HTC 2Q29100 Users Manual
User guide
Confidential
For certification only
2 Contents
Confidential
For certification only
Contents
Unboxing
What's inside the box? 5
Headset and link box
Headset 6
Link box 23
Troubleshooting 25
Base stations
About the Vive base stations 30
Installing the base stations 31
Tips for setting up the base stations 32
Using the mounting kit 32
Updating base station firmware via cable connection 33
Updating base station firmware via Bluetooth 34
What does the status light on the base stations mean? 35
What should I do if any of the base stations is not detected? 35
Do I need to use the sync cable? 35
Are the base stations covered by warranty if accidentally damaged? 36
When Vive is in use, my TV remote isn't working. What can I do? 36
Controllers
About the Vive controllers 37
Charging the controllers 38
Turning the controllers on or off 38
Pairing the controllers with the headset 38
Attaching the lanyards to the controllers 39
Updating controller firmware 39
What does the status light on the controllers mean? 40
What should I do if any of the controllers is not tracked? 40
How do I know which of the controllers is not being tracked? 40
What can I do if the controller's trackpad is oversensitive? 41
What should I do if my controller won't turn on? 41
The controller automatically turns off. What should I do? 41
My controller won't turn on after I accidentally unplugged it during firmware update. What should I do? 42
Viveport
Using Viveport 43
Viveport basics 46
Viveport Subscription 46
Viveport mobile app 49
HTC Account for Viveport 49
Viveport PIN 51
Purchasing content 51
Downloading and launching content 52
Reviewing content 55
3 Contents
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Viveport troubleshooting 56
Phone notifications
Downloading and installing the Vive phone app 57
Pairing your phone with Vive 57
Choosing which notifications to receive on VR 58
Receiving notifications while in VR 58
Checking your notifications 58
Editing or adding message replies (Android users) 59
Unpairing your phone with Vive 59
What types of phone notifications can I receive on Vive? 59
Can I receive notifications from more than one phone on Vive? 59
What features of the Vive phone app are not supported in the iOS version? 59
Play area
What is the play area? 60
Planning your play area 60
Choosing the play area 61
Setting up Vive for the first time 62
Setting up a standing-only play area 62
Setting up a room-scale play area 63
Resetting the play area 63
Verifying your setup 64
After setting up, how do I turn the Vive system on? 64
What is the recommended space for the play area? 65
Can I include space occupied by furniture for the play area? 65
Will VR apps for seated/standing-only experiences work with room-scale setup? 65
How do I resolve download errors during Vive Setup installation? 65
I can't complete the room setup. What should I do? 65
Settings
Vive app settings 66
System Dashboard settings 66
SteamVR
Activating the front-facing camera 68
Checking for firmware updates 68
How can I capture screenshots in VR? 69
What can I do if I'm having issues with the SteamVR app? 69
How do I resolve SteamVR Error 208? 69
How can I opt-in to SteamVR Beta? 70
Trademarks and copyrights
Index
4 About this guide
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About this guide
In this user guide, we use the following symbols to indicate useful and important information:
This is a note. A note often gives additional information, such as what happens when you
choose to do or not to do a certain action. A note also provides information that may only be
applicable to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you
know of an option that you may find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This provides safety precaution information, that is, information that you need to be careful
about to prevent potential problems.
5 Unboxing
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Unboxing
What's inside the box?
Your Vive™ comes with the following items, which you'll use to experience immersive VR
environments:
Main component Accessories
Vive headset § Headset cable (attached)
§ Face cushions (1 attached and 1 narrow alternate)
§ Cleaning cloth
Link box § Power adapter
§ DisplayPort™ cable
§ USB 3.0 cable
§ Mounting pad
Vive controllers (2) § Power adapters (2)
§ Lanyards (2 attached)
§ Micro-USB cables (2)
Base stations (2) § Power adapters (2)
§ Mounting kit (2 mounts, 4 screws, and 4 wall anchors)
You can also find documentation in the box, such as the Safety and regulatory guide and
warranty card.
6 Headset and link box
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Headset and link box
Headset
About the Vive headset
The headset is your window to the VR environment.
The headset has sensors that are tracked by the base stations.
The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including
the proximity sensor.
Front and side
1 Headset strap
2 Tracking sensor
3 Camera lens
4 Earphone
5 Headset button
6 Status light
7 Lens distance button
7 Headset and link box
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Back
1 Headset cable clip
2 Headset cable
3 Volume button
4 Adjustment dial
5 Head pad
6 Mute button
Bottom and inner
1 Nose rest
2 Lens distance button
3 Mic
4 Interpupillary distance (IPD) knob
5 Face cushion
6 Proximity sensor
7 Lenses
8 Headset and link box
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Putting the headset on
Before putting the headset on, make sure that you've peeled off the protective film from the
lenses.
1. Loosen the strap by rotating the dial counter-clockwise, and also detach the Velcro
fastener on the top band.
2. Pull the headset down over your eyes, and then slide the strap around the back of your
head.
R
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3. Rotate the dial clockwise and reattach the Velcro fastener on the top band so that the
headset fits snugly and comfortably.
4. Twist the earphones to a comfortable position over your ear, and then press down the
earphones to fix them in place.
5. Make sure that the headset cable passes through the cable clip at the back of the headset,
and is positioned straight down your back.
Adjusting the IPD on the headset
Interpupillary distance (IPD) is the distance between the center of the pupils in your eyes. A quick
way to get an estimate is by facing a mirror and holding a millimeter ruler against your brow. Use
this measurement as a guide to adjust the distance between the lenses of the headset so that
you'll have a better viewing experience.
To change the distance between the lenses, rotate the IPD knob.
As you adjust the IPD, you'll see information displayed in the headset that indicates the current
distance between the centers of the lenses.
L
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Can I wear my prescription glasses while using Vive?
Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lens
distance knobs to increase the space in the headset.
Make sure that no part of your glasses scratch the headset lenses.
Adjusting the lens distance on the headset
If you wear large prescription glasses or have long eyelashes, you may need to increase the lens
distance further from your face. Only increase this distance as necessary, as the closer the lenses
are to your eyes, the better your field of view will be while wearing the headset.
Make sure that no part of your glasses scratch the headset lenses.
1. Press the lens distance button on the headset.
2. Pull or push the headset to adjust the lens further or closer to your face.
11 Headset and link box
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Connecting a USB device to the headset
Plug in a USB cable to the headset for using a compatible third-party device with Vive. Viveoptimized USB cable is sold separately by HTC.
1. Peel off the face cushion starting from both ends until it detaches from the headset.
2. Pry open the compartment cover from its flap to access the connector slots on the
headset.
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3. Unplug the headset cable.
4. Insert the USB cable of the device to the USB Type-C slot on the headset, and then loop
the USB cable along the ridge.
5. Replug the headset cable to its slot, and then align and push the tabs of the compartment
cover onto their corresponding holes.
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6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning
the hook and loop strips.
7. Connect the other end of the USB cable to the third-party device.
Replacing the face cushion
If the attached face cushion is too wide for you, replace it with the alternate cushion (narrow) that
comes in the box.
You should also remove the face cushion to clean it.
1. To remove the face cushion, peel off starting from both ends of the face cushion until it
detaches from the headset.
2. To replace the face cushion, insert the tab on the face cushion into the slot on the headset,
and then align the hook and loop strips.
14 Headset and link box
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Removing the headset earphones
If you need to, you can remove the headset earphones.
1. Peel off the side cushions on the strap near the earphones.
2. Unscrew the screw that's holding the earphone.
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3. Gently pull off each earphone as it detaches from the strap.
4. Replace the cap by screwing it.
After detaching the earphones, make sure to properly store it for safekeeping. Do not
squeeze or press down the earphones.
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Replacing the headset earphones
You can use your own audio earphones (USB Type-C) with the Vive headset.
You need to remove the headset earphones first, otherwise audio will still come out from it.
For details, see Removing the headset earphones on page 14.
1. Peel off the face cushion starting from both ends until it detaches from the headset.
2. Pry open the compartment cover from its flap to access the connector slots on the
headset.
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3. Unplug the headset cable.
4. Insert the cable ends of your earphones on the USB Type-C slot, and then loop the cable of
your earphones along the ridge.
19 Headset and link box
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5. Replug the headset cable to its slot, and then align and push the tabs of the compartment
cover onto their corresponding holes.
6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning
the hook and loop strips.
20 Headset and link box
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Reattaching the head pad on the headset strap
Make sure that the head pad is attached to the headset when using your Vive.
Holding the headset upside down, align and insert the tabs on the headset strap into the slots on
the head pad to reattach it.
You'll hear a click when the tabs are locked in place.
Avoid holding the headset from the side of the adjustment dial since the head pad may
accidentally detach from the strap when pressed on.
21 Headset and link box
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Updating headset firmware
1. From your computer, open the SteamVR app.
2. If you see the icon, mouse over it to check if the firmware is out of date. If so, click
Update headset firmware.
The firmware update will start automatically.
Do not unplug any cables from the headset, link box, or your computer any time before the
firmware update is complete. Doing so could result in a firmware error.
3. When the update is complete, click Done.
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Unplugging the headset cable
1. Peel off the face cushion starting from both ends until it detaches from the headset.
2. Pry open the compartment cover from its flap to access the connector slots on the
headset.
3. Unplug the headset cable.
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