Intergraph InterServe 8400 User Manual

InterServe 8400
System Setup
September 1998 DHA018740

Copyright

1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any derivative work, without written consent from Intergraph Computer Systems.
Intergraph Computer Systems, Huntsville AL 35894-0001

Notice

Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.

Trademarks

Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems. InterServe is a trademark of Intergraph Computer Systems.
Other brands and product names are trademarks of their respective owners.

FCC/DOC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil
numérique de la classe A respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.

Warnings

Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified service personnel. Only qualified service personnel should attempt to perform any service-related procedures on the system.

Notes

This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or in the operating instructions.

Contents

Preface..................................................................................................................................... ix
About This Document ..............................................................................................................ix
Document Conventions............................................................................................................ix
Operating System Information................................................................................................... x
Hardware Information............................................................................................................... x
Ergonomic Information............................................................................................................. x
Customer Support..................................................................................................................... xi
1 Getting Started .................................................................................................................... 1
Before You Begin...................................................................................................................... 2
Preparing for Setup.................................................................................................................... 3
Starting the System.................................................................................................................... 5
Going Through Setup................................................................................................................ 8
Finishing Operating System Setup.............................................................................................8
Using InterSite Programs .......................................................................................................... 9
What’s Next?........................................................................................................................... 10
v
Hardware and Software Support Services.................................................................. xi
World Wide Web....................................................................................................... xi
Intergraph Bulletin Board Service.............................................................................. xi
FAXLink................................................................................................................... xii
Telephone.................................................................................................................. xii
More Support Options............................................................................................... xii
System Keys................................................................................................................ 2
Preparing Your System............................................................................................... 2
Creating an Emergency Repair Disk........................................................................... 8
Creating System Software Backup Diskettes.............................................................. 9
2 Configuring the System..................................................................................................... 11
Configuring the Video Display................................................................................................ 12
Changing the Default Video Display Driver............................................................. 12
Correcting Video Display Problems.......................................................................... 12
Installing MegaRAID Power Console Software...................................................................... 13
Configuring Additional Drives for the RAID Disk Array....................................................... 14
Basic RAID Hardware Information........................................................................... 14
Standard RAID Disk Drives Configuration............................................................... 15
Additional RAID Disk Drives Configuration............................................................ 17
Ensuring Correct PC Card Hard Disk Operation..................................................................... 18
Installing and Configuring LanSafe UPS Software................................................................. 19
Disabling Command Queuing................................................................................................. 20
Installing QFE Update Software.............................................................................................. 21
Creating an Emergency Repair Disk ....................................................................................... 21
Installing the InterSite Server Monitor.................................................................................... 21
Getting Operating System Updates.......................................................................................... 21
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3 Using the System................................................................................................................ 23
Taking Precautions.................................................................................................................. 24
Starting and Stopping the System............................................................................................ 24
System Alert............................................................................................................................ 25
LCD Screen............................................................................................................................. 28
Startup Messages....................................................................................................... 29
System Status Information........................................................................................ 30
RAID Status Information.......................................................................................... 32
System Status Menus............................................................................................................... 32
Entering a Password when Prompted........................................................................ 33
Enable and Disable the Intruder Alert....................................................................... 33
Configure the Audible Alarm Operation................................................................... 34
View the Internal Temperatures or Change the Temperature Scale.......................... 34
View the Fan Status................................................................................................... 35
View the Power Supply Status.................................................................................. 36
View the Voltage Status............................................................................................ 37
View the System Power Status.................................................................................. 37
View Processor Board Information........................................................................... 38
View Processor (CPU) Information.......................................................................... 38
View General Memory Information.......................................................................... 38
View Memory SIMM Socket Information................................................................ 39
View I/O Expansion Board Information ................................................................... 39
View PCI Expansion Slot Information...................................................................... 39
View ISA Expansion Slot Information...................................................................... 40
View Power Distribution Board and Firmware Information..................................... 40
View I/O Connector Board Information.................................................................... 40
View LCD Board Information .................................................................................. 40
Set the System Clock (RTC)..................................................................................... 40
Set the System Monitor Firmare Password ............................................................... 41
Change the Polling Interval....................................................................................... 42
Change the Ambient Heat Threshold........................................................................ 42
View the State of the System Monitor Firmware when Last Rebooted..................... 43
Manually Reboot the System Monitor Firmware...................................................... 43
RAID Section Status Menus.................................................................................................... 44
Turn Off the RAID Alarm......................................................................................... 45
View RAID Confguration Information..................................................................... 45
View the Last POST Results..................................................................................... 45
View the Internal Temperature.................................................................................. 45
View SCSI ID Information........................................................................................ 46
View the Internal Heat Threshold............................................................................. 46
Status LEDs............................................................................................................................. 46
Disk Activity LEDs................................................................................................................. 48
Sliding Rack-mount Devices................................................................................................... 48
Base Unit................................................................................................................... 49
Keyboard Tray .......................................................................................................... 50
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Additional User Information ................................................................................................... 50
4 Configuring the BIOS ....................................................................................................... 53
Basic Input Output System (BIOS) ......................................................................................... 54
Starting AMIBIOS Setup ........................................................................................................ 54
Setup Menu ............................................................................................................................. 55
Standard .................................................................................................................... 55
Advanced .................................................................................................................. 57
Chipset...................................................................................................................... 60
PCI/PnP..................................................................................................................... 61
Peripheral.................................................................................................................. 63
Security Menu.........................................................................................................................65
Supervisor Password................................................................................................. 65
User Password........................................................................................................... 65
Changing or Removing the BIOS Password ............................................................. 66
Anti-Virus................................................................................................................. 66
Utility Menu............................................................................................................................ 66
Language................................................................................................................... 66
Detect IDE ................................................................................................................ 67
Default Menu........................................................................................................................... 67
Original..................................................................................................................... 67
Optimal ..................................................................................................................... 67
Fail-safe..................................................................................................................... 68
Reprogramming the BIOS....................................................................................................... 68
Changing the System Boot Sequence...................................................................................... 70
Assigning System Resources for Option Cards....................................................................... 70
Summary of Optimal and Fail-safe Settings............................................................................ 71
5 Troubleshooting................................................................................................................. 75
Checking the System............................................................................................................... 76
System Boot Errors ................................................................................................................. 77
Series of beeps and error message displays............................................................... 77
One or more RAID controllers is not recognized...................................................... 78
Does not boot from the expected boot device ........................................................... 78
Incorrect number of processors display..................................................................... 78
Total amount of memory does not display................................................................ 79
DMA bus timeout message displays......................................................................... 79
Hardware Errors...................................................................................................................... 79
Does not boot from drive A ...................................................................................... 79
I/O card parity error message displays...................................................................... 80
“Invalid configuration information for SLOT XX” message displays...................... 80
CD-ROM drive LED does not light.......................................................................... 80
Combo drive not recognized..................................................................................... 80
Combo drive LEDs do not light................................................................................ 81
PC Card does not work, or is not recognized............................................................ 81
CD-ROM drive is not recognized ............................................................................. 81
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Unsuccessful connection to serial device.................................................................. 82
Date and time information on LCD screen does not display..................................... 82
“Battery voltage low” message displays during system startup.................................82
Date and time information on the system monitor does not display.......................... 82
6 Installing System Software ............................................................................................... 83
Before You Begin.................................................................................................................... 84
System Software Products....................................................................................................... 84
Installing Windows NT Server 4.0.......................................................................................... 85
Getting Operating System Updates.......................................................................................... 86
7 Power and Rack Information...........................................................................................87
Power Requirements................................................................................................................ 88
Domestic AC Distribution Box................................................................................. 88
Non-Domestic AC Distribution Box......................................................................... 89
Equipment Power Loads ........................................................................................... 89
Intergraph Rack Requirements................................................................................................ 90
Index....................................................................................................................................... 91
Returned Goods Authorization (RGA) Form Warranty Procedure Repair Depot Address Labels

Preface

InterServe 8400 System Setup contains information for setting up and configuring your InterServe 8400 server.

About This Document

InterServe 8400 System Setup is organized as follows:
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Chapter 1, “Getting Started,” describes starting the system for the first time, going through Windows NT Setup, and using the Welcome dialog.
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Chapter 2, “Configuring the System,” describes configuring the system with Windows NT Server and other software provided by Intergraph.
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Chapter 3, “Using the System,” describes how to start, stop, and restart the system. It also describes how to use the system alerts, LCD screen, system status menus, RAID section menus, and the status LEDs.
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Chapter 4, “Configuring the BIOS,” describes how to use AMIBIOS Setup, reprogram the BIOS, change the system boot sequence, and assign system resources for option cards.
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Chapter 5, “Troubleshooting,” provides a list of system problems and ways to correct them.
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Chapter 6, “Installing System Software,” provides information you will need to install the operating system and associated system software.
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Chapter 7, “Power and Rack Information,” provides system power information, such as operating voltages, rated current and rated load, and information on using the system in an Intergraph rack.

Document Conventions

Bold
Italic Variable values that you supply, or cross-references.
Monospace
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and directories.
CTRL+D Press a key while simultaneously pressing another key; for example, press CTRL
Commands, words, or characters that you key in literally.
Output displayed on the screen.
You can type filenames and directory names in the dialog boxes or the command line in lowercase unless directed otherwise.
and D simultaneously.
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Operating System Information

For more detailed information on the operating system, see the printed and online Microsoft documentation delivered with the system.
See the Late-Breaking News shipped with your system for important software and documentation information not covered in this document.

Hardware Information

An online introduction to your new system is provided in the System Introduction, which covers subjects such as the following:
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System features
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System controls and connections
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Intergraph customer support
You can display the System Introduction by using the InterSite Welcome dialog or by opening the
SYSINTRO.HLP file on your system.
Detailed reference information for your new system is available in the System Reference, which covers subjects such as the following:
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Installing system hardware
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Setting up system hardware
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Printed circuit board descriptions
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Peripheral storage device descriptions
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Wiring diagrams and functional block diagrams
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Upgrading and servicing procedures
See the Late-Breaking News shipped with your system for important hardware and documentation information not covered in this document.

Ergonomic Information

Read the Ergonomics Guide delivered with your system for valuable information on ways to minimize repetitive stress injuries when working with a computer.

Customer Support

Intergraph Computer Systems offers an assortment of customer support options.

Hardware and Softwa r e Suppor t Services

Intergraph Computer Systems provides a variety of hardware services for Intergraph and third­party equipment. Services include warranty upgrades, repair depot service, on-site hardware maintenance, system administration, and network consulting. Hardware purchased from Intergraph Computer Systems includes a factory warranty ranging from 30 days to three years. A detailed warranty description is available on the World Wide Web; see the Support pages at http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days following shipment of a hardware or software product. This includes World Wide Web access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help Desk) support. At the end of the complimentary support period, you can purchase other levels of software support.

World Wide Web

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You can visit Intergraph Computer Systems on the World Wide Web at http://www.intergraph.com/ics. On these pages, you can get news and product information, technical support information, software updates and fixes, and more.

Intergraph Bulletin Board Servi ce

On the Intergraph Bulletin Board Service (IBBS), you can get technical support information, software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, call 1-205-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new to
create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.
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If you have trouble connecting to or using the IBBS, call the Customer Response Center at 1­800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at 1­205-730-1413.

FAXLink

To use the FAXLink:
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Telephone

To get customer support by telephone:
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Call 1-800-240-4300 for information on how to get technical support information using the FAXLink.
Call 1-205-730-9000 to get documents (up to five per call).
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays).
Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor.
Have the following information available when you call:
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Your service number, which identifies your site to Intergraph Computer Systems. You use your service number for warranty or maintenance calls.
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Your Customer Personal Identification Number (CPIN). You get a CPIN the first time you call the Customer Response Center; it is associated with your service number for future call logging.
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The product’s name or model number.
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The product’s serial number. Software product serial numbers are included in the product packaging. Hardware product serial numbers are on a sticker affixed to the hardware product.
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Your name and telephone number.
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A brief description of the question or problem.

More Support Options

To get information on more customer support options:
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Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
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For hardware support questions in the United States, call 1-800-763-0242.
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For software support questions in the United States, call 1-800-345-4856.
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Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor.
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1 Getting Started

This chapter provides instructions for starting and setting up the system software for the InterServe 8400 server. If you need information on setting up any of the system hardware, see the System Reference delivered with the system.
Before You Begin...............................................................................................................2
System Keys......................................................................................................... 2
Preparing Your System........................................................................................2
Preparing for Setup.............................................................................................................3
Starting the System.............................................................................................................5
Going Through Setup......................................................................................................... 8
Finishing Operating System Setup......................................................................................8
Creating an Emergency Repair Disk.................................................................... 8
Creating System Software Backup Diskettes....................................................... 9
Using InterSite Programs ................................................................................................... 9
What’s Next?....................................................................................................................10
1
2

Before You Begin

System Keys

You should have two sets of keys for the system: one set for the internal RAID door, and the other set for all other locks (front and back rack doors, base unit power switch, keyboard tray).
If you purchased rack-mount InterRAID-8e cabinets for your system, they use the same key as the internal RAID door.

Preparing Your System

You can do either of the following to prepare your system for use.
Use the System in its Default Setup
If you want to get going with Intergraph’s default setup, go to “Preparing For Setup” in this chapter. If you start the system, and then turn it off before completing the instructions in Chapter 2, “Configuring the System,” you will have to reload the operating system and system software.
Reload the Operating System
Intergraph installs the operating system through Phase 1 of the Windows NT Setup process. Phase 2 involves establishing a domain name, determining a security role, and setting up user accounts. If you want to reload the operating system and system software, instead of completing Phase 2 of Setup, see Chapter 6, “Installing System Software.”
Reconfigure the RAID Drives
For RAID systems, the default RAID setup is three disk drives striped to RAID level 5, including “write through” write policy, and “cached” I/O policy. The default setup is described in more detail in the section, “Standard RAID Disk Drives Configuration” of Chapter 2, “Configuring the System.” If you want to reconfigure the RAID setup, refer to the InterRAID documentation.

Preparing for Setup

Your system’s primary system disk drive and additional disk drives were formatted and partitioned before shipment. In Explorer or My Computer, you can right-click a disk drive and click Properties to display the drive’s partition size and file system format. To view partition and format information for all disk drives, you can use Disk Administrator. See the operating system documentation and Help for more information on these tools.
The Windows NT Server operating system is partially installed on the primary system disk. After setting up the system, you must start the system and complete Windows NT Setup to configure the system for use. Parts of the installation procedure require information that you must supply.
WARNING Do not turn on the system power until you are ready to configure Windows NT Server. If
you start the system, and then restart it before completely configuring Windows NT Server, you will have to reinstall Windows NT Server as described in Chapter 7,
“Installing System Software.”
Before you begin, have the following available:
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Microsoft’s Start Here document.
3
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Documentation for any expansion boards purchased from Intergraph.
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Several blank, formatted diskettes to create backup diskettes containing system software.
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Intergraph backup diskettes delivered with your system.
Obtain and record the following information:
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Your name, and the name of your company or organization: __________________________________
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The CD Key from the Windows NT Server CD case, or the Product ID Number from Start Here or the registration card: __________________________________
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A username for setting up a user account. __________________________________
If the system is connected to a network, obtain and record the following information from your network administrator:
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Computer name for your system: __________________________________
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Workgroup name (if the system will be part of a workgroup): __________________________________
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Domain name (if the system will be part of a Windows NT domain): __________________________________
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Security role for your system in the Windows NT domain -- primary domain controller, backup domain controller, or domain server: __________________________________
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If your system will be acting as a backup domain controller or domain server, username and password of an authorized domain administrator account: __________________________________
NOTE Determine the security role for your server before beginning system configuration. You cannot
change a server to a domain controller without reinstalling Windows NT Server. A domain controller maintains security policy and performs user authentication for a domain. Servers may be part of a domain, although they do not have to participate in a domain. Refer to the operating system documentation for a detailed explanation of the differences between domain controllers and servers.
If the system is connected to a network that uses the Transmission Control Protocol/Internet Protocol (TCP/IP), obtain and record the following TCP/IP networking information from your network administrator:
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Internet Protocol (IP) address for your system: __________________________________
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IP subnet mask for your system: __________________________________
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IP domain name for your network: __________________________________
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IP address for your network’s default gateway: __________________________________
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IP addresses for your network’s Domain Name System (DNS) servers, if any:
__________________________________
The Windows NT delivery media contains software and drivers for both Reduced Instruction Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution files, make sure to install them from the \
I386 directory (the Intel software directory) on the
delivery media. For example, if you are installing a device driver from the Windows NT CD-ROM, key in the following when asked for the path to the file, where drive is the drive letter for the CD-ROM drive:
drive:\i386

Starting the System

Follow the sequence in this section when powering on the system for the first time. Start the InterServe 8400 base unit last.
WARNING Do not turn on system power until you are ready to configure Windows NT Server. If
you start the system, and then restart it before completely configuring Windows NT Server, you will have to re-install Windows NT Server as described in Chapter 6,
“Installing System Software.”
NOTE If your system has an Uninterruptible Power Supply (UPS), the UPS powers on automatically
when it is connected to the wall outlet. Ignore the AC distribution box information in the following procedure.
To turn on power to the system and associated peripherals:
1. Turn on power at the AC distribution box. The power switch is located next to the power
cord. Press the power switch to the on position, denoted by the | symbol. The lamp on the back of the AC distribution box will turn red when power is applied.
2. Turn on power to the InterRAID-8e Cabinet. The power switch is behind the disk drive
door, in the upper left corner. Use the keys supplied with the InterRAID-8e to open the door. Press the power switch to the on position, denoted by the | symbol. A long beep will sound as power is applied to the cabinet. Wait for the beep to cease before turning on power to any additional equipment.
5
3. Turn on power to any additional rack-mounted equipment. This may include equipment
such as network hubs, routers, and so on, as described in the documentation supplied with the equipment.
4. Turn on power to the monitor. Press the power switch on the front of the monitor.
6
5. Turn on power to the InterServe 8400 base unit. Ensure the base unit circuit breaker
switch is in the on position (up). The switch is on the back of the base unit, as shown in the following figure.
Circuit Breaker
Switch
The server uses a three-position keyswitch on the front of the base unit for starting, stopping and restarting the system. Each position (o = off, | = on, // = restart) is symbolized along the edge of the keyswitch as shown in the following figure.
Keyswitch
To start the InterServe 8400 base unit:
7
1. Insert the key for the base unit into the keyswitch.
2. Turn the key to the | position.
As the system starts, the fans on the front start, the LEDs flash green and amber, the LCD screen lights up and displays startup messages, and the LEDs under the drives flash green and amber.
WARNING The fans on the front of the base unit are capable of drawing loose attire (clothing,
badges, necklaces, etc.) and long hair into the fans, possibly causing personal injury or damage to the fans.
After a few moments, the LEDs remain steady green. If any of the LEDs remain amber or do
not light, there is a problem with the system. Refer to Chapter 5, “Troubleshooting,” to determine the problem. If LEDs under the disk drives remain amber, refer to the InterRAID documentation for troubleshooting help.
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Going Through Setup

The first time you start the system, it boots to the Microsoft End User License Agreement (EULA) screen. After you read and accept the EULA, Setup continues. Follow the on-screen instructions to complete the Setup process. Take the default settings provided by Setup, except as noted below:
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Allow Setup to configure the network only if you have an installed network adapter, and the system is connected to the network.
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When prompted to create an Emergency Repair Disk, do so.
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If you do not set up a user account during Setup, press ENTER or click OK at the logon dialog to log on to the operating system. You can set up a user account and join a workgroup or domain after you configure the video display and networking.
For more information on Setup, and on using the interface features of the operating system, refer to the operating system documentation and Help.

Finishing Operating System Setup

After operating system Setup is completed, a “Press to finish setup” icon displays on the operating system desktop. Double-click this icon, or select Programs/InterSite/Welcome from the operating system Start menu, to display InterSite Welcome.
InterSite Welcome helps you do the following:
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Create a repair disk for the operating system.
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Create backup diskettes of device driver software and other system software products.
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Get the latest driver and other system software from the World Wide Web.
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Display an online System Introduction for your system.
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Learn about Intergraph Computer Systems customer support.
You should take advantage of the tools provided by InterSite Welcome to ensure that your system is fully ready for use. See InterSite Welcome for more information. Also see the following sections for information on creating an Emergency Repair Disk and creating backup diskettes.

Creating an Emergency Repair Disk

If you did not create an Emergency Repair Disk during Setup, use the tools provided by InterSite Welcome to do so. See the operating system documentation and Help for
information on creating an Emergency Repair Disk. You should also update an Emergency Repair Disk after you finish configuring the system.
In the event of corrupted disk drives, the files on the repair diskettes restore the contents of the operating system registry at the time the operating system was installed, along with the standard operating system drivers.

Creating System Software Backup Diskettes

Backup media for some device driver software and system software products may not be delivered with the system. Use InterSite Version Manager, available through InterSite Welcome, to create system software backup diskettes.
Version Manager lets you create backup diskettes containing device driver software and system software products that were installed on the system before shipment, and which are not available on the operating system CD-ROM. You may need these backup diskettes later -- for example, if you have to reinstall a device driver or the operating system.
NOTE InterServe products are delivered with backup media of all drivers and other system software
products.
9
NOTE You may not have to create backup diskettes for all system software. If Version Manager
does not list drivers or other system software products, then they are available on the operating system software CD, or on backup media delivered with the system.
If the system requires Quick-Fix Engineering (QFE) update software, it is included in the system software available for backup diskette creation. QFE update software contains fixes for operating system problems or limitations, and is only shipped with the system if it is needed. If QFE update software is shipped with the system, you should create a QFE backup diskette for use if you have to reinstall the operating system. See the QFE diskette for information on the applicability and installation of QFE update software on your system.
See Version Manager Help for information on creating system software backup diskettes. Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin boards for new and updated drivers.
README.TXT file on the

Using InterSite Programs

InterServe 8400 systems ship with the following InterSite programs:
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InterSite Version Manager is a tool for creating system software backup diskettes, and for updating device drivers and other system software products installed on the system.
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InterSite Hardware Monitor is an easy-to-use interface to instrumentation data measured by sensors inside the computer. Event information is reported to the Windows NT Event Log and displayed graphically. For example, temperatures inside the system chassis display on color-coded temperature scales.
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InterSite DMI Console gives easy access to the system’s status and configuration information. The Console is based on the Desktop Management Interface (DMI), through a window containing a graphical information tree view pane, a service provider component information pane, and a message pane. DMI Console works with the Desktop Management Interface (DMI), a technology standard that enables the effective management of personal computers (PCs).
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InterSite Watchdog is a system monitoring tool with remote monitoring capabilities. You can install Watchdog on a system running Windows NT, and use it to monitor workstations and servers also running Windows NT.
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InterSite ECC Memory Monitor is a tool for warning of a potential memory failure. ECC Memory Monitor watches for single-bit memory errors and records them in the Windows NT Event Log, and tracks error counts in the Windows NT Registry.
From the operating system Start menu, go to Programs/InterSite to find the InterSite programs on your system. See the online Help for each InterSite program for more information on how to use the program.

What’s Next?

Follow the instructions in Chapter 2, “Configuring the System,” to configure the system software.

2 Configuring the System

Follow the instructions in this chapter to configure the InterServe 8400 server for use.
Configuring the Video Display................................................................................................ 12
Changing the Default Video Display Driver............................................................. 12
Correcting Video Display Problems.......................................................................... 12
Installing MegaRAID Power Console Software...................................................................... 13
Configuring Additional Drives for the RAID Disk Array....................................................... 14
Basic RAID Hardware Information........................................................................... 14
Standard RAID Disk Drives Configuration............................................................... 15
Additional RAID Disk Drives Configuration............................................................ 17
Ensuring Correct PC Card Hard Disk Operation..................................................................... 18
Installing and Configuring LanSafe UPS Software................................................................. 19
Disabling Command Queuing................................................................................................. 20
Installing QFE Update Software.............................................................................................. 21
Creating an Emergency Repair Disk ....................................................................................... 21
Installing the InterSite Server Monitor.................................................................................... 21
Getting Operating System Updates.......................................................................................... 21
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12

Configuring the Video Display

The first time you start the system, it uses the installed video display adapter running at a resolution of 1024 x 768 to run the video display. For the system to use the installed video adapter at other display resolutions, you must configure the video display driver. Refer to the documentation delivered with the video display adapter for information about available settings. For information on using the Display Properties dialog, refer to the operating system documentation and Help.

Changing the Default Video Display Driver

After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default.
To change the default video display driver:
1. Open System in the Windows NT Control Panel. The System dialog displays.
2. Under Operating System, select the Startup list; then select the appropriate non-VGA
Windows NT Server option from the displayed list.
3. Select OK.

Correcting Video Display Problems

If the system’s video display is black, not synchronized, or distorted after you restart the system, you may have a video configuration problem.
Do not press correct the problem by using the Last Known Good option to return the system to the last known good configuration recorded by Windows NT.
To use the Last Known Good option:
1. Power down and restart the system.
2. Press the space bar at the following prompt:
Press space bar NOW to invoke the Last Known Good Menu
If using the Last Known Good option fails to correct the video display problems, you can obtain a functional video resolution by restarting the system in VGA mode.
CTRL+ALT+DEL to log on to the Windows NT operating system. Instead, try to
To restart the system in VGA mode:
1. Power down and restart the system.
2. At the boot screen, select the VGA mode option.
After logging on to Windows NT in VGA mode, check for the following common configuration problems and solutions:
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A multi-sync monitor is selected, but a graphics display device with different video timings (such as an Intergraph InterVue monitor) is connected to the system. Select the appropriate monitor type as described previously.
u
The monitor selection set by the MGA Monitor application is inappropriate for the monitor connected to the system. Select a new monitor as described previously.
u
A graphics resolution and color depth was selected that exceeds installed Windows RAM (WRAM) display memory. Install and reconfigure the G95 display driver as described previously.
Restart the system and, when the boot screen displays, select the appropriate non-VGA Windows NT Server to use the reconfigured video display driver. If problems persist, contact the Intergraph Customer Response Center at 1-800-633-7248 for help.
13

Installing MegaRAID Power Console Software

NOTE This section only applies to systems with a RAID disk array, which use the AMI RAID
controller.
To monitor and administer the system’s RAID disk array while running Windows NT Server, you must install the MegaRAID Power Console software after configuring Windows NT Server. Install the software from the backup diskette you created using Version Manager. Refer to Version Manager Help for more information about using Version Manager.
To install MegaRAID Power Console software:
1. Log on to Windows NT using an administrative account.
2. Insert the diskette containing the MegaRAID Power Console utility into the floppy disk
drive.
3. Run
4. Respond yes or no appropriately to the questions about Windows NT. At the Welcome
SETUP.EXE on the diskette.
dialog, select Next. The MegaRAID Install Destination Path dialog displays.
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5. If you agree with the destination directory, select Next. Otherwise, select Browse and
enter a new directory path. The files are copied in the directory named \
MEGARAID (or
where you specify) and the MegaRAID program group is created. Setup also displays a message that the driver is present on the system.
For information on configuring and using the RAID disk drives, and for information on using the MegaRAID Power Console, refer to the InterRAID documentation delivered with the system.

Configuring Additional Drives for the RAID Disk Array

NOTE This section only applies to systems with a RAID disk array, which use the AMI RAID
controller.
This section describes the RAID hardware used in the system, explains the standard RAID disk configuration, and provides guidelines to configure additional RAID drives. The standard RAID hardware is pre-configured by Intergraph before shipment. The following information is provided to help you understand how RAID is implemented, which should be valuable if you need to configure additional RAID hardware.

Basic RAID Hardware Information

The InterServe 8400 systems contain three main RAID hardware components:
u
An internal disk section
u
Three or more RAID disk drives
u
One or more RAID controllers (also known as adapters)
The disk section has eight slots for installing RAID disk drives. The slots are numbered from 1 to 8, starting with the right slot. Each slot also has a corresponding SCSI ID number, which is determined by the hardware configuration of the RAID section itself and the installed RAID controller.
u
For technical information about the disk section, refer to the System Reference.
u
For technical information on the RAID controller, refer to the InterRAID documentation.
15
The standard configuration includes three RAID disk drives for the disk section and one RAID controller. The disk drives are installed in slots 1, 2, and 3 of the RAID section, and each one has a label to identify the drive, such as:
04 GB
ADP
1
CH
0
ID
The spaces above ADP, CH, and ID are filled in before shipment to identify the drives.
u
ADP means the RAID controller (adapter) number connected to the RAID section.
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CH means the RAID SCSI bus channel of the adapter (each adapter has two channels).
u
ID means the identification number of the drive in the slot.
NOTE When the standard disk drives are configured by Intergraph (as described below), they
assume the SCSI ID number of the RAID section slot.
The disk drive section is connected to the RAID controller by internal SCSI cables.

Standard RAID Disk Drives Configuration

The following figure shows the RAID section slots, with their attached controller (ADP), and the channel (CH) and SCSI ID (ID) designations. The standard disk drives are installed in slots 1, 2, and 3, as shown by the shaded slots.
ADP 0
Slot
8
SCSI
ID 4
CH 1 CH 0
Slot
7
SCSI
ID 2
Slot
6
SCSI
ID 1
SCSI
Slot
5
ID 0
Slot
4
SCSI
ID 4
Slot
3
SCSI
ID 2
Slot
2
SCSI
ID 1
Slot
1
SCSI
ID 0
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All three drives in the disk section are packed as one logical drive (via MegaRAID Power Console). This makes the drives in the system appear as one partition in Windows NT Disk Administrator.
u
4 GB disk drives result in a 12 GB partition (8 GB partition if the RAID Level is set to RAID 3 or RAID 5). RAID 5 is the default.
u
9 GB disk drives result in a 27 GB partition (18 GB partition if the RAID Level is set to RAID 3 or RAID 5). RAID 5 is the default.
The MegaRAID BIOS and Power Console programs let you view and change the way in which the RAID controller treats the RAID drives. For example, you can change the configuration so that each drive is a separate partition, instead of all three being one partition. When using MegaRAID BIOS or Power Console, the program identifies the drives as Ax-N. Ax represents the logical drive (the array of disks, or the disk array) of the cabinet that the drives are a part of, and N represents the disk drive number within the logical drive.
NOTE For detailed information about using the MegaRAID BIOS or Power Console, refer to the
InterRAID documentation delivered with the system.
The following figures show the correlation between the disk drives (labeled), their slot location (shaded areas), and how they are identified in MegaRAID BIOS and Power Console (MegaRAID ID).
Slot
8
SCSI
ID 4
ADP 0
CH 1 CH 0
Slot
7
SCSI
ID 2
Slot
6
SCSI
ID 1
SCSI
Slot
5
ID 0
Slot
4
SCSI
ID 4
Slot
3
SCSI
ID 2
Slot
2
SCSI
ID 1
Slot
1
SCSI
ID 0
Disk Label:
ADP0CH1ID
ADP0CH1ID
ADP0CH1ID
2
1
0
MegaRAID
ID:
A0-2
A0-1
A0-0
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