1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret,
and trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the
rights in technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright
laws of the United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document.
Intergraph Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this
document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing
stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems. Other brands and product names are trademarks of their respective
owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed
and used in accordance with the instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil
numérique de la classe B respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.
Warnings
The service and upgrade instructions should be performed by qualified personnel only. Qualified personnel do not have to be
Intergraph service personnel. Those who are familiar with servicing computers can follow instructions in a manual to service
equipment, and do so without harm to themselves or damage to the equipment.
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's
authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other
than instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
Notes
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the
device or in the operating instructions. This device is designed and manufactured to comply with approved safety standards for
information processing and business equipment.
Contents
Preface..................................................................................................................................... ix
About This Document ..............................................................................................................ix
InterServe 80 SL Rack Mount System Reference describes how to service and upgrade an
InterServe 80 SL Rack Mount system.
About This Document
InterServe 80 SL Rack Mount System Reference is organized as follows:
u
Chapter 1, “Accessing the Components,” describes how to open and close the base unit
and how to access internal components.
u
Chapter 2, “Servicing the System,” describes how to replace the components of the
system.
u
Chapter 3, “Upgrading the System,” describes how to add components to expand the
system.
u
Chapter 4, “System Hardware,” provides a system hardware overview and technical
information on the components of the system.
ix
u
Chapter 5, “System Board,” provides technical information specific to the system board.
u
Chapter 6, “Peripherals,” provides connector locations for peripheral cables and drives.
u
Chapter 7, “System Specifications,” provides system specifications and configuration
summary.
Document Conventions
Bold
ItalicVariable values that you supply, or cross-references.
Monospace
SMALL CAPSKey names on the keyboard, such as D, ALT or F3. Names of files and
CTRL+DPress a key while simultaneously pressing another key; for example, press
Commands, words, or characters that you key in literally.
Output displayed on the screen.
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL and D simultaneously.
x
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Softwa r e Suppor t Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and thirdparty equipment. Services include warranty upgrades, repair depot service, on-site hardware
maintenance, system administration, and network consulting. Hardware purchased from
Intergraph Computer Systems includes a factory warranty ranging from 30 days to three years.
A detailed warranty description is available on the World Wide Web; see the Support pages at
http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other levels
of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product information,
technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Servi ce
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new to
create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
u
u
Telephone
To get customer support by telephone:
u
u
xi
Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
Call 1-256-730-9000 to get documents (up to five per call).
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m.
Central Time, Monday through Friday (except holidays).
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u
Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u
Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u
The product’s name or model number.
u
The product’s serial number. Software product serial numbers are included in the product
packaging. Hardware product serial numbers are on a sticker affixed to the hardware
product.
u
Your name and telephone number.
u
A brief description of the question or problem.
xii
More Support Options
To get information on more customer support options:
u
Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u
For hardware support questions in the United States, call 1-800-763-0242.
u
For software support questions in the United States, call 1-800-345-4856.
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
1 Accessing the Components
This chapter describes how to access the internal components of the system so you can service
and upgrade an InterServe 80 SL Rack Mount system. It lists tools and describes methods for
avoiding electrostatic discharge, removing and replacing cover panels, and accessing
components.
Before You Begin...................................................................................................................... 2
Opening the Base Unit...............................................................................................................3
Opening and Closing the Face Panel......................................................................................... 3
Closing the Base Unit................................................................................................................ 4
System Illustrations................................................................................................................... 5
1
2
Before You Begin
WARNINGDisconnect the system and peripheral devices from AC power before servicing internal
components! Failure to remove AC power may result in equipment damage or personal
injury.
WARNINGFollow all warnings and cautions in the servicing instructions. If you fail to follow
documented, approved procedures, personal injury and damage to equipment can
result.
CAUTIONUse an antistatic wrist strap for all servicing procedures to avoid the possibility of electrostatic
discharge.
“Right side” and “left side” are as seen from the front of the unit.
Tools
You will need the following tools to service the system:
u
Antistatic wrist strap
u
Quarter-inch nutdriver
u
No. 1 and No. 2 Phillips screwdrivers
u
Three-sixteenth-inch nutdriver
u
Five-sixteenth-inch or 8 mm nutdriver
u
Small single-slot screwdriver
Avoiding Electrostatic Discharge
Sensitive components inside the base unit can be damaged by static electricity. To protect
against this possibility, take the following precautions when working with internal
components.
u
Unplug the unit from AC power before servicing any electronic component inside the
chassis.
u
Touch the bare metal of the base unit to ensure the base unit and your body are at the
same electric potential.
u
Handle all printed circuit boards as little as possible and by the edges only. Leave new
parts in their protective packaging until you install them.
u
Use a disposable or reusable antistatic wrist strap when servicing or upgrading the system.
Once a disposable wrist strap is used, it cannot be used again.
u
A reusable antistatic wrist strap can be attached to any bare metal part of the base unit.
The metal conductor in the elastic sleeve of reusable antistatic straps must contact bare
skin.
Opening the Base Unit
CAUTIONBefore you open the base unit, shut down the system and turn off power to the system and
external devices (including peripheral drives and display). Use caution to avoid injury when
removing covers and other hardware.
CAUTIONEnsure the front and side stabilizers of the rack in which the system is moun ted are fully
extended.
To open the base unit:
1. Remove the screws that secure the handles to the rack.
2. Disconnect all cables including the power cable, monitor, and all peripheral cables from
the back of the unit.
3
3. Slide the base unit out of the rack until it locks in the extended position.
4. Remove and retain the two screws that secure the cover to the chassis: one each on the
upper left and right corners of the back of the chassis.
5. Slide the cover back about an inch, then lift the cover off.
6. Attach the grounding clip from the antistatic wrist strap to bare metal.
Opening and Closing the Face Panel
To open the face panel:
1. Loosen the two thumb screws that secure the face panel to the base unit (on the upper
right and left corners of the face plate).
2. Pull the face panel toward you to open it. The face panel swings down on hinges attached
to the lower corners of the base unit, as shown in the following illustration.
4
To close the face panel:
1. Lift the face panel upward and push it onto the base unit.
2. Secure the face panel to the base unit by tightening the two thumb screws.
Closing the Base Unit
CAUTIONAfter servicing or upgrading the system, always replace the covers that were removed. The
covers ensure the system maintains proper air flow, so internal components do not overheat
and fail. The covers also ensure that electromagnetic interference (EMI) emissions remain
below the standard requirements.
To close the base unit:
1. Remove the antistatic wrist strap from the base unit.
2. Replace the cover.
3. Secure the cover to the base unit with the screws retained earlier.
4. Slide the base unit into the rack.
5. Secure the base unit to the rack by replacing the screws attaching the handles to the rack.
6. Reconnect all cables including the power cable, monitor, and peripheral cables to the
back of the system.
System Illustrations
The following illustrations show both external and internal views of the system.
This front, right view shows the system with all covers in place.
5
6
Power Supply
This back, right view shows major parts of the system without covers, cables, system board,
and option cards.
Peripheral
Drive Section
Chassis Fan/
Mounting
Plate
RAID/JBOD
Fans
Input/Output Panel
Front Panel
RAID/JBOD Disk
Section
Expansion Slots
2 Servicing the System
This chapter describes how to replace the standard parts inside the InterServe 80 SL Rack
Mount.
Before You Begin...............................................................................................................8
Base Unit Components....................................................................................................... 8
LEDs, Power, and Reset Switches.................................................................................... 27
7
8
Before You Begin
WARNINGDisconnect the system and peripheral devices from AC power before servicing internal
components! Failure to remove AC power may result in equipment damage or personal
injury.
WARNINGThere is a danger of explosion if the battery is incorrectly replaced.
CAUTIONUse an antistatic wrist strap for all servicing procedures to avoid the possibility of electrostatic
discharge.
CAUTIONDo not overtighten screws and other fasteners to avoid damaging threads.
CAUTIONFollow all warnings and cautions in these servicing instructions. If you fail to follow
documented, approved procedures, personal injury or damage to equipment can result.
See Chapter 1, “Accessing the Components,” for details on opening the system and protecting
against electrostatic discharge. These procedures assume you have removed the cover from
the system. “Right side” and “left side” are as seen from the front of the unit. After servicing
the system, replace panels as described in Chapter 1, “Accessing the Components.”
Base Unit Components
The following figure shows the base unit components:
Intruder Alert Switch
Drive Bay
Door Lock
Drive Bay
Door
(behind panel)
CD-ROM
Drive
Floppy Drive
Cover
Front Panel
System LEDs and
Power/Reset Switches
To replace the drive bay door, you must first remove the top cover and open the face panel.
To replace the face panel, you must remove the top cover and the drive bay door.
To replace the top cover:
1. Remove the top cover. See Chapter 1, “Accessing the Components,” for details.
2. Install the new cover.
To replace the drive bay door:
1. Open the face panel. See Chapter 1, “Accessing the Components,” for details.
2. Remove the two hinge screws attaching the drive door to the face panel.
3. Remove the drive door.
4. Position the new drive door so that the screw holes on the door are aligned with holes in
the face panel.
5. Replace the two hinge screws, ensuring that the hinge screws are equally tightened. This
will ensure that the drive bay door is centered properly.
To replace the face panel:
1. Remove the drive bay door from the old face panel. See the “To replace the drive bay
door” procedure.
9
2. Install the drive bay door in the new face panel as described earlier in the “To replace the
drive bay door” procedure.
3. Remove the old face panel by removing the two shoulder screws at the bottom left and
right corners of the face panel.
4. Align the bottom of the new face panel with the front of the unit, and reattach the two
shoulder screws from step 3.
5. Close the new face panel. See Chapter 1, “Accessing the Components,” for details.
Peripheral Drives
This section explains how to replace the CD-ROM, floppy, and JBOD or RAID disk drives.
See Chapter 6, “Peripherals,” for details on drive configuration and cables.
CD-ROM Drive
The procedure for replacing a SCSI or an EIDE CD-ROM drive is the same, except for data
cables and jumper settings.
10
To replace the CD-ROM drive:
1. Disconnect the power cable and data cable from the CD-ROM drive. Note the position of
the red stripe on the data cable.
Data CablePower Connector
2. Loosen the screw on the front-most locking plate on the top left side of the peripheral
drive bay.
Locking
Plate
Screw
3. Lift and hold the locking plate.
4. From inside the chassis, push the back of the CD-ROM until the bezel clears the front of
the chassis, then slide the device out.
5. Remove the mounting guides from the right and left sides of the CD-ROM.
11
Mounting Guide
Screws
6. Note the jumper settings on the back of the CD-ROM.
7. Do one of the following on the new CD-ROM:
−
Set the EIDE master/slave jumper to the same position (Master) as the old drive if
you are replacing an EIDE drive.
−
Set the SCSI ID jumper to the same address as the old drive if you are replacing a
SCSI drive.
8. Install the mounting guides on the sides of the new CD-ROM. The flat mounting guide
goes on the right side of the CD-ROM; the slotted mounting guide goes on the left side.
9. Slide the new CD-ROM drive into the chassis and align the first slot in the mounting
guide with the locking plate.
10. Lower the locking plate, making sure the locking plate tabs slide into the first slot on the
mounting guide.
11. Tighten the locking plate screw.
12. Connect the data and power cables to the CD-ROM drive.
Floppy Disk Drive
Slot for Drive
Placement
To replace the floppy disk drive:
1. Remove the CD-ROM drive as described earlier in “CD-ROM Drive.”
12
2. Disconnect the power cable and data cable from the drive. Note the position of the red
stripe on the data cable.
Data
Cable
Power
Connector
3. Loosen the screw on the locking plate to the top left side of the peripheral drive bay, as
shown above in step two of “CD-ROM Drive.”
4. Lift and hold the locking plate.
5. From inside the chassis, push the back of the floppy disk drive until the bezel clears the
front of the chassis, and slide the device out.
6. Remove the mounting guide on the left side of the floppy disk drive:
Mounting
Guide
Screws
Alignment Slot
7. Attach the mounting guide to the left side of the new floppy disk drive.
8. Raise the locking tab on the peripheral drive bay.
9. Slide the new floppy disk drive into the chassis and align the first slot on the mounting
guide with the locking plate tab.
10. Lower the locking plate, making sure the locking plate tab slides into the first slot on the
mounting guide.
11. Tighten the locking plate screw.
12. Connect the data cable and the power cable to the floppy disk drive.
13. Replace the CD-ROM drive as described earlier in “CD-ROM Drive.”
JBOD or RAID Disk Drives
The disk drive bay may contain up to four non-RAID (JBOD) or RAID drives. The
replacement procedure for these drives is similar.
To replace disk drives:
1. Open the drive access door on the front of the system.
2. Flip the drive latches outward to disengage the disk drive. Wait 30 seconds to allow the
drive to spin down and park the heads.
3. Carefully eject the drive completely from the rails, and remove it from the disk drive
section.
WARNINGHandling a spinning drive or mishandling a removed drive can cause the heads to
crash! Subsequent failures may not be noticeable for three to six months. Handle disk
drives carefully to avoid damage.
4. Remove the drive mounting plate from the removed disk drive, making sure to retain the
mounting plate screws. Attach the mounting plate to the bottom (circuit board side) of the
new drive, using the four screws you retained from the removed drive.
WARNINGRemoving and attaching the drive mounting plate requires careful handling to avoid contact
with the delicate, electrostatic-sensitive parts on the circuit board of the drive. All drives must
be handled carefully to prevent failure and voiding the warranty for the drives.
13
5. To insert the new drive, extend the latching clips on the disk drive and align the rails on
the sides of the drive with the slot guides. The metal casing of the drive faces left.
Drive Slot
Drive Rail
Latching Clips
6. With your thumb, push the mounting plate at the center between the latching clips until it
slides all the way into the slot and firmly engages the connector.
14
7. Close the latching clips to lock the drive in the slot.
8. If the system has a RAID configuration, verify that the drive status LED lights. Its
behavior is dependent on the status of the array that the drive is in.
9. Label the new drive with the same ADP, CH, and ID numbers used on the replaced drive.
Disk Drive Section (MESAP02)
The disk drive section includes the disk drive cage, backplane, and LEDs. This assembly is
always replaced as one unit.
To replace the disk drive section:
1. Remove all the drives from the disk drive section (see steps 2 and 3 above in “JBOD or
RAID Disk Drives”). Note the original slot location for each drive. The drives should be
reinstalled in the same slot locations from which they were removed.
2. Remove and retain the six screws that attach the disk drive section to the chassis.
Support the drive section as the last screw is removed.
Disk Drive Section Screws
3. Gently pull forward on the disk drive section until it is partially out of the chassis.
4. Make note of the location of the SCSI cable and disconnect the SCSI cable from the back
of the disk drive section.
Power
Connectors
15
SCSI Cable
5. Disconnect the power cables attached to the disk drive section, using caution to avoid
damage to the cables and components on the disk drive backplane. Do not pull on the
wires of the power cables to remove them from the plugs, as damage to the cables will
occur.
6. Slide the disk drive section the rest of the way out of the chassis.
7. Verify that the jumper settings on the back of the replacement disk drive section match
the one being replaced.
NOTEIf the system uses the Mylex RAID controller, the jumper connectors JP2 and JP3 must not
have any jumpers installed.
9. Remove the SAF-TE card (as described in the next section) from the old disk drive
section, and replace it in the same location on the new disk drive section.
10. Insert the new disk drive section partially into the chassis.
11. Reconnect the SCSI cable and power connectors in the same positions as the old disk
drive section.
12. Insert the new disk drive section the rest of the way into the chassis, and secure it with the
screws removed earlier.
13. Insert the disk drives into the system. The drives should be installed in the same slots
from which they were removed.
14. Replace the front panel and cover.
15. Restart the system and ensure the LED for each drive lights and remains steady green. If
not, refer to the System Setup for status LED information.
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