Intel SE7520JR2 - Server Board Motherboard, SE7520JR2SCSID1 - Server Board SE7520JR2, SE7520JR2SCSID2 User Manual

Intel® Server Board SE7520JR2 User Guide

Order Number: C51508-001

Disclaimer

Information in this document is provided in connection with Intel otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel’s Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice.

Intel server boards contain a number of high-density VLSI and power delivery components that need adequate airflow for cooling. Intel’s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions. Intel Corporation can not be held responsible if components fail or the server board does not operate correctly when used outside any of their published operating or nonoperating limits.

Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

products. No license, express or implied, by estoppel or

* Other names and brands may be claimed as the property of others.

Preface

About this Manual

Thank you for purchasing and using the Intel® Server Board SE7520JR2.

This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel Server Board SE7520JR2. For the latest version of this manual, refer to

http://support.intel.com/support/motherboards/server/SE7520JR2/.

Manual Organization

Chapter 1 provides a brief overview of the Server Board SE7520JR2. In this chapter, you will find a list of the server board features, photos of the product, and product diagrams to help you identify components and their locations.

Chapter 2 provides instructions on adding and replacing components. Use this chapter for step-bystep instructions and diagrams for installing or replacing components such as the memory, processor, control panel board, and the battery, among other components.

Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be required to update the system. This includes how to navigate through the BIOS Setup screens, how to perform a BIOS update, and how to reset the password or CMOS. Information about the specific BIOS settings and screens is available in the Technical Product Specification. See “Additional

Information and Software” for a link to the Technical Product Specification.

Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages and POST code messages. You will also find suggestions for performing troubleshooting activities to identify the source of a problem.

Product Accessories

This server board is compatible with the following Intel® Server Chassis:

 Intel® Server Chassis SR1400  Intel® Server Chassis SR2400

You may need or want to purchase one or more of the following accessory items for your server:

Processor, memory DIMMs, hard drive, floppy drive, CD-ROM or DVD-ROM drive, RAID controller, operating system.

For information about which accessories, memory, processors, and third-party hardware have been tested and can be used with your board, and for ordering information for Intel products, see

http://support.intel.com/support/motherboards/server/SE7520JR2/compat.htm.

Intel® Server Board SE7520JR2 User Guide iii

Preface

Additional Information and Software

If you need more information about this product or information about the accessories that can be used with this server board, use the following resources. These files are available at

http://support.intel.com/support/motherboards/server/SE7520JR2/

Unless otherwise indicated in the table below, once on this Web page, type the document or software name in the search field at the left side of the screen and select the option to search “This Product.”

For this information or software Use this Document or Software

For in-depth technical information about this product, including BIOS settings and chipset information

If you just received this product and need to install it

For virtual system tours and interactive repair information

Accessories or other Intel server products

Hardware (peripheral boards, adapter cards) and operating systems that have been tested with this product

Chassis that have been tested with this product

Processors that have been tested with this product

DIMMs that have been tested with this product

To make sure your system falls within the allowed power budget

For software to manage your Intel® server

For drivers Driver (for an extensive list of drivers available)

For firmware and BIOS updates, or BIOS recovery

For diagnostics test software Diagnostics

Intel® Server Board SE7520JR2 Technical Product Specification

Intel® Server Board SE7520JR2 Quick Start User’s Guide in the product box

A link to the SMaRT Tool is available under “Other Resources” at the right side of the screen at

http://support.intel.com/support/motherboards/server/SE7520JR2

Spares and Configuration Guide

Tested HardwareOperating Systems List

Reference Chassis List

Supported Processors

Tested Memory List

Power Budget Tool

Intel Server Management Software

Operating System Driver (for operating system drivers)

Firmware Updates

See also the Intel® Server Deployment Toolkit CD that came with your server board

Safety Information

WARNING

Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide. Use of other products / components will void the UL listing and other regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region(s) in which the product is sold.

Emissions Disclaimer

To ensure EMC compliance with your local regional rules and regulations, the final configuration of your end system product may require additional EMC compliance testing. For more information please contact your local Intel Representative.

See “

Regulatory and Integration Information” for product safety compliance and EMC regulatory

compliance information. This is an FCC Class A device. Integration of it into a Class B chassis does not result in a Class B device.

Preface

Intended Uses

This product was evaluated as Information Technology Equipment (ITE), which may be installed in offices, schools, computer rooms, and similar commercial type locations. The suitability of this product for other product categories and environments (such as: medical, industrial, telecommunications, NEBS, residential, alarm systems, test equipment, etc.), other than an ITE application, may require further evaluation

EMC Testing

Before computer integration, make sure that the chassis, power supply, and other modules have passed EMC testing using a server board with a microprocessor from the same family (or higher) and operating at the same (or higher) speed as the microprocessor used on this server board.

Intel® Server Board SE7520JR2 User Guide v

Preface

Warnings

System power on/off: The power button DOES NOT turn off the system

AC power. To remove power from system, you must unplug the AC power cord from the wall outlet. Make sure the AC power cord is unplugged before you open the chassis, add, or remove any components.

Hazardous conditions, devices and cables: Hazardous electrical conditions may be present on power, telephone, and communication cables. Turn off the server and disconnect the power cord, telecommunications systems, networks, and modems attached to the server before opening it. Otherwise, personal injury or equipment damage can result.

Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts.

ESD and handling boards: Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrapper or from the server, place the board component side up on a grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not slide board over any surface.

Installing or removing jumpers: A jumper is a small plastic encased conductor that slips over two jumper pins. Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab, take care when using needle nosed pliers to remove or install a jumper; grip the narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can damage the contacts inside the jumper, causing intermittent problems with the function controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board.

Preface

Safety Cautions

Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Resource CD and/or at

http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

SAFETY STEPS: Whenever you remove the chassis covers to access the inside of the system, follow these steps:

1. Turn off all peripheral devices connected to the system.

2. Turn off the system by pressing the power button.

3. Unplug all AC power cords from the system or from wall outlets.

4. Label and disconnect all cables connected to I/O connectors or ports on the back of

the system.

5. Provide some electrostatic discharge (ESD) protection by wearing an antistatic wrist

strap attached to chassis ground of the system—any unpainted metal surface— when handling components.

6. Do not operate the system with the chassis covers removed.

A microprocessor and heat sink may be hot if the system has been running. Also, there may be sharp pins and edges on some board and chassis parts. Contact should be made with care. Consider wearing protective gloves.

Wichtige Sicherheitshinweise

Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu IntelServerplatinen und -Servergehäusen auf der Ressourcen-CD oder unter

http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

SICHERHEISMASSNAHMEN: Immer wenn Sie die Gehäuseabdeckung abnehmen um an das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten:

1. Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte aus.

2. Schalten Sie das System mit dem Hauptschalter aus.

3. Ziehen Sie den Stromanschlußstecker Ihres Systems aus der Steckdose.

4. Auf der Rückseite des Systems beschriften und ziehen Sie alle Anschlußkabel von

den I/O Anschlüssen oder Ports ab.

5. Tragen Sie ein geerdetes Antistatik Gelenkband, um elektrostatische Ladungen

(ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden.

6. Schalten Sie das System niemals ohne ordnungsgemäß montiertes Gehäuse ein.

Der Mikroprozessor und der Kühler sind möglicherweise erhitzt, wenn das System in Betrieb ist. Außerdem können einige Platinen und Gehäuseteile scharfe Spitzen und Kanten aufweisen. Arbeiten an Platinen und Gehäuse sollten vorsichtig ausgeführt werden. Sie sollten Schutzhandschuhe tragen.

Intel® Server Board SE7520JR2 User Guide vii

Preface

重要安全指导

在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。参见 Resource CD（资源光盘）和/或上的

Intel Server Boards and Server Chassis Safety Information

http://support.intel.com/support/motherboards/server/sb/cs-010770.htm

（《Intel

服务器主板与服务器机箱安全信息》）。

Consignes de sécurité

Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety Information sur le CD Resource CD ou bien rendez-vous sur le site

http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

CONSIGNES DE SÉCURITÉ -Lorsque vous ouvrez le boîtier pour accéder à l’intérieur du système, suivez les consignes suivantes:

1. Mettez hors tension tous les périphériques connectés au système.

2. Mettez le système hors tension en mettant l’interrupteur général en position OFF

(bouton-poussoir).

3. Débranchez tous les cordons d’alimentation c.a. du système et des prises murales.

4. Identifiez et débranchez tous les câbles reliés aux connecteurs d’E-S ou aux accès

derrière le système.

5. Pour prévenir les décharges électrostatiques lorsque vous touchez aux

composants, portez une bande antistatique pour poignet et reliez-la à la masse du système (toute surface métallique non peinte du boîtier).

6. Ne faites pas fonctionner le système tandis que le boîtier est ouvert.

Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été sous tension. Faites également attention aux broches aiguës des cartes et aux bords tranchants du capot. Nous vous recommandons l'usage de gants de protection.

viii

Instrucciones de seguridad importantes

Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en el CD Resource y/o en

http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

INSTRUCCIONES DE SEGURIDAD: Cuando extraiga la tapa del chasis para acceder al interior del sistema, siga las siguientes instrucciones:

1. Apague todos los dispositivos periféricos conectados al sistema.

2. Apague el sistema presionando el interruptor encendido/apagado.

3. Desconecte todos los cables de alimentación CA del sistema o de las tomas de

corriente alterna.

4. Identifique y desconecte todos los cables enchufados a los conectores E/S o a los

puertos situados en la parte posterior del sistema.

5. Cuando manipule los componentes, es importante protegerse contra la descarga

electrostática (ESD). Puede hacerlo si utiliza una muñequera antiestática sujetada a la toma de tierra del chasis — o a cualquier tipo de superficie de metal sin pintar.

6. No ponga en marcha el sistema si se han extraído las tapas del chasis.

Si el sistema ha estado en funcionamiento, el microprocesador y el disipador de calor pueden estar aún calientes. También conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes. Por ello, se recomienda precaución y el uso de guantes protectores.

Preface

AVVERTENZA: Italiano

PASSI DI SICUREZZA: Qualora si rimuovano le coperture del telaio per accedere

all’interno del sistema, seguire i seguenti passi:

1. Spegnere tutti i dispositivi periferici collegati al sistema.

2. Spegnere il sistema, usando il pulsante spento/acceso dell’interruttore del sistema.

3. Togliere tutte le spine dei cavi del sistema dalle prese elettriche.

4. Identificare e sconnettere tutti i cavi attaccati ai collegamenti I/O od alle prese

5. Qualora si tocchino i componenti, proteggersi dallo scarico elettrostatico (SES),

6. Non far operare il sistema quando il telaio è senza le coperture.

Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore potrebbero essere surriscaldati. Fare attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione.

installate sul retro del sistema.

portando un cinghia anti-statica da polso che è attaccata alla presa a terra del telaio del sistema – qualsiasi superficie non dipinta – .

Intel® Server Board SE7520JR2 User Guide ix

Preface

Contents

1 Server Board Features................................................................................. 15

Connector and Header Locations .........................................................................................18

Configuration Jumpers.......................................................................................................... 19

Back Panel Connectors.........................................................................................................20

Hardware Requirements .......................................................................................................21

Processor .....................................................................................................................21

Memory .......................................................................................................................21

Optional Hardware ................................................................................................................24

Hard Disk Drives ..........................................................................................................24

Intel® Management Module .........................................................................................24

Intel® Local Control Panel ...........................................................................................24

2 Hardware Installations and Upgrades........................................................ 25

Before You Begin.................................................................................................................. 25

Tools and Supplies Needed.................................................................................................. 25

Installing and Removing Memory..........................................................................................25

Installing DIMMs...........................................................................................................25

Removing DIMMs.........................................................................................................27

Installing or Replacing the Processor....................................................................................28

Installing the Processor................................................................................................ 28

Removing a Processor................................................................................................. 30

RJ45 Serial Port Configuration..............................................................................................31

Replacing the Backup Battery............................................................................................... 32

3 Server Utilities .............................................................................................. 34

Using the BIOS Setup Utility .................................................................................................34

Starting Setup ..............................................................................................................34

If You Cannot Access Setup ........................................................................................ 34

Setup Menus ................................................................................................................34

Upgrading the BIOS.............................................................................................................. 36

Preparing for the Upgrade............................................................................................ 36

Upgrading the BIOS .....................................................................................................37

Clearing the Password.......................................................................................................... 37

Clearing the CMOS............................................................................................................... 38

4 Troubleshooting........................................................................................... 39

Resetting the System............................................................................................................ 39

Problems following Initial System Installation .......................................................................40

First Steps Checklist.....................................................................................................40

Hardware Diagnostic Testing................................................................................................ 41

Verifying Proper Operation of Key System Lights........................................................ 41

Confirming Loading of the Operating System ..............................................................41

Specific Problems and Corrective Actions ............................................................................42

Power Light Does Not Light..........................................................................................42

Intel® Server Board SE7520JR2 User Guide xi

Contents

No Characters Appear on Screen ................................................................................43

Characters Are Distorted or Incorrect...........................................................................43

System Cooling Fans Do Not Rotate Properly............................................................. 44

Diskette Drive Activity Light Does Not Light................................................................. 44

CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ...............................45

Cannot Connect to a Server......................................................................................... 45

Problems with Network.................................................................................................45

System Boots when Installing PCI Card.......................................................................46

Problems with Newly Installed Application Software....................................................46

Problems with Application Software that Ran Correctly Earlier....................................46

Devices are not Recognized under Device Manager (Windows* Operating System)..47

Hard Drive(s) are not Recognized................................................................................ 47

Bootable CD-ROM Is Not Detected..............................................................................47

LED Information ...........................................................................................................48

BIOS POST Beep Codes .............................................................................................49

Product Regulatory Compliance ...........................................................................................51

Product Safety Compliance.......................................................................................... 51

Product EMC Compliance – Class A Compliance........................................................ 51

Certifications / Registrations / Declarations..................................................................52

Product Regulatory Compliance Markings................................................................... 52

Electromagnetic Compatibility Notices.................................................................................. 53

FCC (USA) ...................................................................................................................53

Industry Canada (ICES-003)........................................................................................ 54

Europe (CE Declaration of Conformity)........................................................................54

Taiwan Declaration of Conformity (BSMI)....................................................................54

Korean Compliance (RRL) ...........................................................................................54

Intel® Server Issue Report Form....................................................................... 59

xii

Contents

Figures

Figure 1. Intel

Figure 2. Server Board Connector and Component Locations ..................................................18

Figure 3. Configuration Jumper Location................................................................................... 19

Figure 4. Back Panel Connectors ..............................................................................................20

Figure 5. Installing Memory........................................................................................................ 26

Figure 6. Opening Socket Lever ................................................................................................28

Figure 7. Inserting Processor..................................................................................................... 29

Figure 8. Closing Socket Lever.................................................................................................. 29

Figure 9. Installing Heat Sink.....................................................................................................30

Figure 10. Changing the Serial Port Configuration .................................................................... 31

Figure 11. Replacing the Backup Battery ..................................................................................33

Figure 12. Password Recovery Jumper..................................................................................... 37

Figure 13. CMOS Recovery Jumper.......................................................................................... 38

Server Board SE7520JR2................................................................................15

Tables

Table 1. Server Board Features ..................................................................................16

Table 2. Configuration Jumper .................................................................................... 19

Table 3. NIC LEDs....................................................................................................... 20

Table 4. Processor Support.........................................................................................21

Table 5. DIMM Module Memory Capacity Support...................................................... 22

Table 6. Keyboard Commands.................................................................................... 35

Table 7. POST Error Beep Codes ...............................................................................49

Table 8. Error Beep Codes Provided by Intel® Management Modules....................... 49

Table 9. Product Certification Markings....................................................................... 52

Intel® Server Board SE7520JR2 User Guide xiii

Contents

xiv

1 Server Board Features

This chapter briefly describes the main features of the Intel® Server Board SE7520JR2. This chapter provides a photograph of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server board.

Four versions of the Server Board SE7520JR2 are available. This document applies to each version. Unless otherwise noted, all information in this document applies to each board version. Differences between the boards are indicated where applicable. The primary differences are as follows:

 SE7520JR2SCSID2: On-board SCSI, on-board SATA (RAID), and DDR-2 400MHz  SE7520JR2SCSID1: On-board SCSI, on-board SATA (RAID), and DDR266MHz /

DDR333MHz

 SE7520JR2SATAD2: On-board SATA (RAID), DDR-2 400MHz  SE7520JR2SATAD1: On-board SATA (RAID), DDR266MHz / DDR333MHz

The Server Board SE7520JR2 is shown in the following picture.

Intel® Server Board SE7520JR2 User Guide 15

Figure 1. Intel® Server Board SE7520JR2

Server Board Features

Table 1 summarizes the major features of the server board.

Table 1. Server Board Features

Feature Description

Processors Support for up to two Intel® Xeon™ processors with an 800 MT/s MHz front side

bus and frequencies starting at 2.8 GHz.

Memory Memory mirroring and memory sparing options

Six DIMM slots supporting DDR-2 400MHz memory (SE7520JR2SCSID2 and SE7520JR2SATAD2 only)

or Six DIMM slots supporting DDR266MHz or DDR333MHz memory

(SE7520JR2SCSID1 and SE7520JR2SATAD1 only)

Chipset Intel® E7520 chipset, including:

E7520 MCH PXH Intel® 82801ER I/O Controller Hub 5-R (ICH-5R)

I/O Control External connections:

Stacked PS/2 ports for keyboard and mouse RJ45 Serial B port Two RJ45 NIC connectors for 10/100/1000 Mb connections Two USB 2.0 ports U320 high-density 80-pin SCSI connector (channel B) (SC7520JR2SCSID1 and

SC7520SCSID2 only) Internal connections: Two USB port headers, each of which supports two USB 2.0 ports One DH10 Serial A header One Ultra320 80-pin SCSI connector (Channel A) (SC7520JR2SCSID1 and

SC7520SCSID2 only) Two SATA-150 connectors with integrated RAID 0/1 support One ATA-100 connector SSI-compliant 34-pin, high-density 100-pin, and alternate 50-pin control panel

headers Intel® Management Module 120-pin connector, supporting the optional

Professional and Advanced server management modules

Add-in Card

Video On-board ATI* RAGE XL video controller with 8MB SDRAM

One low-profile riser slot that supports a riser card capable of supporting upto

three low-profile PCI-X 66/100MHz add-in cards. One full-height riser slot, utilizing Intel® Adaptive Slot technology. Capable of

supporting riser cards that follow either PCI-X or PCI-Express*

specifications. The riser cards can support upto three full-height, full-length

PCI-X 66/100 MHz, PCI-X 133, or PCI-Express* add-in cards, depending on

the riser card used.

Continued

Table 1. Server Board Features (continued)

Hard Drive, Optical Drive, and Floppy Drive

LAN Dual Intel® 82546GB 10/100/1000 NICs Fans

Server Management / Diagnostics

Floppy Support: Single Floppy channel accessed through either of two connectors. When

integrated with either the SATA or SCSI backplanes in the Intel Server

Chassis SR1400 or SR2400, the floppy controller signals are routed through

the 100-pin flex cable. Other server configurations can use the legacy 24-pin

connector. Use of both interfaces in a common server configuration is not

supported. Ultra ATA/100 support: Two IDE channels, each capable of supporting up to two drives. The primary

channel routes through a 100-pin flex cable to an optional backplane

providing Optical Drive support when using either Intel Server Chassis

SR1400 or SR2400. SATA support: Two SATA ports RAID level 0/1 support SCSI support (SC7520JR2SCSI D1 and SC7520SCSID2 only): Dual-channel LSI Logic* 53C1030 Ultra320 SCSI controller

Implements LSI Logic* Fusion-MPT architecture Supports LSI Logic* Integrated Mirroring and Striping technology

Zero-channel RAID supporting the RUBI-2 specification

Two 3-pin SSI compliant single speed processor fan connectors One 3-pin system fan connector with fan speed control. One 20-pin fan connector providing fan speed control and monitoring for system

fans in both the Intel Server Chassis SR1400 and SR2400 On-board Platform Instrumentation using the National Semiconductor*

PC87431M mini-Baseboard Management Controller (mBMC) (Default). Support for optional Intel® Management Module - Advanced Edition or

Professional Edition Support for Intel® Server Management 8.x Intel® Light-Guided Diagnostics on all field replaceable units (FRUs)

Server Board Features

Intel® Server Board SE7520JR2 User Guide 17

Server Board Features

Connector and Header Locations

A C DB E F G

BB AA

Z Y X

H I

QPO

A Serial Port A L Processor 2 fan header W SATA port 2 B SCSI Channel B M +12V processor power X Power supply signal cable C 8-pin OEM connector N Fan board connector Y USB header (DH-10) D Battery O Floppy connector Z USB header (1 x 10) E Full-height riser slot P System fan 3-pin header AA IPMB connector F Low-profile riser slot Q Secondary IDE channel BB IDE power connector G Back panel I/O ports

H DIMM sockets S 24-pin SSI power connector DD ICMB connector I Processor 1 fan header T 50-pin control panel connector

J Processor socket 1

K Processor socket 2 V SATA port 1

R Control panel 100-pin connector

U 34-pin SSI control panel connector

TP00757

CC SCSI channel A

EE 120-pin connector for optional Intel® Management Module

Figure 2. Server Board Connector and Component Locations

Configuration Jumpers

1-2: Default setting for each jumper set

A1-A2: Password Clear Protect A2-A3: Password Clear Erase B1-B2: Recovery Boot Disable (Normal Boot) B2-B3: Recovery Boot Enable C1-C2: CMOS Clear by BMC C2-C3: CMOS Clear Force Erase

Server Board Features

Figure 3. Configuration Jumper Location

Table 2. Configuration Jumper

Jumper Name Pins What happens at system reset…

1-2 These pins should be jumpered for normal system operation. Password Clear (line “A” in figure above)

(line “B” in figure above)

“C” in figure above)

2-3 If these pins are jumpered, administrator and user passwords will be cleared on the

next reset. These pins should not be jumpered for normal operation.

1-2 These pins should be jumpered for normal system operation. Recovery Boot

2-3 If these pins are jumpered, the system will attempt to recover the BIOS by loading the

BIOS code into the flash device from a floppy disk. This jumper is typically used when the BIOS has become corrupted. These pins should not be jumpered for normal

operation. 1-2 These pins should be jumpered for normal system operation. CMOS Clear (line 2-3 If these pins are jumpered, the CMOS settings will be cleared on the next reset.

These pins should not be jumpered for normal operation.

TP00759

Intel® Server Board SE7520JR2 User Guide 19

Server Board Features

Back Panel Connectors

FC D E G HB I

A PS/2 Mouse F Video B PS/2 Keyboard G USB port 1 C Serial Port B H USB port 2 D NIC port 1 (1 Gb) I SCSI channel B E NIC port 2 (1 Gb)

Figure 4. Back Panel Connectors

The NIC LEDs at the right and left of each NIC provide the following information.

Table 3. NIC LEDs

LED Color LED State Description

Off No network connection

Left LED

Right LED

Solid Amber Network connection in place Blinking Amber Transmit/receive activity Off 10 Mbps connection (if left LED is on or blinking) Solid Amber 100 Mbps connection Solid Green 1000 Mbps connection

TP00762

Server Board Features

Hardware Requirements

To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under “Additional

Information and Software.”

Processor

One or two Intel® Xeon™ processors with an 800MHz front side bus and a minimum of 2.8 GHz frequency must be installed. The following table outlines the supported processors. For a complete list of supported processors, see the links under “Additional Information and Software.”

Table 4. Processor Support

Processor Family FSB Frequency Frequency

Intel® Xeon™ 800 MHz 2.8 GHz Intel® Xeon™ 800 MHz 3.0 GHz Intel® Xeon™ 800 MHz 3.2 GHz Intel® Xeon™ 800 MHz 3.4 GHz Intel® Xeon™ 800 MHz 3.6 GHz

Memory

The Server Board SE7520JR2 provides six DIMM sockets across two channels, Channel A and Channel B. Channel A consists of DIMM sockets 1A, 2A, and 3A. Channel B consists of DIMM sockets 1B, 2B, and 3B.

If six DIMMs are installed, the following maximum capacitites are possible:

 For DDR266 DIMMS: Maxixmum capacity of 24GB  For DDR333 or DDR-2 400: Maximum capacity of 16 GB (DDR-2 400 on SE7520JR2SCSID2

and SE7520JR2SATAD2 only)

A minimum of one 256MB DIMM is required in DIMM socket 1A or 1B. This uses single-channel interleave. However, for dual-channel interleave, providing optimum performance, a minimum of two DIMMs should be installed in DIMM sockets 1A and 1B. Except for the option of installing a single DIMM in socket 1A or 1B, DIMMs must be installed in pairs and populated as follows:

 DIMM1A and DIMM 1B: Populate these two sockets together first  DIMM 2A and DIMM 2B: Populate these sockets in addition to DIMM 1A and DIMM 2A if

four DIMMs are to be used.

 DIMM 3A and DIMM3B: Populate these sockets after DIMM 1A, DIMM1B, DIMM2A, and

DIMM2B have been populated.

Intel® Server Board SE7520JR2 User Guide 21

Server Board Features

DIMMs must meet the following requirements:

 Use only DDR266. DDR333, or DDR2-400 ECC, registered DDR DIMM modules (DDR-2

400 on SE7520JR2SCSID2 and SE7520JR2SATAD2 only)

 Use only DIMMs that comply with the DDR specifications.  DDR266 and DDR333 memory can be mixed on the server board, but when mixing DIMM

types, DDR333 memory will be treated as DDR266.

 Use only DIMMs with DIMM organization of x72 ECC  Use only 184-pin DIMMs on boards that use DDR266/333  Use only 240pin DIMMs on boards that use DDR2-400  Use only DIMMs with the capacities outlined in the following table can be used

Table 5. DIMM Module Memory Capacity Support

SDRAM Parts, SDRAM Technology

X8, single row 128MB 256MB 512MB 1GB X8, double row 256MB 512MB 1GB 2GB X4, single row 256MB 512MB 1GB 2GB X4, stacked, double row 512MB 1GB 2GB 4GB

128MB 256MB 512MB 1GB

✏ NOTE

When using either Dual Rank (Double Row) DDR-333 or DDR2-400 DIMM technologies, a maximum of four loads per memory channel is supported. When all DIMMs used in the system match either of these technoloiges, a maximum of four DIMMs can be populated. Refer to the

Intel

Server Board SE7520JR2 Technical Product Specification for additional information

regarding the memory sub-system.

In determining your memory requirements, the need for memory sparing or memory mirroring must be considered. For a complete list of supported memory DIMMs, see the links under “Additional

Information and Software.”

Memory Sparing and Mirroring

The Intel® E7520 chipset includes hardware that supports memory mirroring and memory on-line sparing. Both memory mirroring and memory on-line sparing provide a way to prevent data loss in case a DIMM fails.

With memory mirroring the system maintains two copies of all data in the memory subsystem. If a DIMM fails, the data is not lost because the second copy of the data is available from the mirrored DIMM in the opposite channel. The system will not fail due to memory error unless both the primary and the mirrored copy of the data become corrupt at the same time.

In a mirrored system, the maximum usable memory is one-half of the installed memory, with a minimum of four DIMMs installed. Since the data is duplicated across DIMMs, it means that up to one-half of the installed DIMMs are actively in use at any one time. The remaining DIMMs are used for mirroring.

Server Board Features

Two methods for memory mirroring are available:

 Four identical DIMMs are used in DIMM sockets 1A, 1B, 2A, and 2B.

If the DIMM in socket 1A fails, the DIMM in socket 2B takes over. If the DIMM in socket 1B fails, the DIMM in socket 2A takes over.

 Valid only on the versions of the Server Board SE7520JR2 that use DDR2 memory

(SE7520JR2SCSID2 and SE7520JR2SATAD2): Four DIMMs are used with identical singleranked DIMMs in Banks 2 and 3. DIMMs in sockets 1A and 1B must be dual-ranked and identical.

If the DIMM in socket 1A fails, the DIMM in socket 1B takes over. If the DIMM in socket 2A fails, the DIMM in socket 3B takes over. If the DIMM in socket 2B fails the DIMM in socket 3A takes over.

For memory on-line sparing, one DIMM per channel is used as the memory spare. The spare DIMM is not available for use, but is kept in reserve. If a DIMM begins to fail, the content of the failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied to the spare DIMM, the primary DIMM is removed from service and the spare DIMM takes its place.

When memory on-line sparing is used, the spare DIMMs must be equal to or larger than the largest in-service DIMM in that channel.

✏ NOTE

Memory mirroring and memory sparing are mutually exclusive. Only one can be active at a time. Refer to the Intel information regarding the memory sub-system.

Power Supply

A minimum of 500 Watts is required. Your supply must provide a minimum of 1.2 A of 5 V standby current or the board will not boot.

Server Board SE7520JR2 Technical Product Specification for additional

Intel® Server Board SE7520JR2 User Guide 23

Server Board Features

Optional Hardware

Hard Disk Drives

The Server Board SE7520JR2 supports different hard disk drive options, depending on the version of the server board purchased.

 Product codes SE7520JR2SCSID1 and SC7520SCSID2 include connections for utilizing two

SCSI channels and two SATA drives.

 Product codes SE7520JR2SATAD1 and SC7520SATAD2 include connections for utilizing two

SATA drives.

 All four product codes include two ATA channels, each of which supports two ATA/100

drives.

See the documentation included with your server chassis for additional drive information and drive installation instructions.

Intel® Management Module

Two versions of the Intel® Management Module are available to provide enhanced server management features.

 The Intel Management Module - Professional Edition: contains a hardware mezzanine card that

plugs into the server board.

 The Intel Management Module - Advanced Edition: includes a hardware mezzanine card,

10/100 Mb NIC mezzanine card, and cables.

For installation instructions on installing either Intel Management Module, see the instructions provided with the management module.

Intel® Local Control Panel

The Intel® Local Control Panel provides enhanced system control by utilizing a LCD display, which provides additional controls and indicators beyond the standard control panel.

✏ NOTE

Use of this feature requires the installation of either Intel® Management Module, Professional Edition or Advance Edition.

2 Hardware Installations and Upgrades

Before You Begin

Before working with your server product, pay close attention to the Safety Information at the beginning of this manual.

Tools and Supplies Needed

 Phillips  Needle nosed pliers  Antistatic wrist strap and conductive foam pad (recommended)

Installing and Removing Memory

The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, DIMM2A, DIMM3B, DIMM3A starting from the edge of the board. DIMM3A is the socket closest to the processor socket. See “Memory” for a discussion of the memory requirements and options. See “Additional Information and Software” for a link to the list of tested DIMMs.

(cross head) screwdriver (#1 bit and #2 bit)

✏ NOTE

The DIMMs being installed match the correct version of the server board. DDR DIMMs will not physically fit into a server board designed to support DDR2 DIMMs. DDR2 DIMMs will not physically fit into a server board designed to support DDR DIMMs.

Installing DIMMs

To install DIMMs, follow these steps:

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Disconnect the AC power cord from the server.

Intel® Server Board SE7520JR2 User Guide 25

Hardware Installations and Upgrades

4. Remove the server’s cover. See the documentation that accompanied your server chassis for

instructions on removing the server’s cover.

5. Locate the DIMM sockets (see Figure 5).

DIMM 2A

DIMM 3B

DIMM 3A

Figure 5. Installing Memory

DIMM 2B

DIMM 1A

DIMM 1B

TP00761

6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open

position.

7. Holding the DIMM by the edges, remove it from its anti-static package.

8. Position the DIMM above the socket. Align the notch on the bottom edge of the DIMM with

the key in the DIMM socket. The arrow in the inset in Figure 5 is pointing to the key in the socket.

9. Insert the bottom edge of the DIMM into the socket.

10. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips

snap into place. Make sure the clips are firmly in place.

11. Replace the server’s cover and reconnect the AC power cord. See the documentation that

accompanied your server chassis for instructions on installing the server’s cover.

Hardware Installations and Upgrades

Removing DIMMs

To remove a DIMM, follow these steps:

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Remove the AC power cord from the server.

4. Remove the server’s cover. See the documentation that accompanied your server chassis for

instructions on removing the server’s cover.

5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket.

6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package.

7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets.

8. Replace the server’s cover and reconnect the AC power cord. See the documentation that

accompanied your server chassis for instructions on installing the server’s cover.

Intel® Server Board SE7520JR2 User Guide 27

Hardware Installations and Upgrades

Installing or Replacing the Processor

CAUTIONS

Processor must be appropriate: You may damage the server board if

you install a processor that is inappropriate for your server. See “Additional

Information and Software” for a link to the list of compatible processor(s).

ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board. Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily.

Installing the Processor

To install a processor, follow these instructions:

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Disconnect the AC power cord from the server.

4. Remove the server’s cover. See the documentation that accompanied your server chassis for

instructions on removing the server’s cover

5. Locate the processor socket and raise the socket handle completely (see Figure 6).

TP00763

Figure 6. Opening Socket Lever

Hardware Installations and Upgrades

6. Align the pins of the processor with the socket, and insert the processor into the socket.

NOTE

✏

Make sure the alignment triangle mark and the alignment triangle cutout align correctly.

Figure 7. Inserting Processor

7. Lower the socket lever completely.

Figure 8. Closing Socket Lever

TP00764

TP00765

Intel® Server Board SE7520JR2 User Guide 29

Hardware Installations and Upgrades

Installing the Heat Sink(s)

1. The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution

when you unpack the heat sink so you do not damage the TIM.

2. Set the heat sink over the processor, lining up the four captive screws with the four posts

surrounding the processor.

3. Loosely screw in the captive screws on the heat sink corners in a diagonal manner. Do no fully

tighten one screw before tightening another.

4. Gradually and equally tighten each captive screw until each is firmly tightened.

TP00774

Figure 9. Installing Heat Sink

5. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.

6. Replace the server’s cover and reconnect the AC power cord. See the documentation that

accompanied your server chassis for instructions on installing the server’s cover.

Removing a Processor

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Remove the AC power cord from the server.

4. Remove the server’s cover. See the documentation that accompanied your server chassis for

instructions on removing the server’s cover.

5. Unplug the processor fan cable from the server board.

6. Loosen the four captive screws on the corners of the heat sink.

7. Twist the heat sink slightly to break the seal between the heat sink and the processor.

8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do

not force the heat sink from the processor. Doing so could damage the processor.

9. Lift the processor lever.

Hardware Installations and Upgrades

10. Remove the processor.

11. If installing a replacement processor, see “Installing the Processor.” Otherwise, reinstall the

chassis cover.

RJ45 Serial Port Configuration

The RJ45 serial port connector can be configured to support either a DSR signal or a DCD signal. As the server board is shipped, it is configured to support DSR signals. To change the configuration to support DCD signals a jumper on the board must be changed. Use the following instructions to configure your server board to support DCD signals.

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Disconnect the AC power cord from the server.

4. Remove the server’s cover. See the documentation that accompanied your server chassis for

instructions on removing the server’s cover.

5. Locate the jumper block for the serial port. See Figure10

6. Move the jumper from the default position covering pins 1 and 3 to cover pins 2 and 4.

J7A1

1-3: DCD to DTR (Default)

2-4: DSR to DTR

TP00772

Figure 10. Changing the Serial Port Configuration

Intel® Server Board SE7520JR2 User Guide 31

Hardware Installations and Upgrades

Replacing the Backup Battery

The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices.

WARNING

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer’s instructions.

ADVARSEL!

Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

ADVARSEL

Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren.

VARNING

Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

VAROITUS

Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.

Hardware Installations and Upgrades

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Disconnect the AC power cord from the server.

4. Remove the server’s cover and locate the battery. See the documentation that accompanied

your server chassis for instructions on removing the server’s cover.

5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic

retainer. Gently push down on the screwdriver to lift the battery.

6. Remove the battery from its socket.

TP00760

Figure 11. Replacing the Backup Battery

7. Dispose of the battery according to local ordinance.

8. Remove the new lithium battery from its package, and, being careful to observe the correct

polarity, insert it in the battery socket.

9. Close the chassis.

10. Run Setup to restore the configuration settings to the RTC.

Intel® Server Board SE7520JR2 User Guide 33

3 Server Utilities

Using the BIOS Setup Utility

This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. See “Additional Information and Software” for a link to the Technical Product Specification where you will find details about specific BIOS setup screens.

Starting Setup

You can enter and start BIOS Setup under several conditions:

 When you turn on the server, after POST completes the memory test  When you have moved the CMOS jumper on the server board to the “Clear CMOS” position

(enabled)

In the two conditions listed above, during the Power On Self Test (POST), you will see this prompt:

Press <F2> to enter SETUP

In a third condition, when CMOS/NVRAM has been corrupted, you will see other prompts but not the <F2> prompt:

Warning: CMOS checksum invalid

Warning: CMOS time and date not set

In this condition, the BIOS will load default values for CMOS and attempt to boot.

If You Cannot Access Setup

If you are not able to access BIOS Setup, you might need to clear the CMOS memory. For instructions on clearing the CMOS, see “Clearing the CMOS”.

Setup Menus

Each BIOS Setup menu page contains a number of features. Except for those features that are provided only to display automatically configured information, each feature is associated with a value field that contains user-selectable parameters. These parameters can be changed if the user has adequate security rights. If a value cannot be changed for any reason, the feature’s value field is inaccessible.

Table 6 describes the keyboard commands you can use in the BIOS Setup menus.

Intel® Server Board SE7520JR2 User Guide 34

Table 6. Keyboard Commands

Press Description

<F1> Help - Pressing F1 on any menu invokes the general Help window.

F5/- Change Value - The minus key or the F5 function key is used to change the value of the current

F6/+ Change Value - The plus key or the F6 function key is used to change the value of the current

<Enter> Execute Command - The Enter key is used to activate submenus when the selected feature is a

<Esc> Exit - The ESC key provides a mechanism for backing out of any field. This key will undo the

<F9> Setup Defaults - Pressing F9 causes the following to appear:

<F10> Save and Exit - Pressing F10 causes the following message to appear:

The left and right arrow keys are used to move between the major menu pages. The keys have no affect if a submenu or pick list is displayed.

Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing the Enter key activates the selected item.

Select Item down - The down arrow is used to select the next value in a menu item’s option list, or a value field pick list. Pressing the Enter key activates the selected item.

item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list.

menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list. On 106-key Japanese keyboards, the plus key has a different scan code than the plus key on the other keyboard, but it has the same effect.

submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for multi-valued features like time and date. If a pick list is displayed, the Enter key will undo the pick list, and allow another selection in the parent menu.

pressing of the Enter key. When the ESC key is pressed while editing any field or selecting features of a menu, the parent menu is re-entered. When the ESC key is pressed in any submenu, the parent menu is re-entered. When the ESC key is pressed in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded.

If “Yes” is selected and the Enter key is pressed, all Setup fields are set to their default values. If “No” is selected and the Enter key is pressed, or if the ESC key is pressed, the user is returned to where they were before F9 was pressed without affecting any existing field values.

If “Yes” is selected and the Enter key is pressed, all changes are saved and Setup is exited. If “No” is selected and the Enter key is pressed, or the ESC key is pressed, the user is returned to where they were before F10 was pressed without affecting any existing values.

Server Utilities

Setup Confirmation

Load default configuration now?

[Yes] [No]

Setup Confirmation

Save Configuration changes and exit now?

[Yes] [NO]

Intel® Server Board SE7520JR2 User Guide 35

Server Utilities

Upgrading the BIOS

The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following:

 On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings.  On-board video BIOS, SCSI BIOS, and other option ROMs for devices embedded on the server

board.

 OEM binary area  Microcode  A means to change the BIOS Language

Preparing for the Upgrade

The steps below explain how to prepare to upgrade the BIOS, including how to record the current BIOS settings and how to obtain the upgrade utility.

✏

NOTE

In the unlikely event that a BIOS error occurs during the BIOS update process, a recovery process may need to be followed to return the system to service. See “Additional Information and

Software” for a link to necessary software and instrutions.

Recording the Current BIOS Settings

1. Boot the computer and press <F2> when you see the message:

Press <F2> Key if you want to run SETUP

2. Write down the current settings in the BIOS Setup program.

✏

NOTE

Do not skip step 2. You will need these settings to configure your computer at the end of the procedure.

Obtaining the Upgrade

Download the BIOS image file to a temporary folder on your hard drive. See “Additional

Information and Software” for a link to the update software.

✏

NOTE

Review the instructions and release notes that are provided in the readme file distributed with the BIOS image file before attempting a BIOS upgrade. The release notes contain critical information regarding jumper settings, specific fixes, or other information to complete the upgrade.

Upgrading the BIOS

Follow the instructions in the readme file that came with the BIOS upgrade. When the update completes, remove the bootable media from which you performed the upgrade.

Server Utilities

✏

NOTES

Do not power down the system during the BIOS update process! The system will reset automatically when the BIOS update process is completed.

You may encounter a CMOS Checksum error or other problem after reboot. If this happens, shut down the system and boot it again. CMOS checksum errors require that you enter Setup, check your settings, save your settings, and exit Setup.

Clearing the Password

If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the “clear” position clears both passwords. The password clear jumper must be restored to its original position before a new password(s) can be set. The password clear jumper is shown on the line labeled “A” in the figure below.

1. Power down the system and disconnect the AC power.

2. Open the server chassis.

3. Move the jumper from the normal operation position, Password Clear Protect, at pins 1 and 2 to

the Password Clear Erase position, covering pins 2 and 3 as indicated in the following diagram.

Intel® Server Board SE7520JR2 User Guide 37

32 A B C

TP01240

Figure 12. Password Recovery Jumper

Server Utilities

4. Reconnect the AC power, power up the system.

5. Power down the system and disconnect the AC power.

6. Return the Password Clear jumper to the Password Clear Protect position, covering pins

1 and 2.

7. Close the server chassis.

8. Reconnect the AC power and power up the server.

Clearing the CMOS

If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is shown on the line labeled “C” in the figure below.

1. Power down the system and disconnect the AC power.

2. Open the server.

3. Move the jumper from the normal operation position, CMOS Clear by BMC, at pins 1 and 2 to

the CMOS Clear Force Erase position, covering pins 2 and 3 as indicated in the following diagram.

32 A B C

TP01241

Figure 13. CMOS Recovery Jumper

4. Reconnect the AC power, power up the system.

5. When the system begins beeping, power it down and disconnect the AC power.

6. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 1 and 2.

7. Close the server chassis.

8. Reconnect the AC power and power up the system.

4 Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). See “Additional Information and Software” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. See “Additional Information and Software” for a link to this software.

If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.

To do this: Press:

Soft boot reset to clear the system memory and reload the operating system. <Ctrl+Alt+Del> Clear system memory, restart POST, and reload the operating system. Reset button Cold boot reset. Turn the system power off and then on. This clears system memory,

restarts POST, reloads the operating system, and halts power to all peripherals.

Power off/on

Intel® Server Board SE7520JR2 User Guide 39

Troubleshooting

Problems following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software.”

First Steps Checklist

 Is AC power available at the wall outlet?  Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the

AC source.

 Are all cables correctly connected and secured?  Are the processors fully seated in their sockets on the server board?  Are all standoffs in the proper location and not touching any components, causing a potential

short?

 Are all add-in PCI boards fully seated in their slots on the server board?  Are all jumper settings on the server board correct?  Are all jumper and switch settings on add-in boards and peripheral devices correct? To check

these settings, refer to the manufacturer’s documentation that comes with them. If applicable, ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.

 Are all peripheral devices installed correctly?  If the system has a hard disk drive, is it properly formatted or configured?  Are all device drivers properly installed?  Are the configuration settings made in Setup correct?  Is the operating system properly loaded? Refer to the operating system documentation.  Did you press the system power on/off switch on the front panel to turn the server on (power on

light should be lit)?

 Is the system power cord properly connected to the system and plugged into a

NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V ?

 Are all integrated components from the tested components lists? Check the tested memory, and

chassis lists, as well as the supported hardware and operating system list. See “Additional

Information and Software” for links to the tested component lists.

Troubleshooting

Hardware Diagnostic Testing

This section provides a more detailed approach to identifying a hardware problem and locating its source.

CAUTION

Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices.

1. Turn off the system and all external peripheral devices. Disconnect each device from the

system, except for the keyboard and the video monitor.

2. Make sure the system power cord is plugged into a properly grounded AC outlet.

3. Make sure your video display monitor and keyboard are correctly connected to the system.

Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied with your video display monitor).

4. If the operating system normally loads from the hard disk drive, make sure there is no diskette

in drive A and no CD-ROM disk in the CD-ROM drive.

5. If the power LED does light, attempt to boot from a floppy diskette or from a CD-ROM disk.

6. Turn on the system. If the power LED does not light, see “Power Light Does Not Light.”

Verifying Proper Operation of Key System Lights

As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity light should turn on briefly. Check for the following:

 Does the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light

Does Not Light.”

 If system LEDs are illuminated, see “LED Information” for a description of the light and steps

to take to correct the problem.

Confirming Loading of the Operating System

Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see “No

Characters Appear on Screen”

Intel® Server Board SE7520JR2 User Guide 41

Troubleshooting

Specific Problems and Corrective Actions

This section provides possible solutions for these specific problems:

 Power light does not light.  No characters appear on screen.  Characters on the screen appear distorted or incorrect.  System cooling fans do not rotate.  Diskette drive activity light does not light.  Hard disk drive activity light does not light.  CD-ROM drive activity light does not light.  There are problems with application software.  The bootable CD-ROM is not detected.

Try the solutions below in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help.

Power Light Does Not Light

Check the following:

 Did you press the power-on button?  Is the system operating normally? If so, the power LED might be defective or the cable from

the control panel to the server board might be loose.

 Have you securely plugged the server AC power cord into the power supply?  Some ATX power supplies have a power switch on the back of the power supply, next to the

fan. If your system has one, is it turned on?

 Remove all add-in cards and see if the system boots. If successful, add the cards back in one at

a time with a reboot between each addition.

 Make sure the memory DIMMs comply with the system requirements.  Make sure the memory DIMMs have been populated according to the system requirements.  Remove the memory DIMMs and re-seat them.  Make sure the processor(s) comply with the system requirements.  Make sure the processor(s) have been populated according to the system requirements.  Remove the processor(s) and re-seat them.  Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs

can contact the pins on the bottom of the server board and cause a short.

Troubleshooting

No Characters Appear on Screen

Check the following:

 Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make

sure the Num Lock light is functioning.

 Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to

the correct system?

 Are the brightness and contrast controls on the video monitor properly adjusted?  Is the video monitor signal cable properly installed?  Does this video monitor work correctly if plugged into a different system?  Is the onboard video controller enabled in the BIOS?  Remove all add-in cards and see if the video returns. If successful, add the cards back in one at

a time with a reboot between each addition.

If you are using an add-in video controller board, do the following:

1. Verify that the video works using the onboard video controller.

2. Verify that the video controller board is fully seated in the server board connector.

3. Reboot the system for changes to take effect.

4. If there are still no characters on the screen after you reboot the system and POST emits a beep

code, write down the beep code you hear. This information is useful for your service representative.

5. If you do not receive a beep code and characters do not appear, the video display monitor or

video controller may have failed. Contact your service representative or authorized dealer for help.

Characters Are Distorted or Incorrect

Check the following:

 Are the brightness and contrast controls properly adjusted on the video monitor? See the

manufacturer’s documentation.

 Are the video monitor’s signal and power cables properly installed?  Does this video monitor work correctly if plugged into a different system?

Intel® Server Board SE7520JR2 User Guide 43

Troubleshooting

System Cooling Fans Do Not Rotate Properly

If the system cooling fans are not operating properly, it is an indication of possible system component failure.

Check the following:

 Is the power-on light lit? If not, see “Power Light Does Not Light”  If your system has LED lights for the fans, is one or more of these LEDs lit?  Are any other control panel LEDs lit?  Have any of the fan motors stopped? Use the server management subsystem to check the fan

status.

 Have your fans speeded up in response to an overheating situation?  Have your fans speeded up in response to a fan that has failed?  Are the fan power connectors properly connected to the server board?  Is the cable from the control panel board connected to the both the control panel board and to

the server board?

 Are the power supply cables properly connected to the server board?  Are there any shorted wires caused by pinched-cables or have power connector plugs been

forced into power connector sockets the wrong way?

Diskette Drive Activity Light Does Not Light

Check the following:

 Are the diskette drive’s power and signal cables properly installed?  Are all relevant switches and jumpers on the diskette drive set correctly?  Is the diskette drive properly configured?  Is the diskette drive activity light always on? If so, the signal cable may be plugged in

incorrectly.

If you are using the onboard diskette controller, use the BIOS setup to make sure that “Onboard Floppy” is set to “Enabled.” If you are using an add-in diskette controller, make sure that “Onboard Floppy” is set to “Disabled.”

Troubleshooting

CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light

Check the following:

 Are the CD-ROM/DVD-ROM drive’s power and signal cables properly installed?  Are all relevant switches and jumpers on the drive set correctly?  Is the drive properly configured?

Cannot Connect to a Server

 Make sure the network cable is securely attached to the correct connector at the system back

panel.

 Try a different network cable.  Make sure you are using the correct and the current drivers. See “Additional Information and

Software” for a link to the current drivers.

 Make sure the driver is loaded and the protocols are bound.  Make sure the hub port is configured for the same duplex mode as the network controller.  Make sure the correct networking software is installed.  If you are directly connecting two servers (without a hub), you will need a crossover cable.  Check the network controller LEDs next to the NIC connectors.

Problems with Network

The server hangs when the drivers are loaded.

 Certain drivers may require interrupts that are not shared with other PCI drivers. For these

drivers, it may be necessary to alter settings so that interrupts are not shared. See the documentation that came with your PCI card(s) for information on changing interrupts.

Diagnostics pass but the connection fails.

 Make sure the network cable is securely attached.  Make sure you specify the correct frame type in your NET.CFG file.

The controller stopped working when an add-in adapter was installed.

 Make sure the cable is connected to the port from the onboard network controller.  Make sure your BIOS is current. See “Additional Information and Software” for a link to the

current version.

 Make sure the other adapter supports shared interrupts. Make sure your operating system

supports shared interrupts.

 Try reseating the add-in adapter.

Intel® Server Board SE7520JR2 User Guide 45

Troubleshooting

 The add-in adapter stopped working without apparent cause.

 Try reseating the adapter first; then try a different slot if necessary.  The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.  Run the diagnostics.

System Boots when Installing PCI Card

System Server Management features require full-time “standby” power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you have turned the system power off with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to command the system to boot. Before installing a PCI card, you should always:

 Turn off the server power by using the power button on the front of the system.  Unplug the AC power cord(s) from the server.

Problems with Newly Installed Application Software

Problems that occur when you run new application software are usually related to the software, not the server hardware. Faulty equipment is unlikely, especially if other software runs correctly.

Check the following:

 Make sure the system meets the minimum hardware requirements for the software. See the

software documentation.

 Make sure the software is properly installed and configured for the system. See the software

documentation.

 Use only an authorized copy. Unauthorized copies often do not work.  If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a different

disk.

 Make sure the correct device drivers installed.

If the problems persist, contact the software vendor’s customer service representative.

Problems with Application Software that Ran Correctly Earlier

Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration.

Check the following:

 If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a different

disk.

 Check your system for a virus infection.  Uninstall and reinstall the software. Make sure all necessary files are installed.  If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard

input is incorrect), a marginal power supply, or other random component failures.

Troubleshooting

 If you suspect that a transient voltage spike, power outage, or brownout might have occurred,

reload the software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.

✏

NOTE

Random errors in data files: If you are getting random errors in your data files, they may be getting corrupted by voltage spikes on your power line. If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the system power cord.

Devices are not Recognized under Device Manager (Windows* Operating System)

The Windows* operating systems do not include all of the drivers for the Intel® chipsets, onboard NICs, and other components. See “Additional Information and Software” for a link to the current drivers and chipset files.

Hard Drive(s) are not Recognized

Check the following:

 Make sure the drive is not disabled in BIOS Setup.  Make sure the drive is connected correctly and that is plugged into the power supply.  Make sure the drive is compatible. See “Additional Information and Software” for a link to the

tested drives.

 Make sure you have not exceeded the power budget for the server. See “Additional Information

and Software” for a link to software to check your power budget.

 If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus. See your

drive documentation for details on setting the SCSI ID for your drives.

 If using ATA drives, verify that the master/slave settings are set correctly. See your drive

documentation for details on setting the master/slave settings.

 If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed

correctly.

Bootable CD-ROM Is Not Detected

Check the following:

 Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.

Intel® Server Board SE7520JR2 User Guide 47

Troubleshooting

LED Information

The Intel® Server Board SE7520JR2 includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below.

LED Name Function Location Color Notes

ID Aid in server

identification from the back panel

System fault Visible fault warning Control panel and

ATA drive activity

Memory fault 1–6

Diagnostic LEDs. 1–4 (LSB, bit1, bit2, MSB)

CPU 1 & 2 Fan Fault

CPU 1 & 2 Fault

5v Standby Identify 5v standby

Power LED Identify the power state

Control panel Control panel Green Blinking = Activity. No action

Identify failing memory module

Displays port 80 POST codes

Identify fan failure Front center board Amber On = Fault

Identify processor failure 1” behind processor

power on state

of the system

Control panel and board rear left corner

board rear left corner

Blue Press ID LED button or user

Server Management software to turn on the LED.

Green or Amber

 Green = No Fault  Green Blink =

degraded

 Amber = critical error

or non-recoverable

 Amber blink = non-

critical

required.

DIMM end rear of board

Center back edge of board

socket Front left board Amber On = 5v standby power on

Control Panel Green

Amber On = Fault

Each LED can be Off, Green, Amber, Red

Amber On = Fault

See the POST code table

 Off = Power is off (off

or S5)

 On = Power on or S0)  Slow Blink = Low

power state (S1 – S3)

Troubleshooting

BIOS POST Beep Codes

The table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. Please note that not all error conditions are supported by BIOS beep codes.

Table 7. POST Error Beep Codes

Number of Beeps

1, 2, or 3 Memory error. Reseat the memory or replace the DIMMs with known good

4 – 7 or 9 – 11 Fatal error indicating a possible serious system problem. Remove all add-in

8 Replace or reseat the system video add-in card. If on-board video is bing used,

In addition to the beep codes above, additional beep codes are provided if an Intel® Management Module is installed. The Intel Management Modules provide the following additional beep codes.

Reason for the beeps and action to take

modules.

cards and re-start the system. If the error still occurs, contact your system manufacturer. If the beep codes are not generated after the add-in cards are removed, insert the cards one at a time, booting the system between each card addition, until the beeps again occur to reveal the malfunctioning card.

the server board may be faulty.

Table 8. Error Beep Codes Provided by Intel® Management Modules

Beep Code Reason for the beeps and action to take

1 Control panel CMOS clear has been initiated. 1-5-1-1 Processor failure. Reseat or replace the failed processor. 1-5-2-1 No processor is installed or the CPU 1 socket is empty. Reseat or replace the

failed processor.

1-5-2-3 Processor configuration error or CPU 1 socket is empty. Reseat or replace the

failed processor. In a two-processor system, make sure the processors are

identical. 1-5-2-4 Front-side bus select configuration error. 1-5-4-2 DC power unexpectedly lost. 1-5-4-3 Chipset control failure. 1-5-4-4 Power control failure.

Intel® Server Board SE7520JR2 User Guide 49

Troubleshooting

Regulatory and Compliance Information

Product Regulatory Compliance

Product Safety Compliance

The Server Board SE7520JR2 complies with the following safety requirements:

 UL60950 – CSA 60950(USA / Canada)  EN60950 (Europe)  IEC60950 (International)  CB Certificate & Report, IEC60950 (report to include all country national deviations)  GOST R 50377-92 – Listed on one System License (Russia)  Belarus License – Listed on System License (Belarus)  CE - Low Voltage Directive 73/23/EEE (Europe)  IRAM Certification (Argentina)

Product EMC Compliance – Class A Compliance

✏ NOTE

Legally this product is required to comply with Class A emission requirements as it is intended for a commercial type market place. Intel targets 10db margin to Class A Limits.

The Server Board SE7520JR2 has been has been tested and verified to comply with the following electromagnetic compatibility (EMC) regulations when installed a compatible Intel For information on compatible host system(s) refer to Intel’s Server Builder Web site or contact your local Intel representative.

 FCC /ICES-003 - Emissions (USA/Canada) Verification  CISPR 22 – Emissions (International)  EN55022 - Emissions (Europe)  EN55024 - Immunity (Europe)  CE – EMC Directive 89/336/EEC (Europe)  AS/NZS 3548 Emissions (Australia / New Zealand)  BSMI CNS13438 Emissions (Taiwan)  GOST R 29216-91 Emissions - Listed on one System License (Russia)  GOST R 50628-95 Immunity –Listed on one System License (Russia)  Belarus License – Listed on one System License (Belarus)  RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea)

host system.

Intel® Server Board SE7520JR2 User Guide 51

Regulatory and Compliance Information

Certifications / Registrations / Declarations

 UL Certification (US/Canada)  CE Declaration of Conformity (CENELEC Europe)  FCC/ICES-003 Class A Attestation (USA/Canada)  C-Tick Declaration of Conformity (Australia)  MED Declaration of Conformity (New Zealand)  BSMI Certification (Taiwan)  GOST – Listed on one System License (Russia)  Belarus – Listed on one System License (Belarus)  RRL Certification (Korea)  Ecology Declaration (International)

Product Regulatory Compliance Markings

This product is marked with the following Product Certification Markings:

Table 9. Product Certification Markings

Regulatory Compliance Country Marking

UL Mark USA/Canada

CE Mark Europe

FCC Marking (Class A) USA

EMC Marking (Class A) Canada CANADA ICES-003 CLASS A

CANADA NMB-003 CLASSE A

BSMI Marking (Class A) Taiwan

RRL MIC Mark Korea

Regulatory and Compliance Information

Electromagnetic Compatibility Notices

FCC (USA)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions related to the EMC performance of this product, contact:

Intel Corporation 5200 N.E. Elam Young Parkway Hillsboro, OR 97124-6497 1-800-628-8686

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and the receiver.  Connect the equipment to an outlet on a circuit other than the one to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. the modified product.

Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A or B limits may be attached to this computer product. Operation with noncompliant peripherals is likely to result in interference to radio and TV reception.

All cables used to connect to peripherals must be shielded and grounded. Operation with cables, connected to peripherals, that are not shielded and grounded may result in interference to radio and TV reception.

Intel® Server Board SE7520JR2 User Guide 53

The customer is responsible for ensuring compliance of

Regulatory and Compliance Information

Industry Canada (ICES-003)

Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Apparelis Numériques”, NMB-003 édictee par le Ministre Canadian des Communications.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled: “Digital Apparatus,” ICES-003 of the Canadian Department of Communications.

Europe (CE Declaration of Conformity)

This product has been tested in accordance too, and complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance.

Taiwan Declaration of Conformity (BSMI)

The BSMI Certification Marking and EMC warning is located on the outside rear area of the product.

Korean Compliance (RRL)

English translation of the notice above:

1. Type of Equipment (Model Name): On License and Product

2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative

3. Name of Certification Recipient: Intel Corporation

4. Date of Manufacturer: Refer to date code on product

5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on product

Regulatory and Compliance Information

Intel® Server Board SE7520JR2 User Guide 55

Getting Help

World Wide Web

http://support.intel.com/support/motherboards/server/SE7520JR2.

Telephone

All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice).

Before calling, fill out an “Error! Not a valid bookmark self-reference..” A sample form is provided on the following pages. However, for the fastest service, please submit your form via the Internet.

In U.S. and Canada 1-800-404-2284 In Europe UK 0870 6072439

France 01 41 918529 Germany 069 9509 6099 Italy 02 696 33276 Spain 91 377 8166 Belgium 02 714 3182

In Asia-Pacific region Australia 1800 649931

Hong Kong 852 2 844 4456 Korea 822 767 2595 China 800 820 1100 (toll-free) 8 621 33104691 (not toll-free) Singapore 65 6213-1311 India 0006517 2 68303634 (manual toll-free. From India, you need an IDD-equipped telephone) Taiwan 2 2545-1640

In Japan 0120 868686 (Domestic)

Finland 9 693 79297 Denmark 38 487077 Norway 23 1620 50 Sweden 08 445 1251 Holland 020 487 4562

Indonesia 803 65 7249 Malaysia 1 800 80 1390 New Zealand 0800 444 365 Pakistan 632 63684 15 (IDD via Philippines) Philippines 1 800 1 651 0117 Thailand 1 800 631 0003 Vietnam 632 6368416 (IDD via Philippines) Myanmar 63 2 636 9796 (via Philippines) Cambodia 63 2 636 9797 (via Philippines)

81 298 47 0800 (outside country)

Intel® Server Board SE7520JR2 User Guide 56

Regulatory and Compliance Information

In Latin America Brazil 001-916 377 0180

Mexico Contact AT&T USA at 001 800 462 628 4240. Once connected, dial 800 843 4481 Colombia Contact AT&T USA at 01 800 911 0010. Once connected, dial 800 843 4481 Costa Rica Contact AT&T USA at 0 800 0 114 114. Once connected, dial 800 843 4481 Panama Contact AT&T USA at 00 800 001 0109. Once connected, dial 800 843 4481 Chile (Easter Island) Contact AT&T U SA at 800 800 311. Once connected, dial 800 843 4481 Chile (Mainland and Juan) Contact AT&T USA at 800 225 288. Once connected, dial 800 843 4481 Miami 1 800 621 8423

For an updated support contact list, see

Ecuador (Andimate) Contact AT&T USA at 1 999

119. Once connected, dial 800 843 4481 Ecuador (Pacifictel) Contact AT&T USA at 1 800 225 528. Once connected, dial 800 843 4481 Guatemala Contact AT&T USA at 99 99 190. Once connected, dial 800 843 4481 Venezuela Contact AT&T USA at 0 800 2255 288. Once connected, dial 800 843 4481 Argentina Contact AT&T USA at 0-800 222 1288. Once connected, dial 800 843 4481 Paraguay 001 916 377 0114 Peru 001 916 377 0114 Uruguay 001 916 377 0114

http://www.intel.com/support/9089.htm/

Intel® Server Board SE7520JR2 User Guide 57

Intel® Server Issue Report Form

Date Submitted:

Company Name:

Contact Name:

Email Address:

Intel Server Product:

Priority (Critical, Hot, High, Low):

NOTE

An on-line / automatic submission version of this form is available at

http://support.intel.com/support/motherboards/server/SE7520JR2/. For the fastest service, please

submit your form via the Internet.

Brief Problem Description. Provide a brief description below. See the last page for space

to include a detailed problem description.

XYZ User Guide Intel® Server Board

Board / Chassis Information

Baseboard Revision – PBA#: DIMM Configuration Baseboard Serial Number: CPU1 Speed/Stepping/Spec: CPU2 Speed/Stepping/Spec: System BIOS Version: HSC Firmware Version: Chassis Model

 Intel SR1400  Intel SR2400  Other (Vendor / Model):

DIMM1A MB: DIMM1A Vendor / part number: DIMM1B MB: DIMM1B Vendor / part number: DIMM2A MB: DIMM2A Vendor / part number: DIMM2B MB:

DIMM2B Vendor / part number: DIMM3A MB DIMM3A Vendor / part number DIMM3B MB DIMM3B Vendor / part number

Operating System Information

Operating System

Version

Service Pack

Peripheral Information

Check each box below that is used, and provide the requested information

Peripheral Card or Peripheral Description Driver

Revision

Low-profile Riser

 PCI Slot 1  PCI Slot 2  PCI Slot 3

Full-height Riser

 PCI Slot 1  PCI Slot 2  PCI Slot 3

Video

 On-Board Video  Add-in Video

NIC

 On-Board NIC1 (10/100/1000 Mb)

 On-Board NIC2

IRQ # I/O Base

Address

FW Rev#

(10/100/1000 Mb)

Hard Drive Information:

 ATA # of drives installed:

Make/Model/Firmware Revision

 SCSI # of drives installed:

Hot-swap:

Make/Model/Firmware Revision

 SATA # of drives installed:

Make/Model/Firmware Revision

Hot-swap:

Fixed:

XYZ User Guide Intel® Server Board

Management Information:

 On-Board Platform Instrumentation only (Default)

 Intel® Management Module – Professional Edition

 Intel® Management Module – Advanced Edition

Control Panel Information:

 Standard Control Panel

 Intel® Local Control Panel

Complete Problem Description

In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.

XYZ User Guide Intel® Server Board

Intel SE7520JR2 - Server Board Motherboard, SE7520JR2SCSID1 - Server Board SE7520JR2, SE7520JR2SCSID2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual