Basics Guide
To activate see page 9
2 Basics Guide
Before you do anything else, please read this
Charge the battery
The battery in your phone hasn’t been charged yet. While your phone is charging, it’s
important that you do not remove the battery pack. Doing so can damage your phone.
Also, please don’t try to take your phone apart. (If you do, it may invalidate your warranty.)
Choose a rate plan wisely
Your phone can use up a lot of Internet bandwidth really quickly. Before you use your
phone, we strongly recommend that you talk to your mobile operator about data rates.
What are Wireless Emergency Alerts/CMAS?
Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting
system called IPAWS (Integrated Public Alert and Warning System) that enables
emergency management officials to rapidly disseminate the warnings and safety
information via text alerts to wireless phones based on the phones’ geographic location,
The Federal Emergency Management Agency or FEMA is responsible for receiving the
alerting information and forwarding the alerts to participating wireless carriers such
as Sprint. Such alerts may come from the President of the United States; the National
Weather Service, state or county public safety officials. This system is integrated into the
same national alerting services that serve television and radio today. For more information
regarding WEA/CMAS please go to: FEMA website.
Basics Guide 3
And finally, a few important words from our legal team
(LIMITATION OF DAMAGES)
To the maximum extent permitted by applicable law, in no event shall HTC or its affiliates
be liable to you, any user, or third party for any indirect, special, consequential, incidental
or punitive damages of any kind, arising in contract, tort, or otherwise, including, but not
limited to, injury, loss of revenue, loss of goodwill, loss of business opportunity, loss of
data, and/or loss of profits, regardless of the foreseeability thereof or whether HTC or its
affiliates have been advised of the possibility of such damages. And in no event shall the
total liability of HTC or its affiliates exceed the amount received from you, regardless of the
legal theory under which the cause of action is brought. The foregoing does not affect any
statutory rights which may not be disclaimed.
More info
For the complete user guide and other helpful resources, go to http://www.htc.com/help or
http://www.virginmobileusa.com/phone-manuals-guides.
4 Basics Guide
Contents
1. Your HTC EVO V 4G .........................................................................................5
2. Before you turn on your phone ..................................................................... 7
3. Set up your phone ............................................................................................9
4. Activation Steps ...............................................................................................9
5. Manage Your Virgin Mobile Account ......................................................... 10
6. Your Home screen .......................................................................................... 12
7. Use 4G for speed ............................................................................................ 13
8. Set up a mobile hotspot ............................................................................... 13
9. Connect to the Internet ................................................................................14
10. Browse the web ..............................................................................................14
11. Keep in contact ............................................................................................... 16
12. Catch up with friends .................................................................................... 17
13. Capture in 3D .................................................................................................. 18
14. Email .................................................................................................................. 19
15. Get apps from Google Play ......................................................................... 20
16. Enjoy apps with your friends ....................................................................... 21
17. Watch movies on the go ...............................................................................22
18. Listen to your favorite tunes ........................................................................22
19. Get HTC Sync ..................................................................................................23
20. Open and read documents ..........................................................................23
21. Manage memory ............................................................................................ 24
22. Battery saving tips .........................................................................................25
1. Your HTC EVO V 4G
Front panel
Basics Guide 5
1 Earpiece
2 Proximity sensor
3 Touch screen
4 Menu
5 Home
6 Microphone
7 Search
8 Back
9 Front Camera
10 Notification LED
6 Basics Guide
Top panel
Back panel
11 3.5mm headset jack
12 Power
13 Volume buttons
14 Dual flash
15 2D/3D switch
16 Camera button
17 Camera lenses
18 USB connector
19 Speaker
Basics Guide 7
2. Before you turn on your phone
Make sure you prepare your phone correctly before you press the Power
button.
Insert the battery
1. With your finger, open the back cover from the small opening at the
bottom of the phone.
2. Insert the battery (with its exposed copper contacts first) into the
battery compartment.
8 Basics Guide
Replace the back cover
Replace the battery compartment cover and press until it snaps into place,
making sure all the locking tabs are seated and there are no gaps around
the cover.
Charge the battery
Use the supplied power adapter and USB
cable to charge your phone.
Where’s the microSD card?
The microSD card is already inserted into
your phone, in the battery compartment.
If you need to remove the microSD card,
just slide it out.
To reinsert, push it in until it clicks into
place.
Basics Guide 9
3. Set up your phone
The first time you switch on your phone, you’ll be guided to transfer
contacts using Bluetooth, set up your email and social network accounts,
and more.
Be sure to sign in to your Google Account so you can use Google apps like
Gmail™ on your phone.
4. Activation Steps
Activate your HTC device at www.virginmobileusa.com and fill in your
billing information. Once complete, turn on the device and everything will
be pushed to your phone. There is no need for you to do any programming
on the phone itself. Note: If you are swapping from another Virgin Mobile
phone to a new one, be sure you turn off the old device before swapping
the ESN. Once the ESN Swap is complete, turn on the new device and the
programming information will be pushed automatically to your phone.
You can also manually start the activation process by clicking Menu >
Settings > System Updates > Update profile.
If your phone was previously programmed with a different phone number,
you will need to follow these steps to program your device:
1. On the Home screen, tap Phone.
2. Enter ##25327#.
3. Tap Menu > Reset.
4. Click OK. A message will appear “Warning: Do you want to reset your
phone’s network settings and still retain your personal information?
5. Click OK.
The device will power off and then power on again and program itself
automatically.
10 Basics Guide
If you experience any issues activating your device, check to make sure you
are in a network coverage area. Power your device off and then power it
back on. The device should program itself automatically. If you are still
experiencing issues, call Virgin Mobile Care at 1-888-322-1122.
5. Manage Your Virgin Mobile Account
Manage your account from your phone
Dial *86 on your phone or just tap My Account on the Home screen to
access your account where you can do any of the following things:
• Check your minutes
• Add money (Top-Up)
• Change plans ... and a lot more
Manage your account from your computer
Log in with your phone number and Account PIN at virginmobileusa.com
where you can do everything above, and a lot more.
Top-Up your account
To add money to your account and pay for your service, buy Virgin Mobile
Top-Up cards at thousands of retailers. Or, make it really easy by registering
your credit/debit card or PayPal account.
Basics Guide 11
Auto Top-Up
Auto Top-Up is the easiest way to keep your service working. Set it to Top-Up
your account once a month so you can keep emailing, IMing, Tweeting with
Twitter, surfing, and talking. No interruptions, no sweat. Activate Auto Top-Up
and adjust your settings anytime by logging in at virginmobileusa.com.
One-Time Top-Ups
From Your Computer:
If you don’t want to set Auto Top-Up, you can still log in at
virginmobileusa.com whenever you need a quick Top-Up.
From Your Phone:
Just dial *729 on your phone or tap My Account on the Home screen.
12 Basics Guide
6. Your Home screen
Almost anything you want is only a swipe and
a tap away on your Home screen.
Smoothly roll around the screens to see
your favorite apps or widgets that show live
updates of social network feeds, weather
forecasts, email, and more.
Personalize your Home screen
It’s easy to personalize the HTC EVO V 4G with
colorful skins, useful widgets, and notification sound
sets that you can download directly to your phone.
Your Home screen has seven panels that you can
customize. (Just press when on the main Home
screen or pinch the Home screen to see all seven.)
From the Home screen, press then tap Personalize
and choose what you want to change.
Basics Guide 13
7. Use 4G for speed
Turn on 4G to get the speed you need for watching streamed content, fast
web browsing, and more.
4G notice: Sprint 4G (Wimax) network reaches over 70 markets on select devices. 4G
coverage may default to 3G / 1xRTT where 4G is unavailable.
1. From the Home screen, press .
2. Tap Settings.
3. Tap the 4G On/Off switch to turn it on.
The device automatically scans for the Virgin Mobile 4G network and
automatically connects to it.
8. Set up a mobile hotspot
Connect up to five Wi-Fi capable devices to the Internet using your phone
as a mobile hotspot.
1. From the Home screen, tap > Wi-Fi Hotspot.
2. Tap OK on the introduction screen.
3. Enter a new name in the Router name (SSID) text box, or use the
default router name.
4. Select a network security method from the Security list.
If you selected WEP, WPA (TKIP), or WPA2 (AES), enter a network key
(password) in the Password box.
5. Select the Portable Wi-Fi Hotspot check box at the top of the screen
to turn on the wireless router.
When the mobile hotspot is active and is ready to share a 3G or 4G
connection, the mobile hotspot icon appears in the status bar.
14 Basics Guide
9. Connect to the Internet
Get online using your phone’s data connection or Wi-Fi.
Use a data connection
It’s simple. When you turn your phone on for the first time and activate it, it
should connect automatically to your mobile operator’s data service.
Use Wi-Fi
1. From the Home screen, press .
2. Tap Settings.
3. Under Wireless & Networks, tap Wi-Fi, and then choose a Wi-Fi
network to connect to.
10. Browse the web
Enjoy fast web browsing on your phone. With the powerful dual core
processor and Adobe® Flash® support, no websites are out-of-bounds.
Enjoy multi-window browsing, and see text on web pages resize and wrap
automatically as you zoom in and out. You can even quickly look up stuff
on Google or Wikipedia just by highlighting it.
Do one of the following to open the web browser and start surfing the Web:
• On the Home screen, tap Internet.
• From the Home screen, tap > Internet.
Turn HTC EVO V 4G sideways to display the web browser in landscape
orientation.
Basics Guide 15
Navigate and zoom on a webpage
• You can swipe your finger on the screen to navigate and view other
areas of the webpage.
• Tap the screen twice quickly to zoom in, then tap the screen twice
quickly again to zoom out. You can also spread your fingers on the
screen to zoom in or pinch the screen to zoom out.
Open a new browser window
Open multiple browser windows to make it easier for you to switch from
one website to another.
1. While viewing a webpage, press and then tap Windows.
2. Tap to open a new browser window.
While viewing a webpage,
browser windows.
pinch the screen (zoom out) until you see the other
Private browsing
You can use incognito windows to browse the Web with more privacy than
in normal browser windows. Pages you view in incognito also won’t appear
in your browser history except for files you download.
While browsing the web,
new incognito window.
When you’re browsing incognito, your regular browser cookies are not
shared but deleted when you close all incognito windows.
press and then tap Windows >
to open a
16 Basics Guide
11. Keep in contact
In the People app, you’ll see your contacts from
your Google Account, Facebook®, and even
your Exchange ActiveSync® account if you’re
signed in to these accounts on your phone.
Aside from their contact details, you’ll also see
status updates and birthday reminders if they’re
your Facebook or Twitter™ friends.
To add new contacts:
1. From the Home screen, tap > People.
2. Tap .
3. Enter the contact information in the relevant fields.
4. Tap Save.
Basics Guide 17
12. Catch up with friends
Friend Stream connects you to your social
networks. Share and get updates from friends
in popular networks like Facebook and Twitter
in a single feed. With Friend Stream, you can
easily track your friends’ status messages, photo
uploads, notifications, and more — or comment
and post your own.
From the Home screen, tap > Friend Stream.
Update your status
1. On the All or Notifications tab, tap .
2. Enter your status update in the text box.
3. Tap and then choose to attach a picture, a location on a map, or an
app recommendation.
4. Tap Post.
Comment on and like Facebook posts
Tap a person’s status update and do any of the following:
• Tap a photo or the album name in the status update to view and
comment on the album photos.
• Tap Like or Unlike to rate the person’s status update.
• Enter what you think about the person’s status update in the text box.
18 Basics Guide
13. Capture in 3D
Take photos and videos in 3D using your phone’s dual cameras. You can
even view your captures in 3D without the glasses.
1. From the Home screen, tap > Camera or Camcorder.
2. Slide the 2D/3D switch to 3D.
3. Hold your phone in landscape orientation for 3D effects. Point the
camera and focus on your subject.
4. Press the CAMERA button to take the photo or start recording video.
(Press CAMERA again to stop recording video.)
After you take the photo or record the video, you can choose what to do with
it such as sending it to your computer or another device using Bluetooth,
sending it by email or text message, or sharing it on your social networks.
3D images warning notice:
• Viewing 3D images may cause symptoms such as eye strain, dizziness and nausea
in some people. If you experience such symptoms or discomfort, immediately stop
using the 3D function and seek medical advice.
• You should take periodic breaks when using the 3D function to prevent these
symptoms and/or impairment of vision. You should avoid viewing the 3D images
continuously for a prolonged period of time.
• Children under the age of 7 should not use the 3D function as this may affect or
damage developing eyes.
• Discuss specific concerns with your optometrist, ophthalmologist, or physician.
Basics Guide 19
14. Email
If you signed into your Google Account when you first set up your phone,
you’ll be able to send and receive Gmail messages. From the Home screen,
just tap > Gmail.
Use the Mail app to set up and manage your other email accounts such as
webmail, POP3, IMAP, or Exchange ActiveSync accounts.
1. From the Home screen, tap > Mail.
2. On the Choose a mail provider screen, choose the type of email
account to set up.
If you don’t see this screen, press , tap New account, and then choose
the type of email account.
3. Enter the Email address and Password for your email account.
4. Follow the onscreen instructions to finish setting up your email
account.
In the Mail app, you can check your email
messages without having to switch to
different accounts. Just choose the All
accounts inbox. Email messages are color
coded so you can easily distinguish which
email accounts they belong to.
20 Basics Guide
15. Get apps from Google Play
Google Play is the place to go to find new apps for your phone. Choose
from a wide variety of free and paid apps ranging from productivity apps,
entertainment, to games.
When you install apps and use them on your phone, they may require
access to your personal information or access to certain functions or
settings. Download and install only apps that you trust.
1. From the Home screen, tap > Play Store.
2. Browse or search for the app you want. When you find the app that
you like, tap it and read its description and user reviews.
3. Tap Download to download a free app, or tap the price button to
download a paid app. A Google Wallet™ payment service is required
to purchase a paid app.
4. Tap Accept & download or Accept & buy.
To open the app, tap and then tap the app on the All apps screen.
Basics Guide 21
16. Enjoy apps with your friends
After you’ve downloaded apps from Google Play, you can recommend your
favorites instantly to your circle of friends so that they can download them
too.
For your friends to find the app and download it from Google Play, they
must be using an Android phone.
1. From the Home screen, tap .
2. Press , and then tap Share. You’ll see the list of games and apps that
you’ve downloaded and installed from Google Play.
3. Tap an app, and then choose how to share it.
When your friends see the link in your sent message, email, or status
update, they can just tap the link to go directly to the game or app in
Google Play to download it.
22 Basics Guide
17. Watch movies on the go
With the HTC Watch™ online video service, get
a glimpse of the latest movie trailers and enjoy
watching Hollywood blockbusters or TV shows.
You can choose to either rent or buy videos, and
start watching a video as it’s being downloaded.
Tap > Watch, sign up for your HTC Watch
account, and browse through the collection of
movies and TV shows in the online video store.
18. Listen to your favorite tunes
Copy your favorite songs to your storage card
and enjoy them on the go.
From the Home screen, tap > Music >
Categories and browse the music library to listen
to your songs.
For an even richer music experience, press
and then tap Sound enhancer to turn on SRS
sound enhancement. Or, if you plugged in a wired
headset into your phone, you can choose from
preset equalizer settings.
Tap to add the song to a playlist, share the
song, set the song as a ringtone, and more.
Basics Guide 23
19. Get HTC Sync
You can use the HTC Sync software to sync contacts, calendar, and other
information between your computer and your phone.
1. On your computer, download the HTC Sync installer (HTCSync.exe)
from htc.com/us/support.
2. Double-click HTCSync.exe and follow the onscreen instructions to
install HTC Sync on your computer.
3. Connect your device to your computer using the supplied USB cable.
4. On the Choose a connection type screen, tap HTC Sync and then tap
Done.
5. Enter the name you want for your device, and then click Save.
6. Choose the information to sync between your computer and your
device and how you want to sync your selections..
7. Unmount your phone as required by your computer’s operating
system to safely remove it.
Visit our support website (www.htc.com/help) from time to time to check
for the most recent HTC Sync upgrade so you can download and install it.
20. Open and read documents
Use Polaris Office to easily edit Microsoft Office Word (.doc and .docx),
Microsoft Office Excel (.xls and .xlsx), Microsoft Office PowerPoint (.ppt and
.pptx), and plain text (.txt) files while on the go. You can also view Microsoft
Office PowerPoint Shows (.pps).
To open Polaris Office, tap > Polaris Office.
You can also download a PDF viewer from Google Play to open PDF
documents or PDF email attachments.
Your user manual is available in PDF format on our website
(www.htc.com/help).
24 Basics Guide
21. Manage memory
Check available phone memory and storage card space.
1. From the Home screen, press , and then tap Settings.
2. Tap Storage to view the following:
•The total and available phone memory is displayed in the Internal
storage section.
•The total and available storage card space is displayed in the SD
card section.
Clear application cache and data
1. From the Home screen, press , and then tap Settings.
2. Tap Apps.
3. On the All tab, tap an application.
4. Tap Clear data and/or Clear cache.
Uninstall third-party applications
You cannot uninstall applications that are preinstalled on HTC EVO V 4G.
1. From the Home screen, press , and then tap Settings.
2. Tap Apps.
3. On the Downloaded tab, tap the application you want to uninstall.
4. Tap Uninstall.
Basics Guide 25
Move applications to or from the storage card
Move downloaded applications to the storage card if the internal storage
on HTC EVO V 4G is getting low. Or, if your storage card is getting full, you
can also move applications from the storage card to the internal storage.
You can only move applications that are not preinstalled on HTC EVO V 4G.
1. From the Home screen, press , and then tap Settings.
2. Tap Apps.
3. On the Downloaded tab, tap the application you want to move.
4. Tap Move to SD card or Move to phone.
22. Battery saving tips
How long the battery can last before it needs recharging depends on how
you use HTC EVO V 4G. The features and accessories you use can affect
battery life.
You can get the battery to last longer by following a few simple tips:
• Turn off the display when you’re not using it
• Lower the volume
• Close battery-intensive programs, such as the Camera, when you’re
done using them
• Make sure apps are closed and not continuously running in the
background
• Use the power adapter whenever possible
• For apps such as Weather or Mail, turn off automatic sync.
26 Basics Guide
Important health information and safety precautions
When using this product, the safety precautions below must be taken to avoid possible
legal liabilities and damages.
Retain and follow all product safety and operating instructions. Observe all warnings in the
operating instructions on the product.
To reduce the risk of bodily injury, electric shock, fire, and damage to the equipment,
observe the following precautions.
Electrical safety
This product is intended for use when supplied with power from the designated battery or
power supply unit. Other usage may be dangerous and will invalidate any approval given
to this product.
Safety precautions for proper grounding installation
CAUTION: Connecting to improperly grounded equipment can result in an electric shock
to your device.
This product is equipped with a USB Cable for connecting with desktop or notebook
computer. Be sure your computer is properly grounded (earthed) before connecting this
product to the computer. The power supply cord of a desktop or notebook computer has
an equipment-grounding conductor and a grounding plug. The plug must be plugged into
an appropriate outlet which is properly installed and grounded in accordance with all local
codes and ordinances.
Safety precautions for power supply unit
Use the correct external power source
A product should be operated only from the type of power source indicated on the
electrical ratings label. If you are not sure of the type of power source required, consult
your authorized service provider or local power company. For a product that operates
from battery power or other sources, refer to the operating instructions that are included
with the product.
Basics Guide 27
This product should be operated only with the following designated power supply
unit(s).
AC Adapter
HTC, Model TC U250
Handle battery packs carefully
This product contains a Lithium-ion polymer or Lithium-ion battery. There is a risk of fire
and burns if the battery pack is handled improperly. Do not attempt to open or service
the battery pack. Do not disassemble, crush, puncture, short external contacts or circuits,
dispose of in fire or water, or expose a battery pack to temperatures higher than 60˚C
(140˚F).
WARNING: Danger of explosion if battery is incorrectly replaced. To reduce risk
of fire or burns, do not disassemble, crush, puncture, short external contacts,
expose to temperature above 60° C (140° F), or dispose of in fire or water.
Replace only with specified batteries. Recycle or dispose of used batteries
according to the local regulations or reference guide supplied with your product.
NOTE: This product should be operated only with the following designated Battery Pack(s).
•HTC, Model BG86100
Take extra precautions
•Keep the battery or device dry and away from water or any liquid as it may cause a
short circuit.
•Keep metal objects away so they don’t come in contact with the battery or its
connectors as it may lead to short circuit during operation.
•The phone should only be connected to products that bear the USB-IF logo or have
completed the USB-IF compliance program.
•Do not use a battery that appears damaged, deformed, or discolored, or the one that
has any rust on its casing, overheats, or emits a foul odor.
•Always keep the battery out of the reach of babies and small children, to avoid
swallowing of the battery. Consult the doctor immediately if the battery is swallowed.
•Avoid dropping the phone or battery. If the phone or battery is dropped, especially on
a hard surface, and the user suspects damage, take it to a service centre for inspection.
•If the battery leaks:
– Do not allow leaking fluid to come in contact with skin or clothing. If already in con-
tact, flush the aected area immediately with clean water and seek medical advice.
28 Basics Guide
–Do not allow the leaking fluid to come in contact with eyes. If already in con-
tact, DO NOT rub; rinse with clean water immediately and seek medical advice.
–Take extra precautions to keep a leaking battery away from fire as there is a
danger of ignition or explosion.
Safety precautions for direct sunlight
Keep this product away from excessive moisture and extreme temperatures. Do not leave
the product or its battery inside a vehicle or in places where the temperature may exceed
60°C (140°F), such as on a car dashboard, window sill, or behind a glass that is exposed
to direct sunlight or strong ultraviolet light for extended periods of time. This may damage
the product, overheat the battery, or pose a risk to the vehicle.
Prevention of hearing loss
CAUTION: Permanent hearing loss may occur if earphones or headphones are used at
high volume for prolonged periods of time.
Safety in aircraft
Due to the possible interference caused by this product to an aircraft’s navigation system
and its communications network, using this device’s phone function on board an airplane is
against the law in most countries. If you want to use this device when on board an aircraft,
remember to turn off your phone by switching to Airplane Mode.
Environment restrictions
Do not use this product in gas stations, fuel depots, chemical plants or where blasting
operations are in progress, or in potentially explosive atmospheres such as fuelling areas,
fuel storehouses, below deck on boats, chemical plants, fuel or chemical transfer or storage
facilities, and areas where the air contains chemicals or particles, such as grain, dust, or
metal powders. Please be aware that sparks in such areas could cause an explosion or fire
resulting in bodily injury or even death.
Basics Guide 29
Explosive atmospheres
When in any area with a potentially explosive atmosphere or where flammable materials
exist, the product should be turned off and the user should obey all signs and instructions.
Sparks in such areas could cause an explosion or fire resulting in bodily injury or even
death. Users are advised not to use the equipment at refueling points such as service or
gas stations, and are reminded of the need to observe restrictions on the use of radio
equipment in fuel depots, chemical plants, or where blasting operations are in progress.
Areas with a potentially explosive atmosphere are often, but not always, clearly marked.
These include fueling areas, below deck on boats, fuel or chemical transfer or storage
facilities, and areas where the air contains chemicals or particles, such as grain, dust, or
metal powders.
Road safety
Full attention must be given to driving at all times in order to reduce the risk of an
accident. Using a phone while driving (even with a hands free kit) causes distraction and
can lead to an accident. You must comply with local laws and regulations restricting the
use of wireless devices while driving.
Safety precautions for RF exposure
Avoid using your phone near metal structures (for example, the steel frame of a
building).
Avoid using your phone near strong electromagnetic sources, such as microwave
ovens, sound speakers, TV and radio.
Use only original manufacturer-approved accessories, or accessories that do not
contain any metal.
Use of non-original manufacturer-approved accessories may violate your local RF
exposure guidelines and should be avoided.
30 Basics Guide
Interference with medical equipment functions
This product may cause medical equipment to malfunction. The use of this device is
forbidden in most hospitals and medical clinics.
If you use any other personal medical device, consult the manufacturer of your device to
determine if they are adequately shielded from external RF energy. Your physician may be
able to assist you in obtaining this information.
Turn your phone OFF in health care facilities when any regulations posted in these areas
instruct you to do so. Hospitals or health care facilities may be using equipment that could
be sensitive to external RF energy.
Hearing aids
Some digital wireless phones may interfere with some hearing aids. In the event of such
interference, you may want to consult your service provider, or call the customer service
line to discuss alternatives.
Nonionizing radiation
Your device has an internal antenna. This product should be operated in its normal-use
position to ensure the radiative performance and safety of the interference. As with other
mobile radio transmitting equipment, users are advised that for satisfactory operation
of the equipment and for the safety of personnel, it is recommended that no part of
the human body be allowed to come too close to the antenna during operation of the
equipment.
Use only the supplied integral antenna. Use of unauthorized or modified antennas
may impair call quality and damage the phone, causing loss of performance and SAR
levels exceeding the recommended limits as well as result in non-compliance with local
regulatory requirements in your country.
Basics Guide 31
To assure optimal phone performance and ensure human
exposure to RF energy is within the guidelines set forth in
the relevant standards, always use your device only in its
normal-use position. Contact with the antenna area may
impair call quality and cause your device to operate at a
higher power level than needed. Avoiding contact with
the antenna area when the phone is IN USE optimizes the
antenna performance and the battery life.
Antenna location
Electrical safety
Accessories
•Use only approved accessories.
•Do not connect with incompatible products or accessories.
•Take care not to touch or allow metal objects, such as coins or key rings, to contact or
short-circuit the battery terminals.
Connection to a car
Seek professional advice when connecting a phone interface to the vehicle electrical
system.
Faulty and damaged products
•Do not attempt to disassemble the phone or its accessory.
•Only qualified personnel must service or repair the phone or its accessory.
General precautions
You alone are responsible for how you use your phone and any consequences of its use.
You must always switch off your phone wherever the use of a phone is prohibited. Use of
your phone is subject to safety measures designed to protect users and their environment.
Avoid applying excessive pressure to the device
Do not apply excessive pressure on the screen and the device to prevent damaging
them and remove the device from your pants’ pocket before sitting down.
32 Basics Guide
It is also recommended that you store the device in a protective case and only use
the device stylus or your finger when interacting with the touch screen. Cracked
display screens due to improper handling are not covered by the warranty.
Device getting warm after prolonged use
When using your device for prolonged periods of time, such as when you’re talking on
the phone, charging the battery or browsing the Web, the device may become warm.
In most cases, this condition is normal and therefore should not be interpreted as a
problem with the device.
Heed service markings
Except as explained elsewhere in the Operating or Service documentation, do not service
any product yourself. Service needed on components inside the device should be done
by an authorized service technician or provider.
Protect your phone
•Always treat your phone and its accessories with care and keep them in a clean and
dust-free place.
•Do not expose your phone or its accessories to open flames or lit tobacco products.
•Do not expose your phone or its accessories to liquid, moisture or high humidity.
•Do not drop, throw or try to bend your phone or its accessories.
•Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its
accessories.
•Do not paint your phone or its accessories.
•Do not attempt to disassemble your phone or its accessories, only authorised
personnel must do so.
•Do not expose your phone or its accessories to extreme temperatures, minimum -20
and maximum 50 degrees Celsius.
•Please check local regulations for disposal of electronic products.
•Do not carry your phone in your back pocket as it could break when you sit down.
Damage requiring service
Unplug the product from the electrical outlet and refer servicing to an authorized service
technician or provider under the following conditions:
•Liquid has been spilled or an object has fallen into the product.
•The product has been exposed to rain or water.
•The product has been dropped or damaged.
•There are noticeable signs of overheating.
•The product does not operate normally when you follow the operating instructions.
Basics Guide 33
Avoid hot areas
The product should be placed away from heat sources such as radiators, heat registers,
stoves, or other products (including amplifiers) that produce heat.
Avoid wet areas
Never use the product in rain, or near washbasins or other wet locations. If your product
gets wet, do not try to dry the product with the use of an oven or dryer, as this may
damage your product.
Avoid using your device after a dramatic change in temperature
When you move your device between environments with very different temperature and/
or humidity ranges, condensation may form on or within the device. To avoid damaging
the device, allow sufficient time for the moisture to evaporate before using the device.
NOTICE: When taking the device from low-temperature conditions into a warmer
environment or from high-temperature conditions into a cooler environment,
allow the device to acclimate to room temperature before turning on power.
Avoid pushing objects into product
Never push objects of any kind into cabinet slots or other openings in the product.
Slots and openings are provided for ventilation. These openings must not be blocked or
covered.
Air bags
Do not place a phone in the area over an air bag or in the air bag deployment area. Store
the phone safely before driving your vehicle.
Mounting accessories
Do not use the product on an unstable table, cart, stand, tripod, or bracket. Any
mounting of the product should follow the manufacturer’s instructions, and should use a
mounting accessory recommended by the manufacturer.
Avoid unstable mounting
Do not place the product with an unstable base.
Use product with approved equipment
This product should be used only with personal computers and options identified as
suitable for use with your equipment.
Adjust the volume
Turn down the volume before using headphones or other audio devices.
Cleaning
Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning, but NEVER use water to clean the LCD
screen.
34 Basics Guide
Small children
Do not leave your phone and its accessories within the reach of small children or allow
them to play with it. They could hurt themselves or others, or could accidentally damage
the phone. Your phone contains small parts with sharp edges that may cause an injury or
which could become detached and create a choking hazard.
Repetitive motion injuries
To minimise the risk of RSI, when texting or playing games with your phone:
•Do not grip the phone too tightly
•Press the buttons lightly
•Make use of the special features in the handset which minimise the number of buttons
which have to be pressed, such as message templates and predictive text.
•Take lots of breaks to stretch and relax.
Operating machinery
Full attention must be given to operating the machinery in order to reduce the risk of an
accident.
Loud noise
This phone is capable of producing loud noises which may damage your hearing.
Emergency calls
This phone, like any wireless phone, operates using radio signals, which cannot guarantee
connection in all conditions. Therefore, you must never rely solely on any wireless phone
for emergency communications.
Regulatory agency identifications
For regulatory identification purposes, your product is assigned a model number of
PG86100.
To ensure continued reliable and safe operation of your device, use only the accessories
listed below with your PG86100.
The Battery Pack has been assigned a model number of BG86100.
NOTE: This product is intended for use with a certified Class 2 Limited Power Source,
rated 5 Volts DC, maximum 1 Amp power supply unit.
Basics Guide 35
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
Consult the dealer or an experienced radio or television technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FCC Hearing-Aid Compatibility (HAC) Regulations for Wireless
Devices
On July 10, 2003, the U.S. Federal Communications Commission (FCC) Report and
Order in WT Docket 01- 309 modified the exception of wireless phones under the
Hearing Aid Compatibility Act of 1988 (HAC Act) to require digital wireless phones be
compatible with hearing-aids. The intent of the HAC Act is to ensure reasonable access
to telecommunications services for persons with hearing disabilities. While some wireless
phones are used near some hearing devices (hearing aids and cochlear implants), users
may detect a buzzing, humming, or whining noise. Some hearing devices are more immune
than others to this interference noise, and phones also vary in the amount of interference
they generate. The wireless telephone industry has developed a rating system for wireless
phones, to assist hearing device users find phones that may be compatible with their
36 Basics Guide
hearing devices. Not all phones have been rated. Phones that are rated have the rating on
their box or a label located on the box. The ratings are not guarantees. Results will vary
depending on the user’s hearing device and hearing loss. If your hearing device happens
to be vulnerable to interference, you may not be able to use a rated phone successfully.
Trying out the phone with your hearing device is the best way to evaluate it for your
personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less
interference to hearing devices than phones that are not rated. M4 is the better/higher of
the two ratings. Your PG86100 is rated M4.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable
with a hearing aid’s telecoil than phones that are not rated. T4 is the better/higher of the
two ratings. Your PG86100 is rated T3.
Please power off the Bluetooth function while using hearing aid devices with your
PG86100.
Hearing devices may also be rated. Your hearing device
manufacturer or hearing health professional may help you
find this rating. Higher ratings mean that the hearing device is
relatively immune to interference noise.
The hearing aid and wireless phone rating values are then added together. A sum of 5 is
considered acceptable for normal use. A sum of 6 is considered for better use. A sum of 8
is considered for best use. In the above example, if a hearing aid meets the M2 level rating
and the wireless phone meets the M3 level rating, the sum of the two values equal M5. This
should provide the hearing aid user with “normal usage” while using their hearing aid with
the particular wireless phone. “Normal usage” in this context is defined as a signal quality
that is acceptable for normal operation.
This methodology applies equally for T ratings. The M mark is intended to be synonymous
with the U mark. The T mark is intended to be synonymous with the UT mark. The M and
T marks are recommended by the Alliance for Telecommunications Industries Solutions
(ATIS). The U and UT marks are referenced in Section 20.19 of the FCC Rules. The HAC
rating and measurement procedure are described in the American National Standards
Institute (ANSI) C63.19 standard.
Basics Guide 37
This phone has been tested and rated for use with hearing aids for some of the wireless
technologies that it uses. However, there may be some newer wireless technologies used in
this phone that have not been tested yet for use with hearing aids. It is important to try the
different features of this phone thoroughly and in different locations, using your hearing
aid or cochlear implant, to determine if you hear any interfering noise. Consult your service
provider or the manufacturer of this phone for information on hearing aid compatibility.
If you have questions about return or exchange policies, consult your service provider or
phone retailer.
For information about hearing aids and digital wireless phones
FCC Hearing Aid Compatibility and Volume Control:
http://www.fcc.gov/cgb/dro/hearing.html
Gallaudet University, RERC:
https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm
SAR Information
0.885 W/kg @ 1g (HEAD)
1.11 W/kg @ 1g (BODY)
THIS MODEL DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE
TO RADIO WAVES. For body worn operation, this phone has been tested and meets the
FCC RF exposure guidelines when used with the HTC Corporation. Accessories supplied or
designated for this product. Use of other accessories may not ensure compliance with the
FCC RF exposure guidelines.
Your wireless mobile phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency (RF)
energy set by the Federal Communications Commission of the U.S. Government. These
limits are part of comprehensive guidelines and establish permitted levels of RF energy for
the general population. The guidelines are based on the safety standards previously set by
both U.S. and international standards bodies:
American National Standards Institute (ANSI) IEEE. C95.1-1992.
National Council on Radiation Protection and Measurement (NCRP). Report 86. 1986.
International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996.
Ministry of Health (Canada), Safety Code 6. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and
health.
38 Basics Guide
The exposure standard for wireless mobile phone employs a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg*.
The FCC has granted an Equipment Authorization for this model device with all reported
SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR
information on this model device is on file with the FCC and can be found under the
Display Grant section of https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm after
searching on FCC ID: NM8PG86100.
Additional information on Specific Absorption Rates (SAR) can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web-site as http://www.phonefacts.net.
* In the U.S. and Canada, the SAR limit for mobile phone used by the public is 1.6 Watts/kg
(W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin
of safety to give additional protection for the public and to account for any variations in
usage.
Normal condition only to ensure the radiative performance and safety of the interference.
As with other mobile radio transmitting equipment, users are advised that for satisfactory
operation of the equipment and for the safety of personnel, it is recommended that no
part of the human body be allowed to come too close to the antenna during operation of
the equipment.
Body-worn Operation
This device was tested for typical body-worn operations. To comply with RF exposure
requirements, a minimum separation distance of 1 cm must be maintained between the
user’s body and the handset, including the antenna. Third-party belt-clips, holsters, and
similar accessories used by this device should not contain any metallic components. Bodyworn accessories that do not meet these requirements may not comply with RF exposure
requirements and should be avoided.
Use only the supplied or an approved antenna. Unauthorized antennas, modifications,
or attachments could impair call quality, damage the phone, or result in violation of
regulations. Do not use the phone with a damaged antenna. If a damaged antenna comes
into contact with the skin, a minor burn may result. Please contact your local dealer for
replacement antenna.
Basics Guide 39
FCC RF Radiation Exposure Statement
This Transmitter has been demonstrated co-location compliance requirements
with Bluetooth and WLAN. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
This equipment complies with FCC RF radiation exposure
uncontrolled environment.
limits set forth for an
Telecommunications & Internet Association (TIA)
safety information
Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of
15 cm (6 inches) be maintained between a handheld wireless phone and a pacemaker to
avoid potential interference with the pacemaker. These recommendations are consistent
with the independent research by and recommendations of Wireless Technology Research.
Persons with pacemakers:
Should ALWAYS keep the phone more than
when the phone is turned ON.
15 cm (6 inches)
from their pacemaker
Should not carry the phone in a breast pocket.
Should use the ear opposite the pacemaker to minimize the potential for
interference. If you have any reason to suspect that interference is taking place, turn
the phone OFF immediately.
Hearing aids
Some digital wireless phones may interfere with some hearing aids. In the event of such
interference, you may want to consult your service provider, or call the customer service
line to discuss alternatives.
40 Basics Guide
WEEE notice
The Directive on Waste Electrical and Electronic Equipment (WEEE), which entered into
force as European law on 13th February 2003, resulted in a major change in the treatment
of electrical equipment at end-of-life.
The purpose of this Directive is, as a first priority, the prevention of WEEE, and in addition,
to promote the reuse, recycling and other forms of recovery of such wastes so as to
reduce disposal.
The WEEE logo (shown at the left) on the product or on its box indicates that
this product must not be disposed of or dumped with your other household
waste. You are liable to dispose of all your electronic or electrical waste
equipment by relocating over to the specified collection point for recycling of
such hazardous waste. Isolated collection and proper recovery of your electronic
and electrical waste equipment at the time of disposal will allow us to help
conserving natural resources. Moreover, proper recycling of the electronic and
electrical waste equipment will ensure safety of human health and environment.
For more information about electronic and electrical waste equipment disposal,
recovery, and collection points, please contact your local city center, household
waste disposal service, shop from where you purchased the equipment, or
manufacturer of the equipment.
RoHS compliance
This product is in compliance with Directive 2002/95/EC of the European Parliament
and of the Council of 27 January 2003, on the restriction of the use of certain hazardous
substances in electrical and electronic equipment (RoHS) and its amendments.
Manufacturer’s Warranty
Your device has been designed to provide you with reliable, worry-free service. If for
any reason you have a problem with your equipment, please refer to the manufacturer’s
warranty in this section.
For information regarding the terms and conditions of service for your device, please visit
www.virginmobileusa.com or call Virgin Mobile Customer Service at 1-888-322-1122.
Basics Guide 41
12 Month Limited Warranty
HTC Corporation (the Company) warrants to the original retail purchaser of this HTC
handheld portable cellular telephone, that should this product or any part thereof during
normal consumer usage and conditions, be proven defective in material or workmanship
that results in product failure within the first twelve (12) month period from the date of
purchase, such defect(s) will be repaired or replaced (with new or rebuilt parts) at the
Company’s option, without charge for parts or labor directly related to the defect(s).
The antenna, keypad, display, rechargeable battery and battery charger, if included, are
similarly warranted for twelve (12) months from date of purchase.
This Warranty extends only to consumers who purchase the product in the United States
or Canada and it is not transferable or assignable.
This Warranty does not apply to:
(a) Product subjected to abnormal use or conditions, accident, mishandling, neglect,
unauthorized alteration, misuse, improper installation or repair or improper storage;
(b) Product whose mechanical serial number or electronic serial number has been
removed, altered or defaced;
(c) Damage from exposure to moisture, humidity, excessive temperatures or extreme
environmental conditions;
(d) Damage resulting from connection to, or use of any accessory or other product not
approved or authorized by the Company;
(e) Defects in appearance, cosmetic, decorative or structural items such as framing and
nonoperative parts;
(f) Product damaged from external causes such as fire, flooding, dirt, sand, weather
conditions, battery leakage, blown fuse, theft or improper usage of any electrical
source.
The Company disclaims liability for removal or reinstallation of the product, for geographic
coverage, for inadequate signal reception by the antenna or for communications range or
operation of the cellular system as a whole.
Before sending your wireless device to HTC Corporation for repair or service, please note
that any personal data or software stored on the device may be inadvertently erased
or altered. Therefore, we strongly recommend you make a back up copy of all data and
software contained on your device before submitting it for repair or service. This includes
all contact lists, downloads (i.e., third-party software applications, ring tones, games and
graphics) and any other data added to your device.
42 Basics Guide
In addition, if your wireless device utilizes a Multimedia card, please remove the card
before submitting the device and store for later use when your device is returned, HTC
Corporation is not responsible for and does not guarantee restoration of any third-party
software, personal information or memory data contained in, stored on, or integrated with
any wireless device, whether under warranty or not, returned to HTC Corporation for repair
or service.
To obtain repairs or replacement within the terms of this Warranty, the product should be
delivered with proof of Warranty coverage (e.g., dated bill of sale), the consumer’s return
address, daytime phone number or fax number and complete description of the problem,
transportation prepaid.
Please follow the steps at www.htc.com/help or return to the place of purchase for repair
or replacement processing. In addition, for reference to an authorized Warranty station in
your area, you may telephone in the United States +1(866) 449-8358.
THE EXTENT OF THE COMPANY’S LIABILITY UNDER THIS WARRANTY IS LIMITED TO
THE REPAIR OR REPLACEMENT PROVIDED ABOVE AND, IN NO EVENT, SHALL THE
COMPANY’S LIABILITY EXCEED THE PURCHASE PRICE PAID BY PURCHASER FOR
THE PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO
THE DURATION OF THIS WRITTEN WARRANTY. ANY ACTION FOR BREACH OF ANY
WARRANTY MUST BE BROUGHT WITHIN A PERIOD OF 18 MONTHS FROM DATE OF
ORIGINAL PURCHASE. IN NO CASE SHALL THE COMPANY BE LIABLE FOR AN SPECIAL
CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER
WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER. THE COMPANY SHALL NOT BE
LIABLE FOR THE DELAY IN RENDERING SERVICE UNDER THIS WARRANTY OR LOSS OF
USE DURING THE TIME THE PRODUCT IS BEING REPAIRED OR REPLACED.
No person or representative is authorized to assume for the Company any liability other
than expressed herein in connection with the sale of this product.
Some states or provinces do not allow limitations on how long an implied warranty lasts or
the exclusion or limitation of incidental or consequential damage so the above limitation
or exclusions may not apply to you. This Warranty gives you specific legal rights, and you
may also have other rights, which vary from state to state.
IN USA AND CANADA: Please go to www.htc.com/help
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