Intergraph InterSite Server Monitor Start Guide

InterSite Server Monitor 3.0

Quick-Start Guide

June 1998
DSA086500

Copyright



1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.

Intergraph Computer Systems, Huntsville AL 35894-0001

Notice

Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.

All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated
in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.

Trademarks

Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems.

Intel and LANDesk are registerd trademarks of Intel Corporation.
Other brands and product names are trademarks of their respective owners.

Warnings

Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s authority
to operate the equipment.

To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.

To comply with FCC Class B limits, you must use shielded cables with this device.

Notes

This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or

in the operating instructions.

Contents

Preface................................................................................................................................v

About This Document.......................................................................................................... v

Document Conventions....................................................................................................... vi

Operating System Information ............................................................................................ vi

Hardware Information......................................................................................................... vi

Additional InterSite Server Monitor Information ............................................................... vii

Additional Intel LANDesk Server Manager Information ....................................................vii

Customer Support.............................................................................................................viii

1 Overview ......................................................................................................................... 1

Monitoring Console Setup ................................................................................................... 1

Monitored Server Setup ....................................................................................................... 2

Communications.................................................................................................................. 2

Getting Started..................................................................................................................... 3

iii

Hardware and Software Support Services............................................................viii

World Wide Web................................................................................................ viii

Intergraph Bulletin Board Service .......................................................................viii

FAXLink...............................................................................................................ix

Telephone ............................................................................................................. ix

More Support Options............................................................................................ x

2 Preparing for Installation............................................................................................... 5

Requirements....................................................................................................................... 5

Collect Materials and Tools ................................................................................................. 6

Installing the PC Card Modem............................................................................................. 6

Installing and Configuring the Windows NT SNMP Service ................................................ 7

3 Installing, Configuring, and Removing InterSite Server Monitor (ISM)...................... 9

Installing ISM Software....................................................................................................... 9

Configuring the Emergency Management Card (EMC) ...................................................... 11

Using Server Manager Console for Configuration.............................................................. 12

Updating the EMC Software and EMC BIOS..................................................................... 13

Configuring Servers in the Windows NT Group................................................................. 14

Logging Onto a Server....................................................................................................... 15

Configuring the PC Card Modem....................................................................................... 15

Configuring Pager Settings ................................................................................................ 16

Configuring the EMC ID ................................................................................................... 17

Configuring EMC User Accounts....................................................................................... 18

Removing ISM Software.................................................................................................... 19

Reinstalling ISM Software................................................................................................. 20

4 Using Server Manager Console .................................................................................... 23

Understanding the Server Manager Console Interface ........................................................ 23

Understanding the Intel Management Directory Group ......................................................25

iv

Logging On to a Server...................................................................................................... 25

Determining a Server’s Status............................................................................................ 26

Understanding the Tools Group ......................................................................................... 27

Emergency Mgmt. Card Connection..................................................................... 28

DMI ..................................................................................................................... 28

NT Performance Monitor ..................................................................................... 29

Data Groups......................................................................................................... 30

Connecting to a Server’s EMC........................................................................................... 30

Configuring Temperature Sensors...................................................................................... 31

Configuring Voltage Sensors ............................................................................................. 31

Index................................................................................................................................. 33

Preface

InterSite Server Monitor 3.0 Quick-Start Guide describes the purpose and use of the
InterSite Server Monitor (ISM) software. The Quick-Start Guide describes how to set up
your computer for the ISM software, install and configure the ISM software, and start using
Server Manager Console.

The Quick-Start Guide also provides basic information you need to set up the Emergency
Management Card (EMC) for use with the ISM software on an Intergraph server running

Windows NT Server 4.0. See the “Additional InterSite Server Monitor Information” and
“Additional Intel LANDesk Server Manager Information” sections in this Preface for a list
of informational text files and additional related documentation.

About This Document

InterSite Server Monitor Quick-Start Guide is organized as follows:

u

Chapter 1, “Overview,” describes the features of the ISM software, the monitoring
console setup, the monitored server setup, and the communication between a monitoring
console and a server. The chapter also explains how to use this document and to find
additional documentation to install, configure, and use the EMC and LANDesk Server
Manager.

v

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Chapter 2, “Preparing for Installation,” describes the hardware and software
requirements for installing ISM on a monitoring console or a server, the materials and
tools you need for installation, how to install the PC Card modem on the EMC, and how
to install and configure the Windows NT SNMP Service (if needed).

u

Chapter 3, “Installing, Configuring, and Removing InterSite Server Monitor (ISM),”
describes how to install, configure, remove, and reinstall ISM software. It also explains
how to configure the EMC, and gives a brief introduction to the Server Manager
Console for configuration tasks.

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Chapter 4, “Using Server Manager Console” gives a brief introduction to the Server
Manager Console interface and how to use it. It explains how to connect to the EMC
and configure temperature and voltage sensors.

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The Index provides references to information in this document.

vi

Document Conventions

Bold

Italic Variable values that you supply, cross-references, or the first appearance of a

Monospace

SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and directories.

CTRL+D Press a key while simultaneously pressing another key; for example, press CTRL

Commands, words, or characters that you key in literally.

defined term.
Output displayed on the screen.

You can type filenames and directory names in the dialog boxes or the command
line in lowercase unless directed otherwise.

and D simultaneously.

Operating System Information

For more detailed information on the Windows NT 4.0 operating system, refer to the printed
and online Microsoft documentation delivered with the system.

Hardware Information

For more information about the Emergency Management Card (EMC), refer to the Intel
LANDesk Server Manager v3.0 Installation Guide. This guide is produced by Intel and is

delivered online in Adobe Portable Document Format (PDF). The
is on the Intel LANDesk Server Manager CD-ROM. A printed copy of this document should
be included with the Intel CD-ROM.

LDSM30_INSTALL.PDF file

Adobe Acrobat Reader is required to view Portable Document Format (PDF) files. A copy of
Acrobat Reader is included on the Intel LANDesk Server Manager CD-ROM.

To install Acrobat Reader:

1. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM

drive.

2. In the

ELECDOCS directory on the CD-ROM, double-click AR32E30.EXE. This is a

self-extracting file that installs Acrobat Reader for you.

Additional InterSite Server Monitor Information

For more information about the InterSite Server Monitor (ISM) product, refer to the
following files on the supplied Intergraph SVRMON30 Supplemental diskette:

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README.TXT. This file provides Intergraph-specific information for the LANDesk

Server Manager product.

u

FIXES.TXT. This file lists the Intergraph fixes made to the InterSite Server Monitor

product since the last release.

Additional Intel LANDesk Server Manager Information

Additional Intel LANDesk Server Manager information is available as follows:

u

Intel LANDesk Server Manager v3.0 Installation Guide (LDSM30_INSTALL.PDF). This
guide covers installation and configuration of LANDesk Server Manager 3.0. The file is
available in the
A printed copy of the document should be included with the Intel CD-ROM.

ELECDOCS directory on the Intel LANDesk Server Manager CD-ROM.

vii

u

Intel LANDesk Server Manager v3.0 Administrator’s Guide (LDSM30_ADMIN.PDF). This
guide covers administrative tasks and configuration of LANDesk Server Manager 3.0.
The file is available in the

ELECDOCS directory on the Intel LANDesk Server Manager

CD-ROM. A printed copy of the document should be included with the Intel CD-ROM.

u

Intel LANDesk Server Manager Online Help. The LANDesk Server Manager Online
Help provides instructions for many LANDesk Server Manager tasks. It also provides
information about the LANDesk Server Manager Console, dialog boxes, and error
messages. Access the online Help by clicking the Help icon in a dialog or window, or by
selecting the Help menu.

u

SMREADME.DOC. This file lists any information and corrections that do not appear in the

LANDesk guides or online Help. The

C:\windows_directory\SYSTEM32\INTEL\SERVER MANAGER\UNINSTALL\INSTALL directory.

The text version (

SMREADME.TXT) of the file is located in the same directory.

SMREADME.DOC file is installed to the

Adobe Acrobat Reader is required to view Portable Document Format (PDF) files. A copy of
Acrobat Reader is included on the Intel LANDesk Server Manager CD-ROM.

viii

To install Acrobat Reader:

1. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM

drive.

2. In the

ELECDOCS directory on the CD-ROM, double-click AR32E30.EXE. This is a

self-extracting file that installs Acrobat Reader for you.

Customer Support

Intergraph Computer Systems offers an assortment of customer support options.

Hardware and Software Support Services

Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware
purchased from Intergraph Computer Systems includes a factory warranty ranging from 30
days to three years. A detailed warranty description is available on the World Wide Web;
see the Support pages at http://www.intergraph.com/ics.

Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other
levels of software support.

World Wide Web

You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product
information, technical support information, software updates and fixes, and more.

Intergraph Bulletin Board Service

On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.

To connect to the IBBS:

1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop

bit, and any baud rate up to 14,400.

FAXLink

2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror

sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.

3. At the login prompt, key in your user ID. If you have not connected before, key in new

to create a user ID.

4. Follow the menus to find what you need. The IBBS provides clear choices and online

help.

If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.

To use the FAXLink:

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Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.

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Call 1-256-730-9000 to get documents (up to five per call).

ix

Telephone

To get customer support by telephone:

u

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Have the following information available when you call:

u

u

u

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In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00
p.m. Central Time, Monday through Friday (except holidays).

Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.

Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.

The product’s name or model number.
The product’s serial number. Software product serial numbers are included in the

product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.

x

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Your name and telephone number.

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A brief description of the question or problem.

More Support Options

To get information on more customer support options:

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Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.

u

For hardware support questions in the United States, call 1-800-763-0242.

u

For software support questions in the United States, call 1-800-345-4856.

u

Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

1Overview

The InterSite Server Monitor (ISM) is a server management tool that enables administrators
to remotely monitor InterServe systems across the network from a central site. The central
site is called the monitoring console.

Each server monitored by the monitoring console has an installed Intel Emergency
Management Card (EMC). With the ISM software installed on a monitoring console and the
EMC installed in the server, administrators can do the following from the monitoring
console:

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Monitor critical server functions, server information, and statistics.

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Diagnose server problems.

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View and make changes to the configuration of a server.

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Maintain a history log of server data.

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Access the server when the network is not functioning.

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Remotely control server over the network or a phone line.

1

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Receive alerts when server problems occur.

Monitoring Console Setup

The monitoring console allows a system administrator to monitor a Windows NT-based
InterServe system in which the EMC and its associated PC Card modem are installed. The
monitoring console may be another server with an installed EMC card, or a computer with
only the Server Manager console software and Server Manager agent software installed.

To monitor a Windows NT server from the monitoring console, you install selected parts of
the ISM software, and either install an internal modem or attach an external modem to the
monitoring console.

u

To install and configure ISM software on the monitoring console, see Chapter 3,

“Installing, Configuring, and Removing InterSite Server Monitor (ISM)” in this
document.

u

To install an internal or external modem to the monitoring console, see the
documentation delivered with the modem.

2

Monitored Server Setup

The EMC monitors an InterServe system’s temperatures and voltages. The internal PC Card
modem (which is delivered to you, and which you install) on the EMC provides remote
access to the server while the network of the server is down. The modem is also used to dial
specified telephone numbers (such as a paging service, or a monitoring console) when
critical events occur.

InterServe systems (InterServe 635 and newer, InterServe 80, InterServe 800, InterServe
8000, and InterServe 8400) can be delivered with an installed EMC. To use the EMC to
monitor the server, you must install a PC Card modem on the EMC, and install and
configure the ISM software.

To install and configure the ISM software, see Chapter 3, “Installing, Configuring, and
Removing InterSite Server Monitor (ISM)” in this document.

Communications

Communication between a monitoring console and an InterServe system with an installed
EMC is classified as in-band communication or out-of-band communication. The server and
monitoring console have in-band communication when they make connections through the
network. The server and monitoring console have out-of-band communication when they
make connections by modem and telephone lines. If the Windows NT operating system is
operational on the InterServe system, the server and the monitoring console can have
in-band or out-of-band communication; in-band communication is most often used and
preferred. If the InterServe system or the network is not functional, only out-of-band
communication is possible.

If the ISM software and the EMC detect hardware events (such as a temperature exceeding
tolerance) or software events (such as a session login access violation), you may configure an
alert (also known as a trap) to be sent to the monitoring console or the system administrator
as follows:

1. If the EMC can communicate with its Windows NT driver, it sends an in-band alert to

the monitoring console.

2. If the EMC cannot communicate with its Windows NT driver, it attempts to send the

alert out-of-band (by its modem) to the monitoring console.

3. If the EMC cannot deliver the alert out-of-band to the defined monitoring console, it

attempts to send the alert to a pager. The pager is used only for critical shutdown
conditions, which are the Over-temp condition (temperature exceeded acceptable
threshold) and Under-temp condition (temperature fell below acceptable threshold).

4. If the pager service is not configured, the alert is not delivered.

You can configure ISM to deliver out-of-band alerts depending on the day and time. For
example, you can configure ISM to only send out-of-band alerts to a pager after regular work
hours. See the online Help or the Intel LANDesk Server Manager v3.0 Administrator’s
Guide (

LDSM30_ADMIN.PDF) on the Intel LANDesk Server Manager CD-ROM or the Intel

printed documents for more information.

NOTE If you use the Out-of-Band remote control feature, you must have an external modem

attached to the server, and the LANDesk Modem Arbitrator must be running. See the online
Help or the

Intel LANDesk Server Manager v3.0 Administrator’s Guide

for information.

Getting Started

Go to Chapter 2, “Preparing for Installation,” to prepare to install the ISM software. Then
go to Chapter 3, “Installing, Configuring, and Removing InterSite Server Monitor (ISM),” to
install the ISM software. To learn how to run and start to use Server Manager Console, go
to Chapter 4, “Using Server Manager Console.”

3

This Quick-Start Guide provides the basic information you need to set up the EMC for use,
and to install and start using the ISM software. For more information about the ISM
product, refer to the following files on the Intergraph SRVMON30 Supplemental diskette:

u

README.TXT. This file provides Intergraph-specific information for the LANDesk

Server Manager product.

u

FIXES.TXT. This file lists the Intergraph fixes made to the InterSite Server Monitor

product since the last release.

Additional Intel LANDesk Server Manager information is available as follows:

u

Intel LANDesk Server Manager v3.0 Installation Guide (LDSM30_INSTALL.PDF). This
guide covers installation and configuration of LANDesk Server Manager 3.0. The file is
available in the

ELECDOCS directory on the Intel LANDesk Server Manager CD-ROM.

A printed copy of the document should be included with the Intel CD-ROM.

u

Intel LANDesk Server Manager v3.0 Administrator’s Guide (LDSM30_ADMIN.PDF). This
guide covers administrative tasks and configuration of LANDesk Server Manager 3.0.
The file is available in the

ELECDOCS directory on the Intel LANDesk Server Manager

CD-ROM. A printed copy of the document should be included with the Intel CD-ROM.

4

u

Intel LANDesk Server Manager Online Help. The LANDesk Server Manager Online
Help provides instructions for many LANDesk Server Manager tasks. It also provides
information about the LANDesk Server Manager Console, dialog boxes, and error
messages. Access the online Help by clicking the Help icon in a dialog or window, or by
selecting the Help menu.

u

SMREADME.DOC. This file lists any information and corrections that do not appear in the

LANDesk guides or online Help. The

C:\windows_directory\SYSTEM32\INTEL\SERVER MANAGER\UNINSTALL\INSTALL directory.

The text version (

SMREADME.TXT) of the file is located in the same directory.

SMREADME.DOC file is installed to the

Adobe Acrobat Reader is required to view Portable Document Format (PDF) files. A copy of
Acrobat Reader is included on the Intel LANDesk Server Manager CD-ROM.

To install Acrobat Reader:

1. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM

drive.

2. In the

ELECDOCS directory on the CD-ROM, double-click AR32E30.EXE. This is a

self-extracting file that installs Acrobat Reader for you.