IBM 8199, 8198, 8434, 8191, 8316 User Manual

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ThinkCentre

™

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Hardw are Maintenance Manual Ty pe s 2296, 8191, 8198, 8199, 8316, an d 8434

ThinkCentre

™



Hardw are Maintenance Manual Ty pe s 2296, 8191, 8198, 8199, 8316, an d 8434

Note: Before using this information and the product it supports, be sure to read the

general information under “Notices” on page 183.

Fourth Edition (July 2004)

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Chapter 1. About this manual . . . . .1

Important Safety Information . . . . . . . . .1

Chapter 2. General information . . . . .3

Features . . . . . . . . . . . . . . . .3

Physical specifications . . . . . . . . . . .5

Type 8316 . . . . . . . . . . . . . .6

Type 8191 . . . . . . . . . . . . . .7

Types 2296 and 8434 . . . . . . . . . . .8

Types 8198 and 8199 . . . . . . . . . . .9

Chapter 3. General Checkout . . . . .11

Chapter 4. IBM Enhanced Diagnostics 15

Diagnostics program download . . . . . . . .15

Navigating through the diagnostics programs . . .15

Running diagnostics tests . . . . . . . . . .15

Test selection . . . . . . . . . . . . .16

Test results . . . . . . . . . . . . .16

Fixed disk advanced test (FDAT) . . . . . .16

Quick and Full erase - hard drive . . . . . .18

Viewing the test log . . . . . . . . . . .19

Chapter 5. IBM Setup Utility program

Starting the IBM Setup Utility program . . . . .21

Viewing and changing settings . . . . . . . .21

Exiting from the IBM Setup Utility program . . .22

Using passwords . . . . . . . . . . . .22

User password . . . . . . . . . . . .22

Administrator password . . . . . . . . .22

Setting, changing, and deleting a password . . .22

Using Security Profile by Device . . . . . . .23

Selecting a startup device . . . . . . . . . .23

Selecting a temporary startup device . . . . .23

Changing the startup device sequence . . . .23

Chapter 6. Replacing FRUs . . . . . .25

Locating connectors on the front . . . . . . .25

Types 2296 and 8434 . . . . . . . . . .25

Type 8191 . . . . . . . . . . . . . .26

Types 8198 and 8199 . . . . . . . . . .27

Type 8316 . . . . . . . . . . . . . .27

Locating the connectors on the rear . . . . . .29

Types 2296 and 8434 . . . . . . . . . .29

Type 8191 . . . . . . . . . . . . . .30

Types 8198 and 8199 . . . . . . . . . .31

Type 8316 . . . . . . . . . . . . . .32

Removing the cover . . . . . . . . . . .32

Types 2296 and 8434 . . . . . . . . . .32

Type 8191 . . . . . . . . . . . . . .33

Types 8198 and 8199 . . . . . . . . . .34

Type 8316 . . . . . . . . . . . . . .34

Locating components . . . . . . . . . . .36

Types 2296 and 8434 . . . . . . . . . .36

Type 8191 . . . . . . . . . . . . . .37

Types 8198 and 8199 . . . . . . . . . .38

Type 8316 . . . . . . . . . . . . . .39

Identifying parts on the system board (all machine

types) . . . . . . . . . . . . . . . .40

Replacing memory (all machine types) . . . . .40

Replacing adapters . . . . . . . . . . . .41

Types 2296 and 8434 . . . . . . . . . .41

Type 8191 . . . . . . . . . . . . . .42

Types 8198 and 8199 . . . . . . . . . .43

Type 8316 . . . . . . . . . . . . . .43

Replacing internal drives . . . . . . . . . .45

Types 2296 and 8434 . . . . . . . . . .46

Type 8191 . . . . . . . . . . . . . .49

Types 8198 and 8199 . . . . . . . . . .51

Type 8316 . . . . . . . . . . . . . .54

Connecting the drive . . . . . . . . . .56

Replacing the battery (all machine types) . . . .56

Replacing the power supply . . . . . . . . .57

Types 2296 and 8434 . . . . . . . . . .57

Type 8191 . . . . . . . . . . . . . .58

Types 8198 and 8199 . . . . . . . . . .59

Type 8316 . . . . . . . . . . . . . .60

Replacing a microprocessor (all machine types) . .61

Replacing the system board . . . . . . . . .63

Types 2296, 8198, 8199, and 8434 . . . . . .63

Type 8191 . . . . . . . . . . . . . .63

Type 8316 . . . . . . . . . . . . . .64

Replacing the cover and connecting the cables . . .64

Types 2296 and 8434 . . . . . . . . . .64

Type 8191 . . . . . . . . . . . . . .65

Types 8198 and 8199 . . . . . . . . . .66

Type 8316 . . . . . . . . . . . . . .67

Chapter 7. Symptom-to-FRU Index . . .69

Hard disk drive boot error . . . . . . . . .69

Power Supply Errors . . . . . . . . . . .69

Diagnostic error codes . . . . . . . . . . .70

Beep symptoms . . . . . . . . . . . . .88

No-beep symptoms . . . . . . . . . . . .90

POST error codes . . . . . . . . . . . .91

Miscellaneous error messages . . . . . . . . 106

Undetermined problems . . . . . . . . . . 108

Chapter 8. Additional Service

Information . . . . . . . . . . . . 109

Security features . . . . . . . . . . . . 109

Passwords . . . . . . . . . . . . . 109

Vital product data . . . . . . . . . . .110

Erasing a lost or forgotten password (clearing

CMOS) . . . . . . . . . . . . . . .110

BIOS levels . . . . . . . . . . . . . . 111

Flash update procedures . . . . . . . . . . 111

Updating (flashing) BIOS from a diskette or

CD-ROM . . . . . . . . . . . . . . 111

iii

Updating (flashing) BIOS from your operating

system . . . . . . . . . . . . . . . 111

Recovering from a POST/BIOS update failure 112

Power management . . . . . . . . . . .113

Automatic configuration and power interface

(ACPI) BIOS . . . . . . . . . . . . .113

Advanced Power Management . . . . . .113

Automatic Hardware Power Management

features . . . . . . . . . . . . . .113

Setting Automatic Hardware Power

Management features . . . . . . . . . .113

Automatic Power-On features . . . . . . .114

Product Recovery Program . . . . . . . . .115

Chapter 9. Parts listing . . . . . . .117

Machine Type 2296 . . . . . . . . . . .117

Machine Type 8191 . . . . . . . . . . . 121

Machine Type 8198 . . . . . . . . . . . 129

Machine Type 8199 . . . . . . . . . . . 134

Machine Type 8316 . . . . . . . . . . . 140

Machine Type 8434 . . . . . . . . . . . 143

Chapter 10. Related service

information . . . . . . . . . . . . 149

Safety information . . . . . . . . . . . . 149

General safety . . . . . . . . . . . . 149

Electrical safety . . . . . . . . . . . . 150

Safety inspection guide . . . . . . . . . 151

Handling electrostatic discharge-sensitive

devices . . . . . . . . . . . . . . 152

Grounding requirements . . . . . . . . 153

Safety notices (multi-lingual translations) . . . 153

Send us your comments! . . . . . . . . . 182

Problem determination tips . . . . . . . . . 183

Notices . . . . . . . . . . . . . . . 183

Trademarks . . . . . . . . . . . . . . 184

Hardware Maintenance Manual

Chapter 1. About this manual

This manual contains service and reference information for IBM 2296, 8191, 8198, 8199, 8316, and 8434.

This manual is divided into product service sections and a related service section,

follows:

The product service sections include procedures for isolating problems to a FRU,

Symptom-to-FRU Index, additional service information and an illustrated parts

catalog. The related service section includes safety notices and safety information, and

problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety information” on page 149.

Important Safety Information

sure to read all caution and danger statements in this book before performing

any of the instructions.

computer Types

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

Hardware Maintenance Manual

Go to

Chapter 2. General information

Features

This IBM

computer incorporates many of the latest advances in computer

technology and can be upgraded as your needs change.

Access IBM for general information about the use, operation, and maintenance of the computer. Access IBM also contains information to help solve problems and get repair service or other technical assistance.

System information

The following information covers a variety of models. For information about your specific model, use the IBM Setup Utility. See Chapter 5, “IBM Setup Utility program,” on page 21.

This section provides an overview of the computer features and preinstalled software.

Microprocessor (varies by model type)

Intel

Celeron

Intel

Pentium

Intel NetBurst

microprocessor with 256 KB of internal L2 cache memory

microprocessor with 512 KB of internal L2 cache memory and

™

micro-architecture

Memory

Support for two dual inline memory modules (DIMMs) 512 KB flash memory for system programs

Internal

drives

3.5-inch, 1.44 MB diskette drive Internal hard disk drive EIDE CD-ROM drive or DVD-ROM drive (some models)

Video

subsystem

Intel Extreme

™

graphics

Accelerated graphics port (AGP) video adapter slot on the system board (some models)

Audio

subsystem

Integrated SoundMAX 3 audio

Connectivity

10/100 Mbps integrated Intel Ethernet controller that supports the Wake on

LAN

feature

Soft modem V.90/V.44 (some models)

System

management features

Remote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP)

Wake on LAN Wake on Ring (in the IBM Setup Utility program, this feature is called Serial Port

Ring Detect for an external modem and Modem Ring Detect for an internal modem)

Remote Administration Automatic power-on startup System Management (SM) BIOS and SM software Ability to store POST hardware test results

Input/output

features

25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP) 9-pin serial connector (2 connectors on some models) Six 4-pin, USB connectors

PS/2

mouse connector PS/2 keyboard connector Ethernet connector VGA monitor connector Three audio connectors (line in, line out, and microphone) Front connectors for headphone, microphone, IEEE 1394, and S/PDIF (some

models)

Expansion

Open drive bays for additional drives (varies by model) Three 32-bit peripheral component interconnect (PCI) adapter slots (supports

low-profile adapters only) One accelerated graphics port (AGP) expansion slot (supports low-profile

adapters only)

Power

200 W power supply with manual voltage selection switch Automatic 50/60 Hz input frequency switching Advanced Power Management support Advanced Configuration and Power Interface (ACPI) support

Security

User and administrator passwords Support for the addition of a rope clip and lockable cable Support for the addition of an integrated cable lock Startup sequence control Startup without diskette drive, keyboard, or mouse Unattended start mode Diskette and hard disk I/O control Serial and parallel port I/O control Security profile by device

Hardware Maintenance Manual

features

IBM preinstalled software

The computer might come with preinstalled software. If it does, an operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (preinstalled) (varies by model type)

Note: Not all countries or regions will have these operating systems.

Microsoft Microsoft Windows XP Professional Microsoft Windows 2000 Professional

Physical specifications

This section details the physical specifications for each computer Type.

Windows

Home

Chapter 2. General information

Type 8316

Dimensions

Height: 104 mm (4.1 in.) Width: 360 mm (14.2 in.) Depth: 412 mm (16.2 in.)

Weight

Minimum configuration as shipped: 8.1 kg (18 lb) Maximum configuration: 9.1 kg (20 lb)

Environment

Air temperature:

System on: 10° to 35°C (50° to 95° F) System off: 10° to 43°C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft),

the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical

input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 180 V ac Input frequency range: 47–53 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 137 V ac Maximum: 265 V ac Input frequency range: 57–63 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.25 kVA

Note: Power consumption and heat output vary

depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu)

per hour:

Minimum configuration: 257 Btu/hr (75 watts) Maximum configuration: 683 Btu/hr (200 watts)

Airflow

Approximately 0.45 cubic meters per minute (16 cubic feet per minute) maximum

Acoustical

noise-emission values

For microprocessors less than 2.8 GHz:

Average sound-pressure levels:

operator position: Idle: 28 dBA Operating: 30 dBA bystander position - 1 meter (3.3 ft): Idle: 27 dBA Operating: 29 dBA

Declared (upper limit) sound-power levels:

Idle: 4.2 bels Operating: 4.3 bels

For

microprocessors greater than or equal to 2.8 GHz:

Average sound-pressure levels:

operator position: Idle: 29 dBA Operating: 31 dBA bystander position - 1 meter (3.3 ft): Idle: 28 dBA Operating: 29 dBA

Declared (upper limit) sound-power levels:

Idle: 4.3 bels Operating: 4.4 bels

These levels were measured in controlled acoustical

Note:

environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Hardware Maintenance Manual

Type 8191

Dimensions

Height: 140 mm (5.5 in.) Width: 425 mm (16.7 in.) Depth: 425 mm (16.7 in)

Weight

Minimum configuration as shipped: 10.0 kg (22 lb) Maximum configuration: 11.4 kg (25.0 lb)

Environment

Air temperature:

System on: 10° to 35°C (50° to 95° F) System off: 10° to 43°C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is

the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical

input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 180 V ac Input frequency range: 47–53 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 137 V ac Maximum: 265 V ac Input frequency range: 57–63 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.3 kVA

Heat output (approximate) in British thermal units (Btu)

per hour:

Minimum configuration: 257 Btu/hr (75 watts) Maximum configuration: 785 Btu/hr (230 watts)

Airflow

Approximately 0.51 cubic meters per minute (18 cubic feet per minute) maximum

Acoustical

noise-emission values

Average sound-pressure levels:

operator position: Idle: 30 dBA Operating: 32 dBA bystander position - 1 meter (3.3 ft): Idle: 26 dBA Operating: 30 dBA

Declared (upper limit) sound-power levels:

Idle: 4.0 bels Operating: 4.3 bels

Note: These levels were measured in controlled

acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported

accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: Power consumption and heat output vary

depending on the number and type of optional features installed and the power-management optional features in use.

Chapter 2. General information

in a

Types 2296 and 8434

Dimensions

Height: 398 mm (15.67 in.) Width: 180 mm (7.08 in.) Depth: 402 mm (15.82 in.)

Weight

Minimum configuration as shipped: 7.6 kg (16.8 lb) Maximum configuration: 9.97 kg (22 lb)

Environment

Air temperature:

System on: 10° to 35°C (50° to 95° F) System off: 10° to 43°C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is

the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical

input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 180 V ac Input frequency range: 47–53 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 137 V ac Maximum: 265 V ac Input frequency range: 57–63 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.30 kVA

Note: Power consumption and heat output vary

depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu)

per hour:

Minimum configuration: 257 Btu/hr (75 watts) Maximum configuration: 785 Btu/hr (230 watts)

Airflow

Approximately 0.68 cubic meters every minute (24 cubic feet every minute) maximum

Acoustical

noise-emission values

For microprocessors less than 2.8 GHz:

Average sound-pressure levels:

operator position: Idle: 28 dBA Operating: 35 dBA bystander position - 1 meter (3.3 ft): Idle: 25 dBA Operating: 33 dBA

Declared (upper limit) sound-power levels:

Idle: 4.0 bels Operating: 4.7 bels

For

microprocessors greater than or equal to 2.8 GHz:

Average sound-pressure levels:

operator position: Idle: 33 dBA Operating: 35 dBA bystander position - 1 meter (3.3 ft): Idle: 30 dBA Operating: 33 dBA

Declared (upper limit) sound-power levels:

Idle: 4.4 bels Operating: 4.7 bels

These levels were measured in controlled

Note:

acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels

given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Hardware Maintenance Manual

Types 8198 and 8199

Dimensions

Height: 413 mm (16.25 in.) Width: 191 mm (7.5 in.) Depth: 406 mm (16 in.)

Weight

Minimum configuration as shipped: 9.1 kg (20 lb) Maximum configuration: 11.4 kg (25.0 lb)

Environment

Air temperature:

System on: 10° to 35°C (50° to 95° F) System off: 10° to 43°C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is

the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical

input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 180 V ac Input frequency range: 47–53 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 137 V ac Maximum: 265 V ac Input frequency range: 57–63 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.3 kVA

Heat output (approximate) in British thermal units (Btu)

per hour:

Minimum configuration: 257 Btu/hr (75 watts) Maximum configuration: 785 Btu/hr (230 watts)

Airflow

Approximately 0.68 cubic meters per minute (24 cubic feet per minute) maximum

Acoustical

noise-emission values

Average sound-pressure levels:

operator position: Idle: 28 dBA Operating: 30 dBA bystander position - 1 meter (3.3 ft): Idle: 26 dBA Operating: 29 dBA

Declared (upper limit) sound-power levels:

Idle: 4.1 bels Operating: 4.3 bels

Note: These levels were measured in controlled

acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported

Note: Power consumption and heat output vary

depending on the number and type of optional features installed and the power-management optional features in use.

Chapter 2. General information

Hardware Maintenance Manual

–

Chapter 3. General Checkout

This general checkout procedure is for Type 2296, 8191, 8198, 8199, 8316, and 8434 computers.

Note: The fans in this system may turn off under normal operation. This is a

noise-level reduction feature, and should not be taken to mean there is something wrong with the system.

The following tools are available to help identify and resolve hardware-related problems.

IBM Setup Utility program Power-On Self-Test (POST)

POST Beep Codes Error Code Format

IBM Enhanced Diagnostics program

Product recovery utility

Factory Contents Partial recovery

Repair utility

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed

Aborted, the test programs check the error-return code at test completion. See

Chapter 4, “IBM Enhanced Diagnostics,” on page 15.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer

the information supplied with that software package.

v To

v If

v If an

4. Be

7. If

Notes:

Type 2296, 8191, 8198, 8199, 8316, and 8434 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

enable beep and memory count and checkpoint code display when a successful POST

occurs, do the following:

Select Start Options in the IBM Setup Utility program (see Chapter 5, “IBM Setup Utility program,” on page 21).

Set Power-On Self-Test to Enhanced.

Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system.

down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 111.

multiple error codes are displayed, diagnose the first error code displayed.

the computer hangs with a POST error, go to Chapter 7, “Symptom-to-FRU Index,” on page 69.

the computer hangs and no error is displayed, go to “Undetermined problems” on page 108.

installed device is not recognized by the diagnostics program, that device might be

defective.

001

Power-off the computer and all external devices. Check all cables and power cords. Make sure the system board is seated properly. Set all display controls to the middle position. Power-on all external devices. Power-on the computer. Check for the following response:

Readable instructions or the Main Menu.

YOU RECEIVE THE CORRECT RESPONSE?

DID

NO, continue to 002.

YES, proceed to 003.

002

the Power Management feature is enabled, do the following:

Start the IBM Setup Utility program (see Chapter 5, “IBM Setup Utility program,” on page 21).

Select Power Management from the IBM Setup Utility program menu. Select APM.

sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (←) or

Right Arrow (→) to change the setting. Select Automatic Hardware Power Management. Set Automatic Hardware Power Management to Disabled.

the problem persists, continue to 003.

Hardware Maintenance Manual

v If

go to

v If

003

Run the Diagnostic programs. If necessary, refer to Chapter 4, “IBM Enhanced Diagnostics,” on page 15.

you receive an error, replace the part that the diagnostic program calls out or

Chapter 7, “Symptom-to-FRU Index,” on page 69.

the test stops and you cannot continue, replace the last device tested.

Chapter 3. General Checkout

Hardware Maintenance Manual

v Go to

Chapter 4. IBM Enhanced Diagnostics

The IBM Enhanced Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see Chapter 7, “Symptom-to-FRU Index,” on page 69.

Diagnostics program download

download the Diagnostics program, do the following:

http://www.ibm.com/.

Select Support. Select Personal computing from the ″Get product support for″ pull-down menu. Search for the machine type in the ″Quick Path″ box on the left. Select Downloadable files from the options on the left. Select Diagnostics from the pull down menu.

Note: You can download either a diskette image or a startable CD-ROM image

(.iso file) of the diagnostics.

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

The Enter key is used to select a menu item. The Esc key is used to back up to the previous menu. For online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

Press F5 to automatically run all selected tests in all categories. See “Test selection” on page 16.

From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See “Test selection” on page 16.

Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Esc at any time to stop the testing process.

Press

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 19.

or a

–

Test selection

select one or more tests, use the following procedure.

Open the corresponding test category. Using the cursor movement keys, highlight the desired test. Press the space bar.

selected test is marked by >>. Pressing the space bar again de-selects a test

and removes the chevron. Repeat steps 2 and 3 above to select all desired tests.

Test results

Diagnostics test results will produce the following error code format:

Function

Failure Type DeviceID

Date

ChkDigits

Text

Code

Function Code:

Represents the feature or function within the PC.

Failure Type:

Represents the type of error encountered.

DeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific DIMM,

device on the PCI bus.

Date:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

ChkDigits:

Contains a 2-digit check-digit value to ensure the following:

Diagnostics were run on the specified date. Diagnostics were run on the specified IBM computer. The diagnostic error code is recorded correctly.

Text:

Description of the error.

Note:

Fixed disk advanced test (FDAT)

PC-Doctor’s (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured highly configurable fixed-disk test suite. The configurable capabilities of FDAT allow users to enable or disable specific tests, enable or disable testing features, control the test log detail, alter testing parameters, etc. FDAT will test for and report most commonly found errors on a fixed-disk drive and is able to test up to 128 SCSI and 4 IDE drives (up to 132 total drives). Drive information is gathered through FDAT’s enumeration of available devices and user specific configuration parameters located in the FDAT.INI. FDAT uses information supplied by these features to indicate specifically what devices are available for test, what tests are available for the device, device properties, etc. Modify the FDAT.INI file in PC Doctor for DOS to change testing parameters

FDAT consists of the following subtests and features.

Hardware Maintenance Manual

See “Diagnostic error codes” on page 70 for error code listings.

–

on a

Fixed-Disk Tests:

Seek Tests - checks the physical operation of the drive head.

Linear Seek Random Seek Min-Max Seek Butterfly Seek

Verify Tests - checks the integrity of the data present on the media.

Linear Verify Random Verify

Surface Scan Tests - checks the drive media for defects.

Surface Scan (Linear) Surface Scan (Aggressive) - this is disabled for normal customer use. Surface Scan (Random)

SMART - checks the SMART functionality for drives that support SMART.

Start SMART Self-Test Get SMART test results

Test Features:

Other

Write-Splice Repair - detects and corrects Error Correction Code errors during

Verify tests.

Auto Spin Down - a gradual spin down of the drive platters to avoid damaging

the media.

Manufacturer Log - an in-depth manufacturer supported log of errors on the

drive.

Multitasking:

allow simultaneous testing of multiple hard drives whenever possible, the FDAT module is written as a set of multitasking functions. Each drive under test can run the same test or run a different test at the same time. Each subtest is written to handle a single test pass and all test variables are kept track of in a structure unique for each drive. However, when testing IDE drives, FDAT will not perform simultaneous testing of IDE drives that are attached to the same IDE cable. For example, if FDAT is testing four IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3 first (master drives), then perform tests on

and 4 (slave drives). FDAT will also perform simultaneous testing on a master

and slave that are on separate IDE cables, but will not perform simultaneous tests

master and slave on the same IDE cable. This generally increases the amount

time needed to test multiple IDE drives. Another limitation of FDAT’S multitasking capability is the use of Ultra DMA (UDMA). Only one drive at a time can access the UDMA channel and the UDMA channel buffer must be kept high in order to maintain a speed advantage over other data transfer modes. In order to use the UDMA channel during testing, users must disable the multitasking feature.

Destructive vs non-destructive testing:

Most of the tests found in FDAT are non-destructive. This means that PCDR will preserve any data that is present on the tested media prior to beginning any destructive operations (i.e. write operations). However, users can run certain tests

destructive mode (i.e. surface scan tests). Destructive tests will speed up testing because FDAT does not preserve the data on the media prior to the test beginning.

Chapter 4. IBM Enhanced Diagnostics

Unlike non-destructive tests, any data present on the media prior to the test beginning is lost. FDAT allows for enabling or disabling destructive tests, as well

specifying a range of destructive and non-destructive sectors on the tested drive.

This is done through the configuration of the FDAT.INI. If destructive and non-destructive ranges somehow overlap, then the overlapped area is considered non-destructive. For example, if users specify both destructive and non-destructive ranges as the same, then the entire drive is tested as non-destructive.

Quick and Full erase - hard drive

The Diagnostics program offers two hard drive format utilities:

Quick Erase Hard Drive Full Erase Hard Drive

Quick Erase Hard Drive provides a DOS utility that performs the following

The steps.

Destroys the Master Boot Record (MBR) on the hard drive. Destroys all copies of the FAT Table on all partitions (both the master and

backup). Destroys the partition table. Provides messages that warn the user that this is a non-recoverable process.

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The Full Erase Hard Drive provides a DOS utility that performs the following steps.

Performs all the steps in Quick Erase. Provides a DOS utility that writes random data to all sectors of the hard drive. Provide an estimate of time to completion along with a visual representation of

completion status. Provides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase

functions.

select the Quick Erase or Full Erase Hard Drive utility, use the following

procedure.

Select the UTILITY option on the toolbar and press Enter. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

view details of a failure or to view a list of test results, use the following

procedure from any test category screen.

Press F3 to activate the log file. Press F3 again to save the file to diskette or F2 to print the file.

Chapter 4. IBM Enhanced Diagnostics

Hardware Maintenance Manual

Chapter 5. IBM Setup Utility program

Attention

customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the IBM Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The IBM Setup Utility program is stored in the electrically erasable programmable read-only memory (EEPROM) of the computer. The IBM Setup Utility program is used to view and change the configuration settings of the computer, regardless of which operating system you are using. However, the operating-system settings might override any similar settings in the IBM Setup Utility program.

This program includes settings for the following:

System Summary Product Data Devices and I/O Ports Start Options Date and Time System Security Advanced Setup Power Management

Starting the IBM Setup Utility program

start the IBM Setup Utility program, do the following:

Power-off the computer and wait for a few seconds until all in-use lights go off. Power-on the computer. When the IBM Setup Utility prompt appears on the screen during start-up,

press F1. The IBM Setup Utility menu will appear. Follow the instructions on the screen. When finished, select System Summary to verify that any configuration

changes have been accepted.

IBM Setup Utility might start automatically when POST detects that hardware

The has been removed or new hardware has been installed in the computer.

Viewing and changing settings

The IBM Setup Utility program menu lists items that identify system configuration topics.

When working with the IBM Setup Utility program menu, you must use the keyboard. The keys used to perform various tasks are displayed at the bottom of each screen.

→

Exiting from the IBM Setup Utility program

When you finish viewing or changing settings, press Esc to return to the IBM Setup Utility program menu (you might have to press Esc several times). If you want to save the new settings, select Save Settings or Save and exit the Setup Utility. Otherwise, your changes will not be saved.

Using passwords

You can use passwords to provide security for the computer and data. There are two kinds of passwords: a user password and an administrator password. You do not have to set a password of either type to use the computer. However, if you decide to set either one, read the following sections.

User password

The user password feature deters unauthorized persons from gaining access to the computer.

Administrator password

Setting an administrator password deters unauthorized persons from changing configuration settings. If you are responsible for maintaining the settings of several computers, you might want to set an administrator password.

After you set an administrator password, a password prompt is displayed each time you try to access the IBM Setup Utility program. If you type the wrong password, you will see an error message. If you type the wrong password three times, you must turn the computer off and start again.

both the user and administrator passwords are set, you can type either password. However, to change any configuration settings, you must use your administrator password.

Setting, changing, and deleting a password

set, change, or delete a password, do the following:

Note: A password can be any combination of up to seven characters (A- Z, a-z,

and 0-9).

Start the IBM Setup Utility program (see “Starting the IBM Setup Utility program” on page 21).

From the IBM Setup Utility program menu, select Security Read the information displayed on the right side of the screen.

Set Passwords.

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Using Security Profile by Device

Security Profile by Device is used to enable or disable user access to the following devices:

IDE controller

Diskette Drive Access When this feature is set to Disable, the diskette drive cannot be

Diskette Write Protect When this feature is set to Enable, all diskettes are treated as if

set Security Profile by Device, do the following:

Start the IBM Setup Utility program (see “Starting the IBM Setup Utility program” on page 21).

From the IBM Setup Utility program menu, select Security. Select Security Profile by Device. Select the desired devices and settings and press Enter. Return to the IBM Setup Utility program menu and select Exit and then Save

Settings or Save and exit the Setup Utility.

Note: If you do not want to save the settings, select Exit the Setup Utility

without saving.

Selecting a startup device

When this feature is set to Disable, all devices connected to the IDE controller (such as hard disk drives or the CD-ROM drive) are disabled and will not be displayed in the system configuration.

accessed.

they are write-protected.

the computer does not start up (boot) from a device such as the CD-ROM, diskette, or hard disk as expected, use one of the following procedures to select a startup device.

Selecting a temporary startup device

Use this procedure to startup from any boot device.

Note: Not all CDs, hard disks, and diskettes are startable (bootable).

Turn off the computer. Turn on the computer and look for the following prompt on the logo screen:

(To interrupt normal startup, press Enter)

Press the Enter key. When the Startup Interrupt Menu displays, press F12. Double click the desired startup device from the Alternate startup devices.

Selecting a startup device from this list does not permanently change the

Note:

startup sequence.

Changing the startup device sequence

view or permanently change the configured startup device sequence, do the

following:

Start the IBM Setup Utility program (see “Starting the IBM Setup Utility program” on page 21).

Select Startup.

Chapter 5. IBM Setup Utility program

Select Startup Sequence. See the information displayed on the right side of the screen.

Select the devices for the Primary Startup Sequence, the Automatic Startup Sequence, and the Error Startup Sequence.

Select Exit from the IBM Setup Utility menu and then Save Settings or Save and exit the Setup Utility.

you have changed these settings and want to return to the default settings, select

Load Default Settings on the Exit menu.

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