HP Stream Notebook - 14-z010ca, Stream Notebook - 14-z010nr, Stream Notebook - 14-z040wm Service Guide
HP Stream Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Android is a U.S. registered trademark of
Android Corporation. Bluetooth is a trademark
owned by its proprietor and used by HewlettPackard Company under license. NVIDIA is a
trademark of NVIDIA Corporation in the U.S.
and other countries. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: August 2014
Document Part Number: 786720-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Illustrated parts catalog ................................................................................................................................ 3
Locating the serial number, product number, and model number ...................................................................... 3
Computer major components ................................................................................................................................ 4
Display assembly subcomponents ........................................................................................................................ 7
Miscellaneous parts ............................................................................................................................................... 8
Sequential part number listing .............................................................................................................................. 8
3 Removal and replacement preliminary requirements ..................................................................................... 13
Tools required ...................................................................................................................................................... 13
Service considerations ........................................................................................................................................ 13
Plastic parts ....................................................................................................................................... 13
Cables and connectors ...................................................................................................................... 13
Grounding guidelines ........................................................................................................................................... 13
Electrostatic discharge ..................................................................................................................... 13
Packaging and transporting guidelines ............................................................................................ 14
Workstation guidelines ................................................................................................... 15
Equipment guidelines ..................................................................................................... 15
4 Removal and replacement procedures for Authorized Service Provider parts ................................................... 17
Computer replacement procedures .................................................................................................................... 17
Computer feet ...................................................................................................................................................... 17
Keyboard/top cover ............................................................................................................................................. 19
TouchPad ............................................................................................................................................................. 25
Power button board ............................................................................................................................................. 26
WLAN module ...................................................................................................................................................... 27
USB board ............................................................................................................................................................ 28
Rear speakers ...................................................................................................................................................... 29
Power connector cable ........................................................................................................................................ 30
Battery ................................................................................................................................................................. 31
Front speakers ..................................................................................................................................................... 32
System board ....................................................................................................................................................... 33
Heat sink .............................................................................................................................................................. 35
Display assembly ................................................................................................................................................. 36
v
5 Specifications ............................................................................................................................................. 42
6 Using Setup Utility (BIOS) ............................................................................................................................. 43
Starting Setup Utility (BIOS) ................................................................................................................................ 43
Updating the BIOS ................................................................................................................................................ 43
Determining the BIOS version ........................................................................................................... 43
Downloading a BIOS update .............................................................................................................. 44
7 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 45
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 45
8 Backing up, restoring, and recovering ........................................................................................................... 46
Creating recovery media and backups (select models only) .............................................................................. 46
Creating HP Recovery media (select models only) ........................................................................... 46
Using Windows tools ......................................................................................................................... 47
Restore and recover (select models only) .......................................................................................................... 47
Recovering using HP Recovery Manager (select models only) ........................................................ 48
What you need to know .................................................................................................. 48
Using the HP Recovery partition (select models only) .................................................. 48
Using HP Recovery media to recover ............................................................................. 49
Changing the computer boot order ................................................................................ 49
9 Power cord set requirements ........................................................................................................................ 50
Requirements for all countries ........................................................................................................................... 50
Requirements for specific countries and regions ............................................................................................... 50
10 Recycling .................................................................................................................................................. 52
Index ............................................................................................................................................................. 53
vi
1 Product description
Category Description
Product Name HP Stream Notebook PC
Processor AMD A4 Micro-6400T (1.6 GHz/1.0 GHz, DDR3L-1333MHz, 2MB L2 cache) quad core, TDP, 4.5W
Chipset AMD Integrated SoC FCH
Graphics Internal graphics
AMD Radeon™ R3 graphics (A4 Micro-6400T)
Supports HD Decode, DX11.1, and HDMI
Panel 14.0-in (1366×768), BrightView, high-definition (HD), SVA, white light-emitting diode (WLED);
16:9 ultra wide aspect ratio; typical brightness: 200 nits; flat (3.6-mm), non-touch
Supports LVDS (co-layout with eDP1.3+PSR)
Memory On-board, non-accessible, non-upgradeable
DDR3L-1333MHz single channel support (DDR3L-1600 downgraded to DDR3L-1333)
Supports up to 2 GB maximum on-board system memory
Storage Supports embedded MultiMedia Controller (eMMC) NAND flash
Supports the following eMMC configurations:
●
64GB eMMC
●
32GB eMMC
Audio and video HP TrueVision HD camera, fixed (no tilt) with activity light, 1280×720 by 24 frames per second
Single digital microphone with appropriate echo-cancellation and noise-suppression software
Beats Audio
Four speakers
Wireless networking Integrated wireless option (M.2):
One built-in WLAN antenna
Compatible with Miracast-certified devices
Supports a Broadcom BCM43142 802.11bgn 1×1 Wi-Fi + BT 4.0 M.2 Combo Adapter
Supports Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
External media cards HP Multiformat Micro Digital Media Reader with push-push technology.
Supports SD, SDHC, SDXC, UHS-1.
Internal cards One M.2 slot for WLAN
Ports HDMI v1.4b supporting up to 1920×1080 @ 60Hz
Headphone/microphone combo jack
USB 3.0 ports (1)
USB 2.0 ports (2)
1
Category Description
AC Smart Pin adapter plug (4.5 mm barrel)
Keyboard/pointing devices Full size Dura Coat island-style keyboard
Touchpad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Supports Windows 8 modern trackpad gestures
●
Taps enabled as default
Power requirements Supports the following AC adapters:
●
45-W HP Smart AC adapter (non-slim, 26.5 mm)
●
65-W EM
●
65-W slim travel adapter
1 meter power cord
Supports a 3-cell, 32-Wh, 2.96-Ah, Li-ion battery
Operating system Preinstalled
Windows 8.1 with 2 years 100 GB OneDrive
Serviceability End user replaceable parts
AC adapter
2 Chapter 1 Product description
2 Illustrated parts catalog
Locating the serial number, product number, and model number
The computer model number (1), serial number (2), bar code (3), product number (4), and warranty
information (5) are located on the bottom of the computer. You may need the information when you travel
internationally or when you contact support.
Locating the serial number, product number, and model number 3
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
http://partsurfer.hp.com, select your country or region, and then
4 Chapter 2 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see
(2) TouchPad (includes cable) 784531-001
(3) Keyboard/top cover (includes keyboard cable):
In purple finish:
For use in Belgium 786043-A41
For use in Canada 786043-DB1
For use in Denmark, Finland, and Norway 786043-DH1
For use in France 786043-051
For use in Italy 786043-061
For use in Latin America 786043-161
For use in the Netherlands 786043-B31
For use in Spain 786043-071
For use in Switzerland 786043-BG1
For use in the United Kingdom and Sinapore 786043-031
For use in the United States 786043-001
Display assembly subcomponents on page 7.
In silver finish:
For use in Belgium 783051-A41
For use in Canada 783051-DB1
For use in Denmark, Finland, and Norway 783051-DH1
For use in France 783051-051
For use in Italy 783051-061
For use in Latin America 783051-161
For use in the Netherlands 783051-B31
For use in Spain 783051-071
For use in Switzerland 783051-BG1
For use in the United Kingdom and Sinapore 783051-031
For use in the United States 783051-001
(4) Power button board (includes cable) 761220-001
(5) Heat sink 783045-001
(6) USB board (includes cable, double-sided adhesive, double-sided adhesive, eSATA port, USB
port, and SIM slot)
(7) System board equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, 2.0-GB of system
memory:
784532-001
Includes 64-GB of eMMC for use in models without the Windows operating system 788084-001
Computer major components 5
Item Component Spare part number
Includes 64-GB of eMMC for use in models with Windows 8.1 Standard 788084-501
Includes 32-GB of eMMC for use in models without the Windows operating system 783049-001
Includes 32-GB of eMMC for use in models with Windows 8.1 Standard 783049-501
(8) Rear speakers (include left and right rear speakers and cables) 786042-001
(9) Front speakers (include left and right front speakers and cables) 784534-001
(10) Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 753078-005
(11) Power connector cable 759919-001
(12) Battery, 3-cell, 32-Wh, 2.96-Ah, Li-ion (includes cable) 752235-005
(13) Base enclosure:
In purple finish 783042-001
In silver finish 783041-001
In green finish 788086-001
Rubber Kit (not illustrated, includes computer feet, rubber screw covers, and display bezel
screw covers)
784533-001
6 Chapter 2 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
In silver finish 783043-001
In purple finish 786041-001
In green finish 788087-001
(2) Webcam/microphone module 784986-001
(3) 14-in., LED, FHD, BrightView, TouchScreen raw display panel 783052-001
(4) Display Hinge Kit (includes left and right display hinges) 784530-001
(5) Antenna Kit 783038-001
(6) Display panel cable (includes webcam/microphone module cable) 783044-001
(7) Display enclosure:
In silver finish 783039-001
In purple finish 783040-001
In green finish 788085-001
Display assembly subcomponents 7
Miscellaneous parts
Component Spare part number
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001
65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 714657-001
HP RJ45-to-USB adapter 539614-001
HP HDMI-to-VGA adapter 701943-001
Power cord (3-pin, black, 1.00-m):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in Japan 755530-291
For use in North America 755530-001
For use in the People’s Republic of China 755530-AA1
For use in South Africa 755530-AR1
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes computer feet, rubber screw covers, and display bezel screw covers) 784533-001
Screw Kit 783046-001
Sequential part number listing
Spare part number Description
539614-001 HP RJ45-to-USB adapter
701943-001 HP HDMI-to-VGA adapter
714657-001 65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
741727-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
752235-005 3-cell, 32-Wh, 2.96-Ah, Li-ion battery (includes cable)
753078-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
755530-001 Power cord for use in North America (3-pin, black, 1.83-m)
8 Chapter 2 Illustrated parts catalog
Spare part number Description
755530-011 Power cord for use in Australia (3-pin, black, 1.83-m)
755530-021 Power cord for use in Europe (3-pin, black, 1.83-m)
755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
755530-061 Power cord for use in Italy (3-pin, black, 1.83-m)
755530-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
755530-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
755530-201 Power cord for use in Thailand (3-pin, black, 1.83-m)
755530-291 Power cord for use in Japan (3-pin, black, 1.83-m)
755530-AA1 Power cord for use in the People’s Republic of China (3-pin, black, 1.83-m)
755530-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)
755530-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
755530-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)
755530-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)
755530-D61 Power cord for use in India (3-pin, black, 1.83-m)
759919-001 Power connector cable
761220-001 Power button board (includes cable)
783038-001 Antenna Kit (includes left and right wireless antenna cables and transceivers)
783039-001 Display enclosure in silver finish
783040-001 Display enclosure in purple finish
783041-001 Base enclosure in silver finish
783042-001 Base enclosure in purple finish
783043-001 Display bezel in silver finish
783044-001 Display panel cable (includes webcam/microphone module cable)
783045-001 Heat sink
783046-001 Screw Kit
783049-001 System board equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, 2.0-GB of
system memory, and 32-GB of eMMC, for use in models without the Windows operating system
783049-501 System board equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, 2.0-GB of
system memory, and 32-GB of eMMC, for use in models with Windows 8.1 Standard
783051-001 Keyboard/top cover in silver finish for use in the United States (includes keyboard cable)
783051-031 Keyboard/top cover in silver finish for use in the United Kingdom and Singapore (includes keyboard cable)
783051-041 Keyboard/top cover in silver finish for use in the Germany (includes keyboard cable)
783051-051 Keyboard/top cover in silver finish for use in France (includes keyboard cable)
783051-061 Keyboard/top cover in silver finish for use in Italy (includes keyboard cable)
783051-071 Keyboard/top cover in silver finish for use in Spain (includes keyboard cable)
Sequential part number listing 9
Spare part number Description
783051-131 Keyboard/top cover in silver finish for use in Portugal (includes keyboard cable)
783051-141 Keyboard/top cover in silver finish for use in Turkey (includes keyboard cable)
783051-151 Keyboard/top cover in silver finish for use in Greece (includes keyboard cable)
783051-161 Keyboard/top cover in silver finish for use in Latin America (includes keyboard cable)
783051-171 Keyboard/top cover in silver finish for use in Saudi Arabia (includes keyboard cable)
783051-211 Keyboard/top cover in silver finish for use in Hungary (includes keyboard cable)
783051-251 Keyboard/top cover in silver finish for use in Russia (includes keyboard cable)
783051-261 Keyboard/top cover in silver finish for use in Bulgaria (includes keyboard cable)
783051-271 Keyboard/top cover in silver finish for use in Romania (includes keyboard cable)
783051-281 Keyboard/top cover in silver finish for use in Thailand (includes keyboard cable)
783051-291 Keyboard/top cover in silver finish for use in Japan (includes keyboard cable)
783051-A41 Keyboard/top cover in silver finish for use in Belgium (includes keyboard cable)
783051-AB1 Keyboard/top cover in silver finish for use in Taiwan (includes keyboard cable)
783051-AD1 Keyboard/top cover in silver finish for use in South Korea (includes keyboard cable)
783051-B31 Keyboard/top cover in silver finish for use in the Netherlands (includes keyboard cable)
783051-BA1 Keyboard/top cover in silver finish for use in Slovenia (includes keyboard cable)
783051-BB1 Keyboard/top cover in silver finish for use in Israel (includes keyboard cable)
783051-BG1 Keyboard/top cover in silver finish for use in Switzerland (includes keyboard cable)
783051-DB1 Keyboard/top cover in silver finish for use in Canada (includes keyboard cable)
783051-DH1 Keyboard/top cover in silver finish for use in Denmark, Finland, and Norway (includes keyboard cable)
783051-FL1 Keyboard/top cover in silver finish for use in the Czech Republic and Slovakia (includes keyboard cable)
783052-001 Display panel (14.0-in., LED, FHD, BrightView, TouchScreen)
784530-001 Display Hinge Kit (includes left and right display hinges)
784531-001 TouchPad (includes cable)
784532-001 USB board (includes cable, eSATA port, USB port, and SIM slot)
784533-001 Rubber Kit (includes computer feet, rubber screw covers, and display bezel screw covers)
784534-001 Front speakers (includes left and right front speakers and cables)
784986-001 Webcam/microphone module
786041-001 Display bezel in purple finish
786042-001 Rear speakers (includes left and right rear speakers and cables)
786043-001 Keyboard/top cover in purple finish for use in the United States (includes keyboard cable)
786043-031 Keyboard/top cover in purple finish for use in the United Kingdom and Singapore (includes keyboard
cable)
786043-041 Keyboard/top cover in purple finish for use in the Germany (includes keyboard cable)
786043-051 Keyboard/top cover in purple finish for use in France (includes keyboard cable)
10 Chapter 2 Illustrated parts catalog
Spare part number Description
786043-061 Keyboard/top cover in purple finish for use in Italy (includes keyboard cable)
786043-071 Keyboard/top cover in purple finish for use in Spain (includes keyboard cable)
786043-131 Keyboard/top cover in purple finish for use in Portugal (includes keyboard cable)
786043-141 Keyboard/top cover in purple finish for use in Turkey (includes keyboard cable)
786043-151 Keyboard/top cover in purple finish for use in Greece (includes keyboard cable)
786043-161 Keyboard/top cover in purple finish for use in Latin America (includes keyboard cable)
786043-171 Keyboard/top cover in purple finish for use in Saudi Arabia (includes keyboard cable)
786043-211 Keyboard/top cover in purple finish for use in Hungary (includes keyboard cable)
786043-251 Keyboard/top cover in purple finish for use in Russia (includes keyboard cable)
786043-261 Keyboard/top cover in purple finish for use in Bulgaria (includes keyboard cable)
786043-271 Keyboard/top cover in purple finish for use in Romania (includes keyboard cable)
786043-281 Keyboard/top cover in purple finish for use in Thailand (includes keyboard cable)
786043-291 Keyboard/top cover in purple finish for use in Japan (includes keyboard cable)
786043-A41 Keyboard/top cover in purple finish for use in Belgium (includes keyboard cable)
786043-AB1 Keyboard/top cover in purple finish for use in Taiwan (includes keyboard cable)
786043-AD1 Keyboard/top cover in purple finish for use in South Korea (includes keyboard cable)
786043-B31 Keyboard/top cover in purple finish for use in the Netherlands (includes keyboard cable)
786043-BA1 Keyboard/top cover in purple finish for use in Slovenia (includes keyboard cable)
786043-BB1 Keyboard/top cover in purple finish for use in Israel (includes keyboard cable)
786043-BG1 Keyboard/top cover in purple finish for use in Switzerland (includes keyboard cable)
786043-DB1 Keyboard/top cover in purple finish for use in Canada (includes keyboard cable)
786043-DH1 Keyboard/top cover in purple finish for use in Denmark, Finland, and Norway (includes keyboard cable)
786043-FL1 Keyboard/top cover in purple finish for use in the Czech Republic and Slovakia (includes keyboard cable)
788084-001 System board equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, 2.0-GB of
system memory, and 64-GB of eMMC, for use in models without the Windows operating system
788084-501 System board equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, 2.0-GB of
system memory, and 64-GB of eMMC, for use in models with Windows 8.1 Standard
788085-001 Display enclosure in green finish
788086-001 Base enclosure in green finish
788087-001 Display bezel in green finish
788088-001 Keyboard/top cover in green finish for use in the United States (includes keyboard cable)
788088-031 Keyboard/top cover in green finish for use in the United Kingdom and Singapore (includes keyboard cable)
788088-041 Keyboard/top cover in green finish for use in the Germany (includes keyboard cable)
788088-051 Keyboard/top cover in green finish for use in France (includes keyboard cable)
788088-061 Keyboard/top cover in green finish for use in Italy (includes keyboard cable)
Sequential part number listing 11
Spare part number Description
788088-071 Keyboard/top cover in green finish for use in Spain (includes keyboard cable)
788088-131 Keyboard/top cover in green finish for use in Portugal (includes keyboard cable)
788088-141 Keyboard/top cover in green finish for use in Turkey (includes keyboard cable)
788088-151 Keyboard/top cover in green finish for use in Greece (includes keyboard cable)
788088-161 Keyboard/top cover in green finish for use in Latin America (includes keyboard cable)
788088-171 Keyboard/top cover in green finish for use in Saudi Arabia (includes keyboard cable)
788088-211 Keyboard/top cover in green finish for use in Hungary (includes keyboard cable)
788088-251 Keyboard/top cover in green finish for use in Russia (includes keyboard cable)
788088-261 Keyboard/top cover in green finish for use in Bulgaria (includes keyboard cable)
788088-271 Keyboard/top cover in green finish for use in Romania (includes keyboard cable)
788088-281 Keyboard/top cover in green finish for use in Thailand (includes keyboard cable)
788088-291 Keyboard/top cover in green finish for use in Japan (includes keyboard cable)
788088-A41 Keyboard/top cover in green finish for use in Belgium (includes keyboard cable)
788088-AB1 Keyboard/top cover in green finish for use in Taiwan (includes keyboard cable)
788088-AD1 Keyboard/top cover in green finish for use in South Korea (includes keyboard cable)
788088-B31 Keyboard/top cover in green finish for use in the Netherlands (includes keyboard cable)
788088-BA1 Keyboard/top cover in green finish for use in Slovenia (includes keyboard cable)
788088-BB1 Keyboard/top cover in green finish for use in Israel (includes keyboard cable)
788088-BG1 Keyboard/top cover in green finish for use in Switzerland (includes keyboard cable)
788088-DB1 Keyboard/top cover in green finish for use in Canada (includes keyboard cable)
788088-DH1 Keyboard/top cover in green finish for use in Denmark, Finland, and Norway (includes keyboard cable)
788088-FL1 Keyboard/top cover in green finish for use in the Czech Republic and Slovakia (includes keyboard cable)
12 Chapter 2 Illustrated parts catalog
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