IBM DS4100 User Manual

IBM TotalStorage DS4100 Storage Server

Installation, User’ s, and Maintenance Guid e
GC26-7712-00
IBM TotalStorage DS4100 Storage Server

Installation, User’ s, and Maintenance Guid e
GC26-7712-00
Note:
Before using this information and the product it supports, be sure to read the general information in “Notices” on page 127.
First Edition (November 2004)
© Copyright International Business Machines Corporation 2004. All rights reserved.

Safety

The caution and danger statements that this document contains can be referenced in the multilingual IBM TotalStorage
®
DS4100 storage server. Each caution and danger statement is
®
Safety Information document that is provided with your IBM
numbered for easy reference to the corresponding statements in the translated document.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure, step, or situation.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which damage could occur.
installing this product, read the following danger and caution notices.
Before
© Copyright IBM Corp. 2004 iii
Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
5. Turn device ON.
iv IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide
Statement 3:
CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser statement
IEC 825-11993 CENELEC EN 60 825
Safety v
Statement 4:
18 kg (39.7 lb) 32 kg (70.5 lb) 55 kg (121.2 lb)
CAUTION: Use safe practices when lifting.
Statement 5:
CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
2
1
vi IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide
Statement 8:
CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Safety vii
viii IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
About this document . . . . . . . . . . . . . . . . . . . . . xvii
FAStT product renaming . . . . . . . . . . . . . . . . . . . . . xvii
Who should read this document . . . . . . . . . . . . . . . . . . xvii
How this document is organized . . . . . . . . . . . . . . . . . . xviii
Notices and statements used in this document . . . . . . . . . . . . . xviii
Figures used in this document . . . . . . . . . . . . . . . . . . . xix
DS4000 installation process overview . . . . . . . . . . . . . . . . xix
DS4000 Storage Server publications . . . . . . . . . . . . . . . . .xx
DS4500 storage server library . . . . . . . . . . . . . . . . . .xx
DS4400 storage server library . . . . . . . . . . . . . . . . . . xxii
DS4300 storage server library . . . . . . . . . . . . . . . . . . xxiii
DS4100 storage server library . . . . . . . . . . . . . . . . . . xxiii
DS4000-related hardware publications . . . . . . . . . . . . . . . xxv
DS4000 Storage Manager Version 9 publications . . . . . . . . . . . xxvi
Getting information, help, and service . . . . . . . . . . . . . . . . xxvii
Before you call . . . . . . . . . . . . . . . . . . . . . . . xxvii
Using the documentation . . . . . . . . . . . . . . . . . . . xxvii
Web sites . . . . . . . . . . . . . . . . . . . . . . . . . xxvii
Software service and support . . . . . . . . . . . . . . . . . . xxviii
Hardware service and support . . . . . . . . . . . . . . . . . xxviii
Fire suppression systems . . . . . . . . . . . . . . . . . . . xxviii
How to send your comments . . . . . . . . . . . . . . . . . . . xxix
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About the DS4100 base storage server . . . . . . . . . . . . . . .1
About the DS4100 single-controller storage server . . . . . . . . . . .2
Fibre channel defined . . . . . . . . . . . . . . . . . . . . . .3
SATA defined . . . . . . . . . . . . . . . . . . . . . . . . .3
Product updates . . . . . . . . . . . . . . . . . . . . . . . .3
Features at a glance . . . . . . . . . . . . . . . . . . . . . .4
Clustering support . . . . . . . . . . . . . . . . . . . . . . .5
Inventory checklist . . . . . . . . . . . . . . . . . . . . . . . .5
Best practices guidelines . . . . . . . . . . . . . . . . . . . . . .6
Storage server components . . . . . . . . . . . . . . . . . . . . .7
Hot-swap drive bays . . . . . . . . . . . . . . . . . . . . . .8
Front controls and indicators . . . . . . . . . . . . . . . . . . .8
Back view . . . . . . . . . . . . . . . . . . . . . . . . . .9
Interface ports and switches . . . . . . . . . . . . . . . . . . .11
Storage server operating environment . . . . . . . . . . . . . . . .13
DS4100 specifications . . . . . . . . . . . . . . . . . . . . .14
Heat output, airflow, and cooling . . . . . . . . . . . . . . . . .15
Chapter 2. Installing the storage server . . . . . . . . . . . . . . .17
Installation overview . . . . . . . . . . . . . . . . . . . . . . .17
Handling static-sensitive devices . . . . . . . . . . . . . . . . . .18
Preparing for installation . . . . . . . . . . . . . . . . . . . . .18
© Copyright IBM Corp. 2004 ix
Preparing the site . . . . . . . . . . . . . . . . . . . . . . .19
Preparing the rack cabinet . . . . . . . . . . . . . . . . . . . .19
Installing the DS4100 . . . . . . . . . . . . . . . . . . . . . .20
Rack mounting template . . . . . . . . . . . . . . . . . . . .20
Installing the support rails . . . . . . . . . . . . . . . . . . . .22
Removing the CRUs . . . . . . . . . . . . . . . . . . . . . .25
Removing a RAID controller . . . . . . . . . . . . . . . . . .25
Removing a power supply . . . . . . . . . . . . . . . . . . .26
Removing a fan . . . . . . . . . . . . . . . . . . . . . .27
Removing a hard disk drive . . . . . . . . . . . . . . . . . .28
Installing the DS4100 into a rack cabinet . . . . . . . . . . . . . .28
Replacing the DS4100 CRUs . . . . . . . . . . . . . . . . . .29
Replacing a RAID controller . . . . . . . . . . . . . . . . . .30
Replacing a power supply . . . . . . . . . . . . . . . . . . .30
Replacing a fan . . . . . . . . . . . . . . . . . . . . . . .31
Replacing a hard disk drive . . . . . . . . . . . . . . . . . .32
Setting the interface options . . . . . . . . . . . . . . . . . . . .32
Fibre channel loop and ID settings . . . . . . . . . . . . . . . . .33
Server ID (enclosure ID) settings . . . . . . . . . . . . . . . . .33
Storage server speed settings . . . . . . . . . . . . . . . . . .34
Configuring the storage subsystem . . . . . . . . . . . . . . . . .34
Storage subsystem management methods . . . . . . . . . . . . . .34
Host-agent (in-band) management method . . . . . . . . . . . . .34
Direct (out-of-band) management method . . . . . . . . . . . . .35
Fibre channel connections . . . . . . . . . . . . . . . . . . . .36
Fibre channel loop configurations . . . . . . . . . . . . . . . . .36
Redundant host and drive loops . . . . . . . . . . . . . . . .37
Installing the storage subsystem configuration . . . . . . . . . . .42
Chapter 3. Cabling the storage server . . . . . . . . . . . . . . .45
Working with SFPs and fiber-optic cables . . . . . . . . . . . . . . .45
Handling fiber-optic cables . . . . . . . . . . . . . . . . . . .45
Installing SFP modules . . . . . . . . . . . . . . . . . . . . .46
Removing SFP modules . . . . . . . . . . . . . . . . . . . .48
Installing fiber-optic cables . . . . . . . . . . . . . . . . . . .48
Using LC-LC fibre-channel cables . . . . . . . . . . . . . . . . . .49
Connecting an LC-LC cable to an SFP module . . . . . . . . . . . .50
Removing an LC-LC fibre-channel cable . . . . . . . . . . . . . .51
Using LC-SC fibre-channel cable adapters . . . . . . . . . . . . . . .52
Connecting an LC-SC cable adapter to a device . . . . . . . . . . .53
Removing an LC-LC cable from an LC-SC cable adapter . . . . . . . .54
Connecting hosts to the RAID controllers . . . . . . . . . . . . . . .55
Connecting hosts to a DS4100 base storage server . . . . . . . . . .55
Connecting hosts to a DS4100 single-controller storage server . . . . . .56
Connecting secondary interface cables . . . . . . . . . . . . . . . .56
Connecting secondary interface cables to a DS4100 base storage server 57 Connecting secondary interface cables to a DS4100 single-controller storage
server . . . . . . . . . . . . . . . . . . . . . . . . . .57
Connecting expansion units (base storage server only) . . . . . . . . . .57
DS4000 EXP100 loop redundancy (DS4100 base storage server only) . . .59
Power cabling . . . . . . . . . . . . . . . . . . . . . . . . .61
Installing the DS4000 Storage Manager client . . . . . . . . . . . . .62
Chapter 4. Operating the storage server . . . . . . . . . . . . . . .65
Turning the storage server on and off . . . . . . . . . . . . . . . .65
Turning on the storage server . . . . . . . . . . . . . . . . . .66
x IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide
Turning off the storage server . . . . . . . . . . . . . . . . . .67
Restoring power after an unexpected shutdown . . . . . . . . . . . . .68
Performing an emergency shutdown . . . . . . . . . . . . . . . .69
Restoring power after an emergency shutdown . . . . . . . . . . . .69
Restoring power after an over-temperature shutdown . . . . . . . . . .69
Monitoring status through software . . . . . . . . . . . . . . . . .70
Checking the LEDs . . . . . . . . . . . . . . . . . . . . . . .71
Cache memory and RAID controller battery . . . . . . . . . . . . . .75
Cache memory . . . . . . . . . . . . . . . . . . . . . . . .75
RAID controller cache battery . . . . . . . . . . . . . . . . . .76
Chapter 5. Installing and replacing components . . . . . . . . . . .79
Handling static-sensitive devices . . . . . . . . . . . . . . . . . .79
Working with hot-swap hard disk drives . . . . . . . . . . . . . . . .79
Installing hot-swap hard disk drives . . . . . . . . . . . . . . . .80
Replacing hot-swap hard disk drives . . . . . . . . . . . . . . . .82
Upgrading drives . . . . . . . . . . . . . . . . . . . . . . . .83
Adding larger-capacity drives . . . . . . . . . . . . . . . . . . .83
Replacing all drives at the same time . . . . . . . . . . . . . . .84
Replacing the drives one at a time . . . . . . . . . . . . . . . . .86
Working with hot-swap cooling fans . . . . . . . . . . . . . . . . .88
Working with power supplies . . . . . . . . . . . . . . . . . . . .89
Removing a power supply . . . . . . . . . . . . . . . . . . . .91
Installing a power supply . . . . . . . . . . . . . . . . . . . .92
Working with RAID controllers . . . . . . . . . . . . . . . . . . .94
Replacing a RAID controller . . . . . . . . . . . . . . . . . . .96
Manually upgrading the firmware for the DS4100 single-controller storage
server . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Replacing the battery in the RAID controller . . . . . . . . . . . . . . 105
Installing SFPs and fiber-optic cables . . . . . . . . . . . . . . . . 109
Adding a DS4000 EXP100 to an existing DS4100 configuration (base storage
server only) . . . . . . . . . . . . . . . . . . . . . . . . . 109
Chapter 6. Hardware maintenance . . . . . . . . . . . . . . . . 111
General checkout . . . . . . . . . . . . . . . . . . . . . . . 111
Using the diagnostic hardware . . . . . . . . . . . . . . . . . . 111
Solving problems . . . . . . . . . . . . . . . . . . . . . . . 111
Parts listing . . . . . . . . . . . . . . . . . . . . . . . . . .115
Appendix A. Records . . . . . . . . . . . . . . . . . . . . .119
Identification numbers . . . . . . . . . . . . . . . . . . . . . .119
Installed device records . . . . . . . . . . . . . . . . . . . . .119
Appendix B. Rack mounting template . . . . . . . . . . . . . . . 121
Appendix C. Power cords . . . . . . . . . . . . . . . . . . . . 125
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 128
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 128
Federal Communications Commission (FCC) statement . . . . . . . . 128
Chinese class A compliance statement . . . . . . . . . . . . . . . 129
Industry Canada Class A emission compliance statement . . . . . . . . 129
Australia and New Zealand Class A statement . . . . . . . . . . . . 129
United Kingdom telecommunications safety requirement . . . . . . . . 129
Contents xi
European Union EMC Directive conformance statement . . . . . . . . 129
Taiwan Class A warning statement . . . . . . . . . . . . . . . . 130
Japanese Voluntary Control Council for Interference (VCCI) statement 130
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . 131
131
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
xii IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide

Figures

1. Installation process flow by current publications . . . . . . . . . . . . . . . . . . . xix
2. DS4100 hot-swap drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . .8
3. Front controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . .9
4. Back view of DS4100 base storage server . . . . . . . . . . . . . . . . . . . . .10
5. Back view of DS4100 single-controller storage server . . . . . . . . . . . . . . . . .10
6. Interface ports and switches for DS4100 base storage server . . . . . . . . . . . . . .11
7. Interface ports and switches for DS4100 single-controller storage server . . . . . . . . . .12
8. Example of cold aisle/hot aisle rack cabinet configuration . . . . . . . . . . . . . . . .16
9. Front rack mounting template . . . . . . . . . . . . . . . . . . . . . . . . . .21
10. Rear rack mounting template . . . . . . . . . . . . . . . . . . . . . . . . . .22
11. Alignment pins with and without spacers . . . . . . . . . . . . . . . . . . . . . .23
12. Installing the support rails . . . . . . . . . . . . . . . . . . . . . . . . . . .24
13. Removing a RAID controller . . . . . . . . . . . . . . . . . . . . . . . . . . .26
14. Removing a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .27
15. Removing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
16. Removing a drive CRU . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
17. Installing the DS4100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
18. Replacing a RAID controller . . . . . . . . . . . . . . . . . . . . . . . . . . .30
19. Replacing a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .31
20. Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
21. Removing a drive CRU . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
22. Enclosure ID switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
23. Host-agent (in-band) managed storage subsystems . . . . . . . . . . . . . . . . . .35
24. Direct (out-of-band) managed storage subsystems . . . . . . . . . . . . . . . . . .36
25. Examples of redundant host and drive fibre channel loop configurations (base storage server) 38
26. Example of a single SAN fabric configuration (base storage server) . . . . . . . . . . . .39
27. Example of a dual SAN fabric configuration (base storage server) . . . . . . . . . . . . .39
28. Example of a two-cluster configuration (base storage server) . . . . . . . . . . . . . .40
29. Example of a single server configuration with one adapter (single-controller storage server) 40
30. Example of a single server configuration with two adapters (single-controller storage server) 41
31. Example of a dual server configuration with one adapter on each server (single-controller storage
server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
32. Example of a dual-server, single-SAN fabric configuration with one adapter on each server
(single-controller storage server) . . . . . . . . . . . . . . . . . . . . . . . . .42
33. Example of a dual-server, single-SAN fabric configuration with two adapters on each server
(single-controller storage server) . . . . . . . . . . . . . . . . . . . . . . . . .42
34. Small Form-Factor Pluggable (SFP) module . . . . . . . . . . . . . . . . . . . . .47
35. Installing an SFP module into the host port . . . . . . . . . . . . . . . . . . . . .47
36. Unlocking the SFP module latch - plastic variety . . . . . . . . . . . . . . . . . . .48
37. Unlocking the SFP module latch - wire variety . . . . . . . . . . . . . . . . . . . .48
38. Removing caps from fiber-optic cables . . . . . . . . . . . . . . . . . . . . . . .49
39. Connecting cables to the installed SFP . . . . . . . . . . . . . . . . . . . . . . .49
40. LC-LC fibre-channel cable . . . . . . . . . . . . . . . . . . . . . . . . . . .50
41. Removing fiber-optic cable protective caps . . . . . . . . . . . . . . . . . . . . .51
42. Inserting an LC-LC fibre-channel cable into an SFP module . . . . . . . . . . . . . . .51
43. LC-LC fibre-channel cable lever and latches . . . . . . . . . . . . . . . . . . . . .52
44. Removing the LC-LC fibre-channel cable . . . . . . . . . . . . . . . . . . . . . .52
45. LC-SC fibre-channel cable adapter . . . . . . . . . . . . . . . . . . . . . . . .53
46. Removing the LC-SC cable adapter protective caps . . . . . . . . . . . . . . . . . .54
47. Connecting an LC-LC cable into the LC-SC cable adapter . . . . . . . . . . . . . . .54
48. LC-LC fibre-channel cable lever and latches . . . . . . . . . . . . . . . . . . . . .55
49. Removing the LC-LC fibre-channel cable from an LC-SC fibre-channel cable adapter . . . . .55
50. Location of host cables (base storage server) . . . . . . . . . . . . . . . . . . . .56
© Copyright IBM Corp. 2004 xiii
51. Location of host cables (single-controller storage server) . . . . . . . . . . . . . . . .56
52. Ethernet and serial port locations . . . . . . . . . . . . . . . . . . . . . . . . .57
53. Adding an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
54. DS4000 EXP100 redundant loop configuration . . . . . . . . . . . . . . . . . . . .60
55. Power cord locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
56. Redundant AC power connections to controllers and drive expansion units . . . . . . . . .62
57. Storage server LEDs (front) . . . . . . . . . . . . . . . . . . . . . . . . . . .72
58. RAID controller LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
59. Fan and power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . .74
60. Cache active LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
61. Battery LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
62. Hot-swap hard disk drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . .81
63. Drive CRU handle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
64. Fan locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
65. Removing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
66. Power supply controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
67. Lever for power supply removal . . . . . . . . . . . . . . . . . . . . . . . . .92
68. Installing a hot-swap power supply . . . . . . . . . . . . . . . . . . . . . . . .92
69. Connecting the power cord to the AC power connector . . . . . . . . . . . . . . . . .93
70. RAID controller levers and labels . . . . . . . . . . . . . . . . . . . . . . . . .95
71. Location of SFPs and fiber-optic cables . . . . . . . . . . . . . . . . . . . . . .97
72. Unlocking the SFP module latch - plastic variety . . . . . . . . . . . . . . . . . . .98
73. Unlocking the SFP module latch - wire variety . . . . . . . . . . . . . . . . . . . .98
74. Pull-rings for removing a controller . . . . . . . . . . . . . . . . . . . . . . . .99
75. Controller battery-access panel screws . . . . . . . . . . . . . . . . . . . . . . .99
76. Removing the controller battery . . . . . . . . . . . . . . . . . . . . . . . . . 100
77. Installing a new RAID controller . . . . . . . . . . . . . . . . . . . . . . . . . 108
78. Cabling the DS4100 to a redundant loop . . . . . . . . . . . . . . . . . . . . . .110
79. DS4100 parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
80. Front rack mounting template . . . . . . . . . . . . . . . . . . . . . . . . . . 122
81. Rear rack mounting template . . . . . . . . . . . . . . . . . . . . . . . . . . 123
xiv IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide

Tables

1. Mapping of FAStT names to DS4000 Series names . . . . . . . . . . . . . . . . . . xvii
2. TotalStorage DS4500 storage server document titles by user tasks . . . . . . . . . . . .xx
3. TotalStorage DS4400 storage server document titles by user tasks . . . . . . . . . . . . xxii
4. TotalStorage DS4300 storage server document titles by user tasks . . . . . . . . . . . . xxiii
5. TotalStorage DS4100 storage server document titles by user tasks . . . . . . . . . . . . xxiv
6. TotalStorage DS4000-related document titles by user tasks . . . . . . . . . . . . . . . xxv
7. TotalStorage DS4000 Storage Manager Version 9 titles by user tasks . . . . . . . . . . . xxvi
8. Features at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
9. IBM TotalStorage DS4100 specifications . . . . . . . . . . . . . . . . . . . . . .14
10. IBM TotalStorage DS4100 AC power requirements . . . . . . . . . . . . . . . . . .15
11. Alignment pin requirements for different rack flange hole types . . . . . . . . . . . . . .23
12. Storage server LEDs (front) . . . . . . . . . . . . . . . . . . . . . . . . . . .72
13. RAID controller LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
14. Fan LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
15. Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
16. Drive LED activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
17. Symptom-to-FRU index . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
18. Parts listing (TotalStorage DS4100 storage server) . . . . . . . . . . . . . . . . . .116
19. Hard disk drive record . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
© Copyright IBM Corp. 2004 xv
xvi IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide

About this document

This document provides instructions for installing and customizing the configuration of your IBM TotalStorage DS4100 storage server. It also provides hardware maintenance procedures and troubleshooting information.

FAStT product renaming

IBM is in the process of renaming some FAStT family products. Table 1 identifies each new DS4000 product name with its corresponding FAStT product name. Note that this change of product name only indicates no change in functionality or warranty. All products listed below with new names are functionally-equivalent and fully-interoperable. Each DS4000 product retains full IBM service as outlined in service contracts issued for analogous FAStT products.
Table 1. Mapping of FAStT names to DS4000 Series names
Current FAStT Product Name New DS4000 Product Name
IBM TotalStorage FAStT Storage Server IBM TotalStorage DS4000
FAStT DS4000
FAStT Family DS4000 Mid-range Disk System
FAStT Storage Manager vX.Y (for example
9.10)
FAStT100 DS4100
FAStT600 DS4300
FAStT600 with Turbo Feature DS4300 Turbo
FAStT700 DS4400
FAStT900 DS4500
EXP700 DS4000 EXP700
EXP100 DS4000 EXP100
FAStT FlashCopy FlashCopy for DS4000
FAStT VolumeCopy VolumeCopy for DS4000
FAStT Remote Mirror (RM) Enhanced Remote Mirroring for DS4000
FAStT Synchronous Mirroring Metro Mirroring for DS4000
DS4000 Storage Manager vX.y (for example v9.10)
Global Copy for DS4000 (New Feature = Asynchronous Mirroring without Consistency Group)
Global Mirroring for DS4000 (New Feature = Asynchronous Mirroring with Consistency Group)

Who should read this document

This document is intended for system operators and service technicians who have extensive knowledge of fibre channel and network technology.
© Copyright IBM Corp. 2004 xvii

How this document is organized

Chapter 1, “Introduction,” on page 1 describes the IBM TotalStorage DS4100 storage server. This chapter includes an inventory checklist and an overview of the storage server features, operating specifications, and components.
Chapter 2, “Installing the storage server,” on page 17 contains instructions for installing the storage server in a standard rack cabinet and setting the interface options.
Chapter 3, “Cabling the storage server,” on page 45 contains fibre channel and power cabling information for the storage server.
Chapter 4, “Operating the storage server,” on page 65 contains instructions for power the storage server on or off during either normal or emergency situations. It also contains information on how to check the LEDs on the front and back of the storage server.
Chapter 5, “Installing and replacing components,” on page 79 contains step-by-step instructions for how to install or remove customer replaceable units (CRUs), such as hard disk drives, power supplies, RAID controllers, and fan units.
Chapter 6, “Hardware maintenance,” on page 111 contains problems, symptoms, and error messages that are specific to your storage server.
Appendix A, “Records,” on page 119 provides a table that you can use to record and update important information about your DS4100, including serial number and device records. Whenever you add options to your DS4100, be sure to update the information in this table.
Appendix B, “Rack mounting template,” on page 121 provides the rack mounting templates for installation of the DS4100. If you want to tear out the templates from the document for use during installation, use these copies of the templates.
Appendix C, “Power cords,” on page 125 lists power cord information for the DS4100.

Notices and statements used in this document

The caution and danger statements used in this document also appear in the multilingual Safety Information document provided with your IBM DS4100. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety document.
The following types of notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.
xviii IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

Figures used in this document

The figures used in this document are for illustrative purposes only. In some cases, the actual device might look different from the figure.
Note: This applies particularly in cases where the DS4100 single-controller storage
server differs from the DS4100 base storage server.

DS4000 installation process overview

The following flow chart gives an overview of the DS4000 hardware and the DS4000 Storage Manager software installation process. Lined arrows in the flow chart indicate consecutive steps in the hardware and software installation process. Labeled arrows indicate which current documents provide detailed information about those steps.
Install Process Documentation
Plan installation
Install Storage
Server/RAID Controller
Enclosure(s) in Rack
Install Storage
Expansion Unit(s)
* FC Planning and
Integration: User's Guide
and Svc Info
DS4000 Storage Manager
Concepts Guide
DS4000 Storage Svr
Installation Guide
DS4000 RAID Controller
Enclosure Unit Install
and User's Guide
DS4000 Storage Exp Units
Install and User's Guides
Connect Power and
Start Server
Verify Server
operation w/ LEDs
Prepare for Installation of SM Software
DS4000 Storage Server
Installation Guide
DS4000 Hardware
Maintenance Manual
DS4000 Problem
Determination Guide
DS4000 Storage
Manager Installation
and Support
OS Guides
Make FC Connections
Install and Verify
SM SW on Host and
DS4000 and HBA Install
and User's Guides
DS4000 Fibre Channel
Storage Server
Installation Guides
Fibre Channel Cabling
Instructions
Complete SM SW
Configure Storage
Out-of-Band
SET Link Speed
(1GB or 2GB)
Determine
Management
Method
In-Band
Install Network
Hardware; Prep are
Network Connection
Configure Storage
* For pSeries Server and 6227 or 6228 HBA use only
Subsystems on Host
Figure 1. Installation process flow by current publications
Workstation
Installation
Hardware
DS4000 Storage Manager
Copy Services
User's Guide
Online Help
About this document xix
sj001046

DS4000 Storage Server publications

The following tables present an overview of the DS4500, DS4400, DS4300 Fibre Channel, and DS4100 SATA Storage Server product libraries, as well as other related documents. Each table lists documents that are included in the libraries and what common tasks they address. Click on active links in the tables to access those documents currently available on the Internet. You can access documentation for the other DS4000 products at the following Web site:
www-1.ibm.com/servers/storage/support/disk/
You can also search for IBM publications at the following Web site:
www.ibm.com/shop/publications/order/

DS4500 storage server library

Table 2 associates each document in the DS4500 (previously FAStT900) storage server library with its related common user tasks.
Table 2. TotalStorage DS4500 storage server document titles by user tasks
Title User Tasks
IBM TotalStorage FAStT900 Installation and Support Guide,
GC26-7530
IBM TotalStorage FAStT900 Fibre Channel Cabling Instructions,
24P8135
IBM TotalStorage FAStT900 Storage Server User’s Guide, GC26-7534
IBM TotalStorage FAStT FC2-133 Dual Port Host Bus Adapter Installation and User’s Guide,
GC26-7532
IBM FAStT FC2-133 Host Bus Adapter Installation and User’s Guide,
48P9823
IBM TotalStorage FAStT Rack Mounting Instructions,
19K0900
Planning Hardware
Installation
U U U
U U
U U
U U
U U
Software Installation
Configuration Operation and
U U U
Administration
Diagnosis and Maintenance
xx IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide
Table 2. TotalStorage DS4500 storage server document titles by user tasks (continued)
Title User Tasks
Planning Hardware
Installation
Software Installation
Configuration Operation and
Administration
IBM FAStT Management Suite Java User’s Guide,
32P0081
IBM TotalStorage DS4000 Hardware Maintenance Manual, GC26-7702
IBM TotalStorage DS4000 Problem Determination Guide, GC26-7703
Diagnosis and Maintenance
U U
U
U
About this document xxi

DS4400 storage server library

Table 3 associates each document in the DS4400 (previously FAStT700) storage server library with its related common user tasks.
Table 3. TotalStorage DS4400 storage server document titles by user tasks
Title User Tasks
IBM FAStT700 Fibre Channel Cabling Instructions,
32P0343
IBM FAStT700 Fibre Channel Storage Server User’s Guide, 32P0341
IBM FAStT FC2-133 Dual Port Host Bus Adapter Installation and User’s Guide,
GC26-7532
IBM TotalStorage FAStT FC2-133 Host Bus Adapter Installation and User’s Guide,
48P9823
IBM FAStT Management Suite Java User’s Guide,
32P0081
IBM TotalStorage DS4000 Hardware Maintenance Manual, GC26-7702
IBM TotalStorage DS4000 Problem Determination Guide, GC26-7703
Planning Hardware
Installation
U U
U U
U U
Software Installation
Configuration Operation and
U U U
Administration
U U
Diagnosis and Maintenance
U
U
xxii IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide

DS4300 storage server library

Table 4 associates each document in the DS4300 (previously FAStT600) storage server library with its related common user tasks.
Table 4. TotalStorage DS4300 storage server document titles by user tasks
Title User Tasks
IBM TotalStorage FAStT600 Fibre Channel Storage Server Installation and User’s Guide,
GC26-7531
IBM TotalStorage DS4000 Hardware Maintenance Manual, GC26-7702
IBM TotalStorage DS4000 Problem Determination Guide, GC26-7703
IBM TotalStorage FAStT FC2-133 Host Bus Adapter Installation and User’s Guide,
48P9823
IBM TotalStorage FAStT FC2-133 Dual Port Host Bus Adapter Installation and User’s Guide, GC26-7532
IBM TotalStorage FAStT600 Rack Mounting Instructions,
24P8125
IBM TotalStorage FAST600 Fibre Channel Cabling Instructions,
24P8126
Planning Hardware
Installation
U U U
U U
U U
U U
U U
Software Installation
Configuration Operation and
Administration
Diagnosis and Maintenance
U
U

DS4100 storage server library

Table 5 on page xxiv associates each document in the DS4100 (previously FAStT100) storage server library with its related common user tasks.
About this document xxiii
Table 5. TotalStorage DS4100 storage server document titles by user tasks
Title User Tasks
Planning Hardware
Installation
Software Installation
Configuration Operation and
IBM TotalStorage DS4100 Installation, User’s, and
U U U U
Maintenance Guide, GC26-7712
IBM TotalStorage DS4100 Fibre Channel Cabling
U U
Instructions,
25R0325
IBM TotalStorage FAStT FC2-133 Dual Port Host Bus Adapter Installation
U U
and User’s Guide, GC26-7532
IBM FAStT FC2-133 Host Bus Adapter Installation and
U U
User’s Guide, 48P9823
IBM TotalStorage DS4000 Hardware Maintenance Manual, GC26-7702
IBM TotalStorage DS4000 Problem Determination Guide, GC26-7703
Administration
Diagnosis and Maintenance
U
U
xxiv IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide

DS4000-related hardware publications

Table 6 associates each of the following documents related to DS4000 (previously FAStT) operations with its related common user tasks.
Table 6. TotalStorage DS4000-related document titles by user tasks
Title User Tasks
IBM Safety Information, P48P9741
IBM TotalStorage FAStT Quick Start Guide, GC26-7662
IBM TotalStorage DS4000 Fibre Channel and Serial ATA Intermix Premium Feature Installation Overview
GC26-7713
IBM TotalStorage DS4000 EXP100 Storage Expansion Unit Installation, User’s, and Maintenance Guide,
GC26-7694
Fibre Channel Solutions - IBM FAStT EXP500 Installation and User’s Guide,
59P5637
IBM TotalStorage FAStT EXP700 and EXP710 Storage Expansion Units Installation, User’s, and Maintenance Guide, GC26-7647
IBM TotalStorage DS4000 Hard Drive and Storage Expansion Enclosure Installation and Migration Guide,
GC26-7704
IBM Fibre Channel SAN Configuration Setup Guide,
25P2509
Planning Hardware
Installation
U U
U U U
U U U U U
U U U U U
U U U U U
U U
U U U U
Software Installation
Configuration Operation and
Administration
U
Diagnosis and Maintenance
About this document xxv
Table 6. TotalStorage DS4000-related document titles by user tasks (continued)
Title User Tasks
Planning Hardware
Installation
Software Installation
Configuration Operation and
IBM FAStT Host Adapter Installation and User’s Guide,
U U
59P5712
RS/6000 Eserver pSeries Fibre Channel Planning and Integration:
U U U U
User’s Guide and Service Information,
SC23-4329

DS4000 Storage Manager Version 9 publications

Table 7 associates each document in the DS4000 Storage Manager (previously FAStT Storage Manager) library with its related common user tasks.
Table 7. TotalStorage DS4000 Storage Manager Version 9 titles by user tasks
Title User Tasks
IBM TotalStorage DS4000 Storage Manager Version 9 Installation and Support Guide for Windows 2000/Server 2003, NetWare, ESX Server, and Linux,
GC26-7706
IBM TotalStorage DS4000 Storage Manager Version 9 Installation and Support Guide for AIX, UNIX, Solaris and Linux on POWER,
GC26–7705
IBM TotalStorage DS4000 Storage Manager Version 9 Copy Services User’s Guide,
GC26-7707
IBM TotalStorage FAStT Storage Manager Version 9 Concepts Guide,
GC26-7661
Planning Hardware
Installation
U U U
U U U
U U U U
U U U U U U
Software Installation
Configuration Operation and
Administration
Administration
Diagnosis and Maintenance
Diagnosis and Maintenance
xxvi IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide

Getting information, help, and service

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your IBM Eserver xSeries
service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation and use the
diagnostic tools that come with your system.
v Check for technical information, hints, tips, and new device drivers at the
following Web site:
www.ibm.com/storage/techsup.htm
v Use an IBM discussion forum on the IBM Web site to ask questions.
or IntelliStation system, and whom to call for
can solve many problems without outside assistance by following the
You troubleshooting procedures that IBM provides in the online help or in the documents that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the documentation

Information about the xSeries or IntelliStation system and preinstalled software, if any, is available in the documents that come with your system. This includes printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions on how to use the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.

Web sites

IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.
v For DS4000 information, go to the following Web site:
www.ibm.com/storage/techsup.htm
The support page has many sources of information and ways for you to solve problems, including:
Diagnosing problems using the IBM Online Assistant
Downloading the latest device drivers and updates for your products
Viewing frequently asked questions (FAQ)
Viewing hints and tips to help you solve problems
Participating in IBM discussion forums
Setting up e-mail notification of technical updates about your products
About this document xxvii
v Yo u can order publications through the IBM Publications Ordering System at the
following web site:
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi/
v For the latest information about IBM xSeries products, services, and support, go
to the following Web site:
www.ibm.com/eserver/xseries/
v For the latest information about IBM pSeries products, services, and support, go
to the following Web site: www.ibm.com/eserver/pseries/
v For the latest information about the IBM IntelliStation information, go to the
following Web site:
www-132.ibm.com/content/home/store_IBMPublicUSA/ en_US/IntelliStation_workstations.html
v For the latest information about operating system and HBA support, clustering
support, SAN fabric support, and Storage Manager feature support, see the TotalStorage DS4000 Interoperability Matrix at the following Web site:
www.storage.ibm.com/disk/fastt/supserver.htm

Software service and support

Through IBM Support Line, for a fee you can get telephone assistance with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to the following Web site:
www.ibm.com/services/sl/products/
For more information about the IBM Support Line and other IBM services, go to the following Web sites:
v www.ibm.com/services/
v www.ibm.com/planetwide/

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. Go to the following Web site for support telephone numbers:
www.ibm.com/planetwide/
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

Fire suppression systems

A fire suppression system is the responsibility of the customer. The customer’s own insurance underwriter, local fire marshal, or a local building inspector, or both, should be consulted in selecting a fire suppression system that provides the correct level of coverage and protection. IBM designs and manufactures equipment to internal and external standards that require certain environments for reliable operation. Because IBM does not test any equipment for compatibility with fire suppression systems, IBM does not make compatibility claims of any kind nor does IBM provide recommendations on fire suppression systems.
xxviii IBM TotalStorage DS4100 Storage Server: Installation, User’s, and Maintenance Guide
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