Ingenico i3010, 3010 Installation Manual

Introduction

The Ingenico 3010 is a peripheral data entry device that allows

the customer to enter a personal identification number (PIN)

and encrypts the PIN for security purposes. The Ingenico 3010

connects to a payment terminal, such as an Elite 510 or

Ingenico 5100. The Ingenico 3010 may also be connected to an

ECR or PC. The application running on the payment terminal

or PC directs all Ingenico 3010 operations, including the

exchange of information with the host computer.

The application in the payment terminal or PC directs all PIN

pad device operations (such as text display and PIN entry

sequences) by sending message packets. For information on

message packets, refer to the Ingenico 3010 Programming

Guide.

The Ingenico 3010 has the following features:

1. Disconnect power to the payment terminal. All cabling

 Two line, 16 character display

 Supports Triple DES encryption for both Master/Session

and DUKPT key encryption

Connecting the PIN Pad

To connect the Ingenico 3010 to a payment terminal, such as

an Elite 510 or 710 point of sale terminal:

noise filters, or un-interruptible power supplies (UPS) can help

avoid device failure when using the Ingenico 3010 in an

electrically hostile environment.

their presence can result in the corruption of Ingenico 3010

memory, which would require reloading keys and other

customized programming. The use of surge suppressers, torrid

Noisy power, power disruptions, and environmental ESD may

have harmful effects with respect to Ingenico 3010 operations.

These factors do not usually result in permanent damage, but

protection against power line transient noise and

environmental electrostatic discharges (ESD). However, there

are environments which exceed these standards.

 Excessive electrical noise

The Ingenico 3010 meets or exceeds high standards for

Unpacking the Box

To unpack the Ingenico 3010:

Selecting the Installation Site

Determine a location for the Ingenico 3010 that allow for easy

use and offers adequate ventilation and protection.

Keep the Ingenico 3010 away from:

 Excessive heat

 Oil or moisture

 Excessive dust

 Direct sunlight

5. The Ingenico 3010 powers up when the payment terminal

is powered up.

appropriate port.

 For any other device, consult the documentation that

accompanies your payment terminal to determine the

5. Replace all the packing materials, close the lid, and save

the carton for re-packing for future transport.

 On the Elite 510, use the COM3 port.

 On the Elite 710, use the RS232 port.

table or counter top.

potential for further damage to the unit or

connected equipment.

4. Insert the other end of the cable into the appropriate 6-pin

DIN port in the back of the payment terminal.

Ingenico.

If the Ingenico 3010 has been damaged, do not

use it; there is a danger of electrical shock and a

2. Remove the Ingenico 3010 from the shipping carton.

3. Remove the protective plastic wrap and place the unit on a

4. Remove the protective plastic wrap from the display panel.

1. Inspect the shipping carton and its contents for damage. If

the Ingenico 3010 has been damaged during shipment, file

a claim immediately with the shipping company and notify

appropriate digits and presses [OK] to complete the entry. The

customer can erase the last key entered by pressing [Clear],

and cancel a transaction by pressing [Cancel].

3. Insert the 4-position modular plug on the PIN pad cable

into the jack in the back of the Ingenico 3010, as shown in

Figure 3.

 16-key (4x4) keypad

The keypad can be used for PIN and data entry. When the

display prompts for PIN entry, the customer presses the

2. Ground yourself before connecting any cables. Do not

should be done with the power off.

touch any connector or port pins.

Ingenico

3010

Elite 510

Cleaning

Clean the Ingenico 3010 as required by using a clean, slightly

damp cloth with water and a mild soap or cleaner. Do not use

Troubleshooting

If you encounter a problem in Ingenico 3010 operation, use the

reference manual.

2. For persistent problems, contact an

to the solutions in Display Panel does

not work.

Ingenico service representative.

Keypad does

not respond

4. For persistent problems, contact an

1. Check your display panel. If the wrong

Ingenico service representative.

or no characters are displayed, refer

3. The payment terminal’s application

supplying sufficient power. Substitute

the payment terminal’s power pack

with anot her power pack.

program might not be loaded

correctly—try downloading the

application program and try again.

does not work

2. Check the payment terminal’s AC

make sur e that they are firmly

attached.

outlet to ensure that the outlet is

Error Messages

For an explan ation of the prompts and error messages that can

appear on the Ingenico 3010 display panel, refer to the

Ingenico 3010 Programming Guide or your application’s

following troubleshooting guide to fix the problem.

Problem Possible Solution

Display Panel

 Always apply the cleaner to a cloth before

 Do not spray liquid cleaners directly on the

cleaning the Ingenico 3010.

1. Check all the cable connections to

unit.

harsh chemicals.

To prevent damage to the Ingenico 3010 from

liquids:

Returning the Ingenico 3010

Unless explicitly instructed by an Ingenico service

representative, do not attempt any service, adjustments, or

repairs on the Ingenico 3010. Such action can invalidate your

warranty.

If your equipment failure cannot be resolved by your own

support staff, contact the appropriate Ingenico service center

listed below. Make sure to have the Ingenico 3010 serial

number at hand when you make the call.

In the USA: In Canada:

TotalCARE TotalCARE

1011 Mansell Road 6520 Gottardo

Roswell, Georgia 30076 Mississauga, Ontario L5T 2A2

[phone] or [phone] or

[phone] (905) 795–8221

Compliance

US Federal Communications Commission

This device complies with Part 15 of the FCC rules. Operation

is subject to the following two conditions:

 This device may not cause harmful interference.

 This device mu st accept any interference received,

including interference that may cause undesired operation.

Ingenico 3010 Installation Guide

Part Number DL00483, Revision B

Released Dec. 08, 2004

Copyright © 2004, Ingenico. All rights reserved.

79 Torbarrie Road, Toronto, Ontario, Canada, M3L 1G5

6195 Shiloh Road, Suite D, Alpharetta, Georgia 30005

Tel: [phone] Fax: [phone]

www.ingenico.ca

Tel: [phone] Fax: [phone]

Ingenico Canada Ltd.

www.ingenico-us.com

Ingenico Inc.

Ingenicoo3010

InstallationoGuide