HP UPD 5.3 System Administrator Manual
UNIVERSAL PRINT DRIVER (PCL5/PCL6/PS) and HP UPD Tools
UNIVERSAL PRINT DRIVER (PCL5/PCL6/PS) and HP UPD Tools
System Administrator’s Guide
HP UPD 5.3
HP Universal Print Driver (PCL5/PCL6/
PS) and HP UPD tools
System Administrator's Guide
HP UPD 5.3
Copyright and license
©2011 Copyright Hewlett-Packard
Development Company, L.P.
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Edition 9, 05/2011
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Table of contents
1 Purpose and scope ......................................................................................................................................... 1
Introduction ........................................................................................................................................... 1
Conventions used in this guide ............................................................................................................ 3
2 Software description ...................................................................................................................................... 5
Introduction ........................................................................................................................................... 5
System requirements ........................................................................................................................... 6
Software availability .............................................................................................................................. 8
3 Plan an HP UPD deployment ......................................................................................................................... 9
The five steps to a successful deployment ........................................................................................... 9
Initiation and planning ........................................................................................................................ 10
Understand your printing requirements and environment .................................................. 10
Determine deployment objectives ..................................................................... 10
Print servers or Direct IP ................................................................................... 10
Identify stakeholders ......................................................................................... 10
Make an inventory ............................................................................................. 10
Consider PDL needs ......................................................................................... 10
Driver considerations ........................................................................................ 11
Pre-configuration, policy and access requirements .......................................... 11
Environment and network compatibility ............................................................. 11
Baseline the system .......................................................................................... 11
Risk management ............................................................................................. 11
Key deployment decisions ................................................................................................. 12
Create a list of required drivers ......................................................................... 12
Choose an installation method .......................................................................... 12
Driver Pre-Configuration ................................................................................... 12
Traditional and dynamic mode .......................................................................... 13
Manage the HP UPD with HP MPA or Active Directory Group Policy .............. 13
Estimate time requirements .............................................................................. 13
Communication and training ............................................................................................................... 14
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Training .............................................................................................................................. 14
Conducting a pilot ............................................................................................................................... 14
Testing and Evaluation ....................................................................................................................... 14
Deploy to production .......................................................................................................................... 14
4 Pre-configure the default settings and print policy for HP UPD .............................................................. 15
Configure the HP UPD default settings using install.exe during driver installation ............................ 16
Configure the HP UPD default settings and/or print policy using the HP Managed Printing
Administration (HP MPA) ................................................................................................................... 16
Configure the HP UPD default settings and/or print policy using Group Policy Objects in Active
Directory ............................................................................................................................................. 17
Pre-configure the HP UPD default settings using HP Driver Configuration Utility .............................. 18
Pre-configure the HP UPD default settings using HP Driver Deployment Utility (DDU) ..................... 19
Configure the HP UPD default settings after driver installation in driver preferences ........................ 20
Manage printer default settings ......................................................................................... 20
Manage default settings and print policy with HP MPA for HP UPD ................................. 20
Manage default settings with Active Directory templates for HP UPD in dynamic or
traditional mode (with direct IP or USB) ............................................................................. 20
Overview of configurable functions and Pre-configuration utilities ..................................................... 21
5 Install and Uninstall of the HP UPD ............................................................................................................. 23
Install or upgrade HP UPD version 5.1 and later ............................................................................... 24
Determine the HP UPD version installed ........................................................................... 24
Microsoft Windows Driver Architecture .............................................................................. 24
HP UPD Supported Upgrades ........................................................................................... 25
HP UPD installation methods ............................................................................................ 25
Explanation of driver name ................................................................................................ 27
Download and unzip the HP UPD installation files ............................................................................. 29
Installation methods and environments .............................................................................................. 29
Method 1: Windows client/server using the Add Printer wizard ......................................... 29
Method 2: Windows client/server using the install.exe wizard ........................................... 31
Method 3: Windows client/server using the command prompt (install.exe with
switches) ............................................................................................................................ 31
Managing printer default settings ...................................................................... 32
Default settings and changes are not managed ............................... 32
Manage default settings with HP MPA ............................................. 32
Manage default settings with Active Directory templates ................. 32
Available options when installing by command prompt ..................................... 33
Discontinued options in install.exe .................................................................... 36
Method 4: Windows client/server: Use Point and Print ...................................................... 39
Method 5: Windows client/server: Use the HP Web Jetadmin Print Queue Creation ........ 39
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Method 6: Create a driver instance via plug and play ........................................................ 40
Hardware first installation .................................................................................. 40
Software first (unattended) installation .............................................................. 40
Method 7: Other supported Microsoft driver installation methods ..................................... 41
Environment A: Windows Cluster server environment ...................................................... 41
Alternative install with printer automatic configuration disabled ........................ 42
Environment B: Windows Terminal Server/Citrix environment .......................................... 43
Versions of Terminal Server and Citrix supported by HP .................................. 43
Known limitations of the HP UPD when used for auto– created printers or
redirected printers with client printers that are directly attached ....................... 43
Environment C: Novell ....................................................................................................... 44
Install the HP UPD in a Novell environment ...................................................... 44
NDPS ................................................................................................................ 45
Best practices — upgrade .................................................................................................................. 46
Driver upgrade steps .......................................................................................................................... 47
Uninstall the HP UPD ......................................................................................................................... 49
6 HP UPD Administrative features ................................................................................................................. 51
New features HP UPD 5.3.1 ............................................................................................................... 52
install.exe /m no longer requires driver name .................................................................... 52
install.exe /s can specify virtual node (cluster install) ........................................................ 52
Encrypt Job option ensures end-to-end print job security .................................................. 52
Custom media support increased from 5 to 10 .................................................................. 52
New UpdateNow.exe tool can update printer configuration ............................................... 52
New features HP UPD 5.2.5 ............................................................................................................... 53
New features HP UPD 5.2 .................................................................................................................. 54
Face-up and face-down option enhanced ......................................................................... 54
Photo printing shortcut sets color treatment correctly for Microsoft Office applications
in vector path ..................................................................................................................... 54
Support added for 3-hole punch accessory for LJ9065 ..................................................... 54
Lock watermarks via driver configuration tools .................................................................. 54
install.exe /gcfm added ...................................................................................................... 54
Cartridge Life Tracking ...................................................................................................... 54
Grayscale ON/OFF central policy added ........................................................................... 55
install.exe /? (help) updated ............................................................................................... 55
Microsoft Windows 7 and Windows Server 2008 R2 installation updated ......................... 55
Edgeline printing updated .................................................................................................. 55
New features HP UPD 5.1 .................................................................................................................. 56
New paper size supported ................................................................................................. 56
Lock PIN Printing ............................................................................................................... 56
Easy Print Quality for Monochrome ................................................................................... 56
ENWW v
Retain Settings During Upgrade ........................................................................................ 56
Manual duplexing enabled for certain, older products ....................................................... 56
New features HP UPD 5.0 .................................................................................................................. 57
Printing to unsupported products enabled by default ........................................................ 57
Installation to allow HP UPD version control (traditional mode installations) ..................... 57
Create and edit shortcuts with the HP Driver Configuration Utility .................................... 57
Custom media types recognized by the HP UPD .............................................................. 58
Username added to watermark selections ........................................................................ 58
HP EasyColor .................................................................................................................... 59
Global per machine policy management ........................................................................... 59
New features HP UPD 4.7 .................................................................................................................. 59
Manually configure product settings .................................................................................. 59
Pinless private printing ....................................................................................................... 60
Job separator page ............................................................................................................ 61
HP Web Jetadmin language monitor support .................................................................... 61
Eco-Print (Two-sided printing) shortcut ............................................................................. 61
Cache printer settings ........................................................................................................ 61
Job storage and PIN printing .............................................................................................................. 62
How the HP UPD works with job storage .......................................................................... 62
Access and configure the job storage feature. .................................................................. 62
Pre-configure job storage capabilities ................................................................................ 63
Printer Automatic Configuration ......................................................................................................... 64
Device Automatic Configuration defined ............................................................................ 64
Automatic Printer Configuration status .............................................................. 65
User Interface .................................................................................................... 66
Command line interface .................................................................................... 68
Disabling Printer Automatic Configuration ......................................................................... 70
Benefits Comparison ......................................................................................................... 71
Automatic configuration enabled ....................................................................... 71
Automatic configuration disabled ...................................................................... 71
Default capabilities without automatic configuration ......................................... 71
Steps to disable the Printer Automatic Configuration ........................................ 72
Communication protocols .................................................................................................. 73
Printer Automatic Configuration services ........................................................................... 73
Steps to Disable ................................................................................................ 74
Steps to Remove ............................................................................................... 74
Symptoms when Printer Automatic Configuration fails ...................................................... 74
Troubleshooting ................................................................................................................. 74
1. Can the HP UPD print to the target device? ................................................. 74
2. Is the HP UPD printer defined with Printer Auto Configuration enabled? ..... 75
3. After running "Update Now" were expected results returned? ...................... 75
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4. What is the physical connection method between the HP UPD installed
printer and the target printing device? ............................................................... 75
5. Troubleshoot network connection/port .......................................................... 76
6. Distinguish if target product is communicating bidirectional for printer
auto configuration via HTTP or SNMP? ............................................................ 76
7. Install and test a new print queue? ............................................................... 77
8. Is the network congested? ............................................................................ 77
FAQ ................................................................................................................................... 77
7 Use HP Universal print drivers .................................................................................................................... 81
Introduction ......................................................................................................................................... 81
Use the HP UPD ................................................................................................................................ 82
Universal print driver modes .............................................................................................. 82
Traditional mode ............................................................................................... 82
Dynamic mode .................................................................................................. 82
Configure HP UPD dynamic mode settings ....................................................................... 82
Change the settings for the HP UPD ................................................................................. 83
Change General HP UPD settings .................................................................... 83
Change Device Verification settings (number 5 on Figure 7.1) ......................... 84
Change driver properties (print job preferences) ............................................................... 84
Change driver properties while printing ............................................................. 84
Change driver properties from the Printers and Faxes folder ........................... 85
Help ................................................................................................................................... 85
Print using the HP UPD ...................................................................................................................... 85
Print using the HP UPD in dynamic mode ......................................................................... 85
Dynamic mode options – Default configuration ................................................. 86
Use dynamic mode ........................................................................................... 86
Select a recently used printer (Figure 7.1 item 1) ............................................. 87
Find a printer (Figure 7.1 item 3) ....................................................................... 87
Enter a print address ........................................................................ 88
Search for network printers .............................................................. 89
Search for print shares ..................................................................... 89
Print using the HP UPD in traditional mode ....................................................................... 89
Add a printer to the Printers and Faxes folder .................................................................................... 90
Add a printer to the Printers folder using the dynamic mode user interface. ..................... 90
Add a printer to Printers and Faxes folder from within the Printers and Faxes folder ....... 90
Organize the Recently Used Printers list ........................................................................... 91
8 Manage the HP UPD using HP Managed Printing Administration (HP MPA) and Active Directory
Group Policy ...................................................................................................................................................... 93
Manage the HP UPD using HP MPA ................................................................................................. 94
ENWW vii
Introduction ........................................................................................................................ 94
HP MPA version information .............................................................................................. 94
Supported HP MPA versions ............................................................................ 94
Supported environments for managing the HP UPD ......................................................... 95
Install and uninstall the HP MPA software ......................................................................... 95
HP MPA Software requirements ....................................................................... 96
Software availability .......................................................................................... 98
Install the HP MPA software ............................................................................. 98
Back up the HP MPA software .......................................................................... 98
Uninstall the HP MPA software ......................................................................... 98
Uninstall HP MPA using HP Managed Printing Admin Setup
Wizard .............................................................................................. 99
Uninstall HP MPA using Add/Remove Programs ............................. 99
Access HP MPA ................................................................................................................ 99
Classic interface ................................................................................................ 99
Graphic interface ............................................................................................. 100
Use HP Managed Print Policies (MPPs) .......................................................................... 103
Create a new MPP .......................................................................................... 104
UseMode settings ........................................................................... 105
Default Print settings ...................................................................... 108
Color Access settings ..................................................................... 110
User Search capabilities ................................................................. 111
Status & Supplies Notification settings ........................................... 113
Basic MPP settings ......................................................................... 114
Update an MPP .............................................................................. 115
Edit an existing MPP ....................................................................................... 116
Duplicate an existing MPP .............................................................................. 116
Associate MPLs with an MPP ......................................................................... 116
Associate user groups with an MPP ............................................................... 117
Remove an existing MPP ................................................................................ 118
Use HP Managed Printer Lists (MPLs) ............................................................................ 118
Create a new MPL .......................................................................................... 120
Auto printer discovery ..................................................................... 120
Manual printer entry ........................................................................ 124
Edit an existing MPL ....................................................................................... 127
Associate an MPL with an MPP ...................................................................... 127
Duplicate an existing MPL ............................................................................... 128
Manage the MPL view ..................................................................................... 128
Select a view .................................................................................. 128
Advanced view settings .................................................................. 134
Manage virtual printers .................................................................................... 135
viii ENWW
Create a new virtual printer ............................................................ 135
Edit existing virtual printer .............................................................. 136
Remove an existing MPL ................................................................................ 136
Remove printers from an MPL ........................................................................ 136
Use User Groups ............................................................................................................. 137
Create a new user group ................................................................................. 137
Edit an existing user group .............................................................................. 138
Associate a user group with a MPP ................................................................ 138
Remove a user group ...................................................................................... 138
Using MPP and MPL xml files directly to manage HP UPD ............................ 138
Use install.exe to assign MPPs and MPLs ...................................................................... 139
Using /aml switch to point the HP UPD to a printer list xml file ....................... 139
The HP Managed Print Policies XML file format ............................ 140
The HP Managed Printer Lists XML File Format ............................ 146
Defining custom MPLs from the Manager Print Policy (MPP) ........ 150
Manage the HP UPD with Active Directory Group Policy ................................................................. 151
Supported HP UPD versions ........................................................................................... 151
Use HP Active Directory Group Policy versus HP MPA to manage HP UPD policies ..... 151
Install the HP UPD Active Directory Administrative template .......................................... 151
Install template on Windows Server 2003 and Server 2008 using Microsoft
Group Policy Management Console (GPMC) ................................................. 151
Remove the HP UPD Administrative template ................................................ 152
Upgrade the HP UPD Administrative template ............................................... 153
Enable Active Directory Group Policy for HP UPD for a new or existing
HP UPD installation ......................................................................................... 153
For new installations of the HP UPD when an HP Active
Directory Template is installed ....................................................... 153
For existing installations of the HP UPD ......................................... 153
Configure policies with the HP UPD Active Directory Administrative
template .......................................................................................................... 153
UseMode settings ........................................................................... 154
Default Print Settings ...................................................................... 156
Color access control ....................................................................... 157
User Search Capabilities ................................................................ 158
Status Notification Pop-ups ............................................................ 158
Job Accounting ............................................................................... 159
Job Delivery .................................................................................... 159
MPP Information Settings ............................................................... 161
Managed Printer List settings ......................................................... 161
Implement HP Managed Printer Lists (MPLs) within the HP UPD Active
Directory template file ..................................................................................... 161
Verification and troubleshooting ...................................................................... 162
ENWW ix
Functional test ................................................................................ 162
Registry population ......................................................................... 162
Final test ......................................................................................... 163
Appendix A Manage Status Notification Pop–ups ...................................................................................... 165
Description and benefits ................................................................................................................... 166
How the SNP works ......................................................................................................................... 166
SNP default behavior ....................................................................................................................... 166
HP Special Offers Program .............................................................................................................. 167
Use Device Settings tab in the property page to enable or disable SNP ......................................... 168
Use the pop-up window to enable/disable SNP ............................................................................... 169
Manage the SNP with the HP Driver Configuration Utility ................................................................ 169
Manage SNP with HP Managed Printing Administration (HP MPA) ................................................ 170
Manage SNP through registry settings ............................................................................................. 170
Appendix B Create multi-layered MPL (graphical) views ........................................................................... 173
Create the graphical views ............................................................................................................... 174
Create the managed printer list ....................................................................................... 174
Create clickable image maps ........................................................................................... 174
Create the Web pages ..................................................................................................... 175
Publish the Web pages .................................................................................................... 175
Link your Web pages ....................................................................................................... 176
Use the MPA tool ............................................................................................................. 176
Use the Active Directory Administrative Template ........................................................... 177
View results ..................................................................................................................... 177
Appendix C Third-party articles and Windows printing background ....................................................... 179
Appendix D Frequently Asked Questions ................................................................................................... 183
Driver installation and configuration ................................................................................................. 183
Driver Policy ..................................................................................................................................... 186
Operating system ............................................................................................................................. 187
Appendix E HP UPD Deployment Worksheet .............................................................................................. 189
General Information .......................................................................................................................... 189
Port and protocol information ........................................................................................... 189
Print server environment .................................................................................................................. 190
Print server information .................................................................................................... 190
Goals ............................................................................................................................... 191
Set up new server that has new queue names ............................................... 191
x ENWW
Point and Print Client Information .................................................................................... 193
Direct IP printing ............................................................................................................................... 193
General client information ................................................................................................ 193
Goal ................................................................................................................................. 194
Upgrade-Drivers: ............................................................................................................. 194
Upgrade-Settings configuration ....................................................................................... 194
HP UPD/HP MPA/AD Customized Options ..................................................................... 195
Appendix F HP UPD Deployment Flowcharts ............................................................................................. 197
Start .................................................................................................................................................. 198
Choose PDL: (PCL 5, PCL 6 or PS) ................................................................................ 198
Citrix environment ............................................................................................................ 199
Novell environment .......................................................................................................... 199
Microsoft Windows Print Server ....................................................................................... 199
Direct IP Printing .............................................................................................................. 199
Client Driver deployment and Software Distribution Systems ......................................... 200
Update server/replace server ........................................................................................................... 201
Client printing ................................................................................................................................... 203
Policy ................................................................................................................................................ 205
Add/new queues ............................................................................................................................... 207
Create queues .................................................................................................................................. 209
Ports and protocols .......................................................................................................................... 212
Replace drivers ................................................................................................................................ 214
Versioning of printer driver shared files ............................................................................................ 215
Automating the process through scripting ........................................................................................ 219
Appendix G Glossary of terms ..................................................................................................................... 221
Appendix H Support information to collect ................................................................................................. 225
1) Symptoms .................................................................................................................................... 225
2) Printer driver ................................................................................................................................. 225
3) Environment specifications .......................................................................................................... 226
4) Printer information ........................................................................................................................ 228
5) Application .................................................................................................................................... 229
6) Files to collect .............................................................................................................................. 229
Index ................................................................................................................................................................. 231
ENWW xi
xii ENWW
1 Purpose and scope
Introduction
This system administrator's guide provides information about the HP Universal Print Driver (HP UPD)
and the available HP UPD tools. For each output format (PCL5, PCL6, and PS), a separate
downloadable driver exists. Because the core code and functionality are the same for all formats, this
documentation refers to HP UPD without specifying the output format.
This guide is distributed in an electronic format to serve as a quick-reference tool for information
technology administrators, customer care agents, support engineers, system administrators,
management information systems personnel, and printer users.
This guide includes the following information:
●
Procedures for installing and uninstalling software components, including command line
configuration and installation of the HP UPD.
● Descriptions of the HP Universal Print Driver (HP UPD), and the features, benefits, use and
management of the HP UPD.
● Descriptions of the HP Managed Printing Administration (HP MPA) software, including
HP Managed Print Policies (MPPs) and HP Managed Printer Lists (MPLs). Used by
administrators to configure and manage the HP UPD.
●
Descriptions of the HP Active Directory Template used to manage the HP UPD.
●
Descriptions of the HP Driver Configuration Utility (DCU) and an introduction to the features,
benefits, and use.
●
Descriptions of the HP Driver Deployment Utility (DDU) and an introduction to the features,
benefits, and use.
The following table describes the structure of this System Administrator's Guide.
Table 1-1 HP Universal Print Driver System Administrator's Guide overview
Chapter Content
Purpose and scope on page 1 Describes the focus and intent of this guide, including the conventions used,
and the hardware to which this guide pertains.
Software description on page 5 Describes the HP UPD software, including the software requirements for
installing the HP UPD and software availability. Also described are the different
driver versions (HP PCL 6, HP PCL 5, and HP PS emulation), their specific
purposes, and the modes for installing these HP UPD versions.
ENWW Introduction 1
Table 1-1 HP Universal Print Driver System Administrator's Guide overview (continued)
Chapter Content
Plan an HP UPD deployment
on page 9
Provides information for planning and deploying the HP UPD in your
environment.
Pre-configure the default settings and
print policy for HP UPD on page 15
Includes information about the methods for pre-configuring the HP UPD.
● Pre-configure the HP UPD.
◦
Using install.exe
◦
Using the HP Managed Printing Administrator (HP MPA)
◦ Using Group Policy Objects in Active Directory
◦
Using Driver Configuration Utility (DCU)
◦
Using HP Driver Deployment Utility (DDU)
● Pre-configuration utilities and configurable functions
Install and Uninstall of the HP UPD
on page 23
This chapter provides instructions for installing and uninstalling of the HP UPD
in dynamic and traditional mode.
HP UPD Administrative features
on page 51
This chapter describes configuration features for the HP UPD.
● HP UPD 5.1 Features
●
HP UPD 5.0 Features
●
HP UPD 4.7 Features
● Job storage and PIN printing
●
Modify HP UPD using install.exe
●
Printer Automatic Configuration
Use HP Universal print drivers
on page 81
This chapter includes information about using the HP UPD
● Use the HP UPD
●
Print using the HP UPD
●
Add a printer to the Printers and Faxes folder
Manage the HP UPD using HP Managed
Printing Administration (HP MPA) and
Active Directory Group Policy
on page 93
● Manage the HP UPD using HP MPA
●
Manage Active Directory Group Policy with the HP UPD using HP Active
Directory Templates
Manage Status Notification Pop–ups
on page 165
Provides information for managing Status Notification Pop–ups.
Create multi-layered MPL (graphical)
views on page 173
Provides information about creating multi-layered graphical views.
Third-party articles and Windows printing
background on page 179
Lists important Microsoft Knowledge Base articles.
Frequently Asked Questions
on page 183
Answers common questions regarding the HP UPD.
HP UPD Deployment Worksheet
on page 189
Provides an worksheet containing HP UPD deployment line items.
2 Chapter 1 Purpose and scope ENWW
Table 1-1 HP Universal Print Driver System Administrator's Guide overview (continued)
Chapter Content
HP UPD Deployment Flowcharts
on page 197
Contains flowcharts describing deployment of the HP UPD.
Glossary of terms on page 221 This appendix contains explanations of commonly used terms in reference to
the HP UPD.
Support information to collect
on page 225
Contains a list of support related questions for troubleshooting HP UPD issues.
For more information about the location of information within these chapters, see the table of
contents. An index is provided in the back of this guide.
Conventions used in this guide
This guide uses the following conventions:
●
Keyboard keys appear in colored font. For example, Press the Shift key.
●
Directory paths, file names, and file extensions appear in user-interface (UI)-specific font. File
names and file extensions appear in uppercase.
For example, Find the SAMPLE.TXT file in the C:\Temp directory
●
Menu names, field names, and options to select display in bold type.
For example, On the File menu, click New.
●
Windows©, screens, and panels display in bold type.
For example, The Job Manager window displays.
●
References to other sections in this guide are underlined.
For example, For more information, see
Software description on page 5.
ENWW Conventions used in this guide 3
4 Chapter 1 Purpose and scope ENWW
2 Software description
Introduction
The HP Universal Print Driver helps eliminate driver chaos in your print environment by dramatically
reducing the number of drivers needed. Broad compatibility ensures it works with many HP print
products, often reducing driver use to a single driver. For each output format, there is a separate
downloadable driver.
●
The PCL5, PCL6 and PS HP Universal Print Driver works well with a broad range of networked
and direct-connected HP (Color) LaserJet, HP Business Inkjet/Officejet, and Edgeline print
products. HP products share state-of-the-art technology, allowing the HP Universal Print Driver
to support complex capabilities across many HP products, making them easier to use, support,
certify and deploy.
●
Install the HP Universal Print Driver in traditional or dynamic mode.
◦
Traditional mode — Behaves like a product specific driver, creating a permanent instance
of the driver. Use in point and print environments or with direct IP printing.
◦
Dynamic mode — Allows the most flexibility. A user can find and print to any supported HP
product within any network or print environment without installing a product-specific driver.
The HP UPD discovers the product capabilities so that users can print using most of them,
including advanced printing options such as watermarks and booklet printing.
●
Local language drivers available in 35 spoken languages.
●
You can rely on the HP Universal Print Driver to perform because it's built on the same
technology we've been using in our product-specific drivers for years.
Easy management tools help meet your unique needs.
HP provides tools and services to customize and manage drivers and printers, so you choose driver
capabilities that best suit your unique environment, from managing print queues and color use, to
ensuring secure printing for sensitive documents.
●
Using the HP Driver Configuration Utility (DCU), you can pre-configure the driver, which allows
you to use the standard Windows driver installation procedure.
● The HP Driver Deployment Utility creates a single executable file for an HP UPD installation with
customized pre-configured driver settings.
● Using the Active Directory Group Policy, you can define print policies for the HP UPD when
installed in traditional mode with direct printing, or when installed in dynamic mode. The Active
Directory Group Policy template does not work with point and print installations.
ENWW Introduction 5
●
The HP Managed Printing Administration allows you to centrally manage the available search
options for the HP UPD in dynamic mode. It also allows you to predefine printer lists and printing
policies for the HP UPD.
●
Create print queues and update drivers on remote systems from one location via HP Web
Jetadmin.
Helps reduce paper use and save money.
●
The HP Universal Print Driver's Eco Print short cut has two-sided printing enabled, making it
easier to reduce paper use.
●
The HP Managed Printing Administration and Active Directory templates support a variety of
policy controls that can help your company lessen its impact on the environment and save
money via your HP LaserJet and Edgeline print products. The Duplex Default setting reduces
paper use and Edgeline Quality Modes Control ensures the right print quality is pre-set for HP
Edgeline MFPs.
Helps increase productivity, reduce support calls.
●
The HP Universal Print Driver enables advanced functions on all the printers it supports--from
two-sided printing and stapling to Private (PIN) Printing and color themes--so users are not held
up or held back by a lack of advanced print features.
●
The HP Universal Print Driver supports PCL 5, PCL 6 and postscript emulation printer
languages.
●
By providing real-time print job and print product information, the HP Universal Print Driver
empowers you to resolve common problems yourself and place fewer calls to the help desk.
This can mean faster problem resolution, improved printer uptime, and increased productivity.
System requirements
The following are the minimum system requirements for 5.X.
Client operating systems supported:
●
Microsoft Windows 7 Starter, Home Premium, Professional, Enterprise, and Ultimate; x86 and
x64
●
Microsoft Windows Vista Business, Enterprise, Home Basic, Home Premium, and Ultimate; x86
and x64
●
Microsoft Windows XP (SP2 and later) Home Edition, and Professional; x86 and x64
NOTE: Microsoft retired mainstream support for Microsoft Windows XP in April 2009. HP will
continue to provide best effort support of the current HP UPD and tools for the discontinued
Microsoft Windows XP operating system.
6 Chapter 2 Software description ENWW
Server operating systems supported:
●
Microsoft Windows Server 2008 R2 Datacenter, Enterprise and Standard Edition
◦
Services: Terminal Server, Cluster Server
●
Microsoft Windows Server 2008 SP2 Datacenter, Enterprise and Standard Edition
◦
Architectures: x86 and x64
◦
Services: Terminal Server, Cluster Server, Core
●
Microsoft Windows Server 2003 (SP1 and later) Datacenter, Enterprise, and Standard Edition
◦
Architectures: x86 and x64
◦
Services: Terminal Server, Cluster Server, Core
●
Citrix
◦
Microsoft Windows Server 2008 x64 Edition Terminal Services
Citrix XenApp 5.0
Citrix XenApp 6.0
◦
Microsoft Windows Server 2008 Terminal Services
Citrix XenApp 5.0
Citrix XenApp 6.0
◦
Microsoft Windows Server 2003 x64 Edition Terminal Services
Citrix Presentation Server 4.5
Citrix Presentation Server 4.0
◦
Microsoft Windows Server 2003 Terminal Services
Citrix Presentation Server 4.5
Citrix Presentation Server 4.0
●
Novell (
www.novell.com/iprint)
◦
Novell Open Enterprise Server 2 (Linux)
◦
Netware 6.5 SP8 minimum for full Microsoft Windows Vista, Microsoft Windows 7, and
Microsoft Windows XP support (SP7 if only XP)
◦
Novell iPrint Client v5.4 for Microsoft Windows XP, Microsoft Windows Vista, and Microsoft
Windows 7, x86 and x64 architectures
HP UPD can be used independently of the HP MPA software.
ENWW System requirements 7
Requirements for HP MPA Software
●
Supported Operating Systems
◦
Microsoft Windows XP
◦
Microsoft Windows Server 2003 (32-bit)
NOTE: Microsoft no longer supports Windows XP operating systems. Support of the HP UPD
with Windows XP may be limited.
●
Supported Internet Browsers
◦
Internet Explorer 6.0 (if you use Microsoft Windows XP SP3), 7.0, 8.0
●
IIS Internet Information Services. Versions provided by the following OSs.
◦
Windows XP
◦
Windows Server 2003
◦ Windows Server 2008
●
Java Runtime Environment (JRE), required for graphical views, version 1_5_0_9 and newer.
The latest version is available at the following website:
www.java.com/en/download/index.jsp.
Software availability
The HP Universal Print Driver version 5.X is available in the following languages:
Table 2-1 HP UPD supported languages
Arabic Bulgarian Catalan Croatian
Czech Danish Dutch English
Estonian Finnish French German
Greek Hebrew Hungarian Italian
Japanese Korean Latvian Lithuanian
Norwegian Polish Portuguese (Brazilian) Romanian
Russian Serbian (Latin) Simplified Chinese Slovak
Slovenian Spanish Swedish Thai
Traditional Chinese Turkish Ukrainian
NOTE: If the HP UPD is used to print to an unsupported product, HP recommends using the HP PS
UPD for best print results.
8 Chapter 2 Software description ENWW
3 Plan an HP UPD deployment
This chapter is designed to help you make strategic deployment decisions as you integrate the
HP UPD into your printing environment. The deployment of the HP UPD in your printing environment
will be unique based upon your specific objectives and current IT infrastructure. This chapter
assumes that you have a basic understanding of the functionality of print drivers and the Windows
printing architecture.
This chapter provides you with the options and recommendations to customize your deployment
experience based on your current printing environment and your printing goals and objectives.
Although your environment will vary slightly from the installation models below, you should be able to
use the recommendations in this document so your HP UPD deployment will be smooth and have the
least impact to your printing environment. In some cases you will use more than one solution
provided in the information below.
The five steps to a successful deployment
1. Initiation and planning
●
Fully understand your printing requirements and environment
●
Make decisions
2. Communication and training
● Executive sponsorship
● Training
3. Conducting a pilot
4. Test and evaluation
5. Roll out to production
ENWW The five steps to a successful deployment 9
Initiation and planning
To gain the maximum benefit from the HP UPD, it is important to:
●
Fully understand your printing requirements and environment.
●
Develop an HP UPD deployment strategy.
An HP UPD deployment requires major changes to your IT environment and should be treated
accordingly. Make sure you back up your print servers and print queues before beginning any
installation.
Understand your printing requirements and environment
Determine deployment objectives
This is a description of the objectives of the deployment. The intent is to get a clear and detailed
picture of what the end result will be after the migration or upgrade. See
HP UPD Deployment
Worksheet on page 189 for details
Print servers or Direct IP
With improvements in desktop computing power, available printing management tools, and the
growing concerns about reducing printing management costs, some enterprise customers are starting
to question whether they should move to Direct IP printing or continue with client-server printing.
For additional information on whether direct IP printing is right for you please refer to Direct IP
Printing with the HP Universal Print Driver available on
www.hp.com. HP UPD supports either
environment.
Identify stakeholders
The stakeholders are anyone impacted by the plan, and can include, but are not limited to the
following groups.
● End users – Will there be downtime, what will change?
●
IT staff – How much time and resources?
●
Help Desk – What do they need to know?
Make an inventory
You must inventory all printing products, print servers, print queue names, printer drivers, IP
Addresses, and page description languages (PDLs) that you are using. If you have print servers, you
also need to determine if all of the print queues are still active.
Consider PDL needs
Some business applications rely on a specific version of Printer Command Language (PCL) or
require Adobe® PostScript®. As a result, test that the applications you are using are compatible with
the HP UPD versions of PCL and postscript emulation. If your testing proves that some applications
10 Chapter 3 Plan an HP UPD deployment ENWW
are not compatible with the HP UPD versions of PCL and postscript emulation, you should retain the
current drivers and queues for the non-compatible applications.
●
Specialty products
●
Specific business applications, such as ERP
●
The use of certified drivers, such as SAP
●
Line printers
●
Large format printing products
●
HP products that feature edge-to-edge printing, which require product-specific drivers
Driver considerations
Please consider the following to determine if the HP UPD is the correct solution for your printing
environment.
●
The HP UPD is supported and tested on HP printers only. For non-HP products, HP
recommends using the driver supplied by the product manufacturer.
●
Not all HP printers are supported by the HP UPD. The HP UPD supports most workgroup class
HP LaserJet printers and MFPs, and a number of business Inkjet printers. Some personal
HP LaserJet and Inkjet printers are not supported. For the most current list of HP UPD
supported products, see the following website
www.hp.com/go/upd.
Pre-configuration, policy and access requirements
If you have a goal of setting up custom default settings, or restricting access to printers or printer
capabilities like color printing, now is the time to make a list of all those requirements.
Environment and network compatibility
Validate that the HP UPD is compatible with your current environment and network communication
protocols. Make sure that the SNMP and mDNS protocols are not being filtered or blocked. The
HP UPD requires these protocols for discovery and communication with products. See
HP UPD
Deployment Worksheet on page 189 to make sure the HP UPD will work in your environment
Baseline the system
Test that all your applications (shrink wrapped and home-grown) are compatible with the HP UPD.
Run performance and printing tests using “typical” documents.
Risk management
As with most projects, there are risks involved. Spend some time identifying these and how to
mitigate any that might be serious. Some suggestions are:
●
Make a backup of all systems before making any modifications.
●
Thoroughly test before going into production.
●
Plan your activities for a time of low print server usage to minimize user impact.
● When migrating to a new server, keep the old server operational for a period of time just in case
you need to fall back to it.
ENWW Initiation and planning 11
Key deployment decisions
●
Create a list of required drivers
●
Choose an installation method
●
Driver Pre-Configuration
●
Traditional and dynamic mode
●
Manage the HP UPD with HP MPA or Active Directory Group Policy
●
Estimate time requirements
Create a list of required drivers
● HP UPD PDLs
●
Product specific drivers
●
Non-HP products
Choose an installation method
HP UPD can be installed using multiple methods including:
●
Add Printer Wizard
●
install.exe
●
HP Web Jetadmin
●
Microsoft Print Management Console
●
Custom scripts using Microsoft-approved tools
Note that there are pre-configuration implications.
See
HP UPD Deployment Flowcharts on page 197 for additional guidance on which installation
option is best for your environment.
Driver Pre-Configuration
The default settings of the HP UPD can be changed to suit specific needs. For example, the
administrator may want to set duplex printing, and print in grayscale as the defaults. This can be done
on a per-installation, per user, per group, or per site basis. For more information, see
Manage the
HP UPD using HP MPA on page 94, Manage the HP UPD with Active Directory Group Policy
on page 151, the HP Driver Configuration Utility documentation, or by referring to the list of
installation options in
Installation methods and environments on page 29.
12 Chapter 3 Plan an HP UPD deployment ENWW
Traditional and dynamic mode
The HP Universal Print Driver (HP UPD) can operate in two different modes, traditional or dynamic.
●
Traditional mode functions like the product-specific drivers. When installed in traditional mode,
the HP UPD is associated with a specific printing product, which can then be selected from the
application print menu. Once selected, the HP UPD user interface is similar in appearance to a
traditional, product-specific driver.
●
Dynamic mode allows the user to find printers on a network. This is ideal when traveling or
printing to a new product in the office. An easy-to-use interface helps users connect to HP
printing products on their own. There are four methods for finding printers in dynamic mode:
manually enter printer address, recently used printers, managed printer lists, or search options.
Dynamic mode and traditional mode are not mutually-exclusive. You can deploy print queues using
traditional mode and also deploy the HP UPD using dynamic mode for mobile users.
For more information about traditional and dynamic mode, see
Installation methods and environments
on page 29.
Manage the HP UPD with HP MPA or Active Directory Group Policy
HP MPA and Active Directory provide options for managing the HP UPD in your environment. The
HP UPD has the capabilities and features that can be managed and controlled on a per-user or group
level. This means that the features like Use Mode settings, Color Access Control, Search
Capabilities, SNP Pop-ups, and more can be managed down to the user level, or at a group level.
For more information about HP Managed Printing Administration and the Active Directory
Administrative Templates, see the chapters on
Manage the HP UPD using HP MPA on page 94
and
Manage the HP UPD with Active Directory Group Policy on page 151.
Estimate time requirements
Make sure that you allow sufficient time to complete all the steps. The following are some things to
consider.
●
Planning
●
Performing System Backups
● Gathering tools and/or write scripts
● Server Installation
●
Client Installation
●
Testing
The amount of time it will take to install the HP UPD depends on a number of factors including the
number of drivers, the number of print queues on the server, and the number of host clients receiving
the installation either PnP vended or through HP UPD install.exe or Add Printer Wizard. Typically, the
installation of any driver only takes a minute or two, but this can be significantly slower if there are
other printer drivers on the system.
Creating a print queue using an existing driver typically takes only 30-60 seconds depending on
processor speed, etc. However, if you have 1000 print queues to create, this could easily add up to
between 8 and 16 hours.
ENWW Initiation and planning 13
See the http://support.microsoft.com/kb/832219 - Users cannot print after you install a service pack,
update rollup, or printer hot fix on a server.
Communication and training
HP strongly suggests having a communication plan in place prior to beginning your deployment of the
HP UPD. This helps overcome objections and ease the fears of end-users who might be worried
about losing some of their printing functionality. Make sure your end-users and the IT staff members
understand the benefits gained by using the HP UPD.
Training
Develop training reference materials and identify resources to help your end-users successfully
transition to the HP UPD from standard product drivers. For example, a change from traditional mode
printing user interface to the dynamic mode interface requires planning and in some cases simple
training. Include information about how to identify products through the HP UPD. Employ a survey to
gauge customer satisfaction.
Conducting a pilot
HP recommends that you create a test-environment during your HP UPD implementation. Select a
part of your printing environment that will not affect many users to test the implementation prior to
deploying to the entire printing environment. Make sure this test environment (applications and
printers) is representative of the overall printing environment.
Testing and Evaluation
●
Measure against the performance baselines.
●
Determine variances and if they warrant corrective action or a change.
●
Make any necessary entries into the configuration management log.
Deploy to production
HP strongly recommends a phased approach to deploying the HP UPD.
Deploying in a phased manner across the IT environments helps to:
●
Minimize issues and provide valuable information about each type of environment.
●
Uncover issues that could be documented and considered prior to the next phase.
●
Increase the confidence of end-users and sponsors in the project.
Closing
● Confirm work is done to requirements
● Gain formal acceptance of the product
●
Hand off completed product
14 Chapter 3 Plan an HP UPD deployment ENWW
4 Pre-configure the default settings and
print policy for HP UPD
This chapter outlines several options for configuring the default behavior of the HP UPD. The options
vary based on the installation method selected. Review each option to determine which method is
right for your environment. You can pre-configure the HP UPD default settings before, during, or after
driver installation.
The table at the end of this chapter,
Overview of configurable functions and Pre-configuration utilities
on page 21, lists the available settings for each pre-configuration utility and installation method. This
chapter provides some representative examples, but is not a comprehensive list of available settings.
The information in this chapter will help you select an option that best meets your needs.
In addition to the default driver settings, you can also create a print policy using the available tools to
limit access to certain print features such as restricting printing after a specific time or not allowing
color printing.
The following methods are available for configuring the HP UPD default settings and creating a print
policy:
●
Configure the HP UPD default settings using install.exe during driver installation
●
Configure the HP UPD default settings and/or print policy using the HP Managed Printing
Administration (HP MPA)
●
Configure the HP UPD default settings and/or print policy using Group Policy Objects in Active
Directory
●
Pre-configure the HP UPD default settings using HP Driver Configuration Utility
●
Pre-configure the HP UPD default settings using HP Driver Deployment Utility (DDU)
●
Configure the HP UPD default settings after driver installation in driver preferences
●
Overview of configurable functions and Pre-configuration utilities
ENWW 15
Configure the HP UPD default settings using install.exe
during driver installation
The HP UPD installer allows some driver default settings to be modified via command line options.
Some of these switches will change the system-wide behavior of the HP UPD, while other changes
are specific to a single print queue.
A list of the available options for the install.exe utility can be displayed by entering install /? from
the command prompt in the HP UPD driver folder.
The screen that appears is a comprehensive list of the available configuration options that are
available during installation of the HP UPD. Some of the more popular install switches include the
following:
●
/q – Quiet mode, no prompt
● /h – Hides the install dialogue
● /sm – Creates a static printer instance and port
●
/n – Creates the printer with the defined printer name
Multiple switches can be combined to create a command-line installation that is customized to meet
your requirements.
For additional information, see
Method 3: Windows client/server using the command prompt
(install.exe with switches) on page 31.
The default settings are changed to reflect the chosen options in each of the printers installed in this
manner.
Configure the HP UPD default settings and/or print policy
using the HP Managed Printing Administration (HP MPA)
The HP MPA utility can configure some driver default settings and printing policies in a managed
HP UPD environment. Settings made within the HP MPA environment control the HP UPD at a user
level. The resulting policies are maintained for every printer attached to the HP UPD. They are global
user policies that affect HP UPD users. For more information about HP MPA software, see
Manage
the HP UPD using HP MPA on page 94.
NOTE: Policy management for the HP UPD is disabled by default, and must be enabled to use the
HP MPA software to manage the HP UPD capabilities. Enabling policy management for the HP UPD
is only available through the install.exe method.
Example command line to enable policy management:
install /sm1.1.1.1 /policy"MPAservername" /h /q /n"HP Color LaserJet
CP3525"
For additional information about the install.exe options, see
Method 2: Windows client/server using
the install.exe wizard on page 31.
16 Chapter 4 Pre-configure the default settings and print policy for HP UPD ENWW
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