Intergraph Millennium G400 Max User Guide

Millennium G400 • Millennium G400 MAX

ENGLISH

User Guide

10526-301-0510

1999.05.21

Using this guide 3

Hardware installation 4

Software installation 7

Software setup 8

Accessing PowerDesk property sheets................................................................................................8

Monitor setup......................................................................................................................................8

DualHead Multi-Display setup............................................................................................................9

More information ..............................................................................................................................11

Troubleshooting 12

Extra troubleshooting 18

Graphics..................... ..... .... .......................... ..... .... .......................... ..... .......................... .... ..............18

V ideo ......................................................... .... ........................... .... .... .......................... ..... ..................23

DVD................................................................... .... .......................... ..... .... ............................... .... .....24

TV output 26

Connection setup....................................... .... ..... .... .... ..... .... ..... .... .... ..... .... .... ..... .... .... ..... .... ..... .... .... .26

SCART adapter .................................................................................................................................28

Software setup........................................... .... ..... .... .... ..... .... ..... .... .... ..... .... .... ..... .... .... ..... .... ..... .... .... .29

TV output troublesh oo tin g................................. .... .... ..... .... ..... .... .... ..... .... .... ..... .... .... ..... .... ..... .... .... .30

Sound troubleshooting.......................................................................................................................33

Display information 35

Hardware information 39

Customer support 42

Warranty 45

Index 47

2 Matrox Graphics Card – User Guide

Using this guide

This guide assu m es yo u’re f amiliar with basi c f un cti ons like click, right- cli ck an d d ou ble -c lic k, and that you’re familiar with the basics of the operating system you’re using. Also, we use the following conventions:

„

Bold

for text that appears on-screen, subheadings and labels.

„

Italics

for file names, paths, publication titles, and new terms.

„

Bold Italics

„

Keyboard keys in square brackets, with a plus sign separating keys that you press simultaneously. For example: press [Ctrl]+[Alt]+[Del] to restart your computer.

„

Arrows (“Æ”) to separate ordered directions. For example, “click OK Æ the same as “click

„

When viewing online, green for cross-references and underlined green for links to Web pages. Click green text to jump to what is being referenced. (To jump to Web pages, your system first needs to have full Internet access.)

More information

We provide additional documentation in help files, (Portable Document Format) files. To view or print PDF files, use the program, which you can install from the Matrox installation CD-ROM. This guide is available on the CD-ROM as a PDF file ( version of this guide has additional information, including the following sections: “Extra

troubleshooting”, “TV output”, “Disp lay informat ion”, “Har dware info rmation”, “C ustomer support”, “Warr anty” and “Software license agreement”.

for emphasis.

, then click

, then click OK”.

Readme

files, and Adobe Acrobat PDF

Doc\English\Guide\Guide_en.pdf

Acrobat Reader

Æ OK” is

). The online

For conte xt-sensiti ve help wher e av ailable, click the “ ” icon in the tit le bar , then click the item you wa nt help o n. Right -click a help top ic for a pop-up m enu tha t lets yo u print o r copy it.

Also, be sure to che ck for a n y last -m inu te rele ase no tes at the en d of th is man ua l an d in th e Matrox CD-ROM

Readme

file.

Matrox Graphics Card – User Guide 3

Hardware installation

WAR NI NG :

Static electricity can severely damage electronic parts. Before touching any electronic parts, drain the static electricity from your body. You can do this by touching the metal frame of your computer. When handling a card, hold it by its edges, and avoid touching its circuitry.

Switch to the standard VGA display driver

If you’re running Windows 95/98 on your computer, this step isn’t necessary.

9x9x

If you’re using another operating system (for example, Windows NT 4.0), see its documentation for how to switch to VGA mode.

Open your computer and remove your existing graphics card

Turn off your computer and all peripherals such as your monitor or printer. Open the computer and re move your existing graph ics car d.

(If you hav e a dis pla y a dap te r built into your computer’s motherboard, it should automatically disable itself after your Matrox card is installed.)

Choose an expansion slot

Most computers have different types of

(Back of computer)

expansion slots. Choose an AGP slot, depending on the type of Matrox graphics

PCI slot

card you have. Your system manual should identify the location of each type of expansion slot in your computer.

AGP slot

ISA slot

* With multi-display mode, you may be able to use your existing graphics card. F or Windows 98, see Windows 98 online help

under “Multiple D isplay Support”. For Windows NT 4.0, only Matrox graphics card models supported by the Matrox disp lay driver can be used.

4 Matrox Graphics Card – User Guide

WAR NI NG :

Inserting your Matrox card int o the wrong type of slot could damage your card, your computer, or both.

Don’t

insert the plastic tab of yo ur AGP card

(see picture) into the slot.

Insert your Matrox card

Remove the cover for the slot you intend to use. Save the screw for the mounting bracket. Position your M atrox ca rd ov er the expa nsion slot you’ve chosen. Push the card in firmly and evenly until it’s fully seated in the slot. Replace the screw to secure the bracket of your Matrox card to the computer frame.

Bracket

screw

AGP cardPCI card

Plastic tab

Graphics card

Motherboard

Connect the monitor

Simply plug your monitor cable into the monitor connector on your Matrox card (connector

, if you have a card with more than one connector). Make sure the other end of the monitor cable is properly connected to your monitor. See your monitor manual for more information.

Monitor cable

Matrox card

Matrox Graphics Card – User Guide 5

6 If your Matrox card has a second

monitor connector:

Connect the second monitor

Simply plug your second monitor cable into monitor connector Make sure the other end of the monitor cable is properly connected to your monitor. See your monitor manua l for mo re inf or ma tio n.

Note:

Instead of a comp uter monitor , you c an connect a TV or VCR to the second monitor connector. You can do this using the special adapter included with your Matrox card. For more information, see “TV output” in the online version of this guide.

Your Matrox card is now installed. To get the most out of your Matrox card, install Matrox software:

„

NTNT

for Windows 95/98 and Windows NT 4.0, see “Software installation”, page 7.

„

for Windows 3.1, WindowsNT 3.51, and OS/2 Warp 3.0/4.0, see the root folder of the Matrox installation CD-ROM.

on your Matrox card.

Matrox card

Readme

file in the

6 Matrox Graphics Card – User Guide

Software installation

This section describes how to install Matrox software for

NTNT

Windows 95/98

Windows NT 4.0

(For other operating systems, see the

Readme

file in the root

folder of the Matrox installation CD-ROM.)

Restart your computer

If you’re using Windows 95/98

9x9x

, it detects new hardware when you restart. If Matrox display drivers haven’t been previously installed, Windows reports finding a PCI adapter (even if you have an AGP card). Windows prompts you to install a display driver. Follow the on-screen instructions. (The Matrox Windows 95/98 display driver is in the

Win9x

folder of your

Matrox installation CD-ROM.)

Install required software

After your computer has restarted, insert (or reinsert) the Matrox installation CD-ROM in your CD-ROM drive – the setup program automatically starts.

This setup program works with Windows 95/98 and Windows NT 4.0, and detects which operating system you’re using. If the required display software isn’t already installed, the setup program automatically prompts you to install this software. Follow the on-screen instructions.

After the require d display so ftware is in stalled, you ’ re prompte d to restart y our compute r for changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.

Install optional software

After your comp uter resta rts, the se tup progr am sho ws yo u a list of a dditiona l items yo u can install. For each item you want to install, select a list item, click

Install

, then follow the

on-screen instructions.

Set up your display software

See “Software setup”, page 8.

* If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.

Matrox Graphics Card – User Guide 7

Software setup

Matrox Pow er De sk dis pla y drivers and utilities help you get the most out of yo ur Ma tro x gra ph ics card. This sectio n has imp ortant inf ormatio n on ho w to co nfig ure your display se ttings usi ng Matro x PowerDesk software.

Accessing PowerDesk property sheets

Many display controls are on Matrox PowerDesk property sheets. Y ou can identify Matrox PowerDesk property sheets by the icon appearing on the tab. To access these property sheets:

„

9595

9898

Windows 95 –

„

Windows 98 –

Settings

clicking

„

NTNT

Windows NT 4.0 –

Display Properties

Also, to access Matrox PowerDesk property sheets more quickly, you can double-click the QuickDesk icon ( ) on your Windows taskbar.

Monitor setup

Right-click your Windows desktop background, then click

Right-click you r Windows desktop ba ckgro und, t hen cl ick

Advanced

. If you’re using a multi-display desktop, select a display before

Click

Programs

Matrox PowerDesk NT

Properties

Matrox

Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make sure correct software monitor settings are selected. The following explains how to do this.

WARNING:

If incorrect software monitor settings are applied,

some

monitors can be

permanently damaged. For more information, see your monitor manual.

Windows 95/98 –

9x9x

If you have a Plug-and-Play (DDC) monitor, Windows should automatically us e th e co rre ct s etti ng s for you r m on itor. T o m ake sure the correct monitor is selected in Windows:

Right-click your Windows desktop background, then click

Depending on what version of Windows you have, click

Advanced Properties

If the monitor nam e listed doe sn’t ma tch your mon itor , click the

Monitor

, or

Advanced

Monitor

Properties

Change Display Type

Change

a new monitor name. Follow the on-screen instructions.

For more information on Windows monitor settings, see Windows documentation.

8 Matrox Graphics Card – User Guide

Settings

, or

button to sele ct

If you want to customize your Windows monitor settings:

Access the PowerDesk

Monitor Settings

property sheets”, page 8).

Depending on what you want to do, click one of the buttons in the

selection method

Windows NT 4.0 –

NTNT

Click

Monitor

If you have a Plug-and-Play monitor:

Make sure the

box, then follow the on-screen instructions.

Programs

Plug-and-Play (DDC) monitor

Matrox PowerDesk NT

selected. If so, th e Matrox di splay dri ver monitor. If not, click this button, then click

If you don’t have a Plug-and-Play monitor:

See if the

Default monitor (60 Hz)

button is selected. If so, use the Matro x moni tor sel ection meth od. F or m ore inf orma tion on Matr ox mo nitor selection, see Matrox PowerDesk online documentation.

Notes:

„

In multi-display mode (see “DualHead Multi-Display setup”), each monitor has its own monitor settings.

property sheet (see “Accessing PowerDesk

Monitor settings

Matrox Display Properties

button is

automaticall y

Apply

uses the correct settings for your

„

If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature of your mon itor c an ’t be used. To use the Plug-and-Pla y fe atu re o f yo ur m on itor, instead of the BNC connectors, use the 15-pin connector at the back of your monitor.

„

9x9x

In Windows 95/98, Matrox monitor settings are based on Windows monitor settings. If you change your Windows monitor settings, you may have to reselect or readjust your Matrox monitor settings.

DualHead Multi-Display setup

If your Matrox gra ph ics car d h as a sec ond mo ni tor con ne cto r (see page 6), you can enable a second display (for example, a computer monitor or a TV) as part of your Windows desktop. This is the Matrox

DualHea d Multi-Display

Windows 98 –

9898

Access the PowerDesk

sheets”, page 8).

Select the

DualHead Multi-Dis play

feature. To use this feature:

DualHead

property sheet (see “Accessing PowerDesk property

option button.

Matrox Graphics Card – User Guide 9

Click OK Æ

If multi-display mode isn’t automatically enabled when you restart Windows:

Note:

The Matrox display driver for Windows 95/98 supports multiple displays with

Yes

to restart your computer and for changes to take effect.

Right-click your Windows desktop background, then click Select the disabled disp la y, enable the

monitor

check box, then click OK.

Extend my Windows desktop onto this

Properties

Windows 98. For more information on multi-display mode, see Windows 98 online help under “Multiple Display support”. (Windows 95 doesn’t support multiple displays.)

Windows NT 4.0 –

NTNT

Click

Performance

Select the

Click OK Æ

Click

Settings

Click

Move the

Programs

DualHead Multi-Display

Yes

to restart your computer and for changes to take effect.

Programs

Multi-Display Desktop

Desktop area

slider to adjust your multi-display desktop, then click OK to

Matrox PowerDesk NT

option button.

Matrox PowerDesk NT

().

Matrox Display Properties

accept your changes.

Settings

Note:

In multi-display m ode und er W ind ow s NT 4.0 , the same display r esolutio n and colo r

palette is used for each display.

Other DualHead features

9x9x

If your Matrox graphics card has a second monitor connector and you’re using Windows 95/98, you can also use these features:

„

DualHead Clone

– View a copy of your main display on your secondary display. Each

display can use different monitor settings (refresh rates).

„

DualHead DVDMax

– Play digital video in a windo w on your main displa y and, at the same

time, view that video full-screen on a TV.

„

DualHead Zoom

– Use your secondar y display to vie w a zoom ed-in port ion of your main

display.

10 Matrox Graphics Card – User Guide

More information

For more information on Matrox PowerDesk:

Window s95/98 –

9x9x

„

Access the PowerDesk

sheets”, page 8), then click

„

Where available, see the PowerDesk context-sensitive help. (Some help topics are only available through context-sensitive help.)

Windows NT 4.0 –

NTNT

„

Click

Information

„

Click

„

Click

„

Where available, see the PowerDesk context-sensitive help.

Programs

Information

property sheet (see “ A cc es sin g PowerDesk property

Help

View Readme File

Matrox PowerDesk NT

Matrox Display Properties

Matrox PowerDesk Guide

Readme

Matrox Graphics Card – User Guide 11

Troubleshooting

This section addresses possible problems that could prevent you from using your computer.

Note:

More troublesho oting items are in the on line v er sion o f this g uide (see page 17). See

also “More information”, page3, and “More information”, page 11.

Problem Computer doesn’t display information or boot after Matrox card is installed

Cause

Solution

Cause

Solution

Cause

Solution

Your Matrox card may not be properly installed.

Make sure y ou r M at rox ca rd is pro pe rly in sta lle d. Sp eci fically, mak e s ure th e c ar d is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardware installation”, page 4.

There may be an un support ed graphi cs adapte r in your co mputer. (For Matrox

mode

in Windows NT, all graphics cards in your computer must be Matrox cards supported

by the display driver.)

If another graphics card is plugged into an expansion slot, remove it.

If a graphics adapter is built-in to your computer motherboard, your system may not have automatically disabled it when you inserted your Matrox card. Check your system manual for instructions on how to disable your computer’s built-in graphics adapter.

Your computer BIOS (Basic Input/Output System) may not be up to date. For more information on your computer BIOS, see your system manual.

Reinstall your previous graphics card and, if possible, update your computer BIOS. This can usually be don e with so ftware fr om the m anufactu rer of you r compute r . Contact your syst em vendor or manufacturer to get a BIOS update for your computer.

To get the correct BIOS update, you may need to know the serial number your computer displays when it restarts. (This number is usually in the lower-left corner of the display.)

multi-display

Cause

Solution

12 Matrox Graphics Card – User Guide

The BIOS of your Matrox graphics card may need to be updated or restored.

For advanced users –

you can try resetting the BIOS of your Matrox graphics card.

Turn off your computer and insert the other graphics card into an expansion slot. For more information on expansion slots, see “Choose an expansion slot”, page 4.

Plug your monitor into the other graphics card and restart your computer.

If you have another VGA-compatible graphics card (ISA or PCI),

Note:

If you’re using more than one PCI graphics card, make sure your computer uses the other graphics ca rd for your when you restart your computer. If not, turn off your computer, move the other card to another PCI slot, then try restarting your computer again.

Make sure installed from your Ma tro x CD -ROM.)

Restart your computer in DOS mode, then type:

cd c:\matrox\util upbiosdos

Turn off your computer, remove the other graphics card, then plug your monitor into your Matrox graphics card.

Restart your computer.

Matrox System Utilities

[Enter]

primary display

are installed on your computer. (These can be

– the one tha t fir st displ ays info rmation

Problem Wrong color balance, screen image off-center, or no picture at all

Cause

Solution

Cause

Solution

Your monitor video controls may be improperly set.

Adjust your monitor controls (brightness, contrast and so on). For more information, see your monitor manual.

Your monitor may not be properly connected.

Make sure your monitor is co nnected to the correc t connect or on your M atrox grap hics card (see “Connect the monitor”, page 5).

Make sure the monitor power cable is firmly in place.

Make sure the 15-pin connector to your Matrox graphics card is firmly in place.

15-pin connector

Matrox Graphics Card – User Guide 13

Solution

Make sure the co nnection to the bac k of the monitor is f irmly in place . This could be a 15-p in or BNC connection.

If your monitor uses BNC input, make sure the Red, Green, Blue, Horizontal Sync (HSYNC – w hite or gr ay wir e), and Vertical Sync (VSYNC – black wire) connections are firmly in place and plugged into the correct input.

Bayonet Nut Connect (BNC)

Cause

Solution

If your monitor uses BNC input, one or more connection settings may be incorrect.

Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the sync set to “external”. These controls are usually switches on the back of your monitor.

Cause

If display problems occur after the startup screen of your operating system, your software monitor settings may be incorrect.

Solution

Make sure correct software monitor settings are selected.

If your display is still usable, see “Monitor setup”, page 8. Otherwise, see the next

NTNT

troubleshooting item.

Problem After the startup screen, or after display settings are changed,

the screen image is garbled or unusable

(blank screen, rolling or overlapping screen images)

Cause

The Matrox display driver may be trying to use settings your monitor doesn’t support. This can happen if a monitor was never selected in the software and the display resolution was changed to on e yo ur mo ni tor do es n’t support, or if the monit or co nn ect ed to y our c om pu ter was changed without changing it in the software.

WAR NI NG :

If incorrect software monitor settings are applied,

some

monitors can be

permanently damaged. For more information, see your monitor manual.

Solution

Window s95/98 –

9x9x

Press [Ctrl]+[Alt]+[Del] twice to restart your computer.

Before

Windows starts, press [F8] for the Windows startup menu to appear. (With

Windows98, if [F8] doesn’t work, try pressing and holding [Ctrl] before Windows starts.)

Select the number for “safe mode”, then press [Enter].

Right-click the Windows desktop background, then click

14 Matrox Graphics Card – User Guide

Properties

Settings

Move the lowest settin g, the n clic k

Restart your computer normally.

Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 8).

Make sure you’re not using inappropriate monitor setting customizations: Access the PowerDesk

sheets”, page 8), then click

Restore your original display settings (see steps 4 and 5).

Note:

own monitor settings.

Windows NT 4.0 –

NTNT

Press [Ctrl]+[Alt]+[Del] Æ [Tab] Æ [Tab] Æ [Enter] Æ [È] (down arrow) Æ [Enter] to restart your computer.

From the startup menu, choose Windows NT 4.0 “

Right-click the Windows desktop background, then click Windows may prompt you that the display settings are incorrect for the current mode;

click

Move the

Desktop area

Monitor Settings

(Windows 95) or

Screen area

(Windows 98) slider down to its

property sheet (see “Accessing PowerDesk property

Delete all customizations

In multi-display mode (see “DualHead Multi-Display setup ” ), each monitor has its

to continue.

Desktop area

VGA mode

slider down to its lowest setting, then click OK.

”.

Properties

Settings

Cause

Solution

9x9x

Restart your computer normally.

Select a monitor with the Matrox PowerDesk

Monitor

property sheet, then adjust your display settings. For more information, see the Matrox PowerDesk online documentation.

Files on your system may have been deleted or corrupted.

After you’ve made sure that your Matrox hardware is properly installed, try removing the current display drivers, then install Matrox display drivers.

Window s95/98 –

If your display is currently unusable, press [Ctrl]+[Alt]+[Del] twice to restart your computer. Otherwise, click

Before

Windows starts, press [F8] to see a startup menu. (With Windows 98, if [F8]

Shut Down

Restart the computer

doesn’t work, instead try pressing and holding [Ctrl].)

Select the number for “safe mode”, then press [Enter].

Matrox Graphics Card – User Guide 15

+ 35 hidden pages

Intergraph Millennium G400 Max User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Using this guide

Hardware installation

Software installation

Software setup

Accessing PowerDesk property sheets

Monitor setup

DualHead Multi-Display setup

More information

Troubleshooting