HP Stream 14 * Model numbers: 14-ax0XX Maintenance and Service Guide
HP Stream Laptop PC 14
* Model numbers: 14-ax0XX
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Celeron are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2016
Document Part Number: 902530-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
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iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Front ....................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Button .................................................................................................................................................. 8
Keys ..................................................................................................................................................... 9
Using the action keys ........................................................................................................................ 10
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Rubber Kit ............................................................................................................................................................ 15
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement procedures preliminary requirements .................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
Packaging and transporting guidelines .......................................................................... 20
Workstation guidelines ................................................................................ 20
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 22
Component replacement procedures .................................................................................................................. 22
Bottom cover ..................................................................................................................................... 23
Battery ............................................................................................................................................... 24
Memory module ................................................................................................................................ 25
v
WLAN module .................................................................................................................................... 26
RTC battery ........................................................................................................................................ 28
Heat sink ............................................................................................................................................ 29
Speakers ............................................................................................................................................ 31
System board .................................................................................................................................... 32
TouchPad ........................................................................................................................................... 34
Display assembly ............................................................................................................................... 35
Power button board .......................................................................................................................... 41
Power connector cable ...................................................................................................................... 42
Keyboard/top cover ........................................................................................................................... 43
6 Using Setup Utility (BIOS) ............................................................................................................................. 44
Starting Setup Utility (BIOS) ................................................................................................................................ 44
Updating Setup Utility (BIOS) .............................................................................................................................. 44
Determining the BIOS version ........................................................................................................... 44
Downloading a BIOS update .............................................................................................................. 45
7 Specications .............................................................................................................................................. 46
Computer specications ...................................................................................................................................... 46
35.56-cm (14.0-in), HD display specications .................................................................................................... 47
8 Backing up, restoring, and recovering ........................................................................................................... 48
Creating recovery media and backups ................................................................................................................ 48
Creating HP Recovery media (select products only) ......................................................................... 48
Using Windows tools ........................................................................................................................................... 49
Restore and recovery ........................................................................................................................................... 50
Recovering using HP Recovery Manager ........................................................................................... 50
What you need to know before you get started ............................................................. 50
Using the HP Recovery partition (select products only) ................................................. 51
Using HP Recovery media to recover .............................................................................. 51
Changing the computer boot order ................................................................................ 52
Removing the HP Recovery partition (select products only) ......................................... 53
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 54
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 54
10 Power cord set requirements ...................................................................................................................... 56
Requirements for all countries ............................................................................................................................ 56
Requirements for specic countries and regions ................................................................................................ 56
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11 Recycling .................................................................................................................................................. 58
Index ............................................................................................................................................................. 59
vii
viii
1 Product description
Category Description
Product Name HP Stream Laptop PC
Model numbers: 14-ax0XX
Processor Intel Celeron® N3060 (1.6 GHz, turbo up to 2.48 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W
Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W
Chipset Integrated SoC
Graphics Internal graphics
Intel HD Graphics 400 (N3060 processor)
Intel HD Graphics (N3050 processor)
Support for DX12, HD decode, and HDMI
Panel 16:9 ultra-wide aspect ratio
14.0-in (1366×768), BrightView, high-denition (HD), light-emitting diode (LED), slim 3.0 mm, eDP, 220 nits
Memory On-board system memory
●
DDR3L-1600MHz single channel support
●
Supports up to 2 GB maximum on-board system memory
One SODIMM slot-non-accessible/non-upgradeable
●
DDR3L-1600MHz single channel support
●
Supports up to 4 GB maximum system memory
Hard drive eMMC conguration
32 MB
Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive
Camera and
microphone
Audio DTS Studio Sound
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
External card
expansion
HP Webcam: VGA camera -indicator light, USB 2.0, 640×480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Dual speakers
Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
Compatible with Miracast-certied devices
HP Multi-Format Digital Media Card Reader
Support for SD/SDHC/SDXC
Push-pull insertion/removal
1
Category Description
Internal card
expansion
Ports AC Smart Pin adapter plug
Keyboard/pointing
devices
Power
requirements
One M.2 card slot for WLAN
Combo audio-out (headphone)/audio-in (microphone) jack
High-denition multimedia interface (HDMI) v.1.4, supporting 1920×1080 at 60 Hz
USB 3.0 (2)
USB 2.0 (1)
Keyboard
Full-size, textured island keyboard (no numeric keypad)
TouchPad requirements
TouchPad with image sensor
Taps enabled as default
Multitouch gestures enabled
Default on for 2-nger scroll, pinch, rotate, 2-nger click, 3-nger ick
Battery
3-cell, 41-WHr, Li-ion battery
AC adapter
45-W
Security Kensington Security Lock
Support for Trust Platfom Module (TPM) 2.0
Operating system Preinstalled
Windows 10
For Developed Market (ML)
Microsoft Windows 10 Home Entry Notebook with OneDrive
Microsoft Windows 10 Home Entry Notebook
For Emerging Market (EM/SL)
Microsoft Windows 10 Home Entry Notebook with OneDrive
Microsoft Windows 10 Home Entry Notebook
Serviceability End user replaceable part
AC adapter
2 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) Camera light On: The camera is in use.
(2) Camera Allows you to video chat, record video, and record still images.
(3) Internal microphone Records sound.
(4) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display 3
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) HDMI port Connects an optional video or audio device, such as a high-
(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
external drive, printer, scanner or USB hub.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
(6) Memory card reader Reads optional memory cards that enable you to store, manage,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
4 Chapter 2 External component identication
Component Description
▲ Pull the card out of the memory card reader.
(7) Power light
Right side
Component Description
(1) AC adapter and battery light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
Front
(2) Power connector Connects an AC adapter.
Component Description
Speakers (2) Produce sound.
Right side 5
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identication
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 7
Button
Component Description
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep.
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Type power in the taskbar search box, and then select Power &
sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
8 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Top 9
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
Icon Description
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
10 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Item Description Function
(1) Product name This is the product name axed to the front of the computer.
(2) Serial number This is an alphanumeric identier that is unique to each product.
(3) Product number This number provides specic information about the product's hardware
components. The part number helps a service technician to determine what
components and parts are needed.
Labels 11
Item Description Function
(4) Warranty period This number describes the duration of the warranty period for the computer.
(5) Model description This is the alphanumeric identier used to locate documents, drivers, and
support for the computer.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Computer major components 13
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