Service benefits
• A custom Statement of Work designed to
meet your optimization needs
• A project manager to manage
the implementation of the service
engagement (Implementation Service
only)
• Availability of a Hewlett Packard
Enterprise service specialist to answer
questions during the delivery of this
service
• Help plan IT resources more eectively
• Help improve or maintain system uptime
• Delivery of the service at a mutually
scheduled time convenient to your
organization
• Product orientation and knowledge
transfer session during the delivery of
this service
Data sheet
HPE Insight Management
Optimization Service
HPE Lifecycle Event Services
Optimizing the capabilities of HPE Insight Software technologies is key to the success
of your data center. HPE Insight Management Optimization Service is a custom service
designed to optimize performance and reliability, as well as the future expansion and
ongoing management of your networked environment to help you get the most out of your
Insight Management investment.
HPE Insight Management Optimization Service is a custom Statement of Work (SOW)
service that is designed to enhance your ability to work with and utilize any or all of the
Insight Management components and features on a supported HPE ProLiant ML, HPE
ProLiant DL, or HPE BladeSystem central management server. The service is customized
to meet the requirements of your specific IT needs and addresses optimization issues such
as leveraging HPE Dynamic Power Capping, implementing virtual machine management
capabilities, or customizing HPE Systems Insight Manager (SIM). Optimization occurs on
the HPE SIM Central Management Server (CMS) and its managed nodes, and might include
moving Microsoft® SQL Server Express to a standalone Microsoft SQL Server or moving
Insight Control server provisioning or Insight Control server deployment to a standalone
server. The Hewlett Packard Enterprise service specialist will guide you through developing
a Statement of Work, the onsite delivery steps, and the knowledge transfer process to meet
your needs.
Service feature highlights
• Project management
• Service deployment
• Product orientation
• Installation verification tests (IVT)
Tab l e 1. Service features
Feature Delivery specifications
Project management A Hewlett Packard Enterprise ser vice specialist will confirm with the
Customer that the prerequisites have been met and schedule the
delivery of the service at a time mutually agreed upon by HPE and
the Customer. The Hewlett Packard Enterprise service specialist will
also periodically provide reports on the service delivery process.
Service deployment Service deployment may include leveraging HPE Dynamic Power
Capping, implementing virtual machine management capabilities, or
customizing HPE SIM. Deployment occurs on the HPE SIM Central
Management Server and its managed nodes, and might include
activities such as moving SQL Server Express to a standalone SQL
Server or moving Insight Control server provisioning or Insight
Control server deployment to a standalone server.
Data sheet
Page 2
Tab l e 1. Service fea tu res (continued)
Feature Delivery specifications
Product orientation A Hewlett Packard Enterprise ser vice specialist will be available both
Installation verification tests (IVT) Verification testing will be completed to demonstrate that the HPE
during and after the deliver y of the service, as identified within the
SOW, to help the Customer understand how to use the produc t and
how to maintain it over time.
Insight Control Environment suite is functioning as specified within
the SOW.
Service limitations
The following activities are excluded from this service:
•Any services not clearly specified in this document or in an associated Statement of Work
are excluded from this service
•Services that, in the opinion of Hewlett Packard Enterprise, are required due to
unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify
hardware, firmware, or software
•Service deployment on hardware not covered by an Hewlett Packard Enterprise warranty
or Hewlett Packard Enterprise support agreement
•Resolution of hardware-related problems encountered during the verification testing
process, unless covered by an active Hewlett Packard Enterprise warranty or an applicable
HPE Hardware Support agreement
Service eligibility
Customers are eligible for the delivery of this service if they meet the following prerequisites:
•The Customer must have a functional, supported HPE ProLiant server that is designated
as the central management server and/or deployment server, and which is running a
supported operating system as identified at
http://h18013.www1.hp.com/products/quickspecs/12631_div/12631_div.pdf.
•The Customer must have a working TCP/IP network that is SNMP enabled.
•The Customer must have suicient resources on the aected systems to install and run the
tools required to deliver this service.
•The Customer must have purchased the applicable HPE Insight Software.
HPE Technology Ser vices are governed by the applicab le HPE terms an d conditions of service provided or indic ated to Custom er at the time of purchase.
Data sheet
Page 3
Customer responsibilities
The Customer will:
•Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase
to schedule the delivery of the service
•Ensure that all service prerequisites as identified in the ‘Service eligibility’ section have
been met
•Assign a designated person from the Customer’s sta who, on behalf of the Customer, will
grant all approvals; provide information; ensure that all hardware, firmware, and software
that the Hewlett Packard Enterprise service specialist will need in order to deliver this
service are available and that software products are properly licensed; and otherwise be
available to assist HPE in facilitating the delivery of this service
•Provide a network environment that is currently running and in good working order
•Provide a suitable work area for delivery of the service, including access to an outside
telephone line, power, and any network connections required
•Be responsible for all data backup and restore operations
•Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the
service is to be performed
•Coordinate service deployment on third-party-maintained products (if applicable) with
Hewlett Packard Enterprise
General provisions/Other exclusions
Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s
full and timely cooperation with HPE, as well as the accuracy and completeness of any
information and data the Customer provides to HPE.
•When this service is provided for a solution that is composed of multiple Hewlett Packard
Enterprise and/or third-party products, software support will be oered only on updates
that are made available for the solution by HPE.
•Service deployment is excluded on hardware not covered by an HPE warranty or service
maintenance contract.
•Travel charges may apply; please consult your local oice.
HPE Technology Ser vices are governed by the applicab le HPE terms an d conditions of service provided or indic ated to Custom er at the time of purchase.
Data sheet
Ordering information
This service can be ordered using the following service part number(s):
•HK213A1, HK213AE, or HK213AC for HPE Custom Insight Optimization Service (operations
related)
•HJ898A1, HJ898AE, or HJ898AC for HPE Custom Insight Optimization Service
(deployment related)
For more information
For more information on Hewlett Packard Enterprise support services, contact any of our
worldwide sales oices or visit the following website:
hpe.com/services/support
hpe.com/services/lifecycleevent
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© Copyright 2009, 2013, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change
without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
HPE Technology Services are governed by the applicable HPE terms and conditions of service provided or indicated to Customer at
the time of purchase.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
4AA3-0320ENE, September 2016, Rev. 3
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