HP Stream 14 Datasheet
Maintenance and Service Guide
HP Stream 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company,
L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel is a trademark of Intel
Corporation or its subsidiaries in the U.S.
and/or other countries. SDHC, SDXC, and
microSD are trademarks or registered
trademarks of SD-3C LLC in the United States,
other countries or both.Microsoft and Windows
are either registered trademarks or trademarks
of Microsoft Corporation in the United States
and/or other countries. Miracast is a registered
trademark of the Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2019
Document Part Number: L60885-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
Touchpad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Button .................................................................................................................................................. 8
Special keys ......................................................................................................................................... 9
Bottom ................................................................................................................................................................. 10
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Rubber Kit ............................................................................................................................................................ 15
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement procedures preliminary requirements .................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Drive handling ................................................................................................................................... 19
Workstation guidelines ..................................................................................................................... 19
Electrostatic discharge information .................................................................................................................... 19
Generating static electricity .............................................................................................................. 20
Preventing electrostatic damage to equipment ............................................................................... 20
Personal grounding methods and equipment .................................................................................. 21
Grounding the work area ................................................................................................................... 21
Recommended materials and equipment ........................................................................................ 21
Packaging and transporting guidelines .............................................................................................................. 22
v
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Component replacement procedures .................................................................................................................. 23
Preparation for disassembly ............................................................................................................. 23
Bottom cover ..................................................................................................................................... 24
Battery ............................................................................................................................................... 25
Memory module ................................................................................................................................ 26
WLAN module .................................................................................................................................... 27
RTC battery ........................................................................................................................................ 29
Heat sink ............................................................................................................................................ 30
Speakers ............................................................................................................................................ 32
System board (with integrated processor) ....................................................................................... 33
Touchpad ........................................................................................................................................... 35
Display assembly ............................................................................................................................... 36
Power button board .......................................................................................................................... 42
Power connector cable ...................................................................................................................... 43
Keyboard/top cover ........................................................................................................................... 44
6 Using Setup Utility (BIOS) ............................................................................................................................. 45
Starting Setup Utility (BIOS) ................................................................................................................................ 45
Updating Setup Utility (BIOS) .............................................................................................................................. 45
Determining the BIOS version ........................................................................................................... 45
Downloading a BIOS update .............................................................................................................. 46
7 Backing up, restoring, and recovering ........................................................................................................... 47
Backing up information and creating recovery media ........................................................................................ 47
Using Windows tools ......................................................................................................................... 47
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 47
Restoring and recovery ........................................................................................................................................ 48
Restoring, resetting, and refreshing using Windows tools .............................................................. 48
Recovering using HP Recovery media ............................................................................................... 48
Changing the computer boot order ................................................................................................... 48
8 Using HP PC Hardware Diagnostics ................................................................................................................ 49
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 49
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 49
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 50
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 50
Installing HP PC Hardware Diagnostics Windows ............................................................................. 50
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 50
vi
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 51
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 51
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 51
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 51
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 52
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 52
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 52
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 52
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 52
9 Specications .............................................................................................................................................. 54
Computer specications ...................................................................................................................................... 54
Display specications .......................................................................................................................................... 55
10 Power cord set requirements ...................................................................................................................... 56
Requirements for all countries ............................................................................................................................ 56
Requirements for specic countries and regions ................................................................................................ 57
11 Recycling .................................................................................................................................................. 59
Index ............................................................................................................................................................. 60
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product name HP Stream 14 Laptop PC
Model numbers (Windows 10S): 14-ds0xxx, 14t-ds000
Processor AMD® Dual-Core A6-Series processor
A6-9220e (1.6 GHz, turbo up to 2.4 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
AMD Dual-Core A4-Series processor
A4-9120e (1.5 GHz, turbo up to 2.2 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
Graphics Internal graphics
AMD Radeon® R4 Graphics
AMD Radeon R3 Graphics
Support for DX12, HD decode, and HDMI
Panel 14.0 inch, BrightView, slim-at (3.0 mm), LED, eDP, 45% NTSC; 16:9 ultra-wide aspect ratio
High-denition (HD) (1366 × 768), SVA, 220 nits
HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP)
Full high-denition (FHD) (1920 × 1080), UWVA, 220/250 nits
Memory One SODIMM slot, non-accessible/non-upgradeable
DDR4-1866 single channel support, 1.2 V
Supports 4 GB system memory (4 GB × 1)
Storage eMMC v 5.0 conguration
64 MB
32 MB
Optical drive External, 7.0 mm tray load, USB, DVD±RW DL SuperMulti Drive
Camera and microphone HP Webcam: VGA camera - indicator light, USB 2.0, 640 × 480 by 24 frames per second
Single digital microphone
Audio Audio Control Panel: HP Audio Center
Dual speakers
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
Realtek 802.11ac 2 × 2 + Bluetooth® 5.0
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Support for Wi-Fi CERTIFIED Miracast™
Media card reader HP Multi-Format Digital Media Card Reader
Support for SD™/SDHC™/SDXC™
Push-pull insertion/removal
Internal card expansion One M.2 card slot for WLAN
Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
High-denition multimedia interface (HDMI) v.1.4, supporting 1920 × 1080 at 60 Hz
USB 3.0 (2)
USB 2.0 (1)
Keyboard/pointing devices Keyboard
Full-size, textured island keyboard (no numeric keypad)
Standard keyboard > 1.5 mm travel distance
Touchpad requirements
TouchPad with image sensor
Taps enabled as default
Multitouch gestures enabled
Power requirements Battery
3-cell, 41 Whr, Li-ion battery
Battery life enhancement
AC adapter
45 W
Power cord
1 meter conventional power cord (C5)
Security Mini security cable slot
Trusted Platform Module (fTPM) 2.0
Operating system Preinstalled
Windows 10 Home S 64 Entry
Windows 10 Home S 64 Entry Single Language
Serviceability End user replaceable part
2 Chapter 1 Product description
AC adapter
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
(2) Power connector Connects an AC adapter.
Right side 3
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) HDMI port Connects an optional video or audio device, such as a high-denition television, any
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
and provide high-speed data transfer.
(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.
(5) Audio-out (headphone)/
Audio-in (microphone)
combo jack
(6) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting
on headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until
it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
(7) Power light ● On: The computer is on.
4 Chapter 2 Getting to know your computer
● Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
Display
Table 2-3 Display components and their descriptions
Component Description
(1) Camera light On: The camera is in use.
(2) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(3) Internal microphone Records sound.
(4) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 5
Keyboard area
Touchpad
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
6 Chapter 2 Getting to know your computer
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 7
Button
Table 2-6 Button and description
Component Description
Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button briey
to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briey to
exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in
the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲ Right-click the Power icon , and then select Power
Options.
8 Chapter 2 Getting to know your computer
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Keyboard area 9
Bottom
Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
10 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
Labels 11
Table 2-10 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 11 for details.
Computer major components
Computer major components 13
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