Intergraph InterServe 6x5 User Manual

InterServe 600 Series

System Setup

DHA016850
December 1996

Warranties and Liabilities

The information and the software discussed in this document are subject to change without notice and
should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no
responsibility for any errors in this document.

The software discussed in this document is furnished under a license and may be used or copied only in
accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or
reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.

All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase
contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a
modification or amendment of such warranties.

Copyright



1996, Intergraph Corporation including this documentation, and any software and its file formats and
audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable
software license agreement; contains confidential and proprietary information of Intergraph and/or other
third parties which is protected by copyright, trade secret and trademark law and may not be provided or
otherwise made available without prior written authorization.

Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in
subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-7013.
Unpublished rights reserved under the copyright laws of the United States.

Intergraph Corporation, Huntsville AL 35894-0001

Trademarks

Intergraph



and the Intergraph logo are registered trademarks of Intergraph Corporation. InterServe is a

trademark of Intergraph Corporation.



Microsoft

and Windows are registered trademarks of Microsoft Corporation. Windows NT is a

trademark of Microsoft Corporation.
Other brands and product names are trademarks of their respective owners.

Power Input Rating

The unit’s power input rating can be found in the InterServe 600 Series System Introduction.

Product ID Information

Product ID information (serial number and model number) can be found on the back of the base unit.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the
instruction manual, it may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

DOC Compliance

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.

Cautions

Changes or modifications made to the system that are not approved by the party responsible for compliance
could void the user's authority to operate the equipment.

THIS PRODUCT CONFORMS TO THE APPLICABLE REQUIREMENTS OF 21 CFR SUBCHAPTER
J AT DATE OF MANUFACTURE.

Read all safety and operating instructions before using the equipment. Keep these instructions for future
reference. Follow all warnings on the equipment or in the operating instructions.

Warnings

To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a
tool for purposes other than instructed.

There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified
service personnel.

Contents

Preface.............................................................................................................................. ix

About This Document....................................................................................................... ix

Document Conventions..................................................................................................... ix

Finding Operating System Information.............................................................................. x

Finding System Hardware Information.............................................................................. x

Getting Documentation and Training................................................................................ xi

Getting Telephone Support ............................................................................................... xi

Using the Intergraph Bulletin Board Service ................................................................... xii

Using the Intergraph FAXLink........................................................................................xiii

Finding Intergraph on the Internet................................................................................... xiii

Learning About System Ergonomics............................................................................... xiii

1 Getting Started............................................................................................................. 1

Unpacking the System........................................................................................................ 1

Placing System Components.............................................................................................. 2

Setting Up .......................................................................................................................... 2

Installing the RAID Disk Drives........................................................................................ 4

Checking the Installation.................................................................................................... 5

Prepare for Windows NT Setup ......................................................................................... 6

Starting the System.............................................................................................................8

Going Through Windows NT Setup................................................................................... 9

Using the Welcome Dialog ................................................................................................ 9

Creating Backup Diskettes................................................................................... 9

Creating a Repair Disk or a Startup Diskette ..................................................... 10

Reviewing the System Introduction.................................................................... 10

What Now? ...................................................................................................................... 10

v

2 Configuring the System ............................................................................................. 11

Installing and Configuring the Video Display Driver....................................................... 11

Changing the Monitor Refresh Rate................................................................... 11

Changing the Default Video Display Driver...................................................... 12

Correcting Video Display Problems .................................................................. 12

Configuring the Sound Processor..................................................................................... 13

Installing MegaRAID Power Console Software............................................................... 14

Ensuring Correct PC Card Hard Disk Operation.............................................................. 14

Installing and Configuring LanSafe UPS Software.......................................................... 15

Disabling Command Queuing.......................................................................................... 16

Installing QFE Update Software ...................................................................................... 17

Creating an Emergency Repair Disk................................................................................ 17

Installing the ECC Memory Driver.................................................................................. 17

Installing the InterSite Server Monitor............................................................................. 18

Installing the System Introduction.................................................................................... 18

vi

Obtaining Windows NT Updates......................................................................................18

3 Configuring the BIOS ................................................................................................19

Using AMIBIOS Setup..................................................................................................... 19

Setup Menu....................................................................................................................... 20

Standard .............................................................................................................20

Advanced ...........................................................................................................21

Chipset ...............................................................................................................23

Peripheral........................................................................................................... 25

Utility Menu..................................................................................................................... 27

Detect Master.....................................................................................................27

Detect Slave ....................................................................................................... 27

Security Menu .................................................................................................................. 27

Password ............................................................................................................ 27

Anti-Virus .......................................................................................................... 28

Default Menu....................................................................................................................28

Original .............................................................................................................. 28

Optimal...............................................................................................................29

Fail-safe.............................................................................................................. 29

Reprogramming the BIOS................................................................................................ 30

Changing the System Boot Sequence.................................................................31

Assigning System Resources for Option Boards................................................32

4 Troubleshooting..........................................................................................................35

System Power Errors........................................................................................................35

Fails to power on................................................................................................ 35

System Boot Errors...........................................................................................................36

Series of beeps and error message displays........................................................36

System hangs after BIOS initializes................................................................... 37

One or more processors is not active.................................................................. 37

Does not boot from expected boot device .......................................................... 37

Does not boot from floppy disk drive (drive A)................................................. 37

Incorrect number of processors displays ............................................................ 38

Incorrect amount of memory displays................................................................ 38

CD-ROM drive is not recognized.......................................................................38

I/O card parity error message displays...............................................................38

“Invalid configuration information for SLOT XX” message displays................39

DMA bus time-out message displays................................................................. 39

Video Errors..................................................................................................................... 39

Video displays during boot up, but not when Windows NT starts ..................... 39

System powered on, but screen remains blank................................................... 39

Other Hardware Errors ..................................................................................................... 40

CD-ROM drive LED does not light ................................................................... 40

Floppy disk drive/combo drive LEDs do not light.............................................40

Floppy disk drive/combo drive not recognized .................................................. 40

Unsuccessful connection to serial device...........................................................40

PC Card does not work, or is not recognized..................................................... 41

Network Errors................................................................................................................. 41

Cannot connect to other systems on LAN.......................................................... 41

Cannot plot to network plotter on LAN ............................................................. 41

5 Installing System Software ........................................................................................ 43

Before You Begin ............................................................................................................ 43

Windows NT Server 4.0................................................................................................... 43

Updating the Operating System........................................................................................ 44

vii

viii

Preface

ix

InterServe 600 Series System Setup describes setting up and configuring your InterServe
615, 625, 635, or 645 system for use.

About This Document

InterServe 600 Series System Setup is organized as follows:

u

Chapter 1, “Getting Started,” describes how to unpack and set up the server hardware,
prepare for software configuration, and start the system.

u

Chapter 2, “Configuring the System,” describes how to configure the operating system
and other system software.

u

Chapter 3, “Configuring the BIOS,” describes how to start and use the AMIBIOS Setup
program and reprogram the system’s Basic Input/Output System (BIOS).

u

Chapter 4, “Troubleshooting,” describes common system problems and how to resolve
them.

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Chapter 5, “Installing System Software,” describes how to re-install the operating system
and associated system software, if needed.

Document Conventions



Bold Commands, words, or characters that you key in literally.

Italic Variable values that you supply, or cross-references.

Monospace Output displayed on the screen.

SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and

directories. You can type filenames and directory names in the dialog
boxes or the command line in lowercase unless directed otherwise.

CTRL+D Press a key while simultaneously pressing another key; for example, press

CTRL and D simultaneously.

x

Finding Operating System Information

Detailed information on the Windows NT Server 4.0 operating system can be found in the
printed and online Windows NT documentation from Microsoft:

u

For basic information on using and installing Windows NT Server 4.0, refer to Start
Here, delivered in the Windows NT Server software package.

u

For detailed information on using Windows NT Server 4.0, refer to Windows NT Server
Help.

u

Additional online Windows NT Server 4.0 documentation is delivered on CD-ROM with
the operating system. You can purchase printed copies of these documents from
Intergraph.

Refer to the Late-Breaking News shipped with your system for important hardware, software,
and documentation information not covered in this document.

Finding System Hardware Information

An online introduction to your new system is provided in the System Introduction, which
covers subjects such as system features, system controls and connections, and Intergraph
customer support. To view the System Introduction, select System Intro in the Welcome
dialog that displays the first time you start the system. System Introduction is a Windows
Help 4.0 document.

Detailed reference information for your new system is available in the TDZ-x10 RAX and
StudioZ RenderRAX System Reference, which covers subjects such as the following:

u

u

u

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The System Reference is not delivered with the system. You can get the System Reference for

your system from the Intergraph Bulletin Board Service (IBBS) or from Intergraph’s File
Transfer Protocol (FTP) site. The System Reference is available in Microsoft Word format
and PostScript format.

CAUTION The

detailed instructions, warnings, and cautions that must be followed explicitly to avoid personal
injury and equipment damage.

System components
System wiring diagrams and functional block diagrams
System board descriptions
Upgrading and servicing procedures

System Reference

must be used when servicing the system hardware. It contains

To get the System Reference:

1. Connect to the IBBS as described in “Using the Intergraph Bulletin Board Service,” or

connect to Intergraph’s FTP site at ftp.intergraph.com.

2. From the IBBS login, go to Intergraph Product Centers, Systems and Networking, File

Libraries, and Technical Notes. From the FTP login, go to /bbs/ssd/note.

xi

3. Look for a self-executing (.

EXE) archive file named DHF020nn.EXE (nn is the document’s

version number). The file description in the IBBS and FTP index should note the title,
date, and part number of the document.

4. Download the file to your system.

5. Open the .

extracting the document files, you can delete the .

EXE file and extract the document files for the System Reference. After

EXE file.

Microsoft’s Word viewer is available from Microsoft’s World Wide Web and FTP sites.

Refer to the Late-Breaking News shipped with your system for important hardware, software,
and documentation information not covered in this document.

Getting Documentation and Training

You can purchase additional product documentation from Intergraph.

u

In the United States, contact your sales account representative, call the Intergraph Order
Desk at 1-800-543-1054, or send a fax to 1-800-548-3318 to place an order. If you call
or fax the Order Desk, have the document numbers ready for the items you wish to
purchase.

u

Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph product to place an order.

To find information on training for Intergraph products, or to enroll for an available class,
contact Intergraph Training Solutions at 1-800-240-3000.

Getting Telephone Support

If you experience problems with your Intergraph product, or have questions about the
information in this document, you can contact Intergraph for help.

u

In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).

xii

u

Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph system or software.

Have the following information readily available when you call:

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Product’s serial number or your service/CPIN number.

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Product’s name or model number.

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Your name and telephone number.

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A brief description of the question or problem.

Using the Intergraph Bulletin Board Service

Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an
electronic forum for Intergraph customers to exchange information with Intergraph's technical
and marketing staff, and with other Intergraph customers. You can use the IBBS to get
technical support information, documentation and training information, programs, and
software updates and fixes. The IBBS is also available for you to give suggestions, make
inquiries, and report problems.

To connect to the IBBS:

1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.

2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if
you are using a 2,400 baud connection. Mirror sites are maintained for locations outside
the United States. Information on these sites is available on Intergraph Online,
Intergraph’s World Wide Web server.

3. When connected, respond to the login request by keying in your user ID. If you have not
connected before, key in new to create a user ID.

4. Follow the menus to find what you need. If you are new to computer bulletin boards, the
IBBS provides clear choices and plenty of online help. A text file that explains IBBS
commands and organization is available for you to download.

If you have trouble connecting to or using the IBBS, log a support request through the
Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a
message for the System Operator (Sysop) at 1-205-730-1413.

Using the Intergraph FAXLink

You can use the Intergraph FAXLink to get technical support information by fax 24 hours a
day, 7 days a week. From a touch-tone phone or fax machine phone:

u

Call 1-800-240-4300 to get new user instructions, an index listing of available documents,
and an overview of the categories of available information.

u

Call 1-205-730-9000 to order the documents (up to 5 per call).

Follow the prompts provided to locate and deliver the information you need.

Finding Intergraph on the Internet

You can find Intergraph on the Internet in the following ways:

u

If you have a World Wide Web browser, connect to Intergraph Online, Intergraph’s
World Wide Web server, at http://www.intergraph.com. From the home page, follow
the links to Customer Services for information on available customer services and support
options.

xiii

u

If you have a File Transfer Protocol (FTP) program, connect to Intergraph at
ftp.intergraph.com.

u

If you have a Gopher program, connect to Intergraph at gopher.intergraph.com.

u

You can get information from Intergraph’s email server at [e-mail]. Put
help in the body of the message (the subject line is ignored) to get information on such

subjects as Intergraph’s online services and where to get World Wide Web browsers.

u

You can participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to
the USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to
[e-mail] is emailed to all subscribers. Incoming email messages
are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.

Learning About System Ergonomics

Please read the Ergonomics Guide included with your Intergraph system. This document
provides valuable information on ways to minimize repetitive stress injuries for persons
working with a computer.

xiv

1 Getting Started

Follow the instructions in this chapter to set up your new InterServe 615, 625, 635, or 645
system.

Unpacking the System

Remove everything from the shipping cartons and verify you have the following items. The
InterServe carton contains the following items:

u

Server base unit, footstands, and power cord

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Keyboard and mouse

u

Operating system and system software carton (if you purchased the operating system from
Intergraph)

u

RAID disk drive carton (for servers with an internal RAID disk array)

1

The carton for the operating system and system software contains the following items:

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Windows NT Server operating system software (CD-ROM and diskettes) and
documentation

u

Intergraph system software (diskettes) and documentation

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InterSite Server Monitor software (diskettes) and documentation (InterServe MP-635 and
MP-645).

If you ordered a monitor from Intergraph, its carton contains the following items:

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Monitor and power cord

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Video cable (15-pin, beige, 32 inches)

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Monitor documentation

NOTE If any of these items were not delivered, call the Customer Response Center immediately at 1-

800-633-7248.

Retain all packaging materials. If you return equipment for repair, it must be in its original
packaging for you to obtain warranty service (if provided under your contract agreement).

2

Placing System Components

When placing the system components, keep these guidelines in mind:

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Place the base unit in a location where air can circulate freely around it. The front and
back panels should each have at least a 3-inch clearance.

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Do not expose the system to high levels of dust, smoke, or moisture.

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The location should maintain a temperature range of 10 °C/50 °F to 26 °C/80 °F (21

°

C/70 °F optimum), and a humidity range of 20 percent to 80 percent non-condensing (50

percent optimum).

Setting Up

To set up the server:

1. Place the footstands on the bottom of the base unit.

2. Connect the keyboard cable to the keyboard port on the back of the base unit. Refer to
the following figure.

3. Connect the mouse cable to the mouse port on the back of the base unit. Refer to the
following figure.

4. Connect the video cable to the monitor and to the video port on the back of the base unit.
Refer to the following figure.

5. Connect the remaining cables, such as Ethernet (AUI or 10Base-T ports), printer (parallel
port), external SCSI device (SCSI), and modem cables (serial ports), to their ports on the
back of the base unit. Refer to the following figure.

MIDI Po r t

Microphone
Line Out

Ethernet Port

Keyboard Port

Mouse Port

Serial Ports

Parall el Por t

3

ISM Card
Modem Slot

SCSI Port

Video Port

WARNING Do not connect a MIDI or game cable to the Ethernet AUI port. This could short out the

local area network on which the system resides.

CAUTION If you are not using cables supplied by Intergraph, use shielded cables to prevent excessive

electromagnetic interference (EMI). Intergraph cables are designed to reduce the amount of
EMI produced by the system.

6. If using a PC Card (PCMCIA) modem with the installed InterSite Server Monitor (ISM)
card, connect the modem cable to the port in the ISM card modem slot. If the PC Card
modem is not installed in the modem slot, refer to the InterSite Server Monitor
documentation for instructions on installing and connecting to the PC Card modem.

7. Connect the power cords for the monitor and the base unit to an Uninterruptible Power
Supply (UPS) or to a grounded, three-prong wall outlet. Then connect the power cords to
the back of the server base unit and to the monitor.

4

CAUTION If the server is not connected to a UPS, data loss can occur if there is a power failure.

8. If your server does not have an internal RAID disk array, go to “Prepare for Windows NT
Setup” later in this chapter to prepare to start and configure the system.

WARNING Do not turn on system power until you are ready to configure Windows NT Server. If

you start the system, and then restart it before completely configuring Windows NT
Server, you will have to re-install Windows NT Server as described in Chapter 5,

“Installing System Software.”

9. If your server has an internal RAID disk array, install the RAID disk drives as described

in “Installing the RAID Disk Drives.”

Installing the RAID Disk Drives

To install the RAID disk drives:

1. Remove the RAID disk drives from the carton labeled “This box contains hard disks

loaded with operating system software....” Each of the boot drives (containing the

operating system) is labeled with a drive ID number: ID 0, ID 1, and ID 2.

2. Install the boot drives into the internal RAID slots as follows: drive ID 0 into slot 1, drive
ID 1 into slot 2, and drive ID 2 into slot 3. Refer to the following figure.

3. For each RAID disk drive, extend the latching clips on the disk drive and align the rails
on the side of the drive with the metal slot guides. Push the drive between the latching
clips until it slides all the way into the slot and firmly engages the connector. Close the
latching clips to lock the drive in the slot. Refer to the following figure.

4. Label the remaining drives and install them into the empty slots as follows: drive ID 4
into slot 4, drive ID 5 into slot 5, and drive ID 6 into slot 6.

NOTE ID 3 is reserved for the entire RAID subsystem, so there is no label for this ID.

5. Go to “Prepare for Windows NT Setup” to prepare to start and configure the system.

WARNING Do not turn on system power until you are ready to configure Windows NT Server. If

you start the system, and then restart it before completely configuring Windows NT
Server, you will have to re-install Windows NT Server as described in Chapter 5,

“Installing System Software.”

6. If your system includes external InterRAID disk array cabinets, refer to the InterRAID
documentation for instructions to connect them to your system. Connect the external disk
array cabinets after completing the operating system installation.

Slot 6
Slot 5
Slot 4
Slot 3
Slot 2
Slot 1

Latching
Clips

5

Checking the Installation

Before starting the system, review the following items:

u

All hardware is properly and securely installed.

u

The cables are properly attached from the system to the peripherals.

u

If using an Intergraph UPS, the UPS starts automatically when the power cord is
connected to the wall outlet and the AC receptacle on the UPS.

6

Preparing for Windows NT Setup

The Windows NT Server operating system is partially installed on the system disk. After
setting up the system, you must start the system and complete Windows NT Setup to configure
the system for use. Parts of the installation procedure require information that you must
supply.

WARNING Do not turn on system power until you are ready to configure Windows NT Server. If

you start the system, and then restart it before completely configuring Windows NT
Server, you will have to re-install Windows NT Server as described in Chapter 5,

“Installing System Software.”

Before you begin, have the following available:

u

Microsoft’s Start Here document.

u

Documentation for any expansion boards purchased from Intergraph.

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Several blank, formatted diskettes available to create backup diskettes containing system
software.

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Intergraph backup diskettes delivered with your system. Depending on your system
configuration, these diskettes may include the following:

Software

Intergraph System Utilities SYSUTIL
InterSite Application Manager IAM

Record the following information:

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Your name, and the name of your
company or organization:

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For a system running Windows NT
Server, the CD Key from the Windows
NT Server CD case, or the Product ID
Number from Start Here or the
registration card:

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A username and password for setting up a
user account.

Diskette Name

If the system is connected to a network, obtain and record the following information from your
network administrator:

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Computer name for your system:

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Workgroup name (if the system will be
part of a workgroup):

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Domain name (if the system will be part
of a Windows NT domain):

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Security role for your system in the
Windows NT domain -- primary domain
controller, backup domain controller, or
domain server:

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If your system will be acting as a backup
domain controller or domain server,
username and password of an authorized
domain administrator account:

NOTE Determine the security role for your server before beginning system configuration. You cannot

change a server to a domain controller without re-installing Windows NT Server. A domain
controller maintains security policy and performs user authentication for a domain. Servers
may be part of a domain, although they do not have to participate in a domain.

7

Refer to your operating system documentation for a detailed explanation of the differences
between domain controllers and servers.

If the system is connected to a network that uses the Transmission Control Protocol/Internet
Protocol (TCP/IP), obtain and record the following TCP/IP networking information from your
network administrator:

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Internet Protocol (IP) address for your
system:

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IP subnet mask for your system:

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IP domain name for your network:

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IP address for your network’s default
gateway:

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IP addresses for your network’s
Domain Name System (DNS) servers,
if any:

8

The Windows NT delivery media contain software and drivers for both Reduced Instruction
Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution
files, make sure to install them from the \
delivery media. For example, if you are installing a device driver from the Windows NT
CD-ROM, key in the following when asked for the path to the file, where drive is the drive
letter for the CD-ROM drive:

drive:\i386

Starting the System

Before you turn on power to the system, be sure you have reviewed “Prepare for Windows NT
Setup”. To start the system, press the power switch located on the front of the system, as
shown in the following figure.

I386 directory (the Intel software directory) on the

Power Switch

The system displays the Windows NT Setup screen, as described below.

Going Through Windows NT Setup

The first time you start the system, it boots to a Setup screen. Follow the on-screen
instructions to complete the Setup process. Take the default settings provided by Setup,
except as noted below:

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Allow Setup to configure the network only if you have an installed network adapter, and
the system is connected to the network.

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When prompted to create an Emergency Repair Disk or a Startup Diskette, do so.

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If you do not set up a user account during Setup, press ENTER or select OK at the logon
dialog to log on to the operating system. You can set up a user account and join a
workgroup or domain after you configure the video display, the sound processor, and
networking.

For more information on Setup, and on using the interface features of the operating system,
refer to the operating system documentation and Help.

Using the Welcome Dialog

9

After going through Setup, a Welcome dialog displays. This dialog gives you easy access to a
few first-time startup tasks you should complete before proceeding.

Creating Backup Diskettes

Select Version Manager to run the InterSite Version Manager utility. Use this utility to create
backup diskettes containing drivers and other system software products that were installed on
the system before shipment. You may need these backup diskettes later -- for example, if you
have to reinstall a device driver or the operating system.

CAUTION If you do not use Version Manager to create backup diskettes for system software, you may

not be able to re-install critical system software or the operating system if needed.

NOTE You may not have to create backup diskettes for system software. If Version Manager does

not list drivers or other system software products, they are available on the operating system
software CD-ROM or on backup diskettes delivered with expansion boards.

If the system requires Quick-Fix Engineering (QFE) update software, it is included in the
system software available for backup diskette creation. QFE update software contains fixes
for operating system problems or limitations on your Intergraph system, and is only shipped
with the system if it is needed. If QFE update software is shipped with the system, you should
create a QFE backup diskette for use if you have to re-install the operating system.

10

Refer to Version Manager Help for information on creating Intergraph system software and
other diskettes. Check the Intergraph Bulletin Board Service (IBBS) and vendor bulletin
boards frequently for new and updated drivers.

Creating a Repair Disk or a Startup Diskette

If you did not create an Emergency Repair Disk during Setup, select Repair Disk to create
one. The files on this diskette can restore the original contents of a damaged Registry (that is,
at the time the operating system was installed), along with the standard operating system
drivers. You should also update a Repair Disk after you finish configuring the system.

Refer to the operating system documentation and Help for information on creating a Repair
Disk.

Reviewing the

System Introduction

Select System Intro to display the System Introduction. This document is an online
introduction to your new system in Windows Help 4.0 format, covering such subjects as
system features, system controls and connections, and Intergraph customer support. Review
the information in the System Introduction to become more familiar with your system.

What Now?

Follow the instructions in Chapter 2, “Configuring the System,” to configure the system for
use.

Refer to the online System Introduction for information on system features and controls.

2 Configuring the System

After setting up the system hardware and starting the system, you must configure the system
for use. Follow the instructions in this chapter to configure the system.

Installing and Configuring the Video Display Driver

When you start your system for the first time, it uses the installed graphics accelerator running
at standard VGA resolution (640 x 480) to run the video display. For the system to use its
installed graphics accelerator at other display resolutions, you must install and configure the
video display driver for the installed graphics accelerator.

Open Display in the Windows NT Control Panel, and use the Display Properties dialog to
install and configure the Intergraph G95 video display driver. Install the driver from the
diskette you created using Version Manager (refer to Chapter 1 for information about Version
Manager).

11

Refer to the
configuration instructions. Refer to the operating system documentation and Help for
information on using the Display Properties dialog to install and configure the driver.

README.TXT files delivered with the graphics accelerator drivers for detailed

Changing the Monitor Refresh Rate

By default, the G95 display driver assumes your system has a 60 Hz monitor. If your monitor
is capable of higher refresh rates, you should run the MGA Monitor application to select a
different monitor with a higher refresh rate.

To change the monitor refresh rate:

1. Open MGA Monitor in the Windows NT Control Panel. The MGA Monitor Selection
dialog displays.

2. Select the appropriate monitor from the Monitor List. If your system’s monitor is not

listed, select one with a maximum refresh rate matching the refresh rate your system uses.
An

MGA.INF file will be created in the SystemRoot\SYSTEM32 directory.

12

To test the new monitor selection:

1. Open Display Properties in the Windows NT Control Panel.

2. Select the resolution and pixel depth you want to test.

3. Select Test. If the display is satisfactory, go to step 6. If not, continue.

4. If your monitor does not display a stable test screen, the parameters set by the
file are not suitable for your monitor. Select Cancel to close Display.

5. Run MGA Monitor again to select a different monitor.

6. Repeat steps 1 through 3 to test the video display with the new monitor selection. When
the display is satisfactory, close Display Properties.

7. Restart the system.

No resolution higher than the limit imposed by a monitor selection appears in the Display
mode list. Deleting the

MGA.INF file removes all monitor limits to the resolution, although the

refresh rate defaults to 60 Hz.

Changing the Default Video Display Driver

After configuring the video display and restarting the system, you should configure the system
to use the Intergraph video display driver by default.

To change the default video display driver:

1. Open System in the Windows NT Control Panel. The System dialog displays.

2. Under Operating System, select the Startup list; then select the appropriate non-VGA
Windows NT Server option from the displayed list.

3. Select OK.

MGA.INF

Correcting Video Display Problems

If the system’s video display is black, not synchronized, or distorted after you restart the
system, you may have a video configuration problem. Do not press
to the Windows NT operating system. Instead, use the Last Known Good option to return the
system to the last known good configuration recorded by Windows NT.

To use the Last Known Good option:

1. Power down and restart the system.

2. Press the space bar at the following prompt:

Press space bar NOW to invoke the Last Known Good Menu

CTRL+ALT+DEL to log on

If using the Last Known Good option fails to correct the video display problems, you can
obtain a functional video resolution by restarting the system in VGA mode.

To restart the system in VGA mode:

1. Power down and restart the system.

2. When the boot menu displays, select Windows NT Server [VGA mode].

After logging on to Windows NT in VGA mode, check for the following common
configuration problems and solutions:

u

A multi-sync monitor is selected, but a graphics display device with different video
timings (such as an Intergraph InterVue monitor) is connected to the system. Select the
appropriate monitor type as described previously.

u

The monitor selection set by the MGA Monitor application is inappropriate for the
monitor connected to the system. Select a new monitor as described previously.

u

A graphics resolution and color depth was selected that exceeds installed Windows RAM
(WRAM) display memory. Install and reconfigure the G95 display driver as described
previously.

Restart the system and, when the boot menu displays, select the appropriate non-VGA
Windows NT Server to use the reconfigured video display driver. If problems persist, contact
the Intergraph Customer Response Center for help.

13

Configuring the Sound Processor

The system is equipped with an on-board sound processor whose driver requires no
configuration. If the system has a microphone and speakers, you can use the operating

system’s sound control programs to control them. Additional accessories for the on-board
sound processor are available from the Intergraph Bulletin Board Service (IBBS) or from
vendor bulletin boards pointed to by the IBBS.

Refer to the operating system documentation and Help for information on using sound control
programs.

14

Installing MegaRAID Power Console Software

To monitor and administer the system’s RAID disk array while running Windows NT Server,
you must install the MegaRAID Power Console software after configuring Windows NT
Server. Install the software from the diskette you created using Version Manager (refer to
Chapter 1 for information about Version Manager). Refer to the InterRAID documentation
for instructions on how to use Power Console.

To install MegaRAID Power Console software:

1. Log on to Windows NT using an administrative account.

2. Insert the diskette containing the MegaRAID Power Console utility into the floppy disk
drive.

3. In the Windows NT File Manager, run

4. Respond yes or no appropriately to the questions about Windows NT. At the Welcome
dialog, select Next. The MegaRAID Install Destination Path dialog displays.

5. If you agree with the destination directory, select Next. Otherwise, select Browse and
enter a new directory path. The files are copied in the directory named \MEGARAID (or
where you specify) and the MegaRAID program group is created. Setup also displays a
message that the driver is already present on the system.

6. To run Power Console, open MegaRAID in the MegaRAID group of Windows NT
Program Manager.

For information on configuring and using the RAID disk drives, refer to the InterRAID
documentation delivered with the system.

SETUP.EXE on the diskette.

Ensuring Correct PC Card Hard Disk Operation

If you will be using a PC Card hard disk device (ATA or AT type) with a system running
Windows NT Server, you should ensure the device drivers that control PC Card hard disk
operation are set to start correctly. On a system running Windows NT Server 4.0, the Atdisk
device and the Pcmcia device should be set to start as System devices.

Do this before inserting a PC Card hard disk device in the PC Card drive. If you do not,
anomalous behavior may result -- for example, the PC Card hard disk drive may not be
detected by Windows NT Server, or may be detected as the system drive (drive C).

To change startup type for device drivers that control PC Card hard disks:

1. Open Devices in the Windows NT Control Panel. The Devices dialog displays.

2. Highlight the device in the Device list; then select Startup. The Device dialog displays.

3. Under Startup Type, select the appropriate startup type; then select OK.

4. In the Devices dialog, select Close.

Installing and Configuring LanSafe UPS Software

Systems equipped with a Uninterruptible Power Supply (UPS) are shipped with LanSafe III
software to configure and monitor operation of the UPS.

To install LanSafe III UPS software:

1. Insert the LanSafe III CD-ROM into the CD-ROM drive.

15

2. In the Windows NT File Manager, run
drive.

3. When the Welcome dialog displays, select Install.

4. Select Full Installation to install the software onto the server. If you are installing
LanSafe III onto a remote system, select Remote Services. Then select Continue.

NOTE If you select Remote Services, Setup asks for a location to install the files. Select the default

location, or enter an alternate pathname; then select Continue. After the software is installed,
shut down and restart the system.

5. When asked if the computer is part of a UPS group, select No; then select Continue.

6. Select the Generic UPS Code II for the UPS type; then select Continue.

7. Select the COM port to be used; then select Continue.

8. Enter an access code to safeguard the UPS operation; then select Continue.

9. Select Shutdown Timing Operations; then select Continue.

10. Select Yes for the Autoload Option; then select Continue.

11. A dialog asks for a location to install the files. Accept the default location, or enter an
alternate pathname; then select Continue.

12. When the software is installed, shut down the system.

13. Verify that the serial cable is connected as described in the LanSafe III software manual,
and that all AC power cables are connected to AC receptacles on the back of the UPS.

SETUP.EXE in the NTWIN directory on the CD-ROM

16

14. Restart the system.

Refer to the LanSafe III documentation for instructions on using the LanSafe III software.

Disabling Command Queuing

To improve standalone system performance and to improve performance with some high­performance SCSI peripherals, you should disable command queuing in the Windows NT
Registry.

WARNING Do not change values in the Registry other than as directed. If you introduce incorrect

values into the Registry, you may cause serious operating system problems, and you
may have to reinstall Windows NT. If you change values in the Registry that make your
system unusable, you may be able to restart the system and use the Last Known Good
Configuration option to undo the damage. Refer to the

Guide

for more information on the Last Known Good Configuration option.

To disable command queuing:

Windows NT Server Installation

1. Start the Registry Editor (

REGEDT32.EXE) to open the Registry.

2. Open the following subkey in the Registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78xx

3. From the Edit menu, select the Add Key.

4. Type Device into the Key Name box, and then select OK. Do not set a Class value.
Open the following subkey in the Registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aic78xx\
Device

5. From the Edit menu, select Add Value.

6. Type DisableTaggedQueuing into the Value Name box.

7. Select REG_DWORD for the Data Type, and then select OK.

8. Type 1 into the Data box.

9. Set the Radix value to Hex, and then select OK.

10. Exit from the Registry Editor and restart the system.

Installing QFE Update Software

If your system was shipped with Quick-Fix Engineering (QFE) update software, you created a
QFE diskette using Version Manager (refer to Chapter 1 for information about Version
Manager). Insert the QFE diskette into the floppy drive. Refer to the
QFE diskette for instructions to update the system.

README.TXT file on the

Creating an Emergency Repair Disk

The files on the Emergency Repair Disk can restore a damaged registry to its original contents
(that is, at the time Windows NT was installed), along with the standard Windows NT drivers.

CAUTION Once you have created all of your user accounts and have finished configuring the system,

Intergraph recommends that you create an Emergency Repair Disk using the RDISK.EXE utility.

Use this utility to update the Emergency Repair Disk any time you change your system’s
configuration. You should also make and keep a backup copy of the Emergency Repair Disk.

Refer to the operating system documentation and Help for information on creating and using
an Emergency Repair Disk.

17

Installing the ECC Memory Driver

After you configure the Windows NT Server operating system, you may install the ECC
Memory Driver and its configuration utility for your InterServe server. Install the driver from
the diskette you created using Version Manager (refer to Chapter 1 for information about
Version Manager).

To install the ECC Memory Driver and configuration utility:

1. Insert the diskette containing the ECC Memory Driver software into the floppy disk drive.

2. In the Windows NT File Manager, run

3. When prompted, type the path to install the software; then select OK.

4. When installation completes successfully, select OK.

Restart the system.

SETUP.EXE on the diskette.

18

Installing the InterSite Server Monitor

Your InterServe server shipped with an installed InterSite Server Monitor (ISM) board. For
instructions to install and configure the ISM software, and for information on using the ISM
with your server, refer to the InterSite Server Monitor documentation included with your
system.

Installing the

After configuring the operating system, you may install the online System Introduction. Once
installed, you can use it to learn about the features and basic operation of your system. Install
the document from the diskette you created using Version Manager (refer to Chapter 1 for
information about Version Manager).

To install the System Introduction:

1. Insert the diskette containing the System Introduction into the floppy disk drive.

2. In the Windows NT File Manager, copy the files from the diskette to the

C:\WIN32APP\SYSINTRO directory.

3. In File Manager, drag the
File Manager to the Main group of Program Manager. This creates an icon for the
System Introduction.

To view the System Introduction, open the System Introduction icon. The System
Introduction is a Windows Help 4.0 document.

System Introduction

SYSINTRO.HLP file from the C:\WIN32APP\SYSINTRO directory in

Obtaining Windows NT Updates

Microsoft Service Packs contain the latest improvements and system fixes for Microsoft
operating systems. Service Packs are created by Microsoft for post-release support. You can

obtain Service Packs from Microsoft’s World Wide Web and FTP sites free of charge.

CAUTION If Intergraph provides a Service Pack through the IBBS or with a product or system, it has

been certified against Intergraph hardware as described in the announcement of its
availability. If you obtain a Service Pack from any other source, be aware that it may not be
certified against your Intergraph hardware.

3 Configuring the BIOS

The Basic Input Output System (BIOS) stores various system operating parameters, such as
the boot sequence and the type of video display, in non-volatile memory referred to as CMOS
RAM. When you power off the system, a lithium battery on the I/O Expansion board provides
power to CMOS RAM, which retains the system parameters. Each time the system is powered
on, the BIOS uses the stored system parameters to configure the system.

The BIOS can be configured by manually changing system parameters, or by installing a new
BIOS.

u

The AMIBIOS Setup program allows you to manually change the system operating
parameters. This chapter provides the details of using the AMIBIOS Setup program,
which is stored, along with the BIOS, in the flash EPROM on the I/O Expansion board.

u

When necessary, you can install a new BIOS to the flash EPROM using the Flash

Programming Utility (FPU). Refer to “Reprogramming the BIOS” for instructions.

19

Using AMIBIOS Setup

The AMIBIOS Setup menus and options discussed in this chapter are for BIOS 782xx.ROM,
where xx is the version. The BIOS version displays as the system starts, with a message
similar to the following:

AMIBIOS (C) 1996 American Megatrends Inc.,
(C) 1996 Intergraph Corporation (782XX)

To start AMIBIOS Setup:

1. Restart the system. The following message displays:
Press DEL to enter Setup

2. Press

These menus allow access to parameters for configuring the BIOS to suit your own needs or
perform maintenance as needed. The following sections describe in detail the parameters you
can access through each menu. While using AMIBIOS Setup, remember these tips:

u

DELETE. AMIBIOS Setup displays with the following menus: Setup, Utility,

Security, and Default.

To access Help, press ALT+H. The Keystroke/Mouse Convention list displays, which
explains how to select Setup menu items with the mouse pointer and with keys. Press any
key to close the list and return to AMIBIOS Setup.

20

u

To change a parameter’s value, move the pointer to a parameter and click the mouse
button. An Options menu displays allowing you to select one of the choices.

u

When you are at the main menu in AMIBIOS Setup, press ESC to exit. If the Save
Changes and Exit option is highlighted, press
while in the program will be saved. If you select the Continue option, then you will return
to AMIBIOS Setup.

u

You can set a password to prevent unauthorized users from accessing AMIBIOS Setup.
Refer to the section, “Security Menu,” later in this chapter for instructions.

Setup Menu

The Setup menu allows you to change most of the BIOS settings. This section describes the
parameters grouped in the AMIBIOS Setup menu.

Standard

Standard allows you to set the system date and time, and define floppy disk drive parameters.

ENTER to exit and any changes you made

Date/Time

Select the Date/Time icon to display the current system date and time values.

To change the system date and time:

1. Click on the incorrect value with the mouse pointer or press the
highlights.

2. Click on the + or - buttons to change the value, or enter the correct value from the
keyboard.

NOTE The time displays in 24-hour format.

3. Press ESC to save the new values and return to Standard Setup.

Floppy A, Floppy B

The Floppy A and Floppy B icons allow you to specify the type of floppy disk drive installed
in the system.

The floppy disk drive A parameter is preset to 1.44 MB 3.5-inch. Do not change the
parameter unless you replace floppy drive A with a different capacity disk drive.

TAB key until the value

The floppy disk drive B parameter is preset to Not Installed, unless an optional drive has been
installed before shipment. Do not change the parameter unless you install an optional floppy
disk drive.

To change the floppy drive parameters:

1. Select the Floppy A or Floppy B icon.

2. Press the up and down arrow keys or click in a box to select the correct parameter for the
floppy disk drive.

21

3. Press

ENTER to accept the change, or click on the close icon in the upper left corner of the

floppy disk drive configuration menu.

Master Disk, Slave Disk

The Master Disk and Slave Disk icons represent parameters for Integrated Device Electronic
(IDE) drives. If installing IDE hard drives, use the Detect Master and Detect Slave utilities to

automatically detect and configure the drives. Refer to “Utility Menu” for more information.

To change the IDE drive parameters:

1. Select Master Disk or Slave Disk.

2. Select USER from the list of drive types.

3. Select each of the following parameters and enter the appropriate values. For more
information, refer to the documentation included with the device.

CYL Cylinders
HD Heads
WP Write Precompensation
LZ Landing Zone
SEC Sectors

4. When complete, press

ESC or click the close box at the upper left corner of the window.

Advanced

Advanced allows you to change details of the system’s operation. Each parameter included in
the Advanced Setup menu is described below.

22

System Boot Up Sequence

This parameter specifies the device sequence for system boot up. The default is C:, A:, which
means the system attempts to boot from drive C first. If unsuccessful, it attempts to boot from
drive A. By default, C: is the system hard disk drive and A: is the floppy disk drive. Change
this parameter to A:, C: to boot the system from a diskette in the floppy disk drive. Refer also

to Operating System Boot Device parameter in “Chipset Setup.”

Password Checking

This parameter prevents unauthorized system boot up or use of AMIBIOS Setup. Setup (the
default) enables the system to prompt for a password before allowing you to enter AMIBIOS
Setup. If you select Always, the password prompt appears each time the system is powered
on. The Change Password value enables you to press

ENTER at the password prompt to

disable this parameter.

ISA Video Shadow C000, 32K

ROM shadowing is a procedure in which BIOS code is copied from ROM to RAM when the
system boots. When set to Enabled (the default) the BIOS then executes from RAM,
providing faster access time and improving system performance.

ISA Adaptor Shadow XXXX, 16K

For ISA boards that contain a BIOS on ROM, Enabled allows you to tell the ISA board BIOS
to be copied from the ISA board ROM to system board RAM. An ISA board BIOS executes
faster from system board RAM than from the ISA board ROM. All of the ISA Adapter ROM
parameters are set to Disabled by default.

NMI on System Error

This parameter halts the system when a catastrophic error is detected. This prevents the error
from corrupting your data. The default is Enabled.

NOTE The following Advanced Setup parameters are useful only if an IDE disk drive is connected to

the system.

IDE Block Mode

This parameter enables transfer of data in blocks (multi-sector) for both read and write
operations. This option is set to Disabled by default.

NOTE To use the following Advanced Setup parameters, the hard disk drive must support LBA

mode, and it must be formatted with LBA mode enabled.

Chipset

23

IDE Master LBA Mode

This parameter enables Logical Block Addressing (LBA) mode for master hard disks
connected to the IDE controller. LBA mode translates the physical parameters of the hard
disk to logical parameters, permitting the use of disk space beyond 528 MB.

IDE Slave LBA Mode

This parameter enables LBA mode for slave hard disks connected to the IDE controller. LBA
mode translates the physical parameters of the hard disk to logical parameters, permitting the
use of disk space beyond 528 MB.

Chipset contains the parameters that affect the functionality of some hardware components.

Sound Controller

This parameter enables or disables the sound processor circuitry on the system board. The
default is Enabled.

PCI VGA Palette Snooping

This parameter allows palette data from an installed PCI graphics board to be shared with an
installed ISA graphics board. Since the graphics delivered with the system are PCI-based, this
option is set to Disabled by default.

PCI Video Frame Buffer

The PCI Video Frame Buffer parameter allows you to implement the read prefetch support in
the linear buffer of the system graphics hardware. System performance increases when set to
Enabled (the default).

NOTE If you install a graphics card that does not support read prefetch, you must set this parameter

to Disabled for proper display.

PCI Frame Buffer USWC Mode

When enabled, this parameter removes from the buffer polygon data that otherwise would be
obscured by other polygons. This reduction in the amount of data written to the display
improves video performance by reducing the time required to update the display.

24

Primary PCI SCSI

This parameter activates the PCI-based SCSI controller on the system board when set to
Enabled (the default). The SCSI controller can be disabled by changing the value to Disabled.

Secondary PCI SCSI

This parameter, available only on deskside systems, activates the PCI-based SCSI controller
on the riser card when set to Enabled (the default). The SCSI controller can be disabled by
changing the value to Disabled.

Operating System Boot Device

This parameter specifies which controller the BIOS will attempt to boot from first. The device
that you specify to be the boot device is assigned to drive C. By default, drive C is the system

hard disk drive. Refer also to the System Boot Up Sequence parameter in “Advanced Setup.”

Boot to PnP Operating System

When this parameter is set to No (the default), the BIOS initializes all devices during boot up.
When set to Yes, the BIOS only performs the amount of initialization required to load the
operating system. Any other device initialization must then be performed by the operating
system.

PCI IDE Card Present in

Some PCI option boards do not comply with the PCI specification. Use this parameter to
indicate the slot number of a noncompliant PCI IDE option board. Some PCI IDE boards are
fully compliant, in which case this option is not needed. The settings are Absent, Slot 1, or
Slot 2. PCI IDE boards are never supported in slots 3 through 6. The default setting is
Absent.

PCI IDE IRQ14 Connected to

When the PCI IDE Card Present In option is used to select a slot number, this parameter is
active. The options are Edge and Level. When activated, the default is Level.

PCI IDE IRQ15 Connected to

When the PCI IDE Card Present In option is used to select a slot number, this parameter is
active. The options are Edge and Level. When activated, the default is Level.

Peripheral

25

Installed Memory Speed

InterServe 600 series servers use 60 ns memory SIMMs, so this parameter is set to 60 ns by
default. The other choice is 70 ns, which should not be used. If you set this parameter to
70 ns, the system will not boot.

Peripheral contains parameters that affect option boards, serial ports, and parallel port
functionality.

Programming Mode

This parameter detects all installed option boards and configures the on-board components
accordingly. When set to Auto (the default), the system BIOS automatically detects the
installed option boards during boot up. When set to Manual, the next four parameters, plus
Parallel Port IRQ, activate.

OnBoard FDC

When set to Enabled (default), this parameter enables the system floppy disk drive I/O
controller on the system board. If you install floppy controller cards, then this parameter must
be set to Disabled.

Serial Port1

This parameter enables the use of serial port 1 on the system board by selecting a memory
address for the port. The values are Auto (default), Disabled, 3F8h, 2F8h, 3E8h, and 2E8h.
When set to Auto, the I/O controller selects an available address. The 3xxh and 2xxh values
correlate to a serial port, address range and interrupt as defined by the following table.

Value

3F8h COM1 3F8-3FF IRQ4
2F8h COM2 2F8-2FF IRQ3
3E8h COM3 3E8-3EF IRQ4
2E8h COM4 2E8-2EF IRQ3

Serial Port Addresses Range Interrupts

26

Serial Port2

This parameter enables the use of serial port 2 on the system board by selecting a memory
address for the port. The values are Auto (default), Disabled, 3F8h, 2F8h, 3E8h, and 2E8h.
When set to Auto, the I/O controller selects an available address. The 3xxh and 2xxh values
correlate to a serial port, address range, and interrupt as defined by the following table.

Value

Serial Port Addresses Range Interrupts

3F8h COM1 3F8-3FF IRQ4
2F8h COM2 2F8-2FF IRQ3
3E8h COM3 3E8-3EF IRQ4
2E8h COM4 2E8-2EF IRQ3

Parallel Port

This parameter enables the use of the parallel port by selecting a memory address. The values
are Disabled, 278h, 378h (default), and 3B8h. The 278h and 3xxh addresses correlate to an
LPT port number as defined by the following table.

Value

Parallel Port Address Range Interrupt

378h LPT1 378-37A IRQ-7 or IRQ-5
278h LPT2 278-27A IRQ-7 or IRQ-5
3B8h LPT3 3BC-3BE IRQ-7 or IRQ-5

Parallel Port Mode

This parameter allows you to change the parallel port mode setting. The values are Normal,
Bi-Dir, EPP (default), and ECP. When set to ECP, the ECP DMA Channel parameter
activates.

Parallel Port IRQ

This parameter allows you to select a base IRQ for the parallel port. The default is IRQ-7, or
IRQ-5 may be selected . Either IRQ can be assigned to any of the LPT port numbers as shown
in the parallel port table above.

ECP DMA Channel

This parameter activates when the Parallel Port Mode is set to ECP. You can select a DMA
channel for the parallel port when operating in ECP mode. Values for this parameter are
None, and CH 1 through CH 7. When the Parallel Port Mode is set to ECP, the default DMA
channel is 5.

Utility Menu

The Utility Menu allows the system to detect installed IDE drives. If an IDE controller is
installed, use DetectMaster and Detect Slave to detect the IDE drives. For information on
setting an IDE device to master or slave, refer to the documentation accompanying the drive.

Detect Master

Detect Master searches for the master IDE device. Any IDE drive found is then made
available for you to configure.

Detect Slave

Detect Slave searches for the slave IDE device. Any IDE drive found is then made available
for you to configure.

Security Menu

27

The Security Menu allows you to change the system password and enable or disable virus
protection.

Password

Use Password to prevent unauthorized users from accessing the AMIBIOS Setup program. If
you do not enter a password, the system does not prompt users for a password when they start
AMIBIOS Setup. This password does not affect the system logon password.

NOTE The Advanced Setup menu contains the Password Checking parameter that enables the

system to use the password that you enter.

To enter a password:

1. Select the Password icon. The Password menu displays.

2. Key in the characters (maximum of six) for the password.

3. Key in the password to confirm it.

28

To disable a password:

1. Select the Password icon.

2. Key in the current password.

3. Press

ENTER twice. A message displays notifying you that the password is disabled.

Anti-Virus

The Anti-Virus option checks for the presence of a virus on an IDE drive configured as the
boot device. If a virus is detected, the BIOS prevents data from being saved to the boot sector
and system files on the IDE drive.

NOTE SCSI hard disk drives are not checked by the Anti-Virus BIOS option.

When set to Enabled, diskettes cannot be formatted unless a quick format is executed, which
does not write to Track 0 on the diskette. A format that writes to Track 0 will not be
performed. The default is Disabled to allow formatting of diskettes in all circumstances.

Default Menu

The BIOS contains three configurations stored in CMOS RAM: Original BIOS defaults,
Optimal BIOS defaults, and Fail-safe BIOS defaults. The Original BIOS defaults are the last
current BIOS values used in the system. The Optimal BIOS defaults are used in the delivered
system. The Fail-safe BIOS defaults are recommended when there has been a system failure.

NOTE Loading any of the BIOS defaults overwrites all customized parameter settings. If you have

customized any parameters, record them before loading the defaults.

Original

Selecting the Original icon loads the last current BIOS values. These values are the most
stable values that can be chosen for system performance. Use this option as a diagnostic aid if
the system is unstable.

To load the Original BIOS defaults:

1. Select the Original icon from the AMIBIOS Setup Main Menu to load the last used BIOS
settings. The following message displays:

Restore Old Values?

2. Select Yes to accept the values, or No to reject them.

3. Exit AMIBIOS Setup. The system will automatically restart with the values in effect.

Optimal

Selecting the Optimal icon loads the best-case values that optimize system performance. The
system is delivered using the Optimal BIOS default values. If the CMOS RAM corrupts, the
Optimal defaults are loaded during reboot.

NOTE When using the Flash Programming Utility to reprogram the flash EPROM with a new BIOS,

this option must be selected to ensure the new BIOS values are used.

To load the Optimal BIOS values:

1. Select the Optimal icon from the AMIBIOS Setup Main Menu to load the best case BIOS
values. The following message displays:

Load Optimal Values?

2. Select Yes to accept the values, or No to reject them.

3. Exit AMIBIOS Setup. The system will automatically restart with the values in effect.

29

Fail-safe

Selecting the Fail-safe icon loads settings that will configure a workable computer when
something is wrong. If you cannot boot the computer successfully, select the Fail-safe BIOS
options and try to diagnose the problem after the computer boots. These settings do not
provide optimal performance.

To load the Fail-safe BIOS values:

1. Select the Fail-safe icon from the AMIBIOS Setup Main Menu to load the basic BIOS
settings. The following message displays:

Load Fail-safe Values?

2. Select Yes to accept the values, or No to reject them.

3. Exit AMIBIOS Setup. The system will automatically restart with the values in effect.

30

Reprogramming the BIOS

Use the Flash Programming Utility (FPU) to reprogram the system board’s flash EPROM with
a new BIOS. When run, the FPU first looks on the diskette in the floppy disk drive for a valid
BIOS. The FPU is an MS-DOS utility that will not run in the Windows NT environment. Use
the SYSUTIL diskette delivered with your system to boot the system into MS-DOS. The
system must be set to boot from the floppy disk drive (normally drive A) to use these utilities.
If necessary, refer to “Changing the System Boot Sequence” later in this chapter.

Reprogramming the BIOS erases all the parameter settings in the BIOS. If you customized
any of the BIOS parameters, record them before installing the BIOS.

Your system may have installed ISA option boards or PC Card devices that require specific
system resources such as interrupts (IRQs) or input/output (I/O) port addresses.
Reprogramming the BIOS erases the resource assignments for the ISA boards and PC Card
devices. After reprogramming the BIOS, you must run the System Configuration Utility
(SCU) to reassign those resources. Refer to “Assigning System Resources for Option Boards”
later in this chapter.

To reprogram the flash EPROM:

1. Connect to the Intergraph Bulletin Board Service (IBBS) via modem. Refer to the
Preface for instructions.

2. From the TOP menu, go to Intergraph Product Centers, Systems and Networking, File
Libraries, and Delivered Drivers; then select the appropriate operating system and
hardware platform.

3. Choose Find File to search for the

4. Extract the files bundled in

BIN

.\

FLASHPROG product; then download it to your system.

FLASHPROG using an unzip utility. FLASHPROG contains:

.\DISK1

BOOTFLOP.EXE
INSTALL
MANIFEST
README

.BAT

.TXT

.TXT

5. Insert a blank floppy diskette into the floppy disk drive.

6. At the MS-DOS command prompt, change to the directory containing the extracted files,
if they are not located in the current directory.

31

7. Type in the following to create an MS-DOS boot diskettethat contains the flash utility and
the BIOS files:

md c:\temp
install.bat

8. Shut down and power off the system; then restart the system.

9. At the MS-DOS command prompt, type:

flash

The following messages display:

Intergraph flash programming utility

Reading 782XX.ROM .
Programming flash EPROM

Flash EPROM updated.
Reboot the system by turning the power off.
Do not use ctrl-alt-del for rebooting.

10. Remove the diskette from the floppy disk drive; then power off and restart the system.

11. Press

DEL when the following message displays.

Hit DEL if you want to run Setup

12. In the Default menu, click on the Optimal icon. Select Yes to load the values.

13. If you customized the BIOS for your system, change the necessary parameters to their
previous values.

14. Exit AMIBIOS Setup and restart the system.

15. If you have ISA boards or PC Card devices installed in your system, run the SCU to
reserve the necessary system resources.

Changing the System Boot Sequence

To change the system boot sequence:

1. Restart the system.

2. Press

3. In the Setup menu, click the Advanced icon. A list of parameters displays.

DELETE when the following message displays:

Press DEL if you want to run Setup

The AMIBIOS Setup Main Menu displays.

32

4. Click the System Boot Up Sequence parameter. The Options menu displays, with a
choice of boot sequences. The default is C:, A:, CDROM, which designates the system
hard disk drive (C:) as the initial boot device, followed by the floppy disk drive (A:).

5. Click the A:, C:, CDROM option to reverse the boot sequence; then press

ENTER.

6. Select Exit and Save to exit AMIBIOS Setup.

7. Restart the system.

Until the boot sequence is changed back to C:, A:, the system will check for a bootable

diskette in the floppy disk drive before attempting to boot from the system’s boot disk drive.

Assigning System Resources for Option Boards

Some ISA boards, PC Card devices, and non-compliant PCI boards include a configuration
diskette that you can use to reserve the system resources required for the board. Other option
boards and PC Card devices do not include a diskette, but require that you manually enter the
configuration information. The next two sections describe how to reserve system resources in
both cases.

The SCU is an MS-DOS utility that will not run in the Windows NT environment. Use the
System Utilities (SYSUTIL) diskette delivered with your system to boot the system into MS­DOS. The system must be set to boot from the floppy disk drive (normally drive A) to use the
SCU. If necessary, refer to “Changing the System Boot Sequence.”

NOTE PC Card devices and non-compliant PCI boards that require system resources should be

configured as if they are ISA boards.

ISA Boards with a Configuration File

Some ISA boards are shipped with a diskette containing a configuration file. The
configuration file can be loaded to the system so that the BIOS reads this file to assign
resources during startup. If you install ISA boards that are shipped with a configuration
diskette, follow this procedure.

NOTE If a configuration diskette is not delivered with the option board, refer to “ISA Boards without a

Configuration File.”

To configure ISA boards with a configuration file:

1. Shut down and power off the system.

2. Insert the SYSUTIL diskette into the floppy diskette slot of the combo drive; then restart
the system.

3. When the MS-DOS Startup menu displays, select option 1 to run the SCU.

4. Use the arrow keys or the mouse to select Step 2 from the SCU Main Menu. Then press

INSERT to add a board that was not detected or has not been installed.

A prompt displays requesting you to copy the configuration files needed to configure the
system. The configuration file is on a diskette provided by the ISA board manufacturer.

33

5. Press

ENTER to accept A:\ as the path to the configuration file.

6. Select the slot where the board will be installed. Only slots 1 through 4 are valid for the
system.

When prompted to insert the source disk, insert the diskette containing the configuration
file and press

ENTER.

7. When prompted to insert the destination disk, insert the SYSUTIL diskette and press

ENTER. The configuration file from the option board manufacturer will be installed to the

system and to the SYSUTIL diskette.

8. Press

ESC to return to the SCU Main Menu.

9. Select Step 4 to save the configuration, and then select Step 6 to exit the SCU.

10. Remove the diskette from the combo drive and restart the system.

ISA Boards without a Configuration File

Some ISA board vendors do not include configuration files with their boards. For these
boards, you must use the SCU to define the ISA board to the system.

To configure ISA boards without a configuration file:

1. Shut down and power off the system.

2. Insert the SYSUTIL diskette into the floppy diskette slot of the combo drive; then restart
the system.

3. When the MS-DOS Startup menu displays, select option 1 to run the SCU.

34

4. From the SCU Main Menu, select Step 2, then press F6. The ISA Board Definition Menu
displays as shown in the following figure.

5. Enter the data specified in the manufacturer’s configuration instructions.

NOTE Use the TAB and arrow keys to move the cursor from field to field. Once inside the DMA, IRQ,

and Ports fields, press ENTER to display the sub-fields for entering the information.

6. Press F10 to save the data to the system.

7. Press

8. Press

ENTER to return to the ISA Board Definition Menu.
ESC to return to the SCU Main Menu.

9. Select Step 2. The Add and Remove Boards Menu displays.

10. Select the required slot number and press

11. Select

INSERT again to add the board. The ISA Board Database Menu displays.

12. Select the correct board name and press

13. When the Slot Selection Menu displays, select the required slot and press

14. Press

ESC to return to the SCU Main Menu.

INSERT.

ENTER.

ENTER.

15. Select Step 4 to save the configuration.

16. Select Step 6 to exit the SCU.

17. Remove the diskette from the combo drive; then restart the system.

4 Troubleshooting

Use this chapter to help determine the causes of some common problems that can occur with
the server. This chapter describes the following types of problems:

u

System power errors

u

System boot errors

u

Video errors

u

Other hardware errors

u

Network errors

NOTE If you need assistance for system problems, the Customer Response Center phone number is

1-800-633-7248.

System Power Errors

35

Fails to power on

Reason Solution

Power cord not connected properly. Verify that the power cord is properly connected

Power not available at the outlet. Verify the power to the outlet has not been

Power not available from the UPS. Verify the UPS is connected and operating

Power switch not in the proper position. Be sure that the power switch on the front of the

Internal power cables not connected. Open the base unit and ensure all power cables

Faulty power cord. Replace the power cord.

to the power receptacle.

interrupted. Test the outlet with a known
working appliance.

properly.

base unit is in the ON position.

are connected properly.

36

System Boot Errors

Series of beeps and error message displays

Number of Beeps - Message Explanation and Solution

1 - Refresh Failure Bad memory refresh circuitry on the system board.

Remove and re-install the SIMMs. If error continues,
replace SIMMs.

2 - Parity Error Parity error in the first 64 KB block of memory.

Remove and re-install the SIMMs. If error continues,
replace SIMMs.

3 - Base 64 KB Memory Error Memory failure in the first 64 KB. Remove and re-

install the SIMMs. If error continues, replace
SIMMs.

4 - Timer Not Operational Memory failure in the first 64 KB, or Timer 1 on the

system board is not functioning. Replace the SIMMs.
If error continues, call the Customer Response
Center.

5 - Processor Error The CPU on the system board generated an error.

Call the Customer Response Center.

6 - 8042 - Gate A20 Failure The BIOS cannot switch to protected mode. Call the

Customer Response Center.

7 - Processor Exception Interrupt The CPU generated an exception interrupt. Call the

Customer Response Center.

8 - Display Memory Read/Write

Error

9 - ROM Checksum Error The ROM checksum value does not match the value

10 - CMOS Shutdown Register

Read/Write Error

11 - Cache Error/External Cache

Bad

The graphics controller is faulty. Call the Customer
Response Center.

encoded in the BIOS. Call the Customer Response
Center.

The shutdown register for CMOS RAM failed. Call
the Customer Response Center.

The external cache is faulty. Call the Customer
Response Center.

System hangs after BIOS initializes

Reason Solution

Incorrect memory speed set in the BIOS. Change the “Installed Memory Speed,”

One or more processors is not active

Reason Solution

The voltage regulator module for the CPU
is not correctly installed.

Does not boot from expected boot device

Reason Solution

Boot sequence is incorrectly set. Change the “System Boot Up Sequence”

Operating system not on the system drive. Install the operating system as described in

37

parameter under Chipset in AMIBIOS
Setup to 60 ns. See Chapter 3.

Open the base unit and reseat the voltage
regulator modules.

parameter under Advanced in AMIBIOS
Setup. See Chapter 3.

Chapter 5.

Does not boot from floppy disk drive (drive A)

Reason Solution

Corrupt boot diskette, or boot diskette does
not have correct boot utilities.

Boot sequence is incorrectly set. Change the “System Boot Up Sequence”

Corrupt BIOS. Reprogram the BIOS using the Flash

Replace the boot diskette.

parameter under Advanced in AMIBIOS
Setup. See Chapter 3.

Program Utility. See Chapter 3.

38

Incorrect number of processors displays

Reason Solution

Faulty CPU Determine faulty CPU by swapping CPUs

CPU not properly seated into the socket. Ensure all CPUs are properly installed.
Voltage Regulator Module (VRM) not

properly installed.

Incorrect amount of memory displays

Reason Solution

Faulty SIMMs. Determine faulty SIMMs by swapping

SIMMs not properly seated into the socket. Open the base unit and ensure SIMMs are

CD-ROM drive is not recognized

until the faulty one is found.

Ensure all VRMs are properly installed.

SIMMs until the faulty one is found.

properly installed.

Reason Solution

CD-ROM drive power cable not attached. Open the base unit and ensure power cable

CD-ROM drive SCSI cable not attached. Open the base unit and ensure SCSI cable is

SCSI termination is not disabled. Disable SCSI termination. Refer to the CD-

A SCSI address conflict exists between the
CD-ROM drive and another SCSI device.

I/O card parity error message displays

Reason Solution

Faulty option board is installed in an ISA
slot.

Riser card is faulty. Call the Customer Response Center.

is properly attached.

properly attached.

ROM drive vendor’s documentation.
Set SCSI ID to an unused value. Refer to

the CD-ROM drive vendor’s
documentation.

Remove the ISA board, then restart the
server.

“Invalid configuration information for SLOT XX” message displays

Reason Solution

System is not properly configured to
recognize the new ISA option board.

Run the System Configuration Utility and
set the board to its proper configuration
according to manufacturers instructions.

DMA bus time-out message displays

Reason Solution

Failure in DMA bus logic has occurred. Call the Customer Response Center.

Video Errors

Video displays during boot up, but not when Windows NT starts

Reason Solution

Resolution selected is not supported by the
installed monitor.

Improper video display driver is installed. Remove the video display driver and install

Reboot the server, using the VGA mode of
the operating system. Use Video
Configuration to select a supported
resolution. See Chapter 2.

a valid driver. See Chapter 2.

39

System powered on, but screen remains blank

Reason Solution

Monitor not powered on. Turn power on to monitor.
Monitor power cord not connected. Connect the monitor power cord to AC

outlet and monitor.

Video cable not properly installed. Ensure the video cable is installed in

monitor and base unit.

40

Other Hardware Errors

CD-ROM drive LED does not light

Reason Solution

CD-ROM drive power cable is not attached. Open the base unit and ensure power cable

is properly attached.

Floppy disk drive/combo drive LEDs do not light

Reason Solution

Disk drive power cable is not attached. Open the base unit and ensure power cable

is properly attached.

Floppy disk drive/combo drive not recognized

Reason Solution

BIOS is not configured properly. Configure the Floppy A and B parameters

under Standard to the required settings.

Disk drive power cable is not attached. Open the base unit and ensure the power

cable is properly attached.

Floppy data cable is not attached properly. Open the base unit and ensure the floppy

cable is properly attached at both ends.

Unsuccessful connection to serial device

Reason Solution

Communication parameters between server
and serial device do not match.

Change the parameters so the server and
serial device match each other.

PC Card does not work, or is not recognized

Reason Solution

Defective PC Card is installed. Insert another PC Card to verify the combo

drive works.

PC Card is not compatible with operating
system.

PC Card installed or removed improperly. Verify proper card installation or removal.
Windows NT PCMCIA device not enabled

after re-installing Windows NT Server.

Replace with compatible PC Card.

Enable Windows NT PCMCIA device. See
Chapter 2.

Network Errors

Cannot connect to other systems on LAN

Reason Solution

Ethernet cable is disconnected. Re-connect the Ethernet cable, ensure

proper connection. If cable is properly
connected, notify your network
administrator.

Software configuration is set incorrectly. Notify your network administrator.

41

Cannot plot to network plotter on LAN

Reason Solution

Ethernet cable is disconnected. Re-connect the Ethernet cable, ensure

Plotter is not added to the available print
queues on your system.

Plot node does not recognize your system. Notify your network administrator.

proper connection.
Notify your network administrator.

42

5 Installing System Software

Complete the procedure outlined in this chapter if you must re-install Windows NT Server
software on your Intergraph system. Most of these steps are described in more detail in the
operating system documentation delivered with your system.

Before You Begin

Have the following items available:

u

The information you recorded under “Preparing for Windows NT Setup” in Chapter 1,
“Getting Started.”

u

Operating system software CD-ROM, associated diskettes, and documentation. Make
sure you have the Setup diskettes delivered with the operating system.

u

Backup diskettes you created according to instructions in Chapter 1, “Getting Started.”

43

u

Backup diskettes and documentation delivered with any expansion boards purchased from
Intergraph.

u

The Late-Breaking News document delivered with your system.

System software required during re-installation may be on backup diskettes, or on the
operating system software CD-ROM. If you do not have a backup diskette containing a
specific driver or other system software product, look for the driver or system software
product on the operating system software CD-ROM or on backup diskettes delivered with an
expansion board. Check the Intergraph Bulletin Board Service (IBBS) and vendor bulletin
boards frequently for new and updated drivers.

Review the Late-Breaking News document delivered with your system for any additional tasks
you may have to perform during re-installation.

Windows NT Server 4.0

CAUTION If your system is equipped with an internal RAID subsystem or an external RAID disk array,

and your system drive is part of the RAID set, you must select the RAID level and configure
the RAID before you start Windows NT Setup and install Windows NT Server. Refer to the
InterRAID documentation for instructions on configuring the RAID disk array. Then return to
this document and install Windows NT Server.

44

Depending on your system’s configuration, you will need some or all of the following system
software during the installation process:

u

G95 video display driver

u

Sound processor driver

u

Quick-Fix Engineering (QFE) update software

u

MegaRAID Power Console driver and utilities

Follow the instructions in Start Here to install Windows NT Server 4.0. As you install the
operating system:

u

Select Custom Setup.

NOTE You must install the Adaptec SCSI driver

u

Bypass automatic SCSI detection and install the Adaptec SCSI driver and MegaRAID

before

installing the MegaRAID driver.

driver from backup diskette.

u

You can safely select the default responses for other options in Setup.

u

When prompted to create an Emergency Repair Disk, do so.

After installing the operating system:

u

When prompted by Setup to restart the system, do so. When the system restarts, Phase
III, the Graphical User Interface (GUI) portion, of Windows NT Setup runs. Go through
Windows NT Setup as described in Chapter 1, “Getting Started.”

u

Configure the system as described in Chapter 2, “Configuring the System.”

u

Perform any additional installation and configuration tasks described in the Late-Breaking
News document delivered with your system.

u

You can install additional accessories for the sound processor, available from the IBBS or
from vendor bulletin boards pointed to by the IBBS.

Updating the Operating System

Microsoft Service Packs contain the latest improvements and system fixes for Microsoft
operating systems. Service Packs are created by Microsoft for post-release support. You can
obtain Service Packs from Microsoft’s World Wide Web and FTP sites free of charge.

CAUTION If Intergraph provides a Service Pack through the IBBS or with a product or system, it has

been certified against Intergraph hardware as described in the announcement of its
availability. If you obtain a Service Pack from any other source, be aware that it may not be
certified against your Intergraph hardware.