Hp Zhan 66 PRO 14 G2 User Manual

Maintenance and Service Guide

HP ZHAN 66 Pro 14 G2 Notebook PC

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C in the United States, other countries or both. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: April 2019

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

First Edition: December 2018

Document Part Number: L46755-002

Important Notice about Customer Self-Repair Parts

IMPORTANT:

CAUTION: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by applicable safety standards.

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 5

Right ....................................................................................................................................................................... 5

Left ......................................................................................................................................................................... 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

Touchpad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button, speakers, and ngerprint sensor ......................................................................................... 11

Special keys ....................................................................................................................................... 12

Hot keys (select products only) ......................................................................................................... 13

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display components ............................................................................................................................................ 18

Cable Kit ............................................................................................................................................................... 19

Bracket Kit ............................................................................................................................................................ 20

Mass storage devices ........................................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 23

Drive handling ................................................................................................................................... 24

Workstation guidelines ..................................................................................................................... 24

Electrostatic discharge information .................................................................................................................... 24

Generating static electricity .............................................................................................................. 25

Preventing electrostatic damage to equipment ............................................................................... 25

Personal grounding methods and equipment .................................................................................. 26

Grounding the work area ................................................................................................................... 26

Recommended materials and equipment ........................................................................................ 26

vii

Packaging and transporting guidelines .............................................................................................................. 27

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28

Component replacement procedures .................................................................................................................. 28

Preparation for disassembly ............................................................................................................. 28

Battery Safe mode ............................................................................................................................ 28

Bottom cover ..................................................................................................................................... 29

Memory modules ............................................................................................................................... 30

WLAN/Bluetooth combo card ............................................................................................................ 31

M.2 solid-state drive ......................................................................................................................... 33

Hard drive .......................................................................................................................................... 34

6 Removal and replacement procedures for authorized service provider parts .................................................... 36

Component replacement procedures .................................................................................................................. 36

Battery ............................................................................................................................................... 37

Speaker assembly ............................................................................................................................. 38

Fan ..................................................................................................................................................... 40

Heat sink ............................................................................................................................................ 41

Power/USB board .............................................................................................................................. 44

Touchpad assembly ........................................................................................................................... 45

Fingerprint sensor assembly ............................................................................................................ 46

Card reader board .............................................................................................................................. 48

RTC battery ........................................................................................................................................ 50

System board .................................................................................................................................... 52

Display assembly ............................................................................................................................... 55

Power connector cable ...................................................................................................................... 61

Keyboard/top cover ........................................................................................................................... 62

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 63

Using Computer Setup ......................................................................................................................................... 63

Starting Computer Setup .................................................................................................................. 63

Navigating and selecting in Computer Setup ................................................................................... 63

Restoring factory settings in Computer Setup ................................................................................. 63

Updating the BIOS ............................................................................................................................. 64

Determining the BIOS version ......................................................................................... 64

Downloading a BIOS update ........................................................................................... 64

Changing the boot order using the f9 prompt .................................................................................. 65

TPM BIOS settings (select products only) ........................................................................................................... 65

Using HP Sure Start (select products only) ......................................................................................................... 66

viii

8 Using HP PC Hardware Diagnostics ................................................................................................................ 67

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 67

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 68

Installing HP PC Hardware Diagnostics Windows ............................................................................. 68

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 68

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 69

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 69

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 69

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 70

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 70

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 70

9 Backing up, restoring, and recovering ........................................................................................................... 72

Backing up information and creating recovery media ........................................................................................ 72

Using Windows tools ......................................................................................................................... 72

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 72

Restoring and recovery ........................................................................................................................................ 73

Restoring, resetting, and refreshing using Windows tools .............................................................. 73

Recovering using HP Recovery media ............................................................................................... 73

Changing the computer boot order ................................................................................................... 73

10 Specications ............................................................................................................................................ 74

Computer specications ...................................................................................................................................... 74

35.6 cm (14.0 in) display specications .............................................................................................................. 75

Hard drive specications ..................................................................................................................................... 75

Solid-state drive specications ........................................................................................................................... 76

11 Statement of memory volatility .................................................................................................................. 77

Nonvolatile memory usage ................................................................................................................................. 79

Questions and answers ....................................................................................................................................... 81

Using HP Sure Start (select models only) ............................................................................................................ 82

12 Power cord set requirements ...................................................................................................................... 83

Requirements for all countries ............................................................................................................................ 83

Requirements for specic countries and regions ................................................................................................ 84

13 Recycling .................................................................................................................................................. 86

Index ............................................................................................................................................................. 87

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP ZHAN 66 Pro 14 G2 Notebook PC

Processors 8th generation, Intel® Core™ (15 W)

i7-8565U, 1.8 GHz/4.6 GHz, quad core turbo, 8 MB L3 cache; Intel UHD Graphics 620

i5-8265U, 1.6 GHz/3.9 GHz, quad core turbo, 6 MB L3 cache; Intel UHD Graphics 620

Graphics Supports HD decode, DX12, HDMI 1.4b up to 4K 30 Hz, HDCP 2.2 via DisplayPort

Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4K @ 30 Hz (DisplayPort 1) or 4K @ 30 Hz (DisplayPort 2)

Supports 3 independent displays when on the HP TB Dock 120 W (using USB-C); Max resolution = 4K @30 Hz (DisplayPort 1) or 4K @ 30 Hz (DisplayPort 2)

Integrated Intel UMA Graphics

Integrated with shared video memory (see Processors category)

Discrete graphics memory

NVIDIA® GeForce® MX250 with 2 GB of dedicated video memory

Supports CUDA, Optimus, PhysX, GPU Boost 2.0

Panel 35.6 cm (14.0 in), FHD (1920 × 1080), LED backlight, UWVA, IPS, slim, two WLAN antennas

220 nits, 45% CG, eDP

400 nits, 72% CG, eDP + PSR

Memory Two customer-accessible memory module slots supporting up to 32 GB of RAM

Supports dual-channel memory

PC4-2400, DDR4 SODIMMs

Supports the following congurations:

● 32768 MB (16384 × 2; dual channel)

● 16384 MB (16384 × 1)

● 16384 MB (8192 × 2; dual channel)

● 8192 MB (8192 × 1)

● 4096 MB (4096 × 1)

Cache Intel Optane 16 GB memory cache

Primary storage Supports the following SATA, 7 mm, 2.5-inch hard drives:

● 1 TB, 5400 rpm

● 500 GB, 7200 rpm

Table 1-1 Product components and their descriptions (continued)

Category Description

Primary M.2 storage Supports the following M.2 2280 solid-state drives:

● 512 GB, PCIe, NVMe, TLC

● 512 GB, PCIe, NVMe, value

● 256 GB, PCIe, NVMe, TLC

● 256 GB, PCIe, NVMe, value

● 128 GB, SATA, TLC

Fixed optical drive Supports external USB drive via power port

Audio/Visual Audio controls

Integrated dual-array microphone

Integrated camera (720p HD) (select models only)

Supports WDR (Wide Dynamic Range)

Headphone/microphone combo jack

RJ-45 (network) Realtek RTL8111HSH-GB (non-DASH)

S3/S4/S5 wake on LAN with embedded NIC

The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt™ Dock 120 W G2, and HP USB-C Mini Dock.

The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.

BIOS support RTXMAC for MAPT via in band

Wireless Wireless Personal Area Network (PAN) Bluetooth

Bluetooth® 5.0 supported using combo card

Wireless Local Area Network (WLAN)

Integrated WLAN options with dual antennas M.2 2230 socket MIPI/BRI):

● Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adapter (non-vPro)

WLAN antennas (congured at bottom of panel on all models)

Supports HP LAN-Wireless Protection (WLAN/LAN switching)

Supports HP Connection Optimizer

Support for Miracast

Supports Static BIOS SAR

Supports WoWLAN S3/S4 AC Mode

Media card reader Supports microSD™, SDHC™, SDXC™

Ports (Input/output) Hot plug/unplug and auto detect

2 Chapter 1 Product description

HDMI 1.4b

One USB 2.0 + powered port (left)

Table 1-1 Product components and their descriptions (continued)

Category Description

Two USB 3.1 Gen 1 ports (right)

One USB 3.1 Gen 1 Type-C port (PD + DP)

Audio-out (headphone)/audio-in (microphone) combo jack

RJ-45 (network)

Multi-pin AC port

Sensors Combo chip/accelerometer

Hall sensor

Docking HP Thunderbolt Dock 120 W G2

HP USB-C Dock G4

HP USB-C Universal Dock

HP USB-C Mini Dock

Keyboard/pointing devices

Power requirements Battery

Keyboard

Backlit and non-backlit, spill-resistant

Touchpad requirements

Microsoft Precision Touchpad Default Gestures support

FW PTP with Filter Driver

No Hybrid Mode Support

3-cell, 45 Wh, lithium polymer, soft pack, HP Long Life

HP Fast Charge Technology

AC adapters

65 W Smart AC adapter, right angle, 4.5 mm - EM

65 W straight USB Type-C AC adapter

Power cords

3 wire plug (C5), 1.0 m, conventional

Duckhead power cord (C5NS), 1.0 m

Duckhead (C5NS)

Security Security lock

Integrated ngerprint sensor (select models only)

TPM 2.0 (Inneon; soldered down)

Hardware enforced rmware protection: HP Hardware Root of Trust

Preboot authentication (password)

Operating system Operating system version

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows® 10

Preinstalled

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Pro 64 Chinese Market

Restore Media

Windows 10 Driver DVD

Certied

Microsoft WHQL

Web-only support

Windows 10 Enterprise 64

Serviceability End-user replaceable parts

AC adapter

M.2 solid-state drive

Hard drive

Memory module

WLAN module

4 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

combo jack

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

(3) HDMI port Connects an optional video or audio device, such as a high-

(4) RJ-45 (network) jack/status lights Connects a network cable.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

tracker, or smartwatch, and provides high-speed data transfer.

denition television, any compatible digital or audio component, or a high-speed High Denition Multimedia Interface (HDMI) device.

● Green (left): The network is connected.

● Amber (right): Activity is occurring on the network.

(5) USB Type-C power connector port, SuperSpeed

port, and DisplayPort connector

Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

– and –

Right 5

Table 2-1 Right-side components and their descriptions (continued)

Component Description

Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(6) Battery light When AC power is connected:

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● O: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

● O: The battery is not charging.

(7) Power connector Connects an AC adapter.

6 Chapter 2 Components

Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

(2) USB powered port Connects and supplies power to a USB device, such as a cell

phone, camera, activity tracker, optical drive, or smartwatch.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(4) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(5) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

Left 7

Display

Table 2-3 Display components and their descriptions

Component Description

(1) Internal microphones Record sound.

(2) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.

Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(3) Camera light (select products only) On: One or more cameras are in use.

(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 Components

Keyboard area

Touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts o power to the display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a power-saving

state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(5) Num lk light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)

device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all wireless devices are

o.

(7) Fn lock light On: The fn key is locked.

10 Chapter 2 Components

Button, speakers, and ngerprint sensor

Table 2-6 Button, speakers, and ngerprint sensor and their descriptions

Component Description

(1) Power button ● When the computer is o, press the button to turn on the computer.

● When the computer is on, press the button briey to initiate Sleep.

● When the computer is in the Sleep state, press the button briey to exit Sleep

(select products only).

● When the computer is in Hibernation, press the button briey to exit

Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of

unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Power meter icon and then select Power Options.

(2) Speakers (2) Produce sound.

(3) Fingerprint sensor (select

products only)

Allows a ngerprint logon to Windows, instead of a password logon.

▲ To use the ngerprint sensor, place your nger on the ngerprint sensor until

it reads your ngerprint.

Keyboard area 11

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with

another key. Such key combinations are called hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn+num

(6) num lk key Turns the embedded numeric keypad on and o when pressed in combination

lk is pressed, the keypad can be used like an external numeric keypad. Each key on

the keypad performs the function indicated by the icon in the upper-right corner of the key.

NOTE: If the keypad function is active when the computer is turned o, that

function is reinstated when the computer is turned back on.

with the fn key.

– or –

Turns the embedded numeric keypad on and o.

12 Chapter 2 Components

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲ Press the fn key, and then press one of the keys listed in the following table.

Table 2-8 Hot keys and their descriptions

Key Description

C Turns on scroll lock.

E Turns on the insert function.

R Breaks the operation.

S Sends a programing query.

W Pauses the operation.

Bottom

Table 2-9 Bottom components and their descriptions

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Bottom 13

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Table 2-10 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Components

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

Computer major components 15

Table 3-1 Computer major components and their descriptions

Item Description Spare part number

(1) Display panel assembly

NOTE: Display panels are not spared as a whole assembly. They are only spared at a

subcomponent level.

(2) Top cover/keyboard (includes cable)

No backlight, for use in the People’s Republic of China L51672-001

Backlit, for use in the People’s Republic of China L51671-001

(3) Touchpad (includes cable) L44580-001

(4) RTC battery L02772-001

(5) Power/USB board

NOTE: The power/USB board cable is available in the Cable Kit using spare part number

L44549-001.

(6) Speaker assembly L44554-001

(7) Fingerprint sensor assembly

NOTE: The ngerprint sensor cable is available in the Cable Kit using spare part number

L44549-001.

(8) Card reader board (includes cable)

NOTE: The card reader board cable is also available in the Cable Kit using spare part number

L44549-001.

not spared

L44578-001

L44516-001

L44579-001

(9) System board (includes integrated processor and replacement thermal material):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

For use in models with UMA graphics memory:

● Intel Core i7-8565U processor L52200-xxx

For use in models with discrete graphics memory:

● Intel Core i7-8565U processor L57502-xxx

● Intel Core i5-8265U processor L57501-xxx

(10) Power connector cable L01048-001

(11) Heat sink for use in models with UMA graphics (includes replacement thermal material) L44552-001

(12) Heat sink for use in models with discrete graphics (includes replacement thermal material) L62044-001

(13) WLAN module (Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo

Adaptor (non-vPro))

(14) Fan

For use in models with UMA graphics L44556-001

For use in models with discrete graphics L44555-001

L22634-001

(15) Memory modules (DDR4-2666):

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item Description Spare part number

16 GB 937438-850

8 GB 937236-850

4 GB L10598-850

(16) Battery (3 cell, 45 Wh) L32656-005

(17) M.2 solid-state drive:

512 GB, PCIe, TLC L51668-001

256 GB, PCIe L51667-001

256 GB, PCIe, locked L56460-001

256 GB, SATA-3, TLC L51666-001

128 GB, SATA-3, TLC L51665-001

128 GB, SATA-3, TLC, locked L56462-001

(18) Hard drive:

1 TB, 5400 rpm, 7 mm 762990-001

1 TB, 5400 rpm, 7 mm, locked L56463-001

500 GB, 7200 rpm, 7 mm 703267-001

(19) Bottom cover:

For use in models with UMA graphics L44558-001

For use in models with discrete graphics L64085-001

Computer major components 17

Display components

Table 3-2 Display components and their descriptions

Item Description Spare part number

(1) Display bezel L51661-001

(2) Display panel (raw):

220 nits, anti glare L51669-001

400 nits, anti glare L51670-001

400 nits, anti glare, lock L56461-001

400 nits, lock L64039-001

(3) Display/camera cable assembly L44563-001

(4) Camera module L44581-001

(5) WLAN antennas (dual antennas) L44584-001

(6) Hinge Kit (includes left and right hinges) L44566-001

(7) Display rear cover (includes wireless antennas) L44559-001

18 Chapter 3 Illustrated parts catalog

Cable Kit

Table 3-3 Cable Kit components and their descriptions

Item Description Spare part number

Cable Kit, includes the following parts: L44549-001

(1) Power/USB board cable

(2) Card reader board cable

(3) Fingerprint sensor cable

Cable Kit 19

Bracket Kit

Table 3-4 Bracket Kit components and their descriptions

Item Description Spare part number

Bracket Kit, includes the following parts: L44586-001

(1) Fingerprint sensor bracket

(2) USB Type-C port bracket

(3) RJ-45 bracket

20 Chapter 3 Illustrated parts catalog

Mass storage devices

Table 3-5 Mass storage devices and their descriptions

Item Description Spare part number

(1) Solid-state drive, M.2:

512 GB, PCIe, TLC L51668-001

256 GB, PCIe L51667-001

256 GB, PCIe, locked L56460-001

256 GB, SATA-3, TLC L51666-001

128 GB, SATA-3, TLC L51665-001

128 GB, SATA-3, TLC, locked L56462-001

16 GB, PCIe (Optane memory module) L51664-001

(2) Hard drive:

1 TB, 5400 rpm, 7 mm 762990-001

1 TB, 5400 rpm, 7 mm, locked L56463-001

500 GB, 7200 rpm, 7 mm 703267-001

Hard Drive Hardware Kit, includes the following parts: L44510-001

(3) Hard drive cover

(4) Hard drive cable

Mass storage devices 21

Miscellaneous parts

Table 3-6 Miscellaneous parts and their descriptions

Description Spare part number

AC adapters:

65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850

65 W, USB Type-C, wall mount, nPFC, 1.8 m L32392-001

Plastics Kit (includes ngerprint sensor insert, camera sponges, and display enclosure adhesive [right and left])

Screw Kit L44567-001

Power cord (3 pin, C5, black, conventional, 1.0 m) for use in the People’s Republic of China L19368-001

Power cord (3 pin, C5, black, duckhead, 1.0 m) for use in the People’s Republic of China L36823-001

Power cord (C5NS, duckhead) for use in the People’s Republic of China L50818-005

Cases:

HP Essential Backpack 679923-001

HP Essential Top Load Case 679921-001

HP Essential Messenger Bag 679922-001

Docking:

HP USB-C Universal Dock 935326-001

HP USB-C Mini Dock 935327-001

HP USB-C Dock G4 L16133-001

Mouse:

HP USB Laser Mouse 674318-001

HP Comfort Grip Wireless Mouse 691922-001

L44551-001

HP USB Travel Mouse 757770-001

USB Type-A to Type-C adapter L01957-001

HP Keyed Cable Lock 840158-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Tweezer

● Non-conductive, non-marking plastic tool

● Magnetic Phillips P1 screwdriver

● Magnetic Torx T8 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Tools required 23

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

24 Chapter 4 Removal and replacement procedures preliminary requirements

NOTICE: To prevent damage to the device when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or Styrofoam.

NOTE: As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 25

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are exible straps with a maximum of 1 MΩ ± 10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a maximum of 1 MΩ ± 10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

HP recommends the following materials and equipment to prevent static electricity:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ± 10% resistance

● Static-dissipative table or oor mats with hard tie to ground

26 Chapter 4 Removal and replacement procedures preliminary requirements

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ± 10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 27

5 Removal and replacement procedures for

Customer Self-Repair parts

IMPORTANT: The Customer Self-Repair program is not available in all locations. Installing a part not

supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 18 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer

Battery Safe mode

Before removing internal components, you must place the computer in Battery Safe mode. This mode avoids short-circuits or system malfunction by removing power from internal components.

To place the computer in Battery Safe mode, follow these steps:

1. With the computer turned o and AC adapter connected, press the following key and button

combination: Windows key + Backspace key + Power button.

2. Turn the computer on to initiate Battery Safe mode.

3. After the computer powers o, disconnect the AC adapter.

In Battery Safe mode, the power button will not turn the computer on if the AC adapter is not connected.

To disengage Battery Safe mode, plug in the AC adapter and press the power button.

28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Bottom cover

Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover for use in models with UMA graphics L44558-001

Bottom cover for use in models with discrete graphics L64085-001

Before removing the bottom cover, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

Remove the bottom cover:

1. Remove the two Phillips M2.0×5.0 screws (1) that secure the bottom cover to the computer.

2. Loosen the ve captive Phillips screws (2).

3. Starting under the display, use a non-conductive, non-marking tool to pry the cover up (1), lift the rear

of the cover to disengage it from the computer (2), and then remove the bottom cover from the computer (3).

Reverse these procedures to install the bottom cover.

Component replacement procedures 29

Memory modules

Table 5-2 Memory modules descriptions and part numbers

Description Spare part number

Memory module, 16 GB 937438-850

Memory module, 8 GB 937236-850

Memory module, 4 GB L10598-850

IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS from

www.hp.com.

Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.

Before removing the memory module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory

module slot.

Reverse this procedure to install a memory module.

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WLAN/Bluetooth combo card

The computer uses a card that provides both WLAN and Bluetooth functionality.

Table 5-3 WLAN module description and part number

Description Spare part number

Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L22634-001

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.

2. Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the computer. (The edge of

the module opposite the slot rises away from the computer.)

Component replacement procedures 31

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

M.2 solid-state drive

Table 5-4 Solid-state drive descriptions and part numbers

Description Spare part number

512 GB, PCIe, TLC L51668-001

256 GB, PCIe L51667-001

256 GB, PCIe, locked L56460-001

256 GB, SATA-3, TLC L51666-001

128 GB, SATA-3, TLC L51665-001

128 GB, SATA-3, TLC, locked L56462-001

16 GB, PCIe (Optane memory module) L51664-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the solid-state drive:

1. Remove the Phillips M2.0×2.5 screw (1) that secures the solid-state drive to the computer.

2. Remove the solid-state drive (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 33

Hard drive

Table 5-5 Hard drive descriptions and part numbers

Description Spare part number

Hard drive, 1 TB, 5400 rpm, 7 mm 762990-001

Hard drive, 1 TB, 5400 rpm, 7 mm, locked L56463-001

Hard drive, 500 GB, 7200 rpm, 7 mm 703267-001

Hard Drive Hardware Kit (includes hard drive cover and connector) L44510-001

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the hard drive:

1. Release the ZIF connector (1), and then disconnect the hard drive cable from the system board (2).

2. Remove the two Phillips M2.0×4.0 screws (3) that secure the hard drive to the computer.

3. Use the tab to lift the hard drive from the bay (4).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips

M3.0×3.0 screws (2) that secure the cover to the drive, and then lift the cover o the drive (3).

Reverse these procedures to install a hard drive.

Component replacement procedures 35

6 Removal and replacement procedures for

authorized service provider parts

IMPORTANT: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

There are as many as 38 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.

36 Chapter 6 Removal and replacement procedures for authorized service provider parts

Battery

Table 6-1 Battery description and part number

Description Spare part number

Battery, 3 cell, 45 Wh L32656-005

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

Remove the battery:

1. Remove the two Phillips M2.0×4.0 screws (1) that secure the battery to the computer.

2. Lift the top of the battery (2), and then use a tool to push the tab back on the bottom left of the battery

(3).

3. Lift the battery out of the computer (4).

Reverse this procedure to install the battery.

Component replacement procedures 37

Speaker assembly

Table 6-2 Speaker assembly description and part number

Description Spare part number

Speaker assembly L44554-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the speaker assembly:

1. Disconnect the antennas from the WLAN module (1).

2. Remove the antenna cables from the routing channel in the left speaker (2).

3. Disconnect the display cable from the system board ZIF connector (3), and then remove the cable from

the routing channel in the right speaker (4).

4. Disconnect the speaker cable from the system board (1).

5. Remove the two Phillips M2.0×5.5 screws (2) that secure the speakers to the computer.

38 Chapter 6 Removal and replacement procedures for authorized service provider parts

6. Lift the tab (3), and then remove the speakers from the computer (4).

Reverse this procedure to install the speaker assembly.

Component replacement procedures 39

Fan

Table 6-3 Fan description and part number

Description Spare part number

Fan for use in models with UMA graphics L44556-001

Fan for use in models with discrete graphics L44555-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are aected by high external temperatures, system power consumption, power management/battery conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill.

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips M2.0×4.0 screws (2) that secure the fan to the computer.

3. Lift the fan out of the computer (3).

Reverse this procedure to install the fan.

40 Chapter 6 Removal and replacement procedures for authorized service provider parts

Heat sink

NOTE: All heat sink spare part kits include replacement thermal material.

Table 6-4 Heat sink descriptions and part numbers

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the heat sink:

1. To remove the heat sink on models with discrete graphics memory:

Description Spare part number

Heat sink for use in models with UMA graphics L44552-001

Heat sink for use in models with discrete graphics L62044-001

a. In the order indicated on the heat sink, loosen the six captive Phillips screws (1) that secure the

heat sink to the system board.

b. Lift the heat sink from the system board (2).

Component replacement procedures 41

c. Thoroughly clean thermal material from the surfaces of the system board components (1) (3) and

the heat sink (2) (4) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material.

2. To remove the heat sink on models with UMA graphics memory:

a. In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the

heat sink to the system board.

b. Lift the heat sink from the system board (2).

42 Chapter 6 Removal and replacement procedures for authorized service provider parts

c. Thoroughly clean thermal material from the surfaces of the system board component (1) and the

heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material.

Reverse this procedure to install the heat sink.

Component replacement procedures 43

Power/USB board

Table 6-5 Power/USB board and cable descriptions and part numbers

Description Spare part number

Power/USB board L44578-001

Power/USB board cable (included in Cable Kit) L44549-001

Before removing the power/USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the power/USB board:

1. Disconnect the cable from the ZIF connector on the power/USB board (1).

2. Remove the two Phillips M2.0×4.0 screws (2) that secure the board to the computer.

3. Lift the rear of the board up, and then pull the board away from the connector and out of the computer

to remove it (3).

Reverse this procedure to install the power/USB board.

44 Chapter 6 Removal and replacement procedures for authorized service provider parts

Touchpad assembly

Table 6-6 Touchpad assembly description and part number

Description Spare part number

Touchpad assembly (includes cable) L44580-001

Before removing the touchpad assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the touchpad assembly:

1. Disconnect the cable from the ZIF connector on the touchpad (1).

2. Lift the cable to remove it from the adhesive that secures it to the touchpad (2).

3. Lift the silver tape from the touchpad (3).

4. Remove the six broad head Phillips M2.0×2.0 screws (4) that secure the touchpad to the computer.

5. Lift the touchpad out of the computer (5).

Reverse this procedure to install the touchpad assembly.

Component replacement procedures 45

Fingerprint sensor assembly

Table 6-7 Fingerprint sensor assembly, bracket, cable, and insert descriptions and numbers

Description Spare part number

Fingerprint sensor assembly L44516-001

Fingerprint sensor bracket (included in Bracket Kit) L44586-001

Fingerprint sensor cable (included in the Cable Kit) L44549-001

Fingerprint sensor insert (included in Plastics Kit; for use in models without a ngerprint sensor) L44551-001

Before removing the ngerprint sensor assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the following components:

a. Bottom cover (Bottom cover on page 29).

b. Battery (Battery on page 37).

c. Hard drive (Hard drive on page 34)

Remove the ngerprint sensor assembly:

1. Disconnect the cable from the ZIF connector on the ngerprint sensor (1).

2. Slide the bracket toward the inside of the computer, and then lift it o the ngerprint sensor board (2).

TIP: A tool may be required to push and disengage the bracket.

46 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. From the top of the computer, push the ngerprint sensor up (1) to disengage, and then remove it (2).

Reverse this procedure to install the ngerprint sensor assembly.

Component replacement procedures 47

Card reader board

Table 6-8 Card reader board description and part number

Description Spare part number

Card reader board assembly (includes cable)

NOTE: The card reader board cable is also available in the Cable Kit using spare part number

L44549-001.

L44579-001

Before removing the card reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the card reader board:

1. Remove the two Phillips M2.0×2.0 screws (1) that secure the card reader board to the computer.

2. Lift the board up so you can access the connectors underneath (2).

3. Disconnect the card reader board cable from the card reader board ZIF connector (1).

4. Disconnect the RTC battery from the card reader board (2).

48 Chapter 6 Removal and replacement procedures for authorized service provider parts

5. Lift the card reader board out of the computer (3).

Reverse this procedure to install the card reader board.

Component replacement procedures 49

RTC battery

Table 6-9 RTC battery description and part number

Description Spare part number

RTC battery L02772-001

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Remove the RTC battery:

NOTE: The RTC battery connector is located on the bottom of the card reader board.

1. Remove the two Phillips M2.0×2.0 screws (1) that secure the card reader board to the computer.

2. Lift the board up so you can access the connectors underneath (2).

3. Disconnect the RTC battery from the card reader board (1).

50 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. Lift the battery to disengage it from the adhesive that secures it to the computer (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures 51

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

Table 6-10 System board descriptions and part numbers

Description Spare part number

Intel Core i5-8265U processor for use in models with UMA graphics memory L52200-xxx

Intel Core i7-8565U processor for use in models with discrete graphics memory L57502-xx1

Intel Core i5-8265U processor for use in models with discrete graphics memory L57501-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the following components:

a. Bottom cover (Bottom cover on page 29).

b. Battery (Battery on page 37)

c. Fan (Fan on page 40)

When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board:

● Memory modules (Memory modules on page 30)

● WLAN/Bluetooth module (WLAN/Bluetooth combo card on page 31)

● M.2 solid-state drive (M.2 solid-state drive on page 33)

● Heat sink (Heat sink on page 41)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Power connector cable

(2) Antennas from WLAN module (select models only)

(3) Speaker cable

(4) Display cable (ZIF)

(5) USB cable from USB/power board (ZIF)

(6) Keyboard cable (ZIF)

(7) Card reader cable (ZIF)

(8) Touchpad cable (ZIF)

52 Chapter 6 Removal and replacement procedures for authorized service provider parts

(9) Keyboard backliight cable (ZIF)

(10) Fingerprint sensor cable (ZIF)

(11) Hard drive cable (ZIF)

2. Remove the two Phillips M2.0×2.5 screws (1) that secure the system board to the computer.

3. Remove the four Phillips M2.0×4.0 screws (2) that secure the system board to the computer.

4. Lift the bracket from atop the USB-Type C port (3).

5. Remove the RJ-45 cover from the system board (4).

The USB bracket and RJ-45 cover are available in the Bracket Kit using spare part number L44586-001.

Component replacement procedures 53

6. Rotate the right side of the system board upward (1).

7. Pull the system board away from the connectors on the side of the chassis to remove it from the

computer (2).

Reverse this procedure to install the system board.

54 Chapter 6 Removal and replacement procedures for authorized service provider parts

Display assembly

Before disassembling the display assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

Disassemble the display assembly:

TIP: You can remove the bezel, display panel, and camera with or without removing the display assembly

from the computer. Steps 1 - 10 show how to remove these components with the display assembly attached to the computer. Removing the remaining subcomponents requires that you remove the display assembly from the computer.

1. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and the bottom (3) of the

bezel until it disengages from the display enclosure.

2. Remove the display bezel (4).

The bezel is available using spare part number L51661-001.

3. If it is necessary to remove or replace the display panel, use a tweezer to grasp the end of the two pieces

of tape that secure the bezel to the display enclosure (1). The tape is positioned under the left and right sides of the display panel.

4. Working up the side of the display panel, pull the tape out from behind both the left and right sides of

the panel (2). You must pull the tape multiple times before it is completely removed.

Component replacement procedures 55

5. Lift the display panel o the display enclosure (3).

Display panels are available using the following spare part numbers:

L51669-001: 220 nits, anti glare

L51670-001: 400 nits, anti glare

L56461-001: 400 nits, anti glare, locked

L64039-001: 400 nits, locked

6. Use the following steps to install a display panel:

a. Remove the backing from the bottom of the new tape to install in the display enclosure (1).

b. Install the tape onto the left and right sides of the enclosure (2).

c. Remove the backing from the top of the installed tape (3).

56 Chapter 6 Removal and replacement procedures for authorized service provider parts

d. Rotate the panel into place in the display enclosure.

7. Rotate the display panel onto the keyboard (1) to gain access to the display cable connector on the back

of the panel.

8. Lift the tape from atop the connector on the display panel (2), and then disconnect the cable from the

panel (3).

9. Remove the panel.

Component replacement procedures 57

10. If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and

then peel the silver tape up to remove the module from the enclosure (2).

The HD camera is available using spare part number L44581-001.

11. If it is necessary to remove the display assembly from the computer:

a. Disconnect the antennas from the WLAN module (1).

b. Remove the antenna cables from the routing channel in the speaker (2).

c. Disconnect the display cable from the system board ZIF connector (3), and then remove the cable

from the routing channel in the left speaker (4).

d. Remove the four Torx T8 2.5×4.0 screws (1) that secure the display assembly to the computer.

58 Chapter 6 Removal and replacement procedures for authorized service provider parts

e. Separate the display from the computer (2).

12. If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head

M2.5×2.5 screws (1) and the Phillips M2.0×4.0 screw (2) from the bottom of each hinge.

13. Lift the hinges from the enclosure (3).

The display hinges are available using spare part number L44566-001.

Component replacement procedures 59

14. If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the

enclosure (1), and then peel the antennas and remove them from the display enclosure (2).

WLAN antennas are available using spare part number L44584-001.

15. If it is necessary to remove or replace the display/camera cable, use the following steps:

a. Disconnect the cable from the ZIF connector on the camera module (1).

b. Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2),

and then remove the cable from the enclosure (3).

Reverse this procedure to reassemble the display assembly.

60 Chapter 6 Removal and replacement procedures for authorized service provider parts

Power connector cable

Table 6-11 Power connector cable description and part number

Description Spare part number

Power connector cable L01048-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 28).

2. Place the computer in Battery Safe mode (Battery Safe mode on page 28).

3. Remove the bottom cover (Bottom cover on page 29).

4. Remove the battery (Battery on page 37).

5. Remove the display (Display assembly on page 55).

Remove the power connector cable:

1. Disconnect the cable from the system board (1).

2. Use a tool (2) to lever the connector up and out of the computer (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures 61

Keyboard/top cover

The top cover with keyboard remains after removing all other spared parts from the computer.

Table 6-12 Keyboard/top cover descriptions and part numbers

Description Spare part number

Keyboard/top cover, no backlight, for use in the People’s Republic of China L51672-001

Keyboard/top cover, backlit, for use in the People’s Republic of China L51671-001

62 Chapter 6 Removal and replacement procedures for authorized service provider parts

7 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

To exit Computer Setup, choose one of the following methods:

● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and

then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 63.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Using Computer Setup 63

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 63.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 64.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 63.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 65

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.

66 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 67.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Select HP PC Hardware Diagnostics Windows.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-

screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 67

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,

double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 69.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem:

▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.

The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

68 Chapter 8 Using HP PC Hardware Diagnostics

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 69.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB ash drive:

Using HP PC Hardware Diagnostics UEFI 69

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

70 Chapter 8 Using HP PC Hardware Diagnostics

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 72).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 72).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool

(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to

create recovery media (select products only) on page 72).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 72).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

To download the tool:

▲ Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using the Cloud Recovery Tool (Windows 10, 7)."

72 Chapter 9 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 72.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery

media (select products only) on page 72.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Restoring and recovery 73

10 Specications

Computer specications

Table 10-1 Computer specications

Metric U.S.

Dimensions

Depth 237.70 mm 9.36 in

Width 324.20 cm 12.76 in

Height 17.95 cm 0.71 in

Weight

M.2 SSD models 1.6 kg 3.53 lbs

Hard drive models 1.7 kg 3.75 lbs

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W

Operating current 4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft

Shock

Operating 125 g, 2 ms, half-sine

Nonoperating 200 g, 2 ms, half-sine

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range

of temperatures.

74 Chapter 10 Specications

35.6 cm (14.0 in) display specications

Table 10-2 Display specications

Metric U.S.

Active diagonal size 35.6 cm 14.0 in

Resolution 1366 × 768 (HD)

1920 × 1080 (FHD)

Surface treatment Anti-glare

Brightness 220 nits (typical)

Viewing angle SVA (HD)

UWVA (FHD)

Backlight LED

Display panel interface eDP

Hard drive specications

Table

10-3 Hard drive specications

1 TB* 500 GB*

Dimensions

Height 7.0 mm 7.0 mm

Width 70 mm 70 mm

Weight 115 g 101 g or 95 g

Interface type SATA SATA

Transfer rate 100 MB/sec 100 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.4 ms 3 ms

Average 10 ms 13 ms

Maximum 12 ms 24 ms

Logical blocks 1,938,921,461 1,048,576,000

Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

35.6 cm (14.0 in) display specications 75

Solid-state drive specications

Table 10-4 Solid-state drive specications

128 GB* 256 GB* 512 GB*

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Transfer rate

Sequential read up to 2150 MB/sec up to 2150 MB/sec up to 2150 MB/sec

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1260 MB/sec up to 1550 MB/sec up to 1550 MB/sec

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Interface type SATA-3 PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296 1,000,215,216

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

76 Chapter 10 Specications

11 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered o and the hard drive has been removed.

HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile memory. Use the steps below to remove personal data from the computer, including the nonvolatile memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this

chapter.

Current BIOS steps

1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.

Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended.

conguration.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.

The computer will reboot.

c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select

Yes to restore security level defaults.

The computer will reboot.

e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu.

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities

under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed.

h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the

warning message.

The computer will reboot.

i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,

and then select Shutdown.

k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint sensor,

one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject.

l. Remove all power and system batteries for at least 24 hours.

2. Complete one of the following:

● Remove and retain the storage drive.

– or –

● Clear the drive contents by using a third party utility designed to erase data from an SSD.

– or –

● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option

steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Select the Security menu and scroll down to the Utilities menu.

c. Select Hard Drive Utilities.

d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and

then follow the on-screen instructions to continue.

78 Chapter 11 Statement of memory volatility

Nonvolatile memory usage

Table 11-1 Nonvolatile memory usage

Nonvolatile Memory Type Amount (Size)

HP Sure Start ash (select models only)

Real Time Clock (RTC) battery backed-up CMOS conguration memory

8 MBytes No Yes Provides

256 Bytes No Yes Stores system

Does this memory store customer data?

Does this memory retain data when power is removed?

What is the purpose of this memory?

protected backup of critical System BIOS code, EC rmware, and critical computer conguration data for select platforms that support HP Sure Start.

For more information, see Using HP

Sure Start (select models only) on page 82.

date and time and noncritical data.

How is data input into this memory?

Data cannot be written to this device via the host processor. The content is managed solely by the HP Sure Start Embedded Controller.

RTC battery backed-up CMOS is programmed using the Computer Setup (BIOS), or changing the Microsoft Windows date & time.

How is this memory write-protected?

This memory is protected by the HP Sure Start Embedded Controller.

This memory is not writeprotected.

Controller (NIC) EEPROM

DIMM Serial Presence Detect (SPD) conguration data

System BIOS 9 MBytes Yes Yes Stores system

64 KBytes (not customer accessible)

256 Bytes per memory module, 128 Bytes programmable (not customer accessible)

No Yes Stores NIC

conguration and NIC

rmware.

No Yes Stores memory

module information.

BIOS code and computer conguration data.

NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS.

DIMM SPD is programmed by the memory vendor.

System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Conguration data and settings are input using the Computer Setup (BIOS) or a custom utility.

A utility is required to write data to this memory and is available from the NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional.

Data cannot be written to this memory when the module is installed in a computer. The specic write-protection method varies by memory vendor.

NOTE: Writing data to

this ROM in an inappropriate manner can render the computer nonfunctional.

A utility is required for writing data to this memory and is available on the HP website; go to

http://www.hp.com/

Nonvolatile memory usage 79

Table 11-1 Nonvolatile memory usage (continued)

Nonvolatile Memory Type Amount (Size)

Intel Management Engine Firmware (present only in select Elite or Z models. For more information, go to

http://www.hp.com/ support. Select

Find your product, and then

follow the onscreen instructions.)

Bluetooth ash (select products only)

1.5 MBytes or 7 MBytes

2 Mbit No Yes Stores

Does this memory store customer data?

Yes Yes Stores

Does this memory retain data when power is removed?

What is the purpose of this memory?

Management Engine Code, Settings, Provisioning Data and iAMT third-party data store.

Bluetooth conguration and rmware.

How is data input into this memory?

Management Engine Code is programmed at the factory. Code is updated via Intel secure rmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space.

Bluetooth ash is programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.

How is this memory write-protected?

support. Select Find your

product, and then follow

the on-screen instructions.

The Intel chipset is congured to enforce hardware protection to block all direct read/write access to this area. An Intel utility is required for updating the rmware. Only rmware updates digitally signed by Intel can be applied using this utility.

A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the ash requires an upgrade.

802.11 WLAN EEPROM

Camera (select products only)

Fingerprint sensor (select products only)

4 Kbit to 8 Kbit No Yes Stores

conguration and calibration data.

64 Kbit No Yes Stores camera

conguration and rmware.

512 KByte ash Yes Yes Stores

ngerprint templates.

802.11 WLAN EEPROM is programmed at the factory. Tools for writing data to this memory are not made public.

Camera memory is programmed using a utility from the device manufacturer that can be run from Windows.

Fingerprint sensor memory is programmed by user enrollment in HP ProtectTools Security Manager.

A utility is required for writing data to this memory and is typically not made available to the public unless a rmware upgrade is necessary to address a unique issue.

Only a digitally signed application can make the call to write to the ash.

80 Chapter 11 Statement of memory volatility

Questions and answers

1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and

answer 6 for steps to securely erase data.

Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Select Main, and then select Apply Factory Defaults and Exit.

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?

The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform rmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality.

Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and conguration settings and to change the conguration of your computer before an OS is loaded. BIOS provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also contains basic system diagnostics.

The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to initialize the computer’s hardware before loading and executing the OS; the run-time environment allows the loading and execution of software programs from storage devices to provide more functionality, such as advanced hardware diagnostics (with the ability to display more detailed system information) and advanced rmware management and recovery software.

HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

3. Where does the UEFI BIOS reside?

The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.

4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory

module? How would this data be written?

The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module is not installed in a computer. Various third-party tools are available to read SPD memory.

5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?

This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer conguration data.

6. How can the BIOS security be reset to factory defaults and data erased?

Questions and answers 81

IMPORTANT: Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Select Main, and then select Reset Security to Factory Defaults.

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

7. How can the Custom Secure Boot Keys be reset?

Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys. You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure Boot Keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen

instructions.

c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and

then follow the on-screen instructions to continue.

Using HP Sure Start (select models only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.

82 Chapter 11 Statement of memory volatility

12 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125

or 250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 83

Requirements for specic countries and regions

Table 12-1 Power cord requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

84 Chapter 12 Power cord set requirements

Table 12-1 Power cord requirements for specic countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on each element.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must

be on each element. Corset approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,

and wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

Requirements for specic countries and regions 85

13 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

86 Chapter 13 Recycling

Index

AC adapter, spare part numbers 22 antennas

disconnecting 31 audio, product description 2 audio-out (headphone)/audio-in

(microphone) combo jack, identifying 5

backup, creating 72 backups 72 battery

removing 37

spare part number 37 battery light 6 BIOS

determining version 64

downloading an update 64

updating 64 Bluetooth card

spare part number 31 Bluetooth label 14 boot order

changing using the f9 prompt

65 boot order, changing 73 bottom cover

removing 29 spare part number 17, 29

Bracket Kit

contents 20 spare part number 20

buttons

left touchpad 9 power 11 right touchpad 9

Cable Kit

contents 19 spare part number 19

cache

product description 1

camera 8

identifying 8

product description 2 camera light, identifying 8 camera module

spare part number 18 caps lock light, identifying 10 card reader board

removal 48

spare part number 16, 48 cautions

electrostatic discharge 24 components

bottom 13

display 8

keyboard area 9

left side 7

right side 5 Computer Setup

navigating and selecting 63

restoring factory settings 63

starting 63 computer setup 63 computer specications 74 connector, power 6

display assembly

removal 55

spare part numbers 18, 55 display bezel

spare part numbers 18 display components 8 display panel

product description 1 display rear cover

spare part number 18 display specications 75 docking

product description 3 drive light, identifying 7

electrostatic discharge (ESD) 24

preventing damage 25

embedded numeric keypad,

identifying 12

esc key, identifying 12

fan

removing 40 spare part number 16

ngerprint sensor assembly

removal 46

spare part number 16, 46 ngerprint sensor, identifying 11 fn key, identifying 12 fn lock light, identifying 10

graphics, product description 1 grounding methods 26 guidelines

packaging 27

transporting 27

workstation 24

hard drive

product description 1

removing 34

spare part numbers 17, 21, 34

specications 75 Hard Drive Hardware Kit

spare part number 21, 34 HDMI port, identifying 5 heat sink

removal 41

spare part number 16 Hinge Kit

spare part number 18 hot keys

break 13

insert 13

pause 13

programming query 13

scroll lock 13 hotkeys, using 13

Index 87

HP PC Hardware Diagnostics UEFI

downloading 69 starting 69 using 68

HP PC Hardware Diagnostics Windows

downloading 67 installing 68 using 67

HP Recovery media

recovery 73

HP Sure Start 82

internal microphones, identifying 8

jacks

audio-out (headphone)/audio-in

(microphone) combo 5 network 5 RJ-45 (network) 5

keyboard

product description 3 spare part numbers 16

keyboard/top cover

removal 62 spare part numbers 62

keypad

embedded numeric 12

keys

esc 12 fn 12 num lock 12 Windows 12

labels

Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certication 14 WLAN 14

left side components 7 lights

AC adapter and battery 6 battery 6 camera 8 caps lock 10

fn lock 10 hard drive 7 microphone mute 10 num lock 10 power 10 RJ-45 (network) 5 wireless 10

mass storage devices, spare part

numbers

media card reader, product

description 2

memory

nonvolatile 77

volatile 77 memory card reader, identifying 7 memory module

product description 1

removal 30

spare part numbers 16, 30 microphone (audio-in) jack

product description 2 microphone mute light, identifying

mini card

product description 2 model name 1

network jack, identifying 5 nonvolatile memory 77 num lock light 10

operating system, product

description 3

optical drive

product description 2

packaging guidelines 27 pointing device, product

description 3

ports

HDMI 5

product description 2

USB 7

USB SuperSpeed 5

USB Type-C DisplayPort 5

USB Type-C power connector 5

USB Type-C SuperSpeed 5 power button, identifying 11 power cable

spare part number 16 power connector

identifying 5, 6 power connector cable

removal 61

spare part number 61 power cord

requirements for all countries

requirements for specic

countries and regions 84 set requirements 83 spare part numbers 22

power lights 10 power requirements, product

description 3

power/USB board

removal 44 spare part number 16, 44

processor

product description 1

product description

audio 2 cache 1 camera 2 display panel 1 docking 3 graphics 1 hard drives 1 keyboard 3 media card reader 2 memory module 1 microphone 2 mini card 2 operating system 3 optical drive 2 pointing devices 3 ports 2 power requirements 3 processors 1 product name 1 RJ-45 (network) 2 security 3 sensors 3 serviceability 4 wireless 2

88 Index

product name 1 product name and number,

computer 14

recovery 72

discs 73 HP Recovery partition 73 media 73 USB ash drive 73

recovery media

creating using HP Cloud Recovery

Download Tool 72

creating using Windows tools 72

regulatory information

regulatory label 14 wireless certication labels 14

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 70 using 70

removal/replacement

procedures, Authorized Service

Provider 36

procedures, Customer Self-

Repair 28

removing personal data from volatile

system memory 77 restoring 72 right side components 5 RJ-45 (network) jack, identifying 5 RJ-45 (network) lights, identifying

5 RJ-45 (network), product

description 2 RTC battery

removal 50 spare part number 16, 50

Screw Kit, spare part number 22 security cable slot, identifying 7 security, product description 3 sensors

product description 3 serial number, computer 14 service labels, locating 14 serviceability, product description 4

setup utility

navigating and selecting 63 restoring factory settings 63

slots

security cable 7

solid-state drive

removal 33 spare part numbers 17, 21, 33 specications 76

speaker assembly

removal 38

spare part number 16, 38 speakers, identifying 11 special keys, using 12

specications

computer 74

display 75

hard drive 75

solid-state drive 76 static electricity 25 Sure Start

using 66 system board

removal 52

spare part numbers 16, 52 system memory, removing personal

data from volatile 77

system restore point, creating 72

thermal material, replacement 42,

touchpad

spare part number 16 touchpad assembly

removal 45

spare part number 45 touchpad buttons

identifying 9 touchpad zone

identifying 9 TPM settings 65 transporting guidelines 27 traveling with the computer 14

USB powered port, identifying 7 USB SuperSpeed port, identifying 5 USB Type-C power connector port,

identifying 5

USB Type-C SuperSpeed port,

identifying 5

vents, identifying 7, 13

Windows

backup 72 recovery media 72

system restore point 72 Windows key, identifying 12 Windows tools, using 72 wireless antennas

disconnecting 31 wireless certication label 14 wireless light, identifying 10 wireless, product description 2 WLAN antennas, identifying 8 WLAN device 14 WLAN label 14 WLAN/Bluetooth combo card

removal 31

spare part number 16, 31 workstation guidelines 24

Index 89

Hp Zhan 66 PRO 14 G2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 Components

Right

Left

Display

Keyboard area

Touchpad

Lights

Special keys

Hot keys (select products only)

Bottom

Labels

3 Illustrated parts catalog

Computer major components

Display components

Cable Kit

Bracket Kit

Mass storage devices

Miscellaneous parts

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Workstation guidelines

Electrostatic discharge information

Generating static electricity

Preventing electrostatic damage to equipment

Personal grounding methods and equipment

Grounding the work area

Recommended materials and equipment

Packaging and transporting guidelines

Component replacement procedures

Preparation for disassembly

Battery Safe mode

Bottom cover

Memory modules

WLAN/Bluetooth combo card

M.2 solid-state drive

Hard drive

Component replacement procedures

Battery

Speaker assembly

Heat sink

Power/USB board

Touchpad assembly

Fingerprint sensor assembly

Card reader board

RTC battery

System board

Display assembly

Power connector cable

Keyboard/top cover

Using Computer Setup

Starting Computer Setup

Navigating and selecting in Computer Setup

Restoring factory settings in Computer Setup

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

Changing the boot order using the f9 prompt

TPM BIOS settings (select products only)

Using HP Sure Start (select products only)

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

Downloading HP PC Hardware Diagnostics Windows

Downloading the latest HP PC Hardware Diagnostics Windows version

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

Installing HP PC Hardware Diagnostics Windows

Using HP PC Hardware Diagnostics UEFI

Starting HP PC Hardware Diagnostics UEFI

Downloading the latest HP PC Hardware Diagnostics UEFI version

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

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Downloading Remote HP PC Hardware Diagnostics UEFI

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version