Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing
herein should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 793463-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
Front ....................................................................................................................................................................... 3
Left side ................................................................................................................................................................. 5
Right side ............................................................................................................................................................... 6
3 Illustrated parts catalog ................................................................................................................................ 8
Computer major components ................................................................................................................................ 8
Miscellaneous parts ............................................................................................................................................. 14
Sequential part number listing ........................................................................................................................... 15
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Service considerations ........................................................................................................................................ 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Updating the BIOS ................................................................................................................................................ 51
Determining the BIOS version ........................................................................................................... 51
Downloading a BIOS update .............................................................................................................. 52
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 53
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 53
33.8-cm (13.3-in), HD display specifications ...................................................................................................... 55
8 Backing up, restoring, and recovering ........................................................................................................... 56
Creating recovery media and backups ................................................................................................................ 56
Creating HP Recovery media ............................................................................................................. 57
Restore and recovery .......................................................................................................................................... 58
Recovering using HP Recovery Manager .......................................................................................... 59
What you need to know .................................................................................................. 59
Using the HP Recovery partition (select models only) .................................................. 60
Using HP Recovery media to recover ............................................................................. 60
Changing the computer boot order ................................................................................ 60
Removing the HP Recovery partition (select models only) .............................................................. 61
9 Power cord set requirements ........................................................................................................................ 62
Requirements for all countries ........................................................................................................................... 62
Requirements for specific countries and regions ............................................................................................... 62
Index ............................................................................................................................................................. 65
vi
1Product description
CategoryDescriptionNon-
touch
Product NameHP Stream Notebook PC 13√√
ProcessorIntel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/2 MB L2 cache), Dual-Core√√
Support for the following dual antenna (in display assembly) WLAN module:
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
WWAN 3G module (with two antennas):
●
HP hs3110 HSPA+ Mobile Broadband Module
√√
√√
√√
1
CategoryDescriptionNon-
●
HP hs3114 HSPA+ Mobile Broadband Module
Compatible with Miracast-certified devices
touch
Touch
External media
cards
Internal
expansion
PortsAC adapter HP Smart plug (4.5 mm barrel)
Keyboard/
pointing
devices
HP Multiformat Digital Media Card Reader with push-push technology.
Support SD/SDHC/SDXC with UHS-1
One half-size mini-card for WLAN
One M.2 card slot for WWAN
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at
60 Hz
RJ-45/Ethernet
USB 3.0 (1)
USB 2.0 (2)
Full-size, island keyboard
Touchpad requirements:
●
Clickpad with image sensor
●
Taps enabled as default
●
Multi-touch gestures enabled – ability to turn on and off
●
Support for Microsoft® Windows® 8.1 modern TouchPad gestures
●
Support for PS/2, SMBus
●
Default on for 2-finger scroll and pinch
√√
√√
√√
√√
Power
requirements
SecurityKensington Lock slot
Operating
system
Microsoft Windows 8.1 with Bing√
Microsoft Windows 8.1 with one year of Office 365 Personal√√
Microsoft Windows 8.1√√
ServiceabilityEnd user replaceable parts:
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (nonPFC, RC, 3-wire, 4.5-mm)
3-cell, 37-WHr, 3.25-AHr, Li-ion battery
Support for Trust Platfom Module (TPM) 2.0 (except for the People’s Republic of China and
Russia)
Microsoft Windows 8.1 with Bing and one year of Office 365 Personal√
AC adapter
SIM card
2Chapter 1 Product description
√√
√√
√√
2External component identification
Front
ItemComponentDescription
(1)Internal microphones (2)Record sound.
(2)WLAN antennas (2)*Send and receive wireless signals to communicate with WLANs.
(3)Mute light
(4)TouchPad zoneReads your finger gestures to move the pointer or activate items
(5)Windows keyReturns you to the Start screen from an open app or the Windows
(6)Power button
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
●
When the computer is off, press the button to turn on
the computer.
Front3
ItemComponentDescription
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleepsettings, and then select Power and sleep from the list of
applications.
(7)Webcam lightOn: The webcam is in use.
(8)WebcamRecords video and captures photographs. Some models allow you
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP SupportAssistant app.
to video conference and chat online using streaming video. To use
the webcam, from the Start screen, type camera, and then select
Camera from the list of applications.
4Chapter 2 External component identification
Left side
ItemComponentDescription
(9)Security cable slotAttaches an optional security cable to the computer.
(10)HDMI portConnects an optional video or audio device, such as a
The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
highdefinition television, any compatible digital or audio
component, or a high-speed HDMI device.
(11)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
(12)Audio-out (headphone)/Audio-in (microphone)
jack
(13)Memory card readerReads optional memory cards that store, manage, share, or
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, andEnvironmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support Assistant
app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in
(microphone).
access information.
To insert a card: Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then push in on
the card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
(14)Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power saving
state. The computer shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Left side5
Right side
ItemComponentDescription
(15)SIM slotSupports a wireless subscriber identity module (SIM).
(16)USB 2.0 ports (2)Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
Rear
(17)AC adapter light
(18)Power connectorConnects an AC adapter.
ItemComponentDescription
(19)Speakers (2)Produce sound.
●
On: The AC adapter is connected and the battery is charged.
●
Off: The computer is using battery power.
6Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT:All labels described in this section will be located in one of 3 places depending on your
computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
TIP:You can also press fn+esc for system information.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE:This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels7
3Illustrated parts catalog
NOTE:HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
Computer major components
http://partsurfer.hp.com, select your country or region, and then
8Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see
(2)TouchPad (includes cable)
For use in models without WWAN795911-001
For use in models with WWAN792776-001
(3)Keyboard/top cover (includes keyboard cable):
Magenta models:
For use in Belgium792792-A41
For use in Bulgaria792792-261
For use in Canada792792-DB1
For use in the Czech Republic and Slovakia792792-FL1
For use in Denmark, Finland, and Norway792792-DH1
For use in France792792-051
For use in Germany792792-041
For use in Greece792792-151
For use in Hungary792792-211
Display assembly components – non-touchscreen on page 12.
For use in Israel792792-BB1
For use in Italy792792-061
For use in Japan792792-291
For use in Latin America792792-161
For use in the Netherlands792792-B31
For use in Portugal792792-131
For use in Romania792792-271
For use in Russia792792-251
For use in Saudi Arabia792792-171
For use in Slovenia792792-BA1
For use in South Korea792792-AD1
For use in Spain792792-071
For use in Switzerland792792-BG1
For use in Taiwan792792-AB1
For use in Thailand792792-281
For use in Turkey792792-141
For use in the United Kingdom and Singapore792792-031
For use in the United States792792-001
Computer major components9
ItemComponentSpare part number
Blue models:
For use in Belgium792791-A41
For use in Bulgaria792791-261
For use in Canada792791-DB1
For use in the Czech Republic and Slovakia792791-FL1
For use in Denmark, Finland, and Norway792791-DH1
For use in France792791-051
For use in Germany792791-041
For use in Greece792791-151
For use in Hungary792791-211
For use in Israel792791-BB1
For use in Italy792791-061
For use in Japan792791-291
For use in Latin America792791-161
For use in the Netherlands792791-B31
For use in Portugal792791-131
For use in Romania792791-271
For use in Russia792791-251
For use in Saudi Arabia792791-171
For use in Slovenia792791-BA1
For use in South Korea792791-AD1
For use in Spain792791-071
For use in Switzerland792791-BG1
For use in Taiwan792791-AB1
For use in Thailand792791-281
For use in Turkey792791-141
For use in the United Kingdom and Singapore792791-031