Ingenico FLEX IPP320 Installation Manual
FLEX iPP320
PAYMENT TERMINAL INSTALLATION GUIDE
Prepared by : Frédérick Matte
Technical Support Advisor
Bell Canada
Created : January 24th, 2012
Revised : July 11th, 2014
2
Frédérick Matte
Version: 1.0
January 24th, 2012
Original version
Frédérick Matte
Version: 1.10
October 29th, 2012
Minor adjustments
Frédérick Matte
Version: 1.20
April 18th, 2013
Cosmetic changes
from Desjardins
Frédérick Matte
Version: 1.30
June 14th, 2013
Modifications for
application release 5.xx
Frédérick Matte
Version 1.40
April 4th, 2014
Modifications for
application release 6.1x
Frédérick Matte
Version 1.50
July 10th, 2014
Modifications for
application release 7.0x
History of updates
AUTHOR VERSION DATE COMMENTS
following comments
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Table of Contents
FLEX IPP320 PIN pad installation ........................................................................................................... 4
I. Required hardware ............................................................................................................................ 5
II. Connecting the terminal .................................................................................................................... 6
1. Connect the communication cable(s) (based on the installation type) ......................................... 6
o Serial connection to the Point-of-sale System .......................................................................... 6
o IP connection to Point-of-sale System ...................................................................................... 7
2. Connect the power supply ............................................................................................................. 8
III. Starting up the terminal ................................................................................................................. 9
1. Checking the PIN pad configuration ............................................................................................. 9
o Check the terminal identification (terminal number)................................................................ 9
o Check the host communication mode ....................................................................................... 9
o Check the communication mode to the Point-of-sale System ................................................ 10
2. Initializing the PIN pad ............................................................................................................... 10
3. Download .................................................................................................................................... 11
4. Registering the Point-of-sale System’s IP address ..................................................................... 11
IV. Training ....................................................................................................................................... 13
Chip cards ....................................................................................................................................... 13
The terminal .................................................................................................................................... 13
Configuration and troubleshooting mode ....................................................................................... 13
Procedures to be used in the event of a failure ............................................................................... 14
Problem closing a batch .................................................................................................................. 14
V. Completing the installation ............................................................................................................. 15
Appendix A – Config. report .................................................................................................................. 16
Appendix B – Configuration ................................................................................................................... 19
1. Host communication mode configuration ................................................................................... 19
o IP communication mode configuration ................................................................................... 19
2. Configuration of communication mode to Point-of-sale System ............................................... 21
o Configuration of serial communication mode ........................................................................ 21
o Configuration of IP communication mode ............................................................................. 21
3. Terminal number configuration .................................................................................................. 22
Appendix C – IP status ........................................................................................................................... 24
Appendix D - Troubleshooting ............................................................................................................... 27
1. Between the Payment Terminal and the Desjardins host............................................................ 27
2. Between the PIN pad and the Point-of-sale System ................................................................... 29
Appendix E – Quick start ........................................................................................................................ 32
Table 1 - List of FLEX Payment Terminal return codes ........................................................................ 30
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FLEX IPP320 PIN pad installation
This guide is intended for the distributor mandated by the merchant to install the Desjardins iPP320
PIN p a d terminals requ ir ed for use with the FLEX integrated pa yment solution in the store. It provides
details of all the steps the installer must complete to prepare, start up and present the terminal to the
merchant.
The steps are, in order:
- Install the terminal
o Connect the communication cable
o Connect to the Point-of-sale System
o Plug in the power supply
- Start up the terminal
o Check the terminal configuration
o Initialize
o Download
o Register the Point-of-sale System’s IP address
- Train the user
The following sections describe each of these steps in detail.
1
2
IMPORTANT – INSTALLATION PREREQUISITE
Check the equipment configuration before going to the merchant location, to make
sure you have the correct equipment with you – i.e. that which has been
preconfigured for this specific merchant. To do this, follow the
pad configuration” procedure on page 9 of this document.
1
For Serial communication between the terminal and Point-of-sale Syste m
2
Required only for IP communication between the terminal and Point-of-sale System.
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“Checking the PIN
5
INSTALLATION TYPE
IP connection to Host +
System
IP connection to Host +
System
Terminal
supply)
- Network cable (3 m)
part no. DB9-M/FSPEC-10)
- User guide
- “Introduction to the chip card” brochure
- Credit test card (magnetic stripe)
I. Required hardware
(includes power
Cables
Documentation
Cards
IP connection to Point-of-sale
iPP320 PIN pad with Bell’s payment
application
- iPP320 Ethernet cable (2 meters,
part no. 296106335)
- Credit test card (chip)
- Debit test card (magnetic stripe)
- Debit test card (chip)
serial connection to Point-of-sale
iPP320 PIN pad with Bell’s payment
application
- « Magicbox » adaptor for IPP320 (2
meters, part no. 296121027)
- « null modem » serial cable (2 meters,
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II. Connecting the terminal
This section describes the different connections required for the device to operate correctly.
1. Connect the communicati on cabl e (s) (ba s e d on t he installation type)
A single connection is needed at the back of the FLEX PIN pad, regardless of the
communication mode used to the Point-of-sale System and to the Desjardins host. The type of
cable used, however, differs depending on the context.
N.B. The FLEX PIN pad permits only IP connection to the Desjardins host.
o Serial connection to the Point-of-sale System
• The PIN pad must first be connected to a special adaptor called “Magic box”
(part number 296121027). This adaptor has sever al interfaces, t hus allowing for
different types of connection to the Point-of-sale System and to the host.
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• A Category 5 networkin g cable will be used to att ach the "Magic Box" adaptor
to the Local Area Network (LAN) for communication with the host.
• A serial "null modem" cable (pa rt number DB9-M/FSPEC-10) will connect the
"Magic Box " adaptor cable to the Point-of-sale System.
o IP connection to Point-of-sale System
• The connection to the Point-of-sale S ystem in IP mode uses th e same interface
and cable as for IP communication to the Desjardins host – Ethernet iPP320
cable (part no 296106335). No additional connection is required. (Note that the
“Magic box” adaptor with a category 5 networking cable could also be used)
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2. Connect the power supply
o The power supply must be connected to the cable that links the Payment Terminal to the
Point-of-sale System or to the network.
Connection of power supply for an IP link to Point-of-sale System
Connection of power supply for a serial link to Point-of-sale System
N.B. The power supply cable must be the last one connected in order to ensure that the PIN pad
detects and initializes the appropriate interfaces during start-up.
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III. Starting up the terminal
This section describes the steps for starting up the FLEX IPP320 PIN pad. It contains the procedure for
validating the device configuration and initializing the Payment Terminal as well as for downloading
and activating the required application.
1. Checking the PIN pad configuration
These steps allow you to confirm the terminal preconfiguration for communication mode (to
the host and to the Point-of-sale System) and for identification to the Desjardins host.
o Check the terminal identification (terminal number)
• On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
• Press F1, the terminal displays (Main menu) screen.
• Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
• Using F2 or F3 to navigate, select (Config. report) and press the green key.
• Select (Merchant Info ) and press the green key.
• The terminal displays configuration data related to the merchant’s
identification. To validate the PIN pad’s configured terminal number, look at
the line that starts with RETLRxxxxxxyy (it may be necessary to scroll down
using the F2 key in order to see this line). See Appendix A for details.
o Check the host communication mode
• On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
• Press F1, the terminal displays (Main menu) screen.
• Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
• Using F2 or F3 to navigate, select (Config. report) and press the green key.
• Select (Modem & Network) then press the green key.
• The terminal displays the current host communication parameters (scrolling
with F2 key might be necessary; see Appendix A for details).
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o Check the communication mode to the Point-of-sale System
• On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
• Press F1, the terminal displays (Main menu) screen.
• Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
• Using F2 or F3 to navigate, select (Config. report) and press the green key.
• Select (POS Comm.) then press the green key.
• The terminal displays the current settings for communication to the Point-of-
sale System (scrolling with F2 key might be necessary in order to see the
pertinent information; see Appendix A for details).
2. Initializing the PIN pad
Initializing the PIN pad associates it with its configuration at the Desjardins host. Transactions
cannot be performed by the PIN pad until it has been initialized. Initialization involves three
steps: keys initialization, terminal initialization and public keys initialization.
IMPORTANT: The termin al must be activated at t he Desjardins host before you can proceed
with initialization. To have the terminal activated:
Call 514-281-2880 (toll-free 1-800-363-3514), select 9 for English, than option 1 and
option 4.
Once the terminal has been activated at the Desjardins host:
o On the idle screen, if «MENU» is not displayed above the F1 key, press the yellow key
followed by the “0” key to unlock the terminal menus.
o Press F1, the terminal displays (Main menu) screen.
o Select (Configuration) then press the green key, the terminal enters (Configuration)
screen.
o Using F2 or F3 to navigate, select (Initialize) and press the green key.
o Select (Initialize POS) then press the green key.
o The terminal displays (Please wait). The three required initialization types will launch
automatically:
• Keys initialization
• Terminal initialization
• Public keys initialisation
o During the entire initialization process the terminal displays (Please wait).
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