HP Stream Notebook PC 13
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing
herein should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 793463-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Front ....................................................................................................................................................................... 3
Left side ................................................................................................................................................................. 5
Right side ............................................................................................................................................................... 6
Rear ........................................................................................................................................................................ 6
Labels ..................................................................................................................................................................... 7
3 Illustrated parts catalog ................................................................................................................................ 8
Computer major components ................................................................................................................................ 8
Display assembly components – non-touchscreen ............................................................................................ 12
Display assembly components – touchscreen ................................................................................................... 13
Miscellaneous parts ............................................................................................................................................. 14
Sequential part number listing ........................................................................................................................... 15
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ........................................................................................................................................ 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Grounding guidelines ........................................................................................................................................... 20
Electrostatic discharge damage ....................................................................................................... 20
Packaging and transporting guidelines ......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures forAuthorized Service Provider parts .................................................... 23
Component replacement procedures ................................................................................................................. 23
Keyboard/top cover .......................................................................................................................... 23
TouchPad ........................................................................................................................................... 27
Power button board .......................................................................................................................... 28
WLAN module .................................................................................................................................... 29
WWAN/GPS module ........................................................................................................................... 31
Battery ............................................................................................................................................... 33
USB/card reader board ...................................................................................................................... 34
Speakers ............................................................................................................................................ 35
v
Heat sink ............................................................................................................................................ 36
System board .................................................................................................................................... 38
Display assembly – non-touchscreen models .................................................................................. 40
Display assembly – touchscreen models ......................................................................................... 46
Power connector cable ...................................................................................................................... 50
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 51
Starting Setup Utility (BIOS) ................................................................................................................................ 51
Updating the BIOS ................................................................................................................................................ 51
Determining the BIOS version ........................................................................................................... 51
Downloading a BIOS update .............................................................................................................. 52
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 53
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 53
7 Specifications ............................................................................................................................................. 54
Computer specifications ...................................................................................................................................... 54
33.8-cm (13.3-in), HD display specifications ...................................................................................................... 55
8 Backing up, restoring, and recovering ........................................................................................................... 56
Creating recovery media and backups ................................................................................................................ 56
Creating HP Recovery media ............................................................................................................. 57
Restore and recovery .......................................................................................................................................... 58
Recovering using HP Recovery Manager .......................................................................................... 59
What you need to know .................................................................................................. 59
Using the HP Recovery partition (select models only) .................................................. 60
Using HP Recovery media to recover ............................................................................. 60
Changing the computer boot order ................................................................................ 60
Removing the HP Recovery partition (select models only) .............................................................. 61
9 Power cord set requirements ........................................................................................................................ 62
Requirements for all countries ........................................................................................................................... 62
Requirements for specific countries and regions ............................................................................................... 62
10 Recycling .................................................................................................................................................. 64
Index ............................................................................................................................................................. 65
vi
1 Product description
Category Description Non-
touch
Product Name HP Stream Notebook PC 13 √√
Processor Intel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/2 MB L2 cache), Dual-Core √√
Chipset Intel Bay Trail-M SoC √√
Graphics Internal Graphics: Intel HD Graphics
Support for DX11, HD decode, and HDMI
Panel All displays 16:9 ultra-wide aspect ratio √√
13.3-in (1368×768), AntiGlare, high-definition (HD), light-emitting diode (LED), low-voltage
differential-signalling (LVDS), flat 3.6 mm, 200 nits
TouchScreen with flush glass, multitouch enabled √
Support LVDS as default, co-layout with eDP1.2 √√
Memory On-board system memory
DDR3L-1333MHz support (DDR3L-1600MHz downgrade to DDR3L-1333MHz)
Supports up to 4-GB maximum on-board system memory √
Supports up to 2-GB maximum on-board system memory √
Hard drive Support for on-board eMMC drives √√
Touch
√√
√√
64-GB √
32-GB √√
Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive √√
Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames
per second
Dual digital microphones with appropriate echo-cancellation and noisesuppression software
DTS Studio Sound
Dual speakers
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following single antenna (in display assembly) WLAN modules:
●
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
●
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Support for the following dual antenna (in display assembly) WLAN module:
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
WWAN 3G module (with two antennas):
●
HP hs3110 HSPA+ Mobile Broadband Module
√√
√√
√√
1
Category Description Non-
●
HP hs3114 HSPA+ Mobile Broadband Module
Compatible with Miracast-certified devices
touch
Touch
External media
cards
Internal
expansion
Ports AC adapter HP Smart plug (4.5 mm barrel)
Keyboard/
pointing
devices
HP Multiformat Digital Media Card Reader with push-push technology.
Support SD/SDHC/SDXC with UHS-1
One half-size mini-card for WLAN
One M.2 card slot for WWAN
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at
60 Hz
RJ-45/Ethernet
USB 3.0 (1)
USB 2.0 (2)
Full-size, island keyboard
Touchpad requirements:
●
Clickpad with image sensor
●
Taps enabled as default
●
Multi-touch gestures enabled – ability to turn on and off
●
Support for Microsoft® Windows® 8.1 modern TouchPad gestures
●
Support for PS/2, SMBus
●
Default on for 2-finger scroll and pinch
√√
√√
√√
√√
Power
requirements
Security Kensington Lock slot
Operating
system
Microsoft Windows 8.1 with Bing √
Microsoft Windows 8.1 with one year of Office 365 Personal √√
Microsoft Windows 8.1 √√
Serviceability End user replaceable parts:
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (nonPFC, RC, 3-wire, 4.5-mm)
3-cell, 37-WHr, 3.25-AHr, Li-ion battery
Support for Trust Platfom Module (TPM) 2.0 (except for the People’s Republic of China and
Russia)
Microsoft Windows 8.1 with Bing and one year of Office 365 Personal √
AC adapter
SIM card
2 Chapter 1 Product description
√√
√√
√√
2 External component identification
Front
Item Component Description
(1) Internal microphones (2) Record sound.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(3) Mute light
(4) TouchPad zone Reads your finger gestures to move the pointer or activate items
(5) Windows key Returns you to the Start screen from an open app or the Windows
(6) Power button
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
●
When the computer is off, press the button to turn on
the computer.
Front 3
Item Component Description
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.
(7) Webcam light On: The webcam is in use.
(8) Webcam Records video and captures photographs. Some models allow you
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
to video conference and chat online using streaming video. To use
the webcam, from the Start screen, type camera, and then select
Camera from the list of applications.
4 Chapter 2 External component identification
Left side
Item Component Description
(9) Security cable slot Attaches an optional security cable to the computer.
(10) HDMI port Connects an optional video or audio device, such as a
The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
highdefinition television, any compatible digital or audio
component, or a high-speed HDMI device.
(11) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(12) Audio-out (headphone)/Audio-in (microphone)
jack
(13) Memory card reader Reads optional memory cards that store, manage, share, or
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support Assistant
app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in
(microphone).
access information.
To insert a card: Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then push in on
the card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
(14) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power saving
state. The computer shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Left side 5
Right side
Item Component Description
(15) SIM slot Supports a wireless subscriber identity module (SIM).
(16) USB 2.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
Rear
(17) AC adapter light
(18) Power connector Connects an AC adapter.
Item Component Description
(19) Speakers (2) Produce sound.
●
On: The AC adapter is connected and the battery is charged.
●
Off: The computer is using battery power.
6 Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your
computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
TIP: You can also press fn+esc for system information.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 7
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
Computer major components
http://partsurfer.hp.com, select your country or region, and then
8 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see
(2) TouchPad (includes cable)
For use in models without WWAN 795911-001
For use in models with WWAN 792776-001
(3) Keyboard/top cover (includes keyboard cable):
Magenta models:
For use in Belgium 792792-A41
For use in Bulgaria 792792-261
For use in Canada 792792-DB1
For use in the Czech Republic and Slovakia 792792-FL1
For use in Denmark, Finland, and Norway 792792-DH1
For use in France 792792-051
For use in Germany 792792-041
For use in Greece 792792-151
For use in Hungary 792792-211
Display assembly components – non-touchscreen on page 12.
For use in Israel 792792-BB1
For use in Italy 792792-061
For use in Japan 792792-291
For use in Latin America 792792-161
For use in the Netherlands 792792-B31
For use in Portugal 792792-131
For use in Romania 792792-271
For use in Russia 792792-251
For use in Saudi Arabia 792792-171
For use in Slovenia 792792-BA1
For use in South Korea 792792-AD1
For use in Spain 792792-071
For use in Switzerland 792792-BG1
For use in Taiwan 792792-AB1
For use in Thailand 792792-281
For use in Turkey 792792-141
For use in the United Kingdom and Singapore 792792-031
For use in the United States 792792-001
Computer major components 9
Item Component Spare part number
Blue models:
For use in Belgium 792791-A41
For use in Bulgaria 792791-261
For use in Canada 792791-DB1
For use in the Czech Republic and Slovakia 792791-FL1
For use in Denmark, Finland, and Norway 792791-DH1
For use in France 792791-051
For use in Germany 792791-041
For use in Greece 792791-151
For use in Hungary 792791-211
For use in Israel 792791-BB1
For use in Italy 792791-061
For use in Japan 792791-291
For use in Latin America 792791-161
For use in the Netherlands 792791-B31
For use in Portugal 792791-131
For use in Romania 792791-271
For use in Russia 792791-251
For use in Saudi Arabia 792791-171
For use in Slovenia 792791-BA1
For use in South Korea 792791-AD1
For use in Spain 792791-071
For use in Switzerland 792791-BG1
For use in Taiwan 792791-AB1
For use in Thailand 792791-281
For use in Turkey 792791-141
For use in the United Kingdom and Singapore 792791-031
For use in the United States 792791-001
(4) Power button board (includes cable) 792777-001
(5) Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005
(6) Heat sink (includes thermal cloth) 792773-001
(7) WLAN module:
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753077-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(8) WWAN/GPS module:
HP hs3110 HSPA+ Mobile Broadband Module 748599-005
HP hs3114 HSPA+ Mobile Broadband Module 748600-005
(9) System board (includes a graphics subsystem with UMA memory, thermal grease, and thermal pads):
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC
hard drive, and the Windows 8 Standard operating system
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC
hard drive, and a non-Windows 8 operating system
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC
hard drive, and the Windows 8 Standard operating system
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC
hard drive, and a non-Windows 8 operating system
(10) USB/card reader board (includes cable)
For use in models without WWAN 792778-001
For use in models with WWAN 792769-001
(11) Speakers (include left and right speakers and cables) 792784-001
(12) Power connector cable (includes tape) 796086-001
(13) Base enclosure
For use in blue non-touchscreen models without WWAN 792763-001
For use in blue non-touchscreen models with WWAN 792764-001
For use in magenta models without WWAN 792765-001
For use in magenta models with WWAN 792766-001
792786-501
792786-001
792785-501
792785-001
For use in blue touchscreen models without WWAN 798213-001
For use in blue touchscreen models with WWAN 798214-001
Rubber Kit (not illustrated; includes bottom screw covers and computer feet) 792782-001
Computer major components 11
Display assembly components – non-touchscreen
Item Description Spare part number
(1) Display bezel (includes Mylar screw covers)
For use in magenta models 792768-001
For use in blue models 792767-001
(2) Display bezel screw covers: The display bezel screw covers are included in all display spare part kits.
(3) Webcam/microphone module (includes Mylar screw covers) 793616-001
(4) Raw display panel (includes Mylar screw covers) 792779-001
(5) Display Hinge Kit (includes left and right display hinges and Mylar screw covers) 792774-001
(6) Display panel cable (includes Mylar screw covers)
For use in models without a touchscreen and without WWAN 792771-001
For use in models without a touchscreen and with WWAN 798215-001
(7) Antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and
screws)
WLAN 792758-001
WWAN 792757-001
12 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(8) Display back cover (includes screws)
For use in magenta models without a touchscreen 792760-001
For use in blue models without a touchscreen 792761-001
Display assembly components – touchscreen
Item Description Spare part number
(1) Display panel assembly, includes bezel and Mylar screw covers 792780-001
(2) Display bezel screw covers: The display bezel screw covers are included in all display spare part kits.
(3) Webcam/microphone module (includes Mylar screw covers) 792793-001
(4) Display panel cable (includes Mylar screw covers)
For use in touchscreen models without WWAN 792772-001
For use in touchscreen models with WWAN 798216-001
(5) Display Hinge Kit (includes left and right display hinges) 792775-001
Display assembly components – touchscreen 13
Item Description Spare part number
(6) Antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and
screws)
WLAN 792758-001
WWAN 792757-001
(7) Display back cover (includes Mylar screw covers and screws) 792759-001
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001
HP HDMI-to-VGA adapter 701943-001
RJ-45/USB adapter dongle 539614-001
HP USB external DVD±RW DL SuperMulti Drive 747080-001
Power cord (3-pin, black, 1.00-m):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Japan 755530-291
For use in North America 755530-001
For use in the People's Republic of China 755530-AA1
For use in South Africa 755530-AR1
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom and Singapore 755530-031
Rubber Feet Kit (includes bottom cover screw covers and computer feet) 792782-001
Screw Kit 792783-001
14 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number Description
539614-001 RJ-45/USB adapter dongle
701943-001 HP HDMI-to-VGA adapter
714657-001 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm)
741727-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)
747080-001 HP USB external DVD±RW DL SuperMulti Drive
748599-005 HP hs3110 HSPA+ Mobile Broadband Module
748600-005 HP hs3114 HSPA+ Mobile Broadband Module
753077-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
755530-001 Power cord for use in North America (3-pin, black, 1.00-m)
755530-011 Power cord for use in Australia (3-pin, black, 1.00-m)
755530-021 Power cord for use in Europe (3-pin, black, 1.00-m)
755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.00-m)
755530-081 Power cord for use in Denmark (3-pin, black, 1.00-m)
755530-111 Power cord for use in Switzerland (3-pin, black, 1.00-m)
755530-201 Power cord for use in Thailand (3-pin, black, 1.00-m)
755530-291 Power cord for use in Japan (3-pin, black, 1.00-m)
755530-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.00-m)
755530-AB1 Power cord for use in Taiwan (3-pin, black, 1.00-m)
755530-AD1 Power cord for use in South Korea (3-pin, black, 1.00-m)
755530-AR1 Power cord for use in South Africa (3-pin, black, 1.00-m)
755530-BB1 Power cord for use in Israel (3-pin, black, 1.00-m)
755530-D61 Power cord for use in India (3-pin, black, 1.00-m)
784638-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
787521-005 3-cell, 37-WHr, 3.25-AHr, Li-ion battery (includes cable)
792757-001 WWAN antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws)
792758-001 WLAN antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws)
792759-001 Display back cover for use in blue models with a touchscreen (includes Mylar screw covers and
screws)
792760-001 Display back cover for use in magenta models without a touchscreen (includes Mylar screw covers
and screws)
792761-001 Display back cover for use in blue models without a touchscreen (includes Mylar screw covers and
screws)
792763-001 Base enclosure for use in blue non-touchscreen models without WWAN
792764-001 Base enclosure for use in blue non-touchscreen models with WWAN
Sequential part number listing 15
Spare part number Description
792765-001 Base enclosure for use in magenta models without WWAN
792766-001 Base enclosure for use in magenta models with WWAN
792767-001 Display bezel for use in blue models (includes screws)
792768-001 Display bezel for use in magenta models (includes screws)
792769-001 USB/card reader board for use in models with WWAN (includes cable)
792771-001 Display panel cable for use in models without a touchscreen and without WWAN (includes Mylar
screw covers)
792772-001 Display panel cable for use in models with a touchscreen and without WWAN (includes Mylar screw
covers)
792773-001 Heat sink (includes thermal cloth)
792774-001 Display Hinge Kit for use in models without a touchscreen (includes left and right display hinges and
Mylar screw covers)
792775-001 Display Hinge Kit for use in models with a touchscreen (includes left and right display hinges and
Mylar screw covers)
792776-001 TouchPad for use in models with WWAN (includes cable)
792777-001 Power button board (includes cable)
792778-001 USB/card reader board for use in models without WWAN (includes cable)
792779-001 Raw display panel (13.3-in) for use in non-touchscreen models (includes Mylar screw covers)
792780-001 Raw display panel (13.3-in) for use in touchscreen models (includes bezel and Mylar screw covers)
792782-001 Rubber Kit (includes bottom cover screw covers and computer feet)
792783-001 Screw Kit
792784-001 Speakers (include left and right speakers and cables)
792785-001 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB
eMMC hard drive, and the Windows 8 Standard operating system (includes thermal grease and
thermal pads)
792785-501 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB
eMMC hard drive, and a non-Windows 8 operating system (includes thermal grease and thermal
pads)
792786-001 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB
eMMC hard drive, and the Windows 8 Standard operating system (includes thermal grease and
thermal pads)
792786-501 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB
eMMC hard drive, and a non-Windows 8 operating system (includes thermal grease and thermal
pads)
792791-001 Keyboard/top cover for use in blue models in the United States (includes keyboard cable)
792791-031 Keyboard/top cover for use in blue models in the United Kingdom and Singapore (includes keyboard
cable)
792791-041 Keyboard/top cover for use in blue models in Germany (includes keyboard cable)
792791-051 Keyboard/top cover for use in blue models in France (includes keyboard cable)
792791-061 Keyboard/top cover for use in blue models in Italy (includes keyboard cable)
16 Chapter 3 Illustrated parts catalog
Spare part number Description
792791-071 Keyboard/top cover for use in blue models in Spain (includes keyboard cable)
792791-131 Keyboard/top cover for use in blue models in Portugal (includes keyboard cable)
792791-141 Keyboard/top cover for use in blue models in Turkey (includes keyboard cable)
792791-151 Keyboard/top cover for use in blue models in Greece (includes keyboard cable)
792791-161 Keyboard/top cover for use in blue models in Latin America (includes keyboard cable)
792791-171 Keyboard/top cover for use in blue models in Saudi Arabia (includes keyboard cable)
792791-211 Keyboard/top cover for use in blue models in Hungary (includes keyboard cable)
792791-251 Keyboard/top cover for use in blue models in Russia (includes keyboard cable)
792791-261 Keyboard/top cover for use in blue models in Bulgaria (includes keyboard cable)
792791-271 Keyboard/top cover for use in blue models in Romania (includes keyboard cable)
792791-281 Keyboard/top cover for use in blue models in Thailand (includes keyboard cable)
792791-291 Keyboard/top cover for use in blue models in Japan (includes keyboard cable)
792791-A41 Keyboard/top cover for use in blue models in Belgium (includes keyboard cable)
792791-AB1 Keyboard/top cover for use in blue models in Taiwan (includes keyboard cable)
792791-AD1 Keyboard/top cover for use in blue models in South Korea (includes keyboard cable)
792791-B31 Keyboard/top cover for use in blue models internationally (includes keyboard cable)
792791-BA1 Keyboard/top cover for use in blue models in Slovenia (includes keyboard cable)
792791-BB1 Keyboard/top cover for use in blue models in Israel (includes keyboard cable)
792791-BG1 Keyboard/top cover for use in blue models in Switzerland (includes keyboard cable)
792791-DB1 Keyboard/top cover for use in blue models in Canada (includes keyboard cable)
792791-DH1 Keyboard/top cover for use in blue models in Denmark, Finland, and Norway (includes keyboard
cable)
792791-FL1 Keyboard/top cover for use in blue models in the Czech Republic and Slovakia (includes keyboard
cable)
792792-001 Keyboard/top cover for use in magenta models in the United States (includes keyboard cable)
792792-031 Keyboard/top cover for use in magenta models in the United Kingdom and Singapore (includes
keyboard cable)
792792-041 Keyboard/top cover for use in magenta models in Germany (includes keyboard cable)
792792-051 Keyboard/top cover for use in magenta models in France (includes keyboard cable)
792792-061 Keyboard/top cover for use in magenta models in Italy (includes keyboard cable)
792792-071 Keyboard/top cover for use in magenta models in Spain (includes keyboard cable)
792792-131 Keyboard/top cover for use in magenta models in Portugal (includes keyboard cable)
792792-141 Keyboard/top cover for use in magenta models in Turkey (includes keyboard cable)
792792-151 Keyboard/top cover for use in magenta models in Greece (includes keyboard cable)
792792-161 Keyboard/top cover for use in magenta models in Latin America (includes keyboard cable)
Sequential part number listing 17
Spare part number Description
792792-171 Keyboard/top cover for use in magenta models in Saudi Arabia (includes keyboard cable)
792792-211 Keyboard/top cover for use in magenta models in Hungary (includes keyboard cable)
792792-251 Keyboard/top cover for use in magenta models in Russia (includes keyboard cable)
792792-261 Keyboard/top cover for use in magenta models in Bulgaria (includes keyboard cable)
792792-271 Keyboard/top cover for use in magenta models in Romania (includes keyboard cable)
792792-281 Keyboard/top cover for use in magenta models in Thailand (includes keyboard cable)
792792-291 Keyboard/top cover for use in magenta models in Japan (includes keyboard cable)
792792-A41 Keyboard/top cover for use in magenta models in Belgium (includes keyboard cable)
792792-AB1 Keyboard/top cover for use in magenta models in Taiwan (includes keyboard cable)
792792-AD1 Keyboard/top cover for use in magenta models in South Korea (includes keyboard cable)
792792-B31 Keyboard/top cover for use in magenta models internationally (includes keyboard cable)
792792-BA1 Keyboard/top cover for use in magenta models in Slovenia (includes keyboard cable)
792792-BB1 Keyboard/top cover for use in magenta models in Israel (includes keyboard cable)
792792-BG1 Keyboard/top cover for use in magenta models in Switzerland (includes keyboard cable)
792792-DB1 Keyboard/top cover for use in magenta models in Canada (includes keyboard cable)
792792-DH1 Keyboard/top cover for use in magenta models in Denmark, Finland, and Norway (includes keyboard
cable)
792792-FL1 Keyboard/top cover for use in magenta models in the Czech Republic and Slovakia (includes
keyboard cable)
792793-001 Webcam/microphone module for use in models with a touchscreen (includes Mylar screw covers)
793616-001 Webcam/microphone module for use in models without a touchscreen (includes Mylar screw covers)
795911-001 TouchPad for use in models without WWAN (includes cable)
796086-001 Power connector cable (includes tape)
798213-001 Base enclosure for use in blue touchscreen models without WWAN
798214-001 Base enclosure for use in blue touchscreen models with WWAN
798215-001 Display panel cable for use in models without a touchscreen and with WWAN (includes Mylar screw
covers)
798216-001 Display panel cable for use in models with a touchscreen and with WWAN (includes Mylar screw
covers)
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Tools required 19
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
20 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 21
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
22 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures
forAuthorized Service Provider parts
NOTE: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Keyboard/top cover
Labels on page 7 for details.
For use in country or region Spare part number For use in country or region Spare part number
For use in magenta models:
For use in Belgium 792792-A41 For use in Portugal 792792-131
For use in Bulgaria 792792-261 For use in Romania 792792-271
For use in Canada 792792-DB1 For use in Russia 792792-251
For use in the Czech Republic
and Slovakia
For use in Denmark, Finland,
and Norway
For use in France 792792-051 For use in South Korea 792792-AD1
For use in Germany 792792-041 For use in Spain 792792-071
For use in Greece 792792-151 For use in Switzerland 792792-BG1
For use in Hungary 792792-211 For use in Taiwan 792792-AD1
For use in Israel 792792-BB1 For use in Thailand 792792-281
For use in Italy 792792-061 For use in Turkey 792792-141
For use in Latin America 792792-161 For use in the United Kingdom
For use in Japan 792792-291 For use in the United States 792792-001
792792-FL1 For use in Saudi Arabia 792792-171
792792-DH1 For use in Slovenia 792792-BA1
792792-031
and Singapore
For use in the Netherlands 792792-B31
Component replacement procedures 23
For use in country or region Spare part number For use in country or region Spare part number
For use in blue models:
For use in Belgium 792791-A41 For use in Portugal 792791-131
For use in Bulgaria 792791-261 For use in Romania 792791-271
For use in Canada 792791-DB1 For use in Russia 792791-251
For use in the Czech Republic
and Slovakia
For use in Denmark, Finland,
and Norway
For use in France 792791-051 For use in South Korea 792791-AD1
For use in Germany 792791-041 For use in Spain 792791-071
For use in Greece 792791-151 For use in Switzerland 792791-BG1
For use in Hungary 792791-211 For use in Taiwan 792791-AD1
For use in Israel 792791-BB1 For use in Thailand 792791-281
For use in Italy 792791-061 For use in Turkey 792791-141
For use in Latin America 792791-161 For use in the United Kingdom
For use in Japan 792791-291 For use in the United States 792791-001
For use in the Netherlands 792791-B31
792791-FL1 For use in Saudi Arabia 792791-171
792791-DH1 For use in Slovenia 792791-BA1
792791-031
and Singapore
Before removing the disassembling, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
NOTE: When replacing the keyboard/top cover, be sure that the TouchPad assembly (see
on page 27) and power button board (see Power button board on page 28) are removed from the
defective keyboard/top cover and installed on the replacement keyboard/top cover:
Remove the keyboard/top cover:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the four larger computer feet (1) from the corners of the computer bottom.
4. Remove the two smaller computer rear feet (2) from near the rear corners of the computer bottom.
24 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
TouchPad
5. Remove one screw cover (3) from the middle rear of the computer bottom.
The screw covers and the computer rear feet are included in the Rubber Kit, spare part number
792782-001.
6. Remove the 13 Phillips PM2.5×6.0 screws that secure the keyboard/top cover to the bottom cover.
7. Turn the computer right side up, with the front toward you.
8. Open the computer.
CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step.
There are ribbon cables connecting the keyboard/top cover to the system board that can be damaged if
too much separation is achieved.
9. Lift the front edge (1) of the keyboard/top cover until it (2) separates from the bottom cover.
10. Disconnect the following cables from the system board:
(3): Battery cable
(4): Touchpad cable
(5): Keyboard cable
(6): Power button board cable
Component replacement procedures 25
11. Remove the keyboard/top cover from the computer (7).
Reverse this procedure to install the keyboard/top cover.
26 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
TouchPad
Description Spare part number
TouchPad for use in models without WWAN (includes cable) 795911-001
TouchPad for use in models with WWAN (includes cable) 792776-001
Before removing the TouchPad, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
computer on, and then shut it down through the operating system.
4. Remove the keyboard/top cover (see
Keyboard/top cover on page 23).
Remove the TouchPad:
1. Position the keyboard/top cover upside down with the front toward you.
2. Remove the two Philllips PM2.0×2.0 broad head screws (1) that secure the TouchPad to the keyboard/
top cover.
NOTE: When removing the TouchPad, make sure the cable is released through the opening in the
keyboard/top cover.
3. Remove the TouchPad and cable (2) by releasing them downward (3) from the top surface of the
keyboard/top cover.
Reverse this procedure to install the TouchPad.
Component replacement procedures 27
Power button board
Description Spare part number
Power button board (includes cable) 792777-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see
Keyboard/top cover on page 23).
Remove the power button board:
1. Position the keyboard/top cover upside down.
2. Remove the PM2.0×2.0 broad head screw (1) that secures the power button board to the keyboard/
top cover.
3. Lift the board to disengage it from the posts built into the top cover (2) and then remove the board (3).
Reverse this procedure to install the power button board.
28 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
WLAN module
Description Spare part number
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753077-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
Keyboard/top cover on page 23). Make sure the battery cable is
disconnected from the system board.
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminal on the WLAN module.
NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.
Either one or two antennas may be connected to the module.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
Component replacement procedures 29
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
30 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
WWAN/GPS module
Description Spare part number
HP hs3110 HSPA+ Mobile Broadband Module 748599-005
HP hs3114 HSPA+ Mobile Broadband Module 748600-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
Keyboard/top cover on page 23). Make sure the battery cable is
disconnected from the system board.
Remove the WWAN module:
1. Disconnect the antenna cables (1) from the terminals on the WWAN module.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the computer.
Component replacement procedures 31
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WWAN module, a protective sleeve
must be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
32 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
Battery
Description Spare part number
Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
Keyboard/top cover on page 23).
Remove the battery:
1. Remove the eight PM2.0×3.0 screws (1) that secure the battery to the bottom cover.
2. Lift the battery from the computer (2).
Reverse this procedure to install the battery.
Component replacement procedures 33
USB/card reader board
Description Spare part number
USB/card reader board for use in models without WWAN (includes cable) 792778-001
USB/card reader board for use in models with WWAN (includes cable) 792769-001
Before removing the USB/card reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
5. Remove the battery (see
Battery on page 33).
6. Remove the WWAN/GPS module (see
Keyboard/top cover on page 23).
WWAN/GPS module on page 31).
Remove the USB/card reader board:
1. Disconnect the cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the USB/card reader board to the computer.
3. Rotate left side of board up and pull it toward the left to remove it from connectors, and then remove
the board from the computer (3).
Reverse this procedure to install the USB/card reader board.
34 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
Description Spare part number
Speakers (include left and right speakers and cables) 792784-001
computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
5. Remove the battery (see
Battery on page 33).
Keyboard/top cover on page 23).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the speakers to the bottom cover.
3. Lift the speakers from the computer (3).
Reverse this procedure to install the speakers.
Component replacement procedures 35
Heat sink
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
Description Spare part number
Heat sink (includes thermal cloth) 792773-001
computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
5. Remove the battery (see
Battery on page 33).
Keyboard/top cover on page 23).
Remove the heat sink:
1. Remove the two Phillips PM2.0×2.0 screws (1) that secure the heat sink to the system board.
2. Lift the heat sink off the system board (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink
section (2) that services it.
36 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
Reverse this procedure to install the heat sink.
Component replacement procedures 37
System board
Description Spare part number
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC hard drive, and
the Windows 8 Standard operating system (includes thermal grease and thermal pads)
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC hard drive, and
a non-Windows 8 operating system (includes thermal grease and thermal pads)
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and
the Windows 8 Standard operating system (includes thermal grease and thermal pads)
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and
a non-Windows 8 operating system (includes thermal grease and thermal pads)
792786-501
792786-001
792785-501
792785-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
Keyboard/top cover on page 23), and then remove the following
components:
a. Battery (see
b. WLAN module (see
Battery on page 33)
WLAN module on page 29)
c. WWAN/GPS module (see
d. Heat sink (see
Heat sink on page 36)
WWAN/GPS module on page 31)
Remove the system board:
1. Disconnect the following cables from the system board:
(1): Display cable
(2): Power connector cable
(3): USB/card reader board cable
(4): Speaker cable
38 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
2. Remove the five Phillips PM2.0×2.0 broad head screws (1) that secure the system board to the bottom
cover.
3. Lift the right side of the system board (2), and then pull the system board toward the right to remove it
from the computer (3).
Reverse this procedure to install the system board.
Component replacement procedures 39
Display assembly – non-touchscreen models
NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see
5. Disconnect the battery cable from the system board (see
Remove the display assembly:
1. Disconnect the display cable from the system board (1).
2. Disconnect the WLAN and WWAN/GPS antenna cables (2) from the terminals on the WLAN and WWAN/
GPS modules.
3. Release the display panel cable and the wireless antenna cables from the routing channels and clips (3)
built into the bottom cover.
4. Remove the four Phillips PM2.5×4.5 screws (4) that secure the display assembly to the bottom cover.
5. Remove the display assembly (5).
Keyboard/top cover on page 23).
Battery on page 33).
6. If it is necessary to replace the display back cover or any of the display assembly internal components:
a. Remove the display bezel screw covers (1).
40 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display assembly.
NOTE: The screw covers may be difficult to remove. If you need to replace the covers, they are
available in the Rubber Kit, spare part number 792782-001.
c. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
d. Remove the display bezel (4).
The display bezel is available using spare part number 792768-001 for magenta models and
792767-001 for blue models.
7. If it is necessary to replace the webcam/microphone module:
a. Disconnect the webcam/microphone module cable (1) from the module.
Component replacement procedures 41
b. Detach and remove the module (2) from the display back cover. (The webcam/microphone module
is attached to the display back cover with double-sided adhesive.)
The webcam/microphone module is available using spare part number 793616-001 for models
without a touchscreen.
8. If it is necessary to replace the display panel:
a. Remove the four Phillips PM1.5×2.5 screws (1) that secure the display panel to the
display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in
front of the display back cover.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (2) from the display panel.
42 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
e. Remove the display panel (3).
The display panel is available using spare part number 792779-001 for models without atouchscreen.
The display back cover is available using the following spare part numbers:
792760-001: Magenta models without a touchscreen
792761-001: Blue models without a touchscreen
9. If it is necessary to replace the display hinges:
a. Remove the four Phillips PM2.5×3.0 broad head screws (1) that secure the display hinges to the
display back cover.
b. Remove the two Phillips PM2.0×2.5 screws (2) on the bottom of the hinges and the two Phillips
PM2.0×2.5 screws (3) at the top of the hinges that secure the hinges to the display back cover.
c. Remove the display hinges (4).
The display hinges are included in the Display Hinge Kit, spare part number 792774-001 for
models without a touchscreen.
Component replacement procedures 43
10. If it is necessary to replace the display panel cable:
a. Release the display panel cable from the retention clips (1) and channel built into the display back
cover.
b. Remove the display panel cable (2).
The display panel cable includes the webcam/microphone module cable and is available using the
following spare part numbers:
792771-001: Models without a touchscreen and without WWAN
798215-001: Models without a touchscreen and with WWAN
11. If it is necessary to replace the WLAN antenna cable and transceiver:
a. Detach the antenna transceivers (1) from the display back cover. (The transceivers are attached to
the display back cover with double-sided adhesive.)
b. Release the shielding tape (2) that secures the antenna cables to the display back cover.
44 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
c. Release the antenna cables from the retention clips (2) and channel built into the top edge and
right side of the display back cover.
The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number
792758-001 and WWAN Antenna Kit, spare part number 792757-001.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 45
Display assembly – touchscreen models
NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see
5. Disconnect the battery cable from the system board (see
Remove the display assembly:
1. Disconnect the display cable from the system board (1).
2. Disconnect the WLAN and WWAN/GPS antenna cables (2) from the terminals on the WLAN and WWAN/
GPS modules.
3. Release the display panel cable and the wireless antenna cables from the routing channels and clips (3)
built into the bottom cover.
4. Remove the four Phillips PM2.5×4.5 screws (4) that secure the display assembly to the bottom cover.
5. Remove the display assembly (5).
Keyboard/top cover on page 23).
Battery on page 33).
6. If it is necessary to replace the display back cover or any of the display assembly internal components:
a. Remove the display screw covers (1).
46 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the to the display assembly.
NOTE: The screw covers may be difficult to remove. If you need to replace the covers, a Mylar
screw cover kit is included in all display spare part kits.
c. Lift the top of the rear cover upward (1), and then lift the cover from the display (2).
The display rear cover is available using spare part number 792759-001.
7. If it is necessary to replace the webcam/microphone module:
a. Disconnect the webcam/microphone module cable (1) from the module.
Component replacement procedures 47
b. Detach and remove the module (2) from the display back cover. (The webcam/microphone module
is attached to the display back cover with double-sided adhesive.)
The webcam/microphone module is available using spare part number 792793-001 for models
with a touchscreen.
8. If it is necessary to replace the display hinges:
a. Remove the four Phillips PM2.5×3.0 broad head screws (1) that secure the display hinges to the
display back cover.
b. Remove the two Phillips PM2.0×2.5 screws (2) on the bottom of the hinges and the two Phillips
PM2.0×2.5 screws (3) at the top of the hinges that secure the hinges to the display back cover.
c. Remove the display hinges (4).
The display hinges are included in the Display Hinge Kit, spare part number 792775-001 for
touchscreen models.
9. If it is necessary to replace the display panel cable:
a. Lift the Mylar tape from atop the connector on the panel (1), and then disconnect the cable from
the connector (2).
b. Disconnect the cable from the webcam module (3).
48 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
c. Remove the cable from the clips on the side of the display panel (4), and then remove the display
cable from the display (5).
The display panel cable includes the webcam/microphone module cable and is available using the
following spare part numbers:
792772-001: Models with a touchscreen and without WWAN
798216-001: Models with a touchscreen and with WWAN
10. If it is necessary to replace the WLAN antenna cable and transceiver:
a. Detach the antenna transceivers (1) from the display back cover. (The transceivers are attached to
the display back cover with double-sided adhesive.)
b. Release the shielding tape (2) that secures the antenna cables to the display back cover.
c. Release the antenna cables from the retention clips (2) and channel built into the top edge and
right side of the display back cover.
The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number
792758-001 and WWAN Antenna Kit, spare part number 792757-001.
Component replacement procedures 49
Reverse this procedure to reassemble and install the display assembly.
Power connector cable
Description Spare part number
Power connector cable (includes tape) 796086-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see
5. Disconnect the battery cable from the system board (see
6. Remove the display assembly (see
Keyboard/top cover on page 23).
Battery on page 33).
Display assembly – non-touchscreen models on page 40) or Display
assembly – touchscreen models on page 46.
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector (2) from the retention clips built into the bottom cover.
3. Remove the power connector cable (3).
Reverse this procedure to install the power connector cable.
50 Chapter 5 Removal and replacement procedures forAuthorized Service Provider parts
6 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit
Discarding Changes, and then press enter.
4. Select Yes.
Starting Setup Utility (BIOS) on page 51).
Starting Setup Utility (BIOS) 51
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support Assistant
app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS
installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
52 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
HP PC Hardware Diagnostics (UEFI) to a USB device on page 53.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to
2. Click the Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions
1. Go to
http://hp.com/go/techcenter/pcdiags.
http://www.hp.com.
Downloading
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) 53
7 Specifications
Computer specifications
Metric U.S.
Tablet dimensions
Width 33.32 cm 13.11 in
Depth 22.44 cm 8.84 in
Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in
Weight (equipped with hard drive) 1.70 kg 3.75 lbs
Weight (equipped with solid-state drive) 1.55 kg 3.42 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
19.5 V dc @ 3.33 A – 65 W (select models only)
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
54 Chapter 7 Specifications
33.8-cm (13.3-in), HD display specifications
Metric U.S.
Active diagonal size 33.8-cm 13.3-in
Resolution 1280x800
Display colors 262K
Surface treatment Anti-glare
Contrast ratio 300:1 (typical)
Brightness 200 nits (typical)
Viewing angle SVA
Backlight LED
Response time 5.5 ms/10.5 ms (Typ)(Tr/Td)
Viewing angle 45/45/15/35 (Typ)(L/R/U/D)
33.8-cm (13.3-in), HD display specifications 55
8 Backing up, restoring, and recovering
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the
HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
Creating HP Recovery media on page 57.
See
2. Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type help, and then select
Help and Support.
56 Chapter 8 Backing up, restoring, and recovering
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace the hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from support. See the
Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a
USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub.
http://www.hp.com/support, select your country or region, and
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 59.
Creating recovery media and backups 57
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see
on page 59. If you have not already created recovery media, see Creating HP Recovery media
on page 57.
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see
Recovery Manager on page 59.
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.
For more information, see
Recovering using HP Recovery Manager on page 59.
Recovering using HP Recovery Manager
Recovering using HP
Removing the HP Recovery partition (select models only) on page 61.
58 Chapter 8 Backing up, restoring, and recovering
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have
not already created recovery media, see
Using HP Recovery media, you can choose from one of the following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
Creating HP Recovery media on page 57.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see
●
To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see
●
If the HP Recovery media does not work, you can obtain recovery media for your system from support.
See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you wish to retain.
Creating HP Recovery media on page 57.
Creating HP Recovery media on page 57.
http://www.hp.com/support, select your country or region, and
Restore and recovery 59
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image
recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media that you created, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See
Changing the computer boot order on page 60.
3. Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive you want to boot from.
4. Follow the on-screen instructions.
60 Chapter 8 Backing up, restoring, and recovering
Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Creating HP Recovery media on page 57.
Restore and recovery 61
9 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
62 Chapter 9 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must
be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 63
10 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
recycle.
http://www.hp.com/
64 Chapter 10 Recycling
Index
A
AC adapter light 6
AC adapter, spare part numbers 14,
15
antenna
location 3
removal 44, 49
spare part number 12, 14, 15,
45, 49
Antenna Kit, spare part number 12,
14, 15, 45, 49
audio, product description 1
audio-in jack 5
audio-out jack 5
B
base enclosure, spare part number
11
battery
removal 33
spare part number 10, 15, 33
Bluetooth label 7
bottom 7
buttons
power 3
C
cables, service considerations 19
chipset, product description 1
components
display 3
left side 5
rear 6
right side 6
computer
major components 8
specifications 54
connectors, service considerations
19
D
display assembly
removal 40, 46
spare part numbers 12, 13
display back cover, spare part
number 13, 14, 15
display bezel
removal 40, 46
spare part number 12, 16, 41,
47
Display Hinge Kit, spare part
number 12, 13, 16, 43, 48
display panel
product description 1
removal 42
spare part number 12, 13, 16,
43
display panel cable
removal 44, 48
spare part number 12, 13, 16,
18, 44, 49
display specifications 55
display, exterior components 3
DVD±RW DL SuperMulti Drive, spare
part number 14, 15
E
electrostatic discharge 20
equipment guidelines 22
external media cards, product
description 2
F
feet
removal 24
G
GPS module
removal 31
spare part numbers 31
graphics, product description 1
grounding guidelines 20
guidelines
equipment 22
grounding 20
packaging 21
transporting 21
workstation 21
H
hard drive
product description 1
HDMI port 5
HDMI-to-VGA adapter, spare part
number 14, 15
headphone jack 5
heat sink
removal 36
spare part number 10, 16, 36
hinge
removal 43, 48
spare part number 12, 13, 16,
43, 48
HP PC Hardware Diagnostics (UEFI)
downloading 53
J
jacks
audio-in 5
audio-out 5
headphone 5
microphone 5
K
keyboard/top cover
removal 23
spare part numbers 9, 16, 17,
18, 23
keys
Windows 3
L
labels
Bluetooth 7
Microsoft Certificate of
Authenticity 7
regulatory 7
serial number 7
service 7
wireless certification 7
WLAN 7
left-side components 5
lights
AC adapter 6
Index 65
mute 3
power 5
webcam 4
M
memory card reader 5
memory, product description 1
microphone
location 3
product description 1
microphone jack 5
model name 1
mute light 3
O
operating system, product
description 2
optical drive
product description 1
spare part number 14, 15
P
packaging guidelines 21
plastic parts, service
considerations 19
ports
HDMI 5
product description 2
USB 2.0 5, 6
power button 3
power button board
removal 28
spare part number 10, 16, 28
power connector 6
power connector cable
removal 50
spare part number 11, 18, 50
power cord
set requirements 62
spare part numbers 15
power light 5
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
external media cards 2
graphics 1
hard drive 1
memory 1
microphone 1
operating system 2
optical drive 1
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 2
video 1
wireless 1
product name 1
product name and number,
computer 7
R
rear components 6
regulatory information
regulatory label 7
wireless certification labels 7
removal/replacement
procedures 23
right-side components 6
Rubber Feet Kit, spare part number
14
Rubber Kit, spare part number 11,
16
S
Screw Kit, spare part number 14, 16
security cable slot 5
security, product description 2
serial number, computer 7
service considerations
cables 19
connectors 19
plastic parts 19
service labels, locating 7
serviceability, product description 2
SIM slot, identifying 6
speakers
location 6
removal 35
spare part number 11, 16, 35
specifications
display 55
system board
removal 38
spare part numbers 16, 38
T
tools required 19
TouchPad
removal 27
spare part number 9, 16, 18, 27
TouchPad zone 3
transporting guidelines 21
traveling with the computer 7
U
USB 2.0 port 6
USB 3.0 port 5
USB/card reader board
removal 34
spare part number 11, 16, 34
V
video, product description 1
W
webcam light 4
webcam, location 4
webcam/microphone module
removal 41, 47
spare part number 12, 13, 18,
42, 48
Windows key 3
wireless antenna
location 3
removal 44, 49
spare part number 12, 14, 15,
45, 49
wireless certification label 7
wireless, product description 1
WLAN device 7
WLAN label 7
WLAN module
removal 29
spare part numbers 10, 15, 29
workstation guidelines 21
WWAN module
removal 31
spare part numbers 11, 31
66 Index
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