InterSite Server Monitor
Setup Guide
June 1997
DSA078610
Warranties and Liabilities
The information and the software discussed in this document are subject to change without notice and
should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no
responsibility for any errors in this document.
The software discussed in this document is furnished under a license and may be used or copied only in
accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or
reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.
All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase
contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a
modification or amendment of such warranties.
Copyright
1997, Intergraph Corporation including this documentation, and any software and its file formats and
audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable
software license agreement; contains confidential and proprietary information of Intergraph and/or other
third parties which is protected by copyright, trade secret and trademark law and may not be provided or
otherwise made available without prior written authorization.
Restricted Rights Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in
subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-7013.
Unpublished rights reserved under the copyright laws of the United States.
Intergraph Corporation, Huntsville AL 35894-0001
Trademarks
Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. InterServe is a
trademark of Intergraph Corporation.
Microsoft
and the Microsoft logo are registered trademarks of Microsoft Corporation. Windows NT is a
trademark of Microsoft Corporation.
and LANDesk are registered trademarks of Intel Corporation.
Intel
Other brands and product names are trademarks of their respective owners.
Contents
Preface............................................................................................................................... v
About This Document........................................................................................................ v
Document Conventions...................................................................................................... v
Finding Operating System Information............................................................................. vi
Finding Hardware Information.......................................................................................... vi
Finding Additional ISM Software Information................................................................. vi
Finding Intergraph on the Internet.................................................................................... vii
Getting Telephone Support .............................................................................................. vii
Getting Documentation and Training.............................................................................. viii
Using the Intergraph Bulletin Board Service ..................................................................viii
Using the Intergraph FAXLink.......................................................................................... ix
1 InterSite Server Monitor Overview............................................................................. 1
Server Setup Overview....................................................................................................... 1
Monitoring Console Setup Overview................................................................................. 4
Communications Overview................................................................................................ 4
Monitoring Software Overview.......................................................................................... 5
Getting Started ................................................................................................................... 6
iii
2 Installing and Configuring the ISM Software ............................................................ 7
Before Installing the Software............................................................................................ 7
Installing and Configuring SNMP Service on the System.................................................. 7
Installing and Configuring Windows NT SNMP Service on a Windows NT 3.51
System.................................................................................................................. 8
Installing and Configuring Windows NT SNMP Service on a Windows NT 4.0
System................................................................................................................ 11
Installing the ISM Software.............................................................................................. 16
Configuring the ISM Board on the Server........................................................................ 17
Configuring Event Forwarder on the Server..................................................................... 18
Using LANDesk Server Manager..................................................................................... 20
Configuring the Monitoring Console................................................................................ 21
Storing Modem Information .............................................................................. 21
Logging into an SMM Session........................................................................... 22
Configuring Modems and Monitoring Console Alert Destinations.................... 23
Configuring a Paging Service ............................................................................ 26
Configuring SMM User Accounts ..................................................................... 30
Removing ISM Software.................................................................................................. 32
3 Using ISM Software.................................................................................................... 33
Using Microsoft Windows Network Monitoring.............................................................. 34
Using SMM Agent........................................................................................................... 35
SMM Configuration........................................................................................... 36
iv
SMM Events.......................................................................................................36
SMM Session.....................................................................................................36
SMM Statistics...................................................................................................37
SMM Status........................................................................................................37
Using Historian.................................................................................................................38
Using DMI........................................................................................................................38
Using NT Performance Monitor.......................................................................................39
Using SMM Modem Transport ........................................................................................40
Index................................................................................................................................ 41
Preface
InterSite Server Monitor Setup Guide describes the purpose and use of the InterSite Server
Monitor (ISM) software, explains how to install, configure, and use it, and gives a brief
description of the Server Monitor Module (SMM) utilities.
About This Document
InterSite Server Monitor Setup Guide is organized as follows:
u
Chapter 1, “InterSite Server Monitor Overview,” describes ISM for InterServe 6xx
systems (630 and above), system setup, monitoring console setup, flow of
communications between the system and monitoring console, monitoring software, and
how to find additional information.
u
Chapter 2, “Installing and Configuring the ISM Software,” describes how to install and
configure the services, software, and utilities that comprise the ISM software.
v
u
Chapter 3, “Using ISM Software,” explains Windows NT Network monitoring, and
provides introductions to using SMM Agent, Historian, Desktop Manager Interface
(DMI), NT Performance Monitor, and SMM Modem Transport.
u
The Index provides references to information in this document.
Document Conventions
Bold
Italic Variable values that you supply, or cross-references.
Monospace
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
CTRL+D Press a key while simultaneously pressing another key; for example, press
Commands, words, or characters that you key in literally.
Output displayed on the screen.
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL and D simultaneously.
vi
Finding Operating System Information
For more detailed information on the Windows NT Workstation 4.0 operating system, refer to
the printed and online Windows NT documentation from Microsoft:
u
For basic information on using and installing Windows NT Workstation 4.0, refer to Start
Here, delivered in the Windows NT Workstation software package.
u
For detailed information on using Windows NT Workstation 4.0, refer to Windows NT
Workstation Help.
For more information on using the Windows NT 3.51 operating system, refer to the printed
and online Windows NT documentation from Microsoft:
u
For information on installing Windows NT Workstation 3.51, refer to the Installation
Guide, delivered in the Windows NT Workstation software package.
u
For information on using Windows NT Workstation 3.51, refer to the online System
Guide, delivered on the Windows NT software CD-ROM, and to Windows NT
Workstation Help.
Finding Hardware Information
For more information about the InterSite Server Monitor Module, refer to the hardware
documentation delivered with your InterServe system.
Finding Additional ISM Software Information
This Setup Guide provides only the information you need to set up the ISM board for use, and
to install and use the LANDesk Server Manager software and ISM software on a Windows
NT-based InterServe6xx system (630 and above). You can find detailed information about
the LANDesk Server Manager and the Server Monitor Module in the following
documentation delivered with ISM software:
u
LANDesk Server Manager Help
u
LANDesk Workgroup Manager SNMP Event Forwarder Help
u
Intel LANDesk Server Monitor Module User’s Guide
u
Intel LANDesk Server Manager User’s Guide
u
Intel LANDesk Server Manager Setup Guide
Finding Intergraph on the Internet
You can find Intergraph on the Internet in the following ways:
u
On the World Wide Web, visit Intergraph Online at http://www.intergraph.com. From
the home page, go to Drivers and Updates for the latest system software or application
software updates, or to Customer Services for information on available customer services
and support options.
u
Using a File Transfer Protocol (FTP) program or Gopher program, visit
ftp.intergraph.com or gopher.intergraph.com.
u
Get information from Intergraph’s email server at info@intergraph.com. Put help in the
body of the message (the subject line is ignored) to get information on such subjects as
Intergraph’s online services and where to get World Wide Web browsers.
u
Participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to the
USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to
comp-sys-intergraph@ingr.com is emailed to all subscribers. Incoming email messages
are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.
vii
Getting Telephone Support
If you experience problems with your Intergraph product, or have questions about the
information in this document, you can contact Intergraph for help.
u
In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).
u
Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph system or software.
Have the following information readily available when you call:
u
Your service number and your Customer Personal Identification Number (CPIN). The
CPIN is assigned to you the first time you call the Customer Response Center.
u
The product’s name or model number.
u
The product’s serial number.
u
Your name and telephone number.
u
A brief description of the question or problem.
viii
Getting Documentation and Training
You can purchase additional product documentation from Intergraph.
u
In the United States, contact your sales account representative, call the Intergraph Order
Desk at 1-800-543-1054, or send a fax to 1-800-548-3318 to place an order. If you call
or fax the Order Desk, have the document numbers ready for the items you wish to
purchase.
u
Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph product to place an order.
To find information on training for Intergraph products, or to enroll for an available class,
contact Intergraph Training Solutions at 1-800-240-3000.
Using the Intergraph Bulletin Board Service
Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an
electronic forum for Intergraph customers to exchange information with Intergraph’s technical
and marketing staff, and with other Intergraph customers. You can use the IBBS to get
technical support information, documentation and training information, programs, and
software updates and fixes. The IBBS is also available for you to give suggestions, make
inquiries, and report problems.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if
you are using a 2,400 baud connection.
3. Mirror sites are maintained for locations outside the United States. Information on these
sites is available on Intergraph Online, Intergraph’s World Wide Web server.
4. When connected, respond to the login request by keying in your user ID. If you have not
connected before, key in new to create a user ID.
5. Follow the menus to find what you need. If you are new to computer bulletin boards, the
IBBS provides clear choices and plenty of online help. A text file that explains IBBS
commands and organization is available for you to download.
If you have trouble connecting to or using the IBBS, log a support request through the
Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a
message for the System Operator (Sysop) at 1-205-730-1413.
Using the Intergraph FAXLink
Use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7
days a week. From a touch-tone phone or fax machine phone:
u
Call 1-800-240-4300 to get new user instructions, an index listing of available documents,
and an overview of the categories of available information.
u
Call 1-205-730-9000 to order the documents (up to 5 per call).
Follow the prompts provided to locate and deliver the information you need.
ix
x
1 InterSite Server Monitor
Overview
The InterSite Server Monitor (ISM) is a server management tool that enables administrators to
remotely monitor Windows NT server problems across the network from a central site. The
central site is called the monitoring console, or the console.
ISM hardware and software work with Intel’s LANDesk Server Manager product to monitor
Windows NT servers. From the monitoring console, you can view the configuration of a
server, make changes to the configuration, monitor server information and statistics, and
diagnose problems.
Server Setup Overview
The ISM board monitors a Windows NT server’s temperatures and voltages. The internal PC
Card modem (which is delivered to you, and which you install) in the ISM board provides
remote access to the server while the network of the server is down. The modem is also used
to dial specified telephone numbers (such as a paging service, or the monitoring console)
when critical events occur.
1
Intergraph InterServe 6xx systems (630 and above) are delivered with an installed ISM board.
To use the ISM board to monitor the system, you must install a PC Card modem in the ISM
board, and install and configure the ISM software.
u
For information on removing and re-installing the ISM board, see the hardware
documentation delivered with your InterServe system.
u
To install and configure the ISM software, see Chapter 2, “Installing and Configuring the
ISM Software” in this document.
To install the PC Card modem in the ISM board:
1. Shut down and turn off power to the system.
2. Locate the IBM International PC Card modem, the modem adapter (a modem-to-RJ-11
plug), and the black EMI Snap-On suppressor in the shipping boxes. The modem and
modem adapter are shipped in one box; the EMI Snap-On suppressor is delivered in the
InterServe system’s Accessories box.
2
3. Locate the installed ISM board, and orient the PC Card modem correctly before inserting
it into the PC Card modem slot. The following explains the way the PC Card modem
label should face when inserted into the slot. The following figures show the location of
the PC Card modem slot on each type of InterServe system.
For InterServe 630, 635, 640, and 645 systems, the PC Card modem label faces to the
left:
PC Card
Modem Slot
For InterServe 650 and 660 systems, the PC Card modem label faces to the left:
PC Card
Modem Slot
3
For InterServe 650tx and 660tx systems, the PC Card modem label faces down toward the
floor:
PC Card
Modem Slot
4
4. After orienting the PC Card modem label correctly, insert the PC Card modem into its
slot in the ISM board. Push the PC Card modem into the slot until it clicks into place.
5. Connect the modem adapter to the PC Card modem. The adapter connector is keyed for
proper insertion.
6. Attach the black EMI Snap-On suppressor to the telephone cord.
7. Plug one end of the telephone cord into the modem adapter (the RJ-11 port); then plug the
other end of the telephone cord into the telephone wall jack.
8. Turn on power to the InterServe system.
Monitoring Console Setup Overview
The monitoring console monitors a Windows NT-based InterServe system in which the ISM
board and PC Card modem are installed.
To monitor a Windows NT server from the monitoring console, you install selected parts of
the ISM software, and either install an internal modem or attach an external modem to the
monitoring console.
u
To install an internal or external modem to the monitoring console, see the documentation
delivered with your modem.
u
To install and configure ISM software on the monitoring console, see Chapter 2,
“Installing and Configuring the ISM Software” in this document.
The ISM software installed on the monitoring console does not include Intergraph’s InterSite
Watchdog software, which is available separately. Watchdog monitors the Windows NT
Event Log on the InterServe system and notifies you of any informational messages, warnings,
and errors. You can configure Watchdog to run a batch file, send mail, and perform other
tasks, depending on the level of the detected event. You can also configure Watchdog to take
different actions depending on the level of alert and the time. For example, you can configure
Watchdog to send mail to you during the day, and to run a batch file at night if it finds a
warning in the Windows NT Event Log on the server it is monitoring.
Communications Overview
Communication between a monitoring console and an InterServe system with an installed ISM
board is classified as in-band communication or out-band communication. The server and
monitoring console have in-band communication when they make connections through the
network. The server and monitoring console have out-band communication when they make
connections by modem and telephone lines. If the Windows NT operating system is
operational on the InterServe system, the server and the monitoring console can have in-band
or out-band communication; in-band communication is most often used and preferred. If the
InterServe system or the network is not functional, only out-band communication is possible.
If the ISM software and the LANDesk Server Manager detect hardware events (such as a
temperature breaking tolerance) or software events (such as a session login access violation),
an alert (also known as a trap) is sent to the monitoring console or the system administrator as
follows:
1. If the ISM board can communicate with its Windows NT driver, it sends an in-band alert
to the monitoring console.
2. If the ISM board cannot communicate with its Windows NT driver, it attempts to send the
alert out-band (with its modem) to the monitoring console.
3. If the ISM board cannot deliver the alert out-band to the defined monitoring console, it
attempts to send the alert to a pager.
4. If the pager service is not configured, the alert is not delivered.
You can configure ISM to deliver out-band alerts depending on the day and time. For
example, you can configure ISM to only send out-band alerts to a pager after regular work
hours. See the LANDesk Server Manager Help and the Intel LANDesk Server Monitor
Module User’s Guide for more information.
5
Monitoring Software Overview
The LANDesk Server Manager software on a monitoring console monitors a Windows NTbased InterServe system for events you specify.
The Simple Network Management Protocol (SNMP) Event Forwarder (part of LANDesk
Server Manager) is used to specify which applications and services to monitor on the server.
The SNMP Event Viewer, when run on the monitoring console, displays the in-band alerts
sent from the server.
Although the SNMP Event Forwarder and SNMP Event Viewer allows you to configure the
applications and services to monitor, you can only configure a sound file (.
the Event Viewer detects a particular event. You also cannot save the list of events and alerts
to a file.
To configure and use SNMP Event Forwarder and SNMP Event Viewer, see SNMP Event
Forwarder Help.
WAV) to play when
6
Getting Started
Go to Chapter 2 for instructions to install and configure the ISM software. Then to learn how
to access and use ISM software, go to Chapter 3.
This Setup Guide provides only the information you need to set up the ISM board for use, and
to install and use the LANDesk Server Manager software and ISM software, on a Windows
NT-based InterServe 6xx system (630 and above). You can find detailed information about
the LANDesk Server Manager and the Server Monitor Module in the following
documentation:
u
LANDesk Server Manager Help
u
Intel LANDesk Server Monitor Module User’s Guide
u
Intel LANDesk Server Manager User’s Guide
u
Intel LANDesk Server Manager Setup Guide
2 Installing and Configuring the
ISM Software
Follow the instructions in this chapter to install and configure InterSite Server Monitor (ISM)
software on an InterServe 6xx system (630 or above) or on a monitoring console.
Before Installing the Software
Before you install ISM software on a system, make sure the system meets the following
requirements:
u
The IBM International PC Card modem is installed in the ISM board.
u
A network adapter is installed in the system, and the system is connected to the network.
u
Windows NT TCP/IP networking software is installed and configured on the system.
7
u
You are logged onto a user account with Administrator privileges.
For information on installing the PC Card modem in the ISM board, refer to Chapter 1 of this
document. For information on installing and configuring Windows NT TCP/IP networking
software, refer to the system’s hardware documentation and to Windows NT documentation
and Help.
Installing and Configuring SNMP Service on the System
Before installing ISM software on an InterServe system running Windows NT, you must
install and configure the Windows NT Simple Network Management Protocol (SNMP)
Service. If the SNMP Service is already installed and configured, you may skip this section.
The following sections contain installation instructions for a Windows NT 3.51 system and for
a Windows NT 4.0 system. Use the instructions that apply to the version of Windows NT on
your InterServe system.
8
Installing and Configuring Windows NT SNMP Service on a Windows NT
3.51 System
NOTE If your system is running Windows NT 3.51 Service Pack 4 and above, you must re -install the
Service Pack after you install the SNMP service from the Windows NT CD-ROM.
To install Windows NT SNMP Service on a Windows NT 3.51 system:
1. Insert the Microsoft Windows NT 3.51 CD-ROM into the system’s CD-ROM drive.
2. Double-click Network in the Control Panel. The Network Settings dialog displays.
3. Click Add Software. The Add Network Software dialog displays.
4. In the Network Software list, click TCP/IP Protocol and related components; then click
Continue. The Windows NT TCP/IP Installation Options dialog displays.
9
5. Click the check box next to SNMP Service; then click Continue. The standard Windows
NT Setup directory dialog displays.
6. Type the path for the CD-ROM drive and Windows NT distribution directory (for
example, d:\i386); then click Continue. The SNMP Service Configuration dialog
displays.
10
7. In the Community Names box, type public.
8. Click Add to add public to the Community names list.
9. Type the Internet Protocol (IP) address for the monitoring console system in the IP
Host/Address or IPX Address box. (Intergraph recommends typing an IP address instead
of a system name to avoid dependency on naming service software.)
10. Click Add to add the IP address to the Trap Destination address list for the public
community name.
11. If you will be installing ISM software on more than one monitoring console system,
repeat steps 9 and 10 for each monitoring console.
12. Click Agent. The SNMP Agent dialog displays.
13. Type your name and phone number in the Contact field.
14. Type the system’s physical location in the Location field (for example, Building 12
Room 101A).
15. Click OK to close the SNMP Agent dialog; then click OK to close the SNMP Service
Configuration dialog.
16. Click OK to close the Network Settings dialog.
17. Click Don’t Restart Now when prompted about restarting the system. You will restart the
system after you install ISM software.
NOTE You can change the SNMP configuration at any time by opening the Control Panel, double-
clicking Network, selecting SNMP Service from the Installed Network Software list, and
clicking Configure to display the SNMP Service Configuration dialog.
11
Installing and Configuring Windows NT SNMP Service on a Windows NT 4.0 System
NOTE If your system is running Windows NT 4.0 Service Pack 2 and above, you must re -install the
Service Pack after you install the SNMP service from the Windows NT CD-ROM.
To install Windows NT SNMP Service on a Windows NT 4.0 system:
1. Insert the Microsoft Windows NT Server 4.0 CD-ROM into the system’s CD-ROM drive.
2. In the Control Panel, open Network. The Network dialog displays.
12
3. Click the Services tab.
4. If SNMP Service is not in the Network Services list, click Add. The Select Network
Service dialog displays.
5. Click SNMP Service; then click OK. The standard Windows NT Setup directory dialog
displays.
13
14
6. Type the path for the CD-ROM drive and Windows NT distribution directory (for
example, d:\i386); then click Continue. The Microsoft SNMP Properties configuration
dialog displays.
7. Type your name and phone number in the Contact field.
8. Type the system’s physical location in the Location field (for example, Building 12
Room 101A).
9. Click Apply.
10. Click the Traps tab of the Microsoft SNMP Properties dialog.
15
11. In the Community Name box, type public.
12. Click Add next to the Community Name box to add public to the community names list.
13. Click Add under the Trap Destinations box to add the IP address for public to the Trap
Destinations address list.
14. If you will be installing ISM software on more than one monitoring console system,
repeat Step 13 for each monitoring console.
15. Click OK to close Microsoft SNMP Properties dialog; then click OK to close the
Network dialog.
16. Click No when prompted to restart the system. You will restart the system after you
install ISM software.
NOTE You can change the SNMP configuration at any time. To do so, open Network in the Control
Panel, select SNMP Service from the Services tab list, and click Properties.
16
Installing the ISM Software
NOTE Installation and configuration tasks require Administrator privileges. Use an account with
Administrator privileges on the system to which you are installing ISM software.
To install ISM software on the server or monitoring console:
1. Insert the InterSite Server Monitor Disk 1 diskette into the floppy disk drive.
2. To start Setup, do one of the following:
−
In Explorer or File Manger, select the directory window for the diskette in the floppy
disk drive; then double-click
−
Select Run from the Start menu, or select Run from the File menu in File Manager;
then type the following, where drive is the drive letter for the floppy disk drive, and
click OK:
drive:\setup
−
In Windows NT 4.0, select Add/Remove Programs from the Control Panel, and click
Install on the Install/Uninstall tab.
3. Follow the instructions displayed as Setup installs the ISM software. Remove and insert
the remaining diskette when prompted by Setup.
SETUP.EXE.
4. During installation, note the following:
−
If installing ISM software on a server, select all software options except for OEM
Snap-In Modules. If installing on a monitoring console system, select only Server
Manager Console and SNMP Event Forwarder.
−
When prompted for a path to the destination directory for the product files, key in a
new path or leave the default path as displayed. By default, the product directory is
C:\SMM32.
−
Ignore messages about version conflicts or files in use for the
MSVCRT20.DLL files unless you see a message saying your system has older versions
of these files. If you see this message, use Explorer or File Manager to rename the
older DLL files and select Retry at the installation prompt.
−
When asked if you want to view the
The
SMREADME.WRI file is copied to the system disk and the program group, so you
SMREADME.WRI file or exit, click Exit Setup.
can review it later.
5. Remove any diskettes in the floppy disk drive.
CTL3D32.DLL and
6. Do one of the following:
−
If you are configuring a monitoring console, restart your system; then go to “Using
LANDesk Server Manager” in this chapter.
−
If you are configuring a server with an ISM board, go to the next section,
“Configuring the ISM Board on the Server,” and then go to “Configuring Event
Forwarder on the Server” in this chapter.
Configuring the ISM Board on the Server
Intergraph configures the IRQs, port, and shared memory locations for the ISM board before
shipment. If reconfiguring the system, or configuring the ISM board for the first time, use the
following instructions.
To configure the ISM board:
17
1. Restart the system, and press
DELETE at the system memory check during the bootup
process. The AMIBIOS Setup Main Menu displays.
2. From the Setup menu, double-click the Chipset icon (or select the icon and press
ENTER).
3. Use the mouse or the arrow keys to move to the following items in the board list.
−
Server Monitor, I/O Select
−
Server Monitor, DMA Select
−
Server Monitor, IRQ Select
−
Server Monitor, Memory Select
4. To set the value of each item, click the item with the mouse, or highlight it and press
ENTER. An Options menu displays for the highlighted item, allowing you to select one of
the items.
5. To exit the menus, either click the system control on the menu window, or press
ESC.
6. Select Save Changes and Exit to exit the BIOS setup. Allow the configuration
information to be written and the system to finish restarting.
Continue with the instructions in the next section, “Configuring Event Forwarder on the
Server.”
18
Configuring Event Forwarder on the Server
After installing ISM software on the server system, you must configure the SNMP Event
Forwarder. The SNMP Event Forwarder monitors the Windows NT Event Logs for events
you specify. When the specified event occurs, the SNMP Event Forwarder generates an alert
(also known as an SNMP trap). These alerts created by the SNMP Event Forwarder are
detected by the SNMP Event Viewer running on the monitoring console.
The instructions in this section assume the following:
u
The server is a Windows NT Server in a domain, workgroup, or a domain controller.
u
The server is on the network, with the network adapter software installed.
u
Windows NT TCP/IP software is installed and configured.
u
Windows NT SNMP Service is installed and configured.
u
Windows NT Computer Browser is installed and running.
NOTE The following instructions configure the SNMP Event Forwarder for networking’s Server
Service (Srv driver) errors to be sent through in-band alerts. The Server Service directly
interacts with various file system drivers to satisfy input/output (I/O) requests, such as reading
or writing to a file. The Server Service gives the warnings about a disk drive being at or near
its capacity.
To configure the SNMP Event Forwarder:
1. Open SNMP Event Forwarder Configuration.
−
In Windows NT 4.0, from the Start menu, select Programs, LANDesk Server
Manager, and SNMP Event Forwarder Configuration.
−
In Windows NT 3.51, in Program Manager, double-click the SNMP Event Forwarder
Configuration icon in the LANDesk Server Manager group.
The LANDesk Workgroup Manager Event Forwarder Configuration dialog displays.
19
2. Type or select System in the Log box.
3. Type or select Srv (the Srv driver, which is part of the Windows NT Server Service) in
the Source box.
4. Accept the default severity level of Any severity.
5. Select the first entry in the Event box, * (All events for this source).
6. Select Include. The event is added to the Include Filters area.
7. Click OK to close the LANDesk Workgroup Manager Event Forwarder Configuration
dialog.
See SNMP Event Forwarder Help for information on using the SNMP Event Forwarder.
20
Using LANDesk Server Manager
Once you install the ISM software, you must configure out-band communication by
configuring the modem information, the pager service, and the server user accounts. These
items must be configured properly for you and other users to efficiently use the out-band
communication capabilities of ISM. You can configure out-band communication using the
LANDesk Server Manager.
To start LANDesk Server Manager, open the LANDesk Server Manager
Console. From the Windows NT 4.0 Start menu, select Program and LANDesk
Server Manager. In the Windows NT 3.51 Program Manager, select the
LANDesk Server Manager Console icon in the LANDesk Server Manager
group. The LANDesk Server Manager window displays.
NOTE When you start LANDesk Server Manager Console for the first time, the Communications
Settings dialog displays. You may choose to enter the modem information immediately, or at
a later time. See “Configuring the Monitoring Console” for information.
The LANDesk Server Manager window is divided into thirds; each third is called a pane. The
Selection pane lets you select a network, a server running the Server Manager software, or an
out-band SMM session. The Display pane displays information lists or option lists. The
Window pane shows the current SMM session window or graph windows.
The Selection pane contains the following two entries:
u
Microsoft Windows Network, for in-band communication with the server.
u
SMM Modem Transport, for out-band communication with the server.
Configuring the Monitoring Console
Once you install ISM software on the monitoring console, you can configure the modem
information, the pager service, and user accounts.
NOTE The instructions in this section and following sections assume that a modem is already
connected internally or externally to the monitoring console.
For the monitoring console to receive the alerts sent from the server, the LANDesk Server
Manager Console, and SNMP Event Viewer should be running at all times. In Windows NT
4.0, use Explorer to copy the applications to the Start menu. In Windows NT 3.51, use
Program Manager to copy the applications to the Startup program group.
Storing Modem Information
21
When you start LANDesk Server Manager Console for the first time, the Communications
Settings dialog displays so you can configure the monitoring console’s modem. You may
choose to enter the modem information immediately or at a later time. The dialog also
displays when the defined modem cannot be initialized.
NOTE The modem information is for the modem connected to the monitoring console, not the PC
Card modem installed in the ISM board on the server.
You can perform the following procedure on the monitoring console.
To store modem information:
1. Open LANDesk Server Manager Console from the Windows NT 4.0 Start menu, or from
the LANDesk Server Manager group in Windows NT 3.51 Program Manager.
2. From the Configure menu, select Communications. (You may also double-click SMM
Modem Transport in the Selection pane of the LANDesk Server Manager window.) The
Communications Settings dialog displays.
22
NOTE No Modem Connected to This Machine is highlighted by default. This is the modem
connected to the monitoring console, not the PC Card modem installed in the ISM board on
the server.
3. Do one of the following:
−
If you are running the Console application on the server, there is no modem to
configure in this dialog. Click OK.
−
If you are running the Console application on the monitoring console workstation,
select Modem Connected to Port and type the modem information into the boxes
(port, modem type, baud rate, and flow control); then click OK. For 28,800 KB per
second modems, use the 38400 setting; for 14,400 KB per second modems, use the
19200 setting. (The setting numbers are larger than the modem speed to account for
overhead.)
−
If you do not have a modem connected to or installed in the monitoring console,
select No Modem Connected to This Machine and click OK. You may configure the
modem attached to the monitoring console later.
Logging into an SMM Session
You must log into the root SMM user account before you can configure the modem and
pager.
NOTE You can do the following procedure from the monitoring console, or from the LANDesk Server
Manager Console on the server.
To log into an SMM Session:
1. In the Selection pane of the LANDesk Server Manager Console window, double-click
Microsoft Windows Network. The domain names for your network display under
Microsoft Windows Network.
2. Double-click the domain where your server is located. A server icon displays under the
domain name.
3. Double-click the server icon. When prompted for user ID and password, key in root for
the user ID and calvin for the password. Once you are logged in to the SMM session,
you may configure other accounts.
4. Double-click SMM Agent. A list of SMM utilities displays.
5. Double-click SMM Session. A window displays in the Window pane of the LANDesk
Server Manager Console window, titled nodename:: SMM Session. It will contain the
messages Trying to reach Server Manager Module and Ready to login .
6. In the login dialog, type root for the user name and calvin for the password. You are
now logged in to the SMM account.
Configuring Modems and Monitoring Console Alert Destinations
The PC Card modem in the ISM board installed in the server must be properly configured
before it can send or receive phone calls.
You must first configure the modem in an in-band or local session. You can then reconfigure
the modem in an in-band or an out-band session using the Configure Modem dialog. This
dialog contains configurations for all out-band connections.
23
Out-band alerts can be configured to be delivered to the monitoring console using the
LANDesk Server Manager Console. The Configure Modem dialog use described in this
section is for configuring the destinations for out-band alerts to one or more monitoring
consoles.
NOTE If the current modem configuration does not work, you can change the configuration only in an
in-band session.
To configure an ISM board PC Card modem:
1. Start an SMM session and log in to the root user account, if you are not already in an
SMM session.
2. On the Configure menu, select Modem Settings. (You may also double-click Modem
Settings in the Display pane of the LANDesk Server Manager window.) The Configure
Modem Settings dialog displays.
24
This dialog allows you to configure one or more monitoring console out-band alert
destinations. The instructions for this section assume you are configuring one monitoring
console to alert.
3. Double-click a number in the Call Order column. The Configure Modem dialog displays.
The SMM Modem Dialing area of the dialog contains settings for the PC Card modem in
the ISM board. The Console Configuration area of the dialog contains settings to deliver
out-band alerts.
4. Select the appropriate baud rate in the Baud box. The baud rate is the rate of
communication between the ISM board and the modem. A higher baud rate than the
modem baud rate is needed to account for overhead; for example, choose 19200 for a
14.4 KB per second modem.
5. Select the correct method of parity checking in the Parity box. The possible values are
None, Odd, or Even.
6. Select the method to use for dialing in the Dialing box. The possible values are Tone or
Pulse. If you have touch-tone phone service, select Tone; otherwise, select Pulse.
7. Select the number of stop bits in the Stop Bits box. The possible values are 1, 1.5, or 2.
8. Select the number of data bits in the Data Bits box. The possible values are 7 or 8.
9. Select the data flow control setting in the Flow Control box. The possible values are
None (software) or RTS/CTS (hardware).
NOTE The Flow Control value must be the same as the Flow Control setting in the Communications
Setting dialog (used for storing modem information).
10. Type the full telephone number the modem will use to contact the monitoring console in
the Phone Number box. You must type a number in the box for the modem to receive
out-band alerts.
25
11. Type a modem string in the Dialing Modem String box (for example, ATM0). The
modem string is sent to the modem just before dialing the phone number in the Phone
Number box. Unless your modem has special initialization requirements, use ATM0 as
the modem string.
NOTE Do not use ATDT or ATDP as the modem string.
12. Type the range of days the modem can be used in the Day Range boxes. The values for
days range from 0 to 6, with 0 = Sunday and 6 = Saturday.
13. Type the time the modem can be used in the Time Range boxes. The times are in 24-hour
format. For example, specifying a time range of 08:00 to 23:30 would be the hours of
8:00 a.m. through 11:30 p.m.
14. Click OK to close the Configure Modem dialog.
15. Select Autoanswer on the Configure Modem Settings dialog to configure the PC Card
modem in the ISM board. The Edit Autoanswer Settings dialog displays.
26
16. Select the appropriate baud rate in the Baud box. The baud rate is the rate of
communication between the ISM board and the modem. A higher baud rate is necessary
to account for overhead; for example, choose 19200 for a 14.4 KB per second modem.
17. Select the correct method of parity checking in the Parity box. The possible values are
None, Odd, or Even.
18. Select the method to use for dialing in the Dialing box. The possible values are Tone or
Pulse. If you have touch-tone phone service, select Tone; otherwise, select Pulse.
19. Select the number of stop bits in the Stop Bits box. The possible values are 1, 1.5, or 2.
20. Select the number of data bits in the Data Bits box. The possible values are 7 or 8.
21. Select the data flow control setting in the Flow Control box. The possible values are
None (software) or RTS/CTS (hardware).
See LANDesk Server Manager Help or the LANDesk Server Monitor Module User’s Guide
for more information about configuring and using the modem.
Configuring a Paging Service
If you want to configure Server Monitor to page you when it detects a specific alert (such as a
power failure), you must first configure a paging service.
To configure a paging service:
1. Start an SMM session and log into the root user account, if you are not already in an
SMM session.
2. On the Configure menu, select Pager Settings. (You may also double-click Pager Settings
in the Display pane of the LANDesk Manager window.) The Configure Pager Settings
dialog displays.
This dialog allows you to configure more than one paging service. The instructions for
this section assume you are configuring one paging service.
27
3. Select Edit SMM ID. The SMM ID dialog displays.
4. Type the SMM ID number in the New SMM ID box; then click OK. This number
becomes part of the pager message. You can assign a unique value to show which server
generated the page. The number may have up to four digits.
5. In the Configure Pager Setting dialog, double-click a number in the Page Order column.
The Configure Pager dialog displays.
28
The Pager Dialing Configuration area of the dialog contains settings for the PC Card
modem in the ISM board. The Pager Configuration area of the dialog contains settings to
deliver out-band alerts.
6. Select the appropriate baud rate in the Baud box. The baud rate is the rate of
communication between the ISM board and the modem (for example, 38400 for a 28.8
KB per second modem; the larger baud rate value accounts for overhead).
7. Select the correct method of parity checking in the Parity box. The possible values are
None, Odd, or Even.
8. Select the method to use for dialing in the Dialing box. The possible values are Tone or
Pulse. If you have touch-tone phone service, select Tone; otherwise, select Pulse.
9. Select the number of stop bits in the Stop Bits box. The possible values are 1, 1.5, or 2.
10. Select the number of data bits in the Data Bits box. The possible values are 7 or 8.
11. Select the data flow control setting in the Flow Control box. The possible values are
None (software) or RTS/CTS (hardware).
NOTE The Flow Control value must be the same as the Flow Control setting in the Communications
Setting dialog (used to store modem information).
12. Type the phone number the modem will use to contact the pager in the Phone Number
box. You must type a number in the box for the pager to receive out-band alerts.
13. Type a modem string in the Dial String box (for example, ATM0). The modem string is
sent to the modem just before dialing the phone number in the Phone Number box.
Unless your modem has special initialization requirements, use ATM0 as the modem
string.
NOTE Do not use ATDT or ATDP as the modem string.
14. Type an alphanumeric value (often two letters) the paging service uses to determine the
type of pager being called in the Service ID box. If the paging service does not specify a
service ID, leave the box blank.
15. Type the password required to deliver the page (if required) in the Password box. If the
pager does not require a password, leave the box blank.
16. Type the number used by the pager service to determine which pager to call in the Pager
Number box. This box is used for paging services that have a central number to call for
all pages. If the pager has a direct phone number, leave this box blank.
17. Type the range of days the paging service can be contacted in the Day Range boxes. The
values for days range from 0 to 6, with 0 = Sunday and 6 = Saturday.
18. Type the time the paging service can be contacted in the Time Range boxes. The times
are in 24-hour format. For example, specifying a time range of 08:00 to 23:30 would be
the hours of 8:00 a.m. through 11:30 p.m.
29
19. Select the appropriate dialing protocol:
−
Select TAP if you have an alphanumeric paging system that supports both numbers
and letters (these are pagers that can display text messages as well as numbers).
−
Select Direct if the modem can dial the pager’s number directly.
−
Select Indirect if the modem must dial a paging service and give the service the
pager’s phone number. This option is useful if directly dialing a pager would be a
toll call, and the pager service offers a toll-free number.
20. Click OK to close the Configure Pager dialog.
See LANDesk Server Manager Help or the LANDesk Server Monitor Module User’s Guide
for more information about configuring and using the pager service.
30
Configuring SMM User Accounts
The LANDesk Server Manager keeps detailed records of the actions made under each SMM
user account. The SMM user account differs from your Windows NT login and the server
user ID, as explained in the following list:
Windows NT login Your login account on the Windows NT monitoring console. This
account logs you into the Windows NT operating system.
server user ID User ID that grants access to server-level information and areas, such
as the NT Performance Monitor and Historian (see Chapter 3). This
user ID allows the server administrator to have a security access
check only for local or in-band communication with the server. The
server administrator can modify the server user database to control
access to the server.
SMM user account User account that grants access to the Server Monitor Module
(SMM) board-level information.
The ISM software comes with a default SMM user account (root) used to set up other SMM
user accounts. The Windows NT server can have up to 14 user-defined SMM user accounts.
To configure SMM user accounts:
1. Start an SMM session and log into the root SMM user account, if you are not already in
an SMM session.
2. On the Configure menu, select Users. (You may also double-click Users in the Display
pane in the LANDesk Server Manager window.) The Configure Users dialog displays.
The SMM_Alert_Sender user is a built-in SMM user account for the ISM software to use
when it sends out-band alerts. The user account information is not editable.
The SMM_Administrator ID is the root SMM user account. You may change only the
password of the account.
3. Click Add. The User Setup dialog displays.
4. Type the user’s login name in the Login Name box. The user name is case-sensitive and
may have up to eight alphanumeric characters (A-Z, a-z, 0-9).
31
5. Type the user’s full name in the Full Name box. The user’s full name may have up to 32
characters.
6. Type the password in the New Password and Verify Password boxes. The password may
have up to eight characters.
7. Select the privilege type (rights) the SMM user account will have. The SMM user
account may have one of the following rights:
−
Administrator allows users to access information, modify existing temperature and
voltage thresholds, reset or power down the server, and modify the user database.
−
Read/Write allows users to access information, modify existing temperature and
voltage thresholds, and reset or power down the server.
−
Read Only allows access to information such as the current temperature or voltage.
8. Click OK to close the User Setup dialog; then click OK to close the Configure Users
dialog.
See LANDesk Server Manager Help or the LANDesk Server Monitor Module User’s Guide
for more information about configuring, adding, editing, and deleting SMM user accounts on
the Windows NT server.
32
Removing ISM Software
Use UNINSTAL.EXE (on the InterSite Server Monitor Disk 1 diskette) to remove the ISM
software from the Windows NT server or the monitoring console.
To remove ISM software from a system:
1. Insert the InterSite Server Monitor Disk 1 diskette in the floppy disk drive.
2. Do one of the following:
−
In Explorer or File Manager, select the directory window for the diskette in the
floppy disk drive; then double-click
−
Select Run from the Start menu, or select Run from the File menu in File Manager;
then type the following, where drive is the drive letter for the floppy disk drive, and
select OK:
drive:\uninstal
3. A dialog showing the installed software options displays. Select the software options you
want to remove. By default, all software options are selected for removal.
4. When the removal script completes, remove the diskette from the floppy disk drive.
UNINSTAL.EXE.
3 Using ISM Software
When you open the LANDesk Server Manager Console, the LANDesk Server Manager
window displays. From this window you can log into a Server Monitor Module (SMM)
session and view the server’s status and various Windows NT operating system-level statistics.
33
The LANDesk Server Manager window is divided into thirds; each third is called a pane. The
Selection pane lets you select a network, a server running the Server Manager software, or an
out-band SMM session. The Display pane displays information lists or option lists. The
Window pane shows the current SMM session window or graph windows.
The Selection pane contains the following two entries:
u
Microsoft Windows Network is used for in-band communication with the server. By
double-clicking this entry, you can see a list of various monitoring utilities to list or graph
information about a server.
u
SMM Modem Transport is used for out-band communication with the server. By doubleclicking this entry, you can configure information about the modem.
The following sections briefly describe the purpose and functions of the utilities and dialogs
available in the Microsoft Windows Network and the SMM Modem Transport.
34
Using Microsoft Windows Network Monitoring
The Microsoft Windows Network icon provides an entry to various utilities that monitor
servers on the network that are running the Windows NT operating system.
1. Double-click Microsoft Windows Network. The Domain names for your network display
under the Microsoft Windows Network.
2. Double-click the domain in which the server you want to monitor is located. This
searches for all servers on the domain running the Intel Server Monitor service. The
following figure shows the ORCHARD and WORKGROUP domains, with servers listed
under the ORCHARD domain.
−
A server icon displays under the domain name. The name next to the server icon is
the server’s nodename. The icon should look like a deskside workstation with a
monitor (blue with white NT), and with a green board under the monitor (for
example, the server APPLEPIE in the figure above).
−
If the server icon does not display the green board (such as the server KEYLIMEPIE
in the previous figure), then LANDesk Server Manager Console cannot contact the
ISM board driver (SmmDrv). The SmmDrv driver may not be installed, failed to
start, or may still be starting. See the R
for information on correcting these problems.
−
If the icon is gray and does not display the a green board (for example, the server
CHERRYPIE in the previous figure), LANDesk Server Manager Console could not
contact a server it previously contacted. The SmmDrv driver and the Intel Server
Monitor service may be in the process of starting, or the Intel Server Monitor service
failed to start. See the R
on correcting these problems.
3. Double-click the server icon. When prompted for your server user ID and password, key
in root for the user ID and calvin for the password.
EADME.TXT file in the ISM product directory for information
EADME.TXT file in the ISM product directory
35
Four items display beneath the server icon: Historian, DMI, SMM Agent, and NT
Performance Monitor, as shown in the following figure. (The server name in this example is
applepie.)
Following sections briefly describe each item and its uses. The SMM Agent is discussed first,
since it contains the configuration utilities you need to make the ISM software run efficiently
on your server. For detailed information about Historian and DMI, see LANDesk Server
Manager Help and the LANDesk Server Manager User’s Guide. For detailed information
about SMM Agent, see LANDesk Server Manager Help and the LANDesk Server Monitor
Module User’s Guide. For detailed information about NT Performance Monitor, see
Windows NT Performance Monitor Help and Windows NT documentation and Help.
Using SMM Agent
The SMM Agent contains many utilities you can use to monitor servers running the Windows
NT operating system. These utilities allow you to log into your server user account, list
hardware and software configurations, graph data such as server temperatures, configure the
PC Card modem in the ISM board, and configure services such as a pager service.
When you double-click SMM Agent, you will see the items shown in the following figure.
Following subsections briefly describe each item; for detailed information, see LANDesk
Server Manager Help and the LANDesk Server Monitor Module User’s Guide.
36
SMM Configuration
When you double-click SMM Configuration, the Display pane of the LANDesk Server
Manager window displays information on board settings for the server. This information may
be useful in solving IRQ communication problems between Windows NT and the ISM board.
SMM Events
When you double-click SMM Events, the Display pane of the LANDesk Server Manager
window displays a list of ISM board-level events for which in-band alerts will be sent. You
may disable in-band alerts for particular ISM board-level events, or change the default
descriptions used to identify the event.
SMM Session
When you double-click SMM Session, a standard login form displays. Use this login form to
log into an SMM account on the server you are monitoring. When you log into the SMM
account, you will see a list of utilities you can use to configure the modem, the paging service,
and to display or graph server information.
To start an SMM session:
1. Double-click SMM Session. A window displays in the Window pane and is titled
nodename:: SMM Session. It contains the messages Trying to reach Server
Manager Module and Ready to login .
2. In the login dialog, key in root for the username and calvin for the password.
When you have successfully logged into the SMM account on the server, the Display pane in
the LANDesk Server Manager window changes to display the following items:
See the LANDesk Server Manager Help or the LANDesk Server Monitor Module User’s
Guide for information on the SMM session and using each utility.
SMM Statistics
37
When you double-click on SMM Statistics, the Display pane of the LANDesk Server Manager
window displays statistics kept by the SMM. The statistics might be useful when solving
communication problems between Windows NT and the ISM board. The Driver State should
be RDY, the Ready state.
SMM Status
When you double-click SMM Status, the Display pane of the LANDesk Server Manager
window displays a list of statistics (such as temperature and voltages) that can be plotted on a
graph. Selecting one or more of these options displays graph windows in the Window pane of
the LANDesk Server Manager window. By default, a yellow strip displays across the graph
range, showing the values tolerance range.
See LANDesk Server Manager Help or the LANDesk Server Monitor Module User’s Guide
for information on displaying graphs of the various statistics.
38
Using Historian
When you double-click Historian, you can access history files that store information for
graphable values. The history files allow you to see past information contained on graphs,
which you can use for diagnostics and troubleshooting.
For information on using Historian, see LANDesk Server Manager Help or the LANDesk
Server Manager User’s Guide.
Using DMI
When you double-click DMI, the Desktop Management Interface (DMI) interface displays
and shows instrumentation data for desktop servers. DMI is an open standard from the
Desktop Management Task Force. DMI provides a platform-independent and
protocol-independent interface to component instrumentation for desktop servers.
For information on using DMI, see LANDesk Server Manager Help or the LANDesk Server
Manager User’s Guide.
Using NT Performance Monitor
When you double-click NT Performance Monitor, the following list displays:
39
NT Performance monitor provides a graphical interface for the information displayed by the
Windows NT Performance Monitor. Select the desired performance value to display
graphable values in the Display pane of the LANDesk Server Manager window.
For a description of a specific graphable value, highlight and right-click the entry in the
Display pane, and select Description from the pop-up menu. (The menu choices are Update or
Activate, and Description.) Use Update to update a counter (items with a white i in a blue
circle). For values that can be graphed, use Activate to start the graph.
You can start a graph or update a counter by double clicking the name of the graphable value
in the Display pane of the LANDesk Server Manager window.
40
For more information on the statistics and values monitored by NT Performance Monitor, see
Windows NT Performance Monitor Help or the online Windows NT documentation and Help.
LANDesk Server Manager only shows a subset of the statistics displayed by the Windows NT
Performance Monitor.
Using SMM Modem Transport
The SMM Modem Transport option is used to create an out-band SMM session. This option
calls the ISM board from the monitoring console.
NOTE In an out-band SMM session, the View Server Console option is not available.
The SMM Modem Transport option allows you to configure or change the monitoring
console’s modem settings without having to log into an SMM session. To change the settings,
highlight SMM Modem Transport and select Communication Options on the Configure menu.
(You may also double-click SMM Modem Transport.) The Communications Setting dialog
displays for you to change the settings.
See the LANDesk Server Manager Help or the Intel LANDesk Server Manager User’s Guide
for information on configuring the modem settings, setting dialing options, and adding the
modem’s number to the Phone Book dialog.
Index
A
about this document, v
Add Network Software dialog, 8
additional ISM information,
alert destinations, 23
C
communications overview, 4
Communications Settings dialogs,
Configure Modem dialog, 24
Configure Modem Settings dialog,
Configure Pager dialog, 28
Configure Pager Settings dialog, 27
Configure Users dialog, 30
configuring
creating
finding, vi
22
24
ISM board on the server, 17
ISM software, 7
modem information, 21
monitoring console, 21
monitoring console alert
destinations, 23
pager service, 26
SMM user accounts, 30, 31
SNMP Event Forwarder, 18
SNMP service on the system, 7
SNMP service on the Windows
NT 3.51 system, 8
SNMP service on the Windows
NT 4.0 system, 11
out-band sessions, 40
41
Desktop Management Interface
(DMI), using, 38
dialogs
Add Network Software, 8
Communications Settings, 22
Configure Modem, 24
Configure Modem Settings, 24
Configure Pager, 28
Configure Pager Settings, 27
Configure Users, 30
Edit Autoanswer Settings, 26
Edit SMM ID, 27
LANDesk Workgroup
Manager Event Forwarder
Configuration, 19
Microsoft SNMP Properties,
14
Network, 11
Network Settings, 8
Select Network Service, 13
SNMP Agent, 10
SNMP Service Configuration,
9
User Setup, 31
Windows NT TCP/IP
Installation Options, 8
DMI. See Desktop Management
Interface
document conventions, v
documentation, viii
E
Edit Autoanswer Settings dialog, 26
Edit SMM ID dialog, 27
Event Forwarder, configuring, 18
D
F
finding
42
additional ISM information, vi
hardware information, vi
Intergraph on the Internet, vii
operating system information,
vi
G
getting
documentation and training,
viii
help information, 6
started, 6
telephone support, vii
H
hardware information, vi
finding, vi
help information
finding, 6
Historian, using, 38
history files, viewing, 38
I
icons
LANDesk Server Manager
Console, 20
information
hardware, vi
InterSite Server Monitor, vi
operating system, vi
installing
ISM software, 7, 16
PC Card modem, 1
SNMP service on the system, 7
SNMP service on the Windows
NT 3.51 system, 8
SNMP service on the Windows
NT 4.0 system, 11
Intergraph
BBS, viii
FAXLink, ix
on the Internet, vii
InterSite Server Monitor. See ISM
ISM
board, configuring on the
server, 17
communications overview, 5
configuring
alert destinations, 23
Event Forwarder on the
server, 18
monitoring console, 21
paging service, 26
SMM user accounts, 30
software, 7
getting started, 6
information, vi
installing software, 7
logging into an SMM session,
22
monitoring console overview,
4
monitoring software overview,
5
overview, 1
removing software, 32
requirements, 7
server setup overview, 1
software
installing, 16
overview, 1
removing, 32
using software, 33
L
LANDesk Server Manager
Console icon, 20
main window, 20, 33
starting, 20
LANDesk Workgroup Manager
Event Forwarder dialog, 19
listing monitored events, 36
logging into an SMM session, 22
43
login, Windows NT, 30
M
Microsoft SNMP Properties dialog,
14
Microsoft Windows Network
Monitoring, using, 34
modem information
configuring, 21
storing, 21
modems
PC Card, 7
storing information, 21
monitoring console
alert destinations, 23
configuring, 21
setup overview, 4
monitoring software overview, 5
N
Network dialog, 11
Network Settings dialog, 8
NT Performance Monitor, using, 39
O
operating system information,
finding, vi
out-band sessions, creating, 40
overviews
communications, 4
ISM software, 1
monitoring console setup, 4
monitoring software, 5
server setup, 1
P
pager service, configuring, 26
PC Card modem, 7
installing on the ISM board, 1
R
removing ISM software, 32
requirements for installing ISM
software, 7
S
Select Network Service dialog, 13
server user ID, 30
servers
configuring the ISM board, 17
Event Forwarder, configuring,
18
monitoring with utilities, 34
setup overview, 1
showing statistics, 37
status, showing, 37
user IDs, 30
setup overview
monitoring console, 4
servers, 1
showing server status, 37
Simple Network Management
Protocol service. See SNMP
service
SMM Agent, using, 35
SMM Configuration, using, 36
SMM Events, using, 36
SMM Modem Transport, using, 40
SMM Session, using, 36
SMM sessions
logging in, 22
starting, 36
SMM Statistics, using, 37
SMM Status, using, 37
SMM user accounts, 30
configuring, 30, 31
SNMP Agent dialog, 10
SNMP Event Forwarder,
configuring, 18
SNMP service
configuring, 7, 8, 11
installing, 7, 8, 11
SNMP Service Configuration
dialog, 9
44
starting
an SMM session, 36
LANDesk Server Manager, 20
statistics for servers, showing, 37
storing modem information, 21
systems
configuring SNMP service, 7
installing SNMP service, 7
T
telephone support, vii
training, viii
U
User Setup dialog, 31
using
Desktop Management Interface
(DMI), 38
Historian, 38
Intergraph Bulletin Board
Service (IBBS), viii
Intergraph FAXLink, ix
ISM software, 33
LANDesk Server Manager, 20
Microsoft Windows Network
Monitoring, 34
NT Performance Monitor, 39
SMM Agent, 35
SMM Configuration, 36
SMM Events, 36
SMM Modem Transport, 40
SMM Session, 36
SMM Statistics, 37
SMM Status, 37
utilities
Historian, 38
NT Performance Monitor, 39
SMM Agent, 35
SMM Configuration, 36
SMM Events, 36
SMM Modem Transport, 40
SMM Session, 36
SMM Statistics, 37
SMM Status, 37
to monitor Windows NT
servers, 34
V
viewing history files, 38
W
windows
LANDesk Server Manager, 20,
33
Windows NT 3.51 systems
configuring SNMP service, 8
installing SNMP service, 8
Windows NT 4.0 systems
configuring SNMP service, 11
installing SNMP service, 11
Windows NT login, 30
Windows NT Performance
Monitor, 39
Windows NT TCP/IP Installation
Options dialog, 8
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