If anything is missing or damaged, return the entire package to your point of
purchase.
1
1 Getting Started: Setting up Your
Turbo Hub
Follow these simple steps to setup your Turbo Hub.
Place the Turbo Hub at an indoor open area or close to a window if possible.
Obstructions such as concrete or wooden walls may affect the transmission of
wireless signals.
Keep the Turbo Hub away from the household electrical appliances that produce
strong electric or magnetic fields, such as microwaves, refrigerators, or satellite
dish antennas.
Step 1 Insert SIM card into the Turbo Hub’s SIM Card Slot.
If your SIM card was not activated and inserted into your Turbo Hub at your point
of purchase, please call Bell customer service at 1-800-667-0123 to activate it now.
Before removing the SIM card, ensure that Turbo Hub is powered off and
disconnected from the power outlet.
2
Step 2 Connect the power adapter to the power port and plug into the wall
socket.
The Turbo Hub will power on automatically.
3
2 Getting Started: Setting up an
Internet Connection
Connecting your devices (computer, laptop, tablet, etc.) to the Internet
You are able to connect to the Internet via a wired or wireless (Wi-Fi) connection.
Follow the instructions below to set up your connection of choice.
Wired Connection With an Ethernet Cable
Step 1 Connect the Yellow Ethernet cable provided to one of the 3 LAN ports
and connect the other end to your computer.
Do not connect the Yellow Ethernet cable to the WAN port that is closest to the
right hand side of the device.
Step 2 Wait approximately 30 - 60 seconds for the connection to establish. Check
the indicators on the front panel of your Turbo Hub. If they are lit as
outlined you are ready to use the internet with your new Turbo Hub!
4
Power
Wireless Signal
indicator
Wireless Dial-up
indicator
/ /
LAN indicators
Solid White: the Turbo Hub is powered on.
Solid Blue or Cyan: the Turbo Hub is registered
with the wireless network.
If this indicator is red and blinking, power off the
Turbo Hub and ensure your SIM card is inserted
correctly.
If this continues after turning the Turbo Hub on
again, please contact Bell customer service at 1800-667-0123 to ensure your SIM card is
activated.
Solid: the Turbo Hub is connected to the wireless
network.
If this indicator is blinking continuously, power
off the Turbo Hub for 2 minutes and try again.
Solid: 1, 2 or 3 will be lit depending on which
LAN port you are connected to.
Blinking: data is transferring.
5
Wireless (Wi-Fi) Connection
at regular intervals. For details, see
Follow these simple steps to connect up to 32 Wi-Fi enabled devices to the Internet
through your Turbo Hub:
The Wi-Fi Name (SSID) and Wi-Fi Password (WIFI KEY) are printed on the
Wireless Security Sticker located on the bottom of your Turbo Hub.
To protect your wireless network from unauthorized access, change the Wi-Fi
Name (SSID) and Wi-Fi Password (WIFI KEY)
the online help information on the web user interface.
Step 1 Ensure that
on the front panel is solid and Wi-Fi is enabled on your
device (computer, laptop, tablet, etc.).
From your device, scan for wireless networks in your area. Connect to the
Step 2
network name that matches the Wi-Fi Name (SSID) found on the Wireless
Security Sticker.
Step 3 When prompted for your wireless security settings, enter the Wi-Fi Password
listed on the Wireless Security Sticker (Wi-Fi Password is case sensitive).
If you are using Windows Vista or later, you can press the WPS button on the top of
your Turbo Hub for 6 seconds in lieu of entering the Wi-Fi Password.
Step 4 Wait approximately 30 seconds for the connection to establish. Your Wi-Fi
enabled device will notify you when it is connected.
Step 5 You may connect up to 32 Wi-Fi enabled devices. Repeat steps 1 through 4.
6
7 8
3 Getting Started: Setting up Your
Phone
Follow these simple steps to connect a Phone to your Turbo Hub.
Step 1 For voice calls, connect a standard telephone to the Telephone Port using
a RJ-11 cable (you will require a voice plan in addition to a data plan to use this feature).
If the Turbo Hub is to be connected to the existing wall outlet telephone wiring, the
existing wiring MUST first be disconnected from any outside landline telephone
network. Not disconnecting from any outside landline telephone network will cause
excessive heat or even damage the Turbo Hub.
Step 2 Check the indicators on the front panel of your Turbo Hub. At minimum the
indicators must be lit as outlined.
You are ready to make your first phone call on your new Turbo Hub! Refer to the
section “Using your Turbo Hub’s Phone Features” for more help on using a phone
with your Turbo Hub.
Radio signals can interfere with the telephone call connection and quality. To
eliminate the risk of possible interference, place the telephone at least 1 meter
away from the Turbo Hub.
The 4G LTE Turbo Hub voice does not support:
Fax service
Internet dial-up service
Credit card machines
Home security systems
Medical alert systems
Rotary or pulse-dialing telephones
Voice or data service in the event of a power outage
Receiving collect calls
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Power
Wireless Signal
indicator
Call status
indicator
Solid White: the Turbo Hub is powered on.
Solid Blue or Cyan: the Turbo Hub is registered
with the wireless network.
If this indicator is red and blinking, power off the
Turbo Hub and ensure your SIM card is inserted
correctly.
If this continues after turning the Turbo Hub on
again, please contact Bell Client Care at 1-800667-0123 to ensure your SIM card is activated.
Not lit: solid white when you are on a call.
This indicator will blink when you are receiving a
call in addition to your phone ringing.
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4 Using Your Turbo Hub’s Phone
Features
The Turbo Hub offers the ability to make calls via your wireless service. Please
familiarize yourself with the Turbo Hub’s calling features below. (Instructions may vary
depending on the telephone model and for cordless handsets)
Forwarding a Call
Forward All Incoming Calls
All your incoming calls will be forwarded to another number.
To activate:
Step 1 Dial *21* before the area code and number you want to forward your calls
to, followed by # e.g. *21*4161234567#.
Step 2 You will hear a tone that indicates call forwarding has been activated.
To deactivate it:
Dial #21#. When you hear a tone hang up, Call Forwarding has been cancelled.
Forwarding Calls When Busy
Only when you are on the phone and the line is busy, your incoming calls will get
forwarded.
To activate:
Step 1 Dial *67* before the area code and number you want to forward your calls
to, followed by # e.g. *67*4161234567#.
Step 2 You will hear a tone that indicates call forwarding has been activated.
To deactivate it:
Dial #67#. When you hear a tone hang up, Call Forwarding has been cancelled.
Call Forward No Answer
Only if your phone rings and is not answered, your incoming calls will get forwarded.
To activate:
Step 1 Dial *61* before the area code and number you want to forward your calls
to, followed by # e.g. *61*4161234567#.
Step 2 You will hear a tone that indicates call forwarding has been activated.
To deactivate it:
Dial #61#. When you hear a tone hang up, Call Forwarding has been cancelled.
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Making a Conference Call
You can conference a maximum of three people. The first call can be incoming or
outgoing, but the second call must be initiated by you.
To make a conference call:
Step 1 During a call, ask the recipient to hold, then press the Flash/Talk key (varies
by telephone model).
Step 2 Dial the next number.
Step 3 When the call is answered, press the Flash/Talk key to connect both calls.
Your conference call is set up.
To d isconnect one of the participants:
During the call, press the Flash/Talk key (varies by telephone model). The participant
who was last to join the call is disconnected.
To end the conference call:
Hang up or Press the End key to end the call. Your conference call ends.
Call Waiting
When another call comes in, Call Waiting alerts you with two fast beeps. You either
accept the second incoming call or let it to go straight to voice mail. Either way, you
never miss a call.
Call Waiting works with Call Display, so you can see who is calling before deciding to
interrupt your first call.
You can disable Call Waiting for those calls you don't want interrupted.
To activate call waiting:
Dial *43# and hang up after you hear a tone indicating Call Waiting has been
activated.
To deactivate call waiting:
Dial #43# and hang up after you hear a tone indicating Call Waiting has been
deactivated.
To accept a call waiting:
Press the Hang up/Hook down (varies by phone model) during the call.
To alternate between calls:
Press the Hang up/Hook down (varies by phone model) during the call.
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Caller ID
Caller ID shows the phone numbers of your incoming calls so you have the flexibility
to choose whether to answer the call. When used with Call Waiting, you see
incoming phone numbers even if you are on another call.
Using outbound Caller ID, you can choose to block your number as "Restricted".
To block your caller ID on an outbound call:
Dial #31# and hang up after you hear a tone.
To unblock your caller ID on an outbound call:
Dial *31# and hang up after you hear a tone.
Checking Your Voice Mail
You can check your voice mail from your telephone or another phone.
From your telephone:
Step 1 Dial your Turbo Hub number. A message tells you if you have any voice mail
messages.
Step 2 If you have messages, follow the prompts.
From another phone:
Step 1 Dial your Turbo Hub number. Your voice mail greeting plays.
Step 2 During your voice mail greeting, press the # k ey.
Step 3 Type your password and follow the prompts.
Bell Mobility Customer Service
Dial 611.
Emergency Calls
Dial 911.
911 services are supported similar to that of other wireless devices, your location
information may not be available to the operator. Be prepared to provide the
location of the emergency.
In the event of a power outage, voice service including 911 will not function.
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