AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2017
Document Part Number: 941783-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 8
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Special keys ....................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Mass storage devices ........................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Hard drive .......................................................................................................................................... 34
Top cover ........................................................................................................................................... 41
Fan ..................................................................................................................................................... 53
Hard drive cable ................................................................................................................................. 55
USB board .......................................................................................................................................... 58
System board .................................................................................................................................... 60
Power cable ....................................................................................................................................... 70
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 71
Using Computer Setup ......................................................................................................................................... 71
Using HP Sure Start (select products only) ......................................................................................................... 74
viii
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 76
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 76
9 Backing up, restoring, and recovering ........................................................................................................... 77
Creating recovery media and backups ................................................................................................................ 77
Creating HP Recovery media (select products only) ......................................................................... 77
Using Windows tools ........................................................................................................................................... 78
Restore and recovery ........................................................................................................................................... 79
Recovering using HP Recovery Manager ........................................................................................... 79
What you need to know before you get started ............................................................. 79
Using the HP Recovery partition (select products only) ................................................. 80
Using HP Recovery media to recover .............................................................................. 80
Changing the computer boot order ................................................................................ 81
Removing the HP Recovery partition (select products only) ......................................... 81
Hard drive specications ..................................................................................................................................... 83
Questions and answers ....................................................................................................................................... 89
Using HP Sure Start (select models only) ............................................................................................................ 90
12 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries and regions ........................................................................................................ 91
Requirements for specic countries and regions ................................................................................................ 91
Index ............................................................................................................................................................. 94
Windows 10 gestures: taps enabled by default: on/o control by driver, 2-nger scrolling and zoom enabled by
default, OSD (enable/disable), 3-nger tap - Cortana, 3- ngerick - App switch, 4-nger tap - Action Center
Hardware enforced rmware protection: HP Hardware Root of Trust
ANSSI Certied Hardware Root of Trust: Yes
Hardware enforced software protection: No
Firmware based operating system recovery: No
Operating system version: Windows 10
Preinstalled:
Windows 10 Home 64 Chinese Market - CPPP
Windows 10 Home 64 Chinese Market - CPPP - Plus
Windows 10 Professional 64
FreeDOS 2.0
Restore Media (DRDVD/SRDVD): DRDVD Windows 10
Restore Media (OSDVD): Windows 10 Professional 64
Certied:Microsoft WHQL
ServiceabilityEnd-user replaceable parts
AC adapter
M.2 solid-state drive
Hard drive
Memory module
WLAN module
Keyboard
3
2Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
ComponentDescription
(1)USB Type-C power connector portConnects an AC adapter that has a USB Type-C connector, supplying
power to the computer and, if needed, charging the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a cell
phone, camera, activity tracker, or smartwatch, and provides highspeed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(2)USB 3.x SuperSpeed powered portConnects a USB device, such as a cell phone, camera, activity tracker,
optical drive, or smartwatch, and provides high-speed data transfer.
(3)HDMI portConnects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High Denition Multimedia Interface (HDMI) device.
(4)External monitor portConnects an external VGA monitor or projector.
(5)RJ-45 (network) jack/status lightsConnects a network cable.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(6)Battery lightWhen AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
4Chapter 2 Components
Left
ComponentDescription
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
O: The battery is not charging.
(7)Power connectorConnects an AC adapter.
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(2)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
(3)USB 3.x SuperSpeed powered portConnects a USB device, such as a cell phone, camera, activity tracker,
optical drive, or smartwatch, and provides high-speed data transfer.
(4)Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
1.Type support in the taskbar search box, and then select the
HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select User
Guides.
Left5
ComponentDescription
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5)Memory card readerReads optional memory cards that store, manage, share, or access
information.
To insert a card:
1.Hold the card label-side up, with the connectors facing the
computer.
2.Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card
reader.
(6)Drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
6Chapter 2 Components
Display
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)CameraAllow you to video chat, record video, and record still images. Some
(3)Internal microphonesRecord sound.
(4)Camera lightOn: One or more cameras are in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select User Guides.
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
Display7
Keyboard area
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
8Chapter 2 Components
Lights
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all capital letters.
(3)Fn lock lightOn: The fn key is locked.
(4)Mute light
(5)Microphone mute light
(6)Num lk lightOn: Num lock is on.
(7)Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
Amber: Microphone is o.
●
O: Microphone is on.
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are
o.
Keyboard area9
Buttons, speakers, and ngerprint reader
ComponentDescription
(1)Power button
(2)Speakers (2)Produce sound.
(3)Fingerprint reader (select
products only)
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power Options.
Allows a ngerprint logon to Windows, instead of a password logon.
10Chapter 2 Components
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with the fn key.
(2)fn keyExecutes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
(3)Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4)Action keysExecute frequently used system functions.
See Action keys on page 12.
(5)Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn+num lk
is pressed, the keypad can be used like an external numeric keypad. Each key on the
keypad performs the function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
(6)Windows application keyDisplays options for a selected object.
(7)num lk keyTurns the embedded numeric keypad on and o when pressed in combination with
the fn key.
– or –
Alternates between the navigational and numeric functions on the integrated
numeric keypad.
Keyboard area11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲
IconDescription
To use an action key, press and hold the key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
12Chapter 2 Components
Bottom
ComponentDescription
(1)Service doors (2)Provide access to the hard drive bay, the WLAN module slot and the memory module
slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only
with a wireless module authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or region. If you replace the
module and then receive a warning message, remove the module to restore
computer functionality, and then contact support.
▲ Type support in the taskbar search box, and then select the HP Support
Assistant app.
– or –
Click the question mark icon in the taskbar.
(2)VentsEnable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
Bottom13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, the bottom of a tablet kickstand, inside the battery bay, under the service door, or on the back of
the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select products only)
Component
(1)Model name (select products only)
(2)Serial number
(3)Product number
(4)Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14Chapter 2 Components
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
Computer major components15
ItemDescriptionSpare part number
(1)Display panel assembly, touch screen
NOTE: Non-touch displays are spared only at the subcomponent level.