Intergraph InterServe 80 SL User Manual

InterServe 80 SL Rack Mount

System Setup

November 1998
DHA030210

Copyright

 1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any derivative
work, without written consent from Intergraph Computer Systems.

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.

Intergraph Computer Systems, Huntsville AL 35894-0001

Notice

Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.

All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated in,
or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.

Trademarks

Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems. Other brands and product names are trademarks of their respective owners.

FCC/DOC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, try to correct the interference as follows: reorient or relocate the affected device; increase the separation between this equipment and the
affected device; connect this equipment to an outlet on a circuit different from the circuit to which the affected device is connected; consult a
dealer or an experienced radio/television technician for help.

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique
de la classe B respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.

Warnings

Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority to
operate the equipment.

To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.

There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

If the voltage selection switch is not set correctly, serious equipment damage may result when power to the system is turned on.

Notes

Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or in
the operating instructions.

This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.

Contents

Preface....................................................................................................................................vii

About This Document .............................................................................................................vii

Document Conventions...........................................................................................................vii

Operating System Information................................................................................................viii

Hardware Information............................................................................................................viii

Ergonomic Information..........................................................................................................viii

Customer Support...................................................................................................................viii

1 Setting Up the Hardware..................................................................................................... 1

Unpacking the System...............................................................................................................2

Observing Safety Precautions....................................................................................................2

Placing the System Components................................................................................................ 3

Understanding Vertical Units....................................................................................................4

Setting Up the System............................................................................................................... 4

Connecting the Cables............................................................................................................... 9

Installing Disk Drives.............................................................................................................. 12

Installed Expansion Cards.......................................................................................................15

Connecting an External SCSI Device...................................................................................... 16

Checking the System............................................................................................................... 17

Starting the System.................................................................................................................. 17

What’s Next?........................................................................................................................... 18

iii

Hardware and Software Support Services................................................................viii

World Wide Web....................................................................................................... ix

Intergraph Bulletin Board Service.............................................................................. ix

FAXLink.................................................................................................................... ix

Telephone.................................................................................................................... x

More Support Options................................................................................................. x

2 Setting Up the Software ..................................................................................................... 19

Preparing for System Software Setup...................................................................................... 20

Starting Operating System Setup............................................................................................. 22

Finishing System Software Setup............................................................................................ 24

Creating an Emergency Repair Disk......................................................................... 24

Creating System Software Backup Diskettes............................................................ 24

Installing Option Pack Software................................................................................ 25

What’s Next?........................................................................................................................... 25

3 Configuring the System...................................................................................................... 27

Configuring the Video Display................................................................................................ 28

Changing the Default Video Display Driver............................................................. 28

Correcting Video Display Problems.......................................................................... 28

Configuring RAID Disk Drives............................................................................................... 29

Basic RAID Configuration........................................................................................ 29

Resetting to the Default RAID Configuration........................................................... 32

iv

Configuring Non-RAID Disk Drives....................................................................................... 33

Ensuring Correct PC Card Support and Operation.................................................................. 34

Configuring Networking..........................................................................................................35

Changing Drive Letters ........................................................................................................... 35

Changing Virtual Memory Settings......................................................................................... 36

Configuring the Symbios SCSI Adapter.................................................................................. 36

Using the SCSI Configuration Utility ....................................................................... 37

Installing and Configuring LanSafe UPS Software................................................................. 38

Installing and Configuring InterSite Server Monitor............................................................... 39

Installing QFE Update Software.............................................................................................. 40

Creating an Emergency Repair Disk ....................................................................................... 40

Getting Operating System Updates.......................................................................................... 40

4 Operating Notes.................................................................................................................. 41

Starting and Stopping the System............................................................................................ 42

System Power, Startup, and Shutdown.................................................................................... 43

System Power States................................................................................................. 44

Automatic Shutdown Utility......................................................................................44

Drive Status LEDs................................................................................................................... 46

Observing Operating Precautions............................................................................................ 47

Using the Keyboard................................................................................................................. 47

Using the Mouse...................................................................................................................... 49

Using the Floppy Disk Drive................................................................................................... 49

Using the CD-ROM Drive....................................................................................................... 50

Using InterSite Programs ........................................................................................................50

Using Hardware Security Features.......................................................................................... 51

Finding Model and Serial Numbers......................................................................................... 51

Cleaning the System................................................................................................................ 52

Additional User Information ................................................................................................... 52

5 Configuring the BIOS ........................................................................................................ 53

Starting BIOS Setup................................................................................................................ 54

Info Screen .............................................................................................................................. 55

Main Screen............................................................................................................................. 55

System Time.............................................................................................................. 56

System Date.............................................................................................................. 56

Diskette Drive A or B ............................................................................................... 56

Primary Master, Primary Slave, Secondary Master, Secondary Slave...................... 57

Large Disk Access Mode .......................................................................................... 58

MPS Version............................................................................................................. 58

Advanced Screen..................................................................................................................... 59

Plug & Play O/S........................................................................................................ 59

Reset Configuration Data.......................................................................................... 59

PCI/PnP Configuration.............................................................................................. 59

PS/2 Mouse............................................................................................................... 60

Legacy USB Support................................................................................................. 60

Integrated Ports......................................................................................................... 60

Integrated PCI IDE ................................................................................................... 61

Integrated LM79 ....................................................................................................... 61

Integrated Sound....................................................................................................... 61

Keyboard Detection .................................................................................................. 61

AC Interrupt State..................................................................................................... 62

Chipset Screen.........................................................................................................................62

Graphics Aperture..................................................................................................... 62

DRAM Type ............................................................................................................. 62

Features Screen .......................................................................................................................63

QuickBoot................................................................................................................. 63

QuietBoot.................................................................................................................. 63

DMI Event Logging.................................................................................................. 63

Multiboot .................................................................................................................. 65

Power Management................................................................................................... 65

Security..................................................................................................................... 66

Exit Screen .............................................................................................................................. 68

Setting the CPU Speed ............................................................................................................ 68

Updating the System BIOS...................................................................................................... 69

6 Troubleshooting.................................................................................................................. 71

Checking the System............................................................................................................... 72

System Power.......................................................................................................................... 72

System Boot ............................................................................................................................ 73

Video....................................................................................................................................... 76

Network................................................................................................................................... 76

Peripheral Drive Errors ...........................................................................................................77

Miscellaneous Hardware.........................................................................................................77

v

7 Reinstalling System Software............................................................................................ 79

Before You Begin.................................................................................................................... 80

System Software Products....................................................................................................... 81

Installing Windows NT Server 4.0.......................................................................................... 82

Installing the ESS Maestro-2 PCI Sound Adapter Driver ......................................... 83

Configuring IDE/ATAPI Bus Mastering................................................................... 84

Getting Operating System Updates.......................................................................................... 84

Returned Goods Authorization (RGA) Form
Warranty Procedure and Repair Address Labels

vi

Preface

InterServe 80 SL Rack Mount System Setup describes setting up and configuring your
InterServe 80 SL rack mount system for use. This document also provides information on
operating the system, troubleshooting, reinstalling system software, and using system
resources.

About This Document

InterServe 80 SL Rack Mount System Setup is organized as follows:

u

Chapter 1, “Setting Up the Hardware,” describes how to set up the system hardware.

u

Chapter 2, “Setting Up the Software,” describes how to set up the operating system and
associated system software.

u

Chapter 3, “Configuring the System,” describes how to configure the system for use.

u

Chapter 4, “Operating Notes,” describes how to use essential system features and
provides other important information.

vii

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Chapter 5, “Configuring the BIOS,” describes how to use Phoenix BIOS Setup to
configure the system’s basic input/output system (BIOS).

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Chapter 6, “Troubleshooting,” describes how to resolve common system problems.

u

Chapter 7, “Reinstalling System Software,” describes how to install the operating system
and associated system software, if required.

Document Conventions

Bold

Italic Variable values that you supply, or cross-references.

Monospace

SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and

CTRL+D Press a key while simultaneously pressing another key; for example, press

Commands, words, or characters that you key in literally.

Output displayed on the screen.

directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.

CTRL and D simultaneously.

viii

Operating System Information

For more detailed information on the operating system, see the printed and online Microsoft
documentation delivered with the system.

See the Late-Breaking News shipped with your system for important software and
documentation information not covered in this document.

Hardware Information

Detailed reference information for your new system is provided in the System Reference,
which covers subjects such as the following:

u

Opening and closing the unit

u

Precautions against electrostatic discharges

u

Replacing and upgrading system components

u

Installing option boards

u

System interrupt requests (IRQs)

u

External port and system board connectors

u

System board jumpers

u

Power supply information

See the Late-Breaking News shipped with your system for important hardware and
documentation details not covered in this document.

Ergonomic Information

Read the Ergonomics Guide delivered with your system for valuable information on ways to
minimize repetitive stress injuries when working with a computer.

Customer Support

Intergraph Computer Systems offers an assortment of customer support options.

Hardware and Softwa r e Suppor t Services

Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware purchased
from Intergraph Computer Systems includes a factory warranty ranging from 30 days to three

years. A detailed warranty description is available on the World Wide Web; see the Support
pages at http://www.intergraph.com/ics.

Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other levels
of software support.

World Wide Web

You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product information,
technical support information, software updates and fixes, and more.

Intergraph Bulletin Board Servi ce

On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.

To connect to the IBBS:

ix

FAXLink

1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop

bit, and any baud rate up to 14,400.

2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror

sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.

3. At the login prompt, key in your user ID. If you have not connected before, key in new to

create a user ID.

4. Follow the menus to find what you need. The IBBS provides clear choices and online

help.

If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.

To use the FAXLink:

u

Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.

u

Call 1-256-730-9000 to get documents (up to five per call).

x

Telephone

To get customer support by telephone:

u

u

Have the following information available when you call:

u

u

u

u

In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m.
Central Time, Monday through Friday (except holidays).

Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.

Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.

The product’s name or model number.
The product’s serial number. Software product serial numbers are included in the product

packaging. Hardware product serial numbers are on a sticker affixed to the hardware
product.

u

Your name and telephone number.

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A brief description of the question or problem.

More Support Options

To get information on more customer support options:

u

Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.

u

For hardware support questions in the United States, call 1-800-763-0242.

u

For software support questions in the United States, call 1-800-345-4856.

u

Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

1 Setting Up the Hardware

This chapter provides instructions for setting up and installing the rack-mount InterServe 80
SL into a standard equipment rack. If you purchased an Intergraph rack, refer to the
Intergraph Rack Installation and Use document delivered with the rack for instructions to
unpack and set up the rack. For a rack not purchased from Intergraph Computer Systems,
refer to the instructions that came with it.

WARNING Follow all installation instructions explicitly to avoid personal injury and equipment

damage.

CAUTION If you are using cables not supplied by Intergraph Computer Systems, you must use shielded

cables to prevent excessive electromagnetic interference (EMI). Intergraph Computer
Systems cables reduce the amount of EMI produced by the system.

Unpacking the System........................................................................................................2

Observing Safety Precautions............................................................................................. 2

Placing the System Components.........................................................................................3

Understanding Vertical Units............................................................................................. 4

Setting Up the System........................................................................................................ 4

Connecting the Cables........................................................................................................9

Installing Disk Drives....................................................................................................... 12

Installed Expansion Cards................................................................................................ 15

Connecting an External SCSI Device............................................................................... 16

Checking the System........................................................................................................ 17

Starting the System........................................................................................................... 17

What’s Next?....................................................................................................................18

1

2

Unpacking the System

Remove everything from the shipping cartons and verify you have the following equipment.

CAUTION Carefully remove items from packaging. Do not drop items on a hard surface, or damage may

result. You will need help to remove and place heavy items.

The system carton contains the following items:

u

System base unit and power cord.

u

Keyboard and mouse.

u

Rack-mount hardware including handles, cable ties, rack rails with bar nuts, tinnerman
nuts, and screws.

u

Operating system and system software carton.

The operating system and system software carton contains the following items:

u

Windows NT operating system software (CD-ROM and diskettes) and documentation.

u

Intergraph system software for Windows NT (diskettes).

If you purchased a monitor from Intergraph Computer Systems, its carton contains the
following:

u

Monitor and power cord.

u

Monitor cable.

u

Monitor documentation.

NOTE If any of these items were not delivered, call the Customer Response Center immediately at

1-800-633-7248.

Save the packaging materials. If you need to return equipment for repair, it must be in its
original packaging for you to get warranty service.

If you have already unpacked and connected the peripherals to the system, review the rest of
this chapter and then go to Chapter 2,

“Setting Up the Software.”

Observing Safety Precautions

Before installing the InterServe 80 SL into a rack, prevent the rack from moving by engaging
the stabilizers. If the rack is not equipped with stabilizers, refer to the documentation
delivered with the rack for stabilizing instructions.

Observe the following safety precautions when installing the InterServe 80 SL into a rack or
when using the rack-mounted InterServe 80 SL:

u

Extend only one slide rail set at a time. Push an extended slide rail set back into the rack
before extending another.

WARNING Extending more than one slide rail set could cause the rack to fall forward, causing

damage to the equipment and injuring anyone in front of the rack.

u

Do not push on or lean against the rack. Always engage the stabilizers. The adjustable
feet should be lowered securely against the floor.

u

If the rack contains an AC distribution box or an uninterruptible power supply (UPS), do
not connect the power cord to the wall outlet until instructed to do so in the system
documentation.

u

Set up the InterServe 80 SL completely before you start the system.

After setup is complete, refer to Chapters 2 through 7 for startup and configuration
instructions.

Placing the System Components

3

When placing InterServe 80 SL components, keep these guidelines in mind:

u

Move and place the monitor and the base unit carefully.

u

Place the base unit in a well-ventilated location where air can circulate freely around it.

u

Do not expose the system to high levels of dust, smoke, or moisture.

u

Maintain the following operating environment.

−

Temperature range: 50 °F to 77 °F (10 °C to 25 °C). Optimum: 70 °F (21 °C)

−

Humidity range: 20 % to 80 % non-condensing. Optimum: 50 %

WARNING Once you install equipment into the rack, do not move the rack. If you must move the

rack, first remove all equipment, move the rack to its new location, and then reinstall
the equipment.

CAUTION Do not move the system without first shutting down the system and turning off power, or

damage to internal components may result.

4

Understanding Vertical Units

You can identify a vertical unit (U) mark as a round hole along the edge of the side rails. Note
that it is smaller than the mounting holes used to secure equipment in a rack. The 40 U rack
additionally uses a square hole to indicate every fourth vertical unit. You should determine
the vertical mounting space within a rack enclosure for each device you wish to install. For
example, an AC distribution box can require 1 U or 2 U of mounting space, while a server
requires five vertical units (5 U), or 8.75 inches, of mounting space.

u

A vertical unit equals 1.75 inches and consists of three mounting holes.

u

The mounting hole diameter is 7.1 mm (industry standard).

u

Mounting holes are counted upward after locating the first mounting hole within the range
of vertical units required to install the equipment.

The following figure shows installing a tinnerman nut to mounting hole 3 of a vertical unit.

Mounting Hole 4

Vertical
Unit
Marker

Tinnerman
Nut

Mounting Hole 3

Mounting Hole 2

Mounting Hole 1

Vertical Unit
Marker

Setting Up the System

CAUTION Two persons are required to perform the following procedures.

To install the base unit:

1. Remove the system base unit and mounting rails from the carton and shipping materials.

Use a helper!

2. Install the handle brackets on the base unit, using the screws provided.

Base Unit

Rail Guide

Handle Brackets

3. If the rail guides are already attached to the base unit, skip to step 4. If the rail guides are

not attached to the base unit, do the following:

−

Remove the rail guides from the mounting rails. The rail guide is the innermost

sliding piece of the mounting rails, and has a flexible tab at one end.

5

−

Attach the rail guides to the base unit using the flat-head screws provided, making

sure the tab on the rail guide is towards the back of the base unit. Refer to the

following figure.

Flexible Tab

6

4. Use the button-head screws and bolts provided to loosely secure the rail brackets to the

rack rails. See the following figure. The rail brackets have the rail teeth needed to secure
the rack rails to the back of the rack. Install the button-head screws and bolts loosely so
you can adjust the back rail teeth positions as needed in step 8.

Front Rail Teeth

Rail Bracket

Side Tab

Back Rail Teeth

Bolts

5. The rack-mount InterServe 80 SL requires 5 U (8.75 inches) of mounting space. Choose

the five vertical units you need and mark the fifth and sixth mounting holes starting at the
bottom of the five vertical units. Use a tape measure if you prefer that method of
measurement.

6. Use the flat-head screws and bar nuts to secure the front rail teeth to the front of the rack.
With the flat side of the bar nut facing the screws, loosely install two flat-head screws to

the bar nut, through the fifth and sixth mounting holes of the bottom 5 Us. Slide the front
rail teeth over the screws and tighten. Ensure the front rail teeth are between the bar nut
and the mounting holes. Refer to the following figure.

Mounting Holes

Bar Nut

Flat-Head
Screws

Teeth

Rack Rail

7. Slide tinnerman nuts over the third and thirteenth mounting holes starting from the bottom

of the 5 Us. The tinnerman nuts will be used when you secure the handle brackets on the
front of the base unit to the front of the rack. Refer to the following figure.

7

Tinnerman
Nut

Mounting
Hole

8. Use the button-head screws and bar nuts provided to secure the back rack rail teeth to the

back of the rack.

With the flat side of the bar nut facing the screws, loosely install two button-head screws
to the bar nut, through the fifth and sixth mounting holes of the bottom 5 Us. Slide the
back rail teeth over the screws and tighten. Ensure the back rail teeth are between the bar
nut and the mounting holes. Refer to the following figure.

8

Bar Nut

Teeth

Rack Rail

Mounting
Holes

Button-Head
Screws

9. Tighten the screws on the rail brackets on each rack rail in the back of the rack.

10. Extend the rails from the rack until they lock.

11. With a person on each side, lift the base unit and align the rack rails with the rail guides

mounted on the side of the base unit. Slide the base unit into the rack rails until you hear
a click. Refer to the following figure.

12. Press the locked rail tabs and slide the base unit completely back into the rack. After the

base unit slides back a few inches, the base unit and rails slide together as a unit into the
rack. Refer to the following figure.

Rack Rail
(Each Side)

Locked Rail Tab
(Each Side)

Rail Guide
(Each Side)

13. Install the black screws through the handle brackets and the tinnerman nuts you installed

in step 7 to secure the base unit to the rack.

Connecting the Cables

All cable ports on the base unit and other Intergraph Computer Systems equipment are keyed
or molded and labeled to ensure proper cable attachment. If a cable is not attaching easily,
ensure that you are aligning the cable connector correctly with the port.

The following figure shows the ports and connections on the back of the base unit. Refer to
this picture as needed when following the cable connection procedure.

9

Parallel
Port (LPT1)

Mous e Port
Keyboard Port

WARNING If you do not use cables from Intergraph Computer Systems, you must use shielded

cables to prevent excessive electromagnetic interference (EMI). Intergraph Computer
Systems cables are designed to reduce the amount of EMI produced by the system.

Voltage Selection
Switch

USB
Ports

Serial Port s
COM1 - left
COM2 - right

AC Receptacle Video Out Port Network Port

Audio Ports

Game/MIDI
Port

SCSI Control ler
(SCSI systems onl y,
connector is
non-functi on al)

CAUTION On systems with RAID configurations, channel 0 is used to control disk drives internal to the

chassis, and is therefore unavailable for use external to the chassis. Connecting a peripheral
device to the external RAID controller port can result in system failures and loss of data.

CAUTION On systems with non-RAID configurations, the external controller port on the system’s SCSI

controller card is non-functional and can cause unexpected behavior. To add external SCSI
devices, use an additional SCSI controller card.

10

NOTE While Intergraph Computer Systems recommends disconnecting the cables from the base

unit before extending the base unit from the rack, you can still extend the base unit without
disconnecting the cables. Be sure there is enough surplus cable length to allow the base unit
to fully extend from the rack. Use caution not to pinch the cables while extending or retracting
the base unit.

NOTE For information about SCSI or RAID ports, refer to the documentation delivered with the

controller. For information about the Video Out port, refer to the documentation delivered with
the video card.

The base unit ports have PC 95 compliant labels. Refer to the following table as needed when
following the cable connection procedure.

Connect the cable from this....

To the port labeled... For this connector...

Mouse Mouse port

Keyboard

Universal Serial Bus device

Modem, printer, or other device

Printer or other device

Network

Game joystick or MIDI device

Monitor

1

2

Keyboard port

Universal Serial Bus port

Serial (COM) port 1 or 2

Parallel port

Ethernet port

MIDI/Game port

Video Out port

To connect the cables:

1. If you are using a monitor with the system, connect the video cable from the monitor to

the video out port on the video card located in the I/O expansion panel.

2. Connect the cables for the mouse and keyboard to their ports on the I/O connector panel.

3. Connect the cables for the installed option cards as described in the documentation for

those cards.

4. Connect the system power cord to the AC receptacle on the base unit.

5. If using an AC distribution box or UPS, connect its power cord to a grounded, three-

prong AC power outlet.

CAUTION Ensure the circuit breaker on the AC distribution box is set to Off before connecting the power

cord.

NOTE The UPS starts automatically when its power cord is connected to the power outlet. Refer to

the UPS documentation for more details.

6. Connect other cables as necessary for printers (parallel port), external SCSI devices

(SCSI port) and modems or UPS communication (serial ports).

7. If the system includes an optional SCSI adapter card, connect any external SCSI devices

to the appropriate SCSI port on the back of the system. See “Connecting an External
SCSI Device” later in this chapter for details.

11

CAUTION On systems with SCSI configurations, the external controller port on the system’s SCSI

controller is non-functional and can cause unexpected behavior.

8. Make sure that the voltage selection switch on the back panel of the base unit is set to the

proper line voltage for your location. If your location uses 115 volts, make sure the
number 115 is visible on the switch. If your location uses 230 volts, make sure the
number 230 is visible on the switch.

WARNING If you do not set the voltage selection switch correctly, serious equipment damage may

result when you turn on power to the system.

9. Connect the power cords from the monitor, system, and any external optional peripherals

to receptacles on a grounded, three-prong AC wall outlet or an uninterruptible power
supply (UPS).

NOTE When you connect the system’s power cord to the AC outlet, auxiliary power is applied to the

system. Auxiliary power is always available when the system is connected to AC power.

12

Drive Door

Installing Disk Drives

The following figure shows the disk drive section door and door lock on the system.

Door Lock

The disk drive section in the front of the system may contain up to four RAID or non-RAID
drives. If your system is configured for RAID, a single-channel Mylex RAID controller
provides RAID capabilities such as disk striping, mirroring, and redundancy. If your system is
a non-RAID system, a single-channel Ultra Wide SCSI controller controls the disk drives, but
does not provide any RAID capabilities.

Each disk drive has a label affixed to the front. The left side of the disk drive label identifies
the disk drive size (in GB). The label has blank spaces for the numbers to indicate the adapter
(ADP), the channel (CH), and the identification number (ID). Standard disk drives include
values for the adapter, channel, and identification number filled in. Additional disk drives
have a blank label which you must complete after installation.

NOTE A labeling sheet is included in the system parts box.

x GB

ADP

CH ID

100

x GB

ADP

CH ID

Filled-in Label

Blank Label

Note the following about labeling of RAID disk drives and non-RAID disk drives.

u

For a RAID system, three disk drives, with pre-installed operating system and system
software, are standard. These drives, called boot drives, are labeled with specific adapter,
channel, and identification number, as follows:

13

04 GB

ADP

04 GB

ADP

04 GB

RAID Drive 0 installs into the rightmost slot of the disk drive section. RAID Drive 1

ADP

0

CH

0

CH

0

CH

ID

ID

ID

0

1

2

Drive 0

Drive 1

Drive 2

installs to the left of Drive 0, and RAID Drive 2 installs to the left of Drive 1.

u

For a non-RAID system, one disk drive, with pre-installed operating system and system
software, is standard. This drive is called the boot drive. It is labeled with specific
adapter, channel, and identification number, as follows:

04 GB

The boot drive Drive 0 installs in the rightmost slot of the disk drive section.

ADP

0

CH

ID

0

Drive 0

14

To install RAID or non-RAID disk drives:

1. Open the disk drive section door on the front of the base unit. The key is in the parts box.

The following figure shows the system with the disk drive section door open.

Disk Drive Slots

Disk Drive Door
(open)

2. Remove the disk drive(s) from the disk drive carton and place on an antistatic surface.

Carefully open the antistatic bag(s) and remove the disk drive(s). Note the ID number on
the drive(s).

3. Extend the latching clips on Drive 0 and align the rails on the side of the drive with the

slot guides in the rightmost slot. The metal casing of the drive faces to the left. If you
install the drive reversed, it will not connect to the system.

4. With your thumb, push the drive at the center between the latching clips until it slides all

the way into the slot and firmly engages the connector.

5. Close the latching clips to lock the drive in the slot.

6. Repeat steps 3 through 6 to install the remaining disk drives. Fill each slot, moving to the

left adjacent slot as you install each drive. Do not leave empty slots between the drives.

The following figure shows three disk drives installed in the disk drive section.

15

Drive Slot

Drive Rail

Latching Clips

Installed Expansion Cards

Option cards are installed in the Accelerated Graphics Port (AGP), Peripheral Component
Interconnect (PCI), and Industry Standard Architecture (ISA) option slots in the base unit.
The following table briefly identifies each slot.

Slot

AGP slot AGP Left-hand slot, as seen when looking at back of base unit
PCI slot 1 PCI
PCI slot 2 PCI
PCI slot 3 PCI
PCI slot 4 PCI
ISA slot ISA Right-hand slot, as seen when looking at back of base unit

NOTE The shared PCI/ISA slot does not support bus-mastering PCI cards.

To install additional option cards, see the System Reference document delivered with the
system and the documentation delivered with the option card for more information.

Type Location

16

Connecting an External SCSI Device

CAUTION On systems with SCSI configurations, the external controller port on the system’s SCSI

controller is non-functional and can cause unexpected behavior. This section briefly explains
how to connect an external SCSI device to an optional SCSI adapter card.

If your system includes an optional SCSI adapter card, you can connect external SCSI devices
(such as tape drives) to the external port on the optional SCSI adapter card.

The optional SCSI adapter card is designed to support Ultra Wide SCSI devices. Ultra Wide
SCSI provides a maximum data transfer rate of 40 MB per second. If you connect a non-Ultra
Wide SCSI device to the adapter, data transfer rates are limited to the speed of that device.

CAUTION Using a non-compliant SCSI-1 device with your system may cause your system to stop

working or lead to other unpredictable results.

You can connect up to seven external single-ended SCSI devices to an installed SCSI adapter.
However, the number of drives and length of the cables used to connect the drives is a factor
when using SCSI-1, Fast SCSI (SCSI-2), Ultra SCSI, and Wide Ultra SCSI drives. Fast SCSI,
Ultra SCSI, and Wide Ultra SCSI impose shorter cable restrictions than SCSI-1.

The total length of the SCSI cabling must not exceed the following:

Drives

1 to 4 19.8 ft

5 to 7 9.9 ft

NOTE You must count the SCSI adapter as one device.

NOTE Make sure the last device on a chain of external SCSI devices has an active SCSI terminator

connected to the open SCSI port. All other external SCSI devices must have SCSI
termination disabled or removed.

SCSI-1 Fast SCSI-2 Ultra SCSI Wide Ultra SCSI

(6 meters)

(3 meters)

9.9 ft
(3 meters)

9.9 ft
(3 meters)

9.9 ft
(3 meters)

4.5 ft
(1.5 meters)

9.9 ft
(3 meters)

4.5 ft
(1.5 meters)

See the SCSI adapter documentation delivered with the system for more detailed information
on the SCSI adapter and connecting SCSI devices to it.

Checking the System

Before starting the system, review the following items:

u

All hardware is properly and securely installed in the rack.

u

The cables are properly attached to the base unit, and there is enough cable server loop to
allow the base unit to extend from the rack.

u

The cables that run along the sides or top of the rack are installed in clips or ties to secure
them in place.

u

All disk drives are installed in the proper slots and labeled appropriately.

u

The base unit is retracted into the rack.

u

The voltage selection switch is set to the proper voltage for your location (115 volts or
240 volts).

u

The power cord from the AC distribution box or UPS is connected to the correct power
outlet.

WARNING Once you install equipment into the rack, do not move the rack. If you must move the

rack, first remove all equipment, move the rack to its new location, and then reinstall
the equipment.

17

Starting the System

WARNING If you start the system, and then turn it off before completing the instructions in

Chapter 2, “Setting Up the Software,” you will have to reload the operating system and
system software. See “What’s Next” for more information.

To start the system, press and hold the Power button for six seconds, and then release the
button. The Power button is shown in the following figure. If you have an AC distribution
box connected to the system, make sure its power switch is turned on before you start the
system.

See Chapter 2,

for the first time. See Chapter 4, “Operating Notes,” for detailed information on using the
Power button.

“Setting Up the Software,” before using the Power button to start the system

18

Power Button

What’s Next?

You can do any of the following to prepare your system for use:

u

If you want to get going with Intergraph’s default setup, go to Chapter 2, “Setting Up the
Software,” to start the system and go through Windows NT Setup. If you start the

system, and then turn it off before completing the instructions in Chapter 2, you will
have to reload the operating system and system software.

u

Intergraph Computer Systems installs the operating system through Phase 1 of the
Windows NT Setup process. Phase 2 involves establishing a domain name, determining a
security role, and setting up user accounts. If you want to reload the operating system and
system software instead of completing Phase 2 of Setup, see Chapter 7.

u

For RAID systems, the default RAID setup is three disk drives striped to RAID level 5,
including write through write policy, and cached I/O policy. The default setup is
described in more detail in the “Configuring the RAID Disk Drives” section of Chapter 3.
If you want to reconfigure the RAID setup, refer to the Mylex RAID controller
documentation.

2 Setting Up the Software

Follow the instructions in this chapter to set up the operating system and associated system
software for your InterServe 80 SL Rack Mount.

Preparing for System Software Setup............................................................................... 20

Starting Operating System Setup...................................................................................... 22

Finishing System Software Setup.....................................................................................24

Creating an Emergency Repair Disk.................................................................. 24

Creating System Software Backup Diskettes..................................................... 24

Installing Option Pack Software......................................................................... 25

What’s Next?....................................................................................................................25

19

20

Preparing for System Software Setup

Your system’s primary system disk drive and any additional disk drives were formatted and
partitioned before shipment. In Explorer or My Computer, you can right-click a disk drive
and click Properties to display the drive’s partition size and file system format. To view
partition and format information for all disk drives, you can use Disk Administrator. See the
operating system documentation and Help for more information on these tools.

The operating system and associated system software is pre-installed on the system’s primary
hard disk drive. Intergraph Computer Systems installed the following system software:

u

Driver software for the installed RAID or SCSI adapter(s)

u

Driver software for the installed video display adapter

u

Driver software for system audio and the mouse

u

Quick-Fix Engineering (QFE) software (fixes for operating system problems or
limitations), if needed

u

Windows NT Service Pack software

u

InterSite software

You must follow the operating system Setup process to prepare Microsoft Windows NT
Server for use. Before you go through Setup, have the following available:

u

Microsoft’s Start Here document

u

Documentation for the system’s video display adapter and network adapter

u

Documentation for any expansion cards purchased from Intergraph Computer Systems

u

The Late-Breaking News document delivered with the system

Get and record the following information:

u

Your name, and the name of your
company or organization:

u

For a system running Windows NT, the
CD key from the Windows NT CD
case, the Product ID Number from Start
Here, or the registration card:

If the system is connected to a network, obtain and record the following information for your
system from your network administrator:

u

Computer name:

u

Workgroup name (if the system will be
part of a workgroup):

u

Domain name (if the system will be part
of a Windows NT domain):

u

Security role for your system in the
Windows NT domain -- primary domain
controller, backup domain controller, or
domain server:

u

If your system will be acting as a backup
domain controller or domain server,
username and password of an authorized
domain administrator account:

NOTE Determine the security role for your server before beginning system configuration. You cannot

change a server to a domain controller without reinstalling Windows NT Server. A domain
controller maintains security policy and performs user authentication for a domain. Servers
may be part of a domain, although they do not have to participate in a domain. See the
operating system documentation for a detailed explanation of the differences between domain
controllers and servers.

21

NOTE On a system with BackOffice Small Business Server, the system becomes a domain controller

by default.

If the system is connected to a network that uses the Transmission Control Protocol/Internet
Protocol (TCP/IP), get and record the following TCP/IP information for your system from
your network administrator:

u

Internet Protocol (IP) address:

u

IP subnet mask:

u

IP domain name for your network:

u

IP address for your network’s default
gateway:

u

IP addresses for your network’s
Domain Name System (DNS) servers,
if any:

22

u

IP addresses for your network’s
Windows Internet Name Service
(WINS) servers, if any:

The Windows NT delivery media contain software and drivers for both Reduced Instruction
Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution
files, make sure you install them from the \
delivery media.

I386 directory (the Intel software directory) on the

Starting Operating System Setup

To start the system, press and hold the Power button for six seconds, and then release the
button. The Power button is shown in the following figure. If you have an AC distribution
box connected to the system, make sure its power switch is turned on before you start the
system.

Power Button

The first time you start the system, it boots to a Microsoft End User License Agreement
(EULA) screen. After reading and accepting the terms of the agreement, follow the
instructions to continue operating system Setup. Take the default settings provided by Setup,
except as noted in the following text. You can set up a user account and join a workgroup or
domain after you configure the video display and networking.

CAUTION If you purchased a system with BackOffice Small Business Server, read the documentation

delivered with Small Business Server before continuing. Setup procedures for BackOffice
Small Business Server differ from Setup procedures for Windows NT Server.

NOTE Before starting the system for the first time, you may want to learn more about system power,

startup, and shutdown. See Chapter 4, “Operating Notes,” for this information.

To start the computer and set up the operating system software:

1. Turn on the monitor by pressing its power switch.

2. Press the Power button on the base unit for six seconds, and then release the button. The

system starts and the EULA screen displays.

3. Read the terms of the EULA and then follow the instructions displayed on-screen to

complete the Setup process. A Welcome screen displays, then a prompt for user and
organization, and then a prompt for the product ID. Accept the default settings provided
by Setup, except as follows:

23

−

On a system with a 3Com network adapter, the network adapter driver software is not

preinstalled. When prompted to install a network adapter, choose Select from list.

From the displayed list, select 3Com Fast Etherlink XL Adapter (3C905). Allow

Setup to install this driver software.

NOTE On a system with BackOffice Small Business Server, networking is installed by default and

without user intervention. After Setup completes, go to Network in the Control Panel to set the
system’s network address. See the documentation delivered with Small Business Server.

−

Create an Emergency Repair Disk when prompted.

NOTE On a system with BackOffice Small Business Server, you will create an Emergency Repair

Disk after completing Setup.

−

Enter a password for the Administrator account when prompted.

After you configure networking, you can join a workgroup or domain. You cannot set up a
user account until after you have completed setup and rebooted the system. See Windows NT
Help for details on setting up a user account and joining a workgroup or domain.

For more information on Setup, and on using the interface features of the operating system,
refer to the operating system documentation and Help.

24

Finishing System Software Setup

After operating system Setup completes, a Press to finish setup icon displays on the operating
system desktop. Double-click this icon, or go to Programs/InterSite/Welcome on the
operating system Start menu, to display InterSite Welcome.

InterSite Welcome helps you do the following:

u

Create a repair disk for the operating system.

u

Create backup diskettes of device driver software and other system software products.

u

Get the latest driver and other system software from the World Wide Web.

u

Learn about Intergraph Computer Systems customer support.

You should take advantage of the tools provided by InterSite Welcome to ensure that your
system is fully ready for use. See InterSite Welcome for more information. Also see the
following sections for information on creating a repair disk and creating backup diskettes.

Creating an Emergency Repair Disk

If you did not create an Emergency Repair Disk during Setup, use the tools provided by
InterSite Welcome to do so. See the operating system documentation and Help for
information on creating an Emergency Repair Disk. You should also update an Emergency
Repair Disk after you finish configuring the system.

In the event of corrupted disk drives, the files on the Emergency Repair Disk restore the
contents of the operating system registry at the time the operating system was installed, along
with the standard operating system drivers.

Creating System Software Backup Diskettes

Although backup media for device drivers and system software products are delivered with the
system, you should periodically run InterSite Version Manager to ensure you have the latest
drivers and make backup diskettes for updated software. To make backup diskettes, use
InterSite Version Manager (available through InterSite Welcome or InterSite Manager), or by
selecting Start/Programs/InterSite/Version Manager.

Version Manager lets you create backup diskettes containing device driver software and
system software products that were installed on the system before shipment, and which are not
available on the operating system CD-ROM. You may need these backup diskettes later -- for
example, if you have to reinstall a device driver or the operating system.

NOTE InterServe products are delivered with backup media of all drivers and other system software

products.

NOTE You may not have to create backup diskettes for all system software. If Version Manager

does not list drivers or other system software products, then they are available on the
operating system software CD, or on backup media delivered with the system.

If the system requires Quick-Fix Engineering (QFE) update software, it is included in the
system software available for backup diskette creation. QFE update software contains fixes
for operating system problems or limitations, and is only shipped with the system if it is
needed. If QFE update software is shipped with the system, you should create a QFE backup
diskette for use if you have to reinstall the operating system.

See Version Manager Help for information on creating system software backup diskettes.
Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin
boards for new and updated drivers.

Installing Option Pack Software

If you choose to install software from the Windows NT Option Pack on a system running
Windows NT Service Pack 4 or greater, the following message displays during the Option
Pack installation:

Setup has detected that Windows NT SP4 or greater is installed on

your machine. We haven’t tested this product on SP4. Do you wish
to proceed?

25

If you see this message, do the following:

1. Complete the installation of the Windows NT Option Pack.

2. Reinstall Windows NT Service Pack 4 or greater.

What’s Next?

See Chapter 3, “Configuring the System,” to configure the system for use. See Chapter 4,
“Operating Notes,” for related details.

26

3 Configuring the System

Follow the instructions in this chapter to configure your InterServe 80 SL Rack Mount for use.
This chapter covers items required for basic operation.

Configuring the Video Display................................................................................................ 28

Changing the Default Video Display Driver............................................................. 28

Correcting Video Display Problems.......................................................................... 28

Configuring RAID Disk Drives............................................................................................... 29

Basic RAID Configuration........................................................................................ 29

Resetting to the Default RAID Configuration........................................................... 32

Configuring Non-RAID Disk Drives....................................................................................... 33

Ensuring Correct PC Card Support and Operation.................................................................. 34

Configuring Networking..........................................................................................................35

Changing Drive Letters ........................................................................................................... 35

Changing Virtual Memory Settings......................................................................................... 36

Configuring the Symbios SCSI Adapter.................................................................................. 36

Using the SCSI Configuration Utility ....................................................................... 37

Installing and Configuring LanSafe UPS Software................................................................. 38

Installing and Configuring InterSite Server Monitor............................................................... 39

Installing QFE Update Software.............................................................................................. 40

Creating an Emergency Repair Disk ....................................................................................... 40

Getting Operating System Updates.......................................................................................... 40

27

28

Configuring the Video Display

The first time you start the system, it uses the installed video display adapter running at
1024 x 768 to run the video display. For the system to use the installed video adapter at other
display resolutions, you must configure the video display driver. Refer to the documentation
delivered with the video display adapter for information about available settings. For
information on using the Display Properties dialog, refer to the operating system
documentation and Help.

Changing the Default Video Display Driver

After configuring the video display and restarting the system, you should configure the system
to use the Intergraph video display driver by default.

To change the default video display driver:

1. Open System in the Windows NT Control Panel. The System dialog displays.

2. Under Operating System, select the Startup list; then select the appropriate non-VGA

Windows NT Server option from the displayed list.

3. Select OK.

Correcting Video Display Problems

If the system’s video display is black, not synchronized, or distorted after you restart the
system, you may have a video configuration problem.

Do not press
correct the problem by using the Last Known Good option to return the system to the last
known good configuration recorded by Windows NT.

To use the Last Known Good option:

1. Power down and restart the system.

2. Press the space bar at the following prompt:

Press space bar NOW to invoke the Last Known Good Menu

If using the Last Known Good option fails to correct the video display problems, you can
obtain a functional video resolution by restarting the system in VGA mode.

CTRL+ALT+DEL to log on to the Windows NT operating system. Instead, try to

To restart the system in VGA mode:

1. Power down and restart the system.

2. At the boot screen, select the VGA mode option.

After logging on to Windows NT in VGA mode, check for the following common
configuration problems and solutions:

u

A multi-sync monitor is selected, but a graphics display device with different video
timings (such as an Intergraph InterVue monitor) is connected to the system. Select the
appropriate monitor type as described previously.

u

The monitor selection is inappropriate for the monitor connected to the system. Select a
new monitor.

u

There is not enough video display memory to support the selected graphics resolution and
color depth. Install and reconfigure the video display to use a lower resolution and color
depth.

Restart the system and, when the boot screen displays, select the appropriate non-VGA
Windows NT Server to use the reconfigured video display driver. If problems persist, contact
the Intergraph Customer Response Center at 1-800-633-7248 for help.

29

Configuring RAID Disk Drives

NOTE This section only applies to systems that use RAID disk drives.

This section describes the RAID hardware used in the system, explains the standard RAID
disk configuration, and provides guidelines to configure additional RAID drives. The
standard RAID hardware is pre-configured by Intergraph Computer Systems before shipment.

CAUTION If you change the factory-set configuration of RAID disk drives, you must reinstall the system

software. See Chapter 7 for instructions.

Basic RAID Configuration

The InterServe 80 SL system contains three main RAID hardware components:

u

A disk drive section

u

Up to four RAID disk drives

u

One RAID controller (also known as an adapter)

The disk drive section has four slots for installing RAID disk drives. The slots are numbered
from 0 to 3, starting with the rightmost slot. Each slot also has a corresponding SCSI ID

30

number, which is determined by the hardware configuration of the RAID section and the
installed RAID controller.

NOTE For technical information about the disk section, refer to the

information on the RAID controller, refer to the Mylex RAID controller documentation.

System Reference

. For technical

The standard configuration includes three RAID disk drives (with pre-installed operating
system and system software) for the disk drive section and one RAID controller. The disk
drives are installed in slots 0, 1, and 2 of the disk drive section, and each one has a label to
identify the drive, such as:

04 GB

ADP

0

CH

1

ID

The spaces above ADP, CH, and ID are filled in before shipment to identify the drives.

u

ADP means the RAID controller (adapter) number connected to the RAID section.

u

CH means the RAID SCSI bus channel of the adapter (each adapter has two channels).

u

ID means the identification number of the drive in the slot.

NOTE When the standard disk drives are configured by Intergraph Computer Systems (as described

below), they assume the ID number of the internal disk section slot.

The disk drive section is connected to the RAID controller by internal SCSI cables.

Intergraph Computer Systems installs a maximum of three RAID drives and configures them
with the Mylex RAID controller software as RAID level 5 before shipment. The RAID drives
are configured so that they appear as one logical drive in Windows NT Disk Administrator.
The logical drive has a 2 GB NTFS system disk partition; the rest of the logical drive is
formatted as one NTFS partition, for a total of two partitions.

The Mylex RAID controller BIOS and Mylex RAID configuration utility let you view and
change the way in which the RAID controller treats the RAID drives. For example, you can
make each drive a separate partition, instead of three drives being one partition.

NOTE For detailed information about using the Mylex RAID controller BIOS or Mylex RAID

configuration utility, refer to the Mylex RAID controller documentation.

The following figure shows the correlation between the disk drives (labeled), their slot
location (shaded areas), and how they are identified in Mylex BIOS and the Mylex utility.

NOTE SCSI ID 3 is the SAF-TE card. This corresponds to Mylex ID 3. The following figure displays

SCSI IDs and Mylex IDs for the disk drives, but Mylex ID 3 is still shown for clarity since it
appears in the Mylex BIOS and Mylex utility display.

31

ADP

ADP

ADP

ADP

ADP 0

Slot 0

Slot 1

Slot 2

Slot 4

Slot 3

SCSI ID 0

SCSI ID 1

SCSI ID 2

SCSI ID 4

0CH0ID0

0CH0ID1

0CH0ID2

0CH0ID4

Disk Label

7JW&KDQQHO1XPEHU
,'






Mylex I D

The non-volatile memory and flash EEPROM on the RAID controller board stores the
configuration data. When you restart the system, the RAID controller uses this information to
define the RAID configuration to the operating system.

Throughout the Mylex RAID configuration utility, a banner at the top of the display shows the
title, version number, date, controller name, slot number, and firmware version. The bottom
of the display indicates the actions you can take for each menu option. Additionally,
information boxes describe possible actions not allowed. Warning boxes display when the
next action could destroy data on the drives, erase configurations, or has other serious system
consequences.

The following table defines the terms you will see while running the Mylex RAID
configuration utility to configure the drives.

RDY Disk drive ready for configuration
CDR CD-ROM drive
TAP Tape drive
UNF Unformatted drive
PAK Configured packs
DRVS Number of drives in a pack
SIZE Size of the packs (in megabytes)
ONL Drive online (part of pack)
DED Failed drive
RBD Rebuilding
WRO Rebuilding (write only)
FMT Formatting
SBY Standby drive

32

The default RAID configuration for the three standard RAID drives is as follows:

u

RAID level 5, write-through write policy

u

Cached I/O policy

u

Two disk drives spin up every six seconds

u

Ultra SCSI enabled

Resetting to the Default RAID Configuration

If you modify the RAID configuration, and want to return to the default settings, use the
following procedure. For details about using the Mylex RAID configuration utility, refer to
the Mylex RAID controller documentation.

To reset the default RAID configuration:

1. Restart the system.

2. When prompted, press

ALT+R to enter the Mylex RAID configuration utility. The Main

Menu displays.

MYLEX Disk Array Controller-Configuration Utility Version X.XX X/XX/XX
X Channel - 7 Target DAC960P #1 Firmware version x.xx

Main Menu

01. Automat ic Confi gurat ion

02. New Con figurati on

03. View/Up date Con figur ation

04. Rebuild

05. Initial ize Syst em Dr ive

06. Consist ency Che ck

07. Tools

08. Select DAC960

09. Advance d Functi ons

10. Diagnos tics

If more than 3 Physic al Dr ives are pres ent, ch oose th is
option to crea te one RAID 5 System Driv e autom aticall y.

Use cursor keys for selection, hit <ENTER> to select, <ESC> to Quit

The Help window (box below the Main Menu) briefly describes the operations you can
perform with the highlighted option. Use the cursor keys to select the options in the Main
Menu and press

ENTER to select the highlighted option.

3. Move the cursor down and select New Configuration to set up one 8 GB array to RAID

level 5, and write through write policy.

4. Restart the system.

Configuring Non-RAID Disk Drives

NOTE This section only applies to systems that use non-RAID disk drives.

The InterServe 80 SL Rack Mount system contains three main non-RAID hardware
components:

u

A disk drive section

u

Up to four non-RAID disk drives

u

One SCSI controller (also known as an adapter)

The standard non-RAID hardware is pre-configured by Intergraph Computer Systems before
shipment. The standard configuration includes one non-RAID disk drive (with pre-installed
operating system and system software) for the disk drive section and one SCSI controller. The
disk drive is installed in slot 0 of the disk drive section, and has the following label to identify
the drive:

33

04 GB

ADP

0

CH

0

ID

The spaces above ADP, CH, and ID are filled in before shipment to identify the drive.

u

ADP means the SCSI controller (adapter) number connected to the SCSI section.

u

CH means the SCSI bus channel of the adapter (each adapter has two channels).

u

ID means the identification number of the drive in the slot.

NOTE When the standard disk drive is configured by Intergraph Computer Systems (as described

below), it assumes the ID number of the internal disk section slot.

The disk drive section is connected to the SCSI controller by internal SCSI cables.

Intergraph Computer Systems configures one non-RAID drive before shipment. The non­RAID drive 0 has a 2 GB NTFS system disk partition; the rest of drive 0 is formatted as
another NTFS partition for a total of two partitions. If you order additional non-RAID disk
drives from Intergraph Computer Systems, each additional disk drive is formatted as one
NTFS partition.

CAUTION If you change the factory-set configuration of non-RAID disk drives, you must reinstall the

system software. See Chapter 7 for instructions.

NOTE For technical information about the disk drive section, refer to the

technical information on the SCSI controller, refer to the documentation delivered with the
SCSI controller.

System Reference

. For

34

Ensuring Correct PC Card Support and Operation

The optional PC Card adapter is used with devices based on standards developed by the
Personal Computer Memory Card International Association (PCMCIA). Windows NT
provides support for PC Card devices. See the operating system documentation and Help for
more information on PC Card device support.

If you will be using a PC Card hard disk device (ATA or AT type), make sure the device
drivers that control PC Card hard disk operation are set to start correctly. Set the Atdisk
device to start as a System device, and set the Pcmcia device to start as a Boot device as
shown in the following steps. Do this before inserting a PC Card hard disk device in the PC
Card adapter. If you do not, anomalous behavior may result -- for example, the PC Card hard
disk drive may not be detected by the operating system, or may be detected as the system drive
(drive C:).

NOTE You must shut down the system before inserting a PC Card device in the PC Card adapter.

When you restart the system, Windows NT will recognize the PC Card device.

To change startup type for device drivers that control PC Card hard disks:

1. Open Devices in the Control Panel. The Devices dialog displays.

2. Highlight the Atdisk device in the Device list; then select Startup. The Device dialog

displays.

3. Under Startup Type, select System; then select OK.

4. Highlight the Pcmcia device in the Device list; then select Startup. The Device dialog

displays.

5. Under Startup Type, select Boot; then select OK.

6. In the Devices dialog, select Close.

7. Restart the system. As the system restarts, run BIOS Setup and make the following BIOS

changes to ensure proper operation of specific PC Card devices:

−

For a PC Card hard disk device (ATA or AT type), go to Advanced/PCI-PnP

Configuration/PCI-PnP IRQ Exclusion and reserve IRQ 9.

−

For a PC Card modem, go to Advanced/Integrated Ports and disable serial port B.

8. Save the changes and exit BIOS Setup. Allow the system to finish booting.

To use a PC Card modem, take these additional steps:

1. Insert the PC Card modem into the PC Card adapter, and then restart the system.

2. Go to Devices/Modems in the Control Panel, and use the Modem Wizard to auto-detect

the PC Card modem. Follow the directions displayed to select the proper driver software
for the PC Card modem.

Configuring Networking

The network adapter in your system was installed before shipment. You must configure the
operating system to use the network adapter. To do this, you may have to install network
driver software and network adapter control software, and then change operating system
settings to enable networking. Before you configure networking, make sure that the system
has an installed network adapter, and that the network adapter is connected to a network.

NOTE If you install network adapter software when you install Windows NT Server, you do not have

to use diskettes. If you choose to install network adapter software at a later time, you must
choose Have Disk and insert the network adapter software diskettes when prompted.

See Chapter 2, “Setting Up the Software,” or Chapter 7, “Reinstalling System Software,” for
information to set up your system to use a network. Be sure to set up the appropriate network
protocols, such as TCP/IP, for the network you are connecting to.

After installing network protocols, be sure to reinstall the latest Windows NT Service Pack
software as recommended by Microsoft.

35

See the operating system documentation and Help for information on network adapters and
setting up the system to use a network.

Changing Drive Letters

If you have more than one hard disk drive or CD-ROM drive, you may need to reassign
system drive letters.

To change drive letters:

1. Exit all applications currently running on your system.

2. From the Start menu, click Programs, Administrative Tools, and then Disk Administrator.

3. Select a hard disk drive or CD-ROM drive.

4. From the Tools menu, click Assign Drive Letter.

NOTE If you select the current drive or an otherwise locked drive, you must restart the system to

complete the drive letter reassignment.

5. Select a new drive letter to assign to the drive from the list. Click OK, and then click Yes

to continue.

36

6. If necessary, click OK, and then click Yes.

7. Repeat steps 2 through 6 for each drive letter assignment that you want to change.

8. Click Partition, then click Exit. If necessary, restart the system to complete the drive

letter reassignments.

Changing Virtual Memory Settings

If you have more than one hard disk drive, you may need to change size and location of your
virtual memory page file. See Windows NT Help for more information.

Consider the following before changing page file settings:

u

The size of the page file. If your system is equipped with a large amount of RAM, Setup
might create a page file that is unnecessarily large.

u

Drive letter reassignments. If you reassigned your drive letters, you may find it necessary
to adjust your page file settings.

To change the size and location of the virtual memory page file:

1. From Start, click Settings, and then click Control Panel.

2. Double-click the System icon.

3. Click the Performance tab and then click Change.

4. Click a drive letter in the list, and then type new values in the Initial Size and Maximum

Size text boxes.

5. Click Set.

6. Repeat steps 4 and 5 for any additional drives in the list.

7. Click Close, then click OK. An alert box displays.

8. Do one of the following:

−

Click Yes to restart the system with the new settings.

−

Click No to continue with other tasks and use the new settings the next time you

restart the system.

Configuring the Symbios SCSI Adapter

If your InterServe 80 SL Rack Mount system is equipped with an optional Symbios SCSI
adapter, you may need to use the SCSI Configuration Utility to configure the operation of

37

SCSI peripherals connected to the adapter. You can find the SCSI Configuration Utility
(

PCI_CFG.EXE) on the SYSUTIL diskette delivered with the system.

The SCSI Configuration Utility allows you to configure the SCSI adapter, perform a low-level
format on a SCSI hard disk drive, select boot order, and verify media.

Change the SCSI adapter parameters on a per-device basis under the following conditions:

u

If you are advised to do so by Intergraph Computer Systems technical support or
instructed to do so by the vendor documentation supplied with the SCSI device.

u

If the SCSI device does not negotiate properly with the controller. This is common on
older drives.

u

If you exceed the total cable length for connecting SCSI devices to the system, as

specified in the section, “Connecting an External SCSI Device,” in Chapter 1.

u

If you connect non-Ultra or non-Wide Ultra SCSI external devices to the system.

To run the SCSI Configuration Utility:

1. Insert the

SYSUTIL diskette in the system’s floppy disk drive.

2. Shut down and restart the system.

3. When the Startup Menu displays, select SCSI Configuration Utility and press

ENTER.

See SCSI Configuration Utility Help and the Symbios SCSI adapter documentation for
instructions on using the SCSI Configuration Utility.

Using the SCSI Configuration Utility

NOTE Change the synchronous data transfer rate or the data width parameters for an individual

device only. Do not change the parameters for the SCSI host adapter itself. Changes to the
SCSI host adapter affect all devices on its bus.

When using the SCSI Configuration Utility, remember the following keyboard tips:

u

Press the up or down arrow keys to move about in the menus.

u

Press ENTER to confirm a menu selection.

u

Press ESC to cancel a selection.

u

Select Help to display a Help screen with instructions and details.

To change the synchronous data transfer rate:

1. Insert the SYSUTIL diskette in the system’s floppy disk drive.

2. From the Start menu, click Shut Down. The Shut Down Windows dialog box displays.

38

3. Click Restart and then click OK. The system restarts and the MS-DOS Startup Menu

displays.

4. Select SCSI Configuration Utility and press

ENTER.

5. From the main menu, select the SCSI host adapter that you want to configure and press

ENTER. One single-channel SYM8751 SCSI host adapter is listed.

6. From the Utilities menu, select Device Selections and press

ENTER.

7. From the Device Selections menu, select the SCSI device that you want to configure and

press

ENTER.

NOTE Only eight SCSI devices are listed at a time. Select Device Selections 8-15 to list the next

eight SCSI devices.

NOTE If the device that you want to configure is not listed, exit the menu, repeat step 5 and select

the other host adapter. Then, continue with step 6.

8. Select Sync Rate (Megabytes/sec) and press ENTER.

9. Select the appropriate rate (Off, 10, 20, or 40) and press

and then press

ENTER.

10. From the Device Selections menu, select Exit This Menu and press

11. From the Utilities menu, select Exit This Menu and press

ENTER, select Exit This Menu,

ENTER.

ENTER. The Save/Cancel menu

displays.

12. Select Save Changes and press

ENTER.

13. Remove the diskette from the system’s floppy disk drive, and then press any key to restart

the system.

Installing and Configuring LanSafe UPS Software

Systems equipped with a uninterruptible power supply (UPS) are shipped with LanSafe III
software to configure and monitor operation of the UPS. The software must be installed
before you can configure and monitor UPS operation. The following instructions assume that
you are installing LanSafe III UPS software on your system for the first time.

To install LanSafe III UPS software:

1. Insert the LanSafe III CD-ROM into the CD-ROM drive.

2. Run

3. When the Welcome dialog displays, select Install.

4. Select Full Installation to install the software onto the server. If you are installing the

SETUP.EXE in the NTWIN directory on the CD-ROM drive.

remote services on a non-UPS system, select Install remote services only; then select
Continue.

NOTE If you select Install remote services only, Setup asks for a location to install the files. Select

the default location, or enter an alternate pathname; then select Continue. After the software
is installed, click OK and restart the system.

5. When asked if the computer is part of a UPS group, select No; then select Continue.

6. Select Power Rite Pro II; then click Continue.

7. Select the COM port to be used; then select Continue.

8. Enter an access code to safeguard the UPS operation; then select Continue.

9. Select Shutdown Timing Operations; then select Continue.

10. Select Yes for the Autoload Option; then select Continue.

11. A dialog asks for a location to install the files. Accept the default location, or enter an

alternate pathname; then select Continue. When the software is installed, open the Control
Panel and double-click Services. The Services dialog displays.

12. Select LanSafe III Power Monitor Service and click Startup. The Service dialog displays.

Verify that the Allow Service to Interact with the Desktop check box is selected.

13. Click OK to close the Service dialog, and click Close.

14. Shut down the system.

39

15. Verify that the serial cable is connected as described in the LanSafe III software manual,

and that all AC power cables are connected to AC receptacles on the back of the UPS.

16. Restart the system.

Refer to the LanSafe III documentation for instructions on using the LanSafe III software.

Installing and Configuring InterSite Server Monitor

If you ordered the InterSite Server Monitor option for server monitoring capability, your
InterServe 80 SL Rack Mount has an installed InterSite Server Monitor (ISM) card (also
called the Emergency Monitor Card, or EMC). For instructions to install and configure the
ISM software, and for information on using the ISM with your server, refer to the InterSite
Server Monitor documentation included with your system.

If you install an ISM card or update the system BIOS, you must set up the BIOS for the
system to recognize the ISM card. In BIOS Setup, go to the Advanced screen, and then to
PCI/PnP Configuration, and do the following:

u

Change the Emergency Monitor setting to Enable. Once enabled, the Emergency

Monitor’s resources display.

u

Under PCI/PnP Exclusion, select the ISM card’s IRQ value from the list, and change its
status to Reserved.

40

u

Under PCI/PnP DMA Exclusion, select the ISM card’s DMA channel from the list, and
change its status to Reserved.

u

Under PCI/PnP UMB Exclusion, select the ISM card’s UMB region from the list, and
change its status to Reserved.

See Chapter 5, “Configuring the BIOS,” for more information on using BIOS Setup.

Installing QFE Update Software

If the system was shipped with Quick-Fix Engineering (QFE) update software, you can create
a QFE diskette using Version Manager. QFE update software contains fixes for operating
system problems or limitations on your Intergraph Computer Systems system, and is only
shipped with the system if it is needed. If you have a QFE diskette, insert it into the floppy
disk drive. Refer to the
system.

README.TXT file on the QFE diskette for instructions to update the

Creating an Emergency Repair Disk

You should create an Emergency Repair Disk after you finish configuring the system. The
files on the Emergency Repair Disk can restore a damaged registry to its original contents
(that is, at the time Windows NT was installed), along with the standard Windows NT drivers.

Use the
Emergency Repair Disk. You can also use these utilities to update the Emergency Repair Disk
any time you change the system’s configuration. You should also make and keep a backup
copy of the Emergency Repair Disk.

Refer to the operating system documentation and Help for information on creating and using
an Emergency Repair Disk.

RDISK.EXE utility or InterSite Welcome (as described in Chapter 2) to create an

Getting Operating System Updates

Microsoft Service Packs and Service Releases contain the latest improvements and system
fixes for Microsoft operating systems. Service Packs and Releases are created by Microsoft
for post-release support. You can get then from Microsoft’s World Wide Web and FTP sites
free of charge.

CAUTION If Intergraph Computer Systems provides a Service Pack through the IBBS or with a product,

it has been certified against Intergraph Computer Systems hardware as described in the
announcement of its availability. If you obtain a Service Pack from any other source, be
aware that it may not be certified against your Intergraph hardware.

4 Operating Notes

This chapter contains basic information on using the InterServe 80 SL Rack Mount system.

Starting and Stopping the System............................................................................................ 42

System Power, Startup, and Shutdown.................................................................................... 43

System Power States................................................................................................. 44

Automatic Shutdown Utility......................................................................................44

Drive Status LEDs................................................................................................................... 46

Observing Operating Precautions............................................................................................ 47

Using the Keyboard................................................................................................................. 47

Using the Mouse...................................................................................................................... 49

Using the Floppy Disk Drive................................................................................................... 49

Using the CD-ROM Drive....................................................................................................... 50

Using InterSite Programs ........................................................................................................50

Using Hardware Security Features.......................................................................................... 51

Finding Model and Serial Numbers......................................................................................... 51

Cleaning the System................................................................................................................ 52

Additional User Information ................................................................................................... 52

41

42

Starting and Stopping the System

The following figure shows the Power button on the front of the system.

Power Button

Power LED

Reset Button

Disk Activity
Light

After connecting the system to AC power, press the Power button for at least 6 seconds to start
the system.

When the system is running, you can restart the system or shut it down and power it off
completely. Wait at least 30 seconds before restarting the system. This allows the InterSite
Server Monitor software to function correctly, the power supply to stabilize, and the disk
drives to stop spinning.

u

To restart the system, click on Start on the video screen and select Shutdown. Click on
Shutdown and Restart. If the system becomes unresponsive, you must press the Reset
button momentarily (less than 1 second). After the system shuts down, wait at least 30
seconds before turning the system on again. To turn on the system, push and hold the
Power button for at least six seconds.

u

To stop the system, perform an orderly shutdown and then push the Power button for at
least six seconds. An orderly shutdown consists of stopping all running applications and
logging off Windows NT by clicking on Start on the video screen and then selecting Shut
Down. Choose Shut down the computer, and click Yes.

If external InterRAID disk cabinets are connected to the system, always power on or off the
system as follows:

u

Turn power on to the InterRAID cabinets first, listen for the audible beep, and then turn
on power to the system base unit.

u

Turn off power to the system base unit first (as described previously), and then turn power
off to the InterRAID cabinets. If you turn power off to the InterRAID cabinets first, the
RAID controller will read the drives in those cabinets as dead the next time you turn
power on to the system. If this happens, refer to the Mylex documentation for drive
recovery procedures.

System Power, Startup, and Shutdown

When you connect the power cord from the InterServe 80 SL Rack Mount to an AC power
outlet, auxiliary power is applied to the system. Auxiliary power monitors the Power button
on the front of the system. The Power button is on the lower right side of the InterServe 80
SL Rack Mount, just below the floppy disk drive.

43

The Power button is not a traditional “on or off” power switch. Depending on the system’s
current power state, you can use the Power button to wake up, start, or shut down the system.
See the following table for details on using the Power button.

If InterServe 80 SL
Rack Mount is...

Press Power Button To...

Off (no LEDs on) Momentarily (< 1 sec) Start up
Working (green

Momentarily (< 1 sec) Run Automatic Shutdown Utility

LED on)
Unresponsive

And hold (> 6 sec) Power down

(green LED on)

Remember the following guidelines for using the Power button:

u

After connecting the system to AC power, press the Power button momentarily (for less
than 1 second) to start the system. To shut down the InterServe 80 SL Rack Mount, use
the Automatic Shutdown Utility.

u

To power down if the system is unresponsive to mouse or keyboard actions, press and
hold the Power button for at least six seconds.

44

u

To power down during normal operation, do not use the Power button. Instead, double­click the Automatic Shutdown Utility icon in the taskbar tray.

For details on using the Automatic Shutdown Utility, refer to the following sections in this
chapter.

System Power States

The advanced power management features of the InterServe 80 SL Rack Mount help you save
energy and prolong system life. These features also provide for future functionality, such as
remote system wake up. See the online System Introduction delivered with the system for
details.

NOTE Remember that the InterServe 80 SL Rack Mount is always powered on when it is connected

to AC power.

One of the power management features is the implementation of power states. The upper LED

on the front panel indicates the system’s current power state, as shown in the following table.

LED

Green Working On System is fully usable; power conservation is on a

Off Mechanical

If the power cord is plugged in, but the LED is off, then the system has a power voltage
problem. Call the Intergraph Computer Systems Customer Response Center for assistance.

Power State Description Explanation

Off No power consumption. The system is

Off

Automatic Shutdown Utility

The Automatic Shutdown Utility allows you to select among various shutdown options. This
utility provides additional options over the standard shutdown options available from the
operating system Start menu. To access Help for this utility, from the operating system Start
menu, click Programs, click Automatic Shutdown Utility, and then click Automatic Shutdown
Help.

per-device basis.

disconnected from AC power.
To return the system to the Working state, you must

reconnect the power cord and perform a full system
shutdown and restart using the Automatic Shutdown
Utility.

45

Starting the Automatic Shutdown Utility

Use one of the following methods to start the Automatic Shutdown Utility:

u

Double-click the Automatic Shutdown Utility icon in the taskbar tray.

u

From the operating system Start menu, click Programs, click Automatic Shutdown Utility,
and then click Automatic Shutdown Utility.

u

While the system is running, momentarily press the Standby button.

Setting Time in the Automatic Shutdown Utility

By default, the Automatic Shutdown Utility is set for a 10-second delay when starting
shutdown. You can use the slider under Time Remaining to set the delay up to 30 seconds.
You should not set the delay to less than 5 seconds, to ensure that you have time to stop
system shutdown if needed.

Configuring the Automatic Shutdown Utility

Before you use the Automatic Shutdown Utility, you must configure it. Double-click the
Automatic Shutdown Utility icon in the taskbar tray. The Automatic System Shutdown dialog
box displays. Choose an option and click Apply, then click Start Shutdown. After you start
the system again, the utility will use the settings you selected.

Select from the following options in the Automatic System Shutdown dialog box:

u

Shutdown the Computer: Starts the standard Microsoft Windows shutdown. This option
saves any windows settings that you changed, writes information that is currently in

memory to the system’s hard drive, and prepares the system to power down.

u

Power down the Computer: Performs an orderly shutdown of the operating system, and
powers down the computer. This option saves any windows settings that you changed,
writes information that is currently in memory to the system’s hard drive, and then turns
off power to the system.

u

Shutdown System and Restart the Computer: Restarts the system. This option saves any
windows settings that you changed, writes information that is currently in memory to the
system’s hard drive, and powers down and restarts the system.

u

Close All programs and log on as different user: Closes any open windows or programs,
disconnects the system from the network, and returns the system to the Windows logon
prompt. This option prepares the system for use by someone else.

46

In addition to the above shutdown options, the Automatic Shutdown Utility provides the
following features:

u

Force All Processes to terminate: Terminates all programs if checked. If this option is
not checked, the system displays an End Task dialog for each process that may still be
running.

u

Time Remaining: Configures the amount of time before the selected shutdown option
occurs. When the Shutdown utility is started, this timer begins counting down. Press
Enter or click the Stop Shutdown button to stop the countdown timer.

u

Apply button: Apply your selected changes without closing the Shutdown dialog.

u

Cancel: Close the shutdown dialog without saving changes you made.

u

Countdown timer: Stop or start the countdown timer.

NOTE If you select an option while the countdown timer is running, the timer stops automatically.

Drive Status LEDs

The Light-Emitting Diodes (LEDs) on the front of the disk drive section help you determine
disk drive status at a glance. There are two LEDs for each disk drive, making a total of eight
drive status LEDs. The eight drive status LEDs, which display through the window of the disk
drive door, indicate the activity or status for each of the installed drives.

For SCSI disk drives, only the left drive status LED of each drive status LED pair lights. The
left LED for each disk drive flashes to show disk activity.

RAID systems are equipped with a SCSI Activity Fault-Tolerant Enclosure (SAF-TE) card
which monitors the status of the RAID disk drives. The SAF-TE card provides an interface
between the SCSI backplane and the RAID controller, and causes the right drive status LED
of each LED pair to flash according to the drive status. The right drive status LED lights
differently depending on the RAID drive status, as shown in the following table:

Right LED Activity

Meaning

Off No error
Steady On Disk drive rebuild stopped, or disk drive is faulty
Steady Blink (approx. 1 per second) Disk drive rebuild in progress
Steady Blink (approx. 3 per second) Identification of disk drive in progress
4 Fast Blinks, Pause (repeats) Disk drive experienced a predicted fault
2 Fast Blinks, Pause (repeats) Disk drive is a hot spare

To administer the RAID disk drives and the SAF-TE card, use the Mylex RAID configuration
utility as described in the Mylex RAID controller documentation delivered with the system.

Observing Operating Precautions

Observe the following precautions when operating the system:

u

When restarting the system, use the operating system controls instead of turning the
power switch off and on. Use the power switch only when instructed, or as the last
alternative for restarting the system.

u

Never turn off power to the base unit when the disk access LED is lit.

u

After turning off power to the base unit, wait at least 30 seconds before turning the power
on again

u

Run virus scan software periodically to ensure that your system’s files and programs are
not corrupted.

Using the Keyboard

The system’s keyboard includes the following features:

u

PS/2 compatibility.

47

u

104 standard keys.

u

Function keys (F1 through F12) for special functions used by application programs.

u

Windows keys at the bottom, for use with the Windows NT and Windows 95 operating
system. Pressing either Windows Logo key displays the operating system Start menu.
Pressing the Application Logo key displays an application-specific pop-up menu.

u

Arrow keys for moving the cursor up, down, right, and left on the screen.

u

Numeric keys in a numeric keypad.

48

Some keyboard keys have special functions, as follows:

Key

ESC Usually assigned to an application-specific function; often used to exit.
PRINT SCRN Depending on the application in use, prints the displayed screen to a printer.
SCROLL LOCK Prevents the screen from scrolling.
PAUSE Temporarily suspends screen scrolling or some operations.
CAPS LOCK Types all letters as capitals.
NUM LOCK Activates the numeric keypad.
CTRL Used with another key for application-specific functions.
ALT Used with another key for application-specific functions.
DELETE Deletes characters.

Function

You can use the Windows Logo keys in combination with other keys to perform certain
operating system functions, as follows:

Windows Logo Key Combination

Action

Windows Logo + F1 Display a pop-up menu for the selected object
Windows Logo +
Windows Logo +
Windows Logo +
Windows Logo +
Windows Logo +
SHIFT + Windows Logo +
Windows Logo +
Windows Logo +

TAB Activate the next button on the taskbar
E Run Explorer
F Run Find Document
CTRL + F Run Find Computer
M Minimize all

M Undo Minimize all
R Display the Run dialog
PAUSE/BREAK Perform a system function

If your system was delivered with a multimedia keyboard, it contains other controls and ports

for use with your system’s multimedia capabilities. See the documentation delivered with the
multimedia keyboard for more information.

Using the Mouse

The system’s mouse is a PS/2-compatible tracking device that controls the movement and
positioning of the pointer (or cursor) displayed on the screen in a graphical display
environment. The basic techniques for using the mouse are as follows:

49

Action

Point Move the mouse to point to your selection on the screen.
Click Press and release the left mouse button once.
Double-click Press and release the left mouse button twice.
Drag Press and hold the left mouse button, then move the mouse. Release the button

Right click Press and release the right mouse button once.

NOTE The double-click speed is timed. If you double-click too slowly, the system responds as if you

clicked twice. You can adjust the double-click speed using the operating system’s Mouse
application.

To use the mouse, make sure it is properly connected to the system. Place the mouse on a
clean, flat surface, such as a desktop or a mouse pad. Move the mouse across the flat surface
to move the pointer across the screen.

Description

when you finish dragging your selection to a new location.

Using the Floppy Disk Drive

The system’s floppy disk drive occupies a 3.5-inch peripheral device bay, and is accessible
through a 3.5-inch slot on the front of the base unit. The drive accepts standard 3.5-inch
720 KB and 1.44 MB diskettes.

Follow these guidelines to use the floppy disk drive:

u

To insert a diskette into the drive, position the diskette so the arrow embossed on the
diskette faces up. Slide the diskette into the floppy disk slot and through the drive door,
and push it into the drive until it clicks into place and the eject button next to the slot pops
out.

u

Before removing a diskette, ensure the drive LED is not lit. The LED lights green to
indicate floppy disk drive activity.

u

Remove the diskette by pushing the eject button adjacent to the floppy disk slot, and then
pulling the diskette out of the drive.

50

u

To protect the data on a diskette from being overwritten or erased, slide the write-protect
tab on the diskette toward the diskette edge until it snaps into place. When the write­protect opening is uncovered, the disk can be read from, but not written to. To write data
to a diskette, ensure the write-protect opening is covered.

Using the CD-ROM Drive

The system’s CD-ROM drive occupies a 5.25-inch peripheral device bay, and is accessible
through a tray or a slot at the front of the base unit. The CD-ROM drive is an Enhanced
Integrated Device Electronics (EIDE) device that features MPC-3 compatibility and multi­session Photo CD support. The drive also supports software ejection of discs and has an
external amplified headphone jack.

To use the CD-ROM drive:

u

To insert a disc into a tray-load CD-ROM drive, press the eject button to extend the tray.
Place the disc, printed side up, in the tray and press the eject button to load the disc.

u

To insert a disc into a slot-load CD-ROM drive, insert the disc, printed side up, into the
slot.

u

To eject a disc from the CD-ROM drive, press the eject button adjacent to the CD-ROM
drive slot or tray.

NOTE The software application being used may prevent the compact disc from ejecting. If so, run

the proper application command to eject the compact disc.

u

The media player application program(s) included with the operating system allows you
to listen to audio compact discs. Insert an audio compact disc, printed side up, into the
CD-ROM drive and start the media player application. Adjust the volume using the
operating system’s sound control programs.

Using InterSite Programs

InterServe 80 SL Rack Mount systems ship with the following InterSite programs:

u

InterSite Version Manager is a tool for creating system software backup diskettes, and for
updating device drivers and other system software products installed on the system.

u

InterSite Hardware Monitor is an easy-to-use interface to instrumentation data measured
by sensors inside the computer. Event information is reported to the Windows NT Event
Log and displayed graphically. For example, temperatures inside the system chassis
display on color-coded temperature scales.

u

InterSite DMI Console gives easy access to the system’s status and configuration
information. The Console is based on the Desktop Management Interface (DMI), through
a window containing a graphical information tree view pane, a service provider
component information pane, and a message pane. DMI Console works with the Desktop
Management Interface (DMI), a technology standard that enables the effective
management of personal computers (PCs).

u

InterSite Watchdog is a system monitoring tool with remote monitoring capabilities. You
can install Watchdog on a system running Windows NT, and use it to monitor
workstations and servers also running Windows NT.

u

InterSite ECC Memory Monitor is a tool for warning of a potential memory failure. ECC
Memory Monitor watches for single-bit memory errors and records them in the Windows
NT Event Log, and tracks error counts in the Windows NT Registry.

From the operating system Start menu, go to Programs/InterSite to find the InterSite programs
on your system. See the online Help for each InterSite program for more information on how
to use the program.

Using Hardware Security Features

51

The InterServe 80 SL Rack Mount provides you with several security features designed to
help prevent unauthorized tampering with the internal components.

u

A tamper-indicating Intergraph Computer Systems Factory Quality Seal is affixed to the
base unit, overlapping the top cover and the back of the unit. The seal is your assurance
that the unit has not been opened since it left the factory. When removed, the word
“VOID” appears on the seal. Removing the seal does not void your warranty.

u

A chassis intrusion alert switch is mounted on the chassis. When the disk drive door is
opened, a chassis intrusion event is written to the Event Log. InterSite Hardware Monitor
does not report an event to the Event Viewer.

Finding Model and Serial Numbers

The system’s model number is on label affixed to the back of the chassis. The system’s serial
number is on one label affixed to the back of the chassis, and on another label affixed to the
front center of the system’s top cover.

52

Cleaning the System

CAUTION Turn off power to the system before cleaning the exterior surfaces, the mouse, or the

keyboard. Do not clean the CD-ROM drive.

Follow these guidelines for cleaning the system:

Item

How To Clean

Mouse On the bottom of the mouse, a retaining ring holds the tracking ball in

place. Remove the retaining ring and turn the mouse over; the tracking ball
will fall out. Blow gently into the opening. Clean the tracking ball and
rollers with a cotton swab and alcohol. Replace the tracking ball and the
retaining ring.

Keyboard Dust with a dry cloth. Aerosol cleaners are commercially available to

remove the dust between the keys of the keyboard. Never allow moisture
on the keyboard or the surface beneath the keys.

Exterior Surfaces Clean the exterior surfaces of the base unit and the monitor screen with a

mild cleaning detergent and a clean cloth.

Additional User Information

User information for the following hardware is provided in separate documents, delivered with
the system.

u

RAID or SCSI controller

u

Networking card

u

InterSite Server Monitor card

u

Uninterruptible Power Supply

u

Concentrator

u

Keyboard

u

Pointing or tracking device

Additional technical information about the system is included in the System Reference
document. If the system came with an Intergraph rack, refer to the documentation delivered
with the rack and other rack-mounting equipment for information and safety precautions
related to using the system in a rack.

5 Configuring the BIOS

The BIOS Setup program is used to configure the system’s basic input/output system (BIOS).
The BIOS is used to configure the system board and CPU, and to provide hardware
information to the operating system. For the system to run properly, run BIOS Setup after you
make a hardware change to the system.

Starting BIOS Setup......................................................................................................... 54

Info Screen ....................................................................................................................... 55

Main Screen......................................................................................................................55

System Time.......................................................................................................56

System Date....................................................................................................... 56

Diskette Drive A or B ........................................................................................ 56

Primary Master, Primary Slave, Secondary Master, Secondary Slave............... 57

Large Disk Access Mode ................................................................................... 58

MPS Version...................................................................................................... 58

Advanced Screen.............................................................................................................. 59

Plug & Play O/S................................................................................................. 59

Reset Configuration Data................................................................................... 59

PCI/PnP Configuration....................................................................................... 59

PS/2 Mouse........................................................................................................ 60

Legacy USB Support.......................................................................................... 60

Integrated Ports.................................................................................................. 60

Integrated PCI IDE ............................................................................................ 61

Integrated LM79 ................................................................................................ 61

Integrated Sound................................................................................................ 61

Keyboard Detection ........................................................................................... 61

AC Interrupt State.............................................................................................. 62

Chipset Screen..................................................................................................................62

Graphics Aperture.............................................................................................. 62

DRAM Type ...................................................................................................... 62

Features Screen ................................................................................................................ 63

QuickBoot.......................................................................................................... 63

QuietBoot........................................................................................................... 63

DMI Event Logging........................................................................................... 63

Multiboot ........................................................................................................... 65

Power Management............................................................................................ 65

Security.............................................................................................................. 66

Exit Screen ....................................................................................................................... 68

Setting the CPU Speed ..................................................................................................... 68

Updating the System BIOS...............................................................................................69

53

54

Starting BIOS Setup

To start BIOS Setup:

1. Restart the system. An Intergraph Computer Systems logo displays.

2. Press

F2 to start BIOS Setup.

NOTE You can only start BIOS Setup during the boot sequence.

NOTE You can set a password to prevent unauthorized users from accessing BIOS Setup. See

“Features Screen” in this chapter.

While using BIOS Setup, remember these tips:

u

To move between screens in BIOS Setup, press the right and left arrow ( ← / →) keys.

u

To move between options on a screen, press the up and down arrow ( ↑/↓ ) keys.

u

To change a BIOS setting, use one of the following methods:

−

Highlight the setting, and press

and down arrow keys to select a value, and then press

−

Highlight the setting, and use the plus or minus (+/-) keys to increase or decrease its

ENTER to display a list of possible values. Use the up

ENTER again to select it.

value.

u

To exit from a menu in BIOS Setup, press ESC.

u

To exit BIOS Setup, use the Save Changes and Exit option to exit and save your BIOS
settings.

BIOS Setup has six primary configuration screens listed across the top of the screen:

u

Info

u

Main

u

Advanced

u

Chipset

u

Features

u

Exit

Each of these screens is described in the remaining sections of this chapter.

Info Screen

The Info screen lists your system configuration information, as shown in the following figure.
To access the Info screen, use the arrow keys to highlight Info on the BIOS Setup main menu.
The information on this screen is determined by your system configuration, and cannot be
changed manually.

55

Main Screen

To access the Main screen, use the arrow keys to highlight Main on the BIOS Setup main
menu. The following figure shows the Main screen. This screen is used for configuring:

u

System time and system date

u

Diskette drive A and B (if installed)

u

Primary/secondary master and slave devices

u

Large disk access mode

u

MPS version

56

To move between the parameters, use the up and down arrow keys.

System Time

To set the system time, use the TAB key to move the prompt and select a field (hours, minutes,
or seconds). Use the plus key (+) to increase the number; use the minus key (-) to decrease the
number. To select a previous field, press

System Date

To set the system date, highlight the System Date field, and then use the Tab key to select a
field. Use the plus and minus keys as described above to set the date. To select a previous
field, press

SHIFT+TAB.

Diskette Drive A or B

To configure a floppy disk drive that has been added to or removed from your computer,
highlight the desired drive. Use the plus or minus keys to change the setting until it matches
the installed floppy drive. The BIOS supports 2.88 MB, 1.44 MB, 1.2 MB, 720 KB, and 360
KB floppy drives.

SHIFT+TAB.

Primary Master, Primary Slave, Secondary Master, Secondar y
Slave

These options control the parameters for Integrated Device Electronic (IDE) drives. The
default settings are Auto for Primary and Secondary Master, and None for Primary and
Secondary Slave.

If you are setting up a SCSI hard disk, set the IDE Device parameters to None (see your SCSI
card manual for more details). To install an IDE device, highlight the device to configure and
press

ENTER. The IDE Device submenu displays as shown in the following figure.

NOTE The values displayed below are for a specific drive, and will change depending on the size

and type of the drive installed on the system.

57

Type

This option selects the type of drive installed in the system. The default setting is Auto, which
automatically detects the drive information. If you are using a SCSI hard drive, select None
and refer to the documentation supplied with the SCSI adapter.

NOTE If BIOS Setup does not find the drive parameters when set to Auto, select User for this

parameter and complete the information manually using the settings provided in your drive
specifications.

58

Multi-Sector Transfers

This setting determines the number of sectors per block for multiple sector transfers. The
default setting is Auto. Other settings are: Disabled, 2 Sectors, 4 Sectors, 6 Sectors, 8 Sectors
and 16 Sectors.

LBA Mode Control

Enabling this setting causes Logical Block Addressing (LBA) to be used in place of Cylinders,
Heads and Sectors. LBA Mode Control supports drives larger than 500 MB. The default
setting is Enabled.

32-Bit I/O

This setting allows you to enable the 32-bit I/O function of the PCI IDE controller. Select
Disabled if the drive will not run at this speed. The default setting is Disabled.

Transfer Mode

This setting controls the transfer speeds for IDE devices. Fast PIO 1 supports a minimum
cycle time of 5.22 MB/sec; Fast PIO 2 supports 8.33 MB/sec; Fast PIO 3 supports 11.1
MB/sec; Fast PIO 4 supports 15.5 MB/sec. Fast PIO 4 is the default setting.

Smart Monitoring

This setting monitors your hard drive and reports any problems detected. The setting cannot
be changed.

Large Disk Access Mode

If you are using a DOS operating system (MS-DOS, Windows NT, Windows 95, Novell DOS
or PC-DOS), set the disk access mode to DOS (default). If you are using a different operating
system, set the mode to Other.

MPS Version

This setting controls the Intel Multiprocessor specification revision level. Some operating
systems may require 1.1 for compatibility reasons. The available settings are 1.1 or 1.4
(default).

Advanced Screen

Use the Advanced screen to configure system devices. Use the left and right arrow keys to
highlight Advanced on the BIOS Setup main menu. The Advanced screen displays as shown
in the following figure.

59

Plug & Play O/S

When set to Yes, this setting allows your system to work with a Plug and Play operating
system, such as Windows 95. The default setting is No.

NOTE The setting should be No when using Windows 3.1 or Windows NT.

Reset Configuration Data

When set to Yes, this setting causes the system to reset Extended System Configuration Data
(ESCD) when you exit Setup. This allows the PnP BIOS to redetect your PCI and ISA PnP
devices, and reallocate resources to them. The default setting is No.

PCI/PnP Configuration

Use this setting to display a submenu with options for configuring legacy ISA devices.

60

PCI/PnP ISA UMB Region Exclusion

This setting reserves specific upper memory blocks for use by ISA devices. Press the up or
down arrow keys to highlight the memory block, and then use the plus or minus keys to
reserve it.

PCI/PnP IRQ Exclusion

This setting reserves specific IRQs for use by ISA devices. Press the up or down arrow keys
to select the IRQ, and then use the plus or minus keys to reserve it.

PS/2 Mouse

When disabled, this setting prevents the PS/2 mouse from functioning, and frees up IRQ12.
Selecting Auto Detect allows the operating system to determine whether to enable or disable
the mouse. The default setting is Auto Detect.

Legacy USB Support

Use this setting to allow USB devices to function in alternative operating systems. Select
Enabled when using DOS and Windows 95 operating systems; select Disabled when using
Windows NT, OS/2 and Unix operating systems. The default setting is Disabled.

NOTE Your USB device must still have and load its own drivers for a particular operating system.

Integrated Ports

Use this setting to display additional setup menus for configuring peripheral devices. For
example, you may want to configure a serial port for a specific modem. Press
display the Integrated Ports submenu. The submenu provides the following options:

Serial Port A/B

This setting configures the operation of the serial ports. Select Disable (to disable the selected
port), Enable (to allow user configuration of the selected port), Auto (to enable BIOS or OS
configuration) or OS Controlled (to allow the operating system to manage the port
configuration). The default setting is Auto.

ENTER to

Parallel Port

This setting configures the operation of the parallel port. Select Disable (to disable the
selected port), Enable (to allow user configuration of the selected port), Auto (to enable BIOS
or OS configuration) or OS Controlled (to allow the operating system to manage the port
configuration). The default setting is Auto.

Mode

The parallel port may be set for Output (AT), Bi-directional (PS/2), Extended Capabilities
Port (ECP), or Enhanced Parallel Port (EPP). The default setting is ECP.

Floppy Disk Controller

This setting configures the operation of the floppy disk controller. Select Disabled (no
configuration), Enabled (allows user configuration), Auto (to enable the BIOS or OS to set the
configuration), or OS Controlled (to allow the operating system to control the configuration).

Integrated PCI IDE

This setting enables or disables the integrated PCI IDE adapter. The IDE controller may be
set for Primary, Both, or Disabled. The default setting is Both.

61

Integrated LM79

This setting controls the integrated LM79 microprocessor system hardware monitor. The
LM79 can be used to monitor temperatures, power supply voltages and fan speeds. The
default setting is Enabled.

Integrated Sound

This setting enables or disables the integrated sound interface. The default setting is Enabled.

Keyboard Detection

Setting this parameter to Enabled activates keyboard detection when the system is started. If
this parameter is enabled, the system will not start without a keyboard. Disable this parameter
to allow the system to boot without a keyboard attached. The default setting is Enabled.

62

AC Interrupt State

This setting controls how the system responds when power is restored after a loss of AC
power. When set to Use last state, the system returns to the state it was in before the power
interruption. When set to Stay off, the system remains off. The default setting is Stay off.

Chipset Screen

The Chipset screen allows you to program the Intel 440BX AGP chipset features. Use the left
and right arrow keys to highlight Chipset on the BIOS Setup main menu. The Chipset Setup
screen displays as shown in the following figure.

Graphics Aperture

Select the size of the Graphics Aperture for the AGP video device. The aperture is a portion
of the PCI memory address range dedicated for graphics memory address space.

DRAM Type

The DRAM type can be set to Non-Parity, Parity, or ECC. Selecting ECC will enable the
system to detect and correct parity errors. ECC memory must be installed in the system to use
the ECC setting. The BIOS default setting is Non-Parity.

NOTE Intergraph ships InterServe 80 SL systems with ECC memory installed, and with the DRAM

Type BIOS parameter set to ECC. If you flash the BIOS or restore the default settings, you
must manually change this parameter back to ECC.

Features Screen

The Features Screen allows you to configure the boot configuration, power management
functions and the security of the system. Use the left and right arrow keys to highlight
Features on the BIOS Setup main menu. The Features screen displays as shown in the
following figure.

63

QuickBoot

This setting allows the system to skip certain tests while booting, and decrease the time needed
to boot up the system. The default setting is Enabled.

QuietBoot

When disabled, this setting displays the system diagnostics screen during boot up. When
enabled, the system logo screen displays in place of the system diagnostics screen. The
default setting is Enabled.

DMI Event Logging

Use this setting for additional setup menus to control the Desktop Management Interface
(DMI) Event Logging functions of the system. This setting allows you to view and modify
DMI Event logs. To enable the DMI Event Logging setting, highlight it and press
submenu displays as shown in the following figure.

ENTER. A

64

Event Logging

When Enabled, this setting allows logging of DMI events. The default setting is Enabled.

ECC Event Logging

When Enabled, this setting allows logging of Error Checking and Correction (ECC) events.
The default setting is Enabled.

View DMI Event Log

Highlight this setting and press

ENTER to view the contents of the DMI event log.

Mark Events As Read

After you have viewed the contents of the DMI event log, highlight this setting and press

ENTER to mark all DMI events as read.

Clear All DMI Event Logs

Selecting Yes for this setting will clear the DMI event log after the system reboots. The
default setting is No.

Multiboot

Use this option to display additional setup menus to configure system boot devices. Press

ENTER to display the multiboot submenu. This submenu provides the following options:

Hard Drive

This setting tells the system to boot from the system’s hard disk drive only.

NOTE In non-RAID systems, the Hard Drive setting displays up to four drives. By default, the boot

device (that is, the first drive in the list) is the drive with SCSI ID 14 (0E in hexidecimal). This
drive is located in slot 0 (the right-most slot) in the disk drive section.

Removable Devices

This setting causes the system to boot from the specified order. To change the order, highlight
an option and use the plus or minus keys to move the option up or down in the list.

Power Management

Use this option to display additional setup menus to control the power management functions
of the system. To configure, highlight the Power Management option and press
submenu displays as shown in the following figure.

ENTER. A

65

Power Savings

This setting allows you to change the system power management settings. Maximum Power
Savings conserves the greatest amount of system power. Maximum Performance conserves

66

power but allows greatest system performance. To alter these settings, choose Customized.
To turn off power management, choose Disabled. The default setting is Customized.

NOTE Before you can change the following settings, you must set the Power Savings mode to

Customized.

Standby Timeout

This setting controls the amount of time that elapses before the system enters Standby Mode.
Standby Mode turns off various devices in the system, including the display screen, until you
start using the system again. To disable, set the standby timeout feature to Off, or select from
a range of 1 to 16 minutes.

Suspend Timeout

The Suspend Timeout setting sets the amount of time that elapses for the system to enter
Suspend Mode. Suspend Mode turns off most devices in the system, reducing power usage to
a minimum. You can disable the suspend timeout feature by setting this option to Off, or
select from a range of 5 to 60 minutes.

Resume On Time

Security

When this setting is enabled (On), the system counts down to zero and awakes from Standby
or Suspend mode. The default setting is Off.

Use this setting for additional setup menus to control the security functions of the system. To
enable, highlight the security option and press

ENTER. A submenu displays as shown in the

following figure.

Set Supervisor Password

67

This setting controls access to the BIOS Setup utility. Press
Password submenu. Type the password, and press

ENTER again. The password may be disabled by setting the new password to nothing (pressing

the

ENTER key without first typing a password).

WARNING If you forget the Supervisor Password, it cannot be disabled without clearing the CMOS.

ENTER. Retype the password and press

ENTER to display the Supervisor

Set User Password

This setting controls access to the BIOS Setup utility. Follow the same procedure used to set
the Supervisor Password.

NOTE When a password is entered, it is saved immediately. All other changes may still be

discarded (see Exit Screen).

Password on Boot

When this setting is enabled, the system requires a password upon starting up. Either the
Supervisor or User Password may be entered. The default setting is Disabled.

Fixed Disk Boot Sector

This setting allows write protection of the boot sector of the fixed disk. The default setting is
Normal. When set for Write Protected, it serves as a form of virus protection. If the
passwords are enabled, this option may only be changed by the Supervisor.

68

Exit Screen

When you finish configuring the BIOS, use the left and right arrow keys to highlight the Exit
option on the BIOS Setup main menu. The Exit screen displays as shown in the following
figure.

Choose one of the following exit options. To move between the Exit options, use the up and
down arrow keys:

Exit Saving Changes

Exit Discarding
Changes

Load Setup Defaults
Discard Changes
Save Changes

To save your changes and restart the computer, choose Exit Saving Changes.

Saves the changes you have made, exits the BIOS, and restarts
the system to make these changes take effect

Leaves the previous BIOS settings intact, exits the BIOS, and
restarts the system

Returns the BIOS parameters to their original default settings
Discards any changes you have made, but does not exit the BIOS
Saves any changes you have made, but does not exit the BIOS

Setting the CPU Speed

This section provides instructions for setting the CPU speed. Use these instructions after
installing a new CPU or to change the current CPU speed. See the System Reference for the
location of jumper W12.

To set the CPU Speed:

1. If you have not done so already, power down your system and remove the cover.

2. Set the jumper on W12 as follows:

69

Jumper W12 Setting

Function

Open Normal (default)
Closed Invoke BIOS Setup to change CPU Speed

3. Replace the cover, and start the system. BIOS Setup will start automatically.

4. When jumper W12 is closed, the CPU speed displays as the first setting on the Main

screen. Highlight the CPU Speed option and press

ENTER. Use the plus or minus keys to

increase or decrease the speed, or use the arrow keys to select from the menu.

5. When you have selected the correct speed, you may configure other BIOS settings or

press

F10 to save the CPU Speed setting and exit BIOS Setup.

6. After the BIOS settings are saved, power down the system and remove the jumper from

W12 (store the jumper by placing it on one pin only). The CPU speed setting will no
longer display in the Main screen of BIOS Setup.

NOTE No speed configuration is required when adding a second processor with the same speed as

the original processor. If you forget to remove jumper W12 after you save the CPU speed and
exit, the selection process repeats.

Updating the System BIOS

The system’s BIOS can be reprogrammed using a BIOS file. You can update the BIOS by
following the steps below:

1. After loading the appropriate BIOS file from Intergraph’s online services, extract it to a

bootable MS-DOS 6.x diskette.

2. Reboot your system with the MS-DOS 6.x diskette in the system’s floppy disk drive. To

make sure a clean MS-DOS environment is loaded, press the

F5 key while the message

Starting MS-DOS is displayed. After the system has restarted, the cursor will display
at the A:> prompt.

3. Now you can run the

README.TXT file included with the BIOS update for detailed instructions.

FLASHUTIL utility from the bootable diskette. Refer to the

4. After the update process has completed and the system reboots, verify that the new BIOS

version appears onscreen. If you have problems during this process, or if you have
questions about the procedure, contact Intergraph Computer Systems Customer Support
for help. See the Preface for more information.

70

6 Troubleshooting

Use this chapter to identify and resolve common system problems of the base unit.

Checking the System........................................................................................................ 72

System Power................................................................................................................... 72

System Boot .....................................................................................................................73

Video................................................................................................................................ 78

Network............................................................................................................................ 76

Peripheral Drive Errors .................................................................................................... 77

Miscellaneous Hardware.................................................................................................. 77

71

72

Checking the System

If your system is not functioning properly, first do the following:

u

Verify the system’s power state and ensure the power cord is plugged in properly. See
Chapter 4, “Operating Notes.”

u

Ensure the power cords and data cables are properly attached from the base unit to the
various peripherals.

u

Refer to the accessory documentation for troubleshooting help if there are problems with
external RAID disk arrays, RAID disk drives, or other connected peripheral devices.

If you cannot resolve the problem or if the instructions direct you to the Intergraph Computer
Systems Customer Response Center, call 1-800-633-7248. See the Preface of this document
for other information about contacting Intergraph Computer Systems.

When instructed to open the base unit, see the System Reference delivered with the system for
details on opening the base unit and working with internal components.

System Power

Fails to power on:

Reason

Power cord not connected properly. Verify that the power cord is properly

Power not available at the outlet. Verify power to the outlet has not been

Power not available from the UPS. Verify the UPS is connected and operating

Internal power cables not connected. Open the base unit and ensure all power

Faulty power cord. Replace power cord.

Solution

connected to the power receptacle.

interrupted. Test the outlet with a known
working appliance.

properly.

cables are connected properly.

System Boot

Does not boot from the expected boot device:

73

Reason

Operating system not on the system drive. Install the operating system as described in

IDE hard disk drive is connected to IDE
controller.

Incorrect BIOS setting for boot drive (non­RAID system).

Series of beeps and error messages display:

Message

Refresh Failure Bad memory refresh circuitry on the system

Parity Error Parity error in the first 64 KB block of

Base 64 KB Memory Error Memory failure in the first 64 KB. Remove

Timer Not Operational Memory failure in the first 64 KB, or Timer

Processor Error The CPU on the system board generated an

8042 - Gate A20 Failure The BIOS cannot switch to protected mode.

Processor Exception Interrupt The CPU generated an exception interrupt.

Display Memory Read/Write Error The sound controller is faulty. Call the

ROM Checksum Error The ROM checksum value does not match

Solution

Chapter 7.
BIOS cannot boot from a SCSI hard disk

drive if IDE hard disk drive is connected.
Disconnect all IDE hard disk drives. For
more information, see the System Reference.

BIOS Multiboot/Hard Drive option must be
set to SCSI ID 0. See Chapter 5.

Explanation and Solution

board. Remove and reinstall DIMM(s). If
error persists, replace the DIMM(s).

memory. Remove and reinstall DIMM(s).
If error persists, replace DIMM(s).

and reinstall the DIMM(s). If error persists,
replace the DIMM(s).

1 on the system board is not functioning.
Call the Customer Response Center.

error. Call the Customer Response Center.

Call the Customer Response Center.

Call the Customer Response Center.

Customer Response Center.

the value encoded in the BIOS. Call the
Customer Response Center.

74

Message Explanation and Solution

CMOS Shutdown Register Read/Write Error The shutdown register for CMOS RAM

failed. Call the Customer Response Center.

Cache Error/External Cache Bad The external cache is faulty. Call the

Customer Response Center.

Does not boot from drive A: (floppy disk drive) or other expected boot device:

Reason

Corrupt boot disk, or boot disk does not have
correct boot utilities.

The boot sequence may be set to C, A, in

Solution

Replace the bootable diskette with a known
working diskette.

Change the boot sequence.
which case the machine will not boot from A
if there is an operating system on C.

The BIOS is corrupted. Load a new BIOS to the system’s flash

EPROM. See Chapter 5.

Floppy disk drive is not recognized:

Reason

Solution

BIOS is not configured properly. Configure the Floppy A and B parameters to

the required settings in BIOS Setup. Refer to
Chapter 5.

Power cable is not attached. Ensure the floppy drive power cable is

properly attached.

Floppy data cable is not attached. Ensure the floppy data cable is properly

attached to the floppy drive and to the system
board.

System hard disk drive not recognized:

Reason

Solution

Hard disk drive power cable not attached. Open the base unit and ensure power cable is

properly attached. See the System
Reference.

Hard disk drive SCSI cable not attached. Open the base unit. Ensure the SCSI cable is

properly attached at both ends. See the
System Reference.

SCSI termination is enabled on the hard disk
drive you installed.

Disable the SCSI termination. See the
documentation with the hard disk drive.

Reason Solution

Some viruses cause the system to not
recognize hard disk drives.

Run a virus scan program that checks the
Master Boot Record. Clear any viruses
detected by the program.

CD-ROM drive is not recognized:

75

Reason

Solution

CD-ROM drive power cable not attached. Open the base unit and ensure power cable is

properly attached. See the System
Reference.

CD-ROM EIDE drive cable not attached. Open the base unit and ensure cable is

properly attached. See the System

Reference.

Total amount of memory does not display:

Reason

Solution

Faulty DIMM(s). Identify faulty DIMM(s) by swapping

DIMM(s) until the faulty one is found. See

the System Reference.

DIMM(s) not properly seated into socket(s). Ensure DIMM(s) are properly installed. See

the System Reference.

I/O Card parity error message displays:

Reason

Solution

Faulty option board is installed in ISA slot. Remove ISA board, then restart the system.

See the System Reference.

76

Video

System powered on, but screen remains blank:

Reason

Monitor not powered on. Turn on power to the monitor.
Monitor power cord not connected. Connect monitor power cord to AC outlet

Video cable not properly installed. Ensure video cable is connected to monitor

Graphics card not seated properly. Open the base unit and re-seat graphics card.

Selected resolution is not supported by the
monitor.

Improper video display driver installed. See the graphics card documentation and

Network

Cannot connect to other systems on LAN:

Reason

Ethernet cable disconnected. Reconnect Ethernet cable and ensure proper

Incorrect software configuration. Notify your System Administrator.

Solution

and monitor.

and system video out connector.

See the System Reference.

Select a supported resolution. See the

graphics card documentation and

README.TXT file for resolution details.

README.TXT file for instructions; install a

valid driver.

Solution

connection. If cable is properly connected,

notify your System Administrator.

Cannot plot to network plotter on LAN:

Reason

Network cable disconnected. Reconnect network cable, ensure proper

Plotter not added to Print Manager on your
system.

Plot node does not recognize your system. Notify your System Administrator.

Solution

connection.
Notify your System Administrator.

Peripheral Drive Errors

CD-ROM drive LED does not light when system power is on:

77

Reason

CD-ROM drive power cable or data cable
not attached.

Floppy disk drive LED does not light when system power is on:

Reason

The drive’s power cable or data cable is not
attached.

Miscellaneous Hardware

“Battery voltage low” message displays:

Reason

Lithium battery voltage on the system board
is low.

System loses BIOS configuration information:

Reason

Lithium battery voltage on the system board
is low. The system also displays a "battery
voltage low" message during the system boot.

Solution

Open the base unit and ensure power cable
and data cable are properly attached. See the
System Reference.

Solution

Open the base unit and ensure power cable
and data cable are properly attached.

Solution

Replace the battery on the system board.

Solution

Replace the lithium battery on the system
board.

One or more RAID controllers is not recognized:

Reason

Message displays, Host adapter at
baseport dc90h is not responding.

RAID controller firmware has been
corrupted.

Solution

Remove the RAID controller and reinstall it

into the same slot, ensuring it is completely

connected into the slot.

Call the Customer Response Center.

78

DMA bus timeout message displays:

Reason

Solution

Failure in DMA bus logic has occurred. Call the Customer Response Center.

“Invalid configuration information for SLOT XX” message displays:

Reason

System is not properly configured to
recognize the new ISA option card.

Solution

Use BIOS Setup to reserve system resources
for the ISA card. Refer to Chapter 5.

7 Reinstalling Sy stem Software

Follow the instructions in this chapter only if you need to reinstall the operating system and
associated system software on your InterServe 80 SL Rack Mount. Before you reinstall the
software, ensure that you read and understand this entire chapter.

Before You Begin............................................................................................................. 80

System Software Products................................................................................................ 81

Installing Windows NT Server 4.0................................................................................... 82

Installing the ESS Maestro-2 PCI Sound Adapter Driver .................................. 83

Configuring IDE/ATAPI Bus Mastering............................................................ 84

Getting Operating System Updates...................................................................................84

79

80

Before You Begin

Have the following items available:

u

The information that you recorded in Chapter 2, “Setting Up the Software.”

u

Operating system software CD-ROM, Service Pack or Option Pack CD-ROM, associated
diskettes, and documentation. Make sure you have the Setup diskettes delivered with the
operating system.

u

Backup diskettes delivered with the system, or which you created according to
instructions in Chapter 2, “Setting Up the Software.” You can also create backup
diskettes by inserting the Intergraph System CD-ROM into any computer running
Windows NT, Windows 95, or Windows 98 and running InterSite Version Manager.
Create backup diskettes for the products listed under “System Software Products” in this
chapter.

u

Backup diskettes and documentation delivered with any option cards or additional
peripheral devices purchased from Intergraph Computer Systems.

u

The Late-Breaking News document delivered with your system.

You can find the system software on backup diskettes shipped with the system, on backup
diskettes that you created, on the Intergraph System CD-ROM, or on the operating system
CD-ROM. If you did not create backup diskettes of drivers or other system software products,
you can create them from the Intergraph System CD-ROM as described above. System
software may also be available on the operating system CD-ROM or on backup diskettes
delivered with option cards.

NOTE You must install certain drivers from backup or other diskettes. The correct driver versions

may not be on the operating system CD-ROM. If a driver version is delivered on backup
diskette or in Version Manager, that version should be used instead of what is available on the
operating system CD-ROM.

Driver software is routinely improved and updated. Use InterSite Version Manager, or visit
the Intergraph Computer Systems site on the World Wide Web and vendor bulletin boards for
new and updated drivers.

Review the Late-Breaking News document delivered with your system for any additional tasks
you may have to perform during reinstallation.

System Software Products

The following table lists drivers and other system software products typically installed on
InterServe 80 SL Rack Mount systems. If a system software product is not listed, but installed
on your system, the product is available from an operating system software CD-ROM, or is

delivered with an option card or additional peripheral device. Depending on your system’s
configuration, you will need some or all of the following system software during the
installation process.

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Product

Description Delivery Method

3COM3C90X 3COM 3C905 network adapter driver Version Manager and diskette or

CD-ROM

DMI InterSite DMI Console Version Manager and CD-ROM
ECCMEM_GL2 InterSite ECC Memory Diagnostic Version Manager and diskette or

CD-ROM

FLASHUTIL2 BIOS and flash programming utility IBBS and Intergraph Online
HWMON_SL InterSite Hardware Monitor Version Manager and CD-ROM
IM InterSite Manager Version Manager and CD-ROM
LMOUSE Logitech mouse driver Version Manager and diskette or

CD-ROM

MAESTRONT ESS Maestro-2 sound processor driver Version Manager and diskette or

CD-ROM

MILL2DRVNT Matrox video driver Version Manager and diskette or

CD-ROM

MYLEXPCIDRV Mylex RAID driver and utilities Version Manager and diskette or

CD-ROM; with RAID systems
only

QFE* Quick-Fix Engineering post-Service

Pack update software. Review the

README.TXT for any QFE product

Version Manager and diskette or
CD-ROM (if needed)

delivered to your system to see if it
applies to your configuration.

SHUTDOWN Automatic Shutdown Utility Version Manager and diskette or

CD-ROM

SMARTDRV InterSite SMART Capable disk driver Version Manager and CD-ROM
SYMSCSI Symbios SCSI Driver Version Manager and diskette or

CD-ROM

SYSUTIL System Configuration Utility IBBS and Intergraph Online
USSP or

OPTION PACK

Windows NT 4.0 Service Pack or
Option Pack

CD-ROM

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Product Description Delivery Method

VERMANAGER InterSite Version Manager Version Manager and CD-ROM
WATCHDOG InterSite Watchdog Version Manager and CD-ROM
WELCOME InterSite Welcome Version Manager and CD-ROM

NOTE Depending on system configuration, the MYLEXPCIDRV and SYMSCSI software products

may both be installed on a single system, or only the MYLEXPCIDRV or the SYMSCSI
software product may be installed on the system.

Installing Windows NT Server 4.0

CAUTION If your system is equipped with an internal RAID disk section or an external RAID disk array,

and your system drive is part of the RAID set, you must select the RAID level and configure
the RAID before you start Windows NT Setup and install Windows NT Server. Refer to the
Mylex documentation for instructions on configuring the RAID disk array. Then return to this
document and install Windows NT Server.

To install Windows NT Server 4.0:

u

Follow the instructions in Start Here to install Windows NT, and do the following steps
as you install the operating system:

1. Select Custom Setup.

2. Press

F8 to accept the End User License Agreement (EULA).

3. When prompted to detect mass storage devices, press S to skip automatic detection.
If you have a non-RAID system, then press S to install the SYMSCSI driver from
backup diskette. If you have a Mylex RAID based system, press S to install the
MYLEXPCIDRV driver from backup diskette. If you have both RAID and non­RAID drives, first install SYMSCSI and then press S again to install
MYLEXPCIDRV.

4. You can safely select the default responses for other options in Setup except when
installing networking. When prompted to select a network adapter, click Have Disk.
Insert 3COM3C90X disk 1 and click OK. Follow the instructions on screen to
complete network installation.

5. Create an Emergency Repair Disk when prompted.

After installing the operating system:

u

Restart the system.

u

Install the latest Windows NT Service Pack from the Service Pack or Option Pack
CD-ROM to update the operating system. See “Getting Operating System Updates” later

in this chapter. If you are prompted about overwriting newer drivers already on the disk,
click No.

u

Install drivers (including those for video and sound) and other system software from
backup diskettes. System software on backup diskette is usually more current than system
software on the operating system CD-ROM.

u

If your system uses the Mylex RAID controller, follow the installation and configuration
instructions in the

u

Install the Automatic Shutdown Utility, which is available as backup media (shutdown) in

README.TXT file for the Mylex RAID product.

InterSite Version Manager. If you do not, pressing the system’s standby button

momentarily will cause the system to go into a “suspend” state from which it will not
awaken. You will have to turn system power off and then on again to return to normal
operation, and chkdsk will run when the system starts.

u

Install the InterSite software products from the System CD-ROM. Insert the System
CD-ROM and follow the instructions displayed in the System CD window.

u

Configure the system as described in Chapter 3, “Configuring the System.”

u

Perform any additional installation and configuration tasks described in the Late-Breaking
News document delivered with your system.

Do the following after you install the Windows NT Service Pack:

u

If you created a Quick-Fix Engineering (QFE) backup diskette from Version Manager
during any previous initial system configuration, install the QFE update software. See the

README.TXT file on the QFE diskette for more information.

83

Installing the ESS Maestro-2 PCI Sound Adapter Driver

To install the ESS Maestro-2 PCI sound adapter driver:

1. From the Start menu, go to Settings/Control Panel/Multimedia/Devices.

2. Click Add.

3. Select Unlisted or Updated Driver, and then click OK.

4. Insert the diskette containing the ESS sound driver in the system’s floppy disk drive.

NOTE The diskette is a backup diskette you created using InterSite Version Manager.

5. Type A:\ in the text field, and then click OK.

6. When prompted, click OK.

NOTE If Setup finds an older version of any file, click New to continue.

7. When prompted, click Restart Now to restart the system.

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Configuring IDE/ATAPI Bus Mastering

After you reinstall the Windows NT operating system and update it with the Windows NT
Service Pack CD-ROM, you must configure IDE/ATAPI Bus Mastering. If you do not
configure Bus Mastering, system performance will significantly degrade when you access the
CD-ROM.

NOTE Do not enable bus mastering on either channel if you have a ZIP drive, a TR4 tape drive, or a

CD-Recorder connected to the system.

To configure IDE/ATAPI Bus Mastering:

1. Use Windows Explorer to navigate to the \
Pack CD-ROM.

2. Double-click
Current DMA Usage boxes indicate which channels (0, 1, or both) have IDE/ATAPI
devices.

3. Click the Enabled button for each channel with IDE/ATAPI devices.

4. Click OK.

5. Restart the system.

DMACHECK.EXE. The ATAPI DMA Support dialog box displays. The

SUPPORT\UTILS\I386 directory on the Service

Getting Operating System Updates

Microsoft Service Packs contain the latest improvements and system fixes for Microsoft
operating systems. Service Packs are created by Microsoft for post-release support. You can
get Service Packs from the Microsoft World Wide Web and FTP sites free of charge. Post­Service Pack fixes are also available on the Microsoft Web site.

CAUTION If Intergraph Computer Systems provides a Service Pack through its online services or with a

product or system, it has been certified against Intergraph Computer Systems hardware as
described in the announcement of its availability. If you obtain a Service Pack from any other
source, be aware that it may not be certified against your Intergraph Computer Systems
hardware.

The Windows NT 4.0 Option Pack CD-ROM may have been shipped with your system. The
Option Pack CD-ROM contains Service Pack 3 and a number of bonus applications. If you
choose to install software from the Windows NT Option Pack on a system running Windows
NT Service Pack 4 or greater, the following message may display during the Option Pack
installation:

Setup has detected that Windows NT SP4 or greater is installed on

your machine. We haven’t tested this product on SP4. Do you wish
to proceed?

If you see this message, do the following:

1. Complete the installation of the Windows NT Option Pack.

2. Reinstall Windows NT Service Pack 4.

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86

Returned Goods Authorization (RGA) Form

Date Returned Base Serial No.

(On white bar code sticker on back of base unit)

RGA No.
From Customer Name

Customer Contact Phone
Mail Address

Reason for Return

(From Intergraph Customer Response Center)

NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty

service.

WARNING Back up disk drives before returning equipment. Intergraph is not responsible for data

lost in shipping or repair process.

Warranty Procedure

Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for
repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the
malfunctioning equipment.

1. Determine the serial number of the system. The serial number is located on the white bar code
identification label on the back of the base unit.

2. Call the Intergraph Customer Response Center at 1-800-633-7248, and identify your call to the
operator as a Warranty Call. After giving the operator the serial number of the system, you will be
assigned a RGA log number.

3. Complete the RGA Form on the previous page, entering the RGA log number obtained from the
Customer Response Center. Ensure that the address in the From section is the location to which you
want the equipment to be returned.

4. Place the RGA form in the box containing the equipment. This form must accompany returned
equipment.

5. Secure a Repair Depot address label from the next page to the box containing the equipment.

6. Ship the box containing the equipment to Intergraph.

When the service activity has been completed by Intergraph, the repaired or replaced equipment will be
shipped to the address listed on the RGA Form.

NOTE Parts damaged during shipping and parts not covered by the warranty are liable for repair

charges.

TO Repair Depot RGA No. ________________________

Intergraph Corporation
9805 Kellner Road
Huntsville AL 35894

TO Repair Depot RGA No. ________________________

Intergraph Corporation
9805 Kellner Road
Huntsville AL 35894

TO Repair Depot RGA No. ________________________

Intergraph Corporation
9805 Kellner Road
Huntsville AL 35894