IBM 2197, 2196, 6344 User Manual

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Personal Computer

Types 2196, 2197, and 6344

User Guide

Note: Before using this information and the product it supports, be sure to read the general information under Appendix D, “Warranty” on page D-1.

First Edition (March 2000)

The following paragraph does not apply to any state or country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States.

This publication could contain technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be made in later editions. IBM may make improvements and/or changes in the product(s) and/or program(s) at any time.

Request for copies of this publication and for technical information about IBM products should be made to your IBM Authorized Dealer, your IBM Marketing Representative or your IBM Retailer. Address comments about this publication to the IBM HelpCenter.

© Copyright International Business Machines Corporation 2000. All rights reserved.

Note to U.S. Government Users – Documentation related to restricted rights – Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents

Notices .........................................................................................................

ix

Conventions used in this book .......................................................................

x

Safety information ..........................................................................................

xii

Installation .............................................................................................

xii

Safety while working with hardware ......................................................

xii

Lithium battery notice ............................................................................

xiv

Regulatory safety notice for the CD-ROM and DVD-ROM drive ..........

xiv

Laser compliance statement .................................................................

xv

Consignes de sécurité ..........................................................................

xvii

Consignes de sécurité lors de la manipulation du matériel ..................

xvii

Regulatory notices .........................................................................................

xxi

North American Federal Communications Commission (FCC)

 

Statement ......................................................................................................

xxiv

European Community Directive Conformance Statement ....................

xxv

Trademarks ...........................................................................................

xxv

Year 2000 Notice Information ........................................................................

xxvii

Ergonomics.....................................................................................................

xxix

Part 1. Learning about this book

 

Using this book ...........................................................................................

1-1

How this book is organized ............................................................................

1-1

Where to find more information .....................................................................

1-4

Part 2. Support information

 

HelpWare support and services ................................................................

2-1

What do I do first? .........................................................................................

2-1

What is IBM HelpWare? .......................................................................

2-1

Need quick help? ..................................................................................

2-1

What can I do on my own? ...................................................................

2-2

How do I get help electronically? ...................................................................

2-4

Electronic support .................................................................................

2-4

How and when do I contact the IBM PC HelpCenter? ...................................

2-5

iii

What help can I get by telephone? .......................................................

2-5

Before you call... ...................................................................................

2-7

How and when do I purchase additional support? ........................................

2-9

Purchasing additional HelpWare services ............................................

2-9

Express Maintenance .................................................................................

3-1

Part 3. Controlling system settings

 

Getting started ............................................................................................

4-1

Controlling monitor settings ...........................................................................

4-2

Getting the best performance from your monitor ..................................

4-2

Power saver feature .............................................................................

4-3

Changing display settings .....................................................................

4-3

Controlling volume .........................................................................................

4-6

Adjusting the speaker volume .............................................................

4-6

Getting ready to print .....................................................................................

4-7

Setting up communications ...........................................................................

4-8

Connecting your modem to the telephone network ..............................

4-8

Configuring your communications software ..........................................

4-9

Configuring your computer for a connection to the Internet ..........................

4-10

The IBM Internet Connection Services .................................................

4-10

The Microsoft Network ..........................................................................

4-11

The Internet Connection Wizard ...........................................................

4-11

Using the Rapid Access II keyboard .....................................................

4-11

Power management features ....................................................................

5-1

Software shutdown ........................................................................................

5-2

Using the software shutdown feature ...................................................

5-2

System Standby ............................................................................................

5-3

Using the Windows 98 Start menu .......................................................

5-3

Using the power button .........................................................................

5-3

Using the Power Management feature in Windows 98 .................................

5-5

Monitor standby .............................................................................................

5-6

BIOS Setup configuration ..........................................................................

6-1

Configuration/Setup Utility overview ..............................................................

6-2

iv IBM Personal Computer User Guide

Entering Setup ...............................................................................................

6-4

When the computer is on ......................................................................

6-4

When the computer is off ......................................................................

6-4

Working with the Setup menus ......................................................................

6-5

Configuration/Setup Utility menu .........................................................

6-5

Viewing system information and product data ......................................

6-6

Changing parameter settings ................................................................

6-7

Loading the default settings ..................................................................

6-7

Canceling changes ...............................................................................

6-8

Exiting Setup .........................................................................................

6-8

Setup parameters ..........................................................................................

6-9

Devices and I/O Ports ...........................................................................

6-9

Start Options .........................................................................................

6-12

Halt On ..................................................................................................

6-15

Date and Time ......................................................................................

6-15

Advanced Setup ...................................................................................

6-16

Power Management Setup ...................................................................

6-16

Clock Generator Configuration .............................................................

6-19

Set Password ........................................................................................

6-19

Using other configuration utilities ...................................................................

6-20

Part 4. Upgrading and replacing hardware

 

Preparing to upgrade .................................................................................

7-1

Evaluating your new hardware ......................................................................

7-2

For conflicts with system resources used by adapter cards .................

7-2

For conflicts with other system resources .............................................

7-2

Planning your hardware changes ..................................................................

7-3

Recording your changes .......................................................................

7-3

Resolving resource conflicts ..........................................................................

7-4

Using Setup ..........................................................................................

7-4

Using the Windows 98 Device Manager ...............................................

7-4

Opening the system unit ................................................................................

7-5

Taking safety precautions .....................................................................

7-5

Removing the top cover ........................................................................

7-6

Looking inside the system unit ......................................................................

7-7

v

Adding and removing adapter cards and drives .....................................

8-1

Resolving conflicts with installed adapter cards ............................................

8-2

Setting modem card configurations ......................................................

8-2

Working with the hardware in the system unit ...............................................

8-3

Adding and removing adapter cards .............................................................

8-4

Installing adapter cards ........................................................................

8-4

Removing adapter cards ......................................................................

8-5

Removing and adding drives .........................................................................

8-6

Identifying signal cable connectors .......................................................

8-6

Removing the CD-ROM drive ...............................................................

8-11

Removing the hard disk drive ...............................................................

8-12

Updating the CMOS settings in Setup ...........................................................

8-13

For adapter cards .................................................................................

8-13

For Drives .............................................................................................

8-13

Adding and replacing system board components ..................................

9-1

Identifying system board parts (machine type 2196) .....................................

9-2

Locating system board jumpers and connectors (machine type 2196) .........

9-4

Identifying system board parts (machine type 2197 and 6344) .....................

9-5

Locating system board jumpers and connectors (machine type 2197

 

and 6344) ......................................................................................................

9-7

Card connector and jumper information ........................................................

9-8

Identifying adapter card connectors .....................................................

9-8

Setting a jumper ...................................................................................

9-8

Upgrading the system memory .....................................................................

9-9

Installing memory modules ...................................................................

9-9

Removing memory modules .................................................................

9-10

Verifying the system memory ...............................................................

9-10

Replacing the system battery ........................................................................

9-11

Updating the CMOS settings in Setup ...........................................................

9-13

Part 5. Troubleshooting

 

Diagnosing and recovering from problems .............................................

10-1

Before you panic: some simple fixes .............................................................

10-2

vi IBM Personal Computer User Guide

Quick problem solving chart ..........................................................................

10-6

Solving hardware and software problems .....................................................

10-7

Solving hardware problems ..................................................................

10-7

Solving software problems ....................................................................

10-13

Solving modem problems .....................................................................

10-15

Error codes and messages ............................................................................

10-17

IBM Diagnostic Programs ..............................................................................

10-20

Recovering factory-installed programs and files ............................................

10-22

Part 6. Technical reference

 

Appendix A. Specification tables ...............................................................

A-1

Memory module placement ...........................................................................

A-1

Memory map ..................................................................................................

A-3

System input/output addresses .....................................................................

A-4

System interrupts ...........................................................................................

A-6

DMA channel assignments ............................................................................

A-7

Serial port addresses .....................................................................................

A-8

Connector functions .......................................................................................

A-9

Appendix B. Modem information ...............................................................

B-1

Modem features .............................................................................................

B-1

Operating your modem ..................................................................................

B-3

Using the Auto Answer feature .............................................................

B-3

Disabling Call Waiting ...........................................................................

B-4

Modem commands ........................................................................................

B-5

Executing commands ...........................................................................

B-5

Command format ..................................................................................

B-5

AT commands .......................................................................................

B-6

Detail for +MS Controls ........................................................................

B-9

Extended AT commands ......................................................................

B-10

V.42bis commands ...............................................................................

B-11

Modem response codes ................................................................................

B-12

S registers .....................................................................................................

B-13

Appendix C. Monitor terminology ..............................................................

C-1

vii

Appendix D. Warranty .................................................................................

D-1

viii IBM Personal Computer User Guide

Notices

References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM's product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM's intellectual property rights may be used instead of the IBM product, program, or service. Evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the user's responsibility.

IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785, U.S.A.

IBM makes no representations whatsoever about any non-IBM Web site. When you access a non-IBM Web site, please understand that it is independent from IBM, and IBM has no control over the content on that Web site. In additional, a reference to a non-IBM Web site does not mean that IBM endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL IBM BE LIABLE TO ANY PERTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY OTHER WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ix

Conventions used in this book

Symbols

The following list contains an explanation of the symbols used in this document.

This symbol is used when there is information you

Note:

might find especially useful. The information may also warn you about possible problems you could encounter.

This symbol is used when there is important

Attention!

information that can help you avoid damage to the hardware or software that came with your computer.

Caution!

This symbol is used when there is important information that can help you avoid potential injury.

This symbol is used when there is important Danger! information that can help you avoid the risk of

serious personal injury or death.

Highlighting

There are several ways that text is highlighted in this book. Each highlighting convention has a specific purpose.

Highlight

Purpose

 

Bold font is used to identify items on the screen

Bold

you are instructed to click or double-click. Bold

font is also used in headings, table titles, and

 

 

numbered lists.

 

 

([DPSOH

Example font is used to show text that you need to

type from your keyboard.

 

 

 

 

Italic font is used to show proper names of

Italic

programs or books. Italic font is also used in table

 

footnotes and sidenotes.

 

 

"Quotes"

Quotation marks are used to identify window,

screen, and heading names.

 

 

 

Underline

Underline font is used to call special emphasis to

a particular word or instruction.

 

 

 

x IBM Personal Computer User Guide

Safety information

Installation

The construction of the IBM Personal Computer provides extra protection against the risk of electrical shock. The IBM computer has a power cord with a three-prong plug that is required to ground metal parts. It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet. Seek professional assistance before using an adapter or extension cord; these devices could interrupt the grounding circuit.

If the computer is connected to an electrical outlet that is incorrectly connected to the building wiring, serious electrical shock could result.

CONTINUED PROTECTION AGAINST THE RISK OF ELECTRICAL SHOCK:

For continued protection against the risk of electrical shock, follow these steps:

Connect your computer only to an electrical outlet of the correct voltage. If you are unsure about the voltage of the electrical outlet you are using, contact your local power company.

If your computer has cables other than the power cords, you must connect them before plugging the power cords into an electrical outlet. Before removing these cables, you must first unplug the power cords from the outlet.

If your computer has a telephone connection, do not touch the telephone cords when there is lightning in the area.

Do not use or store the computer in an area where it can become wet.

Make sure all replacement parts have characteristics identical or equivalent to the original parts. Other parts may not have the same safety features.

Personal injury or electrical shock may result if you undertake actions other than those specifically described in this book. This is particularly true if you try to service or repair the power supply, monitor, or built-in modem. Always refer service or repairs to qualified service personnel.

xi

Safety while working with hardware

Each time you open your computer, you must follow specific safety procedures to ensure that you do not damage your computer. For your safety, and the safety of your equipment, follow the steps for "Disconnecting your computer" on page xiii before you remove the cover of the system unit (if included with the model you purchased).

Connecting your computer

To connect your computer:

1.Turn off the computer and any external devices (such as a monitor or printer) that have their own power switches.

2.Attach a signal cable to each external device (such as a monitor or printer), and then connect the other end of the signal cable to the computer.

3.Attach communication cables (such as modem cables or network cables) to the computer. Then, attach the other ends of the cables to properly wired communication outlets.

4.Attach the power cords to the computer and any external devices (such as a monitor or printer), and then connect the other ends of the power cords to properly grounded electrical outlets.

5.Turn on the computer and any attached devices that have their own power switches.

 

To avoid shock hazard:

 

• Do not connect or disconnect any cables or

 

perform installation, maintenance, or

 

reconfiguration of this product during an

 

electrical storm.

 

• The power cord must be connected to a

 

properly wired and grounded receptacle.

 

• Any equipment to which this product will be

 

attached must also be connected to properly

Danger!

wired electrical outlets.

Electrical current from power, telephone, and communications cables is hazardous. To avoid shock hazard, use the steps described in this section to connect and disconnect cables when installing, moving, or opening the cover of this product.

Never install telephone wiring during a lightning storm

xiiIBM Personal Computer User Guide

Disconnecting your computer

To disconnect your computer:

1.Turn off the computer and any attached devices that have their own power switches.

2.Unplug all power cables from electrical outlets.

3.Disconnect all communication cables (such as modem or network cables) from communication outlets.

4.Disconnect all cables and cords from the computer; this includes power cords, signal cables from external devices, communication cables, and any other cables attached to the computer.

Do not detach the power-supply bracket from the Danger! power supply or remove any of the power-supply

screws.

Be sure to turn off the computer and monitor Caution! power switches before cleaning the computer and

monitor screen.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

xiii

Lithium battery notice

Your computer uses lithium batteries. There may be Caution! a risk of fire, explosion, or burns if the batteries are

handled incorrectly.

To ensure safety:

Do not recharge, disassemble, heat, or incinerate a lithium battery.

Replace the battery with an identical or equivalent type lithium battery.

Do not throw or immerse the battery in water.

Discard used lithium batteries according to local country dispositions.

Regulatory safety notice for the CD-ROM and DVD-ROM drive

This notice contains required safety information about the CD-ROM/DVD-ROM drive in your computer (if included with the model you purchased). The CD-ROM/ DVD-ROM drive is a Class 1 laser product, and Class 1 laser products are not considered to be hazardous. The design of the laser system and CD/ROM-DVD- ROM drive ensures that during normal operation, there is no exposure to laser radiation above Class 1 level.

Please note that the CD-ROM/DVD-ROM drive does not contain any user adjustable or serviceable parts. Service on this drive should only be performed by a trained service provider.

xiv IBM Personal Computer User Guide

Laser compliance statement

Some IBM Personal Computer models are equipped from the factory with a CDROM or DVD-ROM drive. CD-ROM/DVD-ROM drives are also sold separately as options. The CD-ROM/DVD-ROM drive is a laser product. The CD-ROM/DVD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM/DVD-ROM drive is installed, note the following:

Use of controls or adjustments or performance of Caution! procedures other than those specified herein might

result in hazardous radiation exposure.

Removing the covers of the CD-ROM/DVD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM/DVD- ROM drive covers. Do not remove the CD-ROM/DVD-ROM drive covers.

Some CD-ROM/DVD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following:

Laser radiation when open. Do not stare into the Danger! beam, do not view directly with optical instruments,

and avoid direct exposure to the beam.

xv

Consignes de sécurité

Installation

La conception de fabrication de l'ordinateur personnel IBM assure une protection accrue contre les risques d'électrocution. Le PC IBM possède un cordon d'alimentation équipé d'une fiche à trois broches qui permet une mise à la terre des principaux éléments métalliques de la machine. Il incombe au responsable de l'installation de vérifier le branchement. Si vous devez installer un adaptateur ou une rallonge, faites appel à un professionnel pour ne pas risquer de créer une rupture dans le circuit de mise à la terre. Un socle de prise de courant incorrectement relié à l'alimentation électrique du bâtiment peut être à l'origine d'une électrocution.

Pour éviter tout risque de choc électrique:

Ne manipulez aucun cordon et n’effectuez aucune opération d’installation, de maintenance ou reconfiguration de ce produit au cours d’un orage.

Les cordon d’alimentation du présent produit et de tous les appareils qui lui sont connectés doivent être

branchés sur des socles de prise de courant Danger! correctement câblés et mis à la terre.

Le courant électrique circulant dans les câblés de communication et les cordons téléphoniques et d’alimentation est dangereux. pour éviter tout risque de choc électrique, respectez les consignes de la présente section pour connecter et déconnecter des câblés lors de l’installation, du retrait ou de l’ouverture du panneu de ce produit.

Protection contre les risques d'électrocution. Pour vous prémunir contre les risques d'électrocution, respectez les consignes ci-après:

Ne branchez l'ordinateur que sur un socle de prise de courant présentant la tension adéquate.

Ne branchez le cordon d'alimentation sur le socle de prise de courant qu'après avoir connecté tout autre cordon à la machine. Inversement, débranchez le cordon d'alimentation du socle de la prise de courant avant de déconnecter tout autre cordon.

xviIBM Personal Computer User Guide

Si votre ordinateur est doté d'un cordon téléphonique, ne manipulez jamais ce cordon pendant un orage.

Évitez d'utiliser et de placer votre ordinateur dans un endroit humide.

Ne remplacez un élément que par un élément identique ou possédant des caractéristiques équivalentes et équipé des mêmes dispositifs de sécurité.

Le non-respect de ces consignes peut être à l'origine de blessures ou d'une électrocution, en particulier si vous intervenez sur le bloc d'alimentation, l'écran ou le modem intégré. Confiez la maintenance et la réparation de l'ordinateur à une personne qualifiée.

Consignes de sécurité lors de la manipulation du matériel

Lorsque vous ouvrez l'unité centrale, il convient de suivre un certain nombre de consignes de sécurité afin de ne pas endommager l'ordinateur. Pour votre sécurité et celle de votre matériel, suivez les instructions de la section “Disconnecting your computer” on page xiii, avant d'ouvrir l'unité centrale (le cas échéant).

Branchement de l'ordinateur. Pour brancher l'ordinateur, procédez comme suit:

1.Mettez l'ordinateur hors tension ainsi que tout périphérique (écran ou imprimante) que vous allez connecter, qui dispose d'un interrupteur d'alimentation.

2.Connectez tous les câbles (de l'écran, par exemple) à l'ordinateur.

3.Branchez tous les câbles d'interface (par exemple, un câble téléphonique) sur des socles de prise de courant correctement mis à la terre.

4.Branchez les cordons d'alimentation sur des socles de prise de courant correctement mis à la terre.

5.Mettez l’ordinateur sous tension ainsi que tout périphérique connecté disposant d’un interrupteur d’alimentation.

Débranchement de l'ordinateur. Pour débrancher l'ordinateur, procédez comme suit:

1.Mettez l'ordinateur hors tension ainsi que tout périphérique connecté disposant d'un interrupteur d'alimentation.

xvii

2.Débranchez tous les cordons d'alimentation des prises de courant.

3.Débranchez tous les câbles (câble de téléphone, par exemple) de leurs prises.

4.Débranchez tous câbles de l’ordinateur (les cordons d’alimentation, les câbles d’entrée-sortie et tous les autres câbles qui pourraient y être connectés).

Votre ordinateur est équipé de piles au lithium. Prenez garde aux risques d’incendie, d’explosion ou de brûlures liés à une mauvaise utilisation des piles. Respectez les consignes de sécurité suivantesy:

Ne rechargez pas la pile, ne la démontez pas, ne l’exposez pas à la chaleur et ne la faites pas brûler.

Attention!

Ne la remplacez que par une pile identique ou de type équivalent.

Ne la jetez pas à l’eau.

Pour le recyclage ou la mise au rebut des piles au lithium, reportez-vous à la réglementation en vigueur.

No détachez pas le bloc d’alimentation de son Danger! support et ne retirez aucune vis du bloc

d’alimentation.

Attention!

Veillez à mettre l’ordinateur et l’écran hors tension avant de procéder à leur nettoyage.

Consignes de sécurité relatives au modem

Lors de l’utilisation de votre matériel téléphonique, il est important de respecter les consignes ci-après afin de réduire les risques d’incendie, d’électrocution et d’autres blessures:

N’intallez jamais de cordons téléphoniques durant un orage.

Les prises téléphoniques ne doivent pas être installées dan des endroits humides, excepté si le modéle a été conçu à cet effet.

xviii IBM Personal Computer User Guide

Ne touchez jamais un cordon téléphonique ou un terminal non isolé avant que la ligne ait été déconnectée du réseau téléphonique.

Soyez toujours prudent lorsque vous procédez à l’intallation ou à la modification de lignes téléphoniques.

Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc électrique, utilisez toujours un téléphone sans fil.

En cas de fulte de gaz, n’utilisez jamais un téléphone situé à proximité de la fuite.

Consignes relatives à la pile au lithium

Votre ordinateur est équipé de piles au lithium. Prenez garde aux risques

Attention!

d’incenjdie, d’explosion ou de brûlures llés à une mauvaise utilisation des piles. Respectez les consignes de sécurité suivantesy:

Ne rechargez pas la pile, ne la démontez pas, ne l’exposez pas à la chaleur et ne la faite pas brûler.

Ne la remplacez que par une pille identique ou de type équivalent.

Ne la jetez pas à l’eau.

Pour le recyclage ou la mise au rebut des piles au lithium, reportez-vous à la réglementation en vigueur.

Consignes de sécurité pour l’unité de CD-ROM et de DVD-ROM

La présente consigne contient les informations de sécurité relatives à l’unité de CDROM de votre ordinateur (le cas échéant). L’unité de CD-ROM est un produit à laser de classe 1. Les produits de classe 1 ne sont pas considérés comme dangereux. Le système à laser et l’unité de CD-ROM ont été conçus de façon telle qu’il n’existe aucun risque d’exposition à un rayonnement laser de niveau supérieur à la classe 1 dans des conditions normales d’utilisation.

Veuillez noter qu’aucune pièce de l’unité de CD-ROM n’est réglable ni réparable. Ne confiez la réparation de cette unité qu’à une personne qualifiée.

xix

Conformité aux normes relatives aux appareils laser.

Certains modèles d’ordinateurs personnels sont équipés d’origine d’une unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues séparément en tant qu’options. L’unité de CD-ROM/DVD-ROM est un appareil à laser. Aux EtatUnis, l’unité de CD-ROM/DVD-ROM est certifiée conforme aux normes indiquées dans le sous-chapitre J du DHHS 21 CFR relatif aux produits à laser de classe 1. Dans les autres pays, elle est certifiée être un produit à laser de classe 1 conforme aux normes CDI 825 et CENELEC EN 60 825.

Lorsqu’une unité de CD-ROM est installée, tenez compte des remarques suivantes:

Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de réglage et d’utilisation des commandes, ainsi que les

Attention! procédures décrites.

L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque d’exposition au rayon laser. Pour toute intervention, faites appel à du personnel qualifié.

Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des

Danger! yeux au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide d’instruments optiques.

xx IBM Personal Computer User Guide

Regulatory notices

North American FCC and telephone company requirements

If your IBM Personal Computer comes with a modem already installed, the following Federal Communications Commission (FCC) and telephone company requirements apply:

1.The modem adapter card is located in the back of the system unit. It complies with Part 68 of the FCC rules. A label is affixed to the built-in modem that contains, among other things, the FCC registration number, USOC, and Ringer Equivalency Number (REN) for this equipment. If these numbers are requested, see page 7-5 “Opening the system unit” to open the unit to get the FCC registration number on the modem card.Provide this information to your telephone company.

2.The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area.

3.If the built-in modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they may notify you in advance; if advance notice isn't practical, you will be notified as soon as possible. You may be advised of your right to file a complaint with the FCC.

4.Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you may be given advance notice so as to give you an opportunity to maintain uninterrupted service.

5.If you experience trouble with this built-in modem, contact your Authorized Seller, or the IBM HelpCenter-PC, IBM Corporation, 3039 Cornwallis Rd., Bldg, 203, Research Triangle Park, NC 27709-2195 1-919-517-2800, for repair/ warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected, or until you are sure the equipment is not malfunctioning.

6.No customer repairs are possible to the modem.

xxi

7.The modem may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information.

8.When ordering network interface (NI) service from the Local Exchange Carrier, specify service arrangement USOC RJ11C.

Canadian Department of Communications certification label

NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE: The LOAD NUMBER (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the LOAD NUMBERS of all the devices does not exceed 100.

xxii IBM Personal Computer User Guide

Étiquette d'homologation du ministère des Communications du Canada

AVIS : L'étiquette du ministère des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d'exploitation et de sécurité des réseaux de télécommunications. Le ministère n'assure toutefois pas que le matériel fonctionnera à la satisfaction de l'utilisateur.

Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise locale de télécommunications. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées ci-dessus n'empêchent pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être effectuées par un centre d'entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l'utilisateur ou à cause d'un mauvais fonctionnement.

Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise à la terre de la source d'énergie électrique, des lignes téléphoniques et des canalisations d'eau métalliques, s'il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales.

Avertissement : l'utilisateur ne doit pas tenter de faire ces raccordements luimême, il doit avoir recours à un service d'inspection des installations électriques ou à un électricien, selon le cas.

AVIS : L'INDICE DE CHARGE (IC) assigné à chaque dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé par ce dispositif. L'extrémité du circuit bouclé peut consister en n'importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l'ensemble des dispositifs ne dépasse pas 100.

xxiii

North American Federal Communications Commission

(FCC) Statement

IBM Personal Computer machine types 2196, 2197, and 6344

The following statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

xxiv IBM Personal Computer User Guide

Responsible Party:

International Business Machines Corporation

New Orchard Road

Armonk, NY 10504

Telephone: 1-919-543-2193

Tested To C om ply

W ith FC C S tandards

FO R H O M E O R O FFIC E U SE

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de classe B est conforme la norme NMB-003 du Canada.

European Community Directive Conformance Statement

This product is in conformity with the protection requirements of EU Council directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.

IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

Trademarks

The following terms are trademarks or registered trademarks of the IBM corporation in the United States or other countries or both:

HelpCenter

HelpWare

IBM

PS/2

OS/2

Microsoft and Windows are trademarks or registered trademarks in the United States, other countries or both.

Other company, product, and service names may be trademarks or service marks of others.

xxv

Year 2000 Notice Information

14 January 1999

Notice: Year 2000 readiness status of certain software that might be included with your IBM computer.

IBM has included with your IBM computer selected software products that are supplied by independent software vendors (also known as ISVs). As of the date of this notice, some software vendors have not designated as ready for the Year 2000 some versions of their software products as distributed. This means that

(a) the software requires updates to become Year 2000 ready, compliant, or compliant with minor Issues (as defined by the vendor) or (b) the vendor had not yet published Year 2000 readiness or compliance status.

The software products that the software vendors had not designated as Year 2000 ready as distributed include (but are not limited to) the following software products or certain national language versions or service releases of such software products:

Product

Web site address

AOL

http://www.aol.com/info/year2000.html

(by America Online)

CompuServe

(by CompuServe httq://www.compuserve.com/content/cs_y2kfaq.asp Interactive Services)

Internet Explorer 3.x, 4.x

http://www.microsoft.com/technet/topics/year2k/default.htm

(by Microsoft)

Netscape Navigator 3.x 4.0x

http://www.netscape.com/products/year2000/index.htm

(Netscape)

Office Small Business Edition

http://www.microsoft.com/technet/topics/year2k/default.htm

(by Microsoft)

Prodigy Internet

http://y2k.prodigy.net/

(Prodigy Communications)

Windows 95

http://www.microsoft.com/technet/topics/year2k/default.htm

(by Microsoft)

Windows 98

http://www.microsoft.com/technet/topics/year2k/default.htm

(by Microsoft)

Windows NT Workstation 4.0

http://www.microsoft.com/technet/topics/year2k/default.htm

(by Microsoft)

xxvi IBM Personal Computer User Guide

The software products listed above are applicable to a variety of IBM computer products, and not all of them might be included with your particular IBM computer model.

Contact the software vendor directly for the most current information about the Year 2000 status of their products. The software vendors' Web sites are often the best source of current information. Software vendors post new information and software fixes on their Web sites from time to time as they become available. It is possible that a software vendor might have already posted such updates to their products by the time you receive this notice. You are solely responsible for determining the applicability of any software updates from the software vendors, obtaining them from the software vendors, and installing them.

IBM is providing this information to assist you in your assessment of the Year 2000 status of your computer environment. It is important that you prepare to address any issues that might affect the readiness of your overall computer environment. Unless your computer hardware, software, and data are all Year 2000 ready, the computer system or software might not be able to differentiate between the year 1900 and the year 2000, which can lead to serious errors in data and calculations.

As you make the Year 2000 assessment of your computer, be sure to check the Year 2000 readiness of all software installed on the system, not just the software included with your computer. Also, note that some tools designed to check Year 2000 readiness might not detect updates made to software after it was first distributed by the software vendor. While somewhat confusing, this provides a conservative approach. If a software product is designated as having minor issues, you should evaluate how the issues might affect your use of the software. Helpful information about the Year 2000 challenge and the readiness status of IBM computers is available at www.ibm.com/pc/year2000. Check periodically for updated information.

THE DATA IN THIS DOCUMENT OR RELATED COMMUNICATIONS IS PROVIDED ON AN "AS IS" BASIS FOR INFORMATION PURPOSES ONLY. IN ADDITION, ALL WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FlTNESS FOR A PARTICULAR PURPOSE.

xxvii

This communication and other past and present information provided by IBM regarding Year 2000 and products and services offered by IBM are "Year 2000 Readiness Disclosures" under the Year 2000 Information and Readiness Disclosure Act of 1988, a United States statute enacted on 19 October 1998. IBM's Year 2000 Internet Web site pages have been and will continue to be IBM's primary method for communicating Year 2000 information about IBM products and services. Information regarding non-lBM products and services are "Republications" under the Act, based on infomation supplied by other companies about the products and services they offer. IBM has not independently verified the contents of these republications and takes no responsibility for the accuracy or completeness of information contained within them.

The references to certain software vendors' products in this notice do not imply that other software vendors' products, preinstalled in or included with the purchase of your IBM computer, are Year 2000 ready. Contact each software vendor if you wish to assess the Year 2000 status of their products.

xxviii IBM Personal Computer User Guide

Ergonomics

Arranging a comfortable and productive work area

V iew ing D istance

Low er

B ack

S upport

S eat

H eight

Note:

The computer you purchased may have components which are different from those shown here.

Arranging your work area

When you arrange your computer, position your monitor and keyboard directly in front of you. Place the mouse close to the keyboard so that you can use it without stretching or leaning over to one side.

The system unit is usually kept on the floor under or beside your desk. Be sure to place it in an area that will not block the space you need to put your legs under the work surface.

Organize your desk to reflect the way you use work materials and equipment. Place the things that you use most regularly, such as a mouse or telephone, within the easiest reach.

xxix

Choosing a chair

You should adjust your chair so that your thighs are horizontal and there is support for your lower back. Your feet should rest flat on the floor or a foot rest when you are seated and using your keyboard.

Positioning the monitor

Place the monitor at a comfortable viewing distance. You can also use the length of your arm to determine a comfortable viewing distance.

Adjust your monitor so the top of the screen is at, or slightly below, eye level.

Keep the screen clean. For cleaning instructions, refer to the documentation that came with your monitor.

If you place the monitor near window, consider using curtains or blinds to minimize glare from sunlight. Also be sure to keep the monitor perpendicular to the windows to reduce glare when the curtains or blinds are open. Try to avoid placing the monitor directly in front of a window.

Use dim room lighting. If you need more light on your work, you should position the light so it shines on your work surface but not onto the monitor screen.

Use the monitor controls to adjust the screen's brightness and contrast levels to a comfortable level. You may have to do this more than once a day if the light in the room changes. For monitor control adjustment instructions, refer to the documentation that came with your monitor.

When your eyes focus on a specific object for a long period of time, they may become tired. If you spend a lot of time looking at your screen, remember to take frequent breaks. Look up periodically and focus on an object that is further away. This will give the muscles in your eyes a chance to relax.

Positioning the keyboard

Make sure the keyboard height is comfortable for typing.

When you type, the keyboard should be positioned so that your arms are relaxed and comfortable, and your forearms are roughly horizontal. Your

xxx IBM Personal Computer User Guide

shoulders should be relaxed and not hunched up.

Type with a light touch, keeping your hands and fingers relaxed. Your wrists should also be straight.

Positioning the mouse

Position your mouse on the same surface as your keyboard so that they are at the same level. Allow enough space so that you can use your mouse without stretching or leaning over.

When you use the mouse, hold it lightly with all your fingers and click gently. Move the mouse with your entire arm instead of only using your wrist.

For more detailed information and tips about how to use your computer, refer to the online help on your computer or visit the IBM Healthy computing Web site at

http://www.pc.ibm.com/ww/healthycomputing/

xxxi

xxxii IBM Personal Computer User Guide

Part 1. Learning about this book

This part contains an introduction to the User Guide. Read this part to understand how to use this book and where to go if you need additional information.

This part contains the following chapter:

"Chapter 1. Using this book" on page 1-1

This chapter explains how the book is organized. It also points you to additional sources of information that are not contained in this book.

Chapter 1. Using this book

The User Guide contains general information for all users of an IBM Personal Computer. Once you have taken your computer out of the box and connected all the components, you can use this book as a guide to your computer's hardware and as a problem-solving tool.

The topics in this book range from an introduction of important hardware features to instructions for reconfiguring or upgrading your computer. In addition, if you experience a problem with your computer, this book can guide you to a solution.

This book may include information for several models. If the model you purchased did not come with some of the hardware mentioned in this book, you will not be able to use the software functions associated with that hardware.

How this book is organized

This book contains the following parts and chapters:

Part 1: Learning about this book

This part contains information to help you use the User guide. It contains the following chapter:

”Chapter 1. Using this book” on page 1-1

This chapter contains information about the book’s contents and organization. It also points you to other documents or online resources for more information.

Part 2: Support information

This part contains the general information that you should know in case you need assistance.

”Chapter 2. HelpWare support and services” on page 2-1

This chapter describes the HelpWare offerings, when you might need to use them, and the telephone numbers for obtaining service.

Using this book 1-1

”Chapter 3. Express Maintenance” on page 3-1

This chapter contains information about the Express maintenance service available in some countries.

Part 3: Controlling system settings

This part contains information to help you configure or reconfigure the hardware and hardware features that were installed in your computer at the factory. It includes the following chapters:

”Chapter 4. Getting started” on page 4-1

This chapter contains instructions for making adjustments to the monitor and the system volume settings on your computer. It also provides information to help you connect your computer to a printer or to the Internet.

”Chapter 5. Power management features” on page 5-1

This chapter describes the software shutdown and suspend features of your computer for more efficient power management. It also tells about the monitor standby feature under Windows 98.

”Chapter 6. BIOS Setup configuration” on page 6-1

This chapter provides instructions for using the Setup Utility, where you can view or change your system’s configuration.

Part 4: Upgrading and replacing hardware

This part contains information to help you add to or change the hardware that was installed in your computer at the factory. It contains the following chapters:

”Chapter 7. Preparing to upgrade” on page 7-1

This chapter contains information to help you prepare to add or replace adapter cards, drives, and system board components in your system unit.

”Chapter 8. Adding and removing adapter cards and drives” on page 8-1

This chapter contains instructions for adding and removing adapter cards and drives.

”Chapter 9. Adding and replacing system board components” on page 9-1

1-2 IBM Personal Computer User Guide

This chapter contains instructions for adding and replacing hardware components on your system board.

Part 5: Troubleshooting

This part contains information to help you respond to problems with the hardware, software, and features installed in your computer at the factory. It contains the following chapter:

”Chapter 10. Diagnosing and recovering from problems” on page 10-1

This chapter provides troubleshooting information, including error code and message interpretations. It also includes information to help you recover factory-installed programs and files.

Part 6: Technical reference

This part contains technical information that you might need if you upgrade your computer’s hardware or use a modem. It contains the following appendices:

”Appendix A. Specification tables” on page A-1

This appendix contains specific memory, address, interrupt, channel, and port specifications. It also includes connector information.

”Appendix B. Modem information” on page B-1

This appendix contains information about modems, including AT command set information that you can use if you decide to operate your modem from a Windows 98 DOS box prompt.

”Appendix C. Monitor terminology” on page C-1

This appendix contains definitions of some of the terms generally used to describe monitor characteristics.

”Appendix D. Warranty” on page D-3

This appendix contains the IBM hardware product warranty for your computer.

The book also contains an index.

Using this book 1-3

Where to find more information

The following publications and online documentation contain more information about your computer:

Setup Poster. This poster contains instructions to help you unpack, set up, and start using your computer.

Online documentation. Your computer comes with different types of online documentation. The software that came preinstalled on your computer may include online tutorials and exercises that can help you learn how to use your computer. Help is also available as you use your software. In most software, you can press F1 for help.

From the Windows 98 desktop, you can search for specific help topics about your computer.

To start the Windows 98 help system, follow these steps:

1.Click on the Start button on your desktop.

2.Move your mouse pointer to the Help option and click on it.

1-4 IBM Personal Computer User Guide

Part 2. Support information

This part contains the various support and services the IBM HelpCenter provides.

This part contains the following chapters:

"Chapter 2. HelpWare support and services" on page 2-1

This chapter contains details on the IBM HelpWare support and services. It tells you what to do in case you need computer-related assistance or information.

"Chapter 3. Express Maintenance" on page 3-1

This chapter contains information about the Express maintenance service available in some countries.

Chapter 2. HelpWare support and services

The following support and service information applies only to machine types 2196 and 2197. For

Note: other machine types, refer to the support and services information that was provided with the computer.

What do I do first?

What is IBM HelpWare?

IBM HelpWare is a comprehensive set of technical support and service options.

From 30-day "Up and Running" support to help with popular programs, IBM HelpWare has a variety of services and solutions for you. These options are available from IBM whenever you need help for as long as you own your IBM Personal Computer. Even when your software support expires, HelpWare will still be there to support you with services available for purchase.

Read on to find out when and what methods of support are available at no additional charge and when charges will apply.

Need quick help?

There are two ways to get help quickly from IBM:

Internet

Refer to the section titled ”How do I get help electronically?” on

 

page 2-4 for the Internet address for your country or region.

Telephone

Refer to the section entitled ”How and when do I contact the

 

IBM PC HelpCenter?” on page 2-5 for information about the

 

telephone services of HelpWare.

HelpWare support and services 2-1

What can I do on my own?

Sometimes you can quickly solve problems that you may have with your computer. We have given you several different methods you can use to solve problems on your own. If you need to, you can still contact IBM for support. There is more information about telephone support in “How and when do I contact the IBM PC HelpCenter?” on page 2-5.

Printed documentation

The documentation that came with your computer contains information about troubleshooting hardware and software problems. This information begins with the quick step-by-step guide on page 10-6, which can help you diagnose hardware and software problems. Once you know the nature of the problem, you can follow the instructions in the ”Solving hardware and software problems” on page 10-7. Just match the description or error code with your question and follow the instructions to solve the problem!

Online documentation

Your computer also came with several online resources that you can use to solve problems.

Help files

The operating system and most preinstalled programs in your computer contain online help files. These files may contain information about upgrading hardware, using software and many other common computer tasks. The Help files also contain information for questions on how to solve problems and prevent future trouble.

Readme files

Most operating systems and software programs also come with a file named README.TXT. This is a text file that contains important information about the program. You can read README.TXT files by opening them in any text file editor on your computer. If an README file is provided, it is named README.TXT

2-2 IBM Personal Computer User Guide

Software

Your computer comes with several software programs which can help you solve problems or find answers to your questions.

Diagnostics

Your computer comes with a diagnostic program which can help identify problems you may have with your system. You can run the PC Doctor diagnostic program from the PC-Doctor folder in the Windows programs menu or from the Product Recovery and Diagnostics disc.

The Windows version of PC Doctor works through the Windows operating system to find system software problems. The Product Recovery and Diagnostics disc contains the MS-DOS version of the PC Doctor diagnostics program, which performs tests directly on the hardware. It is important to run both versions of the PC Doctor program before you contact the IBM HelpCenter.

IBM Update Connector

This program allows you to connect to the IBM PC HelpCenter to receive updates for some of the software that came with your system and download them. Once you have received the files, you can begin the automated installation process. IBM Update Connector is available to registered customers during the warranty period at no additional charge. Telephone line charges may apply.

HelpWare support and services 2-3

How do I get help electronically?

Electronic support

There are many different ways to receive technical support and information if you have questions or problems. Electronic support is easy to use, quick, and very thorough. Best of all, the only charges that typically apply are the ones you pay to your telephone company or the company you use to log onto the World Wide Web. The following are some of the electronic support options you can use.

Internet

You can use the Universal Resource Locator (URL) to contact us on the Internet. When you link to the IBM computer support home page, you can search for technical tips, download updated drivers and find out about many other things.

You can visit the IBM computer support site at the following URL: http://www.ibm.com/pc/support

You can access the IBM Online Assistant from the Web sites. The IBM Online Assistant can help you diagnose and resolve many common technical problems. To use the Online Assistant, you must first connect to the IBM Support page and complete a personal profile.

2-4 IBM Personal Computer User Guide

How and when do I contact the IBM PC HelpCenter?

What help can I get by telephone?

Sometimes you may have a problem that you just can't solve and we understand that it can be frustrating. This document contains several problem-solving options you can use. See the ”Quick problem solving chart” on page 10-6 for troubleshooting information before you call the IBM PC HelpCenter. If you have completed the problem-solving steps in the "Troubleshooting" chapter and you still need help, you may need to call the IBM PC HelpCenter.

System experts are available to help answer your questions. Depending upon the type of problem, there may be charges for some calls and not for others. This section contains information about which calls you will be charged for and which calls you will not. You will be required to register your computer to receive telephone support.

Make sure you write down your date of purchase and

Note:

keep your receipt in a safe place. You may be required to present your proof of purchase to receive service under your hardware product warranty.

30-day "Up and Running" support

If you have questions about setting up your system, we're here to help. Within the first 30 days that you have your computer, you can call us at no additional charge to ask questions about:

setting up your system and attaching a monitor and printer

starting the preinstalled operating system

starting the preinstalled and bundled software programs

Long distance charges might apply. We will calculate the 30 days from the date of purchase.

HelpWare support and services 2-5

Software technical support

If you need help setting up or installing the preinstalled or bundled software programs during the 30-day "Up and Running" support period, technical support representatives will help you install (or reinstall) the software that came with your computer if necessary. They will ensure that the program is successfully installed so you can start the program. Support for your "how to" questions about software programs is available for a fee. For more information, see “How and when do I purchase additional support?” on page 2-9.

To find the machine type, model number, and serial Note: number, open the drive-access door and look in the

bottom right corner.

Additional support

There are times you may need additional assistance after the 30-day "Up and Running" support period. You may also require "How to" help and support as you use your computer. IBM PC HelpCenter technicians can assist you for a fee. For more information, see “How and when do I purchase additional support?” on page 2-9.

Hardware warranty service

In some cases, the computer that you purchased may not function as warranted. If this happens, during the period of your warranty, the IBM PC HelpCenter will arrange for warranty service for IBM factory-installed hardware.

Your computer is subject to the terms of the IBM hardware product warranty and IBM Program License Agreement which are included with your computer. Please read these terms carefully.

If your computer needs to be serviced, please provide the servicer with the Product Recovery and Diagnostics disc that came with your computer. This will help the servicer to complete the required service.

If your computer is having a problem that is not covered by the warranty, see “How and when do I purchase additional support?” on page 2-9.

If your call is not covered by 30-day "Up and

Note:

Running" support or the warranty, you will be required to provide a major credit card number for support.

2-6 IBM Personal Computer User Guide

Before you call...

The information in the following three steps will provide the IBM PC HelpCenter technical support representative with valuable information that will assist him or her when handling your call. It will also help reduce the amount of time it takes to diagnose problems and answer questions.

1.Register your computer with the online IBM Registration form that came installed on your computer.

2.If possible, run both the DOS version and the Windows version of PC Doctor Diagnostics. Save and print the log files created by both the DOS and Windows versions of diagnostics so that you can provide these for the technical support representative to review. (The log file created by the Windows version is automatically saved in C:\PCDR\detailed.txt.) For information on how to use the PC Doctor Diagnostics, refer to ”IBM Diagnostic Programs” on page 10-20.

3.If you have not already done so, you will be required to register your computer the first time you contact IBM. You will be required to provide the following information:

Neme

Address

Telephone number

Machine type and model

 

(located on the front

panel, behind the door)

 

 

 

 

Serial number

 

 

(located on the front panel,

behind the door)

 

 

 

 

Registrationnumber

 

 

 

 

 

(when you receive one)

 

 

 

 

Date of purchase

 

 

 

 

 

description of the problem

exact wording of any error messages

system hardware and software configuration information for your system

If your call is not covered by 30-day "Up and Running" support or the hardware product warranty, you may be required to provide a major credit card number for support. You will not be billed if it is determined that your call is covered under the "Up and Running" support or the IBM hardware product warranty.

HelpWare support and services 2-7

Please be at your computer when you call.

If your country or region is not listed, contact your IBM reseller or IBM marketing representative.

Country/Region

Phone Number

Hours of Operation

 

 

 

Australia

13-14-26

9am - 9pm (EST - Australia) 365 days a year

 

 

 

Austria

1 546 325 102

10am - 1pm and 2pm - 7pm CET Mon - Fri

 

 

 

Belgium (Dutch)

02-714-4504

9am - 9pm CET Mon - Fri

 

 

 

Belgium (French)

02 714-3503

9am - 9pm CET Mon - Fri

 

 

 

Canada

1-800-565-3344

24 hours a day, 7 days a week (excluding holidays)

 

 

 

Denmark

3525-6904

9am - 9pm CET Mon - Fri

 

 

10am - 7pm CET Sat

 

 

 

Finland

(09) 2294 3004

8am - 8pm CET Mon - Fri

 

 

 

France

01-6932-4004

9am - 9pm CET Mon - Fri

 

 

 

Germany

069-6654-9004

10am - 1pm and 2pm - 7pm CET Mon - Fri

 

 

 

Ireland

01-8159208

9am - 9pm GMT Mon - Fri

 

 

 

Italy

02-4827-7003

10am - 1pm and 2pm - 7pm CET Mon - Fri

 

 

 

Luxembourg

298-977-5058

9am - 9pm CET Mon - Fri

 

 

 

The Netherlands

020-504-0530

9am - 9pm CET Mon - Fri

 

 

 

New Zealand

0800-446-149

9am - 9pm (EST - Australia) 365 days a year

 

 

 

Norway

2-305-0304

9am - 10pm CET Mon - Fri

 

 

12 noon - 5:30pm CET Sat & Sun

 

 

 

Portugal

01 791-5147

Voice mail only

 

 

 

Spain

91-662-4261

10am - 1pm and 2pm - 7pm CET Mon - Fri

 

 

 

Sweden

08-632-0051

9am - 9pm CET Mon - Fri

 

 

 

Switzerland (French)

0848 80 55 00

9am - 9pm CET Mon - Fri

 

 

 

Switzerland

0848 80 55 00

10am - 1pm and 2pm - 7pm CET Mon - Fri

(German)

 

 

 

 

 

Switzerland (Italian)

0848 80 55 00

10am - 1pm and 2pm - 7pm CET Mon - Fri

 

 

 

UK

01475-555 001

9am - 9pm GMT Mon - Fri

 

 

 

US and Puerto Rico

1-919-517-2800

24 hours a day, 365 days a year (Response times

 

 

may vary)

 

 

 

These services may be available for a fee. For more information about additional services, see “How and when do I purchase additional support?” on page 2-9.

2-8 IBM Personal Computer User Guide

How and when do I purchase additional support?

Purchasing additional HelpWare services

During and after the warranty period for your computer, you can purchase additional HelpWare services. Our Enhanced PC Support service includes assistance with the following items:

assistance with installing, configuring, and using selected applications

using the operating system

setting up and using multimedia drivers

You can purchase support in the following ways

All of the following support options are available in all countries unless otherwise noted. In most countries, Note: all available options are payable by credit card only.

In Australia, all options are payable by credit card, cheque, or money order.

900 number

In the United States and Canada, to receive immediate support from an IBM PC HelpCenter technical support representative you can call the 900 number. Your local telephone company will bill you by the minute for each call. Persons under age 18 must have permission of a parent or legal guardian prior to placing the call.

United

For installing and configuring in-

Monday - Friday

$2.99

(US currency) per

States

warranty IBM products: 1-900-

9am to 9pm

minute beginning after the

 

555-HELP(4357)

Eastern Time

first minute

 

For using application software

Monday - Friday

$2.99

(US currency) per

 

and for out-of-warranty IBM

9am to 9pm

minute beginning after the

 

products: 1-900-555-

Eastern Time

first minute

 

CLUB(2582)

 

 

 

 

 

 

 

 

Canada

1-900-565-9988

24 hours a day

$3.50

(Canadian currency)

 

 

 

per minute

 

 

 

 

 

HelpWare support and services 2-9

Flat rate

You may call the IBM PC HelpCenter to purchase support for a single incident or multiple incidents (in Canada, call the toll free number listed on page 2-9). The flatrate option is not available in Australia or New Zealand.

Single incident

The single call option allows you to pay a flat fee for each individual problem you need to resolve. This option is payable only by credit card.

3-incident pack

The 3-incident pack allows you to purchase a block of problem resolutions at a discount from the single incident price. This option is payable only by credit card. The

3-incident pack expires one year from the date of purchase.

5-incident pack

In Australia and New Zealand, the 5-incident pack allows you to purchase a block of problem resolutions at a discount from the single-incident price. The 5-incident help pack expires one year from the date of purchase.

10-incident pack

In the United States, Canada, Australia, and New Zealand, the 10-incident pack allows you to purchase a block of problem resolutions at a discount from the singleincident price. The 10-incident pack expires one year from the date of purchase.

An incident is a request for telephone assistance about a single question or problem. An incident may involve multiple conversations or actions which may include (but are not limited to):

your initial request

research by IBM

a call back from IBM to you

2-10 IBM Personal Computer User Guide

Requests for assistance on multiple questions or problems will be considered as multiple incidents.

To order additional support packages

Refer to page 2-7 for the phone numbers and hour of operation in your country.

In the United States and Canada, use the following part numbers when you call:

 

US Part Number

Canada Part Number

Single incident

2419720

EPCS1

3-incident pack

2419721

EPCS3

10-incident pack

2419722

EPCS10

International Warranty Service - Not Available

International Warranty Service (IWS) is an IBM program that is available on selected IBM Commercial Personal Computer products. IWS allows customers who travel or need to move products to another country to register the products with IBM's International Warranty Service Office (IWSO). Upon registering the product with the IWSO, IBM will issue a certificate that will be honored wherever IBM or IBM resellers sell and service IBM Commercial Personal Computer products. The IWS program is not available for products.

HelpWare support and services 2-11

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