HP j6700, j6750, Vizualize J6700 Getting Started Manual

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Getting Started Guide
HP VISUALIZE J6700 Workstations
Printed in USA
Manufacturing Part Number: A5990-90024
© Copyright 2001 Hewlett-Packard Company
Edition E0704
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UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
The information contained in this document is subject to change without notice.
Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Company.
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RESTRICTED RIGHTS LEGEND. Use, duplication, or disclosure by the U.S. government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software Clause in DFARS252.227.7013.Hewlett-Packard Co., 3000 Hanover St., Palo Alto, CA 94304.
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Contents
1. System Overview
Hardware System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Operating System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Your Workstation’s Front Panel Controls. . . . . . . . . . . . . . . . . . . . . . . . .22
System LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
System Power Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Your Workstation’s Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . .24
Audio Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
802.3 Network Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
RS-232C Serial Input/Output Connector . . . . . . . . . . . . . . . . . . . . . . .26
Multi-Mode SCSI Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Power Cord Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Monitors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
USB Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
HP Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
HP Hub for USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
The Hot-Plug Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Replacing a Failed Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Hot-Plug Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
The Hot-Plug Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Workstation Conversion Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Desk-Side to Rack-Mount Conversion. . . . . . . . . . . . . . . . . . . . . . . . . .37
Rack-Mount to Desk-Side Conversion. . . . . . . . . . . . . . . . . . . . . . . . . .37
Workstation Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
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2. Getting Your System Running
Information You Need to Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Powering Up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Turning on the Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using Your CD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Mounting and Unmounting a CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Verifying the CD Drive Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configuring the CD Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3. Troubleshooting Your System
Opening Your Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Dealing with a Boot Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Memory Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using the LCD for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
LCD DIMM Failure Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the System Board LEDs for Troubleshooting . . . . . . . . . . . . . . . 67
Interpreting the LED Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Troubleshooting with System Board LEDs . . . . . . . . . . . . . . . . . . . . . 70
Troubleshooting Monitor Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Running System Verification Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
A. Regulatory Statements
Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Federal Communications Commission (FCC) . . . . . . . . . . . . . . . . . . . 77
VCCI Statement for Class A Products. . . . . . . . . . . . . . . . . . . . . . . . . 78
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Korea RRL Statement for Class A Product. . . . . . . . . . . . . . . . . . . . . .78
Taiwan Class A Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Optical and Acoustical Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Visible LED Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Laser Safety Statement for a Class 1 Laser Product . . . . . . . . . . . . . .79
Regulation on Noise Declaration for Machines . . . . . . . . . . . . . . . . . .79
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Figures
Figure 1-1. System Unit Front Panel Controls . . . . . . . . . . . . . . . . . . . .22
Figure 1-2. LCD Symbols for System Activities. . . . . . . . . . . . . . . . . . . .22
Figure 1-3. System Unit Rear Panel Connectors. . . . . . . . . . . . . . . . . . .24
Figure 1-4. Audio Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Figure 1-5. Desk-side Cover Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Figure 1-6. Memory Loading Sequence . . . . . . . . . . . . . . . . . . . . . . . . . .28
Figure 3-1. Desk-side Cover Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Figure 3-2. Top View of the Workstation Components . . . . . . . . . . . . . .58
Figure 3-3. System Board LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
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Figures
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Tables
Table 1-1. HP J6700 Hardware System Features . . . . . . . . . . . . . . . . . .19
Table 1-2. Example Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Table 1-3. Workstation Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .38
Table 2-1. System Information You Need. . . . . . . . . . . . . . . . . . . . . . . . .41
Table 3-1. Problems Powering Up the System . . . . . . . . . . . . . . . . . . . . .59
Table 3-2. Problems Loading and Booting the Operating System . . . . .60
Table 3-3. Problems with the 802.3 Network. . . . . . . . . . . . . . . . . . . . . .60
Table 3-4. Problems Using a Hard Disk Drive. . . . . . . . . . . . . . . . . . . . .61
Table 3-5. Problems Using the CD Drive. . . . . . . . . . . . . . . . . . . . . . . . .61
Table 3-6. Description of the LCD Message. . . . . . . . . . . . . . . . . . . . . . .66
Table 3-7. Interpreting the System Board LEDs. . . . . . . . . . . . . . . . . . .68
Table 3-8. Blink Sequences for the FANS LED . . . . . . . . . . . . . . . . . . . .69
Table 3-9. Solutions for the Non-Default LED States. . . . . . . . . . . . . . .70
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Tables
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Preface
This Getting Start Guide describes how to use your J6700 workstation. This manual assumes that you have installed your computer as
described on the J6000 Quick-Install Poster.
Safety and Regulatory Statements
See Appendix A for the safety and regulatory statements that apply to the J6700 workstation.
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Installation Notice
Products designated in the Hewlett-Packard price list as customer installable can be installed using the instructions provided with the product. If you have elected to have the product installed by our field personnel, you will be charged for this service as covered under the standard terms and conditions. For more information, please go to this web site:
www.hp.com/workstations
Related Manuals
For more information, refer to the following documents:
Common Desktop Environment (CDE) User’s Guide
Configuring HP-UX for Peripherals
HP-UX System Administration Tasks
HP CDE Getting Started Guide
Managing Systems and Workgroups
Using HP-UX.
Using Your HP Workstation
Technical Reference for the J6700 Note that the documents listed above can be viewed with a web browser
using this URL:
http://www.docs.hp.com
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Revision History
The revision history for each edition of the manual is listed below:
Edition Revision History
E0501 First Printing
Problems, Questions, and Suggestions
If you have any problems or questions with our hardware, software, or documentation, please contact either your HP Response Center or your local HP representative. If you have access to a web browser, you can get the latest software and hardware patches at the following URL:
http://us-support.external.hp.com/
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Documentation Conventions
Unless otherwise noted in the text, this guide uses the following symbolic conventions.
user-supplied values Italic words or characters in syntax and command
descriptions represent values that you must supply. Italics are also used in text for emphasis.
screen display Information that the system displays, commands that
you must use literally, and path names appear in this typeface.
Enter
Keycaps are presented with a special keycap font as shown in the left column. (In this document, we refer to the Enter key. On your keyboard, the key may be labeled either Enter or Return.)
Electrostatic Discharge (ESD) Precautions
Electrostatic charges can damage the integrated circuits on printed circuit boards. To prevent such damage from occurring, observe the following precautions during board unpacking and installation:
Work on a static-free mat.
Wear a static strap to ensure that any accumulated electrostatic
charge is discharged from your body to ground.
Create a common ground for the equipment you are working on by
connecting the static-free mat, static strap, and peripheral units to that piece of equipment.
Keep uninstalled printed circuit boards in their protective antistatic
bags.
Handle printed circuit boards by their edges, once you have removed
them from their protective antistatic bags.
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1 System Overview
This chapter introduces the J6700 workstation. Its purpose is to familiarize you with your workstation and its controls and indicators.
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System Overview
Instructions in this chapter assume that you are running the Common Desktop Environment (CDE) on the HP-UX 11.0 operating system and the Workstation Additional Core Enhancement (ACE) for HP-UX 11.0 (November, 1999) or the HP-UX 11i operating system and the Hardware Enablement Bundle (HWE) for HP-UX 11i (June, 2001).
The topics included in this chapter are:
Hardware System Overview
Operating System Overview
Your Workstation’s Front Panel
Your Workstation’s Rear Panel
Memory
Monitors
USB Connectors
Workstation Characteristics.
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Hardware System Overview
To help you gain a better understanding of the HP VISUALIZE J Class workstation, Table 1-1 provides the workstation’s hardware system features.
Table 1-1 HP J6700 Hardware System Features
Workstation Feature Description
Processor Two PA8700 microprocessors with operating
frequencies of 750 MHz. Each processor has a 0.75 MB instruction cache and a 1.5 MB data cache.
Monitors PC compatible monitors
System Overview
Hardware System Overview
Optional Graphics Supported graphics devices:
•HPVISUALIZE-fx
10
•HPVISUALIZE-fxe
Main Memory This workstation has sixteen memory slots in
which you can mix and match pairs of either 512 MB or 1GB DIMMs. The minimum memory you can configure is 1 GB and the maximum is 16 GBs.
Internal Storage Devices Two Low-Voltage Differential (LVD) SCSI
hard disk drives (one standard and one optional) and one optional ATAPI slim-line CD drive. Note that the internal SCSI bus is independent of the external SCSI bus.
Standard Network 802.3 TP (Twisted Pair) LAN connector
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System Overview
Hardware System Overview
Table 1-1 HP J6700 Hardware System Features
Workstation Feature Description
Standard I/O Connectors Standard workstation I/O ports:
Low-Voltage Differential (LVD) SCSI connector (multi-mode), one. The SCSI bus for this connector is independent of the internal SCSI bus.
Universal Serial Bus (USB) connectors, two
Serial interface connector (RS-232C), two
Audio connectors (line input, line output, headphone, and microphone)
PCI slots
1
Slot 1: 64 Bit, 3.3V, 66MHz Slot 2: 64 Bit, 3.3V, 66MHz Slot 3: 64 Bit, 3.3V, 66MHz
Remote Power-on Allows you to turn on your workstation from
a remote system.
1. There are no primary and secondary card slots in the PCI bay area of this workstation.
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System Overview
Operating System Overview
Operating System Overview
Your workstation uses the HP-UX 11.0 operating system and the Workstation Additional Core Enhancements (ACE) for HP-UX 11.0 (November, 1999) or the HP-UX 11i operating system and the Hardware Enablement Bundle (HWE) for HP-UX 11i (June, 2001). Instant ignition systems (systems with preloaded software) have X-Windows, and HP CDE, Hewlett-Packard’s graphical user interface, installed and configured.
Please refer to the “Instant Ignition System Information” sheet that came with your system for details on configuration.
If your Instant Ignition system does not have the kernel preconfigured with all of the device drivers, you need to refer to the manual Managing Systems and Workgroups to configure your kernel.
If you have any questions about Instant Ignition, refer to the document Using Your HP Workstation for more information.
Note that both of the documents mentioned in the previous paragraphs can be found on the world-wide web at the following Uniform Resource Locator (URL):
http://www.docs.hp.com/
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System Overview
Your Workstation’s Front Panel Controls
Your Workstation’s Front Panel Controls
Before powering on your system, you should become familiar with the system unit controls. Figure 1-1 shows the system unit front panel controls.
Figure 1-1 System Unit Front Panel Controls
LCD
Power Switch
System LCD
The Liquid Crystal Display (LCD) is located on the front panel. The LCD has two 16 characters lines. The LCD displays messages about the state of the system, including chassis codes. The symbols in Figure 1-2 appear in the LCD ifyou have the HP-UX 11.0 or 11i operating system booted on your system. They represent the different system activities shown:
Figure 1-2 LCD Symbols for System Activities
Operating system running (heart beat) Disk access in progress
Network receive in progress Network transmit in progress
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System Overview
Your Workstation’s Front Panel Controls
System Power Switch
The power switch is used to turn the system unit on and off. When you turn your workstation off, the operating system executes an automatic shutdown -q command. This prevents any damage to programs and data on your system disk. Turning the power switch back on again automatically boots up the HP-UX 11.0 or 11i operating system if your system has been configured to auto boot.
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System Overview
Your Workstation’s Rear Panel Connectors
Your Workstation’s Rear Panel Connectors
This section describes the following connectors on the system unit’s rear panel:
Power cord connector
Two serial ports
802.3 TP (Twisted Pair) LAN connector
USB connectors
Single-Ended/Low-Voltage Differential SCSI connector
15-Pin D-Sub connector for optional graphics card
Audio connectors (see the section “Audio Connectors”)
NOTE To maintain FCC/EMI compliance, verify that all cables are fully seated
and properly fastened.
Figure 1-3 shows the locations of the connectors on the system unit’s rear panel.
Figure 1-3 System Unit Rear Panel Connectors
Serial Port 1
Serial Port 2
Power Connector
TOC
LAN Connector
USB Connectors
Audio Connectors
SE/LVD SCSI Connector
IO Card Slots
15-Pin D-Sub
Connector (optional)
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Audio Connectors
Your workstationhas audio input and outputcapability through external input and output connectors on the rear panel and through an internal speaker. The rear panel contains the line input jack, line output jack, microphone jack, and headphone jack connectors. See Figure 1-4.
Figure 1-4 Audio Connectors
System Overview
Your Workstation’s Rear Panel Connectors
Line Output Jack
Line Input Jack
The audio connectors are standard stereo audio mini-jacks.
Headphone Jack
Microphone Jack
802.3 Network Connectors
Your workstation has a built-in Twisted Pair (TP) connector for the 802.3 (ETHERNET) or 10 BaseT/100 BaseT network. Your workstation will automatically select the correct network setting.
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System Overview
Your Workstation’s Rear Panel Connectors
RS-232C Serial Input/Output Connector
You can attach a variety of pointing devices (such as a mouse or trackball), or peripheral devices (such as printers, plotters, modems, and scanners) to the RS-232C Serial Input/Output (SIO) ports on this workstation. Consult the documentation that accompanies each pointing or peripheral device for specific information concerning its use.
Multi-Mode SCSI Connector
Use the multi-mode SCSI connector to connect external SCSI devices such as DDS-format tape drives. Note that the SCSI bus for this connector is independent of the internal SCSI bus.
Consult the documentation that accompanies each SCSI device for specific information concerning its use. For more information, refer the Technical Reference.
NOTE When attaching external Single-Ended SCSI (SE SCSI) or Low-Voltage
Differential SCSI (LVD SCSI) devices, be sure to terminate the last device on the external SCSI bus with a terminator appropriate for that bus.
You can connect Narrow Single-Ended SCSI devices to the multi-mode SCSI connector using a 68-pin to 50-pin adapter cable (C2961A – 1M cable; C2906A – 2M cable). However, you should note:
If you mix SCSI devices, it will cause bus performance to be that of the device with the lowest performance.
If you are connecting a Narrow Single-Ended SCSI (NSE SCSI) device to theworkstation, make sure it is the last device on the bus. If a NSE SCSI device is between the workstation and a Wide Single-Ended SCSI device, data loss will occur.
FWD SCSI devices will not work on the LVD SCSI bus.
Power Cord Connector
Plug the workstation’s power cord into the power cord connector to provide AC power to the system.
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System Overview
Memory
Memory
The main memory for an J6700 workstation can vary from a minimum of 1 GBytes to a maximum of 16 GBytes. This workstation has sixteen memory card slots.
NOTE You must install only matched pairs of 512 MByte and 1 GByte DIMM
cards in these slots (for example, slots 0A and 0B).
To install DIMM cards in your workstation, follow the subsequent procedure. Also, see Figure 1-5.
1. Turn your workstation off and unplug it.
2. Remove your workstation from its pedestal and lay it on a soft anti-static surface with the model name and HP VISUALIZE text in the upright position. See Figure 1-1. (Desk side only)
3. Grasp both ends of the bezel and pull outward from the workstation to remove it.
4. Unscrew the captive screw located above the Liquid Crystal Display.
5. Pull forward on the cover and lift it off the workstation.
6. Follow theloading sequence located inside the J6700. Also, see Figure 1-6.
Figure 1-5 Desk-side Cover Removal
Cover
Pedestal
Captive Screw
Bezel
LCD
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System Overview
Memory
Please keep in mind that if memory is installed improperly or is bad your workstation’s operating system will not boot-up, and a DIMM error will appear in your workstations LCD. If a DIMM error does occur, please read the section “Memory Failures” in the chapter “Solving Problems.”
Figure 1-6 Memory Loading Sequence
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System Overview
Monitors
Monitors
The optional graphics cardssupport any VESA monitors that are capable of a minimum XGA resolution of 1024×768.
Before using your monitor, you should become familiar with its controls, connectors and indicators. For information on these controls and indicators and on using your monitor, see the documentation that came with the monitor.
Note that connection to earlier HP monitors with 15-pin mini-DSub cables can be made using the A4168A adapter connector shipped with your system’s miscellaneous kit.
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System Overview
USB Connectors
USB Connectors
The two Universal Serial Bus (USB) connectors support only the HP keyboard, mouse and hub (D6804A). You can connect the HP keyboard, mouse and hub in either of the USB connectors.
The mouse and keyboard were shipped with your system unit, and the HP hub can be ordered separately. Note that you should consult the documentation that accompanies each input device for specific information concerning its use.
For more information on the Universal Serial Bus, use your browser and the following URL:
http://www.usb.org
Keyboard
The USB connector provides an interface for the keyboard to the system. This keyboard provides the standard keys found on most PC keyboards.
HP Mouse
The HP mouse (USB) has a left, middle and right buttons that function the same as most mice. For general information on the various cursor shapes associated with different areas of HP CDE while using a mouse, see the Using Your HP Workstation document.
HP Hub for USB Devices
The HP USB hub provides you with the ability to connect more than two USB devices to your workstation, as well as with the ability to extend your USB device’s cable length. As an example, you may desire to locate your workstation’s keyboard and mouse at a greater distance from your workstation, but your keyboard and mouse cables are not long enough. To increase the cable length of your keyboard and mouse, you make use of the USB hub’s extra cable length and connect the hub’s cable to one of the two connectors on the back of your workstation. You then connect the keyboard and mouse into their separate connectors on the USB hub.
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System Overview
The Hot-Plug Process
The Hot-Plug Process
The physical aspect of inserting and removing a disk drive is discussed in the document that comes with your component. However, the operating system must be prepared for the insertion or removal of a disk, or unexpected and harmful effects may occur.
There is a significant difference between the terms “hot-pluggable” and “hot-swappable.” Hot swapping happens at the device level; that is, a hot-swappable device manages insertion/removal on its own without assistance from HP-UX commands. The disk drive(s) in the J6xxx are not hot-swappable; they are merely hot-pluggable. Thus, a manual software procedure must be done in order to safely remove or insert disk drives while the system is running.
The reason the hot-plug process exists is that you might need to replace a defective disk drive in a high-availability system while it is running.
Replacing a Failed Disk Drive
In the context of replacing a failed disk drive, the system administrator must determine which diskhas failed. Depending on how the system was set up, the identity of the failed drive may or may not be obvious. This determination may be done in either of two ways:
Tracking the error messages written by the LVM (Logical Volume Manager) to the system console and/or a log file. For information on LVM commands, see the man pages for vgchange, lvreduce, vgcfgrestore, lvlnboot, lvextend, lvsync, etc.
If installed, run the diagnostic utility Support Tool Manager (xstm)to determine disk malfunction.
The removal of a defective disk drive from an active file system is supported through LVM commands if hot-pluggable disks have been configured into the HP-UX file system with LVM. To provide high availability, without impact to users, the disks must also be configured as mirrored disks. Disk-mirroring is accomplished through use of the MirrorDisk/UX software (HP part number B2491BA); for information on classes, see http://www.hp.com/education/courses/h6285s.html.
No graphical user interface is currently offered through the System Administration Manager (SAM) for doing the required LVM commands,
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System Overview
The Hot-Plug Process
because manipulation of the LVM requires specialized knowledge that only experienced system administrators are expected to have (see below for details).
Hot-Plug Example
The following example describes a particular system problem where the solution is to replace a hot-plug disk module.
Volume group /dev/vg00 contains the two disks, with the logical volume configuration as shown:
Table 1-2 Example Configuration
Volume Description Volume Description
Logical Volume 1 Logical Volume 3 Logical Volume 2 Logical Volume 4 Logical Volume 3 Logical Volume 5
hardware address 10/0/12/0.0 10/0/13/0.0 device file (/dev/dsk/) c2t6d0 c2t5d0
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The Hot-Plug Process
The system problem for this example is that the disk at hardware address 10/0/13/0.0 has a head crash, and as a result, is unusable. The steps described in the Hot-Plug Procedure section below outline a method that can be used to recover from this state.
1. All of the replaced disk’s in-use extents must belong to mirrored logical volumes which were created with the “strict” option (-s); see the documentation for MirrorDisk/UX.
2. You must have an up-to-date configuration backup file. This is done automatically each time an LVM command changes LVM configuration.
The default backup file’s path is:
/etc/lvmconf/<
base_vg_name
>.conf
For example,
/etc/lvmconf/vg00.conf
3. The replacement disk must be the same product ID as the replaced one.
NOTE HP often uses different manufacturers for disks having the same product
number. The hot-plug manual procedure will not update the disk driver’s internal information to that of the replaced disk.
The replacement disk will have the same capacity and block size as the defective disk because they have the same product number. The only field that could be incorrect is the string specifying the vendor’s name. This will not affect the behavior of the LVM. If it is desired to update the manufacturer’s name, the disk’s volume group must be deactivated and reactivated. See the HP-UX System Administration Tasks manual for details.
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System Overview
The Hot-Plug Process
The Hot-Plug Procedure
These are the steps required to properly hot-plug a disk drive:
Step 1
Check if the LVM found the physical volume to be defective when the volume group was activated.
The “vgchange -a y” would have printed the following message on the console:
WARNING: VGCHANGE:WARNING: COULDN’T ATTACH TO THE VOLUME GROUP PHYSICAL VOLUME “/DEV/DSK/cXtXdX”
THE PATH OF THE PHYSICAL VOLUME REFERS TO A DEVICE THAT DOES NOT EXIST, OR IS NOT CONFIGURED INTO THE KERNEL.
If the status of the “vgchange -v vg02” is unknown, you may check if this occurred by doing a vgdisplay command:
vgdisplay VG name
For our example:
vgdisplay /dev/vg00
If the disk was defective at vgchange time, the following messages will be printed one or more times.
WARNING: VGDISPLAY: WARNING: COULDN’T QUERY PHYSICAL VOLUME
“/DEV/DSK/cXtXdX” THE SPECIFIED PATH DOES NOT CORRESPOND TO PHYSICAL VOLUME ATTACHED TO THE VOLUME GROUP.
VGDISPLAY: WARNING: COULDN’T QUERY ALL OF THE PHYSICAL VOLUMES
If you see these messages, the disk was defective at the time the volume group was activated.
Otherwise, your disk became defective after the vgchange and you must continue with step 2 of this procedure.
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The Hot-Plug Process
Step 2
Reduce any logical volumes that have mirror copies on the faulty disk so that they no longer mirror onto that disk (note the -A n option):
lvreduce -m 0 -A n LV name/dev/dsk/<
hard drive
>
(for 1-way mirroring)
For our example:
lvreduce -m 0 -A n /dev/vg00/stand /dev/dsk/c2t5d0 lvreduce -m 0 -A n /dev/vg00/swap /dev/dsk/c2t5d0 lvreduce -m 0 -A n /dev/vg00/ /dev/dsk/c2t5d0
The number of logical volumes that this step needs is variable. For instance, on a mirror of a root disk you should have at least three logical volumes: /stand (is lvol1), /swap (is lvol2), and / (is lvol3). Note that if your root mirror disk dies, you need to do the following:
— Follow the procedure in the section “Initial System Loader (ISL)
Environment” in the chapter “Boot Console Handler” in the Technical Reference. At the Main Menu prompt boot from the
good disk. — Type y at the Interact with SPL prompt and press Enter. — Type this command at the ISL prompt and press Enter: hpux -lq The -lq option stands for loss of quorum. Once this procedure has
been completed the system will boot.
Step 3
Replace the faulty disk.
•Doanioscan on the replaced disk to insure that it is accessible and also as a double check that it is a proper replacement.
For our example:
ioscan /dev/dsk/c2t5d0
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Step 4
Restore the LVM configuration/headers onto the replaced disk from your backup of the LVM configuration:
vgcfgrestore -n volume group name/dev/rdsk/cxtxdx
where x is the logical unit number of the disk that has been replaced.
For our example:
vgcfgrestore -n /dev/vg00 /dev/rdsk/c2t5d0
Step 5
Attach the new disk to the active volume group with the vgchange command.
vgchange -a y /dev/vg00
Step 6
If this disk is not a mirror of a root disk, then skip this step.
Run the mkboot command. For our example:
mkboot /dev/rdsk/c2t5d0
Run lvlnboot -R to relink the replaced disk into the Boot Data Reserved Area of all the Physical Volumes in the Volume Group.
lvlnboot -R
Step 7
Run the lvsync command to synchronize the physical extents of each logical volume specified by logical volume path. Synchronization occurs only on physical extents that are stale mirrors of the original extent.
lvsync /dev/<
volume group name
>/<
LV name
>
For example:
lvsync /dev/vg00/stand lvsync /dev/vg00/swap lvsync /dev/vg00/
At this stage, your system should be fully functioning. Use the xstm command to verify.
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System Overview
Workstation Conversion Process
Workstation Conversion Process
If you want to convert your workstation from a desk-side system to a rack-mount system and from a rack-mount system to a desk-side system, here are instructions for these tasks.
Desk-Side to Rack-Mount Conversion
To convert your desk-side system to a rack-mount system, you will need to order the rack-mount kit (HP Part Number: A5993A) from your local HP Sales Representative. You can find the conversion instructions in the Technical Reference for the J6700 workstation. This document can be found at the following URL:
http://www.hp.com/workstations/support/
Rack-Mount to Desk-Side Conversion
To convert your rack-mount system to a desk-side system, you will need to order the desk-side kit (HP Part Number: A6036A) from your local HP Sales Representative. You can find the conversion instructions in the Technical Reference for the J6700 workstation. This document can be found at the following URL:
http://www.hp.com/workstations/support/
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Workstation Characteristics
Workstation Characteristics
Table 1-3 Workstation Characteristics
Characteristic Description
Weight Rack System (excl. keyboard and display) Weight Desk-side System (excl. keyboard and display)
Dimensions Rack System Depth: 62.23 cm (24.5 inches)
Dimensions Desk-side System Depth: 65.46 cm (25.77 inches)
Footprint (Desk-side) Storage temperature 40˚C to +70˚C (40˚F to +158˚F)
Storage humidity 8% to 90% (relative) Operating temperature +5˚C to +35˚C (+41˚F to +95˚F) Operating humidity 15% to 80% (relative) Input Current 6.2 to 7.4 amps (AC at 100 to 120 Vac)
Input Frequency 47 to 66 Hz
18.14 kg (40 lb.)
21.73 kg (47.9 lb.)
Width: 8.64 cm (3.4 inches) Height: 42.42 cm (16.7 inches)
Width: 25.37 cm (9.99 inches) Height: 53.34 cm (19.82 inches)
0.17 m2 (1.79 sq. ft.)
3.2 to 3.7 amps (AC at 200 to 230 Vac)
Sound Power Rack System 6.5 Bels LwA max. at 30˚C (88˚F) Sound Power Desk-side System 6.0 Bels LwA max. at 30˚C (88˚F)
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2 Getting Your System Running
This chapter explains how to get your system running, set your system password, and use your CD drive.
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Here are the topics covered in this chapter:
Information You Need to Record
Powering Up Your System
Using Your CD Drive
The instructions in this chapter assume you are using the HP-UX 11.0 operating system and the Workstation Additional Core Enhancements (ACE) for HP-UX 11.0 (November, 1999) or the HP-UX 11i operating system and the Hardware Enablement Bundle (HWE) for HP-UX 11i (June, 2001) with the HP CDE interface.
NOTE Be sure you have read and understand the information on mounting and
unmounting CDs found in the section “Using Your CD Drive” before you begin using your CD drive.
NOTE This chapter requires you to be superuser (root). If you cannot log in as
root, contact your system administrator.
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Information You Need to Record
Before you begin using your workstation, take a moment to gather the following important information and record it in the appropriate subsection for future use:
Host name
LAN Station ID
Internet Protocol (IP) address
Time zone
Optional network parameters
Optional font server parameters
Table 2-1 System Information You Need
Getting Your System Running
Information You Need to Record
Information You Need Record it here... Where to find it...
Host Name This is the system name. LAN Station ID On the contents label that
came with your workstation’s shipping carton. It can also be found on the back of the workstation.
Internet Protocol (IP) Address Askthe networkor system
administrator.
Time Zone The time zone where the
workstation is located (e.g., MST).
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Information You Need to Record
Table 2-1 System Information You Need
Information You Need Record it here... Where to find it...
Optional network parameters:
Subnetwork mask Network gateway IP address Local domain name DNS server host name DNS server IP address Network Information Service domain name
Optional font parameters:
Font server name Font server IP address
Ask your network or system administrator.
________________ ________________ ________________ ________________ ________________ ________________
Ask your network or system administrator.
________________ ________________
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Powering Up Your System
Powering Up Your System
After you have connected the various parts of the workstation—for details, see the J6000 Quick-Install Poster that came with your workstation—you are ready to power up the system. At this point, there are two possibilities:
Your workstation has been “ignited;” thatis,the HP’s Instant Ignition process has installed the operating system already. In this case, when you power up the workstation, you will be presented with a series of questions asking you the machine’s host name, IP address, subnet mask, and other basic configuration questions (see the section “Information You Need to Record”). When these questions are answered, the CDE login screen will appear.
Your workstation has not been “ignited;”that is, HP’s Instant Ignition process has not installed the operating system already. In this case, you will need to install the operating system from the HP-UX CDs. For details, see the CD Booklet included with the CDs. When the operating system is installed, you will need to answer the questions noted above for the ignited system. After the questions have been answered, the CDE login screen will appear.
Once the CDE login screen appears and you are logged in as root (initially there is no password), you will be able to create other users’ accounts and do whatever other configuration and installations required to get the machine intoits desired state. See the HP CDEGetting Started Guide and the Common Desktop Environment User’s Guide for instructions on typical tasks.
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Powering Up Your System
Turning on the Power
1. Turn on the monitor and any external peripherals (for example, printers) connected to the workstation.
2. Turn on the workstation. The workstation will run a series of self-tests. If you are using an old monitor and you are not sure if it works with your system, you need to press the Tab key several times until you see the message Monitor Type Selection. Select the appropriate monitor type from the list of monitors that are displayed, and press Enter. In response to the next prompt, press y and wait for 15 seconds for the system to continue its boot process.
3. After two or three minutes, a series of messages are displayed as various hardware and software subsystems are activated. Unless something is wrong with your system, you are not asked to respond to these messages.
4. A series of windows appears requesting the information you gathered in Table 2-1, such as your host name, IP address, and time zone. Enter the information as it is requested.
NOTE You should enter the host name when requested; otherwise, you will get
an error message when you log in. If you do not have other pieces of information, press Enter to use the
default value. You can provide missing information later by logging into a terminal emulator window as superuser and executing this command:
/sbin/set_parms
5. You are now asked if you want to set a root password. Specify the root password now. The root password is the password used for the
superuser account. The superuser is a special user who has permission to perform all system administration tasks. The user name for the superuser is root.
6. When you have finished answering all of the questions, the workstation completes its start-up sequence and displays the CDE login screen.
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Powering Up Your System
7. Log into your first CDE session as root. For information on logging into CDE, see the Common Desktop Environment User’s Guide.
NOTE You must log into the first session as root. This is because the system
contains no other user accounts. Once you have created user accounts, you should log out as root and log back in as one of the other users.
8. Use the System Administration Manager (Sam) to set up user accounts.
a. Move the mouse pointer to the Application Manager control for
tools and click the left mouse button. Alternatively you can execute sam at a terminal window command prompt and skip to step 5.
b. Double click on the System_Admin icon in the Application
Manager window.
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Powering Up Your System
c. Double click on the Sam icon in the Application Manager --
System_Admin window. If you are root, the System Application Manager (Sam) will appear on your screen.
d. Double click on the Accounts for Users and Groups and fill in
the necessary information.
Documentation
The documentation for your system is located on the “Instant Information” CD. To view this CD, you need to read the special mounting instructions that came with it.
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Getting Your System Running
Using Your CD Drive
Using Your CD Drive
This section explains how to mount/unmount a CD drive, verify the CD drive operation, and configure the CD driver. Note that if you are just using the CD drive to boot your system, you will not need to mount it.
Mounting and Unmounting a CD
This section explains how to mount and unmount a CD using the System Administration Manager (SAM).
The procedures in this section require you to log in as root. If you cannot log in as root, contact you system administrator.
Mounting a CD Using SAM
To access the CD in your CD drive, you must mount it. This applies to CDs with file system information only. Ifyou wish to load a music CD, for example, you would not need to mount it. Mounting a CD with file system information gives it a path name that allows your workstation to communicate with it. You must unmount the CD before removing it from the drive.
To mount a CD on an HP-UX 11.0 or 11i operating system, perform the steps covered in this section.
1. Log in as root.
2. Move the mouse pointer to the Application Manager control for tools and click the left mouse button. Alternatively you can execute sam at a terminal window command prompt and skip to step 5.
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3. Double click on the System_Admin icon in the Application Manager window.
4. Double click on the Sam icon in the Application Manager -­System_Admin window.
The System Application Manager (Sam) will appear on your screen.
5. Double click on the Disks and File Systems icon.
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Using Your CD Drive
6. Double click on the Disk Devices icon.
The following screen message is displayed:
Scanning the system’s hardware...
The Disks and File Systems window opens containing a list of devices installed in this system. From the list of devices, choose the CD drive you would like to configure as a file system by clicking on the device to highlight it.
7. Click on Add in the Actions menu. For this example you will select the item Not Using the Logical Volume Manager. However, you can select any appropriate item from the Actions menu.
8. Enter the mount directory name (for example, /CD) in the Mount Directory field of the Add Disk without LVM window.
9. Click on the Modify Defaults... button. In the Modify Defaults window, select the Read Only item from the Access button menu. Next, unselect the Create New File System item by clicking on it. Exit the Modify Defaults window by clicking on the OK button.
10.Click on the OK button in the Add Disk without LVM window. It will take a short time for the CD to mount. When the Add Disk without LVM window disappears and CDFS appears in the Use column of the Disks and File Systems window, the CD is mounted.
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Using Your CD Drive
Unmounting a CD Using SAM
You must unmount a CD before it will eject from the drive.
NOTE Before you unmount a CD, make sure that your working directory is on
some other disk or medium.
To unmount a CD on an HP-UX 11.0 or 11i operating system, perform the steps covered in this section.
1. Log in as root.
2. Move the mouse pointer to the Application Manager control for tools and click the left mouse button. Alternatively you can execute sam at a terminal window command prompt and skip to step 5.
3. Double click on the System_Admin icon in the Application Manager window.
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Using Your CD Drive
4. Double click on the Sam icon in the Application Manager -­System_Admin window.
The System Application Manager (Sam) will appear on your screen.
5. Double click on the Disks and File Systems icon.
6. Double click on the Disk Devices icon.
The following screen message is displayed:
Scanning the system’s hardware...
The Disk and File Systems window opens containing a list of devices installed in this system. From the list of devices, choose the CD drive you would like to remove (unmount) by highlighting that device.
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Using Your CD Drive
7. Clickon Remove in the Actions menu. Click Yes in the confirmation window. This unmounts the CD. Note that it will take a short time for the CD to be unmounted. The CD is successfully unmounted when you see Unused in the Use column of the Disk and File Systems window.
Verifying the CD Drive Operation
To verify that your workstation can communicate with the CD drive, follow the steps covered in this section. Note that to perform the steps required in this section, you must be superuser (root). If you cannot log in as root contact your system administrator.
1. Log in as root.
2. Type the following command at the shell prompt and press Enter:
/usr/sbin/ioscan -d sdisk
After a few seconds the ioscan utility lists all of the I/O devices that use the “sdisk” driver. Your CD drive should be among the devices listed. A list similar to the following will appear:
H/W Path Class Description =============================================== 10/0/15/1.5.0 disk SEAGATE ST39102LC 10/0/15/1.6.0 disk SEAGATE ST39102LC 10/0/14/0.0.0 disk TEAC CD-532E-B
If ioscan does not detect any usable I/O system devices, such as the CD drive, nothing is output and you are returned to the system prompt. Since this indicates possibly that the driver for the CD drive is not configured, read the subsequent section “Configuring the CD Driver.”
Configuring the CD Driver
If you reload software or rebuild the Instant Ignition system on your workstation, you may need to reconfigure the HP-UX kernel to add the CD driver. Use the SAM utility to add the CD driver and build a new HP-UX kernel.
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Using Your CD Drive
For more information about how to reconfigure the kernel using SAM, see the following manuals:
Managing Systems and Workgroups
Using HP-UX
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Using Your CD Drive
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3 Troubleshooting Your System
This chapter contains troubleshooting information to help you solve system problems. If you have a workstation problem that is not listed in this chapter, or if your problem persists, contact your designated HP support representative.
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To help speed up your service request, have your system’s model number and serial number available. Your HP service representative will always ask for these numbers.
The instructions in this chapter assume you are using the HP-UX 11.0 operating system and the Workstation Additional Core Enhancements (ACE) for HP-UX 11.0 (November, 1999) or the HP-UX 11i operating system and the Hardware Enablement Bundle (HWE) for HP-UX 11i (June, 2001) with the HP CDE graphical interface. When using HP CDE, you will have to use command line options in a terminal window to perform tests.
Here are the topics covered in this chapter:
Common Problems and Solutions
Dealing with a Boot Failure
Memory Failures
Using the LCD for Troubleshooting
Using the System Board LEDs for Troubleshooting
Troubleshooting Monitor Problems
Running System Verification Tests.
NOTE This chapter requires you to log in as root. If you cannot log in as root,
contact your system administrator.
If you have to replace, reseat, or reconnect any of the components in this workstation, see the section “Opening Your Workstation” in this chapter and the “Parts Replacement and Removal Instructions” that were shipped with the part your are replacing.
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Opening Your Workstation
Opening Your Workstation
Since a few of the troubleshooting solutions require that you get inside of your workstation, this section provides a procedure for doing this.
NOTE If you have to remove the J6700 cover to implement a solution, you will
have to replace it to determine if your solution worked. The safety-interlock switch keeps the system from working when the cover is removed.
To remove the cover of your workstation, follow the subsequent procedure. Also, see Figure 3-1.
1. Turn your workstation off and unplug it.
2. Remove your workstation from its pedestal and lay it on a soft anti-static surface with the model name and HP VISUALIZE text in the upright position. See Figure 1-1. (Desk side only)
3. Grasp both ends of the bezel and pull outward from the workstation to remove it.
4. Unscrew the captive screw located above the Liquid Crystal Display.
5. Pull forward on the cover and lift it off the workstation.
Figure 3-1 Desk-side Cover Removal
Cover
Pedestal
Captive Screw
Bezel
LCD
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Opening Your Workstation
Figure 3-2 shows a topview of the components you mightneed to replace, reseat or reconnect.
Figure 3-2 Top View of the Workstation Components
SCSI Connector
IDE Connector
VRM0
System Board
Memory Cards
5-pin Power Connector
24-pin Power Connector
Internal LCD Connector
VRM1
External LCD Connector
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Common Problems and Solutions
The tables in this section list common problems you may encounter with your computer. The tables also explain how to solve the problems.
Table 3-1 Problems Powering Up the System
Problem Solution
Troubleshooting Your System
Common Problems and Solutions
The LCD does not light up.
The LCD lights up, but is blank.
Make sure your AC power cord is connected securely to the system.
Make sure the power cord is plugged into a working AC outlet.
Make sure the power is turned ON.
Make sure the safety-interlock switch is pressed inward by closing the system cover.
Check the system VRM0 and VRM1 LEDs. See the section “Using the System Board LEDs for Troubleshooting” in this chapter.
Make sure the LCD control cable is properly connected inside the system unit and on the front part of the chassis behind the bezel.
Check the system FETCH LED. See the section “Using the System Board LEDs for Troubleshooting” in this chapter.
Make sure the LCD control cable is properly connected inside the system unit.
The LCDlight is on and a row of boxes appears
LCD displays an error message.
If problems persist, contact your system administrator or call your designated service representative.
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Contact your local HP Support Representative.
See “Using the LCD for Troubleshooting” later in this chapter.
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Common Problems and Solutions
Table 3-2 Problems Loading and Booting the Operating System
Problem Solution
The LCD is lit, and text appears on the screen, but more than two
Make sure that the system is not in soft power off mode by pressing on the power switch located on the front of the
workstation. minutes have passed with no sign of system activity.
Make sure that all externalSCSI devices are set to the proper
SCSI ID. (See the documentation that came with your SCSI
device.)
Check that all SCSI devices are correctly cabled. Check that
the SCSI bus is correctly terminated.
Check that the LAN cable is connected and the LEDs on the
LAN connector are blinking. The system stops or
hangs while booting.
Followthe instructions in “Dealing witha Boot Failure” later
in this chapter.
If the LCD displays a DIMM error,follow the instructions in
“Memory Failures” later in this chapter. If problems persist, contact your system administrator or call your designated service
representative.
Table 3-3 Problems with the 802.3 Network
Problem Solution
Cannot reach other systems on the network. Applications that rely on
Check the network connector on the back of the system unit. Make sure the network cable or transceiver is fastened securely to the connector.
the network will not run. If problems persist, contact your system administrator or call your designated service
representative.
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Table 3-4 Problems Using a Hard Disk Drive
Problem Solution
Troubleshooting Your System
Common Problems and Solutions
The disk drive is not accessible or does not respond.
Make sure that all SCSI devices are set to the proper SCSI ID. (See the documentation that came with your SCSI device.)
Check that all SCSI devices are correctly cabled. Check that the SCSI bus is correctly terminated.
Follow the instructions in “Dealing with a Boot Failure” later in this chapter.
If the disk drive is external to the system unit, make sure that its power is turned ON.
If problems persist, contact your system administrator or call your designated service representative.
Table 3-5 Problems Using the CD Drive
Problem Solution
The CD drive does not respond to commands (for
Re-enter the commands and make sure you have typed
them correctly. example, mount or swinstall).
See the section “Running System Verification Tests” later
in this chapter to verify that the CD drive is functioning
properly.
If problems persist, contact your system administrator or call your designated service representative.
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Make sure power and data cables are connected.
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Troubleshooting Your System
Dealing with a Boot Failure
Dealing with a Boot Failure
If your usual boot device (typically a disk) is not responding as it should, you try to boot from the disk (or another boot device) by selecting it manually. Note that you must use the boot console handler (bch) to perform the steps in this section.
To boot a device manually, follow these steps:
NOTE A common cause of boot failures is forgetting to connect your
Low-Voltage Differential SCSI terminator to the connector on the backof the last external SCSI device.
NOTE Your computer automatically shuts down the operating system before it
terminates the power.
1. Power on your computer after your system has completely shut down. If auto boot is turned off, the boot sequence automatically stops at the boot console Main Menu.Ifauto boot is turned on, you will see the following message:
Processor is starting auto boot process. To discontinue, press any key within 10 seconds.
If auto boot and auto search are both turned on, you will see the following message:
Processor is booting from first available de­vice. To discontinue, press any key within 10 seconds.
NOTE If you are using a power-saving monitor, you will have less than 10
seconds from the time this message appears to press a key.
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Dealing with a Boot Failure
2. Press a key. You will then see the message:
Boot terminated
The Main Menu of the boot console appears.
3. At the Main Menu prompt, type the following and press Enter:
Main Menu: Enter command > search ipl
This causes your computer to search exhaustively for bootable media.
4. Boot from one of the listed devices by typing the following at the prompt and press Enter:
Main Menu: Enter command > boot
where
device
is the hardware path to the device, specified in
device
mnemonic style notation, such as FWSCSI.5.0.
5. Answer “N” to the question, INTERACT WITH IPL (Y,N,Q)?
6. If your computer still fails to boot, there is either something wrong with the file system or with the hardware. If you suspect a file system failure, see the manual Using HP-UX for help on dealing with file system failures. If you think that something is wrong with the hardware, continue reading this chapter for more troubleshooting information.
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Troubleshooting Your System
Memory Failures
Memory Failures
A memory failure will show up in the LCD on your system unit’s front panel as a DIMM error. See the section “LCD DIMM Failure Message” in this chapter. Your system’s Boot Console Interface will never appear.
A possible solution to the memory failure problem is to remove the memory cards and reinstall them. If the problem persists, replace the failing DIMM cards as indicated in the system’s LCD.
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Using the LCD for Troubleshooting
Using the LCD for Troubleshooting
If you should receive a failure or warning in your LCD (located on the front of your workstation), you should record the information and call in the problem to your local HP Support Representative. The representative will need this information to help determine the course of action to take.
Your computer uses an LCD panel to display firmware/OS progress codes. The codes, referred to as chassis codes, consist of one of the mnemonics listed below, followed by a 4-digit hexadecimal number identifying the code module being executed. The mnemonics and their meanings are:
FLT A hardware error has been detected TST Hardware being tested INI Hardware being initialized SHU System being shutdown WRN A non-optimal or unusual operating condition exists RUN Computer is running operating system
In general, the LCD display has the following format:
Line 1 Line 2
MMM Three character mnemonic CCCC Four digit hexadecimal code FFFFFF Six character field replaceable unit
description
DDDDDDDDDDDDDDDD Description of the chassis code
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Using the LCD for Troubleshooting
If the system encounters a FLT code while the system is booting, the FLT code is interpreted and a message is displayed. For example, you may have information similar to the following in the LCD:
FLT Three character chassis code 30FC Four digit hexadecimal code SYS BD Six character field replaceable unit
description
bad sys bd id Description of the chassis code
LCD DIMM Failure Message
This section provides an example of a DIMM failure message, and what to do if it occurs.
FLT 7853: DIMM MBE in DIMM 3a
Table 3-6 Description of the LCD Message
FLT Three character chassis code 7853 Four digit hexadecimal code DIMM Six character field replaceable unit
description
MBE in DIMM 3a Description of the chassis code
If you get the above error in your display, turn off the system and reseat the DIMM card in slot 3a. If reseating this DIMM card does not work, you will need to replace the card.
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Using the System Board LEDs for Troubleshooting
Using the System Board LEDs for Troubleshooting
This section provides a description of the system board’s Light Emitting Diodes (LEDs) and how to use them for troubleshooting. These LEDs are located inside of the workstation on the system board’s left-back edge. See Figure 3-3. Note that you will have to view these LEDs through the airflow holes on the back of your workstation.
NOTE The SUPPLY LED is not currently implemented. Therefore, it does not
provide any troubleshooting information.
Figure 3-3 System Board LEDs
For those system problems that this section is not able to solve, you will have to call your local HP Support Representative. Before you call, record the state (on, off or blinking) of your LEDs and give this information to your local HP support representative. The representative will use this information to determine the course of action to take.
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Troubleshooting Your System
Using the System Board LEDs for Troubleshooting
Interpreting the LED Information
Table 3-7 explains how to interpret the information the system board LEDs provide.
Table 3-7 Interpreting the System Board LEDs
LED Name LED’sColor
Description
When On
VRM1 Green This light, when on, indicates that the
voltage regulator module is working correctly for processor one.The default state for this light is on.
VRM0 Green This light, when on, indicates that the
voltage regulator module is working correctly for processor zero. The default state for this light is on.
FETCH Green This light, when on, indicates that one or
both processors is fetchingcode. The default state for this light is on.
FANS Yellow
(blinking)
Note that the yellow light blinks a heart beat when the system is working correctly. See Table 3-8 for more details for interpreting the blinks of this light.
Over Current Red This light, when on, indicatesthere is a short
somewhere in the system. The default state for this light is off.
There are six LED blink sequences supported by the System Controller. The LED blink sequences are shown in Table 3-8. Note that each blink of the LED represents a tenth of a second (0.1 sec.).
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Using the System Board LEDs for Troubleshooting
If the FANS LED is ever stuck either ON or OFF, a system problem has occurred. This system problem is most likely an I2C bus hang. A
potential fix may be to check that the power supply cables are correctly plugged in. If this does not work, call you local HP Support Representative.
Table 3-8 Blink Sequences for the FANS LED
Troubleshooting Your System
Blink
Sequence
Number
(black dot represents0.1 second LED on; white dot
LED Blink Sequence
is 0.1 second LED is off)
Description
System Controller Non-error Blink Sequences
1
● ❍ ● ❍ ❍ ❍ ❍ ❍ ❍ ❍ System controllers
normal heart beat.
2
● ● ● ● ● ❍ ❍ ❍ ❍ ❍ This is a transient state
shown by the system controller at power up.
3 ●●●●●●●●●●❍❍❍❍❍❍❍❍❍❍ System controller’s
transient state.There is no system problem.
System Controller Error Blink Sequences
4
● ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ System controller shut
offpower tothe system because the ambient temperature exceeded 60˚C or 140˚F.
5
6
● ● ● ● ● ● ● ● ● ❍ System controller
● ❍ ● ❍ ● ❍ ❍ ❍ ❍ ❍ System controller is
Chapter 3 69
detects a fan failure. If this happens you need to read the message in the LCD on the front of the workstation.
reporting an error.
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Troubleshooting Your System
Using the System Board LEDs for Troubleshooting
Troubleshooting with System Board LEDs
This section explains what to do when you see the LEDs on your system board in a non-default state, and when the yellow FANS LED displays certain blink sequences. For the default states, see Table 3-7. Note that the non-default state is a state that should not exist, and it is a state that requires a solution.
Table 3-9 Solutions for the Non-Default LED States
1
LED Name
Non-Default
State
VRM1 OFF If the following solutions do not bring this LED back on,
replace VRM1 board.
Swap VRM cards to determine if VRM1 is bad
Determine that the power cable to the system is plugged in
Check that the power button has been pressed on
Re-seat the VRM1 board in its connector
Check that the VRM1 connector cable is properly plugged in
Solution
VRM0 OFF If the following solutions do not bring this LED back on,
replace VRM0 board.
Swap VRM cards to determine if VRM0 is bad
Determine that the power cable to the system is plugged in
Check that the power button has been pressed on
Re-seat the VRM0 board in its connector
Check that the VRM0 connector cable is properly plugged in
FETCH OFF If the following solutions do not bring this LED back on,
replace the system board.
Look at the system’s LCD to determine if the firmware update process has been interrupted
Determine that the power cable to the system is plugged in
Check that the power button has been pressed on
Determine that all external peripheral devices are turned on and that their cables are properly connected
Check that all internaldevices are poweredon and that their cables are properly connected
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Using the System Board LEDs for Troubleshooting
Table 3-9 Solutions for the Non-Default LED States
LED Name
Non-Default
Solution
1
State
Troubleshooting Your System
FANS OFF or blink
sequence 4, 5 or 6
If the following solutions do not bring the LED back on or cause it to properly blink, replace the system board.
OFF Unplug the system and replace the system
board
Blink Sequence 4 Unplug the system and operate the unit
when its environment gets cooler
Blink Sequence 5 Replace the fan associated with the
message in your system LCD. If power supply fans are bad, you have to replace the power supply. If the PCI fan is bad, replace it. If either one of the processor fans are bad, you must replace the system board. Note, fans may stillbe spinning, but their control signal may have failed.
Blink Sequence 6 Check that the 24-pin power supply signal
cable is properly connected
Press the power button off and unplug the system and wait for two minutes before turning the system back on
SHORT ON If the following solutions do not turn this LED off, replace the
1. The LEDs are in the OFF state, or in the case of the FANS LED, the LED is blinking sequence 1, 2, or 6 or it is not blinking.
Chapter 3 71
system board.
Check that no pieces of metal are shorting connections anywhere in the system
Check that no pins on system connectors are bent and touching each other
Page 72
Troubleshooting Your System
Troubleshooting Monitor Problems
Troubleshooting Monitor Problems
In the event that your console does not display or stops displaying to your graphics device, use the following procedure to set the console for displaying to an external terminal.
Here are the steps to follow:
1. Turn system power off.
2. Disconnect the computer keyboard connector from the system rear panel.
3. Connect a serial terminal to the Serial 1 connector (the top serial connector) on the system rear panel. Configure the terminal for: 9600 baud, No Stop Bits, No Parity, 8 Bits.
4. Power on the system. The system will now display the console to the terminal connected to Serial 1 port. Note that you can use a 9-pin to 9-pin serial cable (HP F1044-80002) to connect a serial terminal or terminal emulator on a Personal Workstation or Laptop computer.
5. Set the monitor type and path using the Boot Console Handler. For information on doing this see the chapter “The Boot Console Handler” in the Technical Reference.
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Troubleshooting Your System
Running System Verification Tests
Running System Verification Tests
HP-UX uses a diagnostics product called MESA that includes the Support Tools Manager (STM), which allows system operation verification. To use STM, you need to be on an HP-UX 11.0 or 11i operating system and HP-UX Diagnostic/IPR Media on your computer.
There are three interfaces that allow you access to the Support Tools Manager: a command line interface (accessed through the cstm command), a menu-driven interface (accessed through the mstm command), and the graphical user interface (accessed through the xstm command).
For more information on these user interfaces, see the online manual pages by entering one of the following commands at the command line prompt and pressing Enter:
man cstm
man mstm
man xstm
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Troubleshooting Your System
Running System Verification Tests
74 Chapter3
Page 75
A Regulatory Statements
This Appendix contains electromagnetic compatibility information and optical and acoustical statements.
75
Page 76
Regulatory Statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer: Hewlett-Packard Company
Declares that the:
Product Name: HP Workstations
Model Numbers: J6700 Base Product Number: 5X Product Options: All
conforms to the following specifications:
Safety. IEC 950:1991+A1+A2+A3+A4/EN 60950:1992+A1+A2+A3+A4+A11
EMC. CISPR 11: 1997 / EN 55011: 1998 Class A
3404 East Harmony Rd.
Fort Collins, CO 80528 USA
IEC 60825-1:1993/EN60825-1:1994+A11 Class 1 for LEDs USA 21CFR Subpart J – for FC Laser module China GB4943-1995 Russia GOST R 50377-92
CISPR 22: 1993+A1+A2 / EN 55022: 1994+A1+A2 Class A EN 50082-1: 1992
Also compliant with...
IEC 1000-3-2:1994/EN 61000-3-2:1998 IEC 1000-4-2:1995+A1/ EN 61000-4-2:1999 - 4kV CD, 8kV AD IEC 1000-4-3:1995/EN 61000-4-3:1996 - 10V/m
IEC 1000-4-4:1995/EN 61000-4-4:1995 - 2kV Signal, 4kV Power Lines US FCC Part 15, Class A Japan VCCI Class A Australia/New Zealand AS/NZS 2046.1/2:1992, AS/NZS 3548:1995, and AS/NZS 4251.1:1994 China GB9254-1988 Taiwan CNS 13438 Class A
Russia GOST R 29216-94
and is certified by:
UL Listed to UL1950, 2nd edition, File E146385 cUL Listed to CSA 22.2 No. 950-M93 TÜV Certified to EN60950 2nd edition with A1+A2+A3+A4+A11
HP Fort Collins CCQD HQE
supplementary information:
The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly:
- the EMC directive 89/336/EEC and 92/31/EEC and 93/68/EEC
- the Low Voltage Directive 73/23/EEC and 93/68/EEC
This product was tested in a typical Hewlett-Packard workstation configuration. Original signed by Ruth Lutes, Site Quality Manager, Fort Collins, CO, USA
For Compliance Information ONLY, contact:
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department
HQ-TRE Standards Europe, Herrenberger StraBe 130, D-71034 Boblingen (FAX: 49-7031-14-3143)
Americas Contact:Hewlett-Packard, Fort Collins SiteQuality Manager,mail stop 46, 3404 E. Harmony Rd.,Ft. Collins, CO 89528, USA
76 AppendixA
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Regulatory Statements
Electromagnetic Compatibility
Electromagnetic Compatibility
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct theinterference at his own expense.
Operation of this device is subject to the following conditions:
This device may not cause harmful interference.
This device must accept interference received, including interference that may cause undesired operation.
Cables used with this device must be properly shielded to comply with the requirement of the FCC.
You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment.
Appendix A 77
Page 78
Regulatory Statements
Electromagnetic Compatibility
VCCI Statement for Class A Products
Korea RRL Statement for Class A Product
Taiwan Class A Warning
78 AppendixA
Page 79
Regulatory Statements
Optical and Acoustical Statements
Optical and Acoustical Statements
Visible LED Statement
The LEDs on this product are classified as “Class 1 LED Product” in accordance with EN 60825-1.
Laser Safety Statement for a Class 1 Laser Product
The CD-ROM mass-storage system is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
This means that the mass-storage system does not product hazardous laser radiation. Because laser light emitted inside the mass-storage system is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation.
Regulation on Noise Declaration for Machines
Lpa < 70 dB operator position, normal operation, per ISO 7779 Lpa < 70 dB am Arbeitsplatz, normaler Betrieb, nach DIN 45635 T.19
Appendix A 79
Page 80
Regulatory Statements
Optical and Acoustical Statements
80 AppendixA
Page 81
Index
Numerics
802.3 twisted pair LAN connector
A
Audio connectors Audio electrical specifications
25
B
Boot failure
C
CD drive, verifying CD-ROM, mounting and
unmounting
Connector
802.3 twisted pair LAN Audio LAN (802.3 Twisted Pair) Low-VoltageDifferentialSCSI
24 Power cord RS-232C serial I/O USB
, 24, 30
Controls, front panel cstm
, 73
D
disk
, 52
Disk Drive
Failure
Driver, disk
E
Electrical specifications, audio
25
Electrostatic discharge (ESD)
16 EMI compliance ESD (electrostatic discharge)
, 24, 25
, 24, 25
, 62
, 52
, 47
, 25
, 24, 25
, 24
, 24, 26
, 24, 26
, 22
, 31
, 52
, 24
,
,
,
, 16
F
Front panel controls
G
graphics, optional
H
Headphones jack Hot-Plug
Disk Drives Example
Procedure HP hub, USB HP mouse, USB HPVISUALIZEJ6000 Features
19
Hub, HP USB devices
I
I/O, standard connectors Instant ignition
,
Instant Information Internal storage devices Internet protocol (IP) address
41
ioscan
, 52
K
Keyboard, USB
L
LAN station ID LCD symbols Line input jack Line output jack Liquidcrystal display(LCD)
65
Logical Volume Manager(xstm)
31
Low-Voltage Differential (LVD)
SCSI
, 31
, 32
, 34
, 30
, 22
, 20, 24
, 22
, 19
, 24
, 30
, 21, 43
, 46
, 30
, 41
, 24
, 24
, 30
, 20
, 19
,
,22,
LVM (Logical VolumeManager),
31
M
Mask, subnetwork Memory failures Memory, main Microphone jack Monitor, troubleshooting Monitors Mounting, CD-ROM Mouse, HP mstm
N
,
Network, standard
O
Operating system overview
P
Panel controls, front Parallel connector PCI slots Peripheral component
Power cord connector Power input Power switch Power, turning on Powering up your system Product description
R
Rear panel
Headphones jack I/O card slots Line input jack
,
Line output jack Microphone jack Power input
, 19, 29
, 30
, 73
, 20
interconnect (PCI) slots
, 41
, 64
, 19, 27
, 24
, 47
, 19
, 22
, 24
, 24
, 24
, 23
, 44
, 19
, 24
, 24
, 24
, 24 , 24
, 24
, 72
, 21
, 20
, 43
Index 81
Page 82
Index
Serial interface port, 24 TOC button USB ports
Rear panel connectors, system
unit Remote power-on RS-232C serial I/O connector
24, 26
S
Serial interface port (RS-232C)
20 set_parms shutdown -q Specifications, audio electrical
25 Subnetwork mask Support Tool Manager (xstm) Switch, power Symbols, LCD System LCD System overview, operating System unit rear panel
connectors System verification tests,
running System, powering up
, 24
, 24
, 24
, 20
,
, 44
, 23
, 41
, 31
, 23
, 22
, 22
, 21
, 24
, 73
, 43
V
Verifying, CD drive
X
xstm
, 31, 73
,
,
, 52
T
TOC button
U
Universal serial bus (USB) Unmounting, CD-ROM USB
HP Hub HP mouse
Keyboard USB connectors USB ports
, 24
, 20
, 50
, 30
, 30
, 30
, 24, 30
, 24
82 Index
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