AMD, Athlon, Turion, and combinations
thereof, are trademarks of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Microsoft, Windows, and Windows Vista are
either trademarks or registered trademarks
of Microsoft Corporation in the United
States and/or other countries. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
This guide is a troubleshooting reference
used for maintaining and servicing the
computer. It provides comprehensive
information on identifying computer
features, components, and spare parts; on
troubleshooting computer problems; and on
performing computer disassembly
procedures.
Third Edition: February 2012
First Edition: May 2008
Document Part Number: 488788-003
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Index ................................................................................................................................................................. 112
viii
1Product description
CategoryDescription
Product NameHP Pavilion tx2500 Entertainment PC
ProcessorsAMD Turion™ 64 Mobile Technology Ultra-Dual Core ZM-86 processor, 2.4-GHz,
●5-in-1 Digital Media Slot, supports SD, MMC, MS, MSpro, xD. With adapter
(not included), supports mini versions of SD, MMC, and MS Duo.
bandwidth digital content protection (HDCP) key
when connected to devices through the expansion port 3. Hot plug, unplug, and
auto detect for correct output to wide-aspect and standard aspect video.
2-pin 65-W AC power
DockingDocking support through the expansion port 3. Supports the HP xb3000 Notebook
Keyboard/pointing devices12.1-inch keyboard with embedded numeric keypad
Taps enabled as default
TouchPad with 2 buttons and two-way scroll
Wacom 9.0-mm touch-screen pen
Power requirements8-cell, 73-Wh, 2.55-Ah Li-ion battery
65-W AC adapter with localized cable plug support (2-wire plug with ground pin,
SecuritySecurity cable slot
Fingerprint reader
Operating systemPreinstalled:
Windows Vista® Business (32-bit)
Windows Vista Premium (32- and 64-bit)
Expansion Base and the HP Notebook QuickDock.
6-cell, 55-Wh, 2.55-Ah Li-ion battery
4-cell, 37-Wh, 2.55-Ah Li-ion battery
supports 2-pin DC connector)
Windows Vista Ultimate (64-bit)
ServiceabilityEnd-user replaceable parts:
3
CategoryDescription
AC adapter
Battery (system)
Hard drive
Memory module
Optical drive
WLAN module
4Chapter 1 Product description
2External component identification
Top components
Display components
ItemComponentFunction
(1)Internal microphones (2)Record sound.
(2)Display release latchOpens the computer.
(3)Integrated camera (select models only)Records video and captures still photographs.
(4)DVD buttonLaunches the DVD playback feature of the QuickPlay
(5)Media buttonLaunches the QuickPlay program.
(6)Mobility Center buttonOpens Mobility Center.
(7)Rotate buttonRotates the screen image clockwise into 4
(8)Speakers (2)Produce sound.
program.
orientations: landscape primary, landscape secondary,
portrait primary, and portrait secondary.
Top components5
ItemComponentFunction
(9)Convertible hingeSwivels the display and converts the computer from
(10)Drive lightBlinking: The hard drive or optical drive is being
(11)Battery light
(12)Power light
(13)Consumer infrared lensReceives a signal from the HP Remote Control.
traditional notebook mode into slate mode or vice
versa. In slate mode, the display is rotated and folded
flat, so that you can view content while carrying the
computer.
accessed.
On: A battery is charging.
●
●Blinking: A battery that is the only available
power source has reached a low battery level.
When the battery reaches a critical battery level,
the battery light begins blinking rapidly.
●Off: If the computer is plugged into an external
power source, the light is turned off when all
batteries in the computer are fully charged. If the
computer is not plugged into an external power
source, the light stays off until the battery
reaches a low battery level.
On: The computer is on.
●
●Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
●
(14)Internal display switchTurns off the display and initiates Sleep if the display
(15)Fingerprint reader (select models only)Allows a fingerprint logon to Windows instead of a
(16)Wireless antennae (select models only)Send and receive signals from one or more wireless
is closed while the power is on.
password logon.
devices. These antennae are not visible from the
outside of the computer.
6Chapter 2 External component identification
Keys
ItemComponentFunction
(1)esc keyDisplays system information when pressed in
(2)fn keyExecutes frequently used system functions when
(3)Windows logo keyDisplays the Windows® Start menu.
(4)Windows applications keyDisplays a shortcut menu for items beneath the
(5)Embedded numeric keypad keysCan be used like the keys on an external numeric
(6)Function keysExecute frequently used system functions when
combination with the fn key.
pressed in combination with a function key or the esc
key.
pointer.
keypad.
pressed in combination with the fn key.
Top components7
Pointing devices
ItemComponentFunction
(1)TouchPad on/off buttonEnables/disables the TouchPad.
(2)TouchPad*Moves the pointer and selects or activates items on
(3)Left TouchPad button*Functions like the left button on an external mouse.
(4)TouchPad light
(5)TouchPad vertical scroll zoneScrolls up or down.
(6)Right TouchPad button*Functions like the right button on an external mouse.
*This table describes factory settings. To view and change pointing device preferences, select Start > Control Panel >
Hardware and Sound > Mouse.
the screen.
Blue: TouchPad is enabled.
●
●Amber: TouchPad is disabled.
8Chapter 2 External component identification
Front components
ItemComponentFunction
(1)Display release latchOpens the computer.
(2)Power switch*
(3)Power light●On: The computer is on.
When the computer is off, slide the power switch
●
to the right to turn on the computer.
When the computer is on, slide the power switch
●
to the right to initiate Sleep.
●When the computer is in the Sleep state, slide
the power switch to the right briefly to exit Sleep.
When the computer is in Hibernation, slide the
●
power switch to the right briefly to exit
Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are not effective, slide the
power switch to the right and hold for at least 5
seconds to turn off the computer.
To learn more about your power settings, select Start
> Control Panel > System and Maintenance >
Power Options.
To learn more about Sleep or Hibernation, refer to the
Power Management guide.
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
(4)Consumer infrared lensReceives a signal from the HP Remote Control.
(5)Audio-out (headphone) S/PDIF jackProvides enhanced audio performance, including
(6)Audio-out (headphone) jackProduces sound when connected to optional powered
(7)Audio-in (microphone) jackConnects an optional computer headset microphone,
(8)Wireless switchTurns the wireless feature on or off, but does not
surround sound and other high-end audio output.
stereo speakers, headphones, ear buds, a headset, or
television audio.
stereo array microphone, or monaural microphone.
create a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
Front components9
ItemComponentFunction
(9)Wireless light
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in
Help and Support.
WLAN device and/or a Bluetooth® device, is
turned on.
Amber: All wireless devices are turned off.
●
(3)Digital Media SlotSupports the following optional digital card formats:
(4)Digital Media Slot lightOn: A digital card is being accessed.
(5)Optical driveReads optical discs and, on select models, also writes
(6)Optical lightBlinking: The optical drive is being accessed.
Secure Digital (SD) Memory Card, MultiMediaCard
(MMC), Memory Stick (MS), Memory Stick Pro (MSP),
xD-Picture Card (XD), xD-Picture Card (XD) Type M.
to optical discs.
10Chapter 2 External component identification
Right-side components
ItemComponentFunction
(1)Previous/rewind button
(2)Play/pause buttonPlays or pauses media.
(3)Next/fast forward button●Plays the next track or chapter when the button is
(4)Stop buttonStops playback.
(5)Pen holderStores the pen.
(6)USB portConnects an optional USB device.
(7)Pen tether holeConnects the pen tether.
(8)RJ-45 (network) jackConnects a network cable.
(9)Expansion port 3Connects the computer to an optional docking device
Plays the previous track or chapter when the
●
button is pressed once.
Rewinds media when the button is pressed
●
simultaneously with the fn key.
pressed once.
Fast forwards media when pressed
●
simultaneously with the fn key.
or an optional expansion product.
NOTE: The computer has only one expansion port.
The term expansion port 3 describes the type of
expansion port.
(10)External monitor portConnects an external VGA monitor or projector.
(11)S-Video-out jackConnects an optional S-Video device such as a
(12)VentEnables airflow to cool internal components.
television, VCR, camcorder, overhead projector, or
video capture card.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
Right-side components11
Rear components
ItemComponentFunction
(1)VentEnables airflow to cool internal components.
(2)RJ-11 (modem) jackConnects a modem cable.
(3)USB ports (2)Connect optional USB devices.
(4)Security cable slotAttaches an optional security cable to the computer.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
12Chapter 2 External component identification
Bottom components
ItemComponentFunction
(1)Vents (6)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(2)Battery release latches (2)Releases the battery from the battery bay.
(3)Hard drive bayHolds the hard drive.
(4)Optical drive release latchReleases the optical drive from the drive bay.
(5)Memory module compartmentContains the memory module slots.
(6)WLAN module compartmentHolds a WLAN module (select models only).
NOTE: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact technical support through Help and Support.
(7)Battery bayHolds the battery.
Bottom components13
3Illustrated parts catalog
Service tag location
The service tag, affixed to the bottom of the computer, provides information that may be needed
when troubleshooting system problems. The service tag provides the following information:
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components
and parts are needed.
(4) Model description: This is the number used to locate documents, drivers, and support for
the computer.
(5) Warranty period: This number describes the duration of the warranty period for the computer.
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag. When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom of the computer.
14Chapter 3 Illustrated parts catalog
Service tag location15
Computer major components
ItemDescriptionSpare part number
(1a)Display assembly
12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera,
fingerprint reader, microphones, and WLAN antenna cables
16Chapter 3 Illustrated parts catalog
484751-001
ItemDescriptionSpare part number
12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera,
microphones, and WLAN antenna cables
(1b)Display convertible hinge cover (included with display assembly)
●For use in Canada, the Cayman Islands, Guam, Puerto Rico,
the U.S. Virgin Islands, and the United States
●For use in Afghanistan, Albania, Algeria, Andorra,
Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria,
Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize,
Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil,
the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cameroon, Cape Verde, the Cayman Islands, the Central African Republic,
Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus,
the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic,
East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia,
Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guam, Guatemala,
Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Ireland, Italy, the Ivory Coast, Jamaica, Jordan, Kenya,
Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, the Maldives, Mali, Malta,
the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia,
Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway,
Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay,
the People's Republic of China, Peru, the Philippines, Poland, Portugal,
Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa,
San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia,
the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia,
the Solomon Islands, Somalia, South Africa, Spain, Sri Lanka,
St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname,
Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo,
Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu,
Uganda, the United Arab Emirates, the United Kingdom, Uruguay,
Uzbekistan, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
453730-001
453730-002
●For use in Japan453730-291
Broadcom 4311G 802.1b/g WLAN module
For use in Canada, the Cayman Islands, Guam, Puerto Rico,
●
the U.S. Virgin Islands, and the United States
Computer major components19
ItemDescriptionSpare part number
For use in Afghanistan, Albania, Algeria, Andorra,
●
Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria,
Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize,
Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil,
the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cameroon, Cape Verde, the Cayman Islands, the Central African Republic,
Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus,
the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic,
East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia,
Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guam, Guatemala,
Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Ireland, Italy, the Ivory Coast, Jamaica, Jordan, Kenya,
Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, the Maldives, Mali, Malta,
the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia,
Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway,
Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay,
the People's Republic of China, Peru, the Philippines, Poland, Portugal,
Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa,
San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia,
the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia,
the Solomon Islands, Somalia, South Africa, Spain, Sri Lanka,
St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname,
Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo,
Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu,
Uganda, the United Arab Emirates, the United Kingdom, Uruguay,
Uzbekistan, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
Broadcom BCM4312 802.11b/g WLAN module
For use in Canada, the Cayman Islands, Guam, Puerto Rico,
●
the U.S. Virgin Islands, and the United States
459263-001
20Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
For use in Afghanistan, Albania, Algeria, Andorra,
●
Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria,
Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize,
Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil,
the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cameroon, Cape Verde, the Cayman Islands, the Central African Republic,
Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus,
the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic,
East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia,
Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guam, Guatemala,
Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Ireland, Italy, the Ivory Coast, Jamaica, Jordan, Kenya,
Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, the Maldives, Mali, Malta,
the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia,
Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway,
Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay,
the People's Republic of China, Peru, the Philippines, Poland, Portugal,
Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa,
San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia,
the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia,
the Solomon Islands, Somalia, South Africa, Spain, Sri Lanka,
St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname,
Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo,
Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu,
Uganda, the United Arab Emirates, the United Kingdom, Uruguay,
Uzbekistan, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
459263-002
(19)Hard drive (includes hard drive bracket and hard drive connector)
500-GB, 7200-rpm634924-001
320-GB, 7200-rpm603783-001
320-GB, 5400-rpm622643-001
160-GB, 7200-rpm579045-001
Hard Drive Hardware Kit (not illustrated; includes hard drive bracket, hard drive
connector, and hard drive screws)
(20)Battery
8-cell, 73-Ah, 2.55-Ah463650-003
6-cell, 55-Ah, 2.55-Ah441132-003
6-cell, 2.55-Ah, for use in Japan534133-291
4-cell, 37-Ah, 2.55-Ah441131-003
497744-001
Computer major components21
Plastics Kit
ItemDescriptionSpare part number
Plastics Kit487926-001
(1)ExpressCard slot bezel
(2)Hard drive cover (includes 1 rubber foot and 2 captive screws, secured by C-clips)
(3)Display connector cover (includes 1 captive screw, secured by a C-clip)
(4)WLAN module compartment cover (includes 1 captive screw, secured by a C-clip)