IBM eServer 445 xSeries Hardware Maintenance Manual And Troubleshooting Manual

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ERserver



xSeries 445 Type 8870

Hardware Maintenance Manual and Troubleshooting Guide

ER s e r v e r



xSeries 445 Type 8870

Hardware Maintenance Manual and Troubleshooting Guide

Note: Before using this information and the product it supports, read Appendix B, “Notices,” on page

301.

The most recent version of this document is available at http://www.ibm.com/pc/support.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM

Eserver

™

xSeries

Important: This manual is intended for trained servicers who are familiar with IBM

xSeries products. Before servicing an IBM product, be sure to review “Safety information” on page 257.

Important safety information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et

Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

445 Type 8870 server.

Online support

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

WARNING: Handling the cord on this product or cords associated with accessories

sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash

hands after handling.

ADVERTENCIA: El contacto con el cable de este producto o con cables de

accesorios que se venden junto con este producto, pueden exponerle al plomo, un elemento químico que en el estado de California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto.

You can download the most current diagnostic, BIOS flash, and device driver files from http://www.ibm.com/pc/support on the World Wide Web.

iv xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Contents

About this manual . . . . . . . . . . . . . . . . . . . . . . . iii

Important safety information . . . . . . . . . . . . . . . . . . . . iii

Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii

Chapter 1. General information . . . . . . . . . . . . . . . . . . .1

Related publications . . . . . . . . . . . . . . . . . . . . . . .2

Notices and statements used in this book . . . . . . . . . . . . . . .2

Features and specifications . . . . . . . . . . . . . . . . . . . . .3

Server controls and indicators . . . . . . . . . . . . . . . . . . . .4

Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .6

Server power features . . . . . . . . . . . . . . . . . . . . . . .9

Turning on the server . . . . . . . . . . . . . . . . . . . . . .9

Turning off the server . . . . . . . . . . . . . . . . . . . . .10

IBM Director . . . . . . . . . . . . . . . . . . . . . . . . . .11

The UpdateXpress program . . . . . . . . . . . . . . . . . . . .12

Chapter 2. Configuration . . . . . . . . . . . . . . . . . . . . .13

Using the Configuration/Setup Utility program . . . . . . . . . . . . .14

Starting the Configuration/Setup Utility program . . . . . . . . . . . .14

Configuration/Setup Utility menu choices . . . . . . . . . . . . . .14

Remote console redirection . . . . . . . . . . . . . . . . . . .18

Passwords . . . . . . . . . . . . . . . . . . . . . . . . .19

Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .20

ServerGuide features . . . . . . . . . . . . . . . . . . . . .21

Setup and configuration overview . . . . . . . . . . . . . . . . .21

System Partition . . . . . . . . . . . . . . . . . . . . . . .22

Typical operating-system installation . . . . . . . . . . . . . . . .22

Setting up or updating multiple servers . . . . . . . . . . . . . . .23

Installing your operating system without ServerGuide . . . . . . . . . .24

Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . . .24

Updating the integrated system management firmware . . . . . . . . . .24

Using the LSI Logic Configuration Utility program . . . . . . . . . . . .25

Using ServeRAID Manager . . . . . . . . . . . . . . . . . . . .25

Configuring the controller . . . . . . . . . . . . . . . . . . . .26

Viewing the configuration . . . . . . . . . . . . . . . . . . . .29

Getting assistance . . . . . . . . . . . . . . . . . . . . . .30

Remote Supervisor Adapters . . . . . . . . . . . . . . . . . . . .32

Identifying the Remote Supervisor Adapter . . . . . . . . . . . . . .32

Setting up the Remote Supervisor Adapter II-EXA . . . . . . . . . . .33

Setting up the Remote Supervisor Adapter . . . . . . . . . . . . . .44

Using the PXE boot agent utility program . . . . . . . . . . . . . . .60

Starting the PXE boot agent utility program . . . . . . . . . . . . .60

PXE boot agent utility menu choices . . . . . . . . . . . . . . . .60

Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .61

General checkout . . . . . . . . . . . . . . . . . . . . . . . .61

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .63

POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

POST in a partitioned environment . . . . . . . . . . . . . . . .63

Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .65

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . .65

Diagnostic programs and error messages . . . . . . . . . . . . . . .68

Text messages . . . . . . . . . . . . . . . . . . . . . . . .69

Starting the diagnostic programs . . . . . . . . . . . . . . . . .70

Viewing the test log . . . . . . . . . . . . . . . . . . . . . .71

Viewing the System Error log . . . . . . . . . . . . . . . . . .71

Verifying scalability and RXE cabling . . . . . . . . . . . . . . . . .72

Scalability cabling . . . . . . . . . . . . . . . . . . . . . . .73

RXE cabling . . . . . . . . . . . . . . . . . . . . . . . . .73

Testing the scalability and RXE cabling . . . . . . . . . . . . . . .74

Recovering BIOS code . . . . . . . . . . . . . . . . . . . . . .75

Ethernet controller troubleshooting . . . . . . . . . . . . . . . . . .76

Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .79

Installation guidelines . . . . . . . . . . . . . . . . . . . . . .79

Working inside the server with power on . . . . . . . . . . . . . . .79

Handling static-sensitive devices . . . . . . . . . . . . . . . . . .80

System reliability considerations . . . . . . . . . . . . . . . . . .80

Major components of the xSeries 445 . . . . . . . . . . . . . . . .81

Opening the cover . . . . . . . . . . . . . . . . . . . . . . .82

Removing and replacing the bezel . . . . . . . . . . . . . . . . . .83

Removing and replacing a hot-swap power supply . . . . . . . . . . . .84

PCI and PCI-X adapters . . . . . . . . . . . . . . . . . . . . .86

PCI and PCI-X adapter considerations . . . . . . . . . . . . . . .86

Cabling a ServeRAID adapter . . . . . . . . . . . . . . . . . .89

Installing the serial port . . . . . . . . . . . . . . . . . . . . .91

Installing or replacing a drive . . . . . . . . . . . . . . . . . . . .94

Hot-swap hard disk drive . . . . . . . . . . . . . . . . . . . .94

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . .95

DVD-ROM drive . . . . . . . . . . . . . . . . . . . . . . .96

SMP Expansion Module . . . . . . . . . . . . . . . . . . . . .97

Removing and Installing the SMP Expansion Module and cover . . . . . .98

Memory modules . . . . . . . . . . . . . . . . . . . . . . 105

Installing and replacing a microprocessor . . . . . . . . . . . . . .116

Replacing and troubleshooting fans . . . . . . . . . . . . . . . . . 122

Replacing fans 1 and 2 . . . . . . . . . . . . . . . . . . . . 122

Replacing fans 3 and 4 . . . . . . . . . . . . . . . . . . . . 123

Closing the cover . . . . . . . . . . . . . . . . . . . . . . . 125

Connecting the cables . . . . . . . . . . . . . . . . . . . . . . 126

SMP Expansion Port cabling . . . . . . . . . . . . . . . . . . 127

RXE Expansion and Management Port cabling . . . . . . . . . . . . 133

Scalable partitions . . . . . . . . . . . . . . . . . . . . . . . 140

Creating a scalable partition . . . . . . . . . . . . . . . . . . 141

Deleting a scalable partition . . . . . . . . . . . . . . . . . . . 143

Power cabling . . . . . . . . . . . . . . . . . . . . . . . . . 143

SCSI cabling . . . . . . . . . . . . . . . . . . . . . . . . . 143

USB cabling . . . . . . . . . . . . . . . . . . . . . . . . . 144

Video cabling . . . . . . . . . . . . . . . . . . . . . . . . . 144

Mouse cabling . . . . . . . . . . . . . . . . . . . . . . . . . 144

Keyboard cabling . . . . . . . . . . . . . . . . . . . . . . . 144

Gigabit Ethernet cabling . . . . . . . . . . . . . . . . . . . . . 144

Remote Supervisor Adapter cabling . . . . . . . . . . . . . . . . . 144

Chapter 5. I/O connectors and indicators . . . . . . . . . . . . . . 145

Universal Serial Bus ports . . . . . . . . . . . . . . . . . . . . 146

USB cables and hubs . . . . . . . . . . . . . . . . . . . . . 146

USB-port connectors . . . . . . . . . . . . . . . . . . . . . 146

Keyboard connector . . . . . . . . . . . . . . . . . . . . . . 146

vi xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Video connector . . . . . . . . . . . . . . . . . . . . . . . . 146

Auxiliary-device (pointing device) connector . . . . . . . . . . . . . . 147

RXE Expansion Port . . . . . . . . . . . . . . . . . . . . . . 147

SMP Expansion Port . . . . . . . . . . . . . . . . . . . . . . 147

Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Remote Supervisor Adapter communication ports . . . . . . . . . . . . 148

Remote Supervisor Adapter II-EXA connectors and LEDs . . . . . . . . 148

Remote Supervisor Adapter connectors and LEDs . . . . . . . . . . 149

Gigabit Ethernet port . . . . . . . . . . . . . . . . . . . . . . 150

Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . . 150

Ethernet port connector . . . . . . . . . . . . . . . . . . . . . 151

Chapter 6. FRU information (service only) . . . . . . . . . . . . . 153

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . 154

Thermal grease . . . . . . . . . . . . . . . . . . . . . . . . 157

PCI brick . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Center plane . . . . . . . . . . . . . . . . . . . . . . . . . 159

Center plane connectors, jumpers and LEDs . . . . . . . . . . . . 159

Center plane replacement . . . . . . . . . . . . . . . . . . . 160

PCI-X board . . . . . . . . . . . . . . . . . . . . . . . . . 162

PCI-X board internal connectors and LEDs . . . . . . . . . . . . . 162

PCI-X board replacement . . . . . . . . . . . . . . . . . . . 164

I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . 166

I/O board internal connectors . . . . . . . . . . . . . . . . . . 166

I/O board replacement . . . . . . . . . . . . . . . . . . . . . 166

Riser card and Remote Supervisor Adapter (system management board) 169

Remote Supervisor Adapter component locations . . . . . . . . . . . 169

Riser card and Remote Supervisor Adapter replacement . . . . . . . . 170

To p cover assembly . . . . . . . . . . . . . . . . . . . . . . 172

To p power board . . . . . . . . . . . . . . . . . . . . . . . . 174

DASD backplane . . . . . . . . . . . . . . . . . . . . . . . . 175

Media bay card . . . . . . . . . . . . . . . . . . . . . . . . 176

SMP board . . . . . . . . . . . . . . . . . . . . . . . . . . 177

SMP Expansion Module switches and connectors . . . . . . . . . . 178

SMP Expansion Module LEDs . . . . . . . . . . . . . . . . . . 179

AC box assembly mechanism . . . . . . . . . . . . . . . . . . . 180

Media extract mechanism . . . . . . . . . . . . . . . . . . . . 182

Power/reset card assembly . . . . . . . . . . . . . . . . . . . . 183

Active PCI assembly . . . . . . . . . . . . . . . . . . . . . . 184

Light path card . . . . . . . . . . . . . . . . . . . . . . . . 185

Chapter 7. Symptom-to-FRU index . . . . . . . . . . . . . . . . 187

Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . 188

No beep symptoms . . . . . . . . . . . . . . . . . . . . . . . 190

Light path LED errors . . . . . . . . . . . . . . . . . . . . . . 190

Level 1 light path . . . . . . . . . . . . . . . . . . . . . . 190

Level 2 light path . . . . . . . . . . . . . . . . . . . . . . 191

Level 3 light path . . . . . . . . . . . . . . . . . . . . . . 193

System Error log entries . . . . . . . . . . . . . . . . . . . . . 194

POST/BIOS messages . . . . . . . . . . . . . . . . . . . . . 194

SMI Handler messages . . . . . . . . . . . . . . . . . . . . . 195

Service processor messages . . . . . . . . . . . . . . . . . . . 198

Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .211

POST error codes . . . . . . . . . . . . . . . . . . . . . . . 224

12v bus faults . . . . . . . . . . . . . . . . . . . . . . . . . 229

Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . 230

Contents vii

Power LED errors . . . . . . . . . . . . . . . . . . . . . . . 240

SCSI error messages . . . . . . . . . . . . . . . . . . . . . . 242

ServeRAID (ISPR) error procedures . . . . . . . . . . . . . . . . 242

ServeRAID error codes . . . . . . . . . . . . . . . . . . . . . 244

Undetermined problems . . . . . . . . . . . . . . . . . . . . . 246

Problem determination tips . . . . . . . . . . . . . . . . . . . . 247

Chapter 8. Parts listing, Type 8870 . . . . . . . . . . . . . . . . 249

System . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Figure A . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Keyboard CRUs . . . . . . . . . . . . . . . . . . . . . . . . 254

Power cord FRUs . . . . . . . . . . . . . . . . . . . . . . . 255

Chapter 9. Related service information . . . . . . . . . . . . . . . 257

Safety information . . . . . . . . . . . . . . . . . . . . . . . 257

General safety . . . . . . . . . . . . . . . . . . . . . . . 257

Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 258

Safety inspection guide . . . . . . . . . . . . . . . . . . . . 259

Handling electrostatic discharge-sensitive devices . . . . . . . . . . 260

Grounding requirements . . . . . . . . . . . . . . . . . . . . 260

Safety notices (multilingual translations) . . . . . . . . . . . . . . 260

Appendix A. Getting help and technical assistance . . . . . . . . . . 299

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 299

Using the documentation . . . . . . . . . . . . . . . . . . . . . 299

Getting help and information from the World Wide Web . . . . . . . . . 300

Software service and support . . . . . . . . . . . . . . . . . . . 300

Hardware service and support . . . . . . . . . . . . . . . . . . . 300

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 301

Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 301

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Important notes . . . . . . . . . . . . . . . . . . . . . . . . 302

Product recycling and disposal . . . . . . . . . . . . . . . . . . 303

Battery return program . . . . . . . . . . . . . . . . . . . . . 303

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 304

Federal Communications Commission (FCC) statement . . . . . . . . 304

Industry Canada Class A emission compliance statement . . . . . . . . 304

Australia and New Zealand Class A statement . . . . . . . . . . . . 304

United Kingdom telecommunications safety requirement . . . . . . . . 304

European Union EMC Directive conformance statement . . . . . . . . 304

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 305

Chinese Class A warning statement . . . . . . . . . . . . . . . . 305

Japanese Voluntary Control Council for Interference (VCCI) statement 305

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

viii xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. General information

The IBM Eserver xSeries 445 is a four U-high network transaction processing. This high-performance server, based on IBM Enterprise X-Architecture technologies, is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and reliable data storage.

The xSeries 445 comes with a limited warranty. If you have access to the World Wide Web, you can obtain up-to-date information about your xSeries 445 and other IBM server products at http://www.ibm.com.

Your xSeries 445 server contains several IBM Enterprise X-Architecture technologies that help increase server performance and reliability. The Enterprise X-Architecture technologies provided in the server model include the most recent advancements in X-Architecture features. More information about Enterprise X-Architecture features is available on the World Wide Web at http://www.ibm.com/pc/us/eserver/xseries/xarchitecture/enterprise/index.html.

For service, assistance, or additional information on the World Wide Web, see Appendix A, “Getting help and technical assistance,” on page 299.

rack model server for high-volume

The machine type and serial number are located on the ID label located on the left side of the bezel just above the hard disk drives.

PCI Board

Sys

tem M

anagem

ent Boar

I/O B

oar

Midplane Board

Light-Path

Diagnostics

pper CEC

Low

er CEC

ID label

Figure 1. xSeries 445 server

Comm

on FRU Num

bers

NOTE:FOR PROPER AIRFLOW, REPLACE FANWITHIN 2 MINUTES

FRONT OF BOX

1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or ″U.″ A one-U-high device is 1.75 inches tall.

Related publications

This Hardware Maintenance Manual and Troubleshooting Guide is provided in Portable Document Format (PDF). It contains information to help you solve a problem yourself or to provide helpful information to a service technician.

In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following xSeries 445 documentation is provided with the server:

v Installation Guide

This printed publication contains instructions for setting up the server and basic instructions for installing some options.

v User’s Guide

This publication provides general information about the server, including information about features, how to configure the server, and how to get help.

v Option Installation Guide

This publication is in PDF on the IBM xSeries Documentation CD. It contains detailed instructions for installing, removing, and connecting optional devices that the server supports.

v Rack Installation Instructions

This printed publication contains instructions for installing the server in a rack cabinet.

v Safety Information

This publication is in PDF on the IBM xSeries Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information book.

Depending on the server model, additional publications might be included on the

IBM xSeries Documentation CD.

Notices and statements used in this book

The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statement in the safety book.

The notice and statement definitions are as follows:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate possible damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

2 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications

The following information is a summary of the features and specifications for the server.

Microprocessor:

v Supports the following microprocessors:

– Up to 8 Intel

Xeon MP microprocessors (16 in a 16-way configuration)

– Up to 4 Intel Xeon DP

microprocessors

Note: Use the Information in BIOS

to determine the type and speed of the microprocessors installed in the server.

™

v IBM XA-32

chip set with integrated memory, I/O, system cache, and remote I/O controllers

Memory:

v Minimum: 2 GB v Maximum: 64 GB v Type: 2-way interleaved PC1600, DDR

SDRAM, registered DIMMs only

v Supports 512 MB, 1GB and 2 GB dual

inline memory modules (DIMMs)

™

v XceL4

Server Accelerator Cache (64

MB per SMP Expansion Module)

Drives:

v Diskette: 1.44 MB v DVD-ROM v Supports up to two internal Ultra320

SCSI hard disk drives

™

Active

PCI-X expansion slots:

Six 64-bit Active PCI-X expansion slots:

v Two 66 MHz PCI-X slots v Two 100 MHZ PCI-X slots v Two 133 MHZ PCI-X slots v Additional PCI-X slots available in an

optional remote I/O expansion enclosure

Cooling:

Four hot-swap fans:

v Two 150 mm x 51 mm redundant fans v Two 150 mm x 38 mm fans

Acoustical

noise emissions:

v Sound power, idling: 6.5 bel maximum v Sound power, operating: 6.5 bel

maximum

Power supply:

Two hot-swap power supplies (depending on model):

v 550 watts at 110 V ac or 1050 watts at

220 V ac

v 600 watts at 110 V ac or 1200 watts at

220 V ac

Video:

v Models with the Remote Supervisor

Adapter II-EXA: ATI Radeon RV-100 video controller on the RSA II-EXA adapter

v Models with the Remote Supervisor

Adapter: AT I Rage XL video controller on the system board

v PCI bus interface v Compatible with SVGA

Size

v Height: 17.8 cm (7 inches, 4 U) v Depth: 69.85 cm (27.5 inches) v Width: 48.3 cm (19 inches) v Maximum weight: 50 kg (110 lb)

depending on your configuration

Integrated

v Broadcom 5704 Dual Gigabit

10/100/1000 Ethernet controller

v Light path diagnostics feature v LSI Logic 1030 Dual Ultra320 SCSI

controller

v Remote Supervisor Adapter II-EXA

– ATI Radeon RV-100 video controller – Ethernet port – RSA II-EXA breakout port

Remote Supervisor Adapter

– ASM interconnect port – Ethernet port – Management port

IDE controller

v v RXE Management Port v Three USB ports v Keyboard port v SCSI port v Mouse port v Symmetrical multiprocessing (SMP)

Expansion Ports (three or six ports depending on your configuration)

v Two remote I/O expansion enclosure

(RXE) Expansion Ports

(4 U):

functions:

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0° to

95.0°F). Altitude: 0 to 914 m (2998.7 ft).

– Server on: 10° to 32° C (50.0° to

89.6° F). Altitude: 914 m (2998.7 ft) to 2133 m (6998.0 ft).

– Server off: -40° to 60° C

(-104° to 140° F). Maximum altitude: 2133 m (6998.0 ft).

v Humidity:

– Server on: 8% to 80% – Server off: 5% to 100%

output:

Heat

Approximate heat output in British thermal units (Btu) per hour:

v Minimum configuration: 855 Btu (250

watts)

v Maximum configuration: 2726 Btu (800

watts)

Electrical

input:

v Sine-wave input (50 or 60 Hz) required v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

Input kilovolt-amperes (kVA)

approximately: – Minimum: 0.250 kVA – Maximum: 0.800 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

2. These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. General information 3

Server controls and indicators

The following section identifies the controls and indicators on the front and rear of the server.

Front view

AC power LED

Power-on LED Power-control

button Reset button

Power supply latch

DC power LED

Hard disk drive activity LED

Hard disk drive status LED

USB port

Diskette drive activity LED

Diskette eject button

Diskette drive eject button

DVD-ROM drive eject button

DVD eject button

DVD-ROM drive activity LED

System-error LED (amber)

Information LED (amber)

SCSI activity LED (green)

Locator LED (blue)

Figure 2. Front view of xSeries 445

AC and DC power LED: Each hot-swap power supply has an ac power LED and a

dc power LED. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see “Power LED errors” on page 240.

Hard disk drive activity LED: When this green LED is on, it indicates that the hard

disk drive is in use.

Note: On some server models, each hot-swap hard disk drive has an activity LED.

When this LED is flashing, it indicates that the drive is in use.

Hard disk drive status LED: When the drive is connected to the integrated SCSI

controller with RAID capabilities, a flashing status LED indicates that the drive is a secondary drive in a mirrored pair and the drive is being synchronized. When the drive is connected to an optional ServeRAID controller, a slowly flashing (one flash per second) status LED indicates that the drive is being rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

4 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Note: On some server models, each hot-swap hard disk drive has a status LED.

The interpretation of a flashing status LED depends on the SCSI controller connected to the hot-swap drive, as follows:

v When the drive is connected to the integrated SCSI controller with RAID

capabilities, a flashing status LED indicates that the drive is a secondary drive in a mirrored pair and the drive is being synchronized.

v When the drive is connected to an optional ServeRAID controller, a slowly

flashing (one flash per second) status LED indicates that the drive is being rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

port: This is an automatically configured port that you can use to connect one

USB

or more USB devices to the front of the server, using Plug and Play technology.

System-error LED: When this amber LED is on, it indicates a system error has

occurred.

Information LED: When this amber LED is on, it indicates information about a

system error has been placed in the System Error log.

SCSI activity LED: When this green LED is on, it indicates that there is activity on

the SCSI bus.

Locator LED: The locator LED is on the left front of the Light Path Diagnostic

drawer. This blue LED indicates the primary and secondary servers. This LED blinks on the primary server. If the LED remains solid, it indicates that server is the secondary server.

DVD-ROM drive eject button: Press this button to release a DVD-ROM drive from

the server.

DVD eject button: Press this button to release a DVD from the DVD-ROM drive.

DVD-ROM drive activity LED: When this LED is on, it indicates that the DVD-ROM

drive is in use.

Diskette drive eject button: Press this button to release a diskette drive from the

server.

Diskette eject button: Press this button to release a diskette from the diskette

drive.

Diskette drive activity LED: When this LED is on, it indicates that the diskette

drive is in use.

Power-supply latch: This latch is used to secure the power supply in place.

Reset button: Press this button to reset the server and run the power-on self-test

(POST). You might have to use a pen or the end of a straightened paper clip to press the button.

Power-control button:Press this button to turn the server on and off manually. A power-control-button shield comes with the server. Yo u can install this disk-shaped shield to prevent the server from being turned off accidentally.

Chapter 1. General information 5

Rear view

The rear view of the server will differ according to whether it contains a Remote Supervisor Adapter or a Remote Supervisor Adapter II-EXA. The rear view of each type is illustrated below.

Remote Supervisor Adapter II-EXA models

The rear view of a server containing a Remote Supervisor Adapter II-EXA is shown below.

System power connector 1

SMP Expansion Port 1

SMP Expansion Port 2

SMP Expansion Port 3

RXE Management Port

System power connector 2

SCSI connector

RXE Expansion Port B

Mouse connector

Keyboard connector

USB 1

USB 2

Video connector (not supported)

Remote Supervisor Adapter II - EXA connectors and LEDs

Gigabit Ethernet connector

Upper Ethernet

status LED

Lower Ethernet

status LED

Gigabit Ethernet connector

RXE Expansion Port (A)

Figure 3. Rear view of the Remote Supervisor Adapter II-EXA model of the xSeries 445

Remote Supervisor Adapter models

The rear view of a server containing a Remote Supervisor Adapter is shown below.

System power connector 1

SMP Expansion Port 1

SMP Expansion Port 2

SMP Expansion Port 3

SCSI connector

RXE Management Port

System power connector 2

USB 1

Video connector

RXE Expansion Port B

Mouse connector

Keyboard connector

Remote Supervisor Adapter connectors and LEDs

Gigabit Ethernet connector

Upper Ethernet

status LED

Lower Ethernet

status LED

Gigabit Ethernet connector

RXE Expansion Port (A)

USB 2

Figure 4. Rear view of the Remote Supervisor Adapter model of the xSeries 445

6 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

System power connectors (1 and 2): The system power cords are connected to

these two connectors to provide power to the system.

RXE Expansion Port B: Use this port to connect the server to a remote I/O

enclosure when two SMP Expansion Modules are installed.

Mouse connector: Connect a mouse or other PS/2

device to this connector.

Keyboard port: Connect a keyboard to this port.

Remote Supervisor Adapter II-EXA connectors and LEDs: This group of

connectors and LEDs located on the back of the server is used for system-management information and control.

External power connector

Heartbeat LED (amber)

RSA II - EXA breakout port

Ethernet activity LED (green)

Ethernet link LED (green)

Power LED (green)

Video port

10/100 Ethernet port

Figure 5. Remote Supervisor Adapter II-EXA connectors and LEDs

v External power connector: This connector is used to connect the Remote

Supervisor Adapter II-EXA to an external power source.

v Heartbeat LED: This amber LED flashes continuously to indicate that there is

activity on the Remote Supervisor Adapter II-EXA.

v RSA II-EXA breakout port: The RSA II-EXA breakout cable is connected to this

port to provide two serial (communication) ports, one USB port, and one RS-485 port with two connectors.

v Ethernet activity LED: When the LED is green, there is activity on the Ethernet

LAN.

v Ethernet link LED: When the LED is green, the link is active. v 10/100 Ethernet port: Ethernet signal cables are connected to the Ethernet port. v Video port: Connect the signal cable for a monitor to this port.

Important: When the Remote Supervisor Adapter II-EXA is installed in place of

the Remote Supervisor Adapter, you must connect the monitor or console switch to this video port. The integrated video controller on the server is disabled for models with a Remote Supervisor Adapter II-EXA installed.

v Power LED: This green LED comes on and stays on when you plug in the

server.

Remote

and LEDs located on the back of the server is used for system-management information and control.

Supervisor Adapter connectors and LEDs: This group of connectors

Chapter 1. General information 7

External power connector

Error LED (amber)

Power LED (green)

ASM interconnect port

Management port

Ethernet activity LED (green)

Ethernet link LED (green)

10/100 Ethernet port

Figure 6. Remote Supervisor Adapter connectors and LEDs

v External power connector: You can connect an optional ac power adapter to

this connector.

v Error LED: This amber LED is lit when a system-management error has

occurred.

v ASM interconnect port: Connect signal cables for managing expansion-module

resources to this port.

v Ethernet activity LED: This green LED is lit when there is activity on the

Ethernet LAN.

v Ethernet link LED: This green LED is lit when the Ethernet link is active. v 10/100 Ethernet port: Connect Ethernet signal cables to this port. v Management port: Connect a serial cable to this port to enable system

management through a modem, or connect a null modem cable to this port to enable system management through a workstation or laptop computer.

v Power LED: This green LED comes on and stays lit when you plug in the server.

Ethernet status LED: This LED displays the link and activity status for the

Upper

upper Gigabit Ethernet port. When the LED is green, the link is active. When the LED blinks green and amber, there is activity on the Ethernet LAN.

Lower Ethernet status LED: This LED displays the link and activity status for the

lower Gigabit Ethernet port. When the LED is green, the link is active. When the LED blinks green and amber, there is activity on the Ethernet LAN.

Gigabit Ethernet connectors: Gigabit Ethernet Signal cables are connected to the

Gigabit Ethernet connectors. These ports support 10/100/1000 speed connections.

RXE Expansion Port A: Use this port to connect the server to a remote I/O

enclosure, when only one SMP Expansion Module is installed.

Video port: The signal cable for a monitor connects to the video port.

Important: This port is only supported on models with a Remote Supervisor

Adapter. If a Remote Supervisor Adapter II-EXA is installed in place of the Remote Supervisor Adapter. the integrated video controller on the server is disabled and the monitor is connected to the video port on the Remote Supervisor Adapter II-EXA.

USB 2: This is an automatically configured port that you can use to connect one or

more USB devices to the server, using Plug and Play technology.

8 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

USB 1: This is an automatically configured port that you can use to connect one or

more USB devices to the server, using Plug and Play technology.

RXE Management Port: Use this port to connect a management cable from the

server to a remote I/O enclosure.

SCSI port: This port is used to connect external SCSI devices to the server.

SMP Expansion port 3: This port is used to interconnect two SMP Expansion

Modules together in 16-way configurations.

SMP Expansion port 2: This port is used to interconnect two SMP Expansion

Modules together.

SMP Expansion port 1: This port is used to interconnect two SMP Expansion

Modules together.

Server power features

When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service processor is shut down; however, the server can respond to requests from the service processor, such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but not turned on.

Turning on the server

Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, and you can turn on the server and start the operating system by pressing the power-control button.

You can also turn on the server in any of the following ways:

v If the server is connected to an Advanced System Management interconnect

network that contains at least one server with an optional Remote Supervisor Adapter installed, the server can be turned on from the Remote Supervisor Adapter user interface.

v If a power failure occurs while the server is turned on, the server will restart

automatically when power is restored.

v If your operating system supports the system-management software for an

optional Remote Supervisor Adapter, the system-management software can turn on the server.

v If your operating system supports the Wake on LAN

feature can turn on the server.

When you press the power-control button on either the primary or secondary

Note:

server in a 16-way configuration, both servers will be turned on. If both servers do not turn on when either power-control button is pressed, see “Error symptoms” on page 230 and “Scalable partitions” on page 140.

feature, the Wake on LAN

Chapter 1. General information 9

Turning off the server

When you turn off the server and leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. To remove all power from the server, you must disconnect it from the power source.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

2 1

You can turn off the server in any of the following ways:

v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button to turn off the server.

v If the server is connected to an Advanced System Management interconnect

network that contains at least one server with an optional Remote Supervisor Adapter installed, the server can be turned off from the Remote Supervisor Adapter user interface.

v The server can be turned off from the Remote Supervisor Adapter user interface. v If the Wake on LAN feature turned on the server, the Wake on LAN feature can

turn off the server.

v The Remote Supervisor Adapter can turn off the server as an automatic

response to a critical system failure.

When you press the power-control button on either the primary or secondary

Note:

10 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

IBM Director

With IBM Director, a network administrator can:

v View the hardware configuration of remote systems, in detail v Monitor the usage and performance of critical components, such as

microprocessors, disks, and memory

v Centrally manage individual or large groups of IBM and non-IBM Intel™-based

servers, desktop computers, workstations, and mobile computers on a variety of platforms

Director provides a comprehensive entry-level workgroup hardware manager.

IBM Key features include:

v Advanced self-management capabilities for maximum system availability v Multiple operating-system platform support, including Windows

Server 2003, Windows 2000, Windows XP Professional, Novell NetWare, Linux, and Caldera OpenUNIX

v Support for IBM and non-IBM servers, desktop computers, workstations, and

mobile computers

v Support for systems-management industry standards v Integration into leading workgroup and enterprise systems-management

environments

v Ease of use, training, and setup

Director also provides an extensible platform that supports advanced server

IBM tools that are designed to reduce the total cost of managing and supporting networked systems. By deploying IBM Director, you can achieve reductions in ownership costs through:

v Reduced downtime v Increased productivity of IT personnel and users v Reduced service and support costs

more information about IBM Director, see the IBM Director CD that comes with

For the server, the IBM Director publications on the CD, and the following Web pages:

Systems Management - Director Package

http://www.ibm.com/pc/qtechinfo/MIGR-40738.html This Web page includes links to software downloads and publications for

the latest release of IBM Director.

IBM xSeries Systems Management page

www.ibm.com/pc/ww/eserver/xseries/systems_management/index.html This Web page presents an overview of IBM Systems Management and

IBM Director.

IBM Universal Manageability page

http://www.ibm.com/pc/us/pc/um/index.html This Web page links to an IBM portfolio of advanced management tools

that help reduce costs and increase availability throughout the life cycle of a product.

you plan to use IBM Director to manage the server, you must install the

If applicable IBM Director updates, which could include a Service Pack for your release of IBM Director, individual emergency fixes (interim fixes), and a Director System Support Package (DSSP) for this server.

Chapter 1. General information 11

Note: For Automatic Server Restart (ASR) support and environmental-sensor

support, you must install version 3.1.1 of IBM Director.

To install the IBM Director updates, complete the following steps, in order:

1. If you plan to enable the Automatic Server Restart (ASR) feature, install the ASR device driver, which is available from the IBM Web site:

a. Go to http://www.ibm.com. b. Click Support & downloads. c. Click All downloads & drivers. d. In the Enter search terms field, type Advanced System Management 8870

and click Submit.

e. Select the applicable IBM Advanced System Management device driver for

the server and operating system.

f. Click the file link for the executable file to download the file, and follow the

instructions in the readme file to install the device driver.

2. Install the IBM Director application.

3. If the IBM Director CD that comes with the server includes the IBM Director Service Pack, install the Service Pack. If the DVD does not contain the Service Pack, check the IBM Web site to see if a Service Pack is available. If it is, download and install the Service Pack according to the instructions in its readme file.

4. Install any applicable interim fixes, DSSPs, and additional updates for the server from the IBM Web site:

a. Go to http://www.ibm.com. b. Click Support & downloads. c. Click All downloads & drivers. d. In the Enter search terms field, type director 8870 and click Submit. e. Select the interim fix, DSSP, or update that you want to download. f. Click the file link for the executable file to download the file, and follow the

instructions in the readme file to install the update.

The UpdateXpress program

The UpdateXpress program is available for most xSeries servers and server options. It detects supported and installed device drivers and firmware in the server and installs available updates. You can download the UpdateXpress program from the Web at no additional cost, or you can purchase it on a CD. To download the program or purchase the CD, go to http://www.ibm.com/pc/ww/eserver/xseries/serverguide/xpress.html.

12 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuration

The following configuration programs are provided with the server:

v Configuration/Setup Utility

The Configuration/Setup Utility program is part of the basic input/output system (BIOS) code in the server. Use it to configure management port assignments, change interrupt request (IRQ) settings, change the startup-device sequence, set the date and time, and set passwords. See “Using the Configuration/Setup Utility program” on page 14 for more information.

Notes:

1. In a 16-way configuration some options or settings are defined through the primary server, while others must be defined on the individual server. Ensure that options or settings on the secondary server are correct before creating a scalable partition.

2. For information on creating, deleting, and configuring scalable partitions, see “Scalable partitions” on page 140.

v IBM ServerGuide Setup and Installation CD

The ServerGuide that are designed for the server. Use this CD during the installation of the server to configure basic hardware features, such as an integrated SCSI controller with RAID capabilities, and to simply the installation of your operating system. For information about using this CD, see “Using the ServerGuide Setup and Installation CD” on page 20.

™

program provides software-setup tools and installation tools

Notes:

1. If you are installing a Linux-based operating system, do not install the default ATI video driver. Instead, install the Video Electronics Standards Association (VESA) video driver and set the resolution to 1024 x 768.

2. If the server model comes with an operating system, such as Microsoft Windows 2000 Datacenter Server or VMware ESX server, see the software documentation provided with your software for configuration information

Ethernet controller configuration

To configure the integrated Ethernet controller, see “Configuring the Gigabit Ethernet controller” on page 24.

v Integrated system management firmware update utility program

For information about updating the integrated system management firmware, see “Updating the integrated system management firmware” on page 24.

v LSI Logic Configuration Utility

Use the LSI Logic Configuration Utility to configure the integrated SCSI controller with RAID capabilities and the devices that are attached to it. For information about using this utility program, see “Using the LSI Logic Configuration Utility program” on page 25.

v ServeRAID Manager

™

ServeRAID

Manager is available as a stand-alone program and as an IBM Director extension. If a ServeRAID adapter is installed in the server or if you are using the RAID capabilities of the integrated SCSI controller, use ServeRAID Manager to define and configure your disk-array subsystem before you install the operating system. For information about using this program, see “Using ServeRAID Manager” on page 25 for more information.

v Remote Supervisor Adapter configuration process

Configuration activities are also required for the Remote Supervisor Adapter or Remote Supervisor Adapter II-EXA. See “Remote Supervisor Adapters” on page 32 for information about setting up and cabling the Remote Supervisor Adapter.

v Preboot Execution Environment (PXE) boot agent utility program

The PXE boot agent utility program is part of the BIOS code in the server. Use it to change network startup (boot) protocols and startup order and to select operating-system wake-up support. For information about using this utility program, see “Using the PXE boot agent utility program” on page 60.

Using the Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the BIOS code. You can use it to:

v Configure system devices and ports v Configure scalable partitions v Configure memory settings v Change the drive startup sequence v Enable USB keyboard and mouse support v Resolve configuration conflicts v Set the date and time v Set passwords and security settings

Starting the Configuration/Setup Utility program

Complete the following steps to start the Configuration/Setup Utility program:

1. Turn on the server.

Note: In a 16-way configuration some options or settings are defined through

the primary server, while others must be defined on the individual server. Ensure that options or settings on the secondary server are correct before creating a scalable partition.

2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available.

Note: Depending on your configuration you might experience a delay before

the Configuration/Setup menu appears.

3. Select settings to view or change.

Configuration/Setup Utility menu choices

The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in the server, some menu choices might differ slightly from these descriptions.

v System Summary

Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory. When you make configuration changes through other options in the Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary.

This choice is on the full and limited Configuration/Setup Utility menu.

14 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

v System Information

Select this choice to view information about the server. When you make changes through other options in the Configuration/Setup Utility program, some of those changes are reflected in the system information; you cannot change settings directly in the system information.

This choice is on the full Configuration/Setup Utility menu only. – Product Data

Select this choice to view the machine type and model of the server, the serial number, and the revision level or issue date of the BIOS and diagnostics code stored in electrically erasable programmable ROM (EEPROM).

– System Card Data

Select this choice to view vital product data (VPD) for some server components.

Devices and I/O Ports

Select this choice to view or change assignments for devices and input/output (I/O) ports and to configure the remote console redirection.

Select this choice to enable or disable integrated SCSI and Ethernet controllers and all standard ports (such as the serial port). Enable is the default setting for all controllers. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the integrated SCSI controller and no SCSI adapter is installed, the server will have no SCSI capability. If you disable the integrated Ethernet controller and no Ethernet adapter is installed, the server will have no Ethernet capability.

Select this choice to configure and enable the remote console redirection feature on the server. This feature allows the user to view POSTexecution, change system configuration settings and to use DOS based configuration utilities remotely. See “Remote console redirection” on page 18 for more information.

This choice is on the full Configuration/Setup Utility menu only.

v Date and Time

Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second).

This choice is on the full Configuration/Setup Utility menu only.

v System Security

Select this choice to set passwords and the Remote Control Security settings. See “Passwords” on page 19 for more information about passwords. You can also enable the chassis-intrusion detector to alert you each time the server cover is open.

Note: In a 16-way configuration security settings are defined through the primary

This choice is on the full Configuration/Setup Utility menu only. – Power-on Password

Select this choice to set or change a power-on password. See “Power-on password” on page 19 for more information.

server. If you bypass the 16-way configuration during start up or start the servers in a stand alone configuration; then, you must define the security setting on each individual server.

Chapter 2. Configuration 15

– Administrator Password

Attention: If you set an administrator password and then forget it, there is

no way to change, override, or remove it. Yo u must replace the system board. This choice is on the Configuration/Setup Utility menu only if an optional IBM

Remote Supervisor Adapter is installed. Select this choice to set or change an administrator password. An

administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If an administrator password is set, the full Configuration/Setup Utility menu is available only if you type the administrator password at the password prompt. See “Administrator password” on page 20 for more information.

Start Options

Select this choice to view or change the start options. Changes in the start options take effect when you restart the server.

You can set keyboard operating characteristics, such as the keyboard speed, and you can specify whether the server starts with the keyboard number lock on or off. You can enable the server to run without a diskette drive, monitor, or keyboard.

The startup sequence specifies the order in which the server checks devices to find a boot record. The server starts from the first boot record that it finds. If the server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions, you can specify a startup sequence for the Wake on LAN functions. You can also specify whether the integrated SCSI controller or a PCI SCSI adapter has boot precedence.

If you enable the boot fail count, the BIOS default settings will be restored after three consecutive failures to find a boot record.

You can enable a virus-detection test that checks for changes in the boot record when the server starts.

This choice is on the full Configuration/Setup Utility menu only.

v Advanced Setup

Select this choice to change settings for advanced hardware features.

Important: The server might malfunction if these options are incorrectly

configured. Follow the instructions on the screen carefully.

This choice is on the full Configuration/Setup Utility menu only. – CPU Socket State

You can enable a CPU socket and view the CPU socket state.

– System Partition Visibility

Select this choice to specify whether the System Partition is to be visible or hidden. See “Using the ServerGuide Setup and Installation CD” on page 20 for information about the System Partition.

– Memory Settings

Select this choice to manually enable a pair of memory connectors. If a memory error is detected during POST or memory configuration, the server automatically disables the failing pair of memory connectors and continues operating with reduced memory. After the problem is corrected, you must manually enable the memory connectors. Use the arrow keys to highlight the pair of memory connectors that you want to enable, and use the arrow keys to select Enable.

16 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

The following gives information about memory mirroring:

- The hot-add memory feature allows you to add DIMMs without turning off the server. This feature is supported only in those servers using Windows Server 2003 Enterprise or Datacenter editions.

- To use the hot-add memory feature memory mirroring must be Disabled.

- To use the hot-replace memory feature memory mirroring must be Enabled.

CPU Options

–

Select this choice to specify whether the serial number in the microprocessor is to be readable. You can also disable the microprocessor cache or set it to use the write-back or write-through method. Write-back caching generally provides better system performance.

– PCI Bus Control

Select this choice to view and set interrupts for PCI devices and to configure the master-latency-timer value for the server.

– Integrated System Management Processor Settings

Select this choice to enable or disable the Reboot on System NMI option on the menu. If you enable this option, the server will automatically restart 60 seconds after the service processor issues a nonmaskable interrupt (NMI) to the server. If you disable this option, the server will not restart. Enable is the default setting.

– Scalability Port Configuration

Select this choice to view a summary of the current scalability port configurations.

Note: Scalability ports are called SMP Expansion Ports in this publication.

– Scalable Partition Settings

Select this choice to view a summary of current scalable partition settings and to configure or delete partition settings.

Notes:

1. Partition settings are called partition descriptors in some IBM

documentation.

2. See “Scalable partitions” on page 140 for more information on creating,

deleting, and configuring scalable partitions.

Error Logs

Select this choice to view or clear error logs.

Note: When troubleshooting problems with PCI-X slots, you will notice that the

error logs report the PCI-X busses numerically. The numerical assignment will change depending on your configuration.

– POST Error Log

Select this choice to view the three most recent error codes and messages that were generated during POST. Select Clear error logs to clear the POST error log.

– System Event/Error Log

Select this choice to view the System Event/Error log, which contains all system error and warning messages that have been generated. Use the arrow keys to move between pages in the log. Select Clear error logs to clear the System Event/Error log.

Save Settings

Select this choice to save the changes you have made in the settings.

Chapter 2. Configuration 17

v Restore Settings

Select this choice to cancel the changes you have made in the settings and restore the previous settings.

v Load Default Settings

Select this choice to cancel the changes you have made in the settings and restore the factory settings.

v Exit Setup

Select this choice to exit from the Configuration/Setup Utility program. If you have not saved the changes you have made in the settings, you are asked whether you want to save the changes or exit without saving them.

Additional Configuration/Setup Utility menu choices

With IBM Remote Supervisor Adapter in the server, you can view the following additional menu choices:

v System Card Data

Select this choice to display information about the server.

v PCI Slot/Device Information

Select this choice to view the properties of adapters installed in PCI slots.

v Administrator Password

Select this choice to set or change the administrator password.

v Remote Control Security Settings

Select this choice to set a remote-control password. When you set a remote-control password, you can also set the number of times the wrong remote-control password can be entered before the user is locked out of the server, and the duration before another attempt is allowed.

v Remote Supervisor Adapter Settings

Select this choice to view the MAC address, IP address, subnet mask address, and gateway information and to set the DHCP control.

For a list of supported options for the server, go to http://www.ibm.com/pc/us/compat/.

Remote console redirection

From the Device I/O Ports choice, you can enable and configure the remote console redirection through the Remote Console Redirection submenu. The

Devices and I/O Ports choice is on the full Configuration/Setup menu only.

Complete the following steps to enable and configure the remote console redirection feature:

1. Ensure that you have installed and enabled the serial port that comes with the server. See “Installing the serial port” on page 91.

2. From the Devices and I/O Ports choice, use the Up Arrow and Down Arrow keys (↑ and ↓) to select Remote Console Redirection; then, press Enter. The Remote Console Redirection window opens.

3. In the Remote Console Redirection window Enable the remote console redirection and enter the necessary settings for the server to work with a remote console.

Note: The remote console settings must match those in the Remote Console

Redirection window to ensure proper operation.

4. Once you have made the necessary changes, press Esc.

18 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Passwords

5. Select Save Settings; then, press Enter.

6. Confirm your selection; then, exit the Configuration/Setup Utility program.

7. Connect the server to a remote console using a null modem cable.

From the System Security choice, you can set, change, and delete a power-on password and an administrator password. The System Security choice is on the full Configuration/Setup menu only.

Note: In a 16-way configuration, passwords reside with the primary server. Upon

separation, the secondary server will revert to its original password.

If you set only a power-on password, you must type the power-on password to complete the system startup, and you have access to the full Configuration/Setup Utility menu.

An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If you set only an administrator password, you do not have to type a password to complete the system startup, but you must type the administrator password to access the Configuration/Setup Utility menu.

If you set a power-on password for a user and an administrator password for a system administrator, you can type either password to complete the system startup. A system administrator who types the administrator password has access to the full Configuration/Setup Utility menu; the system administrator can give the user authority to set, change, and delete the power-on password. A user who types the power-on password has access to only the limited Configuration/Setup Utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority.

Power-on password

If a power-on password is set, when you turn on the server, the system startup will not be completed until you type the power-on password. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password.

When a power-on password is set, you can enable the Unattended Start mode, in which the keyboard and mouse remain locked but the operating system can start. You can unlock the keyboard and mouse by typing the power-on password.

If you forget the power-on password, you can regain access to the server in any of the following ways:

v If an administrator password is set, type the administrator password at the

password prompt. Start the Configuration/Setup Utility program and reset the power-on password.

v Remove the battery and then reinstall the battery (see “Replacing the battery” on

page 154).

v Change the position of the power-on password override jumper (J20) to bypass

the power-on password check (see “I/O board internal connectors” on page 166). You can then start the Configuration/Setup Utility program and change the power-on password. For the location of the password override jumper, see “I/O board internal connectors” on page 166.

Chapter 2. Configuration 19

Notes:

1. Before changing any switch settings or moving any jumpers, turn off the server; then, disconnect all power cords and external cables. (Review the information in “Safety information” on page 257 and “Turning off the server” on page 10).

2. Any system-board switch or jumper blocks that are not shown in the illustrations in this book are reserved.

Administrator password

If an administrator password is set, you must type the administrator password for access to the full Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator

password choice is on the Configuration/Setup Utility menu only if an IBM Remote

Supervisor Adapter is installed.

Attention: If you set an administrator password and then forget it, there is no way

to change, override, or remove it. You must replace the system board.

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD includes an easy-to-use setup and installation program that is designed for your IBM server. The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

Note: If the server model came with an operating system, such as Microsoft

Windows 2000 Datacenter Server or VMware ESX server, see the software documentation provided with your software for configuration information.

If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD, or you can purchase the CD. To download the image, go to the IBM ServerGuide Web page at http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. To purchase the latest

ServerGuide Setup and Installation CD, go to the ServerGuide fulfillment Web site

at http://www.ibm.com/pc/coupon/.

The ServerGuide program has the following features to make setup easier:

v An easy-to-use interface with online help v Diskette-free setup, and configuration programs that are based on detected

hardware

v ServeRAID Manager program, which configures your ServeRAID adapter or

integrated SCSI controller with RAID capabilities

v A system BIOS code update program, which updates the BIOS code directly from

the CD

v Device drivers that are provided for the server model and detected hardware v Operating-system partition size and file-system type that are selectable during

setup

20 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

ServerGuide features

Features and functions can vary slightly with different versions of the ServerGuide program. To learn more about the version that you have, start the ServerGuide

Setup and Installation CD and view the online overview. Not all features are

supported on all server models.

The ServerGuide program requires a supported IBM server with an enabled startable (bootable) CD-ROM or DVD-ROM drive. In addition to the ServerGuide

Setup and Installation CD, you must have your operating-system CD to install your

operating system.

The ServerGuide program has the following features:

v Sets system date and time. v Detects the SCSI RAID adapter, controller, or integrated SCSI controller with

RAID capabilities and runs the SCSI RAID configuration program.

v Updates the licensed internal code (firmware) level without diskettes. v Checks the system BIOS code and microcode (firmware) levels of supported

options to determine whether a later level is available from the CD. You can perform updates without using diskettes.

v Creates a System Partition on the default drive. Yo u can run server-specific utility

programs after setup.

v Detects installed hardware options and provides updated device drivers for most

adapters and devices.

v Creates a setup-replication diskette for replicating setup selections for other

servers of the same model.

v Provides diskette-free installation for supported operating systems. v Provides a replicated installation path for multiple installations of supported

operating systems.

v Includes an online readme file with links to tips for your hardware and

operating-system installation.

Setup and configuration overview

When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The ServerGuide program checks your system BIOS, service processors, and other system hardware to determine if system updates are available. The setup program provides a list of tasks that are required to set up the server model. On a server with a ServeRAID adapter or integrated SCSI controller with RAID capabilities, you can run the SCSI RAID configuration program to create logical drives.

Notes:

1. Specific features and functions can vary with different versions of the ServerGuide software.

2. Plug and Play adapters are configured automatically. Non-Plug and Play adapters or non-IBM adapters might require switch settings, additional device drivers, and installation after the operating system is installed. See the documentation that comes with the adapter.

3. Diagnostics for the server come in BIOS code or on a separate diagnostics CD.

Chapter 2. Configuration 21

System Partition

The ServerGuide program creates a 50 MB System Partition on the default drive. The System Partition contains server-specific utility programs such as service-processor disk operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other programs. Programs in the System Partition vary by server model, and not all server models run utility programs from the System Partition. To determine which ones do, start the ServerGuide Setup and Installation CD and view the online overview.

After setup is complete, you can access programs in the System Partition by restarting the server and pressing Alt+F1 when the prompt is displayed. The

System Partition menu displays the programs that are available on the server

model.

Typical operating-system installation

You can use the ServerGuide program to shorten your installation time. The ServerGuide program provides the device drivers that are required for your hardware and for the operating system that you are installing. This section describes a typical ServerGuide operating-system installation.

Note: Features and functions can vary slightly with different versions of the

ServerGuide program.

1. After you have completed the setup process, the operating-system installation program starts. (You will need your operating-system CD to complete the installation.)

2. The ServerGuide program stores information about the server model, service processor, hard disk drive controllers, and network adapters. Then, the program checks the CD for newer device drivers. This information is stored and then passed to the operating-system installation program.

3. With some operating-system installations, you can create an operating-system replication diskette for setting up additional servers. This diskette contains the Internet protocol (IP) address, server name, and other selections.

4. The ServerGuide program presents operating-system partition options that are based on your operating-system selection and the installed hard disk drives.

5. If you are installing the operating system from diskettes, the ServerGuide program lists the diskettes that you must create and the optional device-driver diskettes (for installed adapters or controllers) that you might want to create.

6. The ServerGuide program prompts you to insert your operating-system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation.

The following table contains information about the operating systems supported by the server:

22 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Table 1. Supported operating systems and the configurations they support

Operating system

Microsoft Windows NT

4.0 Enterprise Edition

Server

Maximum ServerGuide support

memory and

SMP support

No 4 GB, Single SMP

Expansion module

Hot-plug PCI support

Memory hot-add support

Hyperthreading support

RSA II-EXA support

No No No No

only (2-way with

Intel Xeon DP

microprocessors,

4-way with Intel

Xeon MP

microprocessors)

Microsoft Windows 2000

Yes 4 GB, 4-way Yes No No Yes

Server Microsoft Windows 2000

Yes 8 GB, 8-way Yes No No Yes

Advanced Server Microsoft Windows 2000

No 32 GB, 16-way Yes No Yes Yes

Datacenter Server Microsoft Windows Server

Yes 4 GB, 4-way Yes No Yes Yes

2003 Standard Edition Microsoft Windows Server

Yes 32 GB, 8-way Yes Yes Ye s Ye s

2003 Enterprise Edition Microsoft Windows Server

No 64 GB, 16-way Yes Yes Ye s Ye s

2003 Datacenter Edition Novell NetWare 6.5 No 64 GB, 8-way Yes No Yes No Red Hat Linux Advanced

No 16 GB, 8-way Yes No Yes No

Server 2.1 SCO UnixWare 7.1.3 No 64 GB, 8-way No No Ye s No SuSE Linux Enterprise Server

No 32 GB, 8-way Yes No Yes Yes

8.0 VMware ESX Server 2.0 No 64 GB, 16-way No No No Yes

Setting up or updating multiple servers

You can use the ServerGuide program to create diskettes that help you set up or update multiple servers. You can modify information on the diskettes as you use them to set up or update other servers.

Note: Availability and function can vary by server model and by the hardware that

is installed.

You can create a setup-replication diskette, which contains your hardware configuration selections. Use this diskette to replicate selections to other servers that are of the same model.

You can create an operating-system replication diskette, which contains information that you need to complete multiple installations. Not all operating systems support operating-system replication diskettes.

Chapter 2. Configuration 23

Installing your operating system without ServerGuide

If you have already configured the server hardware and you decide not to use the ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Support Web page:

1. Go to http://www.ibm.com/pc/support/.

2. In the Download section, click Downloads & drivers.

3. On the ″Downloads and drivers″ page, in the Brand field, select Servers.

4. In the Family field, select xSeries 445.

5. Click Display documents.

6. In the View by document type field, select OS installation.

7. Select the instructions for your operating system.

Configuring the Gigabit Ethernet controller

The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet ports in the server support auto-negotiation, the controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and automatically operates at that rate and mode.

You do not need to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. For device drivers and information about configuring the Ethernet controller, see the

Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server. For

updated information about configuring the controller, go to http://www.ibm.com/pc/support/

Updating the integrated system management firmware

To update the firmware for the integrated system management processor (ISMP), download the Integrated System Management Processor Update Utility program for the server from the IBM Support Web site at http://www.ibm.com/pc/support/. Run the utility program to create a diskette that you can use to update the firmware. The utility program updates the integrated system management processor firmware only and does not affect any device drivers.

Complete the following steps to update the firmware:

1. Turn off the server.

2. Insert the diskette into the diskette drive.

3. Turn on the server. If the server does not start from the diskette, use the Configuration/Setup Utility program to configure the diskette drive as a startup device (see “Using the Configuration/Setup Utility program” on page 14). Then, start again at step 1.

4. From the main menu, select Update System Management Firmware and press Enter.

5. Follow the instructions on the screen to complete the update.

there is an error in updating the firmware, try updating the firmware again.

24 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Using the LSI Logic Configuration Utility program

Use the LSI Logic Configuration Utility program to:

v Perform a low-level format of a SCSI hard disk drive v Set a SCSI device scan order

Notes:

1. The integrated SCSI controller with RAID capabilities in the server supports only RAID level-1 and RAID level-1 Enhanced (RAID level-1E). Installing an optional ServeRAID controller provides additional RAID levels. See “Using ServeRAID Manager” for information about configuring the server for RAID operation.

2. If you install a different type of RAID adapter in the server, use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices.

Complete the following steps to start the LSI Logic Configuration Utility program:

1. Turn on the server.

2. When the prompt <<< Press <CTRL><C> to start LSI Logic Configuration

Utility >>> appears, press Ctrl+C. If you have set an administrator password,

you are prompted to type the password.

3. Use the arrow keys to select a controller (channel) from the list of adapters; then, press Enter.

4. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. If you select Device Properties or Mirroring

Properties, additional screens are displayed.

Using ServeRAID Manager

Use ServeRAID Manager, which is on the IBM ServeRAID Support CD, to:

v Configure a redundant array of independent disks (RAID) v Restore a SCSI hard disk drive to the factory-default settings, erasing all data

from the disk

v View your RAID configuration and associated devices v Monitor the operation of your RAID controllers

perform some tasks, you can run ServeRAID Manager as an installed program.

To However, to configure the integrated SCSI controller with RAID capabilities and perform an initial RAID configuration on the server, you must run ServeRAID Manager in Startable CD mode, as described in the instructions in this section. If you install a different type of RAID adapter in the server, use the configuration method described in the instructions that come with that adapter to view or change SCSI settings for attached devices.

See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager to configure your integrated SCSI controller with RAID capabilities. Additional information about ServeRAID Manager is also available from the Help menu. For information about a specific object in the ServeRAID Manager tree, select the object and click Actions > Hints and tips.

Chapter 2. Configuration 25

Configuring the controller

By running ServeRAID Manager in Startable CD mode, you can configure the controller before you install your operating system. The information in this section assumes that you are running ServeRAID Manager in Startable CD mode.

To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the CD into the DVD-ROM drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts, and a window similar to that shown in the following illustration opens.

Figure 7. “Configuration wizard” window

In the Configuration wizard, you can select express configuration or custom configuration. Express configuration automatically configures the controller by grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level-1 logical drive. If you select custom configuration, you can select the two physical drives that you want to group into an array and create a hot-spare drive.

Using express configuration

Complete the following steps to use express configuration:

1. In the ServeRAID Manager tree, click the controller.

2. Click Express configuration.

3. Click Next. The “Configuration summary” window opens.

4. Review the information in the “Configuration summary” window. To change the

configuration, click Modify arrays.

26 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Figure 8. “Configuration summary” window

5. Click Apply; then, click Yes when asked if you want to apply the new configuration. The configuration is saved in the controller and in the physical drives.

6. Exit from ServeRAID Manager and remove the CD from the DVD-ROM drive.

7. Restart the server.

Using custom configuration

Complete the following steps to use custom configuration:

1. In the ServeRAID Manager tree, click the controller.

2. Click Custom configuration.

3. Click Next. The “Create arrays” window opens.

Chapter 2. Configuration 27

Figure 9. “Create arrays” window

4. From the list of ready drives, select the two drives that you want to group into the array.

5. Click (Add selected drives) to add the drives to the array.

6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab. b. Select the physical drive that you want to designate as the hot-spare drive,

and click (Add selected drives).

28 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Figure 10. “Configuration summary” window

7. Click Next. The “Configuration summary” window opens.

8. Review the information in the “Configuration summary” window. To change the

configuration, click Back.

9. Click Apply; then, click Yes when asked if you want to apply the new

configuration. The configuration is saved in the controller and in the physical drives.

10. Exit from ServeRAID Manager and remove the CD from the DVD-ROM drive.

11. Restart the server.

Viewing the configuration

You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical drives). When you click an object in the ServeRAID Manager tree, information about that object appears in the right pane. To display a list of available actions for an object, click the object and click Actions.

Chapter 2. Configuration 29

Figure 11. ServeRAID Manager window

Getting assistance

For more information about ServeRAID Manager, see the online help system. To start the help system, click Help on the toolbar or select an item from the Help menu.

30 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Figure 12. ServeRAID Manager help menu

The help system (ServeRAID Assist) will open within the ServeRAID Manager interface.

To learn more about the ServeRAID Manager tree objects and the actions that apply to them, select a tree object and click Actions > Hints and tips. ServeRAID Assist will start, and information about the tree object will appear in the right pane of ServeRAID Manager.

Chapter 2. Configuration 31

Figure 13. Hints and tips feature

Remote Supervisor Adapters

This section describes how to identify the Remote Supervisor Adapter, its features, and prerequisites for setup. It also explains how to use the documentation effectively and how to cable and configure a Remote Supervisor Adapter II-EXA or a Remote Supervisor Adapter for use on an Advanced System Management (ASM) network so that you can manage the server from a remote location. For more detailed information, see the Remote Supervisor Adapter User’s Guide on the IBM

xSeries Documentation CD.

Identifying the Remote Supervisor Adapter

The server comes with either a Remote Supervisor Adapter or a Remote Supervisor Adapter II-EXA installed. Before you can configure and use your Remote Supervisor Adapter, you must identify which Remote Supervisor Adapter is installed. The easiest way to identify the Remote Supervisor Adapter installed in the server is visually. Use Figure 14 on page 33 and Figure 15 on page 33 to identify the Remote Supervisor Adapter installed in the server:

32 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

External power connector

Heartbeat LED (amber)

Power LED (green)

RSA II - EXA breakout port

Video port

Ethernet activity LED (green)

Ethernet link LED (green)

10/100 Ethernet port

Figure 14. Remote Supervisor Adapter II-EXA connectors and LEDs

External power connector

Error LED (amber)

ASM interconnect port

Ethernet activity LED (green)

Ethernet link LED (green)

Power LED (green)

Management port

Figure 15. Remote Supervisor Adapter connectors and LEDs

After identifying the adapter, see “Setting up the Remote Supervisor Adapter II-EXA” or “Setting up the Remote Supervisor Adapter” on page 44.

Setting up the Remote Supervisor Adapter II-EXA

This section describes features, setup requirements, and how to cable and configure the Remote Supervisor Adapter II-EXA for use on an Advanced System Management (ASM) network so that you can manage the server from a remote location.

For more detailed information, see the Remote Supervisor Adapter II User’s Guide on the IBM xSeries Documentation CD.

Remote Supervisor Adapter II-EXA features

The Remote Supervisor Adapter II-EXA provides the following:

v Seamless remote accelerated graphics v Enhanced security features v Continuous health monitoring and control

v Advanced Predictive Failure Analysis v Automated Server Restart (ASR) v Automatic notification and alerts v Event logs that are time stamped, saved on the Remote Supervisor Adapter

II-EXA, and can be attached to e-mail alerts

v Server console redirection v LAN and Advanced System Management (ASM) interconnect remote access

(PFA) support

10/100 Ethernet port

Chapter 2. Configuration 33

v Simple Network Management Protocol (SNMP) trap support v Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP)

support

v Remote power control v Capture operating-system-failure screen v Remote firmware update and access to critical server settings v Independent power, which enables around-the-clock access to the server even

when the server power is off

v Virtually attach remote diskette drive, CD-ROM drive, or disk image to server

Setup requirements

The following items are required to set up the Remote Supervisor Adapter II-EXA:

v Make sure you have an Internet connection. You will need an Internet connection

during the installation process to download software and firmware from the IBM Support Web site. For information about how to download the Remote Supervisor Adapter II-EXA files, see “Obtaining Remote Supervisor Adapter II-EXA software and firmware” on page 37.

v Install the operating system on the server before you install the device drivers for

the Remote Supervisor Adapter II-EXA. For information about installing the operating system, see the documentation that comes with the server.

v Remote Supervisor Adapter II-EXA device drivers. See Table 1 on page 23 for a

list of the supported operating systems.

Note: Not all versions of Red Hat Linux or SuSE Linux are supported for all

server models. To check if there is a supported Remote Supervisor Adapter II-EXA device driver for the server model running your version of Linux, go to http://www.ibm.com/pc/support/.

v The remote disk function requires the following software:

– Server (for the server operating system to support the remote disk): Microsoft

Windows 2000 with Service Pack 3 or above.

™

– Client: Microsoft Windows 2000 or above and the Java

1.4 Plug-in or later.

v To configure the remote alert recipients for Director over LAN or Director over

modem, the remote alert recipient must be an IBM Director-enabled server with UM Server Extensions.

v The Remote Supervisor Adapter II supports the following Web browsers for

remote access. The Web browser that you use must be Java-enabled and must support JavaScript™.

– Microsoft Internet Explorer 4.0 (with Service Pack 1), or later – Netscape Navigator 4.72, or later (version 6.0 is not currently supported)

Notes:

1. Java plug-in version 1.4 or later is required.

2. The Remote Supervisor Adapter II Web interface does not support the double-byte character set (DBCS) languages.

Support of HTTP version 1.0, or later

– – Minimum display resolution of 800 x 600 pixels and 256 colors

The ASM Web interface and the ASM text-based interface do not support

Note:

the double-byte character set (DBCS) languages.

34 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Cabling and configuring the Remote Supervisor Adapter II-EXA

Complete the following tasks to cable and configure the Remote Supervisor Adapter II-EXA.

Note: After you initially configure the adapter, use the Web-based interface to

create a backup copy of the configuration. If you need to replace the adapter in the future, you can restore the configuration and resume normal operation more quickly. See the IBM Remote Supervisor Adapter II User’s Guide, on the IBM xSeries Documentation CD for details.

Task 1. Cable the Remote Supervisor Adapter II-EXA. Task 2. Get the Remote Supervisor Adapter software and firmware. Task 3. Complete the setup of the Remote Supervisor Adapter II-EXA.

service, assistance, or additional information on the World Wide Web, see

For Appendix A, “Getting help and technical assistance,” on page 299.

The RSA II-EXA breakout cable: The ASM breakout cable connects the Remote

Supervisor Adapter II-EXA to the ASM interconnect network, the server USB port, and an external modem.

ASM RS-485 connector

USB connector

Management connectors

Figure 16. RSA II-EXA breakout cable

RSA II-EXA breakout cable connections: The RSA II-EXA breakout cable is used

to provide the following connections:

v ASM Interconnect port

To connect the Remote Supervisor Adapter II-EXA to an ASM interconnect network, connect a Category 3 or Category 5 cable to one of the ASM Interconnect ports on the RSA II-EXA breakout cable. For more information, see “Using the ASM interconnect network” on page 56.

v USB connector

To connect the Remote Supervisor Adapter II-EXA to the USB port on the server for providing remote keyboard, video, and mouse control of the server, plug the USB connector on the RSA II-EXA breakout cable in to a USB port on the server.

v Management port

To connect the Remote Supervisor Adapter II-EXA to a modem, connect the modem to the management port connector on the RSA II-EXA breakout cable.

Note: Connecting a modem to the Remote Supervisor Adapter II-EXA provides

dial-out support only.

Chapter 2. Configuration 35

Cable the Remote Supervisor Adapter II-EXA: This section provides the

information needed to cable the Remote Supervisor Adapter II.

Figure 17. Connect the RSA II-EXA breakout cable to the server

1. Connect the RSA II-EXA breakout cable (1) to the RSA II-EXA breakout port (2) on the server.

2. Connect the video cable from your video device to the video port on the Remote Supervisor Adapter.

3. Plug the USB connector on the RSA II-EXA breakout cable in to one of the USB ports on the rear of the server.

ASM RS-485 connector

USB connector

Management connectors

Figure 18. RSA II-EXA breakout cable

4. Complete the following steps to connect the Remote Supervisor Adapter II-EXA to the LAN:

a. Connect one end of a Category 3 or Category 5 Ethernet cable to the

Ethernet connector on the Remote Supervisor Adapter II-EXA. Connect the other end of the Ethernet cable to your network.

b. Check the Remote Supervisor Adapter II-EXA Ethernet link and activity

LEDs. The location of the LEDs are shown in the following illustration.

36 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

External power connector

Heartbeat LED (amber)

Power LED (green)

RSA II - EXA breakout port

Video port

Ethernet activity LED (green)

10/100 Ethernet port

Figure 19. Remote Supervisor Adapter II-EXA connectors

v External power connector: This connector is used to connect the

Remote Supervisor Adapter II-EXA to an external power source.

v Heartbeat LED: This amber LED flashes continuously to indicate that

there is activity on the Remote Supervisor Adapter II-EXA.

v RSA II-EXA breakout port: The RSA II-EXA breakout cable is connected

to this port to provide two serial (communication) ports, one USB port, and one RS-485 port with two connectors.

v Ethernet activity LED: When the LED is green, there is activity on the

Ethernet LAN.

v Ethernet link LED: When the LED is green, the link is active. v 10/100 Ethernet port: Ethernet signal cables are connected to the

Ethernet port.

v Video port: Connect the signal cable for a monitor to this port.

Ethernet link LED (green)

Important: When the Remote Supervisor Adapter II-EXA is installed in

place of the Remote Supervisor Adapter, you must connect the monitor or console switch to this video port. The integrated video controller on the server is disabled for models with a Remote Supervisor Adapter II-EXA installed.

v Power LED: This green LED comes on and stays on when you plug in

the server.

c. Continue with “Obtaining Remote Supervisor Adapter II-EXA software and

firmware” and “Completing the setup” on page 39.

See the IBM Remote Supervisor Adapter II User’s Guide on the IBM xSeries

Note:

Documentation CD for detailed information on how to manage the server

remotely using the Web-based user interface.

Obtaining Remote Supervisor Adapter II-EXA software and firmware: Before

you can continue the configuration of the Remote Supervisor Adapter II-EXA, you must download software and firmware from the IBM Support Web site. This section describes how to download the files from the Web site. Which files you need to download depends on your operating system.

Note: Changes are made periodically to the IBM Support Web site to provide

timely customer information and better navigation. The search methods in the following procedures are suggestions. Yo u might need to modify the search process depending on the Web page design.

Chapter 2. Configuration 37

For Microsoft Windows 2000: If the server in which the Remote Supervisor

Adapter II-EXA is installed is running the Microsoft Windows 2000 operating system, you will need to download one file, which contains the following software and firmware:

v Software and firmware installation instructions v Video adapter basic input/output system (BIOS) update v IBM Eserver xSeries BIOS update with support for the Remote Supervisor

Adapter II-EXA

v Diagnostics code update v Remote Supervisor Adapter II-EXA device drivers v Remote Supervisor Adapter II-EXA firmware code update v Integrated system management processor (ISMP) update v Video device driver v Advanced Settings Utility program

The software and firmware files that you need are contained in one system service package for Windows installation kit. Complete the following steps to locate and download the package file.

1. Go to http://www.ibm.com/pc/support/.

2. In the left navigation pane, click Search PC support.

3. In the “Search PC support” window, under Additional search options, in the Restrict to this document type field, select Downloads and drivers.

4. In the Restrict to this brand field, select Servers.

5. Wait for the page to automatically refresh; then, in the Restrict to this family field, select the server model.

6. Wait for the page to automatically refresh; then, in the Enter search terms field, type "system service package". (Do not use the Search field.)

7. Click Search.

8. Select the system service package that corresponds to the server model and the operating system that is running on the server in which the Remote Supervisor Adapter II is installed. The file you download will be in *.exe format.

9. Click the file link to download the system service package to d:/ibmssp, where

d is the hard disk drive letter. (Create the directory if necessary.)

10. Browse the d:/ibmssp directory and double click the *.exe file to extract the packaged files. Extract the files into the d:/ibmssp directory.

11. See the readme.txt file that is extracted into the d:/ibmssp directory for a list of

the file names and their descriptions.

12. To ensure correct software installation, follow the detailed installation instructions in Remote Supervisor Adapter II Installation Instructions for Windows Users, which is in Portable Document Format (PDF) in the d:/ibmssp directory. Then, continue with “Completing the setup” on page 39.

SuSE Linux and Red Hat Linux: If the server in which the Remote Supervisor

For

Adapter II-EXA is installed is running the Red Hat Linux or SuSE Linux operating system, you will need to download one file, which contains the following software and firmware:

v Software and firmware installation instructions v Video adapter basic input/output system (BIOS) update v IBM Eserver xSeries BIOS update with support for the Remote Supervisor

Adapter II-EXA

38 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

v Diagnostics code update v Remote Supervisor Adapter II-EXA device drivers v Remote Supervisor Adapter II-EXA firmware code update v Advanced Settings Utility program

The software and firmware files that you need are contained in one system service package for Linux installation kit. Complete the following steps to locate and download the package file:

1. Go to http://www.ibm.com/pc/support/.

2. In the left navigation pane, click Search PC support.

3. In the “Search PC support” window, under Additional search options, in the Restrict to this document type field, select Downloads and drivers.

4. In the Restrict to this brand field, select Servers.

5. Wait for the page to automatically refresh; then, in the Restrict to this family field, select the server model.

6. Wait for the page to automatically refresh; then, in the Enter search terms field, type "system service package". (Do not use the Search field.)

7. Click Search.

9. Click the file link to download the system service package.

10. From a command-line prompt, type "tar -xvfz filename.tgz", where filename is the name of the file you downloaded. This command will create a directory named ibmssp and extract the files to it.

11. See the readme.txt file that is extracted into the ibmssp directory for a list of

the file names and their descriptions.

12. To ensure correct software installation, follow the detailed installation instructions in Remote Supervisor Adapter II Installation Instructions for Linux Users, which is in Portable Document Format (PDF) in the ibmssp directory. Then, continue with “Completing the setup.”

Completing

Remote Supervisor Adapter II-EXA:

1. If you plan to configure Simple Network Management Protocol (SNMP) traps on

the Remote Supervisor Adapter II-EXA, install and compile the management information base (MIB) on your SNMP manager. The MIB supports SNMP traps. The MIB is available on the IBM Support Web site. For more information, see “Obtaining Remote Supervisor Adapter II-EXA software and firmware” on page

37.

2. If you did not restart the server after installing the Remote Supervisor Adapter

II-EXA device drivers, restart the server now.

3. See the IBM Remote Supervisor Adapter II User’s Guide on IBM xSeries

Documentation CD for detailed instructions for completing the configuration of

the Remote Supervisor Adapter II-EXA, including the following features:

v Defining the login IDs and passwords v Selecting the events that will receive alert notification

the setup: Complete the following steps to complete the setup of the

Chapter 2. Configuration 39

v Monitoring remote server status using the Remote Supervisor Adapter II-EXA

Web interface

v Controlling the server remotely v Virtually attaching a remote diskette drive, CD-ROM drive, or disk image to

the server

If you want to set up an ASM interconnect network and have not already done so, go to “Configuring and connecting to the ASM interconnect network.” If you do not want to set up an ASM interconnect network, your configuration is now complete.

Configuring and connecting to the ASM interconnect network

This section includes information about how to configure and connect the server to function within an Advanced System Management (ASM) interconnect network.

Overview: Yo u can connect system-management processors and adapters

together to form an Advanced System Management (ASM) interconnect network.

System-management processors and adapters are Remote Supervisor Adapter

II-EXAs, Remote Supervisor Adapter IIs, Remote Supervisor Adapters, ASM processors, ASM PCI adapters, and integrated system management processors (ISMPs). These system-management processors and adapters are also known as service processors.

An ASM interconnect network provides two levels of functionality. First, the ASM interconnect network enables you to control and to configure settings for the servers in which other system-management processors and adapters reside. Second, the ASM interconnect network enables other system-management processors and adapters to use the resources (Ethernet or modem) of other Remote Supervisor Adapter II-EXAs, Remote Supervisor Adapters IIs, Remote Supervisor Adapters, ASM processors (modems only), and ASM PCI adapters in the ASM interconnect network for sending alerts. This interconnect network is used when system-management processors or adapters cannot send an alert and must forward the information to another system-management processor or adapter to send the alert.

Planning and cabling your ASM interconnect network: To support the most

recent ASM features, a Remote Supervisor Adapter II-EXA must be the main gateway to your ASM interconnect network if the network also includes servers with Remote Supervisor Adapters, ASM PCI adapters, ASM processors, or ISMPs. The Remote Supervisor Adapter II-EXA forwards the ASM information generated by the servers attached to the ASM interconnect network to other servers on your Ethernet network or that are attached through a modem. The connected ASM processors, ASM PCI Adapters, and ISMPs are managed through the user interface and Web browser access of the Remote Supervisor Adapter II.

Before cabling the ASM interconnect network, review the following information:

v You must connect an RSA II-EXA breakout cable to the Remote Supervisor

Adapter II-EXA.

v You must connect an ASM interconnect module to a Remote Supervisor Adapter. v The cables in an ASM interconnect network are hot-swappable. v Make sure that the firmware for the Remote Supervisor Adapter II-EXA, Remote

Supervisor Adapter, ASM processor, ASM PCI adapter, and ISMP are at the latest level.

v The servers in an ASM interconnect network are referred to by their assigned

names, not by their positions in the rack cabinet.

40 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

An ASM interconnect network can have up to 24 RS-485 connections, depending on the configuration. The connections can include Remote Supervisor Adapter II-EXAs, Remote Supervisor Adapter IIs, Remote Supervisor Adapters, ASM processors, ASM PCI adapters, and ISMPs. Use the following information to determine the number of servers and connections that you can have on your ASM interconnect network:

v Each Remote Supervisor Adapter II-EXA, Remote Supervisor Adapter II, Remote

Supervisor Adapter, ASM processor, ASM PCI adapter, and ISMP in a server that is connected to the network uses one connection. For example, if a server that is connected to the network has a Remote Supervisor Adapter and an integrated ASM processor, the server uses two connections on the network.

v The network must include at least one server with a Remote Supervisor II-EXA,

Remote Supervisor Adapter II, or Remote Supervisor Adapter (either installed as an option or preinstalled in the server).

v On an ASM interconnect network, one ASM processor or one ASM PCI adapter

can communicate with 11 RS-485 connections. These connections must be to ASM processors, ASM PCI adapters, Remote Supervisor Adapters, Remote Supervisor Adapter II-EXAs, or Remote Supervisor Adapter IIs. The ASM processor and ASM PCI adapter cannot communicate with ISMPs.

v If your existing ASM interconnect network has 12 RS-485 connections that

include only ASM processors, ASM PCI adapters, and at least one Remote Supervisor Adapter or Remote Supervisor Adapter II, you can also add up to 12 ISMP-based servers to this same network. The Remote Supervisor Adapter on this network will communicate with all 23 RS-485 connections; however, an ASM processor or ASM PCI adapter on this network will communicate with only the 11 non-ISMP RS-485 connections. The ASM processor and ASM PCI adapter will not recognize the ISMPs, but the ISMPs can reside on the same ASM interconnect network.

v Make sure that the ASM interconnect network is set up as a bus, not as a ring.

You must connect the servers to the ASM interconnect network in a series, with terminated beginning and end points. Be sure to use the RS-485 terminator plugs. For more information, see “Using the RS-485 terminator plugs on interconnected servers.”

v Make sure that the total combined length of all Ethernet cables connecting the

servers in the ASM interconnect network does not exceed 91 m (300 ft).

the RS-485 terminator plugs on interconnected servers: The Remote

Using

Supervisor Adapter II-EXA comes with two RS-485 terminator plugs. To ensure successful RS-485 communication on your ASM interconnect network, you must install the terminator plugs in the open connectors at each end of the RS-485 bus. The illustrations in “ASM interconnect network configuration examples” on page 42 can help you determine where to put the RS-485 terminator plugs on your ASM interconnect network.

Forwarding alerts: Remote Supervisor Adapters, ASM PCI adapters, ASM

processors, and ISMPs that are connected to an ASM interconnect network share resources and system-management information. This section provides information about how alerts are forwarded in the ASM interconnect network.

During normal operation, each Remote Supervisor Adapter, ASM processor, ASM PCI adapter, and ISMP on the ASM interconnect network communicates with the other processors and adapters on the network. Processors or adapters that have a modem or Ethernet connection notify the other processors and adapters that these communications resources are available for use by other servers on the ASM interconnect network. These resources are then used as ASM interconnect network

Chapter 2. Configuration 41

resources, enabling Remote Supervisor Adapters, ASM processors, ASM PCI adapters, and ISMPs on the ASM interconnect network to send alerts using a modem or the network, even if they do not have a modem or network connection physically attached.

Note: ISMPs can use the communications resources of a Remote Supervisor

Adapter, Remote Supervisor Adapter II-EXA, or Remote Supervisor Adapter II only.

When alerts are generated, they are forwarded to the Remote Supervisor Adapter II-EXA, Remote Supervisor Adapter II, Remote Supervisor Adapter, ASM processor, or ASM PCI adapter on the ASM interconnect network that has the communication resources to forward the alert. If no system on the ASM interconnect network meets the requirements, the alert is set for transmission if the connection type is configured or becomes available later.

If multiple modems or network connections exist in the ASM interconnect network, you cannot specify which system will receive an alert or which will use its modem or network connection to forward the alert. If an alert is forwarded to a Remote Supervisor Adapter II-EXA, Remote Supervisor Adapter II, Remote Supervisor Adapter, ASM processor, or ASM PCI adapter that is unable to deliver the alert (for example, the modem it is configured to use has failed or the network cannot resolve the destination IP address), the processor or adapter attempts to forward the alert to another system on the ASM interconnect network that has the communication resources to forward the alert.

Alerts are typically sent only once (per connection type), but an alert is forwarded to another interconnect device if the resources exist on other interconnect devices in the network. For example, on a three ASM processor network where ASM processor 1 generates a modem alert, but does not have a modem and the two other ASM servers with ASM processors have modems connected to them, the following might occur:

If ASM processor 1 generates an alert and the modem is unplugged from ASM processor 2 45 seconds or less prior to ASM processor 1 generating the alert, ASM processor 1 forwards the alert to ASM processor 2 having previously determined that ASM processor 2 had an available modem (which is now no longer available). When ASM processor 2 receives the forwarded alert, knowing its modem is not available, it determines that a modem is attached to ASM processor 3, and forwards the alert to ASM processor 3. Therefore, depending upon the time frame (45 seconds) within which a resource (modem) fails, the alert might be forwarded multiple times until a device on the interconnect network can send the alert.

ASM interconnect network configuration examples: The illustrations in this

section show sample ASM interconnect network configurations.

In the following example, an Ethernet cable connects the remote system management administrator’s system to the Remote Supervisor Adapter II-EXA that is installed in an xSeries 445. In this case, the xSeries 445 uses the LAN connection to forward system-management data generated by the other servers in the ASM interconnect network to the remote system-management administrator.

42 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Remote system management administrator's system

Ethernet

Remote Supervisor Adapter II - EXA

xSeries 445

RS-485 terminator plug

Figure 20. ASM interconnect network Ethernet configuration

Remote Supervisor Adapter

ASM Interconnect module

xSeries 445

RS-485 terminator plug

In the following example, a Remote Supervisor Adapter II-EXA is installed in an xSeries 445, and creates an interconnect network with the other xSeries 445 servers which have a Remote Supervisor Adapter installed. A modem is connected to the serial connector of the Remote Supervisor Adapter II-EXA (on one end of the ASM breakout cable), a second modem is connected to the management port of the Remote supervisor Adapter in the server connected to the end of the ASM interconnect network, and a modem is connected to the remote system-management administrator’s system.

Note: For information about connecting a modem to the management port on an

xSeries 445, see the documentation that comes with the server.

Chapter 2. Configuration 43

Remote system management administrator's system

Modem

Dial-out only

Modem

xSeries 445

ASM Interconnect module

Management port

Note: The ASM Interconnect module is connected to the RS-485 port on the back panel of the Remote Supervisor Adapter in each server.

RS-485 terminator plug

Figure 21. ASM interconnect network modem configuration

Modem

xSeries 445

RS-485 terminator plug

Setting up the Remote Supervisor Adapter

This section describes features, setup requirements, and how to cable and configure the Remote Supervisor Adapter for use on an Advanced System Management (ASM) network so that you can manage the server from a remote location.

Note: The information in this section is intended for use with the Remote

Supervisor Adapter, not the Remote Supervisor Adapter II-EXA. For information on setting up and configuring a Remote Supervisor Adapter II-EXA go to “Setting up the Remote Supervisor Adapter II-EXA” on page 33.

For more detailed information, see the Remote Supervisor Adapter User’s Guide on the IBM xSeries Documentation CD.

Remote Supervisor Adapter features

Standard features of the Remote Supervisor Adapter are as follows:

v Continuous health monitoring and control v Advanced Predictive Failure Analysis (PFA) v Configurable notification and alerts

44 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

v Event logs that are time-stamped, saved in nonvolatile memory, and can be

attached to e-mail alerts

v Remote graphics console redirection v LAN, serial, and Advanced System Management (ASM) interconnect remote

access

v Point-to-point protocol (PPP) support v Simple Network Management Protocol (SNMP) v Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP)

support

v Remote power control v Microsoft Windows NT and Windows 2000 blue-screen capture v Remote firmware update and access to critical server settings v Optional, independent power, which enables around-the-clock access to the

server, even if the server is powered off

Setup requirements

Before you set up the Remote Supervisor Adapter, you must download to a diskette, the DOS Remote Supervisor Utility program from http://www.ibm.com/pc/support/.

Perform the following before you set up the Remote Supervisor Adapter:

v Install the operating system on the server, using ServerGuide and the

documentation that comes with the operating system.

v Install the agent component of UM Server Extensions to use the following

Advanced System Management (ASM) Web interface features: – Shutdown O/S and then Power Off Server – Shutdown O/S and then Restart Server

Server Extensions is on the system-management software CD that comes

UM with the server. For information about installing the agent component, see the documentation that comes with the system-management CD.

v To configure the remote alert recipients for Director over LAN or Director over

modem, the remote alert recipient must be an IBM Director-enabled server with UM Server Extensions.

v If you want to use a Web browser to access the Remote Supervisor Adapter

remotely, the following software is required: – Microsoft Internet Explorer 4.0 (with Service Pack 1), or later – Netscape Navigator 4.72, or later (version 6.0 is not currently supported) – Java enabled Web browser (See your browser documentation or online Help

for instructions about enabling its Java support.)

– Support for JavaScript 1.2, or later (See your browser documentation or online

Help for instructions about enabling its JavaScript support.) – Support of HTTP version 1.0, or later – Minimum display resolution of 800 x 600 pixels and 256 colors

Note:

The ASM Web interface and the ASM text-based interface do not support

the double-byte character set (DBCS) languages.

Chapter 2. Configuration 45

Cabling and configuring the Remote Supervisor Adapter

Complete the following tasks to cable and configure the Remote Supervisor Adapter.

Note: After you initially configure the adapter, use the Web-based interface to

create a backup copy of the configuration. If you need to replace the adapter in the future, you can restore the configuration and resume normal operation more quickly. See the IBM Remote Supervisor Adapter User’s Guide, on the IBM xSeries Documentation CD for details.

Task 1. Connect the Ethernet and management port cables. See “Cabling

the Ethernet LAN port and management port.”

Task 2. Perform the initial configuration to enable remote access to the

Remote Supervisor Adapter. So that you can:

v Configure the Ethernet port v Configure the management (COM) port v Set up the point-to-point protocol

See “Enabling remote access to the adapter” on page 48.

Task 3. Configure the remote-control password to enable the ASM Web

interface remote control features. See “Configuring the remote control password” on page 55.

Task 4. Install the ASM device drivers. See “Installing Advanced System

Management device drivers” on page 53.

service, assistance, or additional information on the World Wide Web, see

For Appendix A, “Getting help and technical assistance,” on page 299.

Cabling the Ethernet LAN port and management port: This section describes

how to cable the Remote Supervisor Adapter. Yo u can manage the server remotely through the Remote Supervisor Adapter using one of the user interfaces and one of the connection methods that are described in Table 2. Select the interface method you want to use to perform remote management; then, perform the indicated cabling procedure.

If you plan to set up an ASM interconnect network, before you begin cabling the server, see “Using the ASM interconnect network” on page 56 for instructions about cabling the ASM interconnect port and setting up the network. You might want to review the information in “ASM interconnect network configuration examples” on page 42 before you connect the cables. Then, return to these instructions to start the cabling procedures.

Table 2. Cabling tasks to enable remote access to the Remote Supervisor Adapter

User interface to Remote Supervisor Adapter

ASM Web interface using HTTP

Text-based user interface using the Telnet protocol

Connection to Remote Supervisor Adapter

LAN using the Ethernet port “Cabling the Ethernet LAN port”

For the cabling procedure, see:

on page 47

46 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Table 2. Cabling tasks to enable remote access to the Remote Supervisor Adapter (continued)

User interface to Remote Supervisor Adapter

Text-based user interface using a modem or a null

Connection to Remote Supervisor Adapter

For the cabling procedure, see:

Management (COM) port “Cabling the management

(COM) port” on page 48

modem ASM Web interface using

point-to-point protocol (PPP)

Text-based user interface using the Telnet protocol over PPP

Cabling the Ethernet LAN port: Complete the following steps to attach the Ethernet

cables.

Attention: To avoid damage to the Ethernet connector on the Remote Supervisor

Adapter, do not connect the ASM Interconnect module to the Ethernet port.

1. Connect one end of a Category 3 or Category 5 Ethernet cable to the Ethernet port on the Remote Supervisor Adapter. Connect the other end of the Ethernet cable to the network.

2. Check the Ethernet LEDs to ensure that the network connection is working. The following illustration shows the location of the LEDs.

External power connector

Error LED (amber)

ASM interconnect port

Ethernet activity LED (green)

Ethernet link LED (green)

Figure 22. Remote Supervisor Adapter connectors

v External power connector (not supported) - This connector is not

supported on this server.

v Error LED - This amber LED is lit when a system management error has

occurred.

v ASM interconnect port - Signal cables for managing expansion module

resources are connected to this port.

v Ethernet activity LED: When the LED is green there is activity on the

Ethernet LAN.

v Ethernet link LED: When the LED is green the link is active. v 10/100 Ethernet port - Ethernet Signal cables are connected to the Ethernet

port.

v Management port - Connect a serial cable to this port to enable system

management through a modem, or connect a null modem cable to enable system management through a workstation or laptop computer.

Power LED (green)

Management port

10/100 Ethernet port

Chapter 2. Configuration 47

v Power LED - This green LED goes on and stays on when you plug in the

server.

you want to use the management port connection, continue with “Cabling the

If management (COM) port” on page 48; otherwise, go to “Configuring the adapter.”

Cabling

the management (COM) port: To cable the management (COM) port,

connect a modem or null modem cable to the management port on the Remote Supervisor Adapter.

Continue with “Configuring the adapter.”

Configuring the adapter: This section describes how to enable remote access to

the Remote Supervisor Adapter and install ASM device drivers.

These procedures assume that you have an operational keyboard and pointing device attached to the server.

Enabling remote access to the adapter: The Remote Supervisor Adapter requires

configuration to enable remote access through either the Ethernet port or the management port. From Table 3, select the interface method that you want to use to perform remote management; then, perform the indicated configuration procedure.

Note: For detailed information about using the ASM Web interface and the

text-based user interface, see the Remote Supervisor Adapter User’s Guide on the IBM xSeries Documentation CD.

Table 3. Configuration tasks to enable remote access to the Remote Supervisor Adapter

User interface to Remote Supervisor Adapter

ASM Web interface using HTTP

Text-based user interface

Connection to Remote Supervisor Adapter

For the configuration procedure, see:

LAN using the Ethernet port “Configuring the Ethernet

settings for Web-based remote

access” using the Telnet protocol Text-based user interface

using a modem or a null modem

ASM Web interface using point-to-point protocol

Management (COM) port “Configuring the management

port for text-based remote

access” on page 50 and “Setting

up point-to-point protocol” on

page 52 (PPP) Text-based user interface

using the Telnet protocol over PPP

Configuring the Ethernet settings for Web-based remote access: If you have an

accessible, active, and configured dynamic host configuration protocol (DHCP) server on the network, the hostname, IP address, gateway address, subnet mask, and DNS server IP address are set automatically. You do not need to perform further configuration tasks to enable the Ethernet connection because the default value for the DHCP Setting field is Enabled. If you need to configure the management port, go to “Configuring the management port for text-based remote access” on page 50; otherwise, go to “Installing Advanced System Management device drivers” on page 53.

48 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

If you do not have a DHCP server on the network, complete the following steps to configure the Ethernet settings.

1. With the server turned off, insert the diskette with the downloaded utility program into the diskette drive; then, turn on the server. The utility starts automatically, displaying the Remote Supervisor Utility window.

2. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select Configuration Settings; then, press Enter. The Configuration Settings window opens.

3. Use the arrow keys to select Ethernet Settings; then, press Enter. The Ethernet Settings window opens, as shown in the following illustration.

Note: The values in the window are only examples; your settings might be

different.

Figure 23. Ethernet Settings window with Web-based remote values

4. Use the arrow keys to navigate to each field. Your system administrator can provide the information for the following fields:

Network Interface

The default value is Enabled; verify that it is still set to Enabled.

IP Address

Type the IP address of the Remote Supervisor Adapter.

Subnet Mask

Type the subnet mask used by the Remote Supervisor Adapter. The default value is 255.255.255.0.

Gateway

Type the IP address of the gateway.

Host Name

Type the host name of the Remote Supervisor Adapter. The default host name is ASMA<burned-in MAC address>.

For detailed information about the Ethernet settings, see the Remote

Supervisor Adapter User’s Guide on the IBM xSeries Documentation CD.

5. Change the DHCP Setting field to Disabled. The default value is Enabled.

6. Press F6 to apply the change.

Chapter 2. Configuration 49

7. Press Esc. After the Warning window opens, press Enter to restart the Remote Supervisor Adapter.

8. Press Esc to return to the Configuration Settings window. If you need to configure the management port, go to “Configuring the management port for text-based remote access.”

9. Press Esc to return to the Utility program main window.

10. Use the arrow keys to select Exit Utility from the menu or press Esc to close

the Utility program.

11. Remove the diskette from the server. The server restarts automatically.

12. If you also want to configure the management port, continue with “Configuring the management port for text-based remote access.” Otherwise, go to “Installing Advanced System Management device drivers” on page 53.

Configuring

the management port for text-based remote access: Complete the

following steps to configure the Remote Supervisor Adapter management port for access using a modem or null modem. If you completed the procedure for configuring the Ethernet port and the Configuration Settings window is open, go to step 3

2. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select Configuration Settings; then, press Enter.

The Configuration Settings window opens.

3. Use the arrow keys to select Modem Settings; then, press Enter. The Modem Settings window opens, as shown in the following illustration.

Note: The values in the window are only examples; your settings might be

different.

Figure 24. Ethernet Settings window with text-based remote access values

50 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

4. Verify the following management port values:

Baud Rate

The default is 57600. Make sure that the baud rate matches the baud rate of the device you are connecting to the management port on the Remote Supervisor Adapter.

Dedicated to ASM

The default is Disabled. If you are using point-to-point protocol (PPP), set this field to Enabled. If the value in this field is Enabled when the server is restarted, the management port remains dedicated to system management and is not returned to the operating system.

You can dedicate the integrated management port on the Remote Supervisor Adapter to system management or share it with the operating system. If the management port is dedicated to system management, it serves only the Remote Supervisor Adapter and is always available for dial-in or dial-out alerting purposes. Yo u cannot view the port using the operating system or any application.

Note: To use this management port, you must first install the ASM

device drivers as described in “Installing Advanced System Management device drivers” on page 53.

If the management port is shared with the operating system, it is dedicated to the Remote Supervisor Adapter only while the server is turned off or during POST. The port is returned to the operating system after POST completes. You can view the port using the operating system or any application. The Remote Supervisor Adapter takes over the port from the operating system only when information about a critical event is received. The Remote Supervisor Adapter dials out and transmits an alert and keeps the port dedicated until the server is restarted. The port is no longer available to the operating system or applications.

Parity The default is None. Stop Bits

The default is 1.

The data bits value is preset to 8 and cannot be changed.

Note:

For detailed information about the management port and modem settings, see the Remote Supervisor Adapter User’s Guide on the IBM xSeries

Documentation CD.

5. If you made changes to the management port settings, press F6 to apply the change.

6. Press Esc to return to the Configuration Settings window.

you need to set up point-to-point protocol, go to “Setting up point-to-point

If protocol” on page 52.

7. Press Esc to return to the Utility program main window.

8. Use the arrow keys to select Exit Utility from the menu, or press Esc to close the Utility program.

9. Remove the diskette from the diskette drive. The Remote Supervisor Adapter restarts automatically.

10. Continue with “Setting up point-to-point protocol” on page 52.

Chapter 2. Configuration 51

Setting up point-to-point protocol: The Remote Supervisor Adapter management

port supports point-to-point protocol (PPP). PPP enables TCP/IP communication over the management port, which enables Web-based management and Telnet sessions over a modem. To set up PPP, complete the following steps. If you completed the procedure for configuring the management port and the Configuration Settings window is open, go to step 3 on page 52.

1. With the server turned off, insert the downloaded utility program into the diskette drive; then, turn on the server. The utility starts automatically, displaying the Remote Supervisor Utility window.

2. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select Configuration Settings; then, press Enter.

The Configuration Settings window opens.

3. Use the arrow keys to select PPP Settings; then, press Enter. The PPP Settings window opens, as shown in the following illustration.

Note: The values in the window are only examples; your settings might be

different.

Figure 25. Ethernet Settings window setting up point-to-point protocol

4. Use the arrow keys to navigate to each field. Verify the values in the following fields:

Network Interface

IP Address

Subnet Mask

Line Type

Remote IP Address

52 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

The default is Disabled. Change this field to Enabled.

The default value is 192.96.1.1. Yo u can use the default value or another value, but the server must be able to establish a connection to that address. The default IP address (local and remote) is easily reconfigurable.

The default value is 255.255.255.255.

The value is set to PPP.

The default value is 192.96.1.2.

Authentication Protocol

The default is CHAP then PAP. Make sure that the value in this field matches your client settings.

For detailed information about the PPP settings, see the information about configuring PPP access over a management port in the Remote Supervisor

Adapter User’s Guide on the IBM xSeries Documentation CD.

5. Press F6 to apply the changes.

6. Press Esc. After the Warning window opens, press Enter to restart the Remote Supervisor Adapter.

7. Press Esc to return to the Configuration Settings window. If you need to configure the management port, go to “Configuring the management port for text-based remote access” on page 50.

8. Press Esc to return to the Utility program main window.

9. Use the arrow keys to select Exit Utility from the menu or press Esc to close the Utility program.

10. Remove the diskette from the diskette drive. The server restarts automatically.

11. Continue with “Installing Advanced System Management device drivers.”

Installing

Advanced System Management device drivers: You must install the ASM

device drivers for the server. The device drivers enable communication between the Remote Supervisor Adapter and the server in which it is installed. You can obtain the most current device drivers from http://www.ibm.com/pc/support.

The following sections describe the procedure for installing the ASM device drivers for the server, depending on your operating system.

Notes:

1. If you are installing device drivers manually, note the following requirements:

v Make sure that the operating system is installed on the server before you

install the ASM device drivers. For information about installing the operating system, see the documentation that comes with the operating system.

v Before installing the ASM device drivers for the Remote Supervisor Adapter,

stop any system-management application.

If you are using ServerGuide to install device drivers and your operating system

2. is Windows 2000, ServerGuide installs the ASM device drivers automatically.

v Windows 2000: Continue with “Installing Windows 2000 ASM device drivers” v Windows NT: Go to “Installing Windows NT ASM device drivers” on page 54.

After you install the ASM device drivers, go to “Configuring the remote control password” on page 55 to set the remote control password.

Installing Windows 2000 ASM device drivers: To install the ASM device drivers for

Windows 2000, complete the following steps.

Notes:

1. Do not use the Hardware Wizard to install the drivers. If the Hardware Wizard starts itself for the installation of any System Management Driver hardware, exit the Hardware Wizard by selecting Cancel.

2. If IBM Netfinity stop the system-management application before proceeding.

Director, IBM Director, or UM Services is running on the server,

Chapter 2. Configuration 53

Complete the following steps to manually install the Windows 2000 ASM device drivers.

1. Open a command prompt.

2. If you are installing from a diskette, type: a:\WIN2000\SETUP, where a is the drive letter of the diskette drive.

3. If you are installing from a CD, type: d:\DD\WIN2000\SETUP, where d is the drive letter of the DVD-ROM drive.

4. Follow the directions that display on the screen.

5. Go to “Configuring the remote control password” on page 55.

Installing

Windows NT ASM device drivers: Select one of the following methods to

install the ASM device drivers for Windows NT:

v Non-interactive

The non-interactive method for installing the ASM device drivers accepts the default values for any window prompts that appear. You are prompted to respond only if an error occurs during installation.

v Interactive

The normal (interactive) method for installing the ASM device drivers prompts you with instructions and waits for you to respond before continuing with the installation.

If IBM Netfinity Director, IBM Director, UM Services, or IBM Netfinity

Note:

Manager is running on the server, stop the system-management application before proceeding.

the non-interactive method: Complete the following steps to use the

Using

non-interactive method.

1. Open a Windows NT command prompt; then, type one of the following commands:

v If the installation is from a diskette, type:

a:\NT\SETUP -q

(where a is the drive letter assigned to the diskette drive). Press Enter.

v If the installation is from a CD, type:

d:\DD\NT\SETUP -q

(where d is the drive letter assigned to the DVD-ROM drive). Press Enter.

Follow the instructions that appear in the window.

3. Go to “Configuring the remote control password” on page 55.

54 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Using the interactive method: Complete the following steps to use the interactive

method.

1. Open a Windows NT command prompt; then, type one of the following commands:

v If the installation is from a diskette, type:

a:\NT\SETUP

(where a is the drive letter assigned to the diskette drive). Press Enter.

v If the installation is from a CD, type:

d:\DD\NT\SETUP

(where d is the drive letter assigned to the DVD-ROM drive). Press Enter.

Follow the instructions that appear in the window.

3. Continue with “Configuring the remote control password.”

Configuring

the remote control password: If you want to use the remote control

features of the Remote Supervisor Adapter ASM Web interface, you must configure the remote control password using the Configuration/Setup Utility program that comes with the server. This program is part of the basic input/output system (BIOS) code.

To set up a remote control password, complete the following steps:

1. Start the server, and watch the monitor screen.

2. When the message Press F1 for Configuration/Setup is displayed, press F1. The Configuration/Setup Utility main menu window opens.

3. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select System Security; then, press Enter. The System Security window opens.

4. Select Remote Control Security Settings; then, press Enter. The Remote Control Security Settings window opens.

5. Enter the Remote Control Password that you will use each time you log in to the remote-control features of the Remote Supervisor Adapter ASM Web Interface.

6. Select Save New Remote Control Password; then, press Enter.

7. In the System Security window, press Esc.

8. Select Save Settings; then, press Enter.

9. Confirm your selection; then, exit the Configuration/Setup Utility program.

10. Continue with “Completing the configuration.”

Completing Supervisor Adapter, see the Remote Supervisor Adapter User’s Guide on the IBM xSeries Documentation CD. Completing the configuration includes the following

tasks:

v Defining the login IDs and passwords v Selecting the events that will receive alert notification v Monitoring remote server status using the ASM Web interface or a text-based

user interface

v Controlling the server remotely

the configuration: To complete the configuration of the Remote

Chapter 2. Configuration 55

If you want to set up an ASM interconnect network and have not already done so, continue with “Using the ASM interconnect network.” If you do not want to set up an ASM interconnect network, Remote Supervisor Adapter configuration is now complete. To start managing the server remotely, see the Remote Supervisor

Adapter User’s Guide on the IBM xSeries Documentation CD.

Using the ASM interconnect network

This section explains how to configure and connect the server to function within an ASM interconnect network.

The ASM interconnect network can include as many as 12 individual ASM connections in a single bus. These connections can include Remote Supervisor Adapters, ASM processors, and ASM PCI Adapters. When the clients and servers are connected, they use the ASM interconnect network to share ASM resources, information, and alerts among multiple servers, without having to add additional communications hardware or network interface adapters.

An ASM interconnect network provides two levels of functionality. First, the ASM interconnect network enables you to configure settings and to control the servers where other Remote Supervisor Adapters, ASM processors, and ASM PCI Adapters on the network reside. Second, the ASM interconnect network enables other interconnect network devices to use the resources (Ethernet or modem) of other Remote Supervisor Adapters, ASM processors, and ASM PCI Adapters in the ASM interconnect network for sending alerts. This interconnect network is used when Remote Supervisor Adapters, ASM processors, or ASM PCI Adapters cannot send an alert and must forward the information to another one of these devices to send the alert.

Planning and cabling the interconnect network: To support the most recent

ASM features, a Remote Supervisor Adapter must be the main gateway interconnect to the ASM interconnect bus if the bus also includes servers with ASM PCI adapters or ASM processors. The Remote Supervisor Adapter forwards the ASM information generated by the servers attached to the ASM interconnect bus to other servers on the Ethernet network. The connected ASM processors and ASM PCI Adapters are managed through the new user interface and Web browser access of the Remote Supervisor Adapter.

Note: To ensure the stability of the system, you must have the most current level of

firmware installed on the Remote Supervisor Adapter that is the main interconnect gateway for the ASM interconnect network. The most current level of firmware is available on the World Wide Web at http://www.ibm.com/pc/support/. For more information on updating firmware, see the IBM Remote Supervisor Adapter User’s Guide on the IBM xSeries

Documentation CD.

You must connect an ASM Interconnect module to the Remote Supervisor Adapter and to each xSeries 445 server that you connect to the ASM interconnect network bus.

Attention: To avoid damage to the Ethernet connector on the Remote Supervisor

Adapter, do not connect the ASM Interconnect module to the Remote Supervisor Adapter Ethernet port.

56 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

To connect the servers, note the following setup and configuration considerations:

v Make sure that the ASM interconnect network is set up as a bus, not as a ring.

You must connect the servers to the ASM interconnect network in a series, with terminated beginning and end points.

v Make sure that the total combined length of all Ethernet cables connecting the

server in the ASM interconnect network does not exceed 91 M (300 ft).

v Each Remote Supervisor Adapter, ASM PCI adapter, or ASM processor that is

connected to the ASM interconnect network bus counts as one connection. For example, if an ASM PCI adapter is installed in a server that has an ASM processor, the processor and the adapter connect to each other using one ASM interconnect connection, but the processor and the adapter count as two connections on the ASM interconnect network bus.

Forwarding

alerts: Remote Supervisor Adapters, ASM PCI adapters, and ASM

processors that are connected to an ASM interconnect network share resources and system-management information. This section provides information on how alerts are forwarded in the ASM interconnect network.

During normal operation, each Remote Supervisor Adapter, ASM processor, or ASM PCI adapter on the ASM interconnect network communicates with the other processors and adapters on the network. Processors or adapters that have a modem or Ethernet connection notify the other processors and adapters that these communications resources are available for use by other servers on the ASM interconnect network. These resources are then used as ASM interconnect network resources, enabling Remote Supervisor Adapters, ASM processors, or ASM PCI adapters on the ASM interconnect network to send alerts using a modem or the network, even if they do not have a modem or network connection physically attached.

When alerts are generated, they are forwarded to the Remote Supervisor Adapter, ASM processor, or ASM PCI adapter on the ASM interconnect network that has the communication resources to forward the alert. If no system on the ASM interconnect network meets the requirements, the alert is set for transmission if the connection type is configured or becomes available later.

If multiple modems or network connections exist in the ASM interconnect network, you cannot specify which system will receive an alert or which will use its modem or network connection to forward the alert. If an alert is forwarded to a Remote Supervisor Adapter, ASM processor, or ASM PCI adapter that is unable to deliver the alert (for example, the modem it is configured to use has failed or the network cannot resolve the destination IP address), the processor or adapter attempts to forward the alert to another system on the ASM interconnect network that has the communication resources to forward the alert.

Alerts are typically sent only once (per connection type), but an alert is forwarded to another interconnect device if the resources exist on other interconnect devices in the network. For example, on a three ASM processor network where ASM processor 1 generates a modem alert, but does not have a modem and the other ASM processors have modems, the following might occur:

If ASM processor 1 generates an alert and the modem is unplugged from ASM processor 2 45 seconds prior to ASM processor 1 generating the alert, ASM processor 1 forwards the alert to ASM processor 2, having previously determined that ASM processor 2 has an available modem. When ASM processor 2 receives the forwarded alert, it determines that a modem is attached to ASM processor 3,

Chapter 2. Configuration 57

and forwards the alert. Therefore, depending upon the time frame (45 seconds) within which a resource (modem) fails, the alert might be forwarded multiple times until an interconnect device can send the alert.

Cabling for the ASM interconnect network: Depending upon the servers you

have, you might need additional ASM Interconnect modules or Category 5 or Category 3 Ethernet cables. The following table lists some IBM Netfinity and IBM xSeries products, and indicates whether you need to use an ASM Interconnect module to set up the ASM interconnect network.

Server name ASM Interconnect module needed

Netfinity 4500R yes Netfinity 5000 yes Netfinity 5500 yes Netfinity 5500-M10 yes Netfinity 5500-M20 yes Netfinity 5600 yes Netfinity 6000R no Netfinity 7100 no Netfinity 7600 no xSeries 220 yes xSeries 232 yes xSeries 240 yes xSeries 330 The ASM interconnect module is required to link the Remote

Supervisor Adapter to the microprocessor in the server. Use the

RS-485 ports to create the ASM interconnect network. xSeries 340 yes xSeries 342 yes xSeries 350 no xSeries 360 yes xSeries 440 yes xSeries 445 yes (Not required for models that come with a Remote

Supervisor II-EXA installed)

For the servers that do not need an ASM Interconnect module, a module is still needed to connect the Remote Supervisor Adapter in the gateway server to the integrated ASM processor. After you make that connection, you can connect the servers together using their ASM interconnect ports. For additional information, see “ASM interconnect network configuration examples” on page 42.

58 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Connecting the ASM Interconnect module to the xSeries 445: The ASM

Interconnect module connects the Remote Supervisor Adapter to the ASM interconnect network. This module must be purchased separately. To connect the ASM interconnect module to the Remote Supervisor Adapter, complete the following steps.

Attention: To avoid damage to the Ethernet connector, do not plug the ASM

interconnect module into the Remote Supervisor Adapter Ethernet port.

1. Connect the ASM Interconnect module 1 to the Remote Supervisor Adapter ASM interconnect (peer-to-peer) port 2 as shown in the following illustration. This port is on the edge of the Remote Supervisor Adapter that is accessible from the rear of the server and is labeled RS485.

Figure 26. Connecting an ASM Interconnect module to an xSeries 445 server

2. Connect one or two Category 3 or Category 5 Ethernet cables to the other end of the ASM Interconnect module.

3. Continue with “ASM interconnect network configuration examples” on page 42.

Chapter 2. Configuration 59

Using the PXE boot agent utility program

Use the Preboot Execution Environment (PXE) boot agent utility program to enable or disable operating-system wake-up support.

Note: The server does not support changing the network boot protocol or

specifying the startup order of devices through the PXE boot agent utility program.

Starting the PXE boot agent utility program

Complete the following steps to start the PXE boot agent utility program:

1. Turn on the server.

2. When the Initializing Intel (R) Boot Agent Version X.X.XX PXE 2.0 Build XXX

(WfM 2.0) prompt appears, press Ctrl+S. Yo u have 2 seconds (by default) to

press Ctrl+S after the prompt appears.

3. Use the arrow keys and press Enter to select a choice from the menu.

4. Follow the instructions on the screen to change the settings of the selected items; then, press Enter.

PXE boot agent utility menu choices

The following choices are on the PXE boot agent utility menu:

v Network Boot Protocol

PXE is the default setting. Do not change this setting; the server does not

support any other network boot protocols.

v Boot Order

The server does not support this choice. Use the Start Options choice in the Configuration/Setup Utility program to specify the startup order of devices.

v Show setup prompt

Select this choice to enable or disable the PXE setup prompt. Disable is the default setting. When the prompt is enabled, the prompt Press Ctrl+S to enter

the setup menu appears under the initializing prompt.

v Setup time wait menu

Select this choice to specify the amount of time (in seconds) that the system will wait for you press Ctrl+S after the prompt appears. You can select 2 (default), 3, 5, or 8 seconds.

v Legacy OS wake up support

Select this choice to enable or disable the legacy operating-system wake-up support. Disabled is the default setting.

If you are using an Advanced Configuration and Power Interface (ACPI) aware operating system, such as Microsoft Windows 2000 or Windows NT, disable this choice to use Wake on LAN support. Otherwise, enable it.

If you are using a non-ACPI-aware operating system, do not send wake-up packets to the server while it is turned on. If you send a wake-up packet to the server while it is turned on and you are then unable to turn off the server, see “Power problems” at “Error symptoms” on page 230.

60 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 3. Diagnostics

This section provides basic troubleshooting information to help resolve some common problems that might occur with the server.

If you cannot locate and correct the problem using the information in this section, see Appendix A, “Getting help and technical assistance,” on page 299 for more information.

General checkout

The server diagnostic programs (see “Starting the diagnostic programs” on page

70) are stored in the upgradeable electronically erasable programmable read-only memory (EEPROM) on the I/O board and on the Resource CD. These programs provide the primary methods of testing the major components of the server.

If you cannot determine whether a problem is caused by the hardware or by the software, run the diagnostic programs to confirm that the hardware is working properly.

Note: A single problem might cause several error messages. When this occurs,

work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

A failed server might be part of a shared hard disk drive cluster (two or more servers sharing one or more external storage devices). Before you run diagnostics, verify that the failing server is not part of a shared storage device cluster.

A server might be part of a cluster if:

v The server is identified as part of a cluster. v One or more external storage units are attached to the server and at least one of

the attached storage units is also attached to another server or unidentifiable source.

v One or more servers are located near the failing server.

If the failing server is suspected to be part of a shared hard disk drive cluster, run all diagnostic tests except those that test the storage unit (storage device residing in the storage unit) or the storage adapter attached to the storage unit.

Notes:

1. For servers that are part of a shared hard disk drive cluster, run one test at a time. Do not run any suite of tests, such as “quick” or “normal” tests, because this could enable the hard disk drive diagnostic tests.

2. If multiple error codes are displayed, diagnose the first error code that is displayed.

3. If the server stops with a POST error, see “POST” on page 63.

4. If the server stops and no error is displayed, see “Undetermined problems” on page 246.

5. For power problems, see “Power LED errors” on page 240 and “12v bus faults” on page 229.

6. For safety information, see “Safety information” on page 257.

7. For intermittent problems, check the system-error log (see “Error logs” on page

65).

Follow the steps in this checkout procedure to identify server problems.

Note: For a 16-way configuration, the server must be started up as a standalone

server (see “Starting the diagnostic programs” on page 70).

IS THE SERVER PART OF A CLUSTER?

001

YES. Schedule maintenance for the server. Shut down all servers related to

the cluster. Run the storage test.

NO. Go to step 002.

002 IF THE SYSTEM IS NOT PART OF A CLUSTER:

If the operating system is running, do the following:

1. Check the Light Path (see “Light path LED errors” on page 190).

2. Check the service processor system-error logs. a. If the system-error log indicates a damaged field replaceable unit

(FRU), replace the FRU, and run diagnostics to confirm that the problem has been solved.

b. If the system-error log does not indicate a damaged FRU, see “Error

symptoms” on page 230 and “Undetermined problems” on page

246.

If the operating system is not running, do the following:

1. Check the Light Path (see “Light path LED errors” on page 190).

2. Check the service processor system-error logs. a. If the error log indicates a damaged field replaceable unit (FRU),

replace the FRU, and run diagnostics to confirm that the problem has been solved.

b. If the error log does not indicate a damaged FRU, check the

operating system event logs; if these logs do not specify a particular error, go to step 3.

Turn off the server and all external devices.

4. Check all cables and power cords.

5. Set all display controls to the middle position.

6. Turn on all external devices.

7. Turn on the server.

8. Monitor the screen and the serial port for POST errors, and record any POST error messages that are displayed on the screen. If an error is displayed, look up the first error (see “POST error codes” on page 224).

9. Run diagnostics (see “Starting the diagnostic programs” on page 70).

DID THE DIAGNOSTIC PROGRAM START?

003

NO. Find the failure symptom in “Error symptoms” on page 230. YES. Run the diagnostic programs. If necessary, see “Diagnostic programs

and error messages” on page 68. If you receive an error, see Chapter 7, “Symptom-to-FRU index,” on page

187.

If the diagnostic programs were completed successfully and you still suspect a problem, see “Undetermined problems” on page 246.

If the server does not turn on, see “Error symptoms” on page 230.

62 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

v POST beep codes, error messages, and error logs

The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST” for more information.

v Light path diagnostics feature

Use the Light path diagnostics feature to identify system errors quickly.

v Diagnostic programs and error messages

The server diagnostic programs are stored in upgradeable read-only memory (ROM) on the I/O board. These programs are the primary method of testing the major components of the server. See “Diagnostic programs and error messages” on page 68 for more information.

Note: The diagnostic programs and error messages are specific to each server.

When running diagnostics and reading error messages of two merged servers, be sure that you know which server gave the error before attempting any repairs or changing any settings.

POST

When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test, or POST.

If POST finishes without detecting any problems, a single beep sounds, and the first screen of your operating system or application program appears.

If POST detects a problem, more than one beep sounds, or an error message appears on your screen. See “Beep symptoms” on page 188 and “POST error codes” on page 224 for more information.

Notes:

1. If you have a power-on password set, you must type the password and press Enter, when prompted, before POST will continue.

2. A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

3. When turning on the 16-way configuration you might hear a beep code of one long beep and two short beeps if no video device is connected to the secondary server. This is an acceptable action.

POST in a partitioned environment

During POST in a 16-way configuration, status messages about the partition merge are generated and will appear on the screen of the primary server.

Note: If the scalability connection cannot be detected, the message “Upper to

lower SMP Expansion Module cable not detected” will appear. For cabling information, see “SMP Expansion Port cabling” on page 127.

Chapter 3. Diagnostics 63

The partition merge status messages consist of one column listing the SMP Expansion Modules (numbered sequentially, beginning with ″1″) and one column for that Module’s merge status, as in the following example: