HP TeemTalk Terminal Emulator 10 E-License User Manual

User Manual for Neoware Thin Clients

with Microsoft

Windows®

XP Embedded Operating System

Release 1.4

Email: info@neoware.com Web: http://www.neoware.com

This manual is copyrighted by Neoware, Inc. All rights are reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form without prior consent, in writing, from Neoware, Inc.

Neoware, Capio, Eon, ThinSTAR, TeemTalk and ezRemote Manager are trademarks or registered trademarks of Neoware, Inc. Microsoft and Windows are registered trademarks of Microsoft Cor poration. MetaFrame, WinFrame, and ICA are registered trademarks of Citrix Systems, Inc. Other trademarks used in this manual are the property of their respective owners.

Disclaimer: The information provided in this manual is intended for instructional purposes only and is subject to change without notice. Neoware, Inc., accepts no responsibility or liability for errors, omissions, or misleading information that may be contained in this manual.

April 2006

FCC Regulatory & Safety Information

FCC regulatory and safety information can be found in the Quick-Start Guide that came with your thin client, and on the Support section of the Neoware website which can be found at:

http://www.neoware.com/support.html

CANADA ICES/NMB-003 Class/Classe (B)

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.

Neoware Hardware Warranty

Neoware hardware warranties can be found in the Quick-Start Guide that came with your thin client, and on the Support section of the Neoware website which can be found at:

http://www.neoware.com/support.html

Microsoft End User License Agreement (“EULA”)

END USER LICENSE AGREEMENT FOR MICROSOFT EMBEDDED SYSTEMS

Y ou have acquir ed a device (“DEVICE”) that includes software licensed by NEOWARE, INC. (“NEOWARE”) from Microsoft Licensing Inc. or its affiliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials, and “online” or electronic documentation (“SOFTWARE”) are protected by international intellectual property laws and tr eatie s. The SOFTWARE is licensed, not sold. All rights reserved.

IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT (“EULA”), DO NOT USE THE DEVICE OR COPY THE SOFTWARE. INSTEAD, PROMPTLY CONTACT NEOWARE FOR INSTRUCTIONS ON RETURN OF THE UNUSED DEVICE(S) FOR A REFUND. ANY USE OF THE SOFTWARE,

INCLUDING BUT NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT).

GRANT OF SOFTWARE LICENSE. This EULA grants you the following license:

· You may use the SOFTWARE only on the DEVICE.

· NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLERANT. NEOWARE HAS INDE- PENDENTL Y DETERMINED HOW T O USE THE SOFTWARE IN THE DEVICE, AND MS HAS RELIED UPON NEOWARE TO CONDUCT SUFFICIENT TESTING TO DETERMINE THAT THE SOFTWARE IS SUIT ABLE FOR SUCH USE.

FCC Regulatory & Safety Information iii

· NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE is provided “AS IS” and with all faults. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU. ALSO, THERE IS NO WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE OR AGAINST INFRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES REGARDING THE

DEVICE OR THE SOFTWARE, THOSE WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT BINDING ON, MS.

· Note on Java Support. The SOFTWARE may contain support for programs written in Java. Java technol- ogy is not fault tolerant and is not designed, manufactured, or intended for use or resale as online control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of Java technology could lead directly to death, personal injury, or severe physical or environmental damage. Sun Microsystems, Inc. has contractually obligated MS to make this discla imer.

· No Liability for Certain Damages. EXCEP T AS PROHIBITED BY LAW , MS SHALL HAVE NO LIA-

BILITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MS BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S.$250.00).

· Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

· SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTIONS. You may permanently transfer rights under this EULA only as part of a permanent sale or transfer of the Device, and only if the recipient agrees to this EULA.

· EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. For additional information see http://www.microsoft.com/exporting/.

Lead-Content Warning

Many PC products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, cable or wire, then the following warning applies:

WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

iv Lead-Content Warning

Safety Instructions

Please read these safety instruction carefully and keep this user’s manual for later reference.

1. Before removing the outer case from the thin client, always disconnect the AC power cord to prevent the possibility of dangerous electrical shock.

2. Before cleaning, disconnect the thin client from AC power. Do not use liquid or spra yed cleaning products to clean the unit. Instead, use a moistened sheet or cloth for cleaning.

3. Do not expose the thin client to excessive humidity.

4. Be sure to install the thin client on a secure surface. A falling device could cause injury.

5. Place the power cord in such a way to avoid people stepping on it. Do not place anything over the power cord.

6. Be sure to note all cautions and warnings on the thin client.

7. If the thin client is not used for a long period of time, disconnect the AC power to avoid damage caused by voltage transients.

8. Never pour any liquid into any thin client openings: This could cause fire or electrical shock.

9. If one of the following situation occurs, be sure to get the thin client checked by a qualified service technician:

a. The power cord or plug is damaged. b. Liquid penetrates the thin client case. c. The thin client is exposed to moisture. d. The thin client does not work well or you cannot get it to work according to the user’s

manual. e. The thin client has been dropped or damaged. f. If the thin client has obvious signs of breakage.

10.The thin client should be stored and used only in temperature and humidity controlled environments. Storing thin clients below -20°C (-4°F) or above 60°C (140°F) may cause damage.

11.The sound pressure level at the operators position according to IEC 704-1:1982 is equal or less to 70dB(A).

12.The input power cord shall be minimum H05VV-F, 3G, 0.75mm², rate minimum 6A.

13.The thin client should be used only where ambient air temperatures ar e maintained below 40°C.

Safety Instructions v

vi Safety Instructions

Neoware Image Manager User Manual

Table of Content s

FCC Regulatory & Safety Information iii CANADA ICES/NMB-003 Class/Classe (B) iii Neoware Hardware Warranty iii Microsoft End User License Agreement (“EULA”) iii Lead-Content Warning iv Safety Instructions v

CHAPTER 1

Table of Contents vii

Introduction 1

Overview 1

Purpose & Intended Readers 1 Organization 1 What is a Neoware XPe Thin Client? 2

Getting More Information 3

The Internet 3 Technical Support 3

Setting Up Your Neoware Thin Client 5

Unpacking Your Neoware Thin Client 5

Packaging Contents 5

Connecting the Components 6

vii

Tabl e of Con ten ts

Back Panel Connectors 6 Connecting the Cables 7

Connecting Parallel & Serial Peripheral Devices 7 Shutting Down Your Thin Client 8 Arranging Your Work Area 8

CHAPTER 2

CHAPTER 3

Logging On 9

Preconfigured Logon Accounts 9

Neoware Default Logon Accounts 9

Logging On Using Default Logon Accounts 9 Automatic Logon 10

Enabling Auto Logon 10

Disabling Auto Logon 11 Domain Logon 12

Enabling Domain Logon 12

Applications 15

Overview 15

Pre-installed Applications & Available Snap-ins 15 Citrix Program Neighborhood 16 Microsoft Remote Desktop Connection 17 Microsoft Internet Explorer 6.0 18 Neoware TeemTalk XPe 18

Supported Emulations 18

Setting Up TeemTalk XPe Connections 19 Sun Java 20 Adobe® Acrobat® Reader Plug-In 21 Macromedia Flash™ Plug-In 21 Microsoft Windows Media Player 21

viii

CHAPTER 4

Technical Notes 23

File Storage Configuration 23

Flash Disk 23

Table of Contents

Temporary RAM Drive 23 Mapping Network Drives 25 Roaming Profiles 25 Task Manager 25 USB Device Support 26 Remote Management & Configuration 26

ezRemote Manager 26

Downloading ezRemote Manager 27 Neoware Language Pack Installer 27

Installing or Deleting Language Packs 28

CHAPTER 5

CHAPTER 6

The Enhanced Write Filter 31

Enhanced Write Filter Operations 31

Overview 31

Accessing Enhanced Write Filter 32

Enhanced Write Filter Options 32

Using Neoware Firewall 35

Introduction 35

What is Neoware Firewall? 35

Neoware Firewall & Windows Firewall 35 Configuring Neoware Firewall 36

Introduction 36

Starting the Configuration Utility 36

Currently Defined Firewall Filters 37

Changing the Filter Assignment 38

Editing a Filter 38

Removing a Filter 39

Adding a New Filter 39

Defining Filter Rules 40

Saving & Applying the Firewall Configuration 41 Exporting the Firewall Configuration File 42

Exporting Displayed Data 43 Default Neoware Firewall Rules 44

Tabl e of Con ten ts

CHAPTER 7

ezUpdate for XPe 53

ezUpdate Control Panel 53

FTP Server Setup 56

Obtaining the Windows XPe ezUpdate FTP Server Package 56

Installing the ezUpdate FTP Server Package 56 ezUpdate FTP Server Package Contents 56 Adding Additional Profiles 57

ezUpdate Process Flow Notes 58

Index 61

Overview

Windows XPe Thin Client User Manual

Introduction

This introduction describes the purpose and structure of this manual, as well as other sources of information.

Purpose & Intended Readers

This manual explains how to use Neoware thin clients that are

Windows

XP Embedded (XPe) operating system. The intended

audience is system administrators and end users.

Organization Neoware recommends that you read the chapters of this manual in

order. The main topics covered are:

• Unpacking and setting up your thin client.

• Logging on to your thin client and configuring Logon accounts.

• Details of the pre-installed software applications on your thin

client.

• Technical notes

• Setting up an automatic software and configuration update

(“ezUpdate”) server

This manual does not explain how to use the Windows desktop or Windows-based applications. For information concerning Windows, read the documentation provided with the applications.

Introduction

What is a Neoware XPe Thin Client?

The Neoware XPe thin client harnesses the power of Microsoft’s Windows XP Embedded in an intelligent, customizable, and easily manageable computing device without hard drive, fan, or other moving parts for completely silent, long-lasting operation.

Neoware’s XPe thin clients run Microsoft's industry-standard XPe operating system. Neoware’s open approach to XPe allows you to customize our XPe thin clients to fit virtually any computing environment. In addition, Neoware has added its ezFeatures which include:

• ezManage – Full remote management capabilities built into every

version of Neoware software. With Neoware’s remote management software suite — ezRemote Manager — customers can update and configure Neoware thin clients without ever visiting the desktop. ezRemote Manager software provides administrators with complete central management including: device discovery, asset management, remote configuration, remote software updates, and installation of additional software components (via Neoware’s ezSnap technology). Also, by using ezRemote Manager, administrators can copy a customized configuration from one XPe thin client to another, or to thousands of others.

• ezSecure – ezSecure enables system administrators to completely

lock down Neoware software from unauthorized user intervention.

• ezSnap – ezSnap permits you to add new functionality, update exist-

ing software, or modify configurations in your Neoware thin clients, without having to upload or download an entire software image.

2 Overview

Neoware XPe thin clients can connect to servers running Microsoft® Windows

Server 2003, Microsoft Windows 2000 Server (as well as Advanced Server and Datacenter Server versions), Microsoft Windows NT 4.0 Server, Terminal Server Edition (TSE), and to servers that are running Citrix MetaFrame

and WinFrame®. Neoware XPe thin clients can also connect to XP Professional desktops. Using Neoware’s TeemTalk terminal emulation suite (optional), you can also connect to mainframes and midrange computers. Your XPe thin client also comes fully configured to communicate with USB, serial, and parallel devices, and (depending on the hardware series) may include a PCI/ISA or PCMCIA slot for expandability. These features

Introduction

allow you to connect printers, modems, bar code scanners, and other peripheral devices to your thin client.

Neoware thin clients aren’t difficult to use. If you know how to use a personal computer, or even if you don’t, you can use a Neoware thin client.

Getting More Information

The Internet Current and archival information about Neoware products, including

the latest software updates, is available at:

http://www.neoware.com

In addition, this user manual and other Neoware documentation are available at the Neoware Web site for browsing or downloading.

Technical Support For technical support regarding Neoware products, call Neoware at

+1.610.277.8300 or request support using the form at:

http://www.neoware.com/support/support_request.html

Getting More Information 3

Introduction

4 Getting More Information

Windows XPe Thin Client User Manual

CHAPTER 1 Setting Up Your

Neoware Thin Client

This chapter describes how to set up your thin client.

Unpacking Your Neoware Thin Client

Packaging Contents Your Neoware-powered thin client typically is shipped in cartons

containing the items listed below. Depending on the shipping configuration, one or more of the items may be contained in separate shipping cartons (such as a monitor, keyboard, and mouse):

Thin Client

• A keyboard with cable attached.

• A mouse with cable attached.

• A power cable.

• Stabilizing feet or stand for using the thin client in a vertical

orientation.

Monitor

• A monitor power cable (attached to some monitors).

• A monitor video cable (attached to most monitors).

• A tilt/swivel base, attached or unattached.

To unpack your Neoware thin client, open the cartons and remove the components carefully. Save the packing materials in case you need to repack them.

Setting Up Your Neoware Thin Client

Connecting the Components

Back Panel Connectors

FYI

The serial and parallel ports can be used with ICA, RDP (Windows Server 2003), and terminal emulation connections.

The following is an explanation of the different connections that can be found on Neoware thin clients. (Not all hardware platforms have the same number or type of back panel connectors. This listing is provided for general information about potential uses of these connectors.)

• MOUSE is a PS/2-type mouse port (green-colored

connector marked with the word “MOUSE” or with the icon displayed here).

• KEYBOARD is a PS/2-type keyboard port (purple-col-

ored connector marked with the word “KEYBOARD” or with the icon displayed here).

• LAN is an RJ-45 jack. The thin client automatically

detects and connects to either 10BaseT or 100BaseT (twisted-pair) Ethernet.

• PARALLEL is a standard DB-25 parallel port for local

printers.

• COM 1 and COM 2 are DB-9, RS-232 serial ports.

Depending on which software version is loaded in the thin client, serial ports may be used for peripheral devices such as modems, personal digital assistants (PDAs), and bar code scanners.

• USB ports (two Type A USB ports).

• MIC is a 3.5 mm microphone jack.

• LINE IN is a 3.5 mm line audio input jack.

• LINE OUT is a 3.5 mm audio output jack.

• MONITOR is a standard DB-15, high-density, VGA-type

monitor connector.

6 Connecting the Components

Setting Up Your Neoware Thin Client

• The power supply connects through the supplied power cable. It

automatically detects and accepts either 120 VAC or 240 VAC line voltage.

Connecting the Cables

Power must not be applied until all connections have been made. Power cables should be connected last.

1 Arrange the thin client and monitor in your work area.

2 Connect the monitor video cable to the MONITOR port.

Do not overtighten the screws. The video cable connection to the monitor varies. Some monitors have attached video cables.

3 Connect the keyboard cable to the KEYBOARD (purple)

port.

4 Connect the mouse cable to the MOUSE (green) port.

5 Connect a twisted-pair, 10BaseT or 100BaseT Ethernet cable

into the LAN jack.

6 Connect any other peripheral devices that you require, such

as a printer (see the following section for details).

7 Connect the monitor power cable to a power outlet.

8 Connect the power cable from the thin client to a power

outlet.

9 Turn on your thin client and the monitor, then any

peripheral devices.

Connecting Parallel & Serial Peripheral Devices

You can connect a modem, printer, bar code scanner, and other peripheral devices to your thin client.

1 If your thin client is turned on, log off all its open connec-

tions, and then turn off the thin client.

2 If you have a local printer, connect its cable to the PARAL-

LEL port. You can also attach local serial printers to either serial port: COM 1 or COM 2.

Connecting the Components 7

Setting Up Your Neoware Thin Client

3 If you have an external modem, bar code scanner, or other

serial device, connect its cable to a serial port (COM 1 or COM 2). Which serial port devices will work with your thin

client depends on the software version loaded in the device. Not all software versions support all serial devices.

4 Turn on your thin client and then the peripheral device.

Shutting Down Your Thin Client

Pressing and releasing the power button will shut down the Windows operating system then power-off the unit.

Arranging Your Work Area

These tips will help reduce eye strain and body fatigue when using your Neoware thin client:

• Adjust your chair seat level so that your feet are flat on the floor,

your legs form a right angle with the floor, your knees are free of the chair seat, and your lower back is fully supported.

• Adjust the chair height the keyboard and mouse are at elbow

height so your wrists are straight and supported.

• Maintain a neutral neck posture with the top of the monitor no

higher than your eye level.

• Adjust the monitor and lighting to reduce glare on the screen and

to place the monitor at a correct distance for your vision.

• Take periodic breaks to stretch your arms and wrists and rest your

eyes.

8 Shutting Down Your Thin Client

Windows XPe Thin Client User Manual

CHAPTER 2

This chapter describes how to initially log on to your Neoware XPe thin client, and how to set up user accounts.

Preconfigured Logon Accounts

Neoware Default Logon Accounts

Neoware ships XPe thin clients with two preconfigured logon accounts: Administrator and User.

Logging on using the default Administrator logon account allows the user to configure every aspect of the XPe thin client.

Logging on using the default User logon account allows the user to use the pre-installed software but not to make configuration changes to the XPe thin client. The User account is also configured with constraints designed to improve overall security. These User account limitations lock down the operating system so as to prevent unauthorized changes that could impair the function of the thin client, and reduce the exposure to viruses and other unintentional software installations.

Logging On

Logging On Using Default Logon Accounts

After powering up your XPe thin client for the first time, you can logon to the thin client using one of the two preconfigured logon accounts. The logon information for these two accounts is (the passwords are case-sensitive):

Account User Name Password

Administrator Administrator Administrator

User User User

Logging On

In the Log On dialog, enter a user name and password to logon to your thin client.

Note: The preconfigured logon account user names and passwords are case sensitive. In addition, network administrators should immediately change the password for the default Administrator account as a security precaution. To work best with Neoware’s ezRemote Manager thin client remote administration suite, Neoware recommends that all thin clients (or at least all those in a group or location) be assigned the same Administrator password.

Automatic Logon

Enabling Auto Logon

10 Automatic Logon

Enabling automatic logon causes your thin client to logon using a specified (thin client) user account following a power cycle (i.e., when powered on or after a restart).

1 Logon to the thin client as Administrator.

2 Click the Start button.

3 Click Run.

4 In the Run dialog box type autolog.exe in the Open field. When

finished, click OK.

Logging On

5 When the Autologon Configuration dialog opens, specify the

logon account to be used by entering the Login Name, Password, and Domain (if applicable).

6 Click the Enable button.

Disabling Auto Logon

1 Logon to the thin client as Administrator.

2 Click the Start button.

3 Click Run.

4 In the Run dialog box, type autolog.exe in the Open field. When

finished, click OK.

5 When the Autologon Configuration dialog opens click the

Disable button.

Automatic Logon 11

Logging On

Domain Logon

Note: If you have Auto Logon configured to log in as a user account without administrator privileges, you may need to hold down the Shift key during the bootup cycle to force the appearance of the logon screen.

Enabling domain logon allows the user to logon to their XPe thin client using their network credentials. If you do not have network administrator rights, then have your administrator create a machine account in the domain before proceeding with the following instructions.

Enabling Domain Logon

1 Logon to the thin client as Administrator.

2 Click the Start menu on your taskbar.

3 Right click on the My Computer menu item.

4 Select Properties from the drop-down menu.

12 Domain Logon

Logging On

5 In the System Properties dialog, click the Computer Name tab.

6 Click the Change button.

7 Enter the information in the Computer Name Changes dialog

box. Also, when the domain membership changes, you can change the primary Domain Name System (DNS) suffix by clicking More.

Note: If you are unfamiliar or uncertain about performing these tasks, you can use the Network Identification (ID) Wizard to help you.

8 Click OK.

Domain Logon 13

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