Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 221.
Second Edition (September 2004)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents
Chapter 1. About this manual . . . .
Chapter 2. General checkout . . . . .
Chapter 3. General information . . . .
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Identifying parts on the system board |
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Removing the cover . . . . . . |
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Replacing the microprocessor . . . |
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Replacing the power supply . . . . |
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Replacing the system board . . . . |
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Replacing the fan . . . . . . . |
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Microtower models . . . . . . . . |
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Locating components . . . . . . |
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Identifying parts on the system board |
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Removing the cover . . . . . . |
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Replacing the fan . . . . . . . |
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Removing the front bezel . . . . . |
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Moving the power supply . . . . |
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Replacing the microprocessor . . . |
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Replacing the power supply . . . . |
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Replacing the system board . . . . |
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Replacing the hard disk drive . . . |
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Completing the FRU replacement. . . . |
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Chapter 5. External connectors . . |
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Small Desktop Model . . . . . . . . . . |
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Desktop Model . . . . . . . . . . . . |
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Locating the connectors on the front of your |
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Microtower Model. . . . . . . . . . . |
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computer . . . . . . . . . . . . . |
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Small desktop models . . . . . . . . |
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Chapter 9. Additional service |
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Desktop models . . . . . . . . . . |
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information . . . . . . . . . . . . 179 |
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Microtower models . . . . . . . . . |
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Security features . . . . . . . . . . . |
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Locating the connectors on the rear of your |
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Passwords . . . . . . . . . . . . |
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computer . . . . . . . . . . . . . |
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Vital product data . . . . . . . . . . |
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Small desktop . . . . . . . . . . |
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Management Information Format (MIF) . . |
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Desktop . . . . . . . . . . . . |
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Alert on LAN . . . . . . . . . . . |
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Microtower . . . . . . . . . . . |
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BIOS levels . . . . . . . . . . . . . |
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Connector descriptions . . . . . . . |
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Flash update procedures. . . . . . . . . |
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181 |
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Chapter 6. Replacing FRUs . . . . |
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Flash from Operating System (WinPhlash). . . 182 |
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Flash from CD-ROM ISO image . . . . . |
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small desktop models . . . . . . . . . |
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Flash recovery boot block jumper. . . . . . |
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183 |
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Locating components . . . . . . . . |
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Power management . . . . . . . . . . |
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185 |
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Identifying parts on the system board . . |
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Automatic configuration and power interface |
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Removing the cover . . . . . . . . |
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(ACPI) BIOS. . . . . . . . . . . . |
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Replacing the microprocessor . . . . . |
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Advanced Power Management . . . . . |
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Replacing the power supply . . . . . . |
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Automatic Hardware Power Management |
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Replacing the system board . . . . . . |
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features . . . . . . . . . . . . . |
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Replacing the speaker . . . . . . . . |
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Setting Automatic Hardware Power |
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Desktop models . . . . . . . . . . . |
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Management features. . . . . . . . . |
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Locating components . . . . . . . . |
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Automatic Power-On features . . . . . . |
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© Copyright IBM Corp. 2004 |
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iii |
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Chapter 10. Related service |
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Grounding requirements . . . . . . |
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information . . . . . . . . . . . |
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Safety notices (multi-lingual translations) . |
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Safety information. . . . . . . . . . |
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Send us your comments! . . . . . . . |
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Problem determination tips. . . . . . . |
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General safety . . . . . . . . . . |
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Notices . . . . . . . . . . . . . |
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Electrical safety. . . . . . . . . . |
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Trademarks . . . . . . . . . . . . |
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Safety inspection guide . . . . . . . |
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Handling electrostatic discharge-sensitive |
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devices . . . . . . . . . . . . |
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iv Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 1. About this manual
This manual contains service and reference information for IBM® computers .
This manual is divided into product service sections and a related service section, as follows:
vThe product service sections include procedures for isolating problems to a FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.
vThe related service section includes safety notices and safety information, and problem determination tips.
Note:
This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.
Before servicing an IBM product, be sure to review the “Safety information” on page 187.
Important Safety Information
Be sure to read all caution and danger statements in this book before performing any of the instructions.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
© Copyright IBM Corp. 2004 |
1 |
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.
2 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 2. General checkout
Use this general checkout procedure is for computers supported by this Hardware Maintenance Manual.
Attention:
The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.
Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 16.
General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.
Notes:
vThe default boot for this computer is to start up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.
vTo enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:
1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 14.
2.Set Power-On Self-Test to Enhanced.
vBefore replacing any FRUs, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 181.
vIf multiple error codes are displayed, diagnose the first error code displayed.
vIf the computer hangs with a POST error, go to Chapter 7, “Symptom-to-FRU index,” on page 47.
vIf the computer hangs and no error is displayed, go to “Undetermined problems” on page 87.
vIf an installed device is not recognized by the diagnostics program, that device might be defective.
001
1.Power-off the computer and all external devices.
2.Check all cables and power cords.
3.Make sure the system board is seated properly.
4.Set all display controls to the middle position.
5.Power-on all external devices.
6.Power-on the computer.
7.Check for the following response:
v Readable instructions or the Main Menu.
© Copyright IBM Corp. 2004 |
3 |
DID YOU RECEIVE THE CORRECT RESPONSE?
If NO, continue to 002 .
If YES, proceed to 003 .
002
If the Power Management feature is enabled, do the following:
1.Start the Configuration/Setup Utility program. See “Setup Utility program” on page 14.
2.Select Power Management from the Configuration/Setup Utility program menu.
3.Select APM.
4.Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the setting.
5.Select Automatic Hardware Power Management.
6.Set Automatic Hardware Power Management to Disabled.
7.If the problem persists, continue to 003 .
003
Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 16.
vIf you receive an error, replace the part that the diagnostic program calls out or go to ″Symptom-to-FRU Index″ on page Chapter 7, “Symptom-to-FRU index,” on page 47.
vIf the test stops and you cannot continue, replace the last device tested.
4 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 3. General information
This IBM® computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change.
Adding hardware options to your computer is an easy way to increase its capabilities. Instructions for installing external and internal options are included in this publication. When adding an option, use these instructions along with the instructions that come with the option.
Go to Access IBM for general information about the use, operation, and maintenance of your computer. Access IBM also contains information to help solve problems and get repair service or other technical assistance.
Identifying your computer
To properly install options, you will need to know the machine type/model of your computer. You can find this number on the small label on the front of your computer. An example of the machine type/model number is 6790xxx.
The information in this publication supports several computer types and models. The following illustrations will help you identify your computer.
© Copyright IBM Corp. 2004 |
5 |
Small desktop model computer
Desktop model computer
Microtower model computer
6 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Features
This section provides an overview of the computer features, preinstalled software, and specifications.
Microprocessor
Intel® Pentium™ 4 with 256 KB of internal L2 cache memory and Intel NetBurst™ micro-architecture
Memory
vSupport for three dual in-line memory modules (DIMMs) (some models)
v512 KB flash memory for system programs
Internal drives
v3.5-inch, 1.44 MB diskette drive
vInternal hard disk drive
vEIDE CD drive or DVD drive
Video subsystem
AGP video adapter slot on the system board
Audio subsystem
16-bit integrated Sound Blaster Pro compatible audio subsystem
Connectivity
v10/100 Mbps integrated
Intel ethernet controller that supports the Wake on LAN® feature
v56k V.90 data/fax PCI modem (some models)
System management features
vRemote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP)
vWake on LAN
vWake on Ring (in the IBM Setup Utility program, this feature is called Serial Port Ring Detect for an external modem and Modem Ring Detect for an internal modem)
vRemote Administration
vAutomatic power-on startup
vSystem Management (SM) BIOS and SM software
vAbility to store POST hardware test results
Input/output features
v25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP)
vTwo 9-pin serial connectors
vFour 4-pin, USB connectors
vPS/2® mouse connector
vPS/2 keyboard connector
vRJ-45 Ethernet connector
vMonitor connector
vThree audio connectors (line in, line out, and microphone)
vIEEE 1394 connector (some models)
Chapter 3. General information 7
v Front connectors for microphone and headphone (some models)
Expansion
vDrive bays
–Small desktop model: Three
–Desktop model: Four
–Microtower model: Five
v32-bit peripheral component interconnect (PCI) adapter slots
–Small desktop model: Three (supports low profile adapters only)
–Desktop model: Three
–Microtower model: Three
vOne accelerated graphics port (AGP) expansion slot (small desktop model supports low profile adapters)
Power
v160 W or 185 W power supply with manual voltage selection switch
vAutomatic 50/60 Hz input frequency switching
vAdvanced Power Management support
vAdvanced Configuration and Power Interface (ACPI) support
Security features
vUser and administrator passwords
vSupport for the addition of a Rope Clip and lockable cable (varies by mechanical chassis)
vStartup sequence control
vStartup without diskette drive, keyboard, or mouse
vUnattended start mode
vDiskette and hard disk I/O control
vSerial and parallel port I/O control
vSecurity profile by device
IBM preinstalled software
Your computer might come with preinstalled software. If it does, an operating system, device drivers to support built-in features, and other support programs are included.
Operating systems (supported)
vMicrosoft® Windows XP
vMicrosoft Windows 2000
vMicrosoft Windows NT® Workstation Version 4.0
vMicrosoft Windows 98 Second Edition
vOS/2®
Operating systems (tested for compatibility)1
vLinux
1.The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.
8 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
v PC DOS
Specifications
This section lists the physical specifications for your computer.
Physical specifications — small desktop model
Dimensions
Height: 104 mm (4.1 in.)
Width: 360 mm (14.2 in.)
Depth: 412 mm (16.2 in.)
Weight
Minimum configuration as shipped: 8.1 kg (18 lb)
Maximum configuration: 9.1 kg (20 lb)
Environment
Air temperature:
System on: 10° to 35° C (50° to 95° F)
System off: 10° to 43° C (50° to 110° F)
Maximum altitude: 2134 m (7000 ft)
Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.
Humidity:
System on: 8% to 80%
System off: 8% to 80%
Electrical input
Input voltage:
Low range:
Minimum: 90 V ac
Maximum: 137 V ac
Input frequency range: 57–63 Hz
Voltage switch setting: 115 V ac
High range:
Minimum: 180 V ac
Maximum: 265 V ac
Input frequency range: 47–53 Hz
Voltage switch setting: 230 V ac
Input kilovolt-amperes (kVA) (approximate):
Minimum configuration as shipped: 0.08 kVA
Maximum configuration: 0.30 kVA
Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.
Heat output (approximate) in British thermal units (Btu) per hour:
Minimum configuration: 257 Btu/hr (75 watts)
Maximum configuration: 686 Btu/hr (200 watts)
Airflow
Approximately 0.45 cubic meters every three minutes (16 cubic feet every three minutes) maximum
Acoustical noise-emission values
Average sound-pressure levels:
At operator position:
Idle: 38 dBA
Operating: 43 dBA
At bystander position - 1 meter (3.3 ft):
Idle: 33 dBA
Operating: 37 dBA
Declared (upper limit) sound-power levels:
Idle: 3.75 bels
Operating: 4.99 bels
Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.
Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.
Chapter 3. General information 9
Physical specifications — desktop model
Dimensions
Height: 140 mm (5.5 in.)
Width: 425 mm (16.7 in.)
Depth: 425 mm (16.7 in)
Weight
Minimum configuration as shipped: 10.0 kg (22 lb)
Maximum configuration: 11.4 kg (25.0 lb)
Environment
Air temperature:
System on: 10° to 35° C (50° to 95° F)
System off: 10° to 43° C (50° to 110° F)
Maximum altitude: 2134 m (7000 ft)
Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.
Humidity:
System on: 8% to 80%
System off: 8% to 80%
Electrical input
Input voltage:
Low range:
Minimum: 90 V ac
Maximum: 137 V ac
Input frequency range: 57–63 Hz
Voltage switch setting: 115 V ac
High range:
Minimum: 180 V ac
Maximum: 265 V ac
Input frequency range: 47–53 Hz
Voltage switch setting: 230 V ac
Input kilovolt-amperes (kVA) (approximate):
Minimum configuration as shipped: 0.08 kVA
Maximum configuration: 0.3 kVA
Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.
Heat output (approximate) in British thermal units (Btu) per hour:
Minimum configuration: 257 Btu/hr (75 watts)
Maximum configuration: 789 Btu/hr (230 watts)
Airflow
Approximately 0.68 cubic meters every three minutes (24 cubic feet every three minutes) maximum
Acoustical noise-emission values
Average sound-pressure levels:
At operator position:
Idle: 38 dBA
Operating: 43 dBA
At bystander position - 1 meter (3.3 ft):
Idle: 33 dBA
Operating: 37 dBA
Declared (upper limit) sound-power levels:
Idle: 4.8 bels
Operating: 5.1 bels
Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.
Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.
10 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Physical specifications — microtower model
Dimensions
Height: 444.5 mm (17.5 in.)
Width: 165.1 mm (6.5 in.)
Depth: 497.8 mm (19.6 in.)
Weight
Minimum configuration as shipped: 9.1 kg (20 lb)
Maximum configuration: 10.2 kg (22.5 lb)
Environment
Air temperature:
System on: 10° to 35° C (50° to 95° F)
System off: 10° to 43° C (50° to 110° F)
Maximum altitude: 2134 m (7000 ft)
Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.
Humidity:
System on: 8% to 80%
System off: 8% to 80%
Electrical input
Input voltage:
Low range:
Minimum: 90 V ac
Maximum: 137 V ac
Input frequency range: 57–63 Hz
Voltage switch setting: 115 V ac
High range:
Minimum: 180 V ac
Maximum: 265 V ac
Input frequency range: 47–53 Hz
Voltage switch setting: 230 V ac
Input kilovolt-amperes (kVA) (approximate):
Minimum configuration as shipped: 0.08 kVA
Maximum configuration: 0.3 kVA
Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.
Heat output (approximate) in British thermal units (Btu) per hour:
Minimum configuration: 257 Btu/hr (75 watts)
Maximum configuration: 789 Btu/hr (230 watts)
Airflow
Approximately 0.79 cubic meters every three minutes (28 cubic feet every three minutes) maximum
Acoustical noise-emission values
Average sound-pressure levels:
At operator position:
Idle: 38 dBA
Operating: 43 dBA
At bystander position - 1 meter (3.3 ft):
Idle: 33 dBA
Operating: 37 dBA
Declared (upper limit) sound-power levels:
Idle: 4.8 bels
Operating: 5.1 bels
Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.
Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.
Chapter 3. General information 11
Available options
The following are some available options:
vExternal options
–Parallel port devices, such as printers and external drives
–Serial port devices, such as external modems and digital cameras
–Audio devices, such as external speakers for the sound system
–USB devices, such as printers, joysticks, and scanners
–Security device, such as a Rope Clip
–Monitors
–IEEE 1394 devices (requires an IEEE 1394 adapter)
–SCSI devices (requires a SCSI adapter)
vInternal options
–System memory, called dual in-line memory modules (DIMMs)
–Adapters
-Peripheral component interconnect (PCI) adapters
-Accelerated graphics port (AGP) adapters
-Small desktop models support low profile adapters only
–Internal drives, such as:
-CD drive or DVD drive
-CD drive and DVD drive
-Hard disk
-Diskette drives and other removable media drives
For the latest information about available options, see the following World Wide Web pages:
vhttp://www.ibm.com/pc/us/options/
vhttp://www.pc.ibm.com/support/
You can also obtain information by calling the following telephone numbers:
vWithin the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or IBM marketing representative.
vWithin Canada, call 1-800-565-3344 or 1-800-IBM-4YOU.
vOutside the United States and Canada, contact your IBM reseller or IBM marketing representative.
12 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 4. Diagnostics
The following tools are available to help identify and resolve hardware-related problems.
vSetup Utility program
vPower-On Self-Test (POST)
–POST Beep Codes
–Error Code Format
vDiagnostics program
vRecovery utility
–Factory Contents
–Partial recovery
vRepair utility
© Copyright IBM Corp. 2004 |
13 |
Setup Utility program
Attention:
A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.
The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:
vSystem Summary
vProduct Data
vDevices and I/O Ports
vStart Options
vDate and Time
vSystem Security
vAdvanced Setup
vPower Management
To run the Setup Utility program, use the following procedure.
1.Power-off the computer and wait for a few seconds until all in-use lights go off.
2.Power-on the computer.
3.When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu will appear.
4.Follow the instructions on the screen.
5.When finished, select System Summary to verify that any configuration changes have been accepted.
14 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Product Recovery Program menu
This computer has recovery and diagnostics programs on a separate hard drive partition. The Enhanced Diagnostics diskette is not shipped with the machine. To download the Diagnostics program, see Chapter 4, “Diagnostics,” on page 13.
At startup, the machine displays the following prompt:
To start the Product Recovery Program, press F11
Attention: Make sure all data is backed up to avoid loss when the Product
Recovery program is used.
After depressing F11, you are given the following options.
vFactory Contents
This utility reformats the hard drive and restores all original files.
vSystem utilities
1.Repair (Windows NT 4.0 and 2000 Only)
This runs the Windows NT 4.0 emergency repair utility.
2.Run Diagnostics
Runs the IBM Enhanced Diagnostic Program.
3.Create a Diagnostics Diskette
Creates a bootable diagnostic diskette.
4.System Information
Displays information about your computer configuration and allows the user to gather system information that would be needed during a Help Center call.
5.Create Recovery/Repair Diskette (Disk to Disk Solution Only)
Creates a startable diskette to restore access to the IBM Product Recovery program on the hard disk.
6.Recovery CD
In the event of a Hard Disk Drive failure, a Recovery CD can be used to restore the Hard Disk Drive to the original factory preset. Be sure to use the Recovery CD FRU list to obtain the proper recovery CD for the computer model you are servicing.
Chapter 4. Diagnostics 15
Diagnostics
The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.
For a complete list of error codes and messages, see Chapter 7, “Symptom-to-FRU index,” on page 47.
Note: The fans in this system may turn off under normal operation. This is a noise-level reduction feature, and should not be taken to mean there is something wrong with the system.
Diagnostics program download
To download the Diagnostics program, do the following:
vGo to http://www.ibm.com/.
vSelect Support.
vSelect Personal computing from the ″Get product support for″ pull-down menu.
vSearch for the machine type in the ″Quick Path″ box on the left.
vSelect Downloadable files from the options on the left.
vSelect Diagnostics from the pull down menu.
Navigating through the diagnostics programs
Use the cursor movement keys to navigate within the menus.
vThe Enter key is used to select a menu item.
vThe Esc key is used to back up to the previous menu.
vFor online help select F1.
Running diagnostics tests
There are four ways to run the diagnostic tests.
1.Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.
This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.
2.Press F5 to automatically run all selected tests in all categories. See ″Test Selection″.
3.From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ″Test Selection″.
4.Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.
Press Esc at any time to stop the testing process.
Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 20.
Test selection
To select one or more tests, use the following procedure.
1.Open the corresponding test category.
2.Using the cursor movement keys, highlight the desired test.
16 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
3.Press the space bar.
A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.
4.Repeat steps 2 and 3 above to select all desired tests.
Test results
Diagnostics test results will produce the following error code format:
Function |
Failure Type DeviceID |
Date |
ChkDigits |
Text |
Code |
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vFunction Code:
Represents the feature or function within the PC.
vFailure Type:
Represents the type of error encountered.
vDeviceID:
Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM, or a device on the PCI bus.
vDate:
Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.
vChkDigits:
Contains a 2-digit check-digit value to ensure the following:
–Diagnostics were run on the specified date.
–Diagnostics were run on the specified IBM computer.
–The diagnostic error code is recorded correctly.
vText:
Description of the error.
Note: See “Diagnostic error codes” on page 49 for error code listings.
Fixed disk advanced test (FDAT)
PC-Doctor’s (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured highly configurable fixed-disk test suite. The configurable capabilities of FDAT allow users to enable or disable specific tests, enable or disable testing features, control the test log detail, alter testing parameters, etc. FDAT will test for and report most commonly found errors on a fixed-disk drive and is able to test up to 128 SCSI and 4 IDE drives (up to 132 total drives). Drive information is gathered through FDAT’s enumeration of available devices and user specific configuration parameters located in the FDAT.INI. FDAT uses information supplied by these features to indicate specifically what devices are available for test, what tests are available for the device, device properties, etc. Modify the FDAT.INI file in PC Doctor for DOS to change testing parameters
FDAT consists of the following subtests and features.
Fixed-Disk Tests:
vSeek Tests: - checks the physical operation of the drive head.
– Linear Seek
Chapter 4. Diagnostics 17
–Random Seek
–Min-Max Seek
–Butterfly Seek
v Verify Tests: - checks the integrity of the data present on the media.
–Linear Verify
–Random Verify
vSurface Scan Tests: - checks the drive media for defects.
–Surface Scan (Linear)
–Surface Scan (Aggressive) - this is disabled for normal customer use.
–Surface Scan (Random)
vSMART: - checks the SMART functionality for drives that support SMART.
–Start SMART Self-Test
–Get SMART test results
Other Test Features:
vWrite-Splice Repair - detects and corrects Error Correction Code errors during Verify tests.
vAuto Spin Down - a gradual spin down of the drive platters to avoid damaging the media.
vManufacturer Log - an in-depth manufacturer supported log of errors on the drive.
Multitasking:
To allow simultaneous testing of multiple hard drives whenever possible, the FDAT module is written as a set of multitasking functions. Each drive under test can run the same test or run a different test at the same time. Each subtest is written to handle a single test pass and all test variables are kept track of in a structure unique for each drive . However, when testing IDE drives, FDAT will not perform simultaneous testing of IDE drives that are attached to the same IDE cable. For example, if FDAT is testing four IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3 first (master drives), then perform tests on 2 and 4 (slave drives). FDAT will also perform simultaneous testing on a master and slave that are on separate IDE cables, but will not perform simultaneous tests on a master and slave on the same IDE cable. This generally increases the amount of time needed to test multiple IDE drives. Another limitation of FDAT’S multitasking capability is the use of Ultra DMA (UDMA). Only one drive at a time can access the UDMA channel and the UDMA channel buffer must be kept high in order to maintain a speed advantage over other data transfer modes. In order to use the UDMA channel during testing, users must disable the multitasking feature.
Destructive vs non-destructive testing:
Most of the tests found in FDAT are non-destructive. This means that PCDR will preserve any data that is present on the tested media prior to beginning any destructive operations (i.e. write operations). However, users can run certain tests in destructive mode (i.e. surface scan tests). Destructive tests will speed up testing because FDAT does not preserve the data on the media prior to the test beginning. Unlike non-destructive tests, any data present on the media prior to the test beginning is lost. FDAT allows for enabling or disabling destructive tests, as well as specifying a range of destructive and non-destructive sectors on the tested drive. This is done through the configuration of the FDAT.INI .If destructive and
18 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
non-destructive ranges somehow overlap, then the overlapped area is considered non-destructive. For example, if users specify both destructive and non-destructive ranges as the same, then the entire drive is tested as non-destructive.
Quick and Full erase - hard drive
The Diagnostics program offers two hard drive format utilities:
vQuick Erase Hard Drive
vFull Erase Hard Drive
The Quick Erase Hard Drive provides a DOS utility that performs the following steps.
vDestroys the Master Boot Record (MBR) on the hard drive.
vDestroys all copies of the FAT Table on all partitions (both the master and backup).
vDestroys the partition table.
vProvides messages that warn the user that this is a non-recoverable process.
Chapter 4. Diagnostics 19
The Full Erase Hard Drive provides a DOS utility that performs the following steps.
vPerforms all the steps in Quick Erase.
vProvides a DOS utility that writes random data to all sectors of the hard drive.
vProvide an estimate of time to completion along with a visual representation of completion status.
vProvides messages that warn the user about non-recoverable process.
Important: Make sure that all data is backed up before using the Quick or Full Erase functions.
To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.
1.Select the UTILITY option on the toolbar and press Enter.
2.Select either the QUICK ERASE or FULL ERASE HARD DISK option and follow the instructions.
Viewing the test log
Errors reported by the diagnostic test will be displayed by the program as a failed test.
To view details of a failure or to view a list of test results, use the following procedure from any test category screen.
vPress F3 to activate the log file.
vPress F3 again to save the file to diskette or F2 to print the file.
20 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 5. External connectors
This chapter shows the various external connectors on your computer to which you can attach devices, such as external speakers, a printer, or a scanner. Use the information in this chapter to identify.
Important:
Before you install or remove any option, read “Safety information” on page 187. These precautions and guidelines will help you work safely.
Locating the connectors on the front of your computer
Small desktop models
1USB connector 2USB connector
Desktop models
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1USB connector 2USB connector
Microtower models
Note: Not all computer models will have the following connectors.
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1IEEE 1394 connector |
4USB connector |
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2Microphone connector |
5USB connector |
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3Headphone connector |
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22 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Locating the connectors on the rear of your computer
Small desktop
1Mouse connector 2Parallel connector 3Audio line in connector 4Power connector 5PCI slots
6AGP slot
7Audio line out connector
See “Connector descriptions” on page 25.
8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector
Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.
Chapter 5. External connectors 23
Desktop
1Power connector 2Mouse connector 3Parallel connector 4Audio line in connector 5PCI slots
6AGP slot
7Audio line out connector
See “Connector descriptions” on page 25.
8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector
Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.
24 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Microtower
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1Mouse connector |
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8 Microphone connector |
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2Keyboard connector |
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3USB connectors |
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4Serial connector |
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5Parallel connector |
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6Serial connector |
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7Ethernet connector |
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See “Connector descriptions.”
Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.
Connector descriptions
Connector |
Description |
Mouse connector |
Used to attach a mouse, trackball, or other pointing device |
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that uses a standard mouse connector. |
Keyboard connector |
Used to attach a keyboard that uses a standard keyboard |
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connector. |
USB connectors |
Used to attach a device that requires a Universal Serial Bus |
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(USB) connection, such as a USB scanner or USB printer. If |
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you have more than four USB devices, you can purchase a |
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USB hub, which you can use to connect additional USB |
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devices. |
Chapter 5. External connectors 25
Serial connectors |
Used to attach an external modem, serial printer, or other |
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devices that use a 9-pin serial connector. |
Parallel connector |
Used to attach a parallel printer, parallel scanner, or other |
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devices that use a 25-pin parallel connector. |
Ethernet connector |
Used to attach an Ethernet cable for a Local Area Network |
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(LAN). |
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Note: To operate the computer within FCC Class B limits, use |
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a category 5 Ethernet cable. |
Microphone connector |
Used to attach a microphone to your computer when you |
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want to record voice or other sounds on the hard disk if you |
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use speech-recognition software. |
Audio line out connector |
Used to send audio signals from the computer to external |
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devices, such as powered stereo speakers (speakers with |
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built-in amplifiers), headphones, multimedia keyboards, or the |
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audio line in connector on a stereo system or other external |
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recording device. |
Audio line in connector |
Used to receive audio signals from an external audio device, |
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such as a stereo system. When you attach an external audio |
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device, a cable is connected between the audio line out |
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connector of the device and the audio line in connector of the |
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computer. |
26 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 6. Replacing FRUs
These procedures are intended for trained service technicians only.
Important
Before you remove or install any FRU, read “Safety information” on page 187. These procedures and guidlines will help you work safely.
small desktop models
These procedures are for machine types 6043, 6343, 6790, and 6791.
Locating components
The following illustration will help you locate the various components in your computer.
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1Power supply |
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5DIMM |
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2PCI slot |
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6Hard disk drive |
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3AGP slot |
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7CD drive or DVD drive |
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4Support bar |
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8Diskette drive |
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© Copyright IBM Corp. 2004 |
27 |
Identifying parts on the system board
The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.
See the following illustration for the location of parts on the system board.
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1 Microprocessor |
9 Battery |
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2 DIMM connectors (1, 2, 3 left to right) |
10SCSI LED connector |
||||||||||||||||||||||||
3 Front panel connector |
11PCI slots |
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4 Power connector |
12Front panel audio connector |
||||||||||||||||||||||||
5 Diskette drive connector |
13CD-ROM audio connector |
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6 Primary IDE connector |
14AGP slot |
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7 Secondary IDE connector |
1512V Power connector |
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8 Clear CMOS/Recovery jumper |
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Removing the cover
Important
Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.
To remove the cover:
1.Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.
2.Unplug all power cords from electrical outlets.
28 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
3.Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.
4.Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.
Replacing the microprocessor
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 28.
3.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.
4.Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.
5.Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.
Note: If the thermal grease seal cannot be broken, you can turn on the computer for a few mimutes to heat the microprocessor and loosen the thermal grease.
6.Pull out and lift up the processor socket lever to its maximum vertical position to release the microprocessor module.
7.Gently lift the microprocessor off the microprocessor socket.
Notes:
a.Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.
b.When installing the new microprocessor, make sure to reinstall the fan sink to insure proper cooling.
8.Reverse this procedure to install the new microprocessor.
9.Go to “Completing the FRU replacement.” on page 45 when the microprocessor has been installed.
Chapter 6. Replacing FRUs 29
Replacing the power supply
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 28.
3.Disconnect all power supply cables from the system board and the drives. See “Identifying parts on the system board” on page 28.
4.Remove the screws that hold the power supply in place.
5.Lift the power supply out.
6.Reverse this procedure to install the new power supply.
7.Go to “Completing the FRU replacement.” on page 45 when the power supply has been installed.
Replacing the system board
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 28.
30 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
3.Pivot one of the drive bay latch handles toward the front of the computer and then pivot the drive bay cage upward, as shown, until it is latched in the up position. Repeat this procedure for the remaining drive bay.
4.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.
5.Remove any adapters connected to the system board.
6.Disconnect all cables connected to the system board. See “Identifying parts on the system board” on page 28.
7.Remove the support bar. See“Locating components” on page 27.
8.Remove the screws that hold the system board to the chassis.
9.Lift the system board out.
10.Remove the microprocessor from the system board and install it on the new system board.
11.Remove the memory modules from the system board and install them on the new system board.
12.Reverse this procedure to install the new system board.
Chapter 6. Replacing FRUs 31
13.Go to “Completing the FRU replacement.” on page 45 when the system board has been installed.
Replacing the speaker
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 28.
3.Disconnect the speaker cable from the system board. See “Identifying parts on the system board” on page 28.
4.Slide the speaker up and out of the bracket.
5.Reverse this procedure to install the new speaker.
6.Go to “Completing the FRU replacement.” on page 45 when the speaker has been installed.
Desktop models
These procedures are for machine types 2273, 6349, 6792 and 6793.
32 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Locating components
The following illustration will help you locate the various components in your computer.
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1 CD-ROM drive |
7 DIMMs |
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2 Front USB connector |
8 System board |
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3 Front USB connector |
9 Microprocessor and heat sink |
||||||||||||||||||||||
4 Optional drive bay |
10AGP slot |
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5 Hard disk drive |
11PCI slots |
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6 Diskette drive |
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Identifying parts on the system board
The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.
Chapter 6. Replacing FRUs 33
See the following illustration for the location of parts on the system board.
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1 Microprocessor |
9 Battery |
|||||||||||||||||||||||||
2 DIMM connectors (1, 2, 3 left to right) |
10SCSI LED connector |
|||||||||||||||||||||||||
3 Front panel connector |
11PCI slots |
|||||||||||||||||||||||||
4 Power connector |
12Front panel audio connector |
|||||||||||||||||||||||||
5 Diskette drive connector |
13CD-ROM audio connector |
|||||||||||||||||||||||||
6 Primary IDE connector |
14AGP slot |
|||||||||||||||||||||||||
7 Secondary IDE connector |
1512V Power connector |
|||||||||||||||||||||||||
8 Clear CMOS/Recovery jumper |
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|||||||||||||||
Removing the cover
Important
Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.
To remove the cover:
1.Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.
2.Unplug all power cords from electrical outlets.
3.Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.
34 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
4.Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.
Replacing the microprocessor
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 34.
3.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.
4.Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.
5.Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.
Note: If the thermal grease seal cannot be broken, you can turn on the computer for a few mimutes to heat the microprocessor and loosen the thermal grease.
6.Pull out and lift up the processor socket lever to its maximum vertical position to release the microprocessor module.
7.Gently lift the microprocessor off the microprocessor socket.
Notes:
a.Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.
b.When installing the new microprocessor, make sure to reinstall the fan sink to insure proper cooling.
8.Reverse this procedure to install the new microprocessor.
9.Go to “Completing the FRU replacement.” on page 45 when the microprocessor has been installed.
Replacing the power supply
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 34.
3.Disconnect all power supply cables from the system board and the drives. See “Identifying parts on the system board” on page 33.
Chapter 6. Replacing FRUs 35
4. Remove the screws that hold the power supply in place.
5.Lift the power supply out.
6.Reverse this procedure to install the new power supply.
7.Go to “Completing the FRU replacement.” on page 45 when the power supply has been installed.
Replacing the system board
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 34.
3.Pivot the drive bay latch handle toward the front of the computer and then pivot the drive bay cage upward, as shown, until it is latched in the up right position.
4.Remove any adapters connected to the system board.
5.Disconnect all cables connected to the system board. See “Identifying parts on the system board” on page 33.
6.Remove the support bar. See“Locating components” on page 33.
36 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
7. Remove the screws that hold the system board to the chassis.
8.Lift the system board out.
9.Remove the microprocessor from the system board and install it on the new system board.
10.Remove the memory modules from the system board and install them on the new system board.
11.Reverse this procedure to install the new system board.
12.Go to “Completing the FRU replacement.” on page 45 when the system board has been installed.
Replacing the fan
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 34.
3.Disconnect the fan cable from the system board. See “Identifying parts on the system board” on page 28.
4.Slide the fan up and out of the bracket.
5.Reverse this procedure to install the new fan.
6.Go to “Completing the FRU replacement.” on page 45 when the fan has been installed.
Microtower models
These procedures are for machine types 2292, 6350, 6794, 6795, 6823, and 6825.
Chapter 6. Replacing FRUs 37
Locating components
The following illustration will help you locate the various components in your computer.
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1Microprocessor and heat sink |
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4PCI adapter |
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2DIMM |
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5Power supply |
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3AGP slot |
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38 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Identifying parts on the system board
The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.
See the following illustration for the location of parts on the system board.
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1 Microprocessor |
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9 Battery |
|||||||||||||||||||||||
2 DIMM connectors (1, 2, 3 left to right) |
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10SCSI LED connector |
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3 Front panel connector |
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11PCI slots |
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4 Power connector |
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12Front panel audio connector |
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5 Diskette drive connector |
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13CD-ROM audio connector |
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6 Primary IDE connector |
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14AGP slot |
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7 Secondary IDE connector |
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1512V Power connector |
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8 Clear CMOS/Recovery jumper |
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Removing the cover
Important
Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.
To remove the cover:
1.Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.
2.Unplug all power cords from electrical outlets.
Chapter 6. Replacing FRUs 39
3.Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.
4.Press the cover release button on the left side cover and remove the cover.
Replacing the fan
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 39.
3.Disconnect the fan cable from the system board. See “Identifying parts on the system board” on page 39.
4.Push in on the tabs holding the fan to the back of the chassis.
40 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
5. Lift the fan out of the chassis.
6.Reverse this procedure to install the new fan.
7.Go to “Completing the FRU replacement.” on page 45 when the fan has been installed.
Removing the front bezel
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 39.
3.Push in on the blue bezel release arm at the rear of the chassis to disengage the front bezel from the chassis.
4.Lift the bezel off the front of the computer.
Moving the power supply
To perform some operations inside the computer, you might need to move the power supply to access parts of the system board that are difficult to see or hard to reach. Use the following procedure to provide easier access to the system board.
1. Locate the power supply. See “Locating components” on page 38.
Chapter 6. Replacing FRUs 41
2. Push the plastic tab to release the power supply.
3. Move the power supply outward from the computer.
4. To replace the power supply, reverse these steps.
Replacing the microprocessor
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 39.
3.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.
42 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
4.Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.
5.Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.
Note: If the thermal grease seal cannot be broken, you can turn on the computer for a few mimutes to heat the microprocessor and loosen the thermal grease.
6.Pull out and lift up the processor socket lever to its maximum vertical position to release the microprocessor module.
7.Gently lift the microprocessor off the microprocessor socket.
Notes:
a.Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.
b.When installing the new microprocessor, make sure to reinstall the fan sink to insure proper cooling.
8.Reverse this procedure to install the new microprocessor.
9.Go to “Completing the FRU replacement.” on page 45 when the microprocessor has been installed.
Replacing the power supply
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 39.
3.Disconnect all power supply cables from the system board and the drives. See “Identifying parts on the system board” on page 39.
4.Remove the screws that hold the power supply in place.
5.Lift the power supply out.
6.Reverse this procedure to install the new power supply.
Chapter 6. Replacing FRUs 43
7.Go to “Completing the FRU replacement.” on page 45 when the power supply has been installed.
Replacing the system board
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 39.
3.Remove any adapters connected to the system board.
4.Disconnect all cables connected to the system board. See “Identifying parts on the system board” on page 39.
5.Remove the screws that hold the system board to the chassis.
6.Lift the system board out.
7.Remove the microprocessor from the system board and install it on the new system board.
8.Remove the memory modules from the system board and install them on the new system board.
9.Reverse this procedure to install the new system board.
10.Go to “Completing the FRU replacement.” on page 45 when the system board has been installed.
Replacing the hard disk drive
1.Shut down your operating system and turn off the computer.
2.Remove the cover. See “Removing the cover” on page 39.
3.Remove the front bezel. See“Removing the front bezel” on page 41.
4.Disconnect the cables attached to the hard disk drive.
44 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
5. Push in on the two tabs to rotate the hard disk drive outward.
6.Push in on the rail guides and slide the hard disk drive out.
7.Reverse this procedure to install the new hard disk drive.
Note: Make sure you obtain the proper Recovery CD to use after installing the hard disk drive.
8.Go to “Completing the FRU replacement.” when the system board has been installed.
Completing the FRU replacement.
After replacing FRUs, you need to install any removed parts, replace the cover, and reconnect any cables, including telephone lines and power cords. Also, depending on the FRU that is replaced, you might need to confirm the updated information in the IBM Setup Utility program.
Note: When the power cord is first plugged in, the computer might appear to turn on for a few seconds and then turn off. This is a normal sequence to enable the computer to initialize.
1.Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer.
2.Make sure the cables are correctly routed and are retained by the cable clips.
3.Close or replace the cover.
4.If your computer is being placed in the vertical position, attach the floor stand.
Attention: To prevent overheating and possible component damage, always attach the floor stand when placing the computer in the vertical position.
5.Reconnect the external cables and power cords to the computer.
6.If you are replacing the system board, you must update (flash) the BIOS. See “Flash update procedures” on page 181.
7.Some FRU replacements rquire the configuration to be updated. See “Setup Utility program” on page 14.
8.
Chapter 6. Replacing FRUs 45
46 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 7. Symptom-to-FRU index
The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with ″General Checkout″. See Chapter 2, “General checkout,” on page 3. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 87.
Notes:
vIf you have both an error message and an incorrect audio response, diagnose the error message first.
vIf you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.
vIf you did not receive any error message, look for a description of your error symptoms in the first part of this index.
vCheck the hard disk drive jumper settings before you replace a hard disk drive.
Hard disk drive boot error
A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.
Error |
FRU/Action |
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The start-up drive is not in the boot |
Check the configuration and ensure the |
sequence in configuration. |
start-up drive is in the boot sequence. |
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No operating system installed on the boot |
Install an operating system on the boot |
drive. |
drive. |
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The boot sector on the start-up drive is |
The drive must be formatted, do the |
corrupted. |
following: |
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1. Attempt to access and recover (back-up) |
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the failing hard disk drive. |
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2. Using the operating systems programs, |
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format the hard disk drive. |
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The drive is defective. |
Replace the hard disk drive. |
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Power Supply Errors
If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.
Check/Verify |
FRU/Action |
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Check the following for proper installation. |
Reseat |
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v |
Power Cord |
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v |
On/Off Switch connector |
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v |
On/Off Switch Power Supply connector |
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v |
System Board Power Supply connectors |
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v |
Microprocessor(s) connection |
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Check the power-on switch for continuity. |
Power Cord |
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© Copyright IBM Corp. 2004 |
47 |
Check/Verify |
FRU/Action |
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Check the power-on switch for continuity. |
Power-on Switch |
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|
48 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic error codes
Refer to the following diagnostic error codes when using the diagnostic tests. See Chapter 4, “Diagnostics,” on page 13 for the specific type for information about the Diagnostic programs.
In the following index, X can represent any number.
Diagnostic Error Code |
FRU/Action |
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000-000-XXX |
1. |
No action |
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BIOS Test Passed |
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000-002-XXX |
1. |
Flash the system |
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BIOS Timeout |
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2. |
System board |
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000-024-XXX |
1. |
Flash the system |
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BIOS Addressing test failure |
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2. |
System board |
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000-025-XXX |
1. |
Flash the system |
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BIOS Checksum Value error |
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2. |
Boot block |
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3. |
System board |
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000-026-XXX |
1. |
Flash the system |
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FLASH data error |
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2. |
Boot block |
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3. |
System board |
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000-027-XXX |
1. |
Run Setup |
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BIOS Configuration/Setup error |
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2. |
Flash the system |
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3. |
Boot block |
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4. |
System board |
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000-034-XXX |
1. |
Reboot the system |
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BIOS Buffer Allocation failure |
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2. |
Flash the system |
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3. |
Run memory test |
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4. |
System board |
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000-035-XXX |
1. |
Flash the system |
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BIOS Reset Condition detected |
|||
2. |
System board |
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000-036-XXX |
1. |
Flash the system |
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BIOS Register error |
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2. |
Boot block |
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3. |
System board |
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000-038-XXX |
1. |
Flash the system |
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BIOS Extension failure |
|||
2. |
Adapter card |
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3. |
System board |
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000-039-XXX |
1. |
Flash the system |
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BIOS DMI data error |
|||
2. |
System board |
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|||
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000-195-XXX |
1. |
Information |
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BIOS Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
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|||
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000-196-XXX |
1. |
Press F3 to review the log file |
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BIOS test halt, error threshold exceeded |
|||
2. |
Re-start the test to reset the log file |
||
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|||
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Chapter 7. Symptom-to-FRU index 49
Diagnostic Error Code |
FRU/Action |
||
|
|
|
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000-197-XXX |
1. |
Make sure the component that is called |
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BIOS test warning |
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out is connected and/or enabled |
||
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||
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2. |
Re-run test |
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3. |
Component that is called out in warning |
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statement |
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4. |
Component under test |
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000-198-XXX |
1. |
If a component is called out, make sure |
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BIOS test aborted |
|||
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it is connected and/or enabled |
||
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||
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2. |
Flash the system and re-test |
|
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3. |
Go to the ″Undetermined problems″ |
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|
|
section |
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000-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
BIOS test failed, cause unknown |
|||
|
section |
||
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||
|
2. |
Flash the system and re-test |
|
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3. |
Replace component under function test |
|
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|
000-250-XXX |
1. |
Flash the system |
|
BIOS APM failure |
|||
2. |
System board |
||
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|||
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|
|
000-270-XXX |
1. |
Flash the system |
|
BIOS ACPI failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-000-XXX |
1. |
No action |
|
System Test Passed |
|||
|
|
||
|
|
|
|
001-00X-XXX |
1. |
System board |
|
System Error |
|||
|
|
||
|
|
|
|
001-01X-XXX |
1. |
System board |
|
System Error |
|||
|
|
||
|
|
|
|
001-024-XXX |
1. |
System board |
|
System Addressing test failure |
|||
|
|
||
|
|
|
|
001-025-XXX |
1. |
Flash the system |
|
System Checksum Value error |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-026-XXX |
1. |
Flash the system |
|
System FLASH data error |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-027-XXX |
1. |
Run Setup |
|
System Configuration/Setup error |
|||
2. |
Flash the system |
||
|
|||
|
3. |
System board |
|
|
|
|
|
001-032-XXX |
1. |
System board |
|
System Device Controller failure |
|||
|
|
||
|
|
|
|
001-034-XXX |
1. |
Reboot the system |
|
System Device Buffer Allocation failure |
|||
2. |
Flash the system |
||
|
|||
|
3. |
Run memory test |
|
|
4. |
System board |
|
|
|
|
|
001-035-XXX |
1. |
System board |
|
System Device Reset condition detected |
|||
|
|
||
|
|
|
|
001-036-XXX |
1. |
System board |
|
System Register error |
|||
|
|
||
|
|
|
|
50 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
001-038-XXX |
1. |
Adapter card |
|
System Extension failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-039-XXX |
1. |
Flash the system |
|
System DMI data structure error |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-040-XXX |
1. |
Power-off/on system and re-test |
|
System IRQ failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-041-XXX |
1. |
Power-off/on system and re-test |
|
System DMA failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-195-XXX |
1. |
Information |
|
System Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
001-196-XXX |
1. |
Press F3 to review the log file |
|
System test halt, error threshold exceeded |
|||
2. |
Re-start the test to reset the log file |
||
|
|||
|
|
|
|
001-197-XXX |
1. |
Make sure the component that is called |
|
System test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. Re-run test |
||
|
3. Component that is called out in warning |
||
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
001-198-XXX |
1. |
If a component is called out, make sure |
|
System test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. Flash the system and re-test |
||
|
3. Go to the ″Undetermined problems″ |
||
|
|
section |
|
|
|
|
|
001-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
System test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. Flash the system and re-test |
||
|
3. Replace component under function test |
||
|
|
|
|
001-250-XXX |
1. |
System board |
|
System ECC error |
|||
|
|
||
|
|
|
|
001-254-XXX |
1. |
System board |
|
001-255-XXX |
|||
|
|
||
001-256-XXX |
|
|
|
001-257-XXX |
|
|
|
System DMA error |
|
|
|
|
|
|
|
001-260-XXX |
1. |
System board |
|
001-264-XXX |
|||
|
|
||
System IRQ error |
|
|
|
|
|
|
|
001-268-XXX |
1. |
Device on IRQ1 |
|
System IRQ1 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-269-XXX |
1. |
Device on IRQ2 |
|
System IRQ2 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-270-XXX |
1. |
Device on IRQ3 |
|
System IRQ3 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
Chapter 7. Symptom-to-FRU index 51
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
001-271-XXX |
1. |
Device on IRQ4 |
|
System IRQ4 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-272-XXX |
1. |
Device on IRQ5 |
|
System IRQ5 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-273-XXX |
1. |
Diskette Cable |
|
System IRQ6 |
|||
2. |
Diskette drive |
||
(diskette drive) failure |
|||
3. |
System board |
||
|
|||
|
|
|
|
001-274-XXX |
1. |
Device on IRQ7 |
|
System IRQ7 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-275-XXX |
1. |
Device on IRQ8 |
|
System IRQ8 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-276-XXX |
1. |
Device on IRQ9 |
|
System IRQ9 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-277-XXX |
1. |
Device on IRQ10 |
|
System IRQ10 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-278-XXX |
1. |
Device on IRQ11 |
|
System IRQ11 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-279-XXX |
1. |
Device on IRQ12 |
|
System IRQ12 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-280-XXX |
1. |
Device on IRQ13 |
|
System IRQ13 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-281-XXX |
1. |
Hard disk drive cable |
|
System IRQ14 |
|||
2. |
Hard disk drive |
||
(hard disk drive) failure |
|||
3. |
System board |
||
|
|||
|
|
|
|
001-282-XXX |
1. |
Device on IRQ15 |
|
System IRQ15 failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-286-XXX |
1. |
System board |
|
001-287-XXX |
|||
|
|
||
001-288-XXX |
|
|
|
System Timer failure |
|
|
|
|
|
|
|
001-292-XXX |
1. |
Run Setup and re-test |
|
System CMOS |
|||
2. |
System board |
||
RAM error |
|||
|
|
||
|
|
|
|
001-293-XXX |
1. |
Battery |
|
System CMOS Battery |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-298-XXX |
1. |
Flash the system |
|
System RTC date/time update failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
001-299-XXX |
1. |
System board |
|
System RTC periodic interrupt failure |
|||
|
|
||
|
|
|
|
001-300-XXX |
1. |
System board |
|
System RTC Alarm failure |
|||
|
|
||
|
|
|
|
52 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
001-301-XXX |
1. |
Flash the system |
|
System RTC Century byte error |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-000-XXX |
1. |
No action |
|
Video Test Passed |
|||
|
|
||
|
|
|
|
005-00X-XXX |
1. |
Video card, if installed |
|
Video error |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-010-XXX |
1. |
Video card, if installed |
|
005-011-XXX |
|||
2. |
System board |
||
005-012-XXX |
|||
|
|
||
005-013-XXX |
|
|
|
Video Signal failure |
|
|
|
|
|
|
|
005-016-XXX |
1. |
Video Ram |
|
Video Simple Pattern |
|||
2. |
Video card, if installed |
||
test failure |
|||
3. |
System board |
||
|
|||
|
|
|
|
005-024-XXX |
1. |
Video card, if installed |
|
Video Addressing test failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-025-XXX |
1. |
Video card, if installed |
|
Video Checksum Value error |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-027-XXX |
1. |
Run Setup |
|
Video Configuration/Setup error |
|||
2. |
Video drivers update |
||
|
|||
|
3. |
Video card, if installed |
|
|
4. |
System board |
|
|
|
|
|
005-031-XXX |
1. |
Video cable |
|
Video Device Cable failure |
|||
2. |
Monitor |
||
|
|||
|
3. |
Video card, if installed |
|
|
4. |
System board |
|
|
|
|
|
005-032-XXX |
1. |
Video card, if installed |
|
Video Device Controller failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-036-XXX |
1. |
Video card, if installed |
|
Video Register error |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-038-XXX |
1. |
Video card, if installed |
|
System BIOS extension failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-040-XXX |
1. |
Video card, if installed |
|
Video IRQ failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
005-195-XXX |
1. |
Information |
|
Video Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
005-196-XXX |
1. |
Press F3 to review the log file |
|
Video test halt, error threshold exceeded |
|||
2. |
Re-start the test to reset the log file |
||
|
|||
|
|
|
|
Chapter 7. Symptom-to-FRU index 53
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
005-197-XXX |
1. |
Make sure the component that is called |
|
Video test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
005-198-XXX |
1. |
If a component is called out, make sure |
|
Video test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
005-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Video test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
005-2XX-XXX |
1. |
Video card, if installed |
|
005-3XX-XXX |
|||
2. |
System board |
||
Video subsystem error |
|||
|
|
||
|
|
|
|
006-000-XXX |
1. |
No action |
|
Diskette interface Test Passed |
|||
|
|
||
|
|
|
|
006-0XX-XXX |
1. |
Diskette drive Cable |
|
Diskette interface error |
|||
2. |
Diskette drive |
||
|
|||
|
3. |
System board |
|
|
|
|
|
006-195-XXX |
1. |
Information |
|
Diskette interface Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
006-196-XXX |
1. |
Press F3 to review the log file |
|
Diskette interface test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
006-197-XXX |
1. |
If a component is called out, make sure |
|
Diskette interface test warning |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
006-198-XXX |
1. |
If a component is called out, make sure |
|
Diskette interface test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
006-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Diskette interface test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
006-25X-XXX |
1. |
Diskette drive cable |
|
Diskette interface Error |
|||
2. |
Diskette drive |
||
|
|||
|
3. |
System board |
|
|
|
|
|
54 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
011-000-XXX |
1. |
No action |
|
Serial port Interface Test Passed |
|||
|
|
||
|
|
|
|
011-001-XXX |
1. |
Remove external serial device, if |
|
Serial port Presence |
|||
|
present |
||
|
|
||
|
2. Run setup, enable port |
||
|
3. |
System board |
|
|
|
|
|
011-002-XXX |
1. |
System board |
|
011-003-XXX |
|||
|
|
||
Serial port Timeout/Parity error |
|
|
|
|
|
|
|
011-013-XXX |
1. |
System board |
|
011-014-XXX |
|||
|
|
||
Serial port Control Signal/Loopback test |
|
|
|
failure |
|
|
|
|
|
|
|
011-015-XXX |
1. |
Wrap plug |
|
Serial port External Loopback failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
011-027-XXX |
1. |
Run Setup, enable port |
|
Serial port Configuration/Setup error |
|||
2. |
Flash the system |
||
|
|||
|
3. |
System board |
|
|
|
|
|
011-03X-XXX |
1. |
System board |
|
011-04X-XXX |
|||
|
|
||
Serial port failure |
|
|
|
|
|
|
|
011-195-XXX |
1. |
Information |
|
Serial port Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
011-196-XXX |
1. |
Press F3 to review the log file |
|
Serial port test halt, error threshold exceeded |
|||
2. |
Re-start the test to reset the log file |
||
|
|
|
|
011-197-XXX |
1. |
Make sure the component that is called |
|
Serial port test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. Re-run test |
||
|
3. Component that is called out in warning |
||
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
011-198-XXX |
1. |
If a component is called out, make sure |
|
Serial port test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. Flash the system and re-test |
||
|
3. Go to the ″Undetermined problems″ |
||
|
|
section |
|
|
|
|
|
011-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Serial port test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. Flash the system and re-test |
||
|
3. Replace component under function test |
||
|
|
|
|
011-2XX-XXX |
1. |
External serial device |
|
Serial port signal failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
014-000-XXX |
1. |
No action |
|
Parallel port Interface Test Passed |
|||
|
|
||
|
|
|
|
Chapter 7. Symptom-to-FRU index 55
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
014-001-XXX |
1. |
Remove external parallel device, if |
|
Parallel port Presence |
|||
|
present |
||
|
|
||
|
2. Run setup, enable port |
||
|
3. |
System board |
|
|
|
|
|
014-002-XXX |
1. |
System board |
|
014-003-XXX |
|||
|
|
||
Parallel port Timeout/Parity error |
|
|
|
|
|
|
|
014-013-XXX |
1. |
System board |
|
014-014-XXX |
|||
|
|
||
Parallel port Control Signal/Loopback test |
|
|
|
failure |
|
|
|
|
|
|
|
014-015-XXX |
1. |
Wrap plug |
|
Parallel port External Loopback failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
014-027-XXX |
1. |
Run Setup, enable port |
|
Parallel port Configuration/Setup error |
|||
2. |
Flash the system |
||
|
|||
|
3. |
System board |
|
|
|
|
|
014-03X-XXX |
1. |
System board |
|
014-04X-XXX |
|||
|
|
||
Parallel port failure |
|
|
|
|
|
|
|
014-195-XXX |
1. |
Information |
|
Parallel port Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
014-196-XXX |
1. |
Press F3 to review the log file |
|
Parallel port test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
014-197-XXX |
1. |
Make sure the component that is called |
|
Parallel port test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. Re-run test |
||
|
3. Component that is called out in warning |
||
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
014-198-XXX |
1. |
If a component is called out, make sure |
|
Parallel port test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. Flash the system and re-test |
||
|
3. Go to the ″Undetermined problems″ |
||
|
|
section |
|
|
|
|
|
014-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Parallel port test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. Flash the system and re-test |
||
|
3. Replace component under function test |
||
|
|
|
|
014-2XX-XXX |
1. |
External parallel device |
|
014-3XX-XXX |
|||
2. |
System board |
||
Parallel port failure |
|||
|
|
||
|
|
|
|
015-000-XXX |
1. |
No action |
|
USB port Interface Test Passed |
|||
|
|
||
|
|
|
|
015-001-XXX |
1. |
Remove USB device(s) and re-test |
|
USB port Presence |
|||
2. |
System board |
||
|
|||
|
|
|
|
56 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
015-002-XXX |
1. |
Remove USB device(s) and re-test |
|
USB port Timeout |
|||
2. |
System board |
||
|
|||
|
|
|
|
015-015-XXX |
1. |
Remove USB device(s) and re-test |
|
USB port External Loopback failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
015-027-XXX |
1. |
Flash the system |
|
USB port Configuration/Setup error |
|||
2. |
System board |
||
|
|||
|
|
|
|
015-032-XXX |
1. |
System board |
|
USB port Device Controller failure |
|||
|
|
||
|
|
|
|
015-034-XXX |
1. |
Reboot the system |
|
USB port buffer |
|||
2. |
Flash the system |
||
allocation failure |
|||
3. |
Run memory test |
||
|
|||
|
4. |
System board |
|
|
|
|
|
015-035-XXX |
1. |
Remove USB device(s) and re-test |
|
USB port Reset condition detected |
|||
2. |
System board |
||
|
|||
|
|
|
|
015-036-XXX |
1. |
System board |
|
USB port Register error |
|||
|
|
||
|
|
|
|
015-040-XXX |
1. |
Run setup and check for conflicts |
|
USB port IRQ failure |
|||
2. |
Flash the system |
||
|
|||
|
3. |
System board |
|
|
|
|
|
015-195-XXX |
1. |
Information |
|
USB port Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
015-196-XXX |
1. |
Press F3 to review the log file |
|
USB port test halt, error threshold exceeded |
|||
2. |
Re-start the test to reset the log file |
||
|
|||
|
|
|
|
015-197-XXX |
1. |
Make sure the component that is called |
|
USB port test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
015-198-XXX |
1. |
If a component is called out, make sure |
|
USB port test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
015-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
USB port test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
018-000-XXX |
1. |
No action |
|
PCI Card Test Passed |
|||
|
|
||
|
|
|
|
018-0XX-XXX |
1. |
Riser card, if installed |
|
PCI Card Failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
Chapter 7. Symptom-to-FRU index 57
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
018-195-XXX |
1. |
PCI card |
|
PCI Card Test aborted by user |
|||
2. |
Information |
||
|
|||
|
3. |
Re-start the test, if necessary |
|
|
|
|
|
018-196-XXX |
1. |
Press F3 to review the log file |
|
PCI Card test halt, error threshold exceeded |
|||
2. |
Re-start the test to reset the log file |
||
|
|||
|
|
|
|
018-197-XXX |
1. |
Make sure the component that is called |
|
PCI Card test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
018-198-XXX |
1. |
Make sure the component that is called |
|
PCI Card test aborted |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
018-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
PCI Card test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
018-250-XXX |
1. |
PCI card |
|
PCI Card Services error |
|||
2. |
Riser card, if installed |
||
|
|||
|
3. |
System board |
|
|
|
|
|
020-000-XXX |
1. |
No action |
|
PCI Interface Test Passed |
|||
|
|
||
|
|
|
|
020-0XX-XXX |
1. |
PCI card |
|
PCI Interface error |
|||
2. |
Riser card, if installed |
||
|
|||
|
3. |
System board |
|
|
|
|
|
020-195-XXX |
1. |
Information |
|
PCI Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
020-196-XXX |
1. |
Press F3 to review the log file |
|
PCI test halt, error threshold exceeded |
|||
2. |
Re-start the test to reset the log file |
||
|
|||
|
|
|
|
020-197-XXX |
1. |
Make sure the component that is called |
|
PCI test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
020-198-XXX |
1. |
If a component is called out, make sure |
|
PCI test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
58 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
020-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
PCI test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
020-262-XXX |
1. |
PCI card |
|
PCI system error |
|||
2. |
Riser card, if installed |
||
|
|||
|
3. |
System board |
|
|
|
|
|
025-000-XXX |
1. |
No action |
|
IDE interface Test Passed |
|||
|
|
||
|
|
|
|
025-00X-XXX |
1. |
IDE signal cable |
|
025-01X-XXX |
|||
2. |
Check power supply |
||
IDE interface failure |
|||
3. |
IDE device |
||
|
|||
|
4. |
System board |
|
|
|
|
|
025-027-XXX |
1. |
IDE signal cable |
|
IDE interface Configuration/Setup error |
|||
2. |
Flash the system |
||
|
|||
|
3. |
IDE device |
|
|
4. |
System board |
|
|
|
|
|
025-02X-XXX |
1. |
IDE signal cable |
|
025-03X-XXX |
|||
2. |
Check power supply |
||
025-04X-XXX |
|||
3. |
IDE device |
||
IDE Interface failure |
|||
|
4. |
System board |
|
|
|
|
|
025-195-XXX |
1. |
Information |
|
IDE interface Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
025-196-XXX |
1. |
Press F3 to review the log file |
|
IDE interface test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
025-197-XXX |
1. |
Make sure the component that is called |
|
IDE interface test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
025-198-XXX |
1. |
If a component is called out, make sure |
|
IDE interface test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
025-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
IDE interface test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
030-000-XXX |
1. |
No action |
|
SCSI interface Test Passed |
|||
|
|
||
|
|
|
|
Chapter 7. Symptom-to-FRU index 59
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
030-00X-XXX |
1. |
SCSI signal cable |
|
030-01X-XXX |
|||
2. |
Check power supply |
||
SCSI interface failure |
|||
3. |
SCSI device |
||
|
|||
|
4. |
SCSI adapter card, if installed |
|
|
5. |
System board |
|
|
|
|
|
030-027-XXX |
1. |
SCSI signal cable |
|
SCSI interface Configuration/Setup error |
|||
2. |
Flash the system |
||
|
|||
|
3. |
SCSI device |
|
|
4. |
SCSI adapter card, if installed |
|
|
5. |
System board |
|
|
|
|
|
030-03X-XXX |
1. |
SCSI signal cable |
|
030-04X-XXX |
|||
2. |
Check power supply |
||
SCSI interface error |
|||
3. |
SCSI device |
||
|
|||
|
4. |
SCSI adapter card, if installed |
|
|
5. |
installed System board |
|
|
|
|
|
030-195-XXX |
1. |
Information |
|
SCSI interface Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
030-196-XXX |
1. |
Press F3 to review the log file |
|
SCSI interface test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
030-197-XXX |
1. |
Make sure the component that is called |
|
SCSI interface test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
030-198-XXX |
1. |
If a component is called out, make sure |
|
SCSI interface test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
030-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
SCSI interface test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
035-000-XXX |
1. |
No action |
|
RAID interface Test Passed |
|||
|
|
||
|
|
|
|
035-0XX-XXX |
1. |
RAID signal cable |
|
RAID interface Failure |
|||
2. |
RAID device |
||
|
|||
|
3. |
RAID adapter card, if installed |
|
|
4. |
System board |
|
|
|
|
|
035-195-XXX |
1. |
Information |
|
RAID interface Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
60 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
035-196-XXX |
1. |
Press F3 to review the log file |
|
RAID interface test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
035-197-XXX |
1. |
Make sure the component that is called |
|
RAID interface test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
035-198-XXX |
1. |
If a component is called out, make sure |
|
RAID interface test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
035-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
RAID interface test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
071-000-XXX |
1. |
No action |
|
Audio port Interface Test Passed |
|||
|
|
||
|
|
|
|
071-00X-XXX |
1. |
Run Setup |
|
071-01X-XXX |
|||
2. |
Flash the system |
||
071-02X-XXX |
|||
3. |
System board |
||
Audio port error |
|||
|
|
|
|
071-03X-XXX |
1. |
Speakers |
|
Audio port failure |
|||
2. |
Microphone |
||
|
|||
|
3. |
Audio card, if installed |
|
|
4. |
System board |
|
|
|
|
|
071-04X-XXX |
1. |
Run Setup |
|
Audio port failure |
|||
2. |
Audio card, if installed |
||
|
|||
|
3. |
System board |
|
|
|
|
|
071-195-XXX |
1. |
Information |
|
Audio port Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
071-196-XXX |
1. |
Press F3 to review the log file |
|
Audio port test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
071-197-XXX |
1. |
Make sure the component that is called |
|
Audio port test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
071-198-XXX |
1. |
If a component is called out, make sure |
|
Audio port test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 61
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
071-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Audio port test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
071-25X-XXX |
1. |
Speakers |
|
Audio port failure |
|||
2. |
Audio card, if installed |
||
|
|||
|
3. |
System board |
|
|
|
|
|
080-000-XXX |
1. |
No action |
|
Game Port interface Test Passed |
|||
|
|
||
|
|
|
|
080-XXX-XXX |
1. |
Remove the game port device and |
|
Game Port interface Error |
|||
|
re-test the system |
||
|
|
||
|
|
|
|
080-195-XXX |
1. |
Information |
|
Game Port interface Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
080-196-XXX |
1. |
Press F3 to review the log file |
|
Game Port interface test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|
|
|
080-197-XXX |
1. |
Make sure the component that is called |
|
Game Port interface test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
080-198-XXX |
1. |
If a component is called out, make sure |
|
Game Port interface test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
080-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Game Port interface test failed, cause |
|||
|
section |
||
unknown |
|
||
2. |
Flash the system and re-test |
||
|
|||
|
3. |
Replace component under function test |
|
|
|
|
|
086-000-XXX |
1. |
No action |
|
Mouse Port interface Test Passed |
|||
|
|
||
|
|
|
|
086-001-XXX |
1. |
Mouse |
|
Mouse Port interface Presence |
|||
2. |
System board |
||
|
|||
|
|
|
|
086-032-XXX |
1. |
Mouse |
|
Mouse Port interface Device controller |
|||
2. |
System board |
||
failure |
|||
|
|
||
|
|
|
|
086-035-XXX |
1. |
Mouse |
|
Mouse Port interface Reset |
|||
2. |
System board |
||
|
|||
|
|
|
|
086-040-XXX |
1. |
Run Setup |
|
Mouse Port interface IRQ failure |
|||
2. |
Mouse |
||
|
|||
|
3. |
System board |
|
|
|
|
|
086-195-XXX |
1. |
Information |
|
Mouse Port interface Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
62 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
086-196-XXX |
1. |
Press F3 to review the log file |
|
Mouse Port interface test halt, error |
|||
2. |
Re-start the test to reset the log file |
||
threshold exceeded |
|||
|
|
||
|
|
|
|
086-197-XXX |
1. |
Make sure the component that is called |
|
Mouse Port interface test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
086-198-XXX |
1. |
If a component is called out, make sure it |
|
Mouse Port interface test aborted |
|||
|
is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
086-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Mouse Port interface test failed, cause |
|||
|
section |
||
unknown |
|
||
2. |
Flash the system and re-test |
||
|
|||
|
3. |
Replace component under function test |
|
|
|
|
|
089-000-XXX |
1. |
No action |
|
Microprocessor Test Passed |
|||
|
|
||
|
|
|
|
089-XXX-XXX |
1. |
Microprocessor(s) |
|
Microprocessor failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
089-195-XXX |
1. |
Information |
|
Microprocessor Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
089-196-XXX |
1. |
Press F3 to review the log file |
|
Microprocessor test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
089-197-XXX |
1. |
Make sure the component that is called |
|
Microprocessor test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
089-198-XXX |
1. |
Flash the system and re-test |
|
Microprocessor test aborted |
|||
2. |
Go to the ″Undetermined problems″ |
||
|
|||
|
|
section |
|
|
|
|
|
089-199-XXX |
1. |
If a component is called out, make sure |
|
Microprocessor test failed, cause unknown |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
3. |
Flash the system and re-test |
|
|
4. |
Replace component under function test |
|
|
|
|
|
170-000-XXX |
1. |
No action |
|
Voltage Sensor(s) Test Passed |
|||
|
|
||
|
|
|
|
170-0XX-XXX |
1. |
Flash system |
|
Voltage Sensor(s) failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
Chapter 7. Symptom-to-FRU index 63
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
170-195-XXX |
1. |
Information |
|
Voltage Sensor(s) Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
170-196-XXX |
1. |
Press F3 to review the log file |
|
Voltage Sensor(s) test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
170-197-XXX |
1. |
Make sure the component that is called |
|
Voltage Sensor(s) test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
170-198-XXX |
1. |
If a component is called out, make sure |
|
Voltage Sensor(s) test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to the ″Undetermined problems″ |
|
|
|
section |
|
|
|
|
|
170-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Voltage Sensor(s) test failed, cause unknown |
|||
|
section |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Replace component under function test |
|
|
|
|
|
170-250-XXX |
1. |
Power supply |
|
170-251-XXX |
|||
2. |
System board |
||
Voltage Sensor(s) Voltage limit error |
|||
|
|
||
|
|
|
|
170-254-XXX |
1. |
Voltage Regulator Module (VRM) |
|
Voltage Sensor(s) Voltage Regulator Module |
|||
2. |
Microprocessor |
||
error |
|||
3. |
System board |
||
|
|||
|
|
|
|
175-000-XXX |
1. |
No action |
|
Thermal Sensor(s) Test Passed |
|||
|
|
||
|
|
|
|
175-0XX-XXX |
1. |
Flash system |
|
Thermal Sensor(s) failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
175-195-XXX |
1. |
Information |
|
Thermal Sensor(s) Test aborted by user |
|||
2. |
Re-start the test, if necessary |
||
|
|||
|
|
|
|
175-196-XXX |
1. |
Press F3 to review the log file |
|
Thermal Sensor(s) test halt, error threshold |
|||
2. |
Re-start the test to reset the log file |
||
exceeded |
|||
|
|
||
|
|
|
|
175-197-XXX |
1. |
Make sure the component that is called |
|
Thermal Sensor(s) test warning |
|||
|
out is connected and/or enabled |
||
|
|
||
|
2. |
Re-run test |
|
|
3. |
Component that is called out in warning |
|
|
|
statement |
|
|
4. |
Component under test |
|
|
|
|
|
175-198-XXX |
1. |
If a component is called out, make sure |
|
Thermal Sensor(s) test aborted |
|||
|
it is connected and/or enabled |
||
|
|
||
|
2. |
Flash the system and re-test |
|
|
3. |
Go to ″Undetermined problems″ section |
|
|
|
|
|
64 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
175-199-XXX |
1. |
Go to the ″Undetermined problems″ |
|
Thermal Sensor(s) test failed, cause |
|||
|
section |
||
unknown |
|
||
2. |
Flash the system and re-test |
||
|
|||
|
3. |
Replace component under function test |
|
|
|
|
|
175-250-XXX |
1. |
Check fans |
|
175-251-XXX |
|||
2. |
Check Power supply |
||
Thermal Sensor(s) limit error |
|||
3. |
Microprocessor |
||
|
|||
|
4. |
System board |
|
|
|
|
|
185-000-XXX |
1. |
No action |
|
Asset Security Test Passed |
|||
|
|
||
|
|
|
|
185-XXX-XXX |
1. |
Flash system |
|
Asset Security failure |
|||
2. |
System board |
||
|
|||
|
|
|
|
185-278-XXX |
1. |
Assure Asset Security Enabled |
|
Asset Security Chassis Intrusion |
|||
2. |
C2 Cover Switch |
||
|
|||
|
3. |
System board |
|
|
|
|
|
201-000-XXX |
1. |
No action |
|
System Memory Test Passed |
|||
|
|
||
|
|
|
|
201-XXX-XXX |
1. |
Replace the memory module called out |
|
System Memory error |
|||
|
by the test |
||
|
|
||
|
2. |
System board |
|
|
|
|
|
202-000-XXX |
1. |
No action |
|
System Cache Test Passed |
|||
|
|
||
|
|
|
|
202-XXX-XXX |
1. |
Cache, if removable |
|
System Cache error |
|||
2. |
System board |
||
|
|||
|
3. |
Microprocessor |
|
|
|
|
|
206-000-XXX |
1. |
No action |
|
Diskette Drive Test Passed |
|||
|
|
||
|
|
|
|
206-XXX-XXX |
1. |
Diskette Drive Cable |
|
Diskette Drive error |
|||
2. |
Check power supply voltages |
||
|
|||
|
3. |
Diskette drive |
|
|
4. |
System board |
|
|
|
|
|
215-000-XXX |
1. |
No action |
|
CD-ROM Drive Test Passed |
|||
|
|
||
|
|
|
|
215-XXX-XXX |
1. |
CD-ROM Drive Cable |
|
CD-ROM Drive error |
|||
2. |
Check power supply voltages |
||
|
|||
|
3. |
CD-ROM drive |
|
|
4. |
System board |
|
|
|
|
|
217-000-XXX |
1. |
No action |
|
Hard Disk Drive Test Passed |
|||
|
|
||
|
|
|
|
217-25X-XXX |
1. |
Hard Disk Drive Cable |
|
217-26X-XXX |
|||
2. |
Check power supply voltages |
||
Hard Disk Drive (IDE) error |
|||
3. |
Hard Disk drive (IDE) |
||
|
|||
|
4. |
System board |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 65
Diagnostic Error Code |
FRU/Action |
||
|
|
|
|
217-28X-XXX |
1. |
Hard Disk Drive Cable |
|
217-29X-XXX |
|||
2. |
Check power supply voltages |
||
Hard Disk Drive (SCSI) error |
|||
3. Hard Disk drive (SCSI) |
|||
|
|||
|
4. |
SCSI adapter card |
|
|
5. |
System board |
|
|
|
|
|
220-000-XXX |
1. |
No action |
|
Hi-Capacity Cartridge Drive Test Passed |
|||
|
|
||
|
|
|
|
220-XXX-XXX |
1. |
Remove the Hi-Capacity Cartridge |
|
Hi-Capacity Cartridge Drive error |
|||
|
Drive and re-test the system |
||
|
|
||
|
|
|
|
301-XXX-XXX |
1. |
Keyboard |
|
Keyboard error |
|||
2. |
Check and test mouse |
||
|
|||
|
3. |
System board |
|
|
|
|
|
301-000-XXX |
1. |
No action |
|
Keyboard Test Passed |
|||
|
|
||
|
|
|
|
302-000-XXX |
1. |
No action |
|
Mouse Test Passed |
|||
|
|
||
|
|
|
|
302-XXX-XXX |
1. |
Mouse |
|
Mouse error |
|||
2. |
Check and test Keyboard |
||
|
|||
|
3. |
System board |
|
|
|
|
|
303-000-XXX |
1. |
No action |
|
Joystick Test Passed |
|||
|
|
||
|
|
|
|
303-XXX-XXX |
1. |
Remove the Joystick and re-test the |
|
Joystick error |
|||
|
system |
||
|
|
||
|
|
|
|
305-000-XXX |
1. |
No action |
|
Monitor DDC Test Passed |
|||
|
|
||
|
|
|
|
305-250-XXX |
1. |
Run Setup to enable DDC |
|
Monitor DDC self test failure |
|||
2. |
Cable |
||
|
|||
|
3. |
Monitor |
|
|
4. |
Video card |
|
|
5. |
System board |
|
|
|
|
|
415-000-XXX |
1. |
No action |
|
Modem Test Passed |
|||
|
|
||
|
|
|
|
415-XXX-XXX |
1. |
Remove the Modem and re-test the |
|
Modem error |
|||
|
system |
||
|
|
||
|
|
|
|
66 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Beep symptoms
Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.
Beeps |
Description |
|
|
|
|
1-2-X |
v |
One beep |
|
v A pause (or break) |
|
|
v |
Two beeps |
|
v A pause (or break) |
|
|
v |
Any number of breaks |
4 |
Four continuous beeps |
|
|
|
|
Use the following table to diagnose beep symptoms.
Beep Symptom |
FRU/Action |
||
|
|
|
|
1-1-3 |
1. |
Run Setup |
|
CMOS read-write error |
|||
2. |
System Board |
||
|
|||
|
|
|
|
1-2-2-3 |
1. |
System Board |
|
ROM BIOS check error |
|||
|
|
||
|
|
|
|
1-2-1 |
1. |
System Board |
|
Programmable Interval Timer failed |
|||
|
|
||
|
|
|
|
1-2-2 DMA Initialization failed |
1. |
System Board |
|
|
|||
|
|
|
|
1-2-3 DMA page register write/read failed |
1. |
System Board |
|
|
|||
|
|
|
|
1-2-4 RAM refresh verification failed |
1. |
DIMM |
|
|
|||
|
2. |
System Board |
|
|
|
|
|
1-3-3-1 1st 64K RAM test failed |
1. |
DIMM |
|
|
|||
|
2. |
System Board |
|
|
|
|
|
1-3-2 1st 64K RAM parity test failed |
1. |
DIMM |
|
|
|||
|
2. |
Processor |
|
|
3. |
System Board |
|
|
|
|
|
2-2-3-1 |
1. |
System Board |
|
Interrupt vector loading test failed |
|||
|
|
||
|
|
|
|
2-1-1 Secondary DMA register failed |
1. |
System Board |
|
|
|||
|
|
|
|
2-1-2 |
1. |
System Board |
|
Primary DMA register failed |
|||
|
|
||
|
|
|
|
2-1-3 Primary interrupt mask register failed |
1. |
System Board |
|
|
|||
|
|
|
|
2-1-4 Secondary interrupt mask register |
1. |
System Board |
|
failed |
|||
|
|
||
|
|
|
|
2-2-1 Interrupt vector loading failed |
1. |
System Board |
|
|
|||
|
|
|
|
1-3-1-3 Keyboard controller failed |
1. |
System Board |
|
|
|||
|
2. |
Keyboard |
|
|
|
|
|
2-2-3 |
1. |
Battery |
|
CMOS power failure and checksum checks |
|||
2. |
System Board |
||
failed |
|||
|
|
||
|
|
|
|
Chapter 7. Symptom-to-FRU index 67
Beep Symptom |
FRU/Action |
||
|
|
|
|
2-2-4 CMOS configuration info validation |
1. |
Battery |
|
failed |
|||
2. |
System Board |
||
|
|||
|
|
|
|
2-3-1 Screen initialization failed |
1. |
Jumper on J28 |
|
|
|||
|
2. |
System Board |
|
|
|
|
|
2-3-2 Screen memory failed |
1. |
System Board |
|
|
|||
|
|
|
|
2-3-3 Screen retrace failed |
1. |
System Board |
|
|
|||
|
|
|
|
1-2 Search for video ROM failed |
1. |
System Board |
|
|
|||
|
|
|
|
All other beep code sequences |
1. |
System Board |
|
|
|||
|
|
|
|
Continuous beep |
1. |
System Board |
|
|
|||
|
|
|
|
Repeating short beeps |
1. |
Keyboard stuck key |
|
|
|||
|
2. |
Keyboard Cable |
|
|
3. |
System Board |
|
|
|
|
|
68 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
No-beep symptoms
Symptom/Error |
FRU/Action |
||
|
|
|
|
No beep during POST but computer works |
1. |
System Board |
|
correctly. |
|||
|
|
||
|
|
|
|
No beep during POST. |
1. |
See “Undetermined problems” on page |
|
|
|||
|
|
87. |
|
|
2. |
System Board |
|
|
3. |
Memory Module |
|
|
4. |
Any Adapter or Device |
|
|
5. |
Riser Card |
|
|
6. |
Power Cord |
|
|
7. |
Power Supply |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 69
POST error codes
Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations.
vChecks some basic system-board operations
vChecks the memory operation
vStarts the video operation
vVerifies that the diskette drive is working
vVerifies that the hard disk drive is working
If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.
Note:
Type 6029 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.
To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:
1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 14.
2.Set Power-On Self-Test to Enhanced.
If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.
In the following index, X can represent any number.
POST Error Code |
FRU/Action |
||
|
|
|
|
000 |
1. |
Verify adapter device and Bus Master |
|
SCSI Adapter not enabled |
|||
|
fields are enabled in PCI configuration |
||
|
|
||
|
|
program. See documentation shipped |
|
|
|
with computer. |
|
|
|
|
|
02X |
1. |
SCSI Adapter |
|
|
|||
|
|
|
|
08X |
1. |
SCSI Cable |
|
Check SCSI terminator installation. |
|||
2. |
SCSI Terminator |
||
|
|||
|
3. |
SCSI Device |
|
|
4. |
SCSI Adapter |
|
|
|
|
|
101 |
1. |
System Board |
|
System board interrupt failure |
|||
|
|
||
|
|
|
|
102 |
1. |
System Board |
|
System board timer error |
|||
|
|
||
|
|
|
|
106 |
1. |
System Board |
|
|
|||
|
|
|
|
110 |
1. |
Memory Module |
|
System board memory parity error |
|||
2. |
System Board |
||
|
|||
|
|
|
|
70 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
POST Error Code |
FRU/Action |
||
|
|
|
|
111 |
1. |
Reseat adapters |
|
I/O channel parity error |
|||
2. |
Any adapter |
||
|
|||
|
3. |
Riser card |
|
|
4. |
System Board |
|
|
|
|
|
114 |
1. |
Adapter Memory |
|
Adapter ROM error |
|||
2. |
System Board |
||
|
|||
|
3. |
Riser card |
|
|
|
|
|
129 |
1. |
Processor |
|
Internal cache test error |
|||
2. |
L2 Cache Memory |
||
|
|||
|
3. |
System Board |
|
|
|
|
|
135 Fan failure |
1. |
Fan |
|
|
|||
|
2. |
System board |
|
|
|
|
|
151 |
1. |
System Board |
|
System board failure |
|||
|
|
||
|
|
|
|
161 |
1. |
Run Setup |
|
Bad CMOS battery |
|||
2. |
CMOS Backup Battery (see “Safety |
||
|
|||
|
|
information” on page 187) |
|
|
3. |
System Board |
|
|
|
|
|
162 |
1. |
Run Setup and verify Configuration |
|
Configuration mismatch |
|||
2. |
Had a device been added, removed, |
||
|
|||
|
|
changed location? If not, suspect that |
|
|
|
device. |
|
|
3. |
Power-on external devices first, then |
|
|
|
power-on computer |
|
|
4. |
CMOS Backup Battery (see “Safety |
|
|
|
information” on page 187) |
|
|
|
System Board |
|
|
5. |
System Board |
|
|
|
|
|
163 |
1. |
Time and Date Set |
|
Date and Time Incorrect |
|||
2. |
CMOS Backup Battery (see “Safety |
||
|
|||
|
|
information” on page 187) |
|
|
3. |
System Board |
|
|
|
|
|
164 |
1. |
Run Setup. Check System Summary |
|
Memory Size Error |
|||
|
menu for memory size change. (See |
||
|
|
||
|
|
“Setup Utility program” on page 14.) |
|
|
2. |
Run the Extended Memory Diagnostic |
|
|
|
tests |
|
|
|
|
|
166 |
1. |
Run Flash Recovery using Boot Block. |
|
Boot Block Check Sum Error |
|||
|
See “Flash recovery boot block jumper” |
||
|
|
||
|
|
on page 183. |
|
|
2. |
System Board |
|
|
|
|
|
167 |
1. |
Run Setup. Check Stepping level for |
|
No Processor BIOS Update Found |
|||
|
the BIOS level needed, then perform |
||
|
|
||
|
|
the flash update. |
|
|
2. |
Processor |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 71
POST Error Code |
FRU/Action |
|||
|
|
|
|
|
168 |
|
1. |
Run Setup. Check to see that Ethernet |
|
Alert on LAN error |
||||
|
and Alert on LAN are enabled. |
|||
|
|
|
||
|
|
2. |
System Board |
|
|
|
|
||
17X, 18X |
1. |
C2 Security |
||
|
|
|||
|
|
|
|
|
175 |
Primary Copy of Secure Data is |
1. |
Run Configuration. See “Setup Utility |
|
damaged |
||||
|
program” on page 14. |
|||
|
|
|
||
|
|
2. |
System Board |
|
|
|
|
|
|
176 |
The System has been tampered with |
1. |
Covers were removed from the |
|
|
|
|||
|
|
|
computer |
|
|
|
|
|
|
177 |
|
1. |
System Board |
|
Corrupted Administrator Password |
||||
|
|
|||
|
|
|
|
|
178 |
|
1. |
System Board |
|
|
|
|||
|
|
|
|
|
179 |
Boot Integrity Services Segment Error |
1. |
System Board |
|
|
|
|||
|
|
|
|
|
183 |
|
1. |
Enter the administrator password |
|
|
|
|||
|
|
|
|
|
184 |
|
1. |
Make sure Asset Care and Asset ID are |
|
Asset Control Antenna not detected |
||||
|
enabled in Configuration/Setup |
|||
|
|
|
||
|
|
2. |
RFID Antenna |
|
|
|
3. |
System Board |
|
|
|
|
|
|
185 |
|
1. |
Set configuration and reinstall the boot |
|
Corrupted boot sequence |
||||
|
sequence |
|||
|
|
|
||
|
|
|
|
|
186 |
Security Hardware Control Logic Error |
1. |
System Board |
|
|
|
|||
|
|
|
|
|
187 |
|
1. |
Clear Administration password |
|
|
|
|||
|
|
2. |
System Board |
|
|
|
|
|
|
189 |
|
1. |
More than three password attempts |
|
|
|
|||
|
|
|
were made to access the computer |
|
|
|
|
|
|
190 |
|
1. |
System Board |
|
System Security: Invalid Remote Change |
||||
|
|
|||
Requested |
|
|
||
|
|
|
|
|
191 |
System Security: IBM Embedded |
1. |
System Board |
|
Security Hardware Reset |
||||
|
|
|||
|
|
|
|
|
193 |
System Security: IBM Embedded |
1. |
System Board |
|
Security Hardware Removed |
||||
|
|
|||
|
|
|
|
|
194 |
System Security: Asset ID Antenna has |
1. |
System Board |
|
been Removed |
||||
|
|
|||
|
|
|
|
|
195 |
System Security: Asset ID Antenna has |
1. |
System Board |
|
been Installed |
||||
|
|
|||
|
|
|
|
|
196 |
System Tampered Cleared |
1. |
System Board |
|
|
|
|||
|
|
|
|
|
1XX |
|
1. |
System Board |
|
Not listed above |
||||
|
|
|||
|
|
|
||
201, 20X |
1. |
Run Enhanced Diagnostics Memory |
||
Memory data error |
||||
|
Test |
|||
|
|
|
||
|
|
2. |
Memory Module |
|
|
|
3. |
System Board |
|
|
|
|
|
|
72 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
POST Error Code |
FRU/Action |
||
|
|
|
|
225 |
1. |
Unsupported Memory |
|
|
|||
|
|
|
|
229 |
1. |
L2 Cache Memory |
|
External cache test error |
|||
2. |
System Board |
||
|
|||
|
|
|
|
262 |
1. |
Run Setup. Check System Summary |
|
POST detected a base memory or extended |
|||
|
menu for memory. (See “Setup Utility |
||
memory type error |
|
||
|
program” on page 14.) |
||
|
|
||
|
2. |
Run the Extended Memory Diagnostic |
|
|
|
tests. |
|
|
|
|
|
301 Keyboard Error |
1. |
Keyboard |
|
|
|||
|
2. |
Keyboard Cable |
|
|
3. |
System Board |
|
|
|
|
|
303 |
1. |
Mouse |
|
With an 8603 error |
|||
2. |
Keyboard |
||
|
|||
|
3. |
Keyboard Cable |
|
|
4. |
System Board |
|
|
|
|
|
303 |
1. |
Keyboard |
|
With no 8603 error |
|||
2. |
Keyboard Cable |
||
|
|||
|
3. |
System Board |
|
|
|
|
|
3XX |
1. |
Keyboard |
|
Not listed above |
|||
2. |
Keyboard Cable |
||
|
|||
|
3. |
System Board |
|
|
|
|
|
5XX |
1. |
Video Adapter (if installed) |
|
|
|||
|
2. |
System Board |
|
|
|
|
|
601 |
1. |
Diskette Drive A |
|
|
|||
|
2. |
Diskette Drive Cable |
|
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
602 |
1. |
Bad Diskette? |
|
|
|||
|
2. |
Verify Diskette and retry |
|
|
|
|
|
604 |
1. |
Run Setup and verify diskette |
|
And able to run diagnostics |
|||
|
configuration settings |
||
|
|
||
|
2. |
Diskette Drive A/B |
|
|
3. |
Diskette Drive Cable |
|
|
4. |
System Board |
|
|
5. |
Riser card |
|
|
|
|
|
605 |
1. |
Diskette Drive |
|
POST cannot unlock the diskette drive |
|||
2. |
Diskette Drive Cable |
||
|
|||
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
662 Configuration Change has occured |
1. |
Diskette drive configuration error or |
|
|
|||
|
|
wrong diskette drive type; run Setup |
|
|
|
Configuration |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 73
POST Error Code |
FRU/Action |
|
|
||
|
|
|
|
|
|
6XX |
1. |
Diskette Drive |
|||
Not listed above |
|||||
2. |
System Board |
||||
|
|||||
|
3. |
Riser card |
|
||
|
4. |
External Drive Adapter |
|||
|
5. |
Diskette Drive Cable |
|||
|
6. |
Power Supply |
|||
|
|
|
|
|
|
762 |
1. |
Run Setup |
|
||
Math coprocessor configuration error |
|
||||
2. |
Processor |
|
|
||
|
|
|
|||
|
3. |
System Board |
|||
|
|
|
|
|
|
7XX |
1. |
Processor |
|
|
|
Not listed above |
|
|
|||
2. |
System Board |
||||
|
|||||
|
|
|
|
|
|
962 |
1. |
Run Configuration |
|||
Parallel port configuration error |
|||||
2. |
Parallel Adapter (if installed) |
||||
|
|||||
|
3. |
System Board |
|||
|
|
|
|
|
|
9XX |
1. |
Printer |
|
|
|
|
|
|
|||
|
2. |
System Board |
|||
|
|
|
|
|
|
1047 |
1. |
16-Bit AT |
™ |
Fast SCSI Adapter |
|
|
|
||||
|
|
|
|
|
|
107X |
1. |
Check SCSI terminator installation |
|||
Check SCSI terminator installation |
|||||
2. |
SCSI Cable |
|
|||
|
|
||||
|
3. |
SCSI Terminator |
|||
|
4. |
SCSI Device |
|
||
|
5. |
SCSI Adapter |
|||
|
|
|
|
|
|
1101 |
1. |
Run Enhanced Diagnostics |
|||
Serial connector error, possible system board |
|||||
|
|
|
|
||
failure |
|
|
|
|
|
|
|
|
|
|
|
1101, 1102, 1106, 1108, 1109 |
1. |
System Board |
|||
|
|||||
|
2. |
Any Serial Device |
|||
|
|
|
|
|
|
1107 |
1. |
Communications Cable |
|||
|
|||||
|
2. |
System Board |
|||
|
|
|
|
|
|
1102 |
1. |
Run Enhanced Diagnostics |
|||
Card selected feedback error |
|||||
|
|
|
|
||
|
|
|
|
|
|
1103 |
1. |
Run Enhanced Diagnostics |
|||
Port fails register check |
|||||
2. |
System Board |
||||
|
|||||
|
|
|
|
|
|
1106 |
1. |
Run Enhanced Diagnostics |
|||
Serial option cannot be turned off |
|||||
2. |
System Board |
||||
|
|||||
|
|
|
|
|
|
1107 |
1. |
Serial Device Cable |
|||
|
|||||
|
2. |
System Board |
|||
|
|
|
|
|
|
1110 |
1. |
Run Enhanced Diagnostics |
|||
Register test failed |
|||||
2. |
System Board |
||||
|
|||||
|
|
|
|
|
|
1116 |
1. |
Run Enhanced Diagnostics |
|||
Interrupt error |
|||||
|
|
|
|
||
|
|
|
|
|
|
74 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
POST Error Code |
FRU/Action |
||
|
|
|
|
1117 |
1. |
Run Enhanced Diagnostics |
|
Failed baud rate test |
|||
|
|
||
|
|
|
|
1162 |
1. |
Run Configuration |
|
Serial port configuration error |
|||
2. |
Serial Adapter |
||
|
|||
|
|
(if installed) |
|
|
3. |
System Board |
|
|
|
|
|
11XX |
1. |
System Board |
|
Not listed above |
|||
|
|
||
|
|
|
|
1201 |
1. |
System Board |
|
|
|||
|
2. |
Any Serial Device |
|
|
|
|
|
1202, 1206, 1208, 1209, 12XX |
1. |
Dual Async Adapter/A |
|
|
|||
|
2. |
System Board |
|
|
3. |
Any Serial Device |
|
|
|
|
|
1207 |
1. |
Communications Cable |
|
|
|||
|
2. |
Dual Async Adapter/A |
|
|
|
|
|
13XX |
1. |
Game Adapter |
|
|
|||
|
|
||
1402 |
Information only |
||
Printer not ready |
|
|
|
|
|
||
1403 |
Information only |
||
No paper error, or interrupt failure |
|
|
|
|
|
|
|
1404 |
1. |
Run Enhanced Diagnostics |
|
System board timeout failure |
|||
|
|
||
|
|
|
|
1405 |
1. |
Run Enhanced Diagnostics |
|
Parallel adapter error |
|||
|
|
||
|
|
|
|
1406 |
1. |
Run Enhanced Diagnostics |
|
Presence test error |
|||
|
|
||
|
|
|
|
14XX |
1. |
Printer |
|
Not listed above. Check printer before |
|||
2. |
System Board |
||
replacing system board |
|||
|
|
||
|
|
|
|
15XX |
1. |
SDLC Adapter |
|
|
|||
|
|
|
|
1692 |
1. |
Run FDISK to ensure at least one active |
|
Boot sequence error |
|||
|
partition is set active |
||
|
|
||
|
|
|
|
16XX |
1. |
36/38 Workstation Adapter |
|
|
|||
|
|
|
|
1762 |
1. |
Run Configuration. (See “Setup Utility |
|
Hard disk drive configuration error |
|||
|
program” on page 14.) |
||
|
|
||
|
|
|
|
1780 (Disk Drive 0) |
1. |
Hard Disk Drive |
|
1781 (Disk Drive 1) |
|||
2. |
System Board |
||
1782 (Disk Drive 2) |
|||
3. |
Riser card |
||
1783 (Disk Drive 3) |
|||
|
4. |
Hard Disk Cable |
|
|
5. |
Power Supply |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 75
POST Error Code |
FRU/Action |
||
|
|
|
|
1800 PCI/PnP Error! No Hardware Interrupt |
1. |
Run Setup and verify PCI/ISA |
|
Available |
|
configuration settings. |
|
|
|
||
|
2. |
If necessary, set ISA adapters to Not |
|
|
|
available to allow PCI adapters to |
|
|
|
properly configure. |
|
|
3. |
Remove any suspect ISA adapters. |
|
|
4. |
Rerun diagnostics. |
|
|
5. |
PCI Adapter |
|
|
|
|
|
1801 PCI/PnP Error! No Space Available to |
1. |
Run Setup and verify PCI/ISA |
|
Shadow ROM |
|||
|
configuration settings. |
||
|
|
||
|
2. |
If necessary, set ISA adapters to Not |
|
|
|
available to allow PCI adapters to |
|
|
|
properly configure. |
|
|
3. |
Remove any suspect ISA adapters. |
|
|
4. |
Rerun diagnostics. |
|
|
5. |
PCI Adapter |
|
|
|
|
|
1802 PCI/PnP Error! Not Enough I/O Space |
1. |
Run Setup and verify PCI/ISA |
|
Available |
|
configuration settings. |
|
|
|
||
|
2. |
If necessary, set ISA adapters to Not |
|
|
|
available to allow PCI adapters to |
|
|
|
properly configure. |
|
|
3. |
Remove any suspect ISA adapters. |
|
|
4. |
Rerun diagnostics. |
|
|
5. |
PCI Adapter |
|
|
|
|
|
1803 PCI/PnP Error! Not Enough Memory |
1. |
Run Setup and verify PCI/ISA |
|
Space Available |
|||
|
configuration settings. |
||
|
|
||
|
2. |
If necessary, set ISA adapters to Not |
|
|
|
available to allow PCI adapters to |
|
|
|
properly configure. |
|
|
3. |
Remove any suspect ISA adapters. |
|
|
4. |
Rerun diagnostics. |
|
|
5. |
PCI Adapter |
|
|
|
|
|
1804 PCI/PnP Error! Not Enough Real |
1. |
Run Setup and verify PCI/ISA |
|
Memory Space Available |
|||
|
configuration settings. |
||
|
|
||
|
2. |
If necessary, set ISA adapters to Not |
|
|
|
available to allow PCI adapters to |
|
|
|
properly configure. |
|
|
3. |
Remove any suspect ISA adapters. |
|
|
4. |
Rerun diagnostics. |
|
|
5. |
PCI Adapter |
|
|
|
|
|
1805 PCI/PnP Error! Adapter ROM |
1. |
Run Setup and verify PCI/ISA |
|
Checksum Error |
|||
|
configuration settings. |
||
|
|
||
|
2. |
If necessary, set ISA adapters to Not |
|
|
|
available to allow PCI adapters to |
|
|
|
properly configure. |
|
|
3. |
Remove any suspect ISA adapters. |
|
|
4. |
Rerun diagnostics. |
|
|
5. |
PCI Adapter |
|
|
|
|
|
76 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
POST Error Code |
FRU/Action |
||
|
|
|
|
180X, 188X |
1. |
Run Setup and verify PCI/ISA |
|
PCI configuration or resource error |
|||
|
configuration settings. |
||
|
|
||
|
2. |
If necessary, set ISA adapters to Not |
|
|
|
available to allow PCI adapters to |
|
|
|
properly configure. |
|
|
3. |
Remove any suspect ISA adapters. |
|
|
4. |
Rerun diagnostics. |
|
|
5. |
PCI Adapter |
|
|
|
|
|
1962 |
1. |
Press F1 to repeat boot sequence. |
|
No operating system found |
|||
|
|
||
|
|
|
|
209X |
1. |
Diskette Drive |
|
|
|||
|
2. |
Diskette Cable |
|
|
|
|
|
20XX |
1. |
BSC Adapter |
|
Not listed above |
|||
|
|
||
|
|
|
|
21XX |
1. |
SCSI Device |
|
|
|||
|
2. |
16-bit AT Fast SCSU adapter |
|
|
3. |
Alternate BSC adapter |
|
|
|
|
|
2401, 2402 |
1. |
Display |
|
If screen colors change |
|||
|
|
||
|
|
|
|
2401, 2402 |
1. |
System Board |
|
If screen colors are OK |
|||
2. |
Display |
||
|
|||
|
|
|
|
2409 |
1. |
Display |
|
|
|||
|
|
|
|
2410 |
1. |
System Board |
|
|
|||
|
2. |
Display |
|
|
|
|
|
2462 |
1. |
Check cable connections |
|
Video memory configuration error |
|||
2. |
Run Setup and verify video |
||
|
|||
|
|
configuration settings |
|
|
3. |
Video Memory Modules |
|
|
4. |
Video Adapter (if installed) |
|
|
5. |
System Board |
|
|
|
|
|
4611, 4630 |
1. |
Multiport/2 Interface Board |
|
|
|||
|
2. |
Multiport/2 Adapter |
|
|
|
|
|
4612, 4613, 4640, 4641 |
1. |
Memory Module Package |
|
|
|||
|
2. |
Multiport/2 Adapter |
|
|
|
|
|
4650 |
1. |
Multiport/2 Interface Cable |
|
|
|||
|
|
|
|
46XX |
1. |
Multiport/2 Adapter |
|
Not listed above |
|||
2. |
Multiport/2 Interface |
||
|
|||
|
|
Board |
|
|
3. |
Memory Module |
|
|
|
|
|
5600 |
1. |
Financial System Controller Adapter |
|
|
|||
|
|
|
|
Chapter 7. Symptom-to-FRU index 77
POST Error Code |
FRU/Action |
||
|
|
|
|
5962 |
1. |
Run Configuration |
|
An IDE device (other than hard drive) |
|||
2. |
CD-ROM Drive |
||
configuration error |
|||
3. |
CD-ROM Adapter |
||
|
|||
|
4. |
Zip or other ATAPI device |
|
|
5. |
System Board |
|
|
6. |
Riser card |
|
|
|
|
|
62XX |
1. |
1st Store Loop Adapter |
|
|
|||
|
2. |
Adapter Cable |
|
|
|
|
|
63XX |
1. |
2nd Store Loop Adapter |
|
|
|||
|
2. |
Adapter Cable |
|
|
|
|
|
64XX |
1. |
Network Adapter |
|
|
|||
|
|
|
|
71XX |
1. |
Voice Adapter |
|
|
|||
|
|
|
|
74XX |
1. |
Video Adapter |
|
|
|||
|
|
(if installed) |
|
|
|
|
|
76XX |
1. |
Page Printer Adapter |
|
|
|||
|
|
|
|
78XX |
1. |
High Speed Adapter |
|
|
|||
|
|
|
|
79XX |
1. |
3117 Adapter |
|
|
|||
|
|
|
|
80XX |
1. |
PCMCIA Adapter |
|
|
|||
|
|
|
|
84XX |
1. |
Speech Adapter |
|
|
|||
|
2. |
Speech Control Assembly. |
|
|
|
|
|
8601, 8602 |
1. |
Pointing Device (Mouse) |
|
|
|||
|
2. |
System Board |
|
|
|
|
|
8603, 8604 Pointing Device Error |
1. |
System Board |
|
|
|||
|
2. |
Pointing Device |
|
|
|
(Mouse) |
|
|
|
|
|
86XX |
1. |
Mouse |
|
Not listed above |
|||
2. |
System Board |
||
|
|||
|
|
|
|
89XX |
1. |
PC Music Adapter |
|
|
|||
|
2. |
MIDI Adapter Unit |
|
|
|
|
|
91XX |
1. |
Optical Drive |
|
|
|||
|
2. |
Adapter |
|
|
|
|
|
96XX |
1. |
SCSI Adapter |
|
|
|||
|
2. |
Any SCSI Device |
|
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
10101, 10102, 10104, 10105, 10106, 10107, |
1. |
Have customer verify correct operating |
|
10108, 10109, 10111, |
|||
|
system device drivers are installed and |
||
10112, 10113, 10114, |
|
||
|
operational. |
||
10115, 10116 |
|
||
2. |
Modem |
||
|
|||
|
|
|
|
78 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
POST Error Code |
FRU/Action |
||
|
|
|
|
10103, 10110, 101171 |
1. |
System Board |
|
|
|||
|
2. |
Data/Fax Modem |
|
|
3. |
Riser card |
|
|
|
|
|
10117 |
1. |
Check system speaker |
|
Not listed above |
|||
2. |
Check PSTN cable |
||
|
|||
|
3. |
External DAA |
|
|
|
(if installed) |
|
|
4. |
Modem |
|
|
|
|
|
10118 |
1. |
Run Diagnostics and verify the correct |
|
|
|||
|
|
operation of the modem slot |
|
|
2. |
Modem |
|
|
|
|
|
10119 |
1. |
Diagnostics detected a non-IBM modem |
|
|
|||
|
2. |
Modem |
|
|
|
|
|
10120 |
1. |
Check PSTN Cable |
|
|
|||
|
2. |
External DAA |
|
|
|
(if installed) |
|
|
3. |
Modem |
|
|
|
|
|
10132, 10133, 10134, |
1. |
Modem |
|
10135, 10136, 10137, |
|||
|
|
||
10138, 10139, 10140, |
|
|
|
10141, 10142, 10143, |
|
|
|
10144, 10145, 10146, |
|
|
|
10147, 10148, 10149, |
|
|
|
10150, 10151, 10152 |
|
|
|
|
|
|
|
10153 |
1. |
Data/Fax Modem |
|
|
|||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
|
|
|
101XX |
1. |
Modem Adapter/A |
|
Not listed above |
|||
2. |
Data/Fax Modem |
||
|
|||
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
10450, 10451, 10490, |
1. |
Run Enhanced Diagnostics |
|
10491, 10492, 10499 |
|||
2. |
Hard Disk Drive |
||
Read/write error |
|||
3. |
System Board |
||
|
|||
|
4. |
Riser card |
|
|
|
|
|
10452 |
1. |
Run Enhanced Diagnostics |
|
Seek test error |
|||
|
|
||
|
|
||
10453 |
Information only |
||
Wrong drive type? |
|
|
|
|
|
|
|
10454 |
1. |
Run Enhanced Diagnostics |
|
Sector buffer test error |
|||
|
|
||
|
|
|
|
10455, 10456 |
1. |
Run Enhanced Diagnostics |
|
Controller error |
|||
|
|
||
|
|
||
10459 |
Information only |
||
Drive diagnostic command error |
|
|
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 79
POST Error Code |
FRU/Action |
||
|
|
|
|
10461 |
1. |
Run Enhanced Diagnostics |
|
Drive format error |
|||
|
|
||
|
|
|
|
10462 |
1. |
Run Enhanced Diagnostics |
|
Controller seek error |
|||
|
|
||
|
|
|
|
10464 |
1. |
Run Enhanced Diagnostics |
|
Hard Drive read error |
|||
|
|
||
|
|
|
|
10467 |
1. |
Run Enhanced Diagnostics |
|
Drive non-fatal seek error |
|||
|
|
||
|
|
|
|
10468 |
1. |
Run Enhanced Diagnostics |
|
Drive fatal seek error |
|||
|
|
||
|
|
|
|
10469 |
1. |
Run Enhanced Diagnostics |
|
Drive soft error count exceeded |
|||
|
|
||
|
|
|
|
10470, 10471, 10472 |
1. |
Run Enhanced Diagnostics |
|
Controller wrap error |
|||
|
|
||
|
|
||
10473 |
Information only |
||
Corrupt data. Low level format might be |
|
|
|
required |
|
|
|
|
|
|
|
10480 |
1. |
Hard Disk Drive (ESDI) |
|
|
|||
|
2. |
Drive Cable |
|
|
3. |
System Board |
|
|
|
|
|
10481 |
1. |
Run Enhanced Diagnostics |
|
ESDI drive D seek error |
|||
|
|
||
|
|
|
|
10482 |
1. |
Run Enhanced Diagnostics |
|
Drive select acknowledgement bad |
|||
|
|
||
|
|
|
|
106X1 |
1. |
Check Configuration |
|
|
|||
|
2. |
Ethernet Adapter |
|
|
|
|
|
10635 |
1. |
Power-off computer, wait ten seconds |
|
|
|||
|
|
then power-on the computer |
|
|
2. |
Ethernet Adapter |
|
|
|
|
|
10651, 10660 |
1. |
Check Cables |
|
|
|||
|
2. |
Ethernet Adapter |
|
|
|
|
|
106XX |
1. |
Ethernet Adapter |
|
Not listed above |
|||
|
|
||
|
|
|
|
107XX |
1. |
5.25-inch External |
|
|
|||
|
|
Diskette Drive |
|
|
2. |
5.25-inch Diskette |
|
|
|
Drive Adapter/A |
|
|
|
|
|
109XX |
1. |
ActionMedia |
|
Check the adapter cables |
|||
|
Adapter/A |
||
|
|
||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
|
|
|
112XX |
1. |
SCSI Adapter |
|
This adapter does not have cache |
|||
2. |
Any SCSI Device |
||
|
|||
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
80 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
POST Error Code |
FRU/Action |
||
|
|
|
|
119XX |
1. |
3119 Adapter |
|
|
|||
|
|
|
|
121XX |
1. |
Modem Adapter |
|
|
|||
|
2. |
Any Serial Device |
|
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
136XX |
1. |
ISDN Primary Rate Adapter |
|
|
|||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
|
|
|
137XX |
1. |
System Board |
|
|
|||
|
|
|
|
141XX |
1. |
Realtime Interface Coprocessor |
|
|
|||
|
|
Portmaster |
|
|
|
Adapter/A |
|
|
|
|
|
143XX |
1. |
Japanese Display Adapter |
|
|
|||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
|
|
|
14710, 14711 |
1. |
System Board Video Adapter |
|
|
|||
|
2. |
Adapter Video Memory |
|
|
|
|
|
148XX |
1. |
Video Adapter |
|
|
|||
|
|
|
|
14901, 14902, |
1. |
Video Adapter |
|
1491X, 14922 |
|||
|
(if installed) |
||
|
|
||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
4. |
Display (any type) |
|
|
|
|
|
14932 |
1. |
External Display |
|
|
|||
|
2. |
Video Adapter |
|
|
|
|
|
161XX |
1. |
FaxConcentrator Adapter |
|
|
|||
|
|
|
|
164XX |
1. |
120 MB Internal Tape Drive |
|
|
|||
|
2. |
Diskette Cable |
|
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
16500 |
1. |
6157 Tape Attachment |
|
|
|||
|
2. |
Adapter |
|
|
|
|
|
16520, 16540 |
1. |
6157 Streaming Tape Drive |
|
|
|||
|
2. |
6157 Tape Attachment Adapter |
|
|
|
|
|
166XX, 167XX |
1. |
Token Ring Adapter |
|
|
|||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
|
|
|
18001 to 18029 |
1. |
Wizard Adapter |
|
|
|||
|
2. |
Wizard Adapter Memory |
|
|
|
|
|
18031 to 18039 |
1. |
Wizard Adapter Cable |
|
|
|||
|
|
|
|
Chapter 7. Symptom-to-FRU index 81
POST Error Code |
FRU/Action |
||
|
|
|
|
185XXXX |
1. |
DBCS Japanese Display Adapter/A |
|
|
|||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
|
|
|
20001 to 20003 |
1. |
Image Adapter/A |
|
|
|||
|
|
Image-I Adapter/A |
|
|
2. |
Memory Module DRAM, VRAM |
|
|
|
|
|
20004 |
1. |
Memory Module DRAM, VRAM |
|
|
|||
|
2. |
Image Adapter/A |
|
|
|
Image-I Adapter/A |
|
|
|
|
|
20005 to 20010 |
1. |
Image Adapter/A |
|
|
|||
|
|
Image-I Adapter/A |
|
|
2. |
Memory Module DRAM, VRAM |
|
|
|
|
|
200XX |
1. |
Image Adapter/A |
|
Not listed above |
|||
2. |
Image-I Adapter/A |
||
|
|||
|
3. |
Memory Module DRAM, VRAM |
|
|
4. |
System Board |
|
|
5. |
Riser card |
|
|
|
|
|
20101 to 20103 |
1. |
Printer/Scanner Option |
|
|
|||
|
2. |
Image Adapter/A |
|
|
3. |
Memory Module DRAM, VRAM |
|
|
|
|
|
20104 |
1. |
Memory Module DRAM, VRAM |
|
|
|||
|
2. |
Printer/Scanner Option |
|
|
3. |
Image Adapter/A |
|
|
|
|
|
20105 to 20110 |
1. |
Printer/Scanner Option |
|
|
|||
|
2. |
Image Adapter/A |
|
|
3. |
Memory Module DRAM, VRAM |
|
|
|
|
|
Image Adapter/A |
1. |
Replace memory module (shown in |
|
Memory Test failure indicated by graphic of |
|||
|
graphic) |
||
adapter |
|
||
|
|
||
|
|
|
|
206XX |
1. |
SCSI-2 Adapter |
|
|
|||
|
2. |
Any SCSI Device |
|
|
3. |
System Board |
|
|
4. |
Riser card |
|
|
|
|
|
208XX |
1. |
Any SCSI Device |
|
Verify there are no duplicate SCSI ID |
|||
|
|
||
settings on the same bus. |
|
|
|
|
|
|
|
210XXXX |
1. |
SCSI Hard Disk Drive |
|
Internal bus, size unknown |
|||
2. |
SCSI Adapter or System Board |
||
210XXX1 |
|||
3. |
SCSI Cable |
||
External bus, size unknown |
|||
|
4. |
SCSI ID Switch (on some models) |
|
|
|
|
|
Tape Drive amber LED remains on |
1. |
Tape Drive |
|
|
|||
|
2. |
SCSI Cable (internal) |
|
|
3. |
SCSI Adapter or System Board |
|
|
|
|
|
82 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
POST Error Code |
FRU/Action |
||
|
|
|
|
Tape Drive green ″in use″ LED fails to come |
1. |
Tape Drive |
|
on |
2. |
SCSI Adapter or System Board |
|
|
|||
|
3. |
SCSI Cable (internal) |
|
|
4. |
SCSI Cable (external) |
|
|
|
|
|
Tape automatically ejected from drive |
1. |
Tape Cassette |
|
|
|||
|
|
Drive |
|
|
|
|
|
SCSI ID on rotary switch does not match |
1. |
Rotary Switch Circuit Board |
|
SCSI ID set in configuration. Verify drive |
|||
2. |
Circuit Board Cable |
||
switches inside cover are set to zero |
|||
3. |
Tape Drive |
||
|
|||
|
|
|
|
Tape sticks or breaks in drive. |
1. |
Tape Cassette |
|
Verify that the tapes used meet ANSI |
|||
|
|
||
standard X3B5 |
|
|
|
|
|
|
|
212XX |
1. |
SCSI Printer |
|
|
|||
|
2. |
Printer Cable |
|
|
|
|
|
213XX |
1. |
SCSI Processor |
|
|
|||
|
|
|
|
214XX |
1. |
WORM Drive |
|
|
|||
|
|
|
|
215XXXC, 215XXXD, 215XXXE, 215XXXU |
1. |
CD-ROM Drive I |
|
If an external device, and power-on LED is |
|||
2. |
CD-ROM Drive II |
||
off, check external voltages |
|||
|
Enhanced CD-ROM Drive II |
||
|
|
||
|
|
Any CD-ROM Drive |
|
|
3. |
SCSI Cable |
|
|
4. |
SCSI Adapter or System Board |
|
|
|
|
|
216XX |
1. |
Scanner |
|
|
|||
|
|
|
|
217XX |
1. |
Rewritable Optical Drive |
|
If an external device, and power-on LED is |
|||
2. |
SCSI Adapter or System Board |
||
off, check external voltages |
|||
3. |
SCSI Cable |
||
|
|||
|
|
|
|
218XX |
1. |
Changer |
|
Check for multi CD tray or jukebox |
|||
|
|
||
|
|
|
|
219XX |
1. |
SCSI Communications Device |
|
|
|||
|
|
|
|
24201Y0, 24210Y0 |
1. |
ISDN/2 Adapter |
|
Be sure wrap plug is attached |
|||
2. |
ISDN/2 Wrap Plug |
||
|
|||
|
3. |
ISDN/2 Communications Cable |
|
|
|
|
|
273XX |
1. |
1 Mbps Micro Channel |
|
|
|||
|
2. |
Infrared LAN Adapter |
|
|
|
|
|
27501, 27503, 27506, 27507 |
1. |
ServerGuard Adapter |
|
|
|||
|
2. |
System Board |
|
|
3. |
Riser card |
|
|
|
|
|
27502, 27504, 27510, 27511, 27533, 27534, |
1. |
ServerGuard Adapter |
|
27536, 27537 |
|||
|
|
||
|
|
|
|
27509 |
1. |
Remove redundant adapters, run Auto |
|
|
|||
|
|
Configuration program, then retest. |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 83
POST Error Code |
FRU/Action |
||
|
|
|
|
27512 |
1. |
WMSELF.DGS diagnostics file is |
|
|
|||
|
|
missing |
|
|
2. |
WMSELF.DGS diagnostics file is incorrect |
|
|
|
|
|
27535 |
1. |
3V Lithium Backup Battery |
|
|
|||
|
2. |
ServerGuard Adapter |
|
|
|
|
|
27554 |
1. |
Internal Temperature out of range |
|
|
|||
|
2. |
ServerGuard Adapter |
|
|
|
|
|
27555, 27556 |
1. |
ServerGuard Adapter |
|
|
|||
|
2. |
Power Supply |
|
|
|
|
|
27557 |
1. |
7.2V NiCad Main Battery Pack |
|
|
|||
|
2. |
ServerGuard Adapter |
|
|
|
|
|
27558, 27559, 27560, 27561 |
1. |
PCMCIA Type II Modem |
|
|
|||
|
2. |
ServerGuard Adapter |
|
|
|
|
|
27562 |
1. |
External Power Control not connected |
|
|
|||
|
2. |
External Power Control |
|
|
3. |
ServerGuard Adapter |
|
|
|
|
|
27563, 27564 |
1. |
External Power Control |
|
|
|||
|
2. |
ServerGuard Adapter |
|
|
|
|
|
275XX |
1. |
Update Diagnostic Software |
|
|
|||
|
|
|
|
27801 to 27879 |
1. |
Personal Dictation System |
|
|
|||
|
2. |
Adapter |
|
|
3. |
System Board |
|
|
|
|
|
27880 to 27889 |
1. |
External FRU |
|
|
|||
|
|
(Speaker, Microphone) |
|
|
|
|
|
999030X |
1. |
Possible hard disk drive problem; see |
|
Hard disk reset failure |
|||
|
“Hard disk drive boot error” on page |
||
|
|
||
|
|
47. |
|
|
|
|
|
84 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Miscellaneous error messages
Message/Symptom |
FRU/Action |
||
|
|
|
|
CMOS Backup Battery inaccurate |
1. |
CMOS Backup Battery (see “Safety |
|
|
|||
|
|
information” on page 187) |
|
|
2. |
System Board |
|
|
|
|
|
Changing colors |
1. |
Display |
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|
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|
|
|
|
Computer will not power-off. See “Power |
1. |
Power Switch |
|
Supply Errors” on page 47. |
|||
2. |
System Board |
||
|
|||
|
3. |
Riser card |
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|
|
|
|
Computer will not RPL from server |
1. |
Ensure that network is in startup |
|
|
|||
|
|
sequence as first device or first device |
|
|
|
after diskette |
|
|
2. |
Ensure that network adapter is enabled |
|
|
|
for RPL |
|
|
3. |
Network adapter (Advise network |
|
|
|
administrator of new MAC address) |
|
|
|
|
|
Computer will not Wake On LAN (if |
1. |
Check power supply and signal cable |
|
applicable) |
|||
|
connections to network adapter |
||
|
|
||
|
2. |
Ensure that the operating system settings |
|
|
|
are set to enable Wake on LAN |
|
|
3. |
Ensure Wake On LAN feature is enabled |
|
|
|
in Setup/Configuration (see “Setup |
|
|
|
Utility program” on page 14) |
|
|
4. |
Ensure network administrator is using |
|
|
|
correct MAC address |
|
|
5. |
Ensure no interrupt or I/O address |
|
|
|
conflicts |
|
|
6. |
Network adapter (advise network |
|
|
|
administrator of new MAC address) |
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|
|
|
|
Dead computer. See “Power Supply Errors” |
1. |
Power Supply |
|
on page 47. |
|||
2. |
System Board |
||
|
|||
|
3. |
Riser card |
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|
Diskette drive in-use light remains on or |
1. |
Diskette Drive |
|
does not light when drive is active. |
|||
2. |
System Board |
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|||
|
3. |
Diskette Drive Cable |
|
|
4. |
Riser card |
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|
Flashing cursor with an otherwise blank |
1. |
System Board |
|
display. |
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2. |
Primary Hard Disk Drive |
||
|
|||
|
3. |
Hard Disk Drive Cable |
|
|
4. |
Riser card |
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|
|
|
|
Incorrect memory size during POST |
1. |
Run the Memory tests |
|
|
|||
|
2. |
Memory Module |
|
|
3. |
System Board |
|
|
|
|
|
Chapter 7. Symptom-to-FRU index 85
Message/Symptom |
FRU/Action |
||
|
|
|
|
″Insert a Diskette″ icon appears with a |
1. |
System Board |
|
known-good diagnostics diskette in the first |
|||
2. |
Diskette Drive Cable |
||
3.5-inch diskette drive. |
|||
3. |
Riser card |
||
|
|||
|
4. |
Network Adapter |
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|
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|
|
Intensity or color varies from left to right of |
1. |
Display |
|
characters and color bars |
|||
2. |
System Board |
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|||
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|
|
No power or fan not running |
1. |
See “Power Supply Errors” on page 47. |
|
|
|||
|
|
|
|
Non-system disk or disk error-type message |
1. |
Diskette Drive |
|
with a known-good diagnostic diskette. |
|||
2. |
System Board |
||
|
|||
|
3. |
Diskette Drive Cable |
|
|
4. |
Riser card |
|
|
|
|
|
Other display symptoms not listed above |
1. |
Display |
|
(including blank or illegible display) |
|||
2. |
System Board |
||
|
|||
|
|
|
|
Power-on indicator or hard disk drive in-use |
1. |
Power Supply |
|
light not on, but computer works correctly |
2. |
System Board |
|
|
|||
|
3. |
LED Cables |
|
|
|
|
|
Printer problems |
1. |
Printer |
|
|
|||
|
|
|
|
Program loads from the hard disk with a |
1. |
Run Setup |
|
known-good diagnostics diskette in the first |
|||
2. |
Diskette Drive |
||
3.5-inch diskette drive |
|||
3. |
Diskette Drive Cable |
||
|
|||
|
4. |
System Board |
|
|
5. |
Riser card |
|
|
6. |
Power Supply |
|
|
|
|
|
RPL computer cannot access programs from |
1. |
If network administrator is using |
|
its own hard disk. |
|||
|
LCCM Hybrid RPL, check startup |
||
|
|
||
|
|
sequence: |
|
|
|
a. First device - network |
|
|
|
b. Second device - hard disk |
|
|
2. |
Hard disk drive |
|
|
|
|
|
RPL computer does not RPL from server |
1. |
Check startup sequence |
|
|
|||
|
2. |
Check the network adapter LED status |
|
|
|
|
|
Serial or parallel port device failure (system |
1. |
External Device Self-Test OK? |
|
board port) |
|||
2. |
External Device |
||
|
|||
|
3. |
Cable |
|
|
4. |
System Board |
|
|
|
|
|
Serial or parallel port device failure (adapter |
1. |
External Device Self-Test OK? |
|
port) |
2. |
External Device |
|
|
|||
|
3. |
Cable |
|
|
4. |
Alternate Adapter |
|
|
5. |
System Board |
|
|
|
|
|
86 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Message/Symptom |
FRU/Action |
||
|
|
|
|
Some or all keys on the keyboard do not |
1. |
Keyboard |
|
work |
|||
2. |
Keyboard Cable |
||
|
|||
|
3. |
System Board |
|
|
|
|
|
Undetermined problems
Check the power supply voltages (see “Power Supply Errors” on page 47. If the voltages are correct, return here and continue with the following steps.
1.Power-off the computer.
2.Remove or disconnect the following components (if installed) one at a time.
a.Non-IBM devices
b.External devices (modem, printer, or mouse)
c.Any adapters
d.Riser card
e.Memory modules
f.Extended video memory
g.External Cache
h.External Cache RAM
i.Hard disk drive
j.Diskette drive
3.Power-on the computer to re-test the system.
4.Repeat steps 1 through 3 until you find the failing device or adapter.
If all devices and adapters have been removed, and the problem continues, replace the system board.
Chapter 7. Symptom-to-FRU index 87
88 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
Chapter 8. FRU listing
Small Desktop Model
Types 6043, 6343, 6790, and 6791
1
|
|
2 |
3 |
4 |
|
17 |
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||
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||
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16 |
18 |
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5 |
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||
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15 |
6 |
7
14 |
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13 |
12 |
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9 |
8 |
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11 |
10 |
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|
Machine Type 6043 |
|
|
|
1 |
Top Cover Assembly (Stealth Black) (models KAU KAS |
49P0174 |
||
|
KAD KAG KAP KAY) |
|
|
|
1 |
Top Cover Assembly (Pearl white) (models KAA KAJ KAW |
49P0173 |
||
|
KAN KAR) |
|
|
|
2 |
Planar EMC Shield Kit (all models) |
|
25P0078 |
|
3 |
Microprocessor - Intel P4 1.8GHz (models KAU KAS KAA |
33P0965 |
||
|
KAJ KAD KAG KAP KAY KAW KAN KAR) |
|
|
|
© Copyright IBM Corp. 2004 |
89 |
|
Machine Type 6043 |
|
|
|
|
3 |
Fan Sink (1.3 - 1.8GHz) (models KAU KAS KAA KAJ KAD |
32P4004 |
|
KAG KAP KAY KAW KAN KAR) |
|
|
|
|
3 |
Retention module kit (all models) |
24P4811 |
|
|
|
4 |
256MB Memory (models KAU KAS KAA KAJ KAD KAG |
10K0060 |
|
KAP KAY KAW KAN KAR) |
|
|
|
|
5 |
System Board W/O POV2 Card (models KAU KAS KAA |
73P0544 |
|
KAJ KAD KAG KAP KAY KAW KAN KAR) |
|
|
|
|
6 |
5.25-in. DASD Bracket (all models) |
24P9875 |
|
|
|
7 |
CD-ROM Drive (48X - BLACK) (models KAU KAS KAD |
33P3203 |
|
KAG KAP KAY) |
|
|
|
|
7 |
CD-ROM Drive (48X - BLACK) (models KAU KAS KAD |
33P3207 |
|
KAG KAP KAY) |
|
|
|
|
7 |
CD-ROM Drive (48X - BLACK) (models KAU KAS KAD |
33P3215 |
|
KAG KAP KAY) |
|
|
|
|
7 |
CD-ROM Drive (48X - BLACK) (models KAU KAS KAD |
33P3211 |
|
KAG KAP KAY) |
|
|
|
|
7 |
CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW |
33P3201 |
|
KAN KAR) |
|
|
|
|
7 |
CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW |
33P3205 |
|
KAN KAR) |
|
|
|
|
7 |
CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW |
33P3209 |
|
KAN KAR) |
|
|
|
|
8 |
5.25-in. EMC Shield (all models) |
19K5548 |
|
|
|
9 |
3.5-in. 1.44 M 2-mode Floppy Disk Drive (models KAU |
75H9550 |
|
KAS KAD KAG KAP KAY KAW KAN KAR) |
|
|
|
|
9 |
3.5-in. 1.44 M 2-mode Floppy Disk Drive (models KAA |
19K1543 |
|
KAJ) |
|
|
|
|
10 |
40GB Hard Drive 7200rpm EIDE ATA-100 (models KAU |
19K1568 |
|
KAS KAA KAJ KAD KAG KAP KAY KAW KAN KAR) |
|
|
|
|
11 |
DASD Rail Soft Mount Assembly (blue) (all models) |
19K5331 |
|
|
|
11 |
DASD Rail Soft Mount Assembly (yellow) (all models) |
23P1327 |
|
|
|
12 |
3.5-in. Floppy Disk Drive Bracket (all models) |
24P9874 |
|
|
|
13 |
Speaker Assembly (all models) |
00N5151 |
|
|
|
14 |
Power Supply 160W PFC (models KAU KAS KAA KAJ |
24P6829 |
|
KAD KAG KAY KAW KAR) |
|
|
|
|
14 |
Power Supply 160W Wide Ranging (models KAP KAN) |
49P2131 |
|
|
|
15 |
Basic Chassis Assembly (all models) |
49P0175 |
|
|
|
16 |
I/O Cam Bracket (all models) |
24P9869 |
|
|
|
17 |
Air Duct (all models) |
49P0163 |
|
|
|
18 |
Link Bracket (all models) |
25P5032 |
|
|
|
|
Air duct w/fan (all models) |
24P9880 |
|
|
|
|
Battery 3.0V (all models) |
33F8354 |
|
|
|
|
Retention Module Kit (all models) |
24P4811 |
|
|
|
|
Dual USB Cable (all models) |
22P1188 |
|
|
|
|
Planar Locating Label (all models) |
24P9864 |
|
|
|
90 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825
|
Machine Type 6043 |
|
|
|
|
|
Bezel Kit (Pearl white) (models KAA KAJ KAW KAN KAR) |
24P9867 |
|
|
|
|
Bezel Kit (Stealth Black) (models KAU KAS KAD KAG |
24P9868 |
|
KAP KAY) |
|
|
|
|
|
Primary IDE Cable (all models) |
24P9870 |
|
|
|
|
Floppy Disk Drive Cable (all models) |
24P9871 |
|
|
|
|
Secondary IDE Cable (all models) |
24P9872 |
|
|
|
|
Pivot Lock 3.5-in. Floppy Disk Drive (all models) |
24P9876 |
|
|
|
|
Pivot Lock 5.25-in. DASD (all models) |
24P9877 |
|
|
|
|
Misc. Hardware Kit (all models) |
24P9878 |
|
|
|
|
CD-ROM Audio Cable (all models) |
75H9219 |
|
|
|
|
Power/LED Cable Assembly (all models) |
37L5092 |
|
|
|
|
Bottom Foot (models KAU KAS KAD KAG KAP KAY) |
03K9655 |
|
|
|
|
Bottom Foot, white (models KAA KAJ KAW KAN KAR) |
25P5035 |
|
|
|
|
Stand (Stealth Black) (models KAU KAS KAD KAG KAP |
25P5033 |
|
KAY) |
|
|
|
|
|
Stand (Pearl White) (models KAA KAJ KAW KAN KAR) |
25P5034 |
|
|
|
|
Mouse 2-button PS/2 (Black) (all models KAU KAS KAD |
10L6149 |
|
KAP KAY) |
|
|
|
|
|
Mouse 2-button PS/2 (White) (all models KAA KAJ KAW |
10L6145 |
|
KAN KAR) |
|
|
|
|
|
16MB nVidia Vanta 4XAGP (all models) |
25P4058 |
|
|
|
|
|
|
|
Recovery CDs Win 2000 - Machine Type 6043 |
|
|
|
|
|
US (models KAU KAS KAA KAD KAG KAP KAY KAW |
TBD |
|
KAN KAR) |
|
|
|
|
|
Japan (models KAJ) |
TBD |
|
|
|
|
|
|
|
Keyboards (PC Next) - Machine Type 6043 |
|
|
|
|
|
US English (Black) (models KAU KAS KAD KAP KAY) |
02K0860 |
|
|
|
|
US English (White) (models KAA KAW KAN KAR) |
02K0805 |
|
|
|
|
Japan (White) (models KAJ) |
02K0844 |
|
|
|
|
|
|
|
Power Cords - Machine Type 6043 |
|
|
|
|
|
Line Cord (models KAU KAS KAA KAG KAP KAW) |
6952301 |
|
|
|
|
Line Cord (models KAA) |
13F9939 |
|
|
|
|
Line Cord (models KAG KAA KAR) |
13F9978 |
|
|
|
|
Line Cord (models KAG KAA) |
14F0032 |
|
|
|
|
Line Cord (models KAG) |
13F9996 |
|
|
|
|
Line Cord (models KAS KAP KAY KAG) |
14F0068 |
|
|
|
|
Line Cord (models KAY) |
36L8879 |
|
|
|
|
Line Cord (models KAJ) |
1838576 |
|
|
|
|
Line Cord (models KAN) |
02K0545 |
|
|
|
Chapter 8. FRU listing 91
|
Power Cords - Machine Type 6043 |
|
|
|
|
|
Line Cord (models KAG) |
14F0086 |
|
|
|
|
Line Cord (models KAG KAA) |
14F0014 |
|
|
|
|
Line Cord (models KAG) |
14F0050 |
|
|
|
|
Machine Type 6343 |
|
|
|
|
1 |
Top Cover Assembly (Stealth Black) (models 91S 91P 13U |
24P9865 |
|
93S 93P 21U 21F 95S 95P 25U 25F 97S 97P 31G CTO 25G) |
|
|
|
|
1 |
Top Cover Assembly (Pearl White) (models 27A 28A) |
24P9863 |
|
|
|
2 |
Planar EMC Shield Kit (all models) |
25P0078 |
|
|
|
3 |
Processor - Intel P4 1.5Ghz (models 91S 91P 13U 93S 93P |
25P5040 |
|
CTO) |
|
|
|
|
3 |
Processor - Intel P4 1.6GHz (models 21U 21F 95S 95P 25U |
25P5114 |
|
25F 97S 97P CTO 25G) |
|
|
|
|
3 |
Processor - Intel P4 1.6GHz (models 21U 21F 95S 95P 25U |
33P0963 |
|
25F 97S 97P CTO 25G 27A 28A) |
|
|
|
|
3 |
Processor - Intel P4 1.8GHz (models 31G CTO) |
25P5115 |
|
|
|
3 |
Processor - Intel P4 1.8GHz (models 31G CTO) |
33P0965 |
|
|
|
3 |
Processor - Intel P4 2.0GHz (model CTO) |
25P6177 |
|
|
|
3 |
Fan Sink (1.9-2.2GHz) (model CTO 91S 91P 13U 93S 93P |
32P4004 |
|
21U 21F 95S 95P 25U 25F 97S 97P 31G 25G 27A 28A) |
|
|
|
|
3 |
Retention Module Kit (all models) |
24P4811 |
|
|
|
4 |
64MB Memory (models 91S 91P CTO) |
10K0056 |
|
|
|
4 |
128MB Memory (models 13U 93S 93P 21U 21F 95S 95P 25U |
10K0058 |
|
25F 97S 97P 31G CTO 25G 27A 28A) |
|
|
|
< |