This document is for the person who installs, administers, and troubleshoots servers and storage systems.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.
Part Number: P02217-003
Published: August 2019
Edition: 3
Copyright 2018–2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
AMD is a trademark of Advanced Micro Devices, Inc.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware® ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the United States
Front panel components..............................................................................................................................................................................................7
Serial number/iLO information pull tab.............................................................................................................................................8
Front panel LEDs and buttons.................................................................................................................................................................................9
Front panel LED power fault codes.................................................................................................................................................. 11
System board components......................................................................................................................................................................................14
System maintenance switch descriptions..................................................................................................................................... 16
Processor and socket components................................................................................................................................................... 18
Drive LEDs and buttons............................................................................................................................................................................................19
Low profile LFF drive LED definitions.............................................................................................................................................19
Hot-plug drive LED definitions........................................................................................................................................................... 20
NVMe SSD LED definitions....................................................................................................................................................................20
Drive bay numbering.................................................................................................................................................................................................. 22
Fan bay numbering......................................................................................................................................................................................................25
Removing the bezel.....................................................................................................................................................................................................26
Installing the bezel....................................................................................................................................................................................................... 26
Powering up the server............................................................................................................................................................................................. 27
Powering down the server.......................................................................................................................................................................................27
Accessing the product rear panel........................................................................................................................................................................28
Extending the server from the rack................................................................................................................................................................... 29
Removing the server from the rack....................................................................................................................................................................30
Removing the access panel.....................................................................................................................................................................................31
Installing the access panel.......................................................................................................................................................................................32
Removing the air bale............................................................................................................................................................................................. 33
Installing the air bale............................................................................................................................................................................................... 33
Removing a riser cage................................................................................................................................................................................................34
Installing a riser cage..................................................................................................................................................................................................35
Removing a riser blank.............................................................................................................................................................................................. 36
Removing the media bay blank............................................................................................................................................................................ 38
Removing a Smart Array type-a modular controller................................................................................................................................39
Removing a Smart Array PCIe plug-in controller.......................................................................................................................................40
Remove the serial port...............................................................................................................................................................................................42
Initial system installation..........................................................................................................................................................................................44
Setting up the server.................................................................................................................................................................................45
Space and airflow requirements......................................................................................................................................................... 47
Temperature requirements................................................................................................................................................................... 48
Power requirements...................................................................................................................................................................................48
Server warnings and cautions............................................................................................................................................................................... 49
Installing the server into the rack........................................................................................................................................................................51
POST screen options.................................................................................................................................................................................................. 53
Installing the operating system with Intelligent Provisioning...........................................................................................54
Installing or deploying an operating system...............................................................................................................................54
Installing a hot-plug drive...................................................................................................................................................................... 55
Installing an expansion board..............................................................................................................................................................67
Installing the GPU....................................................................................................................................................................................... 69
Energy pack options....................................................................................................................................................................................................72
Installing an energy pack........................................................................................................................................................................73
Installing the M.2 SSD enablement option.....................................................................................................................................................74
Installing the ODD in LFF....................................................................................................................................................................... 75
Installing the ODD in SFF........................................................................................................................................................................77
Fan option......................................................................................................................................................................................................................... 79
Fan population.............................................................................................................................................................................................. 79
Fan mode behavior.....................................................................................................................................................................................79
Installing a fan...............................................................................................................................................................................................79
DIMM population information..............................................................................................................................................................82
Installing a DIMM.........................................................................................................................................................................................83
Installing the FlexibleLOM adapter option.................................................................................................................................................... 84
Installing the intrusion detection switch......................................................................................................................................................... 86
Installing the serial port............................................................................................................................................................................................ 87
Redundant power supply (RPS) option........................................................................................................................................................... 88
Hot-plug power supply calculations.................................................................................................................................................88
Connecting a DC power cable to a DC power source.............................................................................................................88
Installing the redundant power supply option...........................................................................................................................89
Installing and enabling the HPE TPM 20 Gen10 Kit............................................................................................................ 95
Cable routing: iLO service port.......................................................................................................................................................................... 111
Cable routing: Power supply............................................................................................................................................................................... 112
Cable routing: Front I/O......................................................................................................................................................................................... 113
Cable routing: USB 30........................................................................................................................................................................................... 114
Cable routing: Serial port.......................................................................................................................................................................................116
Cable routing: Controller backup power cable..........................................................................................................................................118
Cable routing: Energy pack..................................................................................................................................................................................120
Software and configuration utilities......................................................................... 121
Server mode..................................................................................................................................................................................................................121
Active Health System Viewer............................................................................................................................................................................. 121
Active Health System.............................................................................................................................................................................121
iLO Service Port........................................................................................................................................................................................ 123
Scripting Toolkit for Windows and Linux.................................................................................................................................................... 126
UEFI System Utilities............................................................................................................................................................................................... 126
Selecting the boot mode .....................................................................................................................................................................126
HPE InfoSight for servers .................................................................................................................................................................................... 129
USB support..................................................................................................................................................................................................................129
External USB functionality..................................................................................................................................................................129
Redundant ROM support...................................................................................................................................................................................... 129
Safety and security benefits.............................................................................................................................................................. 129
Keeping the system current................................................................................................................................................................................ 129
Updating firmware or system ROM............................................................................................................................................... 129
Software and firmware..........................................................................................................................................................................132
5
Operating system version support................................................................................................................................................ 133
System battery replacement...................................................................................... 134
System battery information.................................................................................................................................................................................134
Removing and replacing the system battery.............................................................................................................................................134
Notices for Eurasian Economic Union.......................................................................................................................................... 137
Turkey RoHS material content declaration...............................................................................................................................138
Ukraine RoHS material content declaration............................................................................................................................. 138
Power supply specifications................................................................................................................................................................................ 140
HPE 500W Low Halogen Non-hot-plug Power Supply..................................................................................................... 140
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply......................................................................141
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply......................................................................142
The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer
asset tag label. The other side shows the default iLO account information and QR code label.
Use a mobile device to scan the QR code label to display the server mobile product page (http://www.hpe.com/qref/dl325gen10). This page contains links to server setup information, spare part numbers, QuickSpecs, troubleshooting
resources, and other useful product links.
8Component identification
Front panel LEDs and buttons
LFF drive model
ItemDescriptionStatus
1UID button/LED
2
3Health LED
NIC status LED
Solid blue = Activated
Flashing blue:
•1 flash per second = Remote management or firmware
upgrade in progress
•4 flashes per second = iLO manual reboot sequence
initiated
•8 flashes per second = iLO manual reboot sequence in
progress
O = Deactivated
Solid green = Link to network
Flashing green (1 flash per second) = Network active
O = No network activity
Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 flash per second) = System critical
4Power On/Standby button and
system power LED
1
If the health LED indicates a degraded or critical state, review the system Integrated Management Log (IML) or use HPE iLO to review
the system health status.
Solid green = System on
Flashing green (1 flash per second) = Performing power on
sequence
Solid amber = System in standby
O = No power present
2
1
1
Component identification9
2
If the system power LED is o, verify the following conditions:
•Facility power is present.
•The power supply is installed and is working correctly.
•The power cord is attached and is connected to a power source.
•The front I/O cable is connected.
If all LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Power fault
LEDs".
SFF drive model
ItemDescriptionStatus
1Power On/Standby button and
system power LED
Solid green = System on
Flashing green (1 flash per second) = Performing power on
sequence
Solid amber = System in standby
O = No power present
2Health LED
Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 flash per second) = System critical
1
2
2
Table Continued
10Component identification
ItemDescriptionStatus
3NIC status LED
4UID button/LED
1
If the system power LED is o, verify the following conditions:
•Facility power is present.
•The power supply is installed and is working correctly.
Solid green = Link to network
Flashing green (1 flash per second) = Network active
O = No network activity
Solid blue = Activated
Flashing blue:
•1 flash per second = Remote management or firmware
upgrade in progress
•4 flashes per second = iLO manual reboot sequence
initiated
•8 flashes per second = iLO manual reboot sequence in
progress
O = Deactivated
•The power cord is attached and is connected to a power source.
•The front I/O cable is connected.
2
If the health LED indicates a degraded or critical state, review the system Integrated Management Log (IML) or use HPE iLO to review
the system health status.
If all LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Power fault
LEDs".
UID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on. For more
information, see the iLO user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/ilo-docs).
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are aected. Not all power faults are
used by all servers.
Subsystem
System board1 flash
Processor2 flashes
Memory3 flashes
LED behavior
Riser board PCIe slots4 flashes
Component identification11
Table Continued
SubsystemLED behavior
FlexibleLOM5 flashes
Removable HPE Smart Array SR Gen10 controller6 flashes
System board PCIe slots7 flashes
Power backplane or storage backplane8 flashes
Power supply9 flashes
Rear panel components
ItemDescription
1Slot 1 PCIe3 x16 (16, 8, 4, 1)
2Slot 2 PCIe3 x8 (8, 4, 1)
3Slot 3 PCIe3 x16 (16, 8, 4, 1)1/Serial port (optional)
4Standard power supply (non-hot plug)
5Flex Slot power supply 1 (hot-plug)
6Flex Slot power supply 2 (hot-plug)
7USB 30 ports (2)
8iLO Management port
9NIC ports (if equipped)
10Video port
11FlexibleLOM (optional)
1
For more information, see PCIe riser board slot definitions.
1
1
12Component identification
Rear panel LEDs
ItemLEDStatusDefinition
1UIDSolid blueActivated
Flashing blue
ODeactivated
2NIC link
3NIC status
4Power supplySolid greenNormal
1
For servers equipped with onboard NIC ports
1
1
GreenNetwork link
ONo network link
Solid GreenLinked to network
Flashing greenNetwork active
ONo network activity
O
1 flash per sec = Remote management or
firmware upgrade in progress
4 flashes per sec = iLO manual reboot
sequence initiated
8 flashes per sec = iLO manual reboot
sequence in progress
System is o or power supply has failed.
Component identification13
System board components
ItemDescription
1FlexibleLOM connector
2Primary PCIe riser connector
3System maintenance switch
4iLO Service Port connector
5System battery
6NVMe connector port 4A
7Internal USB 30 connector
8
9x1 SATA port 4
10NVMe connector port 5A
11Front I/O connector
12Front USB 30 connector
13x1 SATA port 3
microSD card slot
1
Table Continued
14Component identification
ItemDescription
14Fan connector 7
15GPU power connector
16Fan connector 6
17x4 SATA port 2
18Fan connector 5
19TPM connector
20x1 SATA port 2
21Fan connector 4
22SATA management port
23x1 SATA port 1
24Fan connector 3
25x4 SATA port 1
26Fan connector 2
27Fan connector 1
28Drive backplane power connector
29NVMe connector port 3A
30NVMe connector port 2A
31NVMe connector port 1A
32Power connector for Standard or Flex Slot power supply
33Power connector for Flex Slot power supply
34Energy pack connector
35Sideband connector for Flex Slot power supply
36Chassis intrusion detection switch connector
37Chassis intrusion detection switch (optional)
38Smart Array modular controller connector
2
39Secondary PCIe riser connector
40Serial port connector
1
If the memory card connected to the microSD slot is not visible in Windows Device Manager, in the menu bar, click View > Show hiddendevice.
2
This connector is not available if the expansion board is installed in the secondary riser slot 3.
Component identification15
System maintenance switch descriptions
PositionDefaultFunction
1
S1
S2OReserved
S3OReserved
S4OReserved
1
S5
3
S61, 2,
S7OReserved
S8—Reserved
S9—Reserved
O
O
O
O = iLO security is enabled.
On = iLO security is disabled.
O = Power-on password is enabled.
On = Power-on password is disabled.
O = No function
On = Restore default manufacturing settings
S10—Reserved
S11—Reserved
S12—Reserved
1
To access the redundant ROM, set S1, S5, and S6 to On.
2
When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to
their manufacturing defaults.
3
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be
restored. For more information, see Secure Boot on page 127.
DIMM slot locations
DIMM slots are numbered sequentially (1 through 16). The supported AMP modes use the letter assignments for
population guidelines.
16Component identification
The arrow points to the front of the server.
DIMM label identification
To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use
the label to locate specific information about the DIMM.
ItemDescriptionExample
1Capacity
2Rank
3Data width on DRAM
4Memory generation
8 GB
16 GB
32 GB
64 GB
128 GB
1R = Single rank
2R = Dual rank
4R = Quad rank
8R = Octal rank
x4 = 4-bit
x8 = 8-bit
x16 = 16-bit
PC4 = DDR4
5Maximum memory speed
2133 MT/s
2400 MT/s
2666 MT/s
2933 MT/s
Table Continued
Component identification17
ItemDescriptionExample
6CAS latency
7
For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4
SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/support/DDR4SmartMemoryQS).
DIMM type
Processor and socket components
P = CAS 15-15-15
T = CAS 17-17-17
U = CAS 20-18-18
V = CAS 19-19-19 (for RDIMM, LRDIMM)
V = CAS 22-19-19 (for 3DS TSV LRDIMM)
Y = CAS 21-21-21 (for RDIMM, LRDIMM)
Y = CAS 24-21-21 (for 3DS TSV LRDIMM)
R = RDIMM (registered)
L = LRDIMM (load reduced)
E = Unbuered ECC (UDIMM)
Item
1Pin field
2Rail frame
3Carrier frame
4Processor
18Component identification
Description
Table Continued
ItemDescription
5Force frame
6Captive screws (Torx T-20)
Drive LEDs and buttons
Low profile LFF drive LED definitions
ItemLEDStatusDefinition
1Fault
\Locate
2Online
\Activity
Solid amberThe drive has failed.
Solid blueThe drive is operating normally and being identified by a
management application.
Flashing amber/blue
(1 flash per second)
Flashing amber
(1 flash per second)
Solid greenThe drive is online and has no activity.
Flashing green
(4 flashes per second)
Flashing green
(1 flash per second)
The drive has failed, or a predictive failure alert has been received for
this drive; it also has been identified by a management application.
A predictive failure alert has been received for this drive. Replace the
drive as soon as possible.
The drive is operating normally and has activity.
The drive is doing one of the following:
•Rebuilding
•Performing a RAID migration
•Performing a strip size migration
•Performing a capacity expansion
O
•Performing a logical drive extension
•Erasing
•Spare part activation
The drive is not configured by a RAID controller or a spare drive.
Component identification19
Hot-plug drive LED definitions
ItemLEDStatusDefinition
1LocateSolid blueThe drive is being identified by a host application.
Flashing blueThe drive carrier firmware is being updated or requires an update.
2Activity
ring
ONo drive activity
3Do not
remove
ORemoving the drive does not cause a logical drive to fail.
4Drive
status
Flashing green
Rotating greenDrive activity
Solid whiteDo not remove the drive. Removing the drive causes one or more of the logical
drives to fail.
Solid greenThe drive is a member of one or more logical drives.
The drive is doing one of the following:
•Rebuilding
•Performing a RAID migration
•Performing a strip size migration
•Performing a capacity expansion
•Performing a logical drive extension
•Erasing
•Spare part activation
Flashing amberThe drive is not configured and predicts the drive will fail.
Solid amberThe drive has failed.
OThe drive is not configured by a RAID controller or a spare drive.
Flashing amber/
green
NVMe SSD LED definitions
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing the device and
bus to complete and cease the signal/traic flow.
20Component identification
The drive is a member of one or more logical drives and predicts the drive will fail.
CAUTION: Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing. The Do not
remove LED flashes to indicate that the device is still in use. Removing the NVMe SSD before the device has
completed and ceased signal/traic flow can cause loss of data.
ItemLEDStatusDefinition
1LocateSolid blueThe drive is being identified by a host application.
Flashing blueThe drive carrier firmware is being updated or requires an update.
2Activity
ring
ONo drive activity
3Drive
status
Flashing green
Flashing amber/
Flashing amberThe drive is not configured and predicts the drive will fail.
Solid amberThe drive has failed.
Rotating greenDrive activity
Solid greenThe drive is a member of one or more logical drives.
The drive is doing one of the following:
•Rebuilding
•Performing a RAID migration
•Performing a stripe size migration
•Performing a capacity expansion
•Performing a logical drive extension
•Erasing
The drive is a member of one or more logical drives and predicts the drive will fail.
green
OThe drive is not configured by a RAID controller.
4Do not
remove
Flashing whiteThe drive ejection request is pending.
5PowerSolid greenDo not remove the drive. The drive must be ejected from the PCIe bus prior to
Solid whiteDo not remove the drive. The drive must be ejected from the PCIe bus prior to
removal.
OThe drive has been ejected.
removal.
Table Continued
Component identification21
ItemLEDStatusDefinition
Flashing greenThe drive ejection request is pending.
OThe drive has been ejected.
NVMe SSD button actions
ItemButtonAction
1Do Not Remove
2Power
Drive bay numbering
•LFF drive model
•SFF SAS/SATA drive model
Press to open the release lever.
Press to request PCIe ejection. Removal request can be denied by the:
•RAID controller (one or more of the logical drives could fail)
•Operating system
22Component identification
Drive numbering colorsDescription
Green8SFF SAS/SATA drives
Blue2SFF NVMe drives (optional)
Orange2SFF SAS/SATA drives (optional)
•SFF NVMe drive model
Drive numbering colorsDescription
Green8SFF NVMe drives
Blue2SFF NVMe drives (optional)
Orange2SFF SAS/SATA drives (optional)
PCIe expansion slot definitions
Slot
1
1
2PCIe 30HL, HH
4
3
1
2
3
4
TypeForm factorConnector link widthNegotiable link width
PCIe 30FL, FH
PCIe 30HL, HH
GPU can be supported only in slot 1.
FL, FH=Full length, full height
HL, HH=Half length, half height
Slot 3 is unavailable when a Smart Array type-a modular controller is installed in the system.
2
3
3
x1616, 8, 4, 1
x88, 4, 1
x1616, 8, 4, 1
Component identification23
PCIe slot description
ItemDescriptionDefinition
1PCI Express version
Each PCIe version corresponds to a specific data transfer rate
between the processor and peripheral devices. Generally, a
version update corresponds to an increase in transfer rate.
•PCIe 1.x
•PCIe 2.x
•PCIe 3.x
2Physical connector link width
3
Negotiable link widthThese numbers correspond to the maximum link bandwidth
The PCIe technology is under constant development. For the
latest information, see the PCI-SIG website.
PCIe devices communicate through a logical connection called
an interconnect or link. At the physical level, a link is composed
of one or more lanes. The number of lanes is written with an "×"
prefix with ×16 being the largest size in common use.
•×1
•×2
•×4
•×8
•×16
supported by the slot.
24Component identification
Fan bay numbering
The arrow points to the front of the server.
Component identification25
Operations
Removing the bezel
Procedure
1. Remove the Kensington security lock.
2. Remove the bezel.
a. Press the latch.
b. Open the bezel.
c. Detach the bezel from the latch ear.
Installing the bezel
Procedure
Install the bezel.
1.
a. Attach the bezel to the latch ear.
b. Press the latch.
c. Close the bezel.
26 Operations
2. Install the Kensington security lock.
Powering up the server
Procedure
Remove the bezel.
1.
Use one of the following methods to power up the server:
2.
•Press the Power On/Standby button.
•Use the virtual power button through iLO.
Install the bezel.
3.
Powering down the server
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.
Prerequisites
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data
and programs.
Procedure
Remove the bezel.
1.
2. To power down the server, use one of the following methods.
•Press and release the Power On/Standby button.
Operations27
This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS. If an
application stops responding, you can use this method to force a shutdown.
•Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters standby
mode.
3. Verify that the server is in standby mode by observing that the system power LED is amber.
Accessing the product rear panel
Procedure
1. Release the cable management arm.
Open the cable management arm.
2.
The cable management arm can be right-mounted or left-mounted.
28Operations
Extending the server from the rack
To perform this procedure, you will need a T-25 screwdriver.
NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the
server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable
management solution.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately
stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding
the server into the rack. The sliding rails could pinch your fingers.
Procedure
If installed,
1.
Power down the server.
2.
Disconnect all peripheral cables and power cords.
3.
4. Do the following:
a. Open the latches on both sides of the server.
b. If necessary, use a T-25 Torx screwdriver to loosen the shipping screws.
c. Slide the server out of the rack.
remove the bezel.
Operations29
5. Extend the server on the rack rails until the server rail-release latches engage.
Removing the server from the rack
WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment:
•Observe local occupational health and safety requirements and guidelines for manual material handling.
•Get help to lift and stabilize the product during installation or removal, especially when the product is not
fastened to the rails.
Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server
installations. If the server is installed higher than chest level, a third person may be required to help align the
server.
•Use caution when installing the server in or removing the server from the rack. The server is unstable when not
fastened to the rails.
Procedure
If installed,
1.
Power down the server.
2.
Extend the server from the rack.
3.
4. Remove the server from the rack. Press and hold both server rail-release latches while removing the server.
30Operations
remove the bezel.
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