User Manual
IT-8500 PLUS
Your Chair
External Structure
Speaker
Pillow
Backrest cushion
Seat cushion
Footrest
Internal Structure
Back cover
Arm Panel
Back Heat
Waist Airbags
Seat Wave Mechanism
Head Airbags
Shoulder Airbags
Massage mechanism
Arm Airbags
Buttocks Airbags
Calf Airbags
Feet Airbags
Foot Rollers
Welcome to
THE ULTIMATE MASSAGE EXPERIENCE
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve
made a great choice.
With over a decade of experience designing, building and servicing massage
chairs, Infinity takes pride in every chair sold, including yours. We are here for you.
The US-based Customer Care team can be reached at (603) 910-5000 or visit us
online at www.infinitymassagechairs.com and find valuable self service resources
under the SUPPORT tab, including electronic copies of all documents and video
tutorials.
Inside this manual, you will find everything you need to setup and safely enjoy
your chair. Please review the entire manual before assembling or using your chair.
If you are assembling the chair yourself, please see the Assembly Guide next and
reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it
in the remote pocket as a tool to get to know all the features of your new chair.
Get ready to sit back, Relax and enjoy the Ultimate Massage Experience.
Register your product at www.infinitymassagechairs.com/
warranty to ensure it is in our system. This will simplify the
warranty process should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
@infinitymassagechairs@infinitymassagechairs
We know you cant wait to sit in your new Infinity Massage chair!
Take a picture of you enjoying the ultimate massage experience
and make sure to tag us on social media with the hashtag
#lovemyinfinitychair
@infinity_chairs@infinity_chairs
@infinitymassagechairs@infinitymassagechairs
SCAN CODE
Chair Features
Body Scanning
Voice Demo
Zero Gravity
See page 19
Lumbar heat
See page 13
Changing
Language
A
Waist twist
seat
See page 19
Bluetooth
See page 14
Manual Massage
Customization
See page 18See page 16See page 16
Nature Sounds
See page 15See page 9
Foot Rollers
See page 13 & 19
Table of Contents
Before Getting Started
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
Chair Setup
Getting Comfortable
Main Power Switch
Adjust Pillow
Body Scanning
Reduce the Intensity of Your Massage
Getting Out Of The Chair
Taking Control
Auto Programs
Airbag Massage
Airbag Region
Airbag Intensity
Back Heat
Foot Rollers
Set Your Environment
Time
Bluetooth Audio
Sounds
Volume
Demo Voice
Settings
Language
Bluetooth Audio
Beep
Remote Control Screen Idle
Build Your Own
Manual Programs
Back Massage Technique Mode
Massage Part (Back Region)
Back Node Width
Massage Speed
Foot Rollers
Zero Gravity
Sway
Staying Safe
Fixing Issues
Specifications
Trouble Shooting
Frequently Asked Questions
6
6
6
7
7
8
8
8
9
9
9
10
12
12
12
13
13
14
14
15
16
16
16
17
17
17
18
18
18
18
19
19
19
19
20
22
22
23
Before Getting Started
Installation Site
Clearance Space for the Chair
- 14” clearance for the recline of the backrest; 16” clearance for the extension of footrest
and sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
14” 16”
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- When the massage chair sliding forwards or back, please check to make sure there is no children, pets or
other obstacles around to avoid accident.
Floor Protection
We recommend to place a piece of thin carpet or soft mat underneath it to avoid damaging
the floor.
Massage chair
Floor
Carpet
- Do not use the massage chair in high moisture environment such as near swimming pool or bathroom to
prevent electric shock accident.
WARNING
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
6
Move Methods
- Apply pressure to the back of the massage chair from behind to pivot on the Castors.
Have a second person up front to guide the Footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not pull on the side arms.
- Do not move the chair when there is user inside.
- To carry this product, do not lift by the footrest or armrest, hold the chassis and steady the backrest (have 4
CAUTION
or more people to carry the product).
Connect to Power
Plug into a 110V grounded outlet.
This product must be grounded. If it should malfunction or breakdown, grounding
provides a path of least resistance for electric current to reduce the risk of electric
shock. This product is equipped with a cord having an equipment-grounding
conductor and a grounding plug. The plug must be plugged into an appropriate
outlet that is properly installed and grounded in accordance with all local codes
and ordinances.
- Ensure there is no damage to the supply cord before switching on the massage chair.
- Ensure that the main power switch is turned off before connecting to power
CAUTION
7
Chair Setup
Getting Comfortable
Main Power Switch
To power up the chair, flip the main power switch located on the back of the base of the
chair to ON.
Main power switch
Tube fuse
Power cord input
- Children should be supervised to ensure that they do not play with the chair or touch the power box.
- Always unplug the massage chair from the electrical outlet immediately after use.
- Unplug from outlet during thunder or lightening storms, and before putting on or taking off parts.
- Turn off the power switch and unplug the massage chair from the electrical outlet while not in use to avoid
CAUTION
children power on the massage chair accidentally.
- When not in use for a long period of time,we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
Adjust Pillow
Take a seat in the chair and take note of where the neck pillow rests on your neck. Adjust
the pillow so that it rests comfortably in the arch of your neck. Do this by removing it from
the velcro, aligning it, and then reattaching to the velcro once it is in the desired position.
8
Smart tip: To increase intensity in the neck
and shoulder region, flip the pillow or the
pillow and pillow pad up so you lay directly
on the seat backpad.
Body Scanning
Select any auto program and press the OK button. The chair will automatically begin
scanning your body, mapping your back, shoulders, and neck. During this process it is
importing to remain seated back into the chair without lifting your head.
The scan can be viewed on the remote control screen. If fine tuning is needed just after
your body scan, wait for the shoulder adjust prompt to appear and then use the Back
Adjustment buttons to move the massage rollers up or down for the perfect shoulder
kneading position.
Sports Refresh
left image will be of
the body scanning
body sensing...
screen
Home key to select function
10min
Sports Refresh
body sensing...
Home key to select function
10min
Shoulder adjust
Reduce the Intensity of your Massage - Manually
To make the massage less intense, you can add the back pad to the seat back of your chair,
or you can also fold down the neck rest to provide more cushioning between you and the
massage mechanism in the seat back. To make the foot rollers less intense, make sure the
foot pads that came with the chair are inserted into the bottom of the footrest.
Getting out of the Chair
To easily exit the chair at any time, press the ON/OFF power button on the remote control
to restore the chair to the upright position.
9
Taking Control
Auto Programs
Press AUTO to jump to the Auto Program
menu. Select among 7 Auto Programs by
navigating down to it, then select by hitting
OK. The display screen will show the In-Use
screen.
While running any Auto Program, you can
select a different Auto Program or go into
Manual mode at any time. You do not need
for that program to end.
Program Icon
Sports Refresh
Extension
HOME
Press arrow keys to select
AUTO
Sports Refresh
Extension
Rest & Sleep
Working Relief
Neck & Shoulder
Waist & Spine
Demo
Press arrow keys to select
Rest & Sleep
Working Relief
Neck & Shoulder
Waist & Spine
Demo
10
What for? Description
Soothe muscles after sports
activities and exercise.
This program is the best choice to
relax tired muscles and increase
physical vigor.
Try this program as you prepare
your body to rest for the night.
This is a great program for people
who work at a desk or travel a lot.
This program relieves neck and
shoulder pain
To relieve lower back pain Focuses on the lumbar vertebra with targeted
To gain a quick understanding of
what each auto program has to
offer.
Relaxes muscles and speeds up recovery time after
intense exercise by promoting circulation.
Inspired by Thai massage. The strong kneading and
stretching functions effectively decompress the
entire body.
Kneads the entire body with a gradual lightening of
intensity massage to relieve tired muscles.
Performs a strong massage to ease muscles and
recuperate the body.
Selected neck & shoulder massage techniques for
soothing pain and tension in the neck and shoulders.
massage to relieve tension in this area.
A quick show of massage chair’s features and
functions. That can be accompanied by an
explanatory voice over. The voice can be turned off
and on in SOUNDS.
11
Taking Control
Airbag Massage
Press AIRBAG from Home display, press up or down button to navigate among PART and
FORCE. Select by pressing OK.
PART allows you to select which airbags to use. Select Full for all airbags. Otherwise pick
and choose amongst the other Parts to turn them on or off. You may select more than one
Part. To turn off all Airbags, select any lit parts and hit OK to turn off. When no Parts are lit,
all airbags are off.
HOME
Press arrow keys to select
AIRBAG
PART
FORCE
Press arrow keys to select
Full
Arm & Shoulder
Leg &Foot
Neck & Back
Buttock
Airbag Region
Navigate to PART, press right button, then use the up or down button
to select your desired airbag region: Full, Arm & Shoulder, Back and
Waist, Leg & Foot, Buttock. Press OK button to select the airbag
region.
Airbag Intensity
Navigate to FORCE, press right button, then use the up or down
button to select your desired intensity: 1 = light, 5 = firm, or Off. Press
OK button to select the airbag intensity.
AIRBAG
PART
FORCE
Off
Press arrow keys to select
AIRBAG
PART
FORCE
Press arrow keys to select
PART
FORCE
Full
Arm & Shoulder
Leg &Foot
Neck & Back
Buttock
AIRBAG
While the in-use screen is displayed during a massage program, press
the left or right button to adjust the airbag intensity (this feature
works in both Auto and Manual program).
12
Off
Press arrow keys to select
Smart tip: Alternatively, you can adjust
Foot Roller Speed by pressing the Foot
Roller button on your remote control.
Pressing this button will cycle through the 3
speeds, and then turn off.
Back Heat
Press HEAT from Home display, press right button, then press up or down button to
navigate to desired heat setting: On or Off. Press OK button to select the heat setting.
HOME
Press arrow keys to select
HEAT
HEAT
Press arrow keys to select
On
Off
Foot Rollers
Select MANUAL from Home display, then press up or down button to navigate to ROLLER.
Press right button, then use the up and down buttons to select your desired foot roller
speed: 1 = slow, 2, 3 = fast, or OFF (deactivate foot roller). Press OK button to select the
speed level you desire.
Alternatively, press the Foot Roller button on your remote control. Pressing this button will
cycle you through the 3 different speed settings, and then turn the foot rollers off. Your
current foot roller speed is displayed in the in-use screen.
HOME
Press arrow keys to select
MANUAL
MODE
PART
WIDTH
SPEED
ROLLER
ZERO
SWAY
Press arrow keys to select
1
2
3
On
13
Set your Environment
Time
Select TIME from Home display, press right button, then press up or down button to select
your desired timer: 10 minutes, 20 minutes, or 30 minutes. Press OK to select your desired
massage timer length. 20 minutes is the default setting.
HOME
Press arrow keys to select
TIME
TIME
Press arrow keys to select
10mins
20mins
30mins
Bluetooth Audio
Your massage chair includes Bluetooth compatibility so you can play and enjoy your favorite
music. To connect your Android or Apple device, press SETTING from Home display, then
press up or down button to navigate to BLUETOOTH. Press right button, then press up
or down button to select your desired bluetooth setting: On or Off. Press OK to select
bluetooth setting.
HOME
LANGUAGE
BLUETOOTH
BEEP
On
Off
Press arrow keys to select
Press arrow keys to select
14
Smart tip: Bluetooth must be ON for
sounds to work. Make sure to go into
settings and turn on Bluetooth before
attempting to listen to sounds.
Sounds
Press SOUNDS from Home display, press right button then press up or down button to
navigate among: PLAY and VOLUME. Press OK button to enter the sounds setting you
desire to control.
HOME
Press arrow keys to select
SOUNDS
SOUND
VOLUME
DEMO VOICE
Press arrow keys to select
White Noise
Ocean Surf
Crickts
Rain
Nature
Sounds What is it?
White Noise
Ocean Surf
Crickets
Rain
Nature
Air Plane
Car Ride
A constant, even loop of pure white noise to mask out distractions
Soothing ocean waves rolling onto the shore
Night time in the suburbs. Churping Crickets, water trickling from a pond, and faint
traffic noises
Quiet, light, refreshing rain falling to the ground
Refreshing sounds of small birds peacefully singing along a tranquil stream.
A Cessna propeller airplane motor idling
Calming inner-city traffic featuring cars, trucks, and motorcycles
SOUND
VOLUME
DEMO VOICE
Press arrow keys to select
Airplane
CarRide
Fireplace
Thunderstorm
Windy Night
Fireplace
Thunderstorm
Windy Night
Crackling of fire in a fireplace
Heavy rainstorm with thunder
Heard from inside a cabin, a howling wind blows constantly outside
Note: Bluetooth must be ON for sounds to work.
15
Set your Environment
Volume
Navigate to VOLUME, press right button, then press up or down button
to select your desired volume setting: 1 (lowest), 2, 3, 4, 5 (highest).
Press OK button to select the volume setting.
Demo Voice
The Auto Program called Demo has a spoken word audio that plays
through the speakers when active. To turn off this Demo Voice,
Navigate to DEMO VOICE press right arrow and select Off then press
OK. If you want to re-active the demo voice you may do so by selecting
On. The Demo Voice is only available in English.
Settings
SOUND
VOLUME
DEMO VOICE
Press arrow keys to select
SOUND
VOLUME
DEMO VOICE
Press arrow keys to select
On
Off
Setting
Press SETTING from Home display, then use the up or down button to
toggle between Language, Bluetooth, or Beep.
Language
Navigate to LANGUAGE, press right button, then use the up or down
button to select your desired language: ENGLISH or CHINESE. Press OK
button to select language.
16
HOME
Press arrow keys to select
LANGUAGE
BLUETOOTH
BEEP
Press arrow keys to select
Smart tip: All settings listed below will be
memorized when you turn off the massage
chair.
Bluetooth Audio
To connect your Android or Apple device, press SETTING from Home
display, then press up or down button to navigate to BLUETOOTH.
Press right button, then press up or down button to select your desired
bluetooth setting: On or Off. Press OK to select bluetooth setting.
Beep
The remote control provides an audible “beep” as feedback. You may
turn this audible beep off. Navigate to BEEP, press right button, then
use the down button to Off. Press OK. To restore the beeping, select
On.
LANGUAGE
BLUETOOTH
BEEP
Press arrow keys to select
LANGUAGE
BLUETOOTH
BEEP
Press arrow keys to select
On
Off
On
Off
Remote Control Screen Idle
Whilst running an Auto Program or Manual mode, the remote control screen will return to
the in-use screen (as shown below) after 10 seconds of being idle.
MANUAL
Speed
Airbag
Width
Roller
Home key to select function
Manual in-use screen Auto Program in-use screen
- Please do not spill water or other liquids on the controller in order to avoid key malfunctions and error codes.
- Please do not place heavy objects on the controller or power cord.
CAUTION
10min
kneading
Sports Refresh
Speed
Airbag
Width
Roller
Home key to select function
10min
kneading
17
Build your own
Manual Programs
In Manual mode you can operate components of your massage chair
individually or combine them to create unique massage scenarios.
Press MANUAL from Home display, press up or down button to
navigate among: MODE, PART, WIDTH, SPEED, ROLLER, ZEROG, and
SWAY.
Back Massage Technique Mode
Navigate to MODE, press right button, then use the up or down button
to select your desired mode: Kneading, Tapping, Knocking, Shiatsu,
Sync. Press OK button to select mode.
Massage Part (Back Region)
Navigate to PART, press right button, then use the up or down button
to select your desired region: Whole, Partial, and Point massage. Press
OK button to select region.
Whole travels the entire length of the track. Partial travels a short
distance and reverses direction for focused relief. Point stops on the
track for targeted relief. Partial and Point location can be fine tuned
using the Back Adjustment arrow up or arrow down buttons
HOME
Press arrow keys to select
MANUAL
Kneading
MODE
Tapping
PART
WIDTH
Knocking
SPEED
Shiatsu
ROLLER
ZERO
SWAY
Press arrow keys to select
MODE
WIDTH
SPEED
ROLLER
ZERO
SWAY
Press arrow keys to select
MANUAL
PART
Sync
Whole
Partial
Point
Back Node Width
Navigate to WIDTH, press right button, then use the up or down button
to select your desired width: Wide, Medium, and Narrow roller width.
Press OK button to select mode. (Massage Width can’t be adjusted
when in Kneading, or Sync Manual modes).
18
MANUAL
PART
Wide
Medium
Narrow
MODE
WIDTH
SPEED
ROLLER
ZERO
SWAY
Press arrow keys to select
Smart tip: Massage Width can’t be
adjusted when in Kneading, or Sync mode
techniques. Massage Speed can’t be
adjusted when in Shiatsu.
Massage Speed
Navigate to SPEED, press right button, then use the up or down button
to select your desired speed: 1 = slow, 6 = fast. Press OK button to
select the speed. (Massage Speed can’t be adjusted when in Shiatsu).
Foot Rollers
Navigate to ROLLER. Press right button, then use the up and down
buttons to select your desired foot roller speed: 1 = slow, 2, 3 = fast, or
OFF (deactivate foot roller). Press OK button to select the speed level
you desire.
Alternatively, press the Foot Roller button on your remote control.
Pressing this button will cycle you through the 3 different speed
settings, and then turn the foot rollers off. Your current foot roller speed
is displayed in the in-use screen.
MANUAL
MODE
PART
WIDTH
SPEED
ROLLER
ZERO
SWAY
Press arrow keys to select
4
5
6
MANUAL
MODE
PART
WIDTH
SPEED
ROLLER
ZERO
SWAY
Press arrow keys to select
1
2
3
On
Zero Gravity
Zero Gravity mode will recline the back and elevate the feet to reduce
the gravitational force on your spine. Navigate to ZERO, press right
button, then use the up or down button to select your desired Zero
Gravity setting: On or Off. Press OK button to select the setting.
Sway
Wave provides a twisting motion at the hips to enhance the
effectiveness of the massage. You can control the speed or turn off this
feature. Navigate to SWAY, press right button, then use the up or down
button to select your desired seat wave speed: 1 = slow, 2, 3 = fast, or
Off (deactivate wave massage). Press OK button to select the wave
speed.
19
MANUAL
MODE
PART
WIDTH
SPEED
ROLLER
ZERO
SWAY
Press arrow keys to select
On
Off
MANUAL
MODE
PART
WIDTH
SPEED
ROLLER
ZERO
SWAY
Press arrow keys to select
1
2
3
Off
Staying Safe
Safety Precautions
Precautions listed below will help to ensure proper use of this appliance.
Read all instructions before using this appliance.
- Improper operation may cause severe personal injury or substantial property damage.
WARNING
- Improper operation may cause personal injury or product damage.
CAUTION
- Prohibited.
- No Disassemble.
Not Suitable For Below Persons
We recommend those with any of the following conditions consult your physician before using.
- Those who are using electronic medical instruments embedded in the body, such as a cardiac pacemaker.
- Those undergoing treatment, especially those who are not feeling well.
- Those with malignant tumors or malignant abscesses. (Need to be supervised)
- Women who are pregnant.
- Those with osteoporosis or a fractured spine.
- Those with skin diseases or those wwith skin injuries.
- Those with a high fever.
- Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons.
WARNING
- The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.
- This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or
mental capabilities, or lack of experience and knowledge, if they have been given supervision or instruction
concerning the use of the appliance in a safe way and understand the hazards involved.
- Children shall not play with the appliance.
- Cleaning and user maintenance shall not be made by children without supervision.
Control Buttons Precautions
- Do not operate the control buttons with wet hands.
- Do not spill water or other liquids onto the control buttons to avoid fault.
WARNING
- Do not lay heavy objects on the controller.
Best Circumstances
- Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock,
or injury to persons.
- Do not use this appliance when ambient temperature is over 40 C.
- Women who are pregnant should not use this chair.
- Do not use this appliance in humid or dusty environment, or when any part of the body is in contact
with plumbing or any similar ground.
- Never operate the appliance with the air openings blocked. Keep the air openings free of lint, hair,
CAUTION
and the like.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
- Please place the product on a flat level floor.
- Do not store near heat or open flame.
- Connect this unit to a properly grounded outlet only. See Grounding Instructions.
20
Cautions Regarding the Adapters and Cord
- Always unplug this appliance from the electrical outlet immediately after using and before cleaning.
- An appliance should never be left unattended when plugged in. Unplug from outlet when not in use.
- Unplug from outlet during thunder or lightening storms, and before putting on or taking off parts.
- Check that the power voltage stated on the rating label corresponds to your local electricity supply.
- Do not use a damp hand to unplug the cord to avoid electric shock
- Do not drag the cord, reach to the front plastic end to unplug it.
- Do not squeeze, over bend, pull hard, or twist the cord.
- Keep the cord away from heated surfaces.
- Do not carry this appliance by supply cord or use cord as a handle.
CAUTION
- Never operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been dropped
or damaged, or dropped into water. Return the appliance to a service center for examination and repair.
- To disconnect, turn all controls to the off position, then remove plug from outlet
- The appliance is only to be used with the power supply unit provided with the appliance.
- It must only be supplied at safety extra low voltage corresponding to the marking on the appliance.
- If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified
person in order to avoid a hazard.
Best Practices for Safe Use
- Only for users who weigh below 300 lbs.
- Use this product only for its intended use as described in this manual. Do not use attachments not
recommended by the manufacturer.
- Appliance should only be used by one person, do not use by two or more persons at the same
time to avoid damage to the product.
- Do not use the product right after a meal, it may cause discomfort.
- Remove personal accessories from arms and empty pockets while using the massage services.
- Check the upholstery under the cushions and other spots, if any damages are present, do not
use it and refer to a qualified service professional for servicing.
- If you feel any abnormal discomfort during the operation of this product, turn off the power
CAUTION
immediately and do not use the product.
- Use of the appliance for 20 minutes each time is highly recommended.
- Make sure there are no obstacles behind the chair and there is enough clearance before adjusting
the backrest or legrest angle.
- Make sure there is no other excessive load pressed on the backrest or legrest besides the user.
- Make sure there are no children, pets or other objects under the backrest or legrest.
- Please be seated properly while using the product.
- Do not drag or push the chair or roll on its caster on wood floor or carpet to avoid damage
- Do not stand on or stack heavy objects on the footrest.
- Do not fall asleep while the product is operating.
- Avoid using the product under the influence of alcohol.
- Never drop or insert any object into any openings.
- If there is any smoke or unusual smell while using, stop using immediately, and unplug the power cord.
- Do not disassemble this product yourself to avoid failure.
- Do not dismantle, fix or modify the product yourself. Please contact authorized dealer or service agent.
21
Fixing Issues
Specifications
Model
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
Fuse
Power Consumption
Safety Standards
Trouble Shooting
No. Symptoms Possible SolutionPossible Causes
1
Noise is heard while in
use
2
Massage Chair does not
start
These noises are normal and
arise from friction between the
massage rollers and the faux
leather cover
- The power cord is not
secured into the socket
- Not switched ON
- The fuse is blown
IT8500 Plus
59 x 31 x 32 (L x W X H)
14”
265
367
300
110V
3.15 AMP
240W
Type 1
No need to take any
measures
- Insert the power plug properly
into the power socket
- Turn on the switch found on
chair side. Then push power
button on remote
- Replace only with a fuse of
same type and rating
No music comes from
3
the speaker
Backrest or footrest can
4
not raise or recline
5
Airbag malfunction
Nature sounds are not
6
playing
If problem remains, please contact Infinity for maintenance.
Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by any
servicing without authorizations. Thank you for you cooperation
The volume is turned to the
lowest setting
Excessive load has been pressed
on the backrest or legrest
The air hose is blocked
Bluetooth is OFF
Adjust the speaker volume
from the mobile device. Make
sure Bluetooth setting on chair
and phone are both ON
Reduce the load and try again
Straight the air hose and
clearout the blockage
Make sure Bluetooth is set
to ON
.
22
Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use body the Pillow and Pillow pad to reduce upper body intensity
2. Use the back pad that came with your chair to reduce back intensity
3. Use the foot bed pads that came with your chair
4. Go into Airbag on the main menu, select air intensity setting 1
- If a specific airbag is too intense, turn off Full and turn only the airbags you want
5. Press the foot roller button until you feel the foot rollers turn off
6. Adjust the recline on the remote. More upright will be less intense. Zero Gravity will be
more intense
Q: I’m not a foot massage person, what should I do?
A: Turn off foot rollers, press the Foot Roller button on your remote control until the rollers
stop. You may also want to turn off the Foot/Calf airbags or reduce the air intensity to level
1. Finally make sure the foot pads are inserted into the foot beds on the foot rest.
Q: My chair is not performing as expected. What should I do?
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it selfhealed. If you are still having an issue, give Infinity a call at 603-910-5000.
Q: Nature sounds are not working on my chair
A: Go to Bluetooth under Settings and make sure it is set to On. Then go to Volume under
Sounds and make sure it is not set on OFF, 1 or 2.
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
23
72 Stard Road, Seabrook, NH
03874
(603) 910-5000
www.infinitymassagechairs.com
Version 2.3
Loading...