HP Pro Slate 10 EE G1
HP Pro Tablet 10 EE G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: September 2015
First Edition: January 2015
Document Part Number: 797049-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
3 Illustrated parts catalog ................................................................................................................................ 6
Locating the serial number, product number, and model number ...................................................................... 6
Tablet major components ...................................................................................................................................... 7
Miscellaneous parts ............................................................................................................................................. 11
Sequential part number listing ........................................................................................................................... 11
4 Removal and replacement preliminary requirements ..................................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
Packaging and transporting guidelines .......................................................................... 20
Workstation guidelines ................................................................................ 20
5 Removal and replacement procedures ........................................................................................................... 22
Tablet component replacement procedures ....................................................................................................... 22
HP Touchpoint Manager software (HP Pro Slate 10 EE G1 tablet models only) ................................................. 22
Unlocking the device and disabling Always On Remote Management (HP Pro Tablet 10 EE G1 tablet
models only) ........................................................................................................................................................ 22
Back cover ............................................................................................................................................................ 23
Battery ................................................................................................................................................................. 24
WWAN module ..................................................................................................................................................... 25
Rear-facing webcam ............................................................................................................................................ 27
Wireless antenna ................................................................................................................................................. 28
Sensor board ........................................................................................................................................................ 32
Display panel cable .............................................................................................................................................. 33
Power connector cable ........................................................................................................................................ 34
Front-facing webcam ........................................................................................................................................... 35
Transfer board ..................................................................................................................................................... 36
Speaker ................................................................................................................................................................ 38
v
System board ....................................................................................................................................................... 40
I/O cover ............................................................................................................................................................... 44
6 Using Computer Setup (BIOS) in Windows 10 .................................................................................................. 46
Using Computer Setup ......................................................................................................................................... 46
Starting Computer Setup .................................................................................................................. 46
Navigating and selecting in Computer Setup ................................................................................... 46
Restoring factory settings in Computer Setup ................................................................................. 47
Updating the BIOS ............................................................................................................................. 48
Determining the BIOS version ......................................................................................... 48
Downloading a BIOS update ........................................................................................... 48
Changing the boot order using the f9 prompt .................................................................................. 49
7 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ................................................................................. 50
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 50
8 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ................................................................................ 52
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 52
9 Specications .............................................................................................................................................. 53
10 Backup and recovery in Windows 10 ............................................................................................................ 54
Creating recovery media and backups ................................................................................................................ 54
Creating recovery media ................................................................................................................... 54
Backing up your information ............................................................................................................. 55
Performing a system recovery ............................................................................................................................ 55
Using the Windows recovery tools .................................................................................................... 55
Changing the boot device order ........................................................................................................ 56
11 Backup and recovery in Windows 8.1 ........................................................................................................... 57
Backing up your information ............................................................................................................................... 57
Performing a system recovery ............................................................................................................................ 58
Changing the boot device order ........................................................................................................ 58
Using Windows Refresh or Windows Reset ...................................................................................... 58
12 Backup and recovery in Android Lollipop ...................................................................................................... 59
Automatically updating apps .............................................................................................................................. 59
Manually updating apps, widgets, and the operating system ............................................................................ 59
Back up and reset ................................................................................................................................................ 59
Factory data reset ................................................................................................................................................ 60
vi
Resetting with the tablet turned on ................................................................................................. 60
Resetting with the tablet turned o ................................................................................................. 60
Starting up using the recovery menu .................................................................................................................. 61
Updating the tablet using an over-the-air (OTA) update .................................................................................... 61
Updating the tablet using a le-based update ................................................................................................... 61
13 Statement of memory volatility .................................................................................................................. 62
Nonvolatile memory usage ................................................................................................................................. 64
Questions and answers ....................................................................................................................................... 66
Using HP Sure Start (select models only) ............................................................................................................ 67
14 Power cord set requirements ...................................................................................................................... 68
Requirements for all countries ............................................................................................................................ 68
Requirements for specic countries and regions ................................................................................................ 68
15 Recycling .................................................................................................................................................. 70
Index ............................................................................................................................................................. 71
vii
viii
1 Product description
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
Product Name HP Pro Slate 10 EE G1 √
HP Pro Tablet 10 EE G1 √
Processor Intel® Atom™ Z3735F 1.83-GHz
processor (quad core)
Intel Atom Z3735G 1.83-GHz
processor (quad core)
Panel 10.1-in, (1280×800), WXGA,
AntiGlare (AG), ultraslim, lightemitting (LED) backlit, 10-point
IPS capacitive Touch Screen
display panel
Graphics Intel HD Graphics with universal
memory architecture (UMA)
Stylus Support for passive stylus with
2.2-mm tip
Stylus garage located on back
cover
Memory Memory integrated onto
system board
Support for the following
memory congurations:
●
2.0-GB, (4-Gbit, 256-MB ×
16 DDR3L, qty 4)
●
1.0-GB, (4-Gbit, 256-MB ×
16 DDR3L, qty 2)
√ √
√ √
√ √
√ √
√ √
Mass storage Embedded MultiMedia Card
(eMMC) NAND ash v 5.0, in
32.0- and 16.0-GB
congurations
Embedded MultiMedia Card
(eMMC) NAND ash v 5.0, in
64.0- and 32.0-GB
congurations
Audio and video Mono speaker, 2-W, 2-CC
chamber
One digital microphone
DTS Audio
5.0-MP, high-denition (HD),
auto-focus, rear-facing
webcam
√
√
√ √
1
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
Audio and video (continued) 2.0-MP, xed-focus front-
facing webcam
Sensor Accelerometer
eCompass
Wireless networking Integrated WLAN + Bluetooth
combination:
802.11 a\b\g\n 2×2 (Foxconn
T77H462, Broadcom
BCM43241) with two antennas;
Bluetooth class 1 (10-meter
range), Bluetooth 4.0+LE,
included with WLAN module;
support for Miracast
802.11 a\b\g\n 2×2 (Foxconn
T77H462) with two antennas;
Bluetooth class 1 (10-meter
range), Bluetooth 4.0+LE,
included with WLAN module;
support for Miracast
GPS for Android WLAN
congurations only:
GPS module and one antenna
Global WWAN module with
GPS:
3G (HSPA+) M.2 module, data
only, modem: Intel XMM6260,
Huawei, MU736
2 WWAN antennas
√ √
√ √
√
√
√
√ √
NFC antenna NFC antenna √
External expansion
Integrated microSD Card
Reader
Micro SIM slot (available only
on products with WWAN
capability)
Ports
Power requirements Supports a 2-cell, 28.49-WHr,
●
Audio: 3.5-mm
headphone/microphone
combo jack (supports
North America-type
headset only)
●
Micro HDMI port
●
Micro USB 2.0 AB type
port
●
Power connector
Li-ion battery (non-removable),
USB charging battery
√ √
√ √
√ √
√ √
2 Chapter 1 Product description
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
Supports a 18-W (12-V/1.5-A)
AC adapter with DC plug and
localized cable plug support
Operating system Preinstalled: Android 4.4.4 √
Preinstalled:
●
Win 10 Home 32 Chinese
Market CPPP (available
only for the People’s
Republic of China)
●
Win 10 Home 32 Entry
Tablet + 2-in-1 Notebook
(not available for Japan
and the People’s Republic
of China)
●
Win 10 Home 32 Entry
Tablet + 2-in-1 Notebook
Chinese Market (available
only for the People’s
Republic of China)
●
Win 10 Home 32 Entry
Tablet + 2-in-1 Notebook
Single Language
(available for Emerging
Markets only)
●
Win 10 Pro 32 StF MSNA
●
Win 10 Prpo 32 StF MSNA
EM
●
Win 10 Home Shape the
Future OS AV for Higher
Education
●
Win 10 Pro 32 Tablet + 2in-1 Notebook
OSDVD: Not supported –
service only
DRDVD: Not supported –
service only
Restore USB: Not supported –
service only
√
Operating system (continued) Preinstalled:
●
Windows 8.1 Professional
32-bit
●
Windows 8.1 Professional
32-bit for Tablets
●
Windows 8.1 Professional
32-bit for Education
●
Windows 8.1 Professional
32-bit for Higher
Education Emerging
Markets
√
3
Category Description HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1
●
Windows 8.1 32-bit with
Bing for Tablets Chinese
(only available in the
People’s Republic of
China)
●
Windows 8.1 32-bit with
Bing for Tablets Emerging
Markets
●
Windows 8.1 32-bit with
Bing for Tablets
Multilingual
●
Windows 8.1 32-bit with
Bing and Oce 365 for
Tablets (AFO) Emerging
Markets (OOC; only
available in the People’s
Republic of China)
●
Windows 8.1 32-bit with
Bing and Oce 365 for
Tablets (AFO) Multilingual
(not available in Japan)
●
Windows 8.1 32-bit Small
Screen Touch with Oce
Home and Student CPPP
(OOC; only available in the
People’s Republic of
China)
●
Windows 8.1 32-bit SST
with Oce 365 (AFO)
Emerging Markets (OOC;
only available in the
People’s Republic of
China)
●
Windows 8.1 32-bit SST
with Oce 365 (AFO) ML
(not available in Japan)
●
Windows 8.1 32-bit Small
Screen Chinese (OOC; only
available in the People’s
Republic of China)
●
Windows 8.1 32-bit Small
Screen (OOC)
Serviceability End user replaceable parts: AC
4 Chapter 1 Product description
√ √
adapter and Stylus pen
2 External component identication
Item Component Item Component
(1) Power button (10) Micro SD Card Reader slot
(2) Microphone (11) Micro SIM slot
(3) Front-facing webcam (12) Micro HDMI jack
(4) WLAN antenna (13) Micro USB 2.0 port
(5) Rear-facing webcam (14) Power light
(6) WWAN antenna (15) Power button
(7) Volume up button (16) Speaker
(8) Volume down button (17) Stylus pen and location
(9) Audio-out (headphone)/Audio-in
(microphone) jack
5
3 Illustrated parts catalog
Locating the serial number, product number, and model number
The tablet serial number and product number of are located on the tablet back cover. This information may be
needed when travelling internationally or when contacting support.
6 Chapter 3 Illustrated parts catalog
Tablet major components
Item Component Spare part number
(1) Back cover (includes rear-facing webcam lens and shielding) 802824-001
(2) Battery, 2-cell, 28.49-WHr, LI (includes cable, stylus pen holder, and double-
sided adhesive)
(3) 2.0-MP front-facing webcam (includes cable and indicator LED) 802826-001
(4) Sensor board (does not include cable)
NOTE: The sensor board cable is included in the Cable Kit, spare part number
802835-001.
Antenna Kit (includes:)
(5a) WWAN auxiliary transceiver and cable
(5b) WWAN main transceiver and cable
802833-001
802828-001
Tablet major components 7
Item Component Spare part number
(6a) WLAN auxiliary transceiver and cable
(6b) WLAN main transceiver and cable
For use only on HP Pro Slate 10 EE G1 tablet models 803379-001
For use only on HP Pro Tablet 10 EE G1 tablet models 804221-001
(7) WWAN module:
Huawei MU736 3G HSPA+M.2 with GPS for use only on HP Pro Slate 10 EE G1 tablet models 801160-005
MU736 HS3110 Gen HSPA+m.2 with GPS for use only on HP Pro Tablet 10 EE G1
tablet models
(8) 5.0-MP, HD rear-facing webcam with auto-focus (includes cable and double-
sided adhesive)
(9) Speaker (includes speaker and cable) 802830-001
(10) Transfer board (includes cable) 802848-001
(11) Display panel cable – included in the Cable Kit, spare part number 802835-001.
(12) System board:
For use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system):
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and
WWAN capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and
WWAN capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and
WWAN capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and
WWAN capability
748599-005
802825-001
802837-001
802838-001
802839-001
802840-001
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and
GPS capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and
GPS capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and GPS capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and GPS capability
For use only on HP Pro Tablet 10 EE G1 tablet models:
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows
8 Professional operating system
8 Chapter 3 Illustrated parts catalog
802841-001
802842-001
802843-001
803396-001
803370-601
Item Component Spare part number
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows
8 Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and a nonWindows 8 operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows
8 Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows
8 Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and a nonWindows 8 operating system
803370-501
803370-001
803371-601
803371-501
803371-001
803372-601
803372-501
803372-001
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows
8 Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows
8 Standard operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and a nonWindows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
803373-601
803373-501
803373-001
803374-601
803374-501
803374-001
803375-601
803375-501
Tablet major components 9
Item Component Spare part number
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows
8 Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows
8 Standard operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and a nonWindows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and a non-Windows 8 operating system
(13) Power connector cable 802829-001
(14) Touch Screen display panel assembly (includes Touch Screen board and cables and microphone)
803375-001
803376-601
803376-501
803376-001
803377-601
803377-501
803377-001
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE
G1 tablet models equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE
G1 tablet models not equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE
G1 tablet models equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE
G1 tablet models not equipped with WWAN capability
(15) I/O cover 802821-001
803619-001
802849-001
803618-001
802800-001
10 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
18-W (12.0-V/1.5-A) non-PFC AC adapter:
For use only in Argentina 741855-001
For use only in Australia 741855-002
For use only in Brazil 741855-012
For use only in European countries and regions 741855-009
For use only in India 741855-005
For use only in North America 741855-008
For use only in the People’s Republic of China 741855-006
For use only in South Korea 741855-014
For use only in the United Kingdom and Singapore 741855-003
Cable Kit, includes:
●
Display panel cables (2)
●
Microphone
●
Sensor board cable
GPS module (includes cable) 803378-001
NFC antenna 802832-001
NFC module (includes cable) 802831-001
Screw Kit:
For use only on HP Pro Slate 10 EE G1 tablet models 802847-001
For use only on HP Pro Tablet 10 EE G1 tablet models 805304-001
Stylus pen 802822-001
Sequential part number listing
Spare part number Description
741855-001 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in Argentina
802835-001
741855-002 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in Australia
741855-003 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in the United Kingdom and Singapore
741855-005 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in India
741855-006 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in the People’s Republic of China
741855-008 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in North America
741855-009 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in European countries and regions
741855-012 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in Brazil
Miscellaneous parts 11
Spare part number Description
741855-014 18-W (12.0-V/1.5-A) non-PFC AC adapter for use only in South Korea
748599-005 MU736 HS3110 Gen HSPA+m.2 WWAN module with GPS for use only on HP Pro Tablet 10 EE G1
tablet models
801160-005 Huawei MU736 3G HSPA+M.2 WWAN module with GPS for use only on HP Pro Slate 10 EE G1 tablet models
802800-001 Touch Screen display panel assembly (includes Touch Screen board and cables and microphone), 10.1-in,
LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE G1 tablet models not
equipped with WWAN capability
802821-001 I/O cover
802822-001 Stylus pen
802824-001 Back cover (includes rear-facing webcam lens and shielding)
802825-001 5.0-MP, HD rear-facing webcam with auto-focus (includes cable and double-sided adhesive)
802826-001 2.0-MP front-facing webcam (includes cable and indicator LED)
802828-001 Sensor board (does not include cable)
NOTE: The sensor board cable is included in the Cable Kit, spare part number 802835-001.
802829-001 Power connector cable
802830-001 Speaker (includes speaker and cable)
802831-001 NFC module (includes cable)
802832-001 NFC antenna
802833-001 Battery, 2-cell, 28.49-WHr, LI (includes cable, stylus pen holder, and double-sided adhesive)
802835-001 Cable Kit, includes: display panel cables (2), microphone, and sensor board cable
802837-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and WWAN capability ,for
use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
802838-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and WWAN capability, for
use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
802839-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and WWAN capability
802840-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and WWAN capability, for use
only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
802841-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and GPS capability, for use
only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
802842-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and GPS capability, for use
only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
12 Chapter 3 Illustrated parts catalog
Spare part number Description
802843-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and GPS capability, for use only
on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system
802847-001 Screw Kit for use only on HP Pro Slate 10 EE G1 tablet models
802848-001 Transfer board (includes cable and adhesive)
802849-001 Touch Screen display panel assembly (includes Touch Screen board and cables and microphone), 10.1-in,
L10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE G1
tablet models not equipped with WWAN capability
803370-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and a non-Windows 8
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803370-501 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8 Standard
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803370-601 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8 Professional
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803371-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability, and a nonWindows 8 operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803371-501 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability, and the
Windows 8 Standard operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803371-601 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability, and the
Windows 8 Professional operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803372-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and a non-Windows 8
operating system
803372-501 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows 8 Standard
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803372-601 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows 8 Professional
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803373-001 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and a nonWindows 8 operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803373-501 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and the
Windows 8 Standard operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803373-601 System board equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and the
Windows 8 Professional operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803374-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and a non-Windows 8
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
Sequential part number listing 13
Spare part number Description
803374-501 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows 8 Standard
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803374-601 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows 8 Professional
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803375-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability, and a nonWindows 8 operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803375-501 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability, and the
Windows 8 Standard operating system
803375-601 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability, and the
Windows 8 Professional operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803376-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and a non-Windows 8
operating system
803376-501 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows 8 Standard
operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803376-601 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows 8 Professional
operating system
803377-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability, and a nonWindows 8 operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803377-501 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability, and the
Windows 8 Standard operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803377-601 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability, and the
Windows 8 Professional operating system, for use only on HP Pro Tablet 10 EE G1 tablet models
803378-001 GPS module(includes cable)
803379-001 Antenna Kit (includes: WWAN auxiliary transceiver and cable, WWAN main transceiver and cable, WLAN
auxiliary transceiver and cable, and WLAN main transceiver and cable) for use only on HP Pro Slate 10 EE
G1 tablet models
803396-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, and GPS capability, for use only
on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
803618-001 Touch Screen display panel assembly (includes Touch Screen board and cables and microphone), 10.1-in,
LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE G1 tablet models
equipped with WWAN capability
803619-001 Touch Screen display panel assembly (includes Touch Screen board and cables and microphone), 10.1-in,
LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE G1 tablet models
equipped with WWAN capability
14 Chapter 3 Illustrated parts catalog
Spare part number Description
804221-001 Antenna Kit (includes: WWAN auxiliary transceiver and cable, WWAN main transceiver and cable, WLAN
auxiliary transceiver and cable, and WLAN main transceiver and cable) for use only on HP Pro Tablet 10 EE
G1 tablet models
805304-001 Screw Kit for use only on HP Pro Tablet 10 EE G1 tablet models
808074-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and NFC and WWAN capability,
for use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
808075-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2.0-GB of system memory, 32-GB of system storage, and NFC and GPS capability, for
use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
808076-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and GPS capability, for use only
on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4
operating system)
808077-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 16-GB of system storage, and WWAN capability, for use
only on HP Pro Slate 10 EE G1 tablet models in Asia Pacic and Japan (all system boards equipped with
the Android 4.4.4 operating system)
808078-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 32-GB of system storage, and NFC and GPS capability, for
use only on HP Pro Slate 10 EE G1 tablet models in Asia Pacic and Japan (all system boards equipped
with the Android 4.4.4 operating system)
808079-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 32-GB of system storage, and NFC and GPS capability, for
use only on HP Pro Slate 10 EE G1 tablet models in Asia Pacic and Japan (all system boards equipped
with the Android 4.4.4 operating system)
808207-371 Whole unit replacement tablet - L2J88AA UUF, for use in Asia Pacic
808208-371 Whole unit replacement tablet - L2J89AA UUF, for use in Asia Pacic
809651-001 Whole unit replacement tablet - L2J90AA UUF, for use in Australia
809652-001 Whole unit replacement tablet - L5P64PA UUF, for use in Asia Pacic
809653-001 Whole unit replacement tablet - L5P64PA UUF, for use in Hong Kong
809654-001 Whole unit replacement tablet - L5P64PA ACJ, for use in India
809655-001 Whole unit replacement tablet - L5P64PA AR6, for use in Indonesia
809656-001 Whole unit replacement tablet - L5P64PA AB1, for use in South Korea
809657-001 Whole unit replacement tablet - L5P64PA AB4, for use in Singapore
809658-001 Whole unit replacement tablet - L5P64PA AB0, for use in Taiwan
809659-001 Whole unit replacement tablet - L5P64PA AKL, for use in Thailand
809660-001 Whole unit replacement tablet - L5P64PA AB2, for use in the People’s Republic of China
809661-001 Whole unit replacement tablet - L5P64PA ABG, for use in Australia
809662-001 Whole unit replacement tablet - L5P64PA ABJ, for use in Japan
811344-001 Whole unit replacement tablet - L2J88AA ABA, for use in the United States
Sequential part number listing 15
Spare part number Description
811345-001 Whole unit replacement tablet - L2J89AA ABA, , for use in the United States.
811348-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, GPS capability, for use in North
America
811349-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, NFC and GPS capability, for use in
North America
811350-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 32-GB of system storage, GPS and NFC capability, for use in
North America
811351-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 32-GB of system storage, NFC and WWAN capability, for use
in Asia Pacic and Japan
812750-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 32-GB of system storage, NFC and WWAN capability, for use
in Asia Pacic and Japan
812751-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, NFC and WWAN capability, for use
in Asia Pacic and Japan
812752-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, NFC and WWAN capability, for use
in Asia Pacic and Japan
812753-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, NFC and WWAN capability, for use
in Asia Pacic and Japan
812754-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 316GB of system storage, NFC and GPS capability, for use in
Asia Pacic and Japan
812755-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, NFC and GPS capability, for use in
Asia Pacic and Japan
812756-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, NFC and GPS capability, for use in
Asia Pacic and Japan
821122-001 Whole unit replacement tablet - L3Z85UA ABA, for use in the United States
821123-001 Whole unit replacement tablet - L3Z83UA ABA, for use in the United States
821124-001 Whole unit replacement tablet - M5G32UA ABA, for use in the United States
821125-001 Whole unit replacement tablet - M5G22UA ABA, for use in the United States
821126-001 Whole unit replacement tablet - M5G31A ABA, for use in the United States
821127-001 Whole unit replacement tablet - M5G21UA ABA, for use in the United States
821141-001 Whole unit replacement tablet - L5P68PA UUF, for use in Asia Pacic
821142-001 Whole unit replacement tablet - L9B00PA ABJ, for use in Japan
821143-001 Whole unit replacement tablet - M4Z23PA ABJ, for use in Japan
821144-001 Whole unit replacement tablet - M4Z24PA AB4, for use in Singapore
16 Chapter 3 Illustrated parts catalog
Spare part number Description
821145-001 Whole unit replacement tablet - M4Z25PA ACJ, for use in India
821146-001 Whole unit replacement tablet - M4Z26PA AB4, for use in India
821147-001 Whole unit replacement tablet - M4Z27PA AB0, for use in Taiwan
821148-001 Whole unit replacement tablet - M4Z28PA AB4, for use in Singapore
825083-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 32-GB of system storage, and NFC capability
825084-001 System board equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 2-GB of system memory, 16-GB of system storage, and NFC capability
833765-001 Tablet N0C38PA ABG - for use in Australia
833766-001 Tablet N4L85PA ABG, for use in Australia
Sequential part number listing 17
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Plastic case utility tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
18 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 19
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
20 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 21
5 Removal and replacement procedures
Tablet component replacement procedures
CAUTION: Tablet components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the tablet and void the warranty.
This chapter provides removal and replacement procedures for authorized service provider only parts.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing the tablet.
Make special note of each screw size and location during removal and replacement.
HP Touchpoint Manager software (HP Pro Slate 10 EE G1 tablet models only)
HP Touchpoint Manager (HPTM is a complete cloud-based solution for managing devices. Select HP Android
Slate tablets include persistent anti-theft technology that allows HP Touchpoint Manager to alert an IT
administrator that the device might be stolen.
If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager
account, then an IT administrator is alerted that the device may have been stolen.
The IT administrator can then use the Lost Device Protection feature to locate, lock, sound an alarm, or erase
data from the device (see http://www.hptouchpointmanager.com). If the device is recovered, then the device
owner can launch HP Touchpoint Manager and sign in with their user-name and password to authenticate the
device and release it from anti-theft mode.
Unlocking the device and disabling Always On Remote
Management (HP Pro Tablet 10 EE G1 tablet models only)
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP
devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.
AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com)
provides access to the AORM lock feature. The device must be unlocked using an authorized PIN from the
same website before you can access HP Computer Setup and start the Windows operating system.
IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked
device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.
Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer
Setup.
To disable AORM:
1. Access HP Computer Setup (F10).
22 Chapter 5 Removal and replacement procedures
a. Turn on or restart the device, and then press esc while the “Press the ESC key for Startup Menu”
b. Press f10 to enter Computer Setup.
2. Select Advanced, and then select HP Touchpoint Manager Options.
3. Clear the Allow Activation check box.
4. Select Save changes and exit.
Back cover
Description Spare part number
Back cover (includes rear-facing webcam lens and shielding) 802824-001
Touch Screen display panel assembly (includes Touch Screen board, cables, and microphone)
message is displayed at the bottom of the screen.
NOTE: If the BIOS is protected with an Administrator password, enter the password.
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE G1
tablet models equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE G1
tablet models not equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE G1
tablet models equipped with WWAN capability
10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE G1
tablet models not equipped with WWAN capability
803619-001
802849-001
803618-001
802800-001
Before disassembling the tablet, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
Remove the back cover:
CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display
panel assembly.
1. Place the tablet on a at surface, display panel side down, with the docking connector toward you.
2. Open the I/O cover (1).
3. Remove the screw cover (2).
4. Remove the Torx5 TM2.0×4.7 screw (3) that secures the back cover to the display panel assembly.
Back cover 23
5. Use the notch (4) inside the I/O area to release the back cover (5).
Reverse this procedure to install the back cover.
Battery
Description Spare part number
Battery, 2-cell, 28.49-WHr, LI (includes cable, stylus pen holder, and double-sided adhesive) 802833-001
Before removing the battery, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement
battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information.
To prevent loss of information, save your work or shut down the tablet through Windows before removing
the battery.
then shut it down through the operating system.
Remove the battery:
24 Chapter 5 Removal and replacement procedures
1. Disconnect the battery cable (1) from the system board.
2. Detach the battery (2) from the display panel assembly. (The battery is attached to the display
panel assembly with double-sided adhesive.)
3. Remove the battery.
Reverse this procedure to install the battery.
WWAN module
Description Spare part number
Huawei MU736 HSPA+M.2 with GPS for use only on HP Pro Slate 10 EE G1 tablet models 801160-005
MU736 HS3110 Gen HSPA+m.2 with GPS for use only on HP Pro Tablet 10 EE G1 tablet models 748599-005
Before removing the WWAN module, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement
battery provided by HP, or a compatible battery purchased from HP.
WWAN module 25
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To
prevent loss of information, save your work or shut down the tablet through Windows before removing the
battery.
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The #5/red WWAN antenna cable is connected to the WWAN module "Main" terminal. The #6/
blue WWAN antenna cable is connected to the WWAN module "Aux" terminal.
2. Remove the Phillips PM2.0×4.1 screw (2) that secures the WWAN module to the system board. (The
WWAN module tilts up.)
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
4. Remove the WWAN module.
Reverse this procedure to install the WWAN module.
26 Chapter 5 Removal and replacement procedures
Rear-facing webcam
Description Spare part number
5.0-MP, HD rear-facing webcam with auto-focus (includes cable) 802825-001
Before removing the rear-facing webcam, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the rear-facing webcam:
1. Release the zero insertion force (ZIF) connector (1) to which the rear-facing webcam cable is attached,
and then disconnect the rear-facing webcam cable from the system board.
2. Release the rear-facing webcam (2) from the molding built into the display panel assembly.
3. Remove the rear-facing webcam and cable.
Reverse this procedure to install the rear-facing webcam.
Rear-facing webcam 27
Wireless antenna
Description Spare part number
Antenna Kit, includes WWAN antenna auxiliary and main cables and transceivers and WLAN antenna auxiliary and main cables and
transceivers
For use only on HP Pro Slate 10 EE G1 tablet models 803379-001
For use only on HP Pro Tablet 10 EE G1 tablet models 804221-001
Before removing the wireless antenna, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the wireless antenna:
1. Disconnect the WWAN auxiliary antenna cable (1) from the WWAN module auxiliary terminal.
2. Release the WWAN auxiliary antenna cable from the retention clips (2) built into the display
panel assembly.
28 Chapter 5 Removal and replacement procedures
3. Detach the WWAN auxiliary antenna transceiver (3) from the display panel assembly. (The WWAN
auxiliary antenna transceiver is attached to the display panel assembly with double-sided adhesive.)
4. Remove the WWAN auxiliary antenna cable and transceiver.
5. Disconnect the WWAN main antenna cable (1) from the WWAN module main terminal.
6. Release the WWAN main antenna cable from the retention clips (2) built into the display panel assembly.
Wireless antenna 29
7. Detach the WWAN main antenna transceiver (3) from the display panel assembly. (The WWAN main
antenna transceiver is attached to the display panel assembly with double-sided adhesive.)
8. Remove the WWAN main antenna cable and transceiver.
9. Disconnect the WLAN main antenna cable (1) from the WLAN module main terminal.
10. Release the WLAN main antenna cable from the retention clips (2) built into the display panel assembly.
30 Chapter 5 Removal and replacement procedures
11. Detach the WLAN main antenna transceiver (3) from the display panel assembly. (The WLAN main
antenna transceiver is attached to the display panel assembly with double-sided adhesive.)
12. Remove the WLAN main antenna cable and transceiver.
13. Disconnect the WLAN auxiliary antenna cable (1) from the WLAN module auxiliary terminal.
Wireless antenna 31
14. Detach the WLAN auxiliary antenna transceiver (2) from the display panel assembly. (The WLAN
auxiliary antenna transceiver is attached to the display panel assembly with double-sided adhesive.)
15. Remove the WLAN auxiliary antenna cable and transceiver.
Reverse this procedure to install the wireless antennas.
Sensor board
Description Spare part number
Sensor board (includes cable and double-sided adhesive) 802828-001
Before removing the sensor board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the sensor board:
32 Chapter 5 Removal and replacement procedures
1. Release the ZIF connector (1) to which the sensor board cable is attached, and then disconnect the
sensor board cable from the system board.
2. Detach the sensor board cable (2) from the display panel assembly. (The sensor board cable is attached
to the display panel assembly with double-sided adhesive.)
3. Detach the sensor board (3) from the display panel assembly. (The sensor board is attached to the
display panel assembly with double-sided adhesive.)
4. Remove the sensor board and cable.
Reverse this procedure to install the sensor board.
Display panel cable
NOTE: The display panel cable is included in the Cable Kit, spare part number 802835-001.
Before removing the display panel cable, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the display panel cable:
Display panel cable 33
1. Release the ZIF connector (1) to which the display panel cable cable is attached, and then disconnect the
display panel cable from the display panel assembly.
2. Release the ZIF connector (2) to which the display panel cable is attached, and then disconnect the
display panel cable from the system board.
3. Remove the display panel cable (3).
Reverse this procedure to install the display panel cable.
Power connector cable
Description Spare part number
Power connector cable 802829-001
Before removing the power connector cable, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the power connector cable:
34 Chapter 5 Removal and replacement procedures
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable from the retention clip (2) built into the display panel assembly.
3. Remove the two Phillips PM2.0×4.1 screws (3) that secure the power connector to the display
panel assembly.
4. Remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
Front-facing webcam
Description Spare part number
Front-facing webcam (includes cable) 802826-001
Before removing the front-facing webcam, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the front-facing webcam:
Front-facing webcam 35
1. Release the ZIF connector (1) to which the front-facing webcam cable is attached, and then disconnect
the front-facing webcam cable from the system board.
2. Remove the Phillips PM2.0×4.1 screw (2) that secures the front-facing webcam to the display
panel assembly.
3. Remove the front-facing webcam (3).
Reverse this procedure to install the front-facing webcam.
Transfer board
Description Spare part number
Transfer (includes cable and double-sided adhesive) 802848-001
Before removing the transfer board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the transfer board:
36 Chapter 5 Removal and replacement procedures
1. Detach the Touch Screen board (1) from the display panel assembly. (The Touch Screen board is
attached to the display panel assembly with double-sided adhesive.)
2. Release the ZIF connector (2) to which the transfer board cable is attached, and then disconnect the
transfer board cable from the system board.
3. Detach the transfer board cable (3) from the display panel assembly. (The transfer board cable is
attached to the display panel assembly with double-sided adhesive.)
4. Remove the three Phillips PM2.0×4.1 screws (4) that secure the transfer board to the display
panel assembly.
5. Remove the transfer board (5).
6. Remove the transfer board and cable.
Reverse this procedure to install the transfer board.
Transfer board 37
Speaker
Description Spare part number
Speaker (includes cable) 802830-001
Before removing the speaker, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the speaker:
1. Detach the Touch Screen board (1) from the display panel assembly. (The Touch Screen board is
2. Disconnect the speaker cable (2) from the system board.
3. Release the speaker cable (3) from the retention clips built into the display panel assembly.
then shut it down through the operating system.
attached to the display panel assembly with double-sided adhesive.)
4. Remove the Phillips PM2.0×4.1 screw (4) that secures the speaker to the display panel assembly.
38 Chapter 5 Removal and replacement procedures
5. Remove the speaker (5).
6. Remove the speaker and cable.
Reverse this procedure to install the speaker.
Speaker 39
System board
Description Spare part number
For use only on HP Pro Slate 10 EE G1 tablet models (all system boards equipped with the Android 4.4.4 operating system):
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and WWAN capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and WWAN capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 16-GB of system storage, and WWAN capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, and WWAN capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 16-GB of system storage, NFC, and GPS capability
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, NFC, and GPS capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, and 16-GB of system storage, and GPS capability
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, and GPS capability
For use only on HP Pro Tablet 10 EE G1 tablet models:
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8 Professional
operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, and the Windows 8 Standard
operating system
802837-001
802838-001
802839-001
802840-001
802841-001
802842-001
802843-001
803396-001
803370-601
803370-501
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability, and the Windows 8
Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 32-GB of system storage, WWAN capability, and a non-Windows 8
operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows 8 Professional
operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 64-GB of system storage, and the Windows 8 Standard
operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 64-GB of system storage, and a non-Windows 8 operating system
803370-001
803371-601
803371-501
803371-001
803372-601
803372-501
803372-001
40 Chapter 5 Removal and replacement procedures
Description Spare part number
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and the Windows 8
Standard operating system
Equipped with an Intel Atom Z3735F 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 2.0-GB of system memory, 64-GB of system storage, WWAN capability, and a non-Windows 8
operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows 8 Professional
operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, and the Windows 8 Standard
operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability, and the Windows 8
Standard operating system
803373-601
803373-501
803373-001
803374-601
803374-501
803374-001
803375-601
803375-501
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability, and a non-Windows 8
operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows 8 Professional
operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows 8 Standard
operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 64-GB of system storage, and a non-Windows 8 operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability, and the Windows 8
Professional operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability, and the Windows 8
Standard operating system
Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem with UMA
memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability, and a non-Windows 8
operating system
Before removing the system board, follow these steps:
803375-001
803376-601
803376-501
803376-001
803377-601
803377-501
803377-001
System board 41
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the system board:
1. Disconnect the following cables from the system board:
(1) GPS antenna cable
(2) Front-facing webcam cable (see Front-facing webcam on page 35)
(3) Sensor board cable (see Sensor board on page 32)
(4) WLAN antenna cables
(5) Microphone cable
(6) Rear-facing webcam cable (see Rear-facing webcam on page 27)
42 Chapter 5 Removal and replacement procedures
2. Disconnect the following cables from the system board:
(1) Transfer board cable (see Transfer board on page 36)
(2) Touch Screen board cable
(3) Power connector cable (see Power connector cable on page 34)
(4) Display panel cable (see Display panel cable on page 33)
(5) Speaker cable (see Speaker on page 38)
3. Remove the six Phillips PM2.0×4.1 screws (1) that secure the system board to the
display panel assembly.
System board 43
4. Remove the system board (2).
Reverse this procedure to install the system board.
I/O cover
Description Spare part number
I/O cover 802821-001
Before removing the I/O cover, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 23).
5. Disconnect the battery cable from the system board (see Battery on page 24).
6. Remove the system board (see System board on page 40).
Remove the I/O cover:
1. Release the I/O cover retention tabs from the openings in the display panel assembly.
then shut it down through the operating system.
44 Chapter 5 Removal and replacement procedures
2. Remove the I/O cover.
Reverse this procedure to install the I/O cover.
I/O cover 45
6 Using Computer Setup (BIOS) in Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
46 Chapter 6 Using Computer Setup (BIOS) in Windows 10
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 46.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 47
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 46.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 48.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
48 Chapter 6 Using Computer Setup (BIOS) in Windows 10
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
Using Computer Setup 49
7 Using HP PC Hardware Diagnostics (UEFI) in
Windows 10
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 50.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
50 Chapter 7 Using HP PC Hardware Diagnostics (UEFI) in Windows 10
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 51
8 Using HP PC Hardware Diagnostics (UEFI) in
Windows 8.1
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
To start HP PC Hardware Diagnostics (UEFI):
1. Turn o the tablet.
2. Press and hold the Power and Volume down buttons at the same time until the tablet turns on and
“Esc…pause at startup” is displayed at the bottom of the screen.
The Startup menu is displayed.
3. Select System Diagnostics.
4. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics home page— Provides access to the latest UEFI version
1. Go to http://hp.com/go/techcenter/pcdiags.
2. Tap the UEFI Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specic product for earlier and later versions
1. Go to http://www.hp.com.
2. Tap Support, located at the top of the page, and then tap Download Drivers.
3. In the text box, enter the product name, and then tap Go.
– or –
Tap Find Now to let HP automatically detect your product.
4. In the Diagnostic section, tap HP UEFI Support Environment.
– or –
Tap Download, and then select Run.
52 Chapter 8 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1
9 Specications
Metric U.S.
Dimensions (landscape orientation)
Width 28.0 cm 11.02 in
Height 18.2 cm 7.17 in
Thickness 1.4 cm 0.57 in
Weight (lowest weight conguration) 0.90 g 1.98 lb
Input power
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100—
240 V, 50/60 Hz, 0.3-1.0 A.
NOTE: The HP 12V dc @ 1.5A - 18W adapter included with your tablet is recommended for charging the tablet.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
53
10 Backup and recovery in Windows 10
To protect your information, create recovery media by using an optional external ash drive and use Windows
backup and restore utilities to back up and create system restore points. In case of system failure, you can use
the backup les to restore the contents of your tablet.
IMPORTANT: If you will be creating recovery media or using recovery media to recover your system, the
tablet battery must be at least 70% charged before you start the process.
NOTE: For detailed instructions on various backup and restore options, see the Get started app.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your tablet. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see the Get started app.
Creating recovery media and backups
The following methods of creating recovery media and backups are available.
●
Use HP Recovery Manager to create recovery media after you successfully set up the tablet. This step
creates a Windows Reset image that can be used to reinstall the original operating system in cases
where the hard drive is corrupted or has been replaced. For information on creating recovery media, see
Creating recovery media on page 54.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Backing up your information on page 55.
Creating recovery media
HP Recovery Manager is a software program that allows you to create recovery media (using a ash drive)
after you successfully set up the tablet. The recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system. Recovery media can
also be used to repair the system if you replace the hard drive.
●
Handle these recovery tools carefully, and keep them in a safe place.
●
HP Recovery Manager examines the tablet and determines the required storage capacity for the media
that will be required.
●
The creation process can take an hour or more. Do not interrupt the creation process.
To create recovery media:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
54 Chapter 10 Backup and recovery in Windows 10
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data les, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see the Get started app.
Performing a system recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
●
When your tablet is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you. For more information, see the Get
started app.
◦
Select the Start button, and then select the Get started app.
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to x problems that might prevent
Windows from starting correctly. See Using the Windows recovery tools on page 55.
●
The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove
personal information before you give away or recycle your tablet. For more information on these
features, see the Get started app.
◦
Select the Start button, and then select the Get started app.
NOTE: If you are unable to boot (start up) your tablet, contact support.
Using the Windows recovery tools
When your tablet is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
Windows recovery tools oer you the ability to recover information you previously backed up as well as
refresh the tablet.
The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove personal
information before you give away or recycle your tablet. For more information on these features, see the Get
started app.
To recover information you previously backed up, see the Get started app for steps on restoring les and
folders.
To recover your information using Windows Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the tablet are permanently removed. When reformatting is complete,
the recovery process restores the operating system, as well as the drivers, software, and utilities from the
backup used for recovery.
NOTE: An external ash drive may be required to perform this procedure.
Performing a system recovery 55
1. If possible, back up all personal les.
2. Press the power button and when the Press and hold the Volume down button or the ESC key on
external Keyboard to enter Startup Menu message displays, press the volume down button.
The Startup menu is displayed.
3. Tap F11 HP Recovery.
4. Select Troubleshoot, select Advanced Options, and then select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, see the Get started
app.
Changing the boot device order
To change the boot order so that you can boot from an external device:
NOTE: An external ash drive is required to perform this procedure.
1. If possible, back up all personal les.
2. Shut down the tablet.
3. Connect the external ash drive.
4. Turn o the tablet.
5. Press the power button and when the Press and hold the Volume down button or the ESC key on
external Keyboard to enter Startup Menu message displays, press the volume down button.
The Startup menu is displayed.
6. Tap F9 Boot Options.
7. Select the external ash drive as the boot device.
8. Restart the tablet.
56 Chapter 10 Backup and recovery in Windows 10
11 Backup and recovery in Windows 8.1
To protect your information, use Windows backup and restore utilities to back up individual les and folders,
back up your entire hard drive, , or create system restore points. In case of system failure, you can use the
backup les to restore the contents of your tablet.
1.
Tap , and then tap the search box.
2. In the search box, type restore, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your tablet. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data les, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Backing up your information 57
Performing a system recovery
In case of system failure or instability, the tablet provides the following tools to recover your les:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to x problems that might prevent
Windows from starting correctly.
NOTE: If you are unable to boot (start up) your tablet, contact support.
Changing the boot device order
To change the boot order so that you can boot from an external device:
NOTE: An external ash drive is required to perform this procedure.
1. If possible, back up all personal les.
2. Shut down the tablet.
3. Connect the external ash drive.
4. Turn o the tablet.
5. Press and hold the Power and Volume down buttons at the same time until the tablet turns on and
“Esc…pause at startup” is displayed at the bottom of the screen.
The Startup menu is displayed.
6. Tap F9 Boot Options.
7. Select the external ash drive as the boot device.
8. Restart the tablet.
Using Windows Refresh or Windows Reset
When your tablet is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove personal
information before you give away or recycle your tablet. For more information on these features, see
Windows Help and Support.
58 Chapter 11 Backup and recovery in Windows 8.1
12 Backup and recovery in Android Lollipop
Automatically updating apps
Some online marketplaces update your apps automatically. Some keep a record of your purchases as well as
your last synched settings. If you should need to perform a recovery on your tablet, this record will be
available to retrieve all of your settings, favorites, and apps.
NOTE: The auto-update feature is a setting in the online marketplace, not on your tablet. The online
marketplace available to you will vary based on your tablet and country.
Manually updating apps, widgets, and the operating system
HP recommends that you update your apps, widgets, and the operating system on a regular basis to the
latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is
always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest
technology available. For example, older apps and widgets may not be compatible with the most recent
operating system.
If you download the latest versions of HP and third-party apps and widgets, the operating system will
download updates automatically and notify you when it is ready to install these updates. For more
information:
1. Go to http://www.hp.com/support, and follow the on-screen instructions to select your country and your
product.
2. Follow the on-screen instructions to access your Android operating system software.
Back up and reset
HP strongly encourages that you periodically back up your personal data on your tablet to another device, a
dedicated storage device, or to the cloud using one of several commercially available solutions.
You can select preferences for backing up and restoring your data in case of loss.
1.
Swipe down twice from the top edge, and then touch the Settings icon .
2. Under Personal, touch Back up & reset.
3. Under Backup & restore, select one or more of the following:
●
Back up my data—Touch Back up my data to enable backing up app data, Wi-Fi passwords, and
other settings to Internet servers.
●
Backup account—Select an email account for backing up data.
●
Automatic restore—Touch Automatic restore to enable backed up settings and data to be
restored when an app is reinstalled.
Automatically updating apps 59
Factory data reset
Resetting with the tablet turned on
If the tablet starts normally, and if you are able to sign in to the owner account (the rst account added to the
tablet), follow the steps in this section.
To reset all settings and delete all data on the tablet:
1.
Swipe down twice from the top edge, and then touch the Settings icon .
2. Under Personal, touch Back up & reset.
3. Under Personal data, touch Factory data reset.
CAUTION: All data saved on your tablet is deleted when you perform a factory reset. All apps are
uninstalled. It may be possible to restore data in your email account. Back up all important les with an
external storage device or to the cloud using one of several commercially available solutions, before
resetting the tablet.
4. Touch RESET TABLET.
5. If you set a lock screen password for your tablet, enter your password when prompted.
6. Touch ERASE EVERYTHING to begin the reset.
The tablet turns o. When the reset is complete, the tablet starts.
Resetting with the tablet turned o
If the tablet does not start normally, or if you do not remember the lock screen password, you can reset the
tablet without turning it on.
CAUTION: All data saved on your tablet is deleted when you perform a factory reset. All apps are
uninstalled, but it may be possible to restore data in your email account. Back up all important les with an
external storage device or to the cloud using one of several commercially available solutions, before resetting
the tablet.
NOTE: The touch screen is disabled when the tablet is in recovery mode. Use the volume up (+) and volume
down (-) buttons to navigate up or down in the recovery menu.
1. To provide enough power to complete the factory reset process, charge the tablet for at least half an
hour, and then disconnect the AC adapter from the tablet.
2. If a microSD card is installed in the tablet, remove the card before resetting the tablet.
3. With the tablet turned o, press and hold the volume up (+) button and the power button at the same
time.
4. When the system recovery menu appears, use the volume down (-) button to highlight wipe data/
factory reset.
5. Press the power button to select.
The screen displays Conrm wipe of all user data? THIS CAN NOT BE UNDONE.
6. Use the volume down (-) button to highlight Yes -- delete all user data.
60 Chapter 12 Backup and recovery in Android Lollipop
7. Press the power button to begin the reset.
A recovery system screen shows the reset process.
8. When the screen displays the message Data wipe complete, press the volume down (-) button to
highlight reboot system now, and then press the power button to select.
the tablet restarts.
Starting up using the recovery menu
If your tablet is unable to boot into the operating system, you can perform a system recovery by directly
accessing the Recovery menu.
1. Turn o your tablet, and then plug in the AC adapter.
2. With the tablet turned o, press and hold the volume up (+) button and the power button at the same
time.
3. When the system recovery menu appears, use the volume (+) up and volume (-) down buttons to
highlight wipe data/factory reset, and then press the power button to conrm the selection.
4. Use the volume (+) up and volume (-) down buttons to highlight Yes — delete all user data, and then
press the power button to conrm the selection.
5. Use the volume (+) up and volume (-) down buttons to highlight reboot system now, and then press the
power button to conrm the selection.
Updating the tablet using an over-the-air (OTA) update
1. Turn o your tablet and, if a battery powered device, plug in the AC adapter.
2. Turn on your tablet, and then connect to the Internet.
3.
Swipe down twice from the top edge, and then touch the Settings icon .
4. Touch About tablet , touch System updates, and then touch CHECK FOR UPDATE.
5. Follow the on-screen instructions to nish the process. The tablet may restart as updates are applied.
Updating the tablet using a le-based update
NOTE: Before performing the following procedure, plug in the AC adapter for your tablet, if one has been
provided.
1. Download the latest operating system restore image for your tablet.
a. Go to http://www.hp.com/support, and follow the on-screen instructions to select your country
and your product.
b. Follow the on-screen instructions to access your Android operating system software.
2. Locate update.zip and copy it to a microSD card.
3. Turn o the tablet, and then insert the microSD card containing the update.zip le.
4. To power on the tablet, press and hold the volume up (+) button and the power button.
5. Select apply update from sdcard.
6. Follow the on-screen instructions to nish the process and restart the tablet.
Starting up using the recovery menu 61
13 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory that can
contain personal data after the system has been powered o and the hard drive has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the notebook PC, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
1. Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
conguration.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Restore Defaults, and then select Yes to load defaults.
c. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
h. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
62 Chapter 13 Statement of memory volatility
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
j. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●
Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the
computer into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive holding the data you want to clear, and
then follow the on-screen instructions to continue.
63
Nonvolatile memory usage
Non Volatile
Memory Type
HP Sure Start
ash (select
models only)
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory (CMOS)
Controller (NIC)
EEPROM
Amount (Size) Does this
2 MBytes No Yes Provides
256 bytes No Yes Stores system
64 KBytes
(not customer
accessible)
memory
store
customer
data?
No Yes Store NIC
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
protected
backup of
critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP
Sure Start.
date and time
and noncritical
data.
conguration
and NIC
rmware.
How is data input into this
memory?
Data cannot be written to this
device via the host processor.
The content is managed solely
by the HP Sure Start
Embedded Controller.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
How is this memory write
protected?
This memory is protected
by the HP Sure Start
Embedded Controller.
This memory is not writeprotected.
A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC nonfunctional.
DIMM Serial
Presence Detect
(SPD)
conguration data
System BIOS 4 to 5 MBytes Yes Yes Store system
Intel Management
Engine Firmware
(present in only
256 bytes per
memory
module, 128
bytes
programmabl
e (not
customer
accessible)
1.5 MBytes or
5 MBytes
No Yes Stores memory
module
information.
BIOS code and
PC
conguration
data.
Yes Yes Stores
Management
Engine Code,
DIMM SPD is programmed by
the memory vendor.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
Data cannot be written to
this memory when the
module is installed in a PC.
The specic writeprotection method varies
by memory vendor.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
Downloads, and then
follow the on-screen
instructions.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC nonfunctional.
The Intel chipset is
congured to enforce
hardware protection to
64 Chapter 13 Statement of memory volatility
Non Volatile
Memory Type
Amount (Size) Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory write
protected?
specic ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow the
on-screen
instructions.)
Bluetooth ash 2Mbit No Yes Stores
802.11 WLAN
EEPROM
4 Kbit to 8
Kbit
No Yes Stores
Settings,
Provisioning
Data and iAMT
third-party data
store.
Bluetooth
conguration
and rmware.
conguration
and calibration
data.
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an administrator
using the Management Engine
(MEBx) setup utility. The third
party data store contents can
be populated by a remote
management console or local
applications that have been
registered by an administrator
to have access to the space.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Webcam 64K bit No Yes Store webcam
conguration
and rmware.
Fingerprint Reader 512 KByte
ash
Yes Yes Stores
ngerprint
templates.
Webcam memory is
programmed using a utility
from the device manufacturer
that can be run from
Windows.
Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools
Security Manager.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Only a digitally signed
application can make the
call to write to the ash.
Nonvolatile memory usage 65
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Customer Secure Boot key. See question and answer 7 for
information about resetting the key.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
The Unied Extensible Firmware Interface (UEFI) BIOS an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older
BIOS architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface display the system information,
conguration settings, and change the conguration of your computer before an OS is loaded. BIOS
is provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touch Screen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS
also contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition the UEFI BIOS
works to initialize the computer’s hardware before loading and executing the OS, the run-time
environment allows the loading and execution of software programs from storage devices to
provide more functionality, such as advanced hardware diagnostics (with the ability to display
more detailed system information) and advanced rmware management and recovery software.
c. Follow the on-screen instructions.
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
3. Where does the UEFI BIOS reside?
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC conguration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
IMPORTANT: Resetting will result in the loss of information. These steps will not reset a Customer
Secure Boot Key.
See question and answer 7 for information about resetting the key.
66 Chapter 13 Statement of memory volatility
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Customer Secure Boot Key be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created a Customer Secure Boot Key, simply disabling Secure Boot will not clear the
keys. You must also select to clear the Secure Boot Keys. Use the same procedure you used to create the
Secure Boot Keys, but make the selection to clear or delete all Secure Boot Keys.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 67
14 Power cord set requirements
The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the tablet meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the tablet is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the tablet.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
68 Chapter 14 Power cord set requirements
Country/region Accredited agency Applicable note number
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 69
15 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
70 Chapter 15 Recycling
Index
A
AC adapter, spare part numbers 11,
12
antenna
location 5
removal 28
spare part numbers 7, 14, 15,
28
Antenna Kit, spare part numbers 7,
14, 15, 28
audio, product description 1, 2
audio-in jack 5
audio-out jack 5
B
back cover
removal 23
spare part number 7, 12, 23
backup and recovery 59
battery
removal 24
spare part number 7, 12, 24
BIOS
determining version 48
downloading an update 48
updating 48
buttons
power 5
volume down 5
volume up 5
C
Cable Kit, spare part number 11, 12
cables, service considerations 18
Card Reader slot 5
Computer Setup
navigating and selecting 46
restoring factory settings 47
connectors, service considerations
18
D
display panel assembly, spare part
numbers 10, 12, 13, 14, 23
display panel cable
removal 33
spare part number 8, 33
display panel, product description 1
E
electrostatic discharge 19
equipment guidelines 21
external expansion, product
description 2
F
factory data reset 59
front-facing webcam
location 5
removal 35
spare part number 7, 12, 35
G
GPS module, spare part number 11,
14
graphics, product description 1
grounding guidelines 19
guidelines
equipment 21
grounding 19
packaging 20
transporting 20
workstation 20
H
HDMI jack 5
headphone jack 5
HP PC Hardware Diagnostics (UEFI)
using 50
HP PC Hardware Diagnostics (UEFI),
downloading 52
I
I/O cover
removal 44
spare part number 10, 12, 44
J
jacks
audio-in 5
audio-out 5
headphone 5
microphone 5
L
legacy support, USB 46
M
mass storage device, product
description 1
memory module, product
description 1
microphone
location 5
product description 1, 2
microphone jack 5
model name 1
N
NFC antenna, product description 2
NFC antenna, spare par number 11,
12
NFC module, spare part number 11,
12
O
operating system, product
description 3
P
packaging guidelines 20
plastic parts, service
considerations 18
ports
product description 2
USB 2.0 5
power button 5
power connector cable
removal 34
spare part number 10, 12, 34
power cord, set requirements 68
power light 5
Index 71
power requirements, product
description 2
processor, product description 1
product description
audio 1, 2
display panel 1
external expansion 2
graphics 1
mass storage 1
memory module 1
microphone 1, 2
NFC antenna 2
operating system 3
ports 2
power requirements 2
processors 1
product name 1
sensor 2
serviceability 4
stylus 1
video 1, 2
wireless networking 2
product name 1
R
rear-facing webcam
location 5
removal 27
spare part number 8, 12, 27
recover
options 55
Recovery 58
recovery media
creating 54
creating using HP Recovery
Manager 54
Refresh 58
reset 60
S
Screw Kit, spare part numbers 11,
13, 15
sensor board
removal 32
spare part number 7, 12, 32
sensor, product description 2
service considerations
cables 18
connectors 18
plastic parts 18
serviceability, product description 4
setup utility
navigating and selecting 46
restoring factory settings 47
SIM slot 5
speaker
location 5
removal 38
spare part number 8, 12, 38
stylus pen
location 5
product description 1
spare part number 11, 12
system board
removal 40
spare part numbers 8, 12, 13,
14, 15, 40
system restore point, creating 54
T
tablet
major components 7
specications 53
tools required 18
transfer board
removal 36
spare part number 8, 13, 36
transporting guidelines 20
U
USB 2.0 port 5
USB legacy support 46
V
video, product description 1, 2
volume down button 5
volume up button 5
W
webcam
removal 27, 35
spare part numbers 7, 8, 12, 27,
35
Windows
system restore point 54
Windows Recovery 58
Windows Refresh 58
wireless antenna
location 5
removal 28
spare part numbers 7, 14, 15,
28
wireless networking, product
description 2
WLAN antenna
location 5
removal 28
spare part numbers 28
workstation guidelines 20
WWAN antenna
location 5
removal 28
spare part numbers 28
WWAN module
removal 25
spare part numbers 8, 12, 25
72 Index
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