HP StorageWorks
All-in-One Storage System
release notes
These release notes cover HP StorageWorks All-in-One Storage Systems running editions of Microsoft® Windows
Storage Serve
r2003R2.
Part number: 434690-006
irst edition: June 2008
F
Version: 1.4.0
Description
These release n
Windows Storage Server 2003 R2.
Update recommendation Routine
Product models
• HP StorageWorks 400 All-in-One Storage System
• HP StorageWorks 400t All-in-One Storage System
• HP StorageWorks 400r All-in-One Storage System
• HP StorageWorks 600 All-in-One Storage System
• HP StorageWorks 1200 All-in-One Storage System
• HP StorageWorks 1200r All-in-One Storage System
• HP StorageWorks All-in-One SB600c Storage Blade
Operating s
Microsoft W
ystems
indows Storage Server 2003 R2
Languages
When the Microsoft Multilingual User Interface (MUI) is installed on the HP StorageWorks Storage
Systems, the following languages are available:
otes cover HP StorageWorks All-in-One Storage Systems running editions of Microsoft®
• Chinese- Simplified
• Chinese- Traditional
• French
• German
• Italian
• Japanese
• Korean
• Spanish
NOTE:
Online help files for German, Spanish, French, Italian, Japanese, Korean, Simplified Chinese, and
Traditional Chinese will be available from the All-in-One product support pages shortly after the release
of All-in-One version 1.4.0. Download and install the appropriate update package to add support
for the localized online help.
Enhancements for version 1.4.0
• All-in-One Storage Manager (ASM) wizards best practice and advanced dialog improvements
• File Share creation wizard for NFS shares with storage allocation and directory quota
management
• Integration with HP StorageWorks Storage Mirroring software to ac commodate asynchronous
replication of file and block data to another system
All-in-One Storage System
3
Fixes
• ASM agents now support domain controllers (including Microsoft Small Business Server and
Microsoft Essential Business Server 2008) as application host machines
• ASM agents are now supported on Windows Server 2008 as application host machines
• Ability to specify a dedicated, primary storage network plus a secondary subnet for iSCSI traffic
• Disaster recovery tools work in concert with backup applications to preserve storage subsystem
settings in case they need to be restored after a system rebuild
• Expose LUNs as mount points as an alternative to drive letters
• Ability to expose backup services to Data Protector
• HP StorageWorks Storage Mirroring Software update
An evaluation version of the HP StorageWorks Storage Mirroring Software version 5.0.2 is available on
all the latest HP StorageWorks All-in-One Storage Systems. You can also install the 5.0.2 version from
the HP Web site (h
version, the license includes 1 year of free upgrades. When prompted, enter the key evaluation to
begin the evaluation period.
The link to HP StorageWorks Storage Mirroring Software in the HP StorageWorks All-in-One Storage
Manager (ASM) will install version 5.0.2 if Storage Mirroring is not currently installed. If Storage
Mirroring is installed, the link will launch the HP StorageWorks Storage Mirroring Management console.
• All-in-One Storage Manager (ASM) agents are now fully supported on dual-home servers.
• ASM now su
manner,
ttp://www.hp.com/) for your evaluation. If you have already licensed a previous
pports multiple file volumes on iSCSI LUNs. ASM does not provision storage in this
but if storage is manually provisioned in this ma nner, ASM will discover and manage it.
Issues and workarounds
Issues and their workarounds have been identified and placed into categories. These categories are:
• General issues, page 4
• Installation of All-in-One Version 1.4.0, page 5
•Systemadministration,page5
• All-in-One Storage Manager, page 5
•
Data Protector Express, page 8
• HP StorageWorks Storage Mirroring, page 12
Gener
al issues
This section describes general hardware issues related to the All-in-One Storage System.
Issue:
Mouse is non-functional when using HP KVM (AiO400r and AiO 400t only)
Description
Workaround
After system startup, the mouse included with the system is unresponsive.
1. Open the KVM Console by pressing Prt Scrn or Ctrl, Ctrl.
2. Click Commands.
3. Click Display Versions.
4. Click IA.
5. Select your system from the list.
6. Click Version.
7. Click Reset.
8. Click OK.
9. ExittheKVMConsolebypressingtheESC key.
Gener
al issues
4
Installation o
This section describes issues related to upgr ading to All-in-One Version 1.40.
f All-in-One Version 1.4.0
Installation of All-in-One Version 1.4.0
Issue:
Some settings may be lost when upgrading to All–in–One version 1.4.0
Description
Workaround
System Administration
The following settings may be lost while upgrading to All-in-One version 1.4.0 if
the All-in-On
when Finalize
• Snapshot sch
• Lists of snap
• User defined
server
• Shares no lo
1. Make sure all All-in-One Storage Manager Agents have been updated to the
same version of the All-in-One Storage Manager Agent as the version of
All-in-One Storage Manager that is on the All-in-One Storage System.
2. Make sure that All-in-One Storage Manager has the necessary credentials for
each application on each application server:
a. In the All-in-One Storage Manager Actions pane, select Application
b. If any applications do not have correct credentials, update the credentials
3. Run the following command from a Command Prompt: "C:\Program
Files\HP\HP All-in-One Storage Manager\hpkacli.exe"
force upgrade
e Storage Manager is unable to communicate with all of its agents
Installation is clicked:
edules get set to None
shots are deleted
application names change to the volume name on the application
nger have a size limit
Credentials.
by clicking the Update Credentials button.
This section describes issues related to system administration of the All-in-One Storage Systems.
Issue:
Virtual tapes may be lost when connecting to the All-in-One Storage Server
Description
Workaround
Con
iSCSI initiator may result in the virtual tapes disappearing from the system every
hour.
Install a hardware initiator on the All-in-One Storage Server and configure the
VLS1000ivirtualtapedevicetousethehardwareinitiator.Refertotheinstallation
instructions included in the hardware initiator.
All-in-One Storage Manager
This section describes issues related to HP StorageWorks All-in-One Storage Manager (ASM) running on
All-in-One Storage Systems.
Issue:
Exchange,SQLServer,anduser-defined application data restored to an alternate location cannot
be deleted
System Administration
necting the All-in-Storage Server to a VLS1000i tape device using the Microsoft
All-in-One Storage Manager
All-in-One Storage System
5
Description
Workaround
All-in-One Storage Manager
Thedatacannotbedeletedduetoinsufficient privileges. All iSCSI LUNs created
by All-in-One Storage Manager on a Windows server as part of hosting Exchange,
SQL Server, and user-defined application storage, contain System Volume
Information, a hidden system folder. This folder is by default only accessible to
the SYSTEM user, an d not to the Administrators group. There may also be other
similarfolders,suchasSIS Common Store,ifSingle Instance Storage is enabled
on the volume.
Change the privileges as follows:
1. Navigate to
2. Right-click the folder and select Properties.
3. On the Security tab, add the Administrators group and select Full Control
for its per
The folder
other fold
the System Volume Information folder in the restored data.
missions.
can now be deleted by an administrator. Repeat this process for any
ers that are inaccessible by administrators.
Issue:
Issue:
Issue:
Exchange Server 2007 logs an error (Event ID 9782 ) in event log when a s napshot is taken
from All
Description
Workaround
Backup and/or Restore operations in ASM may fail if there is more than one File Volume
configured on an iSCSI-Based LUN.
Description
Workaround
Migrating storage using All-in-One Storage Manager may cause an error during volume creation
-in-One Storage Manager.
When a snapshot of an Exchange 2007 storage group is taken by All-in-One
Storage Manager, the snapshot succeeds but Exchange logs an error in the
application event log on the Exchange server. This error is expected, and occurs
because All-in-One Storage Manager intentionally does not mark the VSS snapshot
as successful. When a VSS snapshot is reported as successful, Exchange truncates
its log files for the storage group. This may not be desirable in the case of a
snapshot which does not typically provide the same data protection as a backup
done using a backup application such as the integrated Data Protector Express.
The error may be ignored. The successful snapshot will appear in the list of
snapshots in the Data Protection tab of All-in-One Storage Manager.
The Backup and/or Restore operations in ASM may fail if there is more than one
File Volume (partition) configured on an iSCSI-Based LUN (disk).
Do not perform backup or restore operations in ASM on storage where more than
one File Volume is hosted on a single iSCSI LUN. ASM never provisions more than
one volume on iSCSI LUNs, and this situation will not be encountered for storage
provisioned by ASM.
When migrating storage using the All-in -One Storage Manager, the Create Volume
task may fail in the following wizards:
• Host an Exchange Storage Group Wizard
Description
6
• Create a Share Folder Wizard
• Host a SQL Server Database Wizard
• Host a User-Defined Application Wizard
This is due to an error in Microsoft Virtual Disk Service (VDS).
Workaround
All-in-One Storage Manager
Restart the specific wizard to launch the task again.
In some cases, the Create Volume task will fail after storage has already been
provisioned and an iSCSI LUN has b een created on the AiO. If this occurs, running
the wizard again will result in another iSCSI LUN (vhd file) being created on the
AiO and the initial iSCSI LUN will take up extra space without being utilized. For
information about how to properly delete the unused iSCSI LUN, see the AiO white
paper Reclaiming storage on the HP StorageWorks All-in-One Storage System at
ttp://h71028.www7.hp.com/ERC/downloads/4AA1-1026ENW.pdf.
h
Issue:
Issue:
HP All-in-One Storage Manager Agent fails to install
On Windows S
Description
Workaround
Data protection settings are not modified for storage areas that ae promoted by ASM
Description
Manager Agent may fail with an Install failed error message. Support
for the ASM
Framework 3.0. If Microsoft .NET Framework 3.0 is not installed, the ASM Agent
ion will fail.
installat
To install Microsoft .NET Framework 3.0 on Windows Server 2008:
1. If the Initial Configuration Tasks window is not open on the Windows Server
2008 system, open it by entering the oobe command at the Run prompt.
2. Click Add a Role.
The Add Roles Wizard opens.
3. Click Next.
4. On the Server Roles page, check the Application Ser ver box and then click
Next.
5. Complete the wizard.
Microsoft .NET Framework 3.0 is installed. The ASM Agent can now be installed.
If data protection settings (replication, snapshots, and backup) are applied to a
remote user-defined storage area, and then a SQL Server database or Exchange
database is manually migrated to this storage area, ASM automatically promotes
the application to a SQL or Exchange Storage area during the discovery process.
ASM does not, however, adjust the data protection settings that were originally
applied to the area. This may lead to failures when taking snapshots, running
backups, or running replication.
erver 2008 systems, the installation of the HP All-in-One Storage
Agent on a Windows Server 2008 system requires Microsoft .NET
Issue:
n SQL Server or Exchange databases that are part of user-defined storage
Whe
as are promoted to SQL or Exchange storage areas in ASM, disable a nd delete
Workaround
plicating a storage component whose application data exists in a single iSCSI LUN results in
Re
tra s pace utilization on the replication target
ex
are
all data protection settings for those areas (replication, snapshots, and backup)
and reset them using ASM.
All-in-One Storage System
7
Description
Workaround
All-in-One Storage Manager
WhenasingleiSCSILUNispresentedtoaSQLorExchangeserver,thedatabase
file and database transaction log filearebothcreatedonthevolumecontained
in the iSCSI LUN. If the iSCSI LUN was created on the AiO as a user-defined
application, ASM will discover that the database files are now in the volume and it
will promote the user-defined application to a SQL Server or Exchange application
instance. If the SQL Server or Exchange application instance is replicated to
another system, the iSCSI LUN is replicated to the target system twice: once for the
database file and again for the log file.
In general, the amount of space used on the replication target is equal to the size
of each iSCSI LUN that contains multiple components multip lied by the number
of components in that iSCSI LUN. If multiple components exist in multiple iSCSCI
LUNs, the sum of the product of the sizes is the total consumed space. Snapshot
space usage is similar.
For example, a single iSCSI LUN of 200MB that contains a volume that has
both the database file and the log file would consume 400 MB of space on the
replication target (200MB x 2 = 400MB). Likewise, an Exchange server with one
storage group of three mail stores on one iSCSI LUN of 500MB and the log and
public store on a separate iSCSI LUN of 250 MB would consume 2000MB of
space on the replication target (500MB x 3 + 250MB x 2).
As a best practice, when configuring storage for SQL Server and Exchange
ses, create the database files on one iSCSI LUN and create the associated
databa
log and
repli
on the
system filesonaseparateiSCSILUN.Thisway,whenstorageareasare
cated, there will be one component per iSCSI LUN and space will be utilized
replication target more efficiently.
Issue:
olumes are not remounted after Quick Restore
Data v
Description
Workaround
Data Protector Express
This section describes issues related to HP StorageWorks Data Protector Express running on All-in-One
Storage Systems.
NOTE:
Changes made using Data Protector Express are not always reflected in All-in-One Storage Manager.
MounteddatavolumesarenotremountedafterperforminganAiOQuickRestore.
These data volumes are not damaged or destroyed but they are not visible in the
ASM user interface after a Quick Restore operation.
In order to restore the mount points to their original locations, you must record
them prior to running Quick Restore.
1. Using Windows Disk Manager, record the mount points of the volumes within
the root directory of each volume.
2. After running Quick Restore, scan the system to find data volumes that are not
assigned drive letters.
3. Temporarily mount the volumes that are not assigned drive letters.
4. Locate the recorded list of mount points and remount the temporarily mounted
volumes to the correct locations according to the record.
Data Protector Express
Issue:
8
Changes m ad e to a backup using Data Protector Express are not always reflected in All-in-One
Storage Manager
Description
If you use Data Protector Express to change the rotation type associated with a
backup to Custom rotation, the change is not reflected in All-in-One Storage
Manager.
Data Protector Express
Issue:
Workaround
Reinstalling
Description
Workaround
Data Protector Express can be used to change the rotation type of a backup to
Custom rotatio
Manager. If you need to use a custom rotation, H P recommends that you continue
to use Data Pro
Data Protector Express requires additional manual configuration steps
If Data Protector Express is reinstalled on an All-in-One Storage System, there
are a dditional manual configurationstepsthatmustbeperformed. Thisisnot
necessary for a Data Protector Express upgrade. It is required for installation.
n,however,thischangewillnotbereflected in All-in-One Storage
tector Express to make any further changes to the backup.
NOTE:
The Data Prot
ector Express installer provided on the AiO system includes a
bundledlicensekey,soyouwillnotbeaskedtoprovideakey. Thislicense
key (MA0AGHSE-CS54E4MW-EKN6ZHME) will only work on AiO systems.
Use the following procedure to reinstall Data Protector Express and create an
ASMbackup user account. Install Data Protector Express as follows:
1. Double-click the file C:\hpnas\Components\DPX\BB116-10550-DPX-V3.50-
SP2-34497-ALL-ALL-WEB.EXE.
2. When the Data Protector Express installation program opens, click the Install
icon.
3. When prompted, accept the default installation location of C:\Program
Files\HP.
4. When prompted, select Create a new Data Protector Express domain.
5. Click Next.
6. Enter the name of the domain. You may keep the default or use any name
you like.
7. After the installation completes, run the batch file at C:\hpnas\compo-
nents\DPX\Addasmbackupuser.cmd to create the Data Protector Express user
ASMbackup. This user is required for integration of Data Protector Express
with All-in-One Storage Manager.
Issue:
Data Protector Express may fail to start with "Service not found" error
ttempting to start Data Protector Express, the following error may be
layed:
: 59 (0x3b)
age: Service not found
ription: The desired service was not found. Either the
ice is no longer active, or the machine providing the
ice is unavailable at this time.
Description
When a
disp
Code
Mess
Desc
serv
serv
All-in-One Storage System
9
Workaround
Data Protector Express
Check the dpconfig.ini file at C:\Program Files\HP\Data Protector
Express\config. In particular, the isDatabaseServer setting should be Yes.
Other entries m
The file should have a [configuration] section similar to the following:
[configuration]
lastUser=ASMbackup
nodeGuid={00001001-44BF7770-0010D9E7-0018CAB0}
nodeName=STORAGEWORKSAIO
databaseServerAddress=localhost
isDatabaseServer=Yes
databaseServerName=Data Protector Express Storage Domain
disableNetwork=Yes
remoteAdmin=No
ay vary depending on your configuration.
Issue:
Issue:
The Restore Wi
up prior to upg
Description
Workaround
Backup job fails for Exchange storage groups that were manually migrated to AiO.
Descrip
zard does not allow the “Overwrite Restore” option when restoring data backed
rading to AiO 1.3 or later.
Due to object model changes in AiO 1.3 and later, it is not possible to perform an
overwrite restore when restoring data that was backed up prior to AiO 1.3. The
data may be restored to an alternate location a nd then manually moved to the
original location.
Use the Different Location Restore option to restore the data to an alternate location
of your choice. The data can then be moved manually, overwriting the existing files.
It is possib
Software iSCSI Target snap-in. This disk may then be assigned to a target, allowing
an iSCSI initiator on the Exchange server to access the disk as a local volume.
If the logs
iSCSI volu
Storage Group, and present it as an application in the ASM user interface. This
will allo
backup; however, when the backup job runs, it fails.
The job status in DPX will be operator canceled,andthefollowingerroriswritten
tion
to the Windows application event log on the AiO system:
Stopping backup job '<job name>' due to checksum
verification failure.
The err or occurs because ASM performs checksum verifications using the eseutil.exe
utilit
and logs are expected to be found in separate volumes as a best practice method
employed by ASM when a wizard is used to migrate an Exchange storage group
to AiO
backup job and notifies Exchange that the backup did not complete successfully.
le to manually create a virtual hard disk on AiO using the Microsoft
and database(s) of an Exchange storage group are then moved to this
me, All-in-One Storage Manager (ASM) will discover the Exchange
wyoutoconfigure data protection for the application and schedule a DPX
y on Exchange databases and logs before backing up the files. Databases
. When the logs are not found, the checksum fails and ASM cancels the
10
Data Protector Express
Issue:
Manually create
Exchange serve
1. Use the Exchange Management Console to move the storage group path for
the log files an
original iSCS
2. After modifying the paths in Exchange, click Refresh in the ASM user interface
to force a dis
Workaround
Perform
User-Defined application.
Description
3. The applica
area and select Remove from view.
4. Another discovery will be performed and ASM will restore the log file area
into the us
the Exchan
For backup jobs from ASM to work properly, each database and the log
files/sys
group contains one mail store and one public folder store, three iSCSI volumes
should b
ing a “Remove from View” on a Virtual Library causes the library to appear as a
If a virtual library is deleted from Data Protector Express, and then the Remove
from View option is used on the virtual library in All-in-One Storage Manager,
the virtual library is removed from the Data Protection view, but appears in the
User Defined view.
tem files must be on a separate iSCSI volume. For example, if a storage
e used, one for each database, and one for the log and system files.
another iSCSI virtual hard disk and make it accessible to the
r:
dsystemfiles to the new volume, leaving the database at the
Ivolume.
covery.
tion area for log files will now show an alert. Right click on this
er interface with corrected properties, such as the new location on
ge server.
All-in-One Storage System
11
Data Protector Express
Issue:
Workaround
Data Prot
Description
ector Express may encounter issues after upgrading to AiO 1.4.0
1. Use Data Protec
a. In Data Protect
on the left.
b. In the right pa
c. Right-click
d. After the device has been stopped, right-click again and select Delete.
2. Delete the s
data. The storage folder path can be found by right-clicking on the virtual
library in All-in-One Storage Manager, selecting Properties,andthenselecting
the Storage tab.
3. Right-click on the virtual lib rary in All-in-One Storage Manager and select
Remove fr
A Data Express configuration file, dpconfig.ini, may become corrupted during
the upgrade to AiO 1.4.0. To protect against this potential problem, a backup of
the configuration file is created prior to the upgrade. Possible issues may include:
• Data Protector Express may fail to start
• All-in-One Storage Manager may fail to discover previously existing backup
jobs or may fail to create new jobs.
• Data Protector Express may have no base license installed.
The backup of the configuration file is named dpconfig.ini.bak and is located
in the same directory. It may be used as a reference when making any necessary
changes to the configuration file.
tor Express to stop and then delete the Virtual Library Device.
or Express, select the Devices icon from the Favorites pane
ne, navigate until the desired device is displayed.
the Virtual Library device and select Stop.
torage folder used by Data Protector Express to store the backup
om view.
To reset the dpconfig.ini file:
1. Navigate to C:\Program Files\HP\Data Protector
Express\config\dpconfig.ini.
2. Open the file with a text editor. In the [configuration] section, mak e sure
that disableNetwork is set to No.Example:disableNetwork=No.
NOTE:
The dpconfig.ini file contains an [international] section with
information about the month, day and year. The order of the day, month
and year will vary, depending on the language in which Data Protector
Workaround
Express is installed. The dateFixed field is required for integration
with All-in-One Storage Manager and will result in errors if not present.
3. If Data Protector Express displays an alert that states No base license is installed,
please add the following license key: MA0AGHSE-CS54E4MW-EKN6ZHME.
To add the license key, select Help > Licenses, right click in the window and
select New. Add the key in the New Licensedialog box.
NOTE:
This key will only work on AiO systems.
HP Storage Works Storage Mirr oring
This section describes issues related to HP StorageWorks Storage Mirroring, a service required to run
replication on HP All-in-One Storage Systems.
12
HP StorageWorks Storage Mirroring
Issue:
A warning m essage appears during the installation of HP StorageWorks Storage Mirroring
(AiO600 and AiO1200r only)
Description
Workaround Click Cancel
Supersedes history
1.0, 1.0.1, 1.1, 1.2, 1.3
Effective date
June 16th, 2008
During the installation of HP StorageWorks Storage Mirroring on the HP
StorageWorks 600 All-in-One Storage System, a warning message appears. The
warning message begins with the text The Installation process has
detected that the SystemPages parameter is non-zero.
to dismiss the warning message and continue with SWSM installation.
All-in-One Storage System
13
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