Hardware Reference Guide
HP Point of Sale System rp5000
Document Part Number: 337853-002
June 2005
This guide provides basic information for upgrading this computer
model.
© Copyright 2003–2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Windows is a trademark of Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard
Company.
WARNING: Text set off in this manner indicates that failure to follow
Å
directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
Ä
directions could result in damage to equipment or loss of information.
Hardware Reference Guide
HP Point of Sale System rp5000
First Edition August 2003
Second Edition June 2005
Document Part Number: 337853-002
Contents
1 Product Features
Standard Configuration Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Windows Logo Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Removing the Serial Port Cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Serial Number and Product Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
2 Hardware Upgrades
Serviceability Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Removing the Computer Access Panel and Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . 2–2
Installing Additional Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
DDR1-SDRAM DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Removing the Expansion Card Cage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Removing the HP USB+Power Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Installing Additional Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
Locating Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Removing an Optical Drive or Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Installing an Optional Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Upgrading the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Hardware Reference Guide www.hp.com iii
Contents
A Specifications
B Powered Serial Port Configuration
C Hard Drive Installation Guidelines
Using the Cable-Select Feature with Ultra ATA Devices. . . . . . . . . . . . . . . . . . . . . . . C–1
Guidelines for Installing Ultra ATA Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
D Battery Replacement
E Security Lock Provisions
Installing a Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1
F Electrostatic Discharge
Preventing Electrostatic Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1
Grounding Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1
G Routine Computer Care and Shipping Preparation
Routine Computer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–1
Optical Drive Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–2
Shipping Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G–3
Index
iv www.hp.com Hardware Reference Guide
Product Features
Standard Configuration Features
The HP Point of Sale System rp5000 features may vary depending on
the model. For a complete listing of the hardware and software
installed in the computer, run the Diagnostics for Windows® utility.
Instructions for using this utility are provided in the Troubleshooting
Guide on the Documentation CD.
1
HP Point of Sale System rp5000
Hardware Reference Guide www.hp.com 1-1
Product Features
Front Panel Components
Drive configuration may vary by model.
Front Panel Components
1 Diskette Drive Activity Light (optional) 6 Power On Light
2 Diskette Drive (optional) 7 Power Button
3 Diskette Eject Button (optional) 8 Optical Drive Activity Light (optional)
4 Optical Drive (optional, CD-ROM or
DVD-ROM)
5 Hard Drive Activity Light
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9 Optical Drive Eject Button (optional)
Rear Panel Components
Product Features
Rear Panel Components
1 Power Cord Connector 7
2 Voltage Select Switch 8
3
4
5
6
✎
Hardware Reference Guide www.hp.com 1-3
PS/2 Mouse Connector 9
b
PS/2 Keyboard Connector :
a
Universal Serial Bus (USB) ;
o
Serial Connector
m
Arrangement and number of connectors may vary by model.
RJ-45 Network Connector
n
Parallel Connector
l
Monitor Connector
c
USB+Power Connector
o
Audio connector
k
Product Features
Windows Logo Key
Use the Windows Logo key in combination with other keys to
perform certain functions available in the Windows operating system.
Windows Logo Key Functions
Windows Logo Key Displays or hides the Start menu.
Windows Logo Key + d Displays the Desktop.
Windows Logo Key + m Minimizes all open applications.
Shift + Windows Logo Key + m Undoes Minimize All.
Windows Logo Key + e Launches My Computer.
Windows Logo Key + f Launches Find Document.
Windows Logo Key + Ctrl + f Launches Find Computer.
Windows Logo Key + F1 Launches Windows Help.
Windows Logo Key + l Locks the computer if you are connected to a
network domain, or allows you to switch users if you
are not connected to a network domain.
Windows Logo Key + r Launches the Run dialog box.
Windows Logo Key + u Launches the Utility Manager.
Windows Logo Key + Tab Activates the next Taskbar button.
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Removing the Serial Port Cap
The powered serial ports have been protected with a plastic cap. Turn
off the computer and remove the cap before connecting a powered
serial Point of Sale device.
Product Features
Removing the Serial Port Cap
Hardware Reference Guide www.hp.com 1-5
Product Features
Serial Number and Product Number Location
Each computer has a unique serial number and product number that
are located on the top cover of the computer. Keep these numbers
available for use when contacting customer service for assistance.
Serial Number and Product Number Location
1-6 www.hp.com Hardware Reference Guide
Serviceability Features
This computer includes features that make it easy to upgrade and
service. No tools are needed for most of the installation procedures
described in this chapter.
Warnings and Cautions
Before performing upgrades be sure to carefully read all of the
applicable instructions, cautions, and warnings in this guide.
WARNING: To reduce the risk of personal injury from electrical shock
Å
and/or hot surfaces, be sure to disconnect the power cord from the wall
outlet, and allow the internal system components to cool before touching.
WARNING: To reduce the risk of electrical shock, fire, or damage to
Å
the equipment, do not plug telecommunications/telephone connectors
into the network interface controller (NIC) receptacles.
2
Hardware Upgrades
CAUTION: Static electricity can damage the electronic components of
Ä
the computer or optional equipment. Before beginning these procedures,
ensure that you are discharged of static electricity by briefly touching a
grounded metal object. Refer to Appendix F, “Electrostatic Discharge” in
this guide for additional information on preventing electrostatic
discharge.
CAUTION: Before removing the computer access panel ensure that the
Ä
computer is turned off and that the power cord is disconnected from
the electrical outlet.
Hardware Reference Guide www.hp.com 2-1
Hardware Upgrades
Removing the Computer Access Panel and Front Bezel
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and the
computer, and disconnect any external devices.
CAUTION: Before removing the computer access panel, ensure that the
Ä
computer is turned off and that the power cord is disconnected from
the electrical outlet.
3. On the top of the computer, locate the cover latch. Pull up and
hold the latch 1 to release the computer access panel.
4. Slide the computer access panel back 2 about 0.5 inch (1.25 cm),
then lift the access panel up and off the chassis.
Removing the Computer Access Panel
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Hardware Upgrades
5. To remove the front bezel, gently pull up all three tabs 1 on the
top of the bezel, then pull the bezel 2 away from the chassis.
Removing the Front Bezel
To reassemble the computer, reverse the above procedure.
To re-install the front bezel, insert the two bezel bottom tabs, then
✎
rotate the front bezel forward to snap the three tabs on the top of the
bezel in place.
Hardware Reference Guide www.hp.com 2-3
Hardware Upgrades
Installing Additional Memory
The computer comes with double data rate synchronous dynamic
random access memory (DDR1-SDRAM) dual inline memory
modules (DIMMs).
DIMMs
The memory sockets on the system board can be populated with up to
two industry-standard DIMMs. These memory module slots are
populated with at least one preinstalled memory module. To achieve
the maximum memory support, you can populate the system board
with up to 2 GB of memory.
DDR1-SDRAM DIMMs
For proper system operation, if the computer supports unregistered
non-ECC DDR1-SDRAM DIMMs, the DIMMs must be:
■ industry-standard 184-pin
■ 2.5 volt DDR1-SDRAM DIMMs
■ unbuffered PC2100 266 MHz-, PC2700 333 MHz-, or PC3200
400 MHz-compliant
Though a PC3200 400 MHz DIMM can be installed, a memory
✎
frequency of 400MHz is not supported; therefore, the PC3200 DIMM
functions at 266MHz or 333MHz, depending on the frequency of the
processor front side bus.
The DDR1-SDRAM DIMMs must also:
■ support CAS latency 2 or 2.5 (CL = 2 or CL = 2.5)
■ contain the mandatory JEDEC SPD information
In addition, the computer supports:
■ 64 Mbit, 128 Mbit, 256 Mbit, and 512 Mbit non-ECC memory
technology
■ single-sided or double-sided DIMMS (does not support
double-sided X16 DDR1 DIMMS)
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Hardware Upgrades
■ DIMMs constructed with x8 and x16 DDR devices with four
banks; DIMMs constructed with x4 SDRAM are not supported
The system may not boot if you install unsupported DIMMs.
✎
The following processor bus frequencies are required for the system
to run at the supported memory frequencies.
DIMM
PC2100 400 MHz 266 MHz
PC2100 533 MHz 266 MHz
PC2700 400 MHz 266 MHz
PC2700 533 MHz 333 MHz
PC3200 400 MHz 266 MHz
PC3200 533 MHz 333 MHz
If a memory frequency is paired with an unsupported processor bus
frequency, the system will run at the highest supported memory
speed. For example, if a 333 MHz DIMM is paired with a 400 MHz
processor bus, the system will run at 266 MHz, the highest supported
memory speed.
Installing DDR1-SDRAM DIMMs
CAUTION: The memory module sockets have gold metal contacts.
Ä
When upgrading the memory, it is important to use memory modules with
gold metal contacts to prevent corrosion and/or oxidation resulting from
having incompatible metals in contact with each other.
If Processor Bus
Frequency is
Memory Frequency
is
CAUTION: Static electricity can damage the electronic components of
Ä
the computer or optional cards. Before beginning these procedures,
ensure that you are discharged of static electricity by briefly touching a
grounded metal object. Refer to Appendix F, “Electrostatic Discharge” for
more information.
Hardware Reference Guide www.hp.com 2-5
Hardware Upgrades
CAUTION: When handling a memory module, be careful not to touch
Ä
any of the contacts. Doing so may damage the module.
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel and front bezel (see
“Removing the Computer Access Panel and Front Bezel” in this
chapter).
CAUTION: Check the position of all cables and wires before raising or
Ä
lowering the Easy Access drive bay to prevent damage.
4. Rotate the Easy Access drive bay to an upright position.
Rotating the Easy Access Drive Bay
5. Locate the memory module sockets.
WARNING: To reduce risk of personal injury from hot surfaces, allow
Å
the internal system components to cool before touching.
2-6 www.hp.com Hardware Reference Guide
Hardware Upgrades
6. Open both latches of the memory module socket 1, then insert
the memory module into the socket 2.
Installing a DIMM
A memory module can be installed in only one way. Match the notch
✎
on the module with the tab on the memory socket.
7. Push the module down into the socket, ensuring that the module
is fully inserted and properly seated. Make sure the latches are in
the closed position 3.
Hardware Reference Guide www.hp.com 2-7
Hardware Upgrades
8. Repeat steps 6 and 7 for any additional modules that you want to
install.
9. Return the Easy Access drive bay to the down position. Be sure
not to pinch the cables in the chassis when lowering the Easy
Access drive bay.
10. Replace the front bezel and computer access panel.
The computer automatically recognizes the additional memory the
next time you power on the computer.
Removing the Expansion Card Cage
To remove the expansion card cage:
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel (see “Removing the
Computer Access Panel and Front Bezel” in this chapter).
2-8 www.hp.com Hardware Reference Guide
Hardware Upgrades
4. Disconnect all cables attached to the expansion cards.
5. Grasp the expansion card cage by the green labels and pull it
straight up to remove it from the chassis.
Removing the Expansion Card Cage
To replace the expansion card cage, reverse the above procedure.
Ensure that the riser card seats properly into the PCI connector on the
✎
system board when reinstalling the expansion card cage.
Hardware Reference Guide www.hp.com 2-9
Hardware Upgrades
Installing an Expansion Card
The computer has two PCI expansion slots. Each slot can
accommodate an expansion card up to 6.875 inches (17.46 cm)
in length. To install an expansion card:
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel (see “Removing the
Computer Access Panel and Front Bezel” in this chapter).
4. Remove the expansion card cage and identify the slot into which
you want to insert the expansion card (see “Removing the
Expansion Card Cage” in this chapter).
5. Release the slot cover retention latch 1 that secures the PCI slot
covers by rotating the latch outward.
6. Remove the slot cover by sliding it out 2.
Removing the Expansion Slot Cover
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7. Install the expansion card.
Installing an Expansion Card
Hardware Upgrades
8. Rotate the slot cover retention latch back in place to secure the
expansion card.
When you install an expansion card, make sure to line it up with
✎
the corner bracket, then press firmly on the card so that the whole
connector seats properly in the expansion card slot.
9. Replace the expansion card cage.
CAUTION: If you remove an expansion card, you must replace it with a
Ä
new card or cover the open slot (for example, with a metal slot cover) for
proper air circulation to cool internal components during operation.
Hardware Reference Guide www.hp.com 2-11
Hardware Upgrades
Removing the HP USB+Power Card
CAUTION: For the computer to operate properly, an HP USB+Power
Ä
card must be installed in the Acclerated Graphics Port (AGP) slot.
An AGP card will not work in the AGP slot.
✎
To remove the card from the AGP slot:
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel (see “Removing the
Computer Access Panel and Front Bezel” in this chapter).
4. Locate the USB+Power card on the system board.
5. Lift up the slot cover retention latch that secures the card.
Releasing the Slot Cover Retention Latch
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Hardware Upgrades
6. Remove the USB data cable 1 and power cable 2 connected to
the card.
7. Pull the retention arm away from the socket 3, then carefully
rock the card back and forth until the connectors pull free from
the socket. Lift the card straight up, then pull it in toward
the center of the chassis to maneuver it around the chassis frame.
Be sure not to scrape the card against other components.
Removing the USB+Power Card
To replace the USB+Power card, reverse the above procedure.
Hardware Reference Guide www.hp.com 2-13
Hardware Upgrades
Installing Additional Drives
The computer has two external drive bays. When installing additional
drives, follow these guidelines:
■ For optimal performance, connect hard drives to the primary
controller. Connect expansion devices, such as optical, IDE tape,
and diskette drives, to the secondary controller using an
80-conductor IDE cable.
■ Install guide screws to ensure the drive will line up correctly in
the drive cage and lock in place. HP has provided extra guide
screws (four 6-32 standard screws and four M3 metric screws),
installed in the front of the chassis, behind the bezel. The hard
drive uses 6-32 standard screws. All other drives use M3 metric
screws. The HP-supplied metric screws are black and the
HP-supplied standard screws are silver.
CAUTION: To prevent loss of work and damage to the computer or drive:
Ä
■ If you are inserting or removing a hard drive, shut down the operating
system properly, then turn off the computer. Do not remove a hard
drive while the computer is on or in standby mode.
■ Before handling a drive, ensure that you are discharged of static
electricity. While handling a drive, avoid touching the connector. For
more information about preventing electrostatic damage, see
Appendix F, “Electrostatic Discharge.”
■ Handle a drive carefully; do not drop it.
■ Do not use excessive force when inserting a drive.
■ Avoid exposing a hard drive to liquids, temperature extremes, or
products that have magnetic fields such as monitors or speakers.
■ If a drive must be mailed, place the drive in a bubble-pack mailer or
other suitable protective packaging and label the package “Fragile:
Handle With Care.”
2-14 www.hp.com Hardware Reference Guide
Locating Drive Positions
Desktop Drive Positions
Hardware Upgrades
1 3.5-inch drive bay (1.44-MB diskette drive shown)*
2 5.25-inch drive bay for optional drives*
3 3.5-inch, internal, standard hard drive bay
*If the computer has a 1.44-MB diskette drive or 5.25-inch optical
drive installed, it will be configured with a drive bezel as shown in
the illustration. If the computer contains an empty 3.5-inch or
5.25-inch drive bay, then a bezel blank will be installed on the
computer instead. If you do not have a drive in this slot, you may
choose to install a device later on. However, to install a 3.5-inch
device other than a diskette drive or hard drive, you must order the
3.5-inch device bezel.
To verify the type, size, and capacity of the storage devices installed
in the computer, run Computer Setup. Refer to the Computer Setup
(F10) Utility Guide on the Documentation CD for more information.
Hardware Reference Guide www.hp.com 2-15
Hardware Upgrades
Removing an Optical Drive or Diskette Drive
CAUTION: All removable media should be taken out of the drives
Ä
before removing the drive from the computer.
An optical drive is a CD-ROM or DVD-ROM drive.
✎
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel and front bezel (see
“Removing the Computer Access Panel and Front Bezel” in this
chapter).
4. Raise the Easy Access drive bay to the upright position.
5. Disconnect the signal and drive power cables.
6. Return the Easy Access drive bay to the down position.
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Hardware Upgrades
7. Push the drive release latch 1 toward the rear of the chassis
and hold.
8. Slide the drive 2 toward the front of the drive cage, then lift the
drive out of the computer.
Removing the Optical Drive or Diskette Drive
To replace the drive, reverse the removal procedures.
When replacing the drive, transfer the four screws from the old drive
✎
to the new one. The screws take the place of drive rails.
CAUTION: If you do not replace the optical drive, you must install a
Ä
5.25-inch bezel blank for proper air circulation to cool internal
components during operation. Contact an authorized HP reseller or
service provider to order the appropriate bezel when reconfiguring the
computer.
Hardware Reference Guide www.hp.com 2-17
Hardware Upgrades
To install the 5.25-inch bezel blank, align the bezel blank as shown in
the following illustration and snap it into place.
Installing a 5.25-inch Bezel Blank
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Installing an Optional Optical Drive
CAUTION: If an optical drive is installed, you cannot install a secondary
Ä
hard drive. There are not enough power supply connectors to support this
configuration. Doing so could result in damage to the computer.
To install an optional optical drive:
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel and front bezel (see
“Removing the Computer Access Panel and Front Bezel” in this
chapter).
4. Remove the optical drive if present (see “Removing an Optical
Drive or Diskette Drive” in this chapter).
5. Install two M3 metric guide screws in the lower holes on each
side of the drive.
Hardware Upgrades
CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws.
Ä
Longer screws can damage the internal components of the drive.
Hardware Reference Guide www.hp.com 2-19
Hardware Upgrades
When replacing the drive, transfer the four screws from the old drive
✎
to the new one. The screws take the place of drive rails.
Installing Guide Screws in the Optical Drive
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Hardware Upgrades
6. Position the guide screws on the drive into the J-slots in the drive
bay 1. Then, slide the drive toward the rear of the computer 2.
Installing the Optical Drive
The drive release latch automatically locks in place when installing a
✎
drive.
Hardware Reference Guide www.hp.com 2-21
Hardware Upgrades
7. Raise the Easy Access drive bay to the upright position and
connect the flat ribbon cable and audio cable to the system board.
8. Connect the power cable and flat ribbon cable to the rear of the
optical drive.
Connecting the Power and Flat Ribbon Cable
9. Return the Easy Access drive bay to the down position. Be sure
not to pinch the cables in the chassis when lowering the Easy
Access drive bay.
10. Replace the front bezel and computer access panel.
The system automatically recognizes the drive and reconfigures the
computer.
CAUTION: When servicing the computer, ensure that cables are placed
Ä
in their proper locations during the reassembly process. Improper cable
placement can damage the computer.
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Upgrading the Hard Drive
Removing and Replacing the Hard Drive
The preinstalled 3.5-inch hard drive is located beneath the optical
drive bay. To remove and replace the hard drive:
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel and front bezel (see
“Removing the Computer Access Panel and Front Bezel” in this
chapter).
4. Raise the Easy Access drive bay to the upright position.
5. Disconnect the power cable and data cable from the back of the
drive.
Hardware Upgrades
Disconnecting Cables from the Hard Drive
Hardware Reference Guide www.hp.com 2-23
Hardware Upgrades
6. Press and hold the drive release latch 1.
7. Slide the drive to the right of the bay 2, then pull the drive from
the bay 3.
Removing the Hard Drive
To replace the hard drive, reverse the above procedure.
When replacing the hard drive, transfer the four screws from the old
✎
drive to the new one. The screws take the place of drive rails. You
will need a Torx T-15 screwdriver to remove and re-install the guide
screws.
If you have installed a hard drive that is not automatically recognized
✎
by the computer, see Appendix C, “Hard Drive Installation
Guidelines.”
2-24 www.hp.com Hardware Reference Guide
Installing a Drive into the 3.5-inch Drive Bay
Depending on the computer configuration, the 3.5-inch drive bay on
the left side of the computer may be configured with a diskette drive
or it may be an empty drive bay. The type of bezel covering the
drive bay will vary depending on the original computer configuration.
If the computer was not configured with the optional diskette drive,
you can install a 3.5-inch device, such as a diskette drive or hard
drive, into the drive bay at any time.
CAUTION: For proper air circulation to cool internal components during
Ä
operation, you must install a 3.5-inch bezel. The type of bezel you need
will depend on the type of device you plan to install. If you are installing
a diskette drive, you must install a diskette drive bezel. If you are
installing a hard drive, you must install a bezel blank. If you are installing
a 3.5-inch device other than a diskette drive or hard drive, you must
install the 3.5-inch device bezel. Contact an authorized HP reseller or
service provider to order the appropriate bezel when reconfiguring the
computer.
Hardware Upgrades
Hardware Reference Guide www.hp.com 2-25
Hardware Upgrades
The guide screws on a 3.5-inch diskette drive 1 are placed closer
✎
together than on the hard drive 2.
Guide Screw Locations
To install a drive into the bay:
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel and front bezel (see
“Removing the Computer Access Panel and Front Bezel” in this
chapter).
2-26 www.hp.com Hardware Reference Guide
Hardware Upgrades
4. Remove the diskette drive bezel by pushing the tab inward 1 and
pulling the diskette drive bezel 2 away from the front bezel.
The type of bezel will vary depending on the computer configuration.
✎
Removing the Diskette Drive Bezel
Hardware Reference Guide www.hp.com 2-27
Hardware Upgrades
5. Insert the rear screws of the hard drive 1 into the rear J-slots.
Slide the drive 2 toward the back of the drive cage until the front
screws are aligned with the front J-slots. Then lower the front of
the drive. Continue to slide the drive all the way back until it
locks into place.
CAUTION: You cannot install a secondary hard drive if an optical drive
Ä
is installed.There are not enough power supply connectors to support this
configuration.Doing so could result in damage to the computer. See
“Removing an Optical Drive or Diskette Drive” for instructions on
removing an optical drive and installing a bezel blank.
If replacing a diskette drive, the guide screws (front and rear) will line
✎
up on the J-slots. Insert the guide screws into the J-slots, then slide the
drive toward the back of the drive cage until it locks into place.
Installing a Hard Drive into the 3.5-inch Drive Bay
2-28 www.hp.com Hardware Reference Guide
6. Replace with the appropriate bezel by pushing the bezel into
place.
CAUTION: For proper air circulation to cool internal components during
Ä
operation, you must install a 3.5-inch bezel. The type of bezel you need
will depend on the type of device you are installing. If you are installing a
diskette drive, you must install a diskette drive bezel. If you are installing
a hard drive, you must install a bezel blank as shown in the illustration
below. If you are installing a 3.5-inch device other than a diskette drive
or hard drive, you must install the 3.5-inch device bezel. Contact an
authorized HP reseller or service provider to order the appropriate bezel
when reconfiguring the computer.
Hardware Upgrades
Replacing the 3.5-inch Bezel
7. Connect the power and data cables.
8. Replace the front bezel and computer access panel.
If you have installed a hard drive that is not automatically recognized
✎
by the computer, see Appendix C, “Hard Drive Installation
Guidelines.”
Hardware Reference Guide www.hp.com 2-29
Specifications
HP Point of Sale System rp5000
Desktop Dimensions
Height 3.95 inches 10.3 cm
Width 13.3 inches 33.78 cm
A
Depth (depth will increase if the computer is
equipped with a port security bracket)
Approximate Weight 21 lb 9.53 kg
Temperature Range
Operating 50° to 95° F10° to 35° C
Nonoperating -22° to 140° F-30° to 60° C
Relative Humidity (noncondensing)
Operating 10–90% 10–90%
Nonoperating (38.7° C max wet bulb) 5–95% 5–95%
Maximum Altitude (unpressurized)
Operating 10,000 ft 3048 m
Nonoperating 30,000 ft 9144 m
Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea
✎
level, no direct sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may
be limited by the type and number of options installed.
15.1 inches 38.35 cm
Hardware Reference Guide www.hp.com A-1
Specifications
HP Point of Sale System rp5000
Power Supply 115 V 230 V
Operating Voltage Range 90–132 VAC 180–264 VAC
Rated Voltage Range 100–127 VAC 200–240 VAC
Rated Line Frequency 50–60 Hz 50–60 Hz
Power Output 185 W 185 W
Rated Input Current (maximum) 5 A @ 100 VAC 2.5 A @ 200 VAC
Heat Dissipation
Maximum 971 BTU/hr 245 kg-cal/hr
Typical (idle) 256 BTU/hr 65 kg-cal/hr
This system utilizes a passive power factor corrected power supply when used in the 230V
✎
mode. This allows the system to pass the CE mark requirements for use in the countries of the
European Union.
A-2 www.hp.com Hardware Reference Guide
B
Powered Serial Port Configuration
The four serial ports on the HP Point of Sale System rp5000 can be
configured as either standard (non-powered) serial ports or powered
serial ports. Some Point of Sale devices use a powered serial port. If
the serial port is configured as a powered port, devices that support a
powered serial interface do not require an external power source.
The computer ships with the serial ports configured in standard mode.
✎
Each serial port has two red jumpers. In powered serial port mode,
one jumper provides 5 volts to the Ring Indicate (RI) pin on the serial
connector. The other jumper provides 12 volts to the Data Carrier
Detect (DCD) serial connector pin. When configuring the port, both
jumpers must be moved to either the powered or standard
configuration position.
To configure the serial ports:
1. Turn off the computer properly through the operating system,
then turn off any external devices.
2. Disconnect the power cord from the power outlet and disconnect
any external devices.
3. Remove the computer access panel and front bezel (see Chapter
2, “Removing the Computer Access Panel and Front Bezel”).
4. Raise the Easy Access drive bay to the upright position to access
the system board.
Hardware Reference Guide www.hp.com B-1
Powered Serial Port Configuration
5. If you are changing the COM 2 serial port configuration, remove
When configuring the serial port, both of the jumpers must be in the
✎
standard configuration position (both jumpers on pins 2 and 3), or
powered configuration position (both jumpers on pins 1 and 2).
6. Place the jumpers on the appropriate pins (see the illustration on
the HP USB+Power card. For more information, see Chapter 2,
“Removing the HP USB+Power Card.”
If you are changing the COM 3 or COM 4 serial port
configuration, remove the Expansion Card Cage. For more
information, see Chapter 2, “Removing the Expansion Card
Cage.”
page 3 of this appendix for jumper locations).
When the jumpers are on pins 2 and 3 (as shown in the top
illustration), the port is in standard (non-powered) mode.
When the jumpers are on pins 1 and 2 (as shown in the bottom
illustration), the port is in powered mode.
Serial Port Jumper Positions
7. Replace the Expansion Card Cage, if you removed it.
8. Replace the USB+Power card, if you removed it
9. Return the Easy Access drive bay to the down position.
10. Replace the front bezel and computer access panel.
11. If the serial ports are configured in powered mode, connect the
powered Point of Sale device.
B-2 www.hp.com Hardware Reference Guide
Powered Serial Port Configuration
The serial port jumpers are located as shown in the illustration below:
Serial Port Jumper Locations
Hardware Reference Guide www.hp.com B-3
Hard Drive Installation Guidelines
Using the Cable-Select Feature with Ultra ATA Devices
Optional drives are available from HP in kits. The configuration of
the drive employs a cable-select feature that identifies the drive as
device 0 (master drive) or device 1 (slave drive).
Device 1 is the drive connected to the cable’s middle connector.
Device 0 is the drive connected to the cable’s end connector (applies
only to 80-conductor ATA cables). See “Guidelines for Installing
Ultra ATA Devices” in this appendix for an example of an Ultra
ATA cable.
HP hard drives ship with jumpers preset to cable-select mode;
therefore, no jumper setting changes on the existing or optional drives
are required. If you purchase a third-party hard drive, refer to the
documentation included with the kit to ensure proper installation and
configuration of cables.
C
If installing a second device on the primary controller, you must use
✎
an 80-conductor Ultra ATA cable for optimal performance. This cable
is standard on some models.
Guidelines for Installing Ultra ATA Devices
When installing additional Ultra ATA drives, follow these guidelines:
■ If using multiple Ultra ATA devices, HP recommends that the
devices be split between the primary and secondary Ultra ATA
channels for optimum performance. Use an additional Ultra ATA
cable to connect the additional device to the system board.
Hardware Reference Guide www.hp.com C-1
Hard Drive Installation Guidelines
■ 80-conductor Ultra ATA cable:
80-Conductor Ultra ATA Cable
■
❏ 18 inches maximum total length, 80-conductor cable with
maximum spacing of 6 inches between Device 0 and
Device 1.
1 Device 0 (master drive) connector
2 Device 1 (slave drive) connector
3 System board connector
For optimal performance, connect hard drives to the primary
controller. Connect expansion devices, such as ATA optical
drives, tape drives, and diskette drives, to the secondary
controller.
■ Install either a third-height or a half-height drive into a
half-height bay.
■ Install guide screws to ensure that the drive lines up correctly in
the drive cage. HP has provided extra guide screws installed in
the front of the computer chassis behind the front bezel. Some
options use M3 metric hardware. HP-supplied metric screws are
black. HP-supplied standard screws are silver.
■ If only one device is connected to a cable, that device must be
attached to the end (Device 0) connector.
If you have only one device, make sure to connect it to the Device 0
✎
connector. If you connect it to the Device 1 connector, the system will
not recognize the device and you may get a “no fixed disk found”
error message.
C-2 www.hp.com Hardware Reference Guide
Battery Replacement
The battery that comes with the computer provides power to the
real-time clock. When replacing the battery, use a battery equivalent
to the battery originally installed in the computer. The computer
comes with a 3-volt lithium coin cell battery.
The lifetime of the lithium battery can be extended by plugging the
✎
computer into a live AC wall socket. The lithium battery is only used
when the computer is NOT connected to AC power.
WARNING: The computer contains an internal lithium manganese dioxide
Å
battery. There is a risk of fire and burns if the battery is not handled properly. To
reduce the risk of personal injury:
■ Do not attempt to recharge the battery.
■ Do not expose to temperatures higher than 60° C (140º F).
■ Do not disassemble, crush, puncture, short external contacts, or
dispose of in fire or water.
■ Replace the battery only with the HP spare designated for this product.
D
CAUTION: Before replacing the battery, it is important to back up the
Ä
computer CMOS settings. When the battery is removed or replaced, the
CMOS settings will be cleared. Refer to the Troubleshooting Guide on the
Documentation CD for information on backing up the CMOS settings.
Batteries, battery packs, and accumulators should not be disposed of
N
together with the general household waste. In order to forward them to
recycling or proper disposal, please use the public collection system or
return them to HP, their authorized partners, or their agents.
Hardware Reference Guide www.hp.com D-1
Battery Replacement
CAUTION: Static electricity can damage the electronic components of
Ä
the computer or optional equipment. Before beginning these procedures,
ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
1. Turn off the computer properly through the operating system,
then turn off any external devices. Disconnect the power cord
from the power outlet and disconnect any external devices.
Remove the computer access panel (see Chapter 2, “Removing
the Computer Access Panel and Front Bezel”).
It may be necessary to remove an expansion card to gain access to
✎
the battery.
2. Locate the battery and battery holder on the system board.
3. Depending on the type of battery holder on the system board,
complete the following instructions to replace the battery.
Type 1
a. Lift the battery out of its holder.
Removing a Coin Cell Battery (Type 1)
b. Slide the replacement battery into position, positive side up.
The battery holder automatically secures the battery in the
proper position.
D-2 www.hp.com Hardware Reference Guide
Battery Replacement
Type 2
a. To release the battery from its holder, squeeze the metal
clamp that extends above one edge of the battery.
b. When the battery pops up, lift it out.
Removing a Coin Cell Battery (Type 2)
Hardware Reference Guide www.hp.com D-3
Battery Replacement
c. To insert the new battery, slide one edge of the replacement
battery under the holder’s lip with the positive side up. Push
the other edge down until the clamp snaps over the other edge
of the battery.
Replacing a Coin Cell Battery (Type 2)
After the battery has been replaced, use the following steps to
✎
complete this procedure.
4. Replace the computer access panel.
5. Plug in the computer and turn on power to the computer.
6. Reset the date and time, your passwords, and any special system
setups, using Computer Setup. Refer to the Computer Setup (F10)
Utility Guide on the Documentation CD.
D-4 www.hp.com Hardware Reference Guide
Security Lock Provisions
Installing a Security Lock
The security locks displayed below and on the following page can be
used to secure the computer.
E
Installing a Cable Lock
Hardware Reference Guide www.hp.com E-1
Security Lock Provisions
I
Installing a Padlock
E-2 www.hp.com Hardware Reference Guide
Electrostatic Discharge
A discharge of static electricity from a finger or other conductor may
damage system boards or other static-sensitive devices. This type of
damage may reduce the life expectancy of the device.
Preventing Electrostatic Damage
To prevent electrostatic damage, observe the following precautions:
■ Avoid hand contact by transporting and storing products in
static-safe containers.
■ Keep electrostatic-sensitive parts in their containers until they
arrive at static-free workstations.
■ Place parts on a grounded surface before removing them from
their containers.
■ Avoid touching pins, leads, or circuitry.
F
■ Always be properly grounded when touching a static-sensitive
component or assembly.
Grounding Methods
There are several methods for grounding. Use one or more of the
following methods when handling or installing electrostatic-sensitive
parts:
■ Use a wrist strap connected by a ground cord to a grounded
workstation or computer chassis. Wrist straps are flexible straps
with a minimum of 1 megohm +/- 10 percent resistance in the
ground cords. To provide proper ground, wear the strap snug
against the skin.
Hardware Reference Guide www.hp.com F-1
Electrostatic Discharge
■ Use heelstraps, toestraps, or bootstraps at standing workstations.
Wear the straps on both feet when standing on conductive floors
or dissipating floor mats.
■ Use conductive field service tools.
■ Use a portable field service kit with a folding static-dissipating
work mat.
If you do not have any of the suggested equipment for proper
grounding, contact an HP authorized dealer, reseller, or service
provider.
For more information on static electricity, contact an HP authorized
✎
dealer, reseller, or service provider.
F-2 www.hp.com Hardware Reference Guide
Routine Computer Care and
Routine Computer Care
Follow these suggestions to take care of the computer and monitor:
■ Operate the computer on a sturdy, level surface. Leave a 3-inch
(7.6-cm) clearance at the back of the system unit and above the
monitor to permit the required airflow.
■ Never operate the computer with the cover or side panel
removed.
■ Never restrict the airflow into the computer by blocking the front
vents or air intake. Do not place the keyboard, with the keyboard
feet down, directly against the front of the desktop unit as this
also restricts airflow.
■ Keep the computer away from excessive moisture, direct
sunlight, and extremes of heat and cold. For information about
the recommended temperature and humidity ranges for the
computer, refer to Appendix A, “Specifications” in this guide.
G
Shipping Preparation
■ Keep liquids away from the computer and keyboard.
■ Never cover the ventilation slots on the monitor with any type of
material.
■ Turn off the computer before you do either of the following:
❏ Wipe the exterior of the computer with a soft, damp cloth as
needed. Using cleaning products may discolor or damage the
finish.
❏ Occasionally clean the air vents on the front and back of the
computer. Lint and other foreign matter can block the vents
and limit the airflow.
Hardware Reference Guide www.hp.com G-1
Routine Computer Care and Shipping Preparation
Optical Drive Precautions
Be sure to observe the following guidelines while operating or
cleaning the optical drive.
Operation
■ Do not move the drive during operation. This may cause it to
malfunction during reading.
■ Avoid exposing the drive to sudden changes in temperature, as
condensation may form inside the unit. If the temperature
suddenly changes while the drive is on, wait at least one hour
before you turn off the power. If you operate the unit
immediately, it may malfunction while reading.
■ Avoid placing the drive in a location that is subject to high
humidity, extreme temperatures, mechanical vibration, or direct
sunlight.
Cleaning
■ Clean the panel and controls with a soft, dry cloth or a soft cloth
lightly moistened with a mild detergent solution. Never spray
cleaning fluids directly on the unit.
■ Avoid using any type of solvent, such as alcohol or benzene,
which may damage the finish.
Safety
If any object or liquid falls into the drive, immediately unplug the
computer and have it checked by an authorized HP service provider.
G-2 www.hp.com Hardware Reference Guide
Shipping Preparation
Follow these suggestions when preparing to ship the computer:
1. Back up the hard drive files on PD discs, tape cartridges, CDs,
or diskettes. Be sure that the backup media is not exposed to
electrical or magnetic impulses while stored or in transit.
The hard drive locks automatically when the system power is
✎
turned off.
2. Remove and store any program diskettes from the diskette drives.
3. Insert a blank diskette into the diskette drive to protect the drive
while in transit. Do not use a diskette on which you have stored or
plan to store data.
4. Turn off the computer and external devices.
5. Disconnect the power cord from the electrical outlet, then from
the computer.
6. Disconnect the system components and external devices from
their power sources, then from the computer.
Routine Computer Care and Shipping Preparation
Ensure that all boards are seated properly and secured in the board
✎
slots before shipping the computer.
7. Pack the system components and external devices in their original
packing boxes or similar packaging with sufficient packing
material to protect them.
For environmental nonoperating ranges, see Appendix A,
✎
“Specifications” in this guide.
Hardware Reference Guide www.hp.com G-3
Index
3.5-inch drive bay 2–25
A
access panel, removing 2–2
C–2
ATA
B
battery
coin cell (type 1)
coin cell (type 2)
battery replacement
bezel
removing
bezel blank, removing
2–3
D–2
D–3
D–1
2–27
C
cable
hard drive
optical drive
Ultra ATA
cable lock, installation
Cable-Select
cap, removing serial port
coin cell battery
type 1
type 2
components
front panel
rear panel
computer care,guidelines
2–23
2–22
C–2
E–1
C–1
1–5
D–2
D–3
1–2
1–3
G–1
D
DIMMs (dual inline memory modules)
installation
socket locations
diskette drive
activity light
eject button
removing
drive installation, guidelines
drive positions
2–5
2–5
1–2
1–2
2–16
2–14
2–15
E
eject button, optical drive 1–2
electrostatic discharge
expansion card cage, removing
expansion card, installing
expansion slot cover
2–1, F–1
2–8
2–10
2–10
F
front bezel, removing 2–3
front panel components
1–2
G
guidelines
battery replacement
computer care
DDR-SDRAM DIMMs
drive installation
optical drive
shipping preparation
Ultra ATA installation
G–2
D–1
G–1
2–4
2–14
G–3
C–1
Hardware Reference Guide www.hp.com Index-1
Index
H
hard drive
3.5-inch
activity light
disconnecting cables
installation guidelines
installing
removing
upgrading
2–25
1–2
2–23
C–1
2–28
2–24
2–23
I
installation guidelines 2–14
installing
3.5-inch hard drive
cable lock
coin cell battery (type 1)
coin cell battery (type 2)
expansion card
hard drive
memory
optical drive
padlock
UltraATA
E–1
2–28
2–4
E–2
C–1
2–25
2–10
2–19
J
jumpers B–3
powered serial port
serial port location
standard serial port
B–3
B–3
B–3
K
keyboard
port
1–3
L
lock E–1, E–2
M
memory
identifying
installing
2–7
2–4
D–2
D–4
module sockets
monitor connector
mouse
connector
2–4
1–3
1–3
O
optical drive 1–2
activity light
C–2
ATA
connecting cables
eject button
guidelines
installing
precautions
removing
1–2
2–22
1–2
G–2
2–19
G–2
2–16
P
padlock, installation E–2
parallel connector
port cap, removing serial
power
button
1–2
cord connector
light
1–2
powered serial ports See serial ports
1–3
1–5
1–3
R
rear panel components 1–3
removing
bezel blank
coin cell battery (type 1)
coin cell battery (type 2)
computer access panel
diskette drive
expansion card cage
expansion slot cover
front bezel
hard drive
optical drive
serial port cap
2–27
D–2
D–3
2–2
2–16
2–8, 2–9
2–10
2–3
2–24
2–16
1–5
Index-2 www.hp.com Hardware Reference Guide
Index
USB+Power card 2–12
RJ-45 connector
routine care
1–3
G–1
S
SDRAM (synchronous dynamic random
access memory)
security lock provisions
serial number location
serial port cap, removing
serial ports
jumper location
powered
2–4
E–1
1–6
1–5
B–1
B–3
B–1
standard
shipping preparation, guidelines
socket locations, DIMM
B–1
2–5
U
Ultra ATA
cable-select feature
installation guidelines
USB+Power card
removing
2–12
C–1
C–1
2–12
W
Windows Logo key 1–4
G–3
Hardware Reference Guide www.hp.com Index-3
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