IBM 2292 User Manual

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Hardw are Maintenance Manual Ty pe s 2292, 2273, 6043, 6343, 6349, 6350, 6790, 679 1, 6792, 6793, 6794, 6795, 6823, 6825

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Hardw are Maintenance Manual Ty pe s 2292, 2273, 6043, 6343, 6349, 6350, 6790, 679 1, 6792, 6793, 6794, 6795, 6823, 6825

©

US

Note: Before using this information and the product it supports, be sure to read the

general information under “Notices” on page 221.

Second Edition (September 2004)

Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

©

Chapter 1. About this manual

This manual contains service and reference information for IBM

This manual is divided into product service sections and a related service section,

follows:

The product service sections include procedures for isolating problems to a FRU,

Symptom-to-FRU Index, additional service information and an illustrated parts

catalog. The related service section includes safety notices and safety information, and

problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety information” on page 187.

Important Safety Information

sure to read all caution and danger statements in this book before performing

any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

®

computers .

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Copyright IBM Corp. 2004

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2

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

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Chapter 2. General checkout

Use this general checkout procedure is for computers supported by this Hardware Maintenance Manual.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed

Aborted, the test programs check the error-return code at test completion. See

“Diagnostics” on page 16.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer

the information supplied with that software package.

Notes:

The default boot for this computer is to start up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

enable beep and memory count and checkpoint code display when a successful POST

occurs, do the following:

Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 14.

Set Power-On Self-Test to Enhanced.

Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system.

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down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 181.

multiple error codes are displayed, diagnose the first error code displayed. the computer hangs with a POST error, go to Chapter 7, “Symptom-to-FRU index,” on

page 47.

the computer hangs and no error is displayed, go to “Undetermined problems” on

page 87.

installed device is not recognized by the diagnostics program, that device might be

defective.

Copyright IBM Corp. 2004

001

Power-off the computer and all external devices. Check all cables and power cords. Make sure the system board is seated properly. Set all display controls to the middle position. Power-on all external devices. Power-on the computer.

Check for the following response:

Readable instructions or the Main Menu.

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DID YOU RECEIVE THE CORRECT RESPONSE?

NO, continue to 002.

YES, proceed to 003.

002

the Power Management feature is enabled, do the following:

Start the Configuration/Setup Utility program. See “Setup Utility program” on page 14.

Select Power Management from the Configuration/Setup Utility program menu.

Select APM.

sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or

Right Arrow (Æ) to change the setting. Select Automatic Hardware Power Management. Set Automatic Hardware Power Management to Disabled.

the problem persists, continue to 003.

003

Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 16.

you receive an error, replace the part that the diagnostic program calls out or

″Symptom-to-FRU Index″ on page Chapter 7, “Symptom-to-FRU index,”

page 47.

the test stops and you cannot continue, replace the last device tested.

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Chapter 3. General information

This IBM

®

computer incorporates many of the latest advances in computer

technology and can be upgraded as your needs change.

Adding hardware options to your computer is an easy way to increase its capabilities. Instructions for installing external and internal options are included in this publication. When adding an option, use these instructions along with the instructions that come with the option.

Access IBM for general information about the use, operation, and maintenance of your computer. Access IBM also contains information to help solve problems and get repair service or other technical assistance.

Identifying your computer

properly install options, you will need to know the machine type/model of your computer. You can find this number on the small label on the front of your computer. An example of the machine type/model number is 6790xxx.

The information in this publication supports several computer types and models. The following illustrations will help you identify your computer.

Copyright IBM Corp. 2004

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Small desktop model computer

Desktop model computer

Microtower model computer

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Features

This section provides an overview of the computer features, preinstalled software, and specifications.

Microprocessor

Intel

®

Pentium

™

with 256 KB of internal L2 cache memory and Intel NetBurst

™

micro-architecture

Memory

Support for three dual in-line memory modules (DIMMs) (some models) 512 KB flash memory for system programs

Internal

drives

3.5-inch, 1.44 MB diskette drive Internal hard disk drive EIDE CD drive or DVD drive

Video

subsystem

AGP video adapter slot on the system board

Audio subsystem

16-bit integrated Sound Blaster Pro compatible audio subsystem

Connectivity

10/100 Mbps integrated Intel ethernet controller that supports the Wake on LAN

®

feature

56k V.90 data/fax PCI modem (some models)

System

management features

Remote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP) Wake on LAN Wake on Ring (in the IBM Setup Utility program, this feature is called Serial Port

Ring Detect for an external modem and Modem Ring Detect for an internal modem)

Remote Administration Automatic power-on startup System Management (SM) BIOS and SM software Ability to store POST hardware test results

Input/output

features

25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP) Two 9-pin serial connectors Four 4-pin, USB connectors

®

PS/2

mouse connector PS/2 keyboard connector RJ-45 Ethernet connector Monitor connector Three audio connectors (line in, line out, and microphone) IEEE 1394 connector (some models)

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Front connectors for microphone and headphone (some models)

Expansion

Drive bays

Small desktop model: Three Desktop model: Four Microtower model: Five

32-bit peripheral component interconnect (PCI) adapter slots

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Small desktop model: Three (supports low profile adapters only) Desktop model: Three Microtower model: Three

One accelerated graphics port (AGP) expansion slot (small desktop model

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supports low profile adapters)

Power

160 W or 185 W power supply with manual voltage selection switch Automatic 50/60 Hz input frequency switching Advanced Power Management support Advanced Configuration and Power Interface (ACPI) support

Security

features

User and administrator passwords Support for the addition of a Rope Clip and lockable cable (varies by mechanical

chassis) Startup sequence control Startup without diskette drive, keyboard, or mouse Unattended start mode Diskette and hard disk I/O control Serial and parallel port I/O control Security profile by device

preinstalled software

IBM

Your computer might come with preinstalled software. If it does, an operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (supported)

Microsoft

®

Windows XP Microsoft Windows 2000 Microsoft Windows NT

®

Workstation Version 4.0

Microsoft Windows 98 Second Edition

®

OS/2

Operating systems (tested for compatibility)

1

Linux

1. The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.

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Specifications

Physical specifications — small desktop model

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DOS

This section lists the physical specifications for your computer.

Dimensions

Height: 104 mm (4.1 in.) Width: 360 mm (14.2 in.) Depth: 412 mm (16.2 in.)

Weight

Minimum configuration as shipped: 8.1 kg (18 lb) Maximum configuration: 9.1 kg (20 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F) System

off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is

the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical

input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.30 kVA

Heat output (approximate) in British thermal units (Btu)

per hour:

Minimum configuration: 257 Btu/hr (75 watts) Maximum configuration: 686 Btu/hr (200 watts)

Airflow

Approximately 0.45 cubic meters every three minutes (16 cubic feet every three minutes) maximum

Acoustical

noise-emission values

Average sound-pressure levels:

operator position: Idle: 38 dBA Operating: 43 dBA bystander position - 1 meter (3.3 ft): Idle: 33 dBA Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 3.75 bels Operating: 4.99 bels

Note: These levels were measured in controlled

acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported

accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: The computer is classified as a Class A or Class

digital device. See the Quick Reference for further

information about this classification.

Note: Power consumption and heat output vary

depending on the number and type of optional features installed and the power-management optional features in use.

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Physical specifications — desktop model

Dimensions

Height: 140 mm (5.5 in.) Width: 425 mm (16.7 in.) Depth: 425 mm (16.7 in)

Weight

Minimum configuration as shipped: 10.0 kg (22 lb) Maximum configuration: 11.4 kg (25.0 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F) System

off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is

the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical

input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.3 kVA

Heat output (approximate) in British thermal units (Btu)

per hour:

Minimum configuration: 257 Btu/hr (75 watts) Maximum configuration: 789 Btu/hr (230 watts)

Airflow

Approximately 0.68 cubic meters every three minutes (24 cubic feet every three minutes) maximum

Acoustical

noise-emission values

Average sound-pressure levels:

operator position: Idle: 38 dBA Operating: 43 dBA bystander position - 1 meter (3.3 ft): Idle: 33 dBA Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels Operating: 5.1 bels

Note: These levels were measured in controlled

acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported

accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: The computer is classified as a Class A or Class

digital device. See the Quick Reference for further

information about this classification.

Note: Power consumption and heat output vary

depending on the number and type of optional features installed and the power-management optional features in use.

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Physical specifications — microtower model

Dimensions

Height: 444.5 mm (17.5 in.) Width: 165.1 mm (6.5 in.) Depth: 497.8 mm (19.6 in.)

Weight

Minimum configuration as shipped: 9.1 kg (20 lb) Maximum configuration: 10.2 kg (22.5 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F) System

off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is

the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Electrical

input

Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.3 kVA

Heat output (approximate) in British thermal units (Btu)

per hour:

Minimum configuration: 257 Btu/hr (75 watts) Maximum configuration: 789 Btu/hr (230 watts)

Airflow

Approximately 0.79 cubic meters every three minutes (28 cubic feet every three minutes) maximum

Acoustical

noise-emission values

Average sound-pressure levels:

operator position: Idle: 38 dBA Operating: 43 dBA bystander position - 1 meter (3.3 ft): Idle: 33 dBA Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels Operating: 5.1 bels

Note: These levels were measured in controlled

acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported

accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: The computer is classified as a Class A or Class

digital device. See the Quick Reference for further

information about this classification.

Note: Power consumption and heat output vary

depending on the number and type of optional features installed and the power-management optional features in use.

Chapter 3. General information

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Available options

The following are some available options:

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External options

Parallel port devices, such as printers and external drives Serial port devices, such as external modems and digital cameras Audio devices, such as external speakers for the sound system USB devices, such as printers, joysticks, and scanners Security device, such as a Rope Clip Monitors IEEE 1394 devices (requires an IEEE 1394 adapter) SCSI devices (requires a SCSI adapter)

Internal options

System memory, called dual in-line memory modules (DIMMs) Adapters

Peripheral component interconnect (PCI) adapters Accelerated graphics port (AGP) adapters Small desktop models support low profile adapters only

Internal drives, such as:

–

drive or DVD drive

drive and DVD drive Hard disk Diskette drives and other removable media drives

the latest information about available options, see the following World Wide

For Web pages:

http://www.ibm.com/pc/us/options/ http://www.pc.ibm.com/support/

can also obtain information by calling the following telephone numbers:

You

Within the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or IBM marketing representative.

Within Canada, call 1-800-565-3344 or 1-800-IBM-4YOU. Outside the United States and Canada, contact your IBM reseller or IBM

marketing representative.

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Chapter 4. Diagnostics

The following tools are available to help identify and resolve hardware-related problems.

Setup Utility program Power-On Self-Test (POST)

POST Beep Codes Error Code Format

Diagnostics program

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Recovery utility

Factory Contents Partial recovery

Repair utility

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Setup Utility program

Attention:

customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

System Summary Product Data Devices and I/O Ports Start Options Date and Time System Security Advanced Setup Power Management

run the Setup Utility program, use the following procedure.

To

Power-off the computer and wait for a few seconds until all in-use lights go off. Power-on the computer. When the Setup Utility prompt appears on the screen during start-up, press F1.

The Setup Utility menu will appear. Follow the instructions on the screen. When finished, select System Summary to verify that any configuration

changes have been accepted.

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Product Recovery Program menu

This computer has recovery and diagnostics programs on a separate hard drive

partition. The Enhanced Diagnostics diskette is not shipped with the machine. To

download the Diagnostics program, see Chapter 4, “Diagnostics,” on page 13.

startup, the machine displays the following prompt:

start the Product Recovery Program, press F11

Attention: Make sure all data is backed up to avoid loss when the Product

Recovery program is used.

After depressing F11, you are given the following options.

Factory Contents

This utility reformats the hard drive and restores all original files.

System utilities

Repair (Windows NT 4.0 and 2000 Only)

This runs the Windows NT 4.0 emergency repair utility.

Run Diagnostics

Runs the IBM Enhanced Diagnostic Program.

Create a Diagnostics Diskette

Creates a bootable diagnostic diskette.

System Information

Displays information about your computer configuration and allows the user

gather system information that would be needed during a Help Center

call.

Create Recovery/Repair Diskette (Disk to Disk Solution Only)

Creates a startable diskette to restore access to the IBM Product Recovery program on the hard disk.

Recovery CD

the event of a Hard Disk Drive failure, a Recovery CD can be used to restore the Hard Disk Drive to the original factory preset. Be sure to use the Recovery CD FRU list to obtain the proper recovery CD for the computer model you are servicing.

Chapter 4. Diagnostics

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Diagnostics

Diagnostics program download

The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see Chapter 7, “Symptom-to-FRU index,” on page 47.

Note: The fans in this system may turn off under normal operation. This is a

noise-level reduction feature, and should not be taken to mean there is something wrong with the system.

download the Diagnostics program, do the following:

http://www.ibm.com/.

Select Support. Select Personal computing from the ″Get product support for″ pull-down menu. Search for the machine type in the ″Quick Path″ box on the left. Select Downloadable files from the options on the left. Select Diagnostics from the pull down menu.

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

The Enter key is used to select a menu item. The Esc key is used to back up to the previous menu. For online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

Press F5 to automatically run all selected tests in all categories. See ″Test Selection″.

From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ″Test Selection″.

Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Esc at any time to stop the testing process.

Press

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 20.

Test selection

select one or more tests, use the following procedure.

Open the corresponding test category. Using the cursor movement keys, highlight the desired test.

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Press the space bar.

selected test is marked by >>. Pressing the space bar again de-selects a test

and removes the chevron. Repeat steps 2 and 3 above to select all desired tests.

Test results

Diagnostics test results will produce the following error code format:

Function

Failure Type DeviceID

Date

ChkDigits

Text

Code

Function Code:

Represents the feature or function within the PC.

Failure Type:

Represents the type of error encountered.

DeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM,

device on the PCI bus.

Date:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

ChkDigits:

Contains a 2-digit check-digit value to ensure the following:

Diagnostics were run on the specified date. Diagnostics were run on the specified IBM computer. The diagnostic error code is recorded correctly.

v

Text:

Description of the error.

See “Diagnostic error codes” on page 49 for error code listings.

Note:

Fixed disk advanced test (FDAT)

PC-Doctor’s (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured highly configurable fixed-disk test suite. The configurable capabilities of FDAT allow users to enable or disable specific tests, enable or disable testing features, control the test log detail, alter testing parameters, etc. FDAT will test for and report most commonly found errors on a fixed-disk drive and is able to test up to 128 SCSI and 4 IDE drives (up to 132 total drives). Drive information is gathered through FDAT’s enumeration of available devices and user specific configuration parameters located in the FDAT.INI. FDAT uses information supplied by these features to indicate specifically what devices are available for test, what tests are available for the device, device properties, etc. Modify the FDAT.INI file in PC Doctor for DOS to change testing parameters

FDAT consists of the following subtests and features.

Fixed-Disk Tests:

Seek Tests: - checks the physical operation of the drive head.

Linear Seek

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Verify Tests: - checks the integrity of the data present on the media.

Linear Verify Random Verify

Surface Scan Tests: - checks the drive media for defects.

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Surface Scan (Linear) Surface Scan (Aggressive) - this is disabled for normal customer use. Surface Scan (Random)

SMART: - checks the SMART functionality for drives that support SMART.

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Start SMART Self-Test Get SMART test results

Other Test Features:

Write-Splice Repair - detects and corrects Error Correction Code errors during

Verify tests.

Auto Spin Down - a gradual spin down of the drive platters to avoid damaging

the media.

Manufacturer Log - an in-depth manufacturer supported log of errors on the

drive.

Multitasking:

allow simultaneous testing of multiple hard drives whenever possible, the FDAT module is written as a set of multitasking functions. Each drive under test can run the same test or run a different test at the same time. Each subtest is written to handle a single test pass and all test variables are kept track of in a structure unique for each drive . However, when testing IDE drives, FDAT will not perform simultaneous testing of IDE drives that are attached to the same IDE cable. For example, if FDAT is testing four IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3 first (master drives), then perform tests on

and 4 (slave drives). FDAT will also perform simultaneous testing on a master

and slave that are on separate IDE cables, but will not perform simultaneous tests

master and slave on the same IDE cable. This generally increases the amount

time needed to test multiple IDE drives. Another limitation of FDAT’S multitasking capability is the use of Ultra DMA (UDMA). Only one drive at a time can access the UDMA channel and the UDMA channel buffer must be kept high in order to maintain a speed advantage over other data transfer modes. In order to use the UDMA channel during testing, users must disable the multitasking feature.

Destructive vs non-destructive testing:

Most of the tests found in FDAT are non-destructive. This means that PCDR will preserve any data that is present on the tested media prior to beginning any destructive operations (i.e. write operations). However, users can run certain tests

destructive mode (i.e. surface scan tests). Destructive tests will speed up testing because FDAT does not preserve the data on the media prior to the test beginning. Unlike non-destructive tests, any data present on the media prior to the test beginning is lost. FDAT allows for enabling or disabling destructive tests, as well

specifying a range of destructive and non-destructive sectors on the tested drive. This is done through the configuration of the FDAT.INI .If destructive and

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non-destructive ranges somehow overlap, then the overlapped area is considered

non-destructive. For example, if users specify both destructive and non-destructive

ranges as the same, then the entire drive is tested as non-destructive.

Quick and Full erase - hard drive

The Diagnostics program offers two hard drive format utilities:

Quick Erase Hard Drive Full Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following

steps.

Destroys the Master Boot Record (MBR) on the hard drive. Destroys all copies of the FAT Table on all partitions (both the master and

backup). Destroys the partition table. Provides messages that warn the user that this is a non-recoverable process.

Chapter 4. Diagnostics

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The Full Erase Hard Drive provides a DOS utility that performs the following steps.

Performs all the steps in Quick Erase. Provides a DOS utility that writes random data to all sectors of the hard drive. Provide an estimate of time to completion along with a visual representation of

completion status. Provides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase

functions.

select the Quick Erase or Full Erase Hard Drive utility, use the following

procedure.

Select the UTILITY option on the toolbar and press Enter. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

view details of a failure or to view a list of test results, use the following

procedure from any test category screen.

Press F3 to activate the log file. Press F3 again to save the file to diskette or F2 to print the file.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

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Chapter 5. External connectors

This chapter shows the various external connectors on your computer to which

you can attach devices, such as external speakers, a printer, or a scanner. Use the

information in this chapter to identify.

Important:

Before you install or remove any option, read “Safety information” on page 187.

These precautions and guidelines will help you work safely.

Locating the connectors on the front of your computer

Small desktop models

Desktop models

Copyright IBM Corp. 2004

1USB connector

2USB connector

21

22

1USB connector 2USB connector

Microtower models

Note: Not all computer models will have the following connectors.

1IEEE 1394 connector 2Microphone connector

4USB connector 5USB connector

3Headphone connector

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Locating the connectors on the rear of your computer

Small desktop

1Mouse connector

2Parallel connector

3Audio line in connector

4Power connector

5PCI slots

6AGP slot

8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector

7Audio line out connector

See “Connector descriptions” on page 25.

Note: Some connectors on the rear of the computer are color-coded to help you to

determine where to connect the cables on your computer.

Chapter 5. External connectors

23

24

Desktop

1Power connector 2Mouse connector 3Parallel connector 4Audio line in connector 5PCI slots 6AGP slot

8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector

7Audio line out connector

See “Connector descriptions” on page 25.

Note: Some connectors on the rear of the computer are color-coded to help you to

determine where to connect the cables on your computer.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Microtower

1Mouse connector

2Keyboard connector

3USB connectors

4Serial connector

5Parallel connector

6Serial connector

7Ethernet connector

See “Connector descriptions.”

Note: Some connectors on the rear of the computer are color-coded to help you to

determine where to connect the cables on your computer.

Connector descriptions

Connector

Mouse connector

Keyboard connector

8 Microphone connector 9 Audio line out connector 10Audio line in connector 11AGP slot 12PCI slots 13Power connector

Description

Used to attach a mouse, trackball, or other pointing device that uses a standard mouse connector.

Used to attach a keyboard that uses a standard keyboard connector.

USB connectors

Used to attach a device that requires a Universal Serial Bus (USB) connection, such as a USB scanner or USB printer. If you have more than four USB devices, you can purchase a USB hub, which you can use to connect additional USB devices.

Chapter 5. External connectors

25

a

26

Serial connectors

Parallel connector

Ethernet connector

Microphone connector

Audio line out connector

Audio line in connector

Used to attach an external modem, serial printer, or other devices that use a 9-pin serial connector.

Used to attach a parallel printer, parallel scanner, or other devices that use a 25-pin parallel connector.

Used to attach an Ethernet cable for a Local Area Network (LAN).

Note: To operate the computer within FCC Class B limits, use

category 5 Ethernet cable.

Used to attach a microphone to your computer when you want to record voice or other sounds on the hard disk if you use speech-recognition software.

Used to send audio signals from the computer to external devices, such as powered stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, or the audio line in connector on a stereo system or other external recording device.

Used to receive audio signals from an external audio device, such as a stereo system. When you attach an external audio device, a cable is connected between the audio line out connector of the device and the audio line in connector of the computer.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

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Chapter 6. Replacing FRUs

These procedures are intended for trained service technicians only.

Important

Before you remove or install any FRU, read “Safety information” on page 187. These procedures and guidlines will help you work safely.

small desktop models

These procedures are for machine types 6043, 6343, 6790, and 6791.

Locating components

The following illustration will help you locate the various components in your

computer.

Copyright IBM Corp. 2004

1Power supply

2PCI slot

3AGP slot

4Support bar

5DIMM 6Hard disk drive 7CD drive or DVD drive 8Diskette drive

27

To

1.

2.

28

Identifying parts on the system board

The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.

See the following illustration for the location of parts on the system board.

1 Microprocessor 2 DIMM connectors (1, 2, 3 left to right) 3 Front panel connector 4 Power connector 5 Diskette drive connector 6 Primary IDE connector 7 Secondary IDE connector 8 Clear CMOS/Recovery jumper

Removing the cover

Important

Read before removing the cover read “Safety information” on page 187 and

“Handling electrostatic discharge-sensitive devices” on page 190.

remove the cover:

Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

Unplug all power cords from electrical outlets.

9 Battery 10SCSI LED connector 11PCI slots 12Front panel audio connector 13CD-ROM audio connector 14AGP slot 1512V Power connector

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1.

2.

3.

4.

5.

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to

7.

a.

b.

to

9. Go to

3.

Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.

Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.

Replacing the microprocessor

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 28. Remove the air baffle covering the microprocessor on the system board by

squeezing the plastic tabs that secure the air baffle to the chassis. Loosen the two captured screws that hold the fan sink in place and pivot them

off the fan sink notches. Gently twist the fan sink to break the thermal grease seal and lift the fan sink

off the microprocessor.

Note: If the thermal grease seal cannot be broken, you can turn on the

computer for a few mimutes to heat the microprocessor and loosen the thermal grease.

Pull out and lift up the processor socket lever to its maximum vertical position

release the microprocessor module.

Gently lift the microprocessor off the microprocessor socket.

Notes:

Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.

When installing the new microprocessor, make sure to reinstall the fan sink

insure proper cooling.

8.

Reverse this procedure to install the new microprocessor.

“Completing the FRU replacement.” on page 45 when the microprocessor

has been installed.

Chapter 6. Replacing FRUs

29

1.

2.

3.

4.

5.

6.

7. Go to

1.

2.

30

Replacing the power supply

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 28. Disconnect all power supply cables from the system board and the drives. See

“Identifying parts on the system board” on page 28. Remove the screws that hold the power supply in place.

Lift the power supply out. Reverse this procedure to install the new power supply.

“Completing the FRU replacement.” on page 45 when the power supply

has been installed.

Replacing the system board

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 28.

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5.

6.

7.

8.

9.

3.

Pivot one of the drive bay latch handles toward the front of the computer and then pivot the drive bay cage upward, as shown, until it is latched in the up position. Repeat this procedure for the remaining drive bay.

Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.

Remove any adapters connected to the system board. Disconnect all cables connected to the system board. See “Identifying parts on

the system board” on page 28. Remove the support bar. See“Locating components” on page 27. Remove the screws that hold the system board to the chassis.

Lift the system board out.

10.

Remove the microprocessor from the system board and install it on the new system board.

11.

Remove the memory modules from the system board and install them on the new system board.

12.

Reverse this procedure to install the new system board.

Chapter 6. Replacing FRUs

31

Go to

1.

2.

3.

4.

5.

6. Go to

32

13.

“Completing the FRU replacement.” on page 45 when the system board

has been installed.

Replacing the speaker

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 28. Disconnect the speaker cable from the system board. See “Identifying parts on

the system board” on page 28. Slide the speaker up and out of the bracket.

Desktop models

Reverse this procedure to install the new speaker.

“Completing the FRU replacement.” on page 45 when the speaker has

been installed.

These procedures are for machine types 2273, 6349, 6792 and 6793.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Locating components

The following illustration will help you locate the various components in your

computer.

1 CD-ROM drive

2 Front USB connector

3 Front USB connector

4 Optional drive bay

5 Hard disk drive

7 DIMMs 8 System board 9 Microprocessor and heat sink 10AGP slot 11PCI slots

6 Diskette drive

Identifying parts on the system board

The system board, also called the planar or motherboard, is the main circuit board in

your computer. It provides basic computer functions and supports a variety of

devices that are IBM-installed or that you can install later.

Chapter 6. Replacing FRUs

33

To

1.

2.

3.

34

See the following illustration for the location of parts on the system board.

1 Microprocessor 2 DIMM connectors (1, 2, 3 left to right) 10SCSI LED connector 3 Front panel connector 4 Power connector 5 Diskette drive connector 6 Primary IDE connector 7 Secondary IDE connector 8 Clear CMOS/Recovery jumper

Removing the cover

Important

Read before removing the cover read “Safety information” on page 187 and

“Handling electrostatic discharge-sensitive devices” on page 190.

remove the cover:

Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

Unplug all power cords from electrical outlets. Disconnect all cables attached to the computer. This includes power cords,

input/output (I/O) cables, and any other cables that are connected to the computer.

9 Battery

11PCI slots 12Front panel audio connector 13CD-ROM audio connector 14AGP slot 1512V Power connector

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2.

3.

4.

5.

6.

to

7.

a.

b.

to

9. Go to

1.

2.

3.

4.

Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.

Replacing the microprocessor

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 34. Remove the air baffle covering the microprocessor on the system board by

squeezing the plastic tabs that secure the air baffle to the chassis. Loosen the two captured screws that hold the fan sink in place and pivot them

off the fan sink notches. Gently twist the fan sink to break the thermal grease seal and lift the fan sink

off the microprocessor.

Note: If the thermal grease seal cannot be broken, you can turn on the

computer for a few mimutes to heat the microprocessor and loosen the thermal grease.

Pull out and lift up the processor socket lever to its maximum vertical position

release the microprocessor module.

Gently lift the microprocessor off the microprocessor socket.

Notes:

Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.

When installing the new microprocessor, make sure to reinstall the fan sink

insure proper cooling.

Reverse this procedure to install the new microprocessor.

8.

“Completing the FRU replacement.” on page 45 when the microprocessor

has been installed.

Replacing the power supply

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 34. Disconnect all power supply cables from the system board and the drives. See

“Identifying parts on the system board” on page 33.

Chapter 6. Replacing FRUs

35

5.

6.

7. Go to

1.

2.

3.

4.

5.

6.

36

4.

Remove the screws that hold the power supply in place.

Lift the power supply out. Reverse this procedure to install the new power supply.

“Completing the FRU replacement.” on page 45 when the power supply

has been installed.

Replacing the system board

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 34. Pivot the drive bay latch handle toward the front of the computer and then

pivot the drive bay cage upward, as shown, until it is latched in the up right position.

Remove any adapters connected to the system board. Disconnect all cables connected to the system board. See “Identifying parts on

the system board” on page 33. Remove the support bar. See“Locating components” on page 33.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

8.

9.

Go to

1.

2.

3.

4.

5.

6. Go to

7.

Remove the screws that hold the system board to the chassis.

Lift the system board out. Remove the microprocessor from the system board and install it on the new

system board.

10.

Remove the memory modules from the system board and install them on the new system board.

11.

Reverse this procedure to install the new system board.

12.

“Completing the FRU replacement.” on page 45 when the system board

has been installed.

Replacing the fan

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 34. Disconnect the fan cable from the system board. See “Identifying parts on the

system board” on page 28. Slide the fan up and out of the bracket.

Reverse this procedure to install the new fan.

“Completing the FRU replacement.” on page 45 when the fan has been

installed.

Microtower models

These procedures are for machine types 2292, 6350, 6794, 6795, 6823, and 6825.

Chapter 6. Replacing FRUs

37

38

Locating components

The following illustration will help you locate the various components in your computer.

1Microprocessor and heat sink 2DIMM 3AGP slot

4PCI adapter 5Power supply

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To

1.

2.

Identifying parts on the system board

The system board, also called the planar or motherboard, is the main circuit board in

your computer. It provides basic computer functions and supports a variety of

devices that are IBM-installed or that you can install later.

See the following illustration for the location of parts on the system board.

1 Microprocessor

2 DIMM connectors (1, 2, 3 left to right)

3 Front panel connector

4 Power connector

5 Diskette drive connector

6 Primary IDE connector

7 Secondary IDE connector

8 Clear CMOS/Recovery jumper

Removing the cover

Important

Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.

remove the cover:

Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

Unplug all power cords from electrical outlets.

9 Battery 10SCSI LED connector 11PCI slots 12Front panel audio connector 13CD-ROM audio connector 14AGP slot 1512V Power connector

Chapter 6. Replacing FRUs

39

4.

1.

2.

3.

4.

40

3.

Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.

Press the cover release button on the left side cover and remove the cover.

Replacing the fan

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 39. Disconnect the fan cable from the system board. See “Identifying parts on the

system board” on page 39. Push in on the tabs holding the fan to the back of the chassis.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

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7. Go to

1.

2.

3.

4.

To

1.

5.

Lift the fan out of the chassis.

Reverse this procedure to install the new fan.

“Completing the FRU replacement.” on page 45 when the fan has been

installed.

Removing the front bezel

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 39. Push in on the blue bezel release arm at the rear of the chassis to disengage the

front bezel from the chassis. Lift the bezel off the front of the computer.

Moving the power supply

perform some operations inside the computer, you might need to move the power supply to access parts of the system board that are difficult to see or hard to reach. Use the following procedure to provide easier access to the system board.

Locate the power supply. See “Locating components” on page 38.

Chapter 6. Replacing FRUs

41

3.

4. To

1.

2.

3.

42

2.

Push the plastic tab to release the power supply.

Move the power supply outward from the computer.

replace the power supply, reverse these steps.

Replacing the microprocessor

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 39. Remove the air baffle covering the microprocessor on the system board by

squeezing the plastic tabs that secure the air baffle to the chassis.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

5.

6.

to

7.

a.

b.

to

9. Go to

1.

2.

3.

4.

5.

6.

4.

Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.

Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.

Note: If the thermal grease seal cannot be broken, you can turn on the

computer for a few mimutes to heat the microprocessor and loosen the thermal grease.

Pull out and lift up the processor socket lever to its maximum vertical position

release the microprocessor module.

Gently lift the microprocessor off the microprocessor socket.

Notes:

Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.

When installing the new microprocessor, make sure to reinstall the fan sink

insure proper cooling.

Reverse this procedure to install the new microprocessor.

8.

“Completing the FRU replacement.” on page 45 when the microprocessor

has been installed.

Replacing the power supply

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 39. Disconnect all power supply cables from the system board and the drives. See

“Identifying parts on the system board” on page 39. Remove the screws that hold the power supply in place.

Lift the power supply out. Reverse this procedure to install the new power supply.

Chapter 6. Replacing FRUs

43

Go to

1.

2.

3.

4.

5.

6.

7.

8.

9.

Go to

1.

2.

3.

4.

44

7.

“Completing the FRU replacement.” on page 45 when the power supply

has been installed.

Replacing the system board

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 39. Remove any adapters connected to the system board. Disconnect all cables connected to the system board. See “Identifying parts on

the system board” on page 39. Remove the screws that hold the system board to the chassis.

Lift the system board out. Remove the microprocessor from the system board and install it on the new

system board. Remove the memory modules from the system board and install them on the

new system board. Reverse this procedure to install the new system board.

10.

“Completing the FRU replacement.” on page 45 when the system board

has been installed.

Replacing the hard disk drive

Shut down your operating system and turn off the computer. Remove the cover. See “Removing the cover” on page 39. Remove the front bezel. See“Removing the front bezel” on page 41. Disconnect the cables attached to the hard disk drive.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

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7.

8. Go to

on

1.

or

2.

3.

4. If

5.

6. If

7.

8.

5.

Push in on the two tabs to rotate the hard disk drive outward.

Push in on the rail guides and slide the hard disk drive out. Reverse this procedure to install the new hard disk drive.

Note: Make sure you obtain the proper Recovery CD to use after installing the

hard disk drive.

“Completing the FRU replacement.” when the system board has been

installed.

Completing the FRU replacement.

After replacing FRUs, you need to install any removed parts, replace the cover, and reconnect any cables, including telephone lines and power cords. Also, depending

the FRU that is replaced, you might need to confirm the updated information in

the IBM Setup Utility program.

Note: When the power cord is first plugged in, the computer might appear to turn

for a few seconds and then turn off. This is a normal sequence to enable the

computer to initialize.

Ensure that all components have been reassembled correctly and that no tools

loose screws are left inside your computer. Make sure the cables are correctly routed and are retained by the cable clips. Close or replace the cover.

your computer is being placed in the vertical position, attach the floor stand.

Attention: To prevent overheating and possible component damage, always

attach the floor stand when placing the computer in the vertical position. Reconnect the external cables and power cords to the computer.

you are replacing the system board, you must update (flash) the BIOS. See

“Flash update procedures” on page 181. Some FRU replacements rquire the configuration to be updated. See “Setup

Utility program” on page 14.

Chapter 6. Replacing FRUs

45

46

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©

Chapter 7. Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with ″General Checkout″. See Chapter 2, “General checkout,” on page 3. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 87.

Notes:

you have both an error message and an incorrect audio response, diagnose the error

message first.

you cannot run the diagnostic tests or you get a diagnostic error code when running a

test, but did receive a POST error message, diagnose the POST error message first.

you did not receive any error message, look for a description of your error symptoms

the first part of this index.

Check the hard disk drive jumper settings before you replace a hard disk drive.

Hard disk drive boot error

hard disk drive boot error (error codes 1962 and I999030X) can have the

following causes.

Error

The start-up drive is not in the boot sequence in configuration.

operating system installed on the boot

drive. The boot sector on the start-up drive is

corrupted.

The drive is defective.

Power Supply Errors

the power-on indicator is not on, the power supply fan is not running, or the

computer will not power-off, use the following procedures.

FRU/Action

Check the configuration and ensure the start-up drive is in the boot sequence.

Install an operating system on the boot drive.

The drive must be formatted, do the following:

Attempt to access and recover (back-up) the failing hard disk drive.

Using the operating systems programs, format the hard disk drive.

Replace the hard disk drive.

Copyright IBM Corp. 2004

Check/Verify

Check the following for proper installation.

Power Cord On/Off Switch connector On/Off Switch Power Supply connector System Board Power Supply connectors Microprocessor(s) connection

Check the power-on switch for continuity.

FRU/Action

Reseat

Power Cord

47

48

Check/Verify

Check the power-on switch for continuity.

FRU/Action

Power-on Switch

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1.

2.

3.

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

1.

2.

3.

1.

2.

3.

1.

2.

1.

2.

1.

2.

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See Chapter 4, “Diagnostics,” on page 13 for the specific type for information about the Diagnostic programs.

the following index, X can represent any number.

Diagnostic Error Code 000-000-XXX

BIOS Test Passed

000-002-XXX

BIOS Timeout

000-024-XXX

BIOS Addressing test failure

000-025-XXX

BIOS Checksum Value error

000-026-XXX

FLASH data error

000-027-XXX

BIOS Configuration/Setup error

000-034-XXX

BIOS Buffer Allocation failure

000-035-XXX

BIOS Reset Condition detected

000-036-XXX

BIOS Register error

000-038-XXX

BIOS Extension failure

000-039-XXX

BIOS DMI data error

000-195-XXX

BIOS Test aborted by user

000-196-XXX

BIOS test halt, error threshold exceeded

FRU/Action

action

Flash the system

System board

Flash the system

System board

Flash the system

Boot block System board

Flash the system

Boot block System board

Run Setup

Flash the system Boot block System board

Reboot the system

Flash the system Run memory test System board

Flash the system

System board

Flash the system

Boot block System board

Flash the system

Adapter card System board

Flash the system

System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU index

49

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1.

2.

1.

2.

1. No

1.

2.

1.

2.

1.

2.

3.

1.

2.

3.

4.

1.

50

Diagnostic Error Code 000-197-XXX

BIOS test warning

000-198-XXX

BIOS test aborted

000-199-XXX

BIOS test failed, cause unknown

000-250-XXX

BIOS APM failure

000-270-XXX

BIOS ACPI failure

001-000-XXX

System Test Passed

001-00X-XXX

System Error

001-01X-XXX

System Error

001-024-XXX

System Addressing test failure

001-025-XXX

System Checksum Value error

001-026-XXX

System FLASH data error

001-027-XXX

System Configuration/Setup error

001-032-XXX

System Device Controller failure

001-034-XXX

System Device Buffer Allocation failure

001-035-XXX

System Device Reset condition detected

001-036-XXX

System Register error

FRU/Action

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

Flash the system

System board

Flash the system

System board

action

System board

Flash the system

System board

Flash the system

System board

Run Setup

Flash the system System board

System board

Reboot the system

Flash the system Run memory test System board

System board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1.

2.

1.

2.

1.

2.

Diagnostic Error Code 001-038-XXX

System Extension failure

001-039-XXX

System DMI data structure error

001-040-XXX

System IRQ failure

001-041-XXX

System DMA failure

001-195-XXX

System Test aborted by user

001-196-XXX

System test halt, error threshold exceeded

001-197-XXX

System test warning

001-198-XXX

System test aborted

001-199-XXX

System test failed, cause unknown

001-250-XXX

System ECC error

001-254-XXX 001-255-XXX 001-256-XXX 001-257-XXX

System DMA error

001-260-XXX 001-264-XXX

System IRQ error

001-268-XXX

System IRQ1 failure

001-269-XXX

System IRQ2 failure

001-270-XXX

System IRQ3 failure

FRU/Action

Adapter card

System board

Flash the system

System board

Power-off/on system and re-test

System board

Power-off/on system and re-test

System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

System board

Device on IRQ1

System board

Device on IRQ2

System board

Device on IRQ3

System board

Chapter 7. Symptom-to-FRU index

51

1.

2.

1.

2.

1.

2.

3.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

3.

1.

2.

1.

2.

1.

2.

1.

2.

1.

52

Diagnostic Error Code 001-271-XXX

System IRQ4 failure

001-272-XXX

System IRQ5 failure

001-273-XXX

System IRQ6 (diskette drive) failure

001-274-XXX

System IRQ7 failure

001-275-XXX

System IRQ8 failure

001-276-XXX

System IRQ9 failure

001-277-XXX

System IRQ10 failure

001-278-XXX

System IRQ11 failure

001-279-XXX

System IRQ12 failure

001-280-XXX

System IRQ13 failure

001-281-XXX

System IRQ14 (hard disk drive) failure

001-282-XXX

System IRQ15 failure

001-286-XXX 001-287-XXX 001-288-XXX

System Timer failure

001-292-XXX

System CMOS RAM error

001-293-XXX

System CMOS Battery

001-298-XXX

System RTC date/time update failure

001-299-XXX

System RTC periodic interrupt failure

001-300-XXX

System RTC Alarm failure

FRU/Action

Device on IRQ4

System board

Device on IRQ5

System board

Diskette Cable

Diskette drive System board

Device on IRQ7

System board

Device on IRQ8

System board

Device on IRQ9

System board

Device on IRQ10

System board

Device on IRQ11

System board

Device on IRQ12

System board

Device on IRQ13

System board

Hard disk drive cable

Hard disk drive System board

Device on IRQ15

System board

Run Setup and re-test

System board

Battery

System board

Flash the system

System board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

1. No

1.

2.

1.

2.

1.

2.

3.

1.

2.

1.

2.

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

Diagnostic Error Code 001-301-XXX

System RTC Century byte error

005-000-XXX

Video Test Passed

005-00X-XXX

Video error

005-010-XXX 005-011-XXX 005-012-XXX 005-013-XXX

Video Signal failure

005-016-XXX

Video Simple Pattern test failure

005-024-XXX

Video Addressing test failure

005-025-XXX

Video Checksum Value error

005-027-XXX

Video Configuration/Setup error

005-031-XXX

Video Device Cable failure

005-032-XXX

Video Device Controller failure

005-036-XXX

Video Register error

005-038-XXX

System BIOS extension failure

005-040-XXX

Video IRQ failure

005-195-XXX

Video Test aborted by user

005-196-XXX

Video test halt, error threshold exceeded

FRU/Action

Flash the system

System board

action

Video card, if installed

System board

Video card, if installed

System board

Video Ram

Video card, if installed System board

Video card, if installed

System board

Video card, if installed

System board

Run Setup

Video drivers update Video card, if installed System board

Video cable

Monitor Video card, if installed System board

Video card, if installed

System board

Video card, if installed

System board

Video card, if installed

System board

Video card, if installed

System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Chapter 7. Symptom-to-FRU index

53

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1.

2.

1. No

1.

2.

3.

1.

2.

1.

2.

1. If a

it is

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1.

2.

3.

54

Diagnostic Error Code 005-197-XXX

Video test warning

005-198-XXX

Video test aborted

005-199-XXX

Video test failed, cause unknown

005-2XX-XXX 005-3XX-XXX

Video subsystem error

006-000-XXX

Diskette interface Test Passed

006-0XX-XXX

Diskette interface error

006-195-XXX

Diskette interface Test aborted by user

006-196-XXX

Diskette interface test halt, error threshold exceeded

006-197-XXX

Diskette interface test warning

006-198-XXX

Diskette interface test aborted

006-199-XXX

Diskette interface test failed, cause unknown

006-25X-XXX

Diskette interface Error

FRU/Action

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

Video card, if installed

System board

action

Diskette drive Cable

Diskette drive System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

component is called out, make sure

connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

Diskette drive cable

Diskette drive System board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1. No

1.

2.

3.

1.

2.

1.

2.

3.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1.

2.

1. No

Diagnostic Error Code 011-000-XXX

Serial port Interface Test Passed

011-001-XXX

Serial port Presence

011-002-XXX 011-003-XXX

Serial port Timeout/Parity error

011-013-XXX 011-014-XXX

Serial port Control Signal/Loopback test failure

011-015-XXX

Serial port External Loopback failure

011-027-XXX

Serial port Configuration/Setup error

011-03X-XXX 011-04X-XXX

Serial port failure

011-195-XXX

Serial port Test aborted by user

011-196-XXX

Serial port test halt, error threshold exceeded

011-197-XXX

Serial port test warning

011-198-XXX

Serial port test aborted

011-199-XXX

Serial port test failed, cause unknown

011-2XX-XXX

Serial port signal failure

014-000-XXX

Parallel port Interface Test Passed

FRU/Action

action

Remove external serial device, if present

Run setup, enable port System board

System board

Wrap plug

System board

Run Setup, enable port

Flash the system System board

System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

External serial device

System board

action

Chapter 7. Symptom-to-FRU index

55

1.

2.

3.

1.

2.

1.

2.

3.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1.

2.

1. No

1.

2.

56

Diagnostic Error Code 014-001-XXX

Parallel port Presence

014-002-XXX 014-003-XXX

Parallel port Timeout/Parity error

014-013-XXX 014-014-XXX

Parallel port Control Signal/Loopback test failure

014-015-XXX

Parallel port External Loopback failure

014-027-XXX

Parallel port Configuration/Setup error

014-03X-XXX 014-04X-XXX

Parallel port failure

014-195-XXX

Parallel port Test aborted by user

014-196-XXX

Parallel port test halt, error threshold exceeded

014-197-XXX

Parallel port test warning

014-198-XXX

Parallel port test aborted

014-199-XXX

Parallel port test failed, cause unknown

014-2XX-XXX 014-3XX-XXX

Parallel port failure

015-000-XXX

USB port Interface Test Passed

015-001-XXX

USB port Presence

FRU/Action

Remove external parallel device, if present

Run setup, enable port System board

System board

Wrap plug

System board

Run Setup, enable port

Flash the system System board

System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

External parallel device

System board

action

Remove USB device(s) and re-test

System board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

1.

2.

1.

2.

1.

2.

3.

4.

1.

2.

1.

2.

3.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1. No

1.

2.

Diagnostic Error Code 015-002-XXX

USB port Timeout

015-015-XXX

USB port External Loopback failure

015-027-XXX

USB port Configuration/Setup error

015-032-XXX

USB port Device Controller failure

015-034-XXX

USB port buffer allocation failure

015-035-XXX

USB port Reset condition detected

015-036-XXX

USB port Register error

015-040-XXX

USB port IRQ failure

015-195-XXX

USB port Test aborted by user

015-196-XXX

USB port test halt, error threshold exceeded

015-197-XXX

USB port test warning

015-198-XXX

USB port test aborted

015-199-XXX

USB port test failed, cause unknown

018-000-XXX

PCI Card Test Passed

018-0XX-XXX

PCI Card Failure

FRU/Action

Remove USB device(s) and re-test

System board

Remove USB device(s) and re-test

System board

Flash the system

System board

Reboot the system

Flash the system Run memory test System board

Remove USB device(s) and re-test

System board

Run setup and check for conflicts

Flash the system System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

action

Riser card, if installed

System board

Chapter 7. Symptom-to-FRU index

57

1.

2.

3.

1.

2.

1.

2.

3.

4.

1.

2.

3. Go to

1. Go to

2.

3.

1.

2.

3.

1. No

1.

2.

3.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

58

Diagnostic Error Code 018-195-XXX

PCI Card Test aborted by user

018-196-XXX

PCI Card test halt, error threshold exceeded

018-197-XXX

PCI Card test warning

018-198-XXX

PCI Card test aborted

018-199-XXX

PCI Card test failed, cause unknown

018-250-XXX

PCI Card Services error

020-000-XXX

PCI Interface Test Passed

020-0XX-XXX

PCI Interface error

020-195-XXX

PCI Test aborted by user

020-196-XXX

PCI test halt, error threshold exceeded

020-197-XXX

PCI test warning

020-198-XXX

PCI test aborted

FRU/Action

PCI card

Information Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

Make sure the component that is called out is connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

PCI card

Riser card, if installed System board

action

PCI card

Riser card, if installed System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1. Go to

2.

3.

1.

2.

3.

1. No

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1. No

Diagnostic Error Code 020-199-XXX

PCI test failed, cause unknown

020-262-XXX

system error

PCI

025-000-XXX

interface Test Passed

IDE

025-00X-XXX 025-01X-XXX

IDE interface failure

025-027-XXX

IDE interface Configuration/Setup error

025-02X-XXX 025-03X-XXX 025-04X-XXX

IDE Interface failure

025-195-XXX

IDE interface Test aborted by user

025-196-XXX

IDE interface test halt, error threshold exceeded

025-197-XXX

IDE interface test warning

025-198-XXX

IDE interface test aborted

025-199-XXX

IDE interface test failed, cause unknown

030-000-XXX

SCSI interface Test Passed

FRU/Action

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

PCI card

Riser card, if installed System board

action

IDE signal cable

Check power supply IDE device System board

IDE signal cable

Flash the system IDE device System board

IDE signal cable

Check power supply IDE device System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section Flash the system and re-test Replace component under function test

action

Chapter 7. Symptom-to-FRU index

59

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1. No

1.

2.

3.

4.

1.

2.

60

Diagnostic Error Code 030-00X-XXX

030-01X-XXX

SCSI interface failure

030-027-XXX

SCSI interface Configuration/Setup error

030-03X-XXX 030-04X-XXX

SCSI interface error

030-195-XXX

SCSI interface Test aborted by user

030-196-XXX

SCSI interface test halt, error threshold exceeded

030-197-XXX

SCSI interface test warning

030-198-XXX

SCSI interface test aborted

030-199-XXX

SCSI interface test failed, cause unknown

035-000-XXX

RAID interface Test Passed

035-0XX-XXX

RAID interface Failure

035-195-XXX

RAID interface Test aborted by user

FRU/Action

SCSI signal cable

Check power supply SCSI device SCSI adapter card, if installed System board

SCSI signal cable

Flash the system SCSI device SCSI adapter card, if installed System board

SCSI signal cable

Check power supply SCSI device SCSI adapter card, if installed installed System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

action

RAID signal cable

RAID device RAID adapter card, if installed System board

Information

Re-start the test, if necessary

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1. No

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

Diagnostic Error Code 035-196-XXX

RAID interface test halt, error threshold exceeded

035-197-XXX

RAID interface test warning

035-198-XXX

RAID interface test aborted

035-199-XXX

RAID interface test failed, cause unknown

071-000-XXX

Audio port Interface Test Passed

071-00X-XXX 071-01X-XXX 071-02X-XXX

port error

Audio

071-03X-XXX

Audio port failure

071-04X-XXX

Audio port failure

071-195-XXX

Audio port Test aborted by user

071-196-XXX

Audio port test halt, error threshold exceeded

071-197-XXX

Audio port test warning

071-198-XXX

Audio port test aborted

FRU/Action

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

action

Run Setup

Flash the system System board

Speakers

Microphone Audio card, if installed System board

Run Setup

Audio card, if installed System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

Chapter 7. Symptom-to-FRU index

61

1. Go to

2.

3.

1.

2.

3.

1. No

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1. No

1.

2.

1.

2.

1.

2.

1.

2.

3.

1.

2.

62

Diagnostic Error Code 071-199-XXX

Audio port test failed, cause unknown

071-25X-XXX

Audio port failure

080-000-XXX

Game Port interface Test Passed

080-XXX-XXX

Game Port interface Error

080-195-XXX

Game Port interface Test aborted by user

080-196-XXX

Game Port interface test halt, error threshold exceeded

080-197-XXX

Game Port interface test warning

080-198-XXX

Game Port interface test aborted

080-199-XXX

Game Port interface test failed, cause unknown

086-000-XXX

Mouse Port interface Test Passed

086-001-XXX

Mouse Port interface Presence

086-032-XXX

Mouse Port interface Device controller failure

086-035-XXX

Mouse Port interface Reset

086-040-XXX

Mouse Port interface IRQ failure

086-195-XXX

Mouse Port interface Test aborted by user

FRU/Action

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

Speakers

Audio card, if installed System board

action

Remove the game port device and re-test the system

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

action

Mouse

System board

Mouse

System board

Mouse

System board

Run Setup

Mouse System board

Information

Re-start the test, if necessary

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

1.

2.

3.

4.

1. If a

is

2.

3. Go to

1. Go to

2.

3.

1. No

1.

2.

1.

2.

1.

2.

1.

2.

3.

4.

1.

2. Go to

1. If a

it is

2. Go to

3.

4.

1. No

1.

2.

Diagnostic Error Code 086-196-XXX

Mouse Port interface test halt, error threshold exceeded

086-197-XXX

Mouse Port interface test warning

086-198-XXX

Mouse Port interface test aborted

086-199-XXX

Mouse Port interface test failed, cause unknown

089-000-XXX

Microprocessor Test Passed

089-XXX-XXX

Microprocessor failure

089-195-XXX

Microprocessor Test aborted by user

089-196-XXX

Microprocessor test halt, error threshold exceeded

089-197-XXX

Microprocessor test warning

089-198-XXX

Microprocessor test aborted

089-199-XXX

Microprocessor test failed, cause unknown

170-000-XXX

Voltage Sensor(s) Test Passed

170-0XX-XXX

Voltage Sensor(s) failure

FRU/Action

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure it

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

action

Microprocessor(s)

System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

Flash the system and re-test

the ″Undetermined problems″

section

component is called out, make sure

connected and/or enabled

the ″Undetermined problems″

section Flash the system and re-test Replace component under function test

action

Flash system

System board

Chapter 7. Symptom-to-FRU index

63

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

1. Go to

2.

3.

1.

2.

1.

2.

3.

1. No

1.

2.

1.

2.

1.

2.

1.

2.

3.

4.

1. If a

it is

2.

3. Go to

64

Diagnostic Error Code 170-195-XXX

Voltage Sensor(s) Test aborted by user

170-196-XXX

Voltage Sensor(s) test halt, error threshold exceeded

170-197-XXX

Voltage Sensor(s) test warning

170-198-XXX

Voltage Sensor(s) test aborted

170-199-XXX

Voltage Sensor(s) test failed, cause unknown

170-250-XXX 170-251-XXX

Voltage Sensor(s) Voltage limit error

170-254-XXX

Voltage Sensor(s) Voltage Regulator Module error

175-000-XXX

Thermal Sensor(s) Test Passed

175-0XX-XXX

Thermal Sensor(s) failure

175-195-XXX

Thermal Sensor(s) Test aborted by user

175-196-XXX

Thermal Sensor(s) test halt, error threshold exceeded

175-197-XXX

Thermal Sensor(s) test warning

175-198-XXX

Thermal Sensor(s) test aborted

FRU/Action

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

the ″Undetermined problems″

section

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

Power supply

System board

Voltage Regulator Module (VRM)

Microprocessor System board

action

Flash system

System board

Information

Re-start the test, if necessary

Press F3 to review the log file

Re-start the test to reset the log file

Make sure the component that is called out is connected and/or enabled

Re-run test Component that is called out in warning

statement Component under test

component is called out, make sure

connected and/or enabled

Flash the system and re-test

″Undetermined problems″ section

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1. Go to

2.

3.

1.

2.

3.

4.

1. No

1.

2.

1.

2. C2

3.

1. No

1.

by

2.

1. No

1.

2.

3.

1. No

1.

2.

3.

4.

1. No

1.

2.

3.

4.

1. No

1.

2.

3.

4.

Diagnostic Error Code 175-199-XXX

Thermal Sensor(s) test failed, cause unknown

175-250-XXX 175-251-XXX

Thermal Sensor(s) limit error

185-000-XXX

Asset Security Test Passed

185-XXX-XXX

Asset Security failure

185-278-XXX

Asset Security Chassis Intrusion

201-000-XXX

System Memory Test Passed

201-XXX-XXX

System Memory error

202-000-XXX

System Cache Test Passed

202-XXX-XXX

System Cache error

206-000-XXX

Diskette Drive Test Passed

206-XXX-XXX

Diskette Drive error

215-000-XXX

CD-ROM Drive Test Passed

215-XXX-XXX

CD-ROM Drive error

217-000-XXX

Hard Disk Drive Test Passed

217-25X-XXX 217-26X-XXX

Hard Disk Drive (IDE) error

FRU/Action

the ″Undetermined problems″

section

Flash the system and re-test Replace component under function test

Check fans

Check Power supply Microprocessor System board

action

Flash system

System board

Assure Asset Security Enabled

Cover Switch

System board

action

Replace the memory module called out

the test

System board

action

Cache, if removable

System board Microprocessor

action

Diskette Drive Cable

Check power supply voltages Diskette drive System board

action

CD-ROM Drive Cable

Check power supply voltages CD-ROM drive System board

action

Hard Disk Drive Cable

Check power supply voltages Hard Disk drive (IDE) System board

Chapter 7. Symptom-to-FRU index

65

1.

2.

3.

4.

5.

1. No

1.

2.

3.

1. No

1.

2.

3.

1. No

1.

1. No

1.

2.

3.

4.

5.

1. No

1.

66

Diagnostic Error Code 217-28X-XXX

217-29X-XXX

Hard Disk Drive (SCSI) error

220-000-XXX

Hi-Capacity Cartridge Drive Test Passed

220-XXX-XXX

Hi-Capacity Cartridge Drive error

301-XXX-XXX

Keyboard error

301-000-XXX

Keyboard Test Passed

302-000-XXX

Mouse Test Passed

302-XXX-XXX

Mouse error

303-000-XXX

Joystick Test Passed

303-XXX-XXX

Joystick error

305-000-XXX

Monitor DDC Test Passed

305-250-XXX

Monitor DDC self test failure

415-000-XXX

Modem

Test Passed

415-XXX-XXX

Modem error

FRU/Action

Hard Disk Drive Cable

Check power supply voltages Hard Disk drive (SCSI) SCSI adapter card System board

action

Remove the Hi-Capacity Cartridge Drive and re-test the system

Keyboard

Check and test mouse System board

action

Mouse

Check and test Keyboard System board

action

Remove the Joystick and re-test the system

action

Run Setup to enable DDC

Cable Monitor Video card System board

action

Remove the Modem and re-test the system

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

v

v A

v

v A

v

4

1.

2.

1.

2.

1.

2.

1.

2.

3.

1.

2.

1.

2.

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps 1-2-X

Description

One beep

pause (or break)

Two beeps

pause (or break)

Any number of breaks

Four continuous beeps

Use the following table to diagnose beep symptoms.

Beep Symptom 1-1-3

CMOS read-write error

1-2-2-3

ROM BIOS check error

1-2-1

Programmable Interval Timer failed

1-2-2 DMA Initialization failed

1-2-3 DMA page register write/read failed

1-2-4 RAM refresh verification failed

1-3-3-1 1st 64K RAM test failed

1-3-2 1st 64K RAM parity test failed

2-2-3-1

Interrupt vector loading test failed

2-1-1 Secondary DMA register failed

2-1-2

Primary DMA register failed

2-1-3 Primary interrupt mask register failed

2-1-4 Secondary interrupt mask register

failed

2-2-1 Interrupt vector loading failed

1-3-1-3 Keyboard controller failed

2-2-3

CMOS power failure and checksum checks failed

FRU/Action

Run Setup

System Board

DIMM

System Board

DIMM System Board

DIMM

Processor System Board

System Board

Keyboard

Battery

System Board

Chapter 7. Symptom-to-FRU index

67

1.

2.

1.

2.

1.

2.

3.

68

Beep Symptom 2-2-4 CMOS configuration info validation

failed

2-3-1 Screen initialization failed

2-3-2 Screen memory failed

2-3-3 Screen retrace failed

1-2 Search for video ROM failed

All other beep code sequences

Continuous beep

Repeating short beeps

FRU/Action

Battery

System Board

Jumper on J28

System Board

Keyboard stuck key

Keyboard Cable System Board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

No

1.

No

1.

2.

3.

4.

5.

6.

7.

No-beep symptoms

Symptom/Error

beep during POST but computer works

correctly.

beep during POST.

FRU/Action

System Board

See “Undetermined problems” on page

87.

System Board Memory Module Any Adapter or Device Riser Card Power Cord Power Supply

Chapter 7. Symptom-to-FRU index

69

v

To

1.

2.

If

In

1.

2.

3.

4.

1.

2.

70

POST error codes

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations.

the POST finishes without detecting any problems, a single beep sounds and the

If first screen of the operating system or application program appears.

Note:

Type 6029 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

Checks some basic system-board operations Checks the memory operation Starts the video operation Verifies that the diskette drive is working Verifies that the hard disk drive is working

enable beep and memory count and checkpoint code display when a successful POST

occurs, do the following:

Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 14.

Set Power-On Self-Test to Enhanced.

the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

the following index, X can represent any number.

POST Error Code 000

SCSI Adapter not enabled

02X

08X

Check SCSI terminator installation.

101

System board interrupt failure

102

System board timer error

106

110

System board memory parity error

FRU/Action

Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.

SCSI Adapter

SCSI Cable

SCSI Terminator SCSI Device SCSI Adapter

System Board

Memory Module

System Board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

3.

4.

1.

2.

3.

1.

2. L2

3.

1.

2.

1.

2.

3.

1.

2.

3.

4.

5.

1.

2.

3.

1.

2.

1.

on

2.

No

1.

2.

POST Error Code 111

I/O channel parity error

114

Adapter ROM error

129

Internal cache test error

135 Fan failure

151

System board failure

161

Bad CMOS battery

162

Configuration mismatch

163

Date and Time Incorrect

164

Memory Size Error

166

Boot Block Check Sum Error

167

Processor BIOS Update Found

FRU/Action

Reseat adapters

Any adapter Riser card System Board

Adapter Memory

System Board Riser card

Processor

Cache Memory

System Board

Fan

System board

System Board

Run Setup

CMOS Backup Battery (see “Safety information” on page 187)

System Board

Run Setup and verify Configuration

Had a device been added, removed, changed location? If not, suspect that device.

Power-on external devices first, then power-on computer

CMOS Backup Battery (see “Safety information” on page 187) System Board

System Board

Time and Date Set

CMOS Backup Battery (see “Safety information” on page 187)

System Board

Run Setup. Check System Summary menu for memory size change. (See “Setup Utility program” on page 14.)

Run the Extended Memory Diagnostic tests

Run Flash Recovery using Boot Block. See “Flash recovery boot block jumper”

page 183.

System Board

Run Setup. Check Stepping level for the BIOS level needed, then perform the flash update.

Processor

Chapter 7. Symptom-to-FRU index

71

1.

2.

1. C2

1.

2.

1.

2.

3.

1.

2.

1.

2.

3.

72

POST Error Code 168

Alert on LAN error

17X, 18X

175 Primary Copy of Secure Data is

damaged

176 The System has been tampered with

177

Corrupted Administrator Password

178

179 Boot Integrity Services Segment Error

183

184

Asset Control Antenna not detected

185

Corrupted boot sequence

186 Security Hardware Control Logic Error

187

189

190

System Security: Invalid Remote Change Requested

191 System Security: IBM Embedded

Security Hardware Reset

193 System Security: IBM Embedded

Security Hardware Removed

194 System Security: Asset ID Antenna has

been Removed

195 System Security: Asset ID Antenna has

been Installed

196 System Tampered Cleared

1XX

Not listed above

201, 20X

Memory data error

FRU/Action

Run Setup. Check to see that Ethernet and Alert on LAN are enabled.

System Board

Security

Run Configuration. See “Setup Utility program” on page 14.

System Board

Covers were removed from the computer

System Board

Enter the administrator password

Make sure Asset Care and Asset ID are enabled in Configuration/Setup

RFID Antenna System Board

Set configuration and reinstall the boot sequence

System Board

Clear Administration password

System Board

More than three password attempts were made to access the computer

System Board

Run Enhanced Diagnostics Memory Test

Memory Module System Board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

1. L2

2.

1.

2.

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

1.

2.

3.

1.

2.

1.

2.

3.

4.

1.

2.

1.

2.

3.

4.

5.

1.

2.

3.

4.

1.

POST Error Code 225

229

External cache test error

262

POST detected a base memory or extended memory type error

301 Keyboard Error

303

With an 8603 error

303

With no 8603 error

3XX

Not listed above

5XX

601

602

604

And able to run diagnostics

605

POST cannot unlock the diskette drive

662 Configuration Change has occured

FRU/Action

Unsupported Memory

Cache Memory

System Board

Run Setup. Check System Summary menu for memory. (See “Setup Utility program” on page 14.)

Run the Extended Memory Diagnostic tests.

Keyboard

Keyboard Cable System Board

Mouse

Keyboard Keyboard Cable System Board

Keyboard

Keyboard Cable System Board

Keyboard

Keyboard Cable System Board

Video Adapter (if installed)

System Board

Diskette Drive A

Diskette Drive Cable System Board Riser card

Bad Diskette?

Verify Diskette and retry

Run Setup and verify diskette configuration settings

Diskette Drive A/B Diskette Drive Cable System Board Riser card

Diskette Drive

Diskette Drive Cable System Board Riser card

Diskette drive configuration error or wrong diskette drive type; run Setup Configuration

Chapter 7. Symptom-to-FRU index

73

1.

2.

3.

4.

5.

6.

1.

2.

3.

1.

2.

1.

2.

3.

1.

2.

1.

2.

3.

4.

5.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

74

POST Error Code 6XX

Not listed above

762

Math coprocessor configuration error

7XX

Not listed above

962

Parallel port configuration error

9XX

1047

107X

Check SCSI terminator installation

1101

Serial connector error, possible system board failure

1101, 1102, 1106, 1108, 1109

1107

1102

Card selected feedback error

1103

Port fails register check

1106

Serial option cannot be turned off

1107

1110

Register test failed

1116

Interrupt error

FRU/Action

Diskette Drive

System Board Riser card External Drive Adapter Diskette Drive Cable Power Supply

Run Setup

Processor System Board

Processor

System Board

Run Configuration

Parallel Adapter (if installed) System Board

Printer

System Board

16-Bit AT

™

Fast SCSI Adapter

Check SCSI terminator installation

SCSI Cable SCSI Terminator SCSI Device SCSI Adapter

Run Enhanced Diagnostics

System Board

Any Serial Device

Communications Cable

System Board

Run Enhanced Diagnostics

System Board

Run Enhanced Diagnostics

System Board

Serial Device Cable

System Board

Run Enhanced Diagnostics

System Board

Run Enhanced Diagnostics

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

3.

1.

2.

1.

2.

3.

1.

2.

1.

No

1.

2.

1.

2.

3.

4.

5.

POST Error Code 1117

Failed baud rate test

1162

Serial port configuration error

11XX

Not listed above

1201

1202, 1206, 1208, 1209, 12XX

1207

13XX

1402

Printer not ready

1403

paper error, or interrupt failure

1404

System board timeout failure

1405

Parallel adapter error

1406

Presence test error

14XX

Not listed above. Check printer before replacing system board

15XX

1692

Boot sequence error

16XX

1762

Hard disk drive configuration error

1780 (Disk Drive 0) 1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3)

FRU/Action

Run Enhanced Diagnostics

Run Configuration

Serial Adapter (if installed)

System Board

Any Serial Device

Dual Async Adapter/A

System Board Any Serial Device

Communications Cable

Dual Async Adapter/A

Game Adapter

Information only

Run Enhanced Diagnostics

Printer

System Board

SDLC Adapter

Run FDISK to ensure at least one active partition is set active

36/38 Workstation Adapter

Run Configuration. (See “Setup Utility program” on page 14.)

Hard Disk Drive

System Board Riser card Hard Disk Cable Power Supply

Chapter 7. Symptom-to-FRU index

75

1.

2. If

3.

4.

5.

1.

2. If

3.

4.

5.

1.

2. If

3.

4.

5.

1.

2. If

3.

4.

5.

1.

2. If

3.

4.

5.

1.

2. If

3.

4.

5.

76

POST Error Code 1800 PCI/PnP Error! No Hardware Interrupt

Available

1801 PCI/PnP Error! No Space Available to

Shadow ROM

1802 PCI/PnP Error! Not Enough I/O Space

Available

1803 PCI/PnP Error! Not Enough Memory

Space Available

1804 PCI/PnP Error! Not Enough Real

Memory Space Available

1805 PCI/PnP Error! Adapter ROM

Checksum Error

FRU/Action

Run Setup and verify PCI/ISA configuration settings.

necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure. Remove any suspect ISA adapters. Rerun diagnostics. PCI Adapter

Run Setup and verify PCI/ISA configuration settings.

necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure. Remove any suspect ISA adapters. Rerun diagnostics. PCI Adapter

Run Setup and verify PCI/ISA configuration settings.

necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure. Remove any suspect ISA adapters. Rerun diagnostics. PCI Adapter

Run Setup and verify PCI/ISA configuration settings.

necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure. Remove any suspect ISA adapters. Rerun diagnostics. PCI Adapter

Run Setup and verify PCI/ISA configuration settings.

necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure. Remove any suspect ISA adapters. Rerun diagnostics. PCI Adapter

Run Setup and verify PCI/ISA configuration settings.

necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure. Remove any suspect ISA adapters. Rerun diagnostics. PCI Adapter

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2. If

3.

4.

5.

No

1.

2.

1.

2.

3.

If

1.

If

1.

2.

1.

2.

1.

2.

3.

4.

5.

1.

2.

1.

2.

1.

2.

3.

1.

POST Error Code 180X, 188X

PCI configuration or resource error

1962

operating system found

209X

20XX

Not listed above

21XX

2401, 2402

screen colors change

2401, 2402

screen colors are OK

2409

2410

2462

Video memory configuration error

4611, 4630

4612, 4613, 4640, 4641

4650

46XX

Not listed above

5600

FRU/Action

Run Setup and verify PCI/ISA configuration settings.

necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure. Remove any suspect ISA adapters. Rerun diagnostics. PCI Adapter

Press F1 to repeat boot sequence.

Diskette Drive

Diskette Cable

BSC Adapter

SCSI Device

16-bit AT Fast SCSU adapter Alternate BSC adapter

Display

System Board

Display

System Board

Display

Check cable connections

Run Setup and verify video configuration settings

Video Memory Modules Video Adapter (if installed) System Board

Multiport/2 Interface Board

Multiport/2 Adapter

Memory Module Package

Multiport/2 Adapter

Multiport/2 Interface Cable

Multiport/2 Adapter

Multiport/2 Interface Board

Memory Module

Financial System Controller Adapter

Chapter 7. Symptom-to-FRU index

77

An

1.

2.

3.

4.

5.

6.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

1. PC

2.

1.

2.

1.

2.

3.

4.

1.

2.

78

POST Error Code 5962

IDE device (other than hard drive)

configuration error

62XX

63XX

64XX

71XX

74XX

76XX

78XX

79XX

80XX

84XX

8601, 8602

8603, 8604 Pointing Device Error

86XX

Not listed above

89XX

91XX

96XX

10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, 10116

FRU/Action

Run Configuration

CD-ROM Drive CD-ROM Adapter Zip or other ATAPI device System Board Riser card

1st Store Loop Adapter

Adapter Cable

2nd Store Loop Adapter

Adapter Cable

Network Adapter

Voice Adapter

Video Adapter (if installed)

Page Printer Adapter

High Speed Adapter

3117 Adapter

PCMCIA Adapter

Speech Adapter

Speech Control Assembly.

Pointing Device (Mouse)

System Board

Pointing Device (Mouse)

Mouse

System Board

Music Adapter

MIDI Adapter Unit

Optical Drive

Adapter

SCSI Adapter

Any SCSI Device System Board Riser card

Have customer verify correct operating system device drivers are installed and operational.

Modem

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

3.

1.

2.

3.

4.

1.

2.

1.

2.

1.

2.

3.

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

4.

1.

POST Error Code 10103, 10110, 101171

10117

Not listed above

10118

10119

10120

10132, 10133, 10134, 10135, 10136, 10137, 10138, 10139, 10140, 10141, 10142, 10143, 10144, 10145, 10146, 10147, 10148, 10149, 10150, 10151, 10152

10153

101XX

Not listed above

10450, 10451, 10490, 10491, 10492, 10499

Read/write error

10452

Seek test error

10453

Wrong drive type?

10454

Sector buffer test error

10455, 10456

Controller error

10459

Drive diagnostic command error

FRU/Action

System Board

Data/Fax Modem Riser card

Check system speaker

Check PSTN cable External DAA

(if installed) Modem

Run Diagnostics and verify the correct operation of the modem slot

Modem

Diagnostics detected a non-IBM modem

Modem

Check PSTN Cable

External DAA (if installed)

Modem

Data/Fax Modem

System Board Riser card

Modem Adapter/A

Data/Fax Modem System Board Riser card

Run Enhanced Diagnostics

Hard Disk Drive System Board Riser card

Run Enhanced Diagnostics

Information only

Run Enhanced Diagnostics

Information only

Chapter 7. Symptom-to-FRU index

79

1.

2.

3.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

3.

1.

2.

3.

4.

80

POST Error Code 10461

Drive format error

10462

Controller seek error

10464

Hard Drive read error

10467

Drive non-fatal seek error

10468

Drive fatal seek error

10469

Drive soft error count exceeded

10470, 10471, 10472

Controller wrap error

10473

Corrupt data. Low level format might be required

10480

10481

ESDI drive D seek error

10482

Drive select acknowledgement bad

106X1

10635

10651, 10660

106XX

Not listed above

107XX

109XX

Check the adapter cables

FRU/Action

Run Enhanced Diagnostics

Information only

Hard Disk Drive (ESDI)

Drive Cable System Board

Run Enhanced Diagnostics

Check Configuration

Ethernet Adapter

Power-off computer, wait ten seconds then power-on the computer

Ethernet Adapter

Check Cables

Ethernet Adapter

5.25-inch External Diskette Drive

5.25-inch Diskette Drive Adapter/A

ActionMedia Adapter/A

System Board Riser card

112XX

This adapter does not have cache

SCSI Adapter Any SCSI Device System Board Riser card

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

3.

4.

1.

2.

3.

1.

2.

3.

1.

2.

1.

2.

3.

4.

1.

2.

1.

2.

3.

4.

1.

2.

1.

2.

1.

2.

3.

1.

2.

1.

POST Error Code 119XX

121XX

136XX

137XX

141XX

143XX

14710, 14711

148XX

14901, 14902, 1491X, 14922

14932

161XX

164XX

16500

16520, 16540

166XX, 167XX

18001 to 18029

18031 to 18039

FRU/Action

3119 Adapter

Modem Adapter

Any Serial Device System Board Riser card

ISDN Primary Rate Adapter

System Board Riser card

System Board

Realtime Interface Coprocessor Portmaster Adapter/A

Japanese Display Adapter

System Board Riser card

System Board Video Adapter

Adapter Video Memory

Video Adapter

Video Adapter (if installed)

System Board Riser card Display (any type)

External Display

Video Adapter

FaxConcentrator Adapter

120 MB Internal Tape Drive

Diskette Cable System Board Riser card

6157 Tape Attachment

Adapter

6157 Streaming Tape Drive

6157 Tape Attachment Adapter

Token Ring Adapter

System Board Riser card

Wizard Adapter

Wizard Adapter Memory

Wizard Adapter Cable

Chapter 7. Symptom-to-FRU index

81

1.

2.

3.

1.

2.

1.

2.

1.

2.

1.

2.

3.

4.

5.

1.

2.

3.

1.

2.

3.

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

3.

82

POST Error Code 185XXXX

20001 to 20003

20004

20005 to 20010

200XX

Not listed above

20101 to 20103

20104

20105 to 20110

Image Adapter/A Memory Test failure indicated by graphic of adapter

206XX

208XX

Verify there are no duplicate SCSI ID settings on the same bus.

210XXXX

Internal bus, size unknown

210XXX1

External bus, size unknown

Tape Drive amber LED remains on

FRU/Action

DBCS Japanese Display Adapter/A

System Board Riser card

Image Adapter/A Image-I Adapter/A

Memory Module DRAM, VRAM

Image Adapter/A Image-I Adapter/A

Image Adapter/A

Image-I Adapter/A

Memory Module DRAM, VRAM

Image Adapter/A

Image-I Adapter/A Memory Module DRAM, VRAM System Board Riser card

Printer/Scanner Option

Image Adapter/A Memory Module DRAM, VRAM

Memory Module DRAM, VRAM

Printer/Scanner Option Image Adapter/A

Printer/Scanner Option

Image Adapter/A Memory Module DRAM, VRAM

Replace memory module (shown in graphic)

SCSI-2 Adapter

Any SCSI Device System Board Riser card

Any SCSI Device

SCSI Hard Disk Drive

SCSI Adapter or System Board SCSI Cable SCSI ID Switch (on some models)

Tape Drive

SCSI Cable (internal) SCSI Adapter or System Board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

on 1.

2.

3.

4.

1.

2.

3.

1.

2.

1.

If an

1.

2.

3.

4.

1.

If an

1.

2.

3.

1.

Be

1.

2.

3.

1. 1

2.

1.

2.

3.

1.

POST Error Code

Tape Drive green ″in use″ LED fails to come

Tape automatically ejected from drive

SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero

Tape sticks or breaks in drive. Verify that the tapes used meet ANSI standard X3B5

212XX

213XX

214XX

215XXXC, 215XXXD, 215XXXE, 215XXXU

external device, and power-on LED is

off, check external voltages

216XX

217XX

external device, and power-on LED is

off, check external voltages

218XX

Check for multi CD tray or jukebox

219XX

24201Y0, 24210Y0

sure wrap plug is attached

273XX

27501, 27503, 27506, 27507

27502, 27504, 27510, 27511, 27533, 27534, 27536, 27537

27509

FRU/Action

Tape Drive

SCSI Adapter or System Board SCSI Cable (internal) SCSI Cable (external)

Tape Cassette Drive

Rotary Switch Circuit Board

Circuit Board Cable Tape Drive

Tape Cassette

SCSI Printer

Printer Cable

SCSI Processor

WORM Drive

CD-ROM Drive I

CD-ROM Drive II Enhanced CD-ROM Drive II Any CD-ROM Drive

SCSI Cable SCSI Adapter or System Board

Scanner

Rewritable Optical Drive

SCSI Adapter or System Board SCSI Cable

Changer

SCSI Communications Device

ISDN/2 Adapter

ISDN/2 Wrap Plug ISDN/2 Communications Cable

Mbps Micro Channel

Infrared LAN Adapter

ServerGuard Adapter

System Board Riser card

ServerGuard Adapter

Remove redundant adapters, run Auto Configuration program, then retest.

Chapter 7. Symptom-to-FRU index

83

1.

2.

1. 3V

2.

1.

2.

1.

2.

1.

2.

1.

2.

1.

2.

3.

1.

2.

1.

2.

3.

1.

84

POST Error Code 27512

27535

27554

27555, 27556

27557

27558, 27559, 27560, 27561

27562

27563, 27564

275XX

27801 to 27879

27880 to 27889

999030X

Hard disk reset failure

FRU/Action

WMSELF.DGS diagnostics file is missing

WMSELF.DGS diagnostics file is incorrect

Lithium Backup Battery

ServerGuard Adapter

Internal Temperature out of range

ServerGuard Adapter

Power Supply

7.2V NiCad Main Battery Pack

ServerGuard Adapter

PCMCIA Type II Modem

ServerGuard Adapter

External Power Control not connected

External Power Control ServerGuard Adapter

External Power Control

ServerGuard Adapter

Update Diagnostic Software

Personal Dictation System

Adapter

System Board

External FRU (Speaker, Microphone)

Possible hard disk drive problem; see “Hard disk drive boot error” on page

47.

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

1.

2.

3.

1.

2.

3.

1.

2.

3.

in

4.

5.

6.

on

1.

2.

3.

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

3.

Miscellaneous error messages

Message/Symptom

CMOS Backup Battery inaccurate

Changing colors

Computer will not power-off. See “Power Supply Errors” on page 47.

Computer will not RPL from server

Computer will not Wake On LAN (if applicable)

Dead computer. See “Power Supply Errors”

page 47.

Diskette drive in-use light remains on or does not light when drive is active.

Flashing cursor with an otherwise blank display.

Incorrect memory size during POST

FRU/Action

CMOS Backup Battery (see “Safety information” on page 187)

System Board

Display

Power Switch

System Board Riser card

Ensure that network is in startup sequence as first device or first device after diskette

Ensure that network adapter is enabled for RPL

Network adapter (Advise network administrator of new MAC address)

Check power supply and signal cable connections to network adapter

Ensure that the operating system settings are set to enable Wake on LAN

Ensure Wake On LAN feature is enabled

Setup/Configuration (see “Setup

Utility program” on page 14) Ensure network administrator is using

correct MAC address Ensure no interrupt or I/O address

conflicts Network adapter (advise network

administrator of new MAC address)

Power Supply

System Board Riser card

Diskette Drive

System Board Diskette Drive Cable Riser card

System Board

Primary Hard Disk Drive Hard Disk Drive Cable Riser card

Run the Memory tests

Memory Module System Board

Chapter 7. Symptom-to-FRU index

85

1.

2.

3.

4.

1.

2.

No

1.

2.

3.

4.

1.

2.

1.

2.

3.

1.

2.

3.

4.

5.

6.

1. If

a.

b.

1.

2.

1.

2.

3.

4.

1.

2.

3.

4.

5.

86

Message/Symptom

″Insert a Diskette″ icon appears with a known-good diagnostics diskette in the first

3.5-inch diskette drive.

Intensity or color varies from left to right of characters and color bars

power or fan not running

Non-system disk or disk error-type message with a known-good diagnostic diskette.

Other display symptoms not listed above (including blank or illegible display)

Power-on indicator or hard disk drive in-use light not on, but computer works correctly

Printer problems

Program loads from the hard disk with a known-good diagnostics diskette in the first

3.5-inch diskette drive

RPL computer cannot access programs from its own hard disk.

RPL computer does not RPL from server

Serial or parallel port device failure (system board port)

Serial or parallel port device failure (adapter port)

FRU/Action

System Board

Diskette Drive Cable Riser card Network Adapter

Display

System Board

See “Power Supply Errors” on page 47.

Diskette Drive

System Board Diskette Drive Cable Riser card

Display

System Board

Power Supply

System Board LED Cables

Printer

Run Setup

Diskette Drive Diskette Drive Cable System Board Riser card Power Supply

network administrator is using LCCM Hybrid RPL, check startup sequence:

First device - network Second device - hard disk

Hard disk drive

2.

Check startup sequence

Check the network adapter LED status

External Device Self-Test OK?

External Device Cable System Board

External Device Self-Test OK?

External Device Cable Alternate Adapter System Board

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1.

2.

3.

1.

2.

a.

b.

c.

d.

e.

f.

g.

h.

i.

j.

4.

Message/Symptom

Some or all keys on the keyboard do not work

Undetermined problems

Check the power supply voltages (see “Power Supply Errors” on page 47. If the voltages are correct, return here and continue with the following steps.

Power-off the computer. Remove or disconnect the following components (if installed) one at a time.

Non-IBM devices External devices (modem, printer, or mouse)

Any adapters

Riser card Memory modules

Extended video memory

External Cache

External Cache RAM Hard disk drive Diskette drive

Power-on the computer to re-test the system.

3.

Repeat steps 1 through 3 until you find the failing device or adapter.

FRU/Action

Keyboard

Keyboard Cable System Board

all devices and adapters have been removed, and the problem continues, replace

If the system board.

Chapter 7. Symptom-to-FRU index

87

88

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

1

2

3

©

Chapter 8. FRU listing

Small Desktop Model

Types 6043, 6343, 6790, and 6791

1

16

15

14

17

13

18

12

11

10

2

3

4

5

6

7

9

8

Machine Type 6043

Top Cover Assembly (Stealth Black) (models KAU KAS KAD KAG KAP KAY)

Top Cover Assembly (Pearl white) (models KAA KAJ KAW KAN KAR)

Planar EMC Shield Kit (all models) Microprocessor - Intel P4 1.8GHz (models KAU KAS KAA

KAJ KAD KAG KAP KAY KAW KAN KAR)

49P0174

49P0173

25P0078 33P0965

89

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

90

Machine Type 6043

Fan Sink (1.3 - 1.8GHz) (models KAU KAS KAA KAJ KAD

32P4004

KAG KAP KAY KAW KAN KAR) Retention module kit (all models) 256MB Memory (models KAU KAS KAA KAJ KAD KAG

24P4811 10K0060

KAP KAY KAW KAN KAR) System Board W/O POV2 Card (models KAU KAS KAA

73P0544

KAJ KAD KAG KAP KAY KAW KAN KAR)

5.25-in. DASD Bracket (all models) CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

24P9875 33P3203

KAG KAP KAY) CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

33P3207

KAG KAP KAY) CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

33P3215

KAG KAP KAY) CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

33P3211

KAG KAP KAY) CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW

33P3201

KAN KAR) CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW

33P3205

KAN KAR) CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW

33P3209

KAN KAR)

5.25-in. EMC Shield (all models)

3.5-in. 1.44 M 2-mode Floppy Disk Drive (models KAU

19K5548

75H9550

KAS KAD KAG KAP KAY KAW KAN KAR)

3.5-in. 1.44 M 2-mode Floppy Disk Drive (models KAA

19K1543

KAJ) 40GB Hard Drive 7200rpm EIDE ATA-100 (models KAU

19K1568

KAS KAA KAJ KAD KAG KAP KAY KAW KAN KAR) DASD Rail Soft Mount Assembly (blue) (all models) DASD Rail Soft Mount Assembly (yellow) (all models)

3.5-in. Floppy Disk Drive Bracket (all models) Speaker Assembly (all models) Power Supply 160W PFC (models KAU KAS KAA KAJ

19K5331 23P1327 24P9874

00N5151

24P6829

KAD KAG KAY KAW KAR) Power Supply 160W Wide Ranging (models KAP KAN) Basic Chassis Assembly (all models) I/O Cam Bracket (all models) Air Duct (all models) Link Bracket (all models) Air duct w/fan (all models) Battery 3.0V (all models) Retention Module Kit (all models) Dual USB Cable (all models) Planar Locating Label (all models)

49P2131 49P0175 24P9869 49P0163 25P5032 24P9880 33F8354 24P4811 22P1188 24P9864

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

US

Machine Type 6043

Bezel Kit (Pearl white) (models KAA KAJ KAW KAN KAR) Bezel Kit (Stealth Black) (models KAU KAS KAD KAG

24P9867 24P9868

KAP KAY) Primary IDE Cable (all models) Floppy Disk Drive Cable (all models) Secondary IDE Cable (all models) Pivot Lock 3.5-in. Floppy Disk Drive (all models) Pivot Lock 5.25-in. DASD (all models) Misc. Hardware Kit (all models) CD-ROM Audio Cable (all models) Power/LED Cable Assembly (all models) Bottom Foot (models KAU KAS KAD KAG KAP KAY) Bottom Foot, white (models KAA KAJ KAW KAN KAR) Stand (Stealth Black) (models KAU KAS KAD KAG KAP

24P9870 24P9871 24P9872 24P9876 24P9877 24P9878

75H9219

37L5092 03K9655 25P5035 25P5033

KAY) Stand (Pearl White) (models KAA KAJ KAW KAN KAR) Mouse 2-button PS/2 (Black) (all models KAU KAS KAD

25P5034 10L6149

KAP KAY) Mouse 2-button PS/2 (White) (all models KAA KAJ KAW

10L6145

KAN KAR) 16MB nVidia Vanta 4XAGP (all models)

25P4058

Recovery CDs Win 2000 - Machine Type 6043

(models KAU KAS KAA KAD KAG KAP KAY KAW

KAN KAR) Japan (models KAJ)

Keyboards (PC Next) - Machine Type 6043

English (Black) (models KAU KAS KAD KAP KAY) English (White) (models KAA KAW KAN KAR)

Japan (White) (models KAJ)

Power Cords - Machine Type 6043

Line Cord (models KAU KAS KAA KAG KAP KAW) Line Cord (models KAA) Line Cord (models KAG KAA KAR) Line Cord (models KAG KAA) Line Cord (models KAG) Line Cord (models KAS KAP KAY KAG) Line Cord (models KAY) Line Cord (models KAJ) Line Cord (models KAN)

TBD

02K0860 02K0805 02K0844

6952301 13F9939 13F9978 14F0032 13F9996 14F0068

36L8879

1838576

02K0545

Chapter 8. FRU listing

91

1

2

3

4

5

6

7

92

Power Cords - Machine Type 6043

Line Cord (models KAG) Line Cord (models KAG KAA) Line Cord (models KAG)

14F0086 14F0014 14F0050

Machine Type 6343

Top Cover Assembly (Stealth Black) (models 91S 91P 13U

24P9865

93S 93P 21U 21F 95S 95P 25U 25F 97S 97P 31G CTO 25G) Top Cover Assembly (Pearl White) (models 27A 28A) Planar EMC Shield Kit (all models) Processor - Intel P4 1.5Ghz (models 91S 91P 13U 93S 93P

24P9863 25P0078 25P5040

CTO) Processor - Intel P4 1.6GHz (models 21U 21F 95S 95P 25U

25P5114

25F 97S 97P CTO 25G) Processor - Intel P4 1.6GHz (models 21U 21F 95S 95P 25U

33P0963

25F 97S 97P CTO 25G 27A 28A) Processor - Intel P4 1.8GHz (models 31G CTO) Processor - Intel P4 1.8GHz (models 31G CTO) Processor - Intel P4 2.0GHz (model CTO) Fan Sink (1.9-2.2GHz) (model CTO 91S 91P 13U 93S 93P

25P5115 33P0965 25P6177 32P4004

21U 21F 95S 95P 25U 25F 97S 97P 31G 25G 27A 28A) Retention Module Kit (all models) 64MB Memory (models 91S 91P CTO) 128MB Memory (models 13U 93S 93P 21U 21F 95S 95P 25U

24P4811 10K0056 10K0058

25F 97S 97P 31G CTO 25G 27A 28A) 256MB Memory (model CTO) System Board W/O POV2 Card (models 91S 91P 13U 93S

10K0060

73P0546 93P 21U 21F 95S 95P 25U 25F 97S 97P 31G CTO 25G 27A 28A)

5.25-in. DASD Bracket (all models) CD-ROM Drive 48X (Black) (models 13U 21U 21F 25U 25F

24P9875

33P3203 31G CTO 25G)

CD-ROM Drive 48X (Black) (models 13U 21U 21F 25U 25F

33P3207 31G CTO 25G)

CD-ROM Drive 48X (Black) (models 13U 21U 21F 25U 25F

33P3215 31G CTO 25G)

CD-ROM Drive 48X (Black) (models 13U 21U 21F 25U 25F

33P3211 31G CTO 25G)

CD-ROM Drive 48X (White) (models 12G 14G 27A 28A) CD-ROM Drive 48X (White) (models 12G 14G 27A 28A) CD-ROM Drive 48X (Whitek) (models 12G 14G 27A 28A) DVD-ROM 16X/48X Black (model CTO) CD/RW 16X/10X/40X Black (model CTO) CD/RW 16X/10X/40X Black (model CTO) CD/RW 48X/32X/48X Black (model CTO)

33P3201

33P3205

33P3209

33P3259

24P3627

24P3631

26K5376

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

7

8

9

10

11

12

13

14

15

16

17

18

Machine Type 6343

DVD-ROM/CD/RW Combo (Black) (model CTO) DVD RAM 9.4GB 2X/6X/24X Black (model CTO)

5.25-in. EMC Shield (all models)

3.5-in. 1.44 M 2-mode Floppy Disk Drive (all models) 20GB Hard Drive Value EIDE ATA-100 (model CTO) 40GB Hard Drive Value EIDE ATA-100 (model CTO) 60GB Hard Drive Value EIDE ATA-100 (model CTO) 80GB Hard Drive Value EIDE ATA-100 (models CTO) 20GB Hard Drive 7200rpm EIDE ATA-100 (models 13U 21U

33P3227 24P3615 19K5548

75H9550

19K1560 19K1562 19K1581 06P5237 19K1565

21F CTO) 40GB Hard Drive 7200rpm EIDE ATA-100 (models 25U 25F

19K1568

97S 97P 31G CTO 91S 91P 93S 93P 95S 95P 25G 27A 28A) 60GB Hard Drive 7200rpm EIDE ATA-100 (model CTO) 80GB Hard Drive 7200rpm EIDE ATA-100 (model CTO) DASD Rail Soft Mount Assembly (blue) (all models) DASD Rail Soft Mount Assembly (yellow) (all models)

3.5-in. Floppy Disk Drive Bracket (all models) Speaker Assembly (model CTO) Power Supply 160W PFC (models 91S 13U 93S 21U 21F 95S

19K1570 24P3665 19K5331 23P1327 24P9874

00N5151

24P6829

25U 25F 97S 31G CTO 25G 27A 28A) Power Supply 160W Wide Ranging (models 91P 93P 95P

24P6831

97P) Basic Chassis Assembly (all models) I/O Cam Bracket (all models) Air Duct (all models) Link Bracket (all models) Dual USB Cable (all models) Planar Locating Label (all models) Bezel Kit (Pearl White) (models 27A 28A) Bezel Kit (Stealth Black) (models 91S 91P 13U 93S 93P 21U

24P9866 24P9869 49P0163 25P5032

22P1188 24P9864 24P9867 24P9868

21F 95S 95P 25U 25F 97S 97P 31G CTO 25G) Primary IDE Cable (all models) Floppy Disk Drive Cable (all models) Secondary IDE Cable (all models) Pivot Lock 3.5-in. Floppy Disk Drive (all models) Pivot Lock 5.25-in. DASD (all models) Misc. Hardware Kit (all models) CD-ROM Audio Cable (all models) Power/LED Cable Assembly (all models) Bottom Foot (all models) DASD rail soft mount assembly (blue) (all models) DASD rail soft mount assembly (yellow) (all models)

24P9870 24P9871 24P9872 24P9876 24P9877 24P9878

75H9219

37L5092 03K9655 19K5331 23P1328

Chapter 8. FRU listing

93

US

UK

FR

GR

LA

IT

CF

BR

SP

DK

NL

AE

SW

HB

FI

NO

PL

PO

RU

HU

CZ

TR

GK

94

Machine Type 6343

Battery, 3.0V (all models) Mouse 2-button PS/2 (White) (models 27A 28A) Mouse 2-button PS/2 (Black) (models 91S 91P 13U 93S 93P

33F8354 10L6145 10L6149

21U 21F 95S 95P 25U 25F 97S 97P 31G CTO 25G) Mouse USB - ScrollPoint III (Black) (model CTO) 16MB nVidia Vanta 16MB-4XAGP (all models) nVidia GEForce2 MX-VGA only (model CTO) nVidia GEForce2 MX-VGA/TVout (model CTO) 64MB nVidia GEForce2 GTS Pro (model CTO) 56k V.90 data/fax PCI Modem (US) (model CTO) 1394 Firewire PCI-LP (model CTO) PCMCIA/IEEE - 1394 Combo PCI-LP (model CTO) Jazz Infinity 2-piece Tier-1 (Black) (model CTO) Power brick - US CE CF LA Taiwan (model CTO)

24P0485 25P5157 25P5848 22P1069 22P1390 19K2965 22P6849

TBD 25P4726 10K2587

Recovery CDs Win 2000 - Machine Type 6343

(models 13U 25U CTO)

(models 25G 31G)

(models 93S 97S)

(models 25G 31G)

(models 25F) (models 93P 97P)

(models 25G 31G)

59P1181 59P1187 59P1190 59P1193 59P1205 59P1202 59P1199 59P1235 59P1208 59P1220 59P1211 59P1196 59P1229 59P1232 59P1223 59P1226 59P1238 59P1217 59P1244 59P1247 59P1241 59P1250 59P1214

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

IBM 2292 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1. About this manual

Important Safety Information

Chapter 2. General checkout

Chapter 3. General information

Identifying your computer

Small desktop model computer

Desktop model computer

Microtower model computer

Features

Specifications

Physical specifications — small desktop model

Physical specifications — desktop model

Physical specifications — microtower model

Available options

Chapter 4. Diagnostics

Setup Utility program

Product Recovery Program menu

Diagnostics

Diagnostics program download

Navigating through the diagnostics programs

Running diagnostics tests

Test selection

Test results

Fixed disk advanced test (FDAT)

Quick and Full erase - hard drive

Viewing the test log

Chapter 5. External connectors

Locating the connectors on the front of your computer

Small desktop models

Desktop models

Microtower models

Locating the connectors on the rear of your computer

Small desktop

Desktop

Microtower

Connector descriptions

Chapter 6. Replacing FRUs

small desktop models

Locating components

Identifying parts on the system board

Removing the cover

Replacing the microprocessor

Replacing the power supply

Replacing the system board

Replacing the speaker

Desktop models

Locating components

Identifying parts on the system board

Removing the cover

Replacing the microprocessor

Replacing the power supply

Replacing the system board

Replacing the fan

Microtower models

Locating components

Identifying parts on the system board

Removing the cover

Replacing the fan

Removing the front bezel

Moving the power supply

Replacing the microprocessor

Replacing the power supply

Replacing the system board

Replacing the hard disk drive

Completing the FRU replacement.

Chapter 7. Symptom-to-FRU index

Hard disk drive boot error

Power Supply Errors

Diagnostic error codes

Beep symptoms

No-beep symptoms

POST error codes

Miscellaneous error messages

Undetermined problems

Chapter 8. FRU listing