HP Stream Notebook - 14-z010ca, Stream Notebook - 14-z010nr, Stream Notebook - 14-z040wm User Manual

User Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2014

Document Part Number: 765879-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund, subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Processor configuration setting (select models only)

IMPORTANT: Select computer models are configured with an Intel® Atom® E3800 processor and a

Windows® operating system. On these models, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.

vi Processor configuration setting (select models only)

Table of contents

1 Starting right ...................................................................................................................................................... 1

Visit the HP Apps Store ........................................................................................................................ 1

Best practices ....................................................................................................................................... 1

More HP resources .............................................................................................................................. 2

2 Getting to know your computer ......................................................................................................................... 4

Locating hardware ................................................................................................................................ 4

Locating software ................................................................................................................................. 4

Identifying components ........................................................................................................................ 5

Using the action keys ......................................................................................................................... 11

Labels ................................................................................................................................................. 12

3 Connecting to a network ................................................................................................................................. 14

Connecting to a wireless network ....................................................................................................... 14

Using the wireless controls ................................................................................................ 14

Wireless button ................................................................................................. 14

Operating system controls ................................................................................ 15

Connecting to a WLAN ...................................................................................................... 15

Using HP Mobile Broadband (select models only) ............................................................ 16

Using Bluetooth wireless devices (select models only) ..................................................... 16

Connecting to a wired network—LAN (select models only) ............................................................... 16

Sharing data and drives and accessing software ............................................................................... 17

Sharing media and data across your home group network (select models only) ............................... 17

4 Enjoying entertainment features ..................................................................................................................... 19

Using a webcam (select models only) ................................................................................................ 19

Using audio ........................................................................................................................................ 19

Connecting speakers ......................................................................................................... 19

Connecting headphones .................................................................................................... 19

Connecting a microphone .................................................................................................. 20

Connecting headsets ......................................................................................................... 20

Using Beats Audio (select models only) ............................................................................ 20

Accessing Beats Audio Control Panel ............................................................... 20

Enabling and disabling Beats Audio .................................................................. 20

Using video ......................................................................................................................................... 20

Connecting video devices by using a VGA cable (select models only) ............................. 21

vii

Connecting video devices using an HDMI cable (select models only) .............................. 21

Setting up HDMI audio ...................................................................................... 22

Connecting digital display devices using a DisplayPort cable (select models only) .......... 23

Connecting Miracast-compatible wireless displays (select models only) .......................... 24

5 Navigating the screen ..................................................................................................................................... 25

Using the TouchPad and touch screen gestures ............................................................................... 25

Tap ..................................................................................................................................... 25

Two-finger scroll ................................................................................................................ 25

Two-finger pinch zoom ...................................................................................................... 26

Two-finger click .................................................................................................................. 26

Right-edge swipe ............................................................................................................... 26

Left-edge swipe ................................................................................................................. 27

Top-edge swipe and bottom-edge swipe ........................................................................... 27

One-finger slide (touch screen only) .................................................................................. 27

Using a keyboard and optional mouse ............................................................................................... 28

6 Managing power ............................................................................................................................................. 29

Initiating and exiting Sleep and Hibernation ....................................................................................... 29

Manually initiating and exiting Sleep .................................................................................. 30

Manually initiating and exiting Hibernation (select models only) ....................................... 30

Setting password protection on wakeup (exiting Sleep or Hibernation) ............................ 30

Using the power meter and power settings ........................................................................................ 31

Running on battery power .................................................................................................................. 31

Factory-sealed battery (select models only) ...................................................................... 31

User-replaceable battery (select models only) .................................................................. 32

Finding battery information ................................................................................................ 32

Conserving battery power .................................................................................................. 33

Resolving a low battery level ............................................................................................. 33

Resolving a low battery level when external power is available ........................ 33

Resolving a low battery level when no power source is available ..................... 33

Resolving a low battery level when the computer cannot exit Hibernation ....... 33

Storing a user-replaceable battery (select models only) .................................................... 33

Disposing of a user-replaceable battery (select models only) ........................................... 34

Running on AC power ........................................................................................................................ 34

Troubleshooting power problems ...................................................................................... 35

Shutting down (turning off) the computer ........................................................................................... 35

7 Maintaining your computer .............................................................................................................................. 37

Improving performance ...................................................................................................................... 37

viii

Using Disk Defragmenter ................................................................................................... 37

Using Disk Cleanup ........................................................................................................... 37

Updating programs and drivers .......................................................................................................... 37

Cleaning your computer ..................................................................................................................... 38

Cleaning procedures .......................................................................................................... 38

Cleaning the display .......................................................................................... 38

Cleaning the sides or cover ............................................................................... 39

Cleaning the TouchPad, keyboard, or mouse (select models only) .................. 39

Traveling with or shipping your computer ........................................................................................... 39

8 Securing your computer and information ........................................................................................................ 41

Using passwords ................................................................................................................................ 41

Setting Windows passwords .............................................................................................. 41

Setting Setup Utility (BIOS) passwords ............................................................................. 42

Using the fingerprint reader (select models only) ............................................................................... 42

Using Internet security software ......................................................................................................... 42

Using antivirus software ..................................................................................................... 43

Using firewall software ....................................................................................................... 43

Installing software updates ................................................................................................................. 43

Installing critical security updates ....................................................................................................... 43

Securing your wireless network .......................................................................................................... 44

Backing up your software applications and information ..................................................................... 44

Using an optional security cable lock ................................................................................................. 44

9 Using Setup Utility (BIOS) ............................................................................................................................... 45

Starting Setup Utility (BIOS) ............................................................................................................... 45

Updating the BIOS ............................................................................................................................. 45

Determining the BIOS version ........................................................................................... 45

Downloading a BIOS update ............................................................................................. 46

10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................. 47

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................................................ 47

11 Backing up, restoring, and recovering .......................................................................................................... 49

Creating recovery media and backups (select models only) .............................................................. 49

Creating HP Recovery media (select models only) ........................................................... 49

Using Windows tools ......................................................................................................... 50

Restore and recover (select models only) .......................................................................................... 50

Recovering using HP Recovery Manager (select models only) ......................................... 51

What you need to know ..................................................................................... 51

Using the HP Recovery partition (select models only) ...................................... 52

Using HP Recovery media to recover ............................................................... 52

Changing the computer boot order ................................................................... 52

12 Specifications ................................................................................................................................................ 53

Input power ......................................................................................................................................... 53

Operating environment ....................................................................................................................... 54

13 Electrostatic Discharge ................................................................................................................................. 55

Index ................................................................................................................................................................... 56

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer and about where to find additional HP resources.

Visit the HP Apps Store

The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.

IMPORTANT: You must be connected to the Internet to access the HP Apps Store.

To view and download an app:

1. From the Start screen, select the Store app.

2. Select HP picks to view all the available apps.

NOTE: HP picks is available in select countries only.

3. Select the app you want to download, and then follow the on-screen instructions. When the

download is complete, the app appears on the All apps screen.

Best practices

After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:

Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering

●

on page 49.

If you haven’t already done so, connect to a wired or wireless network. See details in Connecting

●

to a network on page 14.

Become familiar with the computer hardware and software. For more information, see Getting to

●

know your computer on page 4 and Enjoying entertainment features on page 19.

Update or purchase antivirus software. See Using antivirus software on page 43.

●

Visit the HP Apps Store 1

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Help and Support

To access Help and Support:

From the Start screen, type help, and then from

▲

the Search window, select Help and Support. For U.S. support, go to http://www.hp.com/go/

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Worldwide support

To get support in your language, go to

http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Safety & Comfort Guide

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

2. Select My computer, and then select User

guides.

Overview of computer setup and features

●

A broad range of how-to information and troubleshooting tips

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your

●

comfort and decrease your risk of injury

Electrical and mechanical safety information

●

‒ or –

Go to http://www.hp.com/ergo.

Regulatory, Safety and Environmental Notices

To access this document:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

2. Select My computer, and then select User

guides.

Limited Warranty

To access this document:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

‒ or –

Important regulatory notices, including information about

●

proper battery disposal

Specific warranty information about this computer

●

2 Chapter 1 Starting right

Resource Contents

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

2. Select My computer, and then select Warranty

and services.

‒ or –

Go to http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments or write to:

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

●

When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

More HP resources 3

2 Getting to know your computer

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn +esc (select models only).

Locating software

To find out what software is installed on your computer:

From the Start screen, click the down arrow in the lower-left corner of the screen.

▲

‒ or –

From the Windows desktop, right-click the Start button, and then select Programs and Features.

4 Chapter 2 Getting to know your computer

Identifying components

Depending on the model, your computer may have some of the following components. To see which components are specific to your model, refer to the computer box.

Component Description

Setup Instructions

poster provided in the

AC adapter light

Accessory battery connector Connects an optional accessory battery.

Action keys Execute frequently used system functions.

Airplane mode key (also referred to as the wireless button)

On: The AC adapter is connected and the battery is

●

charged.

Off: The computer is using battery power.

●

‒ or –

White: The computer is connected to external power

●

and the battery is charged from 90 to 99 percent.

Amber: The computer is connected to external power

●

and the battery is charged from 0 to 90 percent.

Blinking amber: A battery that is the only available

●

power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

Off: The battery is fully charged.

●

NOTE: On select models, the f5 action key turns the

radiance backlight keyboard (also known as keyboard backlight) feature off or on.

Turns the airplane mode and wireless feature on or off.

NOTE: A wireless network must be set up before a

wireless connection is possible.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety and Environmental Notices

To access this document:

From the Start screen, type support, and then select

▲

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

NOTE: When a device is connected to a headphone jack,

the computer speakers are disabled.

Identifying components 5

Component Description

Audio-out (headphone)/Audio-in (microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the

Regulatory, Safety, and Environmental Notices

To access this document:

From the Start screen, type support, and then select

▲

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

Battery bay Holds the battery.

Battery lock Locks the battery in the battery bay.

Battery release latch Releases the battery.

Bluetooth® compartment Contains a Bluetooth device.

Caps lock light On: Caps lock is on, which switches the keys to all capital

letters.

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

Docking connector Connects an optional docking device.

esc key Displays system information when pressed in combination

with the fn key.

External monitor port Connects an external VGA monitor or projector.

Fingerprint reader Allows a fingerprint logon to Windows, instead of a

password logon.

fn key Executes frequently used system functions when pressed in

combination with the esc key, or on select models, the b key or the spacebar.

6 Chapter 2 Getting to know your computer

Component Description

Hard drive light

HDMI port Connects an optional video or audio device, such as a high-

HP Triple Bass Reflex Subwoofer Provides superior bass sound.

Integrated numeric keypad When num lock is on, it can be used like an external

Internal display switch Turns off the display and initiates Sleep if the display is

Internal microphones Record sound.

Left control zone Textured area that allows you to perform additional

Left TouchPad button Functions like the left button on an external mouse.

Memory card reader Reads optional memory cards that enable you to store,

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive.

definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

numeric keypad.

closed while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

gestures.

manage, share or access information.

To insert a card:

Hold the card label-side up, with connectors facing the

▲

slot, insert the card into the slot, and then push in on the card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

▲

Mute light

num lock key Alternates between the navigational and numeric functions

Optical drive Depending on your computer model, reads an optical disc

Power button

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

on the integrated numeric keypad.

or reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the Help

and Support web page (see More HP resources on page 2). Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the onscreen instructions.

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

Identifying components 7

Component Description

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.

From the Start screen, type power, select Power and

▲

sleep settings, and then select Power and sleep from the list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power Options.

Power connector Connects an AC adapter.

Power light

Right control zone Textured area that allows you to perform additional

Right TouchPad button Functions like the right button on an external mouse.

RJ-45 (network) jack/status lights Connects a network cable.

Security cable slot Attaches an optional security cable to the computer.

Service door Provides access to the hard drive bay, the wireless local

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

●

saving state. The computer shuts off power to the display and other components.

Off: The computer is off or in Hibernation. Hibernation

●

is a power-saving state that uses the least amount of power.

gestures.

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

area network (WLAN) module slot, the wireless wide area network (WWAN) module slot, and the memory module slots.

8 Chapter 2 Getting to know your computer

Component Description

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.

From the Start screen, type help, and then select

▲

Help and Support.

- or -

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

Service door release latch Releases the service door.

SIM slot Supports a wireless subscriber identity module (SIM). The

SIM slot is located inside the battery bay.

Speakers Produce sound.

TouchPad light On: The TouchPad is off.

TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

USB 2.0 charging (powered) port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is off.

USB 2.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is off.

USB 3.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

Vents Enable airflow to cool internal components.

Identifying components 9

Component Description

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. The number of vents varies depending on the computer model. It is normal for the internal fan to cycle on and off during routine operation.

Webcam Records video and captures photographs. Some models

allow you to video conference and chat online using streaming video.

To use the webcam:

From the Start screen, type camera, and then select

▲

Camera from the list of applications.

‒ or –

From the Windows desktop, click the Start button, click All Programs to find your webcam software.

Webcam light On: The webcam is in use.

Windows application key Displays options for a selected object.

Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

Wireless light On: An integrated wireless device, such as a WLAN device

and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

WLAN antennas Send and receive wireless signals to communicate with

WLANs.

NOTE: The antennas are not visible from the outside of

the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the

Regulatory, Safety, and Environmental Notices

to your country or region.

To access this document:

From the Start screen, type support, and then select

▲

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

WWAN antennas Send and receive wireless signals to communicate with

WWANs.

that applies

10 Chapter 2 Getting to know your computer

Component Description

Using the action keys

Depending on the model, your computer may have the function key features as described in this table.

An action key performs an assigned function. The icon on each of the action keys illustrates the assigned function for that key.

NOTE: The antennas are not visible from the outside of

the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the

Regulatory, Safety, and Environmental Notices

to your country or region.

To access this document:

From the Start screen, type support, and then select

▲

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

that applies

To use an action key function, press and hold the key.

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility

(BIOS). Refer to Help and Support for additional information.

After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.

Icon Description

Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on.

NOTE: To conserve battery power, turn off this feature.

Using the action keys 11

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