HP Z230 Maintenance and Service Guide

HP Z230 Workstation

Maintenance and Service Guide

Warranty

Trademark Credits

Third Edition: April 2015

Second Edition: March 2014

First Edition: August 2013

Part Number: 727849–003

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products.

Nothing herein should be construed as constituting an additional warranty.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. Go to

http://www.microsoft.com for details.

Windows 7: This computer may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. Go to

http://www.microsoft.com for details.

ENERGY STAR is a registered trademark owned by the U.S. Environmental Protection Agency (EPA).

Intel, Core, Pentium, and Xeon are trademarks are trademarks of Intel Corporation in the U.S. and other countries.

Windows is a U.S. registered trademark of Microsoft Corporation.

About this guide

This guide provides service and maintenance information, technical details, and configuration guidance for your workstations.

IMPORTANT: Removal and replacement procedures are now available in videos on the HP website.

http://www.hp.com/go/sml.

Go to

Hardware overview on page 1

System management on page 20

Component replacement information and guidelines on page 53

Diagnostics and troubleshooting on page 73

Configuring password security and resetting CMOS on page 100

Linux technical notes on page 104

Configuring RAID devices on page 108

System board designators on page 114

Guide topics

NOTE: View the HP Workstation User Guide for your workstation at http://www.hp.com/support/

workstation_manuals.

iii

iv About this guide

Table of contents

1 Hardware overview ....................................................................................................................................... 1

Small form factor workstation components ........................................................................................................ 2

Front panel components ..................................................................................................................... 3

Rear panel components ...................................................................................................................... 4

Chassis components ............................................................................................................................ 5

System board components ................................................................................................................. 6

System board architecture .................................................................................................................. 8

Workstation specifications ................................................................................................................. 9

Tower workstation components ........................................................................................................................... 9

Front panel components ................................................................................................................... 11

Rear panel components .................................................................................................................... 12

Chassis components ......................................................................................................................... 13

System board components ............................................................................................................... 14

System board architecture ............................................................................................................... 16

Workstation specifications ............................................................................................................... 17

Environmental specifications .............................................................................................................................. 17

Ensuring proper ventilation ................................................................................................................................ 19

2 System management ................................................................................................................................... 20

Power management and performance features ................................................................................................ 20

ERP compliance mode ....................................................................................................................... 20

Hyper-Threading Technology (HTT) ................................................................................................. 21

SATA Power Management ................................................................................................................. 21

Intel Turbo Boost Technology ........................................................................................................... 21

HP Cool Tools (Windows 7 only) ....................................................................................................... 21

Non-Uniform Memory Access (NUMA) .............................................................................................. 22

BIOS ROM ............................................................................................................................................................. 22

Computer Setup (f10) Utility ............................................................................................................................... 23

Using Computer Setup (f10) Utility ................................................................................................... 23

Computer Setup (f10) Utility—File ................................................................................................... 25

Computer Setup (f10) Utility—Storage ............................................................................................ 25

Computer Setup (f10) Utility—Security ........................................................................................... 28

Computer Setup—Power .................................................................................................................. 32

Computer Setup—Advanced ............................................................................................................ 33

Desktop management ......................................................................................................................................... 36

Initial computer configuration and deployment .............................................................................. 37

Installing a remote system ............................................................................................................... 37

Copying a setup configuration to another computer ....................................................................... 38

Updating and managing software .................................................................................................... 39

HP Client Management Solutions ..................................................................................................... 39

Altiris Client Management Solutions ................................................................................................ 39

HP SoftPaq Download Manager ........................................................................................................ 39

System Software Manager ................................................................................................................ 40

ROM Flash .......................................................................................................................................... 40

Remote ROM Flash .......................................................................................................... 40

HPQFlash ......................................................................................................................... 40

FailSafe Boot Block ........................................................................................................................... 41

Recovering the computer by using FailSafe Boot Block recovery mode ....................... 41

Workstation security ......................................................................................................................... 41

Asset tracking ................................................................................................................. 42

SATA hard drive security ................................................................................................. 43

DriveLock applications ................................................................................. 44

Using DriveLock ............................................................................................ 44

Password security ........................................................................................................... 46

Establishing a setup password using Computer Setup (f10) Utility ........... 46

Establishing a power-on password using Computer Setup (f10) Utility ..... 47

Entering a power-on password .................................................................... 47

Entering a setup password ........................................................................... 48

Changing a power-on or setup password .................................................... 48

Deleting a power-on or setup password ..................................................... 48

National keyboard delimiter characters ...................................................... 49

Clearing passwords ...................................................................................... 50

Chassis security .............................................................................................................. 50

Smart Cover Sensor (optional) ..................................................................... 50

Side access panel solenoid lock ................................................................... 51

Cable lock (optional) ..................................................................................... 51

Fault notification and recovery ......................................................................................................... 51

ECC fault prediction ........................................................................................................ 51

Thermal sensors ............................................................................................................. 51

Programmable power button (Windows only) ................................................................................. 52

Changing the power button configuration (Windows only) ........................................... 52

3 Component replacement information and guidelines ..................................................................................... 53

Warnings and cautions ........................................................................................................................................ 54

Service considerations ........................................................................................................................................ 54

Tools and software requirements .................................................................................................... 54

Electrostatic discharge (ESD) information ....................................................................................... 55

Product recycling ................................................................................................................................................. 57

Component replacement guidelines ................................................................................................................... 57

Battery ............................................................................................................................................... 57

Cable management ........................................................................................................................... 58

CPU (processor) and CPU heatsink .................................................................................................... 59

Expansion slots ................................................................................................................................. 60

Card configuration restrictions for power supplies ....................................................... 60

Choosing an expansion card slot .................................................................................... 60

SFF workstation slot identification and description ...................................................... 61

SFF workstation installation sequence recommendations ........................................... 62

Tower workstation slot identification and description .................................................. 63

Tower workstation installation sequence recommendations ....................................... 64

Hard drives and optical disc drives ................................................................................................... 65

Handling hard drives ....................................................................................................... 65

Removal and replacement tips ....................................................................................... 65

Drive installation and cabling scenarios ........................................................................ 66

SFF workstations—SATA cable connection guidelines ............................... 66

Tower workstations—SATA cable connection guidelines .......................... 66

Memory .............................................................................................................................................. 66

Supported DIMM configurations ..................................................................................... 66

BIOS errors and warnings ............................................................................................... 67

DIMM installation guidelines .......................................................................................... 67

SFF workstation DIMM installation order ....................................................................... 68

Tower workstation DIMM installation order .................................................................. 68

Power supply ..................................................................................................................................... 69

Power supply specifications ........................................................................................... 69

Power consumption and heat dissipation ...................................................................... 70

Resetting the power supply ............................................................................................ 70

System board .................................................................................................................................... 70

System cabling ................................................................................................................ 71

SFF workstation system cabling .................................................................. 71

Tower workstation system cabling .............................................................. 72

4 Diagnostics and troubleshooting .................................................................................................................. 73

Calling support ..................................................................................................................................................... 74

Locating ID labels ................................................................................................................................................ 75

Locating warranty information ........................................................................................................................... 76

Diagnosis guidelines ............................................................................................................................................ 76

Diagnosis at startup .......................................................................................................................... 76

Diagnosis during operation ............................................................................................................... 77

Troubleshooting checklist ................................................................................................................................... 78

vii

HP troubleshooting resources and tools ............................................................................................................ 78

Online support ................................................................................................................................... 78

Troubleshooting a problem ............................................................................................ 79

Customer Advisories, Bulletins, Notices, and Product Change Notifications ................ 79

Product Change Notifications ...................................................................... 79

Helpful hints ...................................................................................................................................... 80

At startup ........................................................................................................................ 80

During operation ............................................................................................................. 80

Customer Self-Repair program ...................................................................................... 81

Troubleshooting scenarios and solutions ........................................................................................................... 82

Solving minor problems .................................................................................................................... 82

Solving hard drive problems ............................................................................................................. 83

Solving display problems .................................................................................................................. 85

Solving audio problems .................................................................................................................... 86

Solving printer problems .................................................................................................................. 87

Solving power supply problems ....................................................................................................... 89

Testing power supply ..................................................................................................... 89

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 91

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 91

Diagnostic codes and errors ................................................................................................................................ 92

Diagnostic LED and audible (beep) codes ......................................................................................... 92

LED color definitions ......................................................................................................................... 95

POST error messages ........................................................................................................................ 95

5 Configuring password security and resetting CMOS ...................................................................................... 100

Preparing to configure passwords .................................................................................................................... 100

Resetting the password jumper ........................................................................................................................ 101

Clearing and resetting the CMOS ....................................................................................................................... 102

Using the CMOS button to reset CMOS ........................................................................................... 102

Using Computer Setup (f10) Utility to reset CMOS ......................................................................... 103

Appendix A Linux technical notes .................................................................................................................. 104

System RAM ....................................................................................................................................................... 104

Audio .................................................................................................................................................................. 104

Network cards ................................................................................................................................................... 105

Hyper-Threading Technology ........................................................................................................................... 105

NVIDIA Graphics Workstations .......................................................................................................................... 106

AMD Graphics Workstations .............................................................................................................................. 107

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Appendix B Configuring RAID devices ............................................................................................................. 108

RAID hard drive maximum and associated storage controller options ........................................................... 109

Supported RAID configurations ......................................................................................................................... 109

Configuring Intel SATA RAID .............................................................................................................................. 110

Configuring system BIOS ................................................................................................................ 110

Configuring RAID with the Intel utility ............................................................................................ 111

Software RAID solution ..................................................................................................................................... 112

Software RAID considerations ........................................................................................................ 112

Performance considerations .......................................................................................................... 112

Configuring software RAID .............................................................................................................. 112

Appendix C System board designators ........................................................................................................... 114

SFF workstation system board designators ..................................................................................................... 114

Tower workstation system board designators ................................................................................................ 115

Index ........................................................................................................................................................... 117

1 Hardware overview

This chapter presents an overview of workstation hardware components.

Topics

Small form factor workstation components on page 2

Tower workstation components on page 9

Environmental specifications on page 17

Ensuring proper ventilation on page 19

Small form factor workstation components

For complete and current information on supported accessories and components for the small form factor (SFF) workstation, go to

Front panel components on page 3

Rear panel components on page 4

Chassis components on page 5

System board components on page 6

System board architecture on page 8

Workstation specifications on page 9

http://partsurfer.hp.com.

Topics

2 Chapter 1 Hardware overview

Front panel components

Microphone or headphone connector

1 Optical drive 5

4 USB 3.0 ports (2) 8 USB 2.0 ports (2)

Power button 6 Headphone connector

Hard drive or optical drive activity light 7

(software selectable, default mode is microphone)

Optional memory card reader or optional second hard drive

Small form factor workstation components 3

Rear panel components

NOTE: The labels for the rear panel connectors use industry-standard icons and colors.

1 PS/2 mouse connector 8 Power cord connector

4 Cable lock slot 11

5 USB 2.0 ports (2) 12 USB 3.0 ports (2)

6 Padlock loop lock 13

NOTE:

these ports are disabled by default.

The DP++ ports are not supported when the system is configured with Intel® Xeon® E3-12x0 v3 processors. Also, if a discrete graphics card is installed,

RJ-45 Ethernet connector 9 PS/2 keyboard connector

Dual-Mode DisplayPort (DP++) (3) 10 USB 2.0 ports (2)

Serial port (monitor)

Audio line-out connector

Audio line-in connector

NOTE: The labels for the rear panel connectors use industry-

standard icons and colors.

4 Chapter 1 Hardware overview

Chassis components

For complete and current information on supported accessories and components for the computer, go to

http://partsurfer.hp.com.

The following image shows the components of a typical SFF computer layout. Drive configurations can vary.

1 Access panel 6 Optical drive

2 Power supply 7 Hard drive

3 System board 8 Optional memory card reader or second hard drive

4 Chassis 9 Front bezel

5 Airflow guide

Small form factor workstation components 5

System board components

The following illustration and table identify the system board components for the SFF workstation.

I/O SATA Power

1 Dual-Mode DisplayPort 16 AHCI 6Gb/s 22 Battery

2 DisplayPort 23 Processor

3 Front audio 24 Front power button/LED

4 Front speaker PCI/PCIe 25 Main power

5 Front USB 2.0 17 PCIe3 x16 26 Power COMM

6 Front USB 3.0 18 PCIe2 x4 (1) 27 SATA power

7 Internal USB 2.0 19 PCIe2 x1 Security

8 Internal USB 3.0 20 PCIe2 x16 (4) 28 Chassis solenoid lock

9 Keyboard / mouse NOTE: For related expansion card

10 Network / rear USB 2.0 Service

6 Chapter 1 Hardware overview

slot information, see

on page 60

29 Hood sensor

Expansion slots

11 Parallel (option) Cooling 30 Clear CMOS button

12 Rear audio 21 Processor fan 31 Crisis recovery jumper

13 Rear USB 2.0/3.0 32 ME/AMT flash override

14 Serial 33 Password jumper

15 Serial (option)

Small form factor workstation components 7

System board architecture

The following figure shows the typical system board block diagram.

NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes

routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.

8 Chapter 1 Hardware overview

Workstation specifications

SFF

Intel Series C226 chipset:

●

Support for the Intel® Xeon® Processor E3 v3 Family, third-generation Intel Core™ processors up to 95 W, or Intel Pentium® processors

●

Processor technology

Power supply

Memory technology

Integrated 2-channel memory controller

●

Microarchitecture improvements

●

Integrated graphics (some models)

●

Advanced Vector Extensions (AVX) to increase floating point performance

●

Intel DMI2 interface connecting the processor to the I/O controller

●

240 W, 92% efficient, compatible with ENERGY STAR® Version 5.2 requirements

●

240 W, STD efficient

●

Supports European Union ERP Lot 6 tier 2 power limit of less than 0.5W in off mode

●

Dual in-line memory modules (DIMMs) based on DDR3 1600 MHz technology

●

Supports error checking and correcting (ECC) and non-ECC DIMMs

●

Two direct-attach memory channels enable low-latency access and fast data transfer for improved performance

●

Up to 32 GB system memory (8 GB DIMMs)

●

1600 MHz 2, 4, 8 GB ECC unbuffered DIMM

●

1600 MHz 2, 4, 8 GB non ECC unbuffered DIMM

Supports:

●

PCIe Gen3 (PCIe3) bus speeds; can support dual PCIe Gen2 graphics cards in mechanical PCIe x16 slots

●

Multiple graphics cards, provided their total power usage is within 45 W

●

Up to two displays with integrated Intel HD graphics (depending on processor type)

Graphics cards

I/O technology

●

Up to six 2D displays or four 3D displays

NOTE: Most supported Intel Core processors provide Intel HD Graphics 4400/4600; Intel Xeon processors

with model designations that end in "---5" provide Intel HD Graphics P4600.

NOTE: To drive more than three displays, use Computer Setup (f10) Utility to intermix integrated Intel HD

graphics and discrete graphics cards (with three or more displays, HP recommends using only discrete graphics cards).

●

RAID configurations for SATA RAID levels 0, 1

●

Supports eSATA (3.0 Gbps) using an optional adapter

●

Six external and two internal USB 2.0 ports

●

Four external USB 3.0 ports and one internal USB 3.0 port

●

Parallel and serial headers that can be used with an optional PCI bulkhead connector

Tower workstation components

For complete and current information on supported accessories and components for the computer, go to

http://partsurfer.hp.com.

Tower workstation components 9

Front panel components on page 11

Rear panel components on page 12

Chassis components on page 5

System board components on page 6

System board architecture on page 8

Topics

10 Chapter 1 Hardware overview