Intel SE7500CW2 User Manual

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Intel® Server Board SE7500CW2

Troubleshooting Guide

A Guide for Technically Qualified Assemblers of Intel Identified

Subassemblies/Products

Revision 1.2

August 20, 2002

SE7500CW2 Troubleshooting Guide

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Disclaimer

THE INFORMATION IN THIS DOCUMENT IS PROVIDED "AS IS" WITH NO WARRANTIES WHATSOEVER, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY OTHERWISE ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAMPLE.

Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining applications.

Intel retains the right to make changes to its test specifications at any time, without notice.

The hardware vendor remains solely responsible for the design, sale and functionality of its product, including any liability arising from product infringement or product warranty.

Copyright © Intel Corporation 2002.

*Other brands and names are the property of their respective owners.

Revision History

Orig./Rev.

Description

Date

 

 

 

.90

First release

May 2002

 

 

 

1.0

Added Tips listed in TPS

May 20, 2002

 

 

 

1.1

Added NT 4.0 install procedure and Red Hat Linux

August 9, 2002

 

7.2/7.3 DMA enable procedure.

 

1.2

Added NetWare 6.0 installation tip

August 20, 2002

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Table of Contents

 

Intel® Server Board SE7500CW2 Troubleshooting..................................................

4

Boot Issues.............................................................................................................

5

1)

My server will not power on.............................................................................

5

2)

My hard disk drive (HDD) lights went on, I heard the drives spin up, and my

 

floppy drive light turned on, but I’m not seeing video..........................................

6

3)

I am installing adapters in my powered-down system, and my system boots

 

up when I install a PCI adapter.............................................................................

6

4)

Some of my hard drives show up during POST and some don’t......................

7

Other Questions .....................................................................................................

8

General Questions...............................................................................................

8

1)Is it possible to enable hyper-threading under Red Hat Linux 7.2 on the SE7500CW2

server board? .........................................................................................................................

8

2)

What order must I populate processor sockets?.............................................................

8

3)

How do I disable Hyper-Threading Technology? ...........................................................

8

4)

Do I need a processor terminator for Intel® Xeon ™ processors on SE7500CW2?.......

8

5)

How do I ensure redundancy across Promise ATA 100 RAID controllers?.....................

8

6)

How do I get Microsoft* Windows NT 4.0 to install?.......................................................

9

7)

How can I enable Direct Memory Access (DMA) under Red Hat Linux 7.2 or 7.3? ....

11

8)

How do I get NetWare 6.0 to successfully install?........................................................

12

Memory Questions ............................................................................................

12

1)

What memory configurations are supported on the SE7500CW2? ..............................

12

2)What kind of problems might occur in an SDRAM-based system that uses non-compliant

DIMMs? ................................................................................................................................

12

Jumpers and BIOS Setup Options .....................................................................

13

1) How should the jumpers be set on Intel Server Board SE7500CW2?..........................

13

Input/Output ......................................................................................................

13

1)Does the Intel® Server Board SE7500CW2 support Ultra ATA/33/66/100 hard drives?13

Intel® Server Board SE7500CW2 Issue Report Form ............................................

14

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Intel® Server Board SE7500CW2 Troubleshooting

Welcome to the Server Board SE7500CW2. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please follow these steps:

1)Visit http://support.intel.com/motherboards/server/se7500cw2, this will contain the latest information of known issues and their respective solutions. If still unable to resolve the issue, go to the next step

2)Send an e-mail to Intel Customer Support using this form http://support.intel.com/support/motherboards/server/server_form.htm

3)Contact Intel Customer Support on the list of numbers listed here “http://www.intel.com/support/9089.htm”

This guide will help you collect the data we will need to help you through your issues. Each issue includes suggestions that may help you, and a list of information we will need to assist you should you need to call. Please visit the Intel Support website for updated versions of this document.

http://support.intel.com/support/motherboards/server/SE7500CW2.

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Boot Issues

1) My server will not power on.

Check for the following possibilities:

The SE7500CW2 server board requires an ATX +12V power supply. A momentary switch should be used for the power on/off switch and the sleep/resume switch. The power supply chosen must meet the ATX 2.01 or later specification. Does your power supply meet these criteria?

Have you securely plugged the server AC power cord into the power supply?

Have you plugged the server into a “powered on” power strip?

Some ATX power supplies have a power switch on the back of the power supply next to the fan, is it switched on?

Is the power supply set correctly to 110V or 235V depending on your power output?

Is the front panel power switch cable properly connected to the front panel header pins on the server board?

Remove and reseat the memory modules. Try using memory modules from a known working server system.

Remove all add-in cards and see if the server boots using just the on-board components. If successful, add the cards back in one at a time with a reboot in between to see if you can pinpoint a suspect card.

Remove the processor(s) and reseat it (them).

Check to make sure chassis stand-offs are only located below mounting holes. Misplaced stand-offs can contact pins on the back of the board and cause a short which could cause the system to not power on. Please consult the Intel Server Board SE7500CW2 Product Guide that shipped on the SE7500CW2 Resource CD with your board for details on correct stand-off placement.

Though it is unlikely that a server will not boot, there are many reasons why it may not boot. If you are unable to resolve this issue, please fill out the customer support issue report form (at the end of this document) and call your customer support representative. Please note the answers to the following questions below.

What memory is the server using? Is it on the tested memory list? Visit the Intel support site for an updated memory list: http://support.intel.com/support/motherboards/server/SE7500CW2.

What processors is the server using? Is (are) it (they) on the tested list? Visit the Intel support site for information on the supported processors. http://support.intel.com/support/motherboards/server/se7500cw2

What chassis and power supply is the server using?

If you are using a chassis with front panel lights, are there any front panel lights on?

Is the power supply fan spinning?

Does the system beep? See Issue 2.

Please note what is displayed on the monitor or any sounds emanating from the server system.

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If the server will still not boot, please fill in the issue report form at the end of this document & contact your Intel customer support representative.

2)My hard disk drive (HDD) lights went on, I heard the drives spin up, and my floppy drive light turned on, but I’m not seeing video.

Check the following:

Make sure the monitor is turned on and the video cable is plugged in completely.

Remove all add-in cards and retry booting with just the on-board components. If successful, try adding the add-in cards back into the system one at a time with a reboot in between to try to pinpoint a suspect card.

Remove and reseat memory modules. Try using memory from a known working system.

Remove and reseat processor.

If you are using a switch box to share a monitor between multiple servers, ensure switching to the proper server.

If you are unable to get a video image, please fill out the included customer support issue report form and call your customer support representative. Please note the answers to the following questions below.

What memory is the system using? Is it on the tested memory list? Visit the Intel support site for an updated memory list: http://support.intel.com/support/motherboards/server/SE7500CW2.

What processors is the server using? Is it on the tested list? Visit the Intel support site for information on the supported processors. http://support.intel.com/support/motherboards/server/se7500cw2

What chassis and power supply is the system using?

If the chassis has front panel lights, are any front panel lights on?

Is the power supply fan spinning?

Does the system beep? See Issue 2.

Please note any sounds emanating from the server system.

If you are using a third party video adapter, please have manufacturer and model number ready.

If the server will still not boot, please fill in the issue report form at the end of this document & contact your Intel customer support representative.

3)I am installing adapters in my powered-down system, and my system boots up when I install a PCI adapter.

Server management features require full time “standby” power. This means that power is still "on" to parts of the system even if you have turned the system “off” via the power switch on the front panel.

Additionally, signals in the PCI connectors tell the system to boot (normally used by server management adapters/NICs). Plugging in the adapter with the AC power cord still connected can

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+ 11 hidden pages