HP TeemTalk Terminal Emulator 7 E-License User Manual

HP Device Manager 3.8

User Manual

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Pentium is a trademark of Intel Corporation in the U.S. and other countries.

Java is a US trademark of Sun Microsystems, Inc.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

First Edition (April 2008)

HP Device Manager User Manual

CHAPTER 1

Introduction 1

What is HP Device Manager? 1

Overview 2

Concepts 4

The Device Pane 4 Device Tree 4 Element 4 Task Template 4 Managed Device 5 OS Tabs 5 PXE 5 Repository 5 Task 5 Task Pane & Summary Pane 6 Template Pane 6 Status Bar 6 EWF 6 Agent Mode 6

Getting More Information 7

The Internet 7 Technical Support 7

iii

Tab le o f C on te nt s

About This Manual 7

Overview of Contents 7 Terms & Conventions 9

CHAPTER 2

Installing HP Device Manager 11

Introduction 11 System Requirements 12

Management Console 12 Management Server 12 Management Gateway 13 Management Agent 13 Third Party Software 13

Network Requirements 14 Installing HP Device Manager 16 Configuring DHCP Servers 30

Management Server Installed Separately to the

DHCP Server 30

Management Server Installed on DHCP Server

Machine 30

Adding DHCP Option 60 and 201 to an ISC DHCP

Server 32

Configuring a Linux DHCP Server 33 Configuring Routers 33 Uninstalling Device Manager 34

CHAPTER 3

Getting Started 37

Logging in to the HP Management Console 37 Configuring the Repository 39

Creating an FTP Repository 39 Management Console Overview 43 Client Discovery 45

HP Management Agent Broadcast 45

Discover Agent 45

Discover by DHCP Tag 49

Agent Configuration 49

Adding Elements to the Repository 51

Importing an Element into the Repository 52

Table of Contents

CHAPTER 4

Using the HP Management Console 57

Menu Item Overview 57 Toolbar Overview 62 Device Management 64

Device Tree Icons 65 Displaying Device Properties 66

Deleting Devices 67 Discovering Devices 68 Grouping Devices 71

Dynamic Grouping 71

Manual Grouping 75

Naming Grouping Properties 78

Changing Grouping Properties 79

Pre-assigning Devices to Groups 80 Editing the Device Filter 81

Filter Security 85 Searching for a Device in the Device Tree 86 Checking Network Connection Status 87 Printing Information About Devices & Tasks 89

Printing Device Information 89

Printing a Device Task Report 90 Shadowing Devices 91 Power Management 93 Task Template Management 94

Task Template Categories 94

Creating & Editing Task Templates 95

Adding a Template to Favorites 96

Using Template Sequence Templates 96

Importing & Exporting Task Templates 97 Task Management 98

Tab le o f C on te nt s

Task Pane Icons 98 Applying Tasks to Devices 99 Displaying Task Properties 102 Configuring Task Parameters 103 Pausing Tasks 105 Continuing Tasks 106 Resending Tasks 106 Deleting Tasks 107 Displaying Task Logs 107 Opening VNC Viewer for Shadowing 108 Opening a Result Template 108

Device Status Tools 109

Status Walker 109 Status Snapshot 114

CHAPTER 5

CHAPTER 6

Common Tasks 117

Performing a Task 117 Changing Connection Settings 119 Changing Device Settings 122

Configuring Network Settings 122 Configuring Display Settings 123 Configuring Time Settings 124 Configuring Write Filter Settings 125

Using File and Registry Templates 127

Merging File and Registry Template s 130 Copying Files 131 Remote Command Execution 134

Remote Execution of Windows Scripts 136

Advanced Tasks 137

Snapins 137

Introduction 137

Applying a Snapin to a Thin Client 138 Images 145

Table of Contents

Introduction 145 Images & Repository Management 145 Client BIOS Settings for PXE 146 Pulling a PXE Image From a Client 147 Pushing a PXE Image to a Client 150 Preparing an XPe Client for Image Distribution 152 Cloning an XPe Image 153 Updating Images 157

Changing Registry Settings 159

Getting Registry Settings 159

Installing an XPe Software Component 166

Transferring an XPe Software Component to the FTP Repository 166

Installing an XPe Software Component on Client Devices 169

Performing a Persistent Write Operation on NeoLinux 4.x Devices 170

Adding Devices Using MAC Addresses 173 Configuring Agents 175

Setting Agent Parameters 175 Updating the Agent Version 176

CHAPTER 7

Configuration Management 177

User Management 177

Working With Users 177 Working With Groups 180

FTP Repositories 183

Configuring an FTP Repository 183 Deleting a Repository 184 Exporting a Repository 184 Importing a Repository 185 FTP Repository Selection for Templates 185

FTP Mappings 186

Listing Devices & their FTP Servers 186 Listing Subnets & their FTPs Servers 187

vii

Tab le o f C on te nt s

Filtering Devices or Subnets 188 Grouping Property Name 190 Task Parameters 191

Valid Time and Timeout 191

Write Filter Policy Setting 192 Task Settings 193 Status Walker Configuration 194 Licensing 195

Importing a New License 195 Authentication Management 196

Key Management 196

Gateway Access Control 201 Report Management 202

Adding a Report Template 202

Importing a Report Plug-in File 206

Generating a Report Using a Report Template 207 Alias Management 209

Device Version Alias 209

Subnet Address Alias 211

Exporting an Alias 212

Importing an Alias 212 Template Plugin Management 213

Importing a Template Plugin 213

Removing a Template Plugin 214

viii

APPENDIX A

APPENDIX B

Installing & Running JRE 215

Introduction 215

Windows-based Server Installation 215

Linux-based Server Installation 216

Installing & Running MySQL 217

Installing MySQL on Linux-based Servers 217 Running MySQL on Linux-based Servers 218

Table of Contents

APPENDIX C

Error Code Reference 219

Error Codes 219

Index 239

Tab le o f C on te nt s

CHAPTER 1 Introduction

This chapter introduces HP Device Manager and describes the scope of this User Manual.

What is HP Device Manager?

HP Device Manager is a server-based application that provides sophisticated centralized administration capabilities for thin client devices running HP software. Features of HP Device Manager include:

• Centralized management of software configuration and

upgrades.

HP Device Manager User Manual

• A central server-based database.

• The ability to easily create, store and update tasks.

• The ability to report on work done and task status.

• The ability to access any file or the system registry in thin client

devices.

• XML-based task file.

• Design tool for administrator to create tasks.

• User-friendly graphical user interface.

• Easy and powerful repository management.

• Support for WAN environment.

• Windows® XPe device management.

Introduction

• Easy to change Enhanced Write Filter setting for XPe Agent.

• The ability to adjust the response time.

• Communicate with Data Encryption and Data Compression

between HP Management Server and HP Management Gateway.

• Easy to set the work mode of Agent.

Overview HP Device Manager is structured as a Console - Server - Gateway

system.

HP Management Console

The HP Management Console is the user interface of HP Device Manager. Several HP Management Consoles can interact with an HP Management Server. The console allows system administrators to view details for each controlled device, organize device trees, create and maintain remote job definitions, and monitor tasks sent out to devices.

2 What is HP Device Manager?

Introduction

HP Management Server

The HP Management Server controls agents through the HP Management Gateway. Tasks, stored as Task Templates on the server, can be sent to each agent through each agent’s respective gateway to perform commands as required.

HP Management Gateway

The HP Management Gateway serves as the link between devices and the HP Management Server. Devices register with the gateway when they are started. The machine installed with the HP Management Gateway also normally contains the PXE Server installed by HP Device Manager.

Device Agent

The HP Management Agent is a software component installed on thin client devices so that HP Device Manager can interact with them. Agents are embedded into each HP operating system to enable Device Manager to manage devices out-of-the-box (however, agents on older devices may need to be upgraded). Agents get task commands, execute the commands and report on their status.

FTP Server

The FTP server is where files are stored in a repository of components, images, etc. that can be uploaded from or downloaded to the agents at the request of the HP Management Server. You can create a repository on more than one FTP server. The repository on an FTP server is referred to as the "FTP Repository" in dialogs and in this User Manual to distinguish it from the HP Management Server Repository (the "Server Repository").

What is HP Device Manager? 3

Introduction

Concepts

The Device Pane The Device Pane is in the top-left of the Management Console’s

main screen. All thin clients of a selected product type that are connected to the server are displayed in this pane.

This pane contains the

Device Tree and the Grouping Scheme drop-

down menus.

Device Tree The Device Tree is the organized structure of all the managed

devices in the Management Console, displayed in the

Device Pane,

on the top-left of the main screen.

The tree contains all the devices reported to the Management Server. Devices can be automatically sorted and grouped according to their attributes, or they can be dragged and dropped into arbitrary groups when the devices are grouped by their customized extended properties.

Tasks can be designated to groups of devices to meet their specific needs.

Element An Element is a type of resource (such as a software component,

system image, diagnostic tool or agent file) stored in the

Repository

which can be applied to a device using a particular template.

Task Template Task Templates are some of the tools administrators may use to

remotely control the devices. They are displayed in the

. Each Task Template is an XML file that defines the configura-

Pane

Template

tion change or software update that administrators want the remote devices to do.

4 Concepts

HP Device Manager provides a variety of built-in Task Templates and many examples on how to manage remote devices, including device name changes, network settings, home URL changes, ICA connection clones, add/remove software components and so on.

Introduction

Task Templates can be imported or exported by using tools on the Management Console. New Task Templates can be downloaded from HP’s FTP site, then imported to your HP Management Server.

Managed Device Managed device, client device, remote device, or device, as

mentioned in this manual, means a device managed by HP Device Manager, such as a thin client.

OS Tabs OS Tabs enable you to select the different categories of Platform

Operating System that are controlled by HP Device Manager.

PXE PXE is a protocol defined on a foundation of industry-standard

Internet protocols and services that are widely deployed in the industry (namely TCP/IP, DHCP, and TFTP).

HP Device Manager utilizes PXE to execute thin-client image extraction and distribution.

Repository The Repository is a collection of elements which may consist of

software components, system images, diagnostic tools and agent files stored on one or more FTP servers. The Repository actually resides over several servers, these being the HP Management Server Repository (the "Server Repository") and one or more FTP Server Repositories (the "FTP Repository").

Task A task, or job, is the scheduled action to execute Task Templates to a

device or group of devices. To create a task, just drag and drop the desired Task Template from the template pane to a device or a group of devices in the device tree. Once executed, the details of the task will be displayed in the displayed in the

Summary Pane.

Task Pane and the summaries will be

Concepts 5

Introduction

Task Pane & Summary Pane

The Task Pane and Summary Pane are in the bottom area of the main Management Console window. They display the execution status for each task. If there is more than one device for a listed task, the status of each device will be listed.

Template Pane The Template Pane is in the top-right of the Management Console

main screen. The templates that are applicable to the listed client devices are listed here.

Status Bar The Status Bar is shown at the very bottom of the main Management

Console window. Descriptions of various items in HP Device Manager are displayed here when the mouse cursor moves over them; for example, a description of each

Device Pane icon is displayed when

the mouse cursor moves over each icon.

EWF Enhanced Write Filter (EWF) provides the ability to write-protect a

run-time image. By redirecting all write requests to either a separate disk partition or RAM, EWF allows the run-time image to maintain the appearance of a writeable run-time image. Additionally, Enhanced Write Filter provides the ability to deploy a run-time image onto read-only media, such as a CD-ROM.

Agent Mode Agent Mode is the mode of the Management Agent to acquire tasks

from the Management Gateway. Through configurations to the Agent mode, the agent can work at the NAT network without Gateway. The Agent mode can be either Push mode or Pull mode. Push mode means the gateway sends the available task to the agent, and Pull mode means the agent would require the task from the gateway at regular intervals.

6 Concepts

Introduction

Getting More Information

The Internet Current and archival information about HP products, including the

latest software updates, is available at:

http://www.hp.com

In addition, this user manual and other HP documentation are available at the HP web site for browsing or downloading.

Technical Support For technical support regarding HP products, call HP at +1-610-277-

8300 or request support using the form at:

http://www.hp.com/support/support_request.html

About This Manual

This manual explains how to use HP Device Manager version 3.8. Occasionally it will refer to items displayed by client operating systems. For a description of these items, please refer to the User Manual for the type of client operating system being used.

Overview of Contents

This manual is divided into the following chapters and appendices:

Chapter 1: Introduction

Introduces HP Device Manager and describes the scope of this User Manual.

Chapter 2: Installing HP Device Manager

Describes the requirements for running HP Device Manager and how to install it.

Chapter 3: Getting Started

Describes how to start using the HP Management Console, set up a repository, and discover clients.

Getting More Information 7

Introduction

Chapter 4: Using the HP Management Console

Covers the main functions of the Management Console, including device management, task templates and task management.

Chapter 5: Common Tasks

Describes how to use the Management Console to change device settings, copy files and execute commands.

Chapter 6: Advanced Tasks

Describes how to use snapins, images, change registry settings, install XPe software components, and set the agent mode.

Chapter 7: Configuration Management

Explains the administration of the console, working with users, advanced server configuration, and licensing.

Appendix A: Installing & Running JRE

Describes how to install and run the Java® Runtime Environment.

8 About This Manual

Appendix B: Installing & Running MySQL

Describes how to install and run MySQL.

Appendix C: Error Code Reference

Explains the meaning of error codes which may be generated by HP Device Manager.

Introduction

Terms & Conventions

The following terms and conventions are used in this manual:

devices, clients and thin clients

The terms "devices", "clients", "thin clients" are interchangeable and refer to any client devices that are running HP software.

keys to press

When you need to press two or more keys together at the same time, such as the Ctrl key and the C key, this will be indicated by a plus character inbetween the key names, which will be highlighted. For example: Ctrl + C. The "+" character does not represent a key to be pressed.

double-click

To "double-click" means to click the left mouse button twice in quick succession when the mouse pointer is on a particular item on the display, such as an icon. You should use the left mouse button unless specifically told otherwise.

drag

To "drag" means to position the mouse pointer on an item on the display (such as the edge of a window), then hold down the left mouse button and move the mouse while keeping the button held down.

About This Manual 9

Introduction

10 About This Manual

Introduction

HP Device Manager User Manual

CHAPTER 2 Installing HP Device

Manager

This chapter describes the requirements for running HP Device Manager and how to install it.

HP Device Manager consists of four modules:

• Management Console

The graphical application used by administrators to access the management system.

• Management Server

The central server which consolidates and controls all management activities.

• Management Gateway

The gateway which serves as the link between Agents and the Management Server.

• Management Agent

Software installed on the client to enable device management.

The Management Console, Management Server and Management Gateway may be installed on the same machine, or on different machines separately.

Installing HP Device Manager

System Requirements

Management Console

Management Server

The Management Console can be installed on any number of machines. It has the following minimum system requirements:

• Operating System

Windows 2000 Professional (SP4) Windows 2000 Server (SP4) Windows XP Professional (SP2) Windows 2003 Server

• Third-party Software

Java™ Runtime: SUN Java Runtime Environment version 1.4.2.

• Hardware

Pentium-III or greater 512MB RAM 256MB free disk space.

The Management Server should be installed on a single machine. It has the following minimum system requirements:

• Operating System

Windows 2000 Server (SP4) Windows 2003 Server

• Third-party Software

Java Runtime:

SUN Java Runtime Environment version 1.4.2.

DBMS - any of the following are supported:

Microsoft SQL Server 2000 MySQL 4.1 Microsoft Access 2000 or later.

• Hardware

12 System Requirements

Pentium® III or greater 512 MB RAM 512 MB free disk space.

Installing HP Device Manager

Management Gateway

The Management Gateway may be installed on multiple machines. However, only one Gateway should be present on a subnet. It has the following minimum system requirements:

• Operating System

Windows 2000 Professional (SP4) Windows 2000 Server (SP4) Windows 2003 Server

• Third-party Software

N/A

• Hardware

Pentium-III or greater 512 MB RAM 512 MB free disk space.

Management Agent The Mana gement Agent should be installed on each device that will

be managed by the system. It has the following minimum system requirements:

• Operating System

NeoLinux 4.0.1 Neoware CE 8.1 Neoware XP embedded 1.4.2 or later NeoLinux 3

Third Party Software

• Hardware

Thin-client device supporting one of the operating systems listed above. 2 MB free disk space.

The following FTP Servers are recommended for use with HP Device Manager:

• FTP Server

Microsoft Internet Information Server (IIS) 5.0 Rhinosoft Serv-U FTP Server 4.0 SCO UNIX OpenServer FTP Server 5.0.4 or 5.0.6.

System Requirements 13

Installing HP Device Manager

Network Requirements

The network should not contain any other running PXE servers. It should permit free communication on ports used by HP Device Manager. A number of UDP and TCP ports are required for client/server communication. See Table 1 for a list of standard ports required, and Table 2 for a list of custom ports required.

If you are using a Server behind a firewall, please add ports 1099 and 40002 to the exception ports in the firewall settings.

Table 1: Standard Ports Required

Port Protocol Purpose

67 & 68 UDP PXE - Bootstrap.

69 UDP TFTP (Trivial File Transfer Protocol).

4011 UDP DHCP Proxy Service (this is an alternative to ports

67 and 68 if those ports are not available).

20 & 21 TCP FTP (used for the Repository).

5900 TCP VNC Server.

Table 2: Custom HP Device Manager Ports Required

Receiver Port

Sender Receiver Protocol Purpose

1099 Console Server TCP Console queries the RMI

40000 Server/

40001 Gateway Agent TCP Gateway sends task to Agent.

40002 Console Server TCP Console calls the remote

40003 Server/

14 System Requirements

Agent

Registry.

Gateway UDP Server/Agent polls Gateway.

objects on Server by RMI.

Gateway TCP Server sends task to

Gateway; Agent sends report to Gateway.

Installing HP Device Manager

Table 2: Custom HP Device Manager Ports Required

Receiver Port

40005 Gateway Server TCP Gateway sends report to

Sender Receiver Protocol Purpose

Server.

System Requirements 15

Installing HP Device Manager

The installation program will determine if the software required to run Device Manager is already installed.

Note: Different operating systems may have slightly different steps and wording for the installation process.

1 Run the Device Manager InstallShield Wizard. The installa-

tion’s introductory dialog will be displayed.

2 Click Next. 3 Read then accept all the terms in the License Agreement dialog

by clicking

16 Installing HP Device Manager

Yes.

Installing HP Device Manager

4 Read the System Requirement then click Next.

5 In the Choose Destination Location dialog, select the folder

where Device Manager will be installed. Accept the default folder or click

Browse and navigate to a specific location.

Installing HP Device Manager 17

Installing HP Device Manager

6 Click Next and select a Setup Type.

Typical - The Management Console, Server and Gateway will be

installed with their default configurations. A Microsoft Access database will be initialized as the Server’s database.

Compact - Only the Management Console will be installed.

18 Installing HP Device Manager

Installing HP Device Manager

Custom - Select the components to install and specify the con-

figuration of each one:

• Console - Does not require any configuration.

• Server - You can choose which database will be used for the

Server. The optional databases are Microsoft Access, MySQL and Microsoft SQL Server.

• Gateway - You should configure DHCP and Gateway set-

tings. The DHCP server is used by the PXE boot ROM to get an IP address as well as other basic networking information (subnet mask, default gateway, etc.).

7 Select Custom as an example, then click Next to continue.

8 Select the Device Manager components that you wish to install

then click

Next to continue.

Installing HP Device Manager 19

Installing HP Device Manager

9 In the Select Program Folder dialog, select the name of the

A Java Runtime Environment of version 1.4 or later, including any Java2 platform system, is required to run Device Manager. If JRE is not installed on your machine or its version is older than

1.4, the system will display the following dialog:

folder to store HP Device Manager.

20 Installing HP Device Manager

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