Intergraph InterSite Server Monitor Setup Guide
InterSite Server Monitor
Setup Guide
June 1997
DSA078610
Warranties and Liabilities
The information and the software discussed in this document are subject to change without notice and
should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no
responsibility for any errors in this document.
The software discussed in this document is furnished under a license and may be used or copied only in
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reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.
All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase
contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a
modification or amendment of such warranties.
Copyright
1997, Intergraph Corporation including this documentation, and any software and its file formats and
audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable
software license agreement; contains confidential and proprietary information of Intergraph and/or other
third parties which is protected by copyright, trade secret and trademark law and may not be provided or
otherwise made available without prior written authorization.
Restricted Rights Legend
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Unpublished rights reserved under the copyright laws of the United States.
Intergraph Corporation, Huntsville AL 35894-0001
Trademarks
Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. InterServe is a
trademark of Intergraph Corporation.
Microsoft
and the Microsoft logo are registered trademarks of Microsoft Corporation. Windows NT is a
trademark of Microsoft Corporation.
and LANDesk are registered trademarks of Intel Corporation.
Intel
Other brands and product names are trademarks of their respective owners.
Contents
Preface............................................................................................................................... v
About This Document........................................................................................................ v
Document Conventions...................................................................................................... v
Finding Operating System Information............................................................................. vi
Finding Hardware Information.......................................................................................... vi
Finding Additional ISM Software Information................................................................. vi
Finding Intergraph on the Internet.................................................................................... vii
Getting Telephone Support .............................................................................................. vii
Getting Documentation and Training.............................................................................. viii
Using the Intergraph Bulletin Board Service ..................................................................viii
Using the Intergraph FAXLink.......................................................................................... ix
1 InterSite Server Monitor Overview............................................................................. 1
Server Setup Overview....................................................................................................... 1
Monitoring Console Setup Overview................................................................................. 4
Communications Overview................................................................................................ 4
Monitoring Software Overview.......................................................................................... 5
Getting Started ................................................................................................................... 6
iii
2 Installing and Configuring the ISM Software ............................................................ 7
Before Installing the Software............................................................................................ 7
Installing and Configuring SNMP Service on the System.................................................. 7
Installing and Configuring Windows NT SNMP Service on a Windows NT 3.51
System.................................................................................................................. 8
Installing and Configuring Windows NT SNMP Service on a Windows NT 4.0
System................................................................................................................ 11
Installing the ISM Software.............................................................................................. 16
Configuring the ISM Board on the Server........................................................................ 17
Configuring Event Forwarder on the Server..................................................................... 18
Using LANDesk Server Manager..................................................................................... 20
Configuring the Monitoring Console................................................................................ 21
Storing Modem Information .............................................................................. 21
Logging into an SMM Session........................................................................... 22
Configuring Modems and Monitoring Console Alert Destinations.................... 23
Configuring a Paging Service ............................................................................ 26
Configuring SMM User Accounts ..................................................................... 30
Removing ISM Software.................................................................................................. 32
3 Using ISM Software.................................................................................................... 33
Using Microsoft Windows Network Monitoring.............................................................. 34
Using SMM Agent........................................................................................................... 35
SMM Configuration........................................................................................... 36
iv
SMM Events.......................................................................................................36
SMM Session.....................................................................................................36
SMM Statistics...................................................................................................37
SMM Status........................................................................................................37
Using Historian.................................................................................................................38
Using DMI........................................................................................................................38
Using NT Performance Monitor.......................................................................................39
Using SMM Modem Transport ........................................................................................40
Index................................................................................................................................ 41
Preface
InterSite Server Monitor Setup Guide describes the purpose and use of the InterSite Server
Monitor (ISM) software, explains how to install, configure, and use it, and gives a brief
description of the Server Monitor Module (SMM) utilities.
About This Document
InterSite Server Monitor Setup Guide is organized as follows:
u
Chapter 1, “InterSite Server Monitor Overview,” describes ISM for InterServe 6xx
systems (630 and above), system setup, monitoring console setup, flow of
communications between the system and monitoring console, monitoring software, and
how to find additional information.
u
Chapter 2, “Installing and Configuring the ISM Software,” describes how to install and
configure the services, software, and utilities that comprise the ISM software.
v
u
Chapter 3, “Using ISM Software,” explains Windows NT Network monitoring, and
provides introductions to using SMM Agent, Historian, Desktop Manager Interface
(DMI), NT Performance Monitor, and SMM Modem Transport.
u
The Index provides references to information in this document.
Document Conventions
Bold
Italic Variable values that you supply, or cross-references.
Monospace
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
CTRL+D Press a key while simultaneously pressing another key; for example, press
Commands, words, or characters that you key in literally.
Output displayed on the screen.
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL and D simultaneously.
vi
Finding Operating System Information
For more detailed information on the Windows NT Workstation 4.0 operating system, refer to
the printed and online Windows NT documentation from Microsoft:
u
For basic information on using and installing Windows NT Workstation 4.0, refer to Start
Here, delivered in the Windows NT Workstation software package.
u
For detailed information on using Windows NT Workstation 4.0, refer to Windows NT
Workstation Help.
For more information on using the Windows NT 3.51 operating system, refer to the printed
and online Windows NT documentation from Microsoft:
u
For information on installing Windows NT Workstation 3.51, refer to the Installation
Guide, delivered in the Windows NT Workstation software package.
u
For information on using Windows NT Workstation 3.51, refer to the online System
Guide, delivered on the Windows NT software CD-ROM, and to Windows NT
Workstation Help.
Finding Hardware Information
For more information about the InterSite Server Monitor Module, refer to the hardware
documentation delivered with your InterServe system.
Finding Additional ISM Software Information
This Setup Guide provides only the information you need to set up the ISM board for use, and
to install and use the LANDesk Server Manager software and ISM software on a Windows
NT-based InterServe6xx system (630 and above). You can find detailed information about
the LANDesk Server Manager and the Server Monitor Module in the following
documentation delivered with ISM software:
u
LANDesk Server Manager Help
u
LANDesk Workgroup Manager SNMP Event Forwarder Help
u
Intel LANDesk Server Monitor Module User’s Guide
u
Intel LANDesk Server Manager User’s Guide
u
Intel LANDesk Server Manager Setup Guide
Finding Intergraph on the Internet
You can find Intergraph on the Internet in the following ways:
u
On the World Wide Web, visit Intergraph Online at http://www.intergraph.com. From
the home page, go to Drivers and Updates for the latest system software or application
software updates, or to Customer Services for information on available customer services
and support options.
u
Using a File Transfer Protocol (FTP) program or Gopher program, visit
ftp.intergraph.com or gopher.intergraph.com.
u
Get information from Intergraph’s email server at info@intergraph.com. Put help in the
body of the message (the subject line is ignored) to get information on such subjects as
Intergraph’s online services and where to get World Wide Web browsers.
u
Participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to the
USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to
comp-sys-intergraph@ingr.com is emailed to all subscribers. Incoming email messages
are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.
vii
Getting Telephone Support
If you experience problems with your Intergraph product, or have questions about the
information in this document, you can contact Intergraph for help.
u
In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).
u
Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph system or software.
Have the following information readily available when you call:
u
Your service number and your Customer Personal Identification Number (CPIN). The
CPIN is assigned to you the first time you call the Customer Response Center.
u
The product’s name or model number.
u
The product’s serial number.
u
Your name and telephone number.
u
A brief description of the question or problem.
viii
Getting Documentation and Training
You can purchase additional product documentation from Intergraph.
u
In the United States, contact your sales account representative, call the Intergraph Order
Desk at 1-800-543-1054, or send a fax to 1-800-548-3318 to place an order. If you call
or fax the Order Desk, have the document numbers ready for the items you wish to
purchase.
u
Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph product to place an order.
To find information on training for Intergraph products, or to enroll for an available class,
contact Intergraph Training Solutions at 1-800-240-3000.
Using the Intergraph Bulletin Board Service
Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an
electronic forum for Intergraph customers to exchange information with Intergraph’s technical
and marketing staff, and with other Intergraph customers. You can use the IBBS to get
technical support information, documentation and training information, programs, and
software updates and fixes. The IBBS is also available for you to give suggestions, make
inquiries, and report problems.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if
you are using a 2,400 baud connection.
3. Mirror sites are maintained for locations outside the United States. Information on these
sites is available on Intergraph Online, Intergraph’s World Wide Web server.
4. When connected, respond to the login request by keying in your user ID. If you have not
connected before, key in new to create a user ID.
5. Follow the menus to find what you need. If you are new to computer bulletin boards, the
IBBS provides clear choices and plenty of online help. A text file that explains IBBS
commands and organization is available for you to download.
If you have trouble connecting to or using the IBBS, log a support request through the
Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a
message for the System Operator (Sysop) at 1-205-730-1413.
Using the Intergraph FAXLink
Use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7
days a week. From a touch-tone phone or fax machine phone:
u
Call 1-800-240-4300 to get new user instructions, an index listing of available documents,
and an overview of the categories of available information.
u
Call 1-205-730-9000 to order the documents (up to 5 per call).
Follow the prompts provided to locate and deliver the information you need.
ix
x
1 InterSite Server Monitor
Overview
The InterSite Server Monitor (ISM) is a server management tool that enables administrators to
remotely monitor Windows NT server problems across the network from a central site. The
central site is called the monitoring console, or the console.
ISM hardware and software work with Intel’s LANDesk Server Manager product to monitor
Windows NT servers. From the monitoring console, you can view the configuration of a
server, make changes to the configuration, monitor server information and statistics, and
diagnose problems.
Server Setup Overview
The ISM board monitors a Windows NT server’s temperatures and voltages. The internal PC
Card modem (which is delivered to you, and which you install) in the ISM board provides
remote access to the server while the network of the server is down. The modem is also used
to dial specified telephone numbers (such as a paging service, or the monitoring console)
when critical events occur.
1
Intergraph InterServe 6xx systems (630 and above) are delivered with an installed ISM board.
To use the ISM board to monitor the system, you must install a PC Card modem in the ISM
board, and install and configure the ISM software.
u
For information on removing and re-installing the ISM board, see the hardware
documentation delivered with your InterServe system.
u
To install and configure the ISM software, see Chapter 2, “Installing and Configuring the
ISM Software” in this document.
To install the PC Card modem in the ISM board:
1. Shut down and turn off power to the system.
2. Locate the IBM International PC Card modem, the modem adapter (a modem-to-RJ-11
plug), and the black EMI Snap-On suppressor in the shipping boxes. The modem and
modem adapter are shipped in one box; the EMI Snap-On suppressor is delivered in the
InterServe system’s Accessories box.
2
3. Locate the installed ISM board, and orient the PC Card modem correctly before inserting
it into the PC Card modem slot. The following explains the way the PC Card modem
label should face when inserted into the slot. The following figures show the location of
the PC Card modem slot on each type of InterServe system.
For InterServe 630, 635, 640, and 645 systems, the PC Card modem label faces to the
left:
PC Card
Modem Slot
For InterServe 650 and 660 systems, the PC Card modem label faces to the left:
PC Card
Modem Slot
3
For InterServe 650tx and 660tx systems, the PC Card modem label faces down toward the
floor:
PC Card
Modem Slot
4
4. After orienting the PC Card modem label correctly, insert the PC Card modem into its
slot in the ISM board. Push the PC Card modem into the slot until it clicks into place.
5. Connect the modem adapter to the PC Card modem. The adapter connector is keyed for
proper insertion.
6. Attach the black EMI Snap-On suppressor to the telephone cord.
7. Plug one end of the telephone cord into the modem adapter (the RJ-11 port); then plug the
other end of the telephone cord into the telephone wall jack.
8. Turn on power to the InterServe system.
Monitoring Console Setup Overview
The monitoring console monitors a Windows NT-based InterServe system in which the ISM
board and PC Card modem are installed.
To monitor a Windows NT server from the monitoring console, you install selected parts of
the ISM software, and either install an internal modem or attach an external modem to the
monitoring console.
u
To install an internal or external modem to the monitoring console, see the documentation
delivered with your modem.
u
To install and configure ISM software on the monitoring console, see Chapter 2,
“Installing and Configuring the ISM Software” in this document.
The ISM software installed on the monitoring console does not include Intergraph’s InterSite
Watchdog software, which is available separately. Watchdog monitors the Windows NT
Event Log on the InterServe system and notifies you of any informational messages, warnings,
and errors. You can configure Watchdog to run a batch file, send mail, and perform other
tasks, depending on the level of the detected event. You can also configure Watchdog to take
different actions depending on the level of alert and the time. For example, you can configure
Watchdog to send mail to you during the day, and to run a batch file at night if it finds a
warning in the Windows NT Event Log on the server it is monitoring.
Communications Overview
Communication between a monitoring console and an InterServe system with an installed ISM
board is classified as in-band communication or out-band communication. The server and
monitoring console have in-band communication when they make connections through the
network. The server and monitoring console have out-band communication when they make
connections by modem and telephone lines. If the Windows NT operating system is
operational on the InterServe system, the server and the monitoring console can have in-band
or out-band communication; in-band communication is most often used and preferred. If the
InterServe system or the network is not functional, only out-band communication is possible.
If the ISM software and the LANDesk Server Manager detect hardware events (such as a
temperature breaking tolerance) or software events (such as a session login access violation),
an alert (also known as a trap) is sent to the monitoring console or the system administrator as
follows:
1. If the ISM board can communicate with its Windows NT driver, it sends an in-band alert
to the monitoring console.
2. If the ISM board cannot communicate with its Windows NT driver, it attempts to send the
alert out-band (with its modem) to the monitoring console.
3. If the ISM board cannot deliver the alert out-band to the defined monitoring console, it
attempts to send the alert to a pager.
4. If the pager service is not configured, the alert is not delivered.
You can configure ISM to deliver out-band alerts depending on the day and time. For
example, you can configure ISM to only send out-band alerts to a pager after regular work
hours. See the LANDesk Server Manager Help and the Intel LANDesk Server Monitor
Module User’s Guide for more information.
5
Monitoring Software Overview
The LANDesk Server Manager software on a monitoring console monitors a Windows NTbased InterServe system for events you specify.
The Simple Network Management Protocol (SNMP) Event Forwarder (part of LANDesk
Server Manager) is used to specify which applications and services to monitor on the server.
The SNMP Event Viewer, when run on the monitoring console, displays the in-band alerts
sent from the server.
Although the SNMP Event Forwarder and SNMP Event Viewer allows you to configure the
applications and services to monitor, you can only configure a sound file (.
the Event Viewer detects a particular event. You also cannot save the list of events and alerts
to a file.
To configure and use SNMP Event Forwarder and SNMP Event Viewer, see SNMP Event
Forwarder Help.
WAV) to play when
6
Getting Started
Go to Chapter 2 for instructions to install and configure the ISM software. Then to learn how
to access and use ISM software, go to Chapter 3.
This Setup Guide provides only the information you need to set up the ISM board for use, and
to install and use the LANDesk Server Manager software and ISM software, on a Windows
NT-based InterServe 6xx system (630 and above). You can find detailed information about
the LANDesk Server Manager and the Server Monitor Module in the following
documentation:
u
LANDesk Server Manager Help
u
Intel LANDesk Server Monitor Module User’s Guide
u
Intel LANDesk Server Manager User’s Guide
u
Intel LANDesk Server Manager Setup Guide
2 Installing and Configuring the
ISM Software
Follow the instructions in this chapter to install and configure InterSite Server Monitor (ISM)
software on an InterServe 6xx system (630 or above) or on a monitoring console.
Before Installing the Software
Before you install ISM software on a system, make sure the system meets the following
requirements:
u
The IBM International PC Card modem is installed in the ISM board.
u
A network adapter is installed in the system, and the system is connected to the network.
u
Windows NT TCP/IP networking software is installed and configured on the system.
7
u
You are logged onto a user account with Administrator privileges.
For information on installing the PC Card modem in the ISM board, refer to Chapter 1 of this
document. For information on installing and configuring Windows NT TCP/IP networking
software, refer to the system’s hardware documentation and to Windows NT documentation
and Help.
Installing and Configuring SNMP Service on the System
Before installing ISM software on an InterServe system running Windows NT, you must
install and configure the Windows NT Simple Network Management Protocol (SNMP)
Service. If the SNMP Service is already installed and configured, you may skip this section.
The following sections contain installation instructions for a Windows NT 3.51 system and for
a Windows NT 4.0 system. Use the instructions that apply to the version of Windows NT on
your InterServe system.
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