HP Stream 14 Datasheet

Maintenance and Service Guide

HP Stream 14 Laptop PC

IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2019 HP Development Company,

L.P.

AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC in the United States, other countries or both.Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of the Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2019

Document Part Number: L60885-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Getting to know your computer ......................................................................................................................	3
Right side ...............................................................................................................................................................	3
Left side .................................................................................................................................................................	4
Display ....................................................................................................................................................................	5
Keyboard area ........................................................................................................................................................	6
Touchpad .............................................................................................................................................	6
Lights ...................................................................................................................................................	7
Button ..................................................................................................................................................	8
Special keys .........................................................................................................................................	9
Bottom .................................................................................................................................................................	10
Labels ...................................................................................................................................................................	11
3 Illustrated parts catalog ..............................................................................................................................	13
Computer major components ..............................................................................................................................	13
Rubber Kit ............................................................................................................................................................	15
Display assembly components ............................................................................................................................	16
Miscellaneous parts .............................................................................................................................................	17
4 Removal and replacement procedures preliminary requirements ....................................................................	18
Tools required ......................................................................................................................................................	18
Service considerations .........................................................................................................................................	18
Plastic parts .......................................................................................................................................	18
Cables and connectors ......................................................................................................................	18
Drive handling ...................................................................................................................................	19
Workstation guidelines .....................................................................................................................	19
Electrostatic discharge information ....................................................................................................................	19
Generating static electricity ..............................................................................................................	20
Preventing electrostatic damage to equipment ...............................................................................	20
Personal grounding methods and equipment ..................................................................................	21
Grounding the work area ...................................................................................................................	21
Recommended materials and equipment ........................................................................................	21
Packaging and transporting guidelines ..............................................................................................................	22

v

5 Removal and replacement procedures for Authorized Service Provider parts ...................................................	23
Component replacement procedures ..................................................................................................................	23
Preparation for disassembly .............................................................................................................	23
Bottom cover .....................................................................................................................................	24
Battery ...............................................................................................................................................	25
Memory module ................................................................................................................................	26
WLAN module ....................................................................................................................................	27
RTC battery ........................................................................................................................................	29
Heat sink ............................................................................................................................................	30
Speakers ............................................................................................................................................	32
System board (with integrated processor) .......................................................................................	33
Touchpad ...........................................................................................................................................	35
Display assembly ...............................................................................................................................	36
Power button board ..........................................................................................................................	42
Power connector cable ......................................................................................................................	43
Keyboard/top cover ...........................................................................................................................	44
6 Using Setup Utility (BIOS) .............................................................................................................................	45
Starting Setup Utility (BIOS) ................................................................................................................................	45
Updating Setup Utility (BIOS) ..............................................................................................................................	45
Determining the BIOS version ...........................................................................................................	45
Downloading a BIOS update ..............................................................................................................	46
7 Backing up, restoring, and recovering ...........................................................................................................	47
Backing up information and creating recovery media ........................................................................................	47
Using Windows tools .........................................................................................................................	47
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .....	47
Restoring and recovery ........................................................................................................................................	48
Restoring, resetting, and refreshing using Windows tools ..............................................................	48
Recovering using HP Recovery media ...............................................................................................	48
Changing the computer boot order ...................................................................................................	48
8 Using HP PC Hardware Diagnostics ................................................................................................................	49
Using HP PC Hardware Diagnostics Windows (select products only) .................................................................	49
Downloading HP PC Hardware Diagnostics Windows .......................................................................	49
Downloading the latest HP PC Hardware Diagnostics Windows version .......................	50
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) .....................................................................................................	50
Installing HP PC Hardware Diagnostics Windows .............................................................................	50
Using HP PC Hardware Diagnostics UEFI .............................................................................................................	50

vi

Starting HP PC Hardware Diagnostics UEFI .......................................................................................	51
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............................................	51
Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................	51
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) .....................................................................................................	51
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .............................................	52
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................	52
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................	52
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................	52
Customizing Remote HP PC Hardware Diagnostics UEFI settings ....................................................	52
9 p i tions ..............................................................................................................................................	54
Computer speci cations ......................................................................................................................................	54
Display speci cations ..........................................................................................................................................	55
10 Power cord set requirements ......................................................................................................................	56
Requirements for all countries ............................................................................................................................	56
Requirements for speci c countries and regions ................................................................................................	57
11 Recycling ..................................................................................................................................................	59
Index .............................................................................................................................................................	60

vii

viii

1Product description

Table 1-1 Product components and their descriptions

Category	Description
Product name	HP Stream 14 Laptop PC
	Model numbers (Windows 10S): 14-ds0xxx, 14t-ds000
Processor	AMD® Dual-Core A6-Series processor
	A6-9220e (1.6 GHz, turbo up to 2.4 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
	AMD Dual-Core A4-Series processor
	A4-9120e (1.5 GHz, turbo up to 2.2 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
Graphics	Internal graphics
	AMD Radeon® R4 Graphics
	AMD Radeon R3 Graphics
	Support for DX12, HD decode, and HDMI
Panel	14.0 inch, BrightView, slim fl t (3.0 mm), LED, eDP, 45% NTSC; 16:9 ultra-wide aspect ratio
	igh-de nition (HD) (1366 × 768), SVA, 220 nits
	HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP)
	Full high-de nition (FHD) (1920 × 1080), UWVA, 220/250 nits
Memory	One SODIMM slot, non-accessible/non-upgradeable
	DDR4-1866 single channel support, 1.2 V
	Supports 4 GB system memory (4 GB × 1)
Storage	eMMC v 5.0 on gur tion
	64 MB
	32 MB
Optical drive	External, 7.0 mm tray load, USB, DVD±RW DL SuperMulti Drive
Camera and microphone	HP Webcam: VGA camera - indicator light, USB 2.0, 640 × 480 by 24 frames per second
	Single digital microphone
Audio	Audio Control Panel: HP Audio Center
	Dual speakers
Wireless	Integrated Wireless options with dual antennas (M.2/PCIe)
	Realtek 802.11ac 2 × 2 + Bluetooth® 5.0
	Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
	Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

1

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Support for Wi-Fi CERTIFIED Miracast™
Media card reader	HP Multi-Format Digital Media Card Reader
	Support for SD™/SDHC™/SDXC™
	Push-pull insertion/removal
Internal card expansion	One M.2 card slot for WLAN
Ports	Hot Plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto
	adjust panel resolution to t embedded panel and external monitor connected)
	AC Smart Pin adapter plug
	Audio-out (headphone)/audio-in (microphone) combo jack
	igh-de nition multimedia interface (HDMI) v.1.4, supporting 1920 × 1080 at 60 Hz
	USB 3.0 (2)
	USB 2.0 (1)
Keyboard/pointing devices	Keyboard
	Full-size, textured island keyboard (no numeric keypad)
	Standard keyboard > 1.5 mm travel distance
	Touchpad requirements
	TouchPad with image sensor
	Taps enabled as default
	Multitouch gestures enabled
Power requirements	Battery
	3-cell, 41 Whr, Li-ion battery
	Battery life enhancement
	AC adapter
	45 W
	Power cord
	1 meter conventional power cord (C5)
Security	Mini security cable slot
	Trusted Platform Module (fTPM) 2.0
Operating system	Preinstalled
	Windows 10 Home S 64 Entry
	Windows 10 Home S 64 Entry Single Language
Serviceability	End user replaceable part
	AC adapter

2Chapter 1 Product description

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.
		●	The battery is not charging.
(2)	Power connector	Connects an AC adapter.

Right side

3

Left side

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it may not prevent
		the computer from being mishandled or stolen.
(2)	HDMI port	Connects an optional video or audio device, such as a high-de	nition television, any
		compatible digital or audio component, or a high-speed igh-	e nition Multimedia
		Interface (HDMI) device.

(3)USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

		and provide high-speed data transfer.
(4)	USB port	Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
		and provides data transfer.

(5)Audio-out (headphone)/ Audio-in (microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety, and Environmental Notices.

To access this guide:

▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

(6)	Memory card reader	Reads optional memory cards that enable you to store, manage, share, or access
		information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the computer.
		2.	Insert the card into the memory card reader, and then press in on the card until
			it is rmly seated.

To remove a card:

▲Pull the card out of the memory card reader.

(7)

Power light

●

On: The computer is on.

●Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other unneeded components.

●The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

4Chapter 2 Getting to know your computer

Display

Table 2-3 Display components and their descriptions

Component		Description
(1)	Camera light	On: The camera is in use.
(2)	Camera	Allows you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of
		a password logon.
		NOTE: Camera functions vary depending on the camera hardware
		and software installed on your product.
(3)	Internal microphone	Records sound.
(4)	WLAN antennas* (1 or 2 depending on model)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 5

Keyboard area

Touchpad

Table 2-4 Touchpad components and their descriptions

Component		Description
(1)	Touchpad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left control zone	Textured area that allows you to perform additional gestures.
(3)	Right control zone	Textured area that allows you to perform additional gestures.

6Chapter 2 Getting to know your computer

Lights

Table 2-5 Lights and their descriptions

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Mute light	●	On: Computer sound is o .
		●	Computer sound is on.

Keyboard area

7

Button

Table 2-6 Button and description

Component	Description
Power button	●	When the computer is o , press the button to turn on the
		computer.
	●	When the computer is on, press the button briefly to initiate
		Sleep.
	●	When the computer is in the Sleep state, press the button briefly
		to exit Sleep (select products only).
	●	When the computer is in Hibernation, press the button briefly to
		exit Hibernation.
	IMPORTANT: Pressing and holding down the power button results in
	the loss of unsaved information.
	If the computer has stopped responding and shutdown procedures are
	ine	ective, press and hold the power button down for at least 5
	seconds to turn o the computer.
	To learn more about your power settings, see your power options:
	▲	Right-click the Power icon	, and then select Power
		Options.

8Chapter 2 Getting to know your computer

Special keys

Table 2-7 Special keys and their descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes speci c functions when pressed in combination with
		another key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.

Keyboard area

9

Bottom

Table 2-8 Bottom components and their descriptions

Component		Description
(1)	Speakers (2)	Produce sound.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

10 Chapter 2 Getting to know your computer

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Table 2-9 Service label components

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

Table 2-10 Service label components

Component

(1)HP product name

(2)Product ID

Labels 11

Table 2-10 Service label components (continued)

Component

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

12 Chapter 2 Getting to know your computer

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 11 for details.

Computer major components

Computer major components 13