InterSite Server Monitor 3.0
Quick-Start Guide
June 1998
DSA086500
Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated
in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems.
Intel and LANDesk are registerd trademarks of Intel Corporation.
Other brands and product names are trademarks of their respective owners.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.
To comply with FCC Class B limits, you must use shielded cables with this device.
Notes
This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or
in the operating instructions.
Contents
Preface................................................................................................................................v
About This Document.......................................................................................................... v
Document Conventions....................................................................................................... vi
Operating System Information ............................................................................................ vi
Hardware Information......................................................................................................... vi
Additional InterSite Server Monitor Information ............................................................... vii
Additional Intel LANDesk Server Manager Information ....................................................vii
Customer Support.............................................................................................................viii
1 Overview ......................................................................................................................... 1
Monitoring Console Setup ................................................................................................... 1
Monitored Server Setup ....................................................................................................... 2
Communications.................................................................................................................. 2
Getting Started..................................................................................................................... 3
iii
Hardware and Software Support Services............................................................viii
World Wide Web................................................................................................ viii
Intergraph Bulletin Board Service .......................................................................viii
FAXLink...............................................................................................................ix
Telephone ............................................................................................................. ix
More Support Options............................................................................................ x
2 Preparing for Installation............................................................................................... 5
Requirements....................................................................................................................... 5
Collect Materials and Tools ................................................................................................. 6
Installing the PC Card Modem............................................................................................. 6
Installing and Configuring the Windows NT SNMP Service ................................................ 7
3 Installing, Configuring, and Removing InterSite Server Monitor (ISM)...................... 9
Installing ISM Software....................................................................................................... 9
Configuring the Emergency Management Card (EMC) ...................................................... 11
Using Server Manager Console for Configuration.............................................................. 12
Updating the EMC Software and EMC BIOS..................................................................... 13
Configuring Servers in the Windows NT Group................................................................. 14
Logging Onto a Server....................................................................................................... 15
Configuring the PC Card Modem....................................................................................... 15
Configuring Pager Settings ................................................................................................ 16
Configuring the EMC ID ................................................................................................... 17
Configuring EMC User Accounts....................................................................................... 18
Removing ISM Software.................................................................................................... 19
Reinstalling ISM Software................................................................................................. 20
4 Using Server Manager Console .................................................................................... 23
Understanding the Server Manager Console Interface ........................................................ 23
Understanding the Intel Management Directory Group ......................................................25
iv
Logging On to a Server...................................................................................................... 25
Determining a Server’s Status............................................................................................ 26
Understanding the Tools Group ......................................................................................... 27
Emergency Mgmt. Card Connection..................................................................... 28
DMI ..................................................................................................................... 28
NT Performance Monitor ..................................................................................... 29
Data Groups......................................................................................................... 30
Connecting to a Server’s EMC........................................................................................... 30
Configuring Temperature Sensors...................................................................................... 31
Configuring Voltage Sensors ............................................................................................. 31
Index................................................................................................................................. 33
Preface
InterSite Server Monitor 3.0 Quick-Start Guide describes the purpose and use of the
InterSite Server Monitor (ISM) software. The Quick-Start Guide describes how to set up
your computer for the ISM software, install and configure the ISM software, and start using
Server Manager Console.
The Quick-Start Guide also provides basic information you need to set up the Emergency
Management Card (EMC) for use with the ISM software on an Intergraph server running
Windows NT Server 4.0. See the “Additional InterSite Server Monitor Information” and
“Additional Intel LANDesk Server Manager Information” sections in this Preface for a list
of informational text files and additional related documentation.
About This Document
InterSite Server Monitor Quick-Start Guide is organized as follows:
u
Chapter 1, “Overview,” describes the features of the ISM software, the monitoring
console setup, the monitored server setup, and the communication between a monitoring
console and a server. The chapter also explains how to use this document and to find
additional documentation to install, configure, and use the EMC and LANDesk Server
Manager.
v
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Chapter 2, “Preparing for Installation,” describes the hardware and software
requirements for installing ISM on a monitoring console or a server, the materials and
tools you need for installation, how to install the PC Card modem on the EMC, and how
to install and configure the Windows NT SNMP Service (if needed).
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Chapter 3, “Installing, Configuring, and Removing InterSite Server Monitor (ISM),”
describes how to install, configure, remove, and reinstall ISM software. It also explains
how to configure the EMC, and gives a brief introduction to the Server Manager
Console for configuration tasks.
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Chapter 4, “Using Server Manager Console” gives a brief introduction to the Server
Manager Console interface and how to use it. It explains how to connect to the EMC
and configure temperature and voltage sensors.
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The Index provides references to information in this document.
vi
Document Conventions
Bold
Italic Variable values that you supply, cross-references, or the first appearance of a
Monospace
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and directories.
CTRL+D Press a key while simultaneously pressing another key; for example, press CTRL
Commands, words, or characters that you key in literally.
defined term.
Output displayed on the screen.
You can type filenames and directory names in the dialog boxes or the command
line in lowercase unless directed otherwise.
and D simultaneously.
Operating System Information
For more detailed information on the Windows NT 4.0 operating system, refer to the printed
and online Microsoft documentation delivered with the system.
Hardware Information
For more information about the Emergency Management Card (EMC), refer to the Intel
LANDesk Server Manager v3.0 Installation Guide. This guide is produced by Intel and is
delivered online in Adobe Portable Document Format (PDF). The
is on the Intel LANDesk Server Manager CD-ROM. A printed copy of this document should
be included with the Intel CD-ROM.
LDSM30_INSTALL.PDF file
Adobe Acrobat Reader is required to view Portable Document Format (PDF) files. A copy of
Acrobat Reader is included on the Intel LANDesk Server Manager CD-ROM.
To install Acrobat Reader:
1. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM
drive.
2. In the
ELECDOCS directory on the CD-ROM, double-click AR32E30.EXE. This is a
self-extracting file that installs Acrobat Reader for you.
Additional InterSite Server Monitor Information
For more information about the InterSite Server Monitor (ISM) product, refer to the
following files on the supplied Intergraph SVRMON30 Supplemental diskette:
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README.TXT. This file provides Intergraph-specific information for the LANDesk
Server Manager product.
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FIXES.TXT. This file lists the Intergraph fixes made to the InterSite Server Monitor
product since the last release.
Additional Intel LANDesk Server Manager Information
Additional Intel LANDesk Server Manager information is available as follows:
u
Intel LANDesk Server Manager v3.0 Installation Guide (LDSM30_INSTALL.PDF). This
guide covers installation and configuration of LANDesk Server Manager 3.0. The file is
available in the
A printed copy of the document should be included with the Intel CD-ROM.
ELECDOCS directory on the Intel LANDesk Server Manager CD-ROM.
vii
u
Intel LANDesk Server Manager v3.0 Administrator’s Guide (LDSM30_ADMIN.PDF). This
guide covers administrative tasks and configuration of LANDesk Server Manager 3.0.
The file is available in the
ELECDOCS directory on the Intel LANDesk Server Manager
CD-ROM. A printed copy of the document should be included with the Intel CD-ROM.
u
Intel LANDesk Server Manager Online Help. The LANDesk Server Manager Online
Help provides instructions for many LANDesk Server Manager tasks. It also provides
information about the LANDesk Server Manager Console, dialog boxes, and error
messages. Access the online Help by clicking the Help icon in a dialog or window, or by
selecting the Help menu.
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SMREADME.DOC. This file lists any information and corrections that do not appear in the
LANDesk guides or online Help. The
C:\windows_directory\SYSTEM32\INTEL\SERVER MANAGER\UNINSTALL\INSTALL directory.
The text version (
SMREADME.TXT) of the file is located in the same directory.
SMREADME.DOC file is installed to the
Adobe Acrobat Reader is required to view Portable Document Format (PDF) files. A copy of
Acrobat Reader is included on the Intel LANDesk Server Manager CD-ROM.
viii
To install Acrobat Reader:
1. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM
drive.
2. In the
ELECDOCS directory on the CD-ROM, double-click AR32E30.EXE. This is a
self-extracting file that installs Acrobat Reader for you.
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware
purchased from Intergraph Computer Systems includes a factory warranty ranging from 30
days to three years. A detailed warranty description is available on the World Wide Web;
see the Support pages at http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other
levels of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product
information, technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
FAXLink
2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new
to create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
To use the FAXLink:
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Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
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Call 1-256-730-9000 to get documents (up to five per call).
ix
Telephone
To get customer support by telephone:
u
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Have the following information available when you call:
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u
u
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In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00
p.m. Central Time, Monday through Friday (except holidays).
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
The product’s name or model number.
The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
x
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Your name and telephone number.
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A brief description of the question or problem.
More Support Options
To get information on more customer support options:
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Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u
For hardware support questions in the United States, call 1-800-763-0242.
u
For software support questions in the United States, call 1-800-345-4856.
u
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
1Overview
The InterSite Server Monitor (ISM) is a server management tool that enables administrators
to remotely monitor InterServe systems across the network from a central site. The central
site is called the monitoring console.
Each server monitored by the monitoring console has an installed Intel Emergency
Management Card (EMC). With the ISM software installed on a monitoring console and the
EMC installed in the server, administrators can do the following from the monitoring
console:
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Monitor critical server functions, server information, and statistics.
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Diagnose server problems.
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View and make changes to the configuration of a server.
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Maintain a history log of server data.
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Access the server when the network is not functioning.
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Remotely control server over the network or a phone line.
1
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Receive alerts when server problems occur.
Monitoring Console Setup
The monitoring console allows a system administrator to monitor a Windows NT-based
InterServe system in which the EMC and its associated PC Card modem are installed. The
monitoring console may be another server with an installed EMC card, or a computer with
only the Server Manager console software and Server Manager agent software installed.
To monitor a Windows NT server from the monitoring console, you install selected parts of
the ISM software, and either install an internal modem or attach an external modem to the
monitoring console.
u
To install and configure ISM software on the monitoring console, see Chapter 3,
“Installing, Configuring, and Removing InterSite Server Monitor (ISM)” in this
document.
u
To install an internal or external modem to the monitoring console, see the
documentation delivered with the modem.
2
Monitored Server Setup
The EMC monitors an InterServe system’s temperatures and voltages. The internal PC Card
modem (which is delivered to you, and which you install) on the EMC provides remote
access to the server while the network of the server is down. The modem is also used to dial
specified telephone numbers (such as a paging service, or a monitoring console) when
critical events occur.
InterServe systems (InterServe 635 and newer, InterServe 80, InterServe 800, InterServe
8000, and InterServe 8400) can be delivered with an installed EMC. To use the EMC to
monitor the server, you must install a PC Card modem on the EMC, and install and
configure the ISM software.
To install and configure the ISM software, see Chapter 3, “Installing, Configuring, and
Removing InterSite Server Monitor (ISM)” in this document.
Communications
Communication between a monitoring console and an InterServe system with an installed
EMC is classified as in-band communication or out-of-band communication. The server and
monitoring console have in-band communication when they make connections through the
network. The server and monitoring console have out-of-band communication when they
make connections by modem and telephone lines. If the Windows NT operating system is
operational on the InterServe system, the server and the monitoring console can have
in-band or out-of-band communication; in-band communication is most often used and
preferred. If the InterServe system or the network is not functional, only out-of-band
communication is possible.
If the ISM software and the EMC detect hardware events (such as a temperature exceeding
tolerance) or software events (such as a session login access violation), you may configure an
alert (also known as a trap) to be sent to the monitoring console or the system administrator
as follows:
1. If the EMC can communicate with its Windows NT driver, it sends an in-band alert to
the monitoring console.
2. If the EMC cannot communicate with its Windows NT driver, it attempts to send the
alert out-of-band (by its modem) to the monitoring console.
3. If the EMC cannot deliver the alert out-of-band to the defined monitoring console, it
attempts to send the alert to a pager. The pager is used only for critical shutdown
conditions, which are the Over-temp condition (temperature exceeded acceptable
threshold) and Under-temp condition (temperature fell below acceptable threshold).
4. If the pager service is not configured, the alert is not delivered.
You can configure ISM to deliver out-of-band alerts depending on the day and time. For
example, you can configure ISM to only send out-of-band alerts to a pager after regular work
hours. See the online Help or the Intel LANDesk Server Manager v3.0 Administrator’s
Guide (
LDSM30_ADMIN.PDF) on the Intel LANDesk Server Manager CD-ROM or the Intel
printed documents for more information.
NOTE If you use the Out-of-Band remote control feature, you must have an external modem
attached to the server, and the LANDesk Modem Arbitrator must be running. See the online
Help or the
Intel LANDesk Server Manager v3.0 Administrator’s Guide
for information.
Getting Started
Go to Chapter 2, “Preparing for Installation,” to prepare to install the ISM software. Then
go to Chapter 3, “Installing, Configuring, and Removing InterSite Server Monitor (ISM),” to
install the ISM software. To learn how to run and start to use Server Manager Console, go
to Chapter 4, “Using Server Manager Console.”
3
This Quick-Start Guide provides the basic information you need to set up the EMC for use,
and to install and start using the ISM software. For more information about the ISM
product, refer to the following files on the Intergraph SRVMON30 Supplemental diskette:
u
README.TXT. This file provides Intergraph-specific information for the LANDesk
Server Manager product.
u
FIXES.TXT. This file lists the Intergraph fixes made to the InterSite Server Monitor
product since the last release.
Additional Intel LANDesk Server Manager information is available as follows:
u
Intel LANDesk Server Manager v3.0 Installation Guide (LDSM30_INSTALL.PDF). This
guide covers installation and configuration of LANDesk Server Manager 3.0. The file is
available in the
ELECDOCS directory on the Intel LANDesk Server Manager CD-ROM.
A printed copy of the document should be included with the Intel CD-ROM.
u
Intel LANDesk Server Manager v3.0 Administrator’s Guide (LDSM30_ADMIN.PDF). This
guide covers administrative tasks and configuration of LANDesk Server Manager 3.0.
The file is available in the
ELECDOCS directory on the Intel LANDesk Server Manager
CD-ROM. A printed copy of the document should be included with the Intel CD-ROM.
4
u
Intel LANDesk Server Manager Online Help. The LANDesk Server Manager Online
Help provides instructions for many LANDesk Server Manager tasks. It also provides
information about the LANDesk Server Manager Console, dialog boxes, and error
messages. Access the online Help by clicking the Help icon in a dialog or window, or by
selecting the Help menu.
u
SMREADME.DOC. This file lists any information and corrections that do not appear in the
LANDesk guides or online Help. The
C:\windows_directory\SYSTEM32\INTEL\SERVER MANAGER\UNINSTALL\INSTALL directory.
The text version (
SMREADME.TXT) of the file is located in the same directory.
SMREADME.DOC file is installed to the
Adobe Acrobat Reader is required to view Portable Document Format (PDF) files. A copy of
Acrobat Reader is included on the Intel LANDesk Server Manager CD-ROM.
To install Acrobat Reader:
1. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM
drive.
2. In the
ELECDOCS directory on the CD-ROM, double-click AR32E30.EXE. This is a
self-extracting file that installs Acrobat Reader for you.
2 Preparing for Installation
Before you install ISM software on the monitoring console or the server you want to monitor,
you must do the following:
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Make sure the computer meets the requirements listed in this chapter.
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Install the PC Card modem on the Emergency Management Card (EMC).
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Install and configure the Windows NT SNMP Service, if the computer is running the
Windows NT 4.0 operating system.
Requirements
A monitoring console must have the following:
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Intel Pentium (or equivalent) processor.
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Microsoft Windows NT 4.0 or Microsoft Windows 95 operating system.
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32 MB minimum of RAM if running Windows 95 (48 MB recommended).
5
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48 MB minimum of RAM if running Windows NT 4.0 (64 MB recommended).
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19 MB of available disk space.
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Installed network adapter, installed network adapter software, and an active connection
to the network.
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TCP/IP network software installed.
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Networking Computer Browser Service running.
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Mouse with at least two buttons.
The server you want to monitor must be InterServe 635 or newer, InterServe 80, InterServe
800, InterServe 8000 or InterServe 8400, and have the following:
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EMC support.
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Microsoft Windows NT Server 4.0 operating system.
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32 MB minimum of RAM.
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19 MB of available disk space.
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Installed network adapter, installed network adapter software, and an active connection
to the network.
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TCP/IP network software installed.
6
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Networking Computer Browser Service running.
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Mouse with at least two buttons.
Collect Materials and Tools
Collect the following materials and tools:
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PC Card modem.
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InterSite Server Monitor software kit.
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Intel LANDesk Server Manager CD-ROM.
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InterServe system’s accessories box.
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Your computer’s documentation.
Installing the PC Card Modem
To use the out-of-band features of the EMC to monitor the InterServe system, you should
install a PC Card modem on the EMC before installing and configuring the ISM software.
To install the PC Card modem on the EMC:
1. Shut down and turn off power to the InterServe system.
2. Locate the supplied PC Card modem, the modem adapter cable, the black EMI snap-on
suppressor, and one tie wrap in the shipping boxes. The modem and modem adapter
cable are shipped in one box; the EMI snap-on suppressor and tie wraps are delivered in
the InterServe system’s accessories box.
3. Record the serial number of the PC Card modem before you install it. You may need
this serial number should your PC Card modem require service.
4. Attach the black EMI snap-on suppressor to the modem adapter cable, adjacent to the
end with the spade connector. Place one of the tie wraps on the cable next to the EMI
snap-on suppressor to secure the suppressor in place. See Figure 4-2 in the Intel
LANDesk Server Manager v3.0 Installation Guide for an illustration showing the correct
setup.
5. Connect the spade connector on the modem adapter cable to the PC Card modem. The
adapter connector is keyed for proper insertion. See Figure 4-2 in the Intel LANDesk
Server Manager v3.0 Installation Guide for an illustration showing the correct setup.
6. Slide the PC Card modem into the PC Card modem slot (the opening in the EMC
retaining bracket) until it clicks in place.
CAUTION Do not force the modem into place. If it does not click into place or if it encounters an
obstacle, remove it, rotate it 180 degrees, and reinsert it into the PC Card modem slot.
When the PC Card modem is properly inserted, the modem is almost flush with the
EMC’s retaining bracket. A correctly installed modem protrudes approximately 1/16th
of an inch (15mm) from the EMC retaining bracket. An incorrectly installed modem
protrudes 1/4th of an inch (60 mm) or more from the EMC retaining bracket. See
Figure 4-2 in the Intel LANDesk Server Manager v3.0 Installation Guide for an
illustration showing the correct setup.
7. Plug one end of the telephone cord into the modem adapter (the RJ-11 port); then plug
the other end of the telephone cord into the telephone wall outlet.
8. Turn on power to the InterServe system.
Installing and Configuring the Windows NT SNMP Service
7
NOTE If your computer is running the Windows 95 operating system, skip this section.
Before installing ISM software on a computer running Windows NT 4.0, you must install
and configure the Windows NT Simple Network Management Protocol (SNMP) Service. If
the SNMP Service is already installed and configured, you may skip this section.
NOTE If your system is running Windows NT 4.0 Service Pack 2 and above, you must reinstall the
Service Pack after you install the SNMP service from the Windows NT CD-ROM.
To install and configure Windows NT SNMP Service on a Windows NT 4.0 system:
1. Insert the Microsoft Windows NT 4.0 CD-ROM into the system's CD-ROM drive.
2. From the Start menu, go to Settings/Control Panel/Network/Services.
3. If SNMP Service is not in the Network Services list, click Add. The Select Network
Service dialog displays.
4. Click SNMP Service; then click OK. The standard Windows NT Setup directory dialog
displays.
5. Type the path for the CD-ROM drive and Windows NT distribution directory (for
example, d:\i386); then click Continue. The Microsoft SNMP Properties configuration
dialog displays.
6. Type your name and phone number in the Contact field.
8
7. Type the system’s physical location in the Location field (for example, Building 12
Room 101A).
8. Click Apply.
9. Click Traps (tab).
10. In the Community Name box, type public.
11. Click Add next to the Community Name box to add public to the community names list.
12. Click Add under the Trap Destinations box to add the IP address for public to the Trap
Destinations address list.
13. If you will be installing ISM software on more than one monitoring console, repeat Step
12 for each monitoring console.
14. Click OK to close Microsoft SNMP Properties dialog; then click OK to close the
Network dialog.
15. Click No when prompted to restart the system. You will restart the system after you
install ISM software.
NOTE You can change the SNMP configuration at any time. To do so, open the Control Panel and
click Network, select SNMP Service from the Services tab list, and click Properties.
3 Installing, Configuring, and Removing
InterSite Server Monitor (ISM)
Before you install ISM software on the monitoring console or the server you want to monitor,
make sure the system meets the requirements listed in Chapter 2, “Preparing for
Installation.”
NOTE You must be logged onto a user account with Administrator privileges to install and configure
the ISM software.
Installing ISM Software
InterSite Server Monitor consists of the LANDesk Server Manager product and its drivers,
and modified drivers and information files produced by Intergraph Computer Systems. In
this Quick-Start Guide, all of the software and drivers you install are collectively called the
ISM software.
Use the Intel LANDesk Server Manager CD-ROM to install the ISM software.
9
During the installation, you will be asked to select which parts of the ISM software you want
to install: the Server Manager Console, the Server Manager Agents, and the EMC Driver.
You may choose to install some or all of the software. The following list explains each part
of the software:
Software
Server Manager Console Enables you to manage servers that have the Server Manager
Server Manager Agents Enables servers to communicate with their EMCs and the Server
EMC Driver Enables the EMC to communicate with the Server Manager
Description
agents installed on them. This software supports Windows NT
4.0 and Windows 95.
Manager console. This software supports only Windows NT 4.0.
agents. This software supports only Windows NT Server 4.0.
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Intergraph Computer Systems recommends that you select the software to install as follows:
If you are installing ISM on....
Select these ISM software components:
A Windows NT monitoring console Server Manager Console and Server Manager Agents
A Windows 95 monitoring console Server Manager Console
A Windows NT server you want to
monitor
NOTE The DMI Service Provider (the WIN32SL service) is delivered with InterSite DMI and ISM.
InterSite DMI is installed on the server by Intergraph Computer Systems before shipment.
When you install ISM, you are prompted about overwriting Service Provider files. The
prompt shows the dates of the Service Provider files currently on the server. If the Service
Provider files already on the server are newer than the Service Providers that are installed by
ISM, make sure you do not overwrite the files on the server.
NOTE If your server is an InterServe 80 or InterServe 800, you cannot install a MIDI device driver.
The MIDI device driver uses the same IRQ setting (IRQ 5) as the EMC.
Server Manager Console, Server Manager Agents,
and EMC Driver
To install the ISM software:
1. Make sure you are logged onto the computer using an account with Administrator
privileges.
2. Have the Intel registration key handy. The Intel registration key is found on the
Registration and Serial Number card in the Intel software package. You will be asked
for the registration key during installation, and the installation will not complete until
you have entered it.
3. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM
drive. After you insert the CD-ROM, the Setup program starts automatically. You will
use the Setup program to install the ISM software.
4. Follow the instructions on the screen to install the ISM software. Key in the Intel
registration key when prompted.
5. When prompted to select a Console Folder, select InterSite from the Start Menu folder
list. Doing this allows all of the InterSite products to be installed in a common group.
If InterSite is not in the list, select LANDesk Server Manager (this is the default).
6. Remove the CD-ROM from the computer’s CD-ROM drive.
7. Insert the Intergraph SRVMON30 Supplemental diskette into the computer’s floppy disk
drive.
8. The
HOBBPOST.TXT FILE contains the Power On Self Test (POST) codes descriptions
used in the Server POST Code display. The
HOBBSRV.HDW file indicates which EMC
features your server supports, such as the remote temperature probe and the hard reset.
Use the following table to copy the correct HOBBPOST.TXT and HOBBSRV.HDW file to your
system:
NOTE When you are prompted about overwriting the existing files, click Yes to overwrite the current
HOBBPOST.TXT and HOBBSRV.HDW files.
If your system is.... Do this....
An InterServe 635 or
InterServe 645
Copy the ARG_HOBBPOST.TXT file from the Intergraph
SRVMON30 Supplemental diskette to the
windows_directory\
the server. In addition, copy the
SYSTEM32\DIRVERS\HOBBPOST.TXT file on
HOBBSRV.HDW file from the
SRVMON30 Supplemental diskette to the
windows_directory\
SYSTEM32\DRIVERS\HOBBSRV.HDW file on
the server.
An InterServe 80 or
InterServe 800
Copy the
SRVMON30 Supplemental diskette to the
on the server. In addition, copy the
IS80_HOBBPOST.TXT file from the Intergraph
HOBBPOST.TXT file
IS80_HOBBSRV.HDW file
from the SRVMON30 Supplemental diskette to the
windows_directory\
SYSTEM32\DRIVERS\HOBBSRV.HDW file on
the server.
None of the systems
listed above
Copy the
Intergraph SRVMON30 Supplemental diskette to the
windows_directory\
HOBBPOST.TXT and the HOBBSRV.HDW files on the
SYSTEM32\DRIVERS directory on the
server.
11
9. If you are installing ISM on a server with an EMC card, follow the instructions in
“Configuring the Emergency Management Card (EMC)” next. If you are installing ISM
on a monitoring console, restart the computer and skip to “Using Server Manager
Console for Configuration.”
Configuring the Emergency Management Card (EMC)
Intergraph configures the IRQs, port, and shared memory locations for the EMC before
shipment. If you are reconfiguring the system, or configuring the EMC for the first time, use
the instructions given in the documentation delivered with your Intergraph system to set the
Server Monitor options in the system BIOS.
Once you restart the server after configuring the BIOS options, update the EMC operating
system software and the EMC BIOS, if necessary. To do this, you must use the Server
Manager Console. Read “Using Server Manager Console for Configuration” in this chapter
to learn how to use the interface, and then go on to “Updating the EMC Software and EMC
BIOS.”
12
Using Server Manager Console for Configuration
This section briefly introduces the Server Manager Console, and provides enough
information about the interface to complete the configuration of the EMC and the ISM
software. For more information about the Server Manager Console, see Chapter 4, “Using
Server Manager Console,” and the Intel LANDesk Server Manager v3.0 Administrator’s
Guide.
From the Start menu, go to Programs/InterSite/Server Manager Console to start the Server
Manager Console. The Server Manager 3.0 window (also called the Server Manager
Console) displays. The following figure shows an example of the Server Manager Console.
Tree Pane
List Pane
Presentation Pane
The Server Manager Console is divided into three areas or panes:
13
Pane
Tree Use this pane to configure alert actions for out-of-band EMC events received
List This pane displays a Properties list and/or a Tasks list for groups you select
Presentation This pane displays information about items you select in the Properties list in
Each pane has vertical or horizontal scroll bars, if needed. The scroll bars display only if
there is more information than can be displayed in the pane.
You will use the Server Manager Console to complete the configuration tasks in the rest of
this chapter.
Description
from another server, select a server you configured in the local network or
another network, and monitor SNMP traps. When you start the Server
Manager Console, this pane always shows the Intel Management Directory
group. You can select, expand, and collapse the Intel Management Directory
group just like you select, expand, and collapse directories in Explorer or File
Manager. When you select a group in this pane, its subgroups and properties
display in the List pane.
in the Tree pane. The Properties list shows the current settings and
information for the group you select in the Tree pane. Click the Properties
tab in the List pane to display the Properties list. The Tasks list shows the
tasks you may perform or configure for each group you select in the Tree
pane. Click the Tasks tab in the List pane to display the Tasks list.
the List pane. It also displays configuration dialogs for items you select from
the Task list in the List pane.
Updating the EMC Software and EMC BIOS
After you install the ISM software and configure the EMC, you may need to update the EMC
operating system software and the EMC BIOS.
To determine if an update is necessary:
1. In the Tree pane of the Server Manager Console, expand the Intel Management
Directory group, then the Local Network group, and then the Windows NT group. A
list of EMC servers on the local network displays.
2. The server names display like groups. Expand the server name, and then the Tools
group.
3. Select the Emergency Mgmt. Card Connection group.
14
4. Click the Properties tab in the List pane, and then select EMC Information from the
displayed list. Information about the EMC displays in the Presentation pane.
NOTE If the EMC information does not display, click the Tasks tab in the List pane, select Connect
to EMC in the displayed list, and click Apply. Then click the Properties tab in the List pane,
and select EMC Information from the displayed list.
5. In the Presentation pane, note the EMC operating system release version and the EMC
BIOS version. These version numbers should match the version numbers in the
SMREADME.DOC file. A copy of this file is in the following directory:
drive:\windows_directory\
SYSTEM32\INTEL\SERVER MANAGER\UNINSTALL\INSTALL
If the version numbers match, no update is necessary.
To update the EMC operating system software and EMC BIOS:
1. In the Tree pane of the Server Manager Console, make sure the Windows
NT\server_name\Tools\Emergency Mgmt. Card Connection group is selected.
2. Click the Tasks tab in the List pane, and select Update Software from the displayed list.
3. Follow the prompts in the Presentation pane.
Configuring Servers in the Windows NT Group
When you expand the Intel Management Directory\Local Network\Windows NT group in the
Tree pane, you will see a list of servers on the local network that have the LANDesk Server
Manager software installed. Server Manager searches the network for servers that have an
EMC installed and configured, and lists them under the Windows NT group. However, if a
server’s Internet Protocol (IP) address is a high number, Server Manager may not be able to
complete its search before it times out. If your server is not listed under the Windows NT
group, you may configure Server Manager to find it.
To configure a server in the Windows NT group:
1. In the Tree pane of the Server Manager Console, select the Windows NT group.
2. Click the Tasks tab in the List pane.
3. Select Add a New Server to This Group from the displayed list.
4. Follow the prompts to enter server information in the Presentation pane.
5. Click Apply to add the server to the Windows NT group.
Logging Onto a Server
When you open the Server Manager Console, Server Manager checks the local network for
servers that have the LANDesk Server Manager software installed. The servers that Server
Manager finds are listed under the Windows NT group in the Tree pane. You can log onto a
server in the list and display information about it or connect to its EMC.
To log onto a server:
1. In the Tree pane of the Server Manager Console, expand the Local Network group, and
then the Windows NT group.
2. Select the server you want to log onto from the Windows NT group.
3. Key in the username and password. By default, the username is root and the password
is calvin.
Configuring the PC Card Modem
If you want the PC Card modem (the internal modem) to receive incoming calls, you must
configure it to receive out-of band communication.
15
To configure the PC Card modem to receive incoming calls:
1. In the Tree pane of the Server Manager Console, select the name of the server from the
Windows NT group.
2. If you are not using an account with Administrator privileges, you are prompted for a
username and password. The default username is root, and the default password is
calvin.
3. From the list of items displayed under the server name, expand the Emergency Mgmt.
Card Connection group, and select the Modem group.
4. Click the Tasks tab in the List pane, and select Configure EMC Modem from the
displayed list.
5. Follow the prompts given in the Presentation pane to configure the modem. When
entering the modem information, note the following:
−
Intergraph Computer Systems has found that using the modem at 28800 baud is
unreliable. The recommended baud rate is 38400.
−
The recommended setting for Data Bits is 1.
−
The recommended setting for Parity is None.
−
The recommended setting for Modem String is AT.
16
−
The recommended setting for Stop Bits is 1.
−
The recommended setting for Flow Control is None.
−
An intermittent problem occurs between PC Card modems on EMCs and modems
attached to monitoring consoles running Windows NT. In some cases, the modem
attached to the monitoring console drops the connection. In most cases, this
problem can be solved by configuring the Flow Control setting of the monitoring
console’s modem to be Hardware. (See the documentation for the monitoring
console’s modem to configure its Flow Control setting.)
6. Click Apply.
Configuring Pager Settings
If you want Server Manager to page you or another person when problems occur, you must
configure the pager settings, such as the pager number and the times for paging.
To configure pager settings:
1. In the Windows NT group in the Tree pane of the Server Manager Console, select the
name of the server for which you want to enable paging.
2. Expand the Tools group, then the Emergency Mgmt. Card Connection group.
3. Select Pager Call List. (Be careful not to select the Console Call List.)
4. Click the Tasks tab in the List pane, and select Add Pager from the displayed list. The
prompts to enter pager information display in the Presentation pane.
5. Click Add New Pager Settings, and click Next.
6. Select the Paging Order Number from the list box, then click Next. The Paging Order
Number determines which pager to call first, then second, and so on.
7. Specify the days and times for ISM to page you or someone when an alert occurs, then
click Next.
8. Select TAP, and then click Next. You must choose TAP at this point so that the options
you want to configure will not be greyed out on successive prompts.
9. Key the telephone number of the pager in the Telephone Number box, 0 in the Pager
Number box, PG1 in the Service ID box, and 0 in the Password box, and click Next.
NOTE Use one or more commas in the pager phone number to add a delay before ISM delivers its
message. The delay is useful if the pager service has a long welcome message. Usually two
or three commas are needed to provide a long enough delay.
10. Configure the modem settings and click Apply. The recommended settings are as
follows:
−
Set Data Bits to 8.
−
Set Parity to Even.
−
Set Stop Bits to 1.
−
Set Flow Control to None.
11. Repeat steps 1 through 10, but this time select Direct in step 8.
When you finish configuring the pager, the pager is listed under the Pager Call List group in
the Tree pane.
CAUTION Intergraph Computer Systems recommends configuring the Pager Call List instead of the
Console Call List. If you configure the Console Call List, the pager settings you configure in
the Pager Call List may not be used. When an alert occurs, the Server Manager Console
tries the Console Call List first. If it successfully completes a call from the Console Call List,
the Pager Call List is not tried. If you intend to have the Server Monitor Console use the
pager for a power failure or a critical shutdown alert, then you should not configure the
Console Call List.
17
Configuring the EMC ID
Since some paging services interpret an ID code of 0 as an access code, you must ensure the
EMC ID is non-zero.
To configure the EMC ID to have a non-zero value:
1. In the Tree pane of the Server Manager Console, expand the Windows NT group, then
the server name.
2. Select the Emergency Mgmt. Card Connection group, and click the Tasks tab in the List
pane.
3. Select Configure the EMC ID from the displayed list.
4. In the Presentation pane, key in a non-zero 4-digit ID for the EMC. For example, the
four digits you key in may represent the last four digits of the server’s TCP/IP address;
or the first two digits could represent the building number and the last two digits
represent the server number.
5. Click Apply.
18
Configuring EMC User Accounts
The LANDesk Server Manager keeps detailed records of the actions made under each EMC
user account. The EMC user account differs from your Windows NT or Windows 95 logon
and the server user ID, as explained in the following list:
Type of User Account
Windows NT logon or
Windows 95 logon
Server user ID User ID that grants access to server-level information and areas, such
EMC user account User account that grants access to the Emergency Management Card
To configure EMC user accounts:
1. In the Tree pane of the Server Manager Console, expand the Windows NT group, then
the name of the server, then the Tools group, then the Emergency Mgmt. Card
Connection group, and then the Users group. The current EMC user accounts display
under the Users group. By default, root and alert appear in the list.
2. Click Tasks in the List pane, and select Add EMC User from the displayed list.
3. Follow the prompts in the Presentation pane. Note the following when you configure
the EMC user account information:
−
The username is case-sensitive, and may have up to eight alphanumeric characters
(A-Z, a-z, and 0-9).
Definition
Your logon account on the monitoring console which runs Windows
NT or Windows 95. This account logs you onto the Windows NT or
Windows 95 operating system.
as the NT Performance Monitor and Historian. This user ID allows
the server administrator to have a security access check only for local
or in-band communication with the server. The server administrator
can modify the server user database to control access to the server.
(EMC) card-level information.
−
The password must have between four and eight alphanumeric characters.
−
Users may have one of the following rights (privilege types): Administrator,
Read/Write, or Read Only. Users with Administrator rights can access information,
modify existing temperature and voltage thresholds, reset or power down the server,
and modify the user database. Users with Read/Write rights can access information,
modify existing temperature and voltage thresholds, and reset or power down the
server. Users with Read Only rights can access information such as the current
temperature and voltage.
4. Click Apply.
See the Intel LANDesk Server Manager Online Help for more information on configuring,
adding, edit, and deleting EMC user accounts on the Windows NT server.
Removing ISM Software
You may remove the ISM software with the Windows NT Control Panel, or by using the
Intel LANDesk Server Manager CD-ROM. Removing the software using the Control Panel
is easier and does not require a CD-ROM.
NOTE A Dr. Watson error may occur when removing ISM software on servers running the German
or Japanese version of the Windows NT operating system. If you see this error, remove the
files and directories as directed in either of the removal procedures given below.
To remove the ISM software from the Control Panel:
1. Make sure you are logged onto the server using an account with Administrator
privileges.
2. From the Start menu, go to Settings/Control Panel/Add-Remove Programs.
3. Click Install/Uninstall (tab), and select Server Monitor from the list of installed
software.
4. Click Add/Remove, and confirm that you want to remove the software.
5. Restart the computer.
19
6. Remove the drive\Windows NT directory\
SYSTEM32\INTEL\SERVER MANAGER directory.
7. Do one of the following:
−
Delete the drive\Windows NT directory\
−
If InterSite DMI is installed, skip to step 8.
−
Delete the drive\Windows NT directory\
SYSTEM32\CBA directory, if it is empty.
SYSTEM32\DMI directory (if present).
8. Restart the computer.
NOTE Since the Service Provider is shared between InterSite DMI and the LANDesk Server
Manager, you should verify that the WIN32SL service has not been deleted. You can verify
this by selecting Start/Settings/Control Panel/Services, and finding WIN32SL in the Service
list. If it is not in the list and InterSite DMI is on the system, then you must reinstall InterSite
DMI.
CAUTION If you remove ISM, you also remove the WIN32SL service used by InterSite DMI without any
prompts. To ensure that you have a functioning DMI Service Provider, reinstall InterSite DMI.
20
To remove ISM software using the Intel LANDesk Server Manager CD-ROM:
1. Make sure you are logged onto the server using an account with Administrator
privileges.
2. Insert the Intel LANDesk Server Manager CD-ROM into the computer’s CD-ROM
drive. The Setup program starts automatically.
3. From the Setup menu, select Remove.
4. Follow the instructions on the screen to remove the ISM software.
5. Restart the computer.
6. Do one of the following:
−
Delete drive\windows_directory\
−
If InterSite DMI Console is installed, skip to step 7.
−
Delete the drive\Windows NT directory\
SYSTEM32\CBA directory, if it is empty.
SYSTEM32\DMI directory (if present).
7. Restart the computer.
NOTE Since the Service Provider is shared between InterSite DMI and the LANDesk Server
Manager, you should verify that the WIN32SL service has not been deleted. You can verify
this by selecting Start/Settings/Control Panel/Services, and finding WIN32SL in the Service
list. If it is not in the list and InterSite DMI is on the system, then you must reinstall InterSite
DMI.
CAUTION If you remove ISM, you also remove the WIN32SL service used by InterSite DMI without any
prompts. To ensure that you have a functioning DMI Service Provider, reinstall InterSite DMI.
Reinstalling ISM Software
To reinstall the ISM software, follow the installation instructions given in this chapter.
NOTE When ISM is reinstalled, the Server Manager Console may not display correctly--that is, the
SNMP Transport group may not display, and all servers in the Windows NT group may have
a question mark icon (?) next to them. This problem occurs because the Console component
of the ISM software was not installed.
To correct the Server Manager Console display:
Reinstall the ISM software, but select only the Console component when prompted to select
the ISM components to install.
If the Server Manager Console still does not display correctly:
1. From the Start menu, go to Settings/Control Panel/Services.
2. From the Service list, select Intel Server Monitor Service, and then click Stop.
3. Reinstall the ISM software, but select only the Console component when prompted to
select the ISM components to install.
21
22
4 Using Server Manager Console
This chapter briefly introduces the Server Manager Console interface and provides enough
information for you to complete some basic tasks. For more information about the Server
Manager Console and all of the tasks you can perform, see the Intel LANDesk Server
Manager v3.0 Administrator’s Guide and the online Server Manager Help.
Understanding the Server Manager Console Interface
From the Start menu, go to Programs/InterSite/Server Manager Console to start the Server
Monitor Console. The Server Manager 3.0 window (also called the Server Manager
Console) displays. The following figure shows an example of the Server Manager Console.
23
Tree Pane
List Pane
Presentation Pane
24
The Server Manager Console is divided into three areas or panes:
Pane
Description
Tree Use this pane to configure alert actions for out-of-band EMC events received
from another server, select a server you configured in the local network or
another network, and monitor SNMP traps. When you start the Server
Manager Console, this pane always shows the Intel Management Directory
group. You can select, expand, and collapse the Intel Management Directory
group just like you select, expand, and collapse directories in Explorer or File
Manager. When you select a group in this pane, its subgroups and properties
display in the List pane.
List This pane displays a Properties list and/or a Tasks list for groups you select
in the Tree pane. The Properties list shows the current settings and
information for the group you select in the Tree pane. Click the Properties
tab in the List pane to display the Properties list. The Tasks list shows the
tasks you may perform or configure for each group you select in the Tree
pane. Click the Tasks tab in the List pane to display the Tasks list.
Presentation This pane displays information about items you select in the Properties list in
the List pane. It also displays configuration dialogs for items you select from
the Task list in the List pane.
Helpful Hints
u
Each pane has vertical or horizontal scroll bars, if needed. The scroll bars display only
if there is more information than can be displayed in the pane.
u
You can view an item or a portion of the Tree pane in a separate window for better
visibility. Select an item in the Tree pane and right-click the mouse. From the popup
menu, select Explore from here.
u
You can adjust the width of the columns in the List pane by placing the cursor on the
dividing line between columns. When the cursor changes to a two-headed horizontal
arrow cursor, click and drag the column divider with the mouse. Release the mouse
button when the columns are the desired width.
u
Some items in the Tree pane can be deleted. Select the item you want to delete and
right-click the mouse. From the popup menu, select Delete.
Understanding the Intel Management Directory Group
When you open the Server Manager Console, the Intel Management Directory group
displays in the Tree pane. When you expand the Intel Management Directory group, you
will see three groups.
The following table describes each group:
25
Group Name
EMC Events Via Modem Configures alert actions on the monitoring console for out-of-
Local Network Configures and views all the servers on the local network that
SNMP Transport Views the received SNMP traps, and a description for each
Purpose
band events received from a remote server. Intergraph
Computer Systems does not recommend using this group for
configuration because events and alerts are often not sent by
the remote server.
have EMC cards. This chapter will focus on some of the items
in the Local Network group.
trap. See the Intel documentation for more information about
this group.
Logging On to a Server
When you start Server Manager Console and expand the Windows NT group in the Tree
pane, Server Manager checks the local network for servers that have the LANDesk Server
Monitor software installed. The servers that Server Manager finds are listed under the
Windows NT group in the Tree pane. You can log onto a server in the list and display
information about it or connect to its EMC.
To log onto a server:
1. In the Tree pane of the Server Manager Console, expand the Local Network group, and
then the Windows NT group.
2. Select the server you want to log onto from the Windows NT group.
26
3. Key in the username and password. By default, the username is root and the password
is calvin.
Determining a Server’s Status
When a list of servers display under the Windows NT group in the Tree pane, an icon
depicting a server displays next to each server name. The icon shows if the Server Manager
Console was able to contact the server and determine its status. The following table
describes the icons and their meanings:
Icon
A server Server Monitor Console contacted the server.
Server with the letter “i” in a blue circle Server Monitor Console contacted the server.
Server with an exclamation point in a
yellow triangle
Server with an exclamation point in a
red circle
Server with a question mark in a blue
circle
Server with a red X beside it Server Monitor Console was not able to
Meaning
The server is running and has no reported
problems.
The server is running, but had at least one
informational event recorded.
Server Monitor Console contacted the server.
The server is running, but had at least one
warning event recorded.
Server Monitor Console contacted the server.
The server is up, but had at least one critical
event recorded.
Server Monitor Console contacted the server.
The server is running, but Server Manager
Console could not determine the health of the
server. If you see this icon, close the Server
Manager Console and start it again.
determine any information about the server. The
server may be powered off or in the process of
restarting.
To display information about a server:
1. In the Tree pane of the Server Manager Console, select the Windows NT group.
Information about all of the servers displays in the List pane. The List pane displays
each server’s name, the server’s status, the server’s operating system, the version of
LANDesk Server Manager running on the server, and whether or not the server has an
installed EMC.
2. In the Tree pane, select a server name and click the Properties tab in the List pane. The
server’s Internet Protocol (IP) address, the server’s operating system, the version of the
operating system, and the server’s status display.
Understanding the Tools Group
When you log on to a server, four groups display under the server name: Alert Log, Health,
History Log, and Tools. The following figure shows the groups that display for a server
named cherrypie.
This chapter focuses on items in the Tools group. For information on using the Alert Log,
Health, and History Log groups, see the Intel LANDesk Server Manager v3.0
Administrator’s Guide.
27
When you expand the Tools group, four groups display: Emergency Mgmt. Card
Connection, DMI, NT Performance Monitor, and Data Groups.
28
Emergency Mgmt. Card Connection
When you expand the Emergency Mgmt. Card Connection group in the Tree pane, the
following list of items displays:
Use the Emergency Mgmt. Card Connection group to configure the EMC settings, such as
temperature sensors and the pager call list. In this chapter, you will configure only the
Temperature Sensors and Voltage Sensors. In Chapter 3, “Installing, Configuring, and
Removing InterSite Server Monitor (ISM),” Intergraph Computer Systems did not
recommend configuring the Console Call List item. Also in Chapter 3, you configured the
Pager Call List, Users, and Modem items.
NOTE The items under the EMC Events item are not configurable. See the
Manager v3.0 Administrator’s Guide
for information about the use of these items.
Intel LANDesk Server
DMI
When you select the DMI group in the Tree pane, the Desktop Management Interface (DMI)
displays and shows instrumentation data for desktop servers. DMI is an open standard from
the Desktop Management Task Force. DMI provides a platform-independent and protocolindependent interface to component instrumentation for desktop servers.
NOTE The DMI Service Provider (the WIN32SL service) is delivered with InterSite DMI and ISM.
InterSite DMI is installed on the server by Intergraph Computer Systems before shipment.
When you install ISM, you are prompted about overwriting Service Provider files. The
prompt shows the dates of the Service Provider files currently on the server. If the Service
Provider files already on the server are newer than the Service Providers that are installed by
ISM, make sure you do not overwrite the files on the server.
CAUTION If you remove ISM, you also remove the WIN32SL service used by InterSite DMI without any
prompts. To ensure that you have a functioning DMI Service Provider, reinstall InterSite DMI.
See the Intel LANDesk Server Manager v3.0 Administrator’s Guide for more information.
NT Performance Monitor
When you select the NT Performance Monitor group in the Tree pane, the following list
displays:
29
NT Performance monitor provides a graphical interface for the information displayed by the
Windows NT Performance Monitor. Select the desired performance value from the list and
expand the item until the data you want displays in the List pane.
To see the property type, a description of the performance value, and an real-time graph (if
applicable), select the performance value in the Tree pane, click the Properties tab in List
pane, and select one of the items in the displayed list.
For more information on the statistics and values monitored by NT Performance Monitor,
see Windows NT Performance Monitor Help or the online Windows NT documentation and
Help. Server Manager only shows a subset of the statistics displayed by the Windows NT
Performance Monitor.
30
Data Groups
When you select the Data Groups group in the Tree pane, it is initially empty. The Data
Groups group allows you to create your own parameter groups and customize alerts and alert
actions. You can select parameters from the Emergency Mgmt. Card Connection, DMI, and
NT Performance Monitor groups. See the Intel LANDesk Server Manager v3.0
Administrator’s Guide for more information about configuring the Data Groups group.
Connecting to a Server’s EMC
The server’s EMC allows you to monitor the server for events such as a temperature or a
voltage exceeding a threshold. You must connect to a server’s EMC if you want to view
information and configure thresholds.
To connect to a server’s EMC:
1. Log onto the server. (See “Logging Onto a Server” earlier in this chapter.)
2. Under the server name, select the Tools group, and then select the Emergency Mgmt.
Card Connection group.
3. If you are prompted, key in a user name and password. The default user name is root,
and the default password is calvin.
4. In the List pane of the Server Manager Console, click EMC Information to see the
current EMC configuration information displaying in the Presentation pane.
If you see a message in the Presentation pane that the EMC connection could not be
established, do the following:
1. In the List pane of the Server Manager Console, click the Tasks tab.
2. Select Connect to EMC from the displayed list.
3. Click Apply.
NOTE If the EMC connection is an in-band connection and you are prompted for a telephone
number, exit and restart the Server Manager Console.
See the Intel LANDesk Server Manager v3.0 Administrator’s Guide and the README.TXT file
for more information about EMC connections.
Configuring Temperature Sensors
If you want to be notified of critical changes in temperature in a server, you can configure a
temperature sensor threshold and configure Server Manager to notify you if the threshold is
exceeded. For information on configuring Server Manager to send alerts, see the Intel
LANDesk Server Manager v3.0 Administrator’s Guide.
To configure temperature sensors:
1. In the Tree pane of the Server Manager Console, log onto the server for which you want
to set temperature sensor thresholds.
2. Expand the Tools group, and select Emergency Mgmt. Card Connection.
3. If necessary, connect to the EMC.
4. Expand the Temperature Sensors group, and select either On Board or Remote. The On
Board item monitors temperatures in the computer chassis. The Remote item monitors
temperatures in the CPU area.
5. Click the Tasks tab in the List pane, and select Configure EMC Temperature Thresholds
from the displayed tasks list.
6. In the Presentation pane, follow the prompts to configure temperature thresholds.
31
7. Click Apply.
Configuring Voltage Sensors
If you want to be notified of critical changes in voltages in a server, you can configure a
voltage sensor threshold and configure Server Manager to notify you if the threshold is
exceeded. For information on configuring Server Manager to send alerts, see the Intel
LANDesk Server Manager v3.0 Administrator’s Guide.
To configure voltage sensors:
1. In the Tree pane of the Server Manager Console, log onto the server for which you want
to set voltage sensor thresholds.
2. Expand the Tools group, and select Emergency Mgmt. Card Connection.
3. If necessary, connect to the EMC.
4. Expand the Voltage Sensors group, and select one of the voltage items: Minus 12 Volts
(voltage setting for the -12V power supply), Minus 5 Volts (voltage setting for the -5V
power supply), Plus 12 Volts (voltage setting for the +12V power supply), or Plus 5
Volts (voltage setting for the +5V power supply).
32
5. Click the Tasks tab in the List pane, and select Configure EMC Voltage Thresholds
from the displayed tasks list.
6. In the Presentation pane, follow the prompts to configure voltage thresholds.
7. Click Apply.
Index
33
A
about this document, v
additional support options, x
Adobe Acrobat Reader, installing,
vii, 4
ARG_HOBBPOST.TXT file, 11
C
communications, 2
components of ISM software, 9
EMC Driver, 9
Server Manager Agents, 9
Server Manager Console, 9
configuring
EMC ID, 17
EMC on the server, 11
EMC user accounts, 18
ISM software, 9
pager settings, 16
PC Card modem, 15
servers in the Windows NT
group, 14
SNMP service, 7
temperature sensors, 31
voltage sensors, 31
connecting to a server’s EMC, 30
correcting the Server Manager
Console display, 20, 21
customer support, viii
additional support options, x
FAXLink, ix
hardware services, viii
Intergraph Bulletin Board
Service (IBBS), viii
software services, viii
telephone support, ix
World Wide Web (WWW)
site, viii
D
Data Groups group, understanding,
30
Desktop Management Interface.
See DMI
determining
a server’s status, 26
if an EMC update is necessary,
13
displaying information about a
server, 26
DMI group, understanding, 28
document conventions, vi
E
EMC, 1
BIOS, updating, 13
connecting to, 30
determining if a software or
BIOS update is necessary,
13
installing the PC Card modem
on the, 6
software, updating, 13
user accounts, 18
configuring, 18
EMC Driver, 9
EMC ID, configuring, 17
Emergency Management Card. See
EMC
Emergency Mgmt. Card
Connection group,
understanding, 28
F
FAXLink, ix
34
files
ARG_HOBBPOST.TXT, 11
HOBBPOST.TXT, 10
IS80_HOBBPOST.TXT, 11
IS80_HOBBSRV.HDW, 11
G
getting
help information, 3
started, 3
H
hardware information, vi
hardware support services, viii
help information, finding, 3
HOBBPOST.TXT file, 10
I
installation preparations, 5
installing
Adobe Acrobat Reader, vii, 4
ISM software, 9, 10
PC Card modem on the EMC,
6
SNMP service, 7
Intel Management Directory group,
understanding, 25
Intergraph Bulletin Board Service
(IBBS), viii
Intergraph Computer Systems
additional support options, x
customer support, viii
FAXLink, ix
hardware services, viii
software services, viii
telephone support, ix
World Wide Web site, viii
InterSite Server Monitor. See ISM
IS80_HOBBPOST.TXT file, 11
IS80_HOBBSRV.HDW file, 11
ISM
communications, 2
configuring, 9
EMC ID, 17
EMC on the server, 11
EMC user accounts, 18
pager settings, 16
PC Card modem, 15
servers in the Windows
NT group, 14
temperature sensors, 31
voltage sensors, 31
connecting to a server’s EMC,
30
console and server
communications, 2
determining the status of
servers, 26
displaying information about
servers, 26
getting started, 3
information, vii
installing, 9
installing and configuring the
Windows NT SNMP
Service, 7
installing the PC Card
modem, 6
logging onto a server, 15, 25
monitored server setup, 2
monitoring console setup, 1
overview, 1
preparing for installation, 5
removing, 9, 19
removing software
from the Control Panel,
19
using an Intel CD-ROM,
20
requirements
materials and tools, 6
monitoring console, 5
server, 5
Server Manager Console
panes, 13, 24
Server Monitor Console
interface, understanding,
23
35
software
components, 9
installing, 9, 10
overview, 1
reinstalling, 20
removing, 19
removing using an Intel
CD-ROM, 20
removing with the Control
Panel, 19
understanding
Data Groups group, 30
DMI group, 28
Emergency Mgmt. Card
Connection group, 28
Intel Management
Directory group, 25
NT Performance Monitor,
29
Server Monitor Console
interface, 23
Tools group, 27
updating
EMC BIOS, 13
EMC software, 13
using Server Manager
Console, 12, 23
L
LANDesk Server Manager
information, vii
logging onto a server, 15, 25
logon
Windows 95, 18
Windows NT, 18
N
NT Performance Monitor,
understanding, 29
O
operating system information, vi
overview
communications, 2
ISM, 1
monitored server setup, 2
monitoring console setup, 1
P
pager settings, configuring, 16
panes, 13, 24
List, 13, 24
Presentation, 13, 24
Tree, 13, 24
PC Card modem
configuring, 15
installing on the EMC, 6
preparing to install ISM, 5
R
reinstalling ISM software, 20
removing ISM software, 9, 19
from the Control Panel, 19
using an Intel CD-ROM, 20
requirements
materials and tools, 6
monitoring console, 5
servers, 5
S
M
materials required for installation,
6
monitored server setup, 2
monitoring console
definition, 1
requirements, 5
setup, 1
Server Manager Agents, 9
Server Manager Console, 9
correcting the display, 20, 21
Intel Management Directory
group, 25
interface, 23
List pane, 13, 24
panes, 13, 24
36
Presentation pane, 13, 24
Tree pane, 13, 24
using for configuration, 12, 23
server status
determining, 26
server user ID, 18
servers
configuring in the Windows
NT group, 14
configuring the EMC, 11
connecting to the EMC, 30
determining the status of, 26
displaying information about,
26
logging onto, 15, 25
monitored server setup, 2
requirements, 5
user IDs, 18
setup overview
monitoring console, 1
servers, 2
Simple Network Management
Protocol service. See SNMP
service
SNMP service
configuring, 7
installing, 7
software components, 9
EMC Driver, 9
Server Manager Agents, 9
Server Manager Console, 9
software support services, viii
tools required for installation, 6
types of user accounts, 18
U
understanding
Data Groups group, 30
DMI group, 28
Emergency Mgmt. Card
Connection group, 28
Intel Management Directory
group, 25
NT Performance Monitor, 29
Server Manager Console
interface, 23
Tools group, 27
updating
EMC BIOS, 13
EMC software, 13
user accounts, types, 18
using
Control Panel to remove ISM
software, 19
Intel CD-ROM to remove ISM
software, 20
Server Manager Console, 12,
23
V
voltage sensors, configuring, 31
W
T
telephone support, ix
temperature sensors, configuring,
31
Tools group, understanding, 27
Windows 95 logon, 18
Windows NT group
configuring servers, 14
Windows NT logon, 18
World Wide Web (WWW) site, viii
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