IBM 2292 User Manual

5.58 Mb

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 221.

Second Edition (September 2004)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Chapter 4. Diagnostics . . . . . . . . 13

Setup Utility program . . . . . . . . . . . 14 Chapter 7. Symptom-to-FRU index . . . 47

Product Recovery Program menu . . . . . . . 15 Hard disk drive boot error . . . . . . . . . 47 Diagnostics . . . . . . . . . . . . . . 16 Power Supply Errors . . . . . . . . . . . 47 Diagnostics program download. . . . . . . 16 Diagnostic error codes . . . . . . . . . . . 49 Navigating through the diagnostics programs . . 16 Beep symptoms . . . . . . . . . . . . . 67 Running diagnostics tests. . . . . . . . . 16 No-beep symptoms . . . . . . . . . . . . 69 Test selection . . . . . . . . . . . . . 16 POST error codes . . . . . . . . . . . . 70 Test results . . . . . . . . . . . . . 17 Miscellaneous error messages . . . . . . . . 85 Fixed disk advanced test (FDAT) . . . . . . 17 Undetermined problems . . . . . . . . . . 87

Quick and Full erase - hard drive . . . . . . 19

Viewing the test log . . . . . . . . . . 20 Chapter 8. FRU listing . . . . . . . . 89

Identifying your computer. . . . . . . . . . 5 Small desktop model computer . . . . . . . 6 Desktop model computer . . . . . . . . . 6 Microtower model computer . . . . . . . . 6 Features . . . . . . . . . . . . . . . . 7 Specifications . . . . . . . . . . . . . . 9 Physical specifications — small desktop model . . 9 Physical specifications — desktop model . . . 10 Physical specifications — microtower model . . 11 Available options . . . . . . . . . . . . 12

Important Safety Information . . . . . . . . . 1

Chapter 1. About this manual . . . .

Chapter 2. General checkout . . . . .

Chapter 3. General information . . . .

.	1	Identifying parts on the system board	. . .	. 33
		Removing the cover . . . . . .	. . .	.	34
		Replacing the microprocessor . . .	. . .	.	35
.	3	Replacing the power supply . . . .	. . .	.	35
		Replacing the system board . . . .	. . .	.	36
.	5	Replacing the fan . . . . . . .	. . .	.	37
.	5	Microtower models . . . . . . . .	. . .	.	37
		Microtower models . . . . . . . .	. . .	.	37
		Locating components . . . . . .	. . .	.	38
		Identifying parts on the system board	. . .	. 39
		Removing the cover . . . . . .	. . .	.	39
		Replacing the fan . . . . . . .	. . .	.	40
		Removing the front bezel . . . . .	. . .	.	41
		Moving the power supply . . . .	. . .	. 41
		Replacing the microprocessor . . .	. . .	.	42
		Replacing the power supply . . . .	. . .	.	43
		Replacing the system board . . . .	. . .	.	44
		Replacing the hard disk drive . . .	. . .	.	44
		Completing the FRU replacement. . . .	. . .	. 45

Chapter 5. External connectors . .	.	.	21	Small Desktop Model . . . . . . . . . .	.	89
				Desktop Model . . . . . . . . . . . .	.	112
Locating the connectors on the front of your
				Microtower Model. . . . . . . . . . .	.	142
computer . . . . . . . . . . . . .	.	.	21

Small desktop models . . . . . . . .	.	.	21	Chapter 9. Additional service
Desktop models . . . . . . . . . .	.	.	21
				information . . . . . . . . . . . . 179
Microtower models . . . . . . . . .	.	.	22
				Security features . . . . . . . . . . .	.	179
Locating the connectors on the rear of your
				Passwords . . . . . . . . . . . .	.	179
computer . . . . . . . . . . . . .	.	.	23
				Vital product data . . . . . . . . . .	.	180
Small desktop . . . . . . . . . .	.	.	23
				Management Information Format (MIF) . .	. 180
Desktop . . . . . . . . . . . .	.	.	24
				Alert on LAN . . . . . . . . . . .	.	181
Microtower . . . . . . . . . . .	.	.	25
				BIOS levels . . . . . . . . . . . . .	.	181
Connector descriptions . . . . . . .	.	.	25
				Flash update procedures. . . . . . . . .	.	181

Chapter 6. Replacing FRUs . . . .	.	.	27	Flash from Operating System (WinPhlash). . . 182
				Flash from CD-ROM ISO image . . . . .	. 182
small desktop models . . . . . . . . .	.	.	27
				Flash recovery boot block jumper. . . . . .	.	183
Locating components . . . . . . . .	.	.	27
				Power management . . . . . . . . . .	.	185
Identifying parts on the system board . .	.	. 28
				Automatic configuration and power interface
Removing the cover . . . . . . . .	.	.	28
				(ACPI) BIOS. . . . . . . . . . . .	.	185
Replacing the microprocessor . . . . .	.	.	29
				Advanced Power Management . . . . .	. 185
Replacing the power supply . . . . . .	.	.	30
				Automatic Hardware Power Management
Replacing the system board . . . . . .	.	.	30
				features . . . . . . . . . . . . .	.	185
Replacing the speaker . . . . . . . .	.	.	32
				Setting Automatic Hardware Power
Desktop models . . . . . . . . . . .	.	.	32
				Management features. . . . . . . . .	.	185
Locating components . . . . . . . .	.	.	33
				Automatic Power-On features . . . . . .	. 186

© Copyright IBM Corp. 2004						iii

Chapter 10. Related service				Grounding requirements . . . . . .	.	.	191
information . . . . . . . . . . .	.	187		Safety notices (multi-lingual translations) .	.	.	191
Safety information. . . . . . . . . .	.	.	187	Send us your comments! . . . . . . .	.	.	220
				Problem determination tips. . . . . . .	.	.	221
General safety . . . . . . . . . .	.	.	187
				Notices . . . . . . . . . . . . .	.	.	221
Electrical safety. . . . . . . . . .	.	.	188
				Trademarks . . . . . . . . . . . .	.	.	222
Safety inspection guide . . . . . . .	.	.	189

Handling electrostatic discharge-sensitive
devices . . . . . . . . . . . .	.	.	190

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Chapter 1. About this manual

This manual contains service and reference information for IBM® computers .

This manual is divided into product service sections and a related service section, as follows:

vThe product service sections include procedures for isolating problems to a FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

vThe related service section includes safety notices and safety information, and problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety information” on page 187.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

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Chapter 2. General checkout

Use this general checkout procedure is for computers supported by this Hardware Maintenance Manual.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 16.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

vThe default boot for this computer is to start up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

vTo enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 14.

2.Set Power-On Self-Test to Enhanced.

vBefore replacing any FRUs, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 181.

vIf multiple error codes are displayed, diagnose the first error code displayed.

vIf the computer hangs with a POST error, go to Chapter 7, “Symptom-to-FRU index,” on page 47.

vIf the computer hangs and no error is displayed, go to “Undetermined problems” on page 87.

vIf an installed device is not recognized by the diagnostics program, that device might be defective.

001

1.Power-off the computer and all external devices.

2.Check all cables and power cords.

3.Make sure the system board is seated properly.

4.Set all display controls to the middle position.

5.Power-on all external devices.

6.Power-on the computer.

7.Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002 .

If YES, proceed to 003 .

002

If the Power Management feature is enabled, do the following:

1.Start the Configuration/Setup Utility program. See “Setup Utility program” on page 14.

2.Select Power Management from the Configuration/Setup Utility program menu.

3.Select APM.

4.Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the setting.

5.Select Automatic Hardware Power Management.

6.Set Automatic Hardware Power Management to Disabled.

7.If the problem persists, continue to 003 .

003

Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 16.

vIf you receive an error, replace the part that the diagnostic program calls out or go to ″Symptom-to-FRU Index″ on page Chapter 7, “Symptom-to-FRU index,” on page 47.

vIf the test stops and you cannot continue, replace the last device tested.

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Chapter 3. General information

This IBM® computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change.

Adding hardware options to your computer is an easy way to increase its capabilities. Instructions for installing external and internal options are included in this publication. When adding an option, use these instructions along with the instructions that come with the option.

Go to Access IBM for general information about the use, operation, and maintenance of your computer. Access IBM also contains information to help solve problems and get repair service or other technical assistance.

Identifying your computer

To properly install options, you will need to know the machine type/model of your computer. You can find this number on the small label on the front of your computer. An example of the machine type/model number is 6790xxx.

The information in this publication supports several computer types and models. The following illustrations will help you identify your computer.

Small desktop model computer

Desktop model computer

Microtower model computer

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Features

This section provides an overview of the computer features, preinstalled software, and specifications.

Microprocessor

Intel® Pentium™ 4 with 256 KB of internal L2 cache memory and Intel NetBurst™ micro-architecture

Memory

vSupport for three dual in-line memory modules (DIMMs) (some models)

v512 KB flash memory for system programs

Internal drives

v3.5-inch, 1.44 MB diskette drive

vInternal hard disk drive

vEIDE CD drive or DVD drive

Video subsystem

AGP video adapter slot on the system board

Audio subsystem

16-bit integrated Sound Blaster Pro compatible audio subsystem

Connectivity

v10/100 Mbps integrated

Intel ethernet controller that supports the Wake on LAN® feature

v56k V.90 data/fax PCI modem (some models)

System management features

vRemote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP)

vWake on LAN

vWake on Ring (in the IBM Setup Utility program, this feature is called Serial Port Ring Detect for an external modem and Modem Ring Detect for an internal modem)

vRemote Administration

vAutomatic power-on startup

vSystem Management (SM) BIOS and SM software

vAbility to store POST hardware test results

Input/output features

v25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP)

vTwo 9-pin serial connectors

vFour 4-pin, USB connectors

vPS/2® mouse connector

vPS/2 keyboard connector

vRJ-45 Ethernet connector

vMonitor connector

vThree audio connectors (line in, line out, and microphone)

vIEEE 1394 connector (some models)

Chapter 3. General information 7

v Front connectors for microphone and headphone (some models)

Expansion

vDrive bays

–Small desktop model: Three

–Desktop model: Four

–Microtower model: Five

v32-bit peripheral component interconnect (PCI) adapter slots

–Small desktop model: Three (supports low profile adapters only)

–Desktop model: Three

–Microtower model: Three

vOne accelerated graphics port (AGP) expansion slot (small desktop model supports low profile adapters)

Power

v160 W or 185 W power supply with manual voltage selection switch

vAutomatic 50/60 Hz input frequency switching

vAdvanced Power Management support

vAdvanced Configuration and Power Interface (ACPI) support

Security features

vUser and administrator passwords

vSupport for the addition of a Rope Clip and lockable cable (varies by mechanical chassis)

vStartup sequence control

vStartup without diskette drive, keyboard, or mouse

vUnattended start mode

vDiskette and hard disk I/O control

vSerial and parallel port I/O control

vSecurity profile by device

IBM preinstalled software

Your computer might come with preinstalled software. If it does, an operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (supported)

vMicrosoft® Windows XP

vMicrosoft Windows 2000

vMicrosoft Windows NT® Workstation Version 4.0

vMicrosoft Windows 98 Second Edition

vOS/2®

Operating systems (tested for compatibility)1

vLinux

1.The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.

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v PC DOS

Specifications

This section lists the physical specifications for your computer.

Physical specifications — small desktop model

Dimensions

Height: 104 mm (4.1 in.)

Width: 360 mm (14.2 in.)

Depth: 412 mm (16.2 in.)

Weight

Minimum configuration as shipped: 8.1 kg (18 lb)

Maximum configuration: 9.1 kg (20 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F)

System off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80%

System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac

Maximum: 137 V ac

Input frequency range: 57–63 Hz

Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac

Maximum: 265 V ac

Input frequency range: 47–53 Hz

Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA

Maximum configuration: 0.30 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 257 Btu/hr (75 watts)

Maximum configuration: 686 Btu/hr (200 watts)

Airflow

Approximately 0.45 cubic meters every three minutes (16 cubic feet every three minutes) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA

Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA

Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 3.75 bels

Operating: 4.99 bels

Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.

Chapter 3. General information 9

Physical specifications — desktop model

Dimensions

Height: 140 mm (5.5 in.)

Width: 425 mm (16.7 in.)

Depth: 425 mm (16.7 in)

Weight

Minimum configuration as shipped: 10.0 kg (22 lb)

Maximum configuration: 11.4 kg (25.0 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F)

System off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80%

System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac

Maximum: 137 V ac

Input frequency range: 57–63 Hz

Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac

Maximum: 265 V ac

Input frequency range: 47–53 Hz

Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA

Maximum configuration: 0.3 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 257 Btu/hr (75 watts)

Maximum configuration: 789 Btu/hr (230 watts)

Airflow

Approximately 0.68 cubic meters every three minutes (24 cubic feet every three minutes) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA

Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA

Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels

Operating: 5.1 bels

Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.

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Physical specifications — microtower model

Dimensions

Height: 444.5 mm (17.5 in.)

Width: 165.1 mm (6.5 in.)

Depth: 497.8 mm (19.6 in.)

Weight

Minimum configuration as shipped: 9.1 kg (20 lb)

Maximum configuration: 10.2 kg (22.5 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F)

System off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80%

System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac

Maximum: 137 V ac

Input frequency range: 57–63 Hz

Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac

Maximum: 265 V ac

Input frequency range: 47–53 Hz

Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA

Maximum configuration: 0.3 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 257 Btu/hr (75 watts)

Maximum configuration: 789 Btu/hr (230 watts)

Airflow

Approximately 0.79 cubic meters every three minutes (28 cubic feet every three minutes) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA

Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA

Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels

Operating: 5.1 bels

Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.

Chapter 3. General information 11

Available options

The following are some available options:

vExternal options

–Parallel port devices, such as printers and external drives

–Serial port devices, such as external modems and digital cameras

–Audio devices, such as external speakers for the sound system

–USB devices, such as printers, joysticks, and scanners

–Security device, such as a Rope Clip

–Monitors

–IEEE 1394 devices (requires an IEEE 1394 adapter)

–SCSI devices (requires a SCSI adapter)

vInternal options

–System memory, called dual in-line memory modules (DIMMs)

–Adapters

-Peripheral component interconnect (PCI) adapters

-Accelerated graphics port (AGP) adapters

-Small desktop models support low profile adapters only

–Internal drives, such as:

-CD drive or DVD drive

-CD drive and DVD drive

-Hard disk

-Diskette drives and other removable media drives

For the latest information about available options, see the following World Wide Web pages:

vhttp://www.ibm.com/pc/us/options/

vhttp://www.pc.ibm.com/support/

You can also obtain information by calling the following telephone numbers:

vWithin the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or IBM marketing representative.

vWithin Canada, call 1-800-565-3344 or 1-800-IBM-4YOU.

vOutside the United States and Canada, contact your IBM reseller or IBM marketing representative.

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Chapter 4. Diagnostics

The following tools are available to help identify and resolve hardware-related problems.

vSetup Utility program

vPower-On Self-Test (POST)

–POST Beep Codes

–Error Code Format

vDiagnostics program

vRecovery utility

–Factory Contents

–Partial recovery

vRepair utility

Setup Utility program

Attention:

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

vSystem Summary

vProduct Data

vDevices and I/O Ports

vStart Options

vDate and Time

vSystem Security

vAdvanced Setup

vPower Management

To run the Setup Utility program, use the following procedure.

1.Power-off the computer and wait for a few seconds until all in-use lights go off.

2.Power-on the computer.

3.When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu will appear.

4.Follow the instructions on the screen.

5.When finished, select System Summary to verify that any configuration changes have been accepted.

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Product Recovery Program menu

This computer has recovery and diagnostics programs on a separate hard drive partition. The Enhanced Diagnostics diskette is not shipped with the machine. To download the Diagnostics program, see Chapter 4, “Diagnostics,” on page 13.

At startup, the machine displays the following prompt:

To start the Product Recovery Program, press F11

Attention: Make sure all data is backed up to avoid loss when the Product

Recovery program is used.

After depressing F11, you are given the following options.

vFactory Contents

This utility reformats the hard drive and restores all original files.

vSystem utilities

1.Repair (Windows NT 4.0 and 2000 Only)

This runs the Windows NT 4.0 emergency repair utility.

2.Run Diagnostics

Runs the IBM Enhanced Diagnostic Program.

3.Create a Diagnostics Diskette

Creates a bootable diagnostic diskette.

4.System Information

Displays information about your computer configuration and allows the user to gather system information that would be needed during a Help Center call.

5.Create Recovery/Repair Diskette (Disk to Disk Solution Only)

Creates a startable diskette to restore access to the IBM Product Recovery program on the hard disk.

6.Recovery CD

In the event of a Hard Disk Drive failure, a Recovery CD can be used to restore the Hard Disk Drive to the original factory preset. Be sure to use the Recovery CD FRU list to obtain the proper recovery CD for the computer model you are servicing.

Chapter 4. Diagnostics 15

Diagnostics

The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see Chapter 7, “Symptom-to-FRU index,” on page 47.

Note: The fans in this system may turn off under normal operation. This is a noise-level reduction feature, and should not be taken to mean there is something wrong with the system.

Diagnostics program download

To download the Diagnostics program, do the following:

vGo to http://www.ibm.com/.

vSelect Support.

vSelect Personal computing from the ″Get product support for″ pull-down menu.

vSearch for the machine type in the ″Quick Path″ box on the left.

vSelect Downloadable files from the options on the left.

vSelect Diagnostics from the pull down menu.

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

vThe Enter key is used to select a menu item.

vThe Esc key is used to back up to the previous menu.

vFor online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

1.Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2.Press F5 to automatically run all selected tests in all categories. See ″Test Selection″.

3.From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ″Test Selection″.

4.Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 20.

Test selection

To select one or more tests, use the following procedure.

1.Open the corresponding test category.

2.Using the cursor movement keys, highlight the desired test.

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3.Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4.Repeat steps 2 and 3 above to select all desired tests.

Test results

Diagnostics test results will produce the following error code format:

Function	Failure Type DeviceID	Date	ChkDigits	Text
Code

vFunction Code:

Represents the feature or function within the PC.

vFailure Type:

Represents the type of error encountered.

vDeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM, or a device on the PCI bus.

vDate:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

vChkDigits:

Contains a 2-digit check-digit value to ensure the following:

–Diagnostics were run on the specified date.

–Diagnostics were run on the specified IBM computer.

–The diagnostic error code is recorded correctly.

vText:

Description of the error.

Note: See “Diagnostic error codes” on page 49 for error code listings.

Fixed disk advanced test (FDAT)

PC-Doctor’s (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured highly configurable fixed-disk test suite. The configurable capabilities of FDAT allow users to enable or disable specific tests, enable or disable testing features, control the test log detail, alter testing parameters, etc. FDAT will test for and report most commonly found errors on a fixed-disk drive and is able to test up to 128 SCSI and 4 IDE drives (up to 132 total drives). Drive information is gathered through FDAT’s enumeration of available devices and user specific configuration parameters located in the FDAT.INI. FDAT uses information supplied by these features to indicate specifically what devices are available for test, what tests are available for the device, device properties, etc. Modify the FDAT.INI file in PC Doctor for DOS to change testing parameters

FDAT consists of the following subtests and features.

Fixed-Disk Tests:

vSeek Tests: - checks the physical operation of the drive head.

– Linear Seek

Chapter 4. Diagnostics 17

–Random Seek

–Min-Max Seek

–Butterfly Seek

v Verify Tests: - checks the integrity of the data present on the media.

–Linear Verify

–Random Verify

vSurface Scan Tests: - checks the drive media for defects.

–Surface Scan (Linear)

–Surface Scan (Aggressive) - this is disabled for normal customer use.

–Surface Scan (Random)

vSMART: - checks the SMART functionality for drives that support SMART.

–Start SMART Self-Test

–Get SMART test results

Other Test Features:

vWrite-Splice Repair - detects and corrects Error Correction Code errors during Verify tests.

vAuto Spin Down - a gradual spin down of the drive platters to avoid damaging the media.

vManufacturer Log - an in-depth manufacturer supported log of errors on the drive.

Multitasking:

To allow simultaneous testing of multiple hard drives whenever possible, the FDAT module is written as a set of multitasking functions. Each drive under test can run the same test or run a different test at the same time. Each subtest is written to handle a single test pass and all test variables are kept track of in a structure unique for each drive . However, when testing IDE drives, FDAT will not perform simultaneous testing of IDE drives that are attached to the same IDE cable. For example, if FDAT is testing four IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3 first (master drives), then perform tests on 2 and 4 (slave drives). FDAT will also perform simultaneous testing on a master and slave that are on separate IDE cables, but will not perform simultaneous tests on a master and slave on the same IDE cable. This generally increases the amount of time needed to test multiple IDE drives. Another limitation of FDAT’S multitasking capability is the use of Ultra DMA (UDMA). Only one drive at a time can access the UDMA channel and the UDMA channel buffer must be kept high in order to maintain a speed advantage over other data transfer modes. In order to use the UDMA channel during testing, users must disable the multitasking feature.

Destructive vs non-destructive testing:

Most of the tests found in FDAT are non-destructive. This means that PCDR will preserve any data that is present on the tested media prior to beginning any destructive operations (i.e. write operations). However, users can run certain tests in destructive mode (i.e. surface scan tests). Destructive tests will speed up testing because FDAT does not preserve the data on the media prior to the test beginning. Unlike non-destructive tests, any data present on the media prior to the test beginning is lost. FDAT allows for enabling or disabling destructive tests, as well as specifying a range of destructive and non-destructive sectors on the tested drive. This is done through the configuration of the FDAT.INI .If destructive and

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non-destructive ranges somehow overlap, then the overlapped area is considered non-destructive. For example, if users specify both destructive and non-destructive ranges as the same, then the entire drive is tested as non-destructive.

Quick and Full erase - hard drive

The Diagnostics program offers two hard drive format utilities:

vQuick Erase Hard Drive

vFull Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

vDestroys the Master Boot Record (MBR) on the hard drive.

vDestroys all copies of the FAT Table on all partitions (both the master and backup).

vDestroys the partition table.

vProvides messages that warn the user that this is a non-recoverable process.

Chapter 4. Diagnostics 19

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

vPerforms all the steps in Quick Erase.

vProvides a DOS utility that writes random data to all sectors of the hard drive.

vProvide an estimate of time to completion along with a visual representation of completion status.

vProvides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase functions.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

1.Select the UTILITY option on the toolbar and press Enter.

2.Select either the QUICK ERASE or FULL ERASE HARD DISK option and follow the instructions.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

vPress F3 to activate the log file.

vPress F3 again to save the file to diskette or F2 to print the file.

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Chapter 5. External connectors

This chapter shows the various external connectors on your computer to which you can attach devices, such as external speakers, a printer, or a scanner. Use the information in this chapter to identify.

Important:

Before you install or remove any option, read “Safety information” on page 187. These precautions and guidelines will help you work safely.

Locating the connectors on the front of your computer

Small desktop models

1USB connector 2USB connector

Desktop models


			21

© Copyright IBM Corp. 2004

1USB connector 2USB connector

Microtower models

Note: Not all computer models will have the following connectors.










1IEEE 1394 connector	4USB connector
2Microphone connector	5USB connector
3Headphone connector

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Locating the connectors on the rear of your computer

Small desktop

1Mouse connector 2Parallel connector 3Audio line in connector 4Power connector 5PCI slots

6AGP slot

7Audio line out connector

See “Connector descriptions” on page 25.

8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector

Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.

Chapter 5. External connectors 23

Desktop

1Power connector 2Mouse connector 3Parallel connector 4Audio line in connector 5PCI slots

6AGP slot

7Audio line out connector

See “Connector descriptions” on page 25.

8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector

Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.

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Microtower

1Mouse connector

8 Microphone connector

2Keyboard connector

9 Audio line out connector

3USB connectors

10Audio line in connector

4Serial connector

11AGP slot

5Parallel connector

12PCI slots

6Serial connector

13Power connector

7Ethernet connector

See “Connector descriptions.”

Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.

Connector descriptions

Connector	Description
Mouse connector	Used to attach a mouse, trackball, or other pointing device
	that uses a standard mouse connector.
Keyboard connector	Used to attach a keyboard that uses a standard keyboard
	connector.
USB connectors	Used to attach a device that requires a Universal Serial Bus
	(USB) connection, such as a USB scanner or USB printer. If
	you have more than four USB devices, you can purchase a
	USB hub, which you can use to connect additional USB
	devices.

Chapter 5. External connectors 25

Serial connectors	Used to attach an external modem, serial printer, or other
	devices that use a 9-pin serial connector.
Parallel connector	Used to attach a parallel printer, parallel scanner, or other
	devices that use a 25-pin parallel connector.
Ethernet connector	Used to attach an Ethernet cable for a Local Area Network
	(LAN).
	Note: To operate the computer within FCC Class B limits, use
	a category 5 Ethernet cable.
Microphone connector	Used to attach a microphone to your computer when you
	want to record voice or other sounds on the hard disk if you
	use speech-recognition software.
Audio line out connector	Used to send audio signals from the computer to external
	devices, such as powered stereo speakers (speakers with
	built-in amplifiers), headphones, multimedia keyboards, or the
	audio line in connector on a stereo system or other external
	recording device.
Audio line in connector	Used to receive audio signals from an external audio device,
	such as a stereo system. When you attach an external audio
	device, a cable is connected between the audio line out
	connector of the device and the audio line in connector of the
	computer.

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Chapter 6. Replacing FRUs

These procedures are intended for trained service technicians only.

Important

Before you remove or install any FRU, read “Safety information” on page 187. These procedures and guidlines will help you work safely.

small desktop models

These procedures are for machine types 6043, 6343, 6790, and 6791.

Locating components

The following illustration will help you locate the various components in your computer.

1Power supply

5DIMM

2PCI slot

6Hard disk drive

3AGP slot

7CD drive or DVD drive

4Support bar

8Diskette drive

Identifying parts on the system board

The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.

See the following illustration for the location of parts on the system board.

1 Microprocessor

9 Battery

2 DIMM connectors (1, 2, 3 left to right)

10SCSI LED connector

3 Front panel connector

11PCI slots

4 Power connector

12Front panel audio connector

5 Diskette drive connector

13CD-ROM audio connector

6 Primary IDE connector

14AGP slot

7 Secondary IDE connector

1512V Power connector

8 Clear CMOS/Recovery jumper

Removing the cover

Important

Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.

To remove the cover:

1.Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

2.Unplug all power cords from electrical outlets.

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3.Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.

4.Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.

Replacing the microprocessor

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

3.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.

4.Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.

5.Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.

Note: If the thermal grease seal cannot be broken, you can turn on the computer for a few mimutes to heat the microprocessor and loosen the thermal grease.

6.Pull out and lift up the processor socket lever to its maximum vertical position to release the microprocessor module.

7.Gently lift the microprocessor off the microprocessor socket.

Notes:

a.Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.

b.When installing the new microprocessor, make sure to reinstall the fan sink to insure proper cooling.

8.Reverse this procedure to install the new microprocessor.

9.Go to “Completing the FRU replacement.” on page 45 when the microprocessor has been installed.

Chapter 6. Replacing FRUs 29

Replacing the power supply

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

3.Disconnect all power supply cables from the system board and the drives. See “Identifying parts on the system board” on page 28.

4.Remove the screws that hold the power supply in place.

5.Lift the power supply out.

6.Reverse this procedure to install the new power supply.

7.Go to “Completing the FRU replacement.” on page 45 when the power supply has been installed.

Replacing the system board

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

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3.Pivot one of the drive bay latch handles toward the front of the computer and then pivot the drive bay cage upward, as shown, until it is latched in the up position. Repeat this procedure for the remaining drive bay.

4.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.

5.Remove any adapters connected to the system board.

6.Disconnect all cables connected to the system board. See “Identifying parts on the system board” on page 28.

7.Remove the support bar. See“Locating components” on page 27.

8.Remove the screws that hold the system board to the chassis.

9.Lift the system board out.

10.Remove the microprocessor from the system board and install it on the new system board.

11.Remove the memory modules from the system board and install them on the new system board.

12.Reverse this procedure to install the new system board.

Chapter 6. Replacing FRUs 31

13.Go to “Completing the FRU replacement.” on page 45 when the system board has been installed.

Replacing the speaker

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

3.Disconnect the speaker cable from the system board. See “Identifying parts on the system board” on page 28.

4.Slide the speaker up and out of the bracket.

5.Reverse this procedure to install the new speaker.

6.Go to “Completing the FRU replacement.” on page 45 when the speaker has been installed.