Intergraph InterServe 6x0 User Manual

InterServe 600 Series

System Setup

DHA016840 November 1996

Warranties and Liabilities

The information and the software discussed in this document are subject to change without notice and should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no responsibility for any errors in this document.

The software discussed in this document is furnished under a license and may be used or copied only in accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.

All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.

Copyright



1996, Intergraph Corporation including this documentation, and any software and its file formats and audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable software license agreement; contains confidential and proprietary information of Intergraph and/or other third parties which is protected by copyright, trade secret and trademark law and may not be provided or otherwise made available without prior written authorization.

Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-7013. Unpublished rights reserved under the copyright laws of the United States.

Intergraph Corporation, Huntsville AL 35894-0001

Trademarks

Intergraph



and the Intergraph logo are registered trademarks of Intergraph Corporation. InterServe is a

trademark of Intergraph Corporation.



Microsoft

and Windows are registered trademarks of Microsoft Corporation. Windows NT is a

trademark of Microsoft Corporation. Other brands and product names are trademarks of their respective owners.

Power Input Rating

The unit’s power input rating can be found in the InterServe 600 Series System Introduction.

Product ID Information

Product ID information (serial number and model number) can be found on the back of the base unit.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the instruction manual, it may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

DOC Compliance

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Cautions

Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority to operate the equipment.

THIS PRODUCT CONFORMS TO THE APPLICABLE REQUIREMENTS OF 21 CFR SUBCHAPTER J AT DATE OF MANUFACTURE.

Read all safety and operating instructions before using the equipment. Keep these instructions for future reference. Follow all warnings on the equipment or in the operating instructions.

Warnings

To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than instructed.

There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified service personnel.

Preface..............................................................................................................................ix

About This Document.......................................................................................................ix

Document Conventions.....................................................................................................ix

Finding Operating System Information..............................................................................x

Finding System Hardware Information..............................................................................x

Learning About System Ergonomics.................................................................................xi

Getting Documentation and Training...............................................................................xii

Getting Telephone Support..............................................................................................xii

Using the Intergraph Bulletin Board Service...................................................................xii

Using the Intergraph FAXLink........................................................................................xiii

Finding Intergraph on the Internet...................................................................................xiii

1 Getting Started..............................................................................................................1

Unpacking the System........................................................................................................1

Placing System Components..............................................................................................2

Setting Up..........................................................................................................................2

Installing the RAID Disk Drives........................................................................................4

2 Configuring the System................................................................................................7

Preparing for Setup............................................................................................................7

Configuring Windows NT Server 3.51...............................................................................9

Configuring Windows NT Server 4.0...............................................................................11

Using the Welcome Dialog................................................................................11

What Now?........................................................................................................12

Installing the Video Display Driver..................................................................................12

Changing the Monitor Refresh Rate...................................................................12

Changing the Default Video Display Driver......................................................13

Correcting Video Display Problems..................................................................14

Installing the Sound Driver..............................................................................................15

Installing the Mylex Driver and Utilities..........................................................................15

Configuring Free Disk Space...........................................................................................17

Enabling the Windows NT PCMCIA Device...................................................................17

Disabling Command Queuing..........................................................................................18

Updating the System with the QFE Diskette....................................................................18

Creating an Emergency Repair Disk................................................................................19

Installing the InterSite Application Manager (InterServe 630, 640)................................19

Installing the ECC Memory Driver (InterServe 630, 640)..............................................21

Installing the InterSite Server Monitor (InterServe 630, 640)..........................................21

Installing the System Introduction....................................................................................21

Obtaining Windows NT Updates.....................................................................................22

3 Configuring the BIOS .................................................................................................23

Starting AMIBIOS Setup..................................................................................................23

Setup Menu....................................................................................................................... 24

Standard Setup ...................................................................................................25

Advanced Setup .................................................................................................26

Chipset Setup ..................................................................................................... 27

Peripheral Setup.................................................................................................29

Utility Menu..................................................................................................................... 31

DetectMaster, DetectSlave.................................................................................31

Security Menu .................................................................................................................. 31

Password ............................................................................................................ 31

Anti-Virus .......................................................................................................... 32

Default Menu....................................................................................................................32

Original .............................................................................................................. 32

Optimal...............................................................................................................33

Fail-safe.............................................................................................................. 33

Reprogramming the BIOS................................................................................................ 34

Changing the System Boot Sequence.................................................................36

Assigning Resousrces for ISA Boards................................................................36

4 Troubleshooting..........................................................................................................39

System Power Errors........................................................................................................39

Fails to power on................................................................................................ 39

System Boot Errors...........................................................................................................40

Series of beeps and error message displays........................................................40

System hangs after BIOS initializes................................................................... 41

One or more processors is not active.................................................................. 41

Does not boot from expected boot device .......................................................... 41

Does not boot from floppy disk drive (drive A)................................................. 41

Incorrect number of processors displays ............................................................ 42

Incorrect amount of memory displays................................................................ 42

CD-ROM drive is not recognized.......................................................................42

I/O card parity error message displays...............................................................42

“Invalid configuration information for SLOT XX” message displays................43

DMA bus time-out message displays................................................................. 43

Video Errors..................................................................................................................... 43

Video displays during boot up, but not when Windows NT starts ..................... 43

System powered on, but screen remains blank................................................... 43

Other Hardware Errors ..................................................................................................... 44

CD-ROM drive LED does not light ................................................................... 44

Floppy disk drive/combo drive LEDs do not light.............................................44

Floppy disk drive/combo drive not recognized .................................................. 44

Unsuccessful connection to serial device...........................................................44

PC Card does not work, or is not recognized ..................................................... 45

Network Errors................................................................................................................. 45

Cannot connect to other systems on LAN.......................................................... 45

Cannot plot to network plotter on LAN ............................................................. 45

5 Installing System Software......................................................................................... 47

Before You Begin ............................................................................................................ 47

Windows NT Server 3.51................................................................................................. 47

Windows NT Server 4.0................................................................................................... 48

Updating the Operating System........................................................................................ 49

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Preface

The InterServe 600 Series System Setup describes setting up and configuring your InterServe 610, 620, 630, or 640 system for use.

About This Document

InterServe 600 Series System Setup is organized as follows:

Chapter 1, “Getting Started,” describes how to unpack and set up the server hardware.

Chapter 2, “Configuring the System,” describes how to start and configure the system.

Chapter 3, “Configuring the BIOS,” describes how to start and use the AMIBIOS Setup program and reprogram the system’s Basic Input/Output System (BIOS).

Chapter 4, “Troubleshooting,” describes common system problems and how to resolve them.

Chapter 5, “Installing System Software,” describes how to re-install the operating system and associated system software, if needed.

Document Conventions

Bold Commands, words, or characters that you key in literally.

Italic Variable values that you supply, or cross-references.

Monospace Output displayed on the screen.

SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and

directories. You can type filenames and directory names in the dialog boxes or the command line in lowercase unless directed otherwise.

CTRL+D Press a key while simultaneously pressing another key; for example, press

CTRL and D simultaneously.

Finding Operating System Information

For more detailed information on the Windows NT Server 4.0 operating system, refer to the printed and online Windows NT documentation from Microsoft:

For basic information on using and installing Windows NT Server 4.0, refer to Start Here, delivered in the Windows NT Workstation software package.

For detailed information on using Windows NT Server 4.0, refer to Windows NT Workstation Help.

Additional online Windows NT Server 4.0 documentation is delivered on CD-ROM with the operating system. You can purchase printed copies of these documents from Intergraph.

For more detailed information on Windows NT Server 3.51, refer to the printed and online Windows NT documentation from Microsoft:

For basic information on installing Windows NT Server 3.51, refer to the Installation Guide, delivered in the Windows NT Server software package.

For detailed information on using Windows NT Server 3.51, refer to the online System Guide, delivered on the Windows NT software CD-ROM, and to Windows NT Server

Help.

Additional online Windows NT Server 3.51 documentation is delivered on CD-ROM with the operating system. You can purchase printed copies of these documents from Intergraph.

Refer to the Late-Breaking News shipped with your system for important hardware, software, and documentation information not covered in this document.

Finding System Hardware Information

An online introduction to your new system is provided in the System Introduction, which provides information on subjects such as the following:

System features

System controls and connections

Intergraph customer support

You may install the System Introduction after configuring the system.

Detailed reference information for your system is available in the System Reference. System Reference contains technical information about the InterServe base unit hardware, including parts breakdown, wiring diagrams, functional block diagrams, and board descriptions. The document also provides instructions for opening the base unit and upgrading and servicing the system.

The System Reference is not delivered with the system. You can get the System Reference

from the Intergraph Bulletin Board Service (IBBS) or from Intergraph’s File Transfer Protocol (FTP) site. The document is available in Microsoft Word format and PostScript format.

To get the System Reference:

1. Connect to the IBBS as described in “Using the Intergraph Bulletin Board Service,” or

connect to Intergraph’s FTP site at ftp.intergraph.com.

2. From the IBBS login, go to Intergraph Product Centers, Systems and Networking, File

Libraries, and Technical Notes. From the FTP login, go to /bbs/ssd/note.

3. Look for a self-executing (.

version number). The file description in the IBBS and FTP index should note the title, date, and part number of the document.

4. Download the file to your system.

5. Open the .

extracting the document files, you can delete the .

Microsoft’s Word viewer is available from Microsoft’s World Wide Web and FTP sites.

Refer to the Late-Breaking News shipped with your system for important hardware, software, and documentation information not covered in this document.

EXE file and extract the document files for the System Reference. After

EXE) archive file named DHF020nn.EXE (nn is the document’s

EXE file.

Learning About System Ergonomics

Please read the Ergonomics Guide included with your Intergraph system. This document provides valuable information on ways to minimize repetitive stress injuries for persons working with a computer.

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Getting Documentation and Training

You can purchase additional product documentation from Intergraph.

In the United States, contact your sales account representative, call the Intergraph Order Desk at 1-800-543-1054, or send a fax to 1-800-548-3318 to place an order. If you call or fax the Order Desk, have the document numbers ready for the items you wish to purchase.

Outside the United States, contact the Intergraph subsidiary or distributor from which you purchased your Intergraph product to place an order.

To find information on training for Intergraph products, or to enroll for an available class, contact Intergraph Training Solutions at 1-800-240-3000.

Getting Telephone Support

If you experience problems with your Intergraph product, or have questions about the information in this document, you can contact Intergraph for help.

In the United States, call the Customer Response Center at 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays).

Outside the United States, contact the Intergraph subsidiary or distributor from which you purchased your Intergraph system or software.

Have the following information readily available when you call:

Product’s serial number or your service/CPIN number.

Product’s name or model number.

Your name and telephone number.

A brief description of the question or problem.

Using the Intergraph Bulletin Board Service

Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an electronic forum for Intergraph customers to exchange information with Intergraph's technical and marketing staff, and with other Intergraph customers. You can use the IBBS to get technical support information, documentation and training information, programs, and software updates and fixes. The IBBS is also available for you to give suggestions, make inquiries, and report problems.

To connect to the IBBS:

1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop

bit, and any baud rate up to 14,400.

2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if

you are using a 2,400 baud connection. Mirror sites are maintained for locations outside the United States. Information on these sites is available on Intergraph Online, Intergraph’s World Wide Web server.

3. When connected, respond to the login request by keying in your user ID. If you have not

connected before, key in new to create a user ID.

4. Follow the menus to find what you need. If you are new to computer bulletin boards, the

IBBS provides clear choices and plenty of online help. A text file that explains IBBS commands and organization is available for you to download.

If you have trouble connecting to or using the IBBS, log a support request through the Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a message for the System Operator (Sysop) at 1-205-730-1413.

Using the Intergraph FAXLink

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You can use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7 days a week. From a touch-tone phone or fax machine phone:

Call 1-800-240-4300 to get new user instructions, an index listing of available documents, and an overview of the categories of available information.

Call 1-205-730-9000 to order the documents (up to 5 per call).

Follow the prompts provided to locate and deliver the information you need.

Finding Intergraph on the Internet

You can find Intergraph on the Internet in the following ways:

If you have a World Wide Web browser, connect to Intergraph Online, Intergraph’s World Wide Web server, at http://www.intergraph.com. From the home page, follow the links to Customer Services for information on available customer services and support options.

If you have a File Transfer Protocol (FTP) program, connect to Intergraph at ftp.intergraph.com.

If you have a Gopher program, connect to Intergraph at gopher.intergraph.com.

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You can get information from Intergraph’s email server at info@intergraph.com. Put help in the body of the message (the subject line is ignored) to get information on such

subjects as Intergraph’s online services and where to get World Wide Web browsers.

You can participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to the USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to comp-sys-intergraph@ingr.com is emailed to all subscribers. Incoming email messages are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.

1 Getting Started

Follow the instructions in this chapter to set up your new InterServe 600 series server.

Unpacking the System

Remove everything from the shipping cartons and verify you have the following items. The InterServe carton contains the following items:

Server base unit, footstands, and power cord

Keyboard and mouse

Operating system and system software carton (if you purchased the operating system from Intergraph)

RAID disk drive carton (for servers with an internal RAID disk array)

The carton for the operating system and system software contains the following items:

Windows NT Server operating system software (CD-ROM and diskettes) and documentation

Intergraph system software (diskettes) and documentation

InterSite Server Monitor software (diskettes) and documentation (InterServe MP-630, MP-640).

If you ordered a monitor from Intergraph, its carton contains the following items:

Monitor and power cord

Video cable (15-pin, beige, 32 inches)

Monitor documentation

NOTE If any of these items were not delivered, call the Customer Response Center immediately at 1-

800-633-7248.

Retain all packaging materials. If you return equipment for repair, it must be in its original packaging for you to obtain warranty service (if provided under your contract agreement).

Placing System Components

When placing the system components, keep these guidelines in mind:

Place the base unit in a location where air can circulate freely around it. The front and back panels should each have at least a 3-inch clearance.

Do not expose the system to high levels of dust, smoke, or moisture.

The location should maintain a temperature range of 10 °C/50 °F to 26 °C/80 °F (21

C/70 °F optimum), and a humidity range of 20 percent to 80 percent non-condensing (50

percent optimum).

Setting Up

To set up the server:

1. Place the footstands on the bottom of the base unit.

2. Connect the keyboard cable to the keyboard port on the back of the base unit. Refer to the following figure.

3. Connect the mouse cable to the mouse port on the back of the base unit. Refer to the following figure.

4. Connect the video cable to the monitor and to the video port on the back of the base unit. Refer to the following figure.

5. Connect the remaining cables, such as Ethernet (AUI or 10Base-T ports), printer (parallel port), external SCSI device (SCSI), and modem cables (serial ports), to their ports on the back of the base unit. Refer to the following figure.

Ethernet AUI

MIDI Po r t

Microphone Line Out

Ethernet 10Base-T Port

Keyboard Port

Mouse Port

Serial Ports

Parall el Por t

Video Port

Port

ISM Card Modem Slot

SCSI Port

WARNING Do not connect a MIDI or game cable to the Ethernet AUI port. This could short out the

local area network on which the system resides.

CAUTION If you are not using cables supplied by Intergraph, use shielded cables to prevent excessive

electromagnetic interference (EMI). Intergraph cables are designed to reduce the amount of EMI produced by the system.

6. If using a PC Card (PCMCIA) modem with the installed InterSite Server Monitor (ISM) card, connect the modem cable to the port. If the PC Card modem is not installed in the modem slot, refer to the InterSite Server Monitor documentation for instructions on installing and connecting to the PC Card modem.

7. Connect the power cords for the monitor and the base unit to an Uninterruptible Power Supply (UPS) or to a grounded, three-prong wall outlet. Then connect the power cords to the back of the server base unit and to the monitor.

CAUTION If the server is not connected to a UPS, data loss can occur if there is a power failure.

8. If your server does not have an internal RAID disk array, go to Chapter 2, “Configuring the System” to start the system and complete the installation of the Windows NT Server operating system.

WARNING Do not turn on system power until you are ready to configure Windows NT Server. If

you start the system, and then restart it before completely configuring Windows NT Server, you will have to re-install Windows NT Server as described in Chapter 5,

“Installing System Software.”

9. If your server has an internal RAID disk array, install the RAID disk drives as described

in “Installing the RAID Disk Drives.”

Installing the RAID Disk Drives

To install the RAID disk drives:

1. Remove the RAID disk drives from the carton labeled “This box contains hard disks

loaded with operating system software....” Each of the boot drives (containing the

operating system) is labeled with a drive ID number.

2. Install the boot drives into the internal RAID slots as follows: drive ID 0 into slot 1, drive ID 1 into slot 2, and drive ID 2 into slot 3. Refer to the following figure.

3. For each RAID disk drive, extend the latching clips on the disk drive and align the rails on the side of the drive with the metal slot guides. Push the drive between the latching clips until it slides all the way into the slot and firmly engages the connector. Close the latching clips to lock the drive in the slot. Refer to the following figure.

4. Label the remaining drives and install them into the empty slots as follows: drive ID 4 into slot 4, drive ID 5 into slot 5, and drive ID 6 into slot 6.

NOTE Do not use drive ID 3 for a RAID disk drive. This drive ID is reserved for the entire RAID

subsystem.

5. Go to Chapter 2, “Configuring the System” to start the system and complete the installation of the Windows NT Server operating system.