HP Stream PC 14-ax1, Stream PC 14-cb1, Stream PC 14t-ax100, Stream PC 14t-cb100 Maintenance And Service Manual
HP Stream Laptop PC 14
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Celeron are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L19440-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Button .................................................................................................................................................. 9
Special keys ....................................................................................................................................... 10
Action keys ........................................................................................................................................ 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Rubber Kit ............................................................................................................................................................ 16
Display assembly components ............................................................................................................................ 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Electrostatic discharge damage .......................................................................................................................... 20
Packaging and transporting guidelines .............................................................................................................. 21
Workstation guidelines ........................................................................................................................................ 21
Equipment guidelines .......................................................................................................................................... 22
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Component replacement procedures .................................................................................................................. 23
Bottom cover ..................................................................................................................................... 24
Battery ............................................................................................................................................... 25
Memory module ................................................................................................................................ 26
v
WLAN module .................................................................................................................................... 27
RTC battery ........................................................................................................................................ 29
Heat sink ............................................................................................................................................ 30
Speakers ............................................................................................................................................ 32
System board .................................................................................................................................... 33
TouchPad ........................................................................................................................................... 35
Display assembly ............................................................................................................................... 37
Power button board .......................................................................................................................... 43
Power connector cable ...................................................................................................................... 44
Keyboard/top cover ........................................................................................................................... 45
6 Using Setup Utility (BIOS) ............................................................................................................................. 46
Starting Setup Utility (BIOS) ................................................................................................................................ 46
Updating Setup Utility (BIOS) .............................................................................................................................. 46
Determining the BIOS version ........................................................................................................... 46
Downloading a BIOS update .............................................................................................................. 47
7 Backing up, restoring, and recovering ........................................................................................................... 48
Using Windows tools for backing up, restoring, and recovering your computer ............................................... 48
Creating backups ............................................................................................................................... 48
Restoring and recovering .................................................................................................................. 48
Creating HP Recovery media (select products only) ........................................................................................... 49
Using HP Recovery Manager to create recovery media .................................................................... 49
Before you begin ............................................................................................................. 49
Creating the recovery media ........................................................................................... 50
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 50
Restoring and recovery ........................................................................................................................................ 50
Restoring, resetting, and refreshing using Windows tools .............................................................. 50
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 50
Recovering using HP Recovery Manager ........................................................................................... 51
Recovering using the HP Recovery partition (select products only) ................................................ 51
Recovering using HP Recovery media ............................................................................................... 52
Changing the computer boot order ................................................................................................... 52
Removing the HP Recovery partition (select products only) ............................................................ 52
8 Using HP PC Hardware Diagnostics ................................................................................................................ 53
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 53
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 53
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 54
vi
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 54
Installing HP PC Hardware Diagnostics Windows ............................................................................. 54
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 54
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 55
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 55
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 55
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only)
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 56
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 56
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 56
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 56
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 56
9 Specications .............................................................................................................................................. 58
Computer specications ...................................................................................................................................... 58
35.56-cm (14.0-in), HD display specications .................................................................................................... 59
..................................................................................................... 55
10 Power cord set requirements ...................................................................................................................... 60
Requirements for all countries ............................................................................................................................ 60
Requirements for specic countries and regions ................................................................................................ 60
11 Recycling .................................................................................................................................................. 62
Index ............................................................................................................................................................. 63
vii
viii
1 Product description
Category Description
Product Name HP Stream Laptop PC
Model numbers (Windows 10): 14-ax1XX
Model numbers (Windows 10S): 14-cb1XX
CTO model number (Windows 10): 14t-ax100
CTO model number (Windows 10S): 14t-cb100
Processor Intel Celeron® N4000 (1.1 GHz, turbo up to 2.6 GHz), 2400 MHz/4 MB L2 cache), Dual SDP, 4.8 W
Graphics Internal graphics
Intel UHD Graphics 600
Support for DX12, HD decode, and HDMI
Panel 16:9 ultra-wide aspect ratio
14.0-in, high-denition (HD)(1366×768), BrightView, light-emitting diode (LED), SVA, slim 3.0
mm, eDP, 220 nits
14.0-in, full high-denition (FHD)(1920×1080), BrightView, light-emitting diode (LED), UWVA,
slim-at 3.0 mm, eDP, 220 nits
Memory On-board system memory
DDR4-2400MHz single channel support
Supports up to 2 GB maximum on-board system memory
One SODIMM slot-non-accessible/non-upgradeable
DDR4-2400MHz single channel support
Supports up to 4 GB maximum system memory
Hard drive eMMC conguration
64 MB
32 MB
Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive
Camera and microphone HP Webcam: VGA camera - indicator light, USB 2.0, 640×480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Audio Dual speakers
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
1
Category Description
Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter (nonvPro) D1
Compatible with Miracast-certied devices
External card expansion HP Multi-Format Digital Media Card Reader
Support for SD/SDHC/SDXC
Push-pull insertion/removal
Internal card expansion One M.2 card slot for WLAN
Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video
(auto adjust panel resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
High-denition multimedia interface (HDMI) v.1.4, supporting 1920×1080 at 60 Hz
USB 3.0 (2)
USB 2.0 (1)
Keyboard/pointing devices Keyboard
Full-size, textured island keyboard (no numeric keypad)
Standard keyboard > 1.5 mm travel distance
TouchPad requirements
TouchPad with image sensor
Taps enabled as default
Multitouch gestures enabled
Default on for 2-nger scroll, pinch, rotate, 2-nger click, 3-nger ick
Power requirements Battery
3-cell, 41-WHr, Li-ion battery
Battery life enhancement
AC adapter
45-W
Power cord
1 meter conventional power cord (C5)
Security Mini security cable slot
Trusted Platform Module (fTPM) 2.0
Operating system Preinstalled
2 Chapter 1 Product description
Windows 10
Windows 10 Home in S Mode (Entry)
Windows 10 Home in S Mode (Value)
Category Description
For Emerging Market (EM/SL)
Windows 10 Home Value NB EM/SL (Compact)
Windows 10 Home Entry NB EM/SL (Compact)
Serviceability End user replaceable part
AC adapter
3
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(1) AC adapter and battery light
(2) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has
reached a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
4 Chapter 2 Getting to know your computer
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) HDMI port Connects an optional video or audio device, such as a high-denition television, any
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen.
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
and provide high-speed data transfer.
and provides data transfer.
(5) Audio-out (headphone)/
Audio-in (microphone)
combo jack
(6) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
(7) Power light
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on
headphones, earbuds, or a headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it
is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The computer
shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
Left side 5
Display
Component Description
(1) Camera light On: The camera is in use.
(2) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(3) Internal microphone Records sound.
(4) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Keyboard area 7
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 Getting to know your computer
Button
Component Description
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep.
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲
Right-click the Power icon , and then select Power
Options.
Keyboard area 9
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
10 Chapter 2 Getting to know your computer
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 10.
▲
Icon Description
To use an action key, press and hold the key.
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Keyboard area 11
Bottom
Component Description
Speakers (2) Produce sound.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name
(2) Model number
12 Chapter 2 Getting to know your computer
Component
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
14 Chapter 3 Illustrated parts catalog
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