HPE 829889-B21 Getting Started Guide
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Overview
Page 1
HPE ProLiant DL20 Generation9 (Gen9)
The dense and compact HPE ProLiant DL20 Gen9 Server powered by Intel Pentium, Core i3 and E3-1200v5 processors provides
a unique blend of
business requirements at an affordable price point.
Front View
1.
Access Panel
2.
Optical Drive
3.
Serial number/iLO information pull tab
4.
2 USB 2.0 connectors
5.
Health LED
6.
Front 2 Fan Assembly
7.
Power On/Standby button and system power LED button
8.
UID LED
9.
NIC status LED
10.
Hard Drive Bays
Rear View
1.
Expansion Slot 1, PCIe x 8
2.
Expansion Slot 2, PCIe x 16
3.
Redundant Power Supply (only on SFF Chassis)
4.
UID LED
5.
NIC Connector 2
6.
Video Connector
7.
NIC1/shared iLO connector
8.
USB 3.0 Connector
enterprise class capabilities & value. It offers outstanding configuration flexibility to cater to a wide variety of
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Overview
Page 2
Internal View
1.
Fan cage shown with 2 fans
2.
DDR4 DIMM slots. 4 slots
3.
(Under) Power supply (1x 290W power supply shown)
4.
Central Fan Assembly
5.
Internal USB 3.0 connector
6.
Embedded HPE Smart Array B140i controller
7.
PCIe Riser
8.
MicroSD card slot
9.
1 Processor, heatsink showing, with HP Smart Socket Guide
What's New
• New SMB SKU Offerings.
• New SSD offering.
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Standard Features
Page 3
in
i3 dual core processors. Choose one
Processor
Model
CPU
Cores
L3 Cache
Power
DDR4 Hz
G4400
3.3GHz
2
3MB
54W
2133
G4500
3.5GHz
2
3MB
51W
2133
i3-6100
3.7GHz
2
3MB
51W
2133
E3-1220v5
3.0GHz
4
8MB
80W
2133
E3-1225v5
3.3GHz
4
8MB
80W
2133
E3-1230v5
3.4GHz
4
8MB
80W
2133
E3-1240v5
3.5GHz
4
8MB
80W
2133
E3-1270v5
3.6GHz
4
8MB
80W
2133
E3-1280v5
3.7GHz
4
8MB
80W
2133
G4560
3.5GHz
2
3MB
54W
2400
i3-7300
4.0GHz
2
3MB
51W
2400
E3-1220v6
3.0GHz
4
8MB
72W
2400
E3-1225v6
3.3GHz
4
8MB
73W
2400
E3-1230v6
3.5GHz
4
8MB
72W
2400
E3-1240v6
3.7GHz
4
8MB
72W
2400
E3-1270v6
3.8GHz
4
8MB
72W
2400
E3-1280v6
3.9GHz
4
8MB
72W
2400
Chipset
Intel® C232 Chipset
NOTE: For more information regarding Intel® chipsets, please see the following
On System
HPE iLO (Firmware HPE iLO4 2.3) 4GB NAND
the iLO QuickSpecs.
Memory
Type:
DDR4 Unbuffered (UDIMM)
Unbuffered (UDIMM)
DIMM Slots Available
4
4 DIMM slots per processor; 2 channels per processor, 2 DIMMs per
channel
Maximum Capacity
(UDIMM)
64GB
(4 x 16GB UDIMM @2400MHz)
Memory Protection
ECC
Network Controller
NOTE: For more information regarding Intel Xeon processors, please see the following http://www.intel.com/xeon.
Intel® Xeon® processor E3-1200v5 quad core processor family is designed to deliver the best combination of performance, builtcapabilities, and cost-effectiveness. The product also supports Intel® Pentium® and Intel® Coreof the following processors based on the model:
One of the following
depending on model
frequency
URL: http://www.intel.com/products/server/chipsets/
Management Chipset
NOTE: 1GB USB user space configurable via UEFI and accessible via iLO. Read and learn more in
One of the following
depending on model
HPE Ethernet 1Gb 2-port 332i network Adapter or BCM5720.
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Standard Features
Page 4
The HPE ProLiant DL20 Gen9 server offers the customer a dual-port NIC standard with the option to
upgrade with a variety of networking options.
Expansion Slots
Dual side Low profile
Expansion
Slots #
Technology
Bus
Width
Connector
Width
Bus
Number
Form Factor
Notes
1
PCIe 3.0
X8
X8
Half
height
2
PCIe 3.0
X8
X8
Half
height
FlexibleLOM Riser
Expansion
Slots #
Technology
Bus
Width
Connector
Width
Bus
Number
Form Factor
Notes
1
Flexible LOM
x8
x8 Half
height
2 PCIe 3.0
x8
x8 Half
height
NOTE: This riser is mandatory for installing FlexibleLOMs.
GPU Riser
Expansion
Slots #
Technology
Bus
Width
Connector
Width
Bus
Number
Form Factor
Notes
1
2
PCIe 3.0
x16
x16
Half
height
NOTE: It is mandatory to choose one of the above risers.
Storage Controller
Entry Models
HPE Dynamic Smart Array B140i Controller
Base Models
HPE Dynamic Smart Array B140i Controller
Performance Models
HPE H240 FIO Smart Host Bus Adapter
more.
riser
NOTE: Bus Width data indicates the number of physical electrical lanes running to the connector.
length/half
length/full
length/half
length/full
One of the following
depending on model
length/full
NOTE: B140i provides support for up to 4 SATA drives, data transmission speeds up to 6Gb/s and
supports RAID 0, 1 & 5 on DL20 Gen9.
NOTE: H240 provides support for up to 4 SAS/SATA drives, data transmission speeds up to 12Gb/s
and supports RAID 0, 1 & 5 on DL20 Gen9.
NOTE: DL20 Gen9 also supports other controller options like P440; read additional option to know
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Standard Features
Page 5
Internal Storage
Optical Drive
Ships standard in Performance Models
Optional: DVD-ROM, DVD-RW
Optical Drives
Optional: DVD-ROM, DVD-RW
Hard Drives
None ship standard
Hard Drive Bays
4 SFF drive bays total with Optical Bay
2 LFF drive bays total with Optical Bay
NOTE: HPE ProLiant DL20 Gen9 server offers Hot plug LFF, Non hot plug LFF
for their server.
Maximum Internal
CAPACITY
CONFIGURATION
Hot Plug SFF SAS
8TB
4 x 2TB
Hot Plug SFF SATA
8TB
4 x 2TB
Hot Plug LFF SAS
20TB
2 x 10TB
Hot Plug LFF SATA
20TB
2 x 10TB
Hot Plug SFF SAS SSD
15.36TB
4 x 3.84TB
Hot Plug SFF SATA SSD
15.36TB
4 x 3.84TB
Hot Plug LFF SATA SSD
15.36TB
4 x 3.84TB
Non Hot Plug LFF SATA
8TB
2 x 4TB
Power Supply
HPE 290W FIO Power Supply
HPE 900W AC 240V DC Redundant Power Supply
HPE Entry-Level Power Supplies provide lower-cost options for customers trying to balance their need for
Devices
One of the following
depending on model
Storage
and SFF versions in CTO. The Optical Drive bay is available with both models.
NOTE: Drive cage changes are not supported.
NOTE: All Pre-configured Models come populated with some hard drive blanks
installed. Should the customer need additional hard drive blanks, they can order
more using either P/N 654961-B21: HPE SFF Gen9 Hard Drive Blank Kit or P/N
689745-B21: HPE LFF Gen9 Hard Drive Blank Kit or P/N 654963-B21: HPE
LFF Gen9 Hard Drive Blank kit. These part numbers for single HDD blanks
below are also provided should the customer require replacement HDD blanks
One of the following
depending on model
NOTE: HPE 900W Redundant Power Supply supports100VAC to 240VAC and also supports 240VDC.
enterprise class efficiency and reliability while maintaining lowest possible hardware costs. The above
mentioned Entry-Level power supply options have been designed specifically for HPE ProLiant DL20
Gen9 Server.
The HPE 290W FIO Power Supply is the standard, non-redundant AC power supply with 80Plus Silver
Certification. It features 92% power efficiency with a set of features optimized for the DL20 Gen9 rack
server.
The HPE 900W Gold (Redundant) AC/240V DC Power Input Module with Power Backplane can be
configured to support power redundancy in ProLiant servers that offer only a single power supply bay,
providing additional protection against power loss. With an 80 Plus Gold power efficiency rating (up to
92%), this power option helps to reduce operating expenses while protecting against trapped power
capacity in the data center. The power backplane option can support up to two (2) hot-plug AC power
input modules. This Redundant power supply option is only supported on DL20 Gen9 SFF chassis model.
All pre-configured servers ship with a standard 6-foot IEC C-13/C-14 jumper cord (A0K02A). This jumper
cord is also included with each standard AC power supply option kit.
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Standard Features
Page 6
To review the power requirements for your selected system, please use the HPE Power Advisor Tool
http://www.hpe.com/info/hppoweradvisor.
System Fans
Non-redundant
Redundant
1P model
3 fans
NA
NOTE:
redundant.
Interfaces
Video
1 rear video connector
USB
5 USB ports (standard)
Internal: 1x USB 3.0
Micro SD Slot
1 Micro SD
NOTE: The SD slot is not a hot-pluggable device. Customers should not attempt to plug an SD card into
the SD slot while the server is powered.
LOM Network Ports
2x1GbE ports
NOTE: Customers can upgrade to next generation network (10 GbE) by installing a FlexibleLOM riser.
Operating Systems
Software Support for
Microsoft Windows Server
Red Hat Enterprise Linux (RHEL)
SUSE Linux Enterprise Server (SLES)
VMware
ClearOS
NOTE: VMWare availability is dependent on General availability from the vendor. DL20 supports
VMWare 5.5U3 and 6.0 U1.
NOTE: ClearOS allows you to build a fully functional server that is just right for you at no upfront cost.
http://www.hpe.com/servers/clearos.
NOTE: For more information on the Hewlett Packard Enterprise Certified and Supported ProLiant
page.
Upgradeability
FlexibleLOM connector for 1 Gigabit or 10 Gigabit networking options
Up to 4 DIMM slots available for higher memory capacity
Up to 4SFF Drive bays or 2LFF Drive bays
HPE Smart Array or Smart HBA Controller
Redundant Power Supply
NOTE:
chassis with 290W PSU to 900W redundant power supply.
Industry Standard
UEFI (Unified Extensible Firmware Interface Forum)
PCIe 3.0 Compliant
PXE Support
WOL Support
One of the following
depending on model
and Virtualization
located at
DL20 has 3 fans, 2 front fan assemblies and 1 center fan assembly which ship standard, non-
Front: 2xUSB 2.0
Rear: 2xUSB 3.0
ProLiant Servers
One of the following
depending on model
It is available via CTO preload, Intelligent Provisioning or via download. For more information on
ClearOS, please visit
Servers for OS and Virtualization Software and latest listing of software drivers available for your server,
please visit our Support Matrix at: http://www.hpe.com/info/ossupport and our driver download
RPS is only compatible with DL20 SFF Chassis. Customer can upgrade from DL20 Gen9 on SFF
Compliance
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Standard Features
Page 7
Microsoft® Logo certifications
USB 3.0 Support
ASHRAE A3
NOTE: Refer to technical specifications section for more details.
Graphics
Integrated Matrox G200 video standard
• 256 MB DDR 3 with ECC (112 MB after ECC and video)
HPE NVIDIA Quadro M2000 GPU Module
NOTE: Install GPU riser option to support GPU card. A GPU enablement kit 811271-B21 is mandatory
to support GPU.
factory for your HPE ProLiant Gen9 Server.
Form Factor
1U Rack form factor
4SFF and 2LFF version:
1.70" (4.32cm) Height x 15.05" (38.22cm) Depth x 17.11" (43.46cm) Length
NOTE: Depth of the chassis is measured from rear to ear at 15.05". Depth from rear to bezel is 15.5".
On board graphics: Integrated Matrox G200 video standard
• 1280 x 1024 (32 bpp)
• 1920 x 1200 (16 bpp)
HP iLO 4 On System Management Memory
• 16 MB Flash
HPE Server
UEFI/Legacy ROM
Unified Extensible Firmware Interface (UEFI) is an industry standard that provides better manageability
and more secured configuration than the legacy ROM while interacting with your server at boot time. HPE
ProLiant Gen9 platform defaults to UEFI and can be factory or field configured for Legacy BIOS Boot
Mode.
NOTE: The UEFI System Utilities function is analogous to the HPE ROM-Based Setup Utility (RBSU) of
legacy BIOS. For more information, please visit http://www.hpe.com/servers/uefi.
UEFI enables numerous new capabilities specific to HPE ProLiant servers such as:
• Secure Boot
• Operating system specific functionality
• Support for > 2.2 TB (using GPT) boot drives
• USB 3.0 Stack
• Embedded UEFI Shell
• Mass Configuration Deployment Tool using RESTful API for iLO 4
• PXE boot support for IPv6 networks
• Boot support for option cards that only support a UEFI option ROM
• Network Stack configurations
NOTE: For UEFI Boot Mode, boot environment and OS image installations should be configured
properly to support UEFI.
NOTE: UEFI FIO Setting (758959-B22) can be selected to configure the system in Legacy mode in the
One of the following
depending on model
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Standard Features
Page 8
Embedded
HPE Integrated
(HPE iLO)
Monitor your servers for ongoing management, service alerting, reporting and remote
UEFI
Configure and boot your servers securely with industry standard Unified Extensible
Firmware Interface (UEFI). Learn more at http://www.hpe.com/servers/uefi.
RESTful API
RESTful API for iLO 4 is Redfish 1.0 conformance for simplified server management
http://www.hpe.com/info/restfulapi
Intelligent
Provisioning
Hassle free server and OS provisioning for 1 or few servers with Intelligent Provisioning.
Embedded
The Hewlett Packard Enterprise embedded remote support, when used with Insight
http://www.hpe.com/info/insightonline/explore
Server utilities
Smart Update
Optimize firmware and driver updates with Smart Update solutions including Smart
http://www.hpe.com/servers/smartupdatemanager.
HPE Systems
HPE SIM allows you to monitor the health of your HPE ProLiant Servers and HPE
http://www.hpe.com/servers/hpsim
Scripting Tool
Provision 1 to many servers using your own scripts to discover and deploy them with
http://www.hpe.com/servers/powershell
RESTful
RESTful Interface tool is a scripting tool to provision using RESTful API for iLO 4 to
at http://www.hpe.com/info/resttool.
HPE iLO Mobile
Enables the ability to access, deploy, and manage your server anytime from anywhere
visit: http://www.hpe.com/info/ilo/mobileapp.
HPE Insight
HPE Insight Online, available at no additional cost as part of your Hewlett Packard
http://www.hpe.com/info/insightonline/explore
Management
Lights-Out
Remote Support
management with HPE iLO. Learn more at http://www.hpe.com/info/ilo.
such as configuration and maintenance tasks based on modern industry
standards. Learn more at
.
Learn more at http://www.hpe.com/servers/intelligentprovisioning.
Online direct connect or HPE Insight Remote Support, allows HPE ProLiant servers to
transmit hardware events directly to Hewlett Packard Enterprise or a Hewlett Packard
Enterprise Authorized Partner for automated phone home support. Learn more
at
.
Update Manager (SUM) and Service Pack for ProLiant (SPP). Learn more
at
Insight Manager
(HPE SIM)
Integrity Servers, and also provides you with basic support for non-HPE servers.
HPE SIM also integrates with Smart Update Manager to provide quick and seamless
firmware updates. Learn more at
Scripting Tool Kit (STK) for Windows and Linux or Scripting Tools for Windows
PowerShell. Learn more at
http://www.hpe.com/servers/proliant/stk
or
discover and deploy servers at scale. Learn more
from select smartphones and mobile devices. For additional information please
Enterprise warranty or contractual support agreement with Hewlett Packard Enterprise,
Kit and
Windows
PowerShell
Interface Tool
Application
Online
is a personalized dashboard for simplified tracking of IT operations and support
information from anywhere, anytime. Learn more
at
.
.
.
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Standard Features
Page 9
Security
Power-on password
Serial interface control
Administrator's password
UEFI
TPM 1.2
TPM 2.0
APCI 2.0b
Warranty
This product is covered by a global limited warranty and supported by HPE Services and a worldwide
network of HPE Authorized Channel Partners resellers. Hardware diagnostic support and repair is available
year warranty; refer
parts. These parts fall into two categories: 1) Mandatory CSR parts are designed for easy replacement. A
for three years from date of purchase. Support for software and initial setup is available for 90 days from
date of purchase. Enhancements to warranty services are available through HPE Pointnext operational
services or customized service agreements. Hard drives have either a one year or three
to the specific hard drive QuickSpecs for details.
NOTE: Server Warranty includes 1-Year Parts, 1-Year Labor, 1-Year Onsite support with next business
day response. Warranty repairs may be accomplished through the use of Customer Self Repair (CSR)
travel and labor charge will result when customers decline to replace a Mandatory CSR part; 2) Optional
CSR parts are also designed for easy replacement but may involve added complexity. Customers may
choose to have Hewlett Packard Enterprise replace Optional CSR parts at no charge. Additional
information regarding worldwide limited warranty and technical support is available
at: http://h17007.www1.hpe.com/us/en/enterprise/servers/warranty/.
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Optional Features
Page 10
Embedded
iLO Essentials
HPE iLO Essentials is the preferred license for small and medium business that offers full
http://www.hpe.com/servers/iLO/essentials
iLO Scale-Out
HPE iLO Scale-Out is the preferred license built for web hosting, cloud service providers,
http://www.hpe.com/servers/iLO/scale-out
iLO Advanced
HPE iLO Advanced licenses offer smart remote functionality without compromise, for all
http://www.hpe.com/servers/iloadvanced
Server Management
HPE Insight
Control
HPE Insight Control, lets you deploy, migrate, monitor, remote control, and optimize your
http://www.hpe.com/info/insightcontrol
Rack and Power
HPE Rack and Power Infrastructure products and services create highly efficient and intelligent solutions
for existing or new IT
power protection and management, performance optimized data centers (PODs)
are looking for to help secure your long
changes in the industry. They deliver efficient, easy
provision infrastructure from entry to enterprise. As an industry leader, Hewlett Packard Enterprise
uniquely
Learn more at HPE Rack and Power Infrastructure
High Performance
HPE Cluster Platforms are specifically engineered, factory-integrated large-scale ProLiant clusters
optimized for High Performance Computing, with a choice of servers, networks and software. Operating
system options include speci
Server, as well as Microsoft Windows HPEC Server. A Cluster Platform Configurator simplifies ordering.
https://www.hpe.com/us/en/solutions/hpc-high-performance-computing/hpc-software.html
HPC Interconnects
NOTE: High Performance Computing (HPC) interconnect technologies are available for this server
under the HPE Cluster Platform product portfolio. These high
by
defined with a lot of flexibility with the help of configuration tools. Please visit the following URL to
configure HPEC Clusters with InfiniBand Interconn
https://www.hpe.com/info/hpc/solutions
Storage Software
Whether you're a large enterprise or a smaller business, Hewlett Packard Enterprise data protection and
recovery software will cost-effectively protect you against disaster and ensure business continuity.
Management
remote server management capabilities for small and medium business via the
Integrated Remote Console (IRC), virtual media, and e-mail based alerts. Learn more
about HPE iLO Essentials at
.
and high performance computing data centers, managing massive scale out
environments for the DL 100 and 10 series servers, not available for ML servers. This
license offers sophisticated scripting tools that provides remote access through Text
Console via SSH, Dynamic power capping, Email-based Alerting and proactive
notifications. For more information, visit
.
HPE ProLiant servers. The license includes the full integrated remote console, virtual
keyboard, video, and mouse (KVM), multi-user collaboration, console record and replay,
and GUI-based and scripted virtual media and virtual folders. You can also activate the
enhanced security and power management functionality. Learn more about HPE iLO
Advanced at
IT infrastructure through a single, simple management console. For more information,
see
.
.
Infrastructure
data centers. HPE Rack and Power infrastructure solutions – rack infrastructure,
-term IT success. These products are designed to help you react to
-to-use capabilities to manage, monitor, deploy and
positioned to address the key concerns of power, cooling, cable management and system access.
.
Clusters
ally priced offerings for Red Hat Enterprise Linux and SUSE Linux Enterprise
-speed interconnects are fully supported
Hewlett Packard Enterprise when they are part of these configure to order clusters. Solutions can be
ects:
.
– are the foundation you
is
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Optional Features
Page 11
ClearOS
HPE and ClearCenter will help you lower the cost of building on-premise solutions without sacrificing
security and ease of use. HPE ProLiant servers with ClearOS
operating system with an intuitive web based graphical user interface that provides a cloud
on- premise, and an Application Marketplace with over 100 apps and growing. Whether you’re starting out
or scaling, you decide what applications you need and pay as you grow.
One Config Simple
SCE is a guided self-service tool to help sales and non-technical people provide customers with initial
configurations in 3 to 5 minutes. You may then send the
your existing ordering processes. If you require "custom" rack configuration or configuration for products
not available in SCE, please contact
Authorized Partner for assistance. http://ocs.ext.hpe.com/.
give you a simple, secure, and affordable
-like experience
(SCE)
configuration on for configuration help, or use in
Hewlett Packard Enterprise Customer Business Center or an
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Service and Support
Page 12
HPE Support
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and stability.
Connect to Hewlett Packard Enterprise to help prevent
Services enable you to choose the right service level, length of coverage and response time as you
purchase your new server, giving you full entitlement to the support for need for your IT and business.
Connect your
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard
Enterprise. Achieve up to 77%
consolidated view of your enviro
automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care
Service customers will also benefit from proactive activities to help preven
optimization. All of these benefits are already available to you with your server storage and networking
products, securely connected to Hewlett Packard Enterprise support.
Recommended
Basic: HPE Foundation Care NBD, three-year Support Service
HPE Foundation Care Next Business Day connects you to Hewlett Packard Enterprise during business
hours for assistance on resolving issues
onsite response and software call back within two hours. In addition, Collaborative software support and
provides troubleshooting assistance on industry leading software running on your HPE server. Simplify
your support experience and make Hew
software problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4
Standard: HPE Foundation Care 24x7, three
HPE Foundation Care 24x7 gives you access to Hewlett Packard Enterprise 24 hours a day, seven days a
week for assistance on resolving issues. This service includes need based Hardware o
four hours. In addition, collaborative software support is included in this service that provides
troubleshooting assistance on industry leading software running on your HPE server. Simplify your support
experience and make Hewlett Pa
problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4
Optimized: HPE Proactive Care* with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to
Hewlett Packard Enterprise, Proactive Care helps prevent problems and maintai
personalized proactive reports with recommendations and advice. This service combines three years
proactive reporting and advice with our 24x7 coverage, four hour hardware response time when there is a
problem. This service als
(ISVs),
Parts and Materials
Hewlett Packard Enterprise will provide Hewlett Packard Enterprise-supported replacement parts and
materials necessary to maintain the covered hardware product in operating condition, including parts and
materials for available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetim
limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention servic
replaced by Hewlett Packard Enterprise due to malfunction.
Services
devices
Support
1- IDC 2 – HPE CSC reports 2014 - 2015
problems and solve issues faster. HPE Support
1
reduction in down time, near 100%2 diagnostic accuracy and a single
nment. By connecting, you will receive 24x7monitoring, pre-failure alerts,
t issues and increase
– This service features need based next business day hardware
lett Packard Enterprise your first call to help resolve hardware or
-8876ENW&cc=us&lc=en
-year Support Service
ckard Enterprise your first call to help resolve hardware or software
(Red Hat, VMWare, Microsoft, etc.) running on your HPE servers.
o includes collaborative software support for Independent Software Vendors
e and/or the maximum usage
e feature option applies only to Disk or eligible SSD/Flash Drives
nsite response within
-8876ENW&cc=us&lc=en
ns IT stability by utilizing
QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Service and Support
Page 13
Related Services
HPE Server Hardware Installation
Provides for the basic hardware installation of Hewlett Packard Enterprise branded servers, storage devices
and networking options to assist you in bringing your new hardware into operation in a timely and
professional manner.
https://www.hpe.com/h20195/V2/
HPE Installation and Startup Service
Provides for the installation and startup of Hewlett Packard Enterprise technology including BladeSystems,
C
HPE Virtual Connect modules (Ethernet and Fibre Channel), Ethernet network interconnects, and
InfiniBand, as well as the installation of one supported operating system type (Windows® or Linux).
HPE Technology Services Support Credits
Offer flexible services and technical skills to meet your changing IT demands. With a menu of service that is
tailored to suit your needs, you get additional resources and specialist skills to help you maintain peak
performance of your IT. Offered as annua
to your dynamic business.
HPE Education
Keep your IT staff trained making sure they have the right skills to deliver on your business outcomes. Book
on a class today and learn how to get the most from your technology
investment. http://www.hpe.com/ww/learn
HPE Support Center
The HPE Support Center is a personalized online support portal with access to information, tools and
experts to support Hewlett Packard Enterprise business products. Submit support cases online, chat with
Hewlett Packard Enterprise experts, access support resources or collaborate with peers.
Learn more
The Hewlett Packard Enterprise Support Center Mobile App* allows you to resolve issues yourself or
quickly connect to an agent for live support. Now, you can get access to personalized IT support any
anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a Hewlett
Packard Enterprise warranty, HPE Support Service or Hewlett Packard Enterprise contractual support
agreement.
*HPE Support Center Mobile
For more information:
Services
GetPDF.aspx/5981-9356EN.pdf
-Class enclosure, HPE ProLiant c-Class and Integrity server blades, storage blades, SAN switch blades,
l credits, you can plan your budgets while proactively responding
http://www.hpe.com/support/hpesc
App is subject to local availability.
http://www.hpe.com/services
where,
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