Intergraph Matrox G200 Installation Guide

Matrox Graphics Architecture

ENGLISH

Matrox Productiva G100 • Matrox Mystique G200 • Matrox Millennium G200

Installation Guide

10526-101-0420

1998.07.10

Contents

Using this guide 3

Overview 4

Software supplied ...............................................................................................................4

Installation overview...........................................................................................................4

Hardware installation 5

Software installation 10

Software setup – Windows 95/98 11

Monitor setup....................................................................................................................11

Display setup.....................................................................................................................12

TV setup............................................................................................................................ 12

Software overview............................................................................................................ 12

Software setup – Windows NT 4.0 14

Monitor setup....................................................................................................................14

Display setup.....................................................................................................................14

TV setup............................................................................................................................ 15

Software overview............................................................................................................ 15

Troubleshooting 17

TV output..........................................................................................................................24

Display information 28

Hardware information 30

Customer support 32

Warranty 35

Index 37

2 Matrox Graphics Card – Installation Guide

Using this guide

This guide assumes you’re familiar with basic functions like click, right-click and double-click,
and that you’re familiar with the basics of the operating system you’re using. Also, we use the
following conventions:

 Bold for text that appears on-screen, subheadings and labels.
 Italics for file names, paths, publication titles, and new terms.
 Bold Italics for emphasis.
 Keyboard keys in square brackets, with a plus sign separating keys that you press

simultaneously. For example: press [Ctrl]+[Alt]+[Del] to restart your computer.

 Arrows (“”) to separate ordered directions. For example, “click OK  Close  OK” is the

same as “click

 When viewing online, green for cross-references and underlined green for links to W eb pages.

Click green text to jump to what is being referenced. (T o jump to Web pages, your system first
needs to have full Internet access.)

More information

We provide additional documentation in Help files, readme files, and Adobe Acrobat PDF
(Portable Document Format) files. T o vie w or print PDF files, use the
which you can install from the “Matrox Installation” CD-ROM. This guide is available on the
CD-ROM as a PDF file (doc\inst_en.pdf). The online version of this guide has additional
information, including the following sections: “Hardware information”, “Customer support”,

“Warranty” and “Software license agreement”.

OK, then click Close, then click OK”.

Acrobat Reader program,

For context-sensitive Help where available, click the “ ” icon in the title bar, then click the
item you want help on. Right-click a Help topic for a pop-up menu that lets you print or copy it.

Also, be sure to check for any last-minute release notes at the end of this manual.

Matrox Graphics Card – Installation Guide 3

Overview

Thank you for purchasing a Matrox graphics card. Y our Matrox Producti va G100, Mystique G200
or Millennium G200 card is a high-performance graphics card that plugs into an expansion slot
inside your personal computer.

The Matrox graphics engine gives you superior performance with W indo ws, digital video and 3D
graphics. To accelerate 3D programs, your Matrox card uses bus mastering and has hardware­accelerated features, including texture mapping, Gouraud shading and Z-buffering. Matrox G200
cards also support more advanced 3D features such as alpha-blending, anti-aliasing, MIP­mapping, and more. Depending on the model of your Matrox card, it supports display resolutions
up to 1800 × 1440 and 1920 × 1200.

Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0
(Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor).

Also, depending on the model of your Matrox card, you can upgrade it with more graphics memory
or multimedia hardware add-ons. For more information on available upgrades, see the Matrox Web
site (www.matrox.com/mga

Software supplied

 Matrox PowerDesk f or Windows95/98: Matrox display drivers; Accelerated DirectDraw and

Direct3D support;

Desktop Navigator

 Matrox PowerDesk for W indo ws NT 4.0: Matrox display drivers; Accelerated DirectDraw

and OpenGL support;

Matrox Desktop Navigator and Matrox QuickDesk programs; online documentation

sheets;

 Accelerated drivers for Windows 3.1, Windows NT 3.51, and OS/2 Warp 3.0/4.0
 Microsoft DirectX 5
 Adobe Acrobat Reader for Windows
 Online documentation
 Various third-party software

).

Settings, Monitor, Color, Hot Keys and Information property sheets; Matrox

, Matrox QuickDesk and Matrox Diagnostic programs; online documentation

Settings, Monitor, Information, Performance and PowerDesk property

Installation overview

1

Install the hardware – see “Hardware installation”, page 5.

2

Install the software –

 for Windows 95/98 and Windows NT 4.0, see “Software installation”, page 10.
 for Windo ws 3.1, Windows NT 3.51, and OS/2 Warp 3.0/4.0, see the r eadme file in the root

folder of the “Matrox Installation” CD-ROM.

4 Matrox Graphics Card – Installation Guide

Hardware installation

WARNING – Static electricity can severely damage electronic parts. Take these precautions:

 Before touching any electronic parts, drain the static electricity from your body . You can do

this by touching the metal frame of your computer.

 Don’t remove a card from the anti-static container it was shipped in until you’re ready to

install it. When you remove a card from your computer, place it back in its container.

 When handling a card, hold it by its edges, and avoid touching its circuitry.

Switch to the standard VGA display driver

1

If you’re running Windows 95/98 on your computer, this step isn’t necessary. If you’re using
another operating system (for example, Windows NT 4.0), see its documentation for how to
switch to VGA mode.

Open your computer and remove your existing graphics card

2

Turn off your computer and all peripherals such as your monitor or printer. Open the computer
and remove your existing graphics card. (If you have a display adapter built into your
computer’s motherboard, it should automatically disable itself after your Matrox card is
installed.)

Choose an expansion slot

3

Most computers have different types of
expansion slots. Choose an AGP or PCI slot,
depending on the type of Matrox graphics
card you have. Your system manual should
identify the location of each type of
expansion slot in your computer.

(Back of
computer)

Matrox Graphics Card – Installation Guide 5

AGP slot

PCI slot

ISA slot

WARNING: Inserting your Matrox card into
the wrong type of slot could damage your
card, your computer, or both.

If you have an AGP card, don’t insert the
plastic tab (see picture) into the slot.

Insert your Matrox card

4

Remove the cover for the slot you intend to
use. Save the screw for the mounting bracket.
Position your Matrox card over the expansion
slot you’ve chosen. Push the card in f irmly and
evenly until it’s fully seated in the slot.
Replace the screw to secure the bracket of
your Matrox card to the computer frame.

Connect the monitor

5

Simply plug your monitor cable into the
monitor connector on your Matrox card. Make
sure the other end of the monitor cable is
properly connected to your monitor. See your
monitor manual for more information.

Expansion

slot

Motherboard

Monitor cable

AGP cardPCI card

Bracket screw

Graphics
card

Plastic
tab

Matrox card

6 Matrox Graphics Card – Installation Guide

6 If your Matrox card

supports TV output:

Connect a TV or VCR (optional)

If your Matrox graphics card has extra video
connectors on its bracket, you can use them to
view or record the display of your computer
with a TV or VCR.

If your video device (TV or VCR) didn’t come
with composite video (RCA) or S-video
cables, this type of cable is available at most
electronics stores. The type you use depends
on what your video device (TV or VCR)
supports. Many video devices support
composite video connections, and some
higher-quality video devices support S-video
connections.

TV or VCR using
composite video

TV or VCR using

S-video

S-video cable

Attach one end of your composite video or
S-video cable to the appropriate connector on

Composite video

(RCA) cable

your Matrox card. Attach the other end to the

VIDEO IN* connector on your TV† or VCR.

Before viewing or recording video output
directly from your computer, make sure your
TV or VCR is set up to use line input. For
example, if your TV has a
set it to

TUNER/LINE switch, set it to LINE.

VIDEO; or if your VCR has a

TV/VIDEO switch,

Matrox card

Optionally, if you use the composite video and
S-video connectors on your Matrox card, you
can directly connect two different video
devices at the same time.

(Note: Using the Matrox composite

video and S-video connectors at

the same time is optional.)

To view and record output from the same
Matrox video connector, you can connect it to
a VCR and connect the VCR to a TV . F or more
information, see your VCR and TV manuals.

* The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use

different labels for the same type of controls and connectors. For example, the
may be labeled

† If your TV only has an antenna or cable TV connector, you can use an RF modulator to connect it to your Matrox

card. RF modulators are available at most electronics stores.

VIDEO 1

(or

). To match labels, see the documentation for your video devices.

VIDEO 2

VIDEO IN

connector on your TV

Matrox Graphics Card – Installation Guide 7

Sound output

Typically, the sound
output from a computer comes from speakers
connected to your sound card. If you prefer,
you can hear or record the sound output from
your computer using the same TV or VCR you
connect to your graphics card. T o do this, you
need an audio cable with a stereo jack on one
end, and two RCA connectors on the other
end. If you don’t have this type of cable, you
can buy one at most consumer electronics
stores.

Plug the stereo-jack end of the audio cable into
the

LINE OUT* connector on your sound card.

Plug the other end of the cable into the left (
and right (

R) AUDIO IN connectors of your

L)

video device. For more information, see your
sound card manual.

TV or VCR

Sound

card

SCART adapter

Some video devices in

Europe only have SCART connectors. This
type of connector includes video and audio,
whereas composite video or S-video
connectors include only video.

If your TV or VCR only uses a SCART
connector, you need a SCAR T cable adapter to
connect your computer to that TV or VCR. If
you don’t already have a SCART adapter, you
should be able to purchase one from your local
electronics store. You need a SCART adapter
with 3 female connectors – 2 audio and
1 video. There are different SCART adapters
for composite video and S-video. If you’re not
sure which your TV or VCR supports, see its
manual.

* If your sound card has no

computer’s sound output goes to the video device you connected to.

8 Matrox Graphics Card – Installation Guide

LINE OUT

connector, you can use its

SCART connector

Composite SCART

adapter with 3 female

connectors

connector instead. In this case, all your

SPKR

S-video SCART adapter

with 3 female

connectors

To use a SCART adapter, connect the SCART end of the adapter to your TV or VCR, then
connect the other end to your Matrox card and sound card.

For a TV with separate lines for red, green and blue video signals, a special SCAR T adapter is
available. For more information on this special adapter, see the Matrox Web site
(www.matrox.com/mga

Restart your computer

7

).

If you’re using W indo ws95/98, it detects new hardware when you restart. If Matrox display
drivers hav en’ t been previously installed, Windows reports finding a PCI adapter (even if you
have an AGP card).

 If you see the New Hardware Found dialog box, click “Do not install a driver”, then OK.*
 If you see the Update Device Driver Wizard dialog box, click Next, then Finish.
 If you see the Add New Hardware Wizard dialog box, click Next  Next  Next  Next 

Finish, then Yes to restart your computer.

At this point, Windows is using a display dri ver that doesn’t fully support your Matrox graphics
card. To install Matrox display drivers and other software, see “Software installation”,

page 10.

Install the software

8

If you’re using Windows 95/98 or Windows NT 4.0, see “Software installation”, page 10.
If you’re using W indows 3.1, WindowsNT 3.51, or OS/2 Warp 3.0/4.0 , see the r eadme file

in the root folder of the “Matrox Installation” CD-ROM.

* If you prefer, you can select “

drivers from the root folder of the “Matrox Installation” CD-ROM.

Driver from disk provided by har dware manufacturer

Matrox Graphics Card – Installation Guide 9

” to install the Matrox display

Software installation

This section describes how to install Matrox software for Windows95/98 or WindowsNT4.0.
(For other operating systems, see the readme file in the root folder of the “Matrox Installation”
CD-ROM.)

1 Insert the “Matrox Installation” CD-ROM in your CD-ROM drive – the mgasetup program

automatically starts. This setup program works with Windows 95/98 and Windows NT 4.0,
and detects which operating system you’re using.

2 Select the language you want to use, then click Next.
3 To see notes on the contents of the CD-ROM, click View ReadMe. To continue, click Next.
4 If this is a first-time installation, the setup program lists the software that needs to be installed

to take advantage of your Matrox hardware. To begin the software installation, click

5 When prompted, choose an installation type:

 To install the complete Matrox PowerDesk

(recommended), click

 To customize the PowerDesk installation,

click

Custom.

Typical.

After you choose, the setup program
automatically installs Matrox software and
drivers. After this is done, leave the CD-ROM in
your CD-ROM driv e, then click

OK to restart your

computer and for all changes to take effect.

Install.

6 After you restart your computer, the CD-ROM

setup program starts again. The main menu lists other software you can install from the
CD-ROM. To install, select an item, click

Install, then follow the on-screen instructions. After

the installation of an item is finished, you can return to the main menu to install another . Click

Exit when you’re done.

If this is a first-time installation, your display is using a 640 × 480 resolution with 256 colors –
supported by most monitors. To adjust software monitor settings:

 for Windows 95/98, see “Software setup – Windows 95/98”, page 11.
 for Windows NT 4.0, see “Software setup – Windows NT 4.0”, page 14.

10 Matrox Graphics Card – Installation Guide

Software setup – Windows 95/98

To access Matrox PowerDesk programs and online documentation, click  Programs 

Matrox PowerDesk. You can also access PowerDesk features by clicking the Matrox QuickDesk

icon ( ) on the Windows taskbar.

Note: The Matrox display driver for Windows 95/98 supports multiple displays with
Windows 98. However, Matrox PowerDesk features are disabled in multi-display mode. To
change your display settings while in multi-display mode, use Windows controls. For more
information on multi-display mode, see Windows 98 online Help under “Multiple Display
support”.

Monitor setup

To check your monitor settings

1

Click  Programs  Matrox PowerDesk  Matrox Display Properties  Monitor.

2

If you have a Plug-and-Play monitor:

Make sure the

Play Monitor

immediately under it. If so, the Matrox display driver automatically uses the correct settings
for your monitor.

If you don’t have a Plug-and-Play monitor:

If the monitor type listed under the
incorrect or shows
monitor.

Windows monitor button is selected and Plug and

, or the model name of your monitor, appears

Windows monitor button is

Unknown Monitor, you should select a

To select a monitor, click the
below this button, then click

Matrox monitor button, select your monitor by name in the list

OK. If your monitor doesn’t appear in the list, you can try the

Windows method of monitor selection. For more information on monitor selection, see the
online Matrox PowerDesk guide.

Note: Many Plug-and-Play monitors don’t automatically report if they’re capable of
1152 × 864, or 1600 × 1200 and higher display resolutions. To use these resolutions, or higher
refresh rates than those reported by the monitor, you can use the Matrox monitor selection
method.

WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.

Matrox Graphics Card – Installation Guide 11

Display setup

After checking your monitor’s software settings, you can change your display resolution, color
palette and other Matrox PowerDesk settings. To access Matrox display property sheets, click

 Programs  Matrox PowerDesk  Matrox Display Properties. To change your display

resolution or color palette, click the

Settings tab. For more information on changing your display

settings, see the online Matrox PowerDesk guide.

TV setup

If your Matrox graphics card supports TV output, you can view or record your computer display
on a TV or VCR connected to your computer. (To connect video devices to your computer, see

page 7.) To use TV output mode:

1

Click  Programs  Matrox PowerDesk  Matrox Display Properties  Settings.

2

Enable the Output to TV check box.
(To adjust advanced TV output settings, click

Advanced  TV Out. For more information on

settings, see context-sensitive Help.)

3

Click OK to close the dialog box and apply changes.

While in TV output mode, your computer display uses TV settings. TV settings have lower
resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result
in more noticeable flicker. To turn off TV output mode, clear the

Output to TV check box.

WARNING: Some computer monitors may not support the 50 Hz vertical refresh rate used
with European TV settings. Some monitors may even be damaged if they use this refresh rate.
For more information, see your monitor manual.

Software overview

Matrox PowerDesk for Windows 95/98 includes

 Matrox display driver with:

 DirectDraw and Direct3D support for direct access to Matrox hardware.
 Plug-and-Play (DDC-2B) and Energy Star (DPMS) support.

 Settings property sheet to change your display settings. Use this sheet to access Matrox

PowerDesk features such as:

 Desktop mode buttons to set up a proportional, horizontal or vertical virtual desktop.
 Display schemes to easily switch to a pre-defined display setting.

12 Matrox Graphics Card – Installation Guide

 Performance property sheet to change Matrox display driver performance settings.
 Utilities property sheet to configure Matrox PowerDesk options.
 TV Out property sheet to control advanced TV output settings. (This is available only if

your Matrox graphics card supports TV output.)

 Monitor property sheet to inform the Matrox display driver of your monitor’ s capabilities. You

can use this sheet instead of the Windows method of monitor selection.

 Color property sheet to change your display’s color balance.
 Hot Key property sheet to define keyboard shortcuts for:

 CenterWINDOW to center your view area on the active window.
 MaxVIEW to resize the active program window to the size of your current display area.
 PanEND to move your display area to the right or bottom of your virtual desktop.
 PanHOME to move your display area to the left or top of your virtual desktop.
 PanLOCK to enable or disable panning.
 PixelTOUCH to magnify part of your desktop area.

 Your favorite display schemes.
 Information property sheet for information on your display hardware and software.
 Matrox Desktop Navigator program to quickly move the vie w area of your desktop and for easy

access to the PixelTOUCH zoom, PanLOCK and CenterWINDOW features.

 Matrox QuickDesk menu to quickly switch to a saved display scheme, to save and restore the

position of your desktop icons, to open the
screen saver , or to start

Matrox Desktop Navigator. To see this menu, click the QuickDesk icon

Matrox Display Pr operties dialog box, to start your

( ) on the Windows taskbar.

 Matrox Diagnostic program to identify some possible display-related problems.

Matrox Graphics Card – Installation Guide 13

Software setup – Windows NT 4.0

To access PowerDesk programs and online documentation, click  Programs  Matrox

PowerDesk NT

( ) on the Windows taskbar.

Monitor setup

To check your monitor settings

1

Click  Programs  Matrox PowerDesk  Matrox Display Properties  Monitor.

2

If you have a Plug-and-Play monitor:

Make sure the
so, the Matrox display driver automatically uses the correct settings for your monitor. If not,
click this button, then click

If you don’t have a Plug-and-Play monitor:

See if the
Matrox monitor selection method. For more information on Matrox monitor selection, see the
online Matrox PowerDesk guide.

Note: Many Plug-and-Play monitors don’t automatically report if they’re capable of
1152 × 864 or 1600 × 1200 and higher display resolutions. To use these resolutions, or higher
refresh rates than those reported by the monitor, you can use the Matrox monitor selection
method.

WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.

. You can also access PowerDesk features by clicking the Matrox QuickDesk icon

Plug-and-Play (DDC) monitor button is selected. If

Apply.

Default monitor (60 Hz) button is selected. If so, use the

Display setup

After checking your monitor’s software settings, you can change your display resolution, color
palette and other Matrox PowerDesk settings. To access Matrox display property sheets, click

 Programs  Matrox PowerDesk  Matrox Display Properties. To change your display

resolution or color palette, click the
settings, see the Matrox PowerDesk online guide.

14 Matrox Graphics Card – Installation Guide

Settings tab. For more information on changing your display

TV setup

If your Matrox graphics card supports TV output, you can view or record your computer display
on a TV or VCR connected to your computer. (To connect video devices to your computer, see

page 7.) To use TV output mode:

1

Click  Programs  Matrox PowerDesk  Matrox Display Properties  Monitor.

2

Depending on the standard your TV or VCR uses, click one of the following buttons:

 Output to TV (NTSC) – The NTSC standard is used in North America and Japan, among

other places.

 Output to TV (PAL) – The PAL standard is used in most of Western Europe and in China,

among other places.

If you’re not sure what standard your TV or VCR uses, check its documentation.

3

Click OK to close the dialog box and apply changes.

While in TV output mode, your computer display uses TV settings. TV settings have lower
resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result
in more noticeable flicker. To turn off TV output mode, select a monitor settings button (see

“Monitor setup”, page 14).

WARNING: Some computer monitors may not support the 50 Hz vertical refresh rate used
with European TV settings. Some monitors may even be damaged if they use this refresh rate.
For more information, see your monitor manual.

Software overview

Matrox PowerDesk for Windows NT 4.0 includes

 Matrox display driver with:

 Multi-display support to use up to 5 monitors at a time (one monitor for each Matrox card

– of the same type – in your computer)

 Accelerated DirectDraw and OpenGL support for direct access to Matrox hardware.

 Plug-and-Play (DDC-2B) monitor support.
 Settings property sheet to change your display settings. This sheet provides access to Matrox

PowerDesk features such as:

 Desktop mode buttons to set up a proportional, horizontal or vertical virtual desktop.

 Display schemes to easily switch to a pre-defined display setting.
 Monitor property sheet to inform the Matrox display driver of your monitor’s capabilities.

Matrox Graphics Card – Installation Guide 15

 Information property sheet to display hardware and software version numbers and capabilities.
 Performance property sheet to configure advanced driver performance settings.
 PowerDesk property sheet with settings for:

 PixelTOUCH to zoom in and pan on your view area.
 CenterWINDOW to center opened windows in your view area.
 MaxVIEW to maximize windows in your view area instead of your desktop.
 CenterPOPUP to have new windows pop up in the center of your current view area.

 Matrox Desktop Navigator (DeskNav) program to quickly change the vie w area of your desktop

and give you quick access to the PixelTOUCH zoom and CenterWINDOW features. Access
DeskNav through

 Matrox QuickDesk menu to quickly switch between your saved display schemes, open the

Matrox Display Properties dialog box or launch Matrox Desktop Navigator. This program

 Programs  Matrox PowerDesk NT.

appears as a monitor icon on the Windows NT taskbar.

16 Matrox Graphics Card – Installation Guide

Troubleshooting

This section contains solutions to problems you may encounter with your Matrox graphics card.

For a list of notes, problems and limitations, click

Readme.

 Programs  Matrox Po werDesk 

Problem Computer doesn’t boot after Matrox card is installed

Cause

There may be another graphics adapter in your computer. (For Matrox multi­display mode in Windows NT, all other graphics cards in your computer must also

be Matrox cards of the same model.)

Solution If another graphics card is plugged into an expansion slot, remove it.
Solution If a graphics adapter is built-in to your computer’s motherboard, your system may

have not automatically disabled it when you inserted your Matrox card. Check your
system manual for instructions on how to disable your computer’ s built-in graphics
adapter.

Problem Wrong color balance, screen image off-center, or no picture at all

Cause

Your monitor’s video controls may be improperly set.

Solution Adjust your monitor’s controls (brightness, contrast and so on). For more

information, see your monitor manual.

Cause Your monitor may not be properly connected.

Solution Make sure the monitor’s power cable is firmly in place.
Solution Make sure the 15-pin connector to your Matrox graphics card

is firmly in place.

Solution If your monitor uses a 15-pin connector, make sure the

connection to the monitor is firmly in place.

Matrox Graphics Card – Installation Guide 17

15-pin connector

Solution If your monitor uses BNC input, make

sure the Red, Green, Blue, Horizontal
Sync (HSYNC – white or gray wire),
and Vertical Sync (VSYNC – black
wire) connections are firmly in place
and plugged into the correct input.

Bayonet Nut Connect (BNC)

Cause If your monitor uses BNC input, one or more connection settings may be incorrect.

Solution Set each of your monitor’ s RGB input and sync switches (if av ailable) to 75 ohms,

with the sync set to “external”. These controls are usually switches on the back of
your monitor.

Problem After the startup screen, or after display settings are changed,

the screen image is garbled or unusable
(rolling screen images, overlapping screen images

or a blank screen)

Cause

The Matrox display driver may be trying to use settings your monitor doesn’t
support. This can happen if a monitor was never selected in the software and the
display resolution was changed to one your monitor doesn’t support, or if the
monitor connected to your computer was changed without it being changed in the
software.

WARNING: If incorrect software monitor settings are applied, some monitors
can be permanently damaged. For more information, see your monitor manual.

Solution Windows 95/98:

1 Press [Ctrl]+[Alt]+[Del] twice to restart your computer.
2 Before Windows starts, press [F5] to enter “safe mode”.
3 Right-click the Windows desktop background, then click the Properties menu

item

 Settings tab.

4 Move the Desktop area slider down to its lowest settings, then click OK.
5 Restart your computer normally.
6 Select a monitor with the Matrox Monitor property sheet, then you can adjust

your display settings. For more information, see the online Matrox PowerDesk
guide.

18 Matrox Graphics Card – Installation Guide

Solution Windows NT 4.0:

1 Press [Ctrl]+[Alt]+[Del]  [Tab]  [Tab]  [Enter]  [] (down arrow) 

[Enter] to restart your computer.

2 From the startup menu, choose Windows NT 4.0 “VGA mode”.

After startup, Matrox software prompts you that Matrox display drivers aren’t
active; click

3 Right-click the Windows desktop background, then click the Properties menu

item

OK to continue.

 Settings tab.

Windows may prompt you that the display settings are incorrect for the current
mode; click

4 Move the Desktop area slider down to its lowest settings, then click OK.
5 Restart your computer normally.
6 Select a monitor with the Matrox Monitor property sheet, then you can adjust

OK to continue.

your display settings. For more information, see the online Matrox PowerDesk
guide.

Problem After game for Windows 95/98 starts,

monitor doesn’t display properly
(rolling screen images, overlapping screen images

or a blank screen)

Cause

If your game uses a low-resolution (640 × 480 and below), full-screen display
mode, your monitor may not support the refresh rate the Matrox driver is using.

Solution 1 If the game is still running in full-screen mode, press [Ctrl]+[Alt]+[Del] once

for the

Close Program dialog box, and then click the End Task button.

2 Click  Programs  Matrox P owerDesk  Matrox Display Pr operties 

Monitor (tab)  Matrox monitor (button).

3 From the Matrox monitor list, select the monitor model you’re using. If your

monitor model doesn’t appear in the list, select a monitor that runs at 60 Hz at
640 × 480 (for example,

Standard Monitor Types  Vesa 1024X768 @60Hz).

For more information on Matrox monitor selection, see the online Matrox
PowerDesk guide.

4 Click OK to apply your selection and close the dialog box.

Matrox Graphics Card – Installation Guide 19

Problem 3D program for Windows 95/98 or Windows NT 4.0

doesn’t start or stops running
(program uses bus mastering)

Cause

Your computer or program may not work well with bus mastering.

Solution Disable bus mastering.

(If you want to continue using bus mastering, see the other solutions.)

Windows 95/98:

1 Click  Programs  Matrox P owerDesk  Matrox Display Properties 

Settings  Advanced  Performance.

2 Clear the Use Bus Mastering check box.
3 Click OK  OK  Yes to accept the changes and restart your computer.

Windows NT 4.0:

1 Click  Programs  Matrox PowerDesk  Matr ox Displa y Properties 

Performance.

2 Clear the Use Bus Mastering (OpenGL) check box.
3 Click OK  Yes to accept the changes and restart your computer.

Cause (PCI graphics cards only) Your Matrox card may be in a “slave” expansion slot

on a computer that makes a distinction between bus mastering and slave slots.

Solution Change slots. Shut down your computer, disconnect it from the power supply,

remove your Matrox card and then insert it into a different PCI expansion slot. F or
instructions on how to safely install your Matrox card, see “Hardware installation”,

page 5.

Cause Your computer may have not given an interrupt request (IRQ) to your Matrox

graphics card or may have giv en one used by another device in your computer . This
may be because your computer’s “Plug-and-Play” feature is turned off.

To check the display adapter’s IRQ (Windows95/98):

1 Right-click the My Computer icon on the Windows desktop background, then

click the

2 Click the plus sign to the left of the Display adapters. An “X” through an icon

Properties menu item  Device Manager tab.

means the hardware has been disabled. A circled exclamation point through the
icon means the hardware has a problem.

20 Matrox Graphics Card – Installation Guide

3 Double-click the name of your Matrox

display adapter to open a properties dialog
box. The type of problem is displayed in
the

General tab  Device Status area.

Check also the

Settings

Resource tab  Resource

list for an Interrupt Request.

Solution Change settings in your computer’s CMOS setup utility.

If your computer has the options of enabling Plug-and-Play detection, or assigning
an IRQ to a VGA adapter, make sure they’re enabled. If your computer doesn’t
have these options, you may be able to manually assign an IRQ to your graphics
card using the CMOS setup utility.

For more information on your computer’s CMOS setup utility, see your system
manual or contact your system manufacturer.

Solution Windows 95/98 (PCI graphics cards only): You may have to manually assign an

IRQ to your Matrox card with the irqset program in the C:\Program Files\Matrox
MGA PowerDesk folder. For instructions on how to use irqset, click

Programs  Matrox PowerDesk  Readme.



Cause Your computer’s other BIOS settings may be incorrect.

Solution Reset your computer’ s BIOS settings to the factory defaults using your computer’s

built-in CMOS setup utility. The factory defaults are usually the “safest” settings.
Check your system manual for more information.

Problem Game for Windows 95/98 doesn’t start or runs slower than normal

(program uses Microsoft DirectX interface)

Cause

An older version of DirectX may be installed. The “Matrox Installation” CD-ROM
setup program installs DirectX as part of the Matrox PowerDesk software
installation, but some programs install an older version of DirectX (overwriting
your version). To see what version of DirectX is installed:

1 Click  Programs  Matrox Po werDesk  Matr ox Displa y Properties 

Information.

2 Look at the Microsoft DirectX Version label.

Matrox Graphics Card – Installation Guide 21

Solution If DirectX 5.0 or later isn’t installed, install it. To install DirectX 5.0:

1 Insert the “Matrox Installation” CD-ROM in your CD-ROM drive. Windows

automatically starts the CD-ROM setup program; click

2 Click  Run.
3 Type “d:\directx5\dxsetup”, where “d:\” is the drive letter of your CD-ROM

drive; then click

OK to start the DirectX setup program.

Problem Video file playback is jerky (skipping frames)

Cancel to continue.

Cause

Your hard disk may be too slow.

Solution Try defragmenting your hard disk.

Windows 95/98: To defragment a hard disk, click

Accessories  System Tools  Disk Defragmenter.

 Programs 

Solution If possible, try playing back video files from a faster disk. If your computer has

more than one hard disk, you may get better results if you play back video files
from a disk other than the one where the Windows swap file is stored. The
Windows swap file is usually stored on drive “C:”.

Cause Too many programs may be running (using up computer resources).

Solution Close other programs, including memory resident programs like System Agent.

Cause Your display settings may be too high. As a result, video file playback may not be

fully supported by Matrox hardware.

Solution Try lo wering your display settings. W e recommend a 1024 × 768 display resolution

with a 16-bit color palette.
Windows 95/98 or NT 4.0: To access display settings, click

 Matrox PowerDesk  Matrox Display Properties  Settings.

 Programs

22 Matrox Graphics Card – Installation Guide

Problem After restarting computer, Windows 95 warns that

the graphics card isn’t configured correctly

Cause

You may have a conflict because of previously installed display drivers.

Solution Delete all existing display drivers and reinstall Matrox display drivers.

1 If Windows 95 prompts you to start the Add New Hardware Wizard, click

Cancel. (If you start the Wizard, it will not detect your graphics card.)

2 Right-click the My Computer icon on the Windows 95

desktop.

3 Click the Properties menu item  Device Manager tab.
4 Click the plus sign next to Other devices (if it appears)

and

Display adapters.

5 Delete all listed display adapters (click each, then click

Remove), then click OK.

6 Restart your computer and reinstall the Matrox display

drivers (see page 10).

Problem Screen image defects appear in Windows 95/98 or

Windows NT 4.0, or program doesn’t run properly
(example: mouse pointer not drawn properly)

Cause

Some programs may not work properly with some Matrox acceleration.

Solution Disable specific types of software acceleration.

Windows 95/98:

1 Click  Programs  Matrox P owerDesk  Matrox Display Pr operties 

Settings  Advanced  Performance.

2 Clear one or more check boxes, starting with Use Device Bitmaps Caching.

For more information, see context-sensitive Help.

3 Click OK  Close to accept the changes. (Depending on the feature you

disabled, you may have to restart your computer for the changes to take effect.)

Windows NT 4.0:

1 Click  Programs  Matrox P owerDesk  Matrox Display Properties 

Performance.

2 Clear one or more check boxes.

For more information, see context-sensitive Help.

3 Click OK  Yes to accept the changes. (Depending on the feature you disabled,

you may have to restart your computer for the changes to take effect.)

Matrox Graphics Card – Installation Guide 23

Solution If possible, update your Matrox display driver. Matrox makes new display drivers

available on the Matrox Web site (www.matrox.com/mga

) and BBS (see page 32).

Solution Windows 95/98: Disable Matrox hardware acceleration.

1 Right-click the My Computer icon on the Windows desktop background.
2 Click the Properties menu item  Performance tab  Graphics button.
3 Move the Hardware acceleration slider to None.
4 Click OK  Close  Yes to accept the changes and restart your computer.

Cause Windows 95/98: There may be a conflict between resources in your system.

Solution 1 Right-click the My Computer icon on the Windows desktop background, then

click the

2 Click the plus sign next to Other devices (if it appears) and Display adapters.
3 Delete any display adapter other than the one for your Matrox graphics card.
4 Restart your computer.

Properties menu item  Device Manager tab.

Note: If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (see page 33) and describe the problem. This information may
help us come up with a fix or work-around in a future driver release.

TV output

The following troubleshooting items are for Matrox cards with TV output support (see page 7).

Problem No picture on a TV or VCR

Cause

Your TV or VCR may not be properly connected.

Solution Make sure your TV or VCR is properly connected. For more information, see

page 7.

Cause Your TV or VCR may not be properly set up.

Solution If a TV is connected to your Matrox graphics card and the TV has a TV/VIDEO

switch, set it to

VIDEO. For more information, see your TV manual.

Solution If a VCR is connected to your Matrox graphics card and the VCR has a

TUNER/LINE switch, set it to LINE. For more information, see your VCR manual.

24 Matrox Graphics Card – Installation Guide

Cause Matrox software may not be set up for TV output.

Solution Windows 95/98: See “TV setup”, page 12.
Solution Windows NT 4.0: See “TV setup”, page 15.

Problem Sound

(examples: VCR doesn’t record sound, video files play back with no
sound, sound output is distorted or too loud)

Cause

If the sound problem is with a particular device (for example, TV or speaker), the
volume control on the device itself may need adjusting.

Solution Adjust the volume control on the device itself.

Cause Audio cables may be loose or incorrectly wired.

Solution Make sure your sound card cables are properly connected (see “Sound output”,

page 8).

Cause Your sound card’s Windo ws software settings may be incorrect. Specif ically , input

or output may be disabled, or volume levels may be too low or too high.

Solution Windows 95/98 or NT 4.0: Make sure your sound card’s Windows software

settings are correct:

1 Double-click the speaker icon ( ) on the Windows taskbar.

If you don’t see the speaker icon:

a Click  Settings  Control Panel.
b Double-click the Multimedia icon.
c Enable the “Show volume control on the taskbar” check box.
d Click OK.

e Double-click the speaker icon on the taskbar.
2 Click Options  Properties.
3 Click the Recording b utton, enable all check box e s in the list box,

then click

4 For the Line In and/or Micr ophone controls, mak e sure the Volume

OK.

slider levels are okay (if you’re not sure, try half level), and the

Select check boxes are enabled.

5 Click Options  Properties.
6 Click the Playback button, enable all check box es in the list box, then click OK.

Matrox Graphics Card – Installation Guide 25

7 For the Master, Line and/or Wave controls, make sure the Volume sliders are at

one-quarter to one-half levels (if you’re not sure, try half level), and the
check boxes are cleared.

8 Close the dialog box.

Cause The problem may be specific to the sound card you have.

Solution For more information, see your sound card manual.

Problem TV screen image is garbled or unusable

(rolling or overlapping screen images, or a blank screen)

Mute

Cause

Your TV may not be properly connected.

Solution Make sure your TV is properly connected. For more information, see step 6,

page 7.

Cause The wrong TV settings may be selected in the software.

Solution Windows 95/98: To access TV settings, click  Programs  Matrox

PowerDesk

 Matrox Display Properties  Settings  Advanced  TV Out. For

more information, see context-sensitive Help.

Solution Windows NT 4.0: See “TV setup”, page 15.

Cause Some computer programs and games may directly set the Matrox graphics card to

use a display mode that’s not compatible with your TV. (Your TV display is
restored after you exit the program.)

Solution If the program has the option of setting its display resolution, try setting it to

640 × 480, 800 × 600 or 1024 × 768. For more information, see the program’s
manual.

Solution Run the program in question using your computer monitor instead of your TV.

26 Matrox Graphics Card – Installation Guide

Problem Computer text is hard to read with a TV

Cause

The resolution of a TV is lower than a typical computer display. As a result, some
text may be harder to read with a TV than with a computer monitor.

Solution Windows 95/98 or NT 4.0: Lower your computer display resolution:

1 Click  Programs  Matrox Po werDesk  Matrox Displa y Properties 

Settings.

2 Move the Display area slider to a lower setting.
3 Click OK to close the dialog box and apply changes.

Solution Windows 95/98 or NT 4.0: If you’re using a display area larger than 640 × 480,

you can use larger system fonts to make some text more readable:

1 Click  Programs  Matrox Po werDesk  Matrox Displa y Properties 

Settings.

2 Under Font size, select Large Fonts.
3 Click OK to close the dialog box and apply changes.

Problem Poor TV or VCR video image quality

Cause

Your software TV settings may need adjusting.

Solution Windows 95/98: To access TV settings, click  Programs  Matrox

PowerDesk

 Matrox Display Properties  Settings  Advanced  TVOut. For

more information, see context-sensitive Help.

Cause There may be too many video devices between your video source and destination,

or one or more of the video devices may be degrading the quality of the video
signal. Demodulators, long cables, cable extensions and improper connections can
all affect video signal quality.

Solution If your video equipment supports it, use S-video connections. For more

information, see page 7.

Solution Try changing one or more video devices.
Solution If possible, use fewer connections. For example, don’t use cable extensions.

Cause The image settings on your TV may need adjusting.

Solution Some TVs have an aperture control sometimes called PICTURE. Lowering this

setting may reduce this problem. Reducing your TV’s brightness setting may also
improve image quality. For more information, see your TV manual.

Matrox Graphics Card – Installation Guide 27

Display information

Maximum display resolutions –
Matrox Productiva G100, Mystique G200 & MGA-G200 SD

Graphics

memory

† 4 MB

8MB

‡ 16 MB

* Double-buffering, without Z-buffering.
† Productiva G100 only (G+/PROA/4 series).
‡ Mystique G200 and MGA-G200 SD only (with memory upgrade).

Color palette Maximum display area Maximum 3D display area*

256 colors (8-bit) 1800 × 1440 / 1920 × 1200 —

32/64 K colors (15/16-bit) 1600 × 1200 / 1920 × 1080 1152 × 864

16.8 M colors (24-bit) 1280 × 1024 —

16.8 M colors (32-bit) 1152 × 864 800 × 600

256 colors (8-bit) 1800 × 1440 / 1920 × 1200 —

32/64 K colors (15/16-bit) 1800 × 1440 / 1920 × 1200 1600 × 1200 / 1920 × 1080

16.8 M colors (24-bit) 1600 × 1200 / 1920 × 1080 —

16.8 M colors (32-bit) 1280 × 1024 1152 × 864

256 colors (8-bit) 1800 × 1440 / 1920 × 1200 —

32/64 K colors (15/16-bit) 1800 × 1440 / 1920 × 1200 1800 × 1440 / 1920 × 1200

16.8 M colors (24-bit) 1600 × 1200 / 1920 × 1080 —

16.8 M colors (32-bit) 1280 × 1024 1280 × 1024

Maximum display resolutions – Millennium G200

Graphics

memory

8MB

16 MB

* Double-buffering, without Z-buffering.
† Retail version only (G2+/MILA/8I, G2+/MILA/8N, G2+/MILA/8C or G2+/MILA/8F series).

Color palette Maximum display area Maximum 3D display area*

256 colors (8-bit) 1800 × 1440 / 1920 × 1200 —

32/64 K colors (15/16-bit) 1800 × 1440 / 1920 × 1200 1600 × 1200 / 1920 × 1080

16.8 M colors (24-bit) † 1800 × 1440 / 1920 × 1200

16.8 M colors (32-bit) † 1600 × 1200 / 1920 × 1080 1152 × 864

256 colors (8-bit) 1800 × 1440 / 1920 × 1200 —

32/64 K colors (15/16-bit) 1800 × 1440 / 1920 × 1200 1800 × 1440 / 1920 × 1200

16.8 M colors (24-bit) † 1800 × 1440 / 1920 × 1200 —

16.8 M colors (32-bit) † 1600 × 1200 / 1920 × 1080 1600 × 1200 / 1920 × 1080

—

28 Matrox Graphics Card – Installation Guide

Refresh rates

Horizontal refresh rate (kHz) Vertical refresh rate (Hz)

Display

resolution*

640 × 480 31–102 31–102 60–200 60–200

800 × 600 38–114 38–114 60–200 60–200

1024 × 768 48–113 48–113 60–140 60–140

1152 × 864 54–110 54–110 60–120 60–120

1280 × 1024 64–107 64–107 60–100 60–100

1600 × 1200 75–106 75–113 60–85 60–90

1920 × 1080 68–88 70–94 60–75 60–80

1920 × 1200 75–91 75–95 60–70 60–76

1800 × 1440 89–97 89–104 60–65 60–70

* Maximum refresh rates are attainable when using 8- or 16-bit color palettes.

Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette.

Productiva G100

Mystique G200

MGA-G200 SD

(230 MHz RAMDAC)

Millennium G200

(250 MHz RAMDAC)

Productiva G100

Mystique G200

MGA-G200 SD

(230 MHz RAMDAC)

Millennium G200

(250 MHz RAMDAC)

Supported VESA modes

In the table below , VESA modes supported by your Matrox graphics card are indicated by a VESA
mode number. Many Super VGA DOS programs use VESA modes.

Display

resolution

640 × 400 — 100 — — —

640 × 480 — 101 110 111 112

800 × 600 102 103 113 114 115

1024 × 768 — 105 116 117 118

1280 × 1024 — 107 119 11A —

1600 × 1200 — 11C 11D 11E —

16 colors 256 colors 32 K colors 64 K colors 16.8 M colors

To use higher refresh rates while in VESA display modes, see “DOS utilities” in the readme file
on the root folder of the “Matrox Installation” CD-ROM.

Supported TV output modes

 Windows 95/98 or NT 4.0: 640 × 480, 800 × 600, 1024 × 768

Matrox Graphics Card – Installation Guide 29

Hardware information

Matrox Productiva G100

 MGA-G100 graphics chip, 230 MHz internal RAMDAC
 Graphics cards * –

 G+/PROA/4 series: AGP card, 4 MB SGRAM
 G+/PROA/8 series: AGP card, 8 MB SDRAM

 Technical features –

 64-bit VGA-compatible drawing engine
 Supports AGP bus version 1.0 at clock speeds up to 66 MHz

Matrox Mystique G200

 MGA-G200 graphics chip, 230 MHz internal RAMDAC
 Graphics cards –

 G2+/MYSA/8 series: AGP card, 8 MB SDRAM
 G2+/MYSP/8 series: PCI card, 8 MB SDRAM

 Technical features –

 128-bit DualBus VGA-compatible drawing engine
 AGP card only: Supports AGP bus v ersion 1.0 at clock speeds up to 66 MHz in 2× mode;

supports AGP texturing and sideband addressing

 PCI card only: Supports PCI bus version 2.1 at clock speeds up to 33 MHz
 Composite video and S-video output (NTSC or PAL)

Matrox Millennium G200

 MGA-G200 graphics chip, 250 MHz internal RAMDAC
 Graphics cards –

 G2+/MILA/8 series: AGP card, 8 MB SGRAM

 Technical features –

 128-bit DualBus VGA-compatible drawing engine
 Supports AGP bus version 1.0 at clock speeds up to 66 MHz in 2× mode; supports AGP

texturing and sideband addressing

* The G+/PROA/4 and G+/PROA/8 series of graphics cards are not upgradeable with graphics memory modules.

30 Matrox Graphics Card – Installation Guide

Matrox MGA-G200 SD

 MGA-G200 graphics chip, 230 MHz internal RAMDAC
 Graphics cards –

 G2+/SDA/8 series: AGP (ATX) card, 8 MB SDRAM
 G2+/SDN/8 series: AGP (NLX) card, 8 MB SDRAM

 Technical features –

 128-bit DualBus VGA-compatible drawing engine
 Supports AGP bus version 1.0 at clock speeds up to 66 MHz in 2× mode; supports AGP

texturing and sideband addressing

Matrox Productiva G100, Mystique G200, Millennium G200 & MGA-G200 SD

 Video specifications –

 Separate sync monitors only
 The video follows the PS/2 standard, with no sync on RGB, and no blanking pedestal.

Black or blank – 0.0 V; White – 0.700 V.

 There are fiv e connections to a monitor that uses BNC (Bayonet Nut Connect) connectors

– R, G, B, HSYNC (white or gray wire), and VSYNC (black wire).

 Environmental specifications –

 Minimum/maximum ambient operating temperatures: 0 to 55º C
 Minimum/maximum storage temperature: -40 to 75º C
 Maximum altitude for operation: 3,000 meters
 Maximum altitude for transport: 12,000 meters
 Operating humidity: 20 to 80% relative humidity (non-condensing)
 Storage humidity: 5 to 95% relative humidity (non-condensing)

Monitor connector pinouts

15

10

6

1115

1 Analog red output
2 Analog green output
3 Analog blue output
4 Not connected
5–8 Ground
9 +5 V (DDC)

Matrox Graphics Card – Installation Guide 31

10 Ground
11 Not connected
12 SDA (DDC)
13 TTL horizontal sync
14 TTL vertical sync
15 SCL (DDC)

Customer support

Matrox Web and FTP sites

Matrox is on the Internet with a W orld Wide Web (WWW) and File Transfer Protocol (FTP) site.
Our W eb site has product literature, press releases, technical material, a sales office list, trade sho w
information, and other relevant material. Our FTP site contains current drivers for Matrox
products. You can download drivers using the Internet FTP site, in addition to our BBS. You can
access our FTP server independently, or from the Matrox Web site.

Our address for Matrox Graphics Inc. is:

WWW; www.matrox.com/mga
FTP; ftp.matrox.com/pub/mga/

Send questions or comments regarding the site to:

e-mail; [e-mail]

If you have a problem

If you have a problem, we recommend that you follow the procedure belo w for the quickest results.

1

Contact your dealer – This is usually the quickest and most effective method of technical
assistance. Your dealer is local and may be familiar with your complete system. In the case of
hardware warranty assistance, the product must be returned to the dealer, who will return it to
Matrox.

2

CompuServe – If you have a modem and an account on CompuServe, you can get technical
assistance and driver updates directly from Matrox by typing GO MATROX at the “

3

Matrox BBS – You can download driver updates (which may eliminate a particular bug),
utilities, and other information from our 24-hour Bulletin Board Service (BBS). The phone
number is 514-685-6008. The communication parameters are 8 data bits, 1 stop bit, and no
parity. You’ll be prompted to enter your first and last name and a password. If you don’t have
an account, it’s created when you enter your name for the f irst time. See also “Matrox W eb and
FTP sites”.

4

MATFAX instant fax – Call our dial-up Matrox fax service at 514-685-0174. Using a touch
tone phone, you can have faxes sent to you automatically 24 hours a day. Available documents
include common installation problems, available drivers and updates, and product data sheets.

32 Matrox Graphics Card – Installation Guide

!” prompt.

5 Direct Matr ox Technical Assistance – If you still can’t resolve a problem, you can get direct

technical assistance four ways:

 Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only, call

514-822-6330.

 Send a FAX to 514-822-6363, Att: Graphics Technical Assistance.
 Send e-mail to [e-mail].
 Write a letter to Graphics Customer Support at our Corporate Headquarters. The address

is: Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.

Information we need

Please give a complete description of the problem, and include:

 Matrox card serial number, model number, revision number, BIOS number, driver type and

version, and memory address at which the Matrox card is installed.

 Computer brand name, system BIOS manufacturer and version number or date, bus type,

model, processor speed, and amount of memory.

 Monitor brand and model name.
 Operating system and version – if you’re using a memory manager , its brand and version. Also,

list any memory-resident programs in use.

 If you’re using a network, its brand and version.
 Brand and model of any other cards and devices installed on your system.

Program Specific Problems

If a problem appears with a specific program, please give us the following information:

 Display settings (color palette, display resolution, and so on) applied when the problem occurs.
 Program name and version. Name any add-on packages you’re using.
 If possible, take note of the file and segment address that caused the problem.
 Detailed steps known to cause the bug, so we can reproduce it.

Matrox Graphics Card – Installation Guide 33

Where to get information

 For display information, click  Programs  Matrox PowerDesk, then:

 Windows 95/98 or NT 4.0 – click Matrox Display Properties  Information.

 For system information:

 Windows 95/98 – right-click the My Computer icon on your Windows desktop

background, then click

 Windows 98 – click  Programs  Accessories  System Tools  System

Information

 Windows NT 4.0 – click  Administrative Tools (Common)  Windows NT

Diagnostics

.

.

Properties.

Free CompuServe introductory membership offer

As a Matrox customer, you are entitled to a free Introductory Membership to CompuServe
including:

 free access to CompuServe’s Basic Services for one month
 $15 introductory usage credit to explore the Matrox section on the Graphics B Vendor Forum

and CompuServe’s other Extended and Premium service offerings

 a personal User ID Number and Password
 a complimentary subscription to CompuServe’s monthly magazine, CompuServe Magazine

To receive your free CompuServe introductory membership

 Call toll-free 1-800-524-3388 and ask for Representative 229.

 In the United Kingdom, call 0800 289 378.
 In Germany, call 0130 37 32.
 In the rest of Europe, call 44 117 976 0681.
 Outside of the U.S., Canada, and Europe, call 614-529-1349.

Contact Matrox on CompuServe to receive answers to questions you may ha ve about our graphics
accelerators and video products. You can receive:

 assistance on technical questions
 information on the latest products and upgrades
 tips on using Matrox products

Through CompuServe, you can directly contact Matrox technical representatives or other Matrox
users. You can also take advantage of the many services CompuServe offers.

34 Matrox Graphics Card – Installation Guide

Warranty

A. Limited Warranty Statement

1. Matrox Graphics Inc. warrants to the end-user customer that Matrox hardware products purchased from
authorized dealers of Matrox products will be free from defects in materials and workmanship for a period of
three (3) years from the date of delivery. This warranty applies only to the original end-user purchaser and is
non-transferable. Conditions and limitations of Matrox’s warranty are stated below.

2. Matrox’s limited warranty covers only those def ects which arise as a result of normal use of the hardware and
does not apply to any:

a. improper or inadequate maintenance;
b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product

interfaces;

c. product of a special or custom-made nature;
d. unauthorized modification or misuse;
e. improper installation, misapplication or negligence;
f. operation outside the product’s environmental specifications;
g. improper site preparation or maintenance;
h. software;
i. other causes that do not relate to a product defect;
j. defects or damage suffered as a result of force majeure (including theft);
k. defects or damage suffered as a result of normal wear and tear; and/or
l. stolen goods.

3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product,

Matrox shall, at its sole option, either repair or replace the product, and shall return the repaired product or a
replacement product within a reasonable delay. Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the product being replaced.

4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox.

5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other

rights which vary from state to state in the United States, from province to province in Canada, and from
country to country elsewhere in the world.

B. Limitations of Warranty

1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF
ANY KIND, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX
SPECIFICALLY DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such
disclaimer and waives) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT
NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS,
WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE.

2. To the extent that this Limited W arranty Statement is inconsistent with the law of the locality where the customer
uses the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such
local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the
consumer.

3. To the extent allo wed by local law , the remedies provided in this Limited W arranty Statement are the customer’ s
sole and exclusive remedies.

Matrox Graphics Card – Installation Guide 35

C. Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT,
IN NO EVENT SHALL MATROX BE LIABLE FOR:

a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages,

whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of
such damages; and/or

b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox

product or any business interruption.

2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the
amount paid by the customer for the defective hardware in question.

3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the
repair or replacement of any defective product during the warranty period. Matrox does not offer any other
warranty with respect to Matrox hardware or software or any other hardware or software.

4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as
well as all transport, insurance, storage and other charges incurred on all returned products.

D. Obtaining Service

1. Verify that your Matrox product was installed and configured according to the information in its accompanying
documentation.

2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem
yourself.

3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product
or our technical support group. See the “Customer support” information included with your Matrox product.

4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all
identification stickers on the product. Pac k the product in its original box or equivalent and bring it to your dealer
(where you purchased your Matrox product) who will return it to Matrox for you. Alternatively you may contact
the Matrox Technical Support group who will issue an RMA (Return Merchandise Authorization) number and
inform you of shipping instructions. DO NOT RETURN PRODUCT TO MATROX WITHOUT MATROX’S
EXPRESS AUTHORIZATION.

E. General

This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of
Canada applicable therein and only the courts of the Province of Quebec shall have jurisdiction to hear and decide
any dispute instituted by the customer in connection with this limited warranty; and the customer waives (by
accepting the product) its right to institute proceedings in connection with this warranty against Matrox in any
jurisdiction other than Quebec.

36 Matrox Graphics Card – Installation Guide

Index

0-9

3D

4, 20

A

acceleration, Matrox
address, Matrox
Adobe Acrobat
AGP

5, 30, 31

33

3

B

BBS, Matrox
BIOS settings
BNC monitor connection
bus mastering

32

21

4, 20

C

CD-ROM, Matrox
composite video
CompuServe
customer support

3, 9, 10

7, 8

32, 34

32–34, 35

D

DDC

11, 14

DirectX
display

drivers

information
document conventions
driver conflict

21

12, 15

28–29

23

E

e-mail, Matrox
expansion slots

33

5, 6, 17, 20

F

FAX, Matrox

32

4, 23

3

18

FTP, Matrox

32

H

hardware

acceleration
information
installation

4, 23

13, 16, 30–31

5–9

I

installation

Matrox card
Windows 95/98 & NT 4.0

IRQ settings

5–9

20

M

monitor connector
monitor settings

Windows 95/98
Windows NT 4.0

17, 31

17

11, 18, 19

O

online documentation

14, 17

P

PCI

5, 20, 30

PDF

3

Plug-and-Play

11, 14

S

SCART
software installation
software setup

sound output
Super VGA
S-video

8

Windows 95/98
Windows NT 4.0

8, 25

29

7, 8

11, 18, 19

14, 19

3, 11

10

14, 19

T

technical assistance
technical information
troubleshooting
TV output

connection setup
troubleshooting
Windows 95/98
Windows NT4.0

V

10

VESA

DDC monitor
modes (table)

VGA

W

warning

18

warranty
Web, Matrox

,

Windows 95/98

display settings
Matrox software
monitor settings

Windows NT4.0

display settings
Matrox software
monitor settings

33

17–24

7–8
24–27
12

15

4

11, 14

29

5, 30, 31

5, 6, 11, 12, 14, 15

35

32

12

12

11, 18, 19

14

15

14, 19

30, 31

,

Matrox Graphics Card – Installation Guide 37

Software license agreement

Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights
are reserved. The purchaser is granted a license to use the software only , subject to the f ollowing restrictions and
limitations.

1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.

2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser .

Y ou ma y not use the Software on more than a single machine, ev en if you own or lease more than one machine ,
without written consent of Matrox.

3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the
use limitations of this license.

4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:

• Providing or disclosing the Software to third parties.

• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or

multi-user arrangement to users who are not individually licensed by Matrox.

• Making alterations or copies of any kind in the Software (except as specifically permitted above).

• Attempting to unassemble, de-compile or reverse engineer the Software in any way.

• Granting sublicenses, leases, or other rights in the Software to others.

• Making copies, or verbal or media translations, of the user’s guide.

• Making telecommunication data transmissions of the Software.

Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original
Purchaser. Upon termination, for any reason, all copies of the Software m ust be immediately returned to Matrox,
and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation
or default.

Limited warranty Matrox warrants to you, for a period of ninety (90) days normal use from your date of
purchase, that:

1. The CD/disks on which the software is furnished and the documentation are not defective.

2. The Software is properly recorded upon the CD/disks included.

3. The documentation is substantially complete and contains all the information Matrox deems necessary to use

the software.

4. The Software functions substantially as described in the documentation.

Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation
not meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your
paid receipt. The above is the only warranty of any kind, either e xpress or implied, including, but not limited to the
implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed
Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or
incidental damages which you may incur as a result of using the licensed software, including, but not limited to,
loss of data, or information of any kind which you may experience.

38 Matrox Graphics Card – Installation Guide

Copyright © 1998 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés.

• (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.

Trademarks • Marques déposées • Warenzeichen

• Marchi registrati • Marcas registradas

Matrox Electronic Systems Ltd. ................................... Matrox®, Matrox Mystique

Matrox Graphics Inc..................................................... CenterWINDOW™, DeskNav™,

Matrox Desktop Navigator™, Matrox G100™,
Matrox HD Benchmark™, Matrox m3D™,
Matrox Marvel™, Matrox Marvel G200™,
Matrox Media XL-MPEG™, MGA-G200SD™,
Matrox Millennium™, MatroxMillenniumII™,
Matrox Millennium G200™, MatroxMystique220™,
Matrox Mystique G200™, MatroxPC-VCR Remote™,
Matrox PowerDesk™, Matrox Productiva™,
Matrox Quick Connect™, Matrox QuickDesk™,
Matrox Rainbow Runner™,
Matrox Rainbow RunnerStudio™,
Matrox Rainbow RunnerTV™, MaxVIEW™, MGA™,
MGA Control Panel™, MGADesktop Navigator™,
MGA DynaView™, MGA Impression™,
MGA Impression Plus™, MGA Millennium™,
MGA PowerDesk™, MGAPowerDoc™,
MGA QuickDesk™, ModeSWITCH™, PanEND™,
PanHOME™, PanLOCK™, PixelTOUCH™, QCDP™,

QuickAccess™, ResSwitch™

Adobe Systems Inc...................................................... Acrobat®, Adobe

Apple Computer, Inc.................................................... Apple®, QuickTime®

CompuServe Inc.......................................................... CompuServe

®

Eastman Kodak Company........................................... Kodak Precision™

Intel Corporation .......................................................... Intel®, Indeo®, MMX™, Pentium

International Business Machines Corporation ............. IBM®, OS/2®, PowerPC®, VGA

Microsoft Corporation .................................................. ActiveMovie™, ActiveX™, Direct3D®, DirectDraw®,

DirectShow™, DirectVideo™, DirectX™, Microsoft®,

MS-DOS®, Windows®, Windows 95™, Windows 98™,

Windows for Workgroups™, WindowsNT™

Radius Inc.................................................................... Cinepak

Silicon Graphics, Inc.................................................... OpenGL

®

®

Ulead Systems, Inc...................................................... Ulead®, MediaStudio™, Photo Express™

U.S. Environmental Protection Agency........................ Energy Star™

VDOnet Corporation Limited........................................ VDOnet®, VDOPhone™

®

®

®

®

• (English) All other nationally and internationally recognized trademarks and tradenames are hereby
acknowledged. • (Fr ançais) Toutes les autres marques et tous les autres noms déposés reconnus nationalement
ou internationalement sont également reconnus par les présentes. • (Deutsch) Alle sonstigen national und
international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano) Eventuali altri
nomi di prodotto menzionati in questo manuale sono dei proprietà di rispettivi produttori. • (Español) Por medio
del presente se reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e
internacional.

(English) Disclaimer

THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The

information provided by this document is believed to be accurate and reliable. However, no responsibility is
assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties
resulting from its use. No license is granted under any patents or patent rights of Matrox Graphics Inc.

(Français) Responsabilité

LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT
SANS PRÉAVIS.

Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les
informations contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox
Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits
des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’e xploiter un brev et
de Matrox Graphics Inc.

(Deutsch) Haftungsablehnungserklärung

DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE
ANKÜNDIGUNG GEÄNDERT WERDEN.

Die Matrox Graphics Inc. behält sich das Recht vor , jederzeit und ohne Ankündigung technische Daten zu ändern.
Es wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die
Matrox Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen
Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei
Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.

(Italiano) Rinuncia

LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA
PREAVVISO .

Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in
qualunque momento e senza alcun preavviso. Le inf ormazioni contenute in questa documentazione sono ritenute
corrette e attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro
utilizzo, come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.

(Español) Renuncia

LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJET A A CAMBIOS SIN PREVIO A VISO
EN CUALQUIER MOMENTO.

Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso.
La información facilitada en este documento se considera que es exacta y fiab le . Sin embargo , Matrox Graphics
Inc. no asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de
terceras partes derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de
patentes de Matrox Graphics Inc.

Matrox Graphics Inc.

1055 St-Regis Blvd.
Dorval, Quebec
Canada H9P 2T4

Tel: [phone]
Fax: [phone]
Fax-back service: [phone]
BBS: [phone]
Technical support: [phone]

In Quebec, call: [phone]
E-mail:

[e-mail]

Web site:

www.matrox.com/mga

Deutschland

Matrox Electronic Systems GmbH
Inselkammerstaße 8
D-82008 Unterhaching bei
München, Deutschland

Tel: [phone]
Fax: [phone]
BBS: 089 614 0091
BBS (ISDN): 089 614474-91
Vertriebs Infoline: 089 614 474-44

E-mail:

[e-mail]

Technische Unterstützung: 089 614 474-33
E-mail:

[e-mail]

Web-Site:

www.matrox.com/mga/deutsch

France

Matrox France SARL
2, rue de la Couture, Silic 225
94528 Rungis Cedex, France

Tél: [phone]
Fax: [phone]
Assistance technique: 01 45.60.62.75

Courrier électronique:
Site Web:

www.matrox.com/mga/francais

[e-mail]

United Kingdom

Matrox (UK) Limited
Sefton Park
Stoke Poges
Buckinghamshire
England SL2 4JS

Tel: [phone]
Fax: [phone]
Sales: 01753 665544
Technical support: 01753 66 55 22

E-mail:

[e-mail]

Italia

Agenzia Italiana di Matrox Graphics Inc.
3G electronics
via Boncompagni 3B
20139 Milano, Italia

Fax: [phone]
BBS: 02-5253044
Informazioni commerciali: 02-5253095

Posta elettronica:
Assistenza tecnica: 02-5253099

Posta elettronica:
Sito Web:

[e-mail]

[e-mail]

www.matro x.com/mga/italia

Hong Kong

Matrox Electronics Systems Ltd.
Rm. 1901, 19/F, Workington Tower
78 Bonham Strand E.
Sheung Wan, Hong Kong

Tel: [phone]
Fax: [phone]
E-mail:

[e-mail]