Ingenico Tetra Move/5000 Quick Reference Manual
Quick Reference Guide
Retail
Application
Ingenico Tetra
United States
© 2018 Elavon Inc. Elavon is a registered trademark in the United States and other countries. This document
is prepared by Elavon as a service for its customers. The information presented is general in nature and may
not apply to your specific situation. RTL-QRG-1366-1118
TIPS FOR PROCESSING
• Press ENTER to access the Main Menu from the
idle screen
• To scroll through the menu, use the up and down
arrows
• Select the number that corresponds to the menu
option of choice or press ENTER when the
selection is highlighted
Retail Application
F1 / START
ENTER / YES
BACKSPACE /
DELETE
CANCEL /
BACK / NO
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Retail Application
The following prompts may appear depending on terminal setup, card type and/or
entry method.
Clerk Prompts:
• Enter Clerk ID and press ENTER
• If prompted, select YES to Add Clerk ID
• If prompted, enter Clerk Name and
press ENTER
Debit Cash Back Prompts:
• Select YES for cash back or NO to
bypass
• Enter cash back amount and press
ENTER
• Select ACCEPT to confirm amount or
CHANGE to return to previous screen
Invoice/Ticket Prompt:
• Enter Invoice or Ticket # and press
ENTER
Manually-Keyed Security Prompts:
• Enter the CVV2 code and press ENTER
• Select YES or NO to indicate card
presence
• Enter the address and press ENTER
• Enter the zip code and press ENTER
Purchasing, Business, or Commercial
Card Prompts:
• Press 2 for Purchasing Card
• Enter the Customer PO Number and
press ENTER
• Enter the Tax Amount and press
ENTER
• If prompted, select YES if Tax Exempt
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Retail Application
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CREDIT/DEBIT SALE
• Select SALE
• Select CREDIT or DEBIT
• If prompted, enter password and press ENTER
• Enter the amount and press ENTER
• Swipe, insert, or tap card, or manually enter the account # and press ENTER
• If manually keyed, enter the expiration date and press ENTER
• Select ACCEPT to confirm amount or CHANGE to change the amount
• If prompted, enter PIN or press ENTER to Bypass
• If prompted, enter the last 4 digits of the account # and press ENTER
• If prompted “Approved: $xx.xx, AMOUNT DUE: $xx.xx,” select CONTINUE and
then collect remaining amount due with a different card or another form of payment,
or select CANCEL to reverse the authorization and cancel the transaction.
(The transaction processes and a Merchant Copy of the receipt prints)
• Select YES to print Customer Copy
• If manually keyed, Imprint Card and press ENTER
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