HP SimpliVity 380 G9 Installation And Maintenance Manual

Hewlett Packard

Enterprise

HPE SimpliVity 380 Gen9 Server
Installation and Maintenance Guide

Part number: P00117-001
Published: September 2017

© 2017 Hewlett Packard Enterprise Development LP

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such products
and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard
Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

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or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's
standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.

2

Contents

Chapter 1: Component identification.................................................... 5

Server components....................................................................................................................... 5

Specifications.................................................................................................................................9

Component upgrades.................................................................................................................... 9

Firmware revisions........................................................................................................................ 9

Chapter 2: Install the server components.......................................... 10

Electrostatic discharge................................................................................................................ 10

Shipping carton contents.............................................................................................................10

Components not supplied in the shipping carton....................................................................... 11

Rack requirements...................................................................................................................... 11

Rack installation guidelines.........................................................................................................12

Install the server in a rack.......................................................................................................... 12

Connect the power cables.......................................................................................................... 13

Connect the network cables....................................................................................................... 13

Organize the cables.................................................................................................................... 14

Power up the server....................................................................................................................15

Front panel components..................................................................................................... 6

Back panel components......................................................................................................7

Vibration and shock............................................................................................................ 9

Agency compliance............................................................................................................. 9

Federation networks..........................................................................................................14

Chapter 3: Configure the iLO port for remote management............. 17

Configure the iLO port to access the iLO remote console......................................................... 17

Connect to iLO and launch the Integrated Remote Console (IRC)............................................ 18

Chapter 4: Server troubleshooting......................................................20

Diagnostic indicators................................................................................................................... 20

Drive monitoring.......................................................................................................................... 21

Front drive numbering.......................................................................................................24

Power supply monitoring............................................................................................................. 24

Accelerator card monitoring........................................................................................................ 25

Accelerator card not detected...........................................................................................26

Revert an Accelerator card to its backup firmware.......................................................... 27

Network interface monitoring...................................................................................................... 27

Contents 3

Chapter 5: Drive maintenance............................................................. 29

Drive maintenance guidelines..................................................................................................... 29

Remove a drive........................................................................................................................... 29

Install a drive............................................................................................................................... 30

Chapter 6: Power supply maintenance...............................................32

Power supply maintenance guidelines........................................................................................32

Remove a power supply............................................................................................................. 32

Install a power supply................................................................................................................. 33

Chapter 7: Network cabling options................................................... 34

10 Gb-only network configuration............................................................................................... 34

Direct-connected network configuration......................................................................................35

Switch-connected network configuration.....................................................................................36

Appendix A: Support and other resources........................................ 38

Support and other resources...................................................................................................... 38

Accessing Hewlett Packard Enterprise Support............................................................... 38

Accessing updates............................................................................................................ 38

Customer self repair..........................................................................................................39

Remote support.................................................................................................................39

Warranty information......................................................................................................... 39

Regulatory information...................................................................................................... 40

HPE SimpliVity terminology.........................................................................................................40

Documentation feedback.............................................................................................................41

Contents 4

Chapter 1: Component identification

This section contains the following topics:

• Server components

• Specifications

• Component upgrades

• Firmware revisions

This section provides an overview of the HPE SimpliVity 380 server (components and specifications) configured
for deployment into an HPE OmniStack federation.

For complete information about the server, refer to the HPE SimpliVity 380 documentation included with your
server or available from the http://www.hpe.com/support/hpesc website.

Server components

HPE SimpliVity 380 server models are available in various configurations based on storage capacity. See the
QuickSpec for detailed system configuration options.

Gen9 Component description Small, All Flash Medium, All Flash Large, All Flash

Processor

Front SSD drives

SSD boot drives

Model Intel Xeon E5-2600

V4 series

Processor count 2 2 2

Processor core count 8 or greater 8 or greater 8 or greater

Speed in GHz 2.3 GHz or greater 2.3 GHz or greater 2.3 GHz or greater

Wattage 145 W or less 145 W or less 145 W or less

Quantity 5 9 12

Capacity 1.92 TB 1.92 TB 1.92 TB

Interface SATA SATA SATA

Dimension 2.5" (2.5" carrier) 2.5" (2.5" carrier) 2.5" (2.5" carrier)

RAID type RAID5 RAID6 RAID6

Quantity 2 2 2

Capacity 480 GB 480 GB 480 GB

Intel Xeon E5-2600 V4
series

Intel Xeon E5-2600
V4 series

Interface SATA SATA SATA

Chapter 1: Component identification 5

Gen9 Component description Small, All Flash Medium, All Flash Large, All Flash

Effective storage
capacity

Memory size and
frequency

Power supply units AC (100-240 V,

Total raw storage
capacity without
compression and
deduplication effects.

Dual Processor • 256 GB; 8x 32 GB RDIMM @ 2400 MHz

50/60 Hz) input,
hot plug, integrated
cooling fans, in
Active/Active mode.

5.5 TB 9.9 TB 14.4 TB

• 384 GB; 8x 16 GB + 8x32GB RDIMM @ 2400 MHz

• 384 GB; 24x 16 GB RDIMM @ 2133 MHz

• 512 GB; 16x 32 GB RDIMM @ 2400 MHz

• 512 GB; 8x 64 GB RDIMM @ 2400 MHz

• 768 GB; 24x 32 GB RDIMM @ 2133 MHz

• 1024 GB; 16x 64 GB RDIMM @ 2400 MHz

• 1536 GB; 24x 64 GB RDIMM @ 2400 MHz

• 2048 GB; 16x 128 GB RDIMM @ 2400 MHz

Contact your Hewlett Packard Enterprise sales representative to
learn about memory sizes greater than 2048 GB.

2x 800 W 2x 800 W 2x 800 W

Expansion slots,
optional NIC cards

Expansion slots,
optional VDI card

Deduplication and
compression

Remote server
management

Optional NIC cards Supported network cards include:

• HP Ethernet 1 Gb 2-port 361T adapter

• HP Ethernet 10 Gb 2-port 560SFT+ adapter

• HP Ethernet 10 Gb 2-port 561T adapter

Optional VDI card Teradici APEX 2800 graphics accelerator card

Accelerator card

iLO Integrated Lights-Out processor and network port for remote, out-of-band, web-based
management.

Front panel components

The front panel provides server controls, diagnostic indicators, video ports, USB connectors, and contains the
data drives.

Chapter 1: Component identification 6

Callout Item Description

1 Power On/Standby button Powers the server and system power LED on and off.

2 Diagnostic indicators

(Health and NIC status
LEDs)

3 User information tag Provides server identification information that might be required when

4 USB 3.0 connector Enables you to connect a USB 3.0 device, such as a mouse or

5 Quick release latches Press the latches on the left and right side of the front panel to remove

6 Disk drive bays Three drive bays that contain up to eight 2.5" drives per bay. The drives

Indicate if the server is operating normally or whether there are server
errors that require your attention.

contacting Customer Support (http://www.hpe.com/support/hpesc).

keyboard.

the server from the rack.

in each bay are numbered 1 to 8, left to right.

The server models contain these drive configurations:

• Large, All Flash model: Contains 12 drives. Drives 1 to 8 in bay 1
and drives 1 to 4 in bay 2 are SSDs. The remaining drive slots are
empty and cannot be used to install additional drives.

• Medium, All Flash model: Contains 9 drives. Drives 1 to 8 in bay 1
and drive 1 in bay 2 are SSDs. The remaining drive slots are empty
and cannot be used to install additional drives.

Back panel components

The back panel of an HPE SimpliVity 380 server contains the Accelerator card, network and device ports, power
supplies, and boot drives.

• Small, All Flash model: Contains 5 drives. Drives 1 to 5 in Bay 1 are
SSDs. The remaining drive slots are empty and cannot be used to
install additional drives.

Chapter 1: Component identification 7

Callout Item Description

1 PCIe Slot 1 For all server models, the Accelerator card is installed in

this slot. Both indicator LEDs on the card emit solid green
continuously to indicate normal operation.

2 PCIe Slot 2 For all server models, this slot is used by the Accelerator card.

3 PCIe Slot 3 SAS Expander Card.

4 PCIe Slot 4 LSI RAID controller battery.

5 PCIe Slot 5 For dual processor servers only, this slot is available for

installing additional boards.

6 PCIe Slot 6 LSI MegaRAID SAS 9361-8i RAID Controller.

7 Boot Drives Two 480 GB SATA SSDs.

8 Power supplies Two, redundant, 800 W hot plug power supplies with fans,

numbered PS1 and PS2 from right to left. Each power supply
has a status indicator LED for AC power present (green).

If you need to replace a power supply, always disconnect the
power cord before removing the power supply.

9 Video port Use to connect a VGA monitor for local access.

10 1 Gb RJ-45 ports # 1, 2, 3, 4 1 Gb LOM containing four ports numbered 1 through 4, from

11 iLO connector Dedicated port for remote, out-of-band, web-based

12 USB 3.0 connectors Dual USB 3.0 connectors enable you to connect a USB device,

left to right. Use interfaces 1 and 2 for the Hewlett Packard
Enterprise Management network.

management using Integrated Lights-Out (iLO), an HPE
proprietary embedded server management technology.

such as a mouse or keyboard.

Chapter 1: Component identification 8

Callout Item Description

13 10 Gb ports # 1, 2 Two 10 Gb ports numbered 1 and 2, from right to left.

Use interfaces 1 and 2 for the Hewlett Packard Enterprise
federation network.

Specifications

There are optimium environment and technical specifications for the HPE SimpliVity 380. The specifications help
you when planning the appropriate installation location, environmental conditions, and resources such as power
and cooling. See the product QuickSpec for the latest information on system specifications.

Vibration and shock

The server configured for deployment in a HPE OmniStack federation does not exceed the vibration and shock
limit specifications for a fully-configured server.

Agency compliance

An HPE SimpliVity 380 server, when configured for deployment in an HPE OmniStack federation, meets the same
compliance standards as a standard HPE server.

Component upgrades

If you need to upgrade the server components, contact Customer Support (http://www.hpe.com/support/
hpesc) .

WARNING:

Never install additional options other than those approved for installation by Customer Support (http://
www.hpe.com/support/hpesc). Doing so will void your warranty and might cause serious server instability

and potential data loss.

Firmware revisions

HPE OmniStack software requires that each supported platform is running a specific firmware revision.

To avoid compatibility issues, contact Customer Support (http://www.hpe.com/support/hpesc) before making
any firmware changes.

NOTE:

If your server, or any management software, has automatic software updates enabled, disable this feature to
avoid installing unsupported firmware revisions.

Chapter 1: Component identification 9

Chapter 2: Install the server components

This section contains the following topics:

• Electrostatic discharge

• Shipping carton contents

• Components not supplied in the shipping carton

• Rack requirements

• Rack installation guidelines

• Install the server in a rack

• Connect the power cables

• Connect the network cables

• Organize the cables

• Power up the server

To install the server components, you must unpack all components, install the server in a rack, connect the power
and network cables, and power on the system.

Electrostatic discharge

You must protect sensitive components from electrostatic discharge (ESD).

To protect components from ESD:

• Ensure the component is fully grounded at all times to prevent damage from electrostatic discharge.

• When not installed in a rack, store server components in the original packaging or place on a sturdy surface
that is protected from electrostatic discharge.

• When handling server components, always use the electrostatic wrist strap provided or a similar form of ESD
protection.

Shipping carton contents

The shipping carton contains standard items and other items based on your configuration.

Part Description

Server Provides processing power and storage capacity.

Power cords • Two standard power cords.

• Two IEC C13/C14 (PDU) cords.

Rack-mounting hardware (optional) Contains the left and the right rails and detailed installation

documentation.

Cable Management Arm (CMA) kit (optional) Contains the CMA assembly and installation documentation.

Chapter 2: Install the server components 10

Part Description

Printed documentation • Hardware Installation Quick Start

• Configuration and Deployment Quick Start

• Product Information Guide (safety and regulatory notices)

• End User License Agreement

Components not supplied in the shipping carton

Your network environment might require additional components not supplied in the shipping carton.

Component Description Application

Rack 19 inch (48.3 cm), four-post, toolless

rack.

1 GbE data cables Two Category 5E or Category 6

cables with RJ45 connectors.

An optional third cable is required to
use the IPMI port for remote console
access.

10 GbE data cables Two SFP+ Direct Attach cables

or Cat 5e/6 cables depending on
FlexLOM selection.

Redundant network switches Required number of switches. Connects devices to a network. The

Redundant Uninterruptible Power
Supply (UPS)

Required number of UPS devices. Provides temporary power to the

Provides easy access to the server
components in your computing
environment.

Connects the 1 Gb network
interfaces on each server to a 1
Gb switch. This is required only
if you are connecting the 1 Gb
network interfaces on each server
to a switch, such as in a direct
connected or switch-connected
network configuration, for example.

Connects the 10 Gb interfaces on
one server to a 10 Gb switch.

number of switches depends on
your network configuration.

server in the event of a complete
power outage.

Rack requirements

Each server ships with rack-mounting hardware. The sliding rails allow you to fully extend the system out of the
rack for service.

Caution:

See the Rack Installation Instructions supplied with the rack mount kit for safety and installation
instructions.

The racks you use for each server must meet these requirements:

• The sliding rails support tool-free mounting in 19-inch, EIA-310-E compliant square-hole, 4-post racks, and
also support tooled mounting in threaded 4-post racks.

Chapter 2: Install the server components 11

• Each server is 2U. Ensure the rack has sufficient space for all systems.

• For full power redundancy across all servers, you need a rack with two power distribution units (PDU) feeding
separate outlet strips, with sufficient vacant outlets on each strip.

• Ensure the rack is installed and stabilized or bayed according to the manufacturer's instructions.

WARNING:

When servicing a server in a rack, extend only one server at a time to prevent the rack from tipping.

Rack installation guidelines

There are guidelines to help you successfully install each server in a rack.

• Follow all safety guidelines stated in the documentation that came with the rack, particularly when installing
components into the locations at the top of the rack.

• Ensure the rack meets the requirements.

• Install the servers in the same rack when possible.

• Install the servers in a rack starting from the bottom of the rack.

• Always install the servers in a horizontal position, or you void your warranty and support contract.

Install the server in a rack

Before you begin

• You have read the safety instructions in the Product Information Guide supplied with your server.

• You have read the Rack Installation Instructions, included in the rack mount kit in the shipping carton, for
installing the left and right rails in the rack. The rack mount kit instructions also explain how to stabilize the
rack, install devices, and configure power distribution.

Procedure overview

You install the rails and, optionally, the Cable Management Arm (CMA), which are included in the shipping carton
with installation instructions, at the lowest available U space in the rack. You then work up from the bottom of the
rack to add additional rails. With the rails installed, you can then mount each server into the rails.

Caution:

Two people are required to safely install the server hardware in a rack. The Rack Installation Instructions
included in the rack mount kit box contains important safety and procedural information.

Procedure

1. Install the left and right inner slide rails on the server:

a) Position the keyhole rail cutouts over the lugs on the server sides.

b) Slide the rails toward the rear of the server to lock them in place.

2. Install the slide mounting brackets into the rack: by

a) Align the front lugs in the appropriate rack location.

b) Slide the rear lugs into position from the rear of the rack.

Chapter 2: Install the server components 12

NOTE:

Use the appropriate rack mounting hardware based on whether the rack has square, round, or threaded holes.

The side slide mounting brackets are stamped front left and front right. Ensure that the brackets are positioned
correctly (as viewed from the front of the rack).

3. Align the server slide rails with the side slide mounting brackets and then insert the server into the rack until
the rails lock in place and the server is fully inserted into the rack.

Next steps

You can now connect the power cables to the server.

Connect the power cables

Procedure overview

Each system includes two, hot plug, 800W power supplies (AC), numbered PS1 and PS2, from right to left. You
connect both power supplies to power sources.

For high availability, you connect each power supply to a different circuit. You can also use redundant,
Uninterruptible Power Supply (UPS) systems to protect against a complete power outage.

Procedure

1. Obtain the two power cables from the shipping carton.

2. Connect the power cables to power supply units on each system.

3. Connect the other end of each power cable to a power source, preferably on different circuits.

4. Use the cable strain relief on each power supply to secure the power cable and prevent an accidental

disconnection.

Connect the network cables

Procedure overview

The HPE SimpliVity 380 server provides 10 Gb and 1 Gb network interfaces for the HPE SimpliVity 380 Storage
and Management network traffic.

You can access the following network interfaces at the back of the server:

• 2-port 10 Gb interface (callout 1) used for HPE OmniStack Federation and Storage networks.

• Embedded 4-port 1 Gb interface (callout 2). You use ports 1 and 2 for the Management network. Ports 3 and 4
are available for guest virtual machine use.

Chapter 2: Install the server components 13

Procedure

1. Connect the cables according to the guidelines for the HPE SimpliVity 380 networks only.

2. Ensure that no other network interfaces, such as optional 10 Gb interfaces, are connected to your network

before deploying the server to a federation.

Connect the optional network interfaces after deployment.

Caution:

If the optional interfaces are connected when you deploy the server, the ports for the Federation network
might not be configured correctly. For help with resolving this error, contact Customer Support (http://

www.hpe.com/support/hpesc).

Federation networks

There are minimum recommended network configurations for setting up a properly functioning federation.

NOTE:

A network configuration is a complex and integral part of any networked storage solution. This topic does not
attempt to describe all possible network configurations.

• A federation uses the following three networks, which you can separate physically or by using VLANs:

Storage network 10 GbE network used for storage data traffic. You connect the 10 GbE

network interfaces on each server in a federation datacenter or cluster
to a switch. Optionally, you can connect the 10 GbE interfaces from one
server in a federation datacenter or cluster to the 10 GbE interfaces on
another server in the same federation datacenter or cluster to create a
direct-connected configuration.

Federation network 10 GbE network used for communication between Virtual Controllers in a

Management network 1 GbE or 10 GbE network used for federation management. This network

Organize the cables

Procedure overview

federation datacenter or cluster, and does not route to remote datacenters
or clusters. No guest virtual machines use this network. This network
requires a port group on the same network as the Storage network.

must be accessible by the Hypervisor Management System and CLI users.
If you are using a VLAN, ensure that the IP address of the Virtual Controller
and the IP address of the hypervisor host can access each other.

Chapter 2: Install the server components 14

Use the cable management arm (CMA) to organize the power and network cables.

NOTE:

Make sure you have sufficient slack in the cables to fully extend the server from the rack until the rails are safely
locked in the extended position.

Procedure

1. Insert the outer CMA brackets on the interior sides of both rack flanges.

2. Gather the cables on each side of the server into bundles.

3. Thread the hook and loop straps through the tooled slots on the outer CMA brackets on each side of the

server and secure the cable bundles.

For more information, see the Cable Management Arm Installation Instructions supplied in the cable
management kit.

Power up the server

Procedure overview

Procedure

1. Go to the front of the system.

2. Press the Power On/Standby button (callout 1) to power up the server.

3. Watch the health indicator (callout 2) on the front panel to make sure it changes from flashing green to steady

green.

Chapter 2: Install the server components 15

NOTE:

If an error occurs during server start-up, contact Customer Support (http://www.hpe.com/support/hpesc).

Chapter 2: Install the server components 16

Chapter 3: Configure the iLO port for remote
management

This section contains the following topics:

• Configure the iLO port to access the iLO remote console

• Connect to iLO and launch the Integrated Remote Console (IRC)

Configure the iLO port to access the iLO remote console

Before you begin

• Your environment meets the requirements for configuring iLO (Integrated Lights-Out) for out-of-band web­based management.

• You have the following information and items:

◦ A Windows client laptop computer with a Web browser. You can use a MAC or Linux OS; however, this

procedure describes Windows.

◦ An Ethernet cable to connect between the laptop and the iLO port on the server.

◦ An IP address. The address can be static or assigned by DHCP.

◦ A static address for the gateway, subnet mask, and, optionally, up to two DNS servers, which can be static

or assigned by DHCP.

NOTE:

If you prefer to configure iLO at a later time, you can skip this task and deploy the server using Deployment
Manager. See the HPE OmniStack for vSphere Deployment Guide for deployment instructions.

Procedure overview

You configure the iLO port to access the iLO console through a web browser. The iLO console provides out-of­band remote server management and access to advanced management options. Your configuration steps may
include configuring IPv4, modifying the default static IP address, enabling DHCP, or changing the default user
name and password.

The server is pre-configured with a default, static IP address to access iLO (192.168.0.120). The iLO
default user name and password are found on the label attached to the top of the chassis. The user name is
Administrator and the password is an eight-character alphanumeric string.

Procedure

1. Connect an Ethernet cable from the Ethernet port on the laptop to the iLO Ethernet port on the rear of the

server.

2. If necessary, change the IPv4 address of the Ethernet port on your Windows laptop:

a) Open Network and Sharing Center in the Control Panel and click Change adapter settings.

Chapter 3: Configure the iLO port for remote management 17

b) Locate the icon for the Ethernet adapter, right-click it, and then select Properties. This is typically a Local

Area Connection.

c) Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

d) Record the current settings on the General tab so that you can restore them later.

e) Check the button labeled Use the following IP address.

f) Enter an IP address in the range 192.168.0.[0-255], excluding 192.168.0.120.

g) Enter a subnet mask of 255.255.0.0.

h) Close the dialogs and exit from Network and Sharing Center.

3. Enter the default iLO IP address to access the server:

http://192.168.0.120

4. Use the default user name and password found on the label attached to the top of the chassis to log in.

5. If prompted to do so, change the default iLO password according to your site-specific security requirements.

6. Select Network > iLO Dedicated Network Port or Network > Shared Network Port.

7. Select the IPv4 tab.

8. On the IPv4 tab, enable DHCP or specify a static IP address, subnet mask, default gateway, and so on

based on your network environment.

9. Click Submit to save the network settings.

10. Connect the iLO port to a switch in the rack.

Connect to iLO and launch the Integrated Remote Console
(IRC)

Before you begin

Ensure you have configured the iLO port.

Procedure overview

You connect to iLO through a web browser to launch the Java Integrated Remote Console (Java IRC), which you
use to manage each HPE SimpliVity 380 server remotely. You can also configure server settings.

NOTE:

The Remote Console is compatible with different browsers and versions of Java. If you see errors while launching
or using the Remote Console, you might need to try a different browser or Java version. iLO also provides a .NET
IRC and an HPE iLO Mobile application for remote access.

Procedure

1. Log in to any computer that can access the IP address for the iLO web interface.

2. Enter the iLO IP address into your browser.

For example: http://192.168.0.120

Chapter 3: Configure the iLO port for remote management 18

3. If you haven't changed the default settings, use the default user name and password found on the label

attached to the top of the chassis to log in. If you have changed the default settings, use the user name and
password you configured.

4. Select Remote Console > Remote Console.

5. Click the appropriate launch link for your system.

Chapter 3: Configure the iLO port for remote management 19

Chapter 4: Server troubleshooting

This section contains the following topics:

• Diagnostic indicators

• Drive monitoring

• Power supply monitoring

• Accelerator card monitoring

• Network interface monitoring

You can use the diagnostic indicators and LEDs to identify problems with the server hardware. For assistance
with resolving hardware problems, such as a component failing, contact Customer Support (http://

www.hpe.com/support/hpesc).

Diagnostic indicators

The right side of the front panel on an HPE SimpliVity 380 server provides diagnostic LEDs that indicate when
the server is functioning properly and when a hardware-related error occurs. The indicators can help you correct
problems before they affect service levels.

Callout Function LED State

1 Power

Off No power is present.

Steady green The server powered up

Flashing green Performing power up sequence

Solid amber System in standby mode

Chapter 4: Server troubleshooting 20

Callout Function LED State

2 Health LED

3 NIC status LED

4 UID button

Solid green Normal operation

Flashing green ILO is rebooting

Flashing amber System degraded

Flashing red System critical

Solid green Linked to network

Flashing green Network active

Off No network activity

Solid blue Activated

Flashing blue One flash per second: Remote management or firmware

upgrade in progress

Four flashes per second: ILO manual reboot initiated

Eight flashes per second: ILO manual reboot in progress

Off Deactivated

Drive monitoring

The LEDs on the front of each drive indicate when a drive has failed or is failing. If a drive fails, contact Customer
Support (http://www.hpe.com/support/hpesc) to obtain a replacement drive of the same type, size, and speed.

The drives in the front panel store user and federation data and are protected by RAID. A Medium, All Flash or a
Large, All Flash model can tolerate up to two solid state drive (SSD) failures simultaneously without data loss. A
Small, All Flash model can tolerate one SSD failure without data loss.

Chapter 4: Server troubleshooting 21

Callout Function LED State

Solid white Drive is online and is part of a logical drive.1 Drive

Removal

Off Drive is offline or is not part of a logical drive.

2 Drive status

Solid green The drive is online, but may or may not be part of a logical drive.

Flashing

The drive is rebuilding.

green

Solid amber The drive failed.

Off The drive is removed from the chassis.

Rotating

The drive is active.3 Activity ring

green

Off The drive is not active.

4 Locate Solid blue The drive generated an alarm.

Chapter 4: Server troubleshooting 22

Table 1: Drive state events and alarms

Firmware state Tree view Event example Alarm

Failed Failed

Physical drive S0SDNEABC01131
at slot:1 health state has changed
from Healthy to Failed.

Drive Set 0 in the SSD Array can
tolerate the loss of 0 more drive(s)
before the OmniCube fails.

Missing Missing Physical drive at slot:9 is missing.

Drive Set 0 in the SSD Array can
tolerate the loss of 1 more drive(s)
before the HPE OmniStack host
fails.

Offline Offline

Physical drive S0SDNEABC01153
at slot:0 health state has changed
from Healthy to Offline.

Drive Set 0 in the SSD Array can
tolerate the loss of 0 more drive(s)
before the HPE OmniStack host
fails.

PredictiveFailure Healthy Physical drive S0SDNEABC01131

at slot:1 has experienced a high
number of predictive failures.
Replace it as soon as possible.

HPE SimpliVity 380 Physical
Drive Health State Error

HPE SimpliVity 380 SSD Array
Critical

HPE SimpliVity 380 SSD Array
Warning

HPE SimpliVity 380 Physical
Drive Health State Error

HPE SimpliVity 380 SSD Array
Critical

HPE SimpliVity 380 Physical
Drive Predictive Failure

Rebuild Rebuilding

(with a percent
complete)

Physical drive S0SDNEABC01153
at slot:0 health state has changed
from Offline to Rebuilding.

The SSD array currently has 1
drive(s) rebuilding.

Unconfigured, bad Failed

Physical drive S0SDNEABC01131
at slot:1 health state has changed
from Healthy to Failed.

Drive Set 0 in the SSD Array can
tolerate the loss of 0 more drive(s)
before the HPE OmniStack host
fails.

Unconfigured, good Unconfigured Physical drive S0SDNEABC01131

at slot:1 has a foreign
configuration.

Chapter 4: Server troubleshooting 23

HPE SimpliVity 380 SSD Array ­Rebuilding the maximum number
of drives

HPE SimpliVity 380 SSD Array
Critical

HPE SimpliVity 380 Physical
Drive Health State Error

HPE SimpliVity 380 SSD Array
Critical

HPE SimpliVity 380 Physical
Drive Health State Error

Firmware state Tree view Event example Alarm

Physical drive S0SDNEABC01131
at slot:1 health state has changed
from Healthy to Unconfigured.

Drive Set 0 in the SSD Array can
tolerate the loss of 0 more drive(s)
before the HPE OmniStack host
fails.

HPE SimpliVity 380 Physical
Drive Foreign Configuration

HPE SimpliVity 380 SSD Array
Critical

Front drive numbering

The front drive bays are numbered for identification purposes.

The drive numbering sequence, which is reported by the hypervisor manager or HPE OmniStack CLI commands,
enables you to identify a specific drive for troubleshooting. For information on the CLI commands, see the HPE
OmniStack for vSphere Command Reference Guide.

Bays without a drive contain a filler and cannot be used to install additional drives.

Drive type Small, All Flash Medium, All Flash Large, All Flash

Data SSD Bay 1: slots 1-5 Bay 1: slots 1-8

Bay 2: slot 1

Boot SSD Rear Rear Rear

Bay 1: slots 1-8

Bay 2: slots 1-4

Power supply monitoring

The LED on the front of each power supply indicates the status of the power supply and when there is a problem,
such as a failed power supply. You can also view power supply status in your hypervisor manager. If a power
supply fails, contact Customer Support (http://www.hpe.com/support/hpesc) for a replacement of the same
type and wattage.

Chapter 4: Server troubleshooting 24

Each power supply has a status LED that indicates whether power is present or whether a power fault has
occurred. The status LED is located to the left of the red latch lever.

LED State Description

Off System off or power supply failed

Normal operation

Steady green

Accelerator card monitoring

The LEDs on an Accelerator card indicate when there is a problem with the card. If an Accelerator card fails,
contact Customer Support to have it replaced.

An Accelerator card has two LEDs:

• LED 1 solid green or yellow or flashes green or yellow.

• LED 2 solid green or red or flashes green or red.

Server state LED 1 LED 2 Description

Off Off

Off Solid red

PCIe 12 V power is not present.Power up

Configuration Programmable Logic Device
(CPLD) detected power failure or CPLD is
not configured.

Chapter 4: Server troubleshooting 25

Server state LED 1 LED 2 Description

Field Programmable Gate Array (FPGA)

Off Flashing red (1 on,

1 off)

Off Solid green

Off Flashing red

(2 on, 2 off)

configuration error detected or configuration
failed.

FPGA configuration is complete.

Firmware is not responding to health check.

POST

State save

State restore

Upgrade

HostCtrl

Flashing yellow

Solid yellow

Solid green Solid green

Solid yellow

Flashing yellow

Flashing green Flashing green

Flashing yellow

Solid green

Solid red

Flashing green

Flashing green

Flashing red

Power-on self test (POST) is executing.

POST failed.

Normal operation (passed POST).

NVRAM state save is in progress.

NVRAM state restore is in progress.

Firmware upgrade is in progress.

Not in service. Contact Customer Support
(http://www.hpe.com/support/hpesc) for a
replacement.

Accelerator card not detected

If the server is unable to detect or communicate with an Accelerator card after you power on the server or perform
a server firmware upgrade, you see error conditions.

LED number Initial state Error state (Host Ctrl)

Off

2

Off

A firmware load error on the Accelerator card might have caused the problem. You can try to correct this problem:

After power up After software upgrade1

Solid green Off

Solid yellow Flashing yellow

Chapter 4: Server troubleshooting 26

1. Shut down the server.

2. Wait three minutes for the server to fully shutdown.

3. Restart the server.

This prompts the Accelerator card to revert to its backup firmware.

Revert an Accelerator card to its backup firmware

Procedure overview

A firmware load failure on the Accelerator card can prevent the card from communicating with the HPE
OmniStack server. You can try to correct this problem by reverting to the backup firmware. Shutting down the
server, waiting 3 minutes for the server to fully shutdown, and then restarting the server, prompts the Accelerator
card to fail and use its backup firmware. If both LEDs on the Accelerator card are not solid green or the server
fails to return to normal operation, contact Customer Support (http://www.hpe.com/support/hpesc).

Procedure

1. In your hypervisor management interface, locate the HPE OmniStack host with the problem Accelerator card.

2. Shut down and power off the server as explained in the HPE OmniStack for vSphere Administration Guide.

3. Wait three minutes until both LEDs are not illuminated, which indicates that the capacitors on the Accelerator

card have fully discharged.

4. Power up the server.

5. Wait for the server to fully boot.

6. Verify that both LEDs on the Accelerator card are solid green.

7. Verify that there are no error conditions reported for the host in the hypervisor management interface.

Network interface monitoring

An HPE SimpliVity 380 server provides six network interfaces used for network communication and optional guest
VM networks.

Callout Type Port ID Network

1 10 Gb 1 and 2 (numbered

from right to left)

HPE OmniStack Storage, Federation, and, optionally,
Management

2 1 Gb 1 and 2 (numbered

left to right)

HPE OmniStack Management

Chapter 4: Server troubleshooting 27

Callout Type Port ID Network

3 and 4 Guest VM data (optional)

NOTE:

For minimum configurations, you can use only the 10 Gb interfaces to provide a single redundant path for all
three networks: Storage, Federation, and Management. However, you must use VLANs to separate the networks
as described in the HPE OmniStack for vSphere Client Administrator Guide.

Interface LED State

No network activity10 Gb Activity

Off

Connection active

Flashing green

No network activity10 Gb Link

Off

Link connection active

Solid green

Off

Solid green

Off

Solid green

No link detected (cable disconnected)1 Gb Activity

Connection active

No link detected (cable disconnected)1 Gb Link

Link connection active

Chapter 4: Server troubleshooting 28

Chapter 5: Drive maintenance

This section contains the following topics:

• Drive maintenance guidelines

• Remove a drive

• Install a drive

If a disk drive fails, replace it as soon as possible to avoid data loss.

Drive maintenance guidelines

• You can replace a single failed or failing drive without disrupting operations.

• Do not remove a drive until you are ready to replace it.

• Replace drives only with drives of the same size, speed, and type. For information on supported replacement
drives and the required firmware revision, contact Customer Support (http://www.hpe.com/support/hpesc).

• Store drives properly. Store replacement drives in the packaging in which they were shipped. Do not stack
drives or place anything on top of a drive.

• Protect drives from electrostatic discharge. Wear an electrostatic wrist strap when handling a drive, unless it is
protected from electrostatic discharge.

• Handle drives carefully. Hold a drive only by the plastic part of the carrier or the handle. Do not drop or jolt a
drive or force a drive into a drive slot.

• Do not leave a drive slot empty. Each drive slot must contain a drive or a blank carrier. Operating the server
with an empty drive slot voids your warranty and support contract.

• Do not remove a drive from its carrier unless instructed by Customer Support (http://www.hpe.com/
support/hpesc).

• Keep shipping material. Return a failed drive to Customer Support (http://www.hpe.com/support/hpesc)
in the packaging in which the replacement drive was shipped. Shipping drives in unauthorized packaging may
void your warranty.

Drive replacement requires a RAID rebuild, which might take some time to complete on a server that contains
many GB or TB of data. The rebuild might proceed faster if you complete these tasks:

• Quiesce I/O or do the replacement operation at a time when I/O is minimal.

• Shut down VMs.

• Migrate VMs to an alternate host.

NOTE:

You can use the LEDs to monitor the RAID rebuild status.

For more information about how to complete the tasks, see the Hewlett Packard Enterprise HPE OmniStack
Administrator Guide.

Remove a drive

Before you begin

You have completed these tasks:

Chapter 5: Drive maintenance 29

• Obtained a replacement drive of the same type, speed, and capacity of the drive you are removing.

• Read the guidelines for maintaining disk drives.

• Read the guidelines for protecting components from electrostatic discharge (ESD).

Procedure overview

You remove a solid state drive (SSD) that has failed, or is failing, to replace it with a new drive. Replace a problem
drive as soon as possible.

• Do not leave a drive slot empty. Do not remove a failed drive unless you have a replacement drive or blank
carrier ready to install.

• If the server (host) is in a federation, using incompatible drives might cause your federation to function
incorrectly. Also, performance might be degraded while a drive is defective or missing.

Procedure

1. Examine the drive LEDs to identify the failed drive.

2. Press the red release latch at the bottom of the drive to release the drive handle.

3. Pull the handle outward to disengage the drive from the slot.

4. Grasp the edge of the plastic drive carrier and then slowly remove the drive from the slot.

5. Place the drive on a surface that is protected from electrostatic discharge.

6. Install the replacement drive or a drive filler.

Install a drive

Before you begin

You have completed these tasks:

• Removed the failed drive from the server.

• Obtained a replacement drive of the same type, speed, and capacity of the drive you are removing.

• Read the guidelines for maintaining disk drives.

• Read the guidelines for protecting components from electrostatic discharge.

• Verified that no backup operations are running.

Procedure overview

You install a drive to replace a failed, or failing, solid state drive (SSD). The replacement drive must be of the
same type, speed, and capacity of the drive you are replacing. You can also install a filler panel, since the drive
bay cannot be empty after the failed drive is removed.

• Do not leave a drive slot empty. Do not remove a failed drive unless you have a replacement drive or blank
carrier ready to install.

• If the server (host) is in a federation, using incompatible drives might cause your federation to function
incorrectly. Also, performance might be degraded while a drive is defective or missing.

Procedure

1. Carefully remove the replacement drive, or filler panel, from its packaging.

Chapter 5: Drive maintenance 30

2. Hold the drive by the edge of the plastic drive carrier.

3. Press the red release latch to release the drive handle.

4. Rotate the handle outward.

5. Align the drive with the guide rails in the drive bay.

6. Gently push the drive into the bay until you feel resistance.

7. Simultaneously rotate the handle downward and press the drive completely into the slot.

8. Examine the LEDs and event messages to ensure the disk drive is operational.

Chapter 5: Drive maintenance 31

Chapter 6: Power supply maintenance

This section contains the following topics:

• Power supply maintenance guidelines

• Remove a power supply

• Install a power supply

Each server has two hot plug power supplies. If a power supply fails, replace it as soon as possible.

Power supply maintenance guidelines

Follow these guidelines for maintaining power supplies:

• You can replace a power supply without disrupting operations if an alternate, functioning power supply is
installed and connected to power.

• For proper cooling, do not leave a power supply slot open. Do not remove a power supply until you are ready
to replace it.

• A server can operate with only one functioning power supply. However, replace a failed or failing power supply
as soon as possible.

• Replace a power supply only with a power supply of the same type and wattage. Contact Customer Support

(http://www.hpe.com/support/hpesc) for replacement power supplies.

Remove a power supply

Before you begin

You have completed these tasks:

• Obtained a replacement power supply of the same type and wattage.

• Read the guidelines for maintaining power supplies.

• Read the guidelines for protecting components from electrostatic discharge.

Procedure overview

You replace a failed, or failing, power supply as soon as possible.

WARNING:

Do not leave a power supply slot empty. Do not remove a failed power supply unless you have a
replacement power supply that is ready to install.

Procedure

1. Identify the failed power supply.

2. Power down the server.

3. Disconnect the power cable from the power source and the power supply.

4. Push the red locking handle to the left and then gently pull the power supply handle to remove the power

supply from the slot.

Chapter 6: Power supply maintenance 32

Install a power supply

Before you begin

You have completed these tasks:

• Obtained a replacement power supply of the same type and wattage.

• Removed the failed power supply from the server.

• Read the guidelines for maintaining power supplies.

• Read the guidelines for protecting components from electrostatic discharge.

Procedure overview

You install a power supply, or filler panel, to replace a failed or failing power supply.

Procedure

1. Carefully remove the replacement power supply from its packaging.

2. Slide the power supply into the empty bay until the red latch engages.

3. Ensure that the power supply is fully inserted and locked in place by the red, spring-loaded clip.

4. Connect and secure the power cable to the new power supply and to the power source.

5. Ensure that the power cables are fully inserted at both ends.

6. Power up the server.

7. Examine the LEDs and event messages to ensure the power supply is operational.

Chapter 6: Power supply maintenance 33

Chapter 7: Network cabling options

This section contains the following topics:

• 10 Gb-only network configuration

• Direct-connected network configuration

• Switch-connected network configuration

There are different options for cabling the 10 GbE and 1 GbE interfaces used for the HPE OmniStackStorage,
Federation, and Management networks. You select the configuration that best meets the needs of your
environment.

10 Gb-only network configuration

The minimum network configuration for a federation with two HPE SimpliVity 380 servers uses redundant 10 GbE
connections to two 10 GbE switches. It uses VLANs to separate the HPE OmniStack Storage, Federation, and
Management networks. This configuration does not use the 1 GbE ports for the management network.

The following figure shows a sample configuration with rear boot drives. On your model, additional cards may
have been added to the secondary PCIe riser.

Chapter 7: Network cabling options 34

Configuration guidelines for each server:

• Connect the 10 GbE FlexLOM ports to different 10 GbE switches.

• Use VLANs on each switch according to the network separation rules specified in the HPE OmniStack for
vSphere Client Administrator Guide.

Direct-connected network configuration

A direct-connected network configuration for a federation with two HPE SimpliVity 380 servers uses the 10 GbE
connections for the HPE OmniStack Storage and Federation networks. Redundant 1 GbE connections to 1 GbE
switches provide the Management network.

The following figure shows a sample configuration with rear boot drives. On your model, additional PCIe cards
may be installed in the secondary PCIe riser.

NOTE:

You cannot use direct connections for the 10 GbE ports if you have three or more systems in a datacenter.

Configuration guidelines for each server:

Chapter 7: Network cabling options 35

• Directly connect the 10 GbE network interfaces.

• Connect the 1 GbE network interfaces to different 1 GbE switches.

Switch-connected network configuration

The switch-connected network configuration for a federation with two HPE SimpliVity 380 servers uses redundant
connections to 10 GbE switches for the HPE OmniStack Storage and Federation networks. It uses redundant 1
GbE connections to 1 GbE switches for the Management network.

The following figure shows a sample configuration with rear boot drives. On your model, additional PCIe cards
may be installed in the secondary riser.

Chapter 7: Network cabling options 36

Configuration guidelines for each server:

• Connect the 10 GbE network interfaces to different 10 GbE switches.

• Connect the 1 GbE network interfaces to different 1 GbE switches.

Chapter 7: Network cabling options 37

Appendix A: Support and other resources

This section contains the following topics:

• Support and other resources

• HPE SimpliVity terminology

• Documentation feedback

Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

http://www.hpe.com/assistance

• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:

http://www.hpe.com/support/hpesc

Information to collect

• Technical support registration number (if applicable)

• Product name, model or version, and serial number

• Operating system name and version

• Firmware version

• Error messages

• Product-specific reports and logs

• Add-on products or components

• Third-party products or components

Accessing updates

• Some software products provide a mechanism for accessing software updates through the product interface.
Review your product documentation to identify the recommended software update method.

• To download product updates:

◦ Hewlett Packard Enterprise Support Center

http://www.hpe.com/support/hpesc

◦ Hewlett Packard Enterprise Support Center: Software downloads

http://www.hpe.com/support/downloads

◦ Software Depot

http://www.hpe.com/support/softwaredepot

• To subscribe to eNewsletters and alerts:

http://www.hpe.com/support/e-updates

Appendix A: Support and other resources 38

• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the
Hewlett Packard Enterprise Support Center page titled "More Information on Access to Support Materials":

http://www.hpe.com/support/AccessToSupportMaterials

NOTE:

Access to some updates might require product entitlement when accessed through the Hewlett Packard
Enterprise Support Center. You must have an HP Passport set up with relevant entitlements.

Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part
needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts
do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a
repair can be accomplished by CSR.

For more information about CSR, contact your local service provider or go to the CSR website:

http://www.hpe.com/support/selfrepair

Remote support

Remote support is available with supported devices as part of your warranty or contractual support agreement.
It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to
Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service
level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.

If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care information

HPE Get Connected http://www.hpe.com/services/getconnected

HPE Proactive Care services http://www.hpe.com/services/proactivecare

HPE Proactive Care service:
Supported products list

HPE Proactive Care advanced
service: Supported products
list

Proactive Care customer information

Proactive Care central http://www.hpe.com/services/proactivecarecentral

Proactive Care service
activation

http://www.hpe.com/services/proactivecaresupportedproducts

http://www.hpe.com/services/proactivecareadvancedsupportedproducts

http://www.hpe.com/services/proactivecarecentralgetstarted

Warranty information

To view the warranty for your product, see the Safety and Compliance Information for Server, Storage, Power,
Networking, and Rack Products document, available at the Hewlett Packard Enterprise Support Center:

http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Appendix A: Support and other resources 39

Additional warranty information

HPE ProLiant and x86 Servers
and Options

HPE Enterprise Servers http://www.hpe.com/support/EnterpriseServers-Warranties

HPE Storage Products http://www.hpe.com/support/Storage-Warranties

HPE Networking Products http://www.hpe.com/support/Networking-Warranties

http://www.hpe.com/support/ProLiantServers-Warranties

Regulatory information

To view the regulatory information for your product, view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:

http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional regulatory information

Hewlett Packard Enterprise is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this product can be
found at:

http://www.hpe.com/info/reach

For Hewlett Packard Enterprise product environmental and safety information and compliance data, including
RoHS and REACH, see:

http://www.hpe.com/info/ecodata

For Hewlett Packard Enterprise environmental information, including company programs, product recycling, and
energy efficiency, see:

http://www.hpe.com/info/environment

HPE SimpliVity terminology

The following table contains HPE SimpliVity terms and definitions.

Term Definition

Accelerator A custom PCI card that provides non-volatile memory, accelerated compression, and

cryptographic hashing. The Accelerator card communicates with the HPE OmniStack
software.

Arbiter HPE OmniStack software that runs on the computer hosting the hypervisor

management server or a different Windows computer that the HPE OmniStack hosts
can access. It is required in every federation. The Arbiter provides the tie-breaking
vote when a cluster contains an even number of HPE OmniStack hosts. For example,
if a cluster contains two HPE OmniStack hosts and one of those HPE OmniStack
hosts loses connectivity with the cluster, the Arbiter acts as the tie breaker. (Note
that an Arbiter must not run on any host within a cluster for which it is acting as a tie
breaker.)

cluster A collection of HPE OmniStack hosts that share resources and provide high

availability and load-balancing services.

Appendix A: Support and other resources 40

Term Definition

datastore A container for virtual machine files, including compute and storage resources. For

more information, refer to your hypervisor documentation.

failure domain {internal} A collection of HPE OmniStack hosts that serve as potential high availability failover

targets for each other for purposes of high availability and disaster recovery.

federation A collection of HPE OmniStack hosts managed in a single globally-unified

management domain.

guest operating system The operating system that runs inside a virtual machine.

host A generic term referring to either an HPE OmniStack host or a standard host.

HPE OmniStack host A host (server) containing an Accelerator card that communicates with the HPE

OmniStack software and some supported virtualization software. An OmniStack host
uses a dedicated virtual machine called the Virtual Controller, which runs the HPE
OmniStack software.

HPE OmniStack
software

OmniCube host See HPE OmniStack host.

Virtual Controller A virtual machine dedicated to the HPE OmniStack host that runs the HPE

virtual machine

(VM)

The software running on the Virtual Controller.

OmniStack software.

A virtual computer environment that runs a guest operating system and associated
application software. Multiple virtual machines can operate concurrently on the same
physical host machine.

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(mailto:[e-mail]). When submitting your feedback, include the document title, part number,
edition, and publication date located on the front cover of the document. For online help content, include the
product name, product version, help edition, and publication date located on the legal notices page.

Appendix A: Support and other resources 41