Intergraph Millennium G400 Max User Guide

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Millennium G400 • Millennium G400 MAX

ENGLISH

User Guide

10526-301-0510

1999.05.21

Using this guide 3

Hardware installation 4

Software installation 7

Software setup 8

Accessing PowerDesk property sheets................................................................................................8

Monitor setup......................................................................................................................................8

DualHead Multi-Display setup............................................................................................................9

More information ..............................................................................................................................11

Troubleshooting 12

Extra troubleshooting 18

Graphics..................... ..... .... .......................... ..... .... .......................... ..... .......................... .... ..............18

V ideo ......................................................... .... ........................... .... .... .......................... ..... ..................23

DVD................................................................... .... .......................... ..... .... ............................... .... .....24

TV output 26

Connection setup....................................... .... ..... .... .... ..... .... ..... .... .... ..... .... .... ..... .... .... ..... .... ..... .... .... .26

SCART adapter .................................................................................................................................28

Software setup........................................... .... ..... .... .... ..... .... ..... .... .... ..... .... .... ..... .... .... ..... .... ..... .... .... .29

TV output troublesh oo tin g................................. .... .... ..... .... ..... .... .... ..... .... .... ..... .... .... ..... .... ..... .... .... .30

Sound troubleshooting.......................................................................................................................33

Display information 35

Hardware information 39

Customer support 42

Warranty 45

Index 47

2 Matrox Graphics Card – User Guide

Using this guide

This guide assu m es yo u’re f amiliar with basi c f un cti ons like click, right- cli ck an d d ou ble -c lic k, and that you’re familiar with the basics of the operating system you’re using. Also, we use the following conventions:

„

Bold

for text that appears on-screen, subheadings and labels.

„

Italics

for file names, paths, publication titles, and new terms.

„

Bold Italics

„

Keyboard keys in square brackets, with a plus sign separating keys that you press simultaneously. For example: press [Ctrl]+[Alt]+[Del] to restart your computer.

„

Arrows (“Æ”) to separate ordered directions. For example, “click OK Æ the same as “click

„

When viewing online, green for cross-references and underlined green for links to Web pages. Click green text to jump to what is being referenced. (To jump to Web pages, your system first needs to have full Internet access.)

More information

We provide additional documentation in help files, (Portable Document Format) files. To view or print PDF files, use the program, which you can install from the Matrox installation CD-ROM. This guide is available on the CD-ROM as a PDF file ( version of this guide has additional information, including the following sections: “Extra

troubleshooting”, “TV output”, “Disp lay informat ion”, “Har dware info rmation”, “C ustomer support”, “Warr anty” and “Software license agreement”.

for emphasis.

, then click

, then click OK”.

Readme

files, and Adobe Acrobat PDF

Doc\English\Guide\Guide_en.pdf

Acrobat Reader

Æ OK” is

). The online

For conte xt-sensiti ve help wher e av ailable, click the “ ” icon in the tit le bar , then click the item you wa nt help o n. Right -click a help top ic for a pop-up m enu tha t lets yo u print o r copy it.

Also, be sure to che ck for a n y last -m inu te rele ase no tes at the en d of th is man ua l an d in th e Matrox CD-ROM

Readme

file.

Matrox Graphics Card – User Guide 3

Hardware installation

WAR NI NG :

Static electricity can severely damage electronic parts. Before touching any electronic parts, drain the static electricity from your body. You can do this by touching the metal frame of your computer. When handling a card, hold it by its edges, and avoid touching its circuitry.

Switch to the standard VGA display driver

If you’re running Windows 95/98 on your computer, this step isn’t necessary.

9x9x

If you’re using another operating system (for example, Windows NT 4.0), see its documentation for how to switch to VGA mode.

Open your computer and remove your existing graphics card

Turn off your computer and all peripherals such as your monitor or printer. Open the computer and re move your existing graph ics car d.

(If you hav e a dis pla y a dap te r built into your computer’s motherboard, it should automatically disable itself after your Matrox card is installed.)

Choose an expansion slot

Most computers have different types of

(Back of computer)

expansion slots. Choose an AGP slot, depending on the type of Matrox graphics

PCI slot

card you have. Your system manual should identify the location of each type of expansion slot in your computer.

AGP slot

ISA slot

* With multi-display mode, you may be able to use your existing graphics card. F or Windows 98, see Windows 98 online help

under “Multiple D isplay Support”. For Windows NT 4.0, only Matrox graphics card models supported by the Matrox disp lay driver can be used.

4 Matrox Graphics Card – User Guide

WAR NI NG :

Inserting your Matrox card int o the wrong type of slot could damage your card, your computer, or both.

Don’t

insert the plastic tab of yo ur AGP card

(see picture) into the slot.

Insert your Matrox card

Remove the cover for the slot you intend to use. Save the screw for the mounting bracket. Position your M atrox ca rd ov er the expa nsion slot you’ve chosen. Push the card in firmly and evenly until it’s fully seated in the slot. Replace the screw to secure the bracket of your Matrox card to the computer frame.

Bracket

screw

AGP cardPCI card

Plastic tab

Graphics card

Motherboard

Connect the monitor

Simply plug your monitor cable into the monitor connector on your Matrox card (connector

, if you have a card with more than one connector). Make sure the other end of the monitor cable is properly connected to your monitor. See your monitor manual for more information.

Monitor cable

Matrox card

Matrox Graphics Card – User Guide 5

6 If your Matrox card has a second

monitor connector:

Connect the second monitor

Simply plug your second monitor cable into monitor connector Make sure the other end of the monitor cable is properly connected to your monitor. See your monitor manua l for mo re inf or ma tio n.

Note:

Instead of a comp uter monitor , you c an connect a TV or VCR to the second monitor connector. You can do this using the special adapter included with your Matrox card. For more information, see “TV output” in the online version of this guide.

Your Matrox card is now installed. To get the most out of your Matrox card, install Matrox software:

„

NTNT

for Windows 95/98 and Windows NT 4.0, see “Software installation”, page 7.

„

for Windows 3.1, WindowsNT 3.51, and OS/2 Warp 3.0/4.0, see the root folder of the Matrox installation CD-ROM.

on your Matrox card.

Matrox card

Readme

file in the

6 Matrox Graphics Card – User Guide

Software installation

This section describes how to install Matrox software for

NTNT

Windows 95/98

Windows NT 4.0

(For other operating systems, see the

Readme

file in the root

folder of the Matrox installation CD-ROM.)

Restart your computer

If you’re using Windows 95/98

9x9x

, it detects new hardware when you restart. If Matrox display drivers haven’t been previously installed, Windows reports finding a PCI adapter (even if you have an AGP card). Windows prompts you to install a display driver. Follow the on-screen instructions. (The Matrox Windows 95/98 display driver is in the

Win9x

folder of your

Matrox installation CD-ROM.)

Install required software

After your computer has restarted, insert (or reinsert) the Matrox installation CD-ROM in your CD-ROM drive – the setup program automatically starts.

This setup program works with Windows 95/98 and Windows NT 4.0, and detects which operating system you’re using. If the required display software isn’t already installed, the setup program automatically prompts you to install this software. Follow the on-screen instructions.

After the require d display so ftware is in stalled, you ’ re prompte d to restart y our compute r for changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.

Install optional software

After your comp uter resta rts, the se tup progr am sho ws yo u a list of a dditiona l items yo u can install. For each item you want to install, select a list item, click

Install

, then follow the

on-screen instructions.

Set up your display software

See “Software setup”, page 8.

* If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.

Matrox Graphics Card – User Guide 7

Software setup

Matrox Pow er De sk dis pla y drivers and utilities help you get the most out of yo ur Ma tro x gra ph ics card. This sectio n has imp ortant inf ormatio n on ho w to co nfig ure your display se ttings usi ng Matro x PowerDesk software.

Accessing PowerDesk property sheets

Many display controls are on Matrox PowerDesk property sheets. Y ou can identify Matrox PowerDesk property sheets by the icon appearing on the tab. To access these property sheets:

„

9595

9898

Windows 95 –

„

Windows 98 –

Settings

clicking

„

NTNT

Windows NT 4.0 –

Display Properties

Also, to access Matrox PowerDesk property sheets more quickly, you can double-click the QuickDesk icon ( ) on your Windows taskbar.

Monitor setup

Right-click your Windows desktop background, then click

Right-click you r Windows desktop ba ckgro und, t hen cl ick

Advanced

. If you’re using a multi-display desktop, select a display before

Click

Programs

Matrox PowerDesk NT

Properties

Matrox

Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make sure correct software monitor settings are selected. The following explains how to do this.

WARNING:

If incorrect software monitor settings are applied,

some

monitors can be

permanently damaged. For more information, see your monitor manual.

Windows 95/98 –

9x9x

If you have a Plug-and-Play (DDC) monitor, Windows should automatically us e th e co rre ct s etti ng s for you r m on itor. T o m ake sure the correct monitor is selected in Windows:

Right-click your Windows desktop background, then click

Depending on what version of Windows you have, click

Advanced Properties

If the monitor nam e listed doe sn’t ma tch your mon itor , click the

Monitor

, or

Advanced

Monitor

Properties

Change Display Type

Change

a new monitor name. Follow the on-screen instructions.

For more information on Windows monitor settings, see Windows documentation.

8 Matrox Graphics Card – User Guide

Settings

, or

button to sele ct

If you want to customize your Windows monitor settings:

Access the PowerDesk

Monitor Settings

property sheets”, page 8).

Depending on what you want to do, click one of the buttons in the

selection method

Windows NT 4.0 –

NTNT

Click

Monitor

If you have a Plug-and-Play monitor:

Make sure the

box, then follow the on-screen instructions.

Programs

Plug-and-Play (DDC) monitor

Matrox PowerDesk NT

selected. If so, th e Matrox di splay dri ver monitor. If not, click this button, then click

If you don’t have a Plug-and-Play monitor:

See if the

Default monitor (60 Hz)

button is selected. If so, use the Matro x moni tor sel ection meth od. F or m ore inf orma tion on Matr ox mo nitor selection, see Matrox PowerDesk online documentation.

Notes:

„

In multi-display mode (see “DualHead Multi-Display setup”), each monitor has its own monitor settings.

property sheet (see “Accessing PowerDesk

Monitor settings

Matrox Display Properties

button is

automaticall y

Apply

uses the correct settings for your

„

If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature of your mon itor c an ’t be used. To use the Plug-and-Pla y fe atu re o f yo ur m on itor, instead of the BNC connectors, use the 15-pin connector at the back of your monitor.

„

9x9x

In Windows 95/98, Matrox monitor settings are based on Windows monitor settings. If you change your Windows monitor settings, you may have to reselect or readjust your Matrox monitor settings.

DualHead Multi-Display setup

If your Matrox gra ph ics car d h as a sec ond mo ni tor con ne cto r (see page 6), you can enable a second display (for example, a computer monitor or a TV) as part of your Windows desktop. This is the Matrox

DualHea d Multi-Display

Windows 98 –

9898

Access the PowerDesk

sheets”, page 8).

Select the

DualHead Multi-Dis play

feature. To use this feature:

DualHead

property sheet (see “Accessing PowerDesk property

option button.

Matrox Graphics Card – User Guide 9

Click OK Æ

If multi-display mode isn’t automatically enabled when you restart Windows:

Note:

The Matrox display driver for Windows 95/98 supports multiple displays with

Yes

to restart your computer and for changes to take effect.

Right-click your Windows desktop background, then click Select the disabled disp la y, enable the

monitor

check box, then click OK.

Extend my Windows desktop onto this

Properties

Windows 98. For more information on multi-display mode, see Windows 98 online help under “Multiple Display support”. (Windows 95 doesn’t support multiple displays.)

Windows NT 4.0 –

NTNT

Click

Performance

Select the

Click OK Æ

Click

Settings

Click

Move the

Programs

DualHead Multi-Display

Yes

to restart your computer and for changes to take effect.

Programs

Multi-Display Desktop

Desktop area

slider to adjust your multi-display desktop, then click OK to

Matrox PowerDesk NT

option button.

Matrox PowerDesk NT

().

Matrox Display Properties

accept your changes.

Settings

Note:

In multi-display m ode und er W ind ow s NT 4.0 , the same display r esolutio n and colo r

palette is used for each display.

Other DualHead features

9x9x

If your Matrox graphics card has a second monitor connector and you’re using Windows 95/98, you can also use these features:

„

DualHead Clone

– View a copy of your main display on your secondary display. Each

display can use different monitor settings (refresh rates).

„

DualHead DVDMax

– Play digital video in a windo w on your main displa y and, at the same

time, view that video full-screen on a TV.

„

DualHead Zoom

– Use your secondar y display to vie w a zoom ed-in port ion of your main

display.

10 Matrox Graphics Card – User Guide

More information

For more information on Matrox PowerDesk:

Window s95/98 –

9x9x

„

Access the PowerDesk

sheets”, page 8), then click

„

Where available, see the PowerDesk context-sensitive help. (Some help topics are only available through context-sensitive help.)

Windows NT 4.0 –

NTNT

„

Click

Information

„

Click

„

Click

„

Where available, see the PowerDesk context-sensitive help.

Programs

Information

property sheet (see “ A cc es sin g PowerDesk property

Help

View Readme File

Matrox PowerDesk NT

Matrox Display Properties

Matrox PowerDesk Guide

Readme

Matrox Graphics Card – User Guide 11

Troubleshooting

This section addresses possible problems that could prevent you from using your computer.

Note:

More troublesho oting items are in the on line v er sion o f this g uide (see page 17). See

also “More information”, page3, and “More information”, page 11.

Problem Computer doesn’t display information or boot after Matrox card is installed

Cause

Solution

Cause

Solution

Cause

Solution

Your Matrox card may not be properly installed.

Make sure y ou r M at rox ca rd is pro pe rly in sta lle d. Sp eci fically, mak e s ure th e c ar d is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardware installation”, page 4.

There may be an un support ed graphi cs adapte r in your co mputer. (For Matrox

mode

in Windows NT, all graphics cards in your computer must be Matrox cards supported

by the display driver.)

If another graphics card is plugged into an expansion slot, remove it.

If a graphics adapter is built-in to your computer motherboard, your system may not have automatically disabled it when you inserted your Matrox card. Check your system manual for instructions on how to disable your computer’s built-in graphics adapter.

Your computer BIOS (Basic Input/Output System) may not be up to date. For more information on your computer BIOS, see your system manual.

Reinstall your previous graphics card and, if possible, update your computer BIOS. This can usually be don e with so ftware fr om the m anufactu rer of you r compute r . Contact your syst em vendor or manufacturer to get a BIOS update for your computer.

To get the correct BIOS update, you may need to know the serial number your computer displays when it restarts. (This number is usually in the lower-left corner of the display.)

multi-display

Cause

Solution

12 Matrox Graphics Card – User Guide

The BIOS of your Matrox graphics card may need to be updated or restored.

For advanced users –

you can try resetting the BIOS of your Matrox graphics card.

Turn off your computer and insert the other graphics card into an expansion slot. For more information on expansion slots, see “Choose an expansion slot”, page 4.

Plug your monitor into the other graphics card and restart your computer.

If you have another VGA-compatible graphics card (ISA or PCI),

Note:

If you’re using more than one PCI graphics card, make sure your computer uses the other graphics ca rd for your when you restart your computer. If not, turn off your computer, move the other card to another PCI slot, then try restarting your computer again.

Make sure installed from your Ma tro x CD -ROM.)

Restart your computer in DOS mode, then type:

cd c:\matrox\util upbiosdos

Turn off your computer, remove the other graphics card, then plug your monitor into your Matrox graphics card.

Restart your computer.

Matrox System Utilities

[Enter]

primary display

are installed on your computer. (These can be

– the one tha t fir st displ ays info rmation

Problem Wrong color balance, screen image off-center, or no picture at all

Cause

Solution

Cause

Solution

Your monitor video controls may be improperly set.

Adjust your monitor controls (brightness, contrast and so on). For more information, see your monitor manual.

Your monitor may not be properly connected.

Make sure your monitor is co nnected to the correc t connect or on your M atrox grap hics card (see “Connect the monitor”, page 5).

Make sure the monitor power cable is firmly in place.

Make sure the 15-pin connector to your Matrox graphics card is firmly in place.

15-pin connector

Matrox Graphics Card – User Guide 13

Solution

Make sure the co nnection to the bac k of the monitor is f irmly in place . This could be a 15-p in or BNC connection.

If your monitor uses BNC input, make sure the Red, Green, Blue, Horizontal Sync (HSYNC – w hite or gr ay wir e), and Vertical Sync (VSYNC – black wire) connections are firmly in place and plugged into the correct input.

Bayonet Nut Connect (BNC)

Cause

Solution

If your monitor uses BNC input, one or more connection settings may be incorrect.

Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the sync set to “external”. These controls are usually switches on the back of your monitor.

Cause

If display problems occur after the startup screen of your operating system, your software monitor settings may be incorrect.

Solution

Make sure correct software monitor settings are selected.

If your display is still usable, see “Monitor setup”, page 8. Otherwise, see the next

NTNT

troubleshooting item.

Problem After the startup screen, or after display settings are changed,

the screen image is garbled or unusable

(blank screen, rolling or overlapping screen images)

Cause

The Matrox display driver may be trying to use settings your monitor doesn’t support. This can happen if a monitor was never selected in the software and the display resolution was changed to on e yo ur mo ni tor do es n’t support, or if the monit or co nn ect ed to y our c om pu ter was changed without changing it in the software.

WAR NI NG :

If incorrect software monitor settings are applied,

some

monitors can be

permanently damaged. For more information, see your monitor manual.

Solution

Window s95/98 –

9x9x

Press [Ctrl]+[Alt]+[Del] twice to restart your computer.

Before

Windows starts, press [F8] for the Windows startup menu to appear. (With

Windows98, if [F8] doesn’t work, try pressing and holding [Ctrl] before Windows starts.)

Select the number for “safe mode”, then press [Enter].

Right-click the Windows desktop background, then click

14 Matrox Graphics Card – User Guide

Properties

Settings

Move the lowest settin g, the n clic k

Restart your computer normally.

Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 8).

Make sure you’re not using inappropriate monitor setting customizations: Access the PowerDesk

sheets”, page 8), then click

Restore your original display settings (see steps 4 and 5).

Note:

own monitor settings.

Windows NT 4.0 –

NTNT

Press [Ctrl]+[Alt]+[Del] Æ [Tab] Æ [Tab] Æ [Enter] Æ [È] (down arrow) Æ [Enter] to restart your computer.

From the startup menu, choose Windows NT 4.0 “

Right-click the Windows desktop background, then click Windows may prompt you that the display settings are incorrect for the current mode;

click

Move the

Desktop area

Monitor Settings

(Windows 95) or

Screen area

(Windows 98) slider down to its

property sheet (see “Accessing PowerDesk property

Delete all customizations

In multi-display mode (see “DualHead Multi-Display setup ” ), each monitor has its

to continue.

Desktop area

VGA mode

slider down to its lowest setting, then click OK.

”.

Properties

Settings

Cause

Solution

9x9x

Restart your computer normally.

Select a monitor with the Matrox PowerDesk

Monitor

property sheet, then adjust your display settings. For more information, see the Matrox PowerDesk online documentation.

Files on your system may have been deleted or corrupted.

After you’ve made sure that your Matrox hardware is properly installed, try removing the current display drivers, then install Matrox display drivers.

Window s95/98 –

If your display is currently unusable, press [Ctrl]+[Alt]+[Del] twice to restart your computer. Otherwise, click

Before

Windows starts, press [F8] to see a startup menu. (With Windows 98, if [F8]

Shut Down

Restart the computer

doesn’t work, instead try pressing and holding [Ctrl].)

Select the number for “safe mode”, then press [Enter].

Matrox Graphics Card – User Guide 15

If an old version (before version 5.x) of Matrox Po werDesk so ftware is insta lled, remov e it: click

Matrox PowerDesk

To switch to a standard (VGA) display driver, right-click your Windows desktop background, then click

If you see the

Show all dev ices

If you see the

(Adapter Adapter (VGA)

If you see the

Display a list of all the drivers... types

Install the latest Matrox display drivers for your graphics card – run the setup program,

Settings

Control P anel

Add/Remove

Properties

Advanced Properties

Standard display types

Yes

Change Display Type

) Æ

Show all devices

Æ OK Æ

Advanced

button, click

Standard Display Adapter (VGA)

Add/Remove Pr ograms

Complete Uninstallation

Settings

, then:

button, click

Standard display types Close

Advanced

Advanced Properties

Standard Display Adapter (VGA)

Change Display Type

Yes

Adapter

Show all hardware

Yes

(double-click) Æ

Æ OK.

Standard Display

Change

Standard display

Finish

Change

then follow the on-screen instructions.

Æ OK

Change

16 Matrox Graphics Card – User Guide

More troubleshooting

The online version of this guide has extra troubleshooting items dealing with problems such as:

„

Can’t use Windows 95/98, Windows reports a configuration error, and/or can’t install or uninstall Matrox dis pla y driver

„

After game for Windows 95/98 starts, monitor doesn’t display properly

„

Matrox Diagnostic or setup program reports an IRQ problem

„

Game for Windows 95/98 doesn’t start or runs slower than normal

„

After restarting computer, Windows 95/98 warns that the graphics card isn’t configured correctly

„

Screen image defects appear or program doesn’t run properly

„

Video file playback is jerky (skipping frames)

„

DVD video playback is jerky (skipping frames)

„

Can’t play certain DVD videos

„

TV image is garbled or unusable

„

Computer text is hard to read with a TV

„

Poor TV or video recorder image quality

„

Can’t record video with a VCR

„

Sound doesn’ t record, vide o files pla y back with no sound, or soun d output is disto rted or too loud

Matrox Graphics Card – User Guide 17

Extra troubleshooting

Graphics

The following troubleshooting items address problems related to graphics cards.

Problem Can’t use Windows 95/98, Windows reports a configuration error, and/or can’t

install or uninstall Matrox display driver

9x9x

Cause

Solution

Files on your system may have been deleted or corrupted.

For advanced users –

Manually remove any old or new display drivers, then reinstall the

latest display driver for your Matrox graphics card:

Restart your computer, then

before

Windows starts, press [F8] to see a startup menu. (If

[F8] doesn’t work in Windows 98, instead try pressing and holding [Ctrl].) Select the number for “safe mode”, then press [Enter].

Right-click the

Properties

Click the plus sign next to

listed display adapters (click each, then click In the following folders, remove all files or folders related to “PowerDesk” (

My Computer

Device Manager

icon on the Windows desktop background, then click

Other devices

(if it appears) a nd

Remove

), then click OK.

Display adapters

“Matrox” or “MGA”. (For more information on some files, right-click on them in Windo ws Expl orer, then click

Properties

Version

. The follow ing paths assu me default

installations and may be different on your computer.)

C:\Windows\Start Menu\Programs\StartUp

C:\Windows\Startmenu\Programs

C:\Windows\System

C:\Program Files

. Delete all

pd*.*

Note:

Recent vers ion s of M atr ox PowerDesk for W in dows 95/98 (5.x and later) ins tall

files only to your Windows

Click

18 Matrox Graphics Card – User Guide

Run

, type

System

regedit

folder.

, then click OK.

Under

HKEY_LOCAL_MACHINE

SOFTWARE

, remove all items starting with

“Matrox” or “MGA”.

Note:

Recent versions of Matrox PowerDesk for Windows 95/98 (5.x and later) store

registry settings under

HKEY_CURRENT_USER

SOFTWARE

Your

settings under

are only accessible if you’re logged into Windows with your

user name.

Restart your computer, then install the latest display drivers for your Matrox graphics card. You may also need to reinstall other Matrox software.

Problem After game for Windows 95/98 starts, monitor doesn’t display properly

9x9x

(blank screen, rolling or overlapping screen images)

Cause

If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your monitor may not support the refresh rate the Matrox driver is using.

Solution

If the game is still running in full-screen mode, press [Ctrl]+[Alt]+[Del]

Close Program

Access the Matrox PowerDesk

dialog box, and then click the

Monitor Settings

End T ask

button.

property sheet (see “Accessing

PowerDesk property sheets”, page 8).

Click

Select customizations from the Matrox list

From the Matrox monitor list, select the monitor model you’re using. If your monitor

model doesn’t appear in the list, select a monitor that runs at 60 Hz at 640 × 480 (for example,

Standard monitor types

Vesa1024X768 @60Hz

screen instructions to complete the selection.

Problem Matrox Diagnostic or setup program reports an IRQ problem

(3D and video programs don’t work)

Cause

Solution

Your computer or program may not work well with bus mastering.

Disable bu s mastering. (If you wa nt to contin ue using b us master ing, see the o ther solutio ns.)

Window s95/98 –

9x9x

Access the Matrox PowerDesk

Options

property sheet (see “Accessing PowerDesk

property sheets”, page 8).

once

for the

). Follow the on-

Clear the

Click OK Æ OK Æ

Use bus masteri ng

Yes

to accept the changes and restart your computer.

check box.

Matrox Graphics Card – User Guide 19

Windows NT 4.0 –

NTNT

Click

Performance

Clear the

Click OK Æ

Programs

Matrox PowerDesk NT

Use Bus Mastering

Yes

to accept the changes and restart your computer.

check box.

Matrox Display Properties

Cause

9x9x

Solution

Your computer may not ha v e g i ve n an int errup t reque st (IRQ ) to you r Matro x grap hics ca rd or may have given one used by another device in your computer. This may be because your computer’s “Plug-and-Play” feature is turned off.

Window s95/98 –

Right-click the

Properties

Click the plus sign to the left of the

To check the display adapter’s IRQ:

My Computer

Device Manager

icon on the Windows desktop background, then click

Display a dapters

. An “X” through an ic on mean s the hardware has been disabled. A circled exclamation point through the icon means the hardware has a problem.

Double-click the name of your Matrox display adapter to open a properties dialog box. The type of proble m is di spl ay ed in th e

Device status

Resources

area. Check also the

tab Æ

Resource type

General

list for an

tab

Interrupt Request

Change settings in your computer’s CMOS setup utility. If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ

to a VGA adapter, make sure they’re enabled. If your computer doesn’t have these options, you may be able to manually assign an IRQ to your graphics card using the CMOS setup utility.

For more information on your computer’s CMOS setup utility, see your system manual or contact your system manufacturer.

Cause

Solution

Your computer’s other BIOS settings may be incorrect.

Reset your computer BIOS settings to the factory defaults using your computer’s built-in CMOS setup u tility . The f actory def aults are usu ally the “safe st” settings. Check your s ystem manual for more inform a tio n.

20 Matrox Graphics Card – User Guide

Problem Game for Windows 95/98 doesn’t start or runs slower than normal

9x9x

(program uses Microsoft DirectX interface)

Cause

An older ver sion o f Dire ctX m ay be i nstalle d. Th e Matr ox CD -ROM setup program instal ls DirectX, but some programs install an older version of DirectX (overwriting your version). To see what version of DirectX is installed:

Access the Matrox PowerDesk

Information

property sheet (see “Acces sin g PowerDesk

property sheets”, page 8).

Solution

Look at the

If DirectX 6 .1 or l ater isn ’t i nstalled, install it. Ru n the s etup pr ogram from t he

Microsoft DirectX

label.

of the Matrox installati on CD-ROM.

Problem After restarting computer, Windows 95/98 warns that

the graphics card isn’t configured correctly

9x9x

Cause

Solution

You may have a conflict because of previously installed display drivers.

Delete all existing display drivers and reinstall Matrox display drivers.

If Windows 95/98 prompts you to start the (If you start the Wizard, it will

Right-click the

My Computer

not

icon on the Windows 95/98

Add New Hardware Wizard

detect your graphics card.)

desktop.

Click

Properties

Click the plus sign next to

Display adapters

Device Manager

Other devices

(if it appears) and

directx

, click

folder

Cancel

Delete

all

listed display adapters (click each, then click

Remove

), then click OK.

Restart your computer and reinstall the Matrox display drivers (see page 7).

Matrox Graphics Card – User Guide 21

Problem Screen image defects appear or program doesn’t run properly

(example: mouse pointer not drawn properly)

Cause

Solution

9x9x

NTNT

Solution

Some programs may not work properly with some Matrox acceleration.

Disable specific types of software acceleration.

Window s95/98 –

Access the Matrox PowerDesk

Options

property sheet (see “Accessing PowerDesk

property sheets”, page 8).

Clear one or more check boxes, starting with

Use device bitmaps caching

For more information, see context-sensitive help.

Click OK Æ

to accept the changes. (Depending on the feature you disabled, you

may have to restart your computer for the changes to take effect.)

Windows NT 4.0 –

Click

Performance

Clear one or more check boxes. For more information, see context-sensitive help.

Click OK Æ

Programs

Matrox PowerDesk NT

Matrox Display Properties

Yes

to accept the cha nges. (Dep ending on th e feature y ou disabled , you may

have to restart your computer for the changes to take effect.)

If possible, update your Matrox display driver. Matrox makes new display drivers available on the Matrox Web site (

www.matrox.com/mga

) and BBS (see page 42).

Disable Matrox hardware acceleration.

Window s95/98 –

9x9x

Right-click the

Click

Properties

Move the

Click OK Æ

Cause

Solution

22 Matrox Graphics Card – User Guide

Window s95/98 –

9x9x

Right-click the

Properties

Click the plus sign next to Delete any display adapter

My Computer

Performance

Hardware acceleration

Yes

to accept the changes and restart your computer.

There may be a conflict between resources in your system.

My Computer

Device Manager

icon on the Windows desktop background.

Graphics

slider to

None

icon on the Windows desktop background, then click

Other devices

other than

(if it appears) and

Display adapters

the one for your Matrox graphics card.

Restart your computer.

Note:

If you identify a program that doesn’t work well with Matrox acceleration, please contact Matrox te ch nic al su pp ort (s ee pa ge43) and describe the problem. This information may help us come up with a fix or work-around in a future driver release.

Video

The following troubleshooting items address problems related to video files.

Problem Video file playback is jerky (skipping frames)

Cause

Solution

9x9x

Solution

9x9x

Your hard disk may be too slow.

Try

defragmenting

Window s 95/98 –

System Tools

your hard disk.

T o de fragm ent a har d disk, cl ick Æ

Disk Defragmenter

Programs

Accessories

If possible, try playing back video files from a faster disk. If your computer has more than one hard disk, yo u may get be tter re sults i f you p lay ba ck vid eo f ile s from a disk

other than

the one where the Windows swap file is stored. The Windows swap file is usually stored on drive “

”.

Make sure yo ur hard disk is using DM A (if your hard disk su pports DM A transfers ), then try recapturing and playing back video files. To use DMA:

Note:

Not all hard disks support DMA well. For more information, see the documentation

that came with your hard disk.

Window s95/98 –

Right-click the

Properties

Double-click the

My Computer

Device Manager

Disk drives

icon on your Windows desktop background, then click

list item to expand it, then double-click the name of the

hard disk you’re using.

Click

Settings

, then enable the

DMA

check box.

Click OK Æ OK Æ

Window s NT 4.0 –

NTNT

Yes

to restart your computer and for changes to take effect.

Install a DMA dri ver . For most com puters, a DMA dri ver is a vailable fo r Windows NT 4.0 (for example, the “PIIX Bus Master IDE” driver supports many computers). For more information on how to get this driver, contact your system vendor.

Matrox Graphics Card – User Guide 23

Cause

Too many programs may be running (using up computer resources).

Solution

Cause

Solution

NTNT

Cause

9x9x

Solution

Close other programs, including memory-resident programs like

System Agent

Your display settings may be too high. As a result, video file playback may not be fully supported by Matrox hardware.

Try lowering your display settings. We recommend a 1024 × 768 display resolution with a 16-bit color palette.

Windows 95/98 or NT 4.0 –

T o acce ss display settings, see “ Acc essing Po werDe sk property

sheets”, page 8.

Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card in your computer (for example, a network card).

Window s95/98 –

Right-click the background, then click

Properties

Look in the list box to see if your Matrox graphics card is

To see if your graphics card is sharing an IRQ:

My Computer

icon on your Windows desktop

Properties

Device Manager

assigned the same IRQ number as another PCI card in your computer.

Try mo ving the PCI card t o another P CI slot in yo ur comput er . For more infor mation, see the documentation for this card or see your system manual.

DVD

The following troubleshooting items address problems related to DVD.

Problem DVD video playback is jerky (skipping frames)

(see also “Video”, page 23)

Cause

Solution

24 Matrox Graphics Card – User Guide

Your DVD drive may be too slow.

If your DVD drive supports DMA transfers, enable this feature.

Note:

Not all D VD dri ves support D MA well. For mo re informa tion, see th e documen tation

that came with your DVD drive.

Window s95/98 –

9x9x

Right-click the

Properties

Double-click the DVD drive you’re using.

Click

Click OK Æ OK Æ

To enable DMA for a DVD drive:

My Computer

Device Manager

Settings

Disk drives

, then enable the

Yes

list item to expand it, then double-click the name of the

to restart your computer and for changes to take effect.

icon on your Windows desktop background, then click

DMA

check box.

Windows NT 4.0 –

NTNT

Install a DMA driver. For more information on how to get this driver,

contact your system vendor.

Problem Can’t play certain DVD videos

Cause

Solution

A DVD video may not play back because the region setting on your DVD player doesn’t match the region code on the DVD-ROM d isc . DVD players and v ide os u se r e g io n co de s to prevent the playback of video that was intended only for a certain region or market.

To get a copy of a DVD video that’s compatible with the region code of your DVD player, contact the vendor of that video.

Matrox Graphics Card – User Guide 25

TV output

If your Matr ox graph ics card has a secon d m onito r con necto r,

This section describes how to use a TV or VCR with your Matrox graphics card.

Connection setup

Turn o ff c o mpu t e r

Windows NT 4.0 – Before turning off your computer,

NTNT

Display

mode is disabled (see “DualHead Multi-Display setup”, page9).

Windows 95/98 or NT 4.0 –

NTNT

Shut down

WARNING:

Æ OK, then turn off your computer.

Don’t change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections.

If a display de vice (monit or , TV or VCR) is co nnected wh ile your comp uter is using set tings intended for another display device, the display of the new device may be garbled or

Some

unusable.

Attach TV adapter

devices may be permanently damaged if incorrect settings are used.

Attach the TVadapter included with your Matrox graphics card to the second monitor connector on your card.

To shut down your computer, click

you can connect it to a TV or VCR .

make sure the

DualHead Multi-

Shut Down

26 Matrox Graphics Card – User Guide

TV adapter

Matrox card

Connect video output

To connect to a TV or VCR, you’ll need the TVadapter included with your Matrox graphics card a nd you’ll n eed a comp osite or S-video cable.

TV or VCR using composite video

TV or VCR using

S-video

If your video device (TV or VCR) didn’t come with composite video (RCA) or S-video cables, this type of ca ble is a vailab le at most electronics stores. The type you use depends on what your video device (TV or VCR) supports. Many video devices support composite video connections, and some higher-quality video devices support S-video connections.

Attach one end of your co mposite video or S-video cable to the appropriate connector on your TVadapter.

Attach the other end to the connector on your TV

Before viewing or recording video

†

or VCR.

VIDEO IN

output directly from your computer, make sure your TV or VCR is set up to use

line

input. For example, if your TV

has a

TV/VIDEO

or if your VCR has a switch, set it to

switch, set it to

TUNER/LINE

LINE

VIDEO

Optionally, if you use the composite video

and

S-video connectors on your Matrox TVadapter, you can directly connect two different video devices at the same time.

;

Composite

video (RCA)

cable

S-video cable

TV adapter

(Note: Using the Matrox composite

video and S-video connectors at

the same time is optional.)

Matrox card

To view

and

record output from the same Matrox video connector, you can connect it to a VCR and con ne ct t he V C R to a T V. For more information, see your VCR and TV manuals.

* The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use different

labels for the same type of controls and connectors. For example, the (or

† If your TV only has an antenna or cable TV connector, you can use an

modulato rs are availabl e at most electronics stores.

). To match labels, see the documentation for your video devices.

VIDEO 2

Matrox Graphics Card – User Guide 27

connector on your TV may be labeled

VIDEO IN

RF modulato r

to connect it to your Matrox card. RF

VIDEO 1

Connect audio output

Typically, the sound output from a computer comes from spe akers conn ected to your s ound card. If you prefer, you can hear or record the sound output from your computer using the same TV or VCR you connect to your graphics card. To do this, you need an audio cable with a stereo jack on one end and two RCA connectors on the other end. If you don’t have this type of cable, you can buy one at most consumer electronics stores.

Plug the stereo-jack end of the audio cable into the

LINE OUT

your sound card.

Plug the other end of the cable into the left (

) and right (R)

AUDIO IN

your video device. For more information, see your sound card manual.

SCART adapter

Some video devices in Europe only have SCART connectors. This type of connector includes video audio, whereas composite video or S-video connectors include only video.

connector on

connectors of

and

TV or VCR

Sound

card

SCART connector

If your TV or VC R

only

uses a SCART connector, you need a SCAR T cable adap ter to connec t your comp uter to that TV or VCR. If you don’t a lready hav e a SCAR T adapter, you should be able to purchase one from your local electronics store. You need a SCART adapter with

3 connectors

– 2 audio and 1 video. There are different SCART adapters for composite video and S-video. If you’re not sure which your TV or VCR supports, see its manual.

To use a SCART adapter, connect the SCART end of the adapter to your TV or VC R, then connect the oth er end to your Matrox TV adapter

* If your sound card has no

output goes to the video device you connected to.

28 Matrox Graphics Card – User Guide

LINE OUT

and

sound card.

connector, you can use its

Composite SCART

adapter with 3 connectors

connector instead. In this case, all your co mput er’s sound

SPKR

S-video SCART

adapter with

3 connectors

Software setup

If a TV or VC R is co nnected to the s econd m onitor connect or on yo ur Matr ox grap hics car d, you c an use TV output mode to view or record your display on your TV or VCR. (To connect video devices to your computer, see page 26.)

While in TV output mode, your computer display may use TV settings. TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result in more noticeable flicker.

WARNING:

Because

some

computer monitors don’t support TV settings, a computer monitor may become garbled or unusable if it uses TV settings. If this happens, you can simply turn off your computer monitor and use your TV to view your computer display.

Also,

some

computer monitors may be damaged if they use the 50 Hz vertical refresh rate

used with European TV settings. For more information, see your monitor manual.

Note:

T wo TV standa rds are supp orted for T V output. Th e NTSC sta ndard is us ed in North America and Japan, among other places. The PAL standard is used in most of Western Europe and in China, among other places.

If an incorrect TV standard is selected in Matrox software, the output from your computer may not appear or record properly on your TV or VCR. To find out what standard your TV or VCR supports, see its documentation.

To use TV output

Windows 98 –

9898

T o add a TV t o your W in dow s desktop, see “DualH ead Multi-Dis play setup”,

page 9.

Windows 95/98 –

9x9x

You can use the

DualHead Clone, DualHead Zoom

, or

DualHead DVDMax

features (see “Other DualHead features”, page 10). For more information on how you can use your secondary display, see PowerDesk online

help.

Note:

In Wind ows 95/98, to av o id us in g TV se ttin gs wit h yo ur com pu te r mo ni tor, you can enable the

* To enable TV output support for DOS display modes, use

installation CD-ROM. For more information, see the

Keep optimal re fresh

Readme

check box on the

Matrox System Utilities

file in cluded with this software.

DualHead Clone Options

. You can install this software from yo ur Matr ox

Matrox Graphics Card – User Guide 29

dialog box.

Windows NT 4.0 –

NTNT

Click

Monitor

Depending on the standard your TV or VCR uses, click one of the following buttons:

Output to TV (NTSC)

Output to TV (PA L)

Click OK to close the dialog box and apply changes.

Programs

Matrox PowerDesk NT

Matrox Display Properties

TV output troubleshooting

The following troubleshooting items are related to TV output support (see “TV output”, page 26).

Problem TV image is garbled or unusable

(a blank screen, or rolling or overlapping screen images)

Cause

Solution

Cause

Solution

Cause

Solution

Cause

Your TV or video recorder may not be properly connected.

Make sure your TV or video recorder is properly connected. For more information, see

“Connection setup”, page 26.

Your TV or video recorder may not be properly set up.

If a TV is c on nec te d t o yo ur M atr ox g rap hi cs ca rd an d th e T V h as a to

VIDEO.

For more information, see your TV manual.

If a VCR is connected to your Matrox graphics card and the VCR has a set it to

LINE

. For more information, see your VCR manual.

TV/VIDEO

TUNER/LINE

switch, set it

switch,

Matrox softw are may not be set up for T V output. Particul arly , th e TV stan dard selec ted may not be correct.

Windows 95/98 or NT 4.0 –

You may be using a DOS display mode

See “Software setup”, page 29.

without

your Matrox graphics card being properly

configured for DOS TV output. DOS display modes are used for:

DOS programs that run full-screen

a full-screen DOS prompt under Windows

text displayed before Windows starts

30 Matrox Graphics Card – User Guide

Solution

Make sure yo ur M atr ox gr ap hic s car d is pr ope rly c on figured to support TV out pu t f or DO S display modes. To enable TV output support for DOS display modes, use

Utilities

. You can install this software from your Matrox installation CD-ROM. For more

information, see the

Readme

file included with this software.

Matrox System

Cause

If you’re using a program that runs full-screen, this program may be using a display mode that’s not supported for TV output.

Solution

If the program offers a choice of display modes, select a display mode supported for TV output. For a list of display modes supported for TV output, see “Supported TV output

modes”, page 38. For information on ho w to chan ge display modes w ith the pro gram yo u’ re

using, see its documentation.

Solution

View the program you’re using with your computer monitor instead of your TV.

Problem Computer text is hard to read with a TV

Cause

Solution

The resolution of a TV is lower than a typical computer dis pla y. As a result, some te x t ma y be harder to read with a TV than with a computer monitor.

Lower your computer display resolution.

Windows 95/98 –

9x9x

Right-click your Windows desktop background, then click

Move the

Desktop area

(Windows 95) or

setting.

Click OK to close the dialog box and apply changes.

Windows NT 4.0 –

NTNT

Click

Settings

Programs

Matrox PowerDesk NT Æ Matrox Display Properties

Screen area

Properties

Settings

(Windows 98) slider to a lower

Solution

9595

9898

Move the

Click OK to close the dialog box and apply changes.

Display area

slider to a lower setting.

If you’ re usi ng a displ ay area l arge r than 64 0 × 480, you can use la rge r system fonts to m ake some text more readable.

Windows 95 –

Settings

Windows 98 –

Settings

Right-click yo ur W indows d esktop backg round, then cl ick

Right-click your W indo ws desktop backgro und, then click

Advanced Æ General.

Matrox Graphics Card – User Guide 31

Properties

NTNT

Windows NT 4.0 –

Display

Properties

Under

Font size

Click OK to close the dialog box and apply changes.

Click

, select

Settings.

Large Fonts

Programs

Problem Poor TV or video recorder image quality

Matrox PowerDesk NT

Matrox

Cause

Solution

9x9x

NTNT

Cause

Solution

Cause

Solution

Your software TV settings may need adjusting.

To adjust TV settings:

Window s 95/98 –

Access the Matro x Po we rDes k

DualHead

property sheet (see “ A cces sing

PowerDesk property sheets”, page 8). To adjust advanced desktop TV settings, click

Desktop TV Settings

. T o a djust adv an ced D V DMax T V setting s, click

DVDMax TV Settings

For more information, see context-sensitive help.

Windows NT 4.0 –

Properties

Click

Monitor

. To adjust advanced TV settings, click

Programs

Matrox PowerDesk NT

Advanced TV Settings

Matrox Display

. For

more information, see context-sensitive help.

There may be too many video devices between your video source and destination, or one or more of the video devices may be degrading the quality of the video signal. Demodulators, long cables, cable extensions and improper connections can all affect video signal quality.

If your video equipment supports it, use S-video connections. For more information, see

“Connection setup”, page 26.

Try changing one or more video devices.

If possible, use fewer connections. For example, don’t use cable extensions.

The image settings on your TV may need adjusting.

Some TVs have an aperture control sometimes called

PICTURE

. Lowering this setting may reduce this pro blem. Reduci ng your TV’ s br ightness settin g may also im prove image quality. For more information, see your TV manual.

Problem Can’t record video with a VCR

Cause

Solution

32 Matrox Graphics Card – User Guide

The video source may be copy protected. Y our Matrox product may not let you make copies of copy-protected video. (Some video sources let you make a copy of a video, but you may not be able to make a copy of that copy.)

To get copies of a copy-protected video, contact the vendor of the video.

Sound troubleshooting

The following troubleshooting items address problems related to sound cards.

Problem Sound doesn’t record, video files play back with no sound, or sound output is

distorted or too loud

Cause

Solution

Cause

Solution

Cause

Solution

NTNT

If the sound problem is with a particular device (for example, TV or speaker), the volume control on the device itself may need adjusting.

Adjust the volume control on the device itself.

Audio cables may be loose or incorrectly wired.

Make sure your sound card cables are properly connected (see “Connect audio output”,

page 28).

Your sound card’s Windo ws soft ware s ettings m ay be in correct . Specif icall y , input or output may be disabled, or volume levels may be too low or too high.

Windows 95/98 or NT 4.0 –

Make sure your sound card’s Windows software settings are

correct.

Double-click the spe aker icon ( ) on the Windows tas kb ar.

If you

don’t

see the speaker icon:

Click

Double-click the

Enable the “

Click OK.

Double-click the spe aker icon on the taskbar.

Settings

Control Panel

Multimedia

Show volume control on the taskbar

icon.

” check box.

Click

Options

Click the For the

Recording

Line In

Properties

and/or

button, enable all check boxes in the list box, then click OK.

Microphone

controls, make sure the levels are okay (if you’re not sure, try half level), and the boxes are enabled.

Click

Options

Click the

Playback

Properties

button, enable all check boxes in th e list box, then click

Matrox Graphics Card – User Guide 33

Volume

Select

slider

check

For the

Master, Line

and/or

Wave

controls, make sure the quarter to one-half levels (if you’re not sure, try half level), and the are cleared.

Close the dialog box.

Volume

sliders are at one-

Mute

check boxes

Cause

Solution

The problem may be specific to the sound card you have.

For more information, see your sound card manual.

34 Matrox Graphics Card – User Guide

Display information

Notes

„

Matrox graphics cards that can support a secondary display have the Matrox feature. For information on which card models support this feature, see “Hardware

information”, page 39.

„

DualHead Multi-Display

between the main and secondary display. For example, if you have a 16 MB graphics card, the main and secondary displays each have 8 MB available to them. As a result, maximum display capabilities may be affected.

„

DualHead Multi-Display

15/16- or 32-bit color palette.

„

3D acceleration is only available with a 15/16- or 32-bit color palette.

„

The display resolutions available depend on your Matrox graphics card, display driver and software monitor settings. Different software monitor settings have different resolutions available to them. With your software monitor settings, some of the resolutions listed in this section may not be available, section may be available. For more information on software monitor settings with Windows 95/98 or NT 4.0, see “Monitor setup”, page 8.

„

Many Plug-and-Play monitors don’t automatically report if they’re capable of 1152 × 864, or 1600× 1200 and higher display resolutions. To use these resolutions, or higher refresh rates than those reported by the monitor, you can use the Matrox monitor selection method. To use Matrox monitor settings with Windows 95/98 or NT 4.0, see

“Monitor setup”, page 8.

mode (see page 9), the graphics memory is divided equally

mode (see page 9), the secondary display only supports a

DualHead

resolutions not listed in this

„

The maximum refresh rates listed in this section have been rounded and are based on a monitor with a m aximum horiz ontal refresh r ate of 130 kHz. Depending o n your monitor , refresh rate capa bilities may v ary . Fo r information on the capabiliti es of your moni tor, se e your monitor documentation.

Matrox Graphics Card – User Guide 35

Maximum display resolution

Aspect ratio Main display Secondary display

4:3/5:4

(standard)

16:9/16:10

(wide screen)

2048 × 1536 1280 × 1024

1920 × 1200 1280 × 720

Maximum vertical refresh rate (Hz)

Aspect ratio

Display

resolution

300 MHz RAMDAC 360 MHz RAMDAC

Main display

640 × 480 200 200 200

800 × 600 200 200 180

1024 × 768 160 160 115

1152 × 864 140 140 95

4:3/5:4

(standard)

1280 × 1024 120 120 75

1600 × 1200 100 100 —

1800 × 1440 80 85 —

1920 × 1440 75 85 —

2048 × 1536 70 85 —

856 × 480 200 200 200

1280 × 720 160 160 100

16:9/16:10

(wide screen)

1600 × 1024 120 120 —

1920 × 1080 100 110 —

1920 × 1200 90 100 —

* Based on a monitor with a maximum horizontal refresh rate of 130 kHz

Secondary display

(135 MHz RAMDAC)

36 Matrox Graphics Card – User Guide

Maximum horizontal refresh rate (kHz)

Aspect

Ratio

Display

resolution

300 MHz RAMDAC 360 MHz RAMDAC

Main display

640 × 480 130 130 130

800 × 600 130 130 120

1024 × 768 130 130 95

1152 × 864 130 130 85

4:3/5:4

(standard)

1280 × 1024 130 130 80

1600 × 1200 130 130 —

1800 × 1440 120 130 —

1920 × 1440 115 130 —

2048 × 1536 110 130 —

856 × 480 130 130 108

1280 × 720 130 130 76

16:9/16:10

(wide screen)

1600 × 1024 130 130 —

1920 × 1080 115 130 —

1920 × 1200 115 130 —

* Based on a monitor with a maximum horizontal refresh rate of 130 kHz

Maximum 3D display resolutions

(main display)

Secondary display

(135 MHz RAMDAC)

Graphics

memory

16 MB

32 MB

Color palette

32/64 K colors (15/16-bit) 2048 × 1536 1800 × 1440 1600 × 1200

16 M colors (32-bit) 1600 × 1200 1280 × 1024 1280 × 1024

32/64 K colors (15/16-bit) 2048 × 1536 2048 × 1536 2048 × 1536

16 M colors (32-bit) 2048 × 1536 2048 × 1536 1800 × 1440

Double-buffering

without Z-buffering

* 3D acceleration is only available with a 15/16- or 32-bit color palette.

Matrox Graphics Card – User Guide 37

Maximum display resolution

Double buffering

with 16-bit Z-buffering

Double buffering

with 32-bit Z-buffering

Supported VESA modes

In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode number. Many Super VGA DOS programs use VESA modes.

Display

resolution

640 × 400 — 100 — — —

640 × 480 (VGA) 101 110 111 112

800 × 600 102 103 113 114 115

1024 × 768

1280 × 1024

1600 × 1200

* To use this resolution, install Matro x System Utilities from your Matrox installation CD-ROM. For more information, see

the readme file included with this software.

Supported TV output modes

„

Windows95/98 or NT 4.0

16 colors 256 colors 32 K colors 64 K colors 16 M colors

— 105 116 117 118

— 107 119 11A 11B

— 11C 11D 11E —

(all color modes) – 640 × 400 (DirectX only), 640 × 480, 800 × 600,

1024 × 768

„

DOS† –

720 × 400, text (02h, 03h); 320 × 200, 256 colors (13h); 640 × 480, 16 colors (12h); 640 × 400, 256 colors (100h); 640 × 480, 256 colors (101h); 640 × 480, 32 K colors (110h); 640 × 480, 64 K colors (111h); 640× 480, 16 M colors (112h)

* Only for Mat rox graphics cards with TV output support. For more information, see “Hardware information”, page 39. † To enable TV output support for DOS display modes, use

installation CD-ROM. For more information, see the

Readme

Matrox System Utilities

file in cluded with this software.

. You can install this software from yo ur Matr ox

38 Matrox Graphics Card – User Guide

Hardware information

Features

Millennium G400

(single-display)

Graphics chip Matrox G400

(Vibrant Color Quality2), environment-mapped bump mapping, stencil buffering,

VCQ

Millennium G400

(DualHead)

(256-bit DualBus)

Millennium G400 MAX

(DualHead)

anisotropic filtering, bilinear filtering, trilinear filtering, alpha blending, anti-aliased vectors,

3D features

vertex fogging, table fogging, specular highlighting, 16-bit Z-buffering, 32-bit Z-buffering,

single buffering, double buffering, triple buffering, texture mapping, MIP mapping,

Gouraud shading

Main RAMDAC 300 MHz 300 MHz 360 MHz

Secondary RAMDAC — 135 MHz 135 MHz

Memory 16 MB or 32 MB 16 MB or 32 MB 32 MB

Memory type SGRAM SGRAM SGRAM

DualHead — 99

TV output

Card type AGP 2×

— 99

†

or AGP 4×

‡

AGP form factor ATX

Model #

G4+MA16G G4+MA32G

(16 MB) (32 MB)

†

G4+MDHA16G G4+MDHA32G

(16 MB) (32 MB)

†

G4+MMDHA32G

†

* TV output: Composite video and S-video output (NTSC and PAL) † AGP 2×: These cards support AGP 2× mode with AGP 2× and 4× computers. ‡ AGP 4×: These cards support AGP 4× mode with AGP 4× computers, and 2× mode with 2× computers.

Matrox Graphics Card – User Guide 39

Matrox hardware add-ons

(sold separately)

Rainbow Runner G-Series

Millennium G400

(single-display)

—

Millennium G400

(DualHead)

Millennium G400 MAX

(DualHead)

(video editing card)

DVD decoder ——

DualHead + TV output

(for G400 cards)

Digital flat panel

(for G400 cards)

‡

9 ——

999

†

—

* The Rainbow Runner G-Series add-on can be used, but without hardware-accelerated MJPEG

compression/decompression. † The DVD add-on can be attached and used through the Rainbow Runner G-Series add-on. ‡ TV output: Composite video and S-video output (NTSC and PAL)

Video specifications

„

Separate sync moni tor s only

„

The video follows the PS/2 standard, with no sync on RGB, and no blanking pedestal. Black or blank –

0.0 V; White – 0.700 V.

„

There are five connections to a monitor that uses BNC (Bayonet Nut Connect) connectors – R, G, B, HSYNC (white or gray wire), and VSYNC (black wire).

Environmental specifications

„

Minimum/maximum ambient operating temperatures: 0 to 55º C

„

Minimum/maximum storage temperature: -40 to 75º C

„

Maximum altitude for operation: 3,000 meters

„

Maximum altitude for transport: 12,000 meters

„

Operating humidity: 20 to 80% relative humidity (non-condensing)

„

Storage humidity: 5 to 95% relative humidity (non-condensing)

40 Matrox Graphics Card – User Guide

Monitor connector pinouts

1 Analog red output 2 Analog green output

3 Analog blue output

4 Not connected

1115

5–8 Ground 9+5 V (DDC)

Pin usage with Matrox TV output adapter

1 Analog red output (SCART) /

Y(S-video)

2 Analog green output (SCART) /

1115

C(S-video) 3 Analog blue output (SCART) 4 Composite video 5–8 Ground 9 Not used by adapter

10 Ground 11 Not connected 12 SDA (DDC) 13 TTL horizontal sync 14 TTL vertical sync 15 SCL (DDC)

(see page 26)

10 Ground 11 Not connected 12 Shorted with 15 by adapter 13 Not used by adapter 14 Not used by adapter 15 Shorted with 12 by adapter

Matrox Graphics Card – User Guide 41

&XVWRPHU6XSSRUW

Getting customer support

If you encounter a problem with your computer’s video display, contact your computer’s manufacturer for support. Refer to your computer’s documentation for information on available technical support and how to get it.

If you have a problem

Please give a complete description of the problem, and include: ♦ Matrox card model number, revi sion number, BIOS number, driver type and version, and

memory address at which the Matrox card is installed.

♦ Computer brand name, system BIOS manufacturer and version number or date, bus type,

model, processor speed, and amount of memory.

♦ Monitor brand and model name. ♦ Operating system and version – if you’re using a memo ry manager, its brand and version.

Also, list any memory-resident programs in use.

♦ If you’re using a network card, its brand and version. ♦ Brand and model of any other cards and devices installed on your system.

If a problem appears with a specific program, please give us the following information:

♦ Display settings (color palette, display resolution, and so on) applied when the problem

occurs.

♦ Program name and version. Name any add-on packages you’re using. ♦ If possible, take note of the file and segment address that caused the problem. ♦ Detailed steps known to cause the bug, so we can reproduce it.

Where to get information

For display information:

♦ Windows 95/98 – access the Information property sheet (see “Accessing PowerDesk property

sheets”).

♦ Windows NT 4.0 – click Start→Programs →Matrox PowerDesk NT→Matrox Display

Properties→Information.

For system information:

♦ Windows 95/98 – right-click My Computer on your Windows desktop, then click Properties. ♦ Windows 98 – click Start→Programs→Accessories→System Tools→System Information. ♦ Windows NT 4.0 – click Start→Administrative Tool s (Common) →Windows NT

Diagnostics.

Warranty

A. Limited Warranty Statement

1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purch aser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.

2. Matrox’ s limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any:

a. improper or inadequate maintenance; b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product interfaces; c. product of a special or custom-made nature; d. unauth orized modification or misuse; e. improper installation, misapplication or negligence; f. operation outside the product’s environmental specifications; g. improper site preparation or maintenance; h. software; i. other causes that do not relate to a product defect; j. defects or damage suffered as a result of force majeure (including theft); k. defects or damage suffered as a result of normal wear and tear; and/or l. stolen goods.

3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the

defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall return the repaired product or a replacement product within a reasonable delay. The replacement product may not be new, provided that it has functionality at least equal to that of the product being replaced.

4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized dealers.

5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

B. Limitations of Warranty

1. NEITHER MATRO X NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY O THER WARRANT Y OF ANY KIND , WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATRO X SPECIFICALLY DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY A GAINST LATENT DEFECTS, WITH RESPECT TO THE HARD W ARE AND/OR SOFTW ARE.

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.

3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole and exclusive remedies.

Matrox Graphics Card – User Guide 45

C. Limitations of Liability

1. EXCEPT FO R TH E OBLI GATIONS SPECIFICALLY SET FORT H IN T HE L IMIT ED WARRANTY ST ATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR:

a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether

based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages; and/or

b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox product

or any business interruption.

2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount paid by the customer for the defective hardware in question.

3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair or replacement of any defective product during the warranty period. Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software.

4. Cus tomer sha ll be res pon sib le for all applicab le tax e s, d uti es an d cu stom s f e es on an y re plac emen t un it, as w ell a s al l transport, insurance, storage and other charges incurred on all returned products.

D. Obtaining Service

1. Verify that your Matrox product was installed and configured according to the information in its accompanying documentation.

2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem yourself.

3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.

4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all identification

stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase. Y o ur Matrox dealer will return the product for you. Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform you of shipping instructions. DO NOT RETURN THE PRODUCT T O MATRO X WITHOUT MATROX’S RMA NUMBER AND EX PRESS AUTHORIZATION.

E. General

This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec.

46 Matrox Graphics Card – User Guide

Index

address, Matrox Adobe Acrobat AGP

BBS, Matrox BIOS settings BNC monitor connection bus mastering

CD-R OM, Ma trox

3, 6, 13, 21

composite video CompuServe customer support

27, 28

42–44, 45

DDC

DirectX display information document conventions

35–38

e-mail, Matrox expansion slots

4, 12

FAX, Matrox FTP, Matrox

hardware

acceleration information installation

39–41

4–6

installation

hardware software

IRQ settings

4–6

19, 20

monitor connector monitor settings

Windows 95/98

Windows NT 4.0 monitor setup multi-display setup

13, 41

8, 14, 19

9, 15

8–9

9–10

online documentation

PDF

Plug-and-Play PowerDesk

8, 11

3, 9, 15

8, 9

technical assistance troubleshooting

DVD

24–25

graphics sound TV output video

TV output

connection setup display modes software setup troubleshooting

18–23

33–34

30–32

23–24

VESA VGA

9, 35, 38

4, 38

warning warranty Web, Matrox Windows 95/98

Windows NT 4.0

4, 5, 8, 14, 26, 29

monitor settings

12–17

26–28 30, 31 29–30

30–32

8, 14, 19

9, 15

SCART software

sound output S-video

installation setup

8–11

27, 28

Matrox Graphics Card – User Guide 47

Software license agreement

Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations.

1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.

2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. Y ou may

not use the Software on more than a single machine, even if you own or lease more than one machine, without written consent of Matrox.

3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use limitations of this license.

4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:

• Providing or disclosing the S oftware to third parties.

• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user

arrangement to users who are not individually licensed by Matrox.

• Making alterations or copies of any kind in the Software (except as specifically permitted above).

• Attempting to unassemble, de-compile or reverse engineer the Software in any way.

• Granting sublicenses, leases, or other rights in the Software to others.

• Making copies, or verbal or media translations, of the user’s guide.

• Making telecommunication data transmissions of the Software.

Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.

Limited warranty Matrox warrants to you, for a period of ninety (90) days normal use from your date of purchase, that:

1. The CD/disks on which the software is furnished and the documentation are not defective.

2. The Software is properly recorded upon the CD/disks included.

3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the

software.

4. The Software functions substantially as described in the documentation.

Matrox’s entire liability an d your exclusiv e remedy shall be the replacement of any CD/Disks or documentation not meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt. The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which you may experience.

48 Matrox Graphics Card – User Guide

Copyright © 1999 Matrox Graphics Inc. • (English) All rights reserved. • (Français) T ous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.

Trademarks • Marques déposées • Warenzeichen

• Marchi registrati • Marcas registradas

Matrox Electronic Systems Ltd........................................... Matrox®, Matrox Mystique

Matrox Graphics Inc. .......................................................... CenterWINDOW™, DeskNav™, Desktop Navigator™,

DualHead™, DVDMax™, DynaView™, Matrox G400™, Matrox HD Benchmark™, Matrox m3D™,

MatroxMarvel™, MatroxMedia XL™, Matrox Millennium™, Matrox MMS™, Matrox Multi-Monitor Series™, Matrox PowerDesk™, Matrox Quick Connect™, MaxVIEW™, MGA™, MGA-G100™, MGA-G200™, Productiva™, QuickDesk™, Rainbow Runner™, MGA PowerDesk™, ModeSWITCH™, PanEND™, PanHOME™, PanLOCK™, PC-VCR Remote™, PixelTOUCH™, PowerDoc™, QCDP™, QuickAccess™, ResSwitch™

Adobe Systems Inc. .......................................................... Acrobat

, Adobe

Apple Computer, Inc........................................................... Apple®, QuickTime

Avid Technology, In c. ......................... ..... ...... ..... ..... ..... ...... Avid®, Avid Cinema™, Cecil B. DeMovie™

CompuServe Inc................................................................. CompuServe

Dolby Laboratories, Inc. ..................................................... Dolby®, Dolby Digital

Eastman Kodak Company.................................................. Kodak Precision™

Intel Corporation................................................................. Intel

, Indeo®, MMX™, Pentium

International Business Machines Corporation.................... IBM®, OS/2®, PowerPC®, VGA

Microsoft Corporation......................................................... ActiveMovie™, ActiveX™, Direct3D®, DirectDraw®,

DirectShow™, DirectVideo™, DirectX™, Microsoft

MS-DOS

, Windows®, Windows 95™, Windows 98™,

Windows for Workgroups™, Windows NT™

Radius Inc. ......................................................................... Cinepak

Silicon Graphics, Inc........................................................... OpenGL

Silicon Image, Inc............................................................... PanelLink™

Sonnetech Ltd. ................................................................... Colorific

Ulead Systems, Inc. ........................................................... Ulead®, MediaStudio™, Photo Express™

U.S. Environmental Protection Agency .............................. Energy Star™

VDOnet Corporation Limited.............................................. VDOnet

Zoran Corporation .............................................................. Zoran

, VDOPhone™

, SoftDVD

Matrox Impression™,

• (English) All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged.

• (Français) Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes. • (Deutsch) Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano) Eventuali altri nomi di prodotto menzionati in questo manuale sono dei proprietà di rispettivi produttori. • (Español) Por medio del presente se reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.

(English) Disclaimer

THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information

provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of Matrox Graphics Inc.

(Français) Responsabilité

LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS PRÉAVIS.

Matrox Graphics Inc. se ré serve le droit de modifier les spécifications à tout moment sans préavis. Les informations contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.

(Deutsch) Haftungsablehnungserklärung

DIE IN DIESEM HANDBUCH ENTHAL TENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG GEÄNDERT WERDEN.

Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.

(Italiano) Discrezionalità

LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA PREAVVISO.

Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.

(Español) Renuncia

LA INFORMACION QUE CONTIENE EL PRESENTE M ANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN CUALQUIER MOMENTO.

Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.

Intergraph Millennium G400 Max User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Using this guide

Hardware installation

Software installation

Software setup

Accessing PowerDesk property sheets

Monitor setup

DualHead Multi-Display setup

More information

Troubleshooting

More troubleshooting

Extra troubleshooting

Graphics

Video

TV output

Connection setup

SCART adapter

Software setup

TV output troubleshooting

Sound troubleshooting

Display information

Hardware information

Getting customer support

If you have a problem

Where to get information

Warranty

Index

Software license agreement