Maintenance and Service Guide
HP Stream 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company,
L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel is a trademark of Intel
Corporation or its subsidiaries in the U.S.
and/or other countries. SDHC, SDXC, and
microSD are trademarks or registered
trademarks of SD-3C LLC in the United States,
other countries or both.Microsoft and Windows
are either registered trademarks or trademarks
of Microsoft Corporation in the United States
and/or other countries. Miracast is a registered
trademark of the Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2019
Document Part Number: L60885-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
Touchpad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Button .................................................................................................................................................. 8
Special keys ......................................................................................................................................... 9
Bottom ................................................................................................................................................................. 10
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Rubber Kit ............................................................................................................................................................ 15
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement procedures preliminary requirements .................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Drive handling ................................................................................................................................... 19
Workstation guidelines ..................................................................................................................... 19
Electrostatic discharge information .................................................................................................................... 19
Generating static electricity .............................................................................................................. 20
Preventing electrostatic damage to equipment ............................................................................... 20
Personal grounding methods and equipment .................................................................................. 21
Grounding the work area ................................................................................................................... 21
Recommended materials and equipment ........................................................................................ 21
Packaging and transporting guidelines .............................................................................................................. 22
v
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Component replacement procedures .................................................................................................................. 23
Preparation for disassembly ............................................................................................................. 23
Bottom cover ..................................................................................................................................... 24
Battery ............................................................................................................................................... 25
Memory module ................................................................................................................................ 26
WLAN module .................................................................................................................................... 27
RTC battery ........................................................................................................................................ 29
Heat sink ............................................................................................................................................ 30
Speakers ............................................................................................................................................ 32
System board (with integrated processor) ....................................................................................... 33
Touchpad ........................................................................................................................................... 35
Display assembly ............................................................................................................................... 36
Power button board .......................................................................................................................... 42
Power connector cable ...................................................................................................................... 43
Keyboard/top cover ........................................................................................................................... 44
6 Using Setup Utility (BIOS) ............................................................................................................................. 45
Starting Setup Utility (BIOS) ................................................................................................................................ 45
Updating Setup Utility (BIOS) .............................................................................................................................. 45
Determining the BIOS version ........................................................................................................... 45
Downloading a BIOS update .............................................................................................................. 46
7 Backing up, restoring, and recovering ........................................................................................................... 47
Backing up information and creating recovery media ........................................................................................ 47
Using Windows tools ......................................................................................................................... 47
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 47
Restoring and recovery ........................................................................................................................................ 48
Restoring, resetting, and refreshing using Windows tools .............................................................. 48
Recovering using HP Recovery media ............................................................................................... 48
Changing the computer boot order ................................................................................................... 48
8 Using HP PC Hardware Diagnostics ................................................................................................................ 49
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 49
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 49
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 50
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 50
Installing HP PC Hardware Diagnostics Windows ............................................................................. 50
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 50
vi
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 51
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 51
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 51
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 51
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 52
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 52
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 52
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 52
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 52
9 Specications .............................................................................................................................................. 54
Computer specications ...................................................................................................................................... 54
Display specications .......................................................................................................................................... 55
10 Power cord set requirements ...................................................................................................................... 56
Requirements for all countries ............................................................................................................................ 56
Requirements for specic countries and regions ................................................................................................ 57
11 Recycling .................................................................................................................................................. 59
Index ............................................................................................................................................................. 60
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product name HP Stream 14 Laptop PC
Model numbers (Windows 10S): 14-ds0xxx, 14t-ds000
Processor AMD® Dual-Core A6-Series processor
A6-9220e (1.6 GHz, turbo up to 2.4 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
AMD Dual-Core A4-Series processor
A4-9120e (1.5 GHz, turbo up to 2.2 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
Graphics Internal graphics
AMD Radeon® R4 Graphics
AMD Radeon R3 Graphics
Support for DX12, HD decode, and HDMI
Panel 14.0 inch, BrightView, slim-at (3.0 mm), LED, eDP, 45% NTSC; 16:9 ultra-wide aspect ratio
High-denition (HD) (1366 × 768), SVA, 220 nits
HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP)
Full high-denition (FHD) (1920 × 1080), UWVA, 220/250 nits
Memory One SODIMM slot, non-accessible/non-upgradeable
DDR4-1866 single channel support, 1.2 V
Supports 4 GB system memory (4 GB × 1)
Storage eMMC v 5.0 conguration
64 MB
32 MB
Optical drive External, 7.0 mm tray load, USB, DVD±RW DL SuperMulti Drive
Camera and microphone HP Webcam: VGA camera - indicator light, USB 2.0, 640 × 480 by 24 frames per second
Single digital microphone
Audio Audio Control Panel: HP Audio Center
Dual speakers
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
Realtek 802.11ac 2 × 2 + Bluetooth® 5.0
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Support for Wi-Fi CERTIFIED Miracast™
Media card reader HP Multi-Format Digital Media Card Reader
Support for SD™/SDHC™/SDXC™
Push-pull insertion/removal
Internal card expansion One M.2 card slot for WLAN
Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
High-denition multimedia interface (HDMI) v.1.4, supporting 1920 × 1080 at 60 Hz
USB 3.0 (2)
USB 2.0 (1)
Keyboard/pointing devices Keyboard
Full-size, textured island keyboard (no numeric keypad)
Standard keyboard > 1.5 mm travel distance
Touchpad requirements
TouchPad with image sensor
Taps enabled as default
Multitouch gestures enabled
Power requirements Battery
3-cell, 41 Whr, Li-ion battery
Battery life enhancement
AC adapter
45 W
Power cord
1 meter conventional power cord (C5)
Security Mini security cable slot
Trusted Platform Module (fTPM) 2.0
Operating system Preinstalled
Windows 10 Home S 64 Entry
Windows 10 Home S 64 Entry Single Language
Serviceability End user replaceable part
2 Chapter 1 Product description
AC adapter
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
(2) Power connector Connects an AC adapter.
Right side 3
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) HDMI port Connects an optional video or audio device, such as a high-denition television, any
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
and provide high-speed data transfer.
(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.
(5) Audio-out (headphone)/
Audio-in (microphone)
combo jack
(6) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting
on headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until
it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
(7) Power light ● On: The computer is on.
4 Chapter 2 Getting to know your computer
● Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
Display
Table 2-3 Display components and their descriptions
Component Description
(1) Camera light On: The camera is in use.
(2) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(3) Internal microphone Records sound.
(4) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 5
Keyboard area
Touchpad
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
6 Chapter 2 Getting to know your computer
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 7
Button
Table 2-6 Button and description
Component Description
Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button briey
to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briey to
exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in
the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲ Right-click the Power icon , and then select Power
Options.
8 Chapter 2 Getting to know your computer
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Keyboard area 9
Bottom
Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
10 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
Labels 11
Table 2-10 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 11 for details.
Computer major components
Computer major components 13
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly: Spare parts for the display assembly are available at the subcomponent level only. For more display
(2) Keyboard/top cover (includes keyboard cable):
For use in blue models L59910-xx1
For use in white models L59908-xx1
For use in pink models L59909-xx1
For use in black models L59911-001
(3) Touchpad
For use in blue models L64224-001
For use in white models L64226-001
For use in black models L64225-001
For use in pink models L64227-001
(4) Touchpad cable 905563-001
(5) RTC battery 857380-001
(6) Battery, 3-cell, 41 Whr 844203-855
(7) Battery cable 905566-001
assembly spare part information, see Display assembly components on page 16.
For a list of keyboard country codes, see Keyboard/top cover on page 44.
(8) Heat sink L61888-001
(9) WLAN module
Intel Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth® 4.2 (MU-MIMO supported) L17365-005
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek 802.11ac 2 × 2 + Bluetooth 5.0 L44796-005
(10) Speakers (includes cable) L61391-001
(11) System board (includes integrated processor, thermal grease, and thermal pads):
AMD A6-9220e processor with 64 GB of eMMC memory L62002-601
AMD A4-9120e processor with 64 GB of eMMC memory L62001-601
AMD A4-9120e processor with 64 GB of eMMC memory (fTS) L63884-601
AMD A4-9120e processor with 32 GB of eMMC memory L62000-601
AMD A4-9120e processor with 32 GB of eMMC memory (fTS) L63883-601
(12) Power button board 905579-001
(13) Power button board cable L61392-001
(14) Power connector (DC in) cable 810327-004
(15) Base enclosure
For use in blue models L61884-001
14 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
For use in white models L61886-001
For use in black models L61885-001
For use in pink models L61887-001
Memory module, 4 GB (DDR4, 2666 MHz; not illustrated) L10598-855
Rubber Kit
Table 3-2 Rubber Kit components and their descriptions
Item Description Spare part number
Rubber Kit
For use in blue models L59788-001
For use in white models L59798-001
For use in black models L59793-001
For use in pink models L59803-001
(1) Top rubber foot/strip
(2) Bottom rubber foot/strip
Rubber Kit 15
Display assembly components
Table 3-3 Display assembly components and their descriptions
Item Description Spare part number
(1) Display bezel
For use in blue models L59786-001
For use in white models L59796-001
For use in black models L59791-001
For use in pink models L59801-001
(2) Raw display panel
HD non-touch panel L62004-001
HD touch panel (TOP) L62005-001
FHD non-touch panel L62003-001
(3) Webcam/microphone module 766523-025
(4) Display Hinge Kit (includes left and right display hinges) 905560-001
(5) Display panel cable 905561-001
16 Chapter 3 Illustrated parts catalog
Table 3-3 Display assembly components and their descriptions (continued)
Item Description Spare part number
(6) Antenna Kit (includes wireless antenna cable with transceiver) 906173-001
(7) Display back cover
For use in blue models L59784-001
For use in white models L59794-001
For use in black models L59789-001
For use in pink models L59799-001
Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions
Component Spare part number
HP Smart AC adapter, 45 W, non-PFC, RC, 4.5-mm 741727-001
HP HDMI-to-VGA adapter 701943-001
HP USB to Gigabit RJ-45 adapter 829941-001
HP USB external DVD±RW DL SuperMulti Drive 747080-001
Power cord (C5, 1.0 m):
Denmark L19360-001
Europe L19361-001
Israel L19362-001
North America L19367-001
Switzerland L19370-001
The United Kingdom and Singapore L19373-001
Rubber Kit (includes top and bottom rubber feet/strips)
For use in blue models L59788-001
For use in white models L59798-001
For use in black models L59793-001
For use in pink models L59803-001
Screw Kit 905568-001
Miscellaneous parts 17
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Non-conductive, non-marking pry tool
● Magnetic Phillips P0 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
18 Chapter 4 Removal and replacement procedures preliminary requirements
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Electrostatic discharge information 19
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Multiple electric components can be packaged together in plastic tubes, trays, or Styrofoam.
NOTE: As little as 700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
20 Chapter 4 Removal and replacement procedures preliminary requirements
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are exible straps with a maximum of 1 MΩ ± 10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
1,500
7,500
15,000
HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ± 10% resistance
● Static-dissipative table or oor mats with hard tie to ground
Electrostatic discharge information 21
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ± 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
22 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 11 for details.
Component replacement procedures
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 18 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Component replacement procedures 23
Bottom cover
Table 5-1 Bottom cover descriptions and part numbers
Description Spare part number
Bottom cover for use in blue models L61884-001
Bottom cover for use in white models L61886-001
Bottom cover for use in black models L61885-001
Bottom cover for use in pink models L61887-001
Before removing the bottom cover, follow these steps:
▲ Prepare the computer for disassembly (Preparation for disassembly on page 23).
Remove the bottom cover:
1. Position the computer upside down.
2. Peel the two rubber strips o the bottom cover (1) to gain access to the screws underneath.
3. Remove eight Phillips M2.5 × 6.0 screws (2) that secure the bottom cover to the computer.
4. Pry around the edges to release the bottom cover from the computer (3).
5. Lift the bottom cover from the computer (4).
Reverse this procedure to install the bottom cover.
24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Battery
Table 5-2 Battery and cable descriptions and part numbers
Description Spare part number
Battery, 3-cell, 41 Whr 844203-855
Battery cable 905566-001
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
Remove the battery:
1. Disconnect the battery cable from the system board (1).
2. Remove the three M2.0 × 2.5 screws (2) that secure the battery to the computer.
3. Remove the two M2.0 × 6.0 screws (3) that secure the connector to the computer.
4. Lift the battery and the connector from the computer (4).
5. Disconnect the connector from the battery (5).
6. If replacing the battery cable, remove the cable from its routing path in the computer (6).
Reverse this procedure to install the battery.
Component replacement procedures 25
Memory module
Table 5-3 Memory module description and part number
Description Spare part number
Memory module, 4 GB (DDR4, 2666 MHz) L10598-855
Before removing a memory module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Table 5-4 WLAN module descriptions and part numbers
Description Spare part number
Intel Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported) L17365-005
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek 802.11ac 2 × 2 + Bluetooth 5.0 L44796-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminal on the WLAN module.
NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.
Either one or two antennas may be connected to the module.
2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
Component replacement procedures 27
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Table 5-5 RTC battery description and part number
Description Spare part number
RTC battery 857380-001
Before removing the RTC battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
To remove the RTC battery:
▲ Disconnect the RTC battery cable from the system board (1), and then lift the RTC battery from the
computer (2).
NOTE: The RTC battery is secured with double-sided tape.
Reverse this procedure to install the RTC battery.
Component replacement procedures 29
Heat sink
Table 5-6 Heat sink description and part number
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
Remove the heat sink:
1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the heat sink to the system board.
2. Lift the heat sink o the system board (2).
Description Spare part number
Heat sink L61888-001
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink
section (2) that services it.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink.
Component replacement procedures 31
Speakers
Table 5-7 Speakers description and part number
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Remove the battery (see Battery on page 25).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Lift the speakers from the computer (2).
Description Spare part number
Speakers (includes cable) L61391-001
Reverse this procedure to install the speakers.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
System board (with integrated processor)
NOTE: System boards include an integrated processor.
Table 5-8 System board descriptions and part numbers
Description Spare part number
AMD A6-9220e processor with 64 GB of eMMC memory L62002-601
AMD A4-9120e processor with 64 GB of eMMC memory L62001-601
AMD A4-9120e processor with 64 GB of eMMC memory (fTS) L63884-601
AMD A4-9120e processor with 32 GB of eMMC memory L62000-601
AMD A4-9120e processor with 32 GB of eMMC memory (fTS) L63883-601
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Remove the WLAN module (see WLAN module on page 27).
4. Remove the heat sink (see Heat sink on page 30).
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Power button board cable
(2) Display cable
(3) Power connector cable
(4) Keyboard cable
(5) Speaker cable
(6) RTC battery cable
(7) Touchpad cable
Component replacement procedures 33
2. Remove the three black Phillips M2.0 × 2.5 screws (1) that secure the system board to the computer.
3. Remove the two silver Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer.
4. Lift up the left side of the system board (3), and then pull the system board toward the left to remove it
from the computer (4).
Reverse this procedure to install the system board.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Touchpad
Table 5-9 Touchpad descriptions and part numbers
Before removing the touchpad, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
4. Remove the system board (see System board (with integrated processor) on page 33).
Remove the touchpad:
1. Remove the three Phillips M2.0 × 3.0 screws (1) that secure the touchpad bracket to the computer, and
Description Spare part number
Touchpad for use in blue models L64224-001
Touchpad for use in white models L64226-001
Touchpad for use in black models L64225-001
Touchpad for use in pink models L64227-001
Touchpad cable 905563-001
the lift the bracket from the computer (2).
2. Disconnect the cable from the touchpad (3).
3. Remove the three Phillips M2.0 × 3.0 screws (4) that secure the touchpad to the computer, and the lift
the touchpad from the computer (5).
Reverse this procedure to install the touchpad.
Component replacement procedures 35
Display assembly
NOTE: Spare parts for the display assembly are available at the subcomponent level only. For display
assembly spare part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
Remove the display assembly:
1. Remove the WLAN antennas from the routing path in the computer (1).
2. Remove the four Phillips M2.5 × 5.0 screws (2) that secure the display assembly to the computer.
3. Lift the display assembly from the computer (3).
4. If it is necessary to replace the display bezel:
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel releases from the display back cover.
b. Remove the display bezel (4).
The display bezel is available using the following spare part numbers:
L59786-001 for blue models
L59796-001 for white models
L59791-001 for black models
L59801-001 for pink models
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
5. If it is necessary to replace the webcam/microphone module:
a. Detach and lift the module (1) from the display back cover. (The webcam/microphone module is
attached to the display back cover with double-sided adhesive.)
b. Disconnect the webcam/microphone module cable (2) from the module.
The webcam/microphone module is available as spare part number 766523-025.
6. If it is necessary to replace the display panel:
a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display panel to the
display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
Component replacement procedures 37
b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in
front of the display back cover.
The raw display panel is available as spare part number L62004-001 for an HD non-touch panel,
L62005-001 for a HD touch panel (TOP), and L62003-001 for an FHD non-touch panel.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (2) from the display panel.
e. Remove the display panel from the computer (3).
7. If it is necessary to replace the display hinges:
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
a. Remove the two Phillips M2.0 × 3.0 screws (1) on the top of the hinges.
b. Remove the four Phillips M2.5 × 2.5 screws (2) on the outside bottom of the hinges and the two
Phillips M2.5 × 4.0 screws (3) at the inside bottom of the hinges.
c. Remove the display hinges (4).
The display hinges are included in the Display Hinge Kit, spare part number 905560-001.
8. If it is necessary to replace the display panel cable:
a. Release the display panel cable from the retention clips (1) and channel built into the left side of
the display back cover.
Component replacement procedures 39
b. Remove the display panel cable (2).
The display panel cable includes the webcam/microphone module cable and is available as spare
part number 905561-001.
IMPORTANT: Be sure to note the way the cable routes into the display hinge, as shown in the
following image.
9. If it is necessary to replace the WLAN antenna cable and transceiver:
a. Release the antenna cable from the retention clips (1) and channel built into the right side of the
display back cover.
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Peel the antenna transceivers from the top of the display enclosure, and then remove the antennas
from the enclosure (2).
The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number
906173-001.
IMPORTANT: Be sure to note the way the antenna cable routes into the display hinge, as shown in
the following image.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 41
Power button board
Table 5-10 Power button board and cable descriptions and part numbers
Description Spare part number
Power button board 905579-001
Power button board cable L61392-001
Before removing the power button board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
4. Remove the display assembly (see Display assembly on page 36).
Remove the power button board:
1. Disconnect the cable from the power button board (1).
2. Remove the M2.0 × 3.0 screw (2) that secures the power button board to the computer.
3. Lift the board from the computer (3).
Reverse this procedure to install the power button board.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
Table 5-11 Power connector cable description and part number
Description Spare part number
Power connector cable 810327-004
Before removing the power connector cable, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 23).
2. Remove the bottom cover (see Bottom cover on page 24).
3. Disconnect the battery cable from the system board (see Battery on page 25).
4. Remove the display assembly (see Display assembly on page 36).
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector (2) from the retention clips built into the bottom cover.
3. Remove the power connector cable (3).
Reverse this procedure to install the power connector cable.
Component replacement procedures 43
Keyboard/top cover
The top cover/keyboard spare part remains after all other spare parts have been removed.
In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.
Table 5-12 Keyboard/top cover descriptions and part numbers
Description Spare part number
Keyboard/top cover for use in blue models L59910-xx1
Keyboard/top cover for use in white models L59908-xx1
Keyboard/top cover for use in pink models L59909-xx1
Keyboard/top cover for use in black models L59911-001
Table 5-13 Keyboard country codes
For use in country
or region
Belgium -A41 Greece -151 Saudi Arabia -171
Bulgaria -261 Hungary -211 Slovenia -BA1
Canada -DB1 Israel -BB1 Spain -071
Czech Republic
and Slovakia
Denmark, Finland, and
Norway
France -051 Portugal -131 United States -001
Germany -041 Romania -271
Part
number
sux
-FL1 Italy -061 Switzerland -BG1
-DH1 The Netherlands -B31 United Kingdom -031
For use in country
or region
Part
number
sux
For use in country
or region
Part
number
sux
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 45).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.
Starting Setup Utility (BIOS) 45
To check for later BIOS versions, see Downloading a BIOS update on page 46.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
46 Chapter 6 Using Setup Utility (BIOS)
7 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 47).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 47).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 47).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 47).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
Backing up information and creating recovery media 47
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 47.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 47.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
48 Chapter 7 Backing up, restoring, and recovering
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 49.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 49
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 51.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
50 Chapter 8 Using HP PC Hardware Diagnostics
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 51.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
Using HP PC Hardware Diagnostics UEFI 51
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
52 Chapter 8 Using HP PC Hardware Diagnostics
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 53
9 Specications
Computer specications
Table 9-1 Computer specications
Metric U.S.
Width 337 mm 13.27 in
Depth 225.5 mm 8.88 in
Height 18.659 mm 0.73 in
Weight 1457 g 3.17 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
54 Chapter 9 Specications
Display specications
Table 9-2 Display specications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution 1366 × 768 (HD)
Width 3.0 mm
Surface treatment BrightView
Brightness 220 nits (HD or FHD panel)
Viewing angle SVA (HD panel)
Backlight WLED
1920 × 1080 (FHD)
250 nits (FHD panel)
UWVA (FHD panel)
Display specications 55
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
56 Chapter 10 Power cord set requirements
Requirements for specic countries and regions
Table 10-1 Power cord requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 57
Table 10-1 Power cord requirements for specic countries and regions (continued)
Country/region Accredited agency Applicable note number
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
58 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
59
Index
A
AC adapter and battery light,
identifying 3
AC adapter, spare part number 17
action keys
identifying 9
antenna
removal 40
spare part number 17, 41
Antenna Kit, spare part number 17,
41
audio, product description 1
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 4
B
backup, creating 47
backups 47
base enclosure, spare part number
14
battery
removal 25
spare part number 14, 25
battery cable
spare part number 14, 25
BIOS
determining version 45
downloading an update 46
starting the Setup Utility 45
updating 45
Bluetooth label 12
boot order, changing 48
bottom components 10
bottom cover
removal 24
spare part number 24
buttons
power 8
C
camera
identifying 5
camera light, identifying 5
caps lock light, identifying 7
cautions
electrostatic discharge 19
components
bottom 10
display 5
keyboard area 6
left side 4
right side 3
computer
major components 13
specications 54
connectors
power 3
control zone 6
D
display assembly
removal 36
spare part numbers 16
display back cover, spare part
number 17
display bezel
removal 36
spare part number 16, 36
display components 5
Display Hinge Kit, spare part
number 16, 39
display panel
product description 1
removal 37
spare part number 16
display panel cable
removal 39
spare part number 16, 40
display specications 55
DVD±RW DL SuperMulti Drive, spare
part number 17
E
electrostatic discharge (ESD) 19
preventing damage 20
esc key, identifying 9
F
fn key, identifying 9
G
graphics, product description 1
grounding methods 21
guidelines
packaging 22
transporting 22
workstation 19
H
HDMI port
identifying 4
HDMI-to-VGA adapter, spare part
number 17
heat sink
removal 30
spare part number 14, 30
hinge
removal 38
spare part number 16, 39
HP PC Hardware Diagnostics UEFI
downloading 51
starting 51
using 50
HP PC Hardware Diagnostics Windows
downloading 49
installing 50
using 49
HP Recovery media
recovery 48
I
internal microphones, identifying 5
J
jacks
audio-out (headphone)/audio-in
(microphone) 4
K
keyboard/top cover
removal 44
spare part numbers 14, 44
keys
action 9
esc 9
60 Index
fn 9
Windows 9
L
labels
Bluetooth 12
regulatory 12
serial number 11
service 11
wireless certication 12
WLAN 12
left control zone, identifying 6
left side components 4
lights
AC adapter and battery 3
camera 5
caps lock 7
mute 7
power 4
M
media card reader, product
description 2
memory module
removing 26
memory, product description 1
microphone
product description 1
model name 1
mute light, identifying 7
O
operating system, product
description 2
optical drive
product description 1
spare part number 17
P
packaging guidelines 22
ports
HDMI 4
product description 2
USB 4
USB SuperSpeed 4
power button board
removal 42
spare part number 14, 42
power button board cable
spare part number 14, 42
power button, identifying 8
power connector
identifying 3
power connector cable
removal 43
spare part number 14, 43
power cord
requirements for all countries
56
requirements for specic
countries and regions 57
set requirements 56
power lights, identifying 4
power requirements, product
description 2
processor, product description 1
product description
audio 1
display panel 1
graphics 1
media card reader 2
memory 1
microphone 1
operating system 2
optical drive 1
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 2
storage 1
webcam 1
wireless 1
product name 1
product name and number,
computer 11
R
raw display panel
spare part number 38
recovery 47
discs 48
HP Recovery partition 48
media 48
USB ash drive 48
recovery media
creating using HP Cloud Recovery
Download Tool 47
creating using Windows tools 47
regulatory information
regulatory label 12
wireless certication labels 12
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 52
using 52
removal/replacement
procedures 23
restoring 47
right control zone, identifying 6
right side components 3
RTC battery
removing 29
spare part number 14
Rubber Kit, spare part number 15,
17
S
Screw Kit, spare part number 17
security cable slot, identifying 4
security, product description 2
serial number, computer 11
service labels, locating 11
serviceability, product description 2
slots
memory card reader 4
security cable 4
speakers
identifying 10
removal 32
spare part number 14, 32
special keys, using 9
specications
display 55
static electricity 20
storage
product description 1
system board
removal 33
spare part numbers 33
system restore point, creating 47
T
touchpad
removal 35
spare part number 14, 35
touchpad cable
spare part number 14, 35
touchpad zone, identifying 6
Index 61
transporting guidelines 22
traveling with the computer 12
U
USB port, identifying 4
USB SuperSpeed port, identifying 4
V
vents, identifying 10
W
webcam
product description 1
webcam/microphone module
removal 37
spare part number 16, 37
Windows
backup 47
recovery media 47
system restore point 47
Windows key, identifying 9
Windows tools, using 47
wireless antenna
removal 40
spare part number 17, 41
wireless certication label 12
wireless, product description 1
WLAN antennas, identifying 5
WLAN device 12
WLAN label 12
WLAN module
removal 27
spare part numbers 14, 27
workstation guidelines 19
62 Index
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