IBM 81Y, 7RY, 71Y, 6RY, 61Y User Manual

...

Hardware Maintenance Manual

xSeries 250

IBM

Hardware Maintenance Manual

xSeries 250

IBM

Note:

Before using this info rm atio n and the produ ct it supp or ts , be sure to read th e gen era l information under “Notices” on page 215.

First Edition (March 2001)

The following paragraph does not apply to the United Kingdom or any country where such provisi ons are incons istent with local law :

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactio ns, th erefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program( s) described in this publication at any time.

This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice. Consult your local IBM representative for information on the products, services, and features available in your area.

Requests for technical information about IBM products sho uld be made to your IBM reseller or IBM marketing representative.

US Government Users Restricted Rights – Use, duplica tion or disclosure restrict ed by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains dia gnost ic infor mat io n, a Symp tom -to- FR U index , servic e information, error codes, error messages, and configuration information for the IBM®

xSeries 250, Models 6RY, 7RY, 8RY, 61Y, 71Y , 81Y.

Important: This manual is intended for trained servicers who are familiar with IBM

PC Server products.

Important safety information

Be sure to read all caution and danger statements in this book befor e performing any of the instructions.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instruct i ons. Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen. Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare

qualsiasi operazi on e.

Online support

Lea atentamente todas las declarac iones de pr ecaución y peligr o ante de llevar a cabo cualquier operación.

Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, a nd Device Driver files.

File download address is:

http://www.us.pc.ibm.com/files.html

IBM online addresses

The H M M manua l s online addres s is:

http://www .us.pc.ibm.com/cdt/hmm.html

The IBM PC Company Support Page is:

http://www.us.pc.ibm.com/support/index.html

The IBM PC Company Home Page is:

http://www.pc.ibm.com

iv Hardware Maintenance Manual: xSeries 250

Contents

About this manual . . . . . . . . . . . . . . . . . . . iii

Important safety information . . . . . . . . . . . . . . . . . . . . . . iii

Online support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

IBM online addresses . . . . . . . . . . . . . . . . . . . . . . . . . . iv

General checkout. . . . . . . . . . . . . . . . . . . . . 1

General information. . . . . . . . . . . . . . . . . . . 3

Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . 3

Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Reliability, availability, and serviceability . . . . . . . . . . . . 6

Controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Information LED panel. . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . 13

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . 13

POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

POST error messages. . . . . . . . . . . . . . . . . . . . . . . . . . 14

Event/error logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Small computer system interface messages . . . . . . . . . 14

Solving ServeRAID problems . . . . . . . . . . . . . . . . . . . . . 15

ServeRAID controller messages. . . . . . . . . . . . . . . . . 15

ServeRAID startup messages . . . . . . . . . . . . . . . . 15

ServeRA ID ISPR, BCS, and ECS POST e r ror codes. 19

Rebuilding a defunct drive. . . . . . . . . . . . . . . . . . . . . 23

Steps for recov ering from defunct drives . . . . . . 24

Rebuilding a hot-swap drive . . . . . . . . . . . . . . . . 24

Recovering from an incomplete format of a ph ysi cal

drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Recovering from a failure in a failover-environment 25

Replacing a non-hot-plug controller in a failover pair. 25

Diagnostic programs and error messages . . . . . . . . . . . 25

Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Starting the diagnostic programs . . . . . . . . . . . . . . . 26

Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Diagnostic error message tables . . . . . . . . . . . . . . . . 28

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Power supply LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Diagnostic panel LEDs. . . . . . . . . . . . . . . . . . . . . . 29

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . 29

Power checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Temperature checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Recovering BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Diagnosing errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Troubleshooting the Ethernet controller. . . . . . . . . . 35

Network connection problems . . . . . . . . . . . . . . . 36

Ethernet controller troublesho oting cha rt. . . . . . 36

Ethernet controller messages . . . . . . . . . . . . . . . . . . . 38

Novell NetW are o r IntraNetWare server ODI driver

messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

NDIS 4.0 (Windows NT) d r iver mess ages . . . . . 40

UNIX messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configuring the server . . . . . . . . . . . . . . . 45

Using the Configuration/Setup Utility program . . . . 45

Starting the Configuration/Setup Utility program 45

Choices available from the Configuration/Setup main

menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Power-on password . . . . . . . . . . . . . . . . . . . . . . . . 49

Administrator password . . . . . . . . . . . . . . . . . . . . 50

Using the SCSISelect utility program . . . . . . . . . . . . . . . 51

Starting the SCSISelect utility program . . . . . . . . . . 51

Choices available from the SCSISelect menu . . . . . 51

Installing options. . . . . . . . . . . . . . . . . . . . 53

Major components of the xSeries 250 . . . . . . . . . . . . . . . 53

Component locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

I/O board component locations. . . . . . . . . . . . . . . . . 54

Processor board component locations. . . . . . . . . . . . 55

Processor board LEDs . . . . . . . . . . . . . . . . . . . . . . 55

Processor board connectors. . . . . . . . . . . . . . . . . . 56

Processor board jumpers . . . . . . . . . . . . . . . . . . . . 57

Memory board component locations . . . . . . . . . . . . 57

Memory board connectors. . . . . . . . . . . . . . . . . . . 57

Memory board LED locations. . . . . . . . . . . . . . . . 58

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Working inside the server with the power on . . . . . 59

Removing the server top cover and bezel . . . . . . . . . . . 59

Removing the top cover . . . . . . . . . . . . . . . . . . . . . . . 59

Removing the media-bay bezel . . . . . . . . . . . . . . . . . 60

Removing the front trim bezel . . . . . . . . . . . . . . . . . . 60

Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Adapter considerations . . . . . . . . . . . . . . . . . . . . . . . . 61

Installing a hot-plug adapter (slots 3 through 6). . . 62

Installing a non-hot-plug PCI adapter (slots 1 and 2). . 64

Cabling example for the ServeRAID adapter . . . . . . . . 66

LVD SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

LVD SCSI backplane removal. . . . . . . . . . . . . . . . . . . 72

SCSI repeater card installation . . . . . . . . . . . . . . . . . . 75

Installing internal drives. . . . . . . . . . . . . . . . . . . . . . . . . . 79

Internal drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing a hot-swap hard disk drive. . . . . . . . . . . . 81

Installing a 5.25-inch removable-media drive . . . . . 82

Installing memory-module kits. . . . . . . . . . . . . . . . . . . . 84

Installing a microprocessor kit. . . . . . . . . . . . . . . . . . . . . 86

Installing a hot-swap power supply. . . . . . . . . . . . . . . . 88

Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . . . . . . 90

Completing the installation . . . . . . . . . . . . . . . . . . . . . . . 91

Installing the front trim bezel. . . . . . . . . . . . . . . . . . . 91

Installing the media-bay bezel . . . . . . . . . . . . . . . . . 91

Installing the top cover . . . . . . . . . . . . . . . . . . . . . . . . 92

Reconfiguring the server. . . . . . . . . . . . . . . . . . . . . . . 93

Connecting external options . . . . . . . . . . . . . . . . . . . . . . 93

Input/output ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Parallel port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Viewing or changing the parallel-port assignments 94

Parallel port connector. . . . . . . . . . . . . . . . . . . . . . 95

Video port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Keyboard port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Auxiliary-device (pointing device) port . . . . . . . . . . 97

Ultra2 (LVD) SCSI ports . . . . . . . . . . . . . . . . . . . . . . . 97

SCSI cabling requirements. . . . . . . . . . . . . . . . . . . 97

Setting SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

SCSI connector pin-number assignments . . . . . . 98

Serial ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Viewing or changing the serial-port assignments 99

Serial-port connectors . . . . . . . . . . . . . . . . . . . . . . 99

Universal Serial Bus ports. . . . . . . . . . . . . . . . . . . . . 100

USB cables and hubs . . . . . . . . . . . . . . . . . . . . . . 100

USB-port connectors. . . . . . . . . . . . . . . . . . . . . . . 100

Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring the Ethernet controller. . . . . . . . . . 101

Failover for redundant Ethernet. . . . . . . . . . . . . 101

Ethernet port connector. . . . . . . . . . . . . . . . . . . . 103

Advanced System Management ports . . . . . . . . . . 104

Cabling the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Installing the server in a rack. . . . . . . . . . . . . . . . . . . . . 105

FRU information (service onl y). . . . . . . . 107

Diagnostic switch card . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Disconnecting the shuttle. . . . . . . . . . . . . . . . . . . . . . . . 108

Front LED card assembly . . . . . . . . . . . . . . . . . . . . . . . . 108

I/O Legacy board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Memory card removal . . . . . . . . . . . . . . . . . . . . . . . . . . 110

PCI switch card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 12

Power backplane assembly . . . . . . . . . . . . . . . . . . . . . . 112

Processor/PCI backplane. . . . . . . . . . . . . . . . . . . . . . . . 113

Removing the shuttle . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using IBM ServeRAID . . . . . . . . . . . . . . . 117

Understanding RAID technology . . . . . . . . . . . . . . . . . 1 17

Stripe-unit size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Supported RAID levels . . . . . . . . . . . . . . . . . . . . . . . 118

Understanding RAID level-0 . . . . . . . . . . . . . . . 118

Understanding RAID Level-1. . . . . . . . . . . . . . . 119

Understanding RAID Level-1 Enhanced . . . . . 120

Understanding RAID Level-5. . . . . . . . . . . . . . . 122

Understanding RAID Level-5 Enhanced . . . . . 123

Selecting a RAID level and performance tuning 125

Drive state descriptions. . . . . . . . . . . . . . . . . . . . . . . 125

Physical drive state descriptions . . . . . . . . . . . . 126

Logical drive state descriptions . . . . . . . . . . . . . 126

Configuring controllers using the ServeRAID Manager

program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using the ServeRAID Manager pro gram interface 127

Using utility programs . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using FlashMan, the IBM ServeRAID ROM Update

program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using th e Se rv eRAID Mini -C on fi g u ra ti o n pro g ram . .

130

Viewing the controller status . . . . . . . . . . . . . . . 131

Viewing the configuration. . . . . . . . . . . . . . . . . . 131

Using the adva nce d configuration functions . . 132

Running the IPSSEND program . . . . . . . . . . . . . . . 133

Using the IPSSEND program. . . . . . . . . . . . . . . . . . 133

Server roll-out functions . . . . . . . . . . . . . . . . . . . 134

Error-recovery functions . . . . . . . . . . . . . . . . . . . 135

Problem-isolation and debug commands . . . . . 136

RAID Configuration commands. . . . . . . . . . . . . 139

Starting the IPSMON program. . . . . . . . . . . . . . . . . 140

Using the IPSMON program . . . . . . . . . . . . . . . . . . 141

Symptom-to-FRU index. . . . . . . . . . . . . . 143

Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

No beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Diagnostic panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Power supply LED errors . . . . . . . . . . . . . . . . . . . . . . . . 154

POST error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

ServeRAID POST (ISPR) error codes . . . . . . . . . . . . . . 161

ServeRAID POST (ISPR) error procedures. . . . . . . 162

ServeRAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Temperature error messages . . . . . . . . . . . . . . . . . . . . . 166

Fan error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Power error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

System shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Power related system shutdown . . . . . . . . . . . . . . . 168

Temperature related system shutdown. . . . . . . . . . 168

DASD checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Host Built-In Self Test (BIST) checkout. . . . . . . . . . . . . 169

I2C bus fault messages . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . 170

Parts listing (Type 8665) . . . . . . . . . . . . . 173

Part A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Part B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Keyboards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Related service information . . . . . . . . . . 179

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Electrical safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . 182

Handling electrostatic dischar ge-sensitive devices 183

Grounding requirements. . . . . . . . . . . . . . . . . . . . . . 183

Safety notices (multi-lingual translations) . . . . . . . 183

Send us your comments! . . . . . . . . . . . . . . . . . . . . . . . . 214

Problem determination tips . . . . . . . . . . . . . . . . . . . . . . 215

Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

vi Hardware Maintenance Manual: xSeries 250

General checkout

The server diagnostic prog rams are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server: The system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard drives, and parallel port. You can also use them to test some external devices. See “Diagnostic programs and error messages” on page 25.

Also, if you cannot determine whether a problem is caused by the hardware or by the softw a re, you ca n run the diagnostic programs t o confirm tha t the hard ware is working properly.

When you run the diagnostic programs, a single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After the cause of the first error message is corrected, the other error messages might not occur the next time you run the test.

A failed system might be par t of a shared DASD cluster (two or more systems sharing the same external storage device(s)) . Prior to running diagnostics, verify that th e failing system is not part of a shared DASD cluster.

A system might be part of a cluster if:

• The customer identifies the system as part of a cluster.

• One or more external storage units are attached to the system and at least one of the attached storage units is additionally attached to another system or unidentifiable source.

• One or more sy stems are locate d near the failing system.

If the failing system is suspected to be part of a shared DASD cluster, all diagnostic tests can be run except diagnostic tests which test the storage unit (DASD residing in the storage unit) or the storage adapter attached to the storage unit.

Notes:

1. For systems that are part of a shared DASD cluster, run one test at a time in looped mode. Do not run all tests in looped mode, as this could enable the DASD diagnostic tests.

2. If multiple error code s are displaye d, dia gno se the first error code disp layed.

3. If the computer hangs with a POST error, go to the “Symptom-to-FRU index” on page 143.

4. If the computer hangs and no error is displayed, go to “Undetermined problems” on page 170.

5. Power supply problems, see “Symptom-to-FRU index” on page 143.

6. Safety information, see “Safety information” on page 180.

7. Fo r in termitte nt pro b le ms , check the erro r l og; see “POS T error messag es ” on page 14.

1. IS THE SYSTEM PART OF A CLUSTER?

YES. Schedule maintenance with the customer. Shut down all systems related to the cluster. Run storage test.

NO. Go to step 2.

2. THE SYSTEM IS NOT PART OF A CLUSTER.

• Power-off the computer and all external devices .

• Check all cables and power cords.

• Set all display controls to the middle position.

• Power-on all external devices.

• Power-on the computer.

• Record any POST error messages displayed on the screen. If an error is displayed, look up the first error in the “POST error codes” on page 155.

• Check the information LED panel System Error LED; if on, see “Diagnostic panel LEDs” on page 146.

• Check the System Error Log. If an error was recorded by the system, see “Symptom- to- F RU index” on page 143.

• Start the Diagnostic Programs. See “Diagn ostic programs and error messages” on page 25.

• Check f or the following responses: a. One beep. b. Readable instructions or the Main Menu.

3. DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?

NO. Find the failure symp tom in “Symptom-to-FRU index” on pa g e 14 3.

YES. Run the Diagnosti c Programs. If necessary, refer to “Diagnostic programs and

error me ssages” on page 25.

If you receive an err or, go to “Symptom-to-FRU index” on page 143.

If the diagnostics completed successfully and you still suspect a problem, see “Undetermined problems” on page 170.

2 Hardware Maintenance Man ual: xSer ies 250

General inf ormation

The IBM xSeries 250 server is a high-performa nce server with the capability of microprocessor upgrade to a symmet ric mult iprocessing (SMP) server. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and large amounts of reliable data storage.

Performance, ease of use, reliability, and expansion capabilities were key considerations during the design of the server . These design features make it possible for you to customize the system hardware to meet your needs today, while providing flexible expansion cap ab ilitie s for the future.

The xSeries 250 server comes with a th ree-year limited warranty and 90-Day IBM Start Up Support. If you have acce ss to the World Wide Web, you can obtain up-todate information about the server model and othe r IBM server products at the following World Wide Web address: http://www.ibm.com/eserver/xseries

Features and specifications

The following provides a summary of the features and specification s for the xSeries 250 server.

• Microprocessor:

— Intel® Pentium®III Xeon™ —32 KB of level-1 cache — 1 MB of Level-2 cache (min.) — Expandable to four microprocessors

• Memory:

— Maximum: 16GB — Type: ECC, SDRAM, Registered DIMMs — Slots: 4-way interleaved, 16 slots

• Drives standard:

— Diskette: 1.44 MB —CD-ROM: IDE

• Expansion ba ys:

— Hot-swap: 10 slim high — Non-hot-swap: Two 5.25-inch

• LVD SCSI Bac kpl a n e:

— Ultra160 capable — Two SCSI channels, each with five connec tors , in a split configu ration — Supports a maximum of 10 slim-high hard disk drives

• PCI expansion slots:

— Four 33 MHz 64-bit hot-plug — Two 66 MHz 64-bit non-hot-plug

• Hot-swap power s upplies:

250 W (115-230 V ac) — Minimum: Two

— Maximum: Four — Three for redundancy

• Redundant cooling:

— Four hot-swap fan assemblies

• Video:

— S3 video controller — Compatible with SVGA and VGA — 4 MB vide o me mory

• Size

— Height: 356 mm (14 in.) — Depth: 650 mm (25.6 in.) — Width: 440 mm (17.3 in.) — Weight: 34.4 kg (76 lb.) to 61 kg (134 lb.) depending upon configuration

• Integrated functions:

— Advanced System Management processor — Dual U lt ra - 2 (LVD) SCSI co ntroller, one external port, one interna l p o rt — One 10BASE-T/100BASE- TX AMD Ethernet controller —Two serial ports — One parallel port — T w o Universal Serial Bus ports — Keyboard port — Mouse port — Vid eo port — One management port — Two Advanced System Managem e nt Interconnec t ports

• Acoustical noise emissions:

— Sound power, idling: 6.3 bel maximum — Sound power, operating: 6.3 bel maximum — Sound pressure, idle: 49 dB a max im um — Sound pressure, operating: 49 dBa maximum

• Environment:

— Air temperature:

– Server on: 10º to 35º C (50º to 95º F). Alti tu de: 0 to 914 m (3000 ft.) – Server on: 10º to 32º C (50º to 89.6º F) . Alt itude: 914 m (3000 ft.) to 2133 m

(7000 ft.)

– Server off: 10º to 43º C (50º to 1 10 º F). Maximum altitude: 2133 m (7000 ft.)

— Humidity:

– Server on: 8% to 80% – Server off: 8% to 80%

• Heat output:

Approximate heat output in British Thermal Units (BTU) per hour: — Minimum configur a tion: 1023 . 9 BTU

— Maximum configurat ion: 2764.6 BTU

• Electrical input:

— Sine-wave input (50-60 Hz) required — Input vo ltage low range:

– Minimum: 90 V ac – Maximum: 137 V ac

4 Hardware Maintenance Man ual: xSer ies 250

Server features

— Input voltage high range:

– Minimum: 180 V ac – Maximum: 265 V ac

— Input kilovolt-amperes (kVA) approximately:

– Minimum: 0.08 kVA – Maximum: 0.52 kVA

The unique design of the server takes advantage of advancements in symmetric multiprocessing (SMP), data storage, and memory protection. The server combines:

• Impressive performance using an innovative approach to SMP The server supports up to four Pentium III Xeon microprocessors. The server

comes with one microprocessor installed; you can install additional microprocessor s to enhance performance and provide SMP capability.

• Integrated disk-array subsystem (optional) Although many operating systems provide software fault tolerance through

mirroring, IBM provides hardware fault tolerance through the redundant array of independent disks (RAID) controller. The IBM ServeRAID™ controller is a standard feature. It provides three channels and supports RAID levels 0, 1, 1E, 5, and 5E.

• Large data-storage and hot-s wap capa bilit ies All models of the server suppo r t up to 10 slim-high dis k driv es. The hot-swap

feature enables you to remove and replace hard disk drives without turning off the server.

• Hot-plug PCI adapter capabilities The server ha s f our hot-plug slots for PCI adapters. With operating system

support, you can replace failing hot-plug PCI adapters without turning off the server. If the hot-add feature is supported by the operating system and the PCI adapter, you can also add PCI adapters in these slots without turning off the server.

• Redundant cooling and power capabilities The redundant cooling and hot-swap capabilities of the fans in the server enable

continued operation if one of the fans fails, because you can replace a failing fan without turning off the server.

The server comes standard with three 250-watt power supplies, which support redundancy for a typical configuration. You can install one additional power supply.

• Large sy stem memory The memory bus in the server supports up to 16 GB of system memory. The

memory controller provides error correcting code (ECC) support for up to 16 industry-sta ndard, 3. 3 V, 168-pin, 8-byte, register ed, dual inlin e memory modules (DIMMs). The memory controller also provides Chipkill™ memory protection. Chipkill memory protect ion is a technolo gy that protects the syste m from component fa ilure on a DIMM.

• System-management capabilities The serve r comes with a Advanced System Management Process or. This

processor enables you to manage the functions of the server locally and remotely . The Advanced System Management Processor also provi des system monitoring, event recording, and dial-out alert capability.

General information 5

Note: The Advanced System Management Processor is sometimes referred to as

the service processor.

Refer to “Advanced System Management ports” on page 104 for more information.

• Integrated network environment support The server comes with an Ethernet controller . This Ethernet controller has an

interface for connecting to 10-Mbps or 100-Mbps networks. The server automatically sel e cts between 10BASE-T and 100BASE-TX. The controller provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN).

• Redundant network-interface card The addition of an optional, red undant network interface card (NIC) provides a

failover capability to a redundant Ethernet connection. If a problem occurs with the primary Ethernet connection, all Ethernet traffic associ ated with thi s primary connection is automatically switched to the redundant NIC. This switching occurs without data loss and without user intervention.

• IBM ServerGuide CDs The ServerGuide CDs included with the server provide pro gra ms to help you set

up the server and install the network operating system (NOS). The ServerGuide program detects the hardware options that are installed, and provides the correct configuration program and device drivers. In addition, the ServerGuide CDs include a variety of application programs for the server.

Reliability, availability, and serviceability

Three of the most importan t featu res in server des ign a re reliability, availability, and serviceability (RAS). These factors help to ensure the integrity of the data stored on the server; that the server is available when you want to use it; and that should a failure occur, you can easily diagnose and repair the failure with minimal inconvenience.

The following is an abbreviated list of the RAS features that the server supports.

• Active PCI (hot-plug) adapter slots

• Alert on LAN™ capa bilit y

• Ambient temperature monitoring

• Auto ma t ic e rro r ret ry/recovery

• Automatic restart after a power failure

• Backup basic input/output system (BIOS) switching under the control of the service processor

• Built-in, menu-driven electronically erasable programmable ROM (EEPROM) base d diagnostics

• Built-in temperature/fan/v oltages monitor ing

• Chipkill memo ry protect ion

• Cooling fans with speed-sen sin g capabi lity (hot-sw ap)

• Error codes and messages

• Error correcting code (ECC) L2 cache

•ECC FSBs

•ECC memory

• Fast power-on self-test (POST)

• Fault-resistant startup

•45°C (1 13° F) normal operating temperature for hard disk drives

• Hot-plug Uni versal Serial bus (USB) k e y b oard and mouse

• Hot-swap drive bays

• Hot-swap hard disk drives

6 Hardware Maintenance Man ual: xSer ies 250

• Information and diagnostic light-emitting diode (LED) panels

• Integrated Advanced System Management processor subsystem provides control for remote system management

• Light Path Di agnostics™ (LED pan e l)

• Memory scrubbing and Predictive Failure Analysis™ (PFA) (background and real time)

• Menu-driven setup, system configuration, SCSISelect confi guration, and diagnostic programs

• Microcode and diagnostic levels available

• NIC failover support

• Parity checking on the small computer system interface (SCSI) bus and PCI buses

• Power and temperature monitoring

• Power Managed - Advanced Configuration and Power Interface (ACPI) level

• Power-on self-test (POST)

• Power-supply redundancy monitoring

• Predictive Failure Analysis™ (PFA) alerts

• Proce ssor serial number access

• Redundant Ethe rn et capa bilit ies (with optiona l ada pter )

• Redundant hot-swap cooling

• Redundant hot-swap power supplies

• Remote Connect

• Remote system problem-determination support

• Standard cables present detecti on

• Standby voltage for system management features and monitoring

• System auto-configuring from a configuration menu

• System error logging (POST and Advanced System Management processor)

• System ma nagement monitorin g via Intra-Integrated Cir cuit (I

• Upgradable flash read-only memory (ROM) resident code

• Upgradable POST, basic input/output system (BIOS), diagnostics, and Advanced System Management processor microcode

• Vit al Product Data (VPD) on processors, processor board, I/O board, power supplies, hard disk drive backplane, power backplane, and voltage regulator modules (VRMs)

• Wake on LAN™ capability

• Wake on Ring capability

• Windows NT failover support

• xSeries Server Management

C) bus

Controls and indicators

The following illustration shows the controls and indicators on the server.

General information 7

Information LED panel

Power-control button

Reset button

Diskette drive in-use light

Diskette-eject button

CD-ROM drive in-use light CD-ROM eject/load button

Hard-disk drive status light:

Each of the hot-swap drives has a status light. When this amber light is on continuously , the drive has failed. When the light flashes slowly (one flash per second), the drive is being rebuilt. When the light flashes rapidly (three flashes per second) the controller is identifying the drive.

Hard-disk activity light:

Each of the hot-swap drives has a hard-disk activity light. When this green light is flashing, the drive is being accesse d.

CD-ROM eject/load button:

Press this button to ej e ct or retrac t the CD-ROM tray.

CD-ROM drive in-use light:

When this light is on, the CD-ROM drive is being accessed.

Diskette-eject button:

Press th is button to eje ct a diskette from the drive.

Diskette drive in-use light:

When this light is on, the diskette drive is being accessed.

Reset button:

Press this button to reset the serve r and run the powe r-on self-test (POST).

Power control button:

Press this button to manually turn on or of f the server.

Hard-disk drive

activit

light

Hard-disk

status light

drive

CAUTION:

The power control button on the device and/or the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all

8 Hardware Maintenance Man ual: xSer ies 250

electrical current from the device, ensure that all power cords are disconnected from the power source.

1 2 3

You can start the server i n several ways:

• You can turn on the server by pressing the Power Control button on the front of the server.

Note: After you plug the power cords of your server into electrical

outlets, wait 20 seconds before press ing the Power Control button. During this time the system-ma nage m ent processor is initializin g and the Power Control button does not respond.

• If the server is turned on, a power failure occurs, and unattended- start mode is enabled in the Configuration/Setup utility program, the server will start automatically when power is restored.

• If AC power is present, the server is off, and the wake-up feature is enabled in the Configuration/Setup utility program, the wake-up feature will turn on the server at the set time.

• If AC power is present, the server is off, and ring signal detect is enabled in the Configuration/ Setup u tility program, you can turn on the server by telephone input.

• The Advanced System Management Processor also can turn on the server.

You can turn off the server in several ways:

• You can turn off the server by pressing the Power Control button on the front of the server. Pressing the Power Control button starts an orderly shutdown of the operating system, if this feature is supported by your operating system, and places the server in standby mode.

Note: After turning off the server, wait at least 5 se conds befo re pressi ng

the Power Control button to power the server on again.

• Y ou can press and hold the Power Control button for more than 4 seconds to cause an immediate shutdown of the server and place the server in standby mode. You can use this feature if the operating system stalls.

• You can disconnect the server power cords from the electrical outlets to shut off all power to the server.

Note: Wait about 15 second s af ter disconn e cting the power cords for

your syst e m to stop running. Watch for the System Powe r light on the operator information panel to stop blinking.

Informati on LED pa ne l:

The lights on this panel give status information for the server. See “Information LED panel” on page 10.

General information 9

Information LED panel

The following illustration shows the status lights on the Information LED panel.

POST-complete

System power

Hard disk drive

activity

1 2 3 4

Processor activity

Ethernet speed Ethernet-link

System po we r lig ht :

When this green light is on, power is present in the server. When this light flashes, the server is in standby mode (the system power supply is turned off and ac current is present). When this light is off, the power s ubsystem, t he ac power, or a light has failed.

Attention: If the system power light is off, it does not mean there is no

electrical current present in the ser ver. The light might be burned out. To remove all electrical current from the server, you must unplug the server power cords from the electrica l outlets or from the uninterruptible power device.

POST-complete light:

This green light is on when the power-on self-test (POST) completes without any errors.

Hard disk drive activity light:

This green light flickers when there is acti vity on a hard disk drive .

Information light:

When this amber light is on, the server power supplies are nonredundant or some other noncritical event has occurred. The event is recorded in the Event log. See “Choices available from the Configuration/Setup main menu” on page 46. A light on the diagnostic panel may also be on; see “Diagnostic panel LEDs” on page 29.

System error light:

This ambe r light is on when a system e rror occurs. A light o n the diagnostics LED panel will also be on to further isolate the error. (For more information, see “Diagnostic panel LEDs” on page 29.)

Ethernet transmit/receive activity light:

When this green light is on, there is activity between the server from the network.

Ethernet-link status light:

When this green light is on, there is an active connection on the Ethernet port.

100 MB

status

LINK

System error

Information

Ethernet transmit/receive activity

10 Hardware Maintenance Manual: xSeries 250

Ethernet speed 100 Mbps:

When this green light is on, the Ethernet speed is 100 Mbps. When the light is off, the Ethernet speed is 10 Mbps.

Processor activity light:

One or more of these green lights are on when there is microprocessor activity. The number of lights that are on indicates the number of microprocessors with activi ty.

General information 11

12 Hardware Maintenance Manual: xSeries 250

Diagnostics

Contents

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . 13

POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

POST beep codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

POST error messages . . . . . . . . . . . . . . . . . . . . . . . . 14

Event/error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Small computer system interface messages . . . . . 14

Solving ServeRAID problems . . . . . . . . . . . . . . . . . 15

ServeRAID controller messages . . . . . . . . . . . . . . . 15

ServeRAID startup messages . . . . . . . . . . . . . . . . . 15

ServeRAID ISPR, BCS, and ECS POST error codes . 19

Rebuilding a defunct drive . . . . . . . . . . . . . . . . . . . 23

Steps for recovering from defunct drives . . . . . . . 24

Rebuilding a hot-swap drive. . . . . . . . . . . . . . . . . . 24

Recovering from an incomplete format of a physical

drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Recovering from a failure in a failover-environment 25 Replacing a non-hot-plug controller in a failover

pair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Diagnostic programs and error messages . . . . . . . 25

This section provides basic troubleshooting information to help you resolve some common pr oblems that might occur wi th the server.

T e xt messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Starting the diagnostic programs. . . . . . . . . . . . . . 26

Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . 27

Diagnostic error message tables. . . . . . . . . . . . . . . 28

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . . 28

Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . 28

Diagnostic panel LEDs . . . . . . . . . . . . . . . . . . . . . . 29

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . . 29

Power checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

T e mperature checkout . . . . . . . . . . . . . . . . . . . . . . . 32

Recovering BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replacing the battery. . . . . . . . . . . . . . . . . . . . . . . . 34

Diagnosing errors. . . . . . . . . . . . . . . . . . . . . . . . . . . 35

T roubleshooting the Ethernet controller . . . . . . . . 35

Network connection problems. . . . . . . . . . . . . . . . 36

Ethernet contro ller trou bleshooti ng chart. . . . . . . 36

Ethernet controller messages . . . . . . . . . . . . . . . . . 38

Novell NetW ar e or IntraNetWare server ODI driver

messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

NDIS 4.0 (Windows NT) driver messages . . . . . . 40

UNIX messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

If you cannot locate and correct the problem using the information in this sec tion, refer to “Symptom-to-FRU index” on page 143 for more information.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

• POST beep cod es , error me ss ages , and error l ogs

The power-on self-test (POST) generates beep codes and messages to indicate successfu l test completion or the detection of a proble m. See “POST” on page 14 for more information.

• Diagnostic programs and error messages

• Light path diagnostics

Your server has light-emitting diodes (LEDs) to help you identify problems with server components. These LEDs are part of the light-path diagnostics that are built into the server. By following the path of lights, you can quickly identify the type of system error that occurred. See “Light path diagnostics” on page 28 for more information.

• Error symptoms

POST

These charts list problem symptoms, along with suggested steps to correct the problems. See the “Diagnosing error s” on page 35 for more information .

When you turn on the server, it performs a series of tests to check the operation of server components an d some of the options installed in th e se rver. This se ries of tests is called the power-on self-test or POST.

If POST finishes without detec ting any pr oblems, a sin gle beep sounds, the f irst sc reen of the operating system or application progr am appears, and the System POST Complete (OK) light is illuminated on the operator information panel.

If POST detects a problem, more than one beep sounds and an error message appears on the screen. See “POST beep codes” and “POST error messages” for more information.

Notes:

1. If you have a powe r-on password or admini strator password set, you must type the password and press Enter, when prompted, before POST will continue.

2. A single problem might cause several error messages. When this occurs, work to correct the cause of the fir st e rror message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the te s t .

POST beep codes

POST generates beep codes to indicate successful completion or the detection of a problem.

• One beep indicates the successful completion of POST.

• More than one beep indicates that POST detected a problem. For more information, see “Beep symptoms” on page 143.

POST error messages

POST error messages occur during startup when POST finds a problem with the hardware or detects a change in the hardware configuration. For a list of POST errors, see “POST error codes” on page 155.

Event/error logs

The POST error log contains the three most recent error codes and messages that the system generated during POST. The System Event/Error Log contains all error messages issued during POST and all sy stem status mess ages from the Advanc e d System Managem e nt Processor.

To view the contents of the error logs, start the Configuration/Setup Utility program; then, se l e c t Ev ent/Error Logs from the main menu.

Small computer system interface messages

If you receive a SCSI error message, see “SCSI error codes” on page 165. Note: If the server does not have a har d di sk drive, ignor e any message that indicates

that the BIOS is not installed.

14 Hardware Maintenance Manual: xSeries 250

You will get these messages only when running the SCSISelect Utility.

Solvin g ServeR AI D problems

This section desc ribes the Serv eRAID text and numeric messages that might appear during startup. This section also includes some basic information about rebuilding a defunct drive .

In addition to the information provided in this section, you might want to use the ServeRAID IPSSEND program to help isolate ServeRAID problems.

ServeRAID controller messages

This section lists the ServeRAID messages that might appear during system startup. The ServeRAID cont roller s provide a Device Ev en t Log that collect s statist ics on the

number and types o f events that occur on a selected physical drive. After correct ing a problem with the array, clear the log so that you can identify any subsequent errors quickly. For information about clearing the event log, see "eraseevent" on page 137.

All physical drives contain unique identifiers, such as the drive serial number and manufacturer. During configuration, the ServeRAID controller stores this information.

ServeRAID startup mess ages

During power-on self-test (POST), the ServeRAID controller compares the stored configuration informa tion to the configu ration that is actually present. If a discrepancy exists, one or more status messages appear after POST completes, but before the operating system loads.

Notes:

1. When the ServeRAID controller requires your input, a list of function keys will appear below the message.

2. Where the Action information tells you to start the IBM ServeRAID configuration program, insert the IBM ServeRAID Support CD into the CD-ROM drive; then, restart the server. The Action column also provides general information about the message.

3. Where SID or ch appears in these messages, sid is the SCSI ID for the device, and ch is the channel to which the device is attached.

4. Where m or n appears in these messages, a number will appear in the actual message.

Following are messages associated with the ServeRAID subsystem in alphabetical order.

A new drive was installed.

Explanation: When the ServeRAID controll er detect s a new drive that is not part of the

current confi guration, the following message appears: x new ready drives found where x is the number of ready drives found.

Action: This is an information message. No action is required.

Diagnostics 15

Auto rearrange.

Explanation: Auto rearrange is enabled or disabled.

Action: This is an information message. No action is required. Battery-Backup Write Cache Not Responding

Explanation: BIOS code detected a bad or fail ed batt e ry-backup write cache.

Action: Press F9 to remove the battery-backup write cache from the configuration, or press F10 to exit without change.

Battery-Bac kup Write Cache Replacement

Explanation: The ServeRAID controller dete cts that the bat tery-backup write cache is

defective.

Action: Press F8 if you replaced the battery-backup write cache, or press F10 if you have not replaced the battery-backu p write cach e.

Configured drives are missing.

Explanation: When the ServeRAID controll er detect s that a previously configured drive is

missing, the following message appears: x online drives not responding where x is the number of drives not responding. Example of a possible message: Online Drive on Channel 3 SCSI ID 3 is not responding.

Action: Press one of the following keys: F2 – Detailed description. Pr ess this key for a deta iled descriptio n of the problem, such as the

example message above. F4 – Retry. Press this key after correcting a problem. For example, press F4 after you turn on the external storage enclosure that contains the physica l drive. F5 – Change the configu r atio n and set the dri ves to def unc t. Press this ke y to acce pt th e new state that the ServeRAID controller will assign to the drive. For example, the ServeRAID controller will assign the drive a state of defunct or empty. You can also press F5 when you must remove a drive. RAID level-1 and RAID level-5 logical drives are present, and performance in a degraded mode is acceptable. The ServeRAID controller will assign the drive a state of defunct, but the server can complete startup. However, the array will remain in critical mode and the potential for data loss will exist until you replace and rebuild the defunct drive. To prevent the loss of data, replace and rebuild the defunct drive in a timely manner.

Note: A physical drive in the defunct st at e does not necessarily mean that you need to

replace the drive. Before you replace the drive, ensure t hat:

1. All cables are connected properly to the backplane and to the physical drive. Also, ensure that all cables inside the server are connected properly.

2. The hot-swap drive trays are seated properly in the drive bay.

3. Try rebuilding the drive if you have not already done so. See “Rebuilding a defunct drive” on page 23 for more information.

After you perform these steps, if the physical drive does not function properly, replace the drive. F10 – Continue booting without changing the configuration. Press this key to continue without cha nge to th e con figuration.

16 Hardware Maintenance Manual: xSeries 250

Configured drive s are not in the configured location.

Explanation: When the ServeRAID controll er detect s that a previously configured drive is

present, but the drive is in a new location, the following message appears: x online drive has been rearranged where x is the number of drives that have been rearranged. Examples of possible messages are:

Online Drive on Channel 3 SCSI ID 4 moved to Channel 3 SCSI ID 3 Online Drive on Channel 3 SCSI ID 3 moved to Channel 3 SCSI ID 4

Action: Press one of the following keys: F2 – Detailed description. Pr ess this key for a deta iled descriptio n of the problem, such as the

example messages above. F4 – Retry. Press this key after correcting a problem. For example, press F4 after you move the physical drive to its previously assigned location. F5 – Change the configuration and set the drive to defunct. Press this key to accept the new state that the ServeRAID controller will assign to the drive. For example, the ServeRAID controller will assign the drive a state of defunct or empty.

Note: A physical drive in the defunct st at e does not necessarily mean that you need to

replace the drive. Before you replace the drive, ensure t hat:

1. All cables are connected properly to the backplane and to the physical drive. Also, ensure that all cables inside the server are connected properly.

2. The hot-swap drive trays are seated properly in the drive bay.

3. If you have not already attempted to rebuild the drive, try rebuilding it. See “Rebuilding a defunct drive” on page 23 for more information.

After you perform these steps, if the physical drive does not function properly, replace the drive. F6 – Change the configuration and accept the rearrangement. Press this key to modify the configurati on to m at ch the cu rren t driv e loca tion . You might remov e the hot-s wa p drive s from the server for security or maintenance reaso ns. If you replace th e drives but install them in different drive bays , you can press F6 to accept the new locations, and the ServeRAID controller will update the configuration. F10 – Continue start up without changing the co nfiguration. Pr e ss this key to continue without cha nge to th e con figuration.

Controller i s not re sponding to commands. No logica l dri ves are installed.

Explanation: The ServeRAID controller is not operational.

Action: Run the IBM ServeRAID Support CD and res eat the adapter. If the probl em persists,

replace the adapter.

Error: Cannot disable thi s controller BIOS.

Explanation: The ServeRAID controller was unable to prevent an extra copy of it s BIOS code

from being stored on the server. This condition occurs when the server contains multiple ServeRAID controllers.

Action: This is an information message. No action is required. Installation stopped .

Explanation: The server cannot access the ServeRAID controller.

Action: This is a follow-on message to a preceding message. Follow the Action instructions

for the preceding message to resolve the problem.

Diagnostics 17

New controller install ed in a configured server or drives are imported.

Explanation: W hen the ServeRAID controller detect s t hat the identifiers of the drives do not

match the controller configuration information, the following message appears: x online drive(s) found with mismatch configuration Examples of possible messages: Configurat i on mismatch Channel 1 SC SI ID 0 with Host ID Configurat i on mismatch Channel 2 SC SI ID 0 with Host ID

Action: Press one of the following keys: F2 – Detailed description. Press this key f or a detailed descri ption of the pro blem, such as the

example messages above. F4 – Retry. Press this key after correcting the problem. For exa mple, press F4 after yo u move the physical drive to its pr eviously assigned location, or after you install the ori ginal physical drives back in the server . F5 – Change the configuration and set the drive to defunct. Press this key to accept the new state that the ServeRAID controller will assign to the drive. For example, the ServeRAID controller will assign the drive a state of defunct or empty. Note: A physical drive in the defunct state does not necessarily mean that you need to replace the drive. Before you r eplace th e drive, ensure that:

1. All cables are connected prope rly to the backplane or processor or I/O board, and to the physical drive. Also, ensure that all cables inside the server are connected pr operly.

2. The hot-swap drive trays are seated properly in the drive bay.

3. If you have not already attempted to rebuild the drive, try rebuilding it. See “Rebuilding a defunct drive” on page 23 for more information.

After you perform these steps, if the physical drive does not function properly, replace the drive. F7 – Import configuration information from drive. Press this key to restart the server. Press this key to import the configuration information from the drive and to update the configuration information for the ServeRAID controller. This choice is useful when you replace the ServeRAID co nt roller in an existing ServeRAID subsystem. Y ou also might press F7 if you replace a whole set of drives with drives that were conf igured in another server with a ServeRAID controller. When you install drives in a server that has no logical drives defined, the F7 choi ce wil l not appe ar. The ServeRAID controller does no t contain any logic al drives in its factory configuration. Therefore, F7 will not appear. In this case, do the following:

1. Restart the server and press Ctrl+I to enter the Mini-Configuration program (see “Using the ServeRAID Mini-Configuration program” on page 130).

2. Select Advanced Functions.

3. Select Copy the Configura tion f rom Dri ves to t he Contr oller and follow the instructions on the screen.

Recoverable configuration error.

Explanation: The configuration data stored in NVRAM does not match the configuration

data stored in the EEPROM.

Action:

1. Press Ctrl+I to acc e ss the Serv eR AID Mi n i-C on fig u ratio n men u.

2. Select Advanced Functions from the Main Menu.

3. Select Copy the Configuration from Drives to the Controller.

18 Hardware Maintenance Manual: xSeries 250

Unrecoverable configuration error.

Explanation: The configuration data stored in NVRAM does not match the configuration

data stored in the EEPROM.

Action:

1. Press Ctrl+I to acc e ss the Serv eR AID Mi n i-C on fig u ratio n men u.

2. Select Advanced Functions from the M a in Menu.

3. Select Restore to the Factory Default Settings.

WARNING: n logical drives are critical; n logical drives are offline.

Explanation: One or more physical drives have failed.

Action: Replace the defunct drives as soon as possible to prevent data loss. Your server has an error due to a Blocked Logical Drive.

Explanation: One or more logical drives are blocked. A blocked logical drive cannot be

accessed.

Action: Press F4 to unblock the logical drive, or press F5 to continue without un blo cki ng .

ServeRAID ISPR, BCS, and ECS POST error codes

After the ServeRAID POST completes, register information appears on the screen in hexadecimal format, as follows:

Hardware: ISPR=aaaa BCS=bb ECS=cc

ISPR displays the four-digit Interrupt Status Report Register code, BCS displays the Basic Configuration Status Register code, and ECS displays the Extended Configuration Status Register code.

For example:

Controller 1 Slot 5, Status:Not responding properly - Error Code=0B0 Controller 2 Slot 4, Logical Drive=0, Other=0, Firmware=2.88.10, Status=Ok Controller 3 Slot 3, Logical Drive=0, Other=0, Firmware=3.60.13, Status=Ok Controller 4 Slot 2, Logical Drive=1, Other=1, Firmware=1.00.09, Status=Ok

If no errors occur: ISPR (aaaa) = EF10 BCS (bb) = 0F or 09 ECS (cc) = 00 If an err or occurs , refer to: “ServeRAID POST (ISPR) error codes” on page 161 for th e

ISPR error codes and “Basic and Exten ded Configuration Status Regist e r Codes” on page 20 for the BCS and ECS error codes.

Diagnostics 19

Basic and Extended Configuration Status Register Codes:

BCS ECS Explanation and possible recovery action Code not in

table

00 01 Explanation: Invalid flash configuration.

00 02 Explanation: Invalid NVRAM configuration.

00 03 Explanation: Invalid flash and NVRAM configuration.

01 08 Explanation: No configuration was found in drives, or

01 18 Explanation: No configuration was found in drives, or

Code not in table

Explanation: The ServeRAID controller is not functioning

properly.

Action: Replace the adapter or the I/O board with integrated controller.

Action: Start the IBM ServeRAID Support CD and follow the instructions that appear on the screen.

online/rebuild drives are not responding.