HP Stream 11 Pro G4 Education Edition
Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS
Sound is a trademark of DTS, Inc. © DTS, Inc. All
Rights Reserved. Intel and Celeron are
trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Third Edition: September 2017
Document Part Number: 902298-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Button .................................................................................................................................................................... 4
TouchPad ................................................................................................................................................................ 5
Left side ................................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Locating the serial number, model number, product number, and warranty information ................................. 9
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 13
4 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Computer feet ................................................................................................................................... 20
Keyboard/top cover ........................................................................................................................... 21
Speakers ............................................................................................................................................ 25
Battery ............................................................................................................................................... 26
WLAN module .................................................................................................................................... 26
Heat sink ............................................................................................................................................ 28
System board .................................................................................................................................... 30
v
Audio board ....................................................................................................................................... 32
Power connector ............................................................................................................................... 33
Power button board .......................................................................................................................... 33
TouchPad board ................................................................................................................................. 35
Display assembly ............................................................................................................................... 36
6 Using Setup Utility (BIOS) ............................................................................................................................. 43
Starting Setup Utility (BIOS) ................................................................................................................................ 43
Updating Setup Utility (BIOS) .............................................................................................................................. 43
Determining the BIOS version ........................................................................................................... 43
Downloading a BIOS update .............................................................................................................. 44
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 45
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 46
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 46
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 46
8 Specications .............................................................................................................................................. 48
9 Backing up, restoring, and recovering ........................................................................................................... 49
Creating recovery media and backups ................................................................................................................ 49
Using HP Recovery media (select products only) ............................................................................. 49
Using Windows tools ......................................................................................................................... 50
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 51
Restore and recovery ........................................................................................................................................... 51
Recovering using HP Recovery Manager ........................................................................................... 51
What you need to know before you get started ............................................................. 51
Using the HP Recovery partition (select products only) ................................................. 52
Using HP Recovery media to recover .............................................................................. 53
Changing the computer boot order ................................................................................ 53
Removing the HP Recovery partition (select products only) ......................................... 53
10 Power cord set requirements ...................................................................................................................... 54
Requirements for all countries ............................................................................................................................ 54
Requirements for specic countries and regions ................................................................................................ 55
11 Recycling .................................................................................................................................................. 57
Index ............................................................................................................................................................. 58
vi
1 Product description
Category Description
Product Name HP Stream 11 Pro G4 Notebook PC
Processor
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Internal Graphics:
Panel 11.6 in, high-denition (HD), AntiGlare (1366×768), slim, SVA, white light-emitting diode
Memory Supports DDR3L-1600 dual channel on-board 4.0 GB system memory
Storage Support for 64 GB and 128 GB embedded MultiMedia Controller (eMMC) congurations
Audio and video HP VGA camera, USB 2.0 xed (no tilt) integrated activity light, 640×480 by 24 frames
●
Intel® Celeron™ N3450 1.1 GHz (turbo up to 2.2 GHz) dual core processor, (1866 MHz
FSB, 2 MB L2 cache, dual SDP, 4 W)
●
Intel Celeron N3350 1.1 GHz (turbo up to 2.4 GHz) dual core processor, (1866 MHz FSB,
2 MB L2 cache, dual SDP, 4 W)
Intel HD Graphics 400
Supports HD decode, DX11, and HDMI
(WLED), at (3.0 mm); 16:9 aspect ratio; typical brightness: 220 nits, eDP
11.6 in, high-denition (HD), BrightView (1366×768), slim, UWVA, white light-emitting diode
(WLED), at (1.2 mm); touch; 16:9 aspect ratio; typical brightness: 220 nits
●
4096 MB (256 MB × 16 × 8 pieces)
per second, non-touch
Single digital microphone with appropriate beam-forming, echo-cancellation, noisesuppression software
Two speakers
HP noise cancellation
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN module:
●
Intel Dual Band AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
Ports
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data
Keyboard/pointing devices Full-sized, textured, island-style, keyboard
●
HP Smart Plug AC adapter (4.0 mm barrel)
●
Headphone/microphone combo jack
●
High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1080b,
1920×1080 at 60 Hz
●
USB 3.0 port
●
USB 2.0 port
from and writes data to digital memory cards such as micro SD/SDHC/SDXC.
1
Category Description
TouchPad
Clickpad with image sensor
Multitouch gestures enabled (2-nger scroll, pinch, rotate, 2-nger click, 3-nger ic)
Support for modern trackpad gestures
Taps enabled as default
Power Supports a 2-cell, 37 WH, polymer battery
Supports 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm)
Security Trusted platform module (TPM) 2.0
Security cable lock
Operating system Preinstalled:
●
Windows 10 Pro 64 Compact
●
Windows 10 Pro 64 StF MSNA Compact
●
Windows 10 Pro 64 StF MSNA EM Compact
●
Windows 10 Pro 64 StF MSNA Strategic Compact
●
Windows 10 Home 64 Compact
●
Windows 10 S 64 Compact
Serviceability End-user replaceable parts:
●
AC adapter
2 Chapter 1 Product description
2 External component identication
Display
Item Component Description
(1) WLAN antenna* Sends and receives wireless signals to communicate with
wireless local area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
(4) Internal microphone Records sound.
(5) WLAN antenna* Sends and receives wireless signals to communicate with
wireless local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
Display 3
Button
Item Component Description
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
4 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 5
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner or USB hub.
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 External component identication
Right side
Item Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(4) AC adapter/battery light
(5) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Right side 7
Bottom
Item Component Description
Speakers Produce sound.
8 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The product name (1), serial number (2), product number (3), warranty information (4), and
model number (5), are located on the bottom of the computer. This information may be needed when
travelling internationally or when contacting support.
Locating the serial number, model number, product number, and warranty information 9
Computer major components
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 12.
(2) Keyboard/top cover (includes keyboard cable): For a complete list of keyboard/top covers see Keyboard/top cover
on page 21.
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 830757-001.
(4) Speakers (include left and right speakers and cables) L02775-001
(5) TouchPad board (includes double-sided adhesive)
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The
TouchPad board cable is available using spare part number L02777-001.
(6) Battery (2-cell, 37 WH, 4.96 AH, Li-ion; includes cable) 824536-850
(7) Power connector 743480-004
(8) Audio board (includes audio jack and USB port)
NOTE: The audio board spare part kit does not include the audio board cable. The audio
board cable is available using spare part number 830759-001.
(9) WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter 793840-005
(10) Heat sink (includes replacement thermal material) L02781-001
(11) System board (includes HDMI port, micro-SD card reader slot, USB port, WLAN slot, LVDS slot, DC in slot, and replacement
thermal material): For a complete list of system board descriptions see System board on page 30.
(12) Base enclosure L027801-001
L02774-001
L02788-001
L02773-001
Computer major components 11
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel L027801-001
(2) Display panel:
11.6 in, high-denition (HD), BrightView (1366×768), slim, UWVA, white light-emitting diode
(WLED), at (1.2 mm); touch; 16:9 aspect ratio; typical brightness: 220 nits
11.6 in, HD, AntiGlare, (1366×768), SVA, WLED, slim (3.0 mm) display panel L02782-001
(3) Camera/microphone module (includes double-sided adhesive) L02790-001
(4) LCD bracket L02789-001
12 Chapter 3 Illustrated parts catalog
L04050-001
Item Component Spare part number
(5) Display hinge kit (includes left and right display hinges) L02785-001
(6) Display panel cable (includes camera/microphone module cable)
For use on models equipped with LG touchscreen display panels L04052-001
For use on models equipped with AUO touchscreen display panels L04051-001
For use on models equipped with non-touchscreen display panels L02786-001
(7) WLAN antenna (includes left and right WLAN cables and transceivers) 902946-001
(8) Display enclosure (includes rubber padding and shielding) L02783-001
Miscellaneous parts
Component Spare part number
AC adapter:
65 W HP Smart AC adapter. 714635-850
45 W HP Smart AC adapter, nSLIM 741553-850
Mouse:
HP USB Laser 674318-001
HP Comfort Grip wireless mouse 691922-001
HP USB travel mouse 757770-001
Optical drive 747080-001
Plastics kit L02778-001
Power cord, (C5, 1.00 m):
For use in Australia 213356-001
For use in Australia, 1.00m 213356-008
For use in Israel, 1.83m 398063-001
For use in Israel 398063-003
For use in Italy, 1.00m 213352-008
For use in Italy 213352-001
For use in Japan, GND LEAD 349756-001
For use in Japan 349756-002
For use in North America, Domestic 213349-001
For use in North America 213349-009
For use in Europe 213350-001
For use in Europe, 1.00m 213350-009
For use in Denmark 213353-008
Miscellaneous parts 13
Component Spare part number
For use in Switzerland, 1.00m 213354-008
For use in Switzerland 213354-001
For use in the United Kingdom and Singapore 213351-001
For use in the United Kingdom 213351-008
Power cord (Option 917, 3-cond, 1.8m, ROHS) 361240-001
Power cord (Option 917, 3-cond, 1.0m, ROHS) 361240-002
Screw kit L02787-001
14 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 15
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
16 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 17
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
18 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computer workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 19
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Computer feet
Description Spare part number
Computer feet (included in the rubber kit) L02779-001
Before replacing the computer feet, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the computer feet:
1. Close the computer and position it upside down, with the front toward you.
2. Insert a tool with no sharp edges between the base enclosure and one end of the rubber feet.
3. Pull up the rubber feet (1) lightly and quickly.
20 Chapter 5 Removal and replacement procedures
4. Remove the four Phillips PM2.5×8.0 screws (2).
To install the rubber feet, ret them on the adhesive backing.
NOTE: The bottom of the computer feet are ribbed. These ribs are designed to t only one way in the
grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the
feet.
Keyboard/top cover
Description Spare part number Description Spare part number
For use in Africa (French) L02776-FP1 For use in Latin America L02776-161
For use in Belgium L02776-A41 For use in the Netherlands L02776-B31
For use in Bulgaria L02776-261 For use in Portugal L02776-131
For use in Canada (English) L02776-DB1 For use in Romania L02776-271
For use in the Czech Republic and
Slovenia
For use in Denmark, Finland, and
Norway
For use in France L02776-051 For use in Slovenia L02776-BA1
For use in Germany L02776-041 For use in Spain L02776-071
For use in Greece L02776-151 For use in Switzerland L02776-BG1
For use in Hungary L02776-211 For use in Turkey L02776-141
L02776-FL1 For use in Russia L02776-251
L02776-DH1 For use in Saudi Arabia L02776-171
For use in Israel L02776-BB1 For use in the United Kingdom L02776-031
Component replacement procedures 21
Description Spare part number Description Spare part number
For use in Italy L02776-061 For use in the United States L02776-001
For use in Japan L02776-291
Before removing the keyboard/top cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the computer feet (see Computer feet on page 20).
NOTE: When replacing the keyboard/top cover, be sure that the TouchPad board (see TouchPad board
on page 35) and power button board (see Power button board on page 33) are removed from
the defective keyboard/top cover and installed on the replacement keyboard/top cover.
Remove the keyboard/top cover:
1. Remove the ve Phillips PM2.5×8.0 screws (1) and two Phillips PM2.0×5.0 screws (2) that secure
the keyboard/top cover to the bottom cover.
2. Turn the computer right side up with the front toward you.
3. Open the computer as far as it will open.
4. Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the keyboard/top cover
and the bottom cover.
22 Chapter 5 Removal and replacement procedures
5. Lift the front edge (2) of the keyboard/top cover until it separates from the front edge of
the bottom cover.
6. Disconnect the battery cable from the system board (1).
7. Release the zero insertion force (ZIF) connector (2) to which the power button board cable is attached,
and then disconnect the power button board cable from the system board.
8. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect
the keyboard cable from the system board.
9. Release the ZIF connector (4) to which the TouchPad board cable is attached, and then disconnect
the TouchPad board cable from the system board.
Component replacement procedures 23
10. Remove the keyboard/top cover (5).
11. Remove the keyboard/top cover.
Reverse this procedure to install the keyboard/top cover.
24 Chapter 5 Removal and replacement procedures
Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Release the speaker cables from the routing clips (2) built into the battery.
3. Remove the two Phillips PM2.0×3.3 screws (3) that secure the speakers to the bottom cover.
4. Remove the speakers (4).
Description Spare part number
Speakers (includes left and right speakers and cables) L02775-001
the computer on, and then shut it down through the operating system.
Reverse this procedure to install the speakers.
Component replacement procedures 25
Battery
Description Spare part number
Battery (2-cell, 37 WH, 4.96 AHr, polymer, includes cable) 824536-850
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the four Phillips PM2.0×3.3 screws (2) that secure the battery to the bottom cover.
3. Remove the battery (3).
Reverse this procedure to install the battery.
WLAN module
Description
Intel dual band AC 72651 802.11 2 × 2 WiFi + Bluetooth 4.2 combo (non-vPRO) 793840-005
26 Chapter 5 Removal and replacement procedures
Spare part number
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #1/Aux terminal.
2. Remove the Phillips PM2.0×3.3 screw (2) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Component replacement procedures 27
Reverse this procedure to install the WLAN module.
Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
5. Remove the battery (see Battery on page 26).
Remove the heat sink:
1. Remove the two Phillips PM2.0×2.2 broad head screws (1) that secure the heat sink to
Description Spare part number
Heat sink (includes replacement thermal material) L02781-001
the computer on, and then shut it down through the operating system.
the system board.
28 Chapter 5 Removal and replacement procedures
2. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
and the system board components each time the heat sink is removed. Thermal paste is used on
the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the heat sink.
Component replacement procedures 29
System board
NOTE: The system board spare part kit includes an HDMI port, micro-SD card reader slot, USB port, WLAN
slot, and replacement thermal material.
Description Spare Part Number
Intel Celeron N3450 1.1 GHz (SC turbo up to 2.2 GHz) quad core processor (1866 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of system memory, 128 GB of eMMC system storage, and the Windows 10
Professional operating system
Intel Celeron N3450 1.1 GHz (SC turbo up to 2.2 GHz) quad core processor (1866 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of system memory, 64 GB of eMMC system storage, and the Windows 10
Professional operating system
Intel Celeron N3350 1.1 GHz (SC turbo up to 2.4 GHz) dual core processor (1866 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of system memory, 128 GB of eMMC system storage, and the Windows 10
Professional operating system
Intel Celeron N3350 1.60 GHz (SC turbo up to 2.16 GHz) dual core processor (1866 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of system memory, 64 GB of eMMC system storage, and the Windows 10
Professional operating system
L02770-601
L02771-601
L02769-601
L02768-601
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
5. Remove the battery (see Battery on page 26).
6. Remove the WLAN module (see WLAN module on page 26).
7. Remove the heat sink (see Heat sink on page 28).
Remove the system board:
1. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect
the display panel cable from the system board.
2. Disconnect the power connector cable (2) from the system board.
30 Chapter 5 Removal and replacement procedures
3. Release the ZIF connector (3) to which the connector board cable is attached, and then disconnect
the connector board cable from the system board.
4. Remove the four Phillips PM2.0×3.3 screws (1) that secure the system board to the bottom cover.
5. Release the system board by lifting the left side of the system board (2) until it rests at an angle.
6. Remove the system board (3) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 31
Audio board
NOTE: The connector board spare part kit does not include the connector board cable. The connector board
cable is available using spare part number 830759-001.
Description Spare part number
Connector board includes audio jack and USB port L02773-001
Before removing the connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
5. Remove the battery (see Battery on page 26).
Remove the connector board:
1. Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
the connector board cable from the system board.
2. Detach the connector board cable (2) from the bottom cover. (The connector board cable is attached to
the bottom cover with double-sided adhesive.)
3. Remove the Phillips PM2.0×3.3 screw (3) that secures the connector board to the bottom cover.
4. Remove the connector board (4).
Reverse this procedure to install the connector board.
32 Chapter 5 Removal and replacement procedures
Power connector
Description Spare part number
Power connector 743480-004
Before removing the power connector, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
5. Remove the system board (see System board on page 30).
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Remove the Phillips PM2.0×3 screw (2) that secures the power connector to the base enclosure.
3. Remove the power connector (3).
Reverse this procedure to install the power connector cable.
Power button board
NOTE: The power button board spare part kit does not include the power button board cable. The power
button board cable is available using spare part number 830757-001.
Component replacement procedures 33
Description Spare part number
Power button board L02774-001
Before removing the power button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the power button board:
1. Turn the keyboard/top cover upside down with the front toward you.
2. Detach the power button board cable (1) from the keyboard/top cover. (The power button board cable is
attached to the keyboard/top cover with double-sided adhesive at two locations.)
3. Remove the Phillips PM2.0×2.5 screw (2) that secures the power button board to the keyboard/
top cover.
4. Remove the power button board (3) and cable.
Reverse this procedure to install the power button board.
34 Chapter 5 Removal and replacement procedures
TouchPad board
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board
cable is available using spare part number L02777-001.
Description Spare part number
TouchPad board L02788-001
Before removing the TouchPad board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the TouchPad board:
1. Turn the keyboard/top cover upside down with the front toward you.
2. Remove the three Phillips PM2.0×2.8 screws (1) that secure the TouchPad board bracket
and TouchPad board to the top cover.
3. Remove the three Phillips PM2.0×2.2 broad head screws (2) that secure the TouchPad board to
the top cover.
4. Remove the TouchPad board bracket (3).
5. Remove the TouchPad board (4) and cable.
Reverse this procedure to install the TouchPad board.
Component replacement procedures 35
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare
part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the display assembly:
1. Remove the two Phillips PM2.5×4.0 screws (1) and the two broad head Phillips PM2.5×2.5 screws
(2)that secure the display assembly to the bottom cover.
2. Release the power connector cable (3) from the right hinge area.
3. Remove the display assembly (4).
4. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
36 Chapter 5 Removal and replacement procedures
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
b. Remove the display bezel (4).
The display bezel is available using spare part number L02784-001.
5. If it is necessary to replace the display panel:
a. Remove the two Phillips PM2.0×3.3 screws that secure the LCD bracket to the display back cover
(1), and then remove the LCD bracket (2).
The LCD bracket is available using spare part number L02789-001.
Component replacement procedures 37
b. Remove the four Phillips PM2.0×3.3 screws that secure the display panel to the display back cover
(3).
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
c. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display back cover.
d. Release the adhesive strip (2) that secures the display panel cable connector to the display panel
and disconnect the display cable from the display panel.
38 Chapter 5 Removal and replacement procedures
e. Remove the display panel (3).
The display panel is available using spare part number L04050-001 (11.6 in, HD, BrightView
(1366×768), UWVA, white light-emitting diode (WLED), slim, at [1.2 mm]) and part number
L02782-001 (11.6-in, HD, AntiGlare, (1366×768), UWVA, LCD, slim [3.0 mm]).
6. If it is necessary to replace the display hinges:
a. Remove the four Phillips PM2.5×3.2 broad head screws (1) that secure the display hinges to
the display back cover.
b. Remove the two Phillips PM2.0×2.9 broad head screws (2) that secure the display hinges to
the display back cover.
Component replacement procedures 39
c. Remove the display hinges (3).
The display hinges are included in the Display hinge kit, spare part number L02785-001.
7. If it is necessary to replace the display panel cable:
a. Disconnect the display panel cable (1) from the camera/microphone module.
b. Release the display panel cable from the retention clips (2) and routing channel built into the right
side of the display back cover.
40 Chapter 5 Removal and replacement procedures
c. Remove the display panel cable (3).
The display panel cable is available using spare part number L04052-001 (for use on models
equipped with LG touchscreen display panels), L04051-001 (for use on models equipped with AUO
touchscreen display panels), and L02786-001 (for use on models equipped with non-touchscreen
display panels).
8. If it is necessary to replace the camera/microphone module:
a. Detach the camera/microphone module (1) from the display back cover. (The camera/microphone
module is attached to the display back cover with double-sided adhesive at two locations.)
b. Disconnect the camera/microphone module cable (2) from the camera/microphone module.
Component replacement procedures 41
c. Remove the camera/microphone module (3).
The camera/microphone module is available using spare part number L02790-001.
9. If it is necessary to replace the WLAN antenna cables and transceivers:
a. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna
transceivers are attached to the display back cover with double-sided adhesive.)
b. Release the WLAN antenna cables from the clips (2) and routing channel built into the top and left
edges of the display back cover.
c. Remove the WLAN antenna cables and transceivers (3).
The WLAN antenna cables and transceivers are available using spare part number 902946-001.
Reverse this procedure to reassemble install the display assembly.
42 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 43).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 44.
Starting Setup Utility (BIOS) 43
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
44 Chapter 6 Using Setup Utility (BIOS)
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 46.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
45
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
3. Enter the product name or number.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only)
Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a rmware (BIOS) feature that
downloads HP PC Hardware Diagnostics UEFI to your computer.
It executes the diagnostics on your computer, and then may upload results to a precongured server.
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
●
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
●
Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
●
Display status information about the diagnostics run previously.
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
46 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to congure a server for
remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select
Find your product, and then follow the on-screen instructions.
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) 47
8 Specications
Metric U.S.
Computer dimensions
Width 30.0 cm 11.8 in
Depth 20.8 cm 8.2 in
Height 1.8 cm 0.7 in
Weight 1.3 kg 2.8 lbs
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
19.5 V dc @ 3.33 A – 65 W
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
48 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Using HP Recovery media (select products only)
on page 49. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 50.
●
Use Windows tools to create system restore points and create backups of personal information. See
Using Windows tools on page 50.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
●
On select products, use the HP Cloud Recovery Download Tool to create a bootable USB ash drive for
your HP recovery media. For more information, see Using the HP Cloud Recovery Download Tool (select
products only) on page 51.
Using HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start
button, select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. You can nd contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
Creating recovery media and backups 49
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. You can nd contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
ash drive.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media using HP recovery manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 51.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
50 Chapter 9 Backing up, restoring, and recovering
Using the HP Cloud Recovery Download Tool (select products only)
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 51. If you have not already
created recovery media, see Using HP Recovery media (select products only) on page 49.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 51.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 53.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Using HP Recovery media
(select products only) on page 49.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
Restore and recovery 51
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Using HP Recovery media (select products only) on page 49.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Using HP Recovery media (select products only) on page 49.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. You can nd contact information
from the HP website. Go to
on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
http://www.hp.com/support, select your country or region, and follow the
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
.
3. Select Recovery Manager, and then follow the on-screen instructions.
52 Chapter 9 Backing up, restoring, and recovering
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 53.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Using HP Recovery media (select products only) on page 49.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 53
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
54 Chapter 10 Power cord set requirements
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
Requirements for specic countries and regions 55
Country/region Accredited agency Applicable note number
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCR, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard c/o (7 A, 125 V ac) conguration.
4. The exible cord must be Type REV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
56 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
57
Index
A
AC adapter
spare part number 13
AC adapter/battery light 7
antenna
location 3
removal 42
spare part number 13, 42
audio
product description 1
audio board
spare part number 11
audio board cable
spare part number 11
audio-in jack 6
audio-out jack 6
B
backups 49
base enclosure
spare part number 11
battery
removal 26
spare part number 11, 26
BIOS
determining version 43
downloading an update 44
starting the Setup Utility 43
updating 43
boot order
changing 53
bottom components 8
button components 4
buttons
power 4
TouchPad 5
C
cables, service considerations 15
camera light 3
chipset
product description 1
components
bottom 8
buttons 4
display 3
left side 6
right side 7
TouchPad 5
computer feet
removal 20
computer major components 10
connector board
removal 32
spare part number 32
connector board cable
spare part number 32
connectors
power 7
service considerations 15
D
display assembly
removal 36
subcomponents 12
display bezel
removal 36
spare part number 12, 37
display components 3
display enclosure
spare part number 13
display hinge kit
spare part number 13, 40
display panel
product description 1
removal 37
spare part number 12, 39
display panel cable
removal 40
spare part number 13, 41
drives
precautions 16
preventing damage 16
E
electrostatic discharge 17
equipment guidelines 19
external media cards
product description 1
F
feet
spare part number 20
G
graphics
product description 1
grounding guidelines 17
guidelines
equipment 19
grounding 17
packaging 18
transporting 18
workstation 18
H
HDMI port 7
headphone jack 6
heat sink
removal 28
spare part number 11, 28
hinge
removal 39
spare part number 13, 40
HP PC Hardware Diagnostics (UEFI)
using 45
HP Recovery Manager
correcting boot problems 53
starting 52
HP Recovery media
recovery 53
using 49
HP Recovery partition
recovery 52
removing 53
J
jacks
audio-in 6
audio-out 6
headphone 6
microphone 6
58 Index
K
keyboard/top cover
removal 21
spare part number 11, 21
L
LCD bracket
spare part number 12
left-side components 6
lights
AC adapter/battery 7
camera 3
power 6
M
memory
product description 1
memory card reader 7
microphone
location 3
product description 1
microphone jack 6
minimized image recovery 52
minimized image, creating 51
model name 1
mouse
spare part number 13
O
operating system
product description 2
optical drive
spare part number 13
original system recovery 51
P
packaging guidelines 18
plastic parts, service
considerations 15
plastics kit
spare part number 13
ports
HDMI 7
product description 1
USB 2.0 6
USB 3.0 7
power button 4
power button board
removal 33
spare part number 11, 33
power button board cable
spare part number 11, 33
power connector 7
power connector cable
removal 33
spare part number 11, 33
power cord
requirements for all countries
54
requirements for specic
countries and regions
set requirements 54
spare part number 13
power light 6
power requirements
product description 1, 2
processor
product description 1
product description
audio 1
chipset 1
display panel 1
external media cards 1
graphics 1
memory 1
microphone 1
operating system 2
ports 1
power requirements 1, 2
processors 1
product name 1
serviceability 2
storage 1
video 1
wireless 1
product name 1
R
recover
options 51
recovery
discs 50, 53
HP Recovery Manager 51
media 53
starting 52
supported discs 50
system 51
USB ash drive 53
using HP Recovery media 50
55
recovery media
creating using HP Recovery
Manager 50
using 49
recovery partition
removing 53
removal/replacement procedures
20
right-side components 7
S
screw kit
spare part number 14
security cable slot 6
service considerations
cables 15
connectors 15
plastic parts 15
serviceability
product description 2
slots
security cable slot 6
spare part number
AC adapter 13
base enclosure 11
battery 11
display bezel 12
display enclosure 13
display hinge kit 13, 40
display panel 12
heat sink 11
keyboard/top cover 11
LCD bracket 12
mouse 13
optical drive 13
plastics kit 13
power button board 11
power connector cable 11
power cord 13
screw kit 14
speakers 11
system board 11
TouchPad board 11
webcam/microphone module 12
WLAN antenna 13
WLAN module 11
speakers
location 8
removal 25
spare part number 11, 25
Index 59
storage
product description 1
supported discs, recovery 50
system board
removal 30
spare part number 11, 30
system recovery 51
system restore point
creating 50
system restore point, creating 49
T
tools required 15
TouchPad board
removal 35
spare part number 11, 35
TouchPad board cable
spare part number 11, 35
TouchPad buttons 5
TouchPad components 5
TouchPad zone 5
transporting guidelines 18
WLAN module
removal 26
spare part number 11, 26
workstation guidelines 18
U
USB 2.0 port 6
USB 3.0 port 7
V
video
product description 1
W
webcam 3
webcam/microphone module
removal 41
spare part number 12, 42
Windows
system restore point 49, 50
Windows tools
using 50
wireless
product description 1
wireless antenna
location 3
removal 42
spare part number 13, 42
WLAN antenna
location 3
removal 42
spare part number 13, 42
60 Index
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