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HP TechPulse Reporting Guide
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HP TechPulse Reporting Guide
Contents
Introduction ............................................................................................................................................................................................................. 10
Deployment Reports............................................................................................................................................................................................................................................... 10
Hardware Reports ................................................................................................................................................................................................................................................... 10
Incidents Reports .................................................................................................................................................................................................................................................... 11
Network Reports ..................................................................................................................................................................................................................................................... 11
Security Reports ...................................................................................................................................................................................................................................................... 12
Software Reports .................................................................................................................................................................................................................................................... 12
Subscription Reports .............................................................................................................................................................................................................................................. 13
Reports by Service Plan .......................................................................................................................................................................................................................................... 14
Reports by Operating System Platform............................................................................................................................................................................................................... 16
Report Rules ............................................................................................................................................................................................................................................................ 18
Roles .......................................................................................................................................................................................................................................................................... 18
Report Operations .................................................................................................................................................................................................. 19
Report List ................................................................................................................................................................................................................................................................ 19
Location Filter .......................................................................................................................................................................................................................................................... 19
Creating Reports ...................................................................................................................................................................................................................................................... 19
Editing Reports ........................................................................................................................................................................................................................................................ 20
Deleting Reports ...................................................................................................................................................................................................................................................... 20
Duplicating Reports ................................................................................................................................................................................................................................................. 21
Previewing Reports ................................................................................................................................................................................................................................................. 21
Running Reports ...................................................................................................................................................................................................................................................... 21
Filtering Criteria in Reports .................................................................................................................................................................................................................................... 22
Scheduling Reports ................................................................................................................................................................................................................................................. 22
Report Preferences ................................................................................................................................................................................................................................................. 23
Finding, Filtering and Sorting Reports .................................................................................................................................................................................................................. 24
Reporting Layout and Navigation ........................................................................................................................................................................ 25
HTML Reports .......................................................................................................................................................................................................................................................... 25
PDF Reports ............................................................................................................................................................................................................................................................. 26
Excel Reports ........................................................................................................................................................................................................................................................... 26
Dashboard ............................................................................................................................................................................................................... 27
Dashboard widgets ................................................................................................................................................................................................................................................. 27
Adding a custom dashboard .................................................................................................................................................................................................................................. 27
Adding a widget ....................................................................................................................................................................................................................................................... 27
Sharing Custom Dashboards ................................................................................................................................................................................................................................. 28
Deployment - Data Health Report ....................................................................................................................................................................... 29
Summary tab ........................................................................................................................................................................................................................................................... 29
Details tab ................................................................................................................................................................................................................................................................ 29
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The Deployment Status Report ........................................................................................................................................................................... 30
By Installation Status tab ....................................................................................................................................................................................................................................... 30
By Proxy Configuration Status tab........................................................................................................................................................................................................................ 31
Details tab ................................................................................................................................................................................................................................................................ 32
BIOS Inventory – BIOS Settings Report ............................................................................................................................................................... 33
Summary tab ........................................................................................................................................................................................................................................................... 33
Settings Change History tab .................................................................................................................................................................................................................................. 34
Details tab ................................................................................................................................................................................................................................................................ 34
BIOS Inventory – Details Report ........................................................................................................................................................................... 34
Summary tab ........................................................................................................................................................................................................................................................... 34
Unique BIOS tab ....................................................................................................................................................................................................................................................... 35
By Week tab ............................................................................................................................................................................................................................................................. 35
Details tab ................................................................................................................................................................................................................................................................ 35
BIOS Inventory - BIOS Update History Report ................................................................................................................................................... 36
Battery Replacement Report ................................................................................................................................................................................ 36
Summary tab ........................................................................................................................................................................................................................................................... 37
By Device Manufacturer tab ................................................................................................................................................................................................................................... 38
By Manufacture Year tab ........................................................................................................................................................................................................................................ 38
Details tab ................................................................................................................................................................................................................................................................ 38
Battery Usage Optimization Report .................................................................................................................................................................... 40
Understanding HP notebook batteries ................................................................................................................................................................................................................ 40
Key factors that impact battery health for Lithium-ion Polymer batteries .................................................................................................................................................... 40
Battery Usage Optimization Report ..................................................................................................................................................................................................................... 40
Summary tab ..................................................................................................................................................................................................................................................... 42
By Model tab ...................................................................................................................................................................................................................................................... 42
By Warranty tab ................................................................................................................................................................................................................................................ 42
Details tab .......................................................................................................................................................................................................................................................... 42
Blue Screen Error Reports ..................................................................................................................................................................................... 44
Blue Screen Errors – Details Report ..................................................................................................................................................................................................................... 44
Blue Screen Errors - Top Devices with Errors Report ........................................................................................................................................................................................ 44
Blue Screen Errors - Top Errors Report ............................................................................................................................................................................................................... 45
Component Inventory – Display ........................................................................................................................................................................... 47
Overview tab ............................................................................................................................................................................................................................................................ 47
By Model tab ............................................................................................................................................................................................................................................................ 48
By Manufacturer tab ............................................................................................................................................................................................................................................... 48
By Device tab ............................................................................................................................................................................................................................................................ 48
Details tab ................................................................................................................................................................................................................................................................ 48
Device Utilization Reports ..................................................................................................................................................................................... 49
High CPU utilization ................................................................................................................................................................................................................................................. 49
High memory utilization ......................................................................................................................................................................................................................................... 50
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Software Performance by Applications Report .................................................................................................................................................................................................. 50
Summary tab ..................................................................................................................................................................................................................................................... 50
By Manufacture Year tab ................................................................................................................................................................................................................................. 50
Software Performance tab (There are separate tabs for Windows and macOS) ................................................................................................................................... 51
Details tab .......................................................................................................................................................................................................................................................... 51
Software Performance By Applications (Utilization Bins) Report .................................................................................................................................................................... 52
Summary tab ..................................................................................................................................................................................................................................................... 52
By Manufacture Year tab ................................................................................................................................................................................................................................. 52
Software Performance tab (There are separate tabs for Windows and macOS) ................................................................................................................................... 53
Details tab .......................................................................................................................................................................................................................................................... 53
Software Performance By Time Report ............................................................................................................................................................................................................... 54
Summary tab ..................................................................................................................................................................................................................................................... 54
By Hour tab ........................................................................................................................................................................................................................................................ 54
By Day tab .......................................................................................................................................................................................................................................................... 54
Details tab .......................................................................................................................................................................................................................................................... 54
All Data - Software Performance by Applications Report ................................................................................................................................................................................. 54
All Data - Software Performance by Applications (Utilization Bins) Report ................................................................................................................................................... 54
Disk Capacity Planning Report ............................................................................................................................................................................. 55
Summary tab ........................................................................................................................................................................................................................................................... 55
Details tab ................................................................................................................................................................................................................................................................ 56
Disk Replacement Report ..................................................................................................................................................................................... 57
Summary tab ........................................................................................................................................................................................................................................................... 58
By Disk Size tab ....................................................................................................................................................................................................................................................... 58
By Device Manufacturer tab ................................................................................................................................................................................................................................... 59
By Manufacture Year tab ........................................................................................................................................................................................................................................ 59
Details tab ................................................................................................................................................................................................................................................................ 59
GPU Health/Performance Report ........................................................................................................................................................................ 61
By Week tab ............................................................................................................................................................................................................................................................. 61
Details tab ................................................................................................................................................................................................................................................................ 61
Hardware Health Monthly Summary Report ..................................................................................................................................................... 63
Health Summary tab ............................................................................................................................................................................................................................................... 64
Resource Health Summary tab ............................................................................................................................................................................................................................. 64
Details tab ................................................................................................................................................................................................................................................................ 64
Hardware Inventory Reports ................................................................................................................................................................................ 65
Hardware Inventory – All Data Report ................................................................................................................................................................................................................. 65
Hardware Inventory - Details Report ................................................................................................................................................................................................................... 65
By Location tab ................................................................................................................................................................................................................................................. 65
By Device Configuration tab ............................................................................................................................................................................................................................ 65
By Operating System tab ................................................................................................................................................................................................................................. 66
Details tab .......................................................................................................................................................................................................................................................... 66
Hardware Inventory – Device Enrollment Status Report .................................................................................................................................................................................. 67
Monthly Summary tab ..................................................................................................................................................................................................................................... 67
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Hardware Inventory - Monthly Summary Report ............................................................................................................................................................................................... 68
Monthly Summary tab ..................................................................................................................................................................................................................................... 68
Details tab .......................................................................................................................................................................................................................................................... 69
Hardware Performance Comparison Reports ................................................................................................................................................... 70
Comparison to Company Configurations Report ................................................................................................................................................................................................ 71
Summary Report ..................................................................................................................................................................................................................................................... 72
Details tab .......................................................................................................................................................................................................................................................... 72
Weekly Comparison to TechPulse Benchmark Report ...................................................................................................................................................................................... 72
Details tab .......................................................................................................................................................................................................................................................... 73
Hardware Replacement Report ........................................................................................................................................................................... 74
Summary tab ........................................................................................................................................................................................................................................................... 75
Details tab ................................................................................................................................................................................................................................................................ 75
Hardware Warranty Report ................................................................................................................................................................................... 75
Summary tab ........................................................................................................................................................................................................................................................... 75
Details tab ................................................................................................................................................................................................................................................................ 76
Microsoft Telemetry Report .................................................................................................................................................................................. 77
Device Health tab .................................................................................................................................................................................................................................................... 77
Upgrade Readiness tab .......................................................................................................................................................................................................................................... 78
Update Compliance tab .......................................................................................................................................................................................................................................... 78
Mobility Factor Report ........................................................................................................................................................................................... 81
Summary tab ........................................................................................................................................................................................................................................................... 81
Details tab ................................................................................................................................................................................................................................................................ 81
Thermal Grading Report ........................................................................................................................................................................................ 82
Summary tab ........................................................................................................................................................................................................................................................... 83
Details tab ................................................................................................................................................................................................................................................................ 83
Thermal Events Report .......................................................................................................................................................................................... 83
Summary tab ........................................................................................................................................................................................................................................................... 83
Details tab ................................................................................................................................................................................................................................................................ 83
Windows 10 Hardware Compatibility Report..................................................................................................................................................... 84
Summary tab ........................................................................................................................................................................................................................................................... 85
Details tab ................................................................................................................................................................................................................................................................ 85
Retail Device Inventory Reports ........................................................................................................................................................................... 86
Retail - Base Unit with Peripheral Inventory Report ......................................................................................................................................... 86
Summary tab ........................................................................................................................................................................................................................................................... 86
Details tab ................................................................................................................................................................................................................................................................ 86
Retail - Peripheral Change Report ....................................................................................................................................................................... 87
Summary tab ........................................................................................................................................................................................................................................................... 87
Key Change Activity tab .......................................................................................................................................................................................................................................... 87
Details tab ................................................................................................................................................................................................................................................................ 87
Retail - Peripheral Threshold Report .................................................................................................................................................................. 88
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Printers tab ............................................................................................................................................................................................................................................................... 88
Scanners tab ............................................................................................................................................................................................................................................................ 88
Magnetic Strip Readers tab .................................................................................................................................................................................................................................... 88
Details tab ................................................................................................................................................................................................................................................................ 88
Retail - Peripheral Inventory Report ................................................................................................................................................................... 89
Summary tab ........................................................................................................................................................................................................................................................... 89
Details tab ................................................................................................................................................................................................................................................................ 89
Retail - Peripheral Usage Statistics Report ........................................................................................................................................................ 90
Summary tab ........................................................................................................................................................................................................................................................... 90
Details tab ................................................................................................................................................................................................................................................................ 90
Incident Resolution Report ................................................................................................................................................................................... 91
Summary tab ........................................................................................................................................................................................................................................................... 91
Details tab ................................................................................................................................................................................................................................................................ 92
Network – Wireless Networking Card Inventory ................................................................................................................................................................................................. 93
Summary tab ........................................................................................................................................................................................................................................................... 93
Details tab ................................................................................................................................................................................................................................................................ 93
Performance - Value Reminder Email Report ................................................................................................................................................... 94
Productivity tab ....................................................................................................................................................................................................................................................... 94
Security tab .............................................................................................................................................................................................................................................................. 94
Device Health tab .................................................................................................................................................................................................................................................... 95
Adoption tab ............................................................................................................................................................................................................................................................. 95
Recommendations tab ........................................................................................................................................................................................................................................... 95
Company Security Compliance Report ............................................................................................................................................................... 96
Company Security Compliance - Monthly Summary Report ............................................................................................................................................................................ 96
Company Security Compliance - 24 Hour Summary Report ............................................................................................................................................................................ 98
Device Security Compliance Report ................................................................................................................................................................... 100
Device Security Compliance - Monthly Summary Report ............................................................................................................................................................................... 100
Device Security Compliance - 24 Hour Summary Report ............................................................................................................................................................................... 102
Device Compromised Report .............................................................................................................................................................................. 104
Summary tab ......................................................................................................................................................................................................................................................... 105
Details tab .............................................................................................................................................................................................................................................................. 105
Lost Device Protection Report ............................................................................................................................................................................ 106
Lost Device Protection – Details Report ............................................................................................................................................................................................................ 106
Lost Device Protection - Top Devices Report .................................................................................................................................................................................................... 107
Non-Reporting Devices Report .......................................................................................................................................................................... 108
Summary tab ......................................................................................................................................................................................................................................................... 108
Details tab .............................................................................................................................................................................................................................................................. 108
Sure Click Pro Security Report ............................................................................................................................................................................ 109
Devices tab ............................................................................................................................................................................................................................................................. 109
Users tab ................................................................................................................................................................................................................................................................. 109
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Threats tab ............................................................................................................................................................................................................................................................. 109
Device Protection Details tab .............................................................................................................................................................................................................................. 110
Threat Protection Details tab .............................................................................................................................................................................................................................. 110
Sure Start System Integrity Report ................................................................................................................................................................... 111
Summary tab ......................................................................................................................................................................................................................................................... 111
Details tab .............................................................................................................................................................................................................................................................. 111
Sure Recover Activity Report .............................................................................................................................................................................. 112
Summary tab ......................................................................................................................................................................................................................................................... 112
Details tab .............................................................................................................................................................................................................................................................. 112
Sure Recover Settings Report ............................................................................................................................................................................ 113
Summary tab ......................................................................................................................................................................................................................................................... 113
Details tab .............................................................................................................................................................................................................................................................. 113
Sure Sense Advanced Security Report .............................................................................................................................................................. 114
Devices tab ............................................................................................................................................................................................................................................................. 114
Threats tab ............................................................................................................................................................................................................................................................. 114
Device Protection Details tab .............................................................................................................................................................................................................................. 114
Threat Protection Details tab .............................................................................................................................................................................................................................. 115
Windows Defender Endpoint Protection .......................................................................................................................................................... 116
Summary tab ......................................................................................................................................................................................................................................................... 116
Device Protection Details tab .............................................................................................................................................................................................................................. 116
Threat Protection Details tab .............................................................................................................................................................................................................................. 116
Chrome Auto Update Expiration ........................................................................................................................................................................ 117
Summary tab ......................................................................................................................................................................................................................................................... 117
Details tab .............................................................................................................................................................................................................................................................. 117
Driver Inventory Report ....................................................................................................................................................................................... 118
Summary tab ......................................................................................................................................................................................................................................................... 118
Drivers tab .............................................................................................................................................................................................................................................................. 118
Drivers Table tab ................................................................................................................................................................................................................................................... 118
Details tab .............................................................................................................................................................................................................................................................. 119
Software Catalog Compliance Report ............................................................................................................................................................... 120
Summary tab ......................................................................................................................................................................................................................................................... 120
Details tab .............................................................................................................................................................................................................................................................. 120
Software Errors Reports ..................................................................................................................................................................................... 121
Software Errors - 24 Hour Summary Report .................................................................................................................................................................................................... 121
Software Errors - Top Devices with Errors Report ........................................................................................................................................................................................... 122
Software Errors - Top Errors Monthly Summary Report ................................................................................................................................................................................ 123
Monthly Summary tab ................................................................................................................................................................................................................................... 123
Errors by Operating System tab ................................................................................................................................................................................................................... 123
Details tab ........................................................................................................................................................................................................................................................ 124
Software Errors - Top Errors Weekly Summary Report .................................................................................................................................................................................. 124
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Weekly Summary tab ..................................................................................................................................................................................................................................... 124
Errors Summary tab ....................................................................................................................................................................................................................................... 125
Details tab ........................................................................................................................................................................................................................................................ 125
Software Inventory Reports ............................................................................................................................................................................... 126
Software Inventory – All Data Report ................................................................................................................................................................................................................ 126
Software Inventory – Details Report .................................................................................................................................................................................................................. 126
Summary tab ................................................................................................................................................................................................................................................... 127
Details tab ........................................................................................................................................................................................................................................................ 127
Software Inventory - Recently Detected Applications Report ........................................................................................................................................................................ 128
Summary tab ................................................................................................................................................................................................................................................... 129
Details tab ........................................................................................................................................................................................................................................................ 129
Software Inventory – Summary Report ............................................................................................................................................................................................................. 130
Summary tab ................................................................................................................................................................................................................................................... 130
Details tab ........................................................................................................................................................................................................................................................ 130
Software Updates Report ................................................................................................................................................................................... 131
By Model tab .......................................................................................................................................................................................................................................................... 131
By OS Release tab ................................................................................................................................................................................................................................................. 131
By Week tab ........................................................................................................................................................................................................................................................... 132
By Update tab ........................................................................................................................................................................................................................................................ 132
Details tab .............................................................................................................................................................................................................................................................. 132
Software Utilization Report ................................................................................................................................................................................ 133
Top Used Windows Applications tab .................................................................................................................................................................................................................. 133
Top Used Android Applications tab ..................................................................................................................................................................................................................... 133
Top Used macOS Applications tab ...................................................................................................................................................................................................................... 134
Details tab .............................................................................................................................................................................................................................................................. 134
Web Applications Report ..................................................................................................................................................................................... 135
Utilization Summary tab ...................................................................................................................................................................................................................................... 135
Details tab .............................................................................................................................................................................................................................................................. 135
Windows Startup/Shutdown Performance Report ......................................................................................................................................... 136
Startup Performance tab ..................................................................................................................................................................................................................................... 136
Shutdown Performance tab ................................................................................................................................................................................................................................ 137
Wakeup Performance tab .................................................................................................................................................................................................................................... 138
By Model tab .......................................................................................................................................................................................................................................................... 139
Reboots tab ............................................................................................................................................................................................................................................................ 139
Details tab .............................................................................................................................................................................................................................................................. 139
Subscription – Seats Entitled By Device Enrollment ...................................................................................................................................... 140
Monthly Summary tab .......................................................................................................................................................................................................................................... 140
Weekly Summary tab ........................................................................................................................................................................................................................................... 140
Details tab .............................................................................................................................................................................................................................................................. 140
Subscription Expiration Report .......................................................................................................................................................................... 141
Summary ................................................................................................................................................................................................................................................................ 141
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Details tab .............................................................................................................................................................................................................................................................. 141
Appendix ................................................................................................................................................................................................................ 142
Device Country ....................................................................................................................................................................................................................................................... 142
Device Location (geolocation) ............................................................................................................................................................................................................................. 142
Device Details ......................................................................................................................................................................................................................................................... 143
Device Warranty Details ....................................................................................................................................................................................................................................... 143
Threat Kill Chain Details........................................................................................................................................................................................................................................ 143
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Category Name
Description
Data Health
Provides visualization and details of:
• Health of data reported by HP TechPulse applications
Category Name
Description
BIOS Inventory
Provides detailed BIOS information of enrolled devices and out-of-date BIOS
versions on HP devices.
Battery
Replacement
Provides information on battery replacement recommendation timeframes of
enrolled devices.
Battery Usage
Optimization
Provides advise on the most optimized approach to use batteries by leveraging the
HP Battery Health Manager
Blue Screen Errors
Provides information on devices experiencing blue screen and driver crashes for
Component Inventory
Provides detailed information about the display inventory, health, and usage.
Device Utilization
Provides information on devices that have high CPU and memory utilization, and
the software applications causing high CPU and memory utilization.
Disk Capacity
Forecasts ahead the time duration left prior to the disk space reaching a
Disk Replacement
GPU
Hardware Health
Hardware Inventory
Provides detail information on the hardware information of enrolled devices and
device enrollment history.
Hardware
Provides guidance on phased replacement of devices as the current devices reach
HP TechPulse Reporting Guide
Introduction
HP TechPulse reports provide insightful analytics on planning, cost optimization and service management
capabilities of enrolled devices. The reports are divided into the following categories: Deployment, Hardware,
Incidents, Network, Security, Software and Subscription.
Deployment Reports
Includes all reports related to deployment status and health. The following is the list of available deployment
reports.
• Installation status of HP TechPulse applications
Deployment
Status
Provides visualization and details of deployment status of HP TechPulse
applications.
Hardware Reports
Includes all reports related to hardware insights. The following is the list of available hardware reports.
enrolled devices.
– Display
Planning
Health/Performance
predetermined threshold. The thresholds are selectable in the report filters and
defined as 0-10%, 0-20%, 0-30%, 0-40% and 0-50%.
Provides information on disk replacement recommendation timeframes of
enrolled devices.
Provides information on the devices experiencing GPU
health/performance issues and the reasons for those issues, and the
suggested remediation steps.
Shows a monthly trend of suboptimal devices as unhealthy and facilitates drilling
down to identify devices failing to meet individual performance metrics (i.e.
battery health, disk health, thermal health, CPU and memory utilization, graphics
health, storage space, and blue screen errors).
Replacement
their end of life.
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Hardware Warranty
Provides an overall summary of warranty and/or care pack status of enrolled
Microsoft Telemetry
Provides aggregated information on the summary key performance indicators of
Microsoft telemetry.
Mobility Factor
Provides information on the mobility aspects of devices by classifying devices into
Base Unit with
Peripheral Change
Provides summary and details of change events with retail peripherals being
Peripheral Inventory
Peripheral Usage
Peripheral Threshold
enrolled & supported peripherals are in terms
Scanners, & MSRs
Thermal Grading
Thermal Events
Windows 10
Category Name
Description
HP TechPulse Reporting Guide
devices.
Device Health, Upgrade Readiness and Update Compliance of devices enrolled in
various mobility factor categories and grouping device mobility factor by hardware
health. Unhealthy devices with highest mobility factor may require attention by IT
as opposed to unhealthy devices with low mobility factor.
Provides visualization and breakdown of all enrolled retail base units with
Peripheral Inventory
Statistics
peripherals attached to them by category and country.
connected or disconnected from retail base units.
Provides detailed breakdown of all compatible retail peripheral devices connected
to enrolled retail base units.
Provides details of key usage metrics for select retail peripheral categories to view
usage trends, most used devices, lifetime usage compared to threshold, and
other related analytics.
Provides an overview of where all the
of reaching their lifetime expected thresholds in key usage metrics for Printers,
Provides detailed information of thermal characteristics of enrolled devices.
Provides detailed information of thermal crashes and hibernate events of enrolled
devices
Provides information on suitability of devices for upgrade to Windows 10.
hardware
compatibility
Incidents Reports
Includes all reports related to incident management and resolution metrics. The following is the list of
available incident management reports.
Incident Resolution The incident Resolution report provides information on:
• Incident Burndown Rate (i.e., the number of open vs. closed incidents).
• Average Incident Initial Response Time (i.e., The time taken to respond to an
incident, averaged across incident types and subtypes by week).
• Average Incident Closure Time on a weekly basis (i.e. the time taken to close
an incident, averaged across selected incident types and subtypes by week.
Network Reports
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Category Name
Description
Category Name
Description
Protection
Category Name
Description
HP TechPulse Reporting Guide
Includes reports related to networking. Currently, this category only includes the following report.
Wireless Network
Provides detailed physical wireless adapter information of enrolled devices
Card Inventory
Security Reports
Includes all reports related to security insights and compliance. The following is the list of available security
reports.
Company Security
Compliance
Device
Compromised
Device Security
Compliance
HP Sure Click Pro
Security
HP Sure Recover
Activity
HP Sure Recover
Settings
Provides company-wide monthly trends on the compliance status of anti-virus
and firewall endpoint protection across all devices within a company.
Provides detailed information on the device compromised, device passcode
compliance and device encryption status of enrolled devices.
Provides monthly trends on the compliance status of antivirus and firewall
endpoint protection for each device within a company.
Provides detailed information on device protection state and threats detected by
HP Sure Click Pro isolation technology software.
Provides unified, companywide visibility on Sure Recover image restore events.
Provides a companywide view of PC image recovery settings to identify gaps in
coverage or opportunities to reduce end-user downtime after an OS corruption
event.
HP Sure Sense
Advanced Security
Provides detailed information on device protection state and threats detected by
HP’s AI-based endpoint antimalware protection solution, HP Sure Sense Advanced
malware prevention technology.
HP Sure Start
System Integrity
Lost Device
Enables the IT administrator to view PC BIOS and firmware corruption events
detected by HP Sure Start.
Provides information on the device wipe operations initiated on devices.
Protection
Non-Reporting
Provides the hardware inventory of devices by last seen status in HP TechPulse.
Devices
Windows
Displays Windows Defender antivirus protection details and detected threat activity.
Defender
Endpoint
Software Reports
Includes all reports related to software insights and compliance. The following is the list of available software
reports.
Auto Update
Expiration
Provides customers a fleet-level report on supported Chrome Enterprise OS
devices that are approaching or have passed the auto-update expiration date.
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Firefox
Category Name
Description
Subscription
Provides detailed list of subscription status of registered companies.
HP TechPulse Reporting Guide
Driver Inventory Provides detailed driver information of enrolled devices.
Software Catalog
Compliance
Provides information on the compliance status of software applications that are
published to the device from the mobile device management software.
Software Errors Provides information on devices and software applications experiencing software
errors.
Software Inventory Enable the IT administrator to view the operating system version and applications
installed on devices, including the following:
• When an application was last updated.
• The top applications installed within the fleet.
Applications updated/installed within this week, last week, or last month.
Software Updates
Provides information on the Microsoft Windows and Microsoft Office updates that
are missing on the devices and the criticality level of those updates.
Software Utilization Provides information on the top twenty-five software applications that are most
used across all devices.
Web Applications Detailed list of web application utilization on enrolled devices. Supported
operating system: Windows. Supported browsers: Google Chrome, Mozilla
Windows
Startup/Shutdown
Performance
Provides diagnostic information related to Windows performance issues related to
Startup Performance, Shutdown Performance, Wakeup Performance and
Reboots.
Subscription Reports
The following is the list of available subscription reports.
Seats Entitled by
Device Enrollment
Expiration
Provides information on monthly and weekly subscription seats entitled vs. enrolled
devices, adoption rate, and details of subscription expiration and conversion status.
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Management
Deployment
Data Health
Deployment
Deployment Status
Hardware
BIOS Inventory
Hardware
Battery Replacement
Hardware
Battery Usage Optimization
Hardware
Blue Screen Errors
Hardware
Component Inventory
Hardware
Device Utilization
Hardware
Disk
Hardware
Disk Replacement
Hardware
GPU Health/Performance
Hardware
Hardware Health
2 3 4
Hardware
Hardware
Hardware
Hardware Performance Comparison
Hardware
Hardware
Hardware
Hardware Warranty1
Hardware
Microsoft Telemetry
Hardware
Mobility Factor5
Hardware
Retail Device Inventory
Hardware
Thermal
Hardware
Windows 10
Incidents
Incident Resolution
Network
Wireless Networking Card Inventory
HP TechPulse Reporting Guide
Reports by Service Plan
The following table describes the reports by service plan.
Category Reports
HP Proactive
Security
HP Proactive
Insights
HP Proactive
Endpoint
Capacity Planning
1
Inventory
Replacement
Hardware Compatibility
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Security
Company Security Compliance
Security
Device Compromised
Security
Device Security Compliance
Security
HP Sure Click Pro Security7
Security
HP Sure Recover Activity
Security
HP Sure
Security
HP Sure Sense Advanced Security
Security
HP Sure Start System Integrity
Security
Lost device protection
Security
Non-Reporting Devices
Security
Windows Defender Endpoint Protection
Software
Chrome Auto Update Expiration
Software
Driver Inventory
Software
Software
Software
Software Errors
Software
Software Inventory
Software
Software Updates
Software
Software utilization
Software
Web Applications
Software
Windows Startup/Shutdown Performance
Subscription
Seats Entitled by Device Enrollment
Subscription Expiration
HP TechPulse Reporting Guide
Recover Settings
6
7
Catalog Compliance
Subscription
Supports HP devices only for devices on Microsoft Windows operating system.
2
Only hard disk space monitoring available for iOS devices.
3
Only battery health, disk health, thermal health, and hard disk space monitoring available for MAC devices.
4
Only battery health, disk health and hard disk space monitoring available for Android devices.
5
Only supported with geo-location tracking enabled.
6
Not supported with Microsoft Endpoint Manager.
7
Requires separate subscription to HP Proactive Security service. HP TechPulse leverages industry leading, cloud-based unified endpoint management (UEM) /
enterprise mobility management (EMM) solutions to seek to manage multi-OS environments effectively and securely at scale. Using EMM, HP TechPulse deploys
policies recommended by many industry security experts and designed for companies who want to modernize their workplace using cloud-based technology**
**HP TechPulse supports leading EMM providers and utilizes the EMM technology partner most suitable for the customer’s environment and goals. HP can
either include and price VMWare Workspace ONE licenses as a part of our HP Proactive Management Enhanced and Premium plans or leverage a customer’s
Microsoft Endpoint Manager licenses (if available as a part of their Windows 10 licensing agreement).
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Category
Reports
Windows 10
Android
macOS
iOS
Enterprise OS
Deployment
Data Health
Deployment
Deployment Status
Hardware
BIOS Inventory
Hardware
Battery Replacement
1
Hardware
Battery Usage
Optimization
Hardware
Blue
Hardware
Component Inventory
Hardware
Device Utilization
Hardware
Disk Capacity Planning
Hardware
Disk Replacement
Hardware
GPU
Health/Performance
Hardware
Hardware Health
2 3 4
Hardware
Hardware Inventory
Hardware
Device Utilization
Hardware
Hardware Replacement
Hardware
Hardware Warranty1
Hardware
Microsoft Telemetry
Hardware
Mobility
Hardware
Retail Device Inventory
Hardware
Thermal
Hardware
Windows 10 hardware
compatibility
Incidents
Incident Resolution
HP TechPulse Reporting Guide
Reports by Operating System Platform
The following describes the reports by operating system (OS) platform.
Microsoft
Apple
Apple
Chrome
Screen Errors
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Category
Reports
Windows 10
Android
macOS
iOS
Enterprise OS
Network
Wireless Network Card
Inventory
Security
Company Security
Compliance
Security
Device Security
Compliance
Security
Device Compromised
Security
Lost device protection6
Security
HP
Security
Security
HP Sure Recover
Activity
Security
HP Sure Recover
Settings
Security
HP Sure Sense
Advanced Security
Security
HP Sure Start System
Integrity
Security
Non-reporting devices
Security
Windows Defender
Endpoint Protection
Software
Chrome Auto Update
Expiration
Software
Drive
Software
Software Inventory
Software
Software Catalog
Compliance
Software
Software Errors
Software
Software Updates
Software
Software Utilization
Software
Web Applications
Software
Windows
Startup/Shutdown
Performance
Subscription
Seats Entitled by
Device Enrollment
Subscription
Subscription Expiration
HP TechPulse Reporting Guide
Microsoft
Sure Click Pro
7
Apple
Apple
Chrome
r Inventory
Supports HP devices only.
2
Only hard disk space monitoring available for iOS devices.
3
Only battery health, disk health, thermal health, and hard disk space monitoring available for MAC devices.
4
Only battery health, disk health and hard disk space monitoring available for Android devices.
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5
Only supported with geo-location tracking enabled.
6
Not supported with Microsoft Endpoint Manager.
HP TechPulse leverages industry leading, cloud-based unified endpoint management (UEM) / enterprise mobility management (EMM) solutions to seek to manage
multi-OS environments effectively and securely at scale. Using EMM, HP TechPulse deploys policies recommended by many industry security experts and designed
for companies who want to modernize their workplace using cloud-based technology**
**HP TechPulse supports leading EMM providers and utilizes the EMM technology partner most suitable for the customer’s environment and goals. HP can either
include and price VMWare Workspace ONE licenses as a part of our HP DaaS Enhanced and Premium plans or leverage a customer’s Microsoft Endpoint Manager
licenses (if available as a part of their Windows 10 licensing agreement).
Report Rules
The following rules apply:
1. The data in HP TechPulse reports is refreshed daily (select reports update more frequently).
2. Devices with null or bad serial numbers are not included in reports.
3. Virtual devices are not included in reports.
4. Devices that are not seen for more than 90 days are not included in reports.
Roles
The reports are available for the following HP TechPulse roles:
• IT Admin. This role is applicable to customers.
• Report Admin. This role is applicable to customers.
• Support Admin. This role is applicable to a HP Service Expert managing customer accounts.
• Support Specialist. This role is applicable to HP Service Expert’s managing customer accounts.
• Partner Admin. This role is applicable to partners managing customer accounts.
• Partner Specialist. This role is applicable to partners managing customer accounts.
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Report Operations
Report List
HP TechPulse has a dedicated section for reporting that shows all information pertaining to reports.
To access the reporting section:
1. Login to HP TechPulse dashboard and navigate to the Reports tab.
2. The Reports page shows three tabs:
− Standard. The standard tab contains the reports shipped by HP for each user and contains the main
reports applicable for the Microsoft Windows operating system.
− Custom. The custom tab is empty for a new user and contains all the reports created by the user.
− History. The history tab contains a list of all historical reports that have been run either manually or
automatically scheduled in the past six months.
Location Filter
When you log in to the TechPulse portal, data on the dashboard, reports, incidents, and devices page is filtered based
on the location selected in the global filter provided in the portal. You can find the Location Filter at the very top of the
portal window. The location filter selection persists throughout the HP TechPulse portal.
The multi-level location feature is helpful for companies that have offices spanning across the globe. You can
effectively manage enrolled devices by grouping them based on the region. You can generate reports and take
necessary action based on location and business priorities.
Reports are generated only on the devices that are assigned to the selected location.
For more information about device groupings and assigning a location to devices, see the
Management Guide.
All reports include the location information in the Details tab.
When a partner or an MSP navigates to the Reports page, and no company is selected, the first company in the list is
selected by default. You can choose a different company on the list.
HP TechPulse Device
Creating Reports
HP TechPulse allows creation of new reports.
To create a new report:
1. Login to HP TechPulse portal and navigate to Reports tab.
2. Click the Custom tab.
Click the Create button.
This will open the Report Details page.
1. Add a report name in the Name edit field.
2. Select a Category, Subcategory and Option from their respective drop-down menu. For example, Hardware,
Hardware Inventory and Details in the Category, Subcategory and Option drop-down menu respectively.
3. In the Filter Criteria section add one or multiple filters in Filter Criteria by clicking on the + Add Criteria button.
Filter criteria is optional for report, except in some reports where certain filters are mandatory to resolve
browser performance issues while viewing large volumes of data in HTML format.
4. In the Default File Type section, select the Default File Type as either HTML, PDF or XLSX. E.g., select HTML.
− HTML file type creates the report in a new browser window.
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− PDF and XLSX file types result in creation of a PDF and Excel file respectively.
5. In the Preferences section:
− Select Show company details to either show or hide the name of the HP TechPulse company name in the
report.
− Click on the Make this a favorite report to make this a favorite report.
6. In the Report Preview section, click RUN REPORT to generate a preview of the report. The preview is
generated in a new browser window when generating the report with HTML default file type.
7. Click SAVE.
Note: HP TechPulse does not allow changing the Category, Subcategory and Option once the SAVE button
is clicked.
The Reports page will show the new report listed.
Editing Reports
HP TechPulse allows editing existing reports that were created previously under the Custom tab. Reports under
the Standard tab are not editable.
To edit an existing report:
1. Login to HP TechPulse portal and navigate to the Reports tab.
2. Click the Custom tab.
3. Select the Name of the report to edit by either clicking the hyperlink or by clicking the button with three
vertical dots and selecting View Details from the drop-down menu.
4. This will open the Report Details page.
Note: HP TechPulse does not allow two reports with the same name within the same company for the
same category, subcategory, and options.
5. Change the Name, Filter Criteria, Default File Type, Preferences and click Save.
Note: HP TechPulse does not allow changing Category, Subcategory and Option once the SAVE button is
clicked.
6. Click SAVE.
Note: HP TechPulse does not allow changing the Category, Subcategory and Option once the SAVE button
is clicked.
The Reports page will show the new report listed.
Deleting Reports
HP TechPulse allows deleting existing reports under the Custom tab that were created previously. Reports under
the Standard tab cannot be deleted.
To delete an existing report:
1. Login to HP TechPulse portal and navigate to the Reports tab,
2. Click the Custom tab.
3. Select the button with three vertical dots next to the report that is to be deleted and select Delete from the
drop down.
4. Click the OK button to delete the reports.
Note: There is no mechanism to retrieve a report once deleted.
Note: There is no mechanism to delete multiple reports in a singular step.
5. This will open the Report Details page.
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6. Change the Name, Filter Criteria, Default File Type, Preferences.
7. Click SAVE.
Duplicating Reports
HP TechPulse allows duplicating existing reports under Standard and Custom tab that were created previously.
To duplicate an existing report:
1. Login to HP TechPulse portal and navigate to the Reports tab.
2. Click the Standard or Custom tab.
3. Select the button with three vertical dots next to the report that is to be deleted and select Duplicate from the
drop-down menu.
Previewing Reports
HP TechPulse allows previewing existing reports under Standard and Custom tab that were created previously.
To preview an existing report:
1. Login to the HP TechPulse portal and navigate to the Reports tab.
2. Click the Standard or Custom tab.
3. Select the Name of the report to edit by either clicking the hyperlink or by selecting the button with three
vertical dots and by selecting View Details from the drop down.
This will open the Report Details page.
4. Navigate to Report Preview section and click RUN REPORT.
− If the Default File Type is selected as HTML, the preview will open in a new browser window and show all
the data available in the report.
− If the Default File Type is selected as PDF or XLSX, the preview will download the PDF or Excel file
respectively but will limit the report to only 10,000 rows, since previewing large files results in a HTTPS
timeout.
5. Click SAVE or DISCARD to return to the Reports page.
Running Reports
HP TechPulse allows running existing reports under Standard and Custom tab that were created previously.
To run an existing report:
1. Login to HP TechPulse portal and navigate to the Reports tab.
2. Click on the Standard or Custom tab.
3. Click the RUN REPORT against the Name of the report.
− If the Default File Type is selected as HTML, the report will open in a new browser window and show all
the data in the report.
− If the Default File Type is selected as PDF or XLSX, the report will open in a new browser window and
show all the data in the report in a PDF or Excel file respectively.
4. If the content of the PDF and Excel file is large, an email will be sent, once the report is generated.
− Click on Download Report button in the email from HP TechPulse.
− If already logged in to HP TechPulse portal, the file will automatically open in a new browser window and
show all the data in the report in a PDF or Excel file respectively.
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Filtering Criteria in Reports
HP TechPulse allows adding multiple filtering criteria to reports to narrow down to specific data.
To add filters to a new or an existing report:
1. Login to HP TechPulse portal and navigate to the Reports tab.
2. Click on the Custom tab.
3. Select the Name of the report to edit by either clicking on the hyperlink or by selecting the button with three
vertical dots and by selecting View Details from the drop down.
4. This will open the Report Details page.
5. In the Filter Criteria section add one or multiple filters in Filter Criteria by clicking on the + Add Criteria button.
Filter criteria is optional for report, except in some reports where certain filters are mandatory to resolve
browser performance issues while viewing large volumes of data in HTML format.
Each report has its own filtering criteria. Select a field from the left-side dropdown and then select an
operator from the middle dropdown, followed by values from the right-side dropdown.
− Single select option: To select multiple values from the right-side drop down, select multiple entries from
the right-side drop down one by one
− Multi-select options: Some reports like Software Inventory Details allow for searching and selection of
multiple items at the same time.
6. Click the + Add Criteria button to add additional filters.
Note: Multiple filters are added when reports are generated.
7. To delete a filter, select the cross mark next to the filter.
8. Click SAVE.
Scheduling Reports
HP TechPulse allows scheduling PDF and Excel reports to be delivered via email once a day, once a week,
once a month, or once a quarter. Additionally, the reports can be password protected to avoid unauthorized
access (this is optional).
To schedule a new or an existing report.
1. Login to HP TechPulse portal and navigate to Reports tab
2. Click on the Custom tab.
3. Select the Name of the report to edit by either clicking on the hyperlink or by selecting the button with three
vertical dots and by selecting View Details from the drop down.
This will open the Report Details page.
4. In the Default File Type section, select the Default File Type as either PDF or XLSX.
This will show the Automatic Reports section.
5. Select Schedule periodic reports:
− For once a day option:
o Select Recurrence as Once a Day.
o Select a time from the At drop down.
− For once a week option:
o Select Recurrence as Once a Week.
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o Select a day from the On drop down.
o Select a time from the At drop down.
− For once a month option:
o Select Recurrence as Once a Month.
o Select a Start Date from the calendar.
o Select a time from the At drop down.
− For once a quarter option:
o Select Recurrence as Once a Quarter.
o Select a Start Date from the calendar.
o Select a time from the At drop down.
6. Optionally, to password protect the files from unauthorized access, in the Security section, select Require
password to open the document.
7. Enter a password.
Note: The rules for password protection include:
− The length of the password should be between 1 and 10 characters.
− There’s no expiry date for the passwords.
− Passwords for the previously generated reports can’t be updated.
8. Click SAVE.
Report Preferences
HP TechPulse allows the following preferences for each report.
• Show company details allows showing or hiding the name of the HP TechPulse company name in the report.
• Advance Months automatically, if checked, allows the reports to advance to the latest month(s) and this
preference is selected by default. For example,
− A report is created in the month of April 2020, and a Month filter is chosen to show data for the last three
months, i.e., April, March, and February 2020.
− As the report is generated in April 2020, the data for April, March and February 2020 is shown in reports
when the report is generated.
− If the same report is generated in May 2020, and if the Advance Months automatically is checked, the
data for May, April and March 2020 is shown in reports.
Note: This preference is available only when a Month filter is available and selected in the Filter Criteria section.
• Make this a favorite report allows user to designate a report as a “favorite”.
To add preferences to a new report or update the preferences of an existing report.
1. Login to HP TechPulse portal and navigate to the Reports tab.
2. Click the Custom tab.
3. Select the Name of the report to edit by either clicking on the hyperlink or by selecting the button with three
vertical dots and by selecting View Details from the drop down.
4. This will open the Report Details page.
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In the Preferences section, update the Show company details, Advance Months automatically and/or Make
this a favorite report.
Click SAVE.
Finding, Filtering and Sorting Reports
HP TechPulse allows various filtering and sorting options to quickly find the reports under the Standard and
Custom tab that were created previously.
To find or filter to an existing report:
1. Login to HP TechPulse portal and navigate to the Reports tab.
2. Click on the Standard or Custom tab.
3. Select the inverted funnel icon.
− By default, all reports are shown as unselected (i.e. all the report category and subcategories are
unselected) and hence displays all reports in the Reports page
− Select one or multiple report categories or subcategories under any category to see the reports
belonging to the subcategory in the Reports page.
− If there are no reports created in a category or subcategory, the category or subcategory is greyed out.
To sort existing reports in the Reports page:
1. Login to HP TechPulse portal and navigate to the Reports tab.
2. Click the Standard or Custom tab.
3. Select the sort by options from the Sort by drop down.
− Recent: Reports are shown sorted in descending order by last time the reports were edited.
− Favorites. Favorite reports are shown first followed by non-favorite reports.
− Format. Reports are shown sorted by file types. HTML reports are shown first, followed by PDF, followed
by XLSX.
− Category. Reports are shown sorted by category names in ascending order.
− All (Alphabetical). Reports are shown sorted by report names in ascending order.
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Reporting Layout and Navigation
HP TechPulse follows a common standard for all the generated reports and it only varies based on Default File
Type (i.e. HTML, PDF, XLSX)
HTML Reports
Report Name and Description
All HTML generated reports have a report name and report description section which shows:
• Report Name
• Default report description by HP.
Report Header
All HTML generated reports have a header section that shows:
• Company Name
• Category
• Subcategory
• Option
• Created by
• Created on
• Filter Criteria
Click MORE DETAILS to show the report header section. Click LESS DETAILS to hide the report header section.
Visualizations and Drilldowns
HTML generated reports typically have multiple visualizations (charts) and a tabular grid format.
HTML generated reports have two types of drill downs:
1. Visualization to Details. Clicking on a visualization section (bar, column etc.) automatically brings the Details
tab filtered to only show the data pertaining to the section clicked.
2. Visualization Drilldowns. Clicking on a visualization section (bar, column etc.) drills down the clicked
visualization to the next level to show additional break down. Clicking on the last level of drill down
automatically brings the Details tab filtered to only show the data pertaining to the section clicked.
Visualization Options
Each visualization has options to:
1. Print Chart
2. Print PNG image
3. Print JPEG image
4. Print PDF document
5. Print SVG Vector image
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PDF Reports
Report Name and Description
All PDF generated reports have a report name and report description section that shows:
• Report Name
• Default report description by HP.
Report Header
All PDF generated reports have a header section that shows:
• Company Name
• Category
• Subcategory
• Option
• Created by
• Created on
• Filter Criteria
Visualizations and Drilldowns
PDF generated reports typically have multiple visualizations (charts) and a tabular grid format. PDF reports don’t
support any drilldowns.
Excel Reports
Report Name and Description
All Excel generated reports have a report name and report description section that shows:
• Report Name
• Default report description by HP.
Report Header
All Excel generated reports have a header section that shows the following and it is provided in the first excel tab:
• Company Name
• Category
• Subcategory
• Option
• Created by
• Created on
• Filter Criteria
Visualizations and Drilldowns
Excel generated reports don’t have any visualizations (charts). All data is provided in a tabular grid format.
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Dashboard
The Dashboard page lets you monitor and manage the overall health and security status of enrolled devices in your
organization in a visual and interactive way. You can track hardware and software inventory and monitor device
health, as well as anticipate, understand, and respond to security threats.
HP TechPulse comes with a default dashboard that you can customize by adding, deleting, editing filter criteria, and
moving the widgets. You can also create custom dashboard views to meet the specific needs of your organization.
Dashboard widgets
The widgets provide KPIs (Key Performance Indicators) and detailed charts that report on KPI details and more. The
charts with a legend key let you change the view by clicking on and off a legend key. Clicking on any section on the
chart directs you to the details page.
You can perform the following tasks from the Dashboard page:
• Select companies (for Partners only)
• Select time duration up to 6 months
• Add, edit, delete, and share custom dashboards
• Reset dashboard to default settings
• Add, edit, delete, and move widgets
• Save chart as an image
• View full report (for select widgets only)
To edit, delete, save chart as an image, or view full report, click ellipsis (…) on the widget.
Adding a custom dashboard
1. Login to HP TechPulse portal and navigate to the Dashboards page.
2. Click the EDIT > Add Custom Dashboard.
3. Provide a dashboard name.
4. Click ADD.
5. You can now add widgets to it.
Adding a widget
1. Login to HP TechPulse portal and navigate to Dashboards page.
2. Select a dashboard you want to add the widget to.
3. Click the ADD WIDGET button.
4. Select a Category, Subcategory and Option from their respective drop-down menu. For example, Hardware,
Hardware Inventory and Details in the Category, Subcategory and Option drop-down menu respectively.
5. Select a visualization model.
6. (Optional) In the Filter Criteria section, add one or multiple filters by clicking ADD CRITERIA.
7. Provide a widget title.
8. Click ADD.
The dashboards page will show the new widget.
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Sharing Custom Dashboards
You can share your custom dashboards with other HP TechPulse users within your company, eliminating the need for
other users to recreate the dashboards. You can share the dashboards with users who have the same level of HP
TechPulse security access.
To share a dashboard, click Edit > Share With. When you share a dashboard, a notification is displayed if the
dashboard was successfully sent or not.
Users will receive a notification with the option to add or discard the custom dashboard. They can choose to rename
the dashboard.
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Report Descriptions
Deployment - Data Health Report
The Data Health report:
• Provides information on:
o Installation status of TechPulse and Touchpoint Analytics applications.
o Health of data reported by TechPulse and Touchpoint Analytics.
• Is only collected on weekdays.
• Includes the following tabs: Summary and Details.
Summary tab
The Summary tab includes Installation Status and Data Health visualizations.
Installation Status
This doughnut visualization shows deployment status for all enrolled devices. The visualization includes:
• Enrolled devices where both HP TechPulse and HP Touchpoint Analytics are successfully installed and
upgraded.
• Enrolled devices where HP TechPulse is successfully installed and upgraded, but HP Touchpoint Analytics has
failed to install or upgrade.
• Enrolled devices where HP TechPulse has failed to successfully install or upgrade, but HP Touchpoint Analytics
is successfully installed and upgraded.
• Enrolled devices where both HP TechPulse and HP Touchpoint Analytics have failed to install or upgrade.
Data Health
This bar chart visualization displays data health of various KPIs:
• X-axis: Number of Devices
• Y-axis: Data Collection Category
• Color by: Data Collection Health
Data collected from the date the device is enrolled is:
100%: Excellent
75% - 100%: Very Good
50% - 75%: Good
25%- 50%: Fair
0% - 25%: Poor
Clicking any section of the bar will drill down to the details for that data collection category and data health
status. For example: If you click on Operating System and Good (green), all devices with operating system
as Good is listed.
Details tab
The Details tab provides additional information on the device and the various device component’s health status.
• Last Signed-In User: Last user logged into the device
• Device Details
• Enrolled Date
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• Operating System Data Health
• Thermal Data Health
• Drivers Data Health
• Device Utilization Data Health
• Software Utilization Data Health
• Software Performance Data Health
• Component SN: The serial number of the specified component.
• Component Type: For batteries, the component type will be ‘battery’. For disk drives, the component type is
broken into disk drive types: SSD for solid state drives, HDD for hard disk drives, and NVME for non-volatile
memory express drives.
• Battery Data Health
• Disk (Basic) Data Health
• Disk (Details) Data Health
• Package Name
• Installed Version
• Location Level
The Deployment Status Report
The Deployment Status report provides information on:
1. Deployment status of HP TechPulse applications by application.
2. Capability of TechPulse applications to communicate with the TechPulse cloud.
3. Includes the following tabs: By Installation Status, By Proxy Configuration Status, Details.
By Installation Status tab
The By Installation Status tab shows the Installation Status, HP TechPulse Installation Status by Version, HP
Touchpoint Analytics Installation Status by Version, HP TechPulse Installation Top Errors, HP Touchpoint Analytics
Installation Top Errors, HP TechPulse Installation Compliance, and HP Touchpoint Analytics Installation Compliance
visualizations.
Installation Status
This doughnut visualization shows deployment status for all enrolled devices. The visualization includes:
• Enrolled devices where both HP TechPulse and HP Touchpoint Analytics are properly installed and upgraded.
• Enrolled Devices where Only HP TechPulse is properly installed and upgraded but HP Touchpoint Analytics is
either not installed or failed to upgrade.
• Enrolled Devices where only HP Touchpoint Analytics is properly installed and upgraded but HP TechPulse is
either not installed or has failed to upgrade.
• Color by: Installation Status.
HP TechPulse Installation Status by Version
This bar visualization shows the number of devices that have successfully and unsuccessfully attempted upgrades to
the various version of HP TechPulse and includes:
• X-axis: TechPulse Version Number
• Y-axis: Number of Devices
• Color by: Installation Status
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HP Touchpoint Analytics Installation Status by Version
This bar visualization shows the number of devices that have successfully and unsuccessfully attempted upgrades to
the various versions of HP Touchpoint Analytics and includes:
• X-axis: Touchpoint Analytics Version Number
• Y-axis: Number of Devices
• Color by: Installation Status
HP TechPulse Installation Top Errors
This bar visualization displays top errors reported during installation of HP TechPulse and includes:
• X-axis: Number of Errors
• Y-axis: TechPulse Installation Error
• Sorted by: Number of Errors descending
HP Touchpoint Analytics Installation Top Errors
This bar visualization displays top errors reported during installation of HP Touchpoint Analytics and includes:
• X-axis: Number of Errors
• Y-axis: Touchpoint Analytics Installation Error
• Sorted by: Number of Errors descending
HP TechPulse Installation Compliance
This bar visualization shows devices where HP TechPulse autoupdate is enabled and includes:
• X-axis: Autoupdate on
• Y-axis: Number of Devices
• Color by: Compliance Status
HP Touchpoint Analytics Installation Compliance
This bar visualization shows devices where HP Touchpoint Analytics autoupdate is enabled and includes:
• X-axis: Autoupdate on
• Y-axis: Number of Devices
• Color by: Compliance Status
By Proxy Configuration Status tab
The By Proxy Configuration Status tab shows the Proxy Configuration Status Visualization.
Proxy Configuration Status
This doughnut visualization shows the proxy configuration status for all enrolled devices. The visualization includes:
• Enrolled devices where both HP TechPulse and HP Touchpoint Analytics are properly configured and can
communicate with hpdaas.com
• Enrolled Devices where Only HP TechPulse is properly configured and can communicate with hpdaas.com but
HP Touchpoint Analytics is unable to communicate with hpdaas.com.
• Enrolled Devices where only HP Touchpoint Analytics is properly configured and can communicate with
hpdaas.com but HP TechPulse is unable to communicate with hpdaas.com.
• Color by: Proxy Configuration Status.
HP TechPulse Proxy Configuration Status by Version
This bar visualization shows communication status with hpdaas.com and includes:
• X-axis: Proxy used to communicate with TechPulse.
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o Direct indicates communication directly with TechPulse without proxy.
o None indicates that a proxy is not configured, and a device cannot communicate with hpdaas.com.
• Y-axis: Number of Devices.
• Color by: Configuration Status.
HP Touchpoint Analytics Proxy Configuration Status by Version
This bar visualization shows communication status with hpdaas.com and includes:
• X-axis: Proxy used to communicate with hpdaas.com.
o Direct indicates communication directly with hpdaas.com without proxy.
o None indicates that a proxy is not configured, and a device cannot communicate with hpdaas.com.
• Y-axis: Number of Devices.
• Color by: Configuration Status.
HP TechPulse Proxy Configuration Top Errors
This bar visualization displays top errors with proxy configuration of HP TechPulse and includes:
• X-axis: Number of Errors
• Y-axis: TechPulse Proxy Configuration Error
• Sorted by: Number of Errors descending
HP Touchpoint Analytics Proxy Configuration Top Errors
This bar visualization displays top errors with proxy configuration of HP Touchpoint Analytics and includes:
• X-axis: Number of Errors
• Y-axis: Touchpoint Analytics Proxy Configuration Error
• Sorted by: Number of Errors descending
Details tab
The Details tab provides additional information on incidents, incident resolution metrics and the devices experiencing
the incidents.
• Last Signed-In User
• Device Details
• Enrolled Date
• Package Name
• Deployment Policy
Autoupdate on: The client is automatically updated to the latest released version.
Autoupdate off: The client version installed using the domain controller, group policy, or by batch registry entries
will remain until the installed version expires. A client version expires after six months plus one month of the
grace period.
• Installed Version: Unknown
• Proxy Policy
• Proxy
• Error Code
• Error Message
• Location Level
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BIOS Inventory – BIOS Settings Report
The BIOS Settings report provides a detailed summary of the current BIOS settings across the fleet and the history of
the BIOS settings' changes for each device.
The BIOS Settings report:
1. Supports only HP devices that are manufactured on or after January 1, 2015 and running the following OS:
Windows 10 v1803 or higher
2. Is available for devices on Microsoft Windows operating system.
3. Provides the following filters: BIOS Version, Operating System, and OS Release
4. Includes the following tabs: Summary, Settings Change History, and Details.
Summary tab
The Summary tab consists of tables for each of the BIOS setting which you can collapse and expand. Each table lists
the BIOS setting values, number of devices, share of total number of devices (%), and links to the Details tab that lists
only the devices for that given BIOS setting.
An Unknown value is displayed for devices that don’t meet the supported OS requirement or if the relevant
information is not available for devices with an older version of HP TechPulse Windows application.
BIOS settings:
• Runtime Power Management
• Idle Power Savings
• ACPI S3 PS2 Mouse Wake Up
• Unique Sleep State Blink Rates
• S5 Maximum Power Savings
• SATA Power Management
• Hyper-Threading
• Integrated Video
• Turbo-boost
• Virtualization Technology (VTx)
• ME Firmware Version
• ME Management Mode
• BIOS Admin Password
• Power On Admin Password
• Device Guard Use Status
• FastBoot
• NetPXEBoot
• Sure Start BIOS Settings Protection
• Enhanced HP Firmware Intrusion Prevention and Detection
• Virtualization Technology for Directed I/O (VTd)
• Fast Charge
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• Dynamic Platform and Thermal Framework (DPTF)
• Video Memory Size, Mb
• Battery Health Manager Settings
• Multi-processor
Settings Change History tab
The Setting Change History tab provides detailed information about the BIOS settings, BIOS setting values, changes
made from the previous configuration, and the date changed.
Details tab
The Details tab provides additional information on the device and the BIOS information:
• Last Signed-In User: Last user logged into the device
• Device Details
• BIOS Version: The version of the currently installed BIOS.
• BIOS Setting: The name of the BIOS setting
• BIOS Setting Value: The BIOS value currently set
• Location Level
BIOS Inventory – Details Report
The BIOS Inventory report provides detailed BIOS information of enrolled devices. The BIOS inventory report:
1. Is available for both HP and non-HP devices.
2. Is available for devices on Microsoft Windows operating system.
3. Provides information on BIOS version for both HP and non-HP devices.
4. Provides information on out-of-date BIOS version only for HP devices. The out-of-date BIOS version (i.e.
BIOS Version Status) is categorized as:
− Old BIOS Version. The version of BIOS on HP device is older than the latest BIOS version provided by HP.
− Latest BIOS Version. The version of BIOS on HP device is same as the latest BIOS version provided by HP.
− Unknown BIOS Version. Unable to determine the BIOS version is out-of-date or latest. This can happen if
either the device is a non-HP device, or HP TechPulse is unable to determine the BIOS version and Device
Platform ID (i.e. baseboard identifier) on the device.
5. Includes the following tabs: Summary, Unique BIOS, By Week, and Details
Summary tab
No. of Devices by device model and BIOS version status. This is a drill down visualization and at the top level, the
devices are grouped by device model and by BIOS version status. Clicking on any section in the visualization,
results in a drill down to current Installed BIOS version (found on the device) by BIOS version status.
The top-level visualization includes:
X-axis: No. of Devices.
• Y-axis: Device model.
• Color by: BIOS version status.
The visualization is sorted based on:
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• No. of Devices of a given model in descending order.
The drill down visualization includes:
• X-axis: No. of Devices.
• Y-axis: Installed BIOS version (current BIOS version found on the device).
• Color by: BIOS version status.
The visualization is sorted based on:
• No. of Devices of a given model, followed by
• The BIOS version status.
Unique BIOS tab
The bar chart shows the number of unique bios versions per device model.
The visualization includes:
• X-axis: No. of unique BIOS versions.
• Y-axis: Device model.
You can mouse-over the bars for information on the BIOS version running on the devices and the number of devices.
The visualization is sorted based on:
• No. of unique BIOS versions of a given model in descending order.
By Week tab
No. of Devices by week and BIOS version status, represented as a percentage of the total No. of Devices.
The visualization includes:
• X-axis: Week.
• Y-axis: Share of the total No. of Devices (%).
• Color by: BIOS version status.
Details tab
The Details tab provides additional detailed information about devices and BIOS information:
• Device Details
• Device Platform ID. The baseboard identifier of the platform the device is built on.
• BIOS Manufacturer. The manufacturer of the installed BIOS.
• Installed BIOS Status. The status of the currently installed BIOS.
• Installed BIOS Version. The version of the currently installed BIOS.
• Installed BIOS Release Date. The release date of the currently installed BIOS.
• Latest Available BIOS Version. The latest BIOS version that can be installed on this device.
• Latest Available BIOS Release Date. The release date of the latest BIOS version that can be installed on this
device.
• Latest Available BIOS Criticality. The criticality of the latest BIOS version that can be installed on this device.
• Softpaq Number. Link to the Softpaq number of the latest BIOS version required to enable HP battery health
manager on the device.
• Latest Critical Available BIOS Version. The latest critical BIOS version that can be installed on this device.
• Location Level
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The Details tab has a default sorting order of:
1. Installed BIOS Status (Old first), followed by
2. Latest Available BIOS Criticality (Critical first), followed by
3. Serial Number in ascending order.
BIOS Inventory - BIOS Update History Report
The BIOS Update History report provides valuable BIOS information for each of your HP devices:
• Device Details
• Device Platform ID. The baseboard identifier of the platform the device is built on.
• BIOS Manufacturer. The manufacturer of the installed BIOS.
• BIOS Status. The status of the currently installed BIOS.
• BIOS Version. The version of the currently installed BIOS.
• BIOS Release Date. The release date of the currently installed BIOS.
• BIOS Installation Date: The date the BIOS was installed.
• Latest Critical Available BIOS Version Release Notes. Link to the release notes of the latest critical BIOS version.
• Softpaq Number. Link to download the Softpaq file of the latest BIOS version required.
Battery Replacement Report
The Battery Replacement report provides information on battery replacement recommendation timeframes of
enrolled devices.
The battery replacement report:
1. Only shows devices that are classified with device type as Notebook in HP TechPulse
2. Is available for both HP and non-HP devices. For HP devices the battery replacement recommendation
timeframe provides a timeframe in which the battery needs to be replaced. For non-HP devices, the battery
replacement recommendation timeframe is always N/A.
3. Is available for devices on Android, macOS, Chrome Enterprise OS and Microsoft Windows operating system.
4. Leverages HP proprietary battery data attributes for HP Notebook devices (for example battery recall,
corrupt capacity, bad cell, blown fuse, voltage out of spec, not charging, trickle overcharge, temperature
alarm, charge capacity level) and a predictive model to predict the life of the battery and provide the battery
replacement recommendation timeframe.
5. Leverages Android and MAC API’s to indicate the life of the battery and provide the battery replacement
recommendation timeframe.
Includes the following tabs: Summary, By Device Manufacturer, By Manufacture Year, and Details.
For devices on Microsoft Windows operating system, the battery replacement recommendation timeframe (i.e. the
battery replacement timeframe) is categorized as:
• Recall. Battery Recall has been issued by HP.
• Needs Action. Battery has either failed or is expected to require replacement within a month.
• Early Detection. Battery is expected to require replacement in 2-3 months.
• OK. Battery is working okay and not requiring any replacement in the next 3+ months.
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• N/A. Unable to determine if a battery needs replacement. This can happen if the battery is either from a non-
HP notebook or if HP TechPulse is unable to determine the health of the battery at present due to lack of data.
For devices on Android operating system, the battery replacement recommendation timeframe (i.e. the battery
replacement timeframe) is categorized as (according to Android APIs):
• Needs Action. Battery is either dead or having an unspecified failure.
• Early Detection. Battery is cold, overheating or the battery voltage is above the design specs.
• OK. Battery is good and not requiring any replacement.
• N/A. Unable to determine if a battery needs replacement. This can happen if HP TechPulse is unable to
determine the health of the battery at present due to lack of data.
For devices on the macOS operating system, the battery replacement recommendation timeframe (i.e., the battery
replacement timeframe) is categorized as:
• Needs Action. Battery is either in Service Battery or Replace Now status as reported by macOS APIs.
− Service Battery. According to macOS, the battery isn’t functioning normally. You can safely use your Mac when
it's connected to an appropriate power adapter,
care pack as a part of your HP DaaS for macOS contract or an macOS-authorized service provider as soon
as possible.
but you should contact HP if you have purchased extended
− Replace Now. According to macOS, the battery is functioning normally but holds significantly less charge
than it did when it was new. You can safely continue using your computer, but if its lowered charging
capacity is affecting your experience, you should contact HP if you have purchased extended care pack
as a part of your HP DaaS for macOS contract or an macOS-authorized service provider as soon as
possible.
• Early Detection. Battery is in Replace Soon status as reported by macOS APIs.
− Replace Soon. According to macOS, the battery is functioning normally but holds less charge than it did
when it was new. You should monitor the health of the battery by checking the battery status menu
periodically.
• OK. According to macOS, battery is in Normal status and functioning normally, as reported by macOS APIs.
• N/A. Unable to determine if a battery needs replacement. This can happen if HP TechPulse is unable to
determine the health of the battery at present due to lack of data.
Summary tab
The Summary tab shows Battery Replacement Summary and Battery Replacement Summary by Warranty
visualizations.
Battery Replacement Summary
No. of Devices by battery replacement timeframe.
Battery Replacement Summary by Warranty
No. of devices by battery replacement timeframe by device warranty status. The device warranty status provides a
combined overall status of all warranty and/or care pack of a device as a singular value, categorized as:
• In warranty. The device has an active warranty and/or care pack.
• Out of warranty. The device does not have any active warranty and/or carepacks.
• Not applicable. The device is not a HP manufactured device.
• Unknown. Unable to determine if the HP device has warranty and/or care packs.
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Note: The device warranty and care pack status are only available for HP manufactured devices.
The visualization includes:
• X-axis: Battery Replacement Timeframe.
• Y-axis: No. of Devices.
• Color by: Device Warranty Status.
By Device Manufacturer tab
No. of Devices by various battery replacement categories by device manufacturer.
The visualization includes:
• X-axis: Battery Replacement Timeframe.
• Y-axis: No. of Devices.
• Color by: Device Manufacturer.
By Manufacture Year tab
No. of Devices by various battery replacement timeframe by device manufacturer year. The device manufacture
year is only available for HP devices.
The visualization includes:
• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
• Color by: Battery Replacement Timeframe.
The visualization is sorted by device manufacture year in ascending order.
Details tab
The Details tab provides additional data attributes of battery health and replacement recommendations.
• Battery Replacement Timeframe. See Battery_Replacement_Timeframe
• Current Battery Health. The current state of the health of the battery.
− For HP devices on Microsoft Windows operating system, the health is categorized as:
o Fail. The battery has failed due to any one of the following conditions – temperature alarm blown
fuse, voltage out of spec, trickle overcharge, bad design voltage, corrupt capacity, bad cell, not
charging.
o Very Weak Battery. The battery is very week due to deep discharge issues.
o Weak Battery. The battery is weak due to deep discharge issues.
o Calibrate Battery. The battery needs calibration.
o Pass. The current state of the battery is functioning normally, but the battery replacement
timeframe is a true indicator of the future state of the battery.
.
o N/A. Unable to determine if a battery needs replacement. This can happen if HP TechPulse is unable
to determine the health of the battery at present due to lack of enough data.
− For devices on Android operating system, the health is categorized as (according to Android APIs):
o Dead. Battery is dead.
o Unspecified Failure. Battery is experiencing one ore multiple unspecified failures.
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o Cold. Battery is cold.
o Overheat. Battery is overheating.
o Over Voltage. Battery has a voltage above the design specs.
o Good. Battery is functioning normally.
o N/A. Unable to determine if a battery needs replacement. This can happen if HP TechPulse is unable
to determine the health of the battery at present due to lack of enough data.
− For devices on macOS operating system, the health is categorized as:
o Service Battery. According to macOS, the battery isn’t functioning normally. You can safely use your
Mac when it's connected to an appropriate power adapter, but you should take it to an macOS Store
or macOS-authorized service provider as soon as possible.
o Replace Now. According to macOS, the battery is functioning normally but holds significantly less
charge than it did when it was new. You can safely continue using your computer, but if its lowered
charging capacity is affecting your experience, you should take it to an macOS Store or macOSauthorized service provider.
o Replace Soon. According to macOS, the battery is functioning normally but holds less charge than it
did when it was new. You should monitor the health of the battery by checking the battery status
menu periodically.
o Normal: According to macOS, the battery is functioning normally.
o N/A. Unable to determine if a battery needs replacement. This can happen if HP TechPulse is unable
to determine the health of the battery at present due to lack of enough data.
• Battery Replacement Reason:
• Device Details
• Battery Serial Number. Serial number of the battery.
• Country. The country assigned to the device based on region & language settings.
• Battery Warranty Status. Warranty of the battery which is different than the device warranty. The battery
warranty status is calculated based on the battery manufacture date and the battery warranty cycle (e.g., 6
months, 1 year, 2 years, 3 years). The Battery Warranty Status is only available for HP manufactured devices.
• CT Number. CT number of the battery. Only available for HP devices/batteries.
• Device Warranty Details
• Location Level
The details tab has a default sorting order of:
1. Battery Replacement Timeframe.
2. Device Name in ascending order.
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Battery Usage Optimization Report
Understanding HP notebook batteries
HP Notebook batteries are of three main types
• Cylindrical Batteries: Mature technology typically used on larger form factors.
• Prismatic Lithium-ion Batteries: Metal cased prismatic cells used in standard systems where thin / light is not
required.
• Lithium-ion Polymer Battery: Polymer cased cells used in the thinnest and lightest form factors due to its
advantages in terms of size and weight. The PC industry is moving to Lithium Ion Polymer Batteries due to their
advantages in terms of size and weight
Key factors that impact battery health for Lithium-ion Polymer batteries
Temperature exposure
Exposure to elevated temperatures can impact overall battery health
• Do not leave notebooks / batteries exposed to elevated temperatures for extended periods of time.
• Ensure notebook always has proper airflow and that none of the vents are blocked or obstructed in any way.
• For long term storage, store notebooks / batteries between 20°C and 25°C (68°F and 77°F) with an 80% - 90%
battery charge.
Battery state-of-charge
Keeping your notebooks at a high state-of- charge can impact overall battery health.
• A battery is in a high state-of-charge when it is charge capacity is between 90% - 100%.
• For those notebooks that are always left plugged in, optimum battery health can be achieved by maintaining
the battery at a lower state-of-charge.
• To maintain the battery at a lower state-of-charge, customers can use the HP battery health management
Settings to optimize battery performance based upon how the system is used most (only available on most
2016-2019 commercial notebooks).
For more information on how to optimize battery health and longevity, please visit:
en/document/c01297640
https://support.hp.com/us-
Battery Usage Optimization Report
The Battery Usage Optimization Report is an approach to advice its customers on the most optimized approach to
use battery’s by leveraging the following technique:
• Leverage HP Battery Health Manager. HP has introduced a new update to its HP Battery Health Manager utility
on some platforms (or device models) for battery health optimization of HP batteries. HP Battery Health
Manager is installed and configured based on a BIOS update. A complete list of the minimum BIOS update is
available at
column for the latest set of minimum BIOS needed).
https://support.hp.com/us-en/document/c06179452 (Please check updated BHM – Min BIOS
Optimum Battery Health Recommendations
For optimum battery health customers should enable the appropriate setting in the HP Battery Health Manager
based upon their usage conditions and objectives. The HP Battery Health Manager:
• Provides intelligence that can better adjust battery charging based upon different usage models and exposure
to temperature.
• It is the default setting on new HP platforms to let HP manage battery charging, removing all the guess work
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for customers.
• Available on HP devices only (2016 and up)
• For supported HP platforms, minimum BIOS requirements, and access to this setting please visit
https://support.hp.com/us-en/document/c06465959
HP Battery Health Manager Settings
The HP Battery Health Manager provides the following settings to maximize battery health and optimization:
• Let HP Manage My Battery Charging. Use this setting to have the system dynamically change how it charges the
battery based upon usage conditions and temperature over time. This is the recommended setting to maximize
battery health and optimization.
• Maximize My Battery Health. Use this setting if your customer’s notebook is always plugged in to AC power. It
limits the state of charge of the battery to 80% which optimizes battery health.
• Maximize My Battery Duration. Use this setting if your customer needs their battery to last as long as possible
between charges. The battery charges to 100%, then stops charging.
a. Not Enabled. The Battery Health Manager setting is not enabled in the BIOS.
The HP Battery Health Manager is categorized as:
• BIOS Up to Date. This means that:
.
− The device model can support HP Battery Health Manager and the BIOS is upgraded to the minimal BIOS
version as described in https://support.hp.com/us-en/document/c06179452
• BIOS Update Needed. This means that:
− The device model can support HP Battery Health Manager only after the BIOS is upgraded to at least a
minimal BIOS version as described in https://support.hp.com/us-en/document/c06179452
• Disabled – Not Activated. This means that on consumer hardware platforms:
− BIOS version that supports HP Battery Health Manager is up to date (i.e. no need for any BIOS update), but
not yet enabled.
• Enabled – Activated. This means that on consumer hardware platforms:
− BIOS version that supports HP Battery Health Manager is up to date (i.e. no need for any BIOS update) and
enabled, and the battery health manager logic has started. This value is not set by the end user; rather the
battery needs to meet certain conditions before the optimization can take effect.
• Enabled – Not Activated. This means that on consumer hardware platforms:
− BIOS version that supports battery health manager is up to date (i.e. no need for any BIOS update) and
enabled, and the battery health manager optimization logic has not started. Please note, even if the
setting is set to enabled; it does not mean the optimization has started. This value is not set by the end
user; rather the battery needs to meet certain conditions before the optimization can take effect.
• N/A. This means that:
− The device model does not support HP Battery Health Manager. A complete list of device models
supporting HP Battery Health Manager is available at
en/document/c06179452
Battery Usage Optimization Report:
• Only shows devices that are classified with device type as Notebook in HP TechPulse.
• It is available for HP devices only.
• It is available for devices on Microsoft Windows operating system.
https://support.hp.com/us-
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• Leverages HP proprietary battery data attributes and HP Battery Health Manager (BHM) settings to help
improve battery health, longevity, and performance.
• Includes the following tabs: Summary, By Model, By Warranty, and Details.
Summary tab
Devices by BHM
No. of Devices by various HP Battery Health Manager categories.
The visualization includes:
• X-axis: HP Battery Health Manager Categories
• Y-axis: No. of Devices.
• Color by: HP Battery Health Manager.
BIOS Up to Date
The doughnut chart represents only the BIOS Up to Date bar (green) data from the Devices by BHM chart.
Refer to the Battery Manager Settings
By Model tab
section for information on each of the settings.
Devices by BHM
No. of Devices by various HP Battery Health Manager categories by device models.
The visualization includes:
• X-axis: Device Model.
• Y-axis: No. of Devices.
• Color by: HP Battery Health Manager.
The visualization is sorted by device models with the greatest to lowest number of devices in ascending order.
BIOS Up to Date
Number of devices by BHM Settings by device models. Refer to the Battery Manager Settings
on each of the settings.
section for information
By Warranty tab
Devices by BHM
No. of Devices by various HP Battery Health Manager categories by device warranty.
The visualization includes:
b. X-axis: Battery Warranty.
c. Y-axis: No. of Devices.
Color by: HP Battery Health Manager.
BIOS Up to Date
Number of devices by BHM Settings by device warranty. Refer to the Battery Manager Settings
on each of the settings.
section for information
Details tab
The Details tab provides additional data attributes of device, HP Battery Health Manager, and BIOS settings.
• Device Name. Name of the device. Clicking on the device name hyperlink allows navigation to the device details
page.
• Serial Number. Serial number of the device. Clicking on the serial number hyperlink allows navigation to the
device details page.
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• Device Model. Model of the device.
• Platform ID. The platform ID associated with the device model.
• Manufacture Year. Manufacture year of the device. The device manufacture date is only available for HP
devices.
• Last Seen. Last online date of the device.
• Battery Serial Number. Serial number of the battery.
• CT Number. CT number of the battery. Only available for HP devices/batteries.
• BHM. The HP Battery Health Manager categories.
• BHM Settings
• Installed BIOS Version. The version of BIOS installed on the device.
• Latest BIOS Version. The latest BIOS version required to enable HP Battery Health Manager on the device.
• Softpaq Number. The Softpaq number of the latest BIOS version required to enable HP battery health manager
on the device.
• Device Warranty Details
• Battery Warranty Status. Warranty of the battery which is different than the device warranty. The battery
warranty status is calculated based on the battery manufacture date and the battery warranty cycle (e.g., 6
months, 1 year, 2 years, 3 years). The Battery Warranty Status is only available for HP manufactured devices.
• Location Description. The asset location of the device.
• Country (hidden). The country associated with the device.
• Location Level
BHM BIOS Updates tab
The BHM BIOS Updates tab provides the following for each device model:
• Softpaq Number: Link to the latest BIOS version required to enable the HP battery health manager on the
device.
• Softpaq Release Notes: Link to the release notes for the latest BIOS version that can be installed on this device.
. The HP Battery Health Manager settings.
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Blue Screen Error Reports
The Blue Screen Errors reports provide information on devices experiencing blue screen and driver crashes for
enrolled devices. There are three reports for blue screen errors – Details, Top Devices with Errors and Top Errors.
Blue Screen Errors – Details Report
The Blue Screen Errors, Details report:
• Provides detailed information on devices experiencing blue screen errors (i.e. blue screen error code,
description, Microsoft knowledge base (KB) article, driver, and driver version (if any) causing the blue screen
error) in a tabular format.
• Is available for both HP and non- HP devices.
• Is available for Microsoft Windows operating system. Includes the following tabs: Details.
Details tab
The Details tab provides detailed information on devices and blue screen errors in a tabular format.
• Date Occurred. The date the blue screen error occurred on the device
• Device Details
• Operating System. Operating system and operation system release version at the time of blue screen error.
• Last Seen. Last online date of the device.
• Bug Check Code. The bug check code of the blue screen error. Clicking on the bug check code hyperlink allows
navigation to the Microsoft knowledge base (KB) article.
• Bug Check Description. The friendly name of the bug check code as provided by Microsoft.
• Driver. The driver causing the blue screen error.
• Driver Version. The version of the driver.
• Country. The country assigned to the device based on region & language settings.
The Details tab is sorted based on:
1. Date Occurred in descending order, followed by
2. Device Name in ascending order.
Blue Screen Errors - Top Devices with Errors Report
The Blue Screen Errors, Top Devices with Errors report:
• Provides a monthly break down of the top devices experiencing blue screen errors.
• Provides information on blue screen error code, description, Microsoft knowledge base (KB) article, driver (if
any) causing the blue screen error.
• Is available for both HP and non- HP devices.
• Is available for Microsoft Windows operating system.
• Includes the following tabs: Summary, and Details.
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Summary tab
The summary tab visualization shows a monthly break of the top devices experiencing blue screen errors. The
visualization includes:
• X-axis: Device Name.
• Y-axis: The number of Blue Screen Errors.
• Color by: Month.
The visualization is sorted based on the devices experiencing the greatest number of blue screen errors.
Details tab
The Details tab provides information on device experiencing blue screen errors in a tabular format.
• Device Details
• Month.
• Bug Check Code. The bug check code of the blue screen error. Clicking on the bug check code, r hyperlink allows
navigation to the Microsoft knowledge base (KB) article.
• Bug Check Description.
• Driver. The driver causing the blue screen error. The number of Blue Screen Errors
Blue Screen Errors - Top Errors Report
The Blue Screen Errors Top Errors report:
• Provides a monthly break down of number of blue screen errors and number of unique devices experiencing
blue screen errors.
• Provides information on blue screen error codes, descriptions, KB article links and drivers (if any) causing blue
screen errors.
• Is available for both HP and non- HP devices.
• Is available for Microsoft Windows operating system.
• Includes the following tabs: Monthly Summary, Weekly Summary, Errors Summary, and Details.
Monthly Summary tab
The monthly summary tab visualizations show a monthly break down of number of blue screen errors and No. of
Devices experiencing blue screen errors.
The visualization includes:
• X-axis: Month.
• Y-axis: The number of Blue Screen Errors and No. of Devices.
• Color by: The number of Blue Screen Errors and No. of Devices.
The visualization is sorted based on the earliest to latest month (from left to right).
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Weekly Summary tab
The weekly summary tab visualizations show a weekly break down of number of blue screen errors and No. of
Devices experiencing blue screen errors, as well as the list of errors by weeks together with the weekly dynamics
of No. of Errors over time.
The weekly Errors Over Time visualization includes:
• X-axis: Week.
• Y-axis: The number of Blue Screen Errors.
• Color by: The number of Blue Screen Errors and No. of Devices.
The visualization is sorted based on the earliest to latest week (from left to right).
The Errors by Week visualization includes:
• The list of Blue Screen Errors and the number of those errors occurred in the last week.
• Mini charts showing the change of No. of Errors per week per each error.
The table is sorted by the error name in alphabetical order.
Errors Summary tab
The errors summary tab visualizations show a monthly breakdown of top blue screen error description (i.e. bug
check description).
Number of Blue Screen Errors
The number of blue screen errors visualization shows a monthly break down of the number of blue screen errors
by top blue screen error description (i.e., bug check description).
The visualization includes:
• X-axis: The number of Blue Screen Errors.
• Y-axis: Bug Check Description.
• Color by: Month.
No. of Devices
No. of Devices visualization shows a monthly break down of No. of Devices by top blue screen error description
(i.e. bug check description).
The visualization includes:
• X-axis: No. of Devices.
• Y-axis: Bug Check Description.
• Color by: Month.
Drivers Summary tab
The driver summary tab visualizations show a monthly breakdown of top drivers causing blue screen errors.
Number of Blue Screen Errors
The number of blue screen errors visualization shows a monthly break down of the number of blue screen errors
by top drivers causing blue screen errors.
The visualization includes:
• X-axis: The number of Blue Screen Errors.
• Y-axis: Driver.
• Color by: Month.
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No. of Devices
No. of Devices visualization shows a monthly break down of No. of Devices by top drivers causing blue screen
errors.
The visualization includes:
• X-axis: No. of Devices.
• Y-axis: Driver.
• Color by: Month.
Details tab
The Details tab provides information on device experiencing blue screen errors in a tabular format.
• Bug Check Code. The bug check code of the blue screen error. Clicking on the bug check code, r hyperlink allows
navigation to the Microsoft knowledge base (KB) article.
• Bug Check Description.
• Month.
• Driver. The driver causing the blue screen error.
• Operating System. Major operating system along with the version information. The operating system feature
release information is shown for Microsoft Windows 10 operating system.
• Serial Number. Serial number of the device. Clicking on the device name hyperlink allows navigation to the
device details page.
• No. of Errors.
• Location Level
Component Inventory – Display
The Display report:
• Provides information on display inventory, health, and usage.
• Provides trend usage of number of devices compared to the number of displays that are detected each month.
• Provides number of days detected per display.
• Is applicable to HP and non-HP devices.
• Is applicable for all roles.
• Includes the following tabs: Overview, By Model, By Manufacturer, By Type, Details
Overview tab
Display Inventory
The donut chart shows the number of devices compared to the number of detected displays for each device
manufacturer.
Clicking on any section of the donut chart results in a tabular grid view.
Single and Multiple Display Usage
The donut chart shows the percentage of number of devices that use a particular number of detected displays for the
last six months.
Clicking on any section of the donut chart results in a tabular grid view.
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Current Device and Display Inventory
The chart shows the current standing of the number of devices compared to the number of detected displays for
each type of device (notebook and desktop).
Monthly Summary
The chart shows the trend of number of devices compared to the number of detected displays by month (for the last
six months).
The visualization includes:
• X-axis: Month
• Y-axis: Number of devices in comparison to the number of detected displays
• Color by: Number of devices and number of detected displays
By Model tab
The grid view shows the number of devices compared to the number of detected displays for each display model.
By Manufacturer tab
The grid view shows the number of devices compared to the number of detected displays for each device
manufacturer.
By Device tab
The grid view shows the number of devices compared to the number of detected displays for each device model.
Details tab
The Details tab provides additional information of device and display:
• Last Signed-In User: Last user logged into the device
• Device Details
• Component (Display)
• Detected Status: Latest connection status of the display.
• Display Manufacturer: Name of the display manufacturer.
• Display Serial Number
• Display Model Name: Actual name of display
• Display Status: Display health status.
• Month: Month when the display was last detected.
• Location Level
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Device Utilization Reports
The Device Utilization report:
• Provides information on devices that have high CPU and memory utilization.
• Provides information on software applications causing high CPU and memory utilization.
• Is applicable to HP and non-HP devices.
• Is applicable to devices that have Microsoft Windows and macOS operating systems.
High CPU utilization
Since each processor and processor parameter have their own characteristics and thresholds, it is difficult to allow
users to set their own thresholds for each of these parameters.
To simplify, assume that HP TechPulse leverages central processing unit (CPU) time to categorize a device as
overutilized, underutilized, normal, or having an unknown status. The CPU time equals the amount of time a CPU
processes instruction for a computer program or operating system. The CPU time is measured in clock ticks or
seconds; however, it is often useful to measure and indicate CPU time as a percentage of the CPU’s capacity, which is
called CPU usage.
CPU time and CPU usage have two main uses. The first use is to quantify the overall busyness of the device. When the
CPU usage is above a certain threshold, the user may experience a lag. Such high CPU usage indicates insufficient
processing power, and in this case, either the CPU needs to be upgraded, or the user time is reduced. The second use
is to quantify how the processor is shared between applications running on the device. High CPU usage by a single
application may indicate that it is highly demanding of the processing power or that it may malfunction.
The best representation of device CPU time requires that HP TechPulse with TechPulse collects data samples every
second across many processor parameters. However, this is not practical, because the primary usage of a device is
not for data sampling, but to enable the user to perform business productivity tasks, while collecting just enough data
samples to categorize the device as overutilized, underutilized, normal or unknown. HP TechPulse collects data every
minute and then aggregates it to an hour based on simple statistical methods like mean, median, etc. Depending on
the amount of time a device is turned on during a twenty-four-hour period, HP TechPulse can have up to a maximum
of twenty-four aggregated samples in each day.
HP TechPulse categorizes a device as:
• Overutilized = the average CPU usage of 50% or more for one hour.
a. Overutilized for the day is if 25% or more of the total online hours for that day the device was in the
overutilized range.
b. Overutilized for the month is if 25% or more of the total online hours for that month the device was
in the overutilized range.
• Normal = the average CPU usage is between 20-50 percent for one hour and all other aggregation periods are
underutilized.
a. Normal for the day is if 25% or more of the total online hours for that day the device was in the
normal range and all others are underutilized.
b. Normal for the month is if 25% of the total online hours for that month the device was in the
normal range and all others are underutilized.
• Underutilized, if on a given day, the average CPU usage is between 0-20 percent for all aggregation periods
• Unknown, if on a given day, there is no data for all aggregation periods.
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High memory utilization
HP TechPulse corelates data across many memory parameters to categorize a device as overutilized, underutilized,
normal, or unknown based on memory usage data spanning multiple days. Since each memory type and memory
parameter has their own characteristics and thresholds, it is difficult to allow users to set their own thresholds for
each of these parameters.
To simplify, assume that HP TechPulse leverages memory percent to categorize a device as overutilized,
underutilized, normal, or unknown.
HP TechPulse with TechPulse categorizes a device as:
• Overutilized, if on a given day, the average memory percent is more than 85 percent for at least one
aggregation period.
• Normal, if on a given day, the average memory percent is between 50-85 percent for at least one aggregation
period and all other aggregation periods are underutilized.
• Underutilized, if on a given day, the average memory usage is between 0-50 percent for all aggregation
periods.
• Unknown, if on a given day, there is no data for all aggregation periods.
Software Performance by Applications Report
This report includes the following tabs: Summary, By Manufacturer Year, Windows Software Performance, Mac OS
Software Performance, and Details.
Summary tab
The Summary tab shows CPU Utilization Summary and Memory Utilization Summary visualizations.
CPU Utilization Summary
• No. of Devices by CPU utilization.
Memory Utilization Summary
• No. of Devices by Memory utilization.
By Manufacture Year tab
The By Manufacture Year tab shows a visualization each for No. of Devices by CPU utilization and memory utilization
by device manufacturer year. The device manufacture year is only available for HP devices.
CPU Utilization by Device Manufacture Year
The visualization includes:
• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
• Color by: CPU Utilization.
The visualization is sorted by device manufacture year in ascending order.
Memory Utilization by Device Manufacture Year
The visualization includes:
• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
• Color by: Memory Utilization.
The visualization is sorted by device manufacture year in ascending order.
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Software Performance tab (There are separate tabs for Windows and macOS)
The Software Performance tab shows a visualization for the top-25 software applications by high CPU utilization and
high memory utilization for over utilized devices.
Applications Causing CPU Overutilization
The visualization includes:
• X-axis: Application Name.
• Y-axis: The percentage of devices experiencing CPU overutilization because of the software application.
The visualization is sorted by the software application causing highest percentage of device CPU overutilization to the
lowest.
Applications Casing Memory Overutilization
The visualization includes:
• X-axis: Application Name.
• Y-axis: The percentage of devices experiencing Memory overutilization because of the software application.
The visualization is sorted by the software application causing highest percentage of device memory overutilization
to the lowest.
Details tab
The Details tab provides information on devices with their CPU and memory utilization details in a tabular format.
• Device Details
• Processor. The processor found on the device.
• Memory. The memory found on the device.
• Maximum Allowable Memory Capacity. The maximum allowable memory on the device. Comparing Memory
found on the device to Maximum Allowable Memory Capacity allows expansion of memory on devices with
overutilized memory. For example, if a device has high memory utilization and the Memory on the device is 8
GB and the Maximum Allowable Memory Capacity is 32 GB, then the memory on the device can be expanded by
an additional16 GB.
• CPU Utilization. The categorization of the device with respect to CPU utilization as Overutilized, Normal,
Underutilized, or Unknown.
• Memory Utilization. The categorization of the device with respect to CPU utilization as Overutilized, Normal,
Underutilized, or Unknown.
• No. of Hours.
• Month. The month in which the CPU and memory utilization is reported.
• No. of Overutilized Hours (CPU)
• No. of Overutilized Hours (Memory)
• Apps causing High CPU Usage. The names of up to five software applications causing high CPU utilization.
Note: Software applications that are not present in the top-25 applications listed in the Applications Causing
CPU Overutilization visualization are also shown.
• Apps causing High Memory Usage. The names of up to five software applications causing high memory
utilization.
Note: Software applications that are not present in the top-25 applications listed in the Applications Causing
Memory Overutilization visualization are also shown.
• No. of Normal Hours (CPU)
• No. of Underutilized Hours (CPU)
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• No. of Normal Hours (Memory)
• No. of Underutilized Hours (Memory)
• Location Level
The Details tab has a default sorting order of:
1. CPU Utilization and Memory Utilization.
2. Devices with both over utilized CPU and Memory are shown first, followed by
3. Devices with over utilized CPU, followed by
4. Devices with over utilized CPU, followed by
5. Devices with both normal CPU and Memory utilization, followed by
6. Devices with normal CPU and Memory utilization etc., followed by
7. Device Name in ascending order.
Software Performance By Applications (Utilization Bins) Report
The CPU and memory utilizations are shown in a more granular fashion as follows.
To show the CPU and memory utilization bins, average CPU and memory utilization for a device is calculated and
categorized into bins as follows.
• 0-10
• 10-20
• 20-30
• 30-40
• 40-50
• 50-60
• 60-70
• 70-80
• 80-90
• 90-100
• Unknown
This report includes the following tabs: Summary, By Manufacturer Year, Windows Software Performance, Mac OS
Software Performance, and Details.
Summary tab
The Summary tab shows CPU Utilization Summary and Memory Utilization Summary visualizations.
CPU Utilization Summary
No. of Devices by CPU utilization bins.
Memory Utilization Summary
No. of Devices by Memory utilization bins.
By Manufacture Year tab
The By Manufacture Year tab shows a visualization each for No. of Devices by CPU utilization bins and memory
utilization bins by device manufacturer year. The device manufacture year is only available for HP devices.
CPU Utilization by Device Manufacture Year
The visualization includes:
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• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
• Color by: CPU Utilization bins.
The visualization is sorted by device manufacture year in ascending order.
Memory Utilization by Device Manufacture Year
The visualization includes:
• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
• Color by: Memory Utilization bins.
The visualization is sorted by device manufacture year in ascending order.
Software Performance tab (There are separate tabs for Windows and macOS)
The Software Performance tab shows a visualization for the top-25 software applications by high CPU usage and
high memory usage for all devices.
Applications Causing High CPU Usage
The visualization includes:
• X-axis: Application Name.
• Y-axis: The percentage of devices experiencing high CPU usage because of the software application.
The visualization is sorted by the software application causing highest percentage of device CPU usage to the lowest.
Applications Casing High Memory Usage
The visualization includes:
• X-axis: Application Name.
• Y-axis: The percentage of devices experiencing high Memory usage because of the software application.
The visualization is sorted by the software application causing highest percentage of device memory usage to the
lowest.
Details tab
The Details tab provides information on devices with their CPU and memory utilization details in a tabular format.
• Device Details
• Processor. The processor found on the device.
• Memory. The memory found on the device.
• Maximum Allowable Memory Capacity. The maximum allowable memory on the device. Comparing Memory
found on the device to Maximum Allowable Memory Capacity allows expansion of memory on devices with
overutilized memory. For example, if a device has high memory utilization and the Memory on the device is 8
GB and the Maximum Allowable Memory Capacity is 32 GB, then the memory on the device can be expanded by
an additional16 GB.
• Avg CPU Utilization. The categorization of the device with respect to CPU utilization as Overutilized, Normal,
Underutilized, or Unknown.
• Avg CPU Utilization Bin.
• Avg Memory Utilization. The categorization of the device with respect to CPU utilization as Overutilized, Normal,
Underutilized, or Unknown.
• Avg Memory Utilization Bin
• Month. The month in which the average CPU and memory utilization is reported.
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• Apps causing High CPU Usage. The names of up to five software applications causing high CPU utilization.
Note: Software applications that are not present in the top-25 applications listed in the Applications Causing
CPU Overutilization visualization are also shown.
• Apps causing High Memory Usage. The names of up to five software applications causing high memory
utilization.
Note: Software applications that are not present in the top-25 applications listed in the Applications
Causing Memory Overutilization visualization are also shown.
• Location Level
The details tab has a default sorting order of:
1. Avg CPU Utilization Bin in descending order, followed by
2. Avg Memory Utilization Bin in descending order, followed by
3. Device Name in ascending order.
Software Performance By Time Report
This report includes the following tabs: Summary, By Hour, By Day, and Details.
Summary tab
The Summary tab shows CPU Utilization Summary and Memory Utilization Summary visualizations by month.
CPU Utilization Summary
• No. of Hours by CPU utilization.
Memory Utilization Summary
• No. of Hours by Memory utilization.
By Hour tab
The By Hour tab shows visualizations for CPU Utilization and Memory Utilization by hour of the day.
CPU Utilization Summary
• No. of Hours by CPU utilization.
Memory Utilization Summary
• No. of Hours by Memory utilization.
By Day tab
The By Day tab shows visualizations for CPU Utilization and Memory Utilization by weekday.
CPU Utilization Summary
• No. of Hours CPU utilization.
Memory Utilization Summary
• No. of Hours Memory utilization.
Details tab
Same as Software Performance By Applications report.
All Data - Software Performance by Applications Report
This report option contains the Details tab from the Software Performance by Applications report.
All Data - Software Performance by Applications (Utilization Bins) Report
This report option contains the Details tab from the Software Performance by Applications report.
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Disk Capacity Planning Report
The Disk Capacity Planning report:
• Forecasts ahead the time duration left prior to the disk space reaching a predetermined threshold. The
thresholds are selectable in the report filters and defined as 0-10%, 0-20%, 0-30%, 0-40% and 0-50%.
• Uses data for last 3-6 months to determine the time left before the disk capacity will reach the threshold set in
the report filter. The top-level categorizations for Disk Space Status are as follows:
a. Immediate. The remaining disk space has reached the threshold
b. Within 1 month. The disk space will reach the threshold within 1 month
c. Within 2 months. The disk space will reach the threshold within 2 months
d. Within 3 months. The disk space will reach the threshold within 3 months
e. OK. The disk space may be OK for at least the next 1, 2, or 3 months depending on the information in
the Additional Status column
f. N/A. The disk space is OK for now, but there is not enough data to forecast ahead the time duration left
prior to the disk space reaching the threshold.
• Is available for HP and non-HP devices.
• Is applicable to all devices that have Android, macOS, and Microsoft Windows operating system.
Note: macOS is only available in the Proactive Endpoint Management plan.
Summary tab
The number of disks by disk space status.
By Disk Size
The number of disks by disk size and by disk space status. The disk size is categorized as:
• 2 GB – Disk size between 0- 2 GB.
• 4 GB – Disk size between 2-4 GB.
• 8 GB – Disk size between 4-8 GB.
• 16 GB – Disk size between 8-16 GB.
• 32 GB – Disk size between 16-32 GB.
• 64 GB – Disk size between 32-64 GB.
• 128 GB – Disk size between 64-128 GB.
• 256 GB – Disk size between 128-256 GB.
• 500 GB – Disk size between 256-512 GB.
• 1 TB – Disk size between 512-1024 GB.
• 2 TB – Disk size between 1024-2048 GB.
• 4 TB – Disk size between 2048-4096 GB.
• 8 TB – Disk size between 4096-8192 GB.
• 12 TB – Disk size between 8192-12,228 GB.
• More than 12 TB – Disk size more than 12,228 GB.
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The visualization includes:
• X-axis: Disk Size.
• Y-axis: No. of Devices.
• Color by: Disk Capacity Status.
By Disk Model
The By Disk Model tab provides information on disk space status by disk model and includes:
• Disk Space Status.
• Additional Status.
• Disk Capacity.
• Disk Model. The model of the disk. The number of Disks.
Details tab
The Details tab provides additional information on device, disk parameters and disk space status.
• Disk Space Status.
• Additional Status.
• Disk Capacity. The Disk Size category.
• Device Details
• Disk Serial Number. Serial number of the disk.
• Disk Model. The model of the disk
• Disk Capacity (GB). The raw capacity of the disk.
• Disk Used (GB). The amount of space used on the disk.
• Free Space (GB). The raw free disk space.
• Free Space. The raw free disk space categorized as:
− Less than 2 GB
− 2-4 GB
− 4-8 GB
− 8-16 GB
− 16-32 GB
− 32-64 GB
− 64-128 GB
− 128-256 GB
− 256-500 GB
− 500 GB - TB
− 1-2 TB
− 2-4 TB
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− 4-8 TB
− 8-12 TB
• More than 12 TB Disk Firmware Version.
• Location Level
The details tab has a default sorting order of:
1. Disk Space Status in ascending order, followed by,
2. Disk Capacity in descending order, followed by,
3. Device Name in ascending order.
Disk Replacement Report
The Disk Replacement report provides information on disk replacement recommendation timeframes of enrolled
devices.
The disk replacement report:
• Only includes devices that are classified as Desktop and Notebook in HP TechPulse and Is available for both HP
and non-HP devices
• Is available for devices on Android, macOS and Microsoft Windows operating system.
• Only recommends disk replacement timeframe for hard disk drives (HDD) and solid-state devices (SSD) on
Microsoft Windows operating system.
• Leverages many S.M.A.R.T parameters and a predictive model to predict the life of the disk and provide the disk
replacement recommendation timeframe for devices on Microsoft Windows operating system.
• Leverages Android and macOS API’s to indicate the health of the disk and provide the disk replacement
recommendation timeframe.
• Includes the following tabs: Summary, By Disk Size, By Device Manufacturer, By Manufacture Year, and Details.
For devices on Microsoft Windows operating system, the recommended disk replacement timeframe is
categorized as:
• Needs Action. The disk requires replacement.
• Early Detection. The disk requires replacement in one month.
• Firmware Update Needed: Disk requires a firmware update.
• OK. Disk is not expected to require replacement in the next month.
• N/A. Unable to determine if a disk needs replacement. This can happen if HP TechPulse is unable to determine
the health of the disk due to lack of data.
For devices on Android operating system, the recommended disk replacement timeframe is categorized as:
• Needs Action. The storage media is present but cannot be mounted or if the storage media is present but is
blank or using an unsupported file system.
• OK. The disk is functioning normally.
• N/A. Unable to determine if a disk needs replacement. This can happen if HP TechPulse is unable to determine
the health of the disk at present due to lack of data.
For devices on macOS, the recommended disk replacement timeframe is categorized as:
• Needs Action. Disk is in About to fail status based on S.M.A.R.T attributes
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• OK. The disk is functioning normally.
• N/A. Unable to determine if a disk needs replacement. This can happen if HP TechPulse is unable to determine
the health of the disk at present due to either lack of data or the disk is not supported.
Summary tab
The Summary tab shows Disk Replacement Summary and Disk Replacement Summary by Warranty visualizations.
Disk Replacement Summary
No. of Devices by various disk replacement timeframe categories.
Disk Replacement Summary by Warranty
No. of Devices by various disk replacement timeframe categories by device warranty status categories. The device
warranty status provides a combined overall status of all warranty and/or care pack of a device as a singular value,
categorized as:
• In warranty. The device has an active warranty and/or care pack.
• Out of warranty. The device does not have any active warranty and/or care packs.
• Not applicable. The device is not a HP manufactured device.
• Unknown. Unable to determine if the HP device has warranty and/or care packs.
Note: The device warranty and care pack information are only available for HP devices.
The visualization includes:
• X-axis: Disk Replacement Timeframe.
• Y-axis: No. of Devices.
• Color by: Device Warranty Status.
By Disk Size tab
The By Disk Size tab shows Devices by Disk Size and Disk Replacement Summary by Disk Size charts.
Devices by Disk Size
No. of Devices by various disk size categorizations. The disks are categorized as:
• 2 GB – Disk size between 0- 2 GB.
• 4 GB – Disk size between 2-4 GB.
• 8 GB – Disk size between 4-8 GB.
• 16 GB – Disk size between 8-16 GB.
• 32 GB – Disk size between 16-32 GB.
• 64 GB – Disk size between 32-64 GB.
• 128 GB – Disk size between 64-128 GB.
• 256 GB – Disk size between 128-256 GB.
• 500 GB – Disk size between 256-512 GB.
• 1 TB – Disk size between 512-1024 GB.
• 2 TB – Disk size between 1024-2048 GB.
• 4 TB – Disk size between 2048-4096 GB.
• 8 TB – Disk size between 4096-8192 GB.
• 12 TB – Disk size between 8192-12,228 GB.
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• More than 12 TB – Disk size more than 12,228 GB.
The visualization includes:
• X-axis: Disk Size.
• Y-axis: No. of Devices.
Disk Replacement Summary by Disk Size
No. of Devices by various disk size by various disk replacement timeframe.
The visualization includes:
• X-axis: Disk Size.
• Y-axis: No. of Devices.
• Color by: Disk replacement timeframe.
By Device Manufacturer tab
No. of Devices by various disk replacement timeframe categories by device manufacturer.
The visualization includes:
• X-axis: Disk Replacement Timeframe.
• Y-axis: No. of Devices.
• Color by: Device Manufacturer.
By Manufacture Year tab
No. of Devices by various disk replacement categorizations by device manufacturer year. The device manufacture
year is only available for HP devices.
The visualization includes:
• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
• Color by: Disk Replacement Timeframe.
The visualization is sorted by device manufacture year in ascending order.
Details tab
The Details tab provides additional data attributes of device and disk parameters and replacement
recommendations.
• Disk Replacement Timeframe.
• Device Details
• Disk Serial Number. Serial number of the disk.
• Drive Type. The type of the drive
• Disk Model. The model of the disk
• Disk Size. The raw capacity of the disk.
• Disk Capacity (GB). The capacity of the disk categorized as 1 TB, 256 GB, 512 MB etc.
• Disk Firmware Version.
• Current Disk Status. The current state of the health of the disk.
For HP devices on Microsoft Windows operating system, the health is categorized as:
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− Low Disk Space. The local disk is running out of disk space.
− Mounted. Storage media is present and mounted at its mount point.
− Normal. Current state of the disk is functioning normally.
− Predicted Failure. Disk is going to fail soon and needs to be backed up and replaced
− Unknown. Unable to determine the health of the disk. This can happen if HP TechPulse is unable to
determine the health of the disk due to lack of sufficient data.
− Unmountable. Storage media for devices on Android operating system, the health is categorized as
(according to Android APIs):
− is present but cannot be mounted
− NOFS. Storage media is present but is blank or is using an unsupported filesystem (or is blank).
− Removed. Storage Media is removed.
− Unmounted. Storage media is present, but not mounted at its mount point.
− Checking. Storage media is present and being disk-checked.
− Mounted. Storage media is present and mounted at its mount point.
− Shared. Storage media is unmounted because it is being shared via USB mass storage.
− Bad Removal. External media was removed from SD card slot, but mount point was not unmounted.
− Eject. User has expressed the desire to remove the external storage media. Applications should close all
files they have open within the mount point when they receive this intent.
− N/A. Unable to determine the health of the disk. This can happen if HP TechPulse is unable to determine
the health of the battery at present due to lack of enough data.
For devices on macOS operating system, the health is categorized as:
− About to Fail. According to macOS, the S.M.A.R.T. Status on the macOS device says “Failing” and the drive
urgently needs to be backed up and replaced. If the user sees any message stating the disk has a fatal
hardware error or problem, the drive is also going to fail soon and needs to be backed up and replaced
ASAP.
− Verified. According to macOS, the SMART Status on the macOS says “Verified” the drive is in good health
and functioning properly
− Not supported. According to macOS, the disk is not supported.
− N/A. Unable to determine if a battery needs replacement. This can happen if HP TechPulse is unable to
determine the health of the battery at present due to lack of enough data.
• Disk Replacement Reason
• Country.
The country assigned to the device based on region & language settings.
• Device Warranty Details
• Location Level
The details tab has a default sorting order of:
• Disk Replacement Timeframe, followed by,
• Device Name in ascending order.
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GPU Health/Performance Report
The report:
• Provides information on the devices experiencing GPU health and performance issues that require graphic
driver updates.
• Provides reasons for those issues and the suggested remediation steps.
• Provides the health category for each device, which helps prioritize resolving the issues.
• Is available for all roles.
• Includes the following tabs: By Week, Details
Device Health Category
• Immediate attention required: A critical issue is present, or two lesser issues are present simultaneously.
To keep your fleet of devices healthy and minimize any performance issues that may impact productivity, we
recommend that you act based on the suggestions.
• Consider resolving detected issues: Some issue is present.
If you detect any graphics related performance issue on the device, we recommend that you act based on the
suggestions.
• No actions required: No issue is present.
Note: If you resolve the issue on the device (such as updating the drivers), it might take up to 10 days to synchronize
the health data for the device on the report.
By Week tab
Devices by Health Category (area chart)
Number of devices by week (for last 12 weeks) for different device health categories.
The visualization includes:
• X-axis: Week (for last 12 weeks)
• Y-axis: Number of Devices
• Color by: Health Category
Clicking on any health category section of the chart results in a drill-down view comprising all the device
models from the selected health category for the latest week only.
Bar chart
A bar chart sorted by the number of devices for each device model in the selected health category.
Clicking on any device model section of the bar chart brings up the Details tab pre-filtered to contain
only that model for the selected health category.
Details tab
The Details tab provides detailed information on devices for the latest full week:
• Device Details
• Operating System
• Last Seen. Last online date of the device.
• Device OS
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• Device OS Release
• Device OS Version
• Installed Graphics Cards
• Last Time Card was Replaced: Shows when a card was replaced or upgraded, and which cards were changed in
the latest 3 weeks of available data for a device. Note there may be multiple values if card was replaced or
upgraded more than once.
• N/A: If the card was never replaced in the latest 3 weeks of available data for a device.
• Week
• Device Health Category
• Problems Detected
• Suggested Solutions
• Location Level
The Details tab is sorted based on:
1. Device Health Category
2. Device Name in ascending order.
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Performance Metrics
Criteria for unhealthy device
HP TechPulse Reporting Guide
Hardware Health Monthly Summary Report
The Hardware Health report shows a monthly trend of suboptimal devices as unhealthy and facilitates
drilling down to identify devices failing to meet individual performance metrics.
The following rules classify unhealthy devices with respect to performance metrics during a given month.
Battery Health Battery replacement recommendations for 10% of the time or
Battery Recall status at any time
Blue Screen Errors
CPU Utilization High CPU utilization for 25% of the time
Disk Health
Graphics health
Memory Utilization
Thermal Health
Storage Space
At least one blue screen error
Disk replacement recommendations for 10% of the time
Graphics failures for 10% of the time
High memory utilization for 25% of the time
Thermal issues for 10% of the time
Less than 10% free space for 10% of the time
The overall health summary for a device is then categorized as:
• Healthy. If all the performance metrics of a device are classified as Healthy.
• Unhealthy. If any one of the performance metrics of a device are classified as Unhealthy.
• Unknown. Unable to determine the health of the device.
The Hardware Health Monthly Summary report:
• Provides an overall health summary for a device in any given month.
• Is available for HP and non- HP devices.
• Is available for Android, macOS and Microsoft Windows operating systems.
Note: macOS is only available in the Proactive Endpoint Management plan.
• Includes the following tabs: Health Summary, Resource User Guide and Details.
Hardware Health Monthly Summary Report
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10
Battery Health
Blue Screen Errors
CPU Utilization
Disk Health
Graphics health
Memory Utilization
Thermal Health
Storage Space
HP TechPulse Reporting Guide
The table below shows applicability of different performance metrics across various operating systems.
Performance Metrics
Windows
Android
Health Summary tab
No. of Devices by overall health summary by month.
The visualization includes:
• X-axis: Month.
• Y-axis: No. of Devices.
macOS
• Color by: Health Summary.
The chart is sorted based on Months in ascending order.
Resource Health Summary tab
The resource health summary tab includes a visualization each for each performance metrics.
The visualization includes a:
• X-axis: Month.
• Y-axis: No. of Devices.
• Color by: Health (i.e. health of each performance metric) The visualization is sorted based on Month in
ascending order.
Details tab
The Details tab provides information on details of the device experiencing health issues.
• Device Name. Name of the device. Clicking on the device name hyperlink allows navigation to the device details
page.
• Serial Number. Serial number of the device.
• Month.
• Health Summary. The overall health summary for a device in a given month.
• Performance Metrics. The list of performance metrics that are affected. Multiple values are comma separated.
• Resource Health Details. Details about the performance metrics that are affected. If Performance Metrics
column indicates:
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− Battery Health, then the column will show battery health replacement timeframe, and the battery serial
number.
− Blue Screen Errors, then the column will show the number of blue screen errors.
− CPU Utilization, then the column will show processor information.
− Disk Health, then the column will show disk health replacement timeframe, the disk serial number, total
capacity, and free capacity on the disk.
− Graphics Health, then the column will show graphics information.
− Memory Utilization, then the column will show current memory the maximum memory allowable
information.
− Thermal Health, then the column will show thermal health.
− Storage Space, then the column will show the disk serial number, total capacity, and free capacity on
the disk.
• Device Details
• Device Warranty Details
• Location Level
Hardware Inventory Reports
The hardware inventory reports provide detail information on the hardware information of enrolled devices and
includes the following reports – All Data, Details, Device Enrolment Summary, and Monthly Summary.
Hardware Inventory – All Data Report
The Hardware Inventory All Data report:
• Allows the ability to filter on all available hardware inventory fields.
• Includes the following tab: Details.
Hardware Inventory - Details Report
The Hardware Inventory Details report:
• Includes devices across all device manufacturer’s and operating systems.
• Includes the following tabs: By Location, By Device Configuration, By Operating System, and Details.
By Location tab
No. of Devices by device country (i.e. the country assigned to the devices based on region and language settings)
displayed on a world map. The world map is a heat map where-in the countries with most devices have a darker
color as opposed to the countries with the least devices that have a lighter color.
By Device Configuration tab
The By Device Configuration tab shows By Device Type, By Device Manufacturer and By Manufacture Year
visualizations.
By Device Type
No. of Devices by various device types (i.e., Notebook, Desktop, Tablet, Smartphone etc.).
By Device Manufacturer
No. of Devices by various device manufacturer. The visualization is sorted by device manufacturers with the most
No. of Devices to the least.
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The visualization includes:
• X-axis: Device Manufacturer.
• Y-axis: No. of Devices.
• Color by: Device Manufacturer.
By Manufacture Year
No. of Devices by device manufacture year. The device manufacture year is only available for HP devices. The
visualization is sorted by device manufacturer year from the earliest to the latest.
The visualization includes:
• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
By Operating System tab
No. of Devices by operating system. This is a drill down visualization and at the top level, the devices are
categorized by major operating systems like Windows 10, Android 8, Android 9, IOS 10, IOS 11, MAC 10 etc.
Clicking on any section in the visualization, results in a drill down to operating system release information. For
Windows 10 operating system, the operating system release information is categorized based on the major
operating system release (e.g., 1703, 1709 etc.). For all other operating systems, the operating system version is
displayed (e.g., 6.1.7601, 7601.23694 etc.).
Details tab
• The Details tab provides details on hardware inventory information.
• Device Details
• Operating System Release. For Windows 10 operating system, the operating system release information is
categorized based on the major operating system release (for example, 1703, 1709 etc.). For all other
operating systems, the operating system version is displayed (for example, 6.1.7601, 7601.23694 etc.)
• Operating System Build No. Detailed information of the operating system version.
• Version Support. Indicates if the Operating System Build No. is the latest build number for a specific Operating
System Release.
• Memory. The memory found on the device.
• Graphics. The graphics found on the device.
• Processor. The processor found on the device.
• Enrolled Date. The date the device was enrolled in HP TechPulse.
• Device Warranty Details
• User Name. User associated with the device. Clicking the user name hyperlink allows navigation to the user
details page.
• Last Activity. The last seen status category of the device. The last seen status is categorized as:
a. Today. Device was last seen by HP TechPulse in the last twenty-four hours.
b. Yesterday. Device was last seen by HP TechPulse yesterday.
c. This week. Device was last seen by HP TechPulse sometime this week.
d. 1 week ago. Device was last seen by HP TechPulse more than a week ago.
e. 2 weeks ago. Device was last seen by HP TechPulse more than two weeks ago.
f. 3 weeks ago. Device was last seen by HP TechPulse more than three weeks ago.
g. 4 weeks ago. Device was last seen by HP TechPulse more than four weeks ago.
h. 5 weeks ago. Device was last seen by HP TechPulse more than five weeks ago.
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i. 6 weeks ago. Device was last seen by HP TechPulse more than six weeks ago.
j. 7 weeks ago. Device was last seen by HP TechPulse more than seven weeks ago.
k. 8 weeks ago. Device was last seen by HP TechPulse more than eight weeks ago.
l. 3 months ago. Device was last seen by HP TechPulse more than three months ago.
m. 4-6 months ago. Device was last seen by HP TechPulse in the last four to six months.
n. More than 6 months ago. Device was last seen by HP TechPulse more than six months ago
• Location Level
The details tab has a default sorting order of Device Name in ascending order.
Hardware Inventory – Device Enrollment Status Report
The Hardware Inventory Device Enrollment Status report:
• Includes devices across all device manufacturer’s and operating systems.
• Shows No. of Devices by the month in which the devices where enrolled, unenrolled, or removed from HP
TechPulse.
• Includes the following tabs: Monthly Summary, Summary, and Details.
Monthly Summary tab
The Monthly Summary tab shows No. of Devices enrolled, unenrolled or removed from HP TechPulse by month.
The visualization includes:
• X-axis: Device enrolment status.
• Y-axis: No. of Devices.
• Color by: Device Enrolment Status.
Summary tab
The Summary tab shows No. of Devices enrolled, unenrolled or removed from HP TechPulse in current month.
The visualization includes a pie chart broken and colored by device enrolment status.
Details tab
The Details tab provides additional data attributes of devices in current month.
• Serial Number. Serial number of the device.
• Asset Tag. The asset tag of the device (imported via device import).
• Alias. The alias of the device (imported via device import).
• State. The enrolment status of the device.
• Location. The physical location of the device (imported via device import or through device location registry key
path).
• Department. The department associated with the location of the device (imported via device import).
• Cost Center. The cost center associated with the device (imported via device import).
• User Name. User associated with the device. Clicking the user name hyperlink allows navigation to the user
details page.
• Last Activity. The last seen status category of the device. The last seen status is categorized as:
a. Today. Device was last seen by HP TechPulse in the last twenty-four hours.
b. Yesterday. Device was last seen by HP TechPulse yesterday.
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c. This week. Device was last seen by HP TechPulse sometime with this week.
d. 1 week ago. Device was last seen by HP TechPulse more than a week ago.
e. 2 weeks ago. Device was last seen by HP TechPulse more than two weeks ago.
f. 3 weeks ago. Device was last seen by HP TechPulse more than three weeks ago.
g. 4 weeks ago. Device was last seen by HP TechPulse more than four weeks ago.
h. 5 weeks ago. Device was last seen by HP TechPulse more than five weeks ago.
i. 6 weeks ago. Device was last seen by HP TechPulse more than six weeks ago.
j. 7 weeks ago. Device was last seen by HP TechPulse more than seven weeks ago
k. .8 weeks ago. Device was last seen by HP TechPulse more than eight weeks ago.
l. 3 months ago. Device was last seen by HP TechPulse more than three months ago.
m. 4-6 months ago. Device was last seen by HP TechPulse in the last four to six months.
n. More than 6 months ago. Device was last seen by HP TechPulse more than six months ago.
• Location Level
The details tab has a default sorting order of: Serial Number in ascending order.
Hardware Inventory - Monthly Summary Report
The Hardware Inventory Details report:
• Includes devices across all device manufacturer’s and operating systems.
• Shows No. of Devices by the month in which the devices where enrolled in HP TechPulse.
• Includes the following tabs: Monthly Summary, and Details.
Monthly Summary tab
The tab shows Summary, By Device Type and By Device Manufacturer charts.
Summary
No. of Devices by the month in which the devices where enrolled in HP TechPulse.
The visualization includes:
• X-axis: Device enrolment month.
• Y-axis: No. of Devices.
Each column in the visualization is a cumulative of all devices from all previous enrolled months. Clicking on any
given column shows the Details tab with the devices enrolled in the specific month.
By Device Type
No. of Devices by the month in which the devices where enrolled in HP TechPulse by device type (i.e. Notebook,
Desktop, Tablet, Smartphone etc.).
The visualization includes:
• X-axis: Device Enrolment Month.
• Y-axis: No. of Devices.
• Color by: Device Type
Each column in the visualization is a cumulative of all devices from all previous enrolled months. Clicking on any
given column shows the Details tab with the devices enrolled in the specific month.
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By Device Manufacturer
No. of Devices by the month in which the devices where enrolled in HP TechPulse by device manufacturer.
The visualization includes:
• X-axis: Device Enrolment Month.
• Y-axis: No. of Devices.
• Color by: Device Manufacturer.
Each column in the visualization is a cumulative of all devices from all previous enrolled months. Clicking on any
given column shows the Details tab with the devices enrolled in the specific month.
Details tab
The Details tab provides additional data attributes of hardware inventory information.
• Enrolled Month. The month in which the device was enrolled in HP TechPulse.
• Device Details
• Operating System Release. For Windows 10 operating system, the operating system release information is
categorized based on the major operating system release (e.g., 1703, 1709 etc.). For all other operating
systems, the operating system version is displayed (e.g., 6.1.7601, 7601.23694 etc.).
• Operating System Build No. Detailed information of the operating system version.
• Version Support. Indicates if the Operating System Build No. is the latest build number for a specific Operating
System Release.
• Memory. The memory found on the device.
• Graphics. The graphics found on the device.
• Processor. The processor found on the device.
• Enrolled Date. The date the device was enrolled in HP TechPulse.
• Device Warranty Details
• User Name. User associated with the device. Clicking the user name hyperlink allows navigation to the user
details page.
• Last Activity. The last seen status category of the device. The last seen status is categorized as:
a. Today. Device was last seen by HP TechPulse in the last twenty-four hours.
b. Yesterday. Device was last seen by HP TechPulse yesterday.
c. This week. Device was last seen by HP TechPulse sometime with this week.
d. 1 week ago. Device was last seen by HP TechPulse more than a week ago.
e. 2 weeks ago. Device was last seen by HP TechPulse more than two weeks ago.
f. 3 weeks ago. Device was last seen by HP TechPulse more than three weeks ago.
g. 4 weeks ago. Device was last seen by HP TechPulse more than four weeks ago.
h. 5 weeks ago. Device was last seen by HP TechPulse more than five weeks ago.
i. 6 weeks ago. Device was last seen by HP TechPulse more than six weeks ago.
j. 7 weeks ago. Device was last seen by HP TechPulse more than seven weeks ago
k. .8 weeks ago. Device was last seen by HP TechPulse more than eight weeks ago.
l. 3 months ago. Device was last seen by HP TechPulse more than three months ago.
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m. 4-6 months ago. Device was last seen by HP TechPulse in the last four to six months.
n. More than 6 months ago. Device was last seen by HP TechPulse more than six months ago
• Location Level
The details tab has a default sorting order of:
1. Enrolled Month in descending order, followed by,
2. Device Name in ascending order.
Hardware Performance Comparison Reports
The Hardware Performance Comparison report:
• Allows users to compare the device configurations' performance in their fleet to a set of other configurations in
the same fleet or HP TechPulse benchmarks.
The metrics for comparison are:
o Weekly averages for CPU and memory utilization,
o Weekly number of blue screen errors,
o Or average time of abnormal startups/shutdowns in the last 12 weeks.
The benchmarks’ differences are evaluated for statistical significance and for persistence (i.e., the number of
consecutive weeks a metric is larger than the benchmark).
• Is available for all roles
Requirements for comparison
• There should be at least 30 data points from any devices in the company, and there should be at least two
companies with 30 data points each in the week for the device configuration to be present and selectable in the
filter.
• Device configuration is defined as the model name, CPU model, and total memory in GB.
Company Benchmark
Company Benchmark is the averaged metrics’ value across all devices for the company’s selected configurations. If
no Benchmark configuration is selected, it averages all company configurations, satisfying the comparison
requirements.
Delta to Company Benchmark
Delta to Company Benchmark shows how the metric across all devices in a selected Device configuration differs from
the Company Benchmark.
Persistence of Delta to Company Benchmark:
• If the metric value is larger than the benchmark for 1 week or 2 consecutive weeks and the difference is
statistically significant, -> the persistence value is “Larger than the benchmark for 2 weeks or less.”
• If the metric value is larger than the benchmark for 3 consecutive weeks and the difference is statistically
significant, -> the persistence value is “Larger than the benchmark for 3 weeks.”
• If the metric value is larger than the benchmark for 4 consecutive weeks or more and the difference is
statistically significant, -> the persistence value is “Larger than the benchmark for 4 weeks or more.”
• If the metric value is larger than the benchmark for any number of consecutive weeks and the difference is not
statistically significant for at least the most recent week, -> the persistence value is “Not statistically
significant.”
• If the metric value is smaller than the benchmark, -> the persistence value is “Smaller than the benchmark.”
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TechPulse Benchmark
TechPulse Benchmark is the metrics’ value across all devices for all companies in TechPulse for a selected
configuration.
Delta to TechPulse Benchmark
Delta to TechPulse Benchmark shows how the Company’s metric differs from the averaged metric for all devices in a
selected configuration in all companies in TechPulse.
Persistence of Delta to TechPulse Benchmark:
• If the metric value is larger than the benchmark for 1 week or 2 consecutive weeks and the difference is
statistically significant, -> the persistence value is “Larger than the benchmark for 2 weeks or less.”
• If the metric value is larger than the benchmark for 3 consecutive weeks and the difference is statistically
significant, -> the persistence value is “Larger than the benchmark for 3 weeks.”
• If the metric value is larger than the benchmark for 4 consecutive weeks or more and the difference is
statistically significant, -> the persistence value is “Larger than the benchmark for 4 weeks or more.”
• If the metric value is larger than the benchmark for any number of consecutive weeks and the difference is not
statistically significant for at least the most recent week, -> the persistence value is “Not statistically
significant.”
• If the metric value is smaller than the benchmark, -> the persistence value is “Smaller than the benchmark.”
Comparison to Company Configurations Report
This report:
• Is available in Excel format only
• Contains the following mandatory filters:
o Device Configuration
o Benchmark Configuration
You can select multiple configuration values.
• Includes the following tabs: CPU Utilization, Memory Utilization, Blue Screen Errors, Startup Performance,
Shutdown Performance
Each tab has the following information:
• Serial Number
• Device Name
• Device Configuration
• Operating System
• Operating System Release
• Manufacture Date
• Country
• Metric Type
• Metric Value
• Company Benchmark
• Delta to Company Benchmark
• Company Benchmark
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Summary Report
Details tab
The Details tab provides the following information for the latest week only:
• Device Configuration
• No. of Devices in Configuration
• Share of Total No. of Devices
• Metric type: Average CPU Utilization, Average Memory Utilization, Average No. of Blue Screen Errors, Average
Startup Time, Average Shutdown Time
• Metric Value
• TechPulse Benchmark
• Delta to TechPulse Benchmark
• Persistence of Delta TechPulse Benchmark
The table is sorted based on:
1. Persistence of Delta TechPulse Benchmark, followed by
2. Delta to TechPulse Benchmark, followed by
3. Device configuration in descending order.
Weekly Comparison to TechPulse Benchmark Report
This report:
• Contains the following mandatory filter: Device Configuration
Only one configuration value can be selected.
• Includes the following tabs: CPU Utilization, Memory Utilization, Blue Screen Errors, Startup Performance,
Shutdown Performance
Each tab has the Device Configuration Vs TechPulse Benchmark section.
Device Configuration Vs TechPulse Benchmark
The visualization includes data for the last 12 weeks:
• X-axis: Week
One line is for the selected configuration value and the other line is for the HP TechPulse benchmark.
• Y-axis: Metric Value
• Color by: Device configuration value
Clicking any section of the chart results in a drill-down view with the top 25 devices with the largest delta from the
benchmark for the most recent week only.
Top-25 Devices with the Largest Delta to Benchmark
The visualization includes data for the most recent week only:
• X-axis: Value of Delta to TechPulse Benchmark
One line is for the configuration and the other line is for the HP TechPulse benchmark.
• Y-axis: Serial Number
Clicking any section of the bar chart takes you to the Details tab.
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Details tab
• Serial Number
• Device Name
• Device Configuration
• Operating System
• Operating System Release
• Manufacture Date
• Country
• Metric Type
• Metric Value
• Company Benchmark
• Delta to Company Benchmark
• Persistence of Delta to Company Benchmark
• TechPulse Benchmark
• Delta to TechPulse Benchmark
• Persistence of Delta to TechPulse Benchmark
• Location Level
The table is sorted based on:
1. Persistence of Delta TechPulse Benchmark, followed by
2. Delta to TechPulse Benchmark, followed by
3. Serial Number in descending order.
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Performance Metrics
Criteria for unhealthy device
CPU Utilization
High CPU utilization for 25% of the time
Disk Health
Disk replacement recommendations for 10% of the time
Graphics health
Graphics failures for 10% of the time
Memory Utilization
High memory utilization for 25% of the time
Thermal Health
Thermal issues for 10% of the time
HP TechPulse Reporting Guide
Hardware Replacement Report
The Hardware Replacement report:
• Provides guidance on phased replacement of devices as the current devices reach their end of life.
• Builds upon the hardware health report by looking at monthly trends of each performance metric in the
hardware health report.
• Is available for HP and non- HP devices.
• Is available for Microsoft Windows operating systems.
• Includes the following tabs: Summary, and Details.
First, the hardware health metric for each device is calculated across all the performance metrics and a device is a
classified as health, unhealthy or unknown in each month.
The following rules classify unhealthy devices with respect to performance metrics during a given month.
Battery Health
The overall health summary for a device is then categorized as:
• Healthy. If all the performance metrics of a device are classified as Healthy.
• Unhealthy. If any one of the performance metrics of a device are classified as Unhealthy.
• Unknown. Unable to determine the health of the device.
Based on the performance metrics in current month, a device has the hardware replacement categorization as:
• Replace Now.
− The manufacture year of the device is greater than or equal to four years and anyone of the performance
metrics is unhealthy in the current month.
− The manufacture year of the device is between two to four years and the CPU Utilization and Memory
Utilization of the performance metrics is unhealthy in the current month.
Battery replacement recommendations for 10% of the time or
Battery Recall status at any time
• Replace Soon.
− The manufacture year of the device is unknown or less than two years and anyone of the performance
metrics is unhealthy in current month.
− The manufacture year of the device is between two and four years and any of the performance metrics
– Battery Health, Disk Health, Graphics Health and Memory Utilization is unhealthy in the current month.
• OK. All the performance metrics are healthy in current month.
• N/A. Unable to determine the replacement recommendations of the device.
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Summary tab
The Summary tab shows Affected Devices and Device Health Summary visualizations.
Affected Devices
No. of Devices by replace now and replace soon hardware replacement and device type.
By default, the visualization shows No. of Devices by replace now and device type. Click on replace soon section in
the bar visualization to see No. of Devices by replace soon and device type.
Device Health Summary
No. of Devices by hardware replacement.
Details tab
The Details tab provides information on details of the device experiencing health issues and requiring
replacements.
• Hardware Replacement. The overall hardware replacement (i.e. replace now, replace soon, OK, N/A)
• Affected Resources. The performance metric experiencing the issue. Multiple values are comma separated.
• Device Details
• Device Warranty Details
• Location Level
Hardware Warranty Report
The Hardware Warranty report:
• Provides an overall summary of warranty and/or care pack status of enrolled devices.
• The device warranty status provides a combined overall status of all warranty and/or care pack of a device as a
singular value, categorized as:
− In warranty. The device has an active warranty and/or care pack.
− Out of warranty. The device does not have any active warranty and/or care packs.
− Not applicable. The device is not a HP manufactured device.
− Unknown. Unable to determine if the HP device has warranty and/or care packs.
Note: The device warranty and care pack information are only available for HP devices.
• Includes the following tabs: Summary, and Details.
Summary tab
The Summary tab shows the overall warranty and/or care pack status By Manufacture Year, By Device
Manufacturer and By Warranty Expiration visualizations.
By Manufacture Year
No. of Devices by the overall device warranty and/or care pack status by device manufacture year. The device
manufacture year is only available for HP devices.
The visualization includes:
• X-axis: Device Manufacture Year.
• Y-axis: No. of Devices.
• Color by: Device Warranty Status.
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The visualization is sorted by device manufacture year in ascending order.
By Device Manufacturer
No. of Devices by the overall device warranty and/or care pack status by device manufacturer.
The visualization includes:
• X-axis: Device Manufacturer.
• Y-axis: No. of Devices.
• Color by: Device Warranty Status.
By Warranty Expiration
No. of Devices by the overall device warranty and/or care pack status by the Expiry status. The Expiry status is
categorized as:
• Expired. The overall combination of all warranty and/or care pack has expired.
• Today. The overall combination of all warranty and/or care pack will expire today.
• Tomorrow. The overall combination of all warranty and/or care pack will expire by tomorrow.
• Within 7 days. The overall combination of all warranty and/or care pack will expire within next 7days.
• Within 30 days. The overall combination of all warranty and/or care pack will expire within next 30 days.
• Today. The overall combination of all warranty and/or care pack will expire Today
• Within 90 days. The overall combination of all warranty and/or care pack will expire within 90days.
• Within 1 year. The overall combination of all warranty and/or care pack will expire within a year.
• Within 2 years. The overall combination of all warranty and/or care pack will expire within next 2 years.
• Within 3 years. The overall combination of all warranty and/or care pack will expire within next 3 years.
• More than 3 years. The overall combination of all warranty and/or care pack will expire after 3 years.
• Unknown. HP TechPulse is unable to determine a date for the overall combination of all warranty and/or care
pack.
The visualization includes:
• X-axis: expiry status.
• Y-axis: No. of Devices.
• Color by: overall device warranty and/or care pack status.
Details tab
The Details tab provides additional data attributes of warranty and care pack information. Device Warranty Status.
The overall device warranty and/or care pack status
• Device Details
• Last Checked On. The date that the warranty and care pack overall device warranty and/or care pack status was
last checked and updated in HP TechPulse.
• Type. Indicates if the latest information on warranty and/or care pack status is a warranty or a care pack.
• Warranty Type. Indicates if the latest information on warranty and/or care pack status is a factory warranty,
bundled warranty. Devices with multiple warranty types and care packs are shown as separate line items in the
Details tab.
• End Date. The end date of the overall device warranty and/or care pack.
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• Title. The title of the overall device warranty and/or care pack.
• Expiry. The expiry status of the overall device warranty and/or care pack.
• Days Remaining. The number of days remaining for the overall device warranty and/or care pack.
• Location Level
The details tab has a default sorting order of:
1. Status followed by
2. Days Remaining, followed by
3. Device Name in ascending order.
Microsoft Telemetry Report
The Microsoft Telemetry report provides
• Aggregated information on the summary key performance indicators of Device Health, Upgrade Readiness and
Update Compliance of devices enrolled in Microsoft telemetry.
• Includes Device Health, Upgrade Readiness and Update Compliance tabs.
Device Health tab
According to Microsoft, Device Health is the newest Windows Analytics solution that complements the existing
Upgrade Readiness and Update Compliance solutions by providing IT with reports on some common problems the
end users might experience so they can be proactively remediated, thus saving support calls and improving enduser productivity.
Device Health provides the following:
• Identification of devices that crash frequently, and therefore might need to be rebuilt or replaced.
• Identification of device drivers that are causing device crashes, with suggestions of alternative versions of those
drivers that might reduce the number of crashes.
• Notification of Windows Information Protection misconfigurations that send prompts to end users.
• No need for new complex customized infrastructure, thanks to cloud-connected access using Windows 10
diagnostic data.
The Device Health tab:
• Provides aggregated level insights into operating system kernel crashes (blue screens) in your organization so
that you can take actions to reduce them.
• Shows the Frequently Crashing Devices and Driver-Induced OS Crashes visualizations.
Frequently Crashing Devices
The Frequently Crashing Devices visualization provides a weekly trend of No. of Devices crashing. The number at
the bottom-left of the visualization shows No. of Devices crashing in current week. The number at the bottomright of the visualization shows the percentage increase in the number of crashes from previous week, and the
total No. of Devices in this week.
Driver-Induced OS Crashes
The Frequently Crashing Devices visualization provides a weekly trend of No. of Devices crashing due to drivers.
The number at the bottom-left of the visualization shows No. of Devices crashing in current week. The number at
the bottom-right of the visualization shows the percentage increase in the number of crashes from previous week,
and the total No. of Devices in this week.
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Upgrade Readiness tab
According to Microsoft, upgrading to new operating systems has traditionally been a challenging, complex, and slow
process for many enterprises. Discovering applications and drivers and then testing them for potential compatibility
issues have been among the biggest pain points.
According to Microsoft, with the release of Upgrade Readiness Windows Analytics solution,
tools to plan and manage the upgrade process end to end, allowing them to adopt new Windows releases more
quickly. With new Windows versions being released multiple times a year, ensuring application and driver
compatibility on an ongoing basis is key to adopting new Windows versions as they are released. Windows Upgrade
Readiness not only supports upgrade management to Windows 10, but also Windows 10 upgrades in the
a service model.
Microsoft developed Upgrade Readiness in response to demand from enterprise customers looking for additional
direction and details about upgrading to Windows 10. Upgrade Readiness was built considering multiple channels of
customer feedback, testing, and Microsoft’s experience upgrading millions of devices to Windows 10.
Application Readiness
According to Microsoft, this is the first step of the Upgrade Readiness Windows Analytics solution workflow. In this
step, applications are listed and grouped by importance level. Setting the importance level enables you to prioritize
applications for upgrade. The Application Readiness visualization provides the total number of applications and
number of applications to review.
enterprises now have the
Windows as
Driver Readiness
The Driver Readiness visualization provides information on Drivers with known issues and drivers in need for
review.
Update Progress
The Update Progress visualization allows you to monitor the progress and status of your deployment. Any device
that has attempted to upgrade in the last 30 days displays the Deployment Status attribute. You'll be able to see the
number of computers that have successfully upgraded, failed to upgrade, are stalled, etc.
Update Compliance tab
The Update compliance tab provides aggregated information across all devices on the following Windows 10 features
– security updates, feature update status, Windows Defender antivirus protection and threat status, and delivery
optimization.
According to Microsoft, Update Compliance is a Windows Analytics solution
• Monitor Windows 10 Professional, Education, and Enterprise security, quality, and feature updates.
• View a report of device and update issues related to compliance that need attention.
• See the status of Windows Defender Antivirus signatures and threats.
• Check bandwidth savings incurred across multiple content types by using Delivery Optimization.
Overall Security Update Status
The Overall Security Update Status visualization provides a visualization of devices that are and do not have the latest
security updates. According to Microsoft, in Windows 10, Security Updates are cumulative and a subset of all quality
updates. Devices that are Up to date have the latest Security Update installed.
that enables organizations to:
Note: This section does not include Insider devices.
Latest Security Update Deployment Status
The Latest Security Update Deployment Status provides a visualization of the different deployment states devices are
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in regarding the latest update for each build (or version) of Windows 10, along with the revision of that update.
According to Microsoft, the various deployment states reported by devices are as follows:
• Installed devices are devices that have completed installation for the given update.
• When a device is counted as In Progress or Deferred, it has either begun the installation process for the given
update or has been intentionally deferred or paused using Windows Update for Business Settings.
• Devices that have Update Issues have failed to update at some point during the installation process of the given
security update or have not seen progress for a period of seven days.
• If a device should be, in some way, progressing toward this security update, but its status cannot be inferred, it
will count as Status Unknown. This is most often devices that have not scanned for an update in some time, or
devices not being managed through Windows Update.
Overall Feature Update Status
The Overall Feature Update Status visualization breaks down how many devices are up-to-date or not, with a special
callout for how many devices are running a build that is not supported (for a full list of feature updates, check out the
Windows 10 Release Information
Protection Status
The Protection Status visualization’s gives a count for devices that have either out-of-date signatures or real-time
protection turned off for devices that use Windows Defender Antivirus.
According to Microsoft, Windows Defender Antivirus in Windows 10 is a built-in antimalware solution that provides
security and antimalware management for desktops, portable computers, and servers. Note: This section does not
include Insider devices, or devices with an E5 enterprise subscription. Devices that have newly enabled Windows
Defender with Cloud Protection may take up to 28 days to appear in this report.
page).
Threat Status
The Threat Status visualization shows, among devices that have encountered threats, and how many were and were
not remediated successfully. According to Microsoft, the threat status is categorized as:
• Signature out of date devices are devices with a signature older than 14 days.
• No real-time protection devices are devices that are using Windows Defender AV but have turned off real- time
protection.
• Recently disappeared devices are devices that were previously seen by Windows Defender AV and are no longer
seen in the past 7 days.
• Remediation failed devices are devices where Windows Defender AV failed to remediate the threat. This could
be due to several reasons, including a full disk, network error, operation aborted, etc. Manual intervention might
be needed from IT team.
• Not assessed devices are devices where either a non-Microsoft AV solution is used, or it has been more than 7
days since the device recently disappeared.
Device Configuration
According to Microsoft, Delivery Optimization (DO) is a Windows 10 feature that can be used to reduce bandwidth
consumption by sharing the work of downloading updates among multiple devices in your environment. You can use
DO in conjunction with many other deployment methods, but it is a cloud-managed solution, and access to the DO
cloud services is a requirement. To learn more about DO, view the documentation on Configuring Delivery
Optimization for Windows 10 updates.
Note: This section does not include Insider devices.
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Devices can be set to use different download modes; these download modes determine in what situations Delivery
Optimization will use peer-to-peer distribution to accomplish the downloads.
The Device Configuration visualization shows No. of Devices configured to use peer-to-peer distribution in Peering On
compared to Peering Off modes.
Content Distribution (%)
The Content Distribution (%) visualization – also a part of Delivery Optimization (DO) feature – provides information
on content breakdown, this visualization summarizes Bandwidth Savings %, which is the percentage of data received
from peer sources out of the total data downloaded (for any device that used peer-to-peer distribution).
Content Distribution (GB)
The Content Distribution (GB) visualization – also a part of Delivery Optimization (DO) feature – provides information
on content breakdown, this visualization shows a summarizes the total bytes downloaded by using peer-to-peer
distribution compared to HTTP distribution. The download sources that could be included are:
• LAN Bytes. Bytes downloaded from LAN Peers which are other devices on the same local network
• Group Bytes. Bytes downloaded from Group Peers which are other devices that belong to the same Group
(available when the “Group” download mode is used)
• HTTP Bytes. Non-peer bytes. The HTTP download source can be Microsoft Servers, Windows Update Servers, a
WSUS server or an SCCM Distribution Point for Express Updates.
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Mobility Factor Report
The Mobility Factor report provides information on the mobility aspects of devices by classifying devices into various
mobility factor categories. The device’s mobility factor during a time-period is based on multiple and complex mobile
behavior patterns. For example., some users travel with same or different devices with different form factors to
different places constantly, while others travel between two or three locations back and forth frequently with their
devices, while others keep constantly moving short distances with their devices. The device’s mobility factor is based
on a relative ranking system across all devices in HP TechPulse. The device mobility factor is categorized as:
• High. The device with highest mobility.
• Limited. The device has movement, but as not as high as a device in High category.
• Stationary. The device has movement, but it has lower movement compared to Limited
• Bad Device. The device is showing movement of more than 600 miles/hour and hence not used in the mobility
factor of the device.
• No Data. The device is either not returning any geolocation data or the location services has been turned off for
the entire company in HP TechPulse
The mobility factor leverages device's real-time geolocation, for enrolled devices, as opposed to any device location
from any external sources.
Note: HP TechPulse provides customers the flexibility to either enable or disable real-time geolocation services
across all their devices that are enrolled. The real-time geolocation service is disabled by default for all new
customers and an option is provided to view and either enable or disable the real-time geolocation of all devices at
any given time. Even in case of real-time geolocation service being turned on, HP TechPulse does not allow for
collection of real-time device geolocation for any devices classified as employee-owned or personal devices (within
HP TechPulse).
Additionally, users are given a user mobility factor rating based on the highest device mobility factor across all
devices. For example, if a user has three devices, and each has a ranking of High, Limited, and Stationary respectively,
the user’s mobility factor is set to High.
The Mobility Factor analysis is scheduled to run periodically once at the beginning of each month. Due to the monthly
scheduled execution, users and devices that were enrolled or unenrolled in HP TechPulse after the last scheduled
execution, will not appear in this report.
The Mobility Factor report:
1. Is available for both HP and non- HP devices.
2. Is available for Android, macOS and Microsoft Windows operating system.
Includes the Summary and Details tabs:
Summary tab
The Summary tab provides No. of Devices by device mobility factor by hardware health.
Details tab
The Details tab provides additional information on the mobility aspects of devices based on the device's
geolocation
• User Mobility Factor.
• User Name. The name of the user associated with the device
• Device Details
• Device Mobility Factor. The mobility factor of the device.
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• Health Summary.
• Performance Metrics.
• Start Duration. The start time duration that is considered for the mobility factor analysis.
• End Duration. The end time duration that is considered for the mobility factor analysis.
• Total Distance Covered (miles). The total distance covered in miles between start and end duration.
• No. of unique 100-mile area covered. The number of unique 100-mile areas covered by the device.
• No. of times distance is more than 500 miles. The number of times the device covers more than 500miles.
• Area of space covering all location points. The area travelled by the device during the start and end duration
times.
• Perimeter of space covering all location points. The perimeter travelled by the device during the start and end
duration times.
• Location Level
Thermal Grading Report
One of the major concerns of notebooks is heat disposition. The purpose of thermal grading report is to detect when
a device may need service to prevent a thermal incident and extend the life of the device.
On devices with Microsoft Windows operating system, HP TechPulse corelates thermal data across multiple sensors –
all processors (CPU), fan and system – and spanning multiple days to categorize the device as Ok or needing
maintenance. Even though HP TechPulse collects thermal data for GPU’s, battery’s and disk sensors, the thermal data
from these sensors is not utilized to categorize the device from a thermal grading perspective today.
Since, each thermal sensor has their own characteristics and thresholds across various device models, it is difficult to
allow users to set their own thresholds for each of these parameters.
The thermal condition of a device on Microsoft Windows operating system is categorized as:
• OK. Device is not experiencing any thermal issues.
• Maintenance. Device requires cleaning by checking vents for blockage.
• Unknown. Unable to determine if the thermal condition of the device. This can happen if HP TechPulse is unable
to determine the thermal condition of the device.
On devices with macOS operating system, the thermal condition is categorized as:
• Critical – According to macOS, the thermal state on device is significantly impacting the performance of the
system and the device needs to cool down. Applications should reduce usage of the CPU, GPU, and any I/O to the
minimum level required for user interaction. It is recommended that the app stop using peripherals such as the
camera.
• Serious – According to macOS, the thermal state is high on device. Fans are running at maximum speed and
system. performance may be impacted. Applications should reduce usage of the CPU, GPU, and any I/O such as
networking or Bluetooth.
• Nominal – According to macOS, the thermal state is within normal limits and no corrective action is needed.
• Fair – According to macOS, the thermal state is slightly elevated, fans may be audible.
The thermal grading report:
1. Is available for both HP and non-HP devices
2. Is available for devices on macOS and Microsoft Windows operating system.
3. Includes the following tabs: Summary, and Details.
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Summary tab
No. of Devices by various thermal conditions.
Details tab
The Details tab provides additional data attributes of device along with the thermal condition.
• Device Details
• Thermal Condition. The thermal condition of the device.
• Location Level
The details tab has a default sorting order of:
1. Thermal Condition in descending order, followed by
2. Device Name in ascending order.
Thermal Events Report
The thermal events report provides detailed information of thermal crashes and hibernate events of enrolled devices.
The thermal events report:
• Is available for both HP and non-HP devices.
• Is available for devices on Apple MAC and Microsoft Windows operating system.
• Includes the following tabs: Summary, and Details.
Summary tab
The summary tab provides visualizations of the number of thermal crash events and hibernation events. You can click
on the filters to narrow down the results.
Thermal Crash Events
No. of devices experiencing crashes due to thermal events per week.
The visualization includes:
• X-axis: Week.
• Y-axis: Number of Devices.
• Color by: Number of Events.
Hibernation Events
No. of devices experiencing crashes due to thermal events per week.
The visualization includes:
• X-axis: Week.
• Y-axis: Number of Devices.
• Color by: Number of Events.
Details tab
The Details tab provides additional data attributes of device along with the thermal condition.
• Device Details
• Month
• Week
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• Event Type: Thermal ShutDown, Thermal Hibernate.
• No. Of Errors
• No. Of Errors (Range): No Events, 1-10 Events, 10+ Events.
• Location Level
Windows 10 Hardware Compatibility Report
The Windows 10 Hardware Compatibility report
• Provides information on suitability of devices for upgrade to Windows 10 operating system.
• Provides additional information of hardware health of devices.
• Checks devices against several criteria to identify devices that are compatible with Windows 10 build version
1803 or higher, and if the hardware health or performance may impede end user experience on devices after
the upgrade. Customers may consider device replacement or upgrade based on these results.
• Inclusion in the OEM list of Windows 10-compatible devices.
• HP. https://support.hp.com/ca-en/document/c05195282
• Dell. https://www.dell.com/support/article/us/en/04/sln297954/dell-computers-tested-for-windows-10- april-
2018-update-and-previous-versions-of-windows-10?lang=en
• Lenovo. https://support.lenovo.com/us/en/solutions/ht506455
• At least 4GB of RAM.
• BIOS UEFI v2.31 or above.
• At least 20GB of free disk space (strongly recommended to support OS updates after the initial upgrades).
• In addition, the report provides hardware health information for devices and identifies factors which may result
in a poor user experience if the devices are upgraded
• Includes the following tabs: Summary, and Details.
The suitability of devices for upgrade to Windows 10 (i.e. upgrade compatibility recommendation) is categorized
as:
• Upgrade Not Compatible. Devices lack one or more pre-requisites for upgrade to Windows 10 operating
system.
• Upgrade Risk. Devices are ready to be upgraded to Windows 10 operating system, however, the devices may
experience performance issues on Windows 10 operating system.
• Upgrade Compatible. Devices meet the necessary hardware specification to upgrade to Windows 10 operating
system.
• Missing Criteria. Unable to determine if devices can be upgraded to Windows 10. This can happen if the device is
missing information at present due to lack of data.
The reasons for upgrade not compatible are categorized as:
• Not on OEM list.
• Insufficient CPU speed
• Insufficient RAM size
• Insufficient HDD size
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The reasons for upgrade risk are categorized as:
• Performance Risk
• Insufficient RAM size
The reasons for missing criteria are categorized as:
• Missing HDD size info
• Missing BIOS version info
• Missing CPU speed info
Summary tab
The Summary tab provides a breakdown of devices by upgrade compatibility recommendation. The Summary tab
also includes visualization and allows to drill down results based on device model or upgrade compatibility
assessment (e.g. Compatible, etc.), or reason for assessment of non-compatibility or performance risk.
Devices with Upgrade Risks
No. of Devices by upgrade compatibility recommendation. This is a drill down visualization and at the top level, the
devices are categorized by upgrade compatibility status. Clicking on any section in the visualization, results in a drill
down to number of devices by device type by device model.
Upgrade Risk Assessment Details
No. of Devices by upgrade compatibility recommendation by reasons for not being able to upgrade.
Details tab
The Details tab provides detailed information on devices and their suitability for upgrade to Windows 10 operating
system.
• Device Details
• Recommendation. Upgrade compatibility recommendation.
• Issue Detected. Reason(s) for not being able to upgrade
• Processor. The processor found on the device.
• Free Disk Space (in GBs) - Available free disk space, expressed in gigabytes.
• Memory. The memory found on the device.
• Graphics. The graphics found on the device.
• TPM Version. The Trusted Platform Module version.
• Last Seen. Last online date of the device.
• Device Warranty Details
• Device Performance Rating. This is the "hardware health grade" for the device, expressed as Healthy, Unhealthy
or Unknown. Please see Hardware Health Monthly Summary Report for details.
• Performance Metrics. These are the components identified as problem areas for the health grade assessment.
Please see Hardware Health Monthly Summary Report for details.
• Details. Identifies how to collect more details on hardware health issues.
• Location Level
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Retail Device Inventory Reports
The retail device inventory reports are for customers who have deployed the HP Retail Peripheral Client. These
reports focus on inventory, usage, thresholds and change event analytics for barcode scanners, receipt printers,
magnetic stripe readers (MSRs), and other related retail point of sale accessories.
The Retail Device Inventory report category is not enabled by default. To enable the reports, navigate to Settings >
Preferences > Reports and toggle Retail Device Inventory Reports.
Retail - Base Unit with Peripheral Inventory Report
The Base Unit with Peripheral Inventory Reports gives a visual summary of all enrolled base unit devices with
compatible retail peripherals attached to them.
The base units are broken out by country and enables the user to understand what type of base units for point of sale
use they have in each country as well as the breakdown of retail peripherals that are connected to them. This allows
the user to understand what retail base unit devices they have in each country and the peripherals connected to them
in a concise high-level summary.
Summary tab
The summary tab shows a geographical breakdown of the base unit devices deployed world-wide. It allows the user
to hover over each country to see exact number of systems as well as density mapping to see which countries have
highest number of systems.
The user can click a specific country and have pie chart summaries break down the base unit devices by type in that
selected country as well as the peripherals connected to them by category. The user can further drill down by
selecting a base unit type to be redirected to the Details tab for those base units in the selected country.
Details tab
The details tab gives additional information on the base unit devices as well as high-level details on the number of
peripherals connected to them.
• Base Unit Name. This shows which base unit the peripheral is attached to and allows for the ability to click into
the base unit to see all the information available about it in the Devices Details page.
• Base Unit Serial
• Device Type. This is the device type for the system with the following classifications (All in One, Desktop,
Notebook, Tablet, etc.)
• Managed Peripheral Count. This is the number of compatible peripherals connected to the enrolled system.
• Model
• Operating System
• Base Unit Manufacturer
• Custom Location. User input field that can show name of store, department, etc.
• Alias Name. User input field for alias of the Base Unit device.
• Store Number
• Country
• Location Level
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Retail - Peripheral Change Report
The Peripheral Change Report gives a summary on compatible peripheral devices activity of being added or removed
from enrolled base units with details on when it happened and where.
Gives summary of peripherals that have been added/removed from base units to track device churn & rotation.
Summary tab
The Summary tab summarizes the total number of peripheral changes broken down by peripheral category. It also
summarizes the total number of changes in each month for the current period while breaking down the number of
added peripherals compared to removed peripherals.
When you click on a specific peripheral category on the pie chart, the bar chart reflects the corresponding peripheral
changes by month.
When you click on a specific peripheral category on the bar chart, the Details tab lists the corresponding peripheral
changes for the month.
Key Change Activity tab
The Key Change Activity tab lists the peripheral devices removed from the base unit and never added to a new base
unit or added back the same base unit:
• Missing or Decommissioned Peripheral
• Date Last Seen
• Days Since Last Seen
• Base Unit Last Connected To
• Store Number
• Location Level
Details tab
The Details tab give additional details on the specific peripheral devices, what base unit they are connected to,
when the peripheral event occurred, and which location it occurred at.
• Base Unit Name
• Base Unit Serial Number
• Peripheral Name. Gives details on the specific model and/or manufacturer of the peripheral
• Peripheral Serial Number
• Peripheral Category. Shows the more detailed description of the peripheral types with “Others” broken out
• Peripheral Type. High level description of what kind of peripheral it is (Scanner, MSR, Printer, and Other)
• Change Type. Whether the change was a peripheral being Added to a base unit or Removed
• Status Change Date. The date and time that the change occurred.
• Custom Location. User input field that can show name of store, department, etc.
• Store Number
• Country
• Location Level
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Retail - Peripheral Threshold Report
The Peripheral Threshold Report gives an overview of where all enrolled & supported peripherals are in terms of
reaching their lifetime expected thresholds in key usage metrics for Printers, Scanners, & MSRs.
The report utilizes the Threshold value set by the peripheral manufacturers, or the custom value the end-user can set
for specific peripheral models using the HP Retail Peripheral Agent per the User Guide
Printers tab
The Printers tab shows summary pie charts for Printed Lines Vs. Threshold & Knife Cuts VS. Threshold. This shows
where all Printers are at in terms of reaching expected lifetime thresholds from <50%, >50-<90%, >90%-<100%, &
>100% of Threshold. User can drill down into the pie chart to see details of the devices
Scanners tab
The Scanner tab shows a summary pie chart for Good Scans Vs. Threshold. This shows where all Scanners are at in
terms of reaching expected lifetime thresholds from <50%, >50-<90%, >90%-<100%, & >100% of Threshold. User
can drill down into the pie chart to see details of the devices
Magnetic Strip Readers tab
The Magnetic Strip Readers tab shows a summary pie charts for Good Reads Vs. Threshold. This shows where all
Magnetic Strip Readers are in terms of reaching expected lifetime thresholds from <50%, >50-<90%, >90%-<100%,
& >100% of Threshold. User can drill down into the pie chart to see details of the devices
There is an MSR Performance bar chart that summarizes where each MSR is at in terms of Good Reads vs. Bad Reads
to indicate these devices’ performance. This ranges from Great >98% Good Reads, Good 95-98%, Okay 90-95% &
Poor <90%. User can drill down into the chart for more details on devices
.
Details tab
The Details tab gives additional details on the specific peripheral devices’ usage & thresholds
• Base Unit Name
• Base Unit Serial Number
• Peripheral Category. Shows the more detailed description of the peripheral types with the “other” type shown
as their true category (Cash Drawer, Line Display, etc.)
• Peripheral Serial Number
• Peripheral Name
• No. of Paper Cuts
• No. of Paper Cuts Threshold
• Percentage of Paper Cuts Threshold Met
• No. of Receipt Line Printed
• No. of Receipt Lines Printed Threshold
• Percentage of Receipt Lines Printed Threshold Met
• No. of Good Scans
• No. of Good Scans Threshold
• Percentage of Good Scans Threshold Met
• No. of Good Reads
• No. of Bad Reads
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• Percentage of Good Reads
• No. of Good Reads Threshold
• Percentage of Good Reads Threshold Met
• Store Number
• Location Level
Retail - Peripheral Inventory Report
The Retail Peripheral Inventory Report helps users in retail and hospitality environment better track their fleet of
compatible peripheral devices connected to enrolled base units. It enables IT managers to have visibility on what
peripherals they have, where they are, what they are connected to, their firmware versions, and serial number.
It displays the peripheral IT estate by main peripheral type (Printer, Scanner, MSR, Other) in the summary tab with the
ability to drill down into each type for more details on the peripherals and their connected base unit. The reports give
the ability to answer questions such as which receipt printer models have been deployed across the fleet or which
specific base units have a 2x20 Customer Facing Display connected to them.
Summary tab
The summary tab provides a visualization of the peripherals in fleet by type in a pie chart. It details what number of
peripherals are in each category and can be drilled down by clicking into each category to be directed to the details
page for a specific peripheral category.
Details tab
The details tab provides additional detailed information on the peripherals in the fleet as well as the base units they
are connected to.
• Base Unit Name. This shows which base unit the peripheral is attached to and allows for the ability to click into
the base unit to see all the information available about it in the Devices Details page
• Base Unit Serial
• Base Unit Manufacturer
• Model
• Operating System
• Last Seen
• Base Unit Enrolled Date
• Peripheral Name. Gives details on the specific model and/or manufacturer of the peripheral
• Peripheral Serial Number
• Peripheral Category. Shows the more detailed description of the peripheral types with the “other” type shown
as their true category (Cash Drawer, Line Display, etc.)
• Peripheral Type. High level description of what kind of peripheral it is broken into four types (Scanner,
• MSR, Printer, and Other)
• Custom Location. User input field that can show name of store, department, etc.
• Alias Name. User input field for alias of the Base Unit device.
• Store Number
• Firmware Version
• Country
• Location Level
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Retail - Peripheral Usage Statistics Report
The Peripheral Usage Statistics Reports gives a detailed breakdown of overall usage across all compatible peripherals
connected to enrolled base units with more in-depth overviews for the Printer, Scanner, and Magnetic Stripe Reader
peripheral types.
This enables users to understand and analyze peripheral usage to make better informed decisions to improve retail
operations and device utilization.
Summary tab
All Peripherals
The All Peripherals summary tab gives a summary of which stores have the highest level of total usage over the
device’s lifetime. It gives an overview of a health check for the attached retail peripherals were successfully detected
and how many were not successfully detected in a historical summary. A summary of the total power-on hours
across all stores is shown by month is a historical summary.
Printers
The Printers summary tab overviews key usage metrics of Receipt Printers including paper cuts and lines printed. The
first summary chart gives the top ten printers with the highest level of lifetime usage with the ability to drill down into
specific printers for more details. The Y-axis details the number of Printed Lines and the X-axis displays the printer’s
serial number.
The next 2 charts show historical month over month breakdowns of key usage metrics across all Printers. The first
chart is focused on Total Printed Lines & the second on Total Paper Cuts.
Scanners
The Scanners summary tab overviews key usage metrics of Barcode Scanners with the total number of good scans.
The first summary chart gives the top ten Scanners with the highest level of lifetime usage and the ability to drill
down into specific Scanners for more details. The Y- axis details the number of Total Good Scans and the X- Axis
displays the Scanner’s serial number.
The next chart shows historical month over month breakdowns of the Total Good Scans across all Scanners.
Magnetic Stripe Readers
The Magnetic Stripe Readers summary tab overviews key usage metrics of MSRs with the Total Good Reads. The first
Summary gives the top ten MSRs with the highest level of lifetime usage and the ability to drill down into specific
MSRs for more details. The Y-axis details the number of Total Good Reads and the X-axis displays the MSRs serial
number.
The next chart shows historical month over month breakdowns of the Total Good Reads & Total Bad Reads across all
MSRs.
Details tab
Th detail tab gives additional information on the peripheral devices including usage information, model details,
and information on the base units they are connected to.
• Base Unit Name
• Base Unit Serial Number
• Peripheral Category. Shows the more detailed description of the peripheral types with the “other” type shown
as their true category (Cash Drawer, Line Display, etc.)
• Peripheral Serial Number
• Peripheral Name
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• Check Health Status. Status on the peripheral devices being successfully detected.
• Check Health Status Extended
• Power-On Hours. Total power-on hours for the device
• Paper Cuts. Total number of Paper Cuts for the Printer. Will show as 0 for devices if not applicable.
• Receipt Lines Printed Count. Total number of Receipt Lines Printed for Printers. Will show as 0 for devices it is
not applicable.
• Good Scan Count. Total number of Good Scans for Scanners. Will show as 0 for devices when not applicable.
• Good Read Count. Total number of Good Reads for MSRs. Will show as 0 for devices when not applicable.
• Bad Read Count
• Total Read Count
• Store Number
• Data Collected On. Date last usage details were collected on from peripherals.
• Location Level
Incident Resolution Report
The incident Resolution report:
Provides information on:
• Incident Burndown Rate (i.e. the number of open vs. closed incidents),
• Average Incident Initial Response Time (i.e. The time taken to respond to an incident, averaged across incident
types and subtypes by week), and
• Average Incident Closure Time on a weekly basis (i.e. the time taken to close an incident, averaged across
selected incident types and subtypes by week.
• Includes only system generated incidents. User escalated incidents created in ServiceNow via the HP TechPulse
Incident Integration service are not included until the incident is assigned to a device in HP TechPulse.
• Includes the following tabs: Summary and Details.
Summary tab
The Summary tab shows Incident Burndown and Incident Response and Closure Time(s) visualization.
Incident Burndown
The visualization includes:
• X-axis: Week.
• Y-axis: The number of Incidents.
• Color by: Incident Status.
The visualization is sorted based on the earliest to latest week (from left to right).
Incident Response and Closure Time(s)
The visualization includes:
• X-axis: Week.
• Y-axis: Average Incident Initial Response Time and Average Incident Closure Time.
• Color by: Average Initial Incident Response Time and Average Incident Closure Time.
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The visualization is sorted based on the earliest to latest week (from left to right).
Details tab
The Details tab provides additional information on incidents, incident resolution metrics and the devices
experiencing the incidents.
• Week.
• ID. The incident ID associated with the incident.
• Type. The type of incident.
• Subtype. The subtype of the incident.
• Created On. The date the incident is created.
• Priority. The priority of the incident.
• Status. The Status of the incident
• Device Details
• Device Warranty Details
• Initial Incident Response Time (hrs.).
• Incident Closure Time (hrs.)
• Location Level
The details tab has a default sorting order of:
• Week in descending order, followed by
• Type in ascending order, followed by
• Subtype in ascending order, followed by
• Created On in ascending order, followed by
• Status in descending order, followed by
• Device Serial Number in ascending order.
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Network – Wireless Networking Card Inventory
The Wireless Networking Card Inventory report:
• Provides details of the types of physical wireless network adapters that are in use on the enrolled devices:
o Wireless 80211: The network interface uses a wireless LAN connection (IEEE 802.11 standard)
o Wman: The network interface uses a mobile broadband interface for WiMax devices.
o Wwanpp: The network interface uses a mobile broadband interface for GSM-based devices
o Wwanpp2: The network interface uses a mobile broadband interface for CDMA-based devices
• Provides insights to what wireless generation the network cards across a fleet are capable of supporting.
• Provides insights into the device types across a fleet that support multiple wireless network cards types: WLAN
and WWAN types
• Provides latest wireless adapter driver critiality across their fleet: Routine vs Critical updates
• Is available to all HP TechPulse roles.
• Includes Summary and Details tabs.
Summary tab
By Network Adapter
The visualization includes:
• X-axis: Number of devices
• Y-axis: Network adapter product name
• Color by: Network interface type (WLAN, WWAN)
The visualization is sorted based on number of devices. Clicking any section of the bar chart results in a drill-down
view of the devices for the selected category.
By Device Model
The visualization includes:
• X-axis: Number of devices
• Y-axis: Device model
• Color by: Network interface type (WLAN, WWAN)
The visualization is sorted based on number of devices. Clicking any section of the bar chart results in a drill-down
view of the devices for the selected category.
By Network Type
Each section of the donut chart shows the number devices for each network interface type.
Clicking on any section of the donut chart results in a drill-down view of the devices for the selected category.
Details tab
The Details tab provides additional information on the devices and the network cards.
• Device Details
• Date Time: Date/time of the network information
• Name: Name of the network adapter
• Description: Description of the network adapter
• Type: Network interface type
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• Manufacturer: Name of the network adapter’s manufacturer
• Network Connection ID: Name of the network connection as it appears in the Network Connections Control
Panel Program.
• Physical Adapter: Indicates whether the adapter is a physical or a logical adapter
• Adapter Type: Description of type of adapter
• Product Name: Product name of the network adapter
• Latest Driver Criticality: Driver criticality of the network interface – Routine, Critical, Unknown
• Location Level
Performance - Value Reminder Email Report
The Value Reminder Email report:
• Is available for users with the Customer Success Manager role.
• Provides Information on your current company’s weekly performance across the fleet in the categories of:
o Productivity: The Productivity score for your company indicates the areas that combine to make your
device experience optimal for your users.
o Adoption: The Adoption score for your company indicates how many devices are enrolled vs how many
seats you are entitled.
o Device health: The Device Health score for your company indicates the devices that need to be replaced vs
devices in good health.
o Security: The Security score for your company indicates the devices that are vulnerable to security issues
vs healthy devices.
• Sends a reminder email to highlight the value added by TechPulse at a glance. The email, sent to account
owners and others if specified, includes information on how to improve the lowest scoring category as well as a
link to view additional details.
• Includes the following tabs: Productivity, Security, Device Health, Adoption, and Recommendations.
Productivity tab
The Productivity tab shows productivity trend and KPI visualizations which provides a breakdown of productivity score
in the current company compared to the average customer.
Productivity Score
The experience visualization includes:
• X-axis: Week.
• Y-axis: Productivity score.
• Color by: Current customer vs average.
Key Performance Indicators
The KPI visualization includes:
• X-axis: Indicator Value.
• Y-axis: Performance Indicator.
• Color by: Score.
Security tab
The Security tab shows number of devices not complaint and compliance status trend and KPI visualizations.
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No. of Devices Not Complaint and Compliance Status
The experience visualization includes:
• X-axis: Week.
• Y-axis: Compliance Score.
• Color by: Current customer vs average.
Key Performance Indicators
The KPI visualization includes:
• X-axis: Indicator Value.
• Y-axis: Performance Indicator.
• Color by: Score.
Device Health tab
The Device Health tab shows the health score trend and health summary visualizations.
Device Health Score
The health trend visualization includes:
• X-axis: Week.
• Y-axis: Health Score.
• Color by: Current customer vs average.
Device Health Summary
The KPI visualization includes a doughnut chart of fleet health colored by health status.
Adoption tab
The Adoption tab shows adoption score and total number of devices enrolled visualizations.
Adoption Score
The adoption score visualization includes:
• X-axis: Week.
• Y-axis: Adoption Score.
• Color by: Current customer vs average.
Total No. Of Devices Enrolled
The Total No. Of Devices Enrolled visualization provides a doughnut chart of the total number of devices in the fleet
colored by enrollment status.
Recommendations tab
The Recommendations tab shows the best reports, remediations, and recommendations to improve the performance
categories that are indicated in the Value Reminder Email.
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Company Security Compliance Report
Company Security Compliance - Monthly Summary Report
HP TechPulse monitors antivirus protection and firewall protection compliance status in real-time by detecting all
antivirus and firewall protection applications that are registered with Microsoft Windows operating system. The
company security compliance monthly summary report provides company-wide monthly trends on the compliance
status of antivirus and firewall endpoint protection (i.e. the compliance type) across all devices within a company.
Each of these compliance types have compliance status and they are categorized as:
• Compliant. The antivirus and/or firewall protection is enabled on the device.
• Not Compliant. The antivirus and/or firewall protection is disabled on the device.
• Not Monitored. The antivirus and/or firewall protection is not monitored on the device.
Each of these compliance types have two distinct metrics and are first calculated for an individual device and then
rolled up across all devices within a company:
Time (hrs). The amount of time (in hours) a device within a company spends in each compliance status (e.g.,
Compliant, Not Compliant, Not Monitored) within a given month.
• The time is calculated based on the difference between each of the compliance status categories. E.g.,, in any
given month, if on day 1 at time 8:00 AM the antivirus protection on a device is disabled, and on the same day 1
at time 8:15 AM the antivirus protection on the same device is enabled, then the Time(hrs) for the device in Not
Compliant status category is 0.25 hours and the remainder of the time is considered in the Compliant status
category.
• The Time(hrs) is calculated based on a 24-hour time-period. E.g.,, in any given month, if on day 1 at time 8:00
AM the antivirus protection on a device is disabled; and then the devices goes offline at 10:00 AM on the same
day 1; and then the device comes online on day 3 at 10:00 AM, and then the antivirus protection is enabled on
day 3 at 11:00 AM, then the Time (hrs) for the device in Not Compliant status category is considered from day 1
8:00 AM to day 3 11:00 AM (i.e. 49 hours) and the remainder of the time is considered in the Compliant status
category.
• A device that is not seen online for 5 consecutive days is automatically categorized as Not Monitored, till the
time the device comes online.
No. of Devices. The number of unique devices within a company that are in any of the compliance status categories
(e.g., Compliant, Not Compliant, Not Monitored), in any given month. In any given month, a device can be in all
compliance status categories. For example, in any given month, if on day 1 at time 8:00 AM the antivirus protection on
the device is disabled, and on the same day 1 at time 8:15 AM the antivirus protection on the device is enabled, then
the device is counted in both compliant and not compliant compliance status categories in the month. Additionally, if
the same device moves back and forth between various compliance status categories multiple times in any given
month, the device is still counted only once in each of the compliance status categories. A device that is not seen
online for 5 consecutive days is automatically categorized as Not Monitored, till the time it comes online.
The Company Security Compliance Monthly Summary report:
• Is available for both HP and non-HP devices
• Is applicable to devices that have Microsoft Windows operating system.
• Includes the following tabs: Endpoint Protection, and Details.
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Summary tab
The summary tab includes a visualization each for each compliance type – antivirus protection and firewall
protection.
The visualization includes:
• X-axis: Month.
• Y-axis: Time (hrs.) and No. of Devices.
• Color by: Compliance Status.
The visualization is sorted based on the earliest to latest month (from left to right).
Details tab
The Details tab provides endpoint protection security compliance information in a tabular format.
• Month.
• Compliance Type.
• Compliance Status.
• No. of Devices. The number of unique devices within a company that are in any of the compliance status
categories (e.g., Compliant, Not Compliant, Not Monitored), in any given month.
• Total Time. The total time across all devices that were found enrolled within a company within a given month.
• Time (hrs.). The amount of time all the devices within a company spent in each compliance status (e.g.,
Compliant, Not Compliant, Not Monitored) within a given month.
• Time %. Time (hrs.) / Total Time (for any given month, compliance type and compliance status category)
• Location Level
The details tab has a default sorting order of:
1. Month in ascending order, followed by
2. Compliance Type in ascending order, followed by
3. Compliance Status in descending order.
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Company Security Compliance - 24 Hour Summary Report
HP TechPulse monitors antivirus protection and firewall protection compliance status in real-time by detecting all
antivirus and firewall protection applications that are registered with Microsoft Windows operating system. The
company security compliance 24-hour summary report provides company-wide status on the compliance status of
antivirus and firewall endpoint protection (i.e. the compliance type) across all devices within a company during the
previous twenty-four hours.
Each of these compliance types have compliance status and they are categorized as:
• Compliant. The antivirus and/or firewall protection is enabled on the device.
• Not Compliant. The antivirus and/or firewall protection is disabled on the device.
• Not Monitored. The antivirus and/or firewall protection is not monitored on the device.
Each of these compliance types have two distinct metrics and are first calculated for an individual device and then
rolled up across all devices within a company:
Time. The amount of time (in hours) a device within a company spends in each compliance status (e.g., Compliant, Not
Compliant, Not Monitored) within the previous twenty-four hours.
• The time (hrs.) is calculated based on the difference between each of the compliance status categories. For
example, during the previous twenty-four hours, if at time 8:00 AM the antivirus protection on a device is
disabled, and then enabled at time 8:15 AM the antivirus protection on the same device is enabled, then the
Time(hrs.) for the device in Not Compliant status category is 0.25 hours and the remainder of the time is
considered in the Compliant status category.
• The Time (hrs.) is calculated based on a twenty-four-hour time-period. For example, during the previous
twenty-four hours, if at 8:00 AM the antivirus protection on a device is disabled; and then the device goes
offline at 10:00 AM; the Time (hrs.) for the device in Not Compliant status category is considered from 8:00 AM
to midnight (i.e., sixteen hours) and the remainder of the time is considered in the Compliant status category.
• A device that is not seen online for five consecutive days is automatically categorized as Not Monitored, till the
time the device comes online.
No. of Devices. The number of unique devices within a company that are in any of the compliance status categories
(e.g., Compliant, Not Compliant, Not Monitored), in any given month. During the previous twenty-four hours, a device
can be in all compliance status categories. For example, during the previous twenty-four hours at time 8:00 AM the
antivirus protection on the device is disabled, and at time 8:15 AM the antivirus protection on the device is enabled,
then the device is counted in both compliant and not compliant compliance status categories in the month.
Additionally, if the same device moves back and forth between various compliance status categories multiple times
during the previous twenty-four hours, the device is still counted only once in each of the compliance status
categories. A device that is not seen online for five consecutive days is automatically categorized as Not Monitored, till
the time it comes online.
The Company Security Compliance 24 Hour Summary report:
• Is available for both HP and non-HP devices
• Is applicable to devices that have Microsoft Windows operating system.
• Includes the following tabs: Summary, and Details.
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Summary tab
The summary tab includes a visualization each for each compliance type – antivirus protection and firewall
protection.
The visualization includes:
• X-axis: Month.
• Y-axis: Time (hrs.) and No. of Devices.
• Color by: Compliance Status.
The visualization is sorted based on the earliest to latest month (from left to right).
Details tab
The Details tab provides endpoint protection security compliance information in a tabular format.
• Device Details
• Month.
• Compliance Type.
• Compliance Status.
• No. of Devices. The number of unique devices within a company that are in any of the compliance status
categories (e.g., Compliant, Not Compliant, Not Monitored), during the previous twenty-four hours.
• Total Time. The total time across all devices that were found enrolled within a company during the previous
twenty-four hours.
• Time (hrs.). The amount of time all the devices within a company spent in each compliance status (e.g.,
Compliant, Not Compliant, Not Monitored) during the previous twenty-four hours.
• Time %. Time (hrs.) / Total Time (for any given month, compliance type and compliance status category).
• No. of Not Compliant Instances.
• Location Level
The Details tab has a default sorting order of:
1. Compliance Type in ascending order, followed by
2. Compliance Status in descending order.
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Device Security Compliance Report
Device Security Compliance - Monthly Summary Report
HP TechPulse monitors antivirus protection and firewall protection compliance status in real-time by detecting all
antivirus and firewall protection applications that are registered with Microsoft Windows operating system. The device
security compliance monthly summary report provides monthly trends on the compliance status of antivirus and
firewall endpoint protection (i.e. the compliance type) for each device within a company.
Each of these compliance types have compliance status and they are categorized as:
• Compliant. The antivirus and/or firewall protection is enabled on the device.
• Not Compliant. The antivirus and/or firewall protection is disabled on the device.
• Not Monitored. The antivirus and/or firewall protection is not monitored on the device.
Each of these compliance types have two distinct metrics and are first calculated for an individual device and then
rolled up across all devices within a company:
Time. The amount of time (in hours) a device within a company spends in each compliance status (e.g., Compliant, Not
Compliant, Not Monitored) within a given month.
• The time (hrs) is calculated based on the difference between each of the compliance status categories. For
example, in any given month, if on day one at 8:00 AM the antivirus protection on a device is disabled, and on
the same day one at 8:15 AM the antivirus protection on the same device is enabled, then the Time (hrs) for the
device in Not Compliant status category is 0.25 hours and the remainder of the time is considered in the
Compliant status category.
• The Time (hrs) is calculated based on a twenty-four-hour time-period. For example, in any given month, if on
day one at 8:00 AM the antivirus protection on a device is disabled; and then the device goes offline at 10:00 AM
on the same day one; and then the device comes online on day three at 10:00 AM, and then the antivirus
protection is enabled on day three at 11:00 AM, then the Time (hrs) for the device in Not Compliant status
category is considered from day one at 8:00 AM to day 3 at 11:00 AM (i.e. 49 hours) and the remainder of the
time is considered in the Compliant status category.
• A device that is not seen online for five consecutive days is automatically categorized as Not Monitored, till the
time the device comes online.
No. of Instances. The number of times (i.e. instances), that devices within a company are in any of the compliance
status categories (e.g., Compliant, Not Compliant, Not Monitored), in any given month. In any given month, a device
can be in all compliance status categories. For example, in any given month, if on day one at 8:00 AM the antivirus
protection on the device is disabled, and on the same day one at 8:15 AM the antivirus protection on the device is
enabled, then the device is counted in both compliant and not compliant compliance status categories in the month.
Additionally, if the same device moves back and forth between various compliance status categories multiple times in
any given month, the device is counted multiple times in each of the compliance status categories. A device that is not
seen online for five consecutive days is automatically categorized as Not Monitored, till the time it comes online.
The Device Security Compliance Monthly Summary report:
• Is available for both HP and non-HP devices.
• Is applicable to devices that have Microsoft Windows operating system.
• Includes the following tabs: Endpoint Protection, and Details.
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