Integra 5300 User Manual

User Name: __________________
Extension: ___________________

USER GUIDE

for

Handset
Speaker

Display

Ring / Message Indicator

Volume / Speaker / Mute

(and Display Contrast)

Fixed Function Keys

• Applications

• Cancel

• Redial

Keypad

Navigation Pag e Keys
11 Programmable Feature Keys / Softkeys

• Hold

• Tran/Conf

• Message

and/or
Callback

MITEL 5330 IP Phone with 6510 Voicemail

6160 Golden Hills Drive

Golden Valley, MN 55416

763-745-8000

Rev. 6/08

Status
Information

Softkeys

Programmable
Keys

Footer
Navigation

Page Keys

5330 IP PHONE DEFAULT WINDOW & KEYS

(your displayed functions may be different than those pictured)

Feature Function

Allows access to specific call control features, which are context

Softkeys

Programmable
Keys *

Navigation
Page Keys

Status Line Displays time, date, and icons indicating feature states.

sensitive. These three softkeys are non-programmable,
specific to an application or the current state of the phone.

Once programmed, these keys launch specific features.

Use the Settings application to program these keys.
The 5330 provides 8 programmable keys per page
*(some will already be programmed for you).

Choose which of the three key-pages to display (activate)

using the Back & Next navigation keys.

Information
Area

Footer

2

Provides prompts in most phone applications.

Content changes based on the application.

Shows context and summary information

such as Page Indicators, numbers of items, etc.

Softkeys

USING YOUR PHONE

NOTE: SK below refers to SoftKey options that appear in the display

ANSWER AN INCOMING CALL

 Lift handset or press speaker of ringing telephone

PLACE AN OUTGOING CALL

Phonebook

 Dial 9 + the number you wish to call

<

SK =

-- (backspace function)

PLACE AN INTERNAL CALL

 Dial the extens ion number

Superkey
DND

Voicemail
Headset

SK = Call Me Back

Use Call Me Back only

when connecting to a busy

internal phone to be notified when they hang-up

PLACE A CALL ON HOLD

 With a call on the line, press the red Hold key

To reconnect with the caller:

 Press the flashing line key on page 1 of yo ur page keys

TRANSFER A CALLER TO ANOTHER EXTENSION

 With a call on the line, press the key (Trans/Conf)
 Dial destination extension number

 (Optional) Wait for answer and announce call if desired
 Press the key to cancel transfer and return to caller

 Hang-Up to transfer call (or press Release Me SK)

Note: If on headset, press Release Me SK, then

to hang - up.

TRANSFER A CALLER TO A VOICE MAILBOX

 With a call on the line, press (Trans (Trans/Conf)
 Dial 5999 (voicemail extension)
 Enter the extension number followed by the #

key

 Hang up imm ed iately to transfer call to voicemail

CONFERENCE CALLS

 With a call on the line, press the key (Trans/Conf)
 Dial second party (inter nal or external)

 Press the

key again to bring all parties together

Repeat the process to add more callers to the conference
The maximum is an 8-party conference (includes yourself)

3

PLACE YOUR PHONE IN DO-NOT-DISTURB (DND)

 Press DND to turn Do-Not-Disturb ON

or OFF

(key will light when DND is ON)

DIALING 911

The 911 emergency number is designed to provide

immediate access to emergency services.

 Dial 911

Verify your location and state the nature of the emergency



or 9911

REDIAL dials the last outside number (not extensions)

*APPLICATIONS Provides primary access to phone settings.

Press the blue Applications key to access…

• Call History: Displays Caller ID info (if available) for missed or received calls,
plus dialed call info, for the last 20 events (combined total).

• Call Forwarding: Forward calls (instead of going to voicemail).

• Settings: Programming your phone. See below…

• Call Info: Information about the last received call.

*SETTINGS Allows you to make adjustments to your phone, including…

Press the blue Applications key, th en press Settings to access…

• Programmable Keys: Use to assign features to available keys [next page].

• Contrast: Adjust display contrast of your phone.

• Audio Feedback: Allows volume adjustment of error beeps.

*SUPERKEY (if programmed) Appears on one of the Programmable Keys

pages, allowing access to various functions. Press the No softkey
to advance from one item to the next. Press SUPERKEY a second
time to exit the menus. Some of the more popular functions are…

• Phonebook: Displays internal directory at your location.

• Personal Keys:

(Use Settings  Programmable Keys instead [next page])

• Timed Reminder: Used as an alar m clock.

• Ringer Adjust: Adjusts ring pitch & ring volume.

(Use volume keys to scroll through choices)

*Note: You will also see functions that are NOT enabled / activated on your system.

For programming keys, but not label text.

Phone Book

No

4

)

USING THE SETTINGS APPLICATION

 Press the blue Applications key, then press Settings

The displ ay upda te s

(yours may be slightly different than shown).

Prompts appear in the Information

(upper) portion of the screen.

The Footer show s how ma ny options

are available for that step.

The example says 12 items, 1-8

.

PROGRAMMING
SPEED-CALL KEYS

Blue text refl ects the display pr om pt.

Green text reflect s a key press.

 Press the blue Applications

key, then press Settings

 Press Programmable Keys
 Select a key to program on any page
 Assign a feature to this key

 Press Speed Call
 Press Edit Label

Enter letters much as you would on a
cell phone. Multiple presses of a key
on the keypad will cycle through
lower-case then upper-case letters.
Pause and the letter is inserted.

(Caution: A slight pause may insert the
wrong letter. Use Backspace to correc t.)

Insert a space by pressing .

 Press Save when done
 Press Edit Number

(unless already done above)

(note the 6

pages of options, [some will not work])

(save name)

Select an item below to

Close
User Informat ion

Programmable Keys
Languages
Text Size
Call Notificati on
Brightness and Cont rast
Screen Saver
Audio Feedback

Settings (12 items

Label:

Backspace
Keyboard
Save
Cancel

1-8

 Use the keypad to enter .9. for an

outside line, then continue entering the
rest of the phone number

 Press Save when done

(save number)



Cursor



 Press Save to save the entire entry
 Press Close if done, or begin to program another key
 Press Close again to exit the Settings menus
 Test the Speed-Call key to verify correct programming

5

Set Up Your Voice Mail Box (6510 VM System)

(Use for initial set up of a new voice mailbox only)

NOTE: ALL steps below must be completed. If any are skipped, ALL will need to be redone.

Press the V-Mail key

If not at your phone, see “Accessing…” instructions below.

If asked

A tutorial will play instructing you on setting up your mailbox.

Do NOT skip any step (even if given the option). Press # when completed with each step.

Press # when done recording!

to “Enter your password”, enter 1111 (initial temporary password)

The voice mail system will:

1.

Prompt you to change your Password (4-15 digits)

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

2.

Prompt you to record your Personal Greeting

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

3

. Prompt you to record your Busy Greeting

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

4.

Prompt you to record your Unavailable Greeting

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

5.

Prompt you to record your Name

You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip

Contin ue through th e tut o rial until yo u hear the atten d ant say that your mailbox i s fully set up!

SAMPLE GREETING:

Hi! This is _____________ of _____________. I’m unable to take your call at the
moment. Please leave a brief message and I will return your call as soon as I can.
(Optional) Press zero if you need immediate assistance

ACCESSING VOICE MAIL MESSAGES

ACCESSING VOICE MAIL from your own phone

• Press the V-Mail key

• Enter your password

ACCESSING VOICE MAIL from a different phone

Note: Mailbox of used phone mus t be setup first or this will not work .

• Dial voicemail extension 5999

• When system answers, press the * key

• When asked enter your extension & p assword

ACCESSING VOICE MAIL when away from the office

• Call [phone]

• When system answers press the * key

• When asked enter your extension & p assword

6

VOICEMAIL M AIN MENU

7 Play Play Unread and Read message(s)
6 M
5 L
2 A
8 U
3 F

0
#

9 eX

ake Record and send message

ist Call a contact from your contact list

vailability Set availability status (next page)
ser Options See User Options (next pa ge)

olders A ccess oth er Messa ge Fol ders

Transfer to 0 Transfer to the Attendant
Dial ext # Allows you to dial an extension

it Exit menus

OTHER MENUS (here an d next p age)

7 Play a Message

Select type of message to play

Note: you wil l only hear the voice pro m pt s below if you have both
read and unread mes s ages in your inbox simult aneously

1 Unread Messages (v oi c e prompt)

Read Messages (voice prompt)

2

Deleted Messages (silent option)

3
9

All Messages (voice prompt)

Available at a ny tim e d ur in g pla yb ac k, an no un ce d by th e
attendant after a message has completed playing:

7 P
2 A
4 G
5 K
3 D

#

6 M
9 eX
8 U

1

While message is playing:

* 1
* *
* #

lay Agai n Repeat mess a ge just played

nswer Answer message (internal only)

ive* Send message to ano th er mai l box
eep Keep message
iscard Discard message (Hear “Message Moved”)

Print to fax N/A

ake Make a new message

it Exit to main menu

nread Mark unread and skip to next message

Timestamp Plays timestamp and envelope

Pause Pause for 5 seconds

Rewind Rewinds message 5 seconds

Fast Forward Fast forward 5 seconds

7

2 Availability

The system responds: ‘You are (availability) and your status is _____.’

2 A
4 G

vailability Check your availability

reeting Listen to current unavailable greeting

Review Review current gre eti ng

1
2

Record R ecord a new greeting (or rereco rd current)

ANY KEY Keep the current gr eeting

7 L

ocation Choose a location setting

3 D
6 M
4 H
5 L
8 U
2 A

1

esk Set location to Desk

eeting Set location to Meeting

ome Set location to Home

unch Set location to Lunch

ser Set location to User Defined
bsence Set location to Extended Absence

Default Set location to Default Location

 Calendar Set location to Locations Calendar

eXit Set location to

9

9 eX

it Return to the Main Menu

6 Making and Sending Messages

• Enter destinatio n mailb ox nu mber or Distribution List
(press , follow ed by the list numbe r)

• Press 1 if destination is correct or press 2 if incorrect and re-enter

• Record the message then press #

Aft er message is recorded

9 Send Exit and send your message

7 Review Listen to the message you just recorded
3 Discard Discard the message
2 Append Add to your recorded message
6 Message Addressing Options (4 options listed next)

2 Confi de nt ia l – Receiver cannot forward the message
7 Receipt – Receive notice when your message is heard
8 Urgent – Place this message first in the destination mailbox
9 Exit Message Addressing Options - Exit the options menu

ser Options

8 U

4 G
2 B

5 L
6 O

reetings Record your greetings

ersonal Change Personal Greeting

7 P

usy Change Busy Greeting

ocation Record Locatio n Gre etin g

ptional Custom* Record Custom Greeting(s)*

8

1 Record Record an Option al G reeti ng

2 A
4 I
9 eX

6 Name Record your name
7 P
5 Distribution L

3 F
2 A
9 eX

*Optional Custom greetings require a 2-digit designation (01; 02; 03; etc.) that must

be enabled when you want to use it, and disabled when you want to turn it off,
as in a vacation greeting. Optional greetings over-ride all Personal greetings.

nternal Record Internal Greet ing

When accessing a greeting press 1 to review, 2 to record, any other key to skip
After recording pres s 1

asscode Change your pass cod e (4- 15 di gits)

ax Set default fax number

dditional Set additional options

it Exit User Options Menu

ctivate Activate an Optional Greeting

it Exit to main menu

to accept, 2 to rerecord, 3 to delete, 4 to review

ist Set up and send messages to more than

one mailbox at a time. You create a
group numb er an d gro up na me.

Notes:

9

The phone system that you have purchased offers many
benefits to individuals and businesses alike. No doubt
many of you probably know of other businesses (friends,
family, associate s, and neighbor s) tha t are:

1. Moving 4. Want new technology

2. Expanding 5. Have mu ltiple sites t o connect

3. Simply need a new phone system or voicemail system
All of these are good candidates for new phone systems.
Assuming you are sa tisfied with the products and service s

we offer, we would enjoy the opportunity to speak with
your associates to determine if we have a solution for
their telecom needs. Eschelon Telecom, Inc. pays a
$50.00 or 1% referral fee (whichever is greater) for
referrals to whom we can provide a solution.

Please contact us with referral information you may have
including business name, telephone number, and contact
person (please let us know whether or not we can use
your name when con tacting these busi nesses) .

Integra Telecom
6160 Golden Hills Dr.
Golden Valley, MN 55416
[phone]

10