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Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 221.

Second Edition (September 2004)

© Copyright International Business Machines Corporation 2004. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Chapter 4. Diagnostics . . . . . . . . 13
Setup Utility program . . . . . . . . . . . 14 Chapter 7. Symptom-to-FRU index . . . 47
Product Recovery Program menu . . . . . . . 15 Hard disk drive boot error . . . . . . . . . 47 Diagnostics . . . . . . . . . . . . . . 16 Power Supply Errors . . . . . . . . . . . 47 Diagnostics program download. . . . . . . 16 Diagnostic error codes . . . . . . . . . . . 49 Navigating through the diagnostics programs . . 16 Beep symptoms . . . . . . . . . . . . . 67 Running diagnostics tests. . . . . . . . . 16 No-beep symptoms . . . . . . . . . . . . 69 Test selection . . . . . . . . . . . . . 16 POST error codes . . . . . . . . . . . . 70 Test results . . . . . . . . . . . . . 17 Miscellaneous error messages . . . . . . . . 85 Fixed disk advanced test (FDAT) . . . . . . 17 Undetermined problems . . . . . . . . . . 87
Quick and Full erase - hard drive . . . . . . 19
Viewing the test log . . . . . . . . . . 20 Chapter 8. FRU listing . . . . . . . . 89
Identifying your computer. . . . . . . . . . 5 Small desktop model computer . . . . . . . 6 Desktop model computer . . . . . . . . . 6 Microtower model computer . . . . . . . . 6 Features . . . . . . . . . . . . . . . . 7 Specifications . . . . . . . . . . . . . . 9 Physical specifications — small desktop model . . 9 Physical specifications — desktop model . . . 10 Physical specifications — microtower model . . 11 Available options . . . . . . . . . . . . 12
Important Safety Information . . . . . . . . . 1

Contents

Chapter 1. About this manual . . . .

Chapter 2. General checkout . . . . .

Chapter 3. General information . . . .

.

1

Identifying parts on the system board

. . .

. 33

 

 

Removing the cover . . . . . .

. . .

.

34

 

 

Replacing the microprocessor . . .

. . .

.

35

.

3

Replacing the power supply . . . .

. . .

.

35

 

 

Replacing the system board . . . .

. . .

.

36

.

5

Replacing the fan . . . . . . .

. . .

.

37

Microtower models . . . . . . . .

. . .

.

37

 

 

 

 

Locating components . . . . . .

. . .

.

38

 

 

Identifying parts on the system board

. . .

. 39

 

 

Removing the cover . . . . . .

. . .

.

39

 

 

Replacing the fan . . . . . . .

. . .

.

40

 

 

Removing the front bezel . . . . .

. . .

.

41

 

 

Moving the power supply . . . .

. . .

. 41

 

 

Replacing the microprocessor . . .

. . .

.

42

 

 

Replacing the power supply . . . .

. . .

.

43

 

 

Replacing the system board . . . .

. . .

.

44

 

 

Replacing the hard disk drive . . .

. . .

.

44

 

 

Completing the FRU replacement. . . .

. . .

. 45

Chapter 5. External connectors . .

.

.

21

Small Desktop Model . . . . . . . . . .

.

89

Desktop Model . . . . . . . . . . . .

.

112

Locating the connectors on the front of your

 

 

 

 

 

 

Microtower Model. . . . . . . . . . .

.

142

computer . . . . . . . . . . . . .

.

.

21

 

 

 

Small desktop models . . . . . . . .

.

.

21

Chapter 9. Additional service

 

 

Desktop models . . . . . . . . . .

.

.

21

 

 

information . . . . . . . . . . . . 179

Microtower models . . . . . . . . .

.

.

22

Security features . . . . . . . . . . .

.

179

Locating the connectors on the rear of your

 

 

 

 

 

 

Passwords . . . . . . . . . . . .

.

179

computer . . . . . . . . . . . . .

.

.

23

Vital product data . . . . . . . . . .

.

180

Small desktop . . . . . . . . . .

.

.

23

Management Information Format (MIF) . .

. 180

Desktop . . . . . . . . . . . .

.

.

24

Alert on LAN . . . . . . . . . . .

.

181

Microtower . . . . . . . . . . .

.

.

25

BIOS levels . . . . . . . . . . . . .

.

181

Connector descriptions . . . . . . .

.

.

25

Flash update procedures. . . . . . . . .

.

181

 

 

 

 

Chapter 6. Replacing FRUs . . . .

.

.

27

Flash from Operating System (WinPhlash). . . 182

Flash from CD-ROM ISO image . . . . .

. 182

small desktop models . . . . . . . . .

.

.

27

Flash recovery boot block jumper. . . . . .

.

183

Locating components . . . . . . . .

.

.

27

Power management . . . . . . . . . .

.

185

Identifying parts on the system board . .

.

. 28

Automatic configuration and power interface

 

 

Removing the cover . . . . . . . .

.

.

28

 

 

(ACPI) BIOS. . . . . . . . . . . .

.

185

Replacing the microprocessor . . . . .

.

.

29

Advanced Power Management . . . . .

. 185

Replacing the power supply . . . . . .

.

.

30

Automatic Hardware Power Management

 

 

Replacing the system board . . . . . .

.

.

30

 

 

features . . . . . . . . . . . . .

.

185

Replacing the speaker . . . . . . . .

.

.

32

Setting Automatic Hardware Power

 

 

Desktop models . . . . . . . . . . .

.

.

32

 

 

Management features. . . . . . . . .

.

185

Locating components . . . . . . . .

.

.

33

Automatic Power-On features . . . . . .

. 186

 

 

 

 

© Copyright IBM Corp. 2004

 

 

 

 

 

iii

Chapter 10. Related service

 

 

 

Grounding requirements . . . . . .

.

.

191

information . . . . . . . . . . .

.

187

Safety notices (multi-lingual translations) .

.

.

191

Safety information. . . . . . . . . .

.

.

187

Send us your comments! . . . . . . .

.

.

220

Problem determination tips. . . . . . .

.

.

221

General safety . . . . . . . . . .

.

.

187

Notices . . . . . . . . . . . . .

.

.

221

Electrical safety. . . . . . . . . .

.

.

188

Trademarks . . . . . . . . . . . .

.

.

222

Safety inspection guide . . . . . . .

.

.

189

 

 

 

 

Handling electrostatic discharge-sensitive

 

 

 

 

 

 

 

devices . . . . . . . . . . . .

.

.

190

 

 

 

 

iv Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 1. About this manual

This manual contains service and reference information for IBM® computers .

This manual is divided into product service sections and a related service section, as follows:

vThe product service sections include procedures for isolating problems to a FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

vThe related service section includes safety notices and safety information, and problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety information” on page 187.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

© Copyright IBM Corp. 2004

1

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

2 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 2. General checkout

Use this general checkout procedure is for computers supported by this Hardware Maintenance Manual.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 16.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

vThe default boot for this computer is to start up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

vTo enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 14.

2.Set Power-On Self-Test to Enhanced.

vBefore replacing any FRUs, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 181.

vIf multiple error codes are displayed, diagnose the first error code displayed.

vIf the computer hangs with a POST error, go to Chapter 7, “Symptom-to-FRU index,” on page 47.

vIf the computer hangs and no error is displayed, go to “Undetermined problems” on page 87.

vIf an installed device is not recognized by the diagnostics program, that device might be defective.

001

1.Power-off the computer and all external devices.

2.Check all cables and power cords.

3.Make sure the system board is seated properly.

4.Set all display controls to the middle position.

5.Power-on all external devices.

6.Power-on the computer.

7.Check for the following response:

v Readable instructions or the Main Menu.

© Copyright IBM Corp. 2004

3

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002 .

If YES, proceed to 003 .

002

If the Power Management feature is enabled, do the following:

1.Start the Configuration/Setup Utility program. See “Setup Utility program” on page 14.

2.Select Power Management from the Configuration/Setup Utility program menu.

3.Select APM.

4.Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the setting.

5.Select Automatic Hardware Power Management.

6.Set Automatic Hardware Power Management to Disabled.

7.If the problem persists, continue to 003 .

003

Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 16.

vIf you receive an error, replace the part that the diagnostic program calls out or go to Symptom-to-FRU Indexon page Chapter 7, “Symptom-to-FRU index,” on page 47.

vIf the test stops and you cannot continue, replace the last device tested.

4 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 3. General information

This IBM® computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change.

Adding hardware options to your computer is an easy way to increase its capabilities. Instructions for installing external and internal options are included in this publication. When adding an option, use these instructions along with the instructions that come with the option.

Go to Access IBM for general information about the use, operation, and maintenance of your computer. Access IBM also contains information to help solve problems and get repair service or other technical assistance.

Identifying your computer

To properly install options, you will need to know the machine type/model of your computer. You can find this number on the small label on the front of your computer. An example of the machine type/model number is 6790xxx.

The information in this publication supports several computer types and models. The following illustrations will help you identify your computer.

© Copyright IBM Corp. 2004

5

Small desktop model computer

Desktop model computer

Microtower model computer

6 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Features

This section provides an overview of the computer features, preinstalled software, and specifications.

Microprocessor

Intel® Pentium4 with 256 KB of internal L2 cache memory and Intel NetBurstmicro-architecture

Memory

vSupport for three dual in-line memory modules (DIMMs) (some models)

v512 KB flash memory for system programs

Internal drives

v3.5-inch, 1.44 MB diskette drive

vInternal hard disk drive

vEIDE CD drive or DVD drive

Video subsystem

AGP video adapter slot on the system board

Audio subsystem

16-bit integrated Sound Blaster Pro compatible audio subsystem

Connectivity

v10/100 Mbps integrated

Intel ethernet controller that supports the Wake on LAN® feature

v56k V.90 data/fax PCI modem (some models)

System management features

vRemote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP)

vWake on LAN

vWake on Ring (in the IBM Setup Utility program, this feature is called Serial Port Ring Detect for an external modem and Modem Ring Detect for an internal modem)

vRemote Administration

vAutomatic power-on startup

vSystem Management (SM) BIOS and SM software

vAbility to store POST hardware test results

Input/output features

v25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP)

vTwo 9-pin serial connectors

vFour 4-pin, USB connectors

vPS/2® mouse connector

vPS/2 keyboard connector

vRJ-45 Ethernet connector

vMonitor connector

vThree audio connectors (line in, line out, and microphone)

vIEEE 1394 connector (some models)

Chapter 3. General information 7

v Front connectors for microphone and headphone (some models)

Expansion

vDrive bays

Small desktop model: Three

Desktop model: Four

Microtower model: Five

v32-bit peripheral component interconnect (PCI) adapter slots

Small desktop model: Three (supports low profile adapters only)

Desktop model: Three

Microtower model: Three

vOne accelerated graphics port (AGP) expansion slot (small desktop model supports low profile adapters)

Power

v160 W or 185 W power supply with manual voltage selection switch

vAutomatic 50/60 Hz input frequency switching

vAdvanced Power Management support

vAdvanced Configuration and Power Interface (ACPI) support

Security features

vUser and administrator passwords

vSupport for the addition of a Rope Clip and lockable cable (varies by mechanical chassis)

vStartup sequence control

vStartup without diskette drive, keyboard, or mouse

vUnattended start mode

vDiskette and hard disk I/O control

vSerial and parallel port I/O control

vSecurity profile by device

IBM preinstalled software

Your computer might come with preinstalled software. If it does, an operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (supported)

vMicrosoft® Windows XP

vMicrosoft Windows 2000

vMicrosoft Windows NT® Workstation Version 4.0

vMicrosoft Windows 98 Second Edition

vOS/2®

Operating systems (tested for compatibility)1

vLinux

1.The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.

8 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

v PC DOS

Specifications

This section lists the physical specifications for your computer.

Physical specifications — small desktop model

Dimensions

Height: 104 mm (4.1 in.)

Width: 360 mm (14.2 in.)

Depth: 412 mm (16.2 in.)

Weight

Minimum configuration as shipped: 8.1 kg (18 lb)

Maximum configuration: 9.1 kg (20 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F)

System off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80%

System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac

Maximum: 137 V ac

Input frequency range: 57–63 Hz

Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac

Maximum: 265 V ac

Input frequency range: 47–53 Hz

Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA

Maximum configuration: 0.30 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 257 Btu/hr (75 watts)

Maximum configuration: 686 Btu/hr (200 watts)

Airflow

Approximately 0.45 cubic meters every three minutes (16 cubic feet every three minutes) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA

Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA

Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 3.75 bels

Operating: 4.99 bels

Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.

Chapter 3. General information 9

Physical specifications — desktop model

Dimensions

Height: 140 mm (5.5 in.)

Width: 425 mm (16.7 in.)

Depth: 425 mm (16.7 in)

Weight

Minimum configuration as shipped: 10.0 kg (22 lb)

Maximum configuration: 11.4 kg (25.0 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F)

System off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80%

System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac

Maximum: 137 V ac

Input frequency range: 57–63 Hz

Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac

Maximum: 265 V ac

Input frequency range: 47–53 Hz

Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA

Maximum configuration: 0.3 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 257 Btu/hr (75 watts)

Maximum configuration: 789 Btu/hr (230 watts)

Airflow

Approximately 0.68 cubic meters every three minutes (24 cubic feet every three minutes) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA

Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA

Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels

Operating: 5.1 bels

Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.

10 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Physical specifications — microtower model

Dimensions

Height: 444.5 mm (17.5 in.)

Width: 165.1 mm (6.5 in.)

Depth: 497.8 mm (19.6 in.)

Weight

Minimum configuration as shipped: 9.1 kg (20 lb)

Maximum configuration: 10.2 kg (22.5 lb)

Environment

Air temperature:

System on: 10° to 35° C (50° to 95° F)

System off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80%

System off: 8% to 80%

Electrical input

Input voltage:

Low range:

Minimum: 90 V ac

Maximum: 137 V ac

Input frequency range: 57–63 Hz

Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac

Maximum: 265 V ac

Input frequency range: 47–53 Hz

Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA

Maximum configuration: 0.3 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Heat output (approximate) in British thermal units (Btu) per hour:

Minimum configuration: 257 Btu/hr (75 watts)

Maximum configuration: 789 Btu/hr (230 watts)

Airflow

Approximately 0.79 cubic meters every three minutes (28 cubic feet every three minutes) maximum

Acoustical noise-emission values

Average sound-pressure levels:

At operator position:

Idle: 38 dBA

Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA

Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels

Operating: 5.1 bels

Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Note: The computer is classified as a Class A or Class B digital device. See the Quick Reference for further information about this classification.

Chapter 3. General information 11

Available options

The following are some available options:

vExternal options

Parallel port devices, such as printers and external drives

Serial port devices, such as external modems and digital cameras

Audio devices, such as external speakers for the sound system

USB devices, such as printers, joysticks, and scanners

Security device, such as a Rope Clip

Monitors

IEEE 1394 devices (requires an IEEE 1394 adapter)

SCSI devices (requires a SCSI adapter)

vInternal options

System memory, called dual in-line memory modules (DIMMs)

Adapters

-Peripheral component interconnect (PCI) adapters

-Accelerated graphics port (AGP) adapters

-Small desktop models support low profile adapters only

Internal drives, such as:

-CD drive or DVD drive

-CD drive and DVD drive

-Hard disk

-Diskette drives and other removable media drives

For the latest information about available options, see the following World Wide Web pages:

vhttp://www.ibm.com/pc/us/options/

vhttp://www.pc.ibm.com/support/

You can also obtain information by calling the following telephone numbers:

vWithin the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or IBM marketing representative.

vWithin Canada, call 1-800-565-3344 or 1-800-IBM-4YOU.

vOutside the United States and Canada, contact your IBM reseller or IBM marketing representative.

12 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 4. Diagnostics

The following tools are available to help identify and resolve hardware-related problems.

vSetup Utility program

vPower-On Self-Test (POST)

POST Beep Codes

Error Code Format

vDiagnostics program

vRecovery utility

Factory Contents

Partial recovery

vRepair utility

© Copyright IBM Corp. 2004

13

Setup Utility program

Attention:

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

vSystem Summary

vProduct Data

vDevices and I/O Ports

vStart Options

vDate and Time

vSystem Security

vAdvanced Setup

vPower Management

To run the Setup Utility program, use the following procedure.

1.Power-off the computer and wait for a few seconds until all in-use lights go off.

2.Power-on the computer.

3.When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu will appear.

4.Follow the instructions on the screen.

5.When finished, select System Summary to verify that any configuration changes have been accepted.

14 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Product Recovery Program menu

This computer has recovery and diagnostics programs on a separate hard drive partition. The Enhanced Diagnostics diskette is not shipped with the machine. To download the Diagnostics program, see Chapter 4, “Diagnostics,” on page 13.

At startup, the machine displays the following prompt:

To start the Product Recovery Program, press F11

Attention: Make sure all data is backed up to avoid loss when the Product

Recovery program is used.

After depressing F11, you are given the following options.

vFactory Contents

This utility reformats the hard drive and restores all original files.

vSystem utilities

1.Repair (Windows NT 4.0 and 2000 Only)

This runs the Windows NT 4.0 emergency repair utility.

2.Run Diagnostics

Runs the IBM Enhanced Diagnostic Program.

3.Create a Diagnostics Diskette

Creates a bootable diagnostic diskette.

4.System Information

Displays information about your computer configuration and allows the user to gather system information that would be needed during a Help Center call.

5.Create Recovery/Repair Diskette (Disk to Disk Solution Only)

Creates a startable diskette to restore access to the IBM Product Recovery program on the hard disk.

6.Recovery CD

In the event of a Hard Disk Drive failure, a Recovery CD can be used to restore the Hard Disk Drive to the original factory preset. Be sure to use the Recovery CD FRU list to obtain the proper recovery CD for the computer model you are servicing.

Chapter 4. Diagnostics 15

Diagnostics

The Diagnostics program uses a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see Chapter 7, “Symptom-to-FRU index,” on page 47.

Note: The fans in this system may turn off under normal operation. This is a noise-level reduction feature, and should not be taken to mean there is something wrong with the system.

Diagnostics program download

To download the Diagnostics program, do the following:

vGo to http://www.ibm.com/.

vSelect Support.

vSelect Personal computing from the Get product support forpull-down menu.

vSearch for the machine type in the Quick Pathbox on the left.

vSelect Downloadable files from the options on the left.

vSelect Diagnostics from the pull down menu.

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

vThe Enter key is used to select a menu item.

vThe Esc key is used to back up to the previous menu.

vFor online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

1.Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2.Press F5 to automatically run all selected tests in all categories. See Test Selection.

3.From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See Test Selection.

4.Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 20.

Test selection

To select one or more tests, use the following procedure.

1.Open the corresponding test category.

2.Using the cursor movement keys, highlight the desired test.

16 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

3.Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4.Repeat steps 2 and 3 above to select all desired tests.

Test results

Diagnostics test results will produce the following error code format:

Function

Failure Type DeviceID

Date

ChkDigits

Text

Code

 

 

 

 

 

 

 

 

 

vFunction Code:

Represents the feature or function within the PC.

vFailure Type:

Represents the type of error encountered.

vDeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM, or a device on the PCI bus.

vDate:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

vChkDigits:

Contains a 2-digit check-digit value to ensure the following:

Diagnostics were run on the specified date.

Diagnostics were run on the specified IBM computer.

The diagnostic error code is recorded correctly.

vText:

Description of the error.

Note: See “Diagnostic error codes” on page 49 for error code listings.

Fixed disk advanced test (FDAT)

PC-Doctor’s (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured highly configurable fixed-disk test suite. The configurable capabilities of FDAT allow users to enable or disable specific tests, enable or disable testing features, control the test log detail, alter testing parameters, etc. FDAT will test for and report most commonly found errors on a fixed-disk drive and is able to test up to 128 SCSI and 4 IDE drives (up to 132 total drives). Drive information is gathered through FDAT’s enumeration of available devices and user specific configuration parameters located in the FDAT.INI. FDAT uses information supplied by these features to indicate specifically what devices are available for test, what tests are available for the device, device properties, etc. Modify the FDAT.INI file in PC Doctor for DOS to change testing parameters

FDAT consists of the following subtests and features.

Fixed-Disk Tests:

vSeek Tests: - checks the physical operation of the drive head.

– Linear Seek

Chapter 4. Diagnostics 17

Random Seek

Min-Max Seek

Butterfly Seek

v Verify Tests: - checks the integrity of the data present on the media.

Linear Verify

Random Verify

vSurface Scan Tests: - checks the drive media for defects.

Surface Scan (Linear)

Surface Scan (Aggressive) - this is disabled for normal customer use.

Surface Scan (Random)

vSMART: - checks the SMART functionality for drives that support SMART.

Start SMART Self-Test

Get SMART test results

Other Test Features:

vWrite-Splice Repair - detects and corrects Error Correction Code errors during Verify tests.

vAuto Spin Down - a gradual spin down of the drive platters to avoid damaging the media.

vManufacturer Log - an in-depth manufacturer supported log of errors on the drive.

Multitasking:

To allow simultaneous testing of multiple hard drives whenever possible, the FDAT module is written as a set of multitasking functions. Each drive under test can run the same test or run a different test at the same time. Each subtest is written to handle a single test pass and all test variables are kept track of in a structure unique for each drive . However, when testing IDE drives, FDAT will not perform simultaneous testing of IDE drives that are attached to the same IDE cable. For example, if FDAT is testing four IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3 first (master drives), then perform tests on 2 and 4 (slave drives). FDAT will also perform simultaneous testing on a master and slave that are on separate IDE cables, but will not perform simultaneous tests on a master and slave on the same IDE cable. This generally increases the amount of time needed to test multiple IDE drives. Another limitation of FDAT’S multitasking capability is the use of Ultra DMA (UDMA). Only one drive at a time can access the UDMA channel and the UDMA channel buffer must be kept high in order to maintain a speed advantage over other data transfer modes. In order to use the UDMA channel during testing, users must disable the multitasking feature.

Destructive vs non-destructive testing:

Most of the tests found in FDAT are non-destructive. This means that PCDR will preserve any data that is present on the tested media prior to beginning any destructive operations (i.e. write operations). However, users can run certain tests in destructive mode (i.e. surface scan tests). Destructive tests will speed up testing because FDAT does not preserve the data on the media prior to the test beginning. Unlike non-destructive tests, any data present on the media prior to the test beginning is lost. FDAT allows for enabling or disabling destructive tests, as well as specifying a range of destructive and non-destructive sectors on the tested drive. This is done through the configuration of the FDAT.INI .If destructive and

18 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

non-destructive ranges somehow overlap, then the overlapped area is considered non-destructive. For example, if users specify both destructive and non-destructive ranges as the same, then the entire drive is tested as non-destructive.

Quick and Full erase - hard drive

The Diagnostics program offers two hard drive format utilities:

vQuick Erase Hard Drive

vFull Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

vDestroys the Master Boot Record (MBR) on the hard drive.

vDestroys all copies of the FAT Table on all partitions (both the master and backup).

vDestroys the partition table.

vProvides messages that warn the user that this is a non-recoverable process.

Chapter 4. Diagnostics 19

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

vPerforms all the steps in Quick Erase.

vProvides a DOS utility that writes random data to all sectors of the hard drive.

vProvide an estimate of time to completion along with a visual representation of completion status.

vProvides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase functions.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

1.Select the UTILITY option on the toolbar and press Enter.

2.Select either the QUICK ERASE or FULL ERASE HARD DISK option and follow the instructions.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

vPress F3 to activate the log file.

vPress F3 again to save the file to diskette or F2 to print the file.

20 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 5. External connectors

This chapter shows the various external connectors on your computer to which you can attach devices, such as external speakers, a printer, or a scanner. Use the information in this chapter to identify.

Important:

Before you install or remove any option, read “Safety information” on page 187. These precautions and guidelines will help you work safely.

Locating the connectors on the front of your computer

Small desktop models

1USB connector 2USB connector

Desktop models

 

 

 

 

 

 

 

 

21

 

 

 

© Copyright IBM Corp. 2004

1USB connector 2USB connector

Microtower models

Note: Not all computer models will have the following connectors.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1IEEE 1394 connector

4USB connector

 

2Microphone connector

5USB connector

 

3Headphone connector

 

 

22 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Locating the connectors on the rear of your computer

Small desktop

1Mouse connector 2Parallel connector 3Audio line in connector 4Power connector 5PCI slots

6AGP slot

7Audio line out connector

See “Connector descriptions” on page 25.

8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector

Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.

Chapter 5. External connectors 23

Desktop

1Power connector 2Mouse connector 3Parallel connector 4Audio line in connector 5PCI slots

6AGP slot

7Audio line out connector

See “Connector descriptions” on page 25.

8 Microphone connector 9 Ethernet connector 10Serial connector 11Serial connector 12USB connectors 13Keyboard connector

Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.

24 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Microtower

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1Mouse connector

 

 

8 Microphone connector

2Keyboard connector

 

 

9 Audio line out connector

3USB connectors

 

 

10Audio line in connector

4Serial connector

 

 

11AGP slot

5Parallel connector

 

 

12PCI slots

6Serial connector

 

 

13Power connector

7Ethernet connector

 

 

 

 

 

See “Connector descriptions.”

Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your computer.

Connector descriptions

Connector

Description

Mouse connector

Used to attach a mouse, trackball, or other pointing device

 

that uses a standard mouse connector.

Keyboard connector

Used to attach a keyboard that uses a standard keyboard

 

connector.

USB connectors

Used to attach a device that requires a Universal Serial Bus

 

(USB) connection, such as a USB scanner or USB printer. If

 

you have more than four USB devices, you can purchase a

 

USB hub, which you can use to connect additional USB

 

devices.

Chapter 5. External connectors 25

Serial connectors

Used to attach an external modem, serial printer, or other

 

devices that use a 9-pin serial connector.

Parallel connector

Used to attach a parallel printer, parallel scanner, or other

 

devices that use a 25-pin parallel connector.

Ethernet connector

Used to attach an Ethernet cable for a Local Area Network

 

(LAN).

 

Note: To operate the computer within FCC Class B limits, use

 

a category 5 Ethernet cable.

Microphone connector

Used to attach a microphone to your computer when you

 

want to record voice or other sounds on the hard disk if you

 

use speech-recognition software.

Audio line out connector

Used to send audio signals from the computer to external

 

devices, such as powered stereo speakers (speakers with

 

built-in amplifiers), headphones, multimedia keyboards, or the

 

audio line in connector on a stereo system or other external

 

recording device.

Audio line in connector

Used to receive audio signals from an external audio device,

 

such as a stereo system. When you attach an external audio

 

device, a cable is connected between the audio line out

 

connector of the device and the audio line in connector of the

 

computer.

26 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 6. Replacing FRUs

These procedures are intended for trained service technicians only.

Important

Before you remove or install any FRU, read “Safety information” on page 187. These procedures and guidlines will help you work safely.

small desktop models

These procedures are for machine types 6043, 6343, 6790, and 6791.

Locating components

The following illustration will help you locate the various components in your computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1Power supply

 

 

 

 

 

5DIMM

 

2PCI slot

 

 

 

 

 

6Hard disk drive

 

3AGP slot

 

 

 

 

 

7CD drive or DVD drive

 

4Support bar

 

 

 

 

 

8Diskette drive

 

© Copyright IBM Corp. 2004

27

Identifying parts on the system board

The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.

See the following illustration for the location of parts on the system board.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 Microprocessor

9 Battery

2 DIMM connectors (1, 2, 3 left to right)

10SCSI LED connector

3 Front panel connector

11PCI slots

4 Power connector

12Front panel audio connector

5 Diskette drive connector

13CD-ROM audio connector

6 Primary IDE connector

14AGP slot

7 Secondary IDE connector

1512V Power connector

8 Clear CMOS/Recovery jumper

 

 

 

 

 

 

 

 

 

 

Removing the cover

Important

Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.

To remove the cover:

1.Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

2.Unplug all power cords from electrical outlets.

28 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

3.Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.

4.Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.

Replacing the microprocessor

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

3.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.

4.Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.

5.Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.

Note: If the thermal grease seal cannot be broken, you can turn on the computer for a few mimutes to heat the microprocessor and loosen the thermal grease.

6.Pull out and lift up the processor socket lever to its maximum vertical position to release the microprocessor module.

7.Gently lift the microprocessor off the microprocessor socket.

Notes:

a.Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.

b.When installing the new microprocessor, make sure to reinstall the fan sink to insure proper cooling.

8.Reverse this procedure to install the new microprocessor.

9.Go to “Completing the FRU replacement.” on page 45 when the microprocessor has been installed.

Chapter 6. Replacing FRUs 29

Replacing the power supply

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

3.Disconnect all power supply cables from the system board and the drives. See “Identifying parts on the system board” on page 28.

4.Remove the screws that hold the power supply in place.

5.Lift the power supply out.

6.Reverse this procedure to install the new power supply.

7.Go to “Completing the FRU replacement.” on page 45 when the power supply has been installed.

Replacing the system board

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

30 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

3.Pivot one of the drive bay latch handles toward the front of the computer and then pivot the drive bay cage upward, as shown, until it is latched in the up position. Repeat this procedure for the remaining drive bay.

4.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.

5.Remove any adapters connected to the system board.

6.Disconnect all cables connected to the system board. See “Identifying parts on the system board” on page 28.

7.Remove the support bar. See“Locating components” on page 27.

8.Remove the screws that hold the system board to the chassis.

9.Lift the system board out.

10.Remove the microprocessor from the system board and install it on the new system board.

11.Remove the memory modules from the system board and install them on the new system board.

12.Reverse this procedure to install the new system board.

Chapter 6. Replacing FRUs 31

13.Go to “Completing the FRU replacement.” on page 45 when the system board has been installed.

Replacing the speaker

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 28.

3.Disconnect the speaker cable from the system board. See “Identifying parts on the system board” on page 28.

4.Slide the speaker up and out of the bracket.

5.Reverse this procedure to install the new speaker.

6.Go to “Completing the FRU replacement.” on page 45 when the speaker has been installed.

Desktop models

These procedures are for machine types 2273, 6349, 6792 and 6793.

32 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Locating components

The following illustration will help you locate the various components in your computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 CD-ROM drive

7 DIMMs

2 Front USB connector

8 System board

3 Front USB connector

9 Microprocessor and heat sink

4 Optional drive bay

10AGP slot

5 Hard disk drive

11PCI slots

6 Diskette drive

 

 

 

 

 

 

 

 

 

 

 

 

 

Identifying parts on the system board

The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.

Chapter 6. Replacing FRUs 33

See the following illustration for the location of parts on the system board.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 Microprocessor

9 Battery

2 DIMM connectors (1, 2, 3 left to right)

10SCSI LED connector

3 Front panel connector

11PCI slots

4 Power connector

12Front panel audio connector

5 Diskette drive connector

13CD-ROM audio connector

6 Primary IDE connector

14AGP slot

7 Secondary IDE connector

1512V Power connector

8 Clear CMOS/Recovery jumper

 

 

 

 

 

 

 

 

 

 

 

Removing the cover

Important

Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.

To remove the cover:

1.Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

2.Unplug all power cords from electrical outlets.

3.Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.

34 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

4.Press the buttons on the sides of the computer and pivot the rear end of the cover up toward the front of the computer.

Replacing the microprocessor

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 34.

3.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.

4.Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.

5.Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.

Note: If the thermal grease seal cannot be broken, you can turn on the computer for a few mimutes to heat the microprocessor and loosen the thermal grease.

6.Pull out and lift up the processor socket lever to its maximum vertical position to release the microprocessor module.

7.Gently lift the microprocessor off the microprocessor socket.

Notes:

a.Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.

b.When installing the new microprocessor, make sure to reinstall the fan sink to insure proper cooling.

8.Reverse this procedure to install the new microprocessor.

9.Go to “Completing the FRU replacement.” on page 45 when the microprocessor has been installed.

Replacing the power supply

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 34.

3.Disconnect all power supply cables from the system board and the drives. See “Identifying parts on the system board” on page 33.

Chapter 6. Replacing FRUs 35

4. Remove the screws that hold the power supply in place.

5.Lift the power supply out.

6.Reverse this procedure to install the new power supply.

7.Go to “Completing the FRU replacement.” on page 45 when the power supply has been installed.

Replacing the system board

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 34.

3.Pivot the drive bay latch handle toward the front of the computer and then pivot the drive bay cage upward, as shown, until it is latched in the up right position.

4.Remove any adapters connected to the system board.

5.Disconnect all cables connected to the system board. See “Identifying parts on the system board” on page 33.

6.Remove the support bar. See“Locating components” on page 33.

36 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

7. Remove the screws that hold the system board to the chassis.

8.Lift the system board out.

9.Remove the microprocessor from the system board and install it on the new system board.

10.Remove the memory modules from the system board and install them on the new system board.

11.Reverse this procedure to install the new system board.

12.Go to “Completing the FRU replacement.” on page 45 when the system board has been installed.

Replacing the fan

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 34.

3.Disconnect the fan cable from the system board. See “Identifying parts on the system board” on page 28.

4.Slide the fan up and out of the bracket.

5.Reverse this procedure to install the new fan.

6.Go to “Completing the FRU replacement.” on page 45 when the fan has been installed.

Microtower models

These procedures are for machine types 2292, 6350, 6794, 6795, 6823, and 6825.

Chapter 6. Replacing FRUs 37

Locating components

The following illustration will help you locate the various components in your computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1Microprocessor and heat sink

 

 

 

4PCI adapter

 

 

 

 

 

 

2DIMM

 

 

 

5Power supply

3AGP slot

 

 

 

 

 

 

 

38 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Identifying parts on the system board

The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later.

See the following illustration for the location of parts on the system board.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 Microprocessor

 

9 Battery

2 DIMM connectors (1, 2, 3 left to right)

 

10SCSI LED connector

3 Front panel connector

 

11PCI slots

4 Power connector

 

12Front panel audio connector

5 Diskette drive connector

 

13CD-ROM audio connector

6 Primary IDE connector

 

14AGP slot

7 Secondary IDE connector

 

1512V Power connector

8 Clear CMOS/Recovery jumper

 

 

 

 

 

 

 

 

 

Removing the cover

Important

Read before removing the cover read “Safety information” on page 187 and “Handling electrostatic discharge-sensitive devices” on page 190.

To remove the cover:

1.Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer.

2.Unplug all power cords from electrical outlets.

Chapter 6. Replacing FRUs 39

3.Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are connected to the computer.

4.Press the cover release button on the left side cover and remove the cover.

Replacing the fan

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 39.

3.Disconnect the fan cable from the system board. See “Identifying parts on the system board” on page 39.

4.Push in on the tabs holding the fan to the back of the chassis.

40 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

5. Lift the fan out of the chassis.

6.Reverse this procedure to install the new fan.

7.Go to “Completing the FRU replacement.” on page 45 when the fan has been installed.

Removing the front bezel

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 39.

3.Push in on the blue bezel release arm at the rear of the chassis to disengage the front bezel from the chassis.

4.Lift the bezel off the front of the computer.

Moving the power supply

To perform some operations inside the computer, you might need to move the power supply to access parts of the system board that are difficult to see or hard to reach. Use the following procedure to provide easier access to the system board.

1. Locate the power supply. See “Locating components” on page 38.

Chapter 6. Replacing FRUs 41

2. Push the plastic tab to release the power supply.

3. Move the power supply outward from the computer.

4. To replace the power supply, reverse these steps.

Replacing the microprocessor

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 39.

3.Remove the air baffle covering the microprocessor on the system board by squeezing the plastic tabs that secure the air baffle to the chassis.

42 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

4.Loosen the two captured screws that hold the fan sink in place and pivot them off the fan sink notches.

5.Gently twist the fan sink to break the thermal grease seal and lift the fan sink off the microprocessor.

Note: If the thermal grease seal cannot be broken, you can turn on the computer for a few mimutes to heat the microprocessor and loosen the thermal grease.

6.Pull out and lift up the processor socket lever to its maximum vertical position to release the microprocessor module.

7.Gently lift the microprocessor off the microprocessor socket.

Notes:

a.Note the position of the beveled corner on the microprocessor. When installing the new microprocessor, the beveled corner on the microprocessor must be properly oriented with the beveled corner in the socket.

b.When installing the new microprocessor, make sure to reinstall the fan sink to insure proper cooling.

8.Reverse this procedure to install the new microprocessor.

9.Go to “Completing the FRU replacement.” on page 45 when the microprocessor has been installed.

Replacing the power supply

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 39.

3.Disconnect all power supply cables from the system board and the drives. See “Identifying parts on the system board” on page 39.

4.Remove the screws that hold the power supply in place.

5.Lift the power supply out.

6.Reverse this procedure to install the new power supply.

Chapter 6. Replacing FRUs 43

7.Go to “Completing the FRU replacement.” on page 45 when the power supply has been installed.

Replacing the system board

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 39.

3.Remove any adapters connected to the system board.

4.Disconnect all cables connected to the system board. See “Identifying parts on the system board” on page 39.

5.Remove the screws that hold the system board to the chassis.

6.Lift the system board out.

7.Remove the microprocessor from the system board and install it on the new system board.

8.Remove the memory modules from the system board and install them on the new system board.

9.Reverse this procedure to install the new system board.

10.Go to “Completing the FRU replacement.” on page 45 when the system board has been installed.

Replacing the hard disk drive

1.Shut down your operating system and turn off the computer.

2.Remove the cover. See “Removing the cover” on page 39.

3.Remove the front bezel. See“Removing the front bezel” on page 41.

4.Disconnect the cables attached to the hard disk drive.

44 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

5. Push in on the two tabs to rotate the hard disk drive outward.

6.Push in on the rail guides and slide the hard disk drive out.

7.Reverse this procedure to install the new hard disk drive.

Note: Make sure you obtain the proper Recovery CD to use after installing the hard disk drive.

8.Go to “Completing the FRU replacement.” when the system board has been installed.

Completing the FRU replacement.

After replacing FRUs, you need to install any removed parts, replace the cover, and reconnect any cables, including telephone lines and power cords. Also, depending on the FRU that is replaced, you might need to confirm the updated information in the IBM Setup Utility program.

Note: When the power cord is first plugged in, the computer might appear to turn on for a few seconds and then turn off. This is a normal sequence to enable the computer to initialize.

1.Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer.

2.Make sure the cables are correctly routed and are retained by the cable clips.

3.Close or replace the cover.

4.If your computer is being placed in the vertical position, attach the floor stand.

Attention: To prevent overheating and possible component damage, always attach the floor stand when placing the computer in the vertical position.

5.Reconnect the external cables and power cords to the computer.

6.If you are replacing the system board, you must update (flash) the BIOS. See “Flash update procedures” on page 181.

7.Some FRU replacements rquire the configuration to be updated. See “Setup Utility program” on page 14.

8.

Chapter 6. Replacing FRUs 45

46 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 7. Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with General Checkout. See Chapter 2, “General checkout,” on page 3. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 87.

Notes:

vIf you have both an error message and an incorrect audio response, diagnose the error message first.

vIf you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

vIf you did not receive any error message, look for a description of your error symptoms in the first part of this index.

vCheck the hard disk drive jumper settings before you replace a hard disk drive.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error

FRU/Action

 

 

The start-up drive is not in the boot

Check the configuration and ensure the

sequence in configuration.

start-up drive is in the boot sequence.

 

 

No operating system installed on the boot

Install an operating system on the boot

drive.

drive.

 

 

The boot sector on the start-up drive is

The drive must be formatted, do the

corrupted.

following:

 

1. Attempt to access and recover (back-up)

 

the failing hard disk drive.

 

2. Using the operating systems programs,

 

format the hard disk drive.

 

 

The drive is defective.

Replace the hard disk drive.

 

 

Power Supply Errors

If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.

Check/Verify

FRU/Action

 

 

Check the following for proper installation.

Reseat

v

Power Cord

 

v

On/Off Switch connector

 

v

On/Off Switch Power Supply connector

 

v

System Board Power Supply connectors

 

v

Microprocessor(s) connection

 

Check the power-on switch for continuity.

Power Cord

 

 

 

© Copyright IBM Corp. 2004

47

Check/Verify

FRU/Action

 

 

Check the power-on switch for continuity.

Power-on Switch

 

 

48 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See Chapter 4, “Diagnostics,” on page 13 for the specific type for information about the Diagnostic programs.

In the following index, X can represent any number.

Diagnostic Error Code

FRU/Action

 

 

 

000-000-XXX

1.

No action

BIOS Test Passed

 

 

 

 

 

000-002-XXX

1.

Flash the system

BIOS Timeout

2.

System board

 

 

 

 

000-024-XXX

1.

Flash the system

BIOS Addressing test failure

2.

System board

 

 

 

 

000-025-XXX

1.

Flash the system

BIOS Checksum Value error

2.

Boot block

 

 

3.

System board

 

 

 

000-026-XXX

1.

Flash the system

FLASH data error

2.

Boot block

 

 

3.

System board

 

 

 

000-027-XXX

1.

Run Setup

BIOS Configuration/Setup error

2.

Flash the system

 

 

3.

Boot block

 

4.

System board

 

 

 

000-034-XXX

1.

Reboot the system

BIOS Buffer Allocation failure

2.

Flash the system

 

 

3.

Run memory test

 

4.

System board

 

 

 

000-035-XXX

1.

Flash the system

BIOS Reset Condition detected

2.

System board

 

 

 

 

000-036-XXX

1.

Flash the system

BIOS Register error

2.

Boot block

 

 

3.

System board

 

 

 

000-038-XXX

1.

Flash the system

BIOS Extension failure

2.

Adapter card

 

 

3.

System board

 

 

 

000-039-XXX

1.

Flash the system

BIOS DMI data error

2.

System board

 

 

 

 

000-195-XXX

1.

Information

BIOS Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

000-196-XXX

1.

Press F3 to review the log file

BIOS test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

Chapter 7. Symptom-to-FRU index 49

Diagnostic Error Code

FRU/Action

 

 

 

000-197-XXX

1.

Make sure the component that is called

BIOS test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

000-198-XXX

1.

If a component is called out, make sure

BIOS test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

000-199-XXX

1.

Go to the Undetermined problems

BIOS test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

000-250-XXX

1.

Flash the system

BIOS APM failure

2.

System board

 

 

 

 

000-270-XXX

1.

Flash the system

BIOS ACPI failure

2.

System board

 

 

 

 

001-000-XXX

1.

No action

System Test Passed

 

 

 

 

 

001-00X-XXX

1.

System board

System Error

 

 

 

 

 

001-01X-XXX

1.

System board

System Error

 

 

 

 

 

001-024-XXX

1.

System board

System Addressing test failure

 

 

 

 

 

001-025-XXX

1.

Flash the system

System Checksum Value error

2.

System board

 

 

 

 

001-026-XXX

1.

Flash the system

System FLASH data error

2.

System board

 

 

 

 

001-027-XXX

1.

Run Setup

System Configuration/Setup error

2.

Flash the system

 

 

3.

System board

 

 

 

001-032-XXX

1.

System board

System Device Controller failure

 

 

 

 

 

001-034-XXX

1.

Reboot the system

System Device Buffer Allocation failure

2.

Flash the system

 

 

3.

Run memory test

 

4.

System board

 

 

 

001-035-XXX

1.

System board

System Device Reset condition detected

 

 

 

 

 

001-036-XXX

1.

System board

System Register error

 

 

 

 

 

50 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

001-038-XXX

1.

Adapter card

System Extension failure

2.

System board

 

 

 

 

001-039-XXX

1.

Flash the system

System DMI data structure error

2.

System board

 

 

 

 

001-040-XXX

1.

Power-off/on system and re-test

System IRQ failure

2.

System board

 

 

 

 

001-041-XXX

1.

Power-off/on system and re-test

System DMA failure

2.

System board

 

 

 

 

001-195-XXX

1.

Information

System Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

001-196-XXX

1.

Press F3 to review the log file

System test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

001-197-XXX

1.

Make sure the component that is called

System test warning

 

out is connected and/or enabled

 

 

 

2. Re-run test

 

3. Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

001-198-XXX

1.

If a component is called out, make sure

System test aborted

 

it is connected and/or enabled

 

 

 

2. Flash the system and re-test

 

3. Go to the Undetermined problems

 

 

section

 

 

 

001-199-XXX

1.

Go to the Undetermined problems

System test failed, cause unknown

 

section

 

 

 

2. Flash the system and re-test

 

3. Replace component under function test

 

 

 

001-250-XXX

1.

System board

System ECC error

 

 

 

 

 

001-254-XXX

1.

System board

001-255-XXX

 

 

001-256-XXX

 

 

001-257-XXX

 

 

System DMA error

 

 

 

 

 

001-260-XXX

1.

System board

001-264-XXX

 

 

System IRQ error

 

 

 

 

 

001-268-XXX

1.

Device on IRQ1

System IRQ1 failure

2.

System board

 

 

 

 

001-269-XXX

1.

Device on IRQ2

System IRQ2 failure

2.

System board

 

 

 

 

001-270-XXX

1.

Device on IRQ3

System IRQ3 failure

2.

System board

 

 

 

 

Chapter 7. Symptom-to-FRU index 51

Diagnostic Error Code

FRU/Action

 

 

 

001-271-XXX

1.

Device on IRQ4

System IRQ4 failure

2.

System board

 

 

 

 

001-272-XXX

1.

Device on IRQ5

System IRQ5 failure

2.

System board

 

 

 

 

001-273-XXX

1.

Diskette Cable

System IRQ6

2.

Diskette drive

(diskette drive) failure

3.

System board

 

 

 

 

001-274-XXX

1.

Device on IRQ7

System IRQ7 failure

2.

System board

 

 

 

 

001-275-XXX

1.

Device on IRQ8

System IRQ8 failure

2.

System board

 

 

 

 

001-276-XXX

1.

Device on IRQ9

System IRQ9 failure

2.

System board

 

 

 

 

001-277-XXX

1.

Device on IRQ10

System IRQ10 failure

2.

System board

 

 

 

 

001-278-XXX

1.

Device on IRQ11

System IRQ11 failure

2.

System board

 

 

 

 

001-279-XXX

1.

Device on IRQ12

System IRQ12 failure

2.

System board

 

 

 

 

001-280-XXX

1.

Device on IRQ13

System IRQ13 failure

2.

System board

 

 

 

 

001-281-XXX

1.

Hard disk drive cable

System IRQ14

2.

Hard disk drive

(hard disk drive) failure

3.

System board

 

 

 

 

001-282-XXX

1.

Device on IRQ15

System IRQ15 failure

2.

System board

 

 

 

 

001-286-XXX

1.

System board

001-287-XXX

 

 

001-288-XXX

 

 

System Timer failure

 

 

 

 

 

001-292-XXX

1.

Run Setup and re-test

System CMOS

2.

System board

RAM error

 

 

 

 

 

001-293-XXX

1.

Battery

System CMOS Battery

2.

System board

 

 

 

 

001-298-XXX

1.

Flash the system

System RTC date/time update failure

2.

System board

 

 

 

 

001-299-XXX

1.

System board

System RTC periodic interrupt failure

 

 

 

 

 

001-300-XXX

1.

System board

System RTC Alarm failure

 

 

 

 

 

52 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

001-301-XXX

1.

Flash the system

System RTC Century byte error

2.

System board

 

 

 

 

005-000-XXX

1.

No action

Video Test Passed

 

 

 

 

 

005-00X-XXX

1.

Video card, if installed

Video error

2.

System board

 

 

 

 

005-010-XXX

1.

Video card, if installed

005-011-XXX

2.

System board

005-012-XXX

 

 

005-013-XXX

 

 

Video Signal failure

 

 

 

 

 

005-016-XXX

1.

Video Ram

Video Simple Pattern

2.

Video card, if installed

test failure

3.

System board

 

 

 

 

005-024-XXX

1.

Video card, if installed

Video Addressing test failure

2.

System board

 

 

 

 

005-025-XXX

1.

Video card, if installed

Video Checksum Value error

2.

System board

 

 

 

 

005-027-XXX

1.

Run Setup

Video Configuration/Setup error

2.

Video drivers update

 

 

3.

Video card, if installed

 

4.

System board

 

 

 

005-031-XXX

1.

Video cable

Video Device Cable failure

2.

Monitor

 

 

3.

Video card, if installed

 

4.

System board

 

 

 

005-032-XXX

1.

Video card, if installed

Video Device Controller failure

2.

System board

 

 

 

 

005-036-XXX

1.

Video card, if installed

Video Register error

2.

System board

 

 

 

 

005-038-XXX

1.

Video card, if installed

System BIOS extension failure

2.

System board

 

 

 

 

005-040-XXX

1.

Video card, if installed

Video IRQ failure

2.

System board

 

 

 

 

005-195-XXX

1.

Information

Video Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

005-196-XXX

1.

Press F3 to review the log file

Video test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

Chapter 7. Symptom-to-FRU index 53

Diagnostic Error Code

FRU/Action

 

 

 

005-197-XXX

1.

Make sure the component that is called

Video test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

005-198-XXX

1.

If a component is called out, make sure

Video test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

005-199-XXX

1.

Go to the Undetermined problems

Video test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

005-2XX-XXX

1.

Video card, if installed

005-3XX-XXX

2.

System board

Video subsystem error

 

 

 

 

 

006-000-XXX

1.

No action

Diskette interface Test Passed

 

 

 

 

 

006-0XX-XXX

1.

Diskette drive Cable

Diskette interface error

2.

Diskette drive

 

 

3.

System board

 

 

 

006-195-XXX

1.

Information

Diskette interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

006-196-XXX

1.

Press F3 to review the log file

Diskette interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

006-197-XXX

1.

If a component is called out, make sure

Diskette interface test warning

 

it is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

006-198-XXX

1.

If a component is called out, make sure

Diskette interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

006-199-XXX

1.

Go to the Undetermined problems

Diskette interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

006-25X-XXX

1.

Diskette drive cable

Diskette interface Error

2.

Diskette drive

 

 

3.

System board

 

 

 

54 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

011-000-XXX

1.

No action

Serial port Interface Test Passed

 

 

 

 

 

011-001-XXX

1.

Remove external serial device, if

Serial port Presence

 

present

 

 

 

2. Run setup, enable port

 

3.

System board

 

 

 

011-002-XXX

1.

System board

011-003-XXX

 

 

Serial port Timeout/Parity error

 

 

 

 

 

011-013-XXX

1.

System board

011-014-XXX

 

 

Serial port Control Signal/Loopback test

 

 

failure

 

 

 

 

 

011-015-XXX

1.

Wrap plug

Serial port External Loopback failure

2.

System board

 

 

 

 

011-027-XXX

1.

Run Setup, enable port

Serial port Configuration/Setup error

2.

Flash the system

 

 

3.

System board

 

 

 

011-03X-XXX

1.

System board

011-04X-XXX

 

 

Serial port failure

 

 

 

 

 

011-195-XXX

1.

Information

Serial port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

011-196-XXX

1.

Press F3 to review the log file

Serial port test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

011-197-XXX

1.

Make sure the component that is called

Serial port test warning

 

out is connected and/or enabled

 

 

 

2. Re-run test

 

3. Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

011-198-XXX

1.

If a component is called out, make sure

Serial port test aborted

 

it is connected and/or enabled

 

 

 

2. Flash the system and re-test

 

3. Go to the Undetermined problems

 

 

section

 

 

 

011-199-XXX

1.

Go to the Undetermined problems

Serial port test failed, cause unknown

 

section

 

 

 

2. Flash the system and re-test

 

3. Replace component under function test

 

 

 

011-2XX-XXX

1.

External serial device

Serial port signal failure

2.

System board

 

 

 

 

014-000-XXX

1.

No action

Parallel port Interface Test Passed

 

 

 

 

 

Chapter 7. Symptom-to-FRU index 55

Diagnostic Error Code

FRU/Action

 

 

 

014-001-XXX

1.

Remove external parallel device, if

Parallel port Presence

 

present

 

 

 

2. Run setup, enable port

 

3.

System board

 

 

 

014-002-XXX

1.

System board

014-003-XXX

 

 

Parallel port Timeout/Parity error

 

 

 

 

 

014-013-XXX

1.

System board

014-014-XXX

 

 

Parallel port Control Signal/Loopback test

 

 

failure

 

 

 

 

 

014-015-XXX

1.

Wrap plug

Parallel port External Loopback failure

2.

System board

 

 

 

 

014-027-XXX

1.

Run Setup, enable port

Parallel port Configuration/Setup error

2.

Flash the system

 

 

3.

System board

 

 

 

014-03X-XXX

1.

System board

014-04X-XXX

 

 

Parallel port failure

 

 

 

 

 

014-195-XXX

1.

Information

Parallel port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

014-196-XXX

1.

Press F3 to review the log file

Parallel port test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

014-197-XXX

1.

Make sure the component that is called

Parallel port test warning

 

out is connected and/or enabled

 

 

 

2. Re-run test

 

3. Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

014-198-XXX

1.

If a component is called out, make sure

Parallel port test aborted

 

it is connected and/or enabled

 

 

 

2. Flash the system and re-test

 

3. Go to the Undetermined problems

 

 

section

 

 

 

014-199-XXX

1.

Go to the Undetermined problems

Parallel port test failed, cause unknown

 

section

 

 

 

2. Flash the system and re-test

 

3. Replace component under function test

 

 

 

014-2XX-XXX

1.

External parallel device

014-3XX-XXX

2.

System board

Parallel port failure

 

 

 

 

 

015-000-XXX

1.

No action

USB port Interface Test Passed

 

 

 

 

 

015-001-XXX

1.

Remove USB device(s) and re-test

USB port Presence

2.

System board

 

 

 

 

56 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

015-002-XXX

1.

Remove USB device(s) and re-test

USB port Timeout

2.

System board

 

 

 

 

015-015-XXX

1.

Remove USB device(s) and re-test

USB port External Loopback failure

2.

System board

 

 

 

 

015-027-XXX

1.

Flash the system

USB port Configuration/Setup error

2.

System board

 

 

 

 

015-032-XXX

1.

System board

USB port Device Controller failure

 

 

 

 

 

015-034-XXX

1.

Reboot the system

USB port buffer

2.

Flash the system

allocation failure

3.

Run memory test

 

 

4.

System board

 

 

 

015-035-XXX

1.

Remove USB device(s) and re-test

USB port Reset condition detected

2.

System board

 

 

 

 

015-036-XXX

1.

System board

USB port Register error

 

 

 

 

 

015-040-XXX

1.

Run setup and check for conflicts

USB port IRQ failure

2.

Flash the system

 

 

3.

System board

 

 

 

015-195-XXX

1.

Information

USB port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

015-196-XXX

1.

Press F3 to review the log file

USB port test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

015-197-XXX

1.

Make sure the component that is called

USB port test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

015-198-XXX

1.

If a component is called out, make sure

USB port test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

015-199-XXX

1.

Go to the Undetermined problems

USB port test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

018-000-XXX

1.

No action

PCI Card Test Passed

 

 

 

 

 

018-0XX-XXX

1.

Riser card, if installed

PCI Card Failure

2.

System board

 

 

 

 

Chapter 7. Symptom-to-FRU index 57

Diagnostic Error Code

FRU/Action

 

 

 

018-195-XXX

1.

PCI card

PCI Card Test aborted by user

2.

Information

 

 

3.

Re-start the test, if necessary

 

 

 

018-196-XXX

1.

Press F3 to review the log file

PCI Card test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

018-197-XXX

1.

Make sure the component that is called

PCI Card test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

018-198-XXX

1.

Make sure the component that is called

PCI Card test aborted

 

out is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

018-199-XXX

1.

Go to the Undetermined problems

PCI Card test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

018-250-XXX

1.

PCI card

PCI Card Services error

2.

Riser card, if installed

 

 

3.

System board

 

 

 

020-000-XXX

1.

No action

PCI Interface Test Passed

 

 

 

 

 

020-0XX-XXX

1.

PCI card

PCI Interface error

2.

Riser card, if installed

 

 

3.

System board

 

 

 

020-195-XXX

1.

Information

PCI Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

020-196-XXX

1.

Press F3 to review the log file

PCI test halt, error threshold exceeded

2.

Re-start the test to reset the log file

 

 

 

 

020-197-XXX

1.

Make sure the component that is called

PCI test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

020-198-XXX

1.

If a component is called out, make sure

PCI test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

58 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

020-199-XXX

1.

Go to the Undetermined problems

PCI test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

020-262-XXX

1.

PCI card

PCI system error

2.

Riser card, if installed

 

 

3.

System board

 

 

 

025-000-XXX

1.

No action

IDE interface Test Passed

 

 

 

 

 

025-00X-XXX

1.

IDE signal cable

025-01X-XXX

2.

Check power supply

IDE interface failure

3.

IDE device

 

 

4.

System board

 

 

 

025-027-XXX

1.

IDE signal cable

IDE interface Configuration/Setup error

2.

Flash the system

 

 

3.

IDE device

 

4.

System board

 

 

 

025-02X-XXX

1.

IDE signal cable

025-03X-XXX

2.

Check power supply

025-04X-XXX

3.

IDE device

IDE Interface failure

 

4.

System board

 

 

 

025-195-XXX

1.

Information

IDE interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

025-196-XXX

1.

Press F3 to review the log file

IDE interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

025-197-XXX

1.

Make sure the component that is called

IDE interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

025-198-XXX

1.

If a component is called out, make sure

IDE interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

025-199-XXX

1.

Go to the Undetermined problems

IDE interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

030-000-XXX

1.

No action

SCSI interface Test Passed

 

 

 

 

 

Chapter 7. Symptom-to-FRU index 59

Diagnostic Error Code

FRU/Action

 

 

 

030-00X-XXX

1.

SCSI signal cable

030-01X-XXX

2.

Check power supply

SCSI interface failure

3.

SCSI device

 

 

4.

SCSI adapter card, if installed

 

5.

System board

 

 

 

030-027-XXX

1.

SCSI signal cable

SCSI interface Configuration/Setup error

2.

Flash the system

 

 

3.

SCSI device

 

4.

SCSI adapter card, if installed

 

5.

System board

 

 

 

030-03X-XXX

1.

SCSI signal cable

030-04X-XXX

2.

Check power supply

SCSI interface error

3.

SCSI device

 

 

4.

SCSI adapter card, if installed

 

5.

installed System board

 

 

 

030-195-XXX

1.

Information

SCSI interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

030-196-XXX

1.

Press F3 to review the log file

SCSI interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

030-197-XXX

1.

Make sure the component that is called

SCSI interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

030-198-XXX

1.

If a component is called out, make sure

SCSI interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

030-199-XXX

1.

Go to the Undetermined problems

SCSI interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

035-000-XXX

1.

No action

RAID interface Test Passed

 

 

 

 

 

035-0XX-XXX

1.

RAID signal cable

RAID interface Failure

2.

RAID device

 

 

3.

RAID adapter card, if installed

 

4.

System board

 

 

 

035-195-XXX

1.

Information

RAID interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

60 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

035-196-XXX

1.

Press F3 to review the log file

RAID interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

035-197-XXX

1.

Make sure the component that is called

RAID interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

035-198-XXX

1.

If a component is called out, make sure

RAID interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

035-199-XXX

1.

Go to the Undetermined problems

RAID interface test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

071-000-XXX

1.

No action

Audio port Interface Test Passed

 

 

 

 

 

071-00X-XXX

1.

Run Setup

071-01X-XXX

2.

Flash the system

071-02X-XXX

3.

System board

Audio port error

 

 

 

071-03X-XXX

1.

Speakers

Audio port failure

2.

Microphone

 

 

3.

Audio card, if installed

 

4.

System board

 

 

 

071-04X-XXX

1.

Run Setup

Audio port failure

2.

Audio card, if installed

 

 

3.

System board

 

 

 

071-195-XXX

1.

Information

Audio port Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

071-196-XXX

1.

Press F3 to review the log file

Audio port test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

071-197-XXX

1.

Make sure the component that is called

Audio port test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

071-198-XXX

1.

If a component is called out, make sure

Audio port test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

Chapter 7. Symptom-to-FRU index 61

Diagnostic Error Code

FRU/Action

 

 

 

071-199-XXX

1.

Go to the Undetermined problems

Audio port test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

071-25X-XXX

1.

Speakers

Audio port failure

2.

Audio card, if installed

 

 

3.

System board

 

 

 

080-000-XXX

1.

No action

Game Port interface Test Passed

 

 

 

 

 

080-XXX-XXX

1.

Remove the game port device and

Game Port interface Error

 

re-test the system

 

 

 

 

 

080-195-XXX

1.

Information

Game Port interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

080-196-XXX

1.

Press F3 to review the log file

Game Port interface test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

080-197-XXX

1.

Make sure the component that is called

Game Port interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

080-198-XXX

1.

If a component is called out, make sure

Game Port interface test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

080-199-XXX

1.

Go to the Undetermined problems

Game Port interface test failed, cause

 

section

unknown

 

2.

Flash the system and re-test

 

 

3.

Replace component under function test

 

 

 

086-000-XXX

1.

No action

Mouse Port interface Test Passed

 

 

 

 

 

086-001-XXX

1.

Mouse

Mouse Port interface Presence

2.

System board

 

 

 

 

086-032-XXX

1.

Mouse

Mouse Port interface Device controller

2.

System board

failure

 

 

 

 

 

086-035-XXX

1.

Mouse

Mouse Port interface Reset

2.

System board

 

 

 

 

086-040-XXX

1.

Run Setup

Mouse Port interface IRQ failure

2.

Mouse

 

 

3.

System board

 

 

 

086-195-XXX

1.

Information

Mouse Port interface Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

62 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

086-196-XXX

1.

Press F3 to review the log file

Mouse Port interface test halt, error

2.

Re-start the test to reset the log file

threshold exceeded

 

 

 

 

 

086-197-XXX

1.

Make sure the component that is called

Mouse Port interface test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

086-198-XXX

1.

If a component is called out, make sure it

Mouse Port interface test aborted

 

is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

086-199-XXX

1.

Go to the Undetermined problems

Mouse Port interface test failed, cause

 

section

unknown

 

2.

Flash the system and re-test

 

 

3.

Replace component under function test

 

 

 

089-000-XXX

1.

No action

Microprocessor Test Passed

 

 

 

 

 

089-XXX-XXX

1.

Microprocessor(s)

Microprocessor failure

2.

System board

 

 

 

 

089-195-XXX

1.

Information

Microprocessor Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

089-196-XXX

1.

Press F3 to review the log file

Microprocessor test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

089-197-XXX

1.

Make sure the component that is called

Microprocessor test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

089-198-XXX

1.

Flash the system and re-test

Microprocessor test aborted

2.

Go to the Undetermined problems

 

 

 

section

 

 

 

089-199-XXX

1.

If a component is called out, make sure

Microprocessor test failed, cause unknown

 

it is connected and/or enabled

 

 

 

2.

Go to the Undetermined problems

 

 

section

 

3.

Flash the system and re-test

 

4.

Replace component under function test

 

 

 

170-000-XXX

1.

No action

Voltage Sensor(s) Test Passed

 

 

 

 

 

170-0XX-XXX

1.

Flash system

Voltage Sensor(s) failure

2.

System board

 

 

 

 

Chapter 7. Symptom-to-FRU index 63

Diagnostic Error Code

FRU/Action

 

 

 

170-195-XXX

1.

Information

Voltage Sensor(s) Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

170-196-XXX

1.

Press F3 to review the log file

Voltage Sensor(s) test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

170-197-XXX

1.

Make sure the component that is called

Voltage Sensor(s) test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

170-198-XXX

1.

If a component is called out, make sure

Voltage Sensor(s) test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to the Undetermined problems

 

 

section

 

 

 

170-199-XXX

1.

Go to the Undetermined problems

Voltage Sensor(s) test failed, cause unknown

 

section

 

 

 

2.

Flash the system and re-test

 

3.

Replace component under function test

 

 

 

170-250-XXX

1.

Power supply

170-251-XXX

2.

System board

Voltage Sensor(s) Voltage limit error

 

 

 

 

 

170-254-XXX

1.

Voltage Regulator Module (VRM)

Voltage Sensor(s) Voltage Regulator Module

2.

Microprocessor

error

3.

System board

 

 

 

 

175-000-XXX

1.

No action

Thermal Sensor(s) Test Passed

 

 

 

 

 

175-0XX-XXX

1.

Flash system

Thermal Sensor(s) failure

2.

System board

 

 

 

 

175-195-XXX

1.

Information

Thermal Sensor(s) Test aborted by user

2.

Re-start the test, if necessary

 

 

 

 

175-196-XXX

1.

Press F3 to review the log file

Thermal Sensor(s) test halt, error threshold

2.

Re-start the test to reset the log file

exceeded

 

 

 

 

 

175-197-XXX

1.

Make sure the component that is called

Thermal Sensor(s) test warning

 

out is connected and/or enabled

 

 

 

2.

Re-run test

 

3.

Component that is called out in warning

 

 

statement

 

4.

Component under test

 

 

 

175-198-XXX

1.

If a component is called out, make sure

Thermal Sensor(s) test aborted

 

it is connected and/or enabled

 

 

 

2.

Flash the system and re-test

 

3.

Go to Undetermined problemssection

 

 

 

64 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Diagnostic Error Code

FRU/Action

 

 

 

175-199-XXX

1.

Go to the Undetermined problems

Thermal Sensor(s) test failed, cause

 

section

unknown

 

2.

Flash the system and re-test

 

 

3.

Replace component under function test

 

 

 

175-250-XXX

1.

Check fans

175-251-XXX

2.

Check Power supply

Thermal Sensor(s) limit error

3.

Microprocessor

 

 

4.

System board

 

 

 

185-000-XXX

1.

No action

Asset Security Test Passed

 

 

 

 

 

185-XXX-XXX

1.

Flash system

Asset Security failure

2.

System board

 

 

 

 

185-278-XXX

1.

Assure Asset Security Enabled

Asset Security Chassis Intrusion

2.

C2 Cover Switch

 

 

3.

System board

 

 

 

201-000-XXX

1.

No action

System Memory Test Passed

 

 

 

 

 

201-XXX-XXX

1.

Replace the memory module called out

System Memory error

 

by the test

 

 

 

2.

System board

 

 

 

202-000-XXX

1.

No action

System Cache Test Passed

 

 

 

 

 

202-XXX-XXX

1.

Cache, if removable

System Cache error

2.

System board

 

 

3.

Microprocessor

 

 

 

206-000-XXX

1.

No action

Diskette Drive Test Passed

 

 

 

 

 

206-XXX-XXX

1.

Diskette Drive Cable

Diskette Drive error

2.

Check power supply voltages

 

 

3.

Diskette drive

 

4.

System board

 

 

 

215-000-XXX

1.

No action

CD-ROM Drive Test Passed

 

 

 

 

 

215-XXX-XXX

1.

CD-ROM Drive Cable

CD-ROM Drive error

2.

Check power supply voltages

 

 

3.

CD-ROM drive

 

4.

System board

 

 

 

217-000-XXX

1.

No action

Hard Disk Drive Test Passed

 

 

 

 

 

217-25X-XXX

1.

Hard Disk Drive Cable

217-26X-XXX

2.

Check power supply voltages

Hard Disk Drive (IDE) error

3.

Hard Disk drive (IDE)

 

 

4.

System board

 

 

 

Chapter 7. Symptom-to-FRU index 65

Diagnostic Error Code

FRU/Action

 

 

 

217-28X-XXX

1.

Hard Disk Drive Cable

217-29X-XXX

2.

Check power supply voltages

Hard Disk Drive (SCSI) error

3. Hard Disk drive (SCSI)

 

 

4.

SCSI adapter card

 

5.

System board

 

 

 

220-000-XXX

1.

No action

Hi-Capacity Cartridge Drive Test Passed

 

 

 

 

 

220-XXX-XXX

1.

Remove the Hi-Capacity Cartridge

Hi-Capacity Cartridge Drive error

 

Drive and re-test the system

 

 

 

 

 

301-XXX-XXX

1.

Keyboard

Keyboard error

2.

Check and test mouse

 

 

3.

System board

 

 

 

301-000-XXX

1.

No action

Keyboard Test Passed

 

 

 

 

 

302-000-XXX

1.

No action

Mouse Test Passed

 

 

 

 

 

302-XXX-XXX

1.

Mouse

Mouse error

2.

Check and test Keyboard

 

 

3.

System board

 

 

 

303-000-XXX

1.

No action

Joystick Test Passed

 

 

 

 

 

303-XXX-XXX

1.

Remove the Joystick and re-test the

Joystick error

 

system

 

 

 

 

 

305-000-XXX

1.

No action

Monitor DDC Test Passed

 

 

 

 

 

305-250-XXX

1.

Run Setup to enable DDC

Monitor DDC self test failure

2.

Cable

 

 

3.

Monitor

 

4.

Video card

 

5.

System board

 

 

 

415-000-XXX

1.

No action

Modem Test Passed

 

 

 

 

 

415-XXX-XXX

1.

Remove the Modem and re-test the

Modem error

 

system

 

 

 

 

 

66 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps

Description

 

 

 

1-2-X

v

One beep

 

v A pause (or break)

 

v

Two beeps

 

v A pause (or break)

 

v

Any number of breaks

4

Four continuous beeps

 

 

 

Use the following table to diagnose beep symptoms.

Beep Symptom

FRU/Action

 

 

 

1-1-3

1.

Run Setup

CMOS read-write error

2.

System Board

 

 

 

 

1-2-2-3

1.

System Board

ROM BIOS check error

 

 

 

 

 

1-2-1

1.

System Board

Programmable Interval Timer failed

 

 

 

 

 

1-2-2 DMA Initialization failed

1.

System Board

 

 

 

 

1-2-3 DMA page register write/read failed

1.

System Board

 

 

 

 

1-2-4 RAM refresh verification failed

1.

DIMM

 

 

2.

System Board

 

 

 

1-3-3-1 1st 64K RAM test failed

1.

DIMM

 

 

2.

System Board

 

 

 

1-3-2 1st 64K RAM parity test failed

1.

DIMM

 

 

2.

Processor

 

3.

System Board

 

 

 

2-2-3-1

1.

System Board

Interrupt vector loading test failed

 

 

 

 

 

2-1-1 Secondary DMA register failed

1.

System Board

 

 

 

 

2-1-2

1.

System Board

Primary DMA register failed

 

 

 

 

 

2-1-3 Primary interrupt mask register failed

1.

System Board

 

 

 

 

2-1-4 Secondary interrupt mask register

1.

System Board

failed

 

 

 

 

 

2-2-1 Interrupt vector loading failed

1.

System Board

 

 

 

 

1-3-1-3 Keyboard controller failed

1.

System Board

 

 

2.

Keyboard

 

 

 

2-2-3

1.

Battery

CMOS power failure and checksum checks

2.

System Board

failed

 

 

 

 

 

Chapter 7. Symptom-to-FRU index 67

Beep Symptom

FRU/Action

 

 

 

2-2-4 CMOS configuration info validation

1.

Battery

failed

2.

System Board

 

 

 

 

2-3-1 Screen initialization failed

1.

Jumper on J28

 

 

2.

System Board

 

 

 

2-3-2 Screen memory failed

1.

System Board

 

 

 

 

2-3-3 Screen retrace failed

1.

System Board

 

 

 

 

1-2 Search for video ROM failed

1.

System Board

 

 

 

 

All other beep code sequences

1.

System Board

 

 

 

 

Continuous beep

1.

System Board

 

 

 

 

Repeating short beeps

1.

Keyboard stuck key

 

 

2.

Keyboard Cable

 

3.

System Board

 

 

 

68 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

No-beep symptoms

Symptom/Error

FRU/Action

 

 

 

No beep during POST but computer works

1.

System Board

correctly.

 

 

 

 

 

No beep during POST.

1.

See “Undetermined problems” on page

 

 

 

87.

 

2.

System Board

 

3.

Memory Module

 

4.

Any Adapter or Device

 

5.

Riser Card

 

6.

Power Cord

 

7.

Power Supply

 

 

 

Chapter 7. Symptom-to-FRU index 69

POST error codes

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations.

vChecks some basic system-board operations

vChecks the memory operation

vStarts the video operation

vVerifies that the diskette drive is working

vVerifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.

Note:

Type 6029 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see “Setup Utility program” on page 14.

2.Set Power-On Self-Test to Enhanced.

If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

In the following index, X can represent any number.

POST Error Code

FRU/Action

 

 

 

000

1.

Verify adapter device and Bus Master

SCSI Adapter not enabled

 

fields are enabled in PCI configuration

 

 

 

 

program. See documentation shipped

 

 

with computer.

 

 

 

02X

1.

SCSI Adapter

 

 

 

 

08X

1.

SCSI Cable

Check SCSI terminator installation.

2.

SCSI Terminator

 

 

3.

SCSI Device

 

4.

SCSI Adapter

 

 

 

101

1.

System Board

System board interrupt failure

 

 

 

 

 

102

1.

System Board

System board timer error

 

 

 

 

 

106

1.

System Board

 

 

 

 

110

1.

Memory Module

System board memory parity error

2.

System Board

 

 

 

 

70 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

POST Error Code

FRU/Action

 

 

 

111

1.

Reseat adapters

I/O channel parity error

2.

Any adapter

 

 

3.

Riser card

 

4.

System Board

 

 

 

114

1.

Adapter Memory

Adapter ROM error

2.

System Board

 

 

3.

Riser card

 

 

 

129

1.

Processor

Internal cache test error

2.

L2 Cache Memory

 

 

3.

System Board

 

 

 

135 Fan failure

1.

Fan

 

 

2.

System board

 

 

 

151

1.

System Board

System board failure

 

 

 

 

 

161

1.

Run Setup

Bad CMOS battery

2.

CMOS Backup Battery (see “Safety

 

 

 

information” on page 187)

 

3.

System Board

 

 

 

162

1.

Run Setup and verify Configuration

Configuration mismatch

2.

Had a device been added, removed,

 

 

 

changed location? If not, suspect that

 

 

device.

 

3.

Power-on external devices first, then

 

 

power-on computer

 

4.

CMOS Backup Battery (see “Safety

 

 

information” on page 187)

 

 

System Board

 

5.

System Board

 

 

 

163

1.

Time and Date Set

Date and Time Incorrect

2.

CMOS Backup Battery (see “Safety

 

 

 

information” on page 187)

 

3.

System Board

 

 

 

164

1.

Run Setup. Check System Summary

Memory Size Error

 

menu for memory size change. (See

 

 

 

 

“Setup Utility program” on page 14.)

 

2.

Run the Extended Memory Diagnostic

 

 

tests

 

 

 

166

1.

Run Flash Recovery using Boot Block.

Boot Block Check Sum Error

 

See “Flash recovery boot block jumper”

 

 

 

 

on page 183.

 

2.

System Board

 

 

 

167

1.

Run Setup. Check Stepping level for

No Processor BIOS Update Found

 

the BIOS level needed, then perform

 

 

 

 

the flash update.

 

2.

Processor

 

 

 

Chapter 7. Symptom-to-FRU index 71

POST Error Code

FRU/Action

 

 

 

 

168

 

1.

Run Setup. Check to see that Ethernet

Alert on LAN error

 

and Alert on LAN are enabled.

 

 

 

 

 

2.

System Board

 

 

 

17X, 18X

1.

C2 Security

 

 

 

 

 

 

175

Primary Copy of Secure Data is

1.

Run Configuration. See “Setup Utility

damaged

 

program” on page 14.

 

 

 

 

 

2.

System Board

 

 

 

 

176

The System has been tampered with

1.

Covers were removed from the

 

 

 

 

 

computer

 

 

 

 

177

 

1.

System Board

Corrupted Administrator Password

 

 

 

 

 

 

178

 

1.

System Board

 

 

 

 

 

 

179

Boot Integrity Services Segment Error

1.

System Board

 

 

 

 

 

 

183

 

1.

Enter the administrator password

 

 

 

 

 

 

184

 

1.

Make sure Asset Care and Asset ID are

Asset Control Antenna not detected

 

enabled in Configuration/Setup

 

 

 

 

 

2.

RFID Antenna

 

 

3.

System Board

 

 

 

 

185

 

1.

Set configuration and reinstall the boot

Corrupted boot sequence

 

sequence

 

 

 

 

 

 

 

186

Security Hardware Control Logic Error

1.

System Board

 

 

 

 

 

 

187

 

1.

Clear Administration password

 

 

 

 

2.

System Board

 

 

 

 

189

 

1.

More than three password attempts

 

 

 

 

 

were made to access the computer

 

 

 

 

190

 

1.

System Board

System Security: Invalid Remote Change

 

 

Requested

 

 

 

 

 

 

191

System Security: IBM Embedded

1.

System Board

Security Hardware Reset

 

 

 

 

 

 

193

System Security: IBM Embedded

1.

System Board

Security Hardware Removed

 

 

 

 

 

 

194

System Security: Asset ID Antenna has

1.

System Board

been Removed

 

 

 

 

 

 

195

System Security: Asset ID Antenna has

1.

System Board

been Installed

 

 

 

 

 

 

196

System Tampered Cleared

1.

System Board

 

 

 

 

 

 

1XX

 

1.

System Board

Not listed above

 

 

 

 

 

201, 20X

1.

Run Enhanced Diagnostics Memory

Memory data error

 

Test

 

 

 

 

 

2.

Memory Module

 

 

3.

System Board

 

 

 

 

72 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

POST Error Code

FRU/Action

 

 

 

225

1.

Unsupported Memory

 

 

 

 

229

1.

L2 Cache Memory

External cache test error

2.

System Board

 

 

 

 

262

1.

Run Setup. Check System Summary

POST detected a base memory or extended

 

menu for memory. (See “Setup Utility

memory type error

 

 

program” on page 14.)

 

 

 

2.

Run the Extended Memory Diagnostic

 

 

tests.

 

 

 

301 Keyboard Error

1.

Keyboard

 

 

2.

Keyboard Cable

 

3.

System Board

 

 

 

303

1.

Mouse

With an 8603 error

2.

Keyboard

 

 

3.

Keyboard Cable

 

4.

System Board

 

 

 

303

1.

Keyboard

With no 8603 error

2.

Keyboard Cable

 

 

3.

System Board

 

 

 

3XX

1.

Keyboard

Not listed above

2.

Keyboard Cable

 

 

3.

System Board

 

 

 

5XX

1.

Video Adapter (if installed)

 

 

2.

System Board

 

 

 

601

1.

Diskette Drive A

 

 

2.

Diskette Drive Cable

 

3.

System Board

 

4.

Riser card

 

 

 

602

1.

Bad Diskette?

 

 

2.

Verify Diskette and retry

 

 

 

604

1.

Run Setup and verify diskette

And able to run diagnostics

 

configuration settings

 

 

 

2.

Diskette Drive A/B

 

3.

Diskette Drive Cable

 

4.

System Board

 

5.

Riser card

 

 

 

605

1.

Diskette Drive

POST cannot unlock the diskette drive

2.

Diskette Drive Cable

 

 

3.

System Board

 

4.

Riser card

 

 

 

662 Configuration Change has occured

1.

Diskette drive configuration error or

 

 

 

wrong diskette drive type; run Setup

 

 

Configuration

 

 

 

Chapter 7. Symptom-to-FRU index 73

POST Error Code

FRU/Action

 

 

 

 

 

 

 

6XX

1.

Diskette Drive

Not listed above

2.

System Board

 

 

3.

Riser card

 

 

4.

External Drive Adapter

 

5.

Diskette Drive Cable

 

6.

Power Supply

 

 

 

 

 

762

1.

Run Setup

 

Math coprocessor configuration error

 

2.

Processor

 

 

 

 

 

 

3.

System Board

 

 

 

 

 

7XX

1.

Processor

 

 

Not listed above

 

 

2.

System Board

 

 

 

 

 

 

962

1.

Run Configuration

Parallel port configuration error

2.

Parallel Adapter (if installed)

 

 

3.

System Board

 

 

 

 

 

9XX

1.

Printer

 

 

 

 

 

 

2.

System Board

 

 

 

 

 

1047

1.

16-Bit AT

Fast SCSI Adapter

 

 

 

 

 

 

 

107X

1.

Check SCSI terminator installation

Check SCSI terminator installation

2.

SCSI Cable

 

 

 

 

3.

SCSI Terminator

 

4.

SCSI Device

 

 

5.

SCSI Adapter

 

 

 

 

 

1101

1.

Run Enhanced Diagnostics

Serial connector error, possible system board

 

 

 

 

failure

 

 

 

 

 

 

 

 

 

1101, 1102, 1106, 1108, 1109

1.

System Board

 

 

2.

Any Serial Device

 

 

 

 

 

1107

1.

Communications Cable

 

 

2.

System Board

 

 

 

 

 

1102

1.

Run Enhanced Diagnostics

Card selected feedback error

 

 

 

 

 

 

 

 

 

1103

1.

Run Enhanced Diagnostics

Port fails register check

2.

System Board

 

 

 

 

 

 

1106

1.

Run Enhanced Diagnostics

Serial option cannot be turned off

2.

System Board

 

 

 

 

 

 

1107

1.

Serial Device Cable

 

 

2.

System Board

 

 

 

 

 

1110

1.

Run Enhanced Diagnostics

Register test failed

2.

System Board

 

 

 

 

 

 

1116

1.

Run Enhanced Diagnostics

Interrupt error

 

 

 

 

 

 

 

 

 

74 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

POST Error Code

FRU/Action

 

 

 

1117

1.

Run Enhanced Diagnostics

Failed baud rate test

 

 

 

 

 

1162

1.

Run Configuration

Serial port configuration error

2.

Serial Adapter

 

 

 

(if installed)

 

3.

System Board

 

 

 

11XX

1.

System Board

Not listed above

 

 

 

 

 

1201

1.

System Board

 

 

2.

Any Serial Device

 

 

 

1202, 1206, 1208, 1209, 12XX

1.

Dual Async Adapter/A

 

 

2.

System Board

 

3.

Any Serial Device

 

 

 

1207

1.

Communications Cable

 

 

2.

Dual Async Adapter/A

 

 

 

13XX

1.

Game Adapter

 

 

 

1402

Information only

Printer not ready

 

 

 

 

1403

Information only

No paper error, or interrupt failure

 

 

 

 

 

1404

1.

Run Enhanced Diagnostics

System board timeout failure

 

 

 

 

 

1405

1.

Run Enhanced Diagnostics

Parallel adapter error

 

 

 

 

 

1406

1.

Run Enhanced Diagnostics

Presence test error

 

 

 

 

 

14XX

1.

Printer

Not listed above. Check printer before

2.

System Board

replacing system board

 

 

 

 

 

15XX

1.

SDLC Adapter

 

 

 

 

1692

1.

Run FDISK to ensure at least one active

Boot sequence error

 

partition is set active

 

 

 

 

 

16XX

1.

36/38 Workstation Adapter

 

 

 

 

1762

1.

Run Configuration. (See “Setup Utility

Hard disk drive configuration error

 

program” on page 14.)

 

 

 

 

 

1780 (Disk Drive 0)

1.

Hard Disk Drive

1781 (Disk Drive 1)

2.

System Board

1782 (Disk Drive 2)

3.

Riser card

1783 (Disk Drive 3)

 

4.

Hard Disk Cable

 

5.

Power Supply

 

 

 

Chapter 7. Symptom-to-FRU index 75

POST Error Code

FRU/Action

 

 

 

1800 PCI/PnP Error! No Hardware Interrupt

1.

Run Setup and verify PCI/ISA

Available

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

1801 PCI/PnP Error! No Space Available to

1.

Run Setup and verify PCI/ISA

Shadow ROM

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

1802 PCI/PnP Error! Not Enough I/O Space

1.

Run Setup and verify PCI/ISA

Available

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

1803 PCI/PnP Error! Not Enough Memory

1.

Run Setup and verify PCI/ISA

Space Available

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

1804 PCI/PnP Error! Not Enough Real

1.

Run Setup and verify PCI/ISA

Memory Space Available

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

1805 PCI/PnP Error! Adapter ROM

1.

Run Setup and verify PCI/ISA

Checksum Error

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

76 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

POST Error Code

FRU/Action

 

 

 

180X, 188X

1.

Run Setup and verify PCI/ISA

PCI configuration or resource error

 

configuration settings.

 

 

 

2.

If necessary, set ISA adapters to Not

 

 

available to allow PCI adapters to

 

 

properly configure.

 

3.

Remove any suspect ISA adapters.

 

4.

Rerun diagnostics.

 

5.

PCI Adapter

 

 

 

1962

1.

Press F1 to repeat boot sequence.

No operating system found

 

 

 

 

 

209X

1.

Diskette Drive

 

 

2.

Diskette Cable

 

 

 

20XX

1.

BSC Adapter

Not listed above

 

 

 

 

 

21XX

1.

SCSI Device

 

 

2.

16-bit AT Fast SCSU adapter

 

3.

Alternate BSC adapter

 

 

 

2401, 2402

1.

Display

If screen colors change

 

 

 

 

 

2401, 2402

1.

System Board

If screen colors are OK

2.

Display

 

 

 

 

2409

1.

Display

 

 

 

 

2410

1.

System Board

 

 

2.

Display

 

 

 

2462

1.

Check cable connections

Video memory configuration error

2.

Run Setup and verify video

 

 

 

configuration settings

 

3.

Video Memory Modules

 

4.

Video Adapter (if installed)

 

5.

System Board

 

 

 

4611, 4630

1.

Multiport/2 Interface Board

 

 

2.

Multiport/2 Adapter

 

 

 

4612, 4613, 4640, 4641

1.

Memory Module Package

 

 

2.

Multiport/2 Adapter

 

 

 

4650

1.

Multiport/2 Interface Cable

 

 

 

 

46XX

1.

Multiport/2 Adapter

Not listed above

2.

Multiport/2 Interface

 

 

 

Board

 

3.

Memory Module

 

 

 

5600

1.

Financial System Controller Adapter

 

 

 

 

Chapter 7. Symptom-to-FRU index 77

POST Error Code

FRU/Action

 

 

 

5962

1.

Run Configuration

An IDE device (other than hard drive)

2.

CD-ROM Drive

configuration error

3.

CD-ROM Adapter

 

 

4.

Zip or other ATAPI device

 

5.

System Board

 

6.

Riser card

 

 

 

62XX

1.

1st Store Loop Adapter

 

 

2.

Adapter Cable

 

 

 

63XX

1.

2nd Store Loop Adapter

 

 

2.

Adapter Cable

 

 

 

64XX

1.

Network Adapter

 

 

 

 

71XX

1.

Voice Adapter

 

 

 

 

74XX

1.

Video Adapter

 

 

 

(if installed)

 

 

 

76XX

1.

Page Printer Adapter

 

 

 

 

78XX

1.

High Speed Adapter

 

 

 

 

79XX

1.

3117 Adapter

 

 

 

 

80XX

1.

PCMCIA Adapter

 

 

 

 

84XX

1.

Speech Adapter

 

 

2.

Speech Control Assembly.

 

 

 

8601, 8602

1.

Pointing Device (Mouse)

 

 

2.

System Board

 

 

 

8603, 8604 Pointing Device Error

1.

System Board

 

 

2.

Pointing Device

 

 

(Mouse)

 

 

 

86XX

1.

Mouse

Not listed above

2.

System Board

 

 

 

 

89XX

1.

PC Music Adapter

 

 

2.

MIDI Adapter Unit

 

 

 

91XX

1.

Optical Drive

 

 

2.

Adapter

 

 

 

96XX

1.

SCSI Adapter

 

 

2.

Any SCSI Device

 

3.

System Board

 

4.

Riser card

 

 

 

10101, 10102, 10104, 10105, 10106, 10107,

1.

Have customer verify correct operating

10108, 10109, 10111,

 

system device drivers are installed and

10112, 10113, 10114,

 

 

operational.

10115, 10116

 

2.

Modem

 

 

 

 

78 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

POST Error Code

FRU/Action

 

 

 

10103, 10110, 101171

1.

System Board

 

 

2.

Data/Fax Modem

 

3.

Riser card

 

 

 

10117

1.

Check system speaker

Not listed above

2.

Check PSTN cable

 

 

3.

External DAA

 

 

(if installed)

 

4.

Modem

 

 

 

10118

1.

Run Diagnostics and verify the correct

 

 

 

operation of the modem slot

 

2.

Modem

 

 

 

10119

1.

Diagnostics detected a non-IBM modem

 

 

2.

Modem

 

 

 

10120

1.

Check PSTN Cable

 

 

2.

External DAA

 

 

(if installed)

 

3.

Modem

 

 

 

10132, 10133, 10134,

1.

Modem

10135, 10136, 10137,

 

 

10138, 10139, 10140,

 

 

10141, 10142, 10143,

 

 

10144, 10145, 10146,

 

 

10147, 10148, 10149,

 

 

10150, 10151, 10152

 

 

 

 

 

10153

1.

Data/Fax Modem

 

 

2.

System Board

 

3.

Riser card

 

 

 

101XX

1.

Modem Adapter/A

Not listed above

2.

Data/Fax Modem

 

 

3.

System Board

 

4.

Riser card

 

 

 

10450, 10451, 10490,

1.

Run Enhanced Diagnostics

10491, 10492, 10499

2.

Hard Disk Drive

Read/write error

3.

System Board

 

 

4.

Riser card

 

 

 

10452

1.

Run Enhanced Diagnostics

Seek test error

 

 

 

 

10453

Information only

Wrong drive type?

 

 

 

 

 

10454

1.

Run Enhanced Diagnostics

Sector buffer test error

 

 

 

 

 

10455, 10456

1.

Run Enhanced Diagnostics

Controller error

 

 

 

 

10459

Information only

Drive diagnostic command error

 

 

 

 

 

Chapter 7. Symptom-to-FRU index 79

POST Error Code

FRU/Action

 

 

 

10461

1.

Run Enhanced Diagnostics

Drive format error

 

 

 

 

 

10462

1.

Run Enhanced Diagnostics

Controller seek error

 

 

 

 

 

10464

1.

Run Enhanced Diagnostics

Hard Drive read error

 

 

 

 

 

10467

1.

Run Enhanced Diagnostics

Drive non-fatal seek error

 

 

 

 

 

10468

1.

Run Enhanced Diagnostics

Drive fatal seek error

 

 

 

 

 

10469

1.

Run Enhanced Diagnostics

Drive soft error count exceeded

 

 

 

 

 

10470, 10471, 10472

1.

Run Enhanced Diagnostics

Controller wrap error

 

 

 

 

10473

Information only

Corrupt data. Low level format might be

 

 

required

 

 

 

 

 

10480

1.

Hard Disk Drive (ESDI)

 

 

2.

Drive Cable

 

3.

System Board

 

 

 

10481

1.

Run Enhanced Diagnostics

ESDI drive D seek error

 

 

 

 

 

10482

1.

Run Enhanced Diagnostics

Drive select acknowledgement bad

 

 

 

 

 

106X1

1.

Check Configuration

 

 

2.

Ethernet Adapter

 

 

 

10635

1.

Power-off computer, wait ten seconds

 

 

 

then power-on the computer

 

2.

Ethernet Adapter

 

 

 

10651, 10660

1.

Check Cables

 

 

2.

Ethernet Adapter

 

 

 

106XX

1.

Ethernet Adapter

Not listed above

 

 

 

 

 

107XX

1.

5.25-inch External

 

 

 

Diskette Drive

 

2.

5.25-inch Diskette

 

 

Drive Adapter/A

 

 

 

109XX

1.

ActionMedia

Check the adapter cables

 

Adapter/A

 

 

 

2.

System Board

 

3.

Riser card

 

 

 

112XX

1.

SCSI Adapter

This adapter does not have cache

2.

Any SCSI Device

 

 

3.

System Board

 

4.

Riser card

 

 

 

80 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

POST Error Code

FRU/Action

 

 

 

119XX

1.

3119 Adapter

 

 

 

 

121XX

1.

Modem Adapter

 

 

2.

Any Serial Device

 

3.

System Board

 

4.

Riser card

 

 

 

136XX

1.

ISDN Primary Rate Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

137XX

1.

System Board

 

 

 

 

141XX

1.

Realtime Interface Coprocessor

 

 

 

Portmaster

 

 

Adapter/A

 

 

 

143XX

1.

Japanese Display Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

14710, 14711

1.

System Board Video Adapter

 

 

2.

Adapter Video Memory

 

 

 

148XX

1.

Video Adapter

 

 

 

 

14901, 14902,

1.

Video Adapter

1491X, 14922

 

(if installed)

 

 

 

2.

System Board

 

3.

Riser card

 

4.

Display (any type)

 

 

 

14932

1.

External Display

 

 

2.

Video Adapter

 

 

 

161XX

1.

FaxConcentrator Adapter

 

 

 

 

164XX

1.

120 MB Internal Tape Drive

 

 

2.

Diskette Cable

 

3.

System Board

 

4.

Riser card

 

 

 

16500

1.

6157 Tape Attachment

 

 

2.

Adapter

 

 

 

16520, 16540

1.

6157 Streaming Tape Drive

 

 

2.

6157 Tape Attachment Adapter

 

 

 

166XX, 167XX

1.

Token Ring Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

18001 to 18029

1.

Wizard Adapter

 

 

2.

Wizard Adapter Memory

 

 

 

18031 to 18039

1.

Wizard Adapter Cable

 

 

 

 

Chapter 7. Symptom-to-FRU index 81

POST Error Code

FRU/Action

 

 

 

185XXXX

1.

DBCS Japanese Display Adapter/A

 

 

2.

System Board

 

3.

Riser card

 

 

 

20001 to 20003

1.

Image Adapter/A

 

 

 

Image-I Adapter/A

 

2.

Memory Module DRAM, VRAM

 

 

 

20004

1.

Memory Module DRAM, VRAM

 

 

2.

Image Adapter/A

 

 

Image-I Adapter/A

 

 

 

20005 to 20010

1.

Image Adapter/A

 

 

 

Image-I Adapter/A

 

2.

Memory Module DRAM, VRAM

 

 

 

200XX

1.

Image Adapter/A

Not listed above

2.

Image-I Adapter/A

 

 

3.

Memory Module DRAM, VRAM

 

4.

System Board

 

5.

Riser card

 

 

 

20101 to 20103

1.

Printer/Scanner Option

 

 

2.

Image Adapter/A

 

3.

Memory Module DRAM, VRAM

 

 

 

20104

1.

Memory Module DRAM, VRAM

 

 

2.

Printer/Scanner Option

 

3.

Image Adapter/A

 

 

 

20105 to 20110

1.

Printer/Scanner Option

 

 

2.

Image Adapter/A

 

3.

Memory Module DRAM, VRAM

 

 

 

Image Adapter/A

1.

Replace memory module (shown in

Memory Test failure indicated by graphic of

 

graphic)

adapter

 

 

 

 

 

 

206XX

1.

SCSI-2 Adapter

 

 

2.

Any SCSI Device

 

3.

System Board

 

4.

Riser card

 

 

 

208XX

1.

Any SCSI Device

Verify there are no duplicate SCSI ID

 

 

settings on the same bus.

 

 

 

 

 

210XXXX

1.

SCSI Hard Disk Drive

Internal bus, size unknown

2.

SCSI Adapter or System Board

210XXX1

3.

SCSI Cable

External bus, size unknown

 

4.

SCSI ID Switch (on some models)

 

 

 

Tape Drive amber LED remains on

1.

Tape Drive

 

 

2.

SCSI Cable (internal)

 

3.

SCSI Adapter or System Board

 

 

 

82 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

POST Error Code

FRU/Action

 

 

 

Tape Drive green in useLED fails to come

1.

Tape Drive

on

2.

SCSI Adapter or System Board

 

 

3.

SCSI Cable (internal)

 

4.

SCSI Cable (external)

 

 

 

Tape automatically ejected from drive

1.

Tape Cassette

 

 

 

Drive

 

 

 

SCSI ID on rotary switch does not match

1.

Rotary Switch Circuit Board

SCSI ID set in configuration. Verify drive

2.

Circuit Board Cable

switches inside cover are set to zero

3.

Tape Drive

 

 

 

 

Tape sticks or breaks in drive.

1.

Tape Cassette

Verify that the tapes used meet ANSI

 

 

standard X3B5

 

 

 

 

 

212XX

1.

SCSI Printer

 

 

2.

Printer Cable

 

 

 

213XX

1.

SCSI Processor

 

 

 

 

214XX

1.

WORM Drive

 

 

 

 

215XXXC, 215XXXD, 215XXXE, 215XXXU

1.

CD-ROM Drive I

If an external device, and power-on LED is

2.

CD-ROM Drive II

off, check external voltages

 

Enhanced CD-ROM Drive II

 

 

 

 

Any CD-ROM Drive

 

3.

SCSI Cable

 

4.

SCSI Adapter or System Board

 

 

 

216XX

1.

Scanner

 

 

 

 

217XX

1.

Rewritable Optical Drive

If an external device, and power-on LED is

2.

SCSI Adapter or System Board

off, check external voltages

3.

SCSI Cable

 

 

 

 

218XX

1.

Changer

Check for multi CD tray or jukebox

 

 

 

 

 

219XX

1.

SCSI Communications Device

 

 

 

 

24201Y0, 24210Y0

1.

ISDN/2 Adapter

Be sure wrap plug is attached

2.

ISDN/2 Wrap Plug

 

 

3.

ISDN/2 Communications Cable

 

 

 

273XX

1.

1 Mbps Micro Channel

 

 

2.

Infrared LAN Adapter

 

 

 

27501, 27503, 27506, 27507

1.

ServerGuard Adapter

 

 

2.

System Board

 

3.

Riser card

 

 

 

27502, 27504, 27510, 27511, 27533, 27534,

1.

ServerGuard Adapter

27536, 27537

 

 

 

 

 

27509

1.

Remove redundant adapters, run Auto

 

 

 

Configuration program, then retest.

 

 

 

Chapter 7. Symptom-to-FRU index 83

POST Error Code

FRU/Action

 

 

 

27512

1.

WMSELF.DGS diagnostics file is

 

 

 

missing

 

2.

WMSELF.DGS diagnostics file is incorrect

 

 

 

27535

1.

3V Lithium Backup Battery

 

 

2.

ServerGuard Adapter

 

 

 

27554

1.

Internal Temperature out of range

 

 

2.

ServerGuard Adapter

 

 

 

27555, 27556

1.

ServerGuard Adapter

 

 

2.

Power Supply

 

 

 

27557

1.

7.2V NiCad Main Battery Pack

 

 

2.

ServerGuard Adapter

 

 

 

27558, 27559, 27560, 27561

1.

PCMCIA Type II Modem

 

 

2.

ServerGuard Adapter

 

 

 

27562

1.

External Power Control not connected

 

 

2.

External Power Control

 

3.

ServerGuard Adapter

 

 

 

27563, 27564

1.

External Power Control

 

 

2.

ServerGuard Adapter

 

 

 

275XX

1.

Update Diagnostic Software

 

 

 

 

27801 to 27879

1.

Personal Dictation System

 

 

2.

Adapter

 

3.

System Board

 

 

 

27880 to 27889

1.

External FRU

 

 

 

(Speaker, Microphone)

 

 

 

999030X

1.

Possible hard disk drive problem; see

Hard disk reset failure

 

“Hard disk drive boot error” on page

 

 

 

 

47.

 

 

 

84 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Miscellaneous error messages

Message/Symptom

FRU/Action

 

 

 

CMOS Backup Battery inaccurate

1.

CMOS Backup Battery (see “Safety

 

 

 

information” on page 187)

 

2.

System Board

 

 

 

Changing colors

1.

Display

 

 

 

 

Computer will not power-off. See “Power

1.

Power Switch

Supply Errors” on page 47.

2.

System Board

 

 

3.

Riser card

 

 

 

Computer will not RPL from server

1.

Ensure that network is in startup

 

 

 

sequence as first device or first device

 

 

after diskette

 

2.

Ensure that network adapter is enabled

 

 

for RPL

 

3.

Network adapter (Advise network

 

 

administrator of new MAC address)

 

 

 

Computer will not Wake On LAN (if

1.

Check power supply and signal cable

applicable)

 

connections to network adapter

 

 

 

2.

Ensure that the operating system settings

 

 

are set to enable Wake on LAN

 

3.

Ensure Wake On LAN feature is enabled

 

 

in Setup/Configuration (see “Setup

 

 

Utility program” on page 14)

 

4.

Ensure network administrator is using

 

 

correct MAC address

 

5.

Ensure no interrupt or I/O address

 

 

conflicts

 

6.

Network adapter (advise network

 

 

administrator of new MAC address)

 

 

 

Dead computer. See “Power Supply Errors”

1.

Power Supply

on page 47.

2.

System Board

 

 

3.

Riser card

 

 

 

Diskette drive in-use light remains on or

1.

Diskette Drive

does not light when drive is active.

2.

System Board

 

 

3.

Diskette Drive Cable

 

4.

Riser card

 

 

 

Flashing cursor with an otherwise blank

1.

System Board

display.

2.

Primary Hard Disk Drive

 

 

3.

Hard Disk Drive Cable

 

4.

Riser card

 

 

 

Incorrect memory size during POST

1.

Run the Memory tests

 

 

2.

Memory Module

 

3.

System Board

 

 

 

Chapter 7. Symptom-to-FRU index 85

Message/Symptom

FRU/Action

 

 

 

Insert a Disketteicon appears with a

1.

System Board

known-good diagnostics diskette in the first

2.

Diskette Drive Cable

3.5-inch diskette drive.

3.

Riser card

 

 

4.

Network Adapter

 

 

 

Intensity or color varies from left to right of

1.

Display

characters and color bars

2.

System Board

 

 

 

 

No power or fan not running

1.

See “Power Supply Errors” on page 47.

 

 

 

 

Non-system disk or disk error-type message

1.

Diskette Drive

with a known-good diagnostic diskette.

2.

System Board

 

 

3.

Diskette Drive Cable

 

4.

Riser card

 

 

 

Other display symptoms not listed above

1.

Display

(including blank or illegible display)

2.

System Board

 

 

 

 

Power-on indicator or hard disk drive in-use

1.

Power Supply

light not on, but computer works correctly

2.

System Board

 

 

3.

LED Cables

 

 

 

Printer problems

1.

Printer

 

 

 

 

Program loads from the hard disk with a

1.

Run Setup

known-good diagnostics diskette in the first

2.

Diskette Drive

3.5-inch diskette drive

3.

Diskette Drive Cable

 

 

4.

System Board

 

5.

Riser card

 

6.

Power Supply

 

 

 

RPL computer cannot access programs from

1.

If network administrator is using

its own hard disk.

 

LCCM Hybrid RPL, check startup

 

 

 

 

sequence:

 

 

a. First device - network

 

 

b. Second device - hard disk

 

2.

Hard disk drive

 

 

 

RPL computer does not RPL from server

1.

Check startup sequence

 

 

2.

Check the network adapter LED status

 

 

 

Serial or parallel port device failure (system

1.

External Device Self-Test OK?

board port)

2.

External Device

 

 

3.

Cable

 

4.

System Board

 

 

 

Serial or parallel port device failure (adapter

1.

External Device Self-Test OK?

port)

2.

External Device

 

 

3.

Cable

 

4.

Alternate Adapter

 

5.

System Board

 

 

 

86 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Message/Symptom

FRU/Action

 

 

 

Some or all keys on the keyboard do not

1.

Keyboard

work

2.

Keyboard Cable

 

 

3.

System Board

 

 

 

Undetermined problems

Check the power supply voltages (see “Power Supply Errors” on page 47. If the voltages are correct, return here and continue with the following steps.

1.Power-off the computer.

2.Remove or disconnect the following components (if installed) one at a time.

a.Non-IBM devices

b.External devices (modem, printer, or mouse)

c.Any adapters

d.Riser card

e.Memory modules

f.Extended video memory

g.External Cache

h.External Cache RAM

i.Hard disk drive

j.Diskette drive

3.Power-on the computer to re-test the system.

4.Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board.

Chapter 7. Symptom-to-FRU index 87

88 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

Chapter 8. FRU listing

Small Desktop Model

Types 6043, 6343, 6790, and 6791

1

 

 

2

3

4

 

17

 

 

 

 

 

 

 

 

16

18

 

 

5

 

 

 

 

 

 

 

15

6

7

14

 

 

 

 

 

13

12

 

 

 

 

 

9

8

 

 

 

 

 

 

11

10

 

 

 

 

 

 

Machine Type 6043

 

 

 

1

Top Cover Assembly (Stealth Black) (models KAU KAS

49P0174

 

KAD KAG KAP KAY)

 

 

 

1

Top Cover Assembly (Pearl white) (models KAA KAJ KAW

49P0173

 

KAN KAR)

 

 

 

2

Planar EMC Shield Kit (all models)

 

25P0078

3

Microprocessor - Intel P4 1.8GHz (models KAU KAS KAA

33P0965

 

KAJ KAD KAG KAP KAY KAW KAN KAR)

 

 

© Copyright IBM Corp. 2004

89

 

Machine Type 6043

 

 

 

 

3

Fan Sink (1.3 - 1.8GHz) (models KAU KAS KAA KAJ KAD

32P4004

 

KAG KAP KAY KAW KAN KAR)

 

 

 

 

3

Retention module kit (all models)

24P4811

 

 

 

4

256MB Memory (models KAU KAS KAA KAJ KAD KAG

10K0060

 

KAP KAY KAW KAN KAR)

 

 

 

 

5

System Board W/O POV2 Card (models KAU KAS KAA

73P0544

 

KAJ KAD KAG KAP KAY KAW KAN KAR)

 

 

 

 

6

5.25-in. DASD Bracket (all models)

24P9875

 

 

 

7

CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

33P3203

 

KAG KAP KAY)

 

 

 

 

7

CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

33P3207

 

KAG KAP KAY)

 

 

 

 

7

CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

33P3215

 

KAG KAP KAY)

 

 

 

 

7

CD-ROM Drive (48X - BLACK) (models KAU KAS KAD

33P3211

 

KAG KAP KAY)

 

 

 

 

7

CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW

33P3201

 

KAN KAR)

 

 

 

 

7

CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW

33P3205

 

KAN KAR)

 

 

 

 

7

CD-ROM Drive (48X - WHITE) (models KAA KAJ KAW

33P3209

 

KAN KAR)

 

 

 

 

8

5.25-in. EMC Shield (all models)

19K5548

 

 

 

9

3.5-in. 1.44 M 2-mode Floppy Disk Drive (models KAU

75H9550

 

KAS KAD KAG KAP KAY KAW KAN KAR)

 

 

 

 

9

3.5-in. 1.44 M 2-mode Floppy Disk Drive (models KAA

19K1543

 

KAJ)

 

 

 

 

10

40GB Hard Drive 7200rpm EIDE ATA-100 (models KAU

19K1568

 

KAS KAA KAJ KAD KAG KAP KAY KAW KAN KAR)

 

 

 

 

11

DASD Rail Soft Mount Assembly (blue) (all models)

19K5331

 

 

 

11

DASD Rail Soft Mount Assembly (yellow) (all models)

23P1327

 

 

 

12

3.5-in. Floppy Disk Drive Bracket (all models)

24P9874

 

 

 

13

Speaker Assembly (all models)

00N5151

 

 

 

14

Power Supply 160W PFC (models KAU KAS KAA KAJ

24P6829

 

KAD KAG KAY KAW KAR)

 

 

 

 

14

Power Supply 160W Wide Ranging (models KAP KAN)

49P2131

 

 

 

15

Basic Chassis Assembly (all models)

49P0175

 

 

 

16

I/O Cam Bracket (all models)

24P9869

 

 

 

17

Air Duct (all models)

49P0163

 

 

 

18

Link Bracket (all models)

25P5032

 

 

 

 

Air duct w/fan (all models)

24P9880

 

 

 

 

Battery 3.0V (all models)

33F8354

 

 

 

 

Retention Module Kit (all models)

24P4811

 

 

 

 

Dual USB Cable (all models)

22P1188

 

 

 

 

Planar Locating Label (all models)

24P9864

 

 

 

90 Hardware Maintenance Manual Types 2292, 2273, 6043, 6343, 6349, 6350, 6790, 6791, 6792, 6793, 6794, 6795, 6823, 6825

 

Machine Type 6043

 

 

 

 

 

Bezel Kit (Pearl white) (models KAA KAJ KAW KAN KAR)

24P9867

 

 

 

 

Bezel Kit (Stealth Black) (models KAU KAS KAD KAG

24P9868

 

KAP KAY)

 

 

 

 

 

Primary IDE Cable (all models)

24P9870

 

 

 

 

Floppy Disk Drive Cable (all models)

24P9871

 

 

 

 

Secondary IDE Cable (all models)

24P9872

 

 

 

 

Pivot Lock 3.5-in. Floppy Disk Drive (all models)

24P9876

 

 

 

 

Pivot Lock 5.25-in. DASD (all models)

24P9877

 

 

 

 

Misc. Hardware Kit (all models)

24P9878

 

 

 

 

CD-ROM Audio Cable (all models)

75H9219

 

 

 

 

Power/LED Cable Assembly (all models)

37L5092

 

 

 

 

Bottom Foot (models KAU KAS KAD KAG KAP KAY)

03K9655

 

 

 

 

Bottom Foot, white (models KAA KAJ KAW KAN KAR)

25P5035

 

 

 

 

Stand (Stealth Black) (models KAU KAS KAD KAG KAP

25P5033

 

KAY)

 

 

 

 

 

Stand (Pearl White) (models KAA KAJ KAW KAN KAR)

25P5034

 

 

 

 

Mouse 2-button PS/2 (Black) (all models KAU KAS KAD

10L6149

 

KAP KAY)

 

 

 

 

 

Mouse 2-button PS/2 (White) (all models KAA KAJ KAW

10L6145

 

KAN KAR)

 

 

 

 

 

16MB nVidia Vanta 4XAGP (all models)

25P4058

 

 

 

 

 

 

 

Recovery CDs Win 2000 - Machine Type 6043

 

 

 

 

 

US (models KAU KAS KAA KAD KAG KAP KAY KAW

TBD

 

KAN KAR)

 

 

 

 

 

Japan (models KAJ)

TBD

 

 

 

 

 

 

 

Keyboards (PC Next) - Machine Type 6043

 

 

 

 

 

US English (Black) (models KAU KAS KAD KAP KAY)

02K0860

 

 

 

 

US English (White) (models KAA KAW KAN KAR)

02K0805

 

 

 

 

Japan (White) (models KAJ)

02K0844

 

 

 

 

 

 

 

Power Cords - Machine Type 6043

 

 

 

 

 

Line Cord (models KAU KAS KAA KAG KAP KAW)

6952301

 

 

 

 

Line Cord (models KAA)

13F9939

 

 

 

 

Line Cord (models KAG KAA KAR)

13F9978

 

 

 

 

Line Cord (models KAG KAA)

14F0032

 

 

 

 

Line Cord (models KAG)

13F9996

 

 

 

 

Line Cord (models KAS KAP KAY KAG)

14F0068

 

 

 

 

Line Cord (models KAY)

36L8879

 

 

 

 

Line Cord (models KAJ)

1838576

 

 

 

 

Line Cord (models KAN)

02K0545

 

 

 

Chapter 8. FRU listing 91

 

Power Cords - Machine Type 6043

 

 

 

 

 

Line Cord (models KAG)

14F0086

 

 

 

 

Line Cord (models KAG KAA)

14F0014

 

 

 

 

Line Cord (models KAG)

14F0050

 

 

 

 

Machine Type 6343

 

 

 

 

1

Top Cover Assembly (Stealth Black) (models 91S 91P 13U

24P9865

 

93S 93P 21U 21F 95S 95P 25U 25F 97S 97P 31G CTO 25G)

 

 

 

 

1

Top Cover Assembly (Pearl White) (models 27A 28A)

24P9863

 

 

 

2

Planar EMC Shield Kit (all models)

25P0078

 

 

 

3

Processor - Intel P4 1.5Ghz (models 91S 91P 13U 93S 93P

25P5040

 

CTO)

 

 

 

 

3

Processor - Intel P4 1.6GHz (models 21U 21F 95S 95P 25U

25P5114

 

25F 97S 97P CTO 25G)

 

 

 

 

3

Processor - Intel P4 1.6GHz (models 21U 21F 95S 95P 25U

33P0963

 

25F 97S 97P CTO 25G 27A 28A)

 

 

 

 

3

Processor - Intel P4 1.8GHz (models 31G CTO)

25P5115

 

 

 

3

Processor - Intel P4 1.8GHz (models 31G CTO)

33P0965

 

 

 

3

Processor - Intel P4 2.0GHz (model CTO)

25P6177

 

 

 

3

Fan Sink (1.9-2.2GHz) (model CTO 91S 91P 13U 93S 93P

32P4004

 

21U 21F 95S 95P 25U 25F 97S 97P 31G 25G 27A 28A)

 

 

 

 

3

Retention Module Kit (all models)

24P4811

 

 

 

4

64MB Memory (models 91S 91P CTO)

10K0056

 

 

 

4

128MB Memory (models 13U 93S 93P 21U 21F 95S 95P 25U

10K0058

 

25F 97S 97P 31G CTO 25G 27A 28A)

 

 

 

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