HP Stream x360 Maintenance and Service Guide
HP Stream x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Atom, Celeron, and
Intel are trademarks of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies. SD Logo is a
trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2014
Document Part Number: 793705-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display ................................................................................................................................................................... 6
Changing your notebook to an entertainment stand ......................................................................... 7
Changing your notebook to a tablet ................................................................................................... 7
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Speakers .............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Keys ................................................................................................................................................... 10
Service label and PCID label ................................................................................................................................ 11
Service label ...................................................................................................................................... 11
PCID label ........................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components ............................................................................................................................. 13
Display assembly subcomponents ..................................................................................................................... 17
Mass storage devices .......................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 19
Sequential part number listing ........................................................................................................................... 19
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ........................................................................................................................................ 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ....................................................................................................... 24
Packaging and transporting guidelines ......................................................................... 25
Workstation guidelines ................................................................................ 25
v
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures ................................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
USB board .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 33
WWAN module ................................................................................................................................... 35
Power button board .......................................................................................................................... 37
Speakers ............................................................................................................................................ 38
Battery ............................................................................................................................................... 40
TouchPad ........................................................................................................................................... 42
Power connector cable ...................................................................................................................... 43
System board .................................................................................................................................... 44
Display assembly .............................................................................................................................. 47
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating the BIOS ................................................................................................................................................ 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 57
7 Specifications ............................................................................................................................................. 58
Computer specifications ...................................................................................................................................... 58
8 Backup and recovery .................................................................................................................................... 59
Backing up your information ............................................................................................................................... 59
Performing a system recovery ............................................................................................................................ 59
Recovery from external media ......................................................................................................... 59
Using Windows Refresh or Windows Reset ...................................................................................... 60
9 Power cord set requirements ........................................................................................................................ 61
Requirements for all countries ........................................................................................................................... 61
Requirements for specific countries and regions ............................................................................................... 62
10 Recycling .................................................................................................................................................. 64
Index ............................................................................................................................................................. 65
vi
1 Product description
Category Description
Product Name HP Stream x360 Convertible PC
Processor Intel® Celeron® N2840 processor (up to 2.58 GHz, 2 MB L2, 1333 MHz, dual core)
Chipset Intel Atom™
Graphics Internal graphics:
Intel HD Graphics
Support for DX11
Support for HD playback, streaming, and recording @ 720p 30fps
Panel 11.6 in [29.5 cm] (1366×768), high-definition (HD), white light emitting diode (WLED), AntiGlare,
flat panel TouchScreen with MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness:
200 nits (cd/m
Supports low-voltage differential signaling (LVDS) (co-layout with eDP1.3+PSR)
Memory On-board system memory
Support for DDR3L-1333 MHz (DDR3L-1600 MHz downgrade to DDR3L-1333 MHz)
2
)
Supports up to 2 GB max on-board system memory (2048 MB (256 MB × 16 x 4pcs))
Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only
Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed (no tilt), with
Ethernet Integrated 10/100 network interface card (NIC)
Sensor Sensor Hub (Accelerometer + Gyroscope + e-Compass)
Wireless Compatible with Miracast-certified devices
Integrated wireless local area network (WLAN) options by way of wireless module; 1 antenna
Integrated wireless wide area network (WWAN) options by way of wireless module; 2 antennas
activity light
Dual array Digital Microphones with appropriate software - beam forming, echo cancellation,
noise suppression
DTS Studio Sound
Dual Speakers support 25 mm x 14 mm speaker
Co-layout with Giga-LAN
Support Assistant GPS
Support for the following WLAN format:
●
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth® 4.0 HMC Combo Adapter
Support for the following WWAN format:
●
HP hs3110 HSPA+ Mobile Broadband Module
SIM card slot (user accessible)
1
Category Description
External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.
SIM slot
Ports
Keyboard/pointing devices 97% size, textured, island-style keyboard (no numerical keypad)
Power requirements 1 meter length power cord
●
AC adapter: HP Smart pin plug (4.5 mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
●
HDMI: v. 1.4a, supporting up to 1080p, 1920×1080 at 60 Hz
●
RJ-45/Ethernet
●
(1) USB 3.0
●
(2) USB 2.0
●
VGA (Dsub 15 pin) supporting 1920×1200 external resolution at 60 Hz, hot plug/unplug and
auto-detection for correct output to wide-aspect versus standard aspect video
Touchpad requirements:
HP Imagepad - Clickpad with image sensor
Taps enabled as default
Multitouch gestures enabled
Support for PS/2 and SMB interface
Support for Windows 8.1 Modern TouchPad Gestures
AC adapter with localized cable plug support
Support for the following AC adapter:
●
45 W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) (not for
India/People’s Republic of China)
Embedded 3 cell, 43 Wh, prismatic battery
Security Security cable lock slot
Operating system Preinstalled:
●
Windows 8.1 (WIMBoot)
Serviceability End user replaceable parts:
●
AC adapter
2 Chapter 1 Product description
2 External component identification
Right side
Component Description
(1)
(2)
(3)
(4)
(5)
(6)
(7) AC adapter/battery light
SIM slot (select models only) Supports a wireless subscriber identity module (SIM).
Memory card reader Reads optional memory cards that store, manage, share, or
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
HDMI port Connects an optional video or audio device, such as a high-
RJ-45 (network) jack/status lights Connects a network cable.
access information.
To insert a card, hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then push in on
the card until it is firmly seated.
To remove a card, press in on the card it until it pops out.
external drive, printer, scanner or USB hub.
external drive, printer, scanner or USB hub.
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
(8)
Power connector Connects an AC adapter.
Right side 3
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)
(3) Power light
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the power
button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(4)
(5)
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
Audio-out (headphone)/Audio-in (microphone)
jack
4 Chapter 2 External component identification
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(6)
Volume up/down button Controls speaker volume.
To decrease speaker volume, press the – edge of the button.
To increase speaker volume, press the + edge of the button.
Left side 5
Display
Component Description
(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
(5) WLAN antenna* Sends and receives wireless signals to communicate with wireless
(6) Windows button Returns you to the Start screen from an open app or the Windows
(7) Internal display switch Turns off the display and initiates Sleep if the display is closed while
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
local area networks (WLANs).
desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
6 Chapter 2 External component identification
Your computer can function as a classic notebook, and in addition, the display can be rotated so that the
computer transforms into an entertainment stand or a tablet.
Changing your notebook to an entertainment stand
To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).
Changing your notebook to a tablet
To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush
with the computer bottom (360 degrees).
Display 7
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
Speakers
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Component Description
Speakers (2) Produce sound.
8 Chapter 2 External component identification
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Top 9
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the b key, the spacebar, or the esc key.
(3)
(4) Action keys Execute frequently used system functions.
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
10 Chapter 2 External component identification
Service label and PCID label
Service label
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service label.
●
Serial number (s/n) (1). This is an alphanumeric identifier that is unique to each product.
●
Part number/Product number (p/n) (2). This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
●
Warranty period (3). This describes the duration (in years) of the warranty period for the computer.
●
Model (4). This is the alphanumeric identifier used to locate documents, drivers, and support for the
computer.
Service label and PCID label 11
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer The PCID lable is located inside the bottom
case.
Windows 8 models
Non-Windows 8 models
12 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
http://partsurfer.hp.com, select your country or region, and then
Computer major components 13
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly (11.6 in [29.5 cm], AG, SVA, LED TouchScreen) (includes webcam/
microphone module):
With WLAN and WWAN support 794293-001
With WLAN support 794294-001
The display assembly is also spared at the subcomponent level. See
subcomponents on page 17.
(2) Top cover (includes keyboard)
For use in Belgium 794301-A41
For use in Bulgaria 794301-261
For use in Canada 794301-DB1
For use in the Czech Republic and Slovakia 794301-FL1
For use in Denmark, Finland, and Norway 794301-DH1
For use in France 794301-051
For use in Germany 794301-041
For use in Greece 794301-151
For use in Israel 794301-BB1
For use in Italy 794301-061
Display assembly
For use in Latin America 794301-161
For use in the Netherlands 794301-B31
For use in Portugal 794301-131
For use in Romania 794301-271
For use in Russia 794301-251
For use in Saudi Arabia 794301-171
For use in Slovenia 794301-BA1
For use in Spain 794301-071
For use in Switzerland 794301-BG1
For use in Turkey 794301-141
For use in the United Kingdom 794301-031
(3) Power button board (includes cable) 755733-001
(4) TouchPad (includes bracket and cable) 794302-001
(5) Power connector cable 755727-001
(6) Speaker Kit (includes left and right speakers and cable) 794298-001
(7) System board (includes replacement thermal material):
Intel Celeron N2840 processor, 2 GB memory, 32G eMMC, no WWAN support ,and the
Windows 8.1 Standard operating system (includes replacement thermal material)
794299-501
Computer major components 15
Item Component Spare part number
Intel Celeron N2840 processor, 2 GB memory, 32G eMMC, WWAN support, and the
Windows 8.1 Standard operating system (includes replacement thermal material)
(8) Thermal plate (not spared)
(9) WLAN module:
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 HMC Combo Adapter 753076-005
(10) WWAN module:
HP hs3110 HSPA+ Mobile Broadband Module 748599-005
(11) Embedded 3 cell prismatic battery pack, 43 Wh, 3.82 Ah 787520-005
(12) USB board (includes cable) 755734-001
(13) Bottom cover
Without WWAN support 794288-001
With WWAN support 794289-001
794300-501
16 Chapter 3 Illustrated parts catalog
Loading...