TruVision Navigator 5.0
Service Pack 3 User
Manual
P/N 1064107 • REV G • ISS 09DEC14
Copyright © 2014 United Technologies Corporation
r
Interlogix is part of UTC Building & Industrial Systems, a unit of
United Technologies Corporation. All rights reserved.
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patents
The TruVision Navigator 5.0 Service Pack 3 name and logo are
trademarks of United Technologies.
Other trade names used in this document may be trademarks or
registered trademarks of the manufacturers or vendors of the
respective products.
Manufacture
Interlogix
3211 Progress Drive, Lincolnton, NC 28092 USA
Authorized EU manufacturing representative:
UTC Climate Controls & Security B.V.,
Kelvinstraat 7, 6003 DH Weert, Netherlands
Contact Information For contact information, see www.interlogix.com
www.utcfssecurityproducts.eu
.
Version This document applies to TruVision Navigator 5.0 Service Pack 3.
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N0000
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or
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Content
Chapter 1 Overview 1
Client Software Requirements 6
Client Hardware Guidelines 6
Server Software Requirements 8
Server Hardware Guidelines 9
Chapter 2 Installation 12
Architecture 12
Installation Options 12
Languages 13
Installation – Standalone Model 13
Installation – Multi-Client Model 16
Upgrade 21
Initial Login 27
Uninstall 29
Network Time Protocol (NTP) Service 32
Windows 7 and Vista – Local Scheduling Service 33
Installing Navigator on Windows 8 platforms 35
Chapter 3 Operation 37
Adding a Single Device 37
Device Management Tool 40
Adding Cameras via Discovery Tool 42
Adding Cameras 44
Import an address book 44
Organize the Navigator 47
Find and export video 48
TruVision Navigator Player 52
Views
PTZ control 56
Digital Zoom 58
Tampering Monitor 58
Configure a device 59
Configure a camera 62
Device properties 64
Device disk
Firmware upload 66
Camera search 67
54
analysis 65
TruVision Navigator 5.0 Service Pack 3 User Manual i
Chapter 4 TruVision Navigator Settings 69
User Management & Client Software Delivery Overview 78
Fully Automated Client Software Delivery 79
Partially Automated Client Software Delivery 83
Inactivate a user 84
Restore an inactive user 85
Reset a user after lockout 88
Group management 88
Connection priority 89
Services 91
Notifications and Notifier 93
Health Diagnostics 96
Device Report 98
Database backup and restore 99
Help 100
Licensing 101
Appendix A Device Details 102
DVMRe / StoreSafe (DVR) 103
SymDec / SymSafe (DVR) 107
DVSRxU (DVR) 112
TruVision TVR10 (DVR) 116
TruVision TVR11 / TVR12 (DVR) 120
TruVision TVR20 (DVR) 124
TruVision TVR30 (DVR) 127
TruVision TVR31 (DVR) 130
TruVision TVR40 (DVR) 134
TruVision TVR41 / TVR42 (DVR) 138
TruVision Generic TVR / TVN 142
TruVision TVR60 (Hybrid DVR)
TruVision TVN10/20/21/50 (NVR) 150
TruVision TVN40 (NVR) 155
TruVision Software Video Recor
Platform Out of Box Experience (OOBE) 172
Appendix B Microsoft IIS Setup 178
Microsoft IIS Setup 178
145
der (SVR) 171
ii TruVision Navigator 5.0 Service Pack 3 User Manual
Chapter 1
Overview
TruVision Navigator is video management software that enables security-related
personnel to easily and remotely gather video evidence, monitor live situations, and
configure and maintain a video surveillance system that consists of UTC digital video
recorders (devices), analog video cameras, network video recorders, and IP cameras.
TruVision Navigator provides a more intuitive way to find and provide relevant video
content. Figure 1 shows the TruVision Navigator main screen.
TruVision Navigator 5.0 Service Pack 3 User Manual 1
Chapter 1: Overview
Figure 1: TruVision Navigator Main Window
1 Navigator Panel
2 Viewer Panel
3 Collector Panel
4 Tasks Panel
5 Settings Dialog
6 Help Dialog
7 Notifier Dialog
8 Services Dialog
9 Controller Panel and Toolbar
TruVision Navigator consists of 5 panels and several major dialogs as listed above.
Panels are resizable by dragging the vertical left or right splitter bars. Arrow icons next
to panel names signify the ability to hide/unhide the panel. This provides custom
application layout styles depending on the activities that you want to perform. TruVision
2 TruVision Navigator 5.0 Service Pack 3 User Manual
Chapter 1: Overview
Navigator will remember your custom panel layout upon logout and restore you to that
same point when you log back in.
The Navigator panel is the central administration area in the software and allows you to
quickly search and access any device or camera in your system.
The Navigator features double-click or drag n’ drop capability to view cameras or
devices as a whole. By right-clicking on any object in the Navigator, you will be exposed
to a number of operations that can be performed on the object. These include health
diagnostics, device configuration, disk analysis, properties, search, firmware uploads,
and more.
This panel is permission-based, so if you do not have rights to perform certain actions,
you will not see the options.
The Viewer panel allows you to view both live and recorded video from any video source
in the system to verify and act on the content. It contains live or previous recorded
videos that can be launched from the Notifier, Navigator, or Collector.
Users have several tile layouts to choose from when arranging the video sources.
Standard tile layouts include 1×1, 2×2, 3×3, 4×4, and 5×5. We also support a Custom
Tile Layout with 1 large tile and 7 smaller surrounding tiles for additional flexibility.
Double-clicking in any single tile will bring that video to full screen. Double-clicking the
video again will restore the video to the previous tile layout. As well, Instant Replay is
available from the video tile itself by clicking on the Instant Replay icon.
If your system contains PTZ (pan/tilt/zoom) cameras, the Viewer panel has mouse
support for PTZ features from within the video tile. Left-click and move the mouse
left\right\up and down to adjust the pan and tilt of the camera. Right-click and move the
mouse up and down to allow the camera lens to zoom in and out.
The Controller panel allows you to manage video once it is loaded in the Viewer. The
Controller features a toolbar, a timeline, playback controls, and stream switching
capabilities. When a specific video tile is selected (blue outline around the video tile),
the Controller features will affect that video tile.
The Controller toolbar allows you to select all video tiles in the viewer, zoom in and out
on the timeline, center the timeline, open the PTZ control palette, perform a Go To
search, and put video in live or playback. The Snapshot button allows you to take a
snapshot of the current play time of a selected video tile and send it to the Collector for
export. The Video button allows you to send a desired video segment (of the time range
you specified with the green and red indicators) to the Collector for export.
The Controller timeline allows users to seek for video at specific points in time. Doubleclicking anywhere on the timeline will automatically playback the selected video at that
specific date and time. Use the current live/playback cursor (appears as a blue seek
triangle icon) to seek and play the video anywhere along the timeline. Use the green and
TruVision Navigator 5.0 Service Pack 3 User Manual 3
Chapter 1: Overview
red triangle icons to mark the beginning and end of a desired video segment. Use the
playback controls beneath the timeline to further manipulate playback video.
The Collector panel contains all relevant video segments, snapshots, and local
recordings ready for export. From here, you can select the desired content to export to
your hard drive on demand or via a schedule.
To re-open a video clip for further analysis, double-click the thumbnail and the video will
launch in the Viewer. You can then manipulate the timeline to refine the clip and send it
back to the Collector. To delete video clips from the Collector, click the delete icon next
to the thumbnail. Rename, print, or E-mail snapshots with a right-click of the mouse on
the thumbnail.
The Tasks panel affords the user one central place to monitor the tasks that have been
created and scheduled in the system. These tasks include video exports, firmware
upgrades, bulk configurations, database backups, and database restores. The Tasks
panel provides a real-time status of the tasks in the queue, and the reason if a task was
unsuccessful.
The Settings dialog allows the user to configure several options within the application.
These include settings for client, server, notifications, and health diagnostics.
Client settings apply to each client station. These settings include CPU threshold control,
POS activation, aspect ratio and bandwidth controls for video monitoring, and audio
activation. Enable the maximum CPU threshold here to prevent your CPU from reaching
100% during video rendering. As with all applications, you will experience lockups as
you reach 100% CPU.
Enable your alert sound when new device notifications are received in TruVision
Navigator's Notifier.
Enable the aspect ratio for live and playback video in the Viewer.
Server settings include the SMTP server settings, permission settings, custom help link
settings, and server/client URL information.
Notifications settings include the network settings necessary to receive events from each
device. Also, this menu includes the e-mail notification settings as well as a filter of
specific notification types.
Health diagnostics settings include a filter of diagnostics to be received, as well as e-mail
settings to receive notifications of diagnostics information. Also, automatic diagnostic
polling can be scheduled from this menu.
The Help dialog offers an easy to use Help function for more detailed system
instructions. You can also obtain TruVision Navigator version information, copyright, and
end user license agreement information here. Organizations have the ability to add their
own custom Help or training link here to facilitate the adoption of the product. This menu
4 TruVision Navigator 5.0 Service Pack 3 User Manual
Chapter 1: Overview
also includes the licensing screen for TruVision SVR recorder. Please see TruVision
SVR User Manual for more information on licensing.
The Notifier dialog allows you to collect and manage any notifications sent to you from
the devices. You can select an alert in the Notifier panel and view the video results in the
Viewer panel. You must configure your devices to send these notifications over the
network via TCP or SMTP to the IP address of the TruVision Navigator Server machine.
In addition, the firewall must be configured on the TruVision Navigator Server machine to
accept these network notifications.
These notifications may include Alarm, Video Loss, Motion, Fan Failed, Disk Failed,
User Locked at Device, Video Erased, Disk Full, Device Powered Up, and more
depending on the device model.
The Services dialog shows general information on all of the TruVision Navigator
services including Network Time Protocol, Diagnostic Polling, and Notification Service.
This includes the service name, location, status, and the ability to start, stop, or disable
the service. Standalone installations will only show the Network Time Protocol service in
this dialog since the other services are embedded in Settings menu.
TruVision Navigator 5.0 Service Pack 3 User Manual 5
Chapter 1: Overview
Client Software Requirements
TruVision Navigator supports all of the following Operating Systems and other software
components.
Table 1: Client Software Requirements
Component Version Notes
Operating
System
Microsoft Windows Vista SP1 32-bit / 64-bit Prerequisite to loading
Microsoft Windows 7 32-bit / 64-bit Prerequisite to loading
Microsoft Windows 8 32-bit/ 64-bit Prerequisite to loading
Microsoft Windows Server® 2003 R2 32-bit Prerequisite to loading
Microsoft Windows Server® 2008 R2 32-bit /
Other Microsoft .NET Framework 4.0 Packaged with the
Microsoft Windows XP Pro SP3 Prerequisite to loading
TruVision Navigator
TruVision Navigator
TruVision Navigator
TruVision Navigator
(WinPCAP needs to be
installed separately and ran
in compatibility mode for
operation on Windows 8
systems)
TruVision Navigator
Prerequisite to loading
64-bit
TruVision Navigator
installation
Client Hardware Guidelines
The PC industry is constantly improving on product performance / configurations while
reducing cost to the customer.
As a result, we have listed some Client PC specifications for TruVision Navigator as to
what is commercially available in August 2013.
These specifications are meant to serve as a GUIDELINE for the customer. TruVision
Navigator will perform to varying degrees on lesser or more robust machines.
Please review the Expected Performance metrics at the bottom of the table to determine
what will meet your needs. You can make your PC decision based upon that need.
6 TruVision Navigator 5.0 Service Pack 3 User Manual
Chapter 1: Overview
Table 2: Client PC Hardware Specifications
Component Minimum Recommended High Notes
Processor 3rd Gen Intel
Core i3-3220
Processor (Dual
Core, 3.30GHz,
3MB, w/
HD2500
Graphics)
Memory 4GB, NON-
ECC, 1600MHZ
DDR3,2DIMM
Hard Drive 500GB -
7200RPM,
SATA 3.0Gb/s,
16MB Cache
3rd Gen Intel
Core i5-3470
Processor
(6MB, 3.2GHz)
w/HD2500
Graphics
6GB, NONECC, 1600MHZ
DDR3,2DIMM
500GB5 7200RPM,
SATA 3.0Gb/s,
16MB Cache
3rd Gen Intel
Core i7-3770
Processor
(8MB, 3.4GHz)
w/HD4000
Graphics
8GB, NONECC, 1600MHZ
DDR3,2DIMM
500GB5 7200RPM,
SATA 3.0Gb/s,
16MB Cache
CPU power is directly
related to the
performance of the
application when running
and rendering video. The
better the CPU, the more
responsive your
application will be.
RAM is related to the
number of different
applications that can run
simultaneously as well as
the number of different
operations that TruVision
Navigator can perform at
once. The higher the
RAM, the better
performance you can
expect.
Optional - TruVision
Navigator requires
approximately 880 MB to
install. If you wish to
store exported video from
the devices on the
machine, you may want
to increase storage.
Graphics Card Intel Integrated
Graphic
w/Single
HDMI/VGA
Dual 1GB AMD
Radeon™HD
7470
Dual 1GB AMD
Radeon™HD
7470
Video Card capability is
directly related to the
video rendering
performance within
TruVision Navigator. The
better the video card, the
better video rendering
performance you can
expect.
Resolution 1024 x 768 1024 x 768 1024 x 768
Network Integrated PCIE
10/100/1000
Integrated PCIE
10/100/1000
Integrated PCIE
10/100/1000
The network interface card
can be a performance bottle
neck depending upon the
throughput of the card. If the
card’s throughput is less
than the amount of data
streaming to the machine,
you will experience
performance issues.
TruVision Navigator 5.0 Service Pack 3 User Manual 7
Chapter 1: Overview
Server Software Requirements
TruVision Navigator supports all of the following Operating Systems and other software
components.
Table 3: Server software requirements
Component Version Notes
Operating
System
Microsoft Windows Vista SP1 32-bit / 64-bit Prerequisite to loading
Microsoft Windows 7 32-bit / 64-bit Prerequisite to loading
Microsoft Windows 8 32-bit/ 64-bit Prerequisite to loading
Microsoft Windows Server® 2003 R2 32-bit Prerequisite to loading
Microsoft Windows Server® 2008 R2 32-bit / 64-
Microsoft Windows XP Pro SP3 Prerequisite to loading
TruVision Navigator
TruVision Navigator
TruVision Navigator
TruVision Navigator (WinPCAP
needs to be installed
separately and ran in
compatibility mode for
operation on Windows 8
systems)
(SQL drivers need to be
installed for Windows 8 before
Navigator installation)
TruVision Navigator
Prerequisite to loading
bit
TruVision Navigator
Web Service Microsoft Internet Information Services (IIS) 6.0
or higher
Cassini Packaged with the installation
Database Microsoft’s SQL 2008
Microsoft’s SQL Express 2008 R2
8 TruVision Navigator 5.0 Service Pack 3 User Manual
Prerequisite to loading
TruVision Navigator
Microsoft’s SQL Express 2008
R2 is packaged with the
installation.
Microsoft SQL is not required
for Standalone installation
Chapter 1: Overview
Other Microsoft .NET Framework 4.0 Packaged with the installation
Other WinPCAP 4.1.2 Packaged with the installation
Server Hardware Guidelines
This specification is meant to serve as a GUIDELINE for the customer. TruVision
Navigator will perform to varying degree on a lesser or more robust machine. Table 5
lists the recommended server hardware specification.
Table 4: Server Hardware Specifications
Component Recommended Notes
Processor 3rd Gen Intel Core i5-3470
Processor (6MB, 3.2GHz)
w/HD2500 Graphics
Memory 6GB, NON-ECC, 1600MHZ
DDR3,2DIMM
Hard Drive 500GB5 - 7200RPM, SATA
3.0Gb/s, 16MB Cache
Graphics Card Dual 1GB AMD Radeon™HD
7470
Network 1024 x 768
Intergrated PCIE 10/100/1000
Optional - this storage requirement will
vary widely depending on many factors
including whether or not the database is
being hosted on the server, the size of the
actual database, and whether or not you
want to store video on the server.
Optional - depending on whether or not
you want to view video from a Client on
this machine.
Supported Video Units
Table 6 shows the supported devices and related firmware versions.
Table 5: Supported Recording Devices
UTC Devices Supported Firmware
TruVision NVR20* 2.0h
TruVision NVR50* 1.0m
TruVision TVN10 1.1
TruVision TVR20* 1.0.36
TruVision Navigator 5.0 Service Pack 3 User Manual 9
Chapter 1: Overview
TruVision TVN21(P) 2.0
TruVision DVR12 1.0
TruVision DVR41* 1.0
TruVision DVR42 1.0
TruVision NVR40 (TVN40)* 4.2.1 Changelist 53820
TruVision DVR60 (TVR60) 4.0
TruVision DVR40 (TVR40)* V3.0 build 100416
TruVision DVR31* 8000
TruVision DVR30 (TVR30)* 0453-0329-0552-4723
TruVision DVR10 (TVR10)* 2.0 Build 090722 and 2.2 Build 091210
TruVision DVR11 (TVR11c)* 1.0m
TruVision DVR11 (TVR11)* 1.0k
TruVision SVR* 7.0.825
SymDec 16 plus 4* 1.46r, 1.47k, 1.51e, 1.52b, and 1.53
SymDec 4* 1.47e and 1.48a
SymDec 1* 1.47e and 1.48a
SymSafe Pro Series* 1.27b, 1.28i, 1.30b, 1.31.b, and 1.32
SymSafe Basic Series* 1.27b, 1.28i, 1.30b, 1.31.b, and 1.32
DVSRxU* V2.3 build 091110 (V2.31S)
DVMRE CT (Triplex) Series* 5.68a, 5.69, 5.71, and 5.72
DVMRE CT II Series* 6.28a, 6.29, 6.31, and 6.32
DVMRE PRO Series* 5.68a, 5.69, and 5.71
DVMRE ezT Series* 5.68a, 5.69, and 5.71
DVMRE CS Series* 5.21
DVMRE CD Series* 3.24
StoreSafe Series* 5.68a, 5.69, 5.71, and 5.72
StoreSafe Pro II Series* 6.28a, 6.29, 6.31, and 6.32
StoreSafe Advanced Series* 6.28a, 6.29, 6.31, and 6.32
10 TruVision Navigator 5.0 Service Pack 3 User Manual
Chapter 1: Overview
DSR* 2.23d and 2.24a
DVSE Series* 1.20g, 1.41w, and 3.04
* These models are in End of Life status and are not actively supported.
TruVision Navigator 5.0 Service Pack 3 User Manual 11
Chapter 2
Installation
Architecture
TruVision Navigator is made up of 3 components:
• Client
• Services
• Database
The TruVision Navigator architecture is flexible enough to allow all 3 of these
components to co-exist on the same PC (i.e. a single Windows 7 machine) in smallscale environments.
As well, TruVision Navigator allows each of these 3 components to operate on separate
machines (i.e. a virtual server for Services, a dedicated database machine for Database,
and multiple PCs distributed on the network hosting Clients) for large- scale, distributed
environments.
Installation Options
There are 2 installation options for TruVision Navigator:
Standalone Model (or Direct Database Connection) - this installation option allows
the Client, the Database, and the Services to be located on the same machine. The one
limitation is that no other Clients on the network can connect to the database on this
machine. This installation option is ideal for small, standalone systems.
Multi-Client Model (or Traditional Client/Server) - This installation option allows the
Client, the Database, and the Services to be located on the same or separate machines.
This option requires a Web Service (either Microsoft’s Internet Information Services (IIS)
or Cassini) for communication between the multiple Clients and the shared Database.
This installation option is ideal for larger systems with many geographically dispersed
users, PCs, and recording devices.
TruVision Navigator 5.0 Service Pack 3 User Manual 12
Chapter 2: Installation
Whatever installation option you choose, the core features and functions of TruVision
Navigator remain the same.
You will need Administrator’s rights on the machine to install the application, but the
software will be available to all users who successfully log on to a Windows account on
that machine.
Languages
The following languages are supported in TruVision Navigator: Arabic, Chinese
(Simplified and Traditional), Czech, Danish, Dutch, English, Finnish, French, German,
Hungarian, Lithuanian, Italian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish,
and Turkish.
After launching the TruVision Navigator Installation Setup.exe, the InstallShield Wizard
will auto-detect the language setting on the PC, and if it is supported, will translate to
that language. If the language detected is not supported, the InstallShield Wizard will
default to English.
Upon launching the Client, TruVision Navigator will always auto-detect the language
setting on the PC, and if it is supported, will translate to that language. If the language
detected is not supported, the Client will default to English.
Installation – Standalone Model
To install a new standalone instance of TruVision Navigator on your computer do the
following:
Place the TruVision Navigator setup.exe program on the desktop of the PC.
Launch the InstallShield Wizard from the auto-run page or double-click the TruVision
Navigator setup.exe to begin the installation.
The Welcome window displays.
TruVision Navigator 5.0 Service Pack 3 User Manual 13
Chapter 2: Installation
Figure 2: InstallationShield Wizard
Click Next.
The Choose Destination Folder window displays.
Figure 3: Choose Destination window
Browse for a destination folder for the TruVision Navigator payload or accept the default
location and click Next.
The Database Connection Model window displays.
14 TruVision Navigator 5.0 Service Pack 3 User Manual
Chapter 2: Installation
Figure 4: The Database Connection Model window
Select the Standalone Model (Direct Database Connection) option and click Next.
The Installation Confirmation window displays.
Figure 5: The Installation Confirmation window
Review the installation confirmation page and click Next to proceed with the installation.
If you want to make changes, use the Back button to go back and adjust your
selections.
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Once the installation is finished, The Installation Complete screen displays.
Figure 6: The Installation Complete window
Select the Yes, I want to restart my computer now option and click the Finish button.
A TruVision Navigator icon will be placed on your desktop and in your Start Menu to
access the application.
Installation is complete.
Installation – Multi-Client Model
To install a new traditional Client/Server instance of TruVision Navigator on your
computer do the following:
Place the TruVision Navigator setup.exe program on the desktop of the PC.
Launch the InstallShield Wizard from the auto-run page or double-click the TruVision
Navigator setup.exe to begin the installation.
The Welcome window displays.
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Figure 7: Installation Shield Wizard
Click Next.
The Choose Destination Folder window displays.
Figure 8: Choose Destination window
Browse for a destination folder for the TruVision Navigator payload or accept the default
location and click Next.
The Database Connection Model window displays.
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Figure 9: The Database Connection Model window
Select the Multi-client Model (using IIS or Cassini Web Server) option and click Next.
Note: Microsoft’s IIS is the preferred model for Multi-Client Model (i.e. Traditional
Client/Server) systems, assuming it is pre-loaded on your system. However, if you do
not have IIS pre-loaded, the installer will offer you the Cassini Web Server option as an
alternative. See Appendix B “Microsoft IIS Setup” on page 178 for setup instructions.
The Web Server Configuration window displays.
Figure 10: The Web Server Configuration Window
Select the Default Configuration option and click Next.
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Note: We do offer Advanced Web Server settings. To explore those settings, select the
Advanced option and proceed with the on- screen instructions.
The Database Server window displays.
Figure 11: The Database Server window
Select the Database Server from the drop-down list and click Next.
Note: We do offer Advanced Database Installation settings. To explore those settings,
select the Advanced option and proceed with the on-screen instructions.
The Installation Confirmation window displays.
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Figure 12: Installation Confirmation Dialog
Review the installation confirmation page and click Next to proceed with the installation.
If you want to make changes, use the Back button to go back and adjust your
selections.
The Installation Complete screen displays.
Figure 13: The Installation Complete window
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Select the Yes, I want to restart my computer now option and click the Finish button.
A TruVision Navigator icon will be placed on your desktop and in your Start Menu to
access the application.
Installation is complete.
Upgrade
TruVision Navigator offers upgrade paths from TruVision Navigator v4.0, TruVision
Navigator v4.0 SP1, SP2, SP3, SP4, SP5 and SP6 releases.
Note: You cannot use this upgrade procedure for earlier TruVision Navigator v4.0
releases.
Upgrade for Client Server Installations
To upgrade from a previous version of TruVision Navigator, do the following:
Place the TruVision Navigator setup.exe program on the desktop of the PC.
Launch the InstallShield Wizard from the auto-run page or double-click the TruVision
Navigator setup.exe to begin the installation.
The Welcome window displays.
Figure 14: Installation Shield Wizard
Click Next.
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The Choose Destination Folder for Upgrade window displays.
Figure 15: Setup Type window
Installer will proceed with a prerequisite component install. WinPcap is one of the
required components for upgrades from previous versions to v5.0. (except 4.0 SP6).
Figure 16: The Setup Status window
Proceed to the next steps and accept the license agreement of WinPcap and click next
to finish the WinPcap installation. Once the installation finishes, installer will continue to
install TruVision Navigator.
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Figure 17: The Previous Instance Install Directory window
Previous Server Components will be uninstalled automatically.
Figure 18: The New Instance Install Directory window
After the previous version of Navigator is removed, installer will continue with the
installation of new TruVision Navigator version.
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Figure 19: The Installation Confirmation window
a
Once all components of TruVision Navigator are installed, the Installation Complete
screen displays.
Figure 20: The Installation Complete window
Select the Yes, I want to restart my computer now option and click the Finish button.
Installation is complete.
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Upgrade for Standalone Installations
Figure 21: Database Selection window
After the database is selected, upgrade confirmation screen displays.
Figure 22: Upgrade Confirmation window
Click next on the upgrade confirmation screen to proceed with installation. Once the
installation is finished, the Installation Complete screen displays.
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Figure 23: Upgrade Confirmation window
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Initial Login
After successful installation, launch TruVision Navigator using one of the following
methods:
• Double-clicking on the TruVision Navigator icon on your desktop.
• Access the Start menu, All Programs, and TruVision Navigator.
When TruVision Navigator launches, a login window displays. Log in as the default
Administrator using the following default credentials:
Username - admin
Password - admin
Figure 24: Login window
After initial login, a window displays prompting you to change the default admin
password which protects its security.
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Figure 25: Change Password Dialog
To change the password, do the following:
Enter the new password in the Password field.
Re-enter the password in the Confirm Password field.
Select one of the following challenge questions from the drop-down list.
Enter the answer to your challenge question in the Challenge Answer field.
Press OK.
If you ever forget your password, simply click on the Forgot? button on the Login dialog.
This will allow you to answer your challenge question, and if successful, change your
password and re-enter the application without calling for any assistance. In case you
don’t remember the Challenge Answer to recover your password, click on Forgot? button
once again, and call UTC technical support team with the “tech support key”
automatically provided in the related field. Technical support team will recover your
password with this information.
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Figure 26: User Account Challenge Dialog
Uninstall
To uninstall TruVision Navigator do the following:
Launch the Add/Remove Programs application from Windows Control Panel.
Navigate to TruVision Navigator Server and click on the Remove or Uninstall button.
Figure 27: Add or Remove Programs window
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The InstallShield window appears and the application will prepare to remove your
selection.
Figure 28: InstallShield Wizard window
Click the Yes button when this window appears.
Figure 29: Confirmation window
The uninstall will begin and the status window will appear.
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Figure 30: Setup Status window
When complete, click on the Finish button and restart your computer.
Figure 31: Uninstall Complete window
Repeat these same uninstall steps for the TruVision Navigator Client application in the
Add or Remove Programs window.
Note: This process will remove all TruVision Navigator files and logs from your system.
No Registry edits are necessary to remove TruVision Navigator from the machine.
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Network Time Protocol (NTP) Service
The TruVision Navigator Server has the ability to act as an NTP Service for devices on
the network (you also have the flexibility to use other 3rd party NTP Services should you
choose).
Enable the NTP Service in TruVision Navigator by going to Start – All Programs –
TruVision Navigator – Enable NTP Service. This will enable the NTP Service on the
TruVision Navigator Server. You will need to configure the device’s NTP Server field
with the IP Address of the TruVision Navigator Server where this NTP Service is
running.
Figure 32: Enable NTP Service dialog
If your system is closed (meaning no Internet access), the devices configured to point to
the TruVision Navigator NTP Service will use that server machine’s CMOS clock. Please
ensure this clock is up to date. If your system is open (meaning it has Internet access),
you can still have the devices point to the TruVision Navigator NTP Service for time sync
AND have the TruVision Navigator NTP Service point externally to a time reference
server to maintain that system time. This alleviates the maintenance of manually
ensuring the time on the TruVision Navigator Server is up to date.
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Figure 33: NTP Diagram
Windows 7 and Vista – Local Scheduling
Service
If this is a Windows 7 or Vista installation, you may experience issues with your Local
Scheduling Service. The Local Scheduling Service on the Client machine is responsible
for executing all tasks on behalf of the Client. These tasks include video exports,
firmware upgrades, bulk configurations, and database backup/restores.
To be sure that you do not have issues, you can perform the following steps below:
If you have Admin privileges on the machine:
Open up Windows Explorer and locate the directory where the TruVision Navigator
application is installed. By default, TruVision Navigator is placed in C:\Program
Files\Interlogix\TruVision Navigator. If you changed that default pathway, navigate to the
revised location now.
Open the "ClientInstaller" folder and find the TruVision Navigator Client.exe.
Right-click on the executable and select "Properties".
Click on the Compatibility Tab and check the "Run the program as an administrator"
option.
Click OK.
Login to the application and begin using TruVision Navigator.
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Figure 34: TruVision Navigator Client Properties
If you do NOT have Admin privileges on the machine, contact your Administrator to
turn off the User Account Control (UAC) for the user who will be running the TruVision
Navigator Client.
To do so, have the Admin perform the following steps:
Click the Start button and under the "Start Search" section, enter MSCONFIG.
Click Enter.
On the System Configuration Window, select the Tools Tab.
Highlight the Disable UAC row and click the Launch button.
Restart the machine.
Upon restart, the user can login to the application and begin using TruVision Navigator.
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Figure 35: Disable UAC
Installing Navigator on Windows 8 platforms
TruVision Navigator can be installed on Windows 8 platforms with a couple of
prerequisites met before installation. Microsoft Windows 8 OS needs to support
Microsoft SQL database drivers fully before the TruVision Navigator installation starts.
Therefore, these prerequisites are needed to make your system ready for TruVision
Navigator installation.
Please follow below instructions before installing Navigator on Windows 8 platforms.
1. Client/Server type installations: There are two scenarios:
a. Windows 8 (without SQL installed)
i. Must install all the important updates from Microsoft.
ii. Install WinPcap 4.1.2 manually prior to, or, after installing Navigator.
iii. Enable IIS (Internet Information Services ) from Control panel \ Programs and
features\ Turn Windows Features on or Off\ IIS ( with all belonged its
components underneath).
iv. Navigator will install SQL 2008 express when detecting no SQL installed in
the machine.
b. Windows 8 (with SQL2008 Express R2 – SP1 or SP2 installed)
i. Must install all the important updates from Microsoft.
ii. Install WinPcap 4.1.2 manually prior to, or after installing Navigator.
iii. Enable IIS (Internet Information Services) from Control panel \ Programs and
features\ Turn Windows Features on or Off\ IIS (with all belonged its components
underneath).
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iv. Navigator will allow user to use existing SQL 2008 Express.
2. To make the WinPCAP compatible with Windows 8:
a. Right click on WinPcap.exe file
b. Select Properties
c. Compatibility
d. Check Run this program in compatibility mode for: Select Windows 7 and
click Apply.
e. Right click on WinPcap.exe and select Run as Administrator.
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Operation
Adding a Single Device
Add a single device to the Navigator by doing the following:
Click the Add Device button in the Navigator. Drop down menu displays with the
following options:
- Add Manually
- Add Via Discovery Tool
Adding Devices Manually
Once Add Manually option is selected, below screen will display for required input.
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Figure 36: Add Device window (Manually)
Note: After you click OK, fields highlighted with a red exclamation point indicate rejected
values. Place your mouse pointer over the exclamation points for tips on why your
values were invalid. All fields must be valid to successfully add a device.
• Enter a Device Title. Values are alphanumeric.
• Select the appropriate Device Type from the drop-down menu.
• Based on your device type, you may need to select a Streaming Type. For some
devices, there is only one option for the Streaming Type so it is selected by default.
The Streaming Types are defined as follows:
• TCP - TCP is a reliable stream delivery service that guarantees delivery of a data
stream sent from one host to another without duplication or losing data.
• Reverse TCP - the application connects to the device and the device streams
video back to the application over the existing connection. This option negates
firewall issues on a WAN and is primarily the best option.
• Reverse TCP I-Frame - this connection type is similar to the Reverse TCP
except the device only sends I-Frames. This option is useful in limited bandwidth
environments.
• UDP - the application connects to the device and asks the device to stream video
back to the application on a UDP address and port. For this option, the firewall
needs to be configured to allow the device to stream to the application on that
specific port.
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• Wavelet/Wavejet - This type is based upon Wavelet/Wavejet compression
methodologies. This streaming type cannot be changed and is the default
streaming type for the DVMRe and StoreSafe DVR lines.
• Enter the device's IP Address, or, the DynDNS or EzDDNS URL.
Note: You can add a device using a Domain Name System (DNS) name as well as a
static IP Address. Simply place the DNS name in the IP Address field on the form
.• Enter the device's listen Port. This field is pre-populated with a default value based
upon the type of device you selected. If you changed this port on the device, add that
specific port in this field.
Note: The port number must be added to the device address when using DynDns
with a HTTP port other than port 80 (i.e. mydvr.dyndns.org:2222 if the HTTP port
being used is 2222). When using No-IP instead of DYNDNS, you also need to add
the HTTP port number.
• Enter the Username and Password. This field is only required if the device being
added has been configured to require a username and password.
• Check the Add Device Offline checkbox if you wish to add the device to the
Navigator but you know the device is currently offline.
• Click OK.
Note: You may see an error message stating that your device was added but it has
unsupported firmware. However, you should still be able to view video. See the
supported devices and firmware versions section of this document.
Adding Devices via Discovery Tool
Once Add Via Discovery Tool option is selected, device discovery window will display.
Device discovery window provides a list of available devices in the network. To add
devices to the Navigator, select one or multiple devices from the list and click Add. Your
device should appear under the Device node in the Navigator panel.
Note: Discovery Tool will attempt to add devices by using their default credentials. If the
credentials of a device are previously changed from default values, device is still going
to be added to the device tree, but will be shown as offline. In this case, updated
credentials need to be applied manually by user from the device properties or
configuration menu with a right click on the device.
Once the recorder shows online, expand the device icon to view your cameras. If you
chose to add the device offline via the Add Device Offline checkbox, your device will
appear in the Navigator with a red X on it. You can bring the device online by right-
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clicking on the device and selecting Connect. Upon successful connection, the Navigator
will populate the respective cameras under the device.
Figure 37: Connect to off-line device
If you have channels on a DVR that will not be used, you can mark them as "unused" so
they do not appear in the Navigator under the DVR. To do this, go to the Camera Title
section under the DVR Configuration menus, mark the "Camera Not in Use" check box,
and click Save. This will hide the cameras in the Navigator. To show them again, simply
un-check the same box in the configuration and click Save.
Device Management Tool
Device Management tool provides various information and functions to ensure the ease
of system setup and maintenance. To access to the device management interface;
• Right Click [Devices] and select [Device Management]
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Figure 38: Device Management Window
The discovery tool window includes following areas and device management functions
• Device List
• Assigning IP Address to a device
• Pinging device(s)
• Rebooting device(s)
• Opening Web Page of a device
• Checking default credentials of device(s)
Device List
Provides a list of devices in the network. For convenience, devices can be grouped
together by their type (recorder, camera, or both), or brand. List can also be sorted by
one of the columns by keeping the selected groupings.
‘Connected To’ column provides the information on the recorder each camera is
recording to. Empty field indicates that the camera is discovered in the network, but is
not assigned to a recorder yet.
Device list also provides the following device information: Model Name, IP Address and
Port, Subnet Mask, Firmware Version, MAC ID and Serial Number.
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In addition, the Status column provides the results of the Ping, Assign IP Address, Get
Firmware Version and Reboot commands.
Assign IP Address
Allows the users to assign IP address to a camera.
1. Select a camera from the device discovery list
2. Click [Change IP Address] button located at the top menu of discovery tool.
3. Enter the [New IP Address] to the related field, and click [Ok]
Ping
Allows the users to ping device(s) to check the link activity. Status of the ping command
is given in the “Status” field.
Reboot
Allows the user to remotely reboot device(s) with one click. Status of the reboot
command is given in the “Status” field.
Opening Webpage of a Device
Allows the user to open the web browser menu of a device.
Checking default credentials of a device
Allows the user to check if device credentials are changed from the default values.
Adding Cameras via Discovery Tool
TruVision Navigator is equipped with an embedded device discovery tool that discovers
the devices in the network, and lets the user to add one or more of those devices to the
Navigator.
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Figure 39: Discovery Tool Window
Device discovery tool provides an easy way to discover the devices and make them
ready for recording in the system. Device discovery tool is available via various paths in
TruVision Navigator, and is used for discovering recorders, cameras, and encoders in
the network.
Following are the paths and functions device discovery tool can be located and used for:
• Right Click on a recorder in device tree,
• Click [Add IP Cameras], and select [Add via Discovery Tool]
• A list of discovered cameras in the network will be given. Select desired cameras
and click [Add].
• Selected cameras should be automatically added under the selected device in
Navigator.
Note: Discovery Tool will attempt to add cameras by using their default
credentials. If the credentials of a camera are previously changed from default
values, camera is still going to be added to the device tree, but will be shown as
offline. In this case, updated credentials need to be applied manually by user
from the camera configuration menu with a right click on the device/camera.
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Adding a TruVision 360 Camera
TruVision Navigator 5.0 SP3 supports the Interlogix 360 degree panoramic cameras.
These cameras can be added to TruVision NVRs as a regular IP camera, manually, or,
via discovery tool.
Each Panoramic camera provides five streams to the user.
- 1x Raw 360 degree image
- 1x Two 180 degree bands in one video stream
- 3x 120 degree streams with digital PTZ capability
When a panoramic camera is added to a device, the camera will show up in the device
tree, and have its own node with up to five channels listed under it. By default, the
panoramic camera will be added with only 360 degree mode enabled. To add the rest of
the views:
- Right click on the camera and select properties.
- In the properties menu, select the views desired, and click Ok.
Import an address book
Prior to importing an existing WaveReader or SymNav address book, you must first
export the address book from either of those applications.
For WaveReader, use export Option 1 to export to a comma-delimited file.
For SymNav, use the Comma Delimited File option.
Both these options will export to a text (.txt) file.
Save that file to a location where you will perform your import to TruVision Navigator.
Once that is complete, login to TruVision Navigator and perform the following steps:
Right-click on the Devices node in the Navigator and select Import Address Book.
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Figure 40: Import Address Book from Devices node
Select WaveReader or SymNav from the Files of Type drop-down menu.
Browse and locate the .txt export file that you have saved and click Open.
Figure 41: Address Book import
Your successfully imported devices are instantly placed by default in a newly created
import folder with a time/ date stamp. These devices have been imported as off-line
devices (signified by the red X on the device). To connect to an off-line device right-click
on the device and select Connect.
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Figure 42: Address Book import - Offline devices
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Organize the Navigator
The Navigator allows you to organize your devices in a logical manner. As systems get
a larger, this will enable you to find your devices and cameras more easily.
To organize your Navigator, do the following:
In the Navigator, click the Add Folder button. This creates a new folder.
Enter a name for the new folder and press Enter.
To add a sub-folder within the previously created folder, right-click on the parent folder
and select Add Folder from the context menu.
Figure 43: Navigator folders
Click and drag devices into folders or folders within folders until your organization is
complete. Remember that cameras will always stay attached to their respective devices.
Another easy way to find any object (user, group, folder, device, or camera) in the
Navigator is to use the Search at the top of the panel. Simply type any alphanumeric
string into the Search field and press Enter. Focus will go instantly to the object that
matches the string. Press Enter again to move to the next object that matches the
string, and so on, until you have been to each object. Enter a different alphanumeric
string to perform another search.
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Find and export video
There are three ways to load video from the Navigator into the Viewer:
Drag n’ drop a specific camera to the Viewer
Drag n’ drop a specific device to the Viewer which will load all of the cameras applicable
to the device
Double-click on a specific camera
Figure 44: Viewer and Controller
By default, video will be loaded in the Viewer in Live mode. Video status (Live or
Playback), camera type, and device name can be found in the video tile status bar (thick
bar at the bottom of the video tile) along with the Instant Replay and Close Video Tile
buttons.
To go from Live to Playback video, you must first select camera(s) in the Viewer by
clicking on that video tile - a blue frame should surround the selected video tile. If you
want to select multiple video tiles, use the Select All check box in the Controller.
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Once video tiles are selected, perform one of the following operations to retrieve
Playback video (assuming there is video on the device for the specified time):
• Go To Search – click on the Go To button in the Controller, enter a date and time,
and click OK. Playback will start at the desired date and time.
• Playback Button – click on the Playback button in the Controller to go back a userdefined period of time (the same time you set for Instant Replay - i.e. 5 minutes).
• Instant Replay Button - click on the Instant Replay button in the video tile status bar
to go back a user-defined period of time (i.e. 5 minutes).
• Controller timeline - double-click on the Controller timeline for a point-in-time in the
past. Playback will start at the desired date and time.
• Playback Controls - use the playback controls (as devices permit) for Frame
Advance, Fast Forward, Frame Reverse, Rewind, Pause, and Play to pinpoint the
exact incident you want.
Once the video is in Playback, a blue seek triangle displays in the Controller timeline
indicating where the selected video is playing in time. Drag and drop the blue seek
triangle backwards or forwards along the timeline to locate video.
Place your cursor over the blue seek triangle and green / red markers will display
underneath. The green marker represents the beginning time and the red marker
represents the ending time of the video segment you want to export. Slide both markers
as appropriate to mark the video segment.
To move the video segment to the Collector for export, click the Video button in the
Controller. To move a snapshot to the Collector for export, click the Snapshot button in
the Controller.
Thumbnails for snapshots and video segments will be added to the Collector and
readied for export. Snapshots display a start time as it is a single point in time. Video
segments display a time range that corresponds to the time range you marked on the
timeline. Double-click a snapshot or video segment thumbnail to replay it in the Viewer
and refine your time/date ranges.
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Figure 45: Collector panel
Export all collected video and snapshots to a specific location using the Collector.
To export video or snapshots, do the following:
Access the Collector and select each thumbnail that you wish to export (you can use the
select all/unselect all button in the Collector header bar for quick selections).You can
also right- click on snapshots to print, email, or rename them.
Check the Include Standalone Player checkbox. This ensures that the TruVision
Navigator standalone player is included in your destination folder.
Click Browse and specify a destination location for your export.
Note: Make sure you have an appropriate amount of disk space at the destination
location for the export. Use the Total Size estimation in the Collector as a guideline.
To start the export process immediately, click the Export Now button. Your export task is
automatically added to the Tasks panel. You can mouse over the status column in Tasks
to get detailed progress of the export.
To schedule the export process, click the Schedule button and specify a date/time when
you want the export process to start. An export task is automatically added to Tasks.
Refer to it for status.
Note: Your Local Scheduling Service must be running to execute these export tasks.
Refer to the Services dialog for status and actions on all services.
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When export tasks are complete, you can find exported video and snapshots at the
location you specified. These files can now be reviewed, burned to media, or stored for
later use.
In addition, you can use the Local Record button to record live video to your machine. To
create a local record video clip, do the following:
Display and select a camera in the Viewer.
In the Controller, click on the red Local Record button (to the right of the playback
controls) to begin recording. A thumbnail will display with a start time along with a red
dot in the Collector.
Click on the red Local Record button again to stop the recording to the machine. An end
time for the thumbnail will automatically display in the Collector.
Follow export operations as necessary to retrieve the local recording from the machine.
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TruVision Navigator Player
The TruVision Navigator Player is a standalone player that can be used to replay any
video clip that has been exported using TruVision Navigator (proprietary file formats
include .wvf, .mpc, .asf, .mp4, and .drv). This player should be copied to media along
with the video clips for authorities. It has a zero footprint – meaning it will launch from
the media itself and does not require installation to a machine.
After exporting video clip(s) from the Collector to the user-defined location, you can
launch the TruVision Navigator player by double-clicking the TruVision Navigator Player
icon in the file folder where the video clips are located. The player.bin file must be in
the same directory as the TruVision Navigator Player.exe or the TruVision
Navigator Player will not work.
Figure 46: Video Export window
Once launched, the TruVision Navigator Player will automatically sweep the directory
and load the associated video clips in the Play List from that directory. By clicking the
checkbox next to the clip in the Play List, the video will load in a tile (9-up maximum).
Highlight the video tile and click the Play button to play the video.
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Figure 47: TruVision Navigator Player window
The features of the TruVision Navigator Player are:
• Browse – allows the user to browse for a specific video clip in another directory and
load it into the Play List.
• Snapshot – allows the user to take a snapshot of the highlighted video tile.
• Print - allows the user to print a snapshot of the highlighted video tile.
• Maximize Screen – takes the TruVision Navigator Player full screen and hides the
Play List and Tool Bar at the top of the application.
• Playback Controls – allows for FFWD, RWD, Play, Pause, Frame Reverse, and
Frame Advance.
• Timeline – allows the user to jump ahead or back in time for a single selected video
tile.
• Audio – allows the user to hear audio (if present) for only the selected video tile. If all
video tiles are selected, no audio will play.
• Select All Videos – allows the user to select all video tiles. Once all video tiles are
selected (white outline around the video tiles), the Playback Controls will affect all
video tiles and not just a single one. However, each clip will begin at its own start
time and end at its own end time. This holds true for the snapshot and print capability
as well. The timeline will not appear when multiple video clips are selected.
• Sync Playback Start – allows the user to start all video clips at the same time.
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Note: As the video clips are played, there may be time gaps due to the different
video settings on each clip source (i.e. different fps). This function will ensure that
the initiation of the playback for all tiles happen at the same time to keep the time
gaps between the clips at a minimum.
• Time/Date Stamp – on playback, each video will have a time/date stamp on it for
evidentiary purposes.
Double-click on any video tile to go full screen or use the maximize button in the Tool
Bar.
Double-click to go back again to the normal state.
When in Full Screen, right-click to hide/show the Playback Controls to expose only the
video tiles and nothing else.
Views
The TruVision Navigator Viewer panel allows you to manage cameras and camera views
in different ways, as outlined below:
Figure 48: Viewer Panel
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Multi-site - The multi-site feature allows you to view video from multiple cameras from
different devices simultaneously in the Viewer. TruVision Navigator can render Wavelet,
Wavejet, MJPEG, MPEG4, and H.264 compression streams simultaneously, which
allows you to mix and match the cameras from your many devices seamlessly.
Standard video tile layouts include 1x1, 2x2, 3x3, 4x4, and 5x5. You can also use the 8up custom tile layout that features 1 large video tile surrounded by 7 smaller ones.
When in a multi-up view (i.e. 4x4), you can double-click in a video tile to bring the video
to full screen. Double-click in the video tile again to return to multi-up viewing.
Maximize Viewer - If you would like to close all panels instantly except for the Viewer,
use this option. Click it again to return to the previous layout.
Close All Video - Select this option to close all video.
Instant Replay - Click on the Instant Replay button on the video tile to go from Live to
Playback by a user-defined and pre-configured period of time (i.e. 5 minutes) for quick
viewing of an incident.
Custom View - Custom views allow you to define and save multi-site view templates for
future use. You can create as many custom views as you want. Custom views are
available by selecting the Custom View option in the Viewer header bar dropdown menu.
To define a custom view, do the following:
Load all the cameras you want to include in the custom view in the Viewer.
Organize your cameras by dragging and dropping the video tile’s status bar to other
video tiles.
Click Custom View from the Viewer panel header bar dropdown menu.
Select Save Custom View.
Enter a title in the Title field.
Click OK.
Close all videos.
From the Viewer panel header bar dropdown menu, highlight the Custom View title in
the menu and select.
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PTZ control
TruVision Navigator has the ability to control PTZ camera and motorized zoom cameras
with auto focus feature. Supported features include pan, tilt, and zoom moves, as well
as set and go to presets, and record and go to tours. The tours functionality is only
available for certain device types. See the device-specific chapters for the support for
this feature.
First, the camera must be marked as a PTZ camera in its configuration as the camera
does not identify itself as such to the device. To mark a camera as a PTZ, simply rightclick on the camera and select, Configure Camera. From the camera configuration
dialog, check the PTZ Enabled checkbox, select a PTZ protocol, assign an address, and
click Ok. Ensure the camera also has the appropriate address and protocol settings.
Upon completion, you’ll notice that the camera’s icon in the Navigator changes from a
fixed camera icon to a PTZ camera icon.
Once you have marked a camera as PTZ, you can now control it using the PTZ Controls
or with mouse commands in the video tile.
To control a PTZ camera using the PTZ Controls:
Load the PTZ Camera into the Viewer and select it.
Click the PTZ icon on the Controller toolbar and the PTZ dialog will open. Adjust the
dialog to optimize video viewing.
Figure 49: PTZ controls
Use the controls to move the PTZ Cameras as well as zoom, focus, auto focus and iris.
Set the speed to the appropriate level for your network and operations. You can also go
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to, name, and set presets and return cameras to tour (on certain devices). See the
device-specific chapters for applicable functionality.
Note: PTZ control responsiveness will vary depending upon the frame rate,
resolution, and quality of the video stream. D1/ 30FPS/Quality 9 will afford you the
most responsive PTZ control over the network. Weigh PTZ control responsiveness
with your storage requirements to find the best fit. You can also balance the PTZ
speed setting with the stream configuration to find the best fit.
To control a PTZ camera using mouse commands within the video tile:
Load the PTZ Camera into the Viewer and select it.
Place your cursor in the center of the Viewing tile.
Left-click and hold the mouse, then drag to the right-left-up-or down. Notice the further
from center the cursor gets, the faster the camera will move.
Right-click and hold the mouse, then drag up or down to zoom in and out with the
camera.
Note: Interlogix cameras with motorized lens can also be controlled as a PTZ
camera via the PTZ palette for iris and focus adjustments.
Users also have the ability to link a PTZ camera’s presets into a sequence based upon a
specific order and dwell time. These sequences can be managed and tested by rightclicking on the PTZ camera in the Navigator and selecting Preset Sequences, Manage
Sequences.
Figure 50: PTZ preset window
These sequences can be activated by right-clicking on the PTZ camera in the Navigator
and selecting Preset Sequences, and then the name of the sequence that was created.
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Digital Zoom
TruVision Navigator allows you to perform digital zoom in/out functions to the live and
recorded view. To zoom in, scroll up with the mouse wheel, and to zoom out scroll down.
When in digital zoom mode, you can click and hold the mouse left button to Navigate in
the zoomed image.
Tampering Monitor
TruVision Navigator is equipped with a tampering monitor that compares the current
image with a reference image taken during the installation. Tampering monitor keeps a
record of each camera by taking a reference snapshot and restoring it in the database.
To open the tampering monitor, right click on a recorder and select Tampering Monitor,
and Tampering Monitor window will display.
Figure 51: Tampering Monitor
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On the left hand side, reference images will be listed with the date and time they were
taken. For the first time applications of this feature, the reference images will be empty;
therefore, user should click Update All to save the reference images. By comparing
reference images with live images located on the right hand side, user can easily
measure any tampering activity on each cameras.
Configure a device
TruVision Navigator allows you to configure devices in bulk or one at a time.
To configure a single device, right-click on the device in the Navigator and select
Configure Device. A configuration dialog will open. Navigate through the settings, make
changes as appropriate, and either click Ok or Cancel. Ok will save the settings to the
device and Cancel will abort the configurations you made.
Figure 52: Device Configuration Window
Some devices cannot be configured remotely via TruVision Navigator. See the devicespecific chapters for more detail on this functionality.
Audio can be heard from devices in TruVision Navigator for both Live and Playback
streams assuming several setup steps are completed. At a high-level, the device needs
to be configured for audio and a microphone needs to be added to the device to capture
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that audio. At the TruVision Navigator Client PC, speakers need to be attached and the
volume control needs to be turned up. Specific video tiles need to be selected to hear
the audio. If multiple video tiles are selected, no audio will play. See the device-specific
chapters for more detail on this functionality.
Motion detection notifications are available in TruVision Navigator assuming several
setup steps are completed. At a high-level, the device needs to be configured to trigger
notifications on motion and each camera's field of view needs to be configured for the
active zones. TruVision Navigator must also be configured to accept those motion
notifications on a specific port. See the device-specific chapters and Notification Section
for more detail on this functionality.
The bulk device configuration feature offers you an easy way to remotely update and
maintain the configurations of devices in the system. This powerful capability allows you
to push a single configuration parameter across all like-devices or as many configuration
parameters as necessary across all like-devices. As with a single device configuration,
this action can be performed immediately or on a schedule.
To configure like-devices in bulk, right-click on the Devices node in the Navigator and
select Bulk Configuration. The Bulk Configuration dialog will appear.
Figure 53: Bulk Configuration
There are 3 sections in the Bulk Configuration dialog: Source, Settings, and Destination.
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• Source - this is where you select the device type of the devices you want to
configure. As you select different device types, the destination list will toggle
in real-time to show the applicable like-devices in the system.
• Settings - initially, a configuration template will appear for that device type
selected in the source. This generic template will show all of the necessary
configurations for that device type but won't have any values populated in the
fields. This allows users to simply pick and choose the exact configuration
fields they want to update and push only those to the destination devices.
To start with a blank configuration template, select a device type from the
dropdown list on the left of the screen.
To use a specific device as a reference configuration, select that device from the
Source tree. You can use the Clear button at any time to remove all
configuration values and go back to a blank configuration template.
• Destination - if there is a source device that mirrors the exact configuration
you want to copy, you can select that device in the source and it will load in
settings. You can push this entire configuration to destination devices or
change some configurations and then push it all to destination devices.
Upon initiation (now or on a schedule), a task will be created in the Tasks panel for each
device that will have configurations made. Monitor progress of the configurations there.
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Configure a camera
The steps required to modify a camera’s configuration is similar to that of configuring a
device. To change a specific camera’s configuration do the following:
Right-click on a camera in the Navigator and select Configure Camera. A configuration
dialog will open.
Navigate through the settings, make changes as appropriate, and either click Ok or
Cancel.
Ok will save the settings to the device and Cancel will abort the configurations you
made.
Note: The trusted source for camera titles is the device itself. When adding a device for
the first time, TruVision Navigator will not pull the device’s configuration information at
the time of connection. Therefore, the cameras under the device in the Navigator panel
may display generic camera titles (Camera 1, Camera 2, Camera 3, etc.). Camera titles
are updated in TruVision Navigator after you pull the device configuration for the first
time. Afterwards, any changes to camera titles through TruVision Navigator will update
both the Navigator and the device.
Note: For protocol configuration of analog PTZ cameras attached to an embedded NVR
via an encoder, please use encoder web administration rather than the embedded
recorder configuration menu.
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Figure 54: Camera configuration
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Device properties
Device properties consist of connection, detail, and capability information. To obtain
device properties, simply right-click on the device and select Properties.
Figure 55: Device Properties Window
The Connection tab shows all of the information previously entered when adding the
device. Make changes as appropriate and click OK to save changes.
The Details tab provides an area for you to enter any data you would like around a
device to help facilitate management of the system. If the device was imported and data
existed in the original WaveReader or SymNav address book, this data will appear in
these fields. If the device was added manually, the fields will remain blank until you add
data and click OK.
The Capabilities tab shows you exactly what features the device supports.
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Device disk analysis
TruVision Navigator features the ability to run a disk analysis on a device in order to get
a broader sense of the different types of video data recorded to disk. This video data can
include alarms, events, video loss, motion, and more.
To run a disk analysis for a device, right-click on the device in the Navigator and select
Run Disk Analysis. The disk analysis dialog will appear.
Figure 56: Disk Analysis dialog
From this dialog, you can zoom in and out on the timeline to view different levels of time
granularity for the video. The legend outlines the types of video by color (i.e. alarm is
red).
For periods marked as “Unknown”, the device may/may not have recorded video
available. It was just not tagged with a specific type per its device configuration
parameters.
Double-click on colored areas in disk analysis, and the video will begin to play in the
Viewer. By multi-selecting the checkboxes to the left of each camera name, you can
achieve synchronous playback across those selected cameras.
Once video is playing in the Viewer, you can manage and export it as normal. See the
device-specific chapters for more detail on what types of video tagging is available per
device.
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Firmware upload
TruVision Navigator offers the ability to upload firmware to devices remotely. You can
do this per device or in bulk-fashion across many like-devices.
To upload firmware to device(s), either right-click on the device in the Navigator and
select Upload Firmware or right-click on the Devices node in the Navigator and select
Bulk Firmware Upload. The Firmware Upload dialog will appear.
Select your source device type, browse for the applicable firmware, and select the
destination device(s) for the firmware upload.
Remember, TruVision Navigator does not do a file format check on the firmware file, so
ensure it is the proper file for that device type. In addition, the firmware file must reside
on the local machine. It cannot be accessed across network paths.
Click on the Upload Now button or schedule the firmware upload for a future date/time
via the Schedule button.
Upon initiation of the upload, a task will be created for each individual device firmware
upload in the Tasks panel. The status on each of those uploads can be tracked from
there. The Status column will include values of Pending, In Progress, and Success or
Failed. Place your mouse pointer over the status of each task to obtain more detailed
information about progress. You can also watch the status of the firmware upgrade via
the device’s On-Screen-Display. Firmware uploads may take several minutes to
complete.
For any scheduled task that will take place in the future, you must ensure that the
machine where the task was created is powered up and the Local Scheduling Service is
running on that machine. The TruVision Navigator application itself can be closed but the
machine and Local Scheduling Service must be running for the task to be initiated and
completed.
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Figure 57: Firmware Upload Window
Camera search
TruVision Navigator allows you to search cameras for alarms, alarms plus events,
motion, and point-of-sale text-related video.
For those searches, the device must first be configured to tag the camera’s video based
upon those parameters (which must be available in the device). For instance, to be able
to search a camera for motion in TruVision Navigator, the motion grid must be setup for
that camera in the device and tagged for motion. This device setup can be done
remotely via the configuration capability within TruVision Navigator or from the device
itself.
To search for video tagged with text, enter the text string you want to search for and click
Search. Toggle the Overlay Text on Video checkbox to overlay the text on the video or
place it beside the video. This checkbox is dynamic so if you toggle it during playback,
the text will switch from overlay to side-by-side and vice-versa (it will take a few seconds
to switch).
Remember that for text searches, the device must be working in conjunction with a
ProBridge. The ProBridge acts as a bridge between the recording device and the Pointof-Sale (POS) device (i.e. a cash register or ATM). It essentially feeds the POS text
data into the recording device where it is tagged to the applicable video.
Different devices support varying levels of camera search. See the device-specific
chapters for more detail on what types of video data is available per device.
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To perform a camera search, right-click on the camera in the Navigator and select
Search. The search dialog will appear. From the search dialog, you can specify the
video type and time/date range, and upon clicking Search, the results will appear in the
table. Click the hyperlinked start times to review the video in the Viewer.
Figure 58: Search dialog
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Settings
For both the standalone and multi-client installation models, you have the ability to
configure the TruVision Navigator Client and Server for specific features. To configure
the TruVision Navigator Client and Server, right-click on TruVision Navigator Server in
the Navigator and select Settings. The Settings dialog will appear.
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Figure 59: Settings Window
Client Settings
Client tab of Settings Window provides following client settings:
Preserve Video Aspect Ratio: Helps keeping the video aspect ratio if selected.
Use of Video Card Hardware Acceleration: Enables use of hardware video
acceleration if the system is equipped with such an hardware.
Enable Audio From Devices: Enables the use of audio from remote devices.
Show Me if My Navigator Needs To Be Synced: Notifies user to sync the
Navigator Client if there are changes applied to the server.
Auto Switch to Alternate Stream: Helps reducing the CPU and network usage
when user is in a specific layout mode. When the tile is maximized for full screen
view, it will show primary stream and will convert back to alternate stream when the
view is converted back to the selected layout. The selected number of tiles and
above will use alternate stream automatically.
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Server Settings
Server tab of Settings Window provides following server settings:
• SMTP Setup
• Permissions Model
• Authentication Complexity
• Instant Replay
• Custom Help Link
• Server URL
• Client Download URL
SMTP Setup
Simple Mail Transfer Protocol (SMTP) is a de facto standard for email transmissions
across the Internet. TruVision Navigator Server can be configured to use an SMTP
server to send automated email messages (with Client Download URL, Username,
Password) to users when they are created in TruVision Navigator and when their login
credentials (Username, Password) need to be reset in the system by an Administrator. If
SMTP is not setup, this information will need to be delivered via an alternative method
(i.e. phone or personal email).
Enter the SMTP Server IP Address, the port, any username/password credentials that
may be mandated by the SMTP server you are using, and SSL, if necessary. Test this
setup by clicking Test and entering the email address of where you want the test
message sent. Check the application status bar for feedback on the test. As well, check
your email to ensure there is a test message from the TruVision Navigator Server
confirming proper setup of the SMTP server.
You should see an email like the one below. After several minutes, if you still have not
received the message, check your Junk Mail folder to see if the email was classified and
stored there.
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Figure 60: Test Email Window
Permission Model
TruVision Navigator has two permission models – Simple or Advanced. The default for a
new installation is the Simple model.
Simple model - Administrators only have the ability to create, edit, and delete users and
their corresponding permissions.
Advanced model - Administrators have the ability to create, edit, and delete both users
AND groups. Groups allow you to scale user permissions in your system across many
users. For instance, many users can be placed into a single group, and that single group
can be assigned permissions against the folders/ devices in the system. Without groups,
the Administrator would have to permission each user against those same devices.
To change your permission model from Simple to Advanced, select it from the
Permission Model drop-down and click OK. Groups should now appear as a node in the
Navigator panel. The table below outlines the actual permissions that can be granted to
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users or groups within TruVision Navigator, the user interface impact of that permission,
and the dependencies of specific permissions.
Table 6: Permission Matrix
Permission User Interface Impact Dependent Permissions
Configure Server Enable/disable right-click options on
TruVision Navigator Server node (i.e.
Properties and Database Backup and
Restore)
Manage User
Permissions
Show/Hide Users and/or Groups nodes in
Navigator
Manage Device Folders Show/Hide Add Folder button and context
menus in Navigator
Show/Hide Folder (folder may also be
visible due to other permissions or
parent/child permissions)
Show/Hide Address Book Import context
menu for Devices node.
Manage Devices Show/Hide Add Device button and context
menus (rename and delete) in Navigator
Show/Hide Folder (folder may also be
visible due to other permissions or
parent/child permissions)
Show/Hide Device (device may also be
visible due to other permissions or
parent/child permissions)
Show/Hide Camera (camera may also be
visible due to other permissions)
Show/Hide Bulk Tasks (Firmware Upload
and Configuration) context menus for
Devices node.
Enable/Disable Device Properties
(Connection, Details, Capabilities) dialog
on device
Show/Hide Camera Search and
Configuration context menus
Show/Hide Firmware Upload context menu
for device
Show/Hide Tasks Panel (panel may also
be visible due to other permissions)
View Device Diagnostics Show/Hide Run Health Diagnostics in
Device node and specific device context
menus in Navigator.
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Show/Hide Folder (folder may also be
visible due to other permissions or child
permissions)
Show/Hide Device (device may also be
visible due to other permissions or child
permissions)
View Notifications Show/Hide Folder (folder may also be
visible due to other permissions or child
permissions)
Show/Hide Device (device may also be
visible due to other permissions or child
permissions)
Enable/Disable Notifier icon in application
status bar.
Show/Hide Device Notification in Notifier
dialog
Show/Hide Camera Notification in Notifier
dialog for permissioned device
Acknowledge
Notifications
Show/Hide Acknowledge All button in
Notifier dialog
Watch Live Video Show/Hide Folder (folder may also be
visible due to other permissions or child
permissions).
Show/Hide Device (device may also be
visible due to other permissions or child
permissions).
Show/Hide Camera (camera may also be
visible due to other permissions).
Allow/Disallow Open Video from Camera
(all methods: double-click and drag-n-drop
in Navigator).
Show/Hide PTZ and in-tile mouse controls.
Watch Playback Video Show/Hide Folder (folder may also be
visible due to other permissions or child
permissions).
Show/Hide Device (device may also be
visible due to other permissions or child
permissions).
If you have Watch Playback
Video, you will automatically
receive Watch Live Video.
Show/Hide Camera (camera may also be
visible due to other permissions).
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Enable/Disable Controller Playback
controls including Go To, Playback, Live,
double-click on timeline)
Enable/Disable notifications in Notifier
dialog.
Watch Video HBW Enable/Disable Stream and Bandwidth
menus in the Controller.
Export Video Enable/Disable Local record button in
Controller.
Enable/Disable Snapshot and Video
buttons in the Controller.
Show/Hide Collector Panel.
Show/Hide Tasks Panel (panel may also
be visible due to other permissions).
Requires at least one of the
Watch Video permissions
(Live or Playback).
Requires both of the Watch
Video permissions (Live and
Playback).
View Disk Analysis Show/Hide Disk Analysis context menu for
device.
Show/Hide camera row in Disk Analysis
dialog.
Requires both of the Watch
Video permissions (Live and
Playback).
Authentication Complexity
TruVision Navigator has three Authentication Complexity standards - Low, Medium, and
High. The default for a new installation is Low. To change the Authentication
Complexity, select a choice from the drop-down and click OK.
All new users to the application will be required to meet the new Authentication
Complexity standard. However, existing users of the application will not be prompted to
change their credentials to meet the new standard once it is changed. Therefore, the
Administrator must reset each of the existing user accounts for the standard to take
effect. This reset will only affect the password for that user – not the username. It is
recommended to set the Authentication Complexity early before any users are created in
the system to avoid having to do resets.
The table below outlines the components of each of these standards.
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Table 7: Authentication complexity
Authentication
complexity
Low n/a At least 6
Medium 3 At least 6
High 3 At least 12
Maximum
login failure
attempts
Username
complexity
characters
characters
characters
Password
complexity
At least 6
characters
At least 8
alphanumeric
characters
At least 8
characters with
at least:
1 Upper- case
letter
1 lower-case
letter
1 numeric
1 special
character (~, !,
@, #, $, %, ^,
&, +, =)
Password
reuse
n/a n/a
n/a n/a
Cannot use the
last password
Password
expiration
User must
change
password every
60 days
Instant Replay
TruVision Navigator supports Instant Replay from the video tile itself via the Instant
Replay icon. This affords an operator the ability, with one mouse click, to rewind
selected video by a user-defined, pre-configured amount of time (99 minutes and 59
seconds maximum).To set your Instant Replay time, enter the minutes and seconds and
click OK. This setting can be found at the Server Settings screen in the Settings menu
located in the bottom toolbar
Load video into the Viewer and mouse over the Instant Replay icon (white back-arrow to
the left of the close video icon) on the far right of the video tile status bar. Notice your
pre-configured amount of time in the Tool Tip. Click on the icon to go back that amount
of time with the selected video. See the specific device chapters for limitations on
instant replay per device.
Custom Help
TruVision Navigator has Custom Help access that allows individual organizations to
provide their own additional content to facilitate adoption of the software. This content is
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completely user-defined. TruVision Navigator simply provides a pathway for users to
access it.
To add a Custom Help link, enter the Custom Help title of the content that you want to
expose to users. Next, enter the Custom Help link, which is the actual path to the
content (users will not see what you enter in this field). Click OK.
Open the Help dialog (Question Mark icon) from the application status bar and notice the
Custom Help title there. Click on the link to access the content.
Server URL
For Multi-client installations (client/server), the Server URL is the network location of the
TruVision Navigator Server. This is the URL that TruVision Navigator Clients use to
communicate with the TruVision Navigator Server.
For Standalone installations (Direct Database Connection), this field will be disabled, as
no other networked TruVision Navigator clients can connect to this instance of the
TruVision Navigator Server.
Client Download URL
For Multi-client installations (client/server), the Client Download URL is the network
location of the TruVision Navigator Client software package. Administrators can deliver
this URL to new users in order to download the Client software remotely from the
TruVision Navigator Server. If SMTP (see below) is in use, this is done automatically for
the Administrator during user setup.
For Standalone installations (Direct Database Connection), this field will be disabled, as
no other networked TruVision Navigator clients can connect to this instance of the
TruVision Navigator Server.
Default Language
TruVision Navigator will automatically read your PC's language setting and display that
language in the application if it is supported. If the language is not supported, TruVision
Navigator will default to English. Changing the language setting on your PC will take
effect the next time you log into TruVision Navigator.
After changing the default language, the device names and folders will remain in the
language that they were first named. They are not translated dynamically. You can
rename the devices and folders after the default language change has taken place.
Due to the different lengths of words in different languages, the buttons in the application
may show abbreviations for a word. Simply position the mouse over the abbreviation on
the button to see the full translation of the word.
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User Management & Client Software Delivery
Overview
With Multi-client (client/server) installations of TruVision Navigator, PCs on the same
network with the TruVision Navigator Server have the ability to download the TruVision
Navigator Client. This alleviates the need for an Administrator to physically ship media or
visit the PC’s site to install the client software.
Remember:
Remote distribution of client software is NOT available for the Standalone (Direct
Database Connection) installation option.
The person installing the client software must have administrative rights on the machine
to perform the client installation.
The mechanism for delivering the client software is slightly different if you use the SMTP
capability within TruVision Navigator . If you use the SMTP capability, the entire process
of adding a user and distributing the client software is automated. If you do not use the
SMTP capability, there are several manual steps required to deliver the client software
as described below.
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Fully Automated Client Software Delivery
TruVision Navigator can be configured to use an SMTP server to send automated email
messages (with Client Download URL, username, and password) to new users or when
an existing user’s login credentials (username and password) need to be reset in the
system by an Administrator.
To distribute the client software remotely to a new user, you must first configure
TruVision Navigator with an SMTP Server, add the new user, and permission the new
user.
To add a user, right-click on the Users node in the Navigator and select Add User. The
Add User dialog will appear. Enter the user’s First Name, Last Name, and Email
Address (these fields are required while the Username, Password, and Confirm
Password fields are disabled due to SMTP configuration) and click OK. The new user
will be added under the Users node in the Navigator.
Add User
At this time, TruVision Navigator generates the new user with a temporary username
and password in the system and delivers an automated email to the SMTP server for the
user, as shown below.
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Figure 61: User Account Created Email
The user can now click the download URL or cut/paste the string into a web browser.
From the Client Installation page, follow the instructions to install the client software.
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Client Installation
Figure 62: Client Installation Window
When installation is complete and you have rebooted your machine, click on the
TruVision Navigator icon on your desktop.
Login to the application using the credentials from the email. You will be prompted to
change those credentials upon initial successful login. You will also be prompted to
provide a challenge question and response that, in the future, will allow you to reset your
own password without Administrator assistance.
Once inside the application, you should see all of the devices in the Navigator – per the
permissions granted by the Administrator.
Remember, when a new user is added to the system, that user does not have any
permissions assigned, and therefore, will not be able to login to the application. You
must assign user permissions before the user can login.
To assign permissions to a user, right-click on the user in the Navigator and select
Properties. The User Properties dialog will appear. Click on the Permissions Tab.
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Figure 63: User Properties Window
Highlight the TruVision Navigator Server node in the device tree and allow/deny the
permissions for this user in the Permission section. If your Permission Model is set to
Simple (only users), you will only see the Allow column. If your Permission Model is set
to Advanced (both users and groups), you will see both the Allow and Deny columns.
As you do this, the permissions you are granting will cascade down to all of the devices
that you have listed under the TruVision Navigator Server. A blue breadcrumb will
appear on all of the folders, devices, and cameras that the user has permissions.
When assigning permissions, you have the ability to specify whether the permission is
applied at the parent or child node. Granting permissions at a parent node will cascade
those permissions down to the child nodes. For example, granting permissions at the
TruVision Navigator Server level will cascade down over all folders, devices, and
cameras beneath it. These are indicated with a blue breadcrumb. Conversely, granting
permissions at the child node will not change permissions up at the parent node. In this
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A
case, the child node will show a blue breadcrumb and the parent will show a grey
breadcrumb. The table below describes this feature in detail.
Table 8: Permission breadcrumbs
Permission
Breadcrumb
Blue A blue breadcrumb indicates that there are express permissions granted
Grey
Description
on that node. These permissions are inherited by the children nodes
underneath the parent node.
grey breadcrumb indicates that there are express permissions assign ed
to a child of the parent node, but not at the parent node itself.
This serves as a quick visual cue for the Administrator to find express
permissions granted to a user on devices buried in the Permission Tree.
If you continue to expand all of the grey breadcrumb nodes, you will
eventually arrive at the camera or device with one or more express
permissions, denoted by the blue breadcrumb.
Remember, permissions within TruVision Navigator can be as simple or as complex as
you like. Very simply, an Administrator can grant permission to users across all devices
in the system by applying those permissions at the TruVision Navigator Server node
(parent) and let them cascade across all child nodes in the system.
On the other hand, an Administrator can grant permission from the child nodes up for
granularity and control within the system. Groups will also come into play to ease the
task of permissions in the system.
Partially Automated Client Software Delivery
Remember that the process for delivering the client software is slightly different whether
you choose to use SMTP or not. If you do NOT have access to SMTP, you can still
deliver the client software remotely. However, there are a few additional steps you must
engage in around delivering the Client Download URL and login credentials to the user.
First, validate that there is no SMTP configuration in TruVision Navigator by right-clicking
on the TruVision Navigator Server node and select Properties. Ensure that the SMTP
Server IP Address is empty.
Second, when adding a user, the Administrator will have to generate a username and
password for the user, himself.
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Figure 64: Add User Window
Third, the Administrator has to deliver the user’s login credentials and Client Download
URL to the user via phone or through private email. An example of this information is
listed below. You can cut and paste the Client Download URL from the TruVision
Navigator Server Properties dialog - general Tab. Remember to assign the user’s
permissions or he/she will not be able to login.
Finally, if you do not want to use the remote software distribution feature, you can
physically load the client software on PCs by doing the following:
Download the ClientInstall.exe from the Client Installation web page and place it on a
thumb drive or other media.
Physically deliver the .exe file to the specific PC.
Run the ClientInstall.exe and follow the installation prompts (the ClientInstall.exe file is
preconfigured to point to the server that it was obtained from).
Login with the credentials for that user.
Inactivate a user
For whatever reason, an Administrator may want to inactivate a user from the system.
TruVision Navigator does not delete users from the database. The user is simply placed
in an Inactive status and all rights to the system are revoked.
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To make a user inactive, right-click on the user under the Users node in the Navigator
and select Inactivate User. Click Yes when prompted with “Are you sure you want to
inactivate this user?”
Inactive users will be removed from the Users node in the Navigator unless you rightclick on the Users node and select Include Inactive Users. The Inactive User icon is
shaded grey while the Active User icon is shaded blue.
To view all users in the database (active or inactive) in a list, right-click on the Users
node and select Show User List. The Users dialog will appear. All of the columns in this
dialog are sortable so you can find users quickly. Double-click on any user row to view
that user’s properties dialog.
Figure 65: Users Window
Restore an inactive user
When an Administrator needs to restore an inactive user in the system, right-click on the
inactive user under the Users node in the Navigator and select Activate User. You can
also right-click on the inactive user under the Users node in the Navigator and select
Properties and use the Reset Account button on the Details Tab. Finally, you can
launch the user list and double-click on the user for the Properties dialog to appear, and
again use the Reset Account button.
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Figure 66: User Properties Window
If SMTP is in use, the user will get an email automatically sent to him with his temporary
password for login. The user will be prompted to change this password upon initial login.
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Figure 67: User Account Reset Window
If SMTP is not in use, the Administrator will have to provide the user a new temporary
password at the Change Password dialog. These temporary credentials will need to be
delivered to the user via phone or the Administrator’s personally generated email.
Figure 68: Change Password Window
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Reset a user after lockout
If a user forgets his or her username or password and challenge question, that user can
be locked out of the system. If a user has been locked out for login failures, they can
unlock themselves by answering their challenge question via the Login form’s Challenge
Dialog window
Figure 69: User Account Challenge Dialog Window
If a user cannot remember his/her challenge question, a call to the Administrator is
necessary to reset the account. Follow the instructions in Initial Login section.
Group management
The Advanced Permission Model (on the TruVision Navigator Server Properties dialog)
allows you to utilize groups within TruVision Navigator. Groups allow you to scale user
permissions in your system across many users. For instance, many users can be placed
into a single group, and that single group can be assigned permissions against the
folders/ devices in the system. Without groups, the Administrator would have to
permission each user against those same devices.
Before you create a group, right-click on the TruVision Navigator Server node in the
Navigator and select Properties. The Properties dialog will appear. Ensure the
Permission Model is set to Advanced.
Now, right-click on the Groups node in the Navigator and select Add Group. Provide a
name for the group on the Add Group dialog and click OK.
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Right-click on the name of the group under the Groups node in the Navigator and select
Properties. The Group Properties dialog will appear.
Figure 70: Group Properties Window
On the Details Tab, you can change the group name, add users to the group, and set
the group’s Connection Priority. On the Permission Tab, you can permission the group
as appropriate.
Connection priority
When it comes to connection levels, there are only a limited number of Live and
Playback connections available depending on the device. TruVision Navigator
automatically connects and disconnects to devices and manages those connection
levels for you depending on the tasks that you wish to accomplish.
To do this, TruVision Navigator has a Connection Manager that manages connection
levels to devices as well as the Connection Priority of the user requesting such
connections. The Connection Priority range that you can set is from 1 to 1,000, with 1
being the top priority and 1,000 being the lowest priority.
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When two users are in conflict for the same connection to the device, the user who
requests it first will get that connection. Once the device has reached its connection
limits, the Connection Manager will begin to broker the connection pool based upon the
Connection Priority. Now when the next user requests a connection from the device, the
Connection Manager will allow the higher priority user the chance to either request or
force the lower priority user off of the connection. This is done via the Connection
Manager window which automatically displays when conflicts occur.
Figure 71: Connection Manager Window
On the Permissions Tab, you can assign permissions to the group across the devices in
your system. Remember, these group permissions will affect all of the specific users
that are members of the group.
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Services
Figure 72: Service Status Window
There are 3 TruVision Navigator services that can be enabled to perform tasks for users.
Standalone installations will only show the Network Time Protocol service in this dialog
since the other services are embedded in Server Settings menu. After services are
configured, they allow activities to take place without the user being present. As long as
the service is running on the machine, the tasks will be executed. TruVision Navigator
does not need to be open.
Users can manage their services from this dialog which is launched from the gear icon in
the application status bar. If an exclamation point appears over this icon, it means that
at least one of the services is not running.
Network Time Protocol – this server-side service can be used to distribute time to
devices on the network. You must configure the device’s NTP to point to the IP Address
of where this NTP service is running (i.e. its location).
Diagnostic Polling - this server-side service can be used to periodically pull health
diagnostics from devices in the system for reporting / issue resolution. The polling
frequency (i.e. nightly at 3am) can be configured from the Health Diagnostics Tab on the
TruVision Navigator Server Properties dialog.
Notification Service - this server-side services can be used to capture notifications that
are pushed from devices. Pushed notifications (via TCP or SMTP) typically include
alarm, video loss, motion, etc... Devices need to be configured to push the notifications
to the location (IP Address and Port) of these 2 services. The matching notification ports
must be configured in TruVision Navigator from the Notifications Tab on the TruVision
Navigator Server Properties dialog.
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Figure 73: Event Viewer Window
Should there be problems with services starting, stopping, or port conflicts, please check
the Windows Event Viewer (right-click on My Computer and select Manage). TruVision
Navigator will log informational and error reports there with respect to issues with the
services. View the reason codes by clicking on the reports.
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