HP Stream Laptop PC 14
* Model numbers: 14-ax0XX
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Celeron are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2016
Document Part Number: 902530-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Front ....................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Button .................................................................................................................................................. 8
Keys ..................................................................................................................................................... 9
Using the action keys ........................................................................................................................ 10
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Rubber Kit ............................................................................................................................................................ 15
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement procedures preliminary requirements .................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
Packaging and transporting guidelines .......................................................................... 20
Workstation guidelines ................................................................................ 20
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 22
Component replacement procedures .................................................................................................................. 22
Bottom cover ..................................................................................................................................... 23
Battery ............................................................................................................................................... 24
Memory module ................................................................................................................................ 25
v
WLAN module .................................................................................................................................... 26
RTC battery ........................................................................................................................................ 28
Heat sink ............................................................................................................................................ 29
Speakers ............................................................................................................................................ 31
System board .................................................................................................................................... 32
TouchPad ........................................................................................................................................... 34
Display assembly ............................................................................................................................... 35
Power button board .......................................................................................................................... 41
Power connector cable ...................................................................................................................... 42
Keyboard/top cover ........................................................................................................................... 43
6 Using Setup Utility (BIOS) ............................................................................................................................. 44
Starting Setup Utility (BIOS) ................................................................................................................................ 44
Updating Setup Utility (BIOS) .............................................................................................................................. 44
Determining the BIOS version ........................................................................................................... 44
Downloading a BIOS update .............................................................................................................. 45
7 Specications .............................................................................................................................................. 46
Computer specications ...................................................................................................................................... 46
35.56-cm (14.0-in), HD display specications .................................................................................................... 47
8 Backing up, restoring, and recovering ........................................................................................................... 48
Creating recovery media and backups ................................................................................................................ 48
Creating HP Recovery media (select products only) ......................................................................... 48
Using Windows tools ........................................................................................................................................... 49
Restore and recovery ........................................................................................................................................... 50
Recovering using HP Recovery Manager ........................................................................................... 50
What you need to know before you get started ............................................................. 50
Using the HP Recovery partition (select products only) ................................................. 51
Using HP Recovery media to recover .............................................................................. 51
Changing the computer boot order ................................................................................ 52
Removing the HP Recovery partition (select products only) ......................................... 53
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 54
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 54
10 Power cord set requirements ...................................................................................................................... 56
Requirements for all countries ............................................................................................................................ 56
Requirements for specic countries and regions ................................................................................................ 56
vi
11 Recycling .................................................................................................................................................. 58
Index ............................................................................................................................................................. 59
vii
viii
1 Product description
Category Description
Product Name HP Stream Laptop PC
Model numbers: 14-ax0XX
Processor Intel Celeron® N3060 (1.6 GHz, turbo up to 2.48 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W
Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W
Chipset Integrated SoC
Graphics Internal graphics
Intel HD Graphics 400 (N3060 processor)
Intel HD Graphics (N3050 processor)
Support for DX12, HD decode, and HDMI
Panel 16:9 ultra-wide aspect ratio
14.0-in (1366×768), BrightView, high-denition (HD), light-emitting diode (LED), slim 3.0 mm, eDP, 220 nits
Memory On-board system memory
●
DDR3L-1600MHz single channel support
●
Supports up to 2 GB maximum on-board system memory
One SODIMM slot-non-accessible/non-upgradeable
●
DDR3L-1600MHz single channel support
●
Supports up to 4 GB maximum system memory
Hard drive eMMC conguration
32 MB
Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive
Camera and
microphone
Audio DTS Studio Sound
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
External card
expansion
HP Webcam: VGA camera -indicator light, USB 2.0, 640×480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Dual speakers
Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
Compatible with Miracast-certied devices
HP Multi-Format Digital Media Card Reader
Support for SD/SDHC/SDXC
Push-pull insertion/removal
1
Category Description
Internal card
expansion
Ports AC Smart Pin adapter plug
Keyboard/pointing
devices
Power
requirements
One M.2 card slot for WLAN
Combo audio-out (headphone)/audio-in (microphone) jack
High-denition multimedia interface (HDMI) v.1.4, supporting 1920×1080 at 60 Hz
USB 3.0 (2)
USB 2.0 (1)
Keyboard
Full-size, textured island keyboard (no numeric keypad)
TouchPad requirements
TouchPad with image sensor
Taps enabled as default
Multitouch gestures enabled
Default on for 2-nger scroll, pinch, rotate, 2-nger click, 3-nger ick
Battery
3-cell, 41-WHr, Li-ion battery
AC adapter
45-W
Security Kensington Security Lock
Support for Trust Platfom Module (TPM) 2.0
Operating system Preinstalled
Windows 10
For Developed Market (ML)
Microsoft Windows 10 Home Entry Notebook with OneDrive
Microsoft Windows 10 Home Entry Notebook
For Emerging Market (EM/SL)
Microsoft Windows 10 Home Entry Notebook with OneDrive
Microsoft Windows 10 Home Entry Notebook
Serviceability End user replaceable part
AC adapter
2 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) Camera light On: The camera is in use.
(2) Camera Allows you to video chat, record video, and record still images.
(3) Internal microphone Records sound.
(4) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display 3
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) HDMI port Connects an optional video or audio device, such as a high-
(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
external drive, printer, scanner or USB hub.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
(6) Memory card reader Reads optional memory cards that enable you to store, manage,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
4 Chapter 2 External component identication
Component Description
▲ Pull the card out of the memory card reader.
(7) Power light
Right side
Component Description
(1) AC adapter and battery light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
Front
(2) Power connector Connects an AC adapter.
Component Description
Speakers (2) Produce sound.
Right side 5
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identication
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 7
Button
Component Description
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep.
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Type power in the taskbar search box, and then select Power &
sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
8 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Top 9
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
Icon Description
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
10 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Item Description Function
(1) Product name This is the product name axed to the front of the computer.
(2) Serial number This is an alphanumeric identier that is unique to each product.
(3) Product number This number provides specic information about the product's hardware
components. The part number helps a service technician to determine what
components and parts are needed.
Labels 11
Item Description Function
(4) Warranty period This number describes the duration of the warranty period for the computer.
(5) Model description This is the alphanumeric identier used to locate documents, drivers, and
support for the computer.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Computer major components 13
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 16.
(2) Keyboard/top cover (includes keyboard cable):
For a list of keyboard country codes, see Keyboard/top cover on page 43 or Keyboard/top cover on page 43.
For use in blue models 905569-xx1
For use in purple models 905570-xx1
For use in white models 910180-xx1
(3) TouchPad
For use in blue models 905691-001
For use in purple models 906174-001
For use in white models 910178-001
(4) TouchPad cable 905563-001
(5) RTC battery 857380-001
(6) Battery, 3-cell, 41-WHr, 3.615-AHr, Li-ion 844203-855
(7) Battery cable 905566-001
(8) Heat sink 907105-001
(9) WLAN module (Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter
(non-vPro)
(10) Speakers (includes cable) 905565-001
(11) System board (includes a graphics subsystem with UMA memory, thermal grease, and thermal pads):
Intel Celeron N3060 processor, 2 GB system memory, 32 GB eMMC hard drive, and a non-
Windows operating system
Intel Celeron N3060 processor, 2 GB system memory, 32 GB eMMC hard drive, and the Windows
10 operating system
Intel Celeron N3060 processor, 32 GB eMMC hard drive, and a non-Windows operating system 905305-001
Intel Celeron N3060 processor, 32 GB eMMC hard drive, and the Windows 10 operating system 905305-601
Intel Celeron N3050 processor, 2 GB system memory, 32 GB eMMC hard drive, and a non-
Windows operating system
Intel Celeron N3050 processor, 2 GB system memory, 32 GB eMMC hard drive, and the Windows
10 operating system
Intel Celeron N3050 processor, 32 GB eMMC hard drive, and a non-Windows operating system 905306-001
Intel Celeron N3050 processor, 32 GB eMMC hard drive, and the Windows 10 operating system 905306-601
(12) Power button board 905579-001
(13) Power button board cable 905562-001
793840-005
905302-001
905302-601
905304-001
905304-601
(14) Power connector (DC in) cable 810327-004
(15) Base enclosure
For use in blue models 905564-001
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in purple models 905690-001
For use in white models 910176-001
Memory module, 4 GB (PC3L, 12800, 1600-MHz; not illustrated)) 691740-005
Rubber Kit
Item Description Spare part number
Rubber Kit for use in blue models 905567-001
Rubber Kit for use in purple models 905739-001
Rubber Kit for use in white models 910179-001
(1) Top rubber foot/strip
(2) Bottom rubber foot/strip
Rubber Kit 15
Display assembly components
Item Description Spare part number
(1) Display bezel
For use in blue models 905559-001
For use in purple models 905689-001
For use in white models 910177-001
(2) Raw display panel 847664-005
(3) Webcam/microphone module 766523-025
(4) Display Hinge Kit (includes left and right display hinges) 905560-001
(5) Display panel cable 905561-001
(6) Antenna Kit (includes wireless antenna cable with transceiver) 906173-001
(7) Display back cover
For use in blue models 905558-001
For use in purple models 905688-001
For use in white models 910175-001
16 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
HP Smart AC adapter, 45-W, non-PFC, RC, 4.5-mm 741553-850
HP HDMI-to-VGA adapter 701943-001
HP USB to Gigabit RJ-45 Adapter 829941-001
HP USB external DVD±RW DL SuperMulti Drive 747080-001
Power cord (3-pin, black, 1.00-m):
Argentina 401300-007
Denmark 213353-008
Europe 213350-009
Israel 398063-003
Italy 213352-008
North America 213349-009
South Africa 361240-002
Switzerland 213354-008
The United Kingdom and Singapore 213351-008
Rubber Kit (includes top and bottom rubber feet/strips)
For use in blue models 905567-001
For use in purple models 905739-001
For use in white models 910179-001
Screw Kit 905568-001
Miscellaneous parts 17
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
18 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 19
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
20 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 21
5 Removal and replacement procedures for
Authorized Service Provider parts
NOTE: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 11 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
22 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover
Description Spare part number
Bottom cover for use in blue models 905564-001
Bottom cover for use in purple models 905690-001
Bottom cover for use in white models 910176-001
Before removing the bottom cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Position the computer upside down.
2. Peel the two rubber strips o the bottom cover (1) to gain access to the screws underneath.
3. Remove eight Phillips PM2.5×6.0 screws (2) that secure the bottom cover to the computer.
4. Pry around the edges to disengage the bottom cover from the computer (3).
5. Lift the bottom cover from the computer (4).
Reverse this procedure to install the bottom cover.
Component replacement procedures 23
Battery
Description Spare part number
Battery, 3-cell, 41-WHr, 3.615-AHr, Li-ion 844203-855
Battery cable 905566-001
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
Remove the battery:
1. Disconnect the battery cable from the system board (1).
2. Remove the three PM2.0×2.5 screws (2) that secure the battery to the computer.
3. Remove the two PM2.0×6.0 screws (3) that secure the connector to the computer.
4. Lift the battery and the connector from the computer (4).
5. Disconnect the connector from the battery (5).
6. If replacing the battery cable, remove the cable from its routing path in the computer (6).
Reverse this procedure to install the battery.
24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Memory module
Description Spare part number
Memory module, 4 GB (PC3L, 12800, 1600-MHz) 691740-005
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 25
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 793840-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminal on the WLAN module.
NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.
Either one or two antennas may be connected to the module.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 27
RTC battery
Description Spare part number
RTC battery 857380-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
To remove the RTC battery:
▲
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Disconnect the RTC battery cable from the system board (1), and then lift the RTC battery from the
computer (2).
NOTE: The RTC battery is secured with double-sided tape.
Reverse this procedure to install the RTC battery.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Heat sink
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the heat sink:
1. Remove the two Phillips broad head PM2.0×2.0 screws (1) that secure the heat sink to the system
2. Lift the heat sink o the system board (2).
Description Spare part number
Heat sink 907105-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
board.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink
section (2) that services it.
Component replacement procedures 29
Reverse this procedure to install the heat sink.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 23).
5. Remove the battery (see Battery on page 24).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Lift the speakers from the computer (2).
Description Spare part number
Speakers (includes cable) 905565-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Reverse this procedure to install the speakers.
Component replacement procedures 31
System board
Description Spare part number
Intel Celeron N3060 processor, 2 GB system memory, 32 GB eMMC hard drive, and a non-Windows
operating system
Intel Celeron N3060 processor, 2 GB system memory, 32 GB eMMC hard drive, and the Windows 10
operating system
Intel Celeron N3060 processor, 32 GB eMMC hard drive, and a non-Windows operating system 905305-001
Intel Celeron N3060 processor, 32 GB eMMC hard drive, and the Windows 10 operating system 905305-601
Intel Celeron N3050 processor, 2 GB system memory, 32 GB eMMC hard drive, and a non-Windows
operating system
Intel Celeron N3050 processor, 2 GB system memory, 32 GB eMMC hard drive, and the Windows 10
operating system
Intel Celeron N3050 processor, 32 GB eMMC hard drive, and a non-Windows operating system 905306-001
Intel Celeron N3050 processor, 32 GB eMMC hard drive, and the Windows 10 operating system 905306-601
905302-001
905302-601
905304-001
905304-601
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
5. Remove the WLAN module (see WLAN module on page 26).
6. Remove the heat sink (see Heat sink on page 29).
Remove the system board:
1. Disconnect the following cables from the system board:
(1): Power button board cable
(2): Display cable
(3): Power connector cable
(4): Keyboard cable
(5): Battery cable
(6): TouchPad cable
(7): RTC battery cable
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the three black Phillips broad head PM2.0×2.5 screws (1) that secure the system board to the
computer.
3. Remove the two silver Phillips PM2.0×2.5 screws (2) that secure the system board to the computer.
4. Lift up the left side of the system board (3), and then pull the system board toward the left to remove it
from the computer (4).
Reverse this procedure to install the system board.
Component replacement procedures 33
TouchPad
Before removing the TouchPad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
6. Remove the system board (see System board on page 32).
Remove the TouchPad:
Description Spare part number
TouchPad for use in blue models 905691-001
TouchPad for use in purple models 906174-001
TouchPad for use in white models 910178-001
TouchPad cable 905563-001
computer on, and then shut it down through the operating system.
1. Remove the three Phillips PM2.0×3.0 screws (1) that secure the TouchPad bracket to the computer, and
the lift the bracket from the computer (2).
2. Disconnect the cable from the TouchPad (3).
3. Remove the three Phillips PM2.0×3.0 screws (4) that secure the TouchPad to the computer, and the lift
the Touchpad from the computer (5).
Reverse this procedure to install the TouchPad.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the display assembly:
1. Remove the WLAN antennas from the routing path in the computer (1).
2. Remove the four Phillips PM2.5×5.0 screws (2) that secure the display assembly to the computer.
3. Lift the display assembly from the computer (3).
4. If it is necessary to replace the display bezel:
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
b. Remove the display bezel (4).
The display bezel is available using spare part number 905559-001 for blue models, 905689-001
for purple models, and 910177-001 for white models.
Component replacement procedures 35
5. If it is necessary to replace the webcam/microphone module:
a. Detach and lift the module (1) from the display back cover. (The webcam/microphone module is
attached to the display back cover with double-sided adhesive.)
b. Disconnect the webcam/microphone module cable (2) from the module.
The webcam/microphone module is available using spare part number 766523-025.
6. If it is necessary to replace the display panel:
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the
display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in
front of the display back cover.
The raw display panel is available using spare part number 847664-005.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (2) from the display panel.
e. Remove the display panel from the computer (3).
7. If it is necessary to replace the display hinges:
Component replacement procedures 37
a. Remove the two Phillips PM2.0×3.0 screws (1) on the top of the hinges.
b. Remove the four Phillips PM2.5×2.5 screws (2) on the outside bottom of the hinges and the two
Phillips PM2.5×4.0 screws (3) at the inside bottom of the hinges.
c. Remove the display hinges (4).
The display hinges are included in the Display Hinge Kit, spare part number 905560-001.
8. If it is necessary to replace the display panel cable:
a. Release the display panel cable from the retention clips (1) and channel built into the left side of
the display back cover.
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display panel cable (2).
The display panel cable includes the webcam/microphone module cable and is available using
spare part number 905561-001.
IMPORTANT: Be sure to note the way the cable routes into the display hinge, as shown in the
following image.
9. If it is necessary to replace the WLAN antenna cable and transceiver:
a. Release the antenna cable from the retention clips (1) and channel built into the right side of the
display back cover.
Component replacement procedures 39
b. Peel the antenna transceivers from the top of the display enclosure, and then remove the antennas
from the enclosure (2).
The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number
906173-001.
IMPORTANT: Be sure to note the way the antenna cable routes into the display hinge, as shown in
the following image.
Reverse this procedure to reassemble and install the display assembly.
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description Spare part number
Power button board 905579-001
Power button board cable 905562-001
Before removing the power button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
6. Remove the display assembly (see Display assembly on page 35).
Remove the power button board:
1. Disconnect the cable from the power button board (1).
2. Remove the PM2.0×3.0 screw (2) that secures the power button board to the computer.
3. Lift the board from the computer (3).
Reverse this procedure to install the power button board.
Component replacement procedures 41
Power connector cable
Description Spare part number
Power connector cable 810327-004
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
6. Remove the display assembly (see Display assembly on page 35).
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector (2) from the retention clips built into the bottom cover.
3. Remove the power connector cable (3).
Reverse this procedure to install the power connector cable.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Keyboard/top cover
The top cover/keyboard spare part remains after all other spare parts have been removed.
In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.
Description Spare part number
Blue models 905569-xx1
Purple models 905570-xx1
White models 910180-xx1
For use in country
or region
Belgium -A41 Hungary -211 Saudi Arabia -171
Bulgaria -261 Israel -BB1 Slovenia -BA1
Canada -DB1 Italy -061 Spain -071
Czech Republic
and Slovakia
Denmark, Finland, and
Norway
France -051 Portugal -131 United Kingdom -031
Germany -041 Romania -271 United States -001
Greece -151 Russia -251
Spare
part
number
-FL1 Latin America -161 Switzerland -BG1
-DH1 The Netherlands -B31 Turkey -141
For use in country
or region
Spare
part
number
For use in country
or region
Spare
part
number
Component replacement procedures 43
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 44).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 45.
44 Chapter 6 Using Setup Utility (BIOS)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS) 45
7 Specications
Computer specications
Metric U.S.
Width 33.7 cm 13.27 in
Depth 22.6 cm 8.90 in
Height 1.79 cm 0.71 in
Weight 1.44 kg 3.18 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
19.5 V dc @ 3.33 A – 65 W (select models only)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
46 Chapter 7 Specications
35.56-cm (14.0-in), HD display specications
Metric U.S.
Active diagonal size 35.56-cm 14.0-in
Resolution 1366x768 (HD)
Width 3.0 mm
Surface treatment BrightView
Brightness 220 nits (typical)
Viewing angle SVA
Backlight LED
35.56-cm (14.0-in), HD display specications 47
8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 48. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 49.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 50.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
48 Chapter 8 Backing up, restoring, and recovering
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 49.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 50.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
Using Windows tools 49
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 50. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 48.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 50.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 53.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 48.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 48.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 48.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
50 Chapter 8 Backing up, restoring, and recovering
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
Restore and recovery 51
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 52.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
ash drive.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
52 Chapter 8 Backing up, restoring, and recovering
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 48.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 53
9 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 54.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
54 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
56 Chapter 10 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 57
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
58 Chapter 11 Recycling
Index
A
AC adapter and battery 5
AC adapter, spare part number 17
action keys 10
identifying 9
airplane mode key 10
antenna
removal 39
spare part number 16, 40
Antenna Kit, spare part number 16,
40
audio, product description 1
audio-out (headphone)/audio-in
(microphone) jack, identifying 4
B
backups 48
base enclosure, spare part number
14
battery
removal 24
spare part number 14, 24
battery cable
spare part number 14, 24
BIOS
determining version 44
downloading an update 45
starting the Setup Utility 44
updating 44
Bluetooth label 12
boot order
changing 52
bottom 12
bottom cover
removal 23
spare part number 23
buttons
left TouchPad 6
power 8
right TouchPad 6
C
cables, service considerations 18
camera
identifying 3
camera light, identifying 3
caps lock light, identifying 7
chipset, product description 1
components
display 3
front 5
left side 4
right side 5
top 6
computer
major components 13
specications 46
connector, power 5
connectors, service considerations
18
D
display assembly
removal 35
spare part numbers 16
display back cover, spare part
number 16
display bezel
removal 35
spare part number 16, 35
Display Hinge Kit, spare part
number 16, 38
display panel
product description 1
removal 36
spare part number 16
display panel cable
removal 38
spare part number 16, 39
display specications 47
DVD±RW DL SuperMulti Drive, spare
part number 17
E
electrostatic discharge 19
equipment guidelines 21
esc key, identifying 9
external card expansion, product
description 1
F
fn key, identifying 9
G
graphics, product description 1
grounding guidelines 19
guidelines
equipment 21
grounding 19
packaging 20
transporting 20
workstation 20
H
hard drive
product description 1
HDMI port
identifying 4
HDMI-to-VGA adapter, spare part
number 17
heat sink
removal 29
spare part number 14, 29
hinge
removal 37
spare part number 16, 38
HP PC Hardware Diagnostics (UEFI)
using 54
HP Recovery Manager
correcting boot problems 52
starting 51
HP Recovery media
creating 48
recovery 51
HP Recovery partition
recovery 51
removing 53
I
internal microphones, identifying 3
J
jacks
audio-out (headphone)/audio-in
(microphone) 4
Index 59
K
keyboard/top cover
removal 43
spare part numbers 14, 43
keys
action 9
airplane mode 10
esc 9
fn 9
Windows 9
L
labels
Bluetooth 12
regulatory 12
serial number 11
service 11
wireless certication 12
WLAN 12
lights
AC adapter and battery light 5
caps lock 7
mute 7
power 5
M
memory card reader, identifying 4
memory card, identifying 4
memory module
removing 25
memory, product description 1
microphone
product description 1
minimized image recovery 51
minimized image, creating 50
model name 1
mute light, identifying 7
O
operating system, product
description 2
optical drive
product description 1
spare part number 17
original system recovery 50
P
packaging guidelines 20
plastic parts, service
considerations 18
ports
HDMI 4
product description 2
USB 2.0 4
USB 3.0 4
power button board
removal 41
spare part number 14, 41
power button board cable
spare part number 14, 41
power button, identifying 8
power connector cable
removal 42
spare part number 14, 42
power connector, identifying 5
power cord
set requirements 56
power lights, identifying 5
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
external card expansion 1
graphics 1
hard drive 1
memory 1
microphone 1
operating system 2
optical drive 1
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 2
webcam 1
wireless 1
product name 1
product name and number,
computer 11
R
raw display panel
spare part number 37
recover
options 50
recovery
discs 49, 51
HP Recovery Manager 50
media 51
starting 51
supported discs 49
system 50
USB ash drive 51
using HP Recovery media 49
recovery media
creating 48
creating using HP Recovery
Manager 49
recovery partition
removing 53
regulatory information
regulatory label 12
wireless certication labels 12
removal/replacement
procedures 22
RTC battery
removing 28
spare part number 14
Rubber Kit
spare part number 15
spare part numbers 15
Rubber Kit, spare part number 17
S
Screw Kit, spare part number 17
security cable slot, identifying 4
security, product description 2
serial number 11
serial number, computer 11
service considerations
cables 18
connectors 18
plastic parts 18
service labels, locating 11
serviceability, product description 2
slots
memory card reader 4
security cable 4
speakers
identifying 5
removal 31
spare part number 14, 31
specications
display 47
supported discs, recovery 49
60 Index
system board
removal 32
spare part numbers 32
system recovery 50
system restore point
creating 49
system restore point, creating 48
T
tools required 18
TouchPad
buttons 6
removal 34
spare part number 14, 34
TouchPad cable
spare part number 14, 34
TouchPad zone, identifying 6
transporting guidelines 20
traveling with the computer 12
U
USB 2.0 port, identifying 4
USB 3.0 port, identifying 4
W
webcam
product description 1
webcam/microphone module
removal 36
spare part number 16, 36
Windows
system restore point 48, 49
Windows key, identifying 9
Windows tools
using 49
wireless antenna
removal 39
spare part number 16, 40
wireless certication label 12
wireless, product description 1
WLAN antennas, identifying 3
WLAN device 12
WLAN label 12
WLAN module
removal 26
spare part numbers 14, 26
workstation guidelines 20
Index 61
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